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<!DOCTYPE html><html lang="en"><head><title>Supplementary Terms of Service for E.U. and U.K. Merchants - Shopify</title><meta charSet="utf-8"/><meta name="viewport" content="width=device-width,initial-scale=1"/><meta name="description" content="Shopify’s list of terms and conditions that apply to all users that access or use the Shopify API or any associated information or other data."/><meta property="fb:pages" content="20409006880"/><meta property="fb:app_id" content="847460188612391"/><meta property="og:type" content="website"/><meta property="og:site_name" content="Shopify"/><meta property="og:title" content="Supplementary Terms of Service for E.U. and U.K. Merchants"/><meta property="og:description" content="Shopify’s list of terms and conditions that apply to all users that access or use the Shopify API or any associated information or other data."/><meta property="og:image" 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w-3 cursor-pointer"><div class="inline-block rounded border-b-8 h-2 w-[2px] origin-center transition-all ease-[bezier(0.66, 0.66, 0.34, 1.00)] duration-[350ms] motion-reduce:transition-none border-white bg-white -translate-x-[3px] rotate-[135deg]"></div><div class="inline-block rounded border-b-8 h-2 w-[2px] origin-center transition-all ease-[bezier(0.66, 0.66, 0.34, 1.00)] duration-[350ms] motion-reduce:transition-none border-white bg-white -rotate-[135deg]"></div></div></button></div><div id="SolutionsDesktopMenu" class="absolute inset-x-0 top-global-header z-[21] transition-transform duration-[452ms] ease-[cubic-bezier(0.26,1.00,0.48,1.00)] motion-reduce:transition-none before:absolute before:inset-x-0 before:top-0 before:w-full before:h-full before:left-0 before:shadow-xl before:pointer-events-none before:z-10 bg-black text-white opacity-0 pointer-events-none -translate-y-[10px]"><div class="relative no-scrollbar overflow-y-auto overflow-x-clip max-h-[calc(100vh-72px)] z-20 pb-28"><div class="container grid grid-cols-4 sm:grid-cols-8 md:grid-cols-12 gap-x-gutter gap-y-0"><div class="col-span-3 col-start-1 pt-8 text-white -translate-y-[30px]" data-background="transparent_dark"><div class="flex items-center border-shade-30 mb-6 border-b pb-4 text-lg font-bold border-shade-70"><span aria-hidden="true" class="-ml-2 lg:ml-0 mr-3 md:mr-3 inline-block h-10 w-10"><svg width="40" height="40" fill="none"><g clip-path="url(#white_circle_svg__a)"><path d="M19 21.5v-3h-2.5v1a1 1 0 0 1-1 1H14a1 1 0 0 1-1-1V14a1 1 0 0 1 1-1h1.5a1 1 0 0 1 1 1v1h6.75s4.25 0 4.25 4.5c0 0-2.25-1-5-1v3m-3.5 0h3.5m-3.5 0v6m3.5-6v6M39.25 20c0 10.631-8.619 19.25-19.25 19.25S.75 30.631.75 20 9.369.75 20 .75 39.25 9.369 39.25 20Z" stroke="url(#start_svg__b)" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></g></svg></span><span id="subNavItem-Start" class="font-bold text-t7 inline-block text-white">Start</span></div><ul class="pb-2" aria-labelledby="subNavItem-Start"><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/start"><div class="text-base font-medium"><span class="inline-block arrow-animation">Start your business<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Build your brand</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/website/builder"><div class="text-base font-medium"><span class="inline-block arrow-animation">Create your website<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Online store editor</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="https://themes.shopify.com/" aria-label="External source: Customize your store . Store themes"><div class="text-base font-medium"><span class="inline-block arrow-animation">Customize your store<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Store themes</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="https://apps.shopify.com/" aria-label="External source: Find business apps . Shopify app store"><div class="text-base font-medium"><span class="inline-block arrow-animation">Find business apps<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Shopify app store</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/domains"><div class="text-base font-medium"><span class="inline-block arrow-animation">Own your site domain<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Domains & hosting</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/tools"><div class="text-base font-medium"><span class="inline-block arrow-animation">Explore free business tools<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Tools to run your business</div></a></li></ul></div><div class="col-span-3 col-start-4 pt-8 text-white -translate-y-[30px]" data-background="transparent_dark"><div class="flex items-center border-shade-30 mb-6 border-b pb-4 text-lg font-bold border-shade-70"><span aria-hidden="true" class="-ml-2 lg:ml-0 mr-3 md:mr-3 inline-block h-10 w-10"><svg width="40" height="40" fill="none"><g clip-path="url(#white_circle_svg__a)"><path d="M12.75 21.5v4c0 .966 2.35 1.75 5.25 1.75s5.25-.784 5.25-1.75v-4m4-7c0 .966-2.35 1.75-5.25 1.75s-5.25-.784-5.25-1.75m10.5 0c0-.966-2.35-1.75-5.25-1.75s-5.25.784-5.25 1.75m10.5 0v4.25c0 .46-.533.88-1.405 1.192M16.75 14.5V17m6.5 4.25c0 .966-2.35 1.75-5.25 1.75s-5.25-.784-5.25-1.75S15.1 19.5 18 19.5s5.25.784 5.25 1.75Zm16-1.25c0 10.631-8.619 19.25-19.25 19.25S.75 30.631.75 20 9.369.75 20 .75 39.25 9.369 39.25 20Z" stroke="url(#sell_svg__a)" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></g></svg></span><span id="subNavItem-Sell" class="font-bold text-t7 inline-block text-white">Sell</span></div><ul class="pb-2" aria-labelledby="subNavItem-Sell"><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/sell"><div class="text-base font-medium"><span class="inline-block arrow-animation">Sell your products<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Sell online or in person</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/checkout"><div class="text-base font-medium"><span class="inline-block arrow-animation">Check out customers<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">World-class checkout</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/online"><div class="text-base font-medium"><span class="inline-block arrow-animation">Sell online<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Grow your business online</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/channels"><div class="text-base font-medium"><span class="inline-block arrow-animation">Sell across channels<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Reach millions of shoppers and boost sales</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/pos"><div class="text-base font-medium"><span class="inline-block arrow-animation">Sell in person<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Point of Sale (POS)</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/markets"><div class="text-base font-medium"><span class="inline-block arrow-animation">Sell globally<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">International sales</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/plus/solutions/b2b-ecommerce"><div class="text-base font-medium"><span class="inline-block arrow-animation">Sell wholesale & direct<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Business-to-business (B2B)</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/payments"><div class="text-base font-medium"><span class="inline-block arrow-animation">Accept online payments<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Set up forms of payment</div></a></li></ul></div><div class="col-span-3 col-start-7 pt-8 text-white -translate-y-[30px]" data-background="transparent_dark"><div class="flex items-center border-shade-30 mb-6 border-b pb-4 text-lg font-bold border-shade-70"><span aria-hidden="true" class="-ml-2 lg:ml-0 mr-3 md:mr-3 inline-block h-10 w-10"><svg width="40" height="40" fill="none"><g clip-path="url(#white_circle_svg__a)"><path d="m12.75 19.25 5.5-5.5m1 2.5v-3.5h-3.5m-2 14.5h.5a1 1 0 0 0 1-1v-2.5a1 1 0 0 0-1-1h-.5a1 1 0 0 0-1 1v2.5a1 1 0 0 0 1 1Zm6 0h.5a1 1 0 0 0 1-1v-5.5a1 1 0 0 0-1-1h-.5a1 1 0 0 0-1 1v5.5a1 1 0 0 0 1 1Zm6 0h.5a1 1 0 0 0 1-1v-12.5a1 1 0 0 0-1-1h-.5a1 1 0 0 0-1 1v12.5a1 1 0 0 0 1 1ZM39.25 20c0 10.631-8.619 19.25-19.25 19.25S.75 30.631.75 20 9.369.75 20 .75 39.25 9.369 39.25 20Z" stroke="url(#market_svg__a)" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></g></svg></span><span id="subNavItem-Market" class="font-bold text-t7 inline-block text-white">Market</span></div><ul class="pb-2" aria-labelledby="subNavItem-Market"><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/marketing"><div class="text-base font-medium"><span class="inline-block arrow-animation">Market your business<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Reach & retain customers</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/facebook-instagram"><div class="text-base font-medium"><span class="inline-block arrow-animation">Market across social<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Social media integrations</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/inbox"><div class="text-base font-medium"><span class="inline-block arrow-animation">Chat with customers<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Shopify Inbox</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/email-marketing"><div class="text-base font-medium"><span class="inline-block arrow-animation">Nurture customers<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Shopify Email</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/segmentation"><div class="text-base font-medium"><span class="inline-block arrow-animation">Know your audience<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Gain customer insights</div></a></li></ul></div><div class="col-span-3 col-start-10 pt-8 text-white -translate-y-[30px]" data-background="transparent_dark"><div class="flex items-center border-shade-30 mb-6 border-b pb-4 text-lg font-bold border-shade-70"><span aria-hidden="true" class="-ml-2 lg:ml-0 mr-3 md:mr-3 inline-block h-10 w-10"><svg width="40" height="40" fill="none"><g clip-path="url(#white_circle_svg__a)"><path d="M12.75 15.75c0 1.243.75 2.5 2.25 2.5s2.5-1.257 2.5-2.5c0 1.243 1 2.5 2.5 2.5s2.5-1.257 2.5-2.5c0 1.243 1 2.5 2.5 2.5s2.25-1.257 2.25-2.5m-12.5 11.5h10.5a2 2 0 0 0 2-2v-9.067a2 2 0 0 0-.179-.827l-.538-1.184A2 2 0 0 0 24.713 13h-9.425a2 2 0 0 0-1.82 1.172l-.538 1.184a2 2 0 0 0-.18.827v9.067a2 2 0 0 0 2 2Zm3-3.5a2 2 0 0 1 2-2h.5a2 2 0 0 1 2 2v3.5h-4.5v-3.5ZM39.25 20c0 10.631-8.619 19.25-19.25 19.25S.75 30.631.75 20 9.369.75 20 .75 39.25 9.369 39.25 20Z" stroke="url(#manage_svg__a)" stroke-width="1.5" stroke-linecap="round"></path></g></svg></span><span id="subNavItem-Manage" class="font-bold text-t7 inline-block text-white">Manage</span></div><ul class="pb-2" aria-labelledby="subNavItem-Manage"><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/manage"><div class="text-base font-medium"><span class="inline-block arrow-animation">Manage your business<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Track sales, orders & analytics</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/finance"><div class="text-base font-medium"><span class="inline-block arrow-animation">Manage your finances & access funding<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Shopify Finance</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/analytics"><div class="text-base font-medium"><span class="inline-block arrow-animation">Measure your performance<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Analytics and Reporting</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/shipping"><div class="text-base font-medium"><span class="inline-block arrow-animation">Ship orders faster<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Shopify Shipping</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/orders"><div class="text-base font-medium"><span class="inline-block arrow-animation">Manage your stock & orders<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Inventory & order management</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/fulfillment"><div class="text-base font-medium"><span class="inline-block arrow-animation">Outsource fulfillment & returns<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Shopify Fulfillment Network</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/flow"><div class="text-base font-medium"><span class="inline-block arrow-animation">Automate your business<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Shopify Flow</div></a></li></ul></div></div></div><div class="absolute bottom-0 inset-x-0 overflow-hidden z-20"><div class="container grid grid-cols-4 sm:grid-cols-8 md:grid-cols-12 gap-x-gutter gap-y-0"><div class="col-span-12 col-start-1 scheme-white:bg-shade-10 scheme-transparent-light:bg-shade-10 scheme-black:bg-shade-90 scheme-transparent-dark:bg-shade-90 relative after:absolute after:left-full after:top-[-1px] after:w-[100vw] after:h-[calc(100%+1px)] scheme-white:after:bg-shade-10 scheme-transparent-light:after:bg-shade-10 scheme-black:after:bg-shade-90 scheme-transparent-dark:after:bg-shade-90 scheme-black:text-white scheme-transparent-dark:text-white -ml-[var(--margin)] -mt-8 md:mt-0 pl-[var(--margin)] pt-6 before:content-[''] before:absolute before:right-full before:top-[-1px] before:w-[100vw] before:h-[calc(100%+1px)] scheme-white:before:bg-shade-10 scheme-transparent-light:before:bg-shade-10 scheme-black:before:bg-shade-90 scheme-transparent-dark:before:bg-shade-90 border-t scheme-white:border-shade-20 scheme-transparent-light:border-shade-20 scheme-black:border-shade-70 scheme-transparent-dark:border-shade-70 before:border-t scheme-white:before:border-shade-20 scheme-transparent-light:before:border-shade-20 scheme-black:before:border-shade-70 scheme-transparent-dark:before:border-shade-70 after:border-t scheme-white:after:border-shade-20 scheme-transparent-light:after:border-shade-20 scheme-black:after:border-shade-70 scheme-transparent-dark:after:border-shade-70 text-black -translate-y-[30px]" data-background="transparent_dark"><ul class="grid grid-cols-12 gap-x-gutter gap-y-0 pb-0"><li class="flex mb-6 pr-4 border-r border-shade-30 last:border-0 col-span-3"><a class="group inline-block w-full text-white hover:text-white" href="https://shopify.dev" aria-label="External source: Shopify Developers . Build with Shopify's powerful APIs"><div class="text-base font-medium"><span class="inline-block arrow-animation">Shopify Developers<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Build with Shopify's powerful APIs</div></a></li><li class="flex mb-6 pr-4 border-r border-shade-30 last:border-0 col-span-3"><a class="group inline-block w-full text-white hover:text-white" href="/plus"><div class="text-base font-medium"><span class="inline-block arrow-animation">Plus<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">A commerce solution for growing digital brands</div></a></li><li class="flex mb-6 pr-4 border-r border-shade-30 last:border-0 col-span-3"><a class="group inline-block w-full text-white hover:text-white" href="/enterprise"><div class="text-base font-medium"><span class="inline-block arrow-animation">Enterprise<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Solutions for the world's largest brands</div></a></li><li class="flex mb-6 pr-4 border-r border-shade-30 last:border-0 col-span-3"><a class="group inline-block w-full text-white hover:text-white" href="/products"><div class="text-base font-medium"><span class="inline-block arrow-animation">All Products<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Explore all Shopify products & features</div></a></li></ul></div></div></div></div></li><li class="mr-8 text-base"><div class="flex h-full"><a class="flex items-center hover:underline text-white hover:text-white" href="/pricing">Pricing</a></div></li><li class="mr-8 text-base"><div class="relative flex h-full after:content[""] after:block after:h-[3px] after:w-full after:absolute after:bottom-0 after:scale-0 after:origin-left after:transition-transform after:duration-[350ms] after:ease-[bezier(0.66, 0.66, 0.34, 1.00)] after:motion-reduce:transition-none hover:underline after:bg-white text-white"><button type="button" class="bg-transparent whitespace-nowrap" data-component-name="Resources-toggle-open" aria-controls="ResourcesDesktopMenu" aria-expanded="false" aria-haspopup="true"><span class="mr-3">Resources</span><div aria-hidden="true" class="relative inline-block h-[7px] w-3 cursor-pointer"><div class="inline-block rounded border-b-8 h-2 w-[2px] origin-center transition-all ease-[bezier(0.66, 0.66, 0.34, 1.00)] duration-[350ms] motion-reduce:transition-none border-white bg-white -translate-x-[3px] rotate-[135deg]"></div><div class="inline-block rounded border-b-8 h-2 w-[2px] origin-center transition-all ease-[bezier(0.66, 0.66, 0.34, 1.00)] duration-[350ms] motion-reduce:transition-none border-white bg-white -rotate-[135deg]"></div></div></button></div><div id="ResourcesDesktopMenu" class="absolute inset-x-0 top-global-header z-[21] transition-transform duration-[452ms] ease-[cubic-bezier(0.26,1.00,0.48,1.00)] motion-reduce:transition-none before:absolute before:inset-x-0 before:top-0 before:w-full before:h-full before:left-0 before:shadow-xl before:pointer-events-none before:z-10 bg-black text-white opacity-0 pointer-events-none -translate-y-[10px]"><div class="relative no-scrollbar overflow-y-auto overflow-x-clip max-h-[calc(100vh-72px)] z-20"><div class="container grid grid-cols-4 sm:grid-cols-8 md:grid-cols-12 gap-x-gutter gap-y-0"><div class="col-span-3 col-start-1 pt-8 text-white -translate-y-[30px]" data-background="transparent_dark"><div class="flex items-center border-shade-30 mb-6 border-b pb-4 text-lg font-bold border-shade-70"><span aria-hidden="true" class="-ml-2 lg:ml-0 mr-3 md:mr-3 inline-block h-10 w-10"><svg width="40" height="40" fill="none"><g clip-path="url(#help-and-support_svg__a)"><circle cx="20" cy="20" r="19.25" stroke="currentColor" stroke-width="1.5"></circle><path d="M20 20v6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path><path d="M20 16.5a1.5 1.5 0 1 0 0-3 1.5 1.5 0 0 0 0 3Z" fill="currentColor"></path></g></svg></span><span id="subNavItem-Help and support" class="font-bold text-t7 inline-block text-white">Help and support</span></div><ul class="pb-2" aria-labelledby="subNavItem-Help and support"><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="https://help.shopify.com/en/" aria-label="External source: Help and support . Get 24/7 support"><div class="text-base font-medium"><span class="inline-block arrow-animation">Help and support<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Get 24/7 support</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/blog/topics/guides"><div class="text-base font-medium"><span class="inline-block arrow-animation">How-to guides<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Read in-depth business guides</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="https://academy.shopify.com" aria-label="External source: Business courses . Learn from proven experts"><div class="text-base font-medium"><span class="inline-block arrow-animation">Business courses<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Learn from proven experts</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/blog"><div class="text-base font-medium"><span class="inline-block arrow-animation">Shopify blog<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Business strategy tips</div></a></li></ul></div><div class="col-span-6 col-start-4 pt-8 text-white -translate-y-[30px]" data-background="transparent_dark"><div class="flex items-center border-shade-30 mb-6 border-b pb-4 text-lg font-bold border-shade-70"><span aria-hidden="true" class="-ml-2 lg:ml-0 mr-3 md:mr-3 inline-block h-10 w-10"><svg width="40" height="40" fill="none"><g clip-path="url(#white_circle_svg__a)" stroke="currentColor" stroke-width="1.5"><circle cx="20" cy="20" r="19.25"></circle><path d="m22.023 15.04 3 3M12.75 27.25l4.25-1 9.95-9.95a1 1 0 0 0 0-1.413l-1.837-1.836a1 1 0 0 0-1.414 0L13.75 23l-1 4.25Z" stroke-linecap="round" stroke-linejoin="round"></path></g></svg></span><span id="subNavItem-Popular topics" class="font-bold text-t7 inline-block text-white">Popular topics</span></div><ul class="pb-2 columns-2" aria-labelledby="subNavItem-Popular topics"><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/blog/what-is-shopify"><div class="text-base font-medium"><span class="inline-block arrow-animation">What is Shopify?<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">How our commerce platform works</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/editions"><div class="text-base font-medium"><span class="inline-block arrow-animation">Shopify Editions<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">New, innovative Shopify products</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/blog/topics/founder-stories"><div class="text-base font-medium"><span class="inline-block arrow-animation">Founder stories<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Learn from successful merchants</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/blog/how-to-build-a-brand"><div class="text-base font-medium"><span class="inline-block arrow-animation">Branding<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Build your brand from scratch</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/blog/marketing-plan"><div class="text-base font-medium"><span class="inline-block arrow-animation">Marketing<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Build a marketing plan</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/blog/ecommerce-seo-beginners-guide"><div class="text-base font-medium"><span class="inline-block arrow-animation">Ecommerce SEO<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Improve your search ranking</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/blog/topics/social-media-optimization"><div class="text-base font-medium"><span class="inline-block arrow-animation">Social media strategy<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Turn social into sales</div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/blog/how-to-scale-small-business"><div class="text-base font-medium"><span class="inline-block arrow-animation">Business growth<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Scale your business</div></a></li></ul></div><div class="col-span-3 col-start-10 pt-8 scheme-white:bg-shade-10 scheme-transparent-light:bg-shade-10 scheme-black:bg-shade-90 scheme-transparent-dark:bg-shade-90 pl-10 relative after:absolute after:left-full after:top-[-1px] after:w-[100vw] after:h-[calc(100%+1px)] scheme-white:after:bg-shade-10 scheme-transparent-light:after:bg-shade-10 scheme-black:after:bg-shade-90 scheme-transparent-dark:after:bg-shade-90 scheme-black:text-white scheme-transparent-dark:text-white border-l scheme-white:border-shade-20 scheme-transparent-light:border-shade-20 scheme-black:border-shade-70 scheme-transparent-dark:border-shade-70 text-black -translate-y-[30px]" data-background="transparent_dark"><div class="flex items-center border-shade-30 mb-6 border-b pb-4 text-lg font-bold border-shade-70"><span aria-hidden="true" class="-ml-2 lg:ml-0 mr-3 md:mr-3 inline-block h-10 w-10"><svg width="40" height="40" fill="none"><g clip-path="url(#white_circle_svg__a)" stroke="currentColor" stroke-width="1.5"><circle cx="20" cy="20" r="19.25"></circle><path d="M16.75 16.75v-2a2 2 0 0 1 2-2h2.5a2 2 0 0 1 2 2v2m-2 4v1.5a1 1 0 0 1-1 1h-.5a1 1 0 0 1-1-1v-1.5m2.5 0a1 1 0 0 0-1-1h-.5a1 1 0 0 0-1 1m2.5 0h6m-8.5 0h-6m2 6.5h10.5a2 2 0 0 0 2-2v-6.5a2 2 0 0 0-2-2h-10.5a2 2 0 0 0-2 2v6.5a2 2 0 0 0 2 2Z"></path></g></svg></span><span id="subNavItem-Essential tools" class="font-bold text-t7 inline-block text-white">Essential tools</span></div><ul class="pb-2" aria-labelledby="subNavItem-Essential tools"><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/tools/logo-maker"><div class="text-base font-medium"><span class="inline-block arrow-animation">Logo maker<span class="sr-only">.</span></span></div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="https://www.shopify.com/stock-photos" aria-label="External source: Stock photography ."><div class="text-base font-medium"><span class="inline-block arrow-animation">Stock photography<span class="sr-only">.</span></span></div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/blog/business-plan-template"><div class="text-base font-medium"><span class="inline-block arrow-animation">Business plan template<span class="sr-only">.</span></span></div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="https://www.linkpop.com/" aria-label="External source: Link in bio tool ."><div class="text-base font-medium"><span class="inline-block arrow-animation">Link in bio tool<span class="sr-only">.</span></span></div></a></li><li class="flex mb-6 pr-4"><a class="group inline-block w-full text-white hover:text-white" href="/tools/qr-code-generator"><div class="text-base font-medium"><span class="inline-block arrow-animation">QR code generator<span class="sr-only">.</span></span></div></a></li></ul></div></div></div></div></li><li class="mr-8 text-base"><div class="flex h-full"><a class="flex items-center hover:underline text-white hover:text-white" href="/enterprise">Enterprise</a></div></li><li class="mr-8 text-base"><div class="relative flex h-full after:content[""] after:block after:h-[3px] after:w-full after:absolute after:bottom-0 after:scale-0 after:origin-left after:transition-transform after:duration-[350ms] after:ease-[bezier(0.66, 0.66, 0.34, 1.00)] after:motion-reduce:transition-none hover:underline after:bg-white text-white"><button type="button" class="bg-transparent whitespace-nowrap" data-component-name="What’s new-toggle-open" aria-controls="What’s newDesktopMenu" aria-expanded="false" aria-haspopup="true"><span class="mr-3">What’s new</span><div aria-hidden="true" class="relative inline-block h-[7px] w-3 cursor-pointer"><div class="inline-block rounded border-b-8 h-2 w-[2px] origin-center transition-all ease-[bezier(0.66, 0.66, 0.34, 1.00)] duration-[350ms] motion-reduce:transition-none border-white bg-white -translate-x-[3px] rotate-[135deg]"></div><div class="inline-block rounded border-b-8 h-2 w-[2px] origin-center transition-all ease-[bezier(0.66, 0.66, 0.34, 1.00)] duration-[350ms] motion-reduce:transition-none border-white bg-white -rotate-[135deg]"></div></div></button></div><div id="What’s newDesktopMenu" class="absolute inset-x-0 top-global-header z-[21] transition-transform duration-[452ms] ease-[cubic-bezier(0.26,1.00,0.48,1.00)] motion-reduce:transition-none before:absolute before:inset-x-0 before:top-0 before:w-full before:h-full before:left-0 before:shadow-xl before:pointer-events-none before:z-10 bg-black text-white opacity-0 pointer-events-none -translate-y-[10px]"><div class="relative no-scrollbar overflow-y-auto overflow-x-clip max-h-[calc(100vh-72px)] z-20"><div class="container grid grid-cols-4 sm:grid-cols-8 md:grid-cols-12 gap-x-gutter gap-y-0"><div class="col-span-12 col-start-1 pt-8 text-white -translate-y-[30px]" data-background="transparent_dark"><ul class="grid grid-cols-12 gap-x-gutter gap-y-0 pb-0"><li class="flex mb-6 pr-4 border-r border-shade-30 last:border-0 col-span-3"><span aria-hidden="true" class="-ml-2 lg:ml-0 mr-3 md:mr-3 inline-block h-10 w-10"><svg width="41" height="42" viewBox="0 0 41 42" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#clip0_213_1921)"><path d="M39.5 21C39.5 31.6315 30.8815 40.25 20.25 40.25C9.61852 40.25 1 31.6315 1 21C1 10.3685 9.61852 1.75 20.25 1.75C30.8815 1.75 39.5 10.3685 39.5 21Z" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><rect x="13" y="14" 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Your source for recent updates"><div class="text-base font-medium"><span class="inline-block arrow-animation">Changelog<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">Your source for recent updates</div></a></li><li class="flex mb-6 pr-4 border-r border-shade-30 last:border-0 col-span-3"><span aria-hidden="true" class="-ml-2 lg:ml-0 mr-3 md:mr-3 inline-block h-10 w-10"><svg width="41" height="42" viewBox="0 0 41 42" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#clip0_213_1927)"><path d="M39.75 21C39.75 31.6315 31.1315 40.25 20.5 40.25C9.86852 40.25 1.25 31.6315 1.25 21C1.25 10.3685 9.86852 1.75 20.5 1.75C31.1315 1.75 39.75 10.3685 39.75 21Z" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M25 22L16 22" stroke="currentColor" stroke-width="1.5" stroke-linecap="round"></path><path d="M20 25L16 25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round"></path><path d="M16 17C16 16.4477 16.4477 16 17 16H24C24.5523 16 25 16.4477 25 17V18C25 18.5523 24.5523 19 24 19H17C16.4477 19 16 18.5523 16 18V17Z" stroke="currentColor" stroke-width="1.5"></path><rect x="13" y="13" width="15" height="15" rx="2" stroke="currentColor" stroke-width="1.5"></rect></g><defs><clipPath id="clip0_213_1927"><rect width="40.5" height="40.5" fill="white" transform="translate(0.25 0.75)"></rect></clipPath></defs></svg></span><a class="group inline-block w-full text-white hover:text-white" href="/editions/summer2024"><div class="text-base font-medium"><span class="inline-block arrow-animation">Summer ’24 Edition<span class="sr-only">.</span></span></div><div class="text-sm text-shade-30 group-hover:text-white">The latest 100+ product updates</div></a></li><li class="flex mb-6 pr-4 border-r border-shade-30 last:border-0 col-span-3"><span aria-hidden="true" class="-ml-2 lg:ml-0 mr-3 md:mr-3 inline-block h-10 w-10"><svg width="41" height="42" 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stop-color="#4F58AA"></stop></linearGradient></defs></svg></header><main role="main" id="main" tabindex="-1" class="focus-visible:outline-none"><section class="grid gap-y-2xl grid-cols-full pb-4xl bg-section-dark-bg text-section-dark-text pt-4xl" data-section-name="" data-component-name="" data-viewable-component="true" data-mode="dark"><div class="container grid grid-cols-4 sm:grid-cols-8 md:grid-cols-12 gap-x-gutter gap-y-2xl" data-component-name="section-header"><div class="col-span-4 xs:col-span-4 sm:col-span-8 md:col-span-10 lg:col-span-8 xl:col-span-8 xs:col-start-1 sm:col-start-1 md:col-start-2 lg:col-start-3 xl:col-start-3"><div class="text-center text-section-dark-text" data-mode="dark" data-component-name="heading-group"><h1 class="richtext text-t1">Supplementary Terms of Service for E.U. and U.K. Merchants</h1></div></div></div></section><section class="grid gap-y-2xl grid-cols-full pb-4xl bg-section-light-bg text-section-light-text pt-4xl" data-section-name="" data-component-name="" data-viewable-component="true" data-mode="light"><div class="container grid grid-cols-4 sm:grid-cols-8 md:grid-cols-12 gap-x-gutter gap-y-2xl"><div class="col-span-4 xs:col-span-4 sm:col-span-6 md:col-span-8 lg:col-span-3 xs:col-start-1 sm:col-start-2 md:col-start-3 lg:col-start-1 relative flex flex-col"><nav class="overflow-y-auto lg:max-h-[80vh] no-scrollbar sticky top-28 flex flex-col gap-y-sm"><h2 class="text-t7 uppercase font-bold leading-none" data-component-name="kicker">Table of Contents</h2><ol><li class="py-3 lg:pl-6 lg:pr-gutter lg:border-l-[3px] transition-colors hover:border-black border-shade-30"><a class="text-shade-70 hover:text-black transition-colors hover:underline active:text-shade-50" href="#1-changes-to-the-e-u-terms">1. Changes to the EU Terms</a></li><li class="py-3 lg:pl-6 lg:pr-gutter lg:border-l-[3px] transition-colors hover:border-black border-shade-30"><a class="text-shade-70 hover:text-black transition-colors hover:underline active:text-shade-50" href="#2-when-can-shopify-restrict-suspend-or-terminate-your-account">2. When Can Shopify Restrict, Suspend or Terminate Your Account?</a></li><li class="py-3 lg:pl-6 lg:pr-gutter lg:border-l-[3px] transition-colors hover:border-black border-shade-30"><a class="text-shade-70 hover:text-black transition-colors hover:underline active:text-shade-50" href="#3-merchant-termination-rights">3. Merchant Termination Rights</a></li><li class="py-3 lg:pl-6 lg:pr-gutter lg:border-l-[3px] transition-colors hover:border-black border-shade-30"><a class="text-shade-70 hover:text-black transition-colors hover:underline active:text-shade-50" href="#4-access-to-and-use-of-store-data">4. Access to and Use of Store Data</a></li><li class="py-3 lg:pl-6 lg:pr-gutter lg:border-l-[3px] transition-colors hover:border-black border-shade-30"><a class="text-shade-70 hover:text-black transition-colors hover:underline active:text-shade-50" href="#5-intellectual-property-rights">5. Intellectual Property Rights</a></li><li class="py-3 lg:pl-6 lg:pr-gutter lg:border-l-[3px] transition-colors hover:border-black border-shade-30"><a class="text-shade-70 hover:text-black transition-colors hover:underline active:text-shade-50" href="#6-additional-distribution-channels">6. Additional Distribution Channels</a></li><li class="py-3 lg:pl-6 lg:pr-gutter lg:border-l-[3px] transition-colors hover:border-black border-shade-30"><a class="text-shade-70 hover:text-black transition-colors hover:underline active:text-shade-50" href="#7-store-and-product-ranking">7. Store and Product Ranking</a></li><li class="py-3 lg:pl-6 lg:pr-gutter lg:border-l-[3px] transition-colors hover:border-black border-shade-30"><a class="text-shade-70 hover:text-black transition-colors hover:underline active:text-shade-50" href="#8-ancillary-good-and-services">8. Ancillary Good and Services</a></li><li class="py-3 lg:pl-6 lg:pr-gutter lg:border-l-[3px] transition-colors hover:border-black border-shade-30"><a class="text-shade-70 hover:text-black transition-colors hover:underline active:text-shade-50" href="#9-internal-complaint-handling-system">9. Internal Complaint-Handling System</a></li><li class="py-3 lg:pl-6 lg:pr-gutter lg:border-l-[3px] transition-colors hover:border-black border-shade-30"><a class="text-shade-70 hover:text-black transition-colors hover:underline active:text-shade-50" href="#10-mediators">10. Mediators</a></li><li class="py-3 lg:pl-6 lg:pr-gutter lg:border-l-[3px] transition-colors hover:border-black border-shade-30"><a class="text-shade-70 hover:text-black transition-colors hover:underline active:text-shade-50" href="#11-general">11. General</a></li><hr class="lg:hidden mt-xl"/></ol></nav></div><div class="col-span-4 xs:col-span-4 sm:col-span-6 md:col-span-8 lg:col-span-7 xs:col-start-1 sm:col-start-2 md:col-start-3 lg:col-start-4 relative flex flex-col gap-y-xl"><div data-mode="light"><div class="richtext text-body-base"><div class="legal-intro"> <p>Last updated on: February 14, 2022</p><p>As used in these Supplementary Terms of Service (“<strong>P2B Terms</strong>”), “<strong>we</strong>”, “<strong>us</strong>” and “<strong>Shopify</strong>” means Shopify International Limited, and “<strong>you</strong>”, “<strong>your</strong>” and “<strong>Merchant</strong>” means you (if your business is a sole proprietorship) or your business (if you are signing up on behalf of a corporation or other legal entity).</p><p>These P2B Terms supplement and amend the <a href="/legal/terms">Shopify Terms of Service</a> (“<strong>Shopify Terms of Service</strong>”) solely for E.U. and U.K. based Merchants who use the P2B Services (as defined below). If you do not use the P2B Services, then these P2B Terms do not apply to you.</p><p>The “<strong>P2B Services</strong>” mean the core Shopify services that enable E.U. and U.K. based Merchants to host their online Store(s) in order to sell products and services to consumers located in the E.U. and the U.K. and which Shopify services are subject to the <a href="https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32019R1150&from=EN">“Regulation (EU) 2019/1150 of the European Parliament and of the Council of 20 June 2019 on promoting fairness and transparency for business users of online information services”</a> (“<strong>P2B Regulation</strong>”) and the “Retained Regulation (EU) 2019/1150 on promoting fairness and transparency for business users of online intermediation services and corporate website users of online search engines” (“UK P2B Regulation”), respectively. The P2B Services do not include the Out of Scope Services (as defined below).</p><p>If the P2B Terms apply to you, then the Shopify Terms of Service, including all of the documents incorporated by reference in the Shopify Terms of Service, govern your use of the P2B Services generally, except as supplemented and amended by these P2B Terms. You may also be subject to other written agreements respecting your use of the P2B Services (for example, if you use Shopify Plus such agreements are “<strong>Additional Agreements</strong>” for the purposes of these P2B Terms). In the event of a conflict between the Shopify Terms of Service or any Additional Agreements and these P2B Terms, the P2B Terms will govern, but only to the extent required to resolve such conflict or inconsistency.</p><p>Capitalized terms used but not defined in these P2B Terms shall have the meaning given to them in the Shopify Terms of Service or the Additional Agreements, as applicable. The Shopify Terms of Service, these P2B Terms, and, if applicable any Additional Agreements, in each case to the extent (but only to the extent) they apply to your P2B Services, are collectively referred to as the “<strong>EU Terms</strong>”. By using the P2B Services, you agree that the EU Terms (and any terms and conditions incorporated into them, including the <a href="/legal/aup">Acceptable Use Policy</a> ("AUP"), <a href="/legal/privacy">Privacy Policy</a>, <a href="/legal/api-terms">API License and Terms of Use</a> and <a href="/legal/dpa">Data Processing Addendum</a>) constitute a binding agreement between you and Shopify.</p><p>Additionally, if you use additional Shopify services, products, applications and tools, such as Shopify Payments, Shopify Capital, and Shopify Shipping (“<strong>Out of Scope Services</strong>”), the separate terms, conditions and policies applicable to those Out of Scope Services are <strong>not</strong> subject to the P2B Terms and are not EU Terms unless specifically stated in these P2B Terms.</p><p>The P2B Services and all Out of Scope Services are collectively referred to in these P2B Terms as the “<strong>Services</strong>”.</p></div> <h2 id="1-changes-to-the-e-u-terms" class="text-t4">1. Changes to the EU Terms</h2><p>If we change the EU Terms applicable to your P2B Services, we will provide you with notice as follows, unless the P2B Regulation permits us to provide no notice or a shorter period of notice: (a) if we change the pricing for any of the P2B Services, we will provide you with at least 30 days advance written notice; (b) if the changes to the EU Terms would require you to make technical or commercial adaptations to the goods or services you offer to buyers through the applicable P2B Services, we will give you a minimum of 15 days advance written notice (or such longer notice period that is reasonable and proportionate in the circumstances); and (c) if we otherwise substantively modify the EU Terms we will provide you with at least 15 days advance written notice.</p><p>Subject to the exception below, if you do not agree with any of these changes, before the notice period expires you have the right to cancel your Account and terminate the EU Terms in accordance with the applicable termination provisions of the EU Terms (without prejudice to any accrued rights or obligations) and you agree that this is your sole remedy in respect of such changes. If we provide you with notice of a change to the EU Terms under Section 1(c) above, and you make new or further Products (as defined in Section 2 below) available to your customers through the P2B Services (after you have been provided with written notice) you will have waived your right to terminate your P2B Services for that change in accordance with the P2B Regulation.</p><h2 id="2-when-can-shopify-restrict-suspend-or-terminate-your-account" class="text-t4">2. When Can Shopify Restrict, Suspend or Terminate Your Account?</h2><p>Under the EU Terms, Shopify may restrict, suspend or terminate your Account, your access to the Services, or certain products and services (“Products”) you make available through your Store. Restriction can include removal of Products from the Shop App search results. Such restriction, suspension or termination may happen for the following reasons:</p><ol> <li><p>If you breach or violate any of the EU Terms (as determined in the sole discretion of Shopify) as described in Section 14.3 of the Shopify Terms of Service, including (without limitation): (i) the AUP; or (ii) any terms and conditions applicable to your use of the Out of Scope Services;</p></li> <li><p>If your Fees remain outstanding for longer than 60 days (as described in Section 5.4 of the Shopify Terms of Service);</p></li> <li><p>If there is a dispute about the rightful ownership of your Account and Shopify, acting reasonably, is not able to determine the rightful Store Owner (as described in Section 3.6 of the Shopify Terms of Service);</p></li> <li><p>If you engage in verbal or written abuse of any kind (including abuse or retribution) with a Shopify or Merchant customer, or Shopify or Merchant employee, member or officer (as described in Section 3.3 of the Shopify Terms of Service); or</p></li> <li><p>If we suspect that you (by conviction, settlement, insurance or escrow investigation or otherwise) have engaged in fraudulent activity in connection with your use of the P2B Services (as described in Section 14.3 of the Shopify Terms of Service).</p></li> </ol> <p>If you disagree with our actions regarding the restriction, suspension or termination of your Account (in its entirety) or your ability to make certain Products available through the P2B Services, you may use our complaints handling system (described in Section 8 below) in order to clarify the facts and circumstances surrounding our decision.</p><h2 id="3-merchant-termination-rights" class="text-t4">3. Merchant Termination Rights</h2><p>You can cancel your Account and (without prejudice to any accrued rights or obligations) terminate the EU Terms (or any Additional Agreements) as described in the Shopify Terms of Service, or any Additional Agreements (to the extent that they are applicable).</p><h2 id="4-access-to-and-use-of-store-data" class="text-t4">4. Access to and Use of Store Data</h2><h3 class="text-t5">(1) Your access</h3><p>You can view and export the following information from within your Store by logging in to your Account:</p><ul> <li>information that you provide when setting up and managing your Store, such as your contact information, your staff contact information, your store policies, your product information, your customer information, apps installed on your Store, and any customizations on your Store’s theme; and</li> <li>business information that is generated from the use of your Store by you and/or your customers, such as details of Store transactions, payouts, invoices for subscription payments for our Services or Third Party Services, and analytics reports about your Store.</li> </ul> <p>You can contact us to access the following other information that is not accessible by logging in to your Account (i.e., the following information is “contractually accessible”):</p><ul> <li>information that you provide when setting up your Shopify Account, such as your payment and banking information, and information collected pursuant to Know-Your-Customer checks or to comply with other legal obligations such as your ID; and</li> <li>other information generated through your use of the P2B Services, such as your tax documentation about your Store, a record of your interaction with our customer support team, and usage data that we retain about your access to your Store, such as IP logs.</li> </ul> <p>Except as stated above, you do not have the technical ability or any right to access personal information or Confidential Information relating to third parties. For example, you do not have the right to access information relating to other Merchants, or to customers interacting with other Merchants' Stores or Shopify Services independent from your Store. You also cannot, and do not have the right to, access any information on Shopify’s decisions about or investigations into your eligibility for any of the P2B Services.</p><p>Upon request, and within 60 days after your termination of the P2B Services, Shopify will provide personal information that relates to you, pursuant to our <a href="/legal/privacy">Privacy Policy</a>. Within 90 days of termination all personal information within your Store is deleted except as legally required. Non-personal and aggregated information is retained.</p><h3 class="text-t5">(2) Shopify’s access</h3><p>Shopify has the technical ability and right to access all data provided by you and/or by your customers and/or generated through Shopify's provision to you of the P2B Services. Shopify’s collection, use and disclosure of personal information about you and your customers is governed by our <a href="/legal/privacy">Privacy Policy</a> and our <a href="/legal/dpa">Data Processing Addendum</a>.</p><h3 class="text-t5">(3) Third Party Service’s access</h3><p>If you install or enable Third Party Services for use with the P2B Services, you permit us to allow the applicable Third Party Provider to access your data and other Materials and to take other actions as required for the interoperation of the Third Party Service with the P2B Services (as more fully described in Section 9.7 of the Shopify Terms of Service). Any exchange of data or other Materials or other interaction between you and the Third Party Provider is solely between you and such Third Party Provider.</p><p>Third Party providers, used by Shopify to provide the P2B Services, may have the technical ability to access the data referred to in (2) above, but this is necessary for the proper functioning of the P2B Services and Shopify imposes contractual restrictions on such providers' access to and use of that data (and, to the extent such data is personal information, please see further our <a href="/legal/privacy">Privacy Policy</a> and our <a href="/legal/dpa">Data Processing Addendum</a>).</p><p>For a list of cookies used by us and third parties on our sites, and cookies that we place when we power a Merchant’s store, and an explanation of how you can opt out of certain types of cookies, please see our <a href="/legal/cookies">Cookie Policy</a>.</p><h2 id="5-intellectual-property-rights" class="text-t4">5. Intellectual Property Rights</h2><p>Section 8 of the Shopify Terms of Service outlines your rights regarding your ownership and control of your intellectual property (such as logos, trademarks or brand names) in relation to your use of the P2B Services, together with any rights you may give to Shopify in connection with such use.</p><h2 id="6-additional-distribution-channels" class="text-t4">6. Additional Distribution Channels</h2><p>In addition to the online Store functionality made available to you as part of the P2B Services, your Products will be marketed to consumers who download and access the mobile application known as the “Shop App”. Users of the Shop App may search for specific Merchants by name. On any termination of your Account, your Products will no longer be displayed in the Shop App.</p><h2 id="7-store-and-product-ranking" class="text-t4">7. Store and Product Ranking</h2><p>Currently the P2B Services rank Stores and the Products you sell through your Store on a limited basis as follows:</p><p>The Shopify mobile application known as the “Shop App” is available for download by Merchants' customers (“<strong>Buyers</strong>”), and contains functionality which may list, feature, promote or otherwise organize the display of Merchant Stores and/or Products to Buyers in a variety of different ways.</p><p>The main parameters for Store/Product ranking and display within the Shop App are set out below:</p><ol> <li><p>The Shop App allows Buyers to: (a) search for Stores within the Shop App by name (e.g. “ABC Stationery”); (b) search for Stores in close proximity to the Buyer’s location; (c) search for Stores based on certain business characteristics; and (d) "follow" individual Stores. Users cannot search for individual Products.</p><p>A Buyer is considered to be “following” a Store if they: (i) purchase anything from a Shop-App enabled Store and do not choose to unfollow that Store; or (ii) find a Store through the Shop App and elect to follow them.</p></li> <li><p>When a Buyer opens the Shop App and selects the “Shops” section, Stores and Products are displayed as follows: (a) at the top of the page the different Stores a Buyer is following are listed in the order of the Stores most recently followed by the Buyer; and (b) below the general listing of Stores, specific Products are featured based on all the different Stores the Buyer is following – the Products are selected at random from each Store based on the following four categories and presented in a random order:</p><p>(i) ‘new’ Products (meaning those Products that were published online in the previous 30 day period); (ii) ‘on sale’ Products from Merchant Stores that a Buyer follows; (iii) recommended Products that are relevant to the Buyer (based on Shopify’s proprietary algorithms and using the Buyer’s purchase history as inputs – for more information on recommended Products please see <a href="https://help.shopify.com/en/manual/online-store/legacy/using-themes/change-the-layout/theme-settings/product-recommendations">https://help.shopify.com/en/manual/online-store/legacy/using-themes/change-the-layout/theme-settings/product-recommendations</a>); and (iv) trending Products (meaning Products that have seen an increase in sales in the last 30 days).</p><p>If a Buyer is not following any Stores, then no Products will be displayed.</p></li> <li><p>Within your Store’s unique profile in the Shop App, your Products are displayed according to the parameters described above, and according to your Buyer purchase-history data.</p></li> </ol> <h2 id="8-ancillary-good-and-services" class="text-t4">8. Ancillary Good and Services</h2><p>Merchants are permitted to offer goods and services which are ancillary to their primary Products (e.g. repair services), provided that such ancillary goods or services comply with the EU Terms.</p><h2 id="9-internal-complaint-handling-system" class="text-t4">9. Internal Complaint-Handling System</h2><p>Shopify has an internal complaint-handling system that is available to you free of charge. If you wish to make a complaint related to any of the following, where they affect you in particular: (1) concerns about Shopify’s compliance with its obligations under the P2B Regulation; (2) technological issues directly related to Shopify’s provision of the P2B Services to you; or (3) measures taken by Shopify in respect of its provision of the P2B Services which affect you; please complete the form available <a href="/legal/p2b">here</a>.</p><p>Your complaint will be reviewed and forwarded to the appropriate internal resources to consider the concern you have raised.</p><h2 id="10-mediators" class="text-t4">10. Mediators</h2><p>In addition to the complaint-handling system described in these P2B Terms, mediation may be an option to resolve any disputes that could arise between us with respect to the P2B Services, including complaints that could not be resolved by means of our internal complaint-handling system.</p><p>In the event of a dispute, either of us can request the other party to engage in mediation. The P2B Regulation requires both you and us to engage in good faith throughout any mediation attempts.</p><p>If we agree to mediate, we would be willing to engage in mediation using either of the following 2 mediators:</p><ol> <li><p>ICDR: <a href="https://www.icdr.org/about_icdr">https://www.icdr.org/about_icdr</a></p></li> <li><p>CEDR: <a href="https://www.cedr.com/commercial/cedrmediators/">https://www.cedr.com/commercial/cedrmediators/</a></p></li> </ol> <p>You do not have to use one of the mediators set out above. Together, you and we may also agree on another mediator.</p><h2 id="11-general" class="text-t4">11. General</h2><ol> <li><p><strong>Applicable Law.</strong> The EU Terms are governed by and construed in accordance with the laws of the country of Ireland. The United Nations Convention on Contracts for the International Sale of Goods will not apply to these Terms of Service and is hereby expressly excluded. You agree to resolve any judicial disputes arising under the EU Terms in accordance with Section 13.3.2 of the Shopify Terms of Service.</p></li> <li><p><strong>Severability.</strong> If any provision of the EU Terms is held by a court of competent jurisdiction to be contrary to law, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law, and the remaining provisions of the EU Terms shall remain in full force and effect.</p></li> <li><p><strong>Waiver.</strong> The failure of either party to exercise or enforce any right or provision of the EU Terms shall not constitute a waiver of such right or provision or any other provision of the EU Terms or otherwise affect the rights of such party.</p></li> <li><p><strong>Entire Agreement.</strong> The EU Terms and any documents incorporated by reference constitute the entire agreement between the parties respecting your use of the Services and supersede any prior written or oral agreements between the parties with respect to the Services.</p></li> <li><p><strong>Survival.</strong> All sections of the EU Terms that by their nature should survive termination will survive such termination.</p></li> </ol> </div></div></div></div></section></main><footer class="relative flex flex-col font-shopifysans bg-black text-white" data-component-name="footer" data-viewable-component="true"><section class="container flex flex-col gap-16 py-16 my-0 sm:justify-start sm:pb-16 md:flex-row md:flex-nowrap md:justify-between md:pb-20 md:py-20 md:gap-20 xl:w-full bg-black text-white" data-section-name="footer" data-section-index="1" data-component-name="footer" data-viewable-component="true"><div class="min-w-[100px]"><svg fill="none" role="img" viewBox="0 0 56 64" class="h-[44px]" height="64" data-component-name="shopify-logo"><title>Shopify logo</title><g clip-path="url(#clip0_198_267)"><path d="M37.7102 7.42882C37.7102 7.42882 37.0044 7.6296 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fill="white"></path><path d="M29.2498 20.2129L27.3148 27.4286C27.3148 27.4286 25.1548 26.4426 22.5898 26.6218C18.8098 26.8459 18.8098 29.2213 18.8098 29.8039C19.0348 33.0308 27.5398 33.7479 28.0348 41.3221C28.3948 47.2829 24.8848 51.3613 19.7548 51.6751C13.6348 51.9888 10.2598 48.4034 10.2598 48.4034L11.5648 42.8907C11.5648 42.8907 14.9848 45.4454 17.6848 45.2661C19.4398 45.1765 20.1148 43.6975 20.0248 42.7115C19.7548 38.4986 12.8248 38.7675 12.3748 31.8207C12.0148 25.9944 15.8398 20.1232 24.2998 19.5854C27.5848 19.3613 29.2498 20.2129 29.2498 20.2129Z" fill="black"></path></g><defs><clipPath id="clip0_198_267"><rect width="225" height="64" fill="white"></rect></clipPath></defs></svg></div><div class="md:block md:justify-end"><div class="flex flex-col flex-wrap gap-12 gap-x-4 md:gap-20 md:gap-x-16 sm:grid sm:max-h-fit sm:grid-cols-3 lg:grid-cols-4 max-h-[92rem] sm:max-h-[75rem]"><div class="w-[calc(50%_-_1rem)] sm:w-fit" data-component-name="shopify"><h2 class="text-base font-bold 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0-9.35 3.85A17.54 17.54 0 0 1 18.64 5.44zM5.44 26.36a29.2 29.2 0 0 0 9.56 3.9 33.75 33.75 0 0 0 3.86 9.36A17.54 17.54 0 0 1 5.44 26.36zm20.7 13.25a33.73 33.73 0 0 0 3.91-9.56 33.73 33.73 0 0 0 9.56-3.91 17.55 17.55 0 0 1-13.47 13.47z"></path></svg><span class="break-keep">USA</span><svg viewBox="0 0 10 5" aria-hidden="true" focusable="false" class="ml-2 h-3 w-3 fill-white"><path d="m0 0 5 5 5-5H0z"></path></svg></span></button><div aria-hidden="true" class="w-128 absolute bottom-[calc(100%+5em)] z-50 rounded-lg leading-8 bg-black text-white shadow-soft-dark-2xl inset-x-0" id="regionSelector" data-component-name="region-selector" style="display:none"><ul class="columns-2 px-5 py-8 md:px-14 md:py-10" data-component-name="region-nav" id="region-nav"><li class="flex bg-black text-white fill-white"><a class="flex hover:underline text-white" href="/legal/eu-terms" data-component-name="en-0" aria-current="true">USA<svg viewBox="0 0 10 8" fill="none" aria-hidden="true" focusable="false" 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data-component-name="regions"><div aria-hidden="true" class="fixed top-0 left-0 z-50 h-full w-full text-[1.1428571429em] will-change-auto transition-opacity motion-reduce:transition-none bg-black pointer-events-none opacity-0"></div><button class="bg-transparent mx-auto md:inline-block py-3 text-[#E0E0E0] hover:text-white" type="button" data-component-name="region-selector-open" tabindex="0" aria-label="Region Navigation. 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class=\"legal-intro\"\u003e\n\nLast updated on: February 14, 2022\n\nAs used in these Supplementary Terms of Service (“**P2B Terms**”), “**we**”, “**us**” and “**Shopify**” means Shopify International Limited, and “**you**”, “**your**” and “**Merchant**” means you (if your business is a sole proprietorship) or your business (if you are signing up on behalf of a corporation or other legal entity).\n\nThese P2B Terms supplement and amend the [Shopify Terms of Service]({{site, url(path: '/legal/terms')}}) (“**Shopify Terms of Service**”) solely for E.U. and U.K. based Merchants who use the P2B Services (as defined below). If you do not use the P2B Services, then these P2B Terms do not apply to you.\n\nThe “**P2B Services**” mean the core Shopify services that enable E.U. and U.K. based Merchants to host their online Store(s) in order to sell products and services to consumers located in the E.U. and the U.K. and which Shopify services are subject to the [“Regulation (EU) 2019/1150 of the European Parliament and of the Council of 20 June 2019 on promoting fairness and transparency for business users of online information services”](https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32019R1150\u0026from=EN) (“**P2B Regulation**”) and the “Retained Regulation (EU) 2019/1150 on promoting fairness and transparency for business users of online intermediation services and corporate website users of online search engines” (“UK P2B Regulation”), respectively. The P2B Services do not include the Out of Scope Services (as defined below).\n\nIf the P2B Terms apply to you, then the Shopify Terms of Service, including all of the documents incorporated by reference in the Shopify Terms of Service, govern your use of the P2B Services generally, except as supplemented and amended by these P2B Terms. You may also be subject to other written agreements respecting your use of the P2B Services (for example, if you use Shopify Plus such agreements are “**Additional Agreements**” for the purposes of these P2B Terms). In the event of a conflict between the Shopify Terms of Service or any Additional Agreements and these P2B Terms, the P2B Terms will govern, but only to the extent required to resolve such conflict or inconsistency.\n\nCapitalized terms used but not defined in these P2B Terms shall have the meaning given to them in the Shopify Terms of Service or the Additional Agreements, as applicable. The Shopify Terms of Service, these P2B Terms, and, if applicable any Additional Agreements, in each case to the extent (but only to the extent) they apply to your P2B Services, are collectively referred to as the “**EU Terms**”. By using the P2B Services, you agree that the EU Terms (and any terms and conditions incorporated into them, including the [Acceptable Use Policy]({{site, url(path: '/legal/aup')}}) (\"AUP\"), [Privacy Policy]({{site, url(path: '/legal/privacy')}}), [API License and Terms of Use]({{site, url(path: '/legal/api-terms')}}) and [Data Processing Addendum]({{site, url(path: '/legal/dpa')}})) constitute a binding agreement between you and Shopify.\n\nAdditionally, if you use additional Shopify services, products, applications and tools, such as Shopify Payments, Shopify Capital, and Shopify Shipping (“**Out of Scope Services**”), the separate terms, conditions and policies applicable to those Out of Scope Services are **not** subject to the P2B Terms and are not EU Terms unless specifically stated in these P2B Terms.\n\nThe P2B Services and all Out of Scope Services are collectively referred to in these P2B Terms as the “**Services**”.\n\n\u003c/div\u003e\n\n## 1. Changes to the EU Terms\n\nIf we change the EU Terms applicable to your P2B Services, we will provide you with notice as follows, unless the P2B Regulation permits us to provide no notice or a shorter period of notice: (a) if we change the pricing for any of the P2B Services, we will provide you with at least 30 days advance written notice; (b) if the changes to the EU Terms would require you to make technical or commercial adaptations to the goods or services you offer to buyers through the applicable P2B Services, we will give you a minimum of 15 days advance written notice (or such longer notice period that is reasonable and proportionate in the circumstances); and (c) if we otherwise substantively modify the EU Terms we will provide you with at least 15 days advance written notice.\n\nSubject to the exception below, if you do not agree with any of these changes, before the notice period expires you have the right to cancel your Account and terminate the EU Terms in accordance with the applicable termination provisions of the EU Terms (without prejudice to any accrued rights or obligations) and you agree that this is your sole remedy in respect of such changes. If we provide you with notice of a change to the EU Terms under Section 1(c) above, and you make new or further Products (as defined in Section 2 below) available to your customers through the P2B Services (after you have been provided with written notice) you will have waived your right to terminate your P2B Services for that change in accordance with the P2B Regulation.\n\n## 2. When Can Shopify Restrict, Suspend or Terminate Your Account?\n\nUnder the EU Terms, Shopify may restrict, suspend or terminate your Account, your access to the Services, or certain products and services (“Products”) you make available through your Store. Restriction can include removal of Products from the Shop App search results. Such restriction, suspension or termination may happen for the following reasons:\n\n1. If you breach or violate any of the EU Terms (as determined in the sole discretion of Shopify) as described in Section 14.3 of the Shopify Terms of Service, including (without limitation): (i) the AUP; or (ii) any terms and conditions applicable to your use of the Out of Scope Services;\n\n1. If your Fees remain outstanding for longer than 60 days (as described in Section 5.4 of the Shopify Terms of Service);\n\n1. If there is a dispute about the rightful ownership of your Account and Shopify, acting reasonably, is not able to determine the rightful Store Owner (as described in Section 3.6 of the Shopify Terms of Service);\n\n1. If you engage in verbal or written abuse of any kind (including abuse or retribution) with a Shopify or Merchant customer, or Shopify or Merchant employee, member or officer (as described in Section 3.3 of the Shopify Terms of Service); or\n\n1. If we suspect that you (by conviction, settlement, insurance or escrow investigation or otherwise) have engaged in fraudulent activity in connection with your use of the P2B Services (as described in Section 14.3 of the Shopify Terms of Service).\n\nIf you disagree with our actions regarding the restriction, suspension or termination of your Account (in its entirety) or your ability to make certain Products available through the P2B Services, you may use our complaints handling system (described in Section 8 below) in order to clarify the facts and circumstances surrounding our decision.\n\n## 3. Merchant Termination Rights\n\nYou can cancel your Account and (without prejudice to any accrued rights or obligations) terminate the EU Terms (or any Additional Agreements) as described in the Shopify Terms of Service, or any Additional Agreements (to the extent that they are applicable).\n\n## 4. Access to and Use of Store Data\n\n### (1) Your access\n\nYou can view and export the following information from within your Store by logging in to your Account:\n\n- information that you provide when setting up and managing your Store, such as your contact information, your staff contact information, your store policies, your product information, your customer information, apps installed on your Store, and any customizations on your Store’s theme; and\n- business information that is generated from the use of your Store by you and/or your customers, such as details of Store transactions, payouts, invoices for subscription payments for our Services or Third Party Services, and analytics reports about your Store.\n\nYou can contact us to access the following other information that is not accessible by logging in to your Account (i.e., the following information is “contractually accessible”):\n\n- information that you provide when setting up your Shopify Account, such as your payment and banking information, and information collected pursuant to Know-Your-Customer checks or to comply with other legal obligations such as your ID; and\n- other information generated through your use of the P2B Services, such as your tax documentation about your Store, a record of your interaction with our customer support team, and usage data that we retain about your access to your Store, such as IP logs.\n\nExcept as stated above, you do not have the technical ability or any right to access personal information or Confidential Information relating to third parties. For example, you do not have the right to access information relating to other Merchants, or to customers interacting with other Merchants' Stores or Shopify Services independent from your Store. You also cannot, and do not have the right to, access any information on Shopify’s decisions about or investigations into your eligibility for any of the P2B Services.\n\nUpon request, and within 60 days after your termination of the P2B Services, Shopify will provide personal information that relates to you, pursuant to our [Privacy Policy]({{site, url(path: '/legal/privacy')}}). Within 90 days of termination all personal information within your Store is deleted except as legally required. Non-personal and aggregated information is retained.\n\n### (2) Shopify’s access\n\nShopify has the technical ability and right to access all data provided by you and/or by your customers and/or generated through Shopify's provision to you of the P2B Services. Shopify’s collection, use and disclosure of personal information about you and your customers is governed by our [Privacy Policy]({{site, url(path: '/legal/privacy')}}) and our [Data Processing Addendum]({{site, url(path: '/legal/dpa')}}).\n\n### (3) Third Party Service’s access\n\nIf you install or enable Third Party Services for use with the P2B Services, you permit us to allow the applicable Third Party Provider to access your data and other Materials and to take other actions as required for the interoperation of the Third Party Service with the P2B Services (as more fully described in Section 9.7 of the Shopify Terms of Service). Any exchange of data or other Materials or other interaction between you and the Third Party Provider is solely between you and such Third Party Provider.\n\nThird Party providers, used by Shopify to provide the P2B Services, may have the technical ability to access the data referred to in (2) above, but this is necessary for the proper functioning of the P2B Services and Shopify imposes contractual restrictions on such providers' access to and use of that data (and, to the extent such data is personal information, please see further our [Privacy Policy]({{site, url(path: '/legal/privacy')}}) and our [Data Processing Addendum]({{site, url(path: '/legal/dpa')}})).\n\nFor a list of cookies used by us and third parties on our sites, and cookies that we place when we power a Merchant’s store, and an explanation of how you can opt out of certain types of cookies, please see our [Cookie Policy]({{site, url(path: '/legal/cookies')}}).\n\n## 5. Intellectual Property Rights\n\nSection 8 of the Shopify Terms of Service outlines your rights regarding your ownership and control of your intellectual property (such as logos, trademarks or brand names) in relation to your use of the P2B Services, together with any rights you may give to Shopify in connection with such use.\n\n## 6. Additional Distribution Channels\n\nIn addition to the online Store functionality made available to you as part of the P2B Services, your Products will be marketed to consumers who download and access the mobile application known as the “Shop App”. Users of the Shop App may search for specific Merchants by name. On any termination of your Account, your Products will no longer be displayed in the Shop App.\n\n## 7. Store and Product Ranking\n\nCurrently the P2B Services rank Stores and the Products you sell through your Store on a limited basis as follows:\n\nThe Shopify mobile application known as the “Shop App” is available for download by Merchants' customers (“**Buyers**”), and contains functionality which may list, feature, promote or otherwise organize the display of Merchant Stores and/or Products to Buyers in a variety of different ways.\n\nThe main parameters for Store/Product ranking and display within the Shop App are set out below:\n\n1. The Shop App allows Buyers to: (a) search for Stores within the Shop App by name (e.g. “ABC Stationery”); (b) search for Stores in close proximity to the Buyer’s location; (c) search for Stores based on certain business characteristics; and (d) \"follow\" individual Stores. Users cannot search for individual Products.\n\n A Buyer is considered to be “following” a Store if they: (i) purchase anything from a Shop-App enabled Store and do not choose to unfollow that Store; or (ii) find a Store through the Shop App and elect to follow them.\n\n1. When a Buyer opens the Shop App and selects the “Shops” section, Stores and Products are displayed as follows: (a) at the top of the page the different Stores a Buyer is following are listed in the order of the Stores most recently followed by the Buyer; and (b) below the general listing of Stores, specific Products are featured based on all the different Stores the Buyer is following – the Products are selected at random from each Store based on the following four categories and presented in a random order:\n\n (i) ‘new’ Products (meaning those Products that were published online in the previous 30 day period); (ii) ‘on sale’ Products from Merchant Stores that a Buyer follows; (iii) recommended Products that are relevant to the Buyer (based on Shopify’s proprietary algorithms and using the Buyer’s purchase history as inputs – for more information on recommended Products please see https://help.shopify.com/en/manual/online-store/legacy/using-themes/change-the-layout/theme-settings/product-recommendations); and (iv) trending Products (meaning Products that have seen an increase in sales in the last 30 days).\n\n If a Buyer is not following any Stores, then no Products will be displayed.\n\n1. Within your Store’s unique profile in the Shop App, your Products are displayed according to the parameters described above, and according to your Buyer purchase-history data.\n\n## 8. Ancillary Good and Services\n\nMerchants are permitted to offer goods and services which are ancillary to their primary Products (e.g. repair services), provided that such ancillary goods or services comply with the EU Terms.\n\n## 9. Internal Complaint-Handling System\n\nShopify has an internal complaint-handling system that is available to you free of charge. If you wish to make a complaint related to any of the following, where they affect you in particular: (1) concerns about Shopify’s compliance with its obligations under the P2B Regulation; (2) technological issues directly related to Shopify’s provision of the P2B Services to you; or (3) measures taken by Shopify in respect of its provision of the P2B Services which affect you; please complete the form available [here]({{site, url(path: '/legal/p2b')}}).\n\nYour complaint will be reviewed and forwarded to the appropriate internal resources to consider the concern you have raised.\n\n## 10. Mediators\n\nIn addition to the complaint-handling system described in these P2B Terms, mediation may be an option to resolve any disputes that could arise between us with respect to the P2B Services, including complaints that could not be resolved by means of our internal complaint-handling system.\n\nIn the event of a dispute, either of us can request the other party to engage in mediation. 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