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href="https://web.archive.org/web/20131218111142/http://www.telstra.com.au/mobile-phones/mobile-phones/iphone/" data-ckn="PE" data-cks="25">iPhone</a></li> <li><a class="cksn" href="https://web.archive.org/web/20131218111142/http://www.telstra.com.au/mobile-phones/mobile-phones/lg/google-nexus-5/" data-ckn="PE" data-cks="25">Nexus 5</a></li> </ul> <ul class=" right-divider"> <li class="title"><span> </span></li> <li><a class="cksn" href="https://web.archive.org/web/20131218111142/http://www.telstra.com.au/tablets/tablet-devices/ipad/" data-ckn="PE" data-cks="25">iPad Air & iPad mini</a></li> <li><a class="cksn" href="https://web.archive.org/web/20131218111142/http://www.telstra.com.au/tablets/tablet-devices/toshiba-portege-z10t/" data-ckn="PE" data-cks="25">Toshiba Port茅g茅 Z10T</a></li> </ul> <div class="title-icon"><img src="//web.archive.org/web/20131218111142im_/http://www.telstra.com.au/global/icons/medium/bundle-white.png" width="30px" height="30px" alt="Foxtel and TV" class="icon"></div> <ul class="right-divider title-list"> <li class="title cksn"><a class="cksn" href="https://web.archive.org/web/20131218111142/http://www.telstra.com.au/connectedhome/" data-ckn="PE" data-cks="25"><span>Connected Home</span></a></li> <li><a class="cksn" href="https://web.archive.org/web/20131218111142/http://www.telstra.com.au/connectedhome/" data-ckn="PE" data-cks="25"><span>Imagine a home where technology</span> <br> <span class="line-height">just works. It鈥檚 your home, your way...</span></a></li> </ul> <div class="title-icon"><img src="//web.archive.org/web/20131218111142im_/http://www.telstra.com.au/global/icons/medium/telstra-plus-home-support-white.png" width="30px" height="30px" alt="Foxtel and TV" class="icon"></div> <ul class="title-list no-divider"> <li class="title cksn"><a href="https://web.archive.org/web/20131218111142/http://www.telstra.com.au/connectedhome/enhancements/" data-ckn="PE" data-cks="25"><span>Telstra Enhancements</span></a></li> <li><a class="cksn" href="https://web.archive.org/web/20131218111142/http://www.telstra.com.au/connectedhome/enhancements/" data-ckn="PE" data-cks="25"><span>Explore the ways we can help you</span> <br><span class="line-height">build a better connected home.</span></a></li> </ul> </div> </li> <li class="catlink"><a href="https://web.archive.org/web/20131218111142/https://www.telstra.com.au/online-shop" class="cksn " data-ckn="PE" data-cks="25">SHOP<span class="arrow"></span></a> <div 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data-cks="25"><span></span>Telstra Platinum</a></li> <li><a class="help-support cksn" href="https://web.archive.org/web/20131218111142/http://go.telstra.com.au/helpandsupport/" data-ckn="PE" data-cks="25"><span></span>Help & support</a></li> <li><a class="crowd-support cksn" href="https://web.archive.org/web/20131218111142/http://crowdsupport.telstra.com.au/" data-ckn="PE" data-cks="25"><span></span>CrowdSupport</a></li> <li class="last"><a class="repaid-activation cksn" href="https://web.archive.org/web/20131218111142/http://www.telstra.com.au/account-services/mobile-support/" data-ckn="PE" data-cks="25"><span style="background-position: -1040px 0px;"></span>Mobile Support</a></li> </ul> </div> </li> <li class="catlink"><a id="my-account" href="https://web.archive.org/web/20131218111142/https://my.telstra.com.au/myaccount/" class="cksn last " data-ckn="PE" data-cks="25">MY ACCOUNT<span class="arrow"></span></a> <div class="sub-group"> <ul class="icon"> <li><a class="moving-home cksn" 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href="https://web.archive.org/web/20131218111142/https://www.my.telstra.com.au/myaccount/home" data-ckn="PE" data-cks="25"><span></span>Login</a></li> <li class="last"><a class="app24x7 cksn" href="https://web.archive.org/web/20131218111142/https://www.telstra.com.au/my-account/telstra-24x7-app" data-ckn="PE" data-cks="25"><span></span>Telstra 24x7 App</a></li> </ul> </div> </li> </ul> </div>  <div id="header-search"> <form action="/web/20131218111142/http://www.telstra.com.au/search/simple-search/index.htm" method="get" id="header-search-telstra" class="current" name="gs"> <div class="search-keywords"> <span id="powered-by-google"></span> <div> <input type="text" name="inpSearch" id="search-telstra-keywords" onkeyup="triggerSearch(event)" autocomplete="off"/>  <div style="display: block; width: 280px; position: relative; margin-left: -80px;"> <table id="search_suggest_header" class="ss-gac-m-header" cellspacing="0" cellpadding="0" style="width: 280px; visibility: hidden;*margin-left: 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type="text/javascript"> TelstraGlobal.header_load(); </script> </div>  <script language="javascript"> requestSiteId=""; searchFormSubmited=""; inpSearch=""; inpSearch=decodeURIComponent(inpSearch); searchTermInSimple=""; searchTermInSimple=decodeURIComponent(searchTermInSimple); xsltFile="/search/download/document/gsa-stylesheet.xslt"; </script> <script type="text/javascript"> function ClearSearch(){ document.getElementById('search-telstra-keywords').value=""; document.getElementById('close-button').style.display="none"; } </script>  <div class="container_18 clearfix header-spacing"> <div class="container grid_12 alpha"> <div id="site-label"> <div> <a href="/web/20131218111142/http://www.telstra.com.au/help">Help</a> </div> </div> </div> <div class="container grid_6 omega">  <div id="header-buttons"> <ul> <li id="header-button-share"><a href="#"><span class="icon-share"></span>Share<span class="arrow"></span></a> <ul>  <li><a class="popupShare" href="https://web.archive.org/web/20131218111142/https://twitter.com/share?url=http%3a%2f%2fwww.telstra.com.au%2fhelp%2fcontact-us%2findex.htm&text=Telstra%20-%20Contact%20us%20-%20Help" target="_blank"><span class="twitter-icon"></span>Twitter</a></li> <li><a class="popupShare" href="https://web.archive.org/web/20131218111142/https://www.facebook.com/sharer.php?s=100&p[title]=Telstra%20-%20Contact%20us%20-%20Help&p[url]=http%3a%2f%2fwww.telstra.com.au%2fhelp%2fcontact-us%2findex.htm" target="_blank"><span class="facebook-icon"></span>Facebook</a></li> <li class="last"><a href="https://web.archive.org/web/20131218111142/mailto:/?subject=Telstra%20-%20Contact%20us%20-%20Help&body=http%3a%2f%2fwww.telstra.com.au%2fhelp%2fcontact-us%2findex.htm"><span class="email-icon"></span>Email</a></li> </ul> </li> </ul> </div>  </div> </div> <div id="page-body" class="container_18 clearfix ">  <div class="container_18" id="content-nav"> </div>    <div class="container_18" id="content-body"> <div id="content-spacer"></div> <div id="secondary-navigation" class="nav grid_3 alpha"> <ul> <li id="hom"><a href="/web/20131218111142/http://www.telstra.com.au/help/index.htm">Overview</a></li><li id="ss-help-my-account"><a href="/web/20131218111142/http://www.telstra.com.au/help/my-account/">My Account</a><ul><li id="925"><a href="/web/20131218111142/http://www.telstra.com.au/help/my-account/help-with-your-bill/">Help with your bill</a></li><li id="1247"><a href="/web/20131218111142/http://www.telstra.com.au/help/my-account/manage-your-usage/">Manage your usage</a><ul><li id="926"><a href="/web/20131218111142/http://www.telstra.com.au/help/my-account/manage-your-usage/manage-your-data/">Manage your data</a></li><li id="1248"><a href="/web/20131218111142/http://www.telstra.com.au/help/my-account/manage-your-usage/manage-your-call-sms-mms/">Manage your call/sms/mms</a></li></ul> </li></ul> </li><li id="ss-help-contact-us"><a href="/web/20131218111142/http://www.telstra.com.au/help/contact-us/">Contact Us</a><ul><li id="1224"><a href="/web/20131218111142/http://www.telstra.com.au/help/contact-us/account-bill-enquiries/">Account and bill enquiries</a></li><li id="1225"><a href="/web/20131218111142/http://www.telstra.com.au/help/contact-us/faults-technical-support/">Faults and technical support </a></li><li id="1226"><a href="/web/20131218111142/http://www.telstra.com.au/help/contact-us/online-help/">Online help </a></li><li id="1227"><a href="/web/20131218111142/http://www.telstra.com.au/help/contact-us/moving-building-new-home/">Moving or building a new home</a></li><li id="1228"><a href="/web/20131218111142/http://www.telstra.com.au/help/contact-us/products-services/">Products and services</a></li><li id="1229"><a href="/web/20131218111142/http://www.telstra.com.au/help/contact-us/feedback/">Feedback and complaints</a></li><li id="1230"><a href="/web/20131218111142/http://www.telstra.com.au/help/contact-us/multicultural-services/">Multicultural services</a></li></ul> </li><li id="841"><a href="/web/20131218111142/http://www.telstra.com.au/help/critical-information-summaries/">Critical Information Summaries</a><ul><li id="842"><a href="/web/20131218111142/http://www.telstra.com.au/help/critical-information-summaries/personal/">Personal</a></li><li id="843"><a href="/web/20131218111142/http://www.telstra.com.au/help/critical-information-summaries/business/">Business</a></li></ul> </li>  </ul> </div> <div id="page-content" class="article grid_15 omega"> <div class="clear"></div> <div class="clear"></div> <div class="ss-data" style="display:none;"> <p> Number of containers in this row: 1</p> </div> <div id="contact-us-2" class="container-row grid_15 alpha omega containers-top standard-row no-vpad-hc ">  <div class="container style-a no-content grid_15 alpha omega "> <div class="header"> <div class="layout-panel"> <h1>Contact us</h1> </div> </div> </div> </div> <div class="ss-data" style="display:none;"> <p>Promotional Banners</p> </div> <div id="contact-us-3" class="container-row grid_15 alpha omega containers-top banner-carousel border-none ">     <div class="container style-a no-pad grid_15 colour-d2 alpha omega "> <p><img src="/web/20131218111142im_/http://www.telstra.com.au/help/download/image/contact-us-banner.jpg" alt="We're here to help get in touch with us, 24x7"/> </p> </div> </div> <div class="ss-data" style="display:none;"> <p> Quick Links </p> </div> <div id="contact-us-4" class="container-row grid_15 alpha omega containers-top quick-link ">  <div class="container style-a no-heading no-content grid_15 alpha omega "> </div> </div> <div class="ss-data" style="display:none;"> <p>Link Modules</p> </div> <div id="contact-us-5" class="container-row grid_15 alpha omega containers-top link-module ">  <div class="container style-b grid_7_5 alpha "> <div class="link-module-arrow"></div> <div class="header"> <div class="sub-heading gravur"> <h2>Account and bill enquiries</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p>Get help with your account, payments or bills.</p> <p><a href="/web/20131218111142/http://www.telstra.com.au/help/contact-us/account-bill-enquiries/index.htm" target="">Learn more</a></p> </div> </div> </div>  <div class="container style-b grid_7_5 omega "> <div class="link-module-arrow"></div> <div class="header"> <div class="sub-heading gravur"> <h2>Faults and technical support</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p>Having trouble with a Telstra product or service? Let us help you get it back up and running.</p><p><a target="" href="/web/20131218111142/http://www.telstra.com.au/help/contact-us/faults-technical-support/index.htm">Learn more</a></p> </div> </div> </div> </div> <div class="ss-data" style="display:none;"> <p>Link Modules</p> </div> <div id="contact-us-6" class="container-row grid_15 alpha omega containers-top link-module ">  <div class="container style-b grid_7_5 alpha "> <div class="link-module-arrow"></div> <div class="header"> <div class="sub-heading gravur"> <h2>Online help</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p>Get help accessing your account online, using webmail or the Telstra 24x7 App.</p> <p><a href="/web/20131218111142/http://www.telstra.com.au/help/contact-us/online-help/index.htm" target="">Learn more</a></p> </div> </div> </div>  <div class="container style-b grid_7_5 omega "> <div class="link-module-arrow"></div> <div class="header"> <div class="sub-heading gravur"> <h2>Moving or building a new home</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p>Transfer your services and get connected at your new address.</p> <p><a href="/web/20131218111142/http://www.telstra.com.au/help/contact-us/moving-building-new-home/index.htm" target="">Learn more</a></p> </div> </div> </div> </div> <div class="ss-data" style="display:none;"> <p>Link Modules</p> </div> <div id="contact-us-7" class="container-row grid_15 alpha omega containers-top link-module ">  <div class="container style-b grid_7_5 alpha "> <div class="link-module-arrow"></div> <div class="header"> <div class="sub-heading gravur"> <h2>Products and services</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p>Ask us about our products and services.</p><p><a target="" href="/web/20131218111142/http://www.telstra.com.au/help/contact-us/products-services/index.htm">Learn more</a></p> </div> </div> </div>  <div class="container style-b grid_7_5 omega "> <div class="link-module-arrow"></div> <div class="header"> <div class="sub-heading gravur"> <h2>Feedback and complaints</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p>Tell us what you think. We'd love to hear from you.</p> <p><a target="" href="/web/20131218111142/http://www.telstra.com.au/help/contact-us/feedback/index.htm">Learn more</a></p> </div> </div> </div> </div> <div class="ss-data" style="display:none;"> <p>Link Modules</p> </div> <div id="contact-us-8" class="container-row grid_15 alpha omega containers-top link-module ">  <div class="container style-b grid_7_5 alpha omega "> <div class="link-module-arrow"></div> <div class="header"> <div class="sub-heading gravur"> <h2>Multicultural services</h2> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p>Speak with us in languages other than English.</p> <p><a target="" href="/web/20131218111142/http://www.telstra.com.au/help/contact-us/multicultural-services/index.htm">Learn more</a></p> </div> </div> </div> </div> <div class="ss-data" style="display:none;"> <p>Support Modules</p> </div> <div class="fsmod-wrapper"> <div class="container-row grid_15 style-a colour-d alpha omega support-module-header"> </div> <div id="contact-us-9" class="container-row grid_15 alpha omega containers-top support-module no-header ">  <div class="container style-a grid_3_75 alpha "> <div class="header"> <div class="sub-heading gravur"> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p><a href="https://web.archive.org/web/20131218111142/http://servicestatus.telstra.com/"><img width="35" height="35" src="https://web.archive.org/web/20131218111142im_/http://www.telstra.com.au/global/icons/small/service-status-grey.png" alt="Service status icon " class="icon"/></a></p> <h3><a href="https://web.archive.org/web/20131218111142/http://servicestatus.telstra.com/"><span class="content-heading">Service outages</span></a></h3> <p>See network outages or maintenance that may affect your Telstra service.</p> <p> </p> <div><a class="content align-bottom link" href="https://web.archive.org/web/20131218111142/http://servicestatus.telstra.com/">View service status</a></div> </div> </div> </div> <div class="vertical-separator"></div>  <div class="container style-a grid_3_75 "> <div class="header"> <div class="sub-heading gravur"> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p><a href="https://web.archive.org/web/20131218111142/https://go.telstra.com.au/helpandsupport/"><img width="35" height="35" class="icon" alt="Help and support icon" src="https://web.archive.org/web/20131218111142im_/http://www.telstra.com.au/global/icons/small/help-grey.png"/></a></p> <h3><a href="https://web.archive.org/web/20131218111142/https://go.telstra.com.au/helpandsupport/"><span class="content-heading">Help and Support</span></a></h3> <p>Find the answers to your frequently asked questions.</p> <p> </p> <div><a href="https://web.archive.org/web/20131218111142/https://go.telstra.com.au/helpandsupport/" class="content align-bottom link">Visit Help and Support</a></div> </div> </div> </div> <div class="vertical-separator"></div>  <div class="container style-a grid_3_75 "> <div class="header"> <div class="sub-heading gravur"> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p><a href="https://web.archive.org/web/20131218111142/http://crowdsupport.telstra.com.au/"><img width="35" height="35" src="https://web.archive.org/web/20131218111142im_/http://www.telstra.com.au/global/icons/small/crowd-support-grey.png" alt="CrowdSupport Icon" class="icon"/></a></p> <h3><a href="https://web.archive.org/web/20131218111142/http://crowdsupport.telstra.com.au/"><span class="content-heading">CrowdSupport™</span></a></h3> <p>Share ideas and solve problems with our online community.</p> <p> </p> <div><a class="content align-bottom link" href="https://web.archive.org/web/20131218111142/http://crowdsupport.telstra.com.au/">Visit CrowdSupport™</a></div> </div> </div> </div> <div class="vertical-separator"></div>  <div class="container style-a grid_3_75 omega "> <div class="header"> <div class="sub-heading gravur"> </div> </div> <div class="content clearfix"> <div class="clearfix" style="height:1%;"> <p><a href="https://web.archive.org/web/20131218111142/http://www.telstra.com.au/store-locator/"><img width="35" height="35" src="https://web.archive.org/web/20131218111142im_/http://www.telstra.com.au/global/icons/small/find-telstra-store-grey.png" alt="Store Locator Icon" class="icon"/></a></p> <h3><a href="https://web.archive.org/web/20131218111142/http://www.telstra.com.au/store-locator/"><span class="content-heading">Visit a store</span></a></h3> <p>We have a large network of stores nationwide.</p> <p> </p> <div><a class="content align-bottom link" href="https://web.archive.org/web/20131218111142/http://www.telstra.com.au/store-locator/">Find your nearest store </a></div> </div> </div> </div> </div> </div> <div class="ss-data" style="display:none;"> <p> Number of containers in this row: 3</p> </div> <div id="contact-us-10" class="container-row grid_15 alpha omega containers-top standard-row no-vpad-hc ">  <div class="container style-b no-heading no-content grid_5 alpha "> </div>  <div class="container style-b no-heading no-content grid_5 "> </div>  <div class="container style-b no-heading no-content grid_5 omega "> </div> </div> <div class="clear"></div> <div class="grid_15 alpha omega tabs-accordions-wrapper "> <div class="ss-data" style="display:none;"> </div> </div> <div class="clear"></div> <div class="clear"></div> <div class="clear"></div> <div class="clear"></div> <div class="clear"></div> <div class="clear"></div> <div class="clear"></div> <div class="clear"></div> <div class="clear"></div> </div> </div>  </div>  <div id="footer">  <div id="footer-breadcrumbs"> <div class="container_18 clearfix"> <ul class="crumbs container_15">  <li class="alpha"><a href="/web/20131218111142/http://www.telstra.com.au/">Telstra Home</a></li><span class="delimiter">></span> <li><a href="/web/20131218111142/http://www.telstra.com.au/help/index.htm">Help</a></li><span class="delimiter">></span> <li class="current-page">
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href="https://web.archive.org/web/20131218111142/http://facebook.com/telstra24x7"><span class="facebook"></span>Facebook</a></li> <li><a href="https://web.archive.org/web/20131218111142/https://plus.google.com/+Telstra"><span class="google-plus"></span>Google+</a></li> <li><a href="https://web.archive.org/web/20131218111142/http://www.youtube.com/user/TelstraCorp"><span class="youtube"></span>YouTube</a></li> </ul> </div> <div class="container style-a grid_3"> <div class="footer-group"><a href="https://web.archive.org/web/20131218111142/http://www.telstra.com.au/account-services/">Existing customers</a></div> <ul> <li><a href="https://web.archive.org/web/20131218111142/https://www.my.telstra.com.au/myaccount">My Account</a></li> <li><a href="https://web.archive.org/web/20131218111142/https://www.my.telstra.com.au/myaccount/paybill">Pay your bill</a></li> <li><a href="https://web.archive.org/web/20131218111142/https://www.telstra.com.au/my-account/prepaid-recharge/">Pre-Paid 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