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Consumer Protection - National Association of Attorneys General
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fl-node-5f066f73938c3 banner-accent" data-node="5f066f73938c3"> <div class="fl-module-content fl-node-content"> <div class="fl-separator"></div> </div> </div> <div class="fl-module fl-module-heading fl-node-5c3906263ef52 fl-animation fl-fade-up invert dynamic-header" data-node="5c3906263ef52" data-animation-delay="0" data-animation-duration="1"> <div class="fl-module-content fl-node-content"> <h1 class="fl-heading"> <span class="fl-heading-text">Consumer Protection</span> </h1> </div> </div> </div> </div> <div class="fl-col fl-node-5f066fad21ac9 fl-col-bg-color fl-col-small fl-col-small-full-width banner-right-col" data-node="5f066fad21ac9"> <div class="fl-col-content fl-node-content"></div> </div> </div> <div class="fl-col-group fl-node-5f501db5333c9" data-node="5f501db5333c9"> <div class="fl-col fl-node-5f501db5334b6 fl-col-bg-color" data-node="5f501db5334b6"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-widget fl-node-5c4114de56aa2 custom-breadcrumbs invert" data-node="5c4114de56aa2"> <div class="fl-module-content fl-node-content"> <div class="fl-widget"> <div class="widget widget_breadcrumb_navxt"><div class="breadcrumbs" vocab="https://schema.org/" typeof="BreadcrumbList"><!-- Breadcrumb NavXT 7.3.1 --> <span property="itemListElement" typeof="ListItem"><a property="item" typeof="WebPage" title="Go to National Association of Attorneys General." href="https://www.naag.org" class="home"><span property="name">Home</span></a><meta property="position" content="1"></span> / <span property="itemListElement" typeof="ListItem"><a property="item" typeof="WebPage" title="Go to Issues." href="https://www.naag.org/issues/" class="post post-page"><span property="name">Issues</span></a><meta property="position" content="2"></span> / <span class="post post-page current-item">Consumer Protection</span></div></div></div> </div> </div> </div> </div> </div> <div class="fl-col-group fl-node-5f07946f0ada2" data-node="5f07946f0ada2"> </div> </div> </div> </div> </div><div class="uabb-js-breakpoint" style="display: none;"></div> <div id="fl-main-content" class="fl-page-content" itemprop="mainContentOfPage" role="main"> <div class="fl-content-full container"> <div class="row"> <div class="fl-content col-md-12"> <article class="fl-post post-559 page type-page status-publish has-post-thumbnail hentry page-type-issue" id="fl-post-559" itemscope="itemscope" itemtype="https://schema.org/CreativeWork"> <div class="fl-post-content clearfix" itemprop="text"> <div class="fl-builder-content fl-builder-content-559 fl-builder-content-primary fl-builder-global-templates-locked" data-post-id="559"><div class="fl-row fl-row-full-width fl-row-bg-none fl-node-5f776e91a8f89 fl-row-default-height fl-row-align-center" data-node="5f776e91a8f89"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-5f776e91a93cf" data-node="5f776e91a93cf"> <div class="fl-col fl-node-5f776e91a94b5 fl-col-bg-color" data-node="5f776e91a94b5"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-rich-text fl-node-5f776e91aa703 max-800 centered" data-node="5f776e91aa703"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p><span data-contrast="auto">Attorneys general are a leading consumer protection force in the country, generally receiving their authority from </span>state consumer protection laws <span data-contrast="auto">giving the attorney general primary enforcement responsibility within their state or territor</span><span data-contrast="auto">y</span><span data-contrast="auto">. </span><span data-contrast="auto">Some federal statutes</span><span data-contrast="auto"> also give attorneys general jurisdiction to enforce federal </span><span data-contrast="auto">consumer protection </span><span data-contrast="auto">law</span><span data-contrast="auto">s.</span> <span data-contrast="auto">Additional </span><span data-contrast="auto">consumer protection </span><span data-contrast="auto">authority is based on the common law.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">Attorneys general </span><span data-contrast="auto">serve the public in a variety of ways</span><span data-contrast="auto"> in the sphere of consumer protection. These </span><span data-contrast="auto">include</span><span data-contrast="auto">:</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><b><span data-contrast="auto">Education:</span></b><span data-contrast="auto"> </span><span data-contrast="auto">Making consumers aware of their consumer rights and potential scams</span><span data-contrast="auto">/frauds</span><span data-contrast="auto"> t</span><span data-contrast="auto">hrough</span><span data-contrast="auto"> </span><span data-contrast="auto">speaking engagements, websites, press releases, public service announcements, mobile offices, social media</span><span data-contrast="auto">, and other communications.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><b><span data-contrast="auto">Mediation:</span></b><span data-contrast="auto"> </span><span data-contrast="auto">Serving as </span><span data-contrast="auto">an </span><span data-contrast="auto">independent mediator regarding disputes that consumers have with businesses. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Consumers </span><span data-contrast="auto">can </span><span data-contrast="auto">file complaints with attorneys general, some of which offer a </span><span data-contrast="auto">mediation</span><span data-contrast="auto"> service </span><span data-contrast="auto">generally rel</span><span data-contrast="auto">ying</span><span data-contrast="auto"> on the voluntary cooperation of both the consumer and the business. The mediator, who is independent and neutral, acts as a "go between" for the consumer and the business.</span><span data-contrast="auto"> </span><span data-contrast="auto">Consumer complaints</span><span data-contrast="auto"> </span><span data-contrast="auto">can often be resolved </span><span data-contrast="auto">as a result of</span><span data-contrast="auto"> the mediation process</span><span data-contrast="auto">.</span><span data-contrast="auto"> </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> </ul> </li> <li data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><b><span data-contrast="auto">Enforcement:</span></b><span data-contrast="auto"> </span><span data-contrast="auto">Investigation, settlement, and litigation of consumer protection </span><span data-contrast="auto">matters</span><span data-contrast="auto">.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> </ul> <p><a href="https://www.naag.org/issues/consumer-protection/consumer-protection-101/">Learn more about the role of attorneys general in consumer protection</a> or <a href="https://www.naag.org/issues/consumer-protection/interjurisdictional-collaboration/">how attorneys general work together on consumer protection matters</a>.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-row fl-row-full-width fl-row-bg-none fl-node-5f999626a5f21 fl-row-default-height fl-row-align-center bg2" data-node="5f999626a5f21"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-5f999626aff61" data-node="5f999626aff61"> <div class="fl-col fl-node-5f999626b0043 fl-col-bg-color fl-col-small fl-col-small-full-width" data-node="5f999626b0043"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-rich-text fl-node-5f9995ff09f28" data-node="5f9995ff09f28"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <h2>Areas of Interest</h2> <p>Attorneys general have broad jurisdiction when it comes to consumer protection. Below are some of the numerous topics addressed by attorneys general.</p> </div> </div> </div> </div> </div> <div class="fl-col fl-node-5f999626b0047 fl-col-bg-color" data-node="5f999626b0047"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-rich-text fl-node-5f99962d146b7" data-node="5f99962d146b7"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <ul> <li>Annuities</li> <li>Automobiles</li> <li>Debt Relief</li> <li>Dietary Supplements and Pharmaceuticals</li> <li><a href="https://www.naag.org/issues/consumer-protection/consumer-protection-101/robocalls/">Do-Not-Call/Robocalls</a></li> <li>For-Profit Colleges</li> <li>Government Imposters</li> <li>Health Fraud</li> <li>Mortgage Servicing</li> <li>Natural Disasters</li> <li>Predatory Leasing</li> <li><a href="https://www.naag.org/issues/consumer-protection/consumer-protection-101/privacy/">Privacy and Identity Theft</a></li> <li>Scams</li> <li>Seniors</li> <li>Servicemembers and Veterans</li> <li>Student Learn Servicing</li> <li>Telecommunication</li> </ul> <p>Learn more about these topics by visiting <a href="http://www.consumerresources.org" target="_blank" rel="noopener">ConsumerResources.org</a>.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-row fl-row-full-width fl-row-bg-none fl-node-5f89c3816b537 fl-row-default-height fl-row-align-center" data-node="5f89c3816b537"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-5f89c3816ddb0" data-node="5f89c3816ddb0"> <div class="fl-col fl-node-5f89c3816decb fl-col-bg-color" data-node="5f89c3816decb"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-heading fl-node-5f91952ecce6b" data-node="5f91952ecce6b"> <div class="fl-module-content fl-node-content"> <h2 class="fl-heading"> <span class="fl-heading-text">Courses and Trainings</span> </h2> </div> </div> <div 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srcset="https://www.naag.org/wp-content/uploads/image-gallery/legal/legal-patrick-fore-h5lf0ngyetk-unsplash-1200px-1024x683.jpg 1024w, https://www.naag.org/wp-content/uploads/image-gallery/legal/legal-patrick-fore-h5lf0ngyetk-unsplash-1200px-300x200.jpg 300w, https://www.naag.org/wp-content/uploads/image-gallery/legal/legal-patrick-fore-h5lf0ngyetk-unsplash-1200px-768x512.jpg 768w, https://www.naag.org/wp-content/uploads/image-gallery/legal/legal-patrick-fore-h5lf0ngyetk-unsplash-1200px.jpg 1200w" sizes="(max-width: 1024px) 100vw, 1024px" /></a> </div> <div class="feed-term-bubbles"> <ul class='fl-category'><li><span class="charities">Charities</span></li><li><span class="consumer-protection">Consumer Protection</span></li></ul> </div> <div class="fl-post-feed-content"> <h2 class="fl-post-title"><a href='https://www.naag.org/course/charity-regulation-and-oversight-of-501c4-social-welfare-organizations/' title='Charity Regulation and Oversight of 501(c)(4) Social Welfare Organizations'>Charity Regulation and Oversight of 501(c)(4) Social Welfare Organizations</a></h2> <div class="post-feed-meta">On-Demand</div> <div class="fl-post-more-link"> <a href='https://www.naag.org/course/charity-regulation-and-oversight-of-501c4-social-welfare-organizations/' title='Learn More →'>Learn More →</a> </div> </div> </div> </div> </div> <div class="fl-clear"></div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-row fl-row-full-width fl-row-bg-none fl-node-5f89c398a8722 fl-row-default-height fl-row-align-center" data-node="5f89c398a8722"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-5f89c398ab4f7" data-node="5f89c398ab4f7"> <div class="fl-col fl-node-5f89c398ab601 fl-col-bg-color" data-node="5f89c398ab601"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-heading fl-node-5f982fe02137d" data-node="5f982fe02137d"> <div class="fl-module-content fl-node-content"> <h2 class="fl-heading"> <span class="fl-heading-text">Policy Letters</span> </h2> </div> </div> <div class="fl-module fl-module-post-grid fl-node-5f89c398a83ef grid-signons grid-bubbles grid-no-images grid-posts" data-node="5f89c398a83ef"> <div class="fl-module-content fl-node-content"> <div class="fl-post-grid" itemscope="itemscope" itemtype="https://schema.org/Collection"> <div class="fl-post-column"> <div class="fl-post-grid-post fl-post-align-default post-26235 policy-letter type-policy-letter status-publish hentry category-consumer-protection participating-state-ak participating-state-al participating-state-ar participating-state-az participating-state-ca participating-state-co participating-state-ct participating-state-dc participating-state-de participating-state-fl participating-state-ga participating-state-gu participating-state-hi participating-state-ia participating-state-id participating-state-il participating-state-in participating-state-ks participating-state-ky participating-state-la participating-state-ma participating-state-md participating-state-me participating-state-mi participating-state-mn participating-state-mo participating-state-ms participating-state-nc participating-state-nd participating-state-ne participating-state-nh participating-state-nj participating-state-nm participating-state-nv participating-state-ny participating-state-oh participating-state-ok participating-state-or participating-state-pa participating-state-ri participating-state-sc participating-state-sd participating-state-tn participating-state-tx participating-state-ut participating-state-va participating-state-vt participating-state-wa participating-state-wi participating-state-wv participating-state-wy date-year-1920" itemscope="itemscope" itemtype="https://schema.org/CreativeWork"> <meta itemscope itemprop="mainEntityOfPage" itemtype="https://schema.org/WebPage" itemid="https://www.naag.org/policy-letter/naag-calls-on-the-fcc-to-increase-anti-robocall-protections/" content="NAAG Calls on the FCC to Require Voice Service Providers to Increase Anti-Robocall Protections" /><meta itemprop="datePublished" content="2022-09-19" /><meta itemprop="dateModified" content="2022-09-19" /><div itemprop="publisher" itemscope itemtype="https://schema.org/Organization"><meta itemprop="name" content="National Association of Attorneys General"><div itemprop="logo" itemscope itemtype="https://schema.org/ImageObject"><meta itemprop="url" content="https://www.naag.org/wp-content/uploads/2020/07/naag-logo.png"></div></div><div itemscope itemprop="author" itemtype="https://schema.org/Person"><meta itemprop="url" content="https://www.naag.org/author/zhasannaag-org/" /><meta itemprop="name" content="Zayn Hasan" /></div><div itemprop="interactionStatistic" itemscope itemtype="https://schema.org/InteractionCounter"><meta itemprop="interactionType" content="https://schema.org/CommentAction" /><meta itemprop="userInteractionCount" content="0" /></div> <div class="feed-term-bubbles"> <ul class='fl-category'><li><span class="consumer-protection">Consumer Protection</span></li></ul> </div> <div class="fl-post-feed-content"> <h2 class="fl-post-title"><a href='https://www.naag.org/policy-letter/naag-calls-on-the-fcc-to-increase-anti-robocall-protections/' title='NAAG Calls on the FCC to Require Voice Service Providers to Increase Anti-Robocall Protections'>NAAG Calls on the FCC to Require Voice Service Providers to Increase Anti-Robocall Protections</a></h2> <div class="fl-post-meta">September 19, 2022</div> <div class="fl-post-excerpt"> <p>The National Association of Attorneys General (NAAG) called on the Federal Communication Commission (FCC) to require the telephone providers that…</p> </div> <div class="fl-post-more-link"> <a href='https://www.naag.org/policy-letter/naag-calls-on-the-fcc-to-increase-anti-robocall-protections/' title='Learn More →'>Learn More →</a> </div> </div> </div> </div> <div class="fl-post-column"> <div class="fl-post-grid-post fl-post-align-default post-25993 policy-letter type-policy-letter status-publish hentry category-consumer-protection participating-state-ak participating-state-az participating-state-ca participating-state-co participating-state-ct participating-state-dc participating-state-de participating-state-gu participating-state-hi participating-state-ia participating-state-id participating-state-il participating-state-in participating-state-ks participating-state-ky participating-state-ma participating-state-md participating-state-me participating-state-mi participating-state-mn participating-state-nc participating-state-nd participating-state-ne participating-state-nh participating-state-nj participating-state-nm participating-state-nv participating-state-ny participating-state-oh participating-state-or participating-state-pa participating-state-ri participating-state-sd participating-state-va participating-state-vt participating-state-wa participating-state-wi date-year-1920" itemscope="itemscope" itemtype="https://schema.org/CreativeWork"> <meta itemscope itemprop="mainEntityOfPage" itemtype="https://schema.org/WebPage" itemid="https://www.naag.org/policy-letter/attorneys-general-urge-congress-to-hold-airline-industry-accountable-and-increase-consumer-protection/" content="Attorneys General Urge Congress to Hold Airline Industry Accountable" /><meta itemprop="datePublished" content="2022-08-31" /><meta itemprop="dateModified" content="2022-09-27" /><div itemprop="publisher" itemscope itemtype="https://schema.org/Organization"><meta itemprop="name" content="National Association of Attorneys General"><div itemprop="logo" itemscope itemtype="https://schema.org/ImageObject"><meta itemprop="url" content="https://www.naag.org/wp-content/uploads/2020/07/naag-logo.png"></div></div><div itemscope itemprop="author" itemtype="https://schema.org/Person"><meta itemprop="url" content="https://www.naag.org/author/zhasannaag-org/" /><meta itemprop="name" content="Zayn Hasan" /></div><div itemprop="interactionStatistic" itemscope itemtype="https://schema.org/InteractionCounter"><meta itemprop="interactionType" content="https://schema.org/CommentAction" /><meta itemprop="userInteractionCount" content="0" /></div> <div class="feed-term-bubbles"> <ul class='fl-category'><li><span class="consumer-protection">Consumer Protection</span></li></ul> </div> <div class="fl-post-feed-content"> <h2 class="fl-post-title"><a href='https://www.naag.org/policy-letter/attorneys-general-urge-congress-to-hold-airline-industry-accountable-and-increase-consumer-protection/' title='Attorneys General Urge Congress to Hold Airline Industry Accountable'>Attorneys General Urge Congress to Hold Airline Industry Accountable</a></h2> <div class="fl-post-meta">August 31, 2022</div> <div class="fl-post-excerpt"> <p>The National Association of Attorneys General (NAAG) sent a 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participating-state-ms participating-state-nc participating-state-nd participating-state-ne participating-state-nh participating-state-nj participating-state-nm participating-state-nv participating-state-ny participating-state-oh participating-state-ok participating-state-or participating-state-pa participating-state-ri participating-state-sc participating-state-sd participating-state-tn participating-state-va participating-state-vt participating-state-wa participating-state-wi participating-state-wy date-year-1920" itemscope="itemscope" itemtype="https://schema.org/CreativeWork"> <meta itemscope itemprop="mainEntityOfPage" itemtype="https://schema.org/WebPage" itemid="https://www.naag.org/policy-letter/naag-calls-on-the-ftc-to-increase-obligations-on-telemarketers/" content="NAAG Calls on the FTC to Increase Obligations on Telemarketers" /><meta itemprop="datePublished" content="2022-08-03" /><meta itemprop="dateModified" content="2022-08-04" /><div itemprop="publisher" itemscope itemtype="https://schema.org/Organization"><meta itemprop="name" content="National Association of Attorneys General"><div itemprop="logo" itemscope itemtype="https://schema.org/ImageObject"><meta itemprop="url" content="https://www.naag.org/wp-content/uploads/2020/07/naag-logo.png"></div></div><div itemscope itemprop="author" itemtype="https://schema.org/Person"><meta itemprop="url" content="https://www.naag.org/author/zhasannaag-org/" /><meta itemprop="name" content="Zayn Hasan" /></div><div itemprop="interactionStatistic" itemscope itemtype="https://schema.org/InteractionCounter"><meta itemprop="interactionType" content="https://schema.org/CommentAction" /><meta itemprop="userInteractionCount" content="0" /></div> <div class="feed-term-bubbles"> <ul class='fl-category'><li><span class="consumer-protection">Consumer Protection</span></li></ul> </div> <div class="fl-post-feed-content"> <h2 class="fl-post-title"><a href='https://www.naag.org/policy-letter/naag-calls-on-the-ftc-to-increase-obligations-on-telemarketers/' title='NAAG Calls on the FTC to Increase Obligations on Telemarketers'>NAAG Calls on the FTC to Increase Obligations on Telemarketers</a></h2> <div class="fl-post-meta">August 3, 2022</div> <div class="fl-post-excerpt"> <p>The National Association of Attorneys General (NAAG) called on the Federal Trade Commission (FTC) to increase obligations on telemarketers by…</p> </div> <div class="fl-post-more-link"> <a href='https://www.naag.org/policy-letter/naag-calls-on-the-ftc-to-increase-obligations-on-telemarketers/' title='Learn More →'>Learn More →</a> </div> </div> </div> </div> </div> <div class="fl-clear"></div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-row fl-row-full-width fl-row-bg-none fl-node-5f89c3e273102 fl-row-default-height fl-row-align-center" data-node="5f89c3e273102"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-5f89c3e2774c9" data-node="5f89c3e2774c9"> <div class="fl-col fl-node-5f89c3e27757c fl-col-bg-color" data-node="5f89c3e27757c"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-heading fl-node-5f982f7287968" data-node="5f982f7287968"> <div class="fl-module-content fl-node-content"> <h2 class="fl-heading"> <span class="fl-heading-text">Relevant Articles</span> </h2> </div> </div> <div class="fl-module fl-module-post-grid fl-node-5f89c3e272cd2 grid-posts" data-node="5f89c3e272cd2"> <div class="fl-module-content fl-node-content"> <div class="fl-post-grid" itemscope="itemscope" itemtype="https://schema.org/Blog"> <div class="fl-post-column"> <div class="fl-post-grid-post fl-post-grid-image-above-title fl-post-columns-post fl-post-align-default post-40362 post type-post status-publish format-standard has-post-thumbnail hentry category-consumer-protection category-elections 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