General information | Information for providers | Office of the Children's Guardian

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class="main-menu__item"> <a class="main-menu__link " href="/specialised-substitute-residential-care">Find a provider near you</a> </li> <li class="main-menu__item"> <a class="main-menu__link " href="/organisations/specialised-substitute-residential-care/about-ssrc">About specialised substitute residential care</a> </li> <li class="main-menu__item"> <a class="main-menu__link " href="/organisations/specialised-substitute-residential-care/become-specialised-substitute-residential">Become a specialised substitute residential care provider</a> </li> <li class="main-menu__item"> <a class="main-menu__link is-active" href="/organisations/specialised-substitute-residential-care/information-ssrc-providers">Information for providers</a> </li> <li class="main-menu__item"> <a class="main-menu__link " href="/organisations/specialised-substitute-residential-care/ssrc-register">SSRC register</a> </li> </ul> </li> <li class="main-menu__item main-menu__item--with-sub "> <a class="main-menu__link 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a child safe organisation</a> </li> <li class="main-menu__item"> <a class="main-menu__link " href="/parents-and-carers/how-parents-can-raise-concern">How parents can raise a concern</a> </li> <li class="main-menu__item"> <a class="main-menu__link " href="/parents/childrens-modelling-and-acting">Children’s modelling and acting</a> </li> <li class="main-menu__item"> <a class="main-menu__link " href="https://wwccheck.ocg.nsw.gov.au/VerifyIndividual">Verify a WWCC</a> </li> <li class="main-menu__item main-menu__item--with-sub "> <a class="main-menu__link main-menu__link--with-sub " href="/parents-and-carers/foster-carers">Foster carers</a> <span class="expand-sub"></span> <ul class="menu_item_list menu_third_level"> <li class="main-menu__item"> <a class="main-menu__link " href="/statutory-out-home-care-and-adoption/carers-register/information-carers-about-carers-register">Information for carers about the Carers Register</a> </li> </ul> </li> <li class="main-menu__item main-menu__item--with-sub "> <a class="main-menu__link main-menu__link--with-sub " href="https://ocg.nsw.gov.au/parents-and-carers/about-overnight-respite-care">About overnight respite care</a> <span class="expand-sub"></span> <ul class="menu_item_list menu_third_level"> <li class="main-menu__item"> <a class="main-menu__link " href="/specialised-substitute-residential-care">Find a service provider near you</a> </li> </ul> </li> <li class="main-menu__item"> <a class="main-menu__link " href="/parents-and-carers/children-statutory-out-home-care">Children in statutory out-of-home care</a> </li> </ul> </div> </div> </li> <li class="main-menu__item main-menu__item--with-sub has-content"> <div class="main-menu__link main-menu__link--with-sub two-columns main-menu-first-level" > Training & resources </div> <span class="expand-sub"></span> <div class="menu_second_level__wrapper container sustained"> <div class="container"> <div class="mega-menu-title"> <a href="/training-and-resources">Training & resources</a> <div class="main-menu__item-content">     <div class="clearfix text-formatted field field--name-field-introduction field--type-text-long field--label-hidden field__item"><p>Free tools you and your organisation can use to improve your child-safe approach.</p></div>  </div> </div> <ul class="menu_item_list menu_second_level"> <li class="main-menu__item main-menu__item--with-sub "> <a class="main-menu__link main-menu__link--with-sub " href="/events">Training</a> <span class="expand-sub"></span> <ul class="menu_item_list menu_third_level"> <li class="main-menu__item"> <a class="main-menu__link " href="/training-and-resources/past-event-recordings">Past event recordings</a> </li> <li class="main-menu__item"> <a class="main-menu__link " href="https://forms.office.com/Pages/ResponsePage.aspx?id=aHr5Hqvo7UShbbV5_i182NtGct4kGndDrVchRizeFgpUOEhZUEpCTTZUNkpSRkFYUzdQMjNPSEFIWC4u">Request training</a> </li> </ul> </li> <li class="main-menu__item"> <a class="main-menu__link " 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class="hidden"></div>  </div>  <main role="main" class="main-content__wrapper has-sidebar sidebar-second padding-horizontal"> <div class="container"> <span id="main-content" tabindex="-1"></span> <div class="layout-content">     <div class="region region-content">     <div class="page-title__wrapper padding-horizontal"> <div class="page-title__container padding-vertical container"> <h1>     <span class="field field--name-title field--type-string field--label-hidden">Information for providers</span>  </h1> Last update: 09 October 2024 </div> </div>      <div id="block-ocg-content" class="block block-system block-system-main-block">     <article data-history-node-id="217" about="/organisations/specialised-substitute-residential-care/information-ssrc-providers" class="node node--type-flexible-content node--promoted node--view-mode-full"> <div class="node__content">               <div class="field field--name-field-introduction field--type-entity-reference-revisions field--label-hidden field__item">     <article aria-label="Introduction" class="paragraph-wrapper paragraph-introduction__wrapper margin-vertical padding-horizontal"> <div class="paragraph-content paragraph-introduction__content container intro-text">     <div class="clearfix text-formatted field field--name-field-introduction field--type-text-long field--label-hidden field__item"><p>Policy and procedural information for organisations providing specialised substitute residential care to children and young people.</p> </div>  </div> </article>  </div>      <div aria-label="Sections on this page" class="paragraph-wrapper field-on-this-page__wrapper margin-vertical padding-horizontal"> <div class="field-content field-on-this-page__content container"> <div class="h4">On this page</div> <ul class="field-on-this-page__list"></ul> </div> </div>      <div class="field field--name-field-content field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item">     <article aria-label="link-list" class="paragraph-wrapper paragraph-link-list__wrapper margin-vertical padding-horizontal"> <div class="paragraph-content paragraph-link-list__content container"> <div class="paragraph-link-list__content-wrapper"> <h2 class="paragraph-link-list__title">     <div class="field field--name-field-title field--type-string field--label-hidden field__item">Policy and procedural information</div>  </h2> <div class="paragraph-link-list__intro">     <div class="clearfix text-formatted field field--name-field-introduction field--type-text-long field--label-hidden field__item"><p>See our <a href="/our-resources">resources page</a> for implementation guidance for specialised substitute residential care agencies. </p> <p><a href="https://forms.office.com/r/wL1Q8zWmfu">Join our newsletter</a> for updates on specialised substitute residential care. </p> </div>  </div> <div class="paragraph-link-list__links"> <a class="paragraph-link-list__link" href="https://ocg.nsw.gov.au/specialised-substitute-residential-care/information-ssrc-providers/code-practice" target="">Code of practice</a> <a class="paragraph-link-list__link" href="/specialised-substitute-residential-care/information-ssrc-providers/supervision-care" target="">Supervision of care</a> <a class="paragraph-link-list__link" href="/specialised-substitute-residential-care/information-ssrc-providers/case-planning" target="">Case planning</a> <a class="paragraph-link-list__link" href="/specialised-substitute-residential-care/information-ssrc-providers/information-exchange" target="">Information exchange</a> <a class="paragraph-link-list__link" href="/specialised-substitute-residential-care/information-ssrc-providers/compliance-and-monitoring" target="">Compliance and monitoring</a> </div> </div> </div> </article>  </div> <div class="field__item">     <article aria-label="body-copy" role="article" class="paragraph-wrapper paragraph-body-copy__wrapper margin-vertical padding-horizontal"> <div class="paragraph-content paragraph-body-copy__content container body-copy">     <div class="clearfix text-formatted field field--name-field-introduction field--type-text-long field--label-hidden field__item"><p style="margin-top:0cm;">The Office of the Children’s Guardian monitors organisations that provide or supervise specialised substitute residential care under the <a href="https://legislation.nsw.gov.au/view/html/inforce/current/act-2019-025">Children’s Guardian Act 2019</a> and <a href="https://legislation.nsw.gov.au/view/html/inforce/current/sl-2022-0122">Children’s Guardian Regulation 2022.</a></p> <p style="margin-top:0cm;">Organisations that provide specialised substitute residential care must:</p> <ul> <li> <p style="margin-top:0cm;">complete the self-assessment</p> </li> <li> <p style="margin-top:0cm;">ensure they comply with the Code of Practice</p> </li> <li> <p style="margin-top:0cm;">apply for access to the SSRC register.</p> </li> </ul> <p style="margin-top:0cm;">The self-assessment can be <a href="https://cssa.ocg.nsw.gov.au/">completed online.</a> </p> <p style="margin-top:0cm;">While employees or external consultants may provide assistance in completing the Child Safe Self-Assessment, it is a requirement of the SSRC Code of Practice that the principal officer, or head of the organsation, completes the Child Safe Self-Assessment. </p> <p style="margin-top:0cm;">Please contact us to apply for access to the SSRC register <a href="mailto:ssrc@ocg.nsw.gov.au">ssrc@ocg.nsw.gov.au</a></p> <p style="margin-top:0cm;">The self-assessment must be completed within 14 days of the entity first providing specialised substitute residential care for a child.</p> <p style="margin:0cm;"><o:p></o:p></p> </div>  </div> </article>  </div> <div class="field__item">     <article aria-label="link-list" class="paragraph-wrapper paragraph-download__wrapper margin-vertical padding-horizontal"> <div class="paragraph-content paragraph-download__content container"> <div class="paragraph-download__intro"> <h2>Documents to help organisations meet their legal requirements</h2> </div> <div class="paragraph-download__links"> <a class="paragraph-download__link" href="/sites/default/files/2022-09/G_SSRC_RegisterManual2022.pdf" download="G_SSRC_RegisterManual2022.pdf">SSRC Register user manual</a> <a class="paragraph-download__link" href="/sites/default/files/2022-09/G_SSRC_QuickGuideUpdatingRegister.pdf" download="G_SSRC_QuickGuideUpdatingRegister.pdf">Quick guide to updating the SSRC Register</a> </div> </div> </article>  </div> </div>      <div class="field field--name-field-related-content field--type-entity-reference-revisions field--label-hidden field__item">      </div>     <div class="rate-widget thumbsupdown">    <form class="node-flexible-content-217-updown-thumbs-up-down-rating-0 vote-form" id="rate-widget-base-form" data-drupal-selector="node-flexible-content-217-updown-thumbs-up-down-rating-0" 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form-item__textfield" data-drupal-selector="edit-submit" data-disable-refocus="true" type="submit" id="edit-submit--2" name="op" value="Save" />  </td> <td class="rating-table-td"> Your rating will help us improve the website</td> </tr> </table>  </form>  </div>  </div> </article>  </div>      <div class="views-element-container block block-views block-views-blockrelated-content-view-block-1" id="block-views-block-related-content-view-block-1">    <div>    <div class="view view-related-content-view view-id-related_content_view view-display-id-block_1 js-view-dom-id-2a74063107206dd328be17e8c96008e3f48cc105c827ff11f55f40778409bd18"> <div class="view-content">      </div> </div>  </div>  </div>      <div id="block-ocgpopupblock" class="block block-ocg-custom block-ocg-popup-block">    <div class="ocg-popup-block"> <div class="ocg-popup-header"> <img src="/themes/custom/ocg/images/OCG-popup-logo.png" alt="ocg-logo"> </div> <div class="ocg-popup-content"> <div class="intro intro-text">You can now renew your WWCC by using digital proof of identity – no need to visit a Service NSW Centre.</div> <div class="h2">How to renew using digital proof of identity (POI)</div> <div class="body body-copy"> <p>You will need:</p> <ul> <li>A MyServiceNSW account with the WWCC service added</li> <li>3 current identity documents including a NSW driver licence or photo card</li> <li>a device with a working front camera for face verification.</li> </ul> <p><br /> If you're renewing a paid WWCC, you will also need a credit card, debit card, PayPal or PayID account.</p> <p>If you have an expired WWCC clearance or have changed your name on your identity documents since the last time you renewed your WWCC, you can't renew using digital proof of identity.</p> </div> <div class="cta-buttons"> <div class="cta-buttons__primary"> <a class="button not-open-popup" href="https://www.service.nsw.gov.au/transaction/renew-working-children-check-wwcc">Renew with a digital POI</a> </div> <div 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