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If you wish to maintain your Oracle account, please log in periodically.</p> </div> </section>   <section class="cb105 cb105v0 cpad" data-trackas="cb105" data-ocomid="cb105" data-a11y="true"> <div class="cb105w1 cwidth"> <header> <h3 id="cb105-faqHeading-01">Help</h3> <a href="#more" class="icn-img icn-plus cb105toggle-all"> <span class="cb105open-all">Open all</span> <span class="cb105close-all">Close all</span> </a> </header> <ul aria-labelledby="cb105-faqHeading-01"> <li> <h4 id="cb105-faqHeading-01">Passwords and Sign In</h4> <ul aria-labelledby="cb105-faqHeading-01"> <li class="cb105open"><div class="cb105w3">I forgot my username</div> <div class="cb105w2" id="content-1" aria-labelledby="accordion1"> <p>Your username can be emailed to you when you enter the email address you used when you registered.</p> <p><a class="ctalink" href="https://profile.oracle.com/myprofile/account/forgot-username.jspx">Forgot your username</a></p> </div> </li> <li><div class="cb105w3">I forgot my password</div> <div class="cb105w2" id="content-2" aria-labelledby="accordion2"> <p>Oracle will send instructions on how to reset your password to the email address associated with your account.</p> <p><a class="ctalink" href="https://profile.oracle.com/myprofile/account/forgot-password.jspx">Forgot your password </a></p> </div> </li> <li><div class="cb105w3">I didn’t receive an email to reset my password</div> <div class="cb105w2" id="content-3" aria-labelledby="accordion3"> <p>Check the spam folder in your email client for an email from <a href="mailto:oracle-acct_ww@oracle.com">oracle-acct_ww@oracle.com</a>. Add the Oracle email to your address book to ensure that it is not handled as spam.</p> <p>The password reset email can be resent to you. <a href="https://profile.oracle.com/myprofile/account/forgot-password.jspx">Resend password reset email </a></p> <p>Still having trouble?</p> <ul class="obullets"> <li>If you recently created an Oracle Account but did not verify your email address, you may need to <a href="https://profile.oracle.com/myprofile/account/create-account.jspx">create a new account</a>.</li> <li>If your Oracle Account uses an email address you no longer have access to, sign in with your original email and password, then go to <a href="https://profile.oracle.com/myprofile/account/secure/update-account.jspx">Account</a> and edit your email address.</li> </ul> </div> </li> <li><div class="cb105w3">I want to change my Account Password</div> <div class="cb105w2" id="content4" aria-labelledby="accordion4"> <p>Sign in to www.oracle.com with your existing Oracle Account (with your original email address and password). Go to your <a href="https://profile.oracle.com/myprofile/account/secure/update-account.jspx">Account</a>, and click the edit link next to the Password field.</p> <p>Fill in the current password, new password and Retype password fields and hit the Save button which will complete your password change action. For best results, logout and log back in with the new password.</p> </div> </li> <li><div class="cb105w3">I have trouble verifying my email</div> <div class="cb105w2" id="content-5" aria-labelledby="accordion5"> <p>Check the spam folder in your email client for an email from <a href="mailto:oracle-acct_ww@oracle.com">oracle-acct_ww@oracle.com</a>. Add the Oracle email to your address book to ensure that it is not treated as spam.</p> <p>Resend the verification email from <a href="https://profile.oracle.com/myprofile/account/secure/update-account.jspx">Account</a>, or from here:<br /> <a class="ctalink" id="resend-email-link" href="https://profile.oracle.com/myprofile/account/request-verification.jspx">Resend the verification email</a></p> <p>Still having trouble?</p> <ul class="obullets"> <li>If you recently created an Oracle Account but did not verify your email address, you may need to <a href="https://profile.oracle.com/myprofile/account/create-account.jspx">create a new account</a>.</li> <li>If your Oracle Account uses an email address you no longer have access to, sign in with your original email and password, then go to <a href="https://profile.oracle.com/myprofile/account/secure/update-account.jspx">Account</a> and edit your email address.</li> </ul> </div> </li> </ul> </li> <li> <h4 id="cb105-faqHeading-02">Account Issues</h4> <ul aria-labelledby="cb105-faqHeading-02"> <li><div class="cb105w3">I can’t log in or says ‘Invalid Login’ when trying to sign in to Oracle Cloud</div> <div class="cb105w2" id="content-6" aria-labelledby="accordion6"> <p>We have separate accounts depending on the system being accessed: </p> <p><strong><a href="https://cloud.oracle.com/sign-in">Cloud Account:</a></strong> This is used by Oracle Cloud customers to access their cloud instance. Sign in to your Oracle Cloud Account.</p> <p><strong><a href="https://profile.oracle.com/myprofile/account/secure/update-account.jspx">Oracle Account:</a></strong> This is used by our customers, partners, and others to access public/protected resources hosted by Oracle. Sign in to your Oracle Account.</p> <p>Make sure you are trying to access the right system. If you get the message ‘Invalid Login’ for your Oracle Account, then try resetting your password. Generally, your email address will be your username.</p> </div> </li> <li><div class="cb105w3">I am sharing an Oracle Account with others</div> <div class="cb105w2" id="content-7" aria-labelledby="accordion7"> <p>We discourage shared accounts because all individuals do not have control of the account. For example, the user who has control of the email address associated with the account can change the email address or password without notifying you.</p> <p><a href="https://profile.oracle.com/myprofile/account/create-account.jspx">Create your own Oracle Account</a>.</p> </div> </li> <li><div class="cb105w3">I require additional support with my Oracle Cloud Services</div> <div class="cb105w2" id="content-8" aria-labelledby="accordion8"> <p>If you require additional support with your Oracle Cloud Services, click on <a href="https://docs.oracle.com/en/cloud/get-started/subscriptions-cloud/csgsg/contact-oracle-support.html#GUID-B8D626CC-B7EC-4A55-957D-A4A14A91DC49">Contact Oracle Support</a> (which includes Chat Online with an Oracle Representative, Additional Support Channels, Get Your CSI Number, etc.).</p> <p>Refer to the <a href="https://docs.oracle.com/en">What can we help you find?</a> for additional information or to find help related to other products/services.</p> </div> </li> <li><div class="cb105w3">I can’t access My Oracle Support and have a support agreement</div> <div class="cb105w2" id="content-9" aria-labelledby="accordion9"> <p>You must have purchased support to have access to My Oracle Support.</p> <p>If you are able to sign in with your Oracle Account, but cannot access support you have paid for, <a href="/be/support/contact.html">contact Oracle Support</a>.</p> </div> </li> <li><div class="cb105w3">My account is locked. I’ve had trouble signing in.</div> <div class="cb105w2" id="content-10" aria-labelledby="accordion10"> <p>When signing in has been unsuccessful for 10 times in 24 hours, we lock your account for security reasons. Clear your browser cache then reset your password.</p> <p><a class="ctalink" href="https://profile.oracle.com/myprofile/account/forgot-password.jspx">Forgot my password </a></p> <p>Still having trouble? If you recently created an Oracle Account but did not verify your email address, you may need to <a href="https://profile.oracle.com/myprofile/account/create-account.jspx">create a new account</a>.</p> </div> </li> <li><div class="cb105w3">I am interested in Oracle communications on specific topics</div> <div class="cb105w2" id="content-11" aria-labelledby="accordion11"> <p><a href="https://go.oracle.com/subscribe">Subscribe to communications from Oracle</a> based on your interests. You do not need an Oracle Account to receive these communications.</p> </div> </li> <li><div class="cb105w3">I don’t want to receive any marketing communications</div> <div class="cb105w2" id="content-12" aria-labelledby="accordion12"> <p>Are you receiving email communications that do not reflect your interests? <a href="https://go.oracle.com/subscribe">Select your interests</a> to receive communications that are relevant to you.</p> <p>If you really do want to opt out of all marketing communications, Click <a href="https://go.oracle.com/dne?l_code=en-us&vn=HELP">Unsubscribe</a> here or at the bottom of Oracle Account pages.</p> </div> </li> </ul> </li> <li> <h4 id="cb105-faqHeading-03">Update, Correct, or Delete My Oracle SSO Account</h4> <ul aria-labelledby="cb105-faqHeading-03"> <li><div class="cb105w3">I want my Oracle SSO Account to be deleted</div> <div class="cb105w2" id="content-13" aria-labelledby="accordion13"> <p>Your Oracle Account will help you keep your existing subscriptions active. If you really want ‘Oracle Account’ to be deleted, click <a href="/be/legal/data-privacy-inquiry-form.html" target="_blank">here</a> to submit a request.</p> </div> </li> <li><div class="cb105w3">I want to change my email address</div> <div class="cb105w2" id="content-14" aria-labelledby="accordion14"> <p>Sign in to your existing Oracle Account with your original email address and password. Go to your <a href="https://profile.oracle.com/myprofile/account/secure/update-account.jspx?edit=username">Account</a>, and click the edit link next to your email address.</p> <p>You must verify your new email address before you can use your account again. Oracle will send a verification email to your new email address.</p> </div> </li> <li><div class="cb105w3">I want to update or correct my contact information on my Oracle Account</div> <div class="cb105w2" id="content-15" aria-labelledby="accordion15"> <p>If you have an Oracle SSO Account, then edit your contact information from the <a href="https://profile.oracle.com/myprofile/account/secure/update-account.jspx?edit=contact">Account</a> link here and at the top of Oracle.com pages. Click the edit link next to the information you want to change.</p> <p>In the event you do not have an Oracle SSO Account and require support, scroll down to the bottom of the page and click "Request help”. </p> </div> </li> <li><div class="cb105w3">I have more than one Oracle Account and would like to merge them</div> <div class="cb105w2" id="content-16" aria-labelledby="accordion16"> <p>We can support merging multiple accounts into one for Oracle partners, and transfer Oracle Education/Certview certifications for other users.</p> <p>Provide details about your accounts, including the Oracle applications and services you access with them. This request may take time while we research various systems when we merge accounts.</p> <p><a target="_blank" class="ctalink" href="https://go.oracle.com/LP=49780?elqCampaignId=60550">Request help</a></p> </div> </li> </ul> </li> </ul> </div> </section>   <section class="rc24 rc24v1 cpad" data-a11y="true"> <div class="rc24w1 cwidth"> <h2 class="rw-ptitle">Still Having Trouble?</h2> <div class="obttns"> <div><a target="_blank" href="https://go.oracle.com/LP=49780?elqCampaignId=60550">Request help</a></div> </div> <div class="rc24w2"><br /> <p><strong>For Cloud Account support use <a href="https://signup.cloud.oracle.com" target="_blank">Chat Support</a> (Select the chat icon at the bottom right corner -> Cloud Support Chat)</strong></p> </div> </div> </section>        <footer id="u10" class="u10 u10v6" data-trackas="ffooter" type="redwood" data-ocomid="u10" data-a11y="true"> <nav class="u10w1" aria-label="Footer"> <div class="u10w2"> <div class="u10w3"> <div class="u10ttl" 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