CINXE.COM
新浪帮助中心
<!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <meta http-equiv="X-UA-Compatible" content="ie=edge"> <title>新浪帮助中心</title> <meta name="Keywords" content="新浪帮助中心" /> <meta name="Description" content="新浪帮助中心" /> <link rel="stylesheet" type="text/css" href="//n.sinaimg.cn/common/channelnav/css/common_nav.css" /> <link rel="stylesheet" type="text/css" href="//i.sso.sina.com.cn/css/userpanel/v1/top_account_v2.css"> <link rel="stylesheet" href="../../../css/index_help.css"> </head> <body> <!-- 通用导航 --> <div class="sina15-top-bar-wrap" id="sina15-top-bar-wrap-astro" data-sudaclick="public_topnav"> <div class="sina15-top-bar-inner"> <div class="sina15-nav"> <ul class="sina15-nav-list"> <li class="sina15-nav-list-first" data-sudaclick="topnav_www"><a href="http://www.sina.com.cn/">新浪首页</a></li> <li data-sudaclick="topnav_news"><a href="http://news.sina.com.cn/">新闻</a></li> <li data-sudaclick="topnav_sports"><a href="http://sports.sina.com.cn/">体育</a></li> <li data-sudaclick="topnav_finance"><a href="http://finance.sina.com.cn/">财经</a></li> <li data-sudaclick="topnav_ent"><a href="http://ent.sina.com.cn/">娱乐</a></li> <li data-sudaclick="topnav_tech"><a href="http://tech.sina.com.cn/">科技</a></li> <li data-sudaclick="topnav_blog"><a href="http://blog.sina.com.cn/">博客</a></li> <li data-sudaclick="topnav_photo"><a href="http://photo.sina.com.cn/">图片</a></li> <li data-sudaclick="topnav_zl"><a href="http://zhuanlan.sina.com.cn/">专栏</a></li> <li class="sina15-nav-list-last" data-sudaclick="topnav_more"><a href="#" class="sina15-more" data-action="dropdown" data-target="more">更多<i class="sina15-icon sina15-icon-arrows-a"></i></a></li> <!--鼠标滑过更多<a>标签添加class="sina15-on"--> </ul> <ul id="more" class="sina15-nav-others"> <li><a href="http://auto.sina.com.cn/">汽车</a><a href="http://edu.sina.com.cn/">教育</a><a href="http://fashion.sina.com.cn/">时尚</a><a href="http://eladies.sina.com.cn/">女性</a><a href="http://astro.sina.com.cn/">星座</a><a href="http://health.sina.com.cn/">健康</a></li> <li><a href="http://www.leju.com/#source=pc_sina_dbdh1&source_ext=pc_sina">房产</a><a href="http://history.sina.com.cn/">历史</a><a href="http://video.sina.com.cn/">视频</a><a href="http://collection.sina.com.cn/">收藏</a><a href="http://baby.sina.com.cn/">育儿</a><a href="http://book.sina.com.cn/">读书</a></li> <li class="sina15-nav-others-last"><a href="http://fo.sina.com.cn/">佛学</a><a href="http://games.sina.com.cn/">游戏</a><a href="http://travel.sina.com.cn/">旅游</a><a href="http://mail.sina.com.cn/">邮箱</a><a href="http://news.sina.com.cn/guide/">导航</a></li> </ul> </div> <!--通行证组件start--> <div class="sina15-client"> <div class="sina15-client-tl"> <a class="sina15-more" href="#" data-action="dropdown" data-target="mobileclient">移动客户端<i class="sina15-icon sina15-icon-arrows-a"></i></a> </div> <ul id="mobileclient" class="sina15-dropdown"> <li><a href="http://m.sina.com.cn/m/weibo.shtml" target="_blank"><i class="sina15-ico-client sina15-ico-weibo"></i>新浪微博</a></li> <li><a href="http://news.sina.com.cn/m/sinanews.html" target="_blank"><i class="sina15-ico-client sina15-ico-news"></i>新浪新闻</a></li> <li><a href="http://m.sina.com.cn/m/sinasports.shtml" target="_blank"><i class="sina15-ico-client sina15-ico-sports"></i>新浪体育</a></li> <li><a href="http://ent.sina.com.cn/app/download/" target="_blank"><i class="sina15-ico-client sina15-ico-ent"></i>新浪娱乐</a></li> <li><a href="http://finance.sina.com.cn/mobile/comfinanceweb.shtml" target="_blank"><i class="sina15-ico-client sina15-ico-finance"></i>新浪财经</a></li> <li><a href="http://blog.sina.com.cn/lm/z/app/" target="_blank"><i class="sina15-ico-client sina15-ico-blog"></i>新浪博客</a></li> <li><a href="http://video.sina.com.cn/app" target="_blank"><i class="sina15-ico-client sina15-ico-video"></i>新浪视频</a></li> <li><a href="http://games.sina.com.cn/o/kb/12392.shtml" target="_blank"><i class="sina15-ico-client sina15-ico-games"></i>新浪游戏</a></li> <li><a href="http://m.sina.com.cn/m/weather.shtml" target="_blank"><i class="sina15-ico-client sina15-ico-weather"></i>天气通</a></li> </ul> </div> <div id="SI_User" class="TAP14"> <div class="ac-rgst"> <a href="https://login.sina.com.cn/signup/signup?entry=ent" class="msg-link" target="_blank">注册</a> </div> <div class="ac-login"> <div class="ac-login-cnt "> <a href="#" class=""><span class="thumb"><img src="http://i.sso.sina.com.cn/images/login/thumb_default.png"></span><span class="log-links">登录</span></a> </div> </div> </div> <!--/通行证组件end--> </div> </div> <!-- 通用导航end --> <!-- swiper --> <div class="swiper_wrap"> <ul> <li style="background: #0D1888;"><div><a href="https://mail.sina.net/huodong/selfservice/index.php?s=50b8e1367fa890d8b9a7e18ace84cb17356e652f_174" target="_blank"><img src="//n.sinaimg.cn/customer/260/w1280h580/20200901/cccf-iypetiv2384303.png" alt="远特卡盟"></a></div></li> </ul> <ol> <li class="cur"></li> </ol> </div> <!-- swiper end --> <!-- nav --> <div class="nav"> <div> <h1><img src="../../../images/index/logo.png" alt=""></h1> <ul> <li class="cur"><a href="http://help.sina.com.cn">首页</a></li> <li ><a href="http://help.sina.com.cn/commonquestion/view/" target="_blank">自助服务</a></li> <li ><a href="#contact">联系我们</a></li> <li ><a href="https://mail.sina.net/"target="_blank">企业邮箱</a></li> <li ><a href="https://www.sinacloud.com/"target="_blank">新浪云</a></li> <li ><a href="http://mp.sina.com.cn" target="_blank">新浪看点</a></li> </ul> </div> </div> <!-- nav end --> <!-- notice --> <div class="notice"> <div class="content"> <span></span> <p><a href="https://www.sinacloud.com/ucenter/invite.html?from=sidebar" target="_blank">新浪云-邀请好友赚云豆啦</a></p> <p><a href="https://mail.sina.com.cn/client/mobile/index.php?suda-key=mail_app&suda-value=12" target="_blank">新浪邮箱iOS版2.0上线啦!|由内而外,焕然一新!</a> </div> </div> <!-- notice end --> <div class="main"> <!-- search --> <div class="search"> <form method="post" target="_blank" action="http://help.sina.com.cn/comquestionsearch/view/"> <input class="search_box" type="text" name="title" placeholder="请输入关键字 如:找回密码"> <div> <span>搜索</span> </div> </form> <p> <span>热门搜索:</span> <a href="?s=ComQuestionSearch&a=view&title=客户端">客户端</a> <a href="?s=ComQuestionSearch&a=view&title=密码">密码</a> <a href="?s=ComQuestionSearch&a=view&title=邮箱">邮箱</a> </p> </div> <!-- search end --> <h2 class="title"><span>热点问题</span></h2> <!-- hot --> <div class="hot"> <ol> <li class="cur"><span>企业邮箱</span></li> <li ><span>新浪云</span></li> <li ><span>VIP邮箱</span></li> <li ><span>新浪投资学院</span></li> <li ><span>账号安全</span></li> <li ><span>新浪看点</span></li> </ol> <ul> <li class="cur"> <p><a href="http://mail.sina.net/enthelp.php?act=client" target="_blank">新浪企邮mx记录指向如何设置?</a></p> <p><a href="http://mail.sina.net/enthelp.php?act=client" target="_blank">如何在客户端中配置新浪企业邮箱?</a></p> <p><a href="http://mail.sina.net/enthelp.php?act=question" target="_blank">如何进行邮件搬家?</a></p> <p><a href="http://mail.sina.net/enthelp.php?act=question" target="_blank">如何设置企业邮箱个性登录页?</a></p> <p><a href="https://mail.sina.net/enthelp.php?act=sale" target="_blank">邮箱续费、扩容、转换产品类型如何操作?</a></p> <p><a href="https://mail.sina.net/enthelp.php?act=mail" target="_blank">删除的邮件还能再找回来吗</a></p> <p><a href="https://mail.sina.net/help" target="_blank">更多「企业邮箱」热门问题<span class="arrow"></span></a></p> </li> <li > <p><a href="https://www.sinacloud.com/home/index/faq_detail/doc_id/50.html" target="_blank">云豆消费异常原因?</a></p> <p><a href="https://www.sinacloud.com/home/index/faq_detail/doc_id/48.html" target="_blank">独立域名备案流程是怎样的?</a></p> <p><a href="https://www.sinacloud.com/home/index/faq_detail/doc_id/49.html" target="_blank">充值后如何开发票?</a></p> <p><a href="https://www.sinacloud.com/home/index/faq_detail/doc_id/72.html" target="_blank">为何应用无法安装?</a></p> <p><a href="https://www.sinacloud.com/home/index/faq_detail/doc_id/110.html" target="_blank">微博账号异常无法登陆新浪云怎么办?</a></p> <p><a href="https://www.sinacloud.com/home/index/faq_detail/doc_id/59.html" target="_blank">新浪云应用如何绑定独立域名?</a></p> <p><a href="https://www.sinacloud.com/index/faq/sort_id/1.html" target="_blank">更多「新浪云」热门问题<span class="arrow"></span></a></p> </li> <li > <p><a href="http://help.sina.com.cn/comquestiondetail/view/1560/" target="_blank">Windows Mail如何设置?</a></p> <p><a href="http://help.sina.com.cn/comquestiondetail/view/1464/" target="_blank">VIP邮箱的密码忘记应如何查询?</a></p> <p><a href="http://help.sina.com.cn/comquestiondetail/view/1485/" target="_blank">能否更换短信提醒的支付方式?</a></p> <p><a href="http://help.sina.com.cn/comquestiondetail/view/1563/" target="_blank">VIP邮箱发票样例</a></p> <p><a href="http://help.sina.com.cn/comquestiondetail/view/1484/" target="_blank">我有多个邮箱,可以用同一个手机接收短信提醒吗?</a></p> <p><a href="http://help.sina.com.cn/comquestiondetail/view/1483/" target="_blank">短信提醒选择支付宝支付,为什么进入微博开通页?</a></p> <p><a href="http://help.sina.com.cn/commonquestion/subview/3/" target="_blank">更多「VIP邮箱」热门问题<span class="arrow"></span></a></p> </li> <li > <p><a href="http://finance.sina.com.cn/zt_d/xgg/" target="_blank">投资学院有哪些功能专区?</a></p> <p><a href="http://finance.sina.com.cn/zt_d/xgg/#dl" target="_blank">如何登录新浪投资学院?</a></p> <p><a href="http://finance.sina.com.cn/zt_d/xgg/#dl" target="_blank">如何在新浪投资学院购买课程(成为VIP学员)?</a></p> <p><a href="http://finance.sina.com.cn/zt_d/xgg/#xz" target="_blank">如何下载交易师软件?</a></p> <p><a href="http://finance.sina.com.cn/zt_d/xgg/#xz" target="_blank">下载好交易师软件后,如何获得登录权限?</a></p> <p><a href="http://finance.sina.com.cn/zt_d/xgg/#dlm" target="_blank">登录投资学院/交易师软件,忘记登陆名、密码怎么办?</a></p> <p><a href="http://finance.sina.com.cn/zt_d/xgg/" target="_blank">更多「新浪投资学院」热门问题<span class="arrow"></span></a></p> </li> <li > <p><a href="http://help.sina.com.cn/comquestiondetail/view/1568/" target="_blank">如何查询手机号的入网证明</a></p> <p><a href="http://help.sina.com.cn/questionlist/view/301/" target="_blank">更多「账号安全」热门问题</a></p> </li> <li > <p><a href="http://mp.sina.com.cn/faq/index?vt=4#/Usage" target="_blank">看点星级是怎么评定的?</a></p> <p><a href="http://mp.sina.com.cn/faq/index?vt=4#/Usage" target="_blank">怎么才能查看星级数据呢?</a></p> <p><a href="http://mp.sina.com.cn/faq/index?vt=4#/Content" target="_blank">谁能看到我的文章?</a></p> <p><a href="http://mp.sina.com.cn/faq/index?vt=4#/Content" target="_blank">我的文章被抄袭了,你们能判断出来嘛?</a></p> <p><a href="http://mp.sina.com.cn/faq/index?vt=4#/Reward" target="_blank">达到什么条件才能申请奖金呢?</a></p> <p><a href="http://mp.sina.com.cn/faq/index?vt=4#/Reward" target="_blank">我是企业账号,怎么领钱?</a></p> <p><a href="http://mp.sina.com.cn/faq/index?vt=4#/Account" target="_blank">更多「新浪看点」热门问题<span class="arrow"></span></a></p> </li> </ul> </div> <!-- hot end --> <h2 class="title"><span>新浪移动产品</span></h2> <!-- service --> <div class="service"> <ul class="clearfix"> <li> <img src="//n.sinaimg.cn/default/transform/168/w84h84/20190531/3f03-hxvzhte6957669.jpg" alt=""> <h2>新浪新闻</h2> <p>每天更新海量资讯内容,最快最全的头条要闻。第一时间获悉国内外时事,体育赛事报道,金融财经动向,影视娱乐事件,社会、军事、科技新闻资讯。</p> <div> <a href="http://news.sina.com.cn/m/sinanews.html" target="_blank">立即下载</a> <span>欢迎下载使用新浪新闻客户端</span> </div> </li> <li> <img src="//n.sinaimg.cn/default/transform/168/w84h84/20190417/_Ur2-hvvuiym8988844.png" alt=""> <h2>新浪邮箱</h2> <p>同时支持添加多邮箱账号(包含非新浪域邮箱),一键登录,同步收取多个邮箱的所有邮件,管理邮件更轻松。</p> <div> <a href="http://mail.sina.com.cn/client/mobile/index.php?suda-key=mail_app&suda-value=login" target="_blank">立即下载</a> <span>欢迎下载使用新浪邮箱客户端</span> </div> </li> <li> <img src="//n.sinaimg.cn/default/transform/168/w84h84/20190422/tlgy-hvvuiyn5862222.png" alt=""> <h2>新浪企邮</h2> <p>新浪企业邮箱专用app,无需配置,手机随时随地收发邮件,新邮件实时推送,提醒更及时,内部企业通讯录,联系更方便。</p> <div> <a href="https://mail.sina.net/mobile/client/index.html" target="_blank">立即下载</a> <span>欢迎下载使用新浪企邮客户端</span> </div> </li> <li> <img src="//n.sinaimg.cn/default/transform/168/w84h84/20190422/0Ka_-hvvuiyn5753940.png" alt=""> <h2>新浪财经</h2> <p>7×24小时快讯,全球财经快讯实时发布,快人一步</p> <div> <a href="https://finance.sina.com.cn/mobile/comfinanceweb.shtml?source=caishou02" target="_blank">立即下载</a> <span>欢迎下载使用新浪财经客户端</span> </div> </li> <li> <img src="//n.sinaimg.cn/default/transform/168/w84h84/20190604/8df2-hxyuaph3195641.jpg" alt=""> <h2>小炮</h2> <p>小炮是一款利用大数据和智能算法提供体育比赛预测的平台,基于新浪十几年数据积累和新浪大数据算法支撑。</p> <div> <a href="http://lottery.sina.com.cn/ai/app/download/" target="_blank">立即下载</a> <span>欢迎下载使用小炮客户端</span> </div> </li> <li> <img src="//n.sinaimg.cn/default/transform/248/w1736h1712/20190422/1b_d-hvvuiyn5825102.jpg" alt=""> <h2>新浪升学帮</h2> <p>新浪升学帮app是新浪教育面向高考学子推出的一个大数据升学择校服务平台,一键智能获取定制志愿填报方案。</p> <div> <a href="http://edu.sina.com.cn/app/download.shtml" target="_blank">立即下载</a> <span>欢迎下载使用新浪升学帮客户端</span> </div> </li> </ul> <ul class="more_content clearfix"> <li> <img src="//n.sinaimg.cn/default/transform/168/w84h84/20190422/1FcX-hvvuiyn5815217.png" alt=""> <h2>新浪体育</h2> <p>随时随地看炫酷的比赛;读深度的原创体育资讯;追炫酷的体育潮流。全球华人都在用的体育门户——新浪体育官方APP。</p> <div> <a href="http://sports.sina.com.cn/download/pc/download.shtml" target="_blank">立即下载</a> <span>欢迎下载使用新浪体育客户端</span> </div> </li> <li> <img src="//n.sinaimg.cn/default/transform/620/w1997h1823/20190422/RjE--hvvuiyn5776522.jpg" alt=""> <h2>新浪云-掌上SAE</h2> <p>新浪云是新浪公司旗下云计算服务平台,为广大用户提供安全可靠、高扩展、可弹性伸缩、免运维的云计算服务。</p> <div> <a href="https://www.sinacloud.com/sae/index/mobile.html" target="_blank">立即下载</a> <span>欢迎下载使用新浪云-掌上SAE客户端</span> </div> </li> <li> <img src="//n.sinaimg.cn/default/transform/168/w84h84/20190531/5098-hxvzhte6985718.jpg" alt=""> <h2>新浪博客</h2> <p>新浪博客app是一个集专业、深度、兴趣、知识的阅读精选平台,内有千万知识青年在这里以文会友,抒情记事。</p> <div> <a href="http://blog.sina.com.cn/lm/z/app/" target="_blank">立即下载</a> <span>欢迎下载使用新浪博客客户端</span> </div> </li> </ul> <div class="more"><span>更多「移动服务」产品</span><span class="arrow"></span></div> </div> <!-- service end --> <h2 class="title"><span>联系我们</span></h2> <!-- contact --> <div class="contact" id="contact"> <ul> <li> <div class="wb"><img src="//n.sinaimg.cn/kefu/image/GuanFangWeiBo.png" alt=""></div> <div class="wb_content"> <h2>官方微博</h2> <p>关注官方微博 随时随地 想问就问</p> </div> </li> <li> <div class="wx"><img src="//n.sinaimg.cn/kefu/image/GuanFangWeiXin1.png" alt=""></div> <div class="wx_content"> <h2>官方微信</h2> <p>关注官方微信公众号 高效解答问题</p> </div> </li> </ul> </div> <!-- contact end --> </div> <!-- side_handle --> <div class="side_handle"> <ul> <li> <em class="zx"></em> <span>电话咨询</span> <div class="content"> <h3>新浪广告热线:</h3> <p class="phone">4008-812-813</p> <h3>微博客服热线:</h3> <p class="phone">4000-960-960</p> <h3>微博广告热线:</h3> <p class="phone">4000-980-980</p> </div> </li> <li> <em class="wb"></em> <span>官方微博</span> <div class="content"> <div class="wb"> <img src="//n.sinaimg.cn/kefu/image/GuanFangWeiBo.png" alt=""> </div> <h2>官方微博</h2> </div> </li> <li> <em class="wx"></em> <span>官方微信</span> <div class="content"> <div class="wb"> <img src="//n.sinaimg.cn/kefu/image/GuanFangWeiXin1.png" alt=""> </div> <h2>官方微信</h2> </div> </li> </ul> <div class="to_top"></div> </div> <!-- side_handle end --> <!-- footer --> <div class="footer"> <p> <a href="http://corp.sina.com.cn/chn/">新浪简介</a> | <a href="http://corp.sina.com.cn/eng/">About Sina</a> | <a href="http://emarketing.sina.com.cn/">广告服务</a> | <a href="http://www.sina.com.cn/contactus.html">联系我们</a> | <a href="http://corp.sina.com.cn/chn/sina_job.html">招聘信息</a> | <a href="http://www.sina.com.cn/intro/lawfirm.shtml">网站律师</a> | <a href="http://english.sina.com">SINA English</a> | <a target="_blank" href="https://login.sina.com.cn/signup/signup.php">会员注册</a> | <a href="http://tech.sina.com.cn/focus/sinahelp.shtml">产品答疑</a> </p> <p>Copyright © 1996 - 2019 SINA Corporation, All Rights Reserved</p> <p class="footer-p2">新浪公司 <a target="_blank" href="http://home.sina.com.cn/intro/copyright.shtml">版权所有</a></p> </div> <!-- footer end --> <script type="text/javascript" src="//n.sinaimg.cn/lib/core/core.js"></script> <script type="text/javascript" charset="utf-8" src="//i.sso.sina.com.cn/js/outlogin_layer.js"></script> <script type="text/javascript" charset="utf-8" src="//i.sso.sina.com.cn/js/user_panel_new_version_v2.js"></script> <script type="text/javascript" charset="utf-8" src="//n.sinaimg.cn/common/channelnav/js/nav.js"></script> <script type="text/javascript"> //登录相关 (function(){ var userPanel = window.SINA_USER_PANEL; var $ = userPanel.STK; if(userPanel){ $.Ready(function(){ userPanel.set('outloginLayer', { ready: function(){ var loginLayer = window.SINA_OUTLOGIN_LAYER; if(loginLayer){ loginLayer.set('extra',{ css: '//i.sso.sina.com.cn/css/outlogin/v1/outlogin_skin_reversion.css' }).set('sso', { entry : 'account' }).init(); } } }).set('container', { node: $.E("SI_User") }).init(); }); } })(); </script> <!-- <script src='//visitor.sina.com.cn/webim_made/easemob.js'></script> --> <script src="../../../js/easemobCon.js"></script> <script src="//roundrobin.sinakfim.erp.sina.com.cn/sina/webim/webim.js"></script> <!-- <script src="//roundrobin.kefutest.erp.sina.com.cn/sina/webim/webim.js"></script> --> <script type="text/javascript" src="../../../js/help.js?v=1.0.2"></script> <!-- SUDA_CODE_START --> <script type="text/javascript" src="http://www.sinaimg.cn/unipro/pub/suda_s_v851c.js"></script> <script type="text/javascript" > _S_pSt(); </script> <!-- SUDA_CODE_END --> <!-- DMP_CODE_START DAGGER --> <script type="text/javascript"> (function(d, s, id) { var n = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; s = d.createElement(s); s.id = id; s.setAttribute('charset', 'utf-8'); s.src = '//d' + Math.floor(0 + Math.random() * (8 - 0 + 1)) + '.sina.com.cn/litong/zhitou/sinaads/src/spec/sinaads_ck.js'; n.parentNode.insertBefore(s, n); })(document, 'script', 'sinaads-ck-script'); </script> <!-- DMP_CODE_END DAGGER --> </body> </html>