CINXE.COM

Complain about us, the PRA or the Bank of England (the regulators) | FCA

<!DOCTYPE html> <html lang="en" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/ dc: http://purl.org/dc/terms/ foaf: http://xmlns.com/foaf/0.1/ og: http://ogp.me/ns# rdfs: http://www.w3.org/2000/01/rdf-schema# schema: http://schema.org/ sioc: http://rdfs.org/sioc/ns# sioct: http://rdfs.org/sioc/types# skos: http://www.w3.org/2004/02/skos/core# xsd: http://www.w3.org/2001/XMLSchema# "> <head> <meta charset="utf-8" /> <meta name="description" content="Find out how to make a complaint about the regulators and how we investigate complaints." /> <link rel="canonical" href="https://www.fca.org.uk/about/how-we-operate/complain-about-regulators" /> <meta property="og:site_name" content="FCA" /> <meta property="og:type" content="article" /> <meta property="og:url" content="https://www.fca.org.uk/about/how-we-operate/complain-about-regulators" /> <meta property="og:title" content="Complain about us, the PRA or the Bank of England (the regulators)" /> <meta property="og:description" content="Find out how to make a complaint about the regulators and how we investigate complaints." /> <meta property="og:updated_time" content="2024-03-13T16:14:18+00:00" /> <meta property="article:published_time" content="2016-04-05T17:20:41+01:00" /> <meta property="article:modified_time" content="2024-03-13T16:14:18+00:00" /> <meta property="funnelback:content-type" content="About Us" /> <meta property="funnelback:type" content="How we operate" /> <meta property="funnelback:published-year" content="2016" /> <meta property="funnelback:category" content="About us" /> <meta property="funnelback:modified-date" content="13/03/2024" /> <meta property="funnelback:created-date" content="05/04/2016" /> <meta property="funnelback:nid" content="3646" /> <meta property="funnelback:published-int-date" content="20160404" /> <meta property="funnelback:published-date" content="2016/04/04" /> <meta property="funnelback:date-of-release-year" content="2016" /> <meta name="twitter:card" content="summary" /> <meta name="twitter:title" content="Complain about us, the PRA or the Bank of England (the regulators)" /> <meta name="twitter:description" content="Find out how to make a complaint about the regulators and how we investigate complaints." /> <meta name="twitter:site" content="@TheFCA" /> <meta name="twitter:site:id" content="169431716" /> <meta name="twitter:image" content="https://www.fca.org.uk/sites/default/files/images/fca-logo-social-media.jpg" /> <meta name="theme-color" content="#fff" /> <meta name="apple-mobile-web-app-capable" content="yes" /> <meta name="apple-mobile-web-app-status-bar-style" content="black" /> <meta name="Generator" content="Drupal 10 (https://www.drupal.org)" /> <meta name="MobileOptimized" content="width" /> <meta name="HandheldFriendly" content="true" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <style>div#sliding-popup, div#sliding-popup .eu-cookie-withdraw-banner, .eu-cookie-withdraw-tab {background: #6C1D45} div#sliding-popup.eu-cookie-withdraw-wrapper { background: transparent; } #sliding-popup h1, #sliding-popup h2, #sliding-popup h3, #sliding-popup p, #sliding-popup label, #sliding-popup div, .eu-cookie-compliance-more-button, .eu-cookie-compliance-secondary-button, .eu-cookie-withdraw-tab { color: #ffffff;} .eu-cookie-withdraw-tab { border-color: #ffffff;}#sliding-popup.sliding-popup-top { position: fixed; }</style> <meta name="theme-color" content="#6c1d45" /> <script type="application/ld+json">{ "@context": "https://schema.org", "@graph": { "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.fca.org.uk/" }, { "@type": "ListItem", "position": 2, "name": "About us", "item": "https://www.fca.org.uk/about" }, { "@type": "ListItem", "position": 3, "name": "Complain about us, the PRA or the Bank of England (the regulators)" } ] } }</script> <link rel="icon" href="/themes/custom/fca/favicon.ico" type="image/vnd.microsoft.icon" /> <link rel="alternate" hreflang="en" href="https://www.fca.org.uk/about/how-we-operate/complain-about-regulators" /> <script src="/sites/default/files/eu_cookie_compliance/eu_cookie_compliance.script.js?snrt07" defer></script> <title>Complain about us, the PRA or the Bank of England (the regulators) | FCA</title> <link rel="stylesheet" media="all" href="/sites/default/files/css/css_YujHb5YsPD51v6ygrOOfyNH5ywvY3UvBnyRMZd7Twb8.css?delta=0&amp;language=en&amp;theme=fca&amp;include=eJx1UVuSwyAMuxANR2IccICpeQw27eb2C0naj3b3A2NkEJZcC5F2rVegpY78RjHfWTESWoklGw7QsOk3cDsAp3hnwaRXYFSbBe2prEA3ln0weIU_Mple1NdRYTe2lHvEsaVKEbJF_RdoHG7QSdQj4pP1EZdUXCdUT1y30pK-9mWGL3D0mzDL4lAgEi9SvKejVXNdYZ1GTcDzv48TMoM_BdaRmA3RrWDv5vjTQhUb4DThk2NqKRzlu_JiL3Uayqq2mAVWGk5kibJfM6jQwDeogd8DeiNLz7WvFDmMUczubKm7CdEHGksusCE4k4f3pjZ8xNL5gKcHW88Z6ZDCCM2GU9Esc7ER6Bc0KdFq" /> <link rel="stylesheet" media="all" href="/sites/default/files/css/css_kkAJe-G3qb8QmOTBkpoCenyhwETf_XcNt2CA_XuaoO4.css?delta=1&amp;language=en&amp;theme=fca&amp;include=eJx1UVuSwyAMuxANR2IccICpeQw27eb2C0naj3b3A2NkEJZcC5F2rVegpY78RjHfWTESWoklGw7QsOk3cDsAp3hnwaRXYFSbBe2prEA3ln0weIU_Mple1NdRYTe2lHvEsaVKEbJF_RdoHG7QSdQj4pP1EZdUXCdUT1y30pK-9mWGL3D0mzDL4lAgEi9SvKejVXNdYZ1GTcDzv48TMoM_BdaRmA3RrWDv5vjTQhUb4DThk2NqKRzlu_JiL3Uayqq2mAVWGk5kibJfM6jQwDeogd8DeiNLz7WvFDmMUczubKm7CdEHGksusCE4k4f3pjZ8xNL5gKcHW88Z6ZDCCM2GU9Esc7ER6Bc0KdFq" /> <link rel=preload href="/themes/custom/fca/bootstrap/fonts/bootstrap/glyphicons-halflings-regular.woff2" as="font" crossorigin> <meta name="google-site-verification" content="UMTpd8qXqUbCGtkijm3SkFV2lRJQM2lIIkMKmJg8jMk" /> <meta name="msvalidate.01" content="57E38F6BD7138599EBD7F7F4FF496957" /> <script src="https://www.google.com/recaptcha/api.js?hl=en&amp;render=explicit&amp;onload=drupalRecaptchaOnload" async defer></script> </head> <body class="page-node-3646 node-bg-6c1d45 logged-out"> <div class="skip-links" role="region"> <a href="#main-content" id="skip-main-content" class="visually-hidden sr-only-focusable focusable" tab-index="1">Skip to main content</a> <a href="#edit-search-term" class="visually-hidden focusable skip-to-search">Skip to search box</a> </div> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-PCC62S" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript><script type="text/javascript">(window.NREUM||(NREUM={})).init={ajax:{deny_list:["bam.nr-data.net"]}};(window.NREUM||(NREUM={})).loader_config={licenseKey:"1bdb6f7fb8",applicationID:"1114563801"};;/*! For license information please see nr-loader-rum-1.274.0.min.js.LICENSE.txt */ (()=>{var e,t,r={8122:(e,t,r)=>{"use strict";r.d(t,{a:()=>i});var n=r(944);function i(e,t){try{if(!e||"object"!=typeof e)return(0,n.R)(3);if(!t||"object"!=typeof t)return(0,n.R)(4);const r=Object.create(Object.getPrototypeOf(t),Object.getOwnPropertyDescriptors(t)),o=0===Object.keys(r).length?e:r;for(let a in o)if(void 0!==e[a])try{if(null===e[a]){r[a]=null;continue}Array.isArray(e[a])&&Array.isArray(t[a])?r[a]=Array.from(new Set([...e[a],...t[a]])):"object"==typeof e[a]&&"object"==typeof t[a]?r[a]=i(e[a],t[a]):r[a]=e[a]}catch(e){(0,n.R)(1,e)}return r}catch(e){(0,n.R)(2,e)}}},2555:(e,t,r)=>{"use strict";r.d(t,{Vp:()=>c,fn:()=>s,x1:()=>u});var n=r(384),i=r(8122);const o={beacon:n.NT.beacon,errorBeacon:n.NT.errorBeacon,licenseKey:void 0,applicationID:void 0,sa:void 0,queueTime:void 0,applicationTime:void 0,ttGuid:void 0,user:void 0,account:void 0,product:void 0,extra:void 0,jsAttributes:{},userAttributes:void 0,atts:void 0,transactionName:void 0,tNamePlain:void 0},a={};function s(e){try{const t=c(e);return!!t.licenseKey&&!!t.errorBeacon&&!!t.applicationID}catch(e){return!1}}function c(e){if(!e)throw new Error("All info objects require an agent identifier!");if(!a[e])throw new Error("Info for ".concat(e," was never set"));return a[e]}function u(e,t){if(!e)throw new Error("All info objects require an agent identifier!");a[e]=(0,i.a)(t,o);const r=(0,n.nY)(e);r&&(r.info=a[e])}},9417:(e,t,r)=>{"use strict";r.d(t,{D0:()=>g,gD:()=>h,xN:()=>p});var n=r(993);const i=e=>{if(!e||"string"!=typeof e)return!1;try{document.createDocumentFragment().querySelector(e)}catch{return!1}return!0};var o=r(2614),a=r(944),s=r(384),c=r(8122);const u="[data-nr-mask]",d=()=>{const e={mask_selector:"*",block_selector:"[data-nr-block]",mask_input_options:{color:!1,date:!1,"datetime-local":!1,email:!1,month:!1,number:!1,range:!1,search:!1,tel:!1,text:!1,time:!1,url:!1,week:!1,textarea:!1,select:!1,password:!0}};return{ajax:{deny_list:void 0,block_internal:!0,enabled:!0,harvestTimeSeconds:10,autoStart:!0},distributed_tracing:{enabled:void 0,exclude_newrelic_header:void 0,cors_use_newrelic_header:void 0,cors_use_tracecontext_headers:void 0,allowed_origins:void 0},feature_flags:[],generic_events:{enabled:!0,harvestTimeSeconds:30,autoStart:!0},harvest:{tooManyRequestsDelay:60},jserrors:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},logging:{enabled:!0,harvestTimeSeconds:10,autoStart:!0,level:n.p_.INFO},metrics:{enabled:!0,autoStart:!0},obfuscate:void 0,page_action:{enabled:!0},page_view_event:{enabled:!0,autoStart:!0},page_view_timing:{enabled:!0,harvestTimeSeconds:30,autoStart:!0},performance:{capture_marks:!1,capture_measures:!1},privacy:{cookies_enabled:!0},proxy:{assets:void 0,beacon:void 0},session:{expiresMs:o.wk,inactiveMs:o.BB},session_replay:{autoStart:!0,enabled:!1,harvestTimeSeconds:60,preload:!1,sampling_rate:10,error_sampling_rate:100,collect_fonts:!1,inline_images:!1,fix_stylesheets:!0,mask_all_inputs:!0,get mask_text_selector(){return e.mask_selector},set mask_text_selector(t){i(t)?e.mask_selector="".concat(t,",").concat(u):""===t||null===t?e.mask_selector=u:(0,a.R)(5,t)},get block_class(){return"nr-block"},get ignore_class(){return"nr-ignore"},get mask_text_class(){return"nr-mask"},get block_selector(){return e.block_selector},set block_selector(t){i(t)?e.block_selector+=",".concat(t):""!==t&&(0,a.R)(6,t)},get mask_input_options(){return e.mask_input_options},set mask_input_options(t){t&&"object"==typeof t?e.mask_input_options={...t,password:!0}:(0,a.R)(7,t)}},session_trace:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},soft_navigations:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},spa:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},ssl:void 0,user_actions:{enabled:!0}}},l={},f="All configuration objects require an agent identifier!";function g(e){if(!e)throw new Error(f);if(!l[e])throw new Error("Configuration for ".concat(e," was never set"));return l[e]}function p(e,t){if(!e)throw new Error(f);l[e]=(0,c.a)(t,d());const r=(0,s.nY)(e);r&&(r.init=l[e])}function h(e,t){if(!e)throw new Error(f);var r=g(e);if(r){for(var n=t.split("."),i=0;i<n.length-1;i++)if("object"!=typeof(r=r[n[i]]))return;r=r[n[n.length-1]]}return r}},3371:(e,t,r)=>{"use strict";r.d(t,{V:()=>f,f:()=>l});var n=r(8122),i=r(384),o=r(6154),a=r(9324);let s=0;const c={buildEnv:a.F3,distMethod:a.Xs,version:a.xv,originTime:o.WN},u={customTransaction:void 0,disabled:!1,isolatedBacklog:!1,loaderType:void 0,maxBytes:3e4,onerror:void 0,ptid:void 0,releaseIds:{},appMetadata:{},session:void 0,denyList:void 0,timeKeeper:void 0,obfuscator:void 0},d={};function l(e){if(!e)throw new Error("All runtime objects require an agent identifier!");if(!d[e])throw new Error("Runtime for ".concat(e," was never set"));return d[e]}function f(e,t){if(!e)throw new Error("All runtime objects require an agent identifier!");d[e]={...(0,n.a)(t,u),...c},Object.hasOwnProperty.call(d[e],"harvestCount")||Object.defineProperty(d[e],"harvestCount",{get:()=>++s});const r=(0,i.nY)(e);r&&(r.runtime=d[e])}},9324:(e,t,r)=>{"use strict";r.d(t,{F3:()=>i,Xs:()=>o,xv:()=>n});const n="1.274.0",i="PROD",o="CDN"},6154:(e,t,r)=>{"use strict";r.d(t,{OF:()=>c,RI:()=>i,WN:()=>d,bv:()=>o,gm:()=>a,mw:()=>s,sb:()=>u});var n=r(1863);const i="undefined"!=typeof window&&!!window.document,o="undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self.navigator instanceof WorkerNavigator||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis.navigator instanceof WorkerNavigator),a=i?window:"undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis),s=Boolean("hidden"===a?.document?.visibilityState),c=/iPad|iPhone|iPod/.test(a.navigator?.userAgent),u=c&&"undefined"==typeof SharedWorker,d=((()=>{const e=a.navigator?.userAgent?.match(/Firefox[/\s](\d+\.\d+)/);Array.isArray(e)&&e.length>=2&&e[1]})(),Date.now()-(0,n.t)())},1687:(e,t,r)=>{"use strict";r.d(t,{Ak:()=>c,Ze:()=>l,x3:()=>u});var n=r(7836),i=r(3606),o=r(860),a=r(2646);const s={};function c(e,t){const r={staged:!1,priority:o.P3[t]||0};d(e),s[e].get(t)||s[e].set(t,r)}function u(e,t){e&&s[e]&&(s[e].get(t)&&s[e].delete(t),g(e,t,!1),s[e].size&&f(e))}function d(e){if(!e)throw new Error("agentIdentifier required");s[e]||(s[e]=new Map)}function l(e="",t="feature",r=!1){if(d(e),!e||!s[e].get(t)||r)return g(e,t);s[e].get(t).staged=!0,f(e)}function f(e){const t=Array.from(s[e]);t.every((([e,t])=>t.staged))&&(t.sort(((e,t)=>e[1].priority-t[1].priority)),t.forEach((([t])=>{s[e].delete(t),g(e,t)})))}function g(e,t,r=!0){const o=e?n.ee.get(e):n.ee,s=i.i.handlers;if(!o.aborted&&o.backlog&&s){if(r){const e=o.backlog[t],r=s[t];if(r){for(let t=0;e&&t<e.length;++t)p(e[t],r);Object.entries(r).forEach((([e,t])=>{Object.values(t||{}).forEach((t=>{t[0]?.on&&t[0]?.context()instanceof a.y&&t[0].on(e,t[1])}))}))}}o.isolatedBacklog||delete s[t],o.backlog[t]=null,o.emit("drain-"+t,[])}}function p(e,t){var r=e[1];Object.values(t[r]||{}).forEach((t=>{var r=e[0];if(t[0]===r){var n=t[1],i=e[3],o=e[2];n.apply(i,o)}}))}},7836:(e,t,r)=>{"use strict";r.d(t,{P:()=>c,ee:()=>u});var n=r(384),i=r(8990),o=r(3371),a=r(2646),s=r(5607);const c="nr@context:".concat(s.W),u=function e(t,r){var n={},s={},d={},l=!1;try{l=16===r.length&&(0,o.f)(r).isolatedBacklog}catch(e){}var f={on:p,addEventListener:p,removeEventListener:function(e,t){var r=n[e];if(!r)return;for(var i=0;i<r.length;i++)r[i]===t&&r.splice(i,1)},emit:function(e,r,n,i,o){!1!==o&&(o=!0);if(u.aborted&&!i)return;t&&o&&t.emit(e,r,n);for(var a=g(n),c=h(e),d=c.length,l=0;l<d;l++)c[l].apply(a,r);var p=m()[s[e]];p&&p.push([f,e,r,a]);return a},get:v,listeners:h,context:g,buffer:function(e,t){const r=m();if(t=t||"feature",f.aborted)return;Object.entries(e||{}).forEach((([e,n])=>{s[n]=t,t in r||(r[t]=[])}))},abort:function(){f._aborted=!0,Object.keys(f.backlog).forEach((e=>{delete f.backlog[e]}))},isBuffering:function(e){return!!m()[s[e]]},debugId:r,backlog:l?{}:t&&"object"==typeof t.backlog?t.backlog:{},isolatedBacklog:l};return Object.defineProperty(f,"aborted",{get:()=>{let e=f._aborted||!1;return e||(t&&(e=t.aborted),e)}}),f;function g(e){return e&&e instanceof a.y?e:e?(0,i.I)(e,c,(()=>new a.y(c))):new a.y(c)}function p(e,t){n[e]=h(e).concat(t)}function h(e){return n[e]||[]}function v(t){return d[t]=d[t]||e(f,t)}function m(){return f.backlog}}(void 0,"globalEE"),d=(0,n.Zm)();d.ee||(d.ee=u)},2646:(e,t,r)=>{"use strict";r.d(t,{y:()=>n});class n{constructor(e){this.contextId=e}}},9908:(e,t,r)=>{"use strict";r.d(t,{d:()=>n,p:()=>i});var n=r(7836).ee.get("handle");function i(e,t,r,i,o){o?(o.buffer([e],i),o.emit(e,t,r)):(n.buffer([e],i),n.emit(e,t,r))}},3606:(e,t,r)=>{"use strict";r.d(t,{i:()=>o});var n=r(9908);o.on=a;var i=o.handlers={};function o(e,t,r,o){a(o||n.d,i,e,t,r)}function a(e,t,r,i,o){o||(o="feature"),e||(e=n.d);var a=t[o]=t[o]||{};(a[r]=a[r]||[]).push([e,i])}},3878:(e,t,r)=>{"use strict";function n(e,t){return{capture:e,passive:!1,signal:t}}function i(e,t,r=!1,i){window.addEventListener(e,t,n(r,i))}function o(e,t,r=!1,i){document.addEventListener(e,t,n(r,i))}r.d(t,{DD:()=>o,jT:()=>n,sp:()=>i})},5607:(e,t,r)=>{"use strict";r.d(t,{W:()=>n});const n=(0,r(9566).bz)()},9566:(e,t,r)=>{"use strict";r.d(t,{LA:()=>s,bz:()=>a});var n=r(6154);const i="xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx";function o(e,t){return e?15&e[t]:16*Math.random()|0}function a(){const e=n.gm?.crypto||n.gm?.msCrypto;let t,r=0;return e&&e.getRandomValues&&(t=e.getRandomValues(new Uint8Array(30))),i.split("").map((e=>"x"===e?o(t,r++).toString(16):"y"===e?(3&o()|8).toString(16):e)).join("")}function s(e){const t=n.gm?.crypto||n.gm?.msCrypto;let r,i=0;t&&t.getRandomValues&&(r=t.getRandomValues(new Uint8Array(e)));const a=[];for(var s=0;s<e;s++)a.push(o(r,i++).toString(16));return a.join("")}},2614:(e,t,r)=>{"use strict";r.d(t,{BB:()=>a,H3:()=>n,g:()=>u,iL:()=>c,tS:()=>s,uh:()=>i,wk:()=>o});const n="NRBA",i="SESSION",o=144e5,a=18e5,s={STARTED:"session-started",PAUSE:"session-pause",RESET:"session-reset",RESUME:"session-resume",UPDATE:"session-update"},c={SAME_TAB:"same-tab",CROSS_TAB:"cross-tab"},u={OFF:0,FULL:1,ERROR:2}},1863:(e,t,r)=>{"use strict";function n(){return Math.floor(performance.now())}r.d(t,{t:()=>n})},944:(e,t,r)=>{"use strict";function n(e,t){"function"==typeof console.debug&&console.debug("New Relic Warning: https://github.com/newrelic/newrelic-browser-agent/blob/main/docs/warning-codes.md#".concat(e),t)}r.d(t,{R:()=>n})},5284:(e,t,r)=>{"use strict";r.d(t,{t:()=>c,B:()=>s});var n=r(7836),i=r(6154);const o="newrelic";const a=new Set,s={};function c(e,t){const r=n.ee.get(t);s[t]??={},e&&"object"==typeof e&&(a.has(t)||(r.emit("rumresp",[e]),s[t]=e,a.add(t),function(e={}){try{i.gm.dispatchEvent(new CustomEvent(o,{detail:e}))}catch(e){}}({loaded:!0})))}},8990:(e,t,r)=>{"use strict";r.d(t,{I:()=>i});var n=Object.prototype.hasOwnProperty;function i(e,t,r){if(n.call(e,t))return e[t];var i=r();if(Object.defineProperty&&Object.keys)try{return Object.defineProperty(e,t,{value:i,writable:!0,enumerable:!1}),i}catch(e){}return e[t]=i,i}},6389:(e,t,r)=>{"use strict";function n(e,t=500,r={}){const n=r?.leading||!1;let i;return(...r)=>{n&&void 0===i&&(e.apply(this,r),i=setTimeout((()=>{i=clearTimeout(i)}),t)),n||(clearTimeout(i),i=setTimeout((()=>{e.apply(this,r)}),t))}}function i(e){let t=!1;return(...r)=>{t||(t=!0,e.apply(this,r))}}r.d(t,{J:()=>i,s:()=>n})},5289:(e,t,r)=>{"use strict";r.d(t,{GG:()=>o,sB:()=>a});var n=r(3878);function i(){return"undefined"==typeof document||"complete"===document.readyState}function o(e,t){if(i())return e();(0,n.sp)("load",e,t)}function a(e){if(i())return e();(0,n.DD)("DOMContentLoaded",e)}},384:(e,t,r)=>{"use strict";r.d(t,{NT:()=>o,US:()=>d,Zm:()=>a,bQ:()=>c,dV:()=>s,nY:()=>u,pV:()=>l});var n=r(6154),i=r(1863);const o={beacon:"bam.nr-data.net",errorBeacon:"bam.nr-data.net"};function a(){return n.gm.NREUM||(n.gm.NREUM={}),void 0===n.gm.newrelic&&(n.gm.newrelic=n.gm.NREUM),n.gm.NREUM}function s(){let e=a();return e.o||(e.o={ST:n.gm.setTimeout,SI:n.gm.setImmediate,CT:n.gm.clearTimeout,XHR:n.gm.XMLHttpRequest,REQ:n.gm.Request,EV:n.gm.Event,PR:n.gm.Promise,MO:n.gm.MutationObserver,FETCH:n.gm.fetch,WS:n.gm.WebSocket}),e}function c(e,t){let r=a();r.initializedAgents??={},t.initializedAt={ms:(0,i.t)(),date:new Date},r.initializedAgents[e]=t}function u(e){let t=a();return t.initializedAgents?.[e]}function d(e,t){a()[e]=t}function l(){return function(){let e=a();const t=e.info||{};e.info={beacon:o.beacon,errorBeacon:o.errorBeacon,...t}}(),function(){let e=a();const t=e.init||{};e.init={...t}}(),s(),function(){let e=a();const t=e.loader_config||{};e.loader_config={...t}}(),a()}},2843:(e,t,r)=>{"use strict";r.d(t,{u:()=>i});var n=r(3878);function i(e,t=!1,r,i){(0,n.DD)("visibilitychange",(function(){if(t)return void("hidden"===document.visibilityState&&e());e(document.visibilityState)}),r,i)}},3434:(e,t,r)=>{"use strict";r.d(t,{YM:()=>c});var n=r(7836),i=r(5607);const o="nr@original:".concat(i.W);var a=Object.prototype.hasOwnProperty,s=!1;function c(e,t){return e||(e=n.ee),r.inPlace=function(e,t,n,i,o){n||(n="");const a="-"===n.charAt(0);for(let s=0;s<t.length;s++){const c=t[s],u=e[c];d(u)||(e[c]=r(u,a?c+n:n,i,c,o))}},r.flag=o,r;function r(t,r,n,s,c){return d(t)?t:(r||(r=""),nrWrapper[o]=t,function(e,t,r){if(Object.defineProperty&&Object.keys)try{return Object.keys(e).forEach((function(r){Object.defineProperty(t,r,{get:function(){return e[r]},set:function(t){return e[r]=t,t}})})),t}catch(e){u([e],r)}for(var n in e)a.call(e,n)&&(t[n]=e[n])}(t,nrWrapper,e),nrWrapper);function nrWrapper(){var o,a,d,l;try{a=this,o=[...arguments],d="function"==typeof n?n(o,a):n||{}}catch(t){u([t,"",[o,a,s],d],e)}i(r+"start",[o,a,s],d,c);try{return l=t.apply(a,o)}catch(e){throw i(r+"err",[o,a,e],d,c),e}finally{i(r+"end",[o,a,l],d,c)}}}function i(r,n,i,o){if(!s||t){var a=s;s=!0;try{e.emit(r,n,i,t,o)}catch(t){u([t,r,n,i],e)}s=a}}}function u(e,t){t||(t=n.ee);try{t.emit("internal-error",e)}catch(e){}}function d(e){return!(e&&"function"==typeof e&&e.apply&&!e[o])}},993:(e,t,r)=>{"use strict";r.d(t,{ET:()=>o,p_:()=>i});var n=r(860);const i={ERROR:"ERROR",WARN:"WARN",INFO:"INFO",DEBUG:"DEBUG",TRACE:"TRACE"},o="log";n.K7.logging},3969:(e,t,r)=>{"use strict";r.d(t,{TZ:()=>n,XG:()=>s,rs:()=>i,xV:()=>a,z_:()=>o});const n=r(860).K7.metrics,i="sm",o="cm",a="storeSupportabilityMetrics",s="storeEventMetrics"},6630:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewEvent},782:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewTiming},6344:(e,t,r)=>{"use strict";r.d(t,{G4:()=>i});var n=r(2614);r(860).K7.sessionReplay;const i={RECORD:"recordReplay",PAUSE:"pauseReplay",REPLAY_RUNNING:"replayRunning",ERROR_DURING_REPLAY:"errorDuringReplay"};n.g.ERROR,n.g.FULL,n.g.OFF},4234:(e,t,r)=>{"use strict";r.d(t,{W:()=>o});var n=r(7836),i=r(1687);class o{constructor(e,t){this.agentIdentifier=e,this.ee=n.ee.get(e),this.featureName=t,this.blocked=!1}deregisterDrain(){(0,i.x3)(this.agentIdentifier,this.featureName)}}},7603:(e,t,r)=>{"use strict";r.d(t,{j:()=>P});var n=r(860),i=r(2555),o=r(3371),a=r(9908),s=r(7836),c=r(1687),u=r(5289),d=r(6154),l=r(944),f=r(3969),g=r(384),p=r(6344);const h=["setErrorHandler","finished","addToTrace","addRelease","addPageAction","setCurrentRouteName","setPageViewName","setCustomAttribute","interaction","noticeError","setUserId","setApplicationVersion","start",p.G4.RECORD,p.G4.PAUSE,"log","wrapLogger"],v=["setErrorHandler","finished","addToTrace","addRelease"];var m=r(1863),b=r(2614),y=r(993);var w=r(2646),A=r(3434);function R(e,t,r,n){if("object"!=typeof t||!t||"string"!=typeof r||!r||"function"!=typeof t[r])return(0,l.R)(29);const i=function(e){return(e||s.ee).get("logger")}(e),o=(0,A.YM)(i),a=new w.y(s.P);return a.level=n.level,a.customAttributes=n.customAttributes,o.inPlace(t,[r],"wrap-logger-",a),i}function E(){const e=(0,g.pV)();h.forEach((t=>{e[t]=(...r)=>function(t,...r){let n=[];return Object.values(e.initializedAgents).forEach((e=>{e&&e.api?e.exposed&&e.api[t]&&n.push(e.api[t](...r)):(0,l.R)(38,t)})),n.length>1?n:n[0]}(t,...r)}))}const x={};function _(e,t,g=!1){t||(0,c.Ak)(e,"api");const h={};var w=s.ee.get(e),A=w.get("tracer");x[e]=b.g.OFF,w.on(p.G4.REPLAY_RUNNING,(t=>{x[e]=t}));var E="api-",_=E+"ixn-";function N(t,r,n,o){const a=(0,i.Vp)(e);return null===r?delete a.jsAttributes[t]:(0,i.x1)(e,{...a,jsAttributes:{...a.jsAttributes,[t]:r}}),j(E,n,!0,o||null===r?"session":void 0)(t,r)}function T(){}h.log=function(e,{customAttributes:t={},level:r=y.p_.INFO}={}){(0,a.p)(f.xV,["API/log/called"],void 0,n.K7.metrics,w),function(e,t,r={},i=y.p_.INFO){(0,a.p)(f.xV,["API/logging/".concat(i.toLowerCase(),"/called")],void 0,n.K7.metrics,e),(0,a.p)(y.ET,[(0,m.t)(),t,r,i],void 0,n.K7.logging,e)}(w,e,t,r)},h.wrapLogger=(e,t,{customAttributes:r={},level:i=y.p_.INFO}={})=>{(0,a.p)(f.xV,["API/wrapLogger/called"],void 0,n.K7.metrics,w),R(w,e,t,{customAttributes:r,level:i})},v.forEach((e=>{h[e]=j(E,e,!0,"api")})),h.addPageAction=j(E,"addPageAction",!0,n.K7.genericEvents),h.setPageViewName=function(t,r){if("string"==typeof t)return"/"!==t.charAt(0)&&(t="/"+t),(0,o.f)(e).customTransaction=(r||"http://custom.transaction")+t,j(E,"setPageViewName",!0)()},h.setCustomAttribute=function(e,t,r=!1){if("string"==typeof e){if(["string","number","boolean"].includes(typeof t)||null===t)return N(e,t,"setCustomAttribute",r);(0,l.R)(40,typeof t)}else(0,l.R)(39,typeof e)},h.setUserId=function(e){if("string"==typeof e||null===e)return N("enduser.id",e,"setUserId",!0);(0,l.R)(41,typeof e)},h.setApplicationVersion=function(e){if("string"==typeof e||null===e)return N("application.version",e,"setApplicationVersion",!1);(0,l.R)(42,typeof e)},h.start=()=>{try{(0,a.p)(f.xV,["API/start/called"],void 0,n.K7.metrics,w),w.emit("manual-start-all")}catch(e){(0,l.R)(23,e)}},h[p.G4.RECORD]=function(){(0,a.p)(f.xV,["API/recordReplay/called"],void 0,n.K7.metrics,w),(0,a.p)(p.G4.RECORD,[],void 0,n.K7.sessionReplay,w)},h[p.G4.PAUSE]=function(){(0,a.p)(f.xV,["API/pauseReplay/called"],void 0,n.K7.metrics,w),(0,a.p)(p.G4.PAUSE,[],void 0,n.K7.sessionReplay,w)},h.interaction=function(e){return(new T).get("object"==typeof e?e:{})};const S=T.prototype={createTracer:function(e,t){var r={},i=this,o="function"==typeof t;return(0,a.p)(f.xV,["API/createTracer/called"],void 0,n.K7.metrics,w),g||(0,a.p)(_+"tracer",[(0,m.t)(),e,r],i,n.K7.spa,w),function(){if(A.emit((o?"":"no-")+"fn-start",[(0,m.t)(),i,o],r),o)try{return t.apply(this,arguments)}catch(e){const t="string"==typeof e?new Error(e):e;throw A.emit("fn-err",[arguments,this,t],r),t}finally{A.emit("fn-end",[(0,m.t)()],r)}}}};function j(e,t,r,i){return function(){return(0,a.p)(f.xV,["API/"+t+"/called"],void 0,n.K7.metrics,w),i&&(0,a.p)(e+t,[(0,m.t)(),...arguments],r?null:this,i,w),r?void 0:this}}function k(){r.e(296).then(r.bind(r,8778)).then((({setAPI:t})=>{t(e),(0,c.Ze)(e,"api")})).catch((e=>{(0,l.R)(27,e),w.abort()}))}return["actionText","setName","setAttribute","save","ignore","onEnd","getContext","end","get"].forEach((e=>{S[e]=j(_,e,void 0,g?n.K7.softNav:n.K7.spa)})),h.setCurrentRouteName=g?j(_,"routeName",void 0,n.K7.softNav):j(E,"routeName",!0,n.K7.spa),h.noticeError=function(t,r){"string"==typeof t&&(t=new Error(t)),(0,a.p)(f.xV,["API/noticeError/called"],void 0,n.K7.metrics,w),(0,a.p)("err",[t,(0,m.t)(),!1,r,!!x[e]],void 0,n.K7.jserrors,w)},d.RI?(0,u.GG)((()=>k()),!0):k(),h}var N=r(9417),T=r(8122);const S={accountID:void 0,trustKey:void 0,agentID:void 0,licenseKey:void 0,applicationID:void 0,xpid:void 0},j={};var k=r(5284);const I=e=>{const t=e.startsWith("http");e+="/",r.p=t?e:"https://"+e};let O=!1;function P(e,t={},r,n){let{init:a,info:c,loader_config:u,runtime:l={},exposed:f=!0}=t;l.loaderType=r;const p=(0,g.pV)();c||(a=p.init,c=p.info,u=p.loader_config),(0,N.xN)(e.agentIdentifier,a||{}),function(e,t){if(!e)throw new Error("All loader-config objects require an agent identifier!");j[e]=(0,T.a)(t,S);const r=(0,g.nY)(e);r&&(r.loader_config=j[e])}(e.agentIdentifier,u||{}),c.jsAttributes??={},d.bv&&(c.jsAttributes.isWorker=!0),(0,i.x1)(e.agentIdentifier,c);const h=(0,N.D0)(e.agentIdentifier),v=[c.beacon,c.errorBeacon];O||(h.proxy.assets&&(I(h.proxy.assets),v.push(h.proxy.assets)),h.proxy.beacon&&v.push(h.proxy.beacon),E(),(0,g.US)("activatedFeatures",k.B),e.runSoftNavOverSpa&&=!0===h.soft_navigations.enabled&&h.feature_flags.includes("soft_nav")),l.denyList=[...h.ajax.deny_list||[],...h.ajax.block_internal?v:[]],l.ptid=e.agentIdentifier,(0,o.V)(e.agentIdentifier,l),e.ee=s.ee.get(e.agentIdentifier),void 0===e.api&&(e.api=_(e.agentIdentifier,n,e.runSoftNavOverSpa)),void 0===e.exposed&&(e.exposed=f),O=!0}},8374:(e,t,r)=>{r.nc=(()=>{try{return document?.currentScript?.nonce}catch(e){}return""})()},860:(e,t,r)=>{"use strict";r.d(t,{$J:()=>o,K7:()=>n,P3:()=>i});const n={ajax:"ajax",genericEvents:"generic_events",jserrors:"jserrors",logging:"logging",metrics:"metrics",pageAction:"page_action",pageViewEvent:"page_view_event",pageViewTiming:"page_view_timing",sessionReplay:"session_replay",sessionTrace:"session_trace",softNav:"soft_navigations",spa:"spa"},i={[n.pageViewEvent]:1,[n.pageViewTiming]:2,[n.metrics]:3,[n.jserrors]:4,[n.spa]:5,[n.ajax]:6,[n.sessionTrace]:7,[n.softNav]:8,[n.sessionReplay]:9,[n.logging]:10,[n.genericEvents]:11},o={[n.pageViewTiming]:"events",[n.ajax]:"events",[n.spa]:"events",[n.softNav]:"events",[n.metrics]:"jserrors",[n.jserrors]:"jserrors",[n.sessionTrace]:"browser/blobs",[n.sessionReplay]:"browser/blobs",[n.logging]:"browser/logs",[n.genericEvents]:"ins"}}},n={};function i(e){var t=n[e];if(void 0!==t)return t.exports;var o=n[e]={exports:{}};return r[e](o,o.exports,i),o.exports}i.m=r,i.d=(e,t)=>{for(var r in t)i.o(t,r)&&!i.o(e,r)&&Object.defineProperty(e,r,{enumerable:!0,get:t[r]})},i.f={},i.e=e=>Promise.all(Object.keys(i.f).reduce(((t,r)=>(i.f[r](e,t),t)),[])),i.u=e=>"nr-rum-1.274.0.min.js",i.o=(e,t)=>Object.prototype.hasOwnProperty.call(e,t),e={},t="NRBA-1.274.0.PROD:",i.l=(r,n,o,a)=>{if(e[r])e[r].push(n);else{var s,c;if(void 0!==o)for(var u=document.getElementsByTagName("script"),d=0;d<u.length;d++){var l=u[d];if(l.getAttribute("src")==r||l.getAttribute("data-webpack")==t+o){s=l;break}}if(!s){c=!0;var f={296:"sha512-gkYkZDAwQ9PwaDXs2YM+rNIdRej1Ac1mupWobRJ8eahQcXz6/sunGZCKklrzi5kWxhOGRZr2tn0rEKuLTXzfAA=="};(s=document.createElement("script")).charset="utf-8",s.timeout=120,i.nc&&s.setAttribute("nonce",i.nc),s.setAttribute("data-webpack",t+o),s.src=r,0!==s.src.indexOf(window.location.origin+"/")&&(s.crossOrigin="anonymous"),f[a]&&(s.integrity=f[a])}e[r]=[n];var g=(t,n)=>{s.onerror=s.onload=null,clearTimeout(p);var i=e[r];if(delete e[r],s.parentNode&&s.parentNode.removeChild(s),i&&i.forEach((e=>e(n))),t)return t(n)},p=setTimeout(g.bind(null,void 0,{type:"timeout",target:s}),12e4);s.onerror=g.bind(null,s.onerror),s.onload=g.bind(null,s.onload),c&&document.head.appendChild(s)}},i.r=e=>{"undefined"!=typeof Symbol&&Symbol.toStringTag&&Object.defineProperty(e,Symbol.toStringTag,{value:"Module"}),Object.defineProperty(e,"__esModule",{value:!0})},i.p="https://js-agent.newrelic.com/",(()=>{var e={840:0,374:0};i.f.j=(t,r)=>{var n=i.o(e,t)?e[t]:void 0;if(0!==n)if(n)r.push(n[2]);else{var o=new Promise(((r,i)=>n=e[t]=[r,i]));r.push(n[2]=o);var a=i.p+i.u(t),s=new Error;i.l(a,(r=>{if(i.o(e,t)&&(0!==(n=e[t])&&(e[t]=void 0),n)){var o=r&&("load"===r.type?"missing":r.type),a=r&&r.target&&r.target.src;s.message="Loading chunk "+t+" failed.\n("+o+": "+a+")",s.name="ChunkLoadError",s.type=o,s.request=a,n[1](s)}}),"chunk-"+t,t)}};var t=(t,r)=>{var n,o,[a,s,c]=r,u=0;if(a.some((t=>0!==e[t]))){for(n in s)i.o(s,n)&&(i.m[n]=s[n]);if(c)c(i)}for(t&&t(r);u<a.length;u++)o=a[u],i.o(e,o)&&e[o]&&e[o][0](),e[o]=0},r=self["webpackChunk:NRBA-1.274.0.PROD"]=self["webpackChunk:NRBA-1.274.0.PROD"]||[];r.forEach(t.bind(null,0)),r.push=t.bind(null,r.push.bind(r))})(),(()=>{"use strict";i(8374);var e=i(944),t=i(6344),r=i(9566);class n{agentIdentifier;constructor(e=(0,r.LA)(16)){this.agentIdentifier=e}#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}addPageAction(e,t){return this.#e("addPageAction",e,t)}setPageViewName(e,t){return this.#e("setPageViewName",e,t)}setCustomAttribute(e,t,r){return this.#e("setCustomAttribute",e,t,r)}noticeError(e,t){return this.#e("noticeError",e,t)}setUserId(e){return this.#e("setUserId",e)}setApplicationVersion(e){return this.#e("setApplicationVersion",e)}setErrorHandler(e){return this.#e("setErrorHandler",e)}addRelease(e,t){return this.#e("addRelease",e,t)}log(e,t){return this.#e("log",e,t)}}class o extends n{#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}start(){return this.#e("start")}finished(e){return this.#e("finished",e)}recordReplay(){return this.#e(t.G4.RECORD)}pauseReplay(){return this.#e(t.G4.PAUSE)}addToTrace(e){return this.#e("addToTrace",e)}setCurrentRouteName(e){return this.#e("setCurrentRouteName",e)}interaction(){return this.#e("interaction")}wrapLogger(e,t,r){return this.#e("wrapLogger",e,t,r)}}var a=i(860),s=i(9417);const c=Object.values(a.K7);function u(e){const t={};return c.forEach((r=>{t[r]=function(e,t){return!0===(0,s.gD)(t,"".concat(e,".enabled"))}(r,e)})),t}var d=i(7603);var l=i(1687),f=i(4234),g=i(5289),p=i(6154),h=i(384);const v=e=>p.RI&&!0===(0,s.gD)(e,"privacy.cookies_enabled");function m(e){return!!(0,h.dV)().o.MO&&v(e)&&!0===(0,s.gD)(e,"session_trace.enabled")}var b=i(6389);class y extends f.W{constructor(e,t,r=!0){super(e.agentIdentifier,t),this.auto=r,this.abortHandler=void 0,this.featAggregate=void 0,this.onAggregateImported=void 0,!1===e.init[this.featureName].autoStart&&(this.auto=!1),this.auto?(0,l.Ak)(e.agentIdentifier,t):this.ee.on("manual-start-all",(0,b.J)((()=>{(0,l.Ak)(e.agentIdentifier,this.featureName),this.auto=!0,this.importAggregator(e)})))}importAggregator(t,r={}){if(this.featAggregate||!this.auto)return;let n;this.onAggregateImported=new Promise((e=>{n=e}));const o=async()=>{let o;try{if(v(this.agentIdentifier)){const{setupAgentSession:e}=await i.e(296).then(i.bind(i,3861));o=e(t)}}catch(t){(0,e.R)(20,t),this.ee.emit("internal-error",[t]),this.featureName===a.K7.sessionReplay&&this.abortHandler?.()}try{if(t.sharedAggregator)await t.sharedAggregator;else{t.sharedAggregator=i.e(296).then(i.bind(i,9337));const{EventAggregator:e}=await t.sharedAggregator;t.sharedAggregator=new e}if(!this.#t(this.featureName,o))return(0,l.Ze)(this.agentIdentifier,this.featureName),void n(!1);const{lazyFeatureLoader:e}=await i.e(296).then(i.bind(i,6103)),{Aggregate:a}=await e(this.featureName,"aggregate");this.featAggregate=new a(t,r),n(!0)}catch(t){(0,e.R)(34,t),this.abortHandler?.(),(0,l.Ze)(this.agentIdentifier,this.featureName,!0),n(!1),this.ee&&this.ee.abort()}};p.RI?(0,g.GG)((()=>o()),!0):o()}#t(e,t){switch(e){case a.K7.sessionReplay:return m(this.agentIdentifier)&&!!t;case a.K7.sessionTrace:return!!t;default:return!0}}}var w=i(6630);class A extends y{static featureName=w.T;constructor(e,t=!0){super(e,w.T,t),this.importAggregator(e)}}var R=i(9908),E=i(2843),x=i(3878),_=i(782),N=i(1863);class T extends y{static featureName=_.T;constructor(e,t=!0){super(e,_.T,t),p.RI&&((0,E.u)((()=>(0,R.p)("docHidden",[(0,N.t)()],void 0,_.T,this.ee)),!0),(0,x.sp)("pagehide",(()=>(0,R.p)("winPagehide",[(0,N.t)()],void 0,_.T,this.ee))),this.importAggregator(e))}}var S=i(3969);class j extends y{static featureName=S.TZ;constructor(e,t=!0){super(e,S.TZ,t),this.importAggregator(e)}}new class extends o{constructor(t,r){super(r),p.gm?(this.features={},(0,h.bQ)(this.agentIdentifier,this),this.desiredFeatures=new Set(t.features||[]),this.desiredFeatures.add(A),this.runSoftNavOverSpa=[...this.desiredFeatures].some((e=>e.featureName===a.K7.softNav)),(0,d.j)(this,t,t.loaderType||"agent"),this.run()):(0,e.R)(21)}get config(){return{info:this.info,init:this.init,loader_config:this.loader_config,runtime:this.runtime}}run(){try{const t=u(this.agentIdentifier),r=[...this.desiredFeatures];r.sort(((e,t)=>a.P3[e.featureName]-a.P3[t.featureName])),r.forEach((r=>{if(!t[r.featureName]&&r.featureName!==a.K7.pageViewEvent)return;if(this.runSoftNavOverSpa&&r.featureName===a.K7.spa)return;if(!this.runSoftNavOverSpa&&r.featureName===a.K7.softNav)return;const n=function(e){switch(e){case a.K7.ajax:return[a.K7.jserrors];case a.K7.sessionTrace:return[a.K7.ajax,a.K7.pageViewEvent];case a.K7.sessionReplay:return[a.K7.sessionTrace];case a.K7.pageViewTiming:return[a.K7.pageViewEvent];default:return[]}}(r.featureName).filter((e=>!(e in this.features)));n.length>0&&(0,e.R)(36,{targetFeature:r.featureName,missingDependencies:n}),this.features[r.featureName]=new r(this)}))}catch(t){(0,e.R)(22,t);for(const e in this.features)this.features[e].abortHandler?.();const r=(0,h.Zm)();delete r.initializedAgents[this.agentIdentifier]?.api,delete r.initializedAgents[this.agentIdentifier]?.features,delete this.sharedAggregator;return r.ee.get(this.agentIdentifier).abort(),!1}}}({features:[A,T,j],loaderType:"lite"})})()})();</script> <div class="dialog-off-canvas-main-canvas" data-off-canvas-main-canvas> <header class="header"> <div class="container"> <div class="row"> <div class="col-xs-12 col-sm-4 header__logo-col"> <a class="header__logo navbar-btn pull-left" href="/" title="Home"> <img src="/themes/custom/fca/images/logo.png" alt="Home" width="210" height="66"> </a> </div> <div class="col-md-8 col-sm-8 header__nav-col"> <div class="row header__nav-search"> <div id="block-fca-funnelback-fca-funnelback-search-box" class="block block-fca-funnelback clearfix col-xs-12 col-md-6 header__nav-search-block"> <section class="fca-funnelback-investsmart-search-form block block-fca-funnelback block-funnelback-search-block clearfix" data-drupal-selector="fca-funnelback-investsmart-search-form" novalidate="novalidate" id="block-funnelbacksearchblock"> <form action="/about/how-we-operate/complain-about-regulators" method="post" id="fca-funnelback-investsmart-search-form" accept-charset="UTF-8"> <div class="input-group search-input-group"> <label class="sr-only" for="edit-search-term"> Search </label> <input title="Search" placeholder="Search" class="funnelback-query form-text form-control" data-drupal-selector="edit-search-term" type="text" id="edit-search-term" name="search_term" value="" size="60" maxlength="128" /> <span class="input-group-btn"> <button aria-label="Submit" title="Submit" class="form-submit btn--search text-hide button js-form-submit form-submit btn-primary btn icon-before" data-drupal-selector="edit-submit" type="submit" id="edit-submit--2" name="op" value="Search"><span class="icon glyphicon glyphicon-search" aria-hidden="true"></span> Search</button> </span> </div> <input data-drupal-selector="form-nsl08imexts4sxabaehahqy614f-ruj6lm8u1jick-o" type="hidden" name="form_build_id" value="form-nSl08Imexts4SXabaEhahQY614f_ruJ6lm8U1JIcK_o" /><input data-drupal-selector="edit-fca-funnelback-investsmart-search-form" type="hidden" name="form_id" value="fca_funnelback_investsmart_search_form" /> </form> </section> </div> </div> </div> <div class="col-md-10 header__nav-col header__nav-menu"> <div class="row header__nav-wrapper"> <nav class="navbar navbar-default header__nav-navigation" aria-labelledby="navbar-collapse"> <div class="navbar-header"> <button type="button" class="navbar-toggle menu-icon" data-toggle="collapse" data-target=".navbar-collapse"> <span class="sr-only">Toggle navigation</span> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </button> </div> <div class="navbar-collapse collapse" id="navbar-collapse"> <section class="block-tb-megamenu-main-menu"> <div class="tb-megamenu tb-megamenu-main-menu"> <nav aria-labelledby="block-fca-main-menu-menu" id="block-fca-main-menu"> <p class="sr-only" id="block-fca-main-menu-menu">Main navigation</p> <div class="always-show"> <ul class="tb-megamenu-nav nav level-0 items-6 list-inline mega-menu"> <li class="active active-trail first tb-megamenu-item level-1 mega dropdown col-xs-12 col-sm-2 mega-menu__level-one-item mega-menu__about-us"> <a href="/about" class="dropdown-toggle mega-menu__level-one-link active-trail" data-drupal-link-system-path="node/98011">About us</a> <div class="megamenu__menu view view-megamenu-block view-id-megamenu_block view-display-id-megamenu_block_contextual dropdown-menu mega-menu__level-two-wrapper"> <div class="view-content"> <div class="container"> <div class="row"> <div class="views-element-container form-group"><div class="megamenu-promo view view-megamenu-promo-content view-id-megamenu_promo_content view-display-id-block js-view-dom-id-c39bfefabc7ad59f1c24d7c5d9f16c2471cdc87e5458661e6546903d93e45812"> <h3 class="promo-block__title heading__underline">Contact us</h3> <div class="view-content"> <div class="views-row"><div class="promo-block__copy"><p>Get in touch by phone, via our online form, or by post:</p> <p>&nbsp;</p> <p>Financial Conduct Authority<br> 12 Endeavour Square<br> London E20 1JN</p> <p>&nbsp;</p> </div><a href="/contact" class="promo-block__read-more btn btn--arrow-right" aria-label="Contact us - Contact us">Contact us</a></div> </div> </div> </div> <div class="megamenu-categories"> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">What we do</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-d2d7c952aa57873085dd09be52dd88db0d2b5c534c0d613c894c74ef45eb325b"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/about/what-we-do/the-fca" hreflang="en">About the FCA</a></li> <li class="menu--item"><a href="/about/what-we-do/enhancing-market-integrity" hreflang="en">Enhancing market integrity</a></li> <li class="menu--item"><a href="/about/how-we-work-menu" hreflang="en">How we work</a></li> <li class="menu--item"><a href="/about/what-we-do/promoting-competition" hreflang="en">Promoting competition</a></li> <li class="menu--item"><a href="/about/what-we-do/protecting-consumers" hreflang="en">Protecting consumers</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">How we regulate</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-f7f4725600ff803f400bf78fb68ea87c32b6c7899cfc7a38746293edf4566fcc"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/authorisation-menu" hreflang="en">Authorisation</a></li> <li class="menu--item"><a href="/about/how-we-regulate/enforcement" hreflang="en">Enforcement</a></li> <li class="menu--item"><a href="/about/how-we-regulate/handbook" hreflang="en">Handbook of rules and guidance</a></li> <li class="menu--item"><a href="/about/how-we-regulate/international-standards-regulations" hreflang="en">International standards and regulations</a></li> <li class="menu--item"><a href="/about/how-we-regulate/supervision" hreflang="en">Supervision</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">How we operate</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-c14d82fcae1ea3a028389096e3dd6df1932368dcd06f03eb41d228eb524f181b"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/about/how-we-operate/complain-about-regulators" hreflang="en">Complain about us, the PRA or the Bank of England (the regulators)</a></li> <li class="menu--item"><a href="/about/how-we-operate/corporate-responsibility" hreflang="en">Corporate responsibility</a></li> <li class="menu--item"><a href="/about/how-we-operate/diversity-equity-inclusion" hreflang="en">Diversity, equity and inclusion</a></li> <li class="menu--item"><a href="/about/how-we-operate/environmental-sustainability" hreflang="en">Environmental sustainability</a></li> <li class="menu--item"><a href="/about/how-we-operate/who-work-with" hreflang="en">Who we work with</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Who we are</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-b4d23a30e574ce8f0fcd2e37caad49790d8bdc364d934760a0f13f7276537329"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/about/who-we-are/chair" hreflang="en">Chair</a></li> <li class="menu--item"><a href="/about/who-we-are/chief-executive" hreflang="en">Chief Executive</a></li> <li class="menu--item"><a href="/about/who-we-are/committees" hreflang="en">Committees</a></li> <li class="menu--item"><a href="/about/who-we-are/executive-committees" hreflang="en">Executive committees</a></li> <li class="menu--item"><a href="/about/who-we-are/fca-board" hreflang="en">FCA Board</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Join us</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-061eaaaa32ed3fd784284ed2aa2e27cbbea8807e1ea198963107691f51a12260"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/careers-home" hreflang="en">Careers home</a></li> <li class="menu--item"><a href="/careers/early-careers" hreflang="en">Early careers</a></li> <li class="menu--item"><a href="/careers/experienced-professionals" hreflang="en">Experienced professionals</a></li> </ul> </div> </div> </div> </div> </div> <div class="views-element-container form-group"><div class="megamenu-footer view view-megamenu-footer view-id-megamenu_footer view-display-id-block js-view-dom-id-468763ef834fcee79956f34db78f1042a97e01b3415ec61aeec9b7d5610742a3"> </div> </div> <button tabindex="0" aria-label="Close menu link" class="megamenu__close btn--close text-hide hidden-xs js-megamenu-close">Close menu</button> </div> </div> </div> </div> </li> <li class="tb-megamenu-item level-1 mega dropdown col-xs-12 col-sm-2 mega-menu__level-one-item mega-menu__firms"> <a href="/firms" class="dropdown-toggle mega-menu__level-one-link" data-drupal-link-system-path="node/2886">Firms</a> <div class="megamenu__menu view view-megamenu-block view-id-megamenu_block view-display-id-megamenu_block_contextual dropdown-menu mega-menu__level-two-wrapper"> <div class="view-content"> <div class="container"> <div class="row"> <div class="views-element-container form-group"><div class="megamenu-promo view view-megamenu-promo-content view-id-megamenu_promo_content view-display-id-block js-view-dom-id-2ab1d553ba358b8e0db5dd1ffb3a3276123b503596e20b67b7e538063e785f7d"> <h3 class="promo-block__title heading__underline">Firms overview</h3> <div class="view-content"> <div class="views-row"><div class="promo-block__copy"><p>Go to our dedicated section to see support for firms and our latest policy updates.</p> <p>&nbsp;</p> </div><a href="/firms" class="promo-block__read-more btn btn--arrow-right" aria-label="Firms overview - Find out more">Find out more</a></div> </div> </div> </div> <div class="megamenu-categories"> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><a href="/firms/authorisation" hreflang="en">Firm authorisation</a></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-b9b6e228aa7870a56b9c7ab08b09bef38282cc991172bf2674692f6fdcb4c757"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/firms/authorisation" hreflang="en">Authorisation</a></li> <li class="menu--item"><a href="/firms/authorisation/cancel" hreflang="en">Cancelling an authorisation or registration</a></li> <li class="menu--item"><a href="/firms/check-if-firm-authorised" hreflang="en">Check if a firm is authorised</a></li> <li class="menu--item"><a href="/firms/authorisation/apply" hreflang="en">How to apply for authorisation or registration</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Regulated firms</span></h4><div class="megamenu__menu view view-megamenu-block view-id-megamenu_block view-display-id-megamenu_firms_types js-view-dom-id-8f6ad4d37d956a3a9c6004293441c915572db51c30e8ca095769d8c3dc3e0762 dropdown-menu mega-menu__level-two-wrapper"> <div class="view-content"> <div class="container"> <div class="row"> <div class="megamenu-categories"> <div class="item-list firms-types"> <ul> <li class="menu--item"><a href="/firms" hreflang="en">All firms</a></li> <li class="menu--item"><a href="/firms/claims-management-companies" hreflang="en">Claims management companies</a></li> <li class="menu--item"><a href="/firms/consumer-credit" hreflang="en">Consumer credit firms</a></li> <li class="menu--item"><a href="/firms/electronic-money-payment-institutions" hreflang="en">Electronic money and payment institutions</a></li> <li class="menu--item"><a href="/firms/funeral-plan-providers-intermediaries" hreflang="en">Funeral plan providers and intermediaries</a></li> <li class="menu--item"><a href="/firms/innovation" hreflang="en">Innovation Hub</a></li> <li class="menu--item"><a href="/firms/mutual-societies" hreflang="en">Mutual societies</a></li> </ul> </div> </div> <button tabindex="0" aria-label="Close menu link" class="megamenu__close btn--close text-hide hidden-xs js-megamenu-close">Close menu</button> </div> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Tasks for firms</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-e91927deb6cbccb618e112eb363e181b5c30789016308d0d1cc3d42d634b00d3"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/firms/approved-persons" hreflang="en">Approved persons</a></li> <li class="menu--item"><a href="/firms/change-control" hreflang="en">Change in control</a></li> <li class="menu--item"><a href="/firms/fees" hreflang="en">Fees and levies</a></li> <li class="menu--item"><a href="/firms/firm-details" hreflang="en">Keeping your firm&#039;s details up to date</a></li> <li class="menu--item"><a href="/firms/appointed-representatives-principals" hreflang="en">Principals and appointed representatives </a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><a href="/firms/consumer-duty" hreflang="en">Focus areas</a></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-fb3d10b230ec224e3fc371a04666c17621f2302d0b9f99669793af32c8fd7d0c"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/firms/consumer-duty" hreflang="en">Consumer Duty</a></li> <li class="menu--item"><a href="/firms/cost-living-firm-information" hreflang="en">Cost of living: firm information</a></li> <li class="menu--item"><a href="/firms/cryptoassets-information" hreflang="en">Cryptoassets</a></li> <li class="menu--item"><a href="/firms/access-to-cash" hreflang="en">Helping people access cash</a></li> <li class="menu--item"><a href="/firms/regulatory-framework-reforms" hreflang="en">Regulatory framework reforms</a></li> <li class="menu--item"><a href="/firms/senior-managers-certification-regime" hreflang="en">Senior Managers and Certification Regime </a></li> </ul> </div> </div> </div> </div> </div> <div class="views-element-container form-group"><div class="megamenu-footer view view-megamenu-footer view-id-megamenu_footer view-display-id-block js-view-dom-id-4864bcc4234a32190e7172d0d0e3f127b592366f25f9f08807895c0afc2ad604"> <div class="view-content"> <div style="background-image: url(https://www.fca.org.uk/sites/default/files/styles/no_style/public/media/images/megamenu-banner-consumer-duty-350_78.jpg?itok=5eIJffZC);" class="megamenu-footer__image" > </div> <div class="views-row"><div class="megamenu-footer__copy"><p class="megamenu-footer__title">Consumer Duty </p> <p>We're hosting events to help firms prepare for the new rules. Sign up to hear about these and related communications.</p> </div><a href="/sign-consumer-duty-email-updates" class="megamenu-footer__read-more btn btn--arrow-right" aria-label="Consumer Duty - Sign up">Sign up</a></div> </div> </div> </div> <button tabindex="0" aria-label="Close menu link" class="megamenu__close btn--close text-hide hidden-xs js-megamenu-close">Close menu</button> </div> </div> </div> </div> </li> <li class="tb-megamenu-item level-1 mega dropdown col-xs-12 col-sm-2 mega-menu__level-one-item mega-menu__markets"> <a href="/markets" class="dropdown-toggle mega-menu__level-one-link" data-drupal-link-system-path="node/2891">Markets</a> <div class="megamenu__menu view view-megamenu-block view-id-megamenu_block view-display-id-megamenu_block_contextual dropdown-menu mega-menu__level-two-wrapper"> <div class="view-content"> <div class="container"> <div class="row"> <div class="views-element-container form-group"><div class="view view-megamenu-promo-content view-id-megamenu_promo_content view-display-id-block js-view-dom-id-8b8f121939a0929642885dc29297cdf532547b5e87821f308230fc374b491951"> </div> </div> <div class="megamenu-categories"> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Primary markets</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-d3289b034005f15fd11cdfadc7c643f548ced2a668b250bae28f875974a32b64"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/markets/primary-markets/forms" hreflang="en">Forms and checklists</a></li> <li class="menu--item"><a href="/markets/primary-markets/knowledge-base" hreflang="en">Knowledge Base</a></li> <li class="menu--item"><a href="/markets/primary-markets/listing-applications" hreflang="en">Listing applications and cancellations</a></li> <li class="menu--item"><a href="/markets/ukla/regulatory-disclosures" hreflang="en">Regulatory Disclosures</a></li> <li class="menu--item"><a href="/markets/primary-markets/sponsor-regime" hreflang="en">The sponsor regime</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Markets policy</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-d3a120a321dfda268ab91a9f0f122f4c2274a429de55fd2a4648143fe051fcf8"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/markets/libor-transition" hreflang="en">About LIBOR transition</a></li> <li class="menu--item"><a href="/markets/data-reporting-services-providers-drsps" hreflang="en">Data reporting services providers</a></li> <li class="menu--item"><a href="/markets/securitisation" hreflang="en">Securitisation</a></li> <li class="menu--item"><a href="/markets/uk-emir" hreflang="en">UK EMIR</a></li> <li class="menu--item"><a href="/markets/sftr" hreflang="en">UK Securities Financing Transactions Regulation (UK SFTR)</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Regulated markets</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-a8dc44e923d5a6e0b184b8fd5cddedaf0f4ff5e82e2f7c25ddcf49999e27ad2d"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/markets/benchmarks" hreflang="en">Benchmarks</a></li> <li class="menu--item"><a href="/markets/central-securities-depositories" hreflang="en">Central securities depositories</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Market abuse</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-a6a6130ce9f605e0115cf09b69267edd5a0e65b730df6d4c131b558b6d37baa6"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/markets/market-abuse/how-report-suspected-market-abuse-firm-or-trading-venue" hreflang="en">How to report suspected market abuse as a firm or trading venue</a></li> <li class="menu--item"><a href="/markets/market-abuse/how-report-suspected-market-abuse-individual" hreflang="en">How to report suspected market abuse as an individual</a></li> <li class="menu--item"><a href="/markets/market-abuse/regulation" hreflang="en">Market Abuse Regulation</a></li> <li class="menu--item"><a href="/markets/market-abuse/polling-and-market-abuse-regulation" hreflang="en">Polling and Market Abuse Regulation</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Short selling</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-353ec046d457be1005ae040522089ee5103fb0e5a1570f524f5a6639d34222dd"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/markets/short-selling/exemptions-requirements" hreflang="en">Exemptions from short-selling requirements</a></li> <li class="menu--item"><a href="/markets/short-selling/notification-disclosure-net-short-positions" hreflang="en">Notification and disclosure of net short positions</a></li> <li class="menu--item"><a href="/markets/short-selling" hreflang="en">Short selling</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Transaction reporting</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-380d4eb3e2b27bb3173dd8f94e1d7a440095580c0a6d56eed336a966d60d9bc1"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/markets/transaction-reporting/instrument-reference-data" hreflang="en">Instrument reference data</a></li> <li class="menu--item"><a href="/markets/transaction-reporting" hreflang="en">Transaction reporting</a></li> </ul> </div> </div> </div> </div> </div> <div class="views-element-container form-group"><div class="megamenu-footer view view-megamenu-footer view-id-megamenu_footer view-display-id-block js-view-dom-id-30cccd8d3aff2020f874dd76d23c8acc040a7d5822026e285e4475688205bf4f"> </div> </div> <button tabindex="0" aria-label="Close menu link" class="megamenu__close btn--close text-hide hidden-xs js-megamenu-close">Close menu</button> </div> </div> </div> </div> </li> <li class="tb-megamenu-item level-1 mega dropdown col-xs-12 col-sm-2 mega-menu__level-one-item mega-menu__consumers"> <a href="/consumers" class="dropdown-toggle mega-menu__level-one-link" data-drupal-link-system-path="node/2901">Consumers</a> <div class="megamenu__menu view view-megamenu-block view-id-megamenu_block view-display-id-megamenu_block_contextual dropdown-menu mega-menu__level-two-wrapper"> <div class="view-content"> <div class="container"> <div class="row"> <div class="views-element-container form-group"><div class="megamenu-promo view view-megamenu-promo-content view-id-megamenu_promo_content view-display-id-block js-view-dom-id-25b3449a1d2479aa776f8e9dfa338a78826f3c3d864900c3befa47a5af00d1cf"> <h3 class="promo-block__title heading__underline">Our Consumer section</h3> <div class="view-content"> <div style="background-image: url(https://www.fca.org.uk/sites/default/files/styles/no_style/public/media/images/megamenu-promo-consumers-326_151.jpg?itok=TUo8zN9W);" class="megamenu-promo__image" > </div> <div class="views-row"><div class="promo-block__copy"><p>See our dedicated section to help you stay up-to-date with financial services in the UK.</p> <p>&nbsp;</p> </div><a href="/consumers" class="promo-block__read-more btn btn--arrow-right" aria-label="Our Consumer section - Find out more">Find out more</a></div> </div> </div> </div> <div class="megamenu-categories"> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Your rights</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-7aa03cdfb8a2d6e0784d3d7b28abb619aff97a8db9c386e05f0d8b168f54375e"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/consumers/check-if-firm-fca-authorised" hreflang="en">Check if a firm is authorised</a></li> <li class="menu--item"><a href="/consumers/pension-transfer-defined-benefit" hreflang="en">Considering a defined benefit pension transfer</a></li> <li class="menu--item"><a href="/consumers/high-risk-investments" hreflang="en">High risk investments</a></li> <li class="menu--item"><a href="/consumers/information-victims-financial-crime" hreflang="en">Information for victims of financial crime</a></li> <li class="menu--item"><a href="/consumers/using-financial-services-register" hreflang="en">Using the Financial Services Register</a></li> <li class="menu--item"><a href="/consumers/your-rights-financial-services" hreflang="en">Your rights with financial services</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Complaints</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-42d279e8095dfa7497de76c58fb914412a453d32504807b4c742c1a25f0df715"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/consumers/complain-about-regulator" hreflang="en">Complain about a regulator</a></li> <li class="menu--item"><a href="/consumers/claim-compensation-firm-fails" hreflang="en">How to claim compensation if a firm fails</a></li> <li class="menu--item"><a href="/consumers/how-complain" hreflang="en">How to complain</a></li> <li class="menu--item"><a href="/consumers/using-claims-management-companies" hreflang="en">Using claims management companies</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Scams</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-f1a882e4964472dc6439392df76957fb22e78439cc8eff8926ff09b2b0e830f0"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/consumers/crypto-investment-scams" hreflang="en">Crypto investment scams</a></li> <li class="menu--item"><a href="/consumers/fake-fca-communications" hreflang="en">Fake FCA communications</a></li> <li class="menu--item"><a href="/consumers/loan-fee-fraud" hreflang="en">Loan fee fraud</a></li> <li class="menu--item"><a href="/consumers/pension-scams" hreflang="en">Pension scams</a></li> <li class="menu--item"><a href="/consumers/protect-yourself-scams" hreflang="en">Protect yourself from scams</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Report a firm</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-eb911e278c5077264838a26ec6da278307f8a221918b35be09997d61bf686fbb"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/consumers/misleading-financial-promotions" hreflang="en">Misleading financial promotions</a></li> <li class="menu--item"><a href="/consumers/how-complain/report-payment-services-e-money-firm" hreflang="en">Report a payment services or e-money firm</a></li> <li class="menu--item"><a href="/consumers/report-scam" hreflang="en">Report a scam</a></li> <li class="menu--item"><a href="/consumers/unfair-contracts" hreflang="en">Unfair contracts</a></li> </ul> </div> </div> </div> </div> </div> <div class="views-element-container form-group"><div class="megamenu-footer view view-megamenu-footer view-id-megamenu_footer view-display-id-block js-view-dom-id-07b6cfaf875932b3248bf830f8549ce76d822be2a1d564b4ab4564cfa6456bcd"> <div class="view-content"> <div style="background-image: url(https://www.fca.org.uk/sites/default/files/styles/no_style/public/media/images/megamenu-banner-warnings-350_78.jpg?itok=w6yre39y);" class="megamenu-footer__image" > </div> <div class="views-row"><div class="megamenu-footer__copy"><p class="megamenu-footer__title">FCA Warning List </p> <p>Find our most up-to-date warnings of firms and individuals running scams or operating without authorisation.</p> </div><a href="/consumers/warning-list-unauthorised-firms" class="megamenu-footer__read-more btn btn--arrow-right" aria-label="FCA Warning List - Read more">Read more</a></div> </div> </div> </div> <button tabindex="0" aria-label="Close menu link" class="megamenu__close btn--close text-hide hidden-xs js-megamenu-close">Close menu</button> </div> </div> </div> </div> </li> <li class="tb-megamenu-item level-1 mega dropdown col-xs-12 col-sm-2 mega-menu__level-one-item mega-menu__news"> <a href="/news" class="dropdown-toggle mega-menu__level-one-link" data-drupal-link-system-path="node/11876">News</a> <div class="megamenu__menu view view-megamenu-block view-id-megamenu_block view-display-id-megamenu_block_contextual dropdown-menu mega-menu__level-two-wrapper"> <div class="view-content"> <div class="container"> <div class="row"> <div class="views-element-container form-group"><div class="megamenu-promo view view-megamenu-promo-content view-id-megamenu_promo_content view-display-id-block js-view-dom-id-059cf1fcfe07766f255aeb356c36e8504ef8008e1e54f2e52be91d835dfb838b"> <h3 class="promo-block__title heading__underline">Sign up to receive daily alerts on the warnings we issue</h3> <div class="view-content"> <div class="views-row"><div class="promo-block__copy"><p>Receive new and updated warnings in a daily email.</p> <p>&nbsp;</p> </div><a href="/sign-fca-warnings-list-daily-alerts" class="promo-block__read-more btn btn--arrow-right" aria-label="Sign up to receive daily alerts on the warnings we issue - Sign up">Sign up</a></div> </div> </div> </div> <div class="megamenu-categories"> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><a href="/news" hreflang="en">News</a></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-57a7b3e7874b3d6ad0eba86360cf9e3de530cd56e7e6ac9b3d4a04eeec1e8370"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/news/blogs/blogs" hreflang="en">Blogs</a></li> <li class="menu--item"><a href="/news/news-stories/news-stories" hreflang="en">News stories</a></li> <li class="menu--item"><a href="/news/press-releases/press-releases" hreflang="en">Press releases</a></li> <li class="menu--item"><a href="/news/speeches/speeches" hreflang="en">Speeches</a></li> <li class="menu--item"><a href="/news/statements/statements" hreflang="en">Statements</a></li> <li class="menu--item"><a href="/news/warnings/warnings" hreflang="en">Warnings</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Media centre</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-ddd82e49cbc16deebe9b3d39e507bec9041481f0bfb0a21f34e04053c976f3b6"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/news/news-stories/inside-fca-podcasts" hreflang="en">Inside FCA podcasts</a></li> <li class="menu--item"><a href="/news/news-stories/media-library" hreflang="en">Media library</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><a href="/events" hreflang="en">Events</a></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-ecb292c7a1daa0a138de61f65ddcd51bf986d29f5d5e78fd7567645bd874c2e2"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/news/news-stories/see-all-fca-events" hreflang="en">See all FCA events</a></li> </ul> </div> </div> </div> </div> </div> <div class="views-element-container form-group"><div class="megamenu-footer view view-megamenu-footer view-id-megamenu_footer view-display-id-block js-view-dom-id-f6156de570385e284aa8d40aa5361073d154d906054a0717328ef4601e37859b"> </div> </div> <button tabindex="0" aria-label="Close menu link" class="megamenu__close btn--close text-hide hidden-xs js-megamenu-close">Close menu</button> </div> </div> </div> </div> </li> <li class="last tb-megamenu-item level-1 mega dropdown col-xs-12 col-sm-2 mega-menu__level-one-item mega-menu__publications"> <a href="/publications" class="dropdown-toggle mega-menu__level-one-link" data-drupal-link-system-path="node/6011">Publications</a> <div class="megamenu__menu view view-megamenu-block view-id-megamenu_block view-display-id-megamenu_block_contextual dropdown-menu mega-menu__level-two-wrapper"> <div class="view-content"> <div class="container"> <div class="row"> <div class="views-element-container form-group"><div class="view view-megamenu-promo-content view-id-megamenu_promo_content view-display-id-block js-view-dom-id-b86e77d04b331ca5bf355966cfc8b4764fe223f8aec8fd7b2ca14c22ea557096"> </div> </div> <div class="megamenu-categories"> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link"><a href="/publications/search-results?p_search_term=%20&amp;category=policy%20and%20guidance%2Cpolicy%20and%20guidance-calls%20for%20input%2Cpolicy%20and%20guidance-consultation%20papers%2Cpolicy%20and%20guidance-discussion%20papers%2Cpolicy%20and%20guidance-feedback%20statements%2Cpolicy%20and%20guidance-finalised%20guidance%2Cpolicy%20and%20guidance-guidance%20consultations%2Cpolicy%20and%20guidance-good%20and%20poor%20practice%2Cpolicy%20and%20guidance-handbook%2Cpolicy%20and%20guidance-market%20studies%2Cpolicy%20and%20guidance-multi-firm%20reviews%2Cpolicy%20and%20guidance-newsletters%2Cpolicy%20and%20guidance-policy%20statements%2Cpolicy%20and%20guidance-thematic%20reviews&amp;sort_by=dmetaZ">Policy and guidance</a></span></h4></div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link"><a href="/publications/search-results?category=corporate%20documents%2Ccorporate%20documents-annual%20reports%2Ccorporate%20documents-business%20plans%2Ccorporate%20documents-corporate%20documents%2Ccorporate%20documents-impact%20assessments%2Ccorporate%20documents-memorandums%20of%20understanding%2Ccorporate%20documents-correspondence%2Ccorporate%20documents-foi%20releases%2Ccorporate%20documents-meeting%20minutes&amp;start=1">Corporate documents</a></span></h4></div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link"><a href="/publications/search-results?p_search_term&amp;category=notices%20and%20decisions-decision%20notices%2Cnotices%20and%20decisions-libor%20notices%2Cnotices%20and%20decisions-final%20notices%2Cnotices%20and%20decisions-warning%20notices%2Cnotices%20and%20decisions-supervisory%20notices%2Cnotices%20and%20decisions-cancellation%20notices%2Cnotices%20and%20decisions-requirement%20notices%2Cnotices%20and%20decisions-temporary%20product%20interventions%2Cnotices%20and%20decisions-undertakings%2Cnotices%20and%20decisions-waivers%20and%20crr%20notices">Notices and decisions</a></span></h4></div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link"><a href="/data">Data</a></span></h4></div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link"><a href="/research">Research</a></span></h4></div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link"><a href="/publications/search-results?start=1&amp;category=forms">Forms</a></span></h4></div> </div> <div class="views-element-container form-group"><div class="megamenu-footer view view-megamenu-footer view-id-megamenu_footer view-display-id-block js-view-dom-id-be5e99557c5930e188beed3f49f5894939622ba741d48f327c53cd5bde5c8862"> </div> </div> <button tabindex="0" aria-label="Close menu link" class="megamenu__close btn--close text-hide hidden-xs js-megamenu-close">Close menu</button> </div> </div> </div> </div> </li> </ul> </div> </nav> </div> </section> </div> </nav> </div> </div> </div> </div> </header> <!-- Breadcrumb --> <div class="container" aria-label="Breadcrumb trail"> <div class="breadcrumb-wrapper"> <ol class="breadcrumb"> <li><a href="/">Home</a></li> <li><a href="/about">About us</a></li> <li class="active">Complain about us, the PRA or the Bank of England (the regulators)</li> </ol> </div> </div> <div role="main" class="main-container js-quickedit-main-content"> <section> <div class="highlighted"> <div class="region region-highlighted"> <div data-drupal-messages-fallback class="hidden"></div> </div> </div> <a id="main-content"></a> <div class="region region-content"> <div class="container container-header-- "> <div class="row row--relative"> <div data-history-node-id="3646" about="/about/how-we-operate/complain-about-regulators" class="article-header col-xs-12 four-step-limit col-sm-9"> <h1 class="page-header"> <span>Complain about us, the PRA or the Bank of England (the regulators)</span> </h1> <div class="article-meta "> <span class="pubdate">First published: <time datetime="2016-04-04T09:20:00Z">04/04/2016</time> </span> <span class="pubdate latest">Last updated: <span class="date">13/03/2024</span></span> <span class="revisions"><a href="#revisions">See all updates</a></span> </div> </div> </div> </div> <div class="container"> <div class="row"> <article data-history-node-id="3646" about="/about/how-we-operate/complain-about-regulators" class="article-header col-xs-12 four-step-limit col-sm-9 has-sidebar clearfix"> <div class="node-content__wrapper node-content__wrapper--border"> <section class="copy-highlighted copy-block component fca-colour--6c1d45 default"> <div class="container"> <p>Find out how to make a complaint about the regulators and how we investigate complaints.</p> </div> </section> <section class="copy-block default"> <div class="container"> <div class="copy-block__highlight"> <p>The regulators cannot consider complaints about the firms we regulate. If you have a complaint about a firm, then you should raise this initially with the firm. If you remain unhappy with the outcome, you may be able to make a complaint to the <a href="http://www.financial-ombudsman.org.uk/">Financial Ombudsman Service</a>.</p> </div> <p>&nbsp;</p> <p>The definition of what is considered&nbsp;a complaint about the regulators is found in the Complaints Scheme.</p> <p>Please refer to the <a data-entity-substitution="canonical" data-entity-type="media" data-entity-uuid="f17a3c55-79f0-4cff-ae56-4a1f6227b58b" href="/publication/corporate/complaints-scheme.pdf" title="complaints-scheme.pdf">Complaints Scheme (March 2016)</a> for complaints made to us on or before 31 October 2023.</p> <p>For complaints made to us on or after 1 November 2023, you should refer to <a data-entity-substitution="canonical" data-entity-type="media" data-entity-uuid="991d9e54-268b-4a6c-99e6-33565e48dba1" href="/publication/corporate/complaints-scheme-november-2023.pdf" title="complaints-scheme-november-2023.pdf">Complaints Scheme (November 2023)</a>.</p> <p>The Complaints Scheme also indicates what types of complaint we won’t investigate. Some examples of these are:</p> <ul> <li>complaints about our rules or guidance&nbsp;</li> <li>complaints about firms we regulate&nbsp;</li> <li>complaints about the actions or inactions of the Financial Ombudsman Service, the Financial Services Compensation Scheme or MoneyHelper</li> </ul> <p>For clarity, it is possible to make complaints to different organisations simultaneously, for example you can make a complaint to us and the Financial Ombudsman about the same thing at the same time.</p> <p>There is no need to allow one complaint to be concluded before you start another. However, the complaint about us must be about how we have carried out, or failed to carry out, our ‘relevant functions’ as defined in the Complaints Scheme.</p> <p>We recommend that you make your complaint to us as soon as you are aware of the issue.&nbsp;</p> <h2>How to complain</h2> <p>There are several ways you can contact us if you want to make a complaint. You can either:</p> <ul> <li>complete an <a href="https://www.fca.org.uk/about/complain-about-regulators/form">online complaints form</a></li> <li>download a <a href="/publication/forms/complaints-form.pdf">printable form</a>&nbsp;(PDF) or send a letter to us at:&nbsp;Complaints Department (Risk &amp; Compliance Oversight Division), Financial Conduct Authority, 12 Endeavour Square, London, E20 1JN</li> </ul> <p>If you are unable to complain in writing, you can call the Complaints Team’s voicemail service on 020 7066 9870 and we will aim to return your call within 2 working days of receiving it. Please note we are unable to answer general enquiries on this line.</p> <p>If you want to contact us about something else that is not a complaint about the FCA or one of the other regulators, you can contact our consumer helpline on 0800 111 6768 or visit our <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="532d5ec1-1bf3-4622-8ddb-072620e72331" href="/contact" title="Contact us">contact us</a> page.</p> <p>Please use one of these methods to contact the Financial Conduct Authority in the first instance even if your complaint is against the PRA or the Bank of England.</p> <p>We want to make sure you can make a complaint and communicate with us effectively. If you need information in a different format, such as an audio recording, large print, or spoken rather than written communication, then please let us know when you raise your complaint or call the complaints voicemail service on 020 7066 9870 and we will do our best to help. With your consent, we can also talk to your representative, such as a relative, friend or community advocate about your complaint. If you have contacted us before about a complaint or problem, please have your case reference number ready to give us.&nbsp;</p> <p>You can find out more about how <a href="/accessibility">we provide support</a> so you can communicate with us effectively.&nbsp;&nbsp;</p> <p>We know the issues leading to a complaint can be frustrating or distressing. Please be polite to our people though, as we don’t allow abusive behaviour towards them and it may affect how well we are able to communicate with you about your complaint. Find out <a href="/contact-us/abusive-behaviour-policy">more</a>.</p> <h2>Dealing with your complaint</h2> <p>Complaints help us learn lessons and improve our performance. We take these matters seriously and aim to resolve complaints quickly and impartially, while treating complainants with courtesy and sensitivity.</p> <p>We will acknowledge your complaint within 5 working days. We will then let you know within 4 weeks if we cannot investigate it and explain why.</p> <p>If we do investigate your complaint, we may decide it is best handled by our business area that is most closely connected with it. Alternatively, we may decide that our Complaints Team should conduct its own investigation. We will keep you informed of our investigation throughout.</p> <p>During the course of your complaint, we welcome information from you about your experience with firms to help assist with our oversight of those firms.</p> <p>If we consider your complaint to be justified we will apologise and, if appropriate, explain what we intend to do to fix the problem or prevent it happening again. Depending on the circumstances, we may offer you a goodwill payment in recognition of any inconvenience you have suffered.</p> <h2>If you are unhappy with the outcome of your complaint</h2> <p>If your complaint was handled by the business area it related to and you are unhappy with the response, you can refer it to the Complaints Team.</p> <p>If you are unhappy with Complaints Team’s response, or the way your complaint was handled, you can refer your complaint to the <a href="http://frccommissioner.org.uk">Complaints Commissioner</a>. This should usually be done within 3 months of the date of our response to your complaint. Our decision letter will give you further information on how to do this, and when you need to do it by.&nbsp;</p> <h2>How we use your data</h2> <p>If you make a complaint by email, telephone or&nbsp;our complaints forms, you will be asked to give us some personal information about yourself, such as your name and email address. This is primarily to help us to respond to your complaint and to allow us to identify you if you contact us again. We will also record any other personal information about you and others that you may give us as part of your complaint.</p> <p>The Complaints Scheme is a joint scheme used by the FCA, PRA and the Bank of England so to find out more about how and why we use personal information and who to contact if you have any questions, please see our privacy notices: <a href="/data-protection">FCA’s privacy notice</a>, and the Bank of England’s privacy notice&nbsp;(available on its website).</p> </div> </section> <div class="node_view"></div> <div id="revisions" class="page-revisions container"> <button class="h3 page-revisions__title" aria-expanded="false">Page updates</button> <div class="view view-page-update-revision-logs view-id-page_update_revision_logs view-display-id-revision_log js-view-dom-id-2864187c86ef9c07aaac4677cc057cfc3db0d41ffc762bb5a537ad09beb4ccb0"> <div class="view-content"> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2023-09-06T11:53:57+01:00">06/09/2023</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Information added</strong></span><span class="views-field views-field-revision-log"><span class="field-content"> contact information updated and general page amends</span></span></div> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2023-02-17T13:23:35+00:00">17/02/2023</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Editorial amendment</strong></span><span class="views-field views-field-revision-log"><span class="field-content"> general minor amends</span></span></div> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2023-02-08T13:37:39+00:00">08/02/2023</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Information added</strong></span><span class="views-field views-field-revision-log"><span class="field-content"> Update to an existing Protocol with the Commissioner</span></span></div> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2023-01-23T09:30:07+00:00">23/01/2023</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Information added</strong></span><span class="views-field views-field-revision-log"><span class="field-content"> Information about simultaneous complaints added</span></span></div> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2022-07-19T13:52:44+01:00">19/07/2022</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Editorial amendment</strong></span><span class="views-field views-field-revision-log"><span class="field-content"> Collapsed right hand navigation.</span></span></div> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2021-08-10T11:14:30+01:00">10/08/2021</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Information changed</strong></span><span class="views-field views-field-revision-log"><span class="field-content"> Money Advice Service to MoneyHelper</span></span></div> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2021-04-01T16:31:13+01:00">01/04/2021</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Document update</strong></span><span class="views-field views-field-revision-log"><span class="field-content"> Printable form (PDF).</span></span></div> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2021-03-11T15:17:18+00:00">11/03/2021</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Information changed</strong></span><span class="views-field views-field-revision-log"><span class="field-content"> Contact email address updated</span></span></div> </div> </div> </div> <div class="page-feedback container"> <form class="webform-submission-form webform-submission-add-form webform-submission-page-feedback-form-form webform-submission-page-feedback-form-add-form webform-submission-page-feedback-form-node-3646-form webform-submission-page-feedback-form-node-3646-add-form js-webform-details-toggle webform-details-toggle webform-client-form webform-client-form- feedback-form fca-custom-form webform-conditional-processed" data-drupal-selector="webform-submission-page-feedback-form-node-3646-add-form" novalidate="novalidate" action="/about/how-we-operate/complain-about-regulators#webform-submission-page-feedback-form-node-3646-add-form" method="post" id="webform-submission-page-feedback-form-node-3646-add-form" accept-charset="UTF-8"> <fieldset data-drupal-selector="edit-radios" class="radios--wrapper fieldgroup form-composite webform-composite-visible-title js-webform-type-radios webform-type-radios js-form-item form-item js-form-wrapper form-wrapper" id="edit-radios--wrapper"> <legend id="edit-radios--wrapper-legend"> <span class="fieldset-legend">Was this page useful?</span> </legend> <div class="fieldset-wrapper"> <div id="edit-radios" class="js-webform-radios webform-options-display-side-by-side"><div class="form-item js-form-item form-type-radio js-form-type-radio form-item-radios js-form-item-radios radio"> <label for="edit-radios-yes" class="control-label option"><input data-drupal-selector="edit-radios-yes" class="form-radio" type="radio" id="edit-radios-yes" name="radios" value="Yes" /><span class="fca-custom-label">Yes </span></label> </div> <div class="form-item js-form-item form-type-radio js-form-type-radio form-item-radios js-form-item-radios radio"> <label for="edit-radios-no" class="control-label option"><input data-drupal-selector="edit-radios-no" class="form-radio" type="radio" id="edit-radios-no" name="radios" value="No" /><span class="fca-custom-label">No </span></label> </div> </div> </div> </fieldset> <div class="js-webform-states-hidden form-item js-form-item form-type-textarea js-form-type-textarea form-item-what-can-we-do-to-improve-pages-like-this- js-form-item-what-can-we-do-to-improve-pages-like-this- form-group"> <label for="edit-what-can-we-do-to-improve-pages-like-this-" class="control-label">What can we do to improve pages like this? </label> <div class="form-textarea-wrapper"> <textarea data-drupal-selector="edit-what-can-we-do-to-improve-pages-like-this-" class="form-textarea form-control resize-vertical" data-drupal-states="{&quot;visible&quot;:{&quot;.webform-submission-page-feedback-form-node-3646-add-form :input[name=\u0022radios\u0022]&quot;:{&quot;value&quot;:&quot;No&quot;}}}" id="edit-what-can-we-do-to-improve-pages-like-this-" name="what_can_we_do_to_improve_pages_like_this_" rows="5" cols="60"></textarea> </div> </div> <div class="js-webform-states-hidden form-item js-form-item form-type-textarea js-form-type-textarea form-item-what-did-you-find-helpful- js-form-item-what-did-you-find-helpful- form-group"> <label for="edit-what-did-you-find-helpful-" class="control-label">What did you find helpful?</label> <div class="form-textarea-wrapper"> <textarea data-drupal-selector="edit-what-did-you-find-helpful-" class="form-textarea form-control resize-vertical" data-drupal-states="{&quot;visible&quot;:{&quot;.webform-submission-page-feedback-form-node-3646-add-form :input[name=\u0022radios\u0022]&quot;:{&quot;value&quot;:&quot;Yes&quot;}}}" id="edit-what-did-you-find-helpful-" name="what_did_you_find_helpful_" rows="5" cols="60"></textarea> </div> </div> <input data-drupal-selector="edit-page-title" type="hidden" name="page_title" value="Complain about us, the PRA or the Bank of England (the regulators)" /><input data-drupal-selector="edit-page-url" type="hidden" name="page_url" value="https://www.fca.org.uk/about/how-we-operate/complain-about-regulators " /><div class="js-webform-states-hidden form-actions webform-actions clearfix fca-form-submit form-group js-form-wrapper form-wrapper" data-drupal-selector="edit-actions" data-drupal-states="{&quot;visible&quot;:{&quot;.webform-submission-page-feedback-form-node-3646-add-form :input[name=\u0022radios\u0022]&quot;:{&quot;checked&quot;:true}}}" id="edit-actions"><button class="webform-button--submit button button--primary js-form-submit form-submit btn-primary btn" data-drupal-selector="edit-actions-submit" type="submit" id="edit-actions-submit" name="op" value="Submit Feedback">Submit Feedback</button> </div> <input data-drupal-selector="form-ygspp-01dn9q3gxividbv-tqn4y2wmplqunjrouzfve" type="hidden" name="form_build_id" value="form-YgSPp_01dN9Q3GxiViDbv_tQN4y2WmplqUNjrOuZfvE" /><input data-drupal-selector="edit-webform-submission-page-feedback-form-node-3646-add-form" type="hidden" name="form_id" value="webform_submission_page_feedback_form_node_3646_add_form" /> <div class="hidden captcha captcha-type-challenge--recaptcha" data-drupal-selector="edit-captcha"> <div class="captcha__element"> <input data-drupal-selector="edit-captcha-sid" type="hidden" name="captcha_sid" value="416493911" /><input data-drupal-selector="edit-captcha-token" type="hidden" name="captcha_token" value="kuqBNz05_PsbgwwjdULW0eB9JXelN9Q0Wysi1UEoUAU" /><input data-drupal-selector="edit-captcha-response" type="hidden" name="captcha_response" value="Google no captcha" /><div class="g-recaptcha" data-sitekey="6Le47iYpAAAAAKG4kzgfF0rSSqUn0ikhLYR739_7" data-theme="light" data-type="image"></div><input data-drupal-selector="edit-captcha-cacheable" type="hidden" name="captcha_cacheable" value="1" /> </div> </div> <div class="url_hp-textfield form-group js-form-wrapper form-wrapper" style="display: none !important;"><div class="form-item js-form-item form-type-textfield js-form-type-textfield form-item-url-hp js-form-item-url-hp form-group"> <label for="edit-url-hp" class="control-label">Leave this field blank</label> <input autocomplete="off" data-drupal-selector="edit-url-hp" class="form-text form-control" type="text" id="edit-url-hp" name="url_hp" value="" size="20" maxlength="128" /> </div> </div> </form> </div> </article> <div class="article-sidebar col-xs-12 col-sm-3 article-sidebar--about-us article-sidebar--"> <div class="rhn article-sidebar__sticky" id="rhn"> <div class="header__social-links action-links"> <div class="row"> <div class="col-xs-6 col-md-4 col-lg-6 header__social-links--left header__social-links--left--mail"> <a id="printPageBtn" title="Print Page" aria-label="Print Page" href="/about/how-we-operate/complain-about-regulators/printable/print" target="_blank" class="header__print-page print-ignore">Print Page</a> </div> <div class="col-xs-6 col-md-8 col-lg-6 header__social-links--left"> <div class="links list-inline article-actions-list"> <div class="service-links-linkedin article-action"> <a href="https://www.linkedin.com/sharing/share-offsite?mini=true&amp;url=https%3A//www.fca.org.uk/about/how-we-operate/complain-about-regulators&amp;title=Complain%20about%20us%2C%20the%20PRA%20or%20the%20Bank%20of%20England%20%28the%20regulators%29&amp;summary=&amp;source=FCA" title="Publish this post to LinkedIn" aria-label="Publish this post to LinkedIn" class="service-links-linkedin sprites service-links w16 print-ignore" rel="nofollow" target="_blank"> <span class="sr-only">Linkedin</span> </a> </div> <div class="service-links-twitter article-action"> <a href="https://twitter.com/share?url=https%3A//www.fca.org.uk/about/how-we-operate/complain-about-regulators&amp;text=Complain%20about%20us%2C%20the%20PRA%20or%20the%20Bank%20of%20England%20%28the%20regulators%29&amp;summary=&amp;source=FCA" title="Share this on Twitter" aria-label="Share this on Twitter" class="service-links-twitter sprites service-links w16 print-ignore" rel="nofollow" target="_blank"> <span class="sr-only">Twitter</span> </a> </div> <div class="email_share last article-action"> <a href="/cdn-cgi/l/email-protection#c3fc90b6a1a9a6a0b7fe80acaeb3afa2aaade6f1f3a2a1acb6b7e6f1f3b6b0e6f180e6f1f3b7aba6e6f1f3939182e6f1f3acb1e6f1f3b7aba6e6f1f381a2ada8e6f1f3aca5e6f1f386ada4afa2ada7e6f1f3e6f1fbb7aba6e6f1f3b1a6a4b6afa2b7acb1b0e6f1fae6f1f3a2b7e6f1f3858082e5a2aeb3f881aca7bafe8ae6f1f3b0a2b4e6f1f3b7abaab0e6f1f3acade6f1f3b7aba6e6f1f3858082e6f1f3b4a6a1b0aab7a6e6f1f3a2ada7e6f1f3b7abacb6a4abb7e6f1f3baacb6e6f1f3aeaaa4abb7e6f1f3a1a6e6f1f3aaadb7a6b1a6b0b7a6a7e6f1f3abb7b7b3b0e6f082ececb4b4b4eda5a0a2edacb1a4edb6a8eca2a1acb6b7ecabacb4eeb4a6eeacb3a6b1a2b7a6eca0acaeb3afa2aaadeea2a1acb6b7eeb1a6a4b6afa2b7acb1b0" title="Share with Email" aria-label="Share with Email" class="print_mail print-ignore" rel="nofollow"></a> </div> </div> <span class="header__social-share-txt" aria-hidden="true"> Share page </span> </div> </div> </div> <div class="rhn__block"> <div class="rhn__header"> <h2 class="h5 rhn__header--title">In this section</h2> </div> <div class="view view-sidebar-in-this-section-published view-id-sidebar_in_this_section_published view-display-id-published"> <div class="rhn__items"> <div class="views-row"><div class="views-field views-field-nid"><span class="field-content"><div class="rhn__item"><a href="/about/how-we-operate/complain-about-regulators/compensatory-payments-for-complaints-handling-delay">Compensatory payments for complaint handling delays</a></div></span></div></div> <div class="views-row"><div class="views-field views-field-nid"><span class="field-content"><div class="rhn__item"><a href="/about/how-we-operate/complain-about-regulators/complaints-commissioner">Complaints Commissioner</a></div></span></div></div> <div class="views-row"><div class="views-field views-field-nid"><span class="field-content"><div class="rhn__item"><a href="/about/how-we-operate/complain-about-regulators/complaints-commissioners-final-reports">Complaints Commissioner’s final reports</a></div></span></div></div> </div> </div> <div class="rhn__hr" aria-hidden="true"></div> </div> <div class="rhn__block"> <div class="rhn__header"> <h2 class="h5"> <a class="rhn__header--collapse related-content__title rhn__header--title" role="button" data-toggle="collapse" href="#relatedContentCollapse" aria-expanded="true" aria-controls="relatedContentCollapse"> More on complaints </a> </h2> </div> <div class="rhn__items rhn__items--linked collapse in" id="relatedContentCollapse"> <div class="related-content__item rhn__item first"> <a href="/publications/policy-statements/ps23-12-complaints-against-regulators">PS23/12: Complaints against the Regulators</a> </div> <div class="related-content__item rhn__item"> <a href="https://www.fca.org.uk/publication/corporate/complaints-scheme.pdf">The Complaints Scheme (March 2016)</a> </div> <div class="related-content__item rhn__item"> <a href="https://www.fca.org.uk/publication/corporate/complaints-scheme-november-2023.pdf">Complaints Scheme (November 2023)</a> </div> <div class="related-content__item rhn__item"> <a href="/about/complain-about-regulators/form">Complaints form (web version)</a> </div> <div class="related-content__item rhn__item"> <a href="http://www.fca.org.uk/your-fca/complaints-form">Complaints against the regulators (downloadable form)</a> </div> <div class="related-content__item rhn__item"> <a href="/contact-us/unacceptable-behaviour-policy">Abusive behaviour policy</a> </div> <div class="related-content__item rhn__item last"> <a href="/publication/corporate/protocol-relationship-office-complaints-commissioner-fca.pdf">Protocol between the Office of the Complaints Commissioner and the FCA</a> </div> <div class="rhn__hr" aria-hidden="true"></div> </div> </div> <div class="rhn__block"> <div class="rhn__header"> <h2 class="h5"> <a class="rhn__header--collapse useful-resources__title rhn__header--title collapsed" role="button" data-toggle="collapse" href="#usefulResourcesCollapse" aria-expanded="true" aria-controls="usefulResourcesCollapse"> Request other languages </a> </h2> </div> <div class="rhn__items rhn__items--linked collapse" id="usefulResourcesCollapse" aria-expanded="true" role="tabpanel"> <div class="related-content__item rhn__item first"> <a href="/yr-fca/cwyno-amdanom-ni-y-pra-neu-banc-lloegr-y-rheoleiddwyr">Cwyno amdanom ni, y PRA a Banc Lloegr</a> </div> <div class="related-content__item rhn__item last"> <a href="/about/translated-pages">Translated pages</a> </div> <div class="rhn__hr" aria-hidden="true"></div> </div> </div> </div> </div> </div> </div> </div> </section> </div> <footer class="footer"> <div class="footer-main"> <div class="container"> <div class="row"> <div class="region region-footer"> <section id="block-menu-menu-onsite-links" class="block block-menu clearfix footer-main__column footer-main__column--no-title"> <ul class="menu nav"> <li class="leaf"> <a href="/accessibility">Accessibility</a> </li> <li class="leaf"> <a href="/about/how-we-operate/complain-about-regulators">Complain about us</a> </li> <li class="leaf"> <a href="/legal">Copyright notice</a> </li> <li class="leaf"> <a href="/about/how-we-operate/corporate-responsibility">Corporate responsibility</a> </li> <li class="leaf"> <a href="/about/cymraeg" lang="cy">Cymraeg</a> </li> <li class="leaf"> <a href="/freedom-information">Freedom of information</a> </li> <li class="leaf"> <a href="/about/how-we-operate/corporate-responsibility#section-modern-slavery-and-human-trafficking-statement">Modern Slavery and Human Trafficking Statement</a> </li> <li class="leaf"> <a href="/privacy">Privacy</a> </li> <li class="leaf"> <a href="/sitemap">Sitemap</a> </li> <li class="leaf"> <a href="/translated-pages">Translated languages</a> </li> </ul> </section> <section id="block-menu-menu-social" class="block block-menu contextual-links-region clearfix footer-main__column footer-main__column--social"> <h2 class="h3 block block-menu contextual-links-region footer-main__menu-title">Social</h2> <ul class="menu nav"> <li class="leaf social-footer-links__item social-footer-links__item--linkedin"> <a href="https://www.linkedin.com/company/financial-conduct-authority" aria-label="LinkedIn" title ="Publish this post to LinkedIn" class="linkedin" target="_blank" rel="noopener noreferrer"> <span class="visually-hidden">LinkedIn</span> <span class="social-footer-links__item__icon"></span> </a> </li> <li class="leaf social-footer-links__item social-footer-links__item--rss feed"> <a href="/news/rss.xml" aria-label="RSS Feed" title ="Subscribe to our RSS feed" class="rss feed" target="_blank" rel="noopener noreferrer"> <span class="visually-hidden">RSS Feed</span> <span class="social-footer-links__item__icon"></span> </a> </li> <li class="leaf social-footer-links__item social-footer-links__item--twitter"> <a href="https://twitter.com/thefca" aria-label="Twitter" title ="Share this on Twitter" class="twitter" target="_blank" rel="noopener noreferrer"> <span class="visually-hidden">Twitter</span> <span class="social-footer-links__item__icon"></span> </a> </li> </ul> </section> <section id="block-menu-menu-systems" class="block block-menu clearfix footer-main__column"> <h2 id="footerSystemsList" class="h3 block block-menu footer-main__menu-title"> <span class="footer-main__menu-title-desktop">Registers and Systems</span> <a class="overlay-link collapsed" role="button" data-toggle="collapse" href="#footerSystems" aria-expanded="false" aria-controls="footerSystems">Registers and Systems</a> <span class="hidden-md hidden-lg footer-section-collapse" aria-hidden="true"></span> </h2> <div id="footerSystems" class="collapse"> <ul class="menu nav"> <li class="leaf"> <a href="/firms/connect">Connect</a> </li> <li class="leaf"> <a href="/about/how-we-regulate/handbook">FCA Handbook</a> </li> <li class="leaf"> <a href="/firms/financial-services-register">Financial Services Register</a> </li> <li class="leaf"> <a href="/firms/regdata">RegData</a> </li> </ul> </div> </section> <section id="block-menu-menu-careers" class="block block-menu clearfix footer-main__column"> <h2 id="carrersList" class="h3 block block-menu footer-main__menu-title"> <span class="footer-main__menu-title-desktop">Careers</span> <a class="overlay-link collapsed" role="button" data-toggle="collapse" href="#footerCareers" aria-expanded="false" aria-controls="footerCareers">Careers</a> <span class="hidden-md hidden-lg footer-section-collapse" aria-hidden="true"></span> </h2> <div id="footerCareers" class="collapse"> <ul class="menu nav"> <li class="leaf"> <a href="/careers">Careers home</a> </li> <li class="leaf"> <a href="/careers/early-careers">Early careers</a> </li> <li class="leaf"> <a href="/careers/experienced-professionals">Experienced professionals</a> </li> </ul> </div> </section> <section id="block-block-1" class="block block-block clearfix footer-main__column"> <h2 id="contactInfo" class="h3 block block-block footer-main__menu-title"> <span class="footer-main__menu-title-desktop">Contact</span> <a class="overlay-link collapsed" role="button" data-toggle="collapse" href="#footerContact" aria-expanded="false" aria-controls="footerContact">Contact</a> <span class="hidden-md hidden-lg footer-section-collapse" aria-hidden="true"></span> </h2> <div id="footerContact" class="footer-main__content-wrapper collapse"> <p>FCA&nbsp;Head Office</p> <p>12 Endeavour Square</p> <p>London E20 1JN</p> <p><a class="btn btn-primary" href="/contact">Contact us</a></p> </div> </section> </div> </div> <div class="footer__plain-text-logo"> <a href="https://www.clearest.co.uk/gold-standard" title="Plain Language Commission. Clear English Gold Standard Award logo" class="" target="_blank"> <span class="visually-hidden">Plain Language Commission Gold Award</span> <img class="plain-text-logo__img" src="/themes/custom/fca/images/PLC_CES_GOLD.png" alt="Plain Language Commission. Clear English Gold Standard Award logo" width="62" height="79"> </a> </div> </div> </div> <div class="footer-bottom"> <div class="container"> <div class="row"> <div class="col-xs-8 col-sm-4 footer-bottom__column"> <p class="footer-bottom__copyright">Copyright © 2024 FCA. All rights reserved.</p> </div> <div class="col-xs-4 col-sm-4 footer-bottom__column"> <div class="footer-bottom__back-to-top"> <a href="#"> <span class="glyphicon glyphicon-menu-up" aria-hidden="true"></span> <p>Back to top</p> </a> </div> </div> <div class="col-xs-12 col-sm-4 footer-bottom__column"> <p class="footer-bottom__company-number">Company no. 01920623</p> </div> </div> </div> </div> </footer> </div> <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script type="text/javascript">window.NREUM||(NREUM={});NREUM.info={"beacon":"bam.nr-data.net","licenseKey":"1bdb6f7fb8","applicationID":"1114563801","transactionName":"M11RYUQDWUVTVEcPDAoXcEBFFlhbHVJdEgoQQR1bWQZSGFFWXQkNDVtSWQwDVVlHQ2wTEA==","queueTime":10,"applicationTime":1763,"atts":"HxpGFwwZShoQVhFcGBlF","errorBeacon":"bam.nr-data.net","agent":""}</script> <script type="application/json" data-drupal-selector="drupal-settings-json">{"path":{"baseUrl":"\/","pathPrefix":"","currentPath":"node\/3646","currentPathIsAdmin":false,"isFront":false,"currentLanguage":"en"},"pluralDelimiter":"\u0003","suppressDeprecationErrors":true,"multiselect":{"widths":250},"selection_sharer":{"jquery_selectors":[".node-publication-longform div",".node-publication-longform h1",".node-publication-longform h2",".node-publication-longform h3",".node-publication-longform h4",".node-publication-longform h5",".node-publication-longform h6",".node-publication-longform p"]},"data":{"extlink":{"extTarget":true,"extTargetNoOverride":false,"extNofollow":false,"extNoreferrer":false,"extFollowNoOverride":false,"extClass":"ext","extLabel":"(link is external)","extImgClass":false,"extSubdomains":false,"extExclude":"(fca\\.org\\.uk)|(fsa\\.gov\\.uk)|(fcatest\\.org\\.uk)","extInclude":"","extCssExclude":"","extCssExplicit":"","extAlert":false,"extAlertText":"This link will take you to an external web site. We are not responsible for their content.","mailtoClass":"0","mailtoLabel":"(link sends email)","extUseFontAwesome":false,"extIconPlacement":"append","extFaLinkClasses":"fa fa-external-link","extFaMailtoClasses":"fa fa-envelope-o","whitelistedDomains":null}},"eu_cookie_compliance":{"cookie_policy_version":"1.0.0","popup_enabled":true,"popup_agreed_enabled":false,"popup_hide_agreed":true,"popup_clicking_confirmation":false,"popup_scrolling_confirmation":false,"popup_html_info":"\u003Cdiv role=\u0022dialog\u0022 id=\u0022cookiepopup\u0022 title=\u0022Cookie popup\u0022 class=\u0022eu-cookie-compliance-banner eu-cookie-compliance-banner-info eu-cookie-compliance-banner--categories\u0022\u003E\n \u003Cdiv class=\u0022popup-content info\u0022\u003E\n \u003Cdiv class=\u0022popup-text\u0022\u003E\n \u003Cp\u003EWe use cookies to improve your online experience. Some cookies are necessary to make the site work. We\u2019d like to set additional cookies to understand how the website is used. These are optional. All cookie data is anonymised. View \u003Ca data-entity-substitution=\u0022canonical\u0022 data-entity-type=\u0022node\u0022 data-entity-uuid=\u0022e112e960-2a79-48ce-9cd3-8537356a784a\u0022 href=\u0022\/privacy\/our-use-cookies\u0022 title=\u0022Our use of cookies\u0022\u003Ecookies\u003C\/a\u003E.\u003C\/p\u003E\n\n \u003C\/div\u003E\n \u003Cul id=\u0022eu-cookie-compliance-categories\u0022 class=\u0022eu-cookie-compliance-categories list-inline list-unstyled hidden\u0022\u003E\n \u003Cli class=\u0022eu-cookie-compliance-category\u0022\u003E\n \u003Cdiv\u003E\n \u003Cinput type=\u0022checkbox\u0022 name=\u0022cookie-categories\u0022 id=\u0022cookie-category-functional\u0022\n value=\u0022functional\u0022 \u003E\n \u003Clabel for=\u0022cookie-category-functional\u0022\u003EFunctional\u003C\/label\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022eu-cookie-compliance-category-description\u0022\u003EThese cookies are necessary for the operation of the FCA.org.uk web site\u003C\/div\u003E\n \u003C\/li\u003E\n \u003Cli class=\u0022eu-cookie-compliance-category\u0022\u003E\n \u003Cdiv\u003E\n \u003Cinput type=\u0022checkbox\u0022 name=\u0022cookie-categories\u0022 id=\u0022cookie-category-tracking_ad\u0022\n value=\u0022tracking_ad\u0022 \u003E\n \u003Clabel for=\u0022cookie-category-tracking_ad\u0022\u003ENon-functional\u003C\/label\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022eu-cookie-compliance-category-description\u0022\u003EAccept analytics and campaign advertising cookies\u003C\/div\u003E\n \u003C\/li\u003E\n \u003C\/ul\u003E\n \u003Cdiv class=\u0022eu-cookie-compliance-category-fca-custom\u0022\u003E\n \u003Cbutton type=\u0022button\u0022 class=\u0022btn agree\u0022\u003EAccept additional cookies\u003C\/button\u003E\n \u003Cbutton type=\u0022button\u0022 class=\u0022btn dont-agree\u0022\u003EReject additional cookies\u003C\/button\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\u003C\/div\u003E","use_mobile_message":false,"mobile_popup_html_info":"\u003Cdiv role=\u0022dialog\u0022 id=\u0022cookiepopup\u0022 title=\u0022Cookie popup\u0022 class=\u0022eu-cookie-compliance-banner eu-cookie-compliance-banner-info eu-cookie-compliance-banner--categories\u0022\u003E\n \u003Cdiv class=\u0022popup-content info\u0022\u003E\n \u003Cdiv class=\u0022popup-text\u0022\u003E\n \n \u003C\/div\u003E\n \u003Cul id=\u0022eu-cookie-compliance-categories\u0022 class=\u0022eu-cookie-compliance-categories list-inline list-unstyled hidden\u0022\u003E\n \u003Cli class=\u0022eu-cookie-compliance-category\u0022\u003E\n \u003Cdiv\u003E\n \u003Cinput type=\u0022checkbox\u0022 name=\u0022cookie-categories\u0022 id=\u0022cookie-category-functional\u0022\n value=\u0022functional\u0022 \u003E\n \u003Clabel for=\u0022cookie-category-functional\u0022\u003EFunctional\u003C\/label\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022eu-cookie-compliance-category-description\u0022\u003EThese cookies are necessary for the operation of the FCA.org.uk web site\u003C\/div\u003E\n \u003C\/li\u003E\n \u003Cli class=\u0022eu-cookie-compliance-category\u0022\u003E\n \u003Cdiv\u003E\n \u003Cinput type=\u0022checkbox\u0022 name=\u0022cookie-categories\u0022 id=\u0022cookie-category-tracking_ad\u0022\n value=\u0022tracking_ad\u0022 \u003E\n \u003Clabel for=\u0022cookie-category-tracking_ad\u0022\u003ENon-functional\u003C\/label\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022eu-cookie-compliance-category-description\u0022\u003EAccept analytics and campaign advertising cookies\u003C\/div\u003E\n \u003C\/li\u003E\n \u003C\/ul\u003E\n \u003Cdiv class=\u0022eu-cookie-compliance-category-fca-custom\u0022\u003E\n \u003Cbutton type=\u0022button\u0022 class=\u0022btn agree\u0022\u003EAccept additional cookies\u003C\/button\u003E\n \u003Cbutton type=\u0022button\u0022 class=\u0022btn dont-agree\u0022\u003EReject additional cookies\u003C\/button\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\u003C\/div\u003E","mobile_breakpoint":768,"popup_html_agreed":false,"popup_use_bare_css":false,"popup_height":"auto","popup_width":"100%","popup_delay":0,"popup_link":"\/privacy","popup_link_new_window":true,"popup_position":true,"fixed_top_position":true,"popup_language":"en","store_consent":true,"better_support_for_screen_readers":false,"cookie_name":"fca-cookie-agreed","reload_page":false,"domain":"","domain_all_sites":true,"popup_eu_only":false,"popup_eu_only_js":false,"cookie_lifetime":100,"cookie_session":0,"set_cookie_session_zero_on_disagree":0,"disagree_do_not_show_popup":false,"method":"categories","automatic_cookies_removal":true,"allowed_cookies":"","withdraw_markup":"\u003Cbutton type=\u0022button\u0022 class=\u0022eu-cookie-withdraw-tab\u0022\u003EPrivacy settings\u003C\/button\u003E\n\u003Cdiv aria-labelledby=\u0022popup-text\u0022 class=\u0022eu-cookie-withdraw-banner\u0022\u003E\n \u003Cdiv class=\u0022popup-content info eu-cookie-compliance-content\u0022\u003E\n \u003Cdiv id=\u0022popup-text\u0022 class=\u0022eu-cookie-compliance-message\u0022 role=\u0022document\u0022\u003E\n \u003Ch2\u003EWe use cookies on this site to enhance your user experience\u003C\/h2\u003E\n\u003Cp\u003EYou have given your consent for us to set cookies.\u003C\/p\u003E\n\n \u003C\/div\u003E\n \u003Cdiv id=\u0022popup-buttons\u0022 class=\u0022eu-cookie-compliance-buttons\u0022\u003E\n \u003Cbutton type=\u0022button\u0022 class=\u0022eu-cookie-withdraw-button \u0022\u003EWithdraw consent\u003C\/button\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\u003C\/div\u003E","withdraw_enabled":false,"reload_options":null,"reload_routes_list":"","withdraw_button_on_info_popup":false,"cookie_categories":["functional","tracking_ad"],"cookie_categories_details":{"functional":{"uuid":"fb668dca-4dd1-4440-a59b-c9d1e9fadac3","langcode":"en","status":true,"dependencies":[],"_core":{"default_config_hash":"D36tcirS9rFdab-vbBsKvs8J4M5hJ92XFL2hzdzE49I"},"id":"functional","label":"Functional","description":"These cookies are necessary for the operation of the FCA.org.uk web site","checkbox_default_state":"required","weight":-9},"tracking_ad":{"uuid":"5465d273-1c80-4a6e-aad2-dbba16b67955","langcode":"en","status":true,"dependencies":[],"_core":{"default_config_hash":"PgmYhbjZvqPNFf00v-fm0sr1Osx9rNtzn--g1g1ILtI"},"id":"tracking_ad","label":"Non-functional","description":"Accept analytics and campaign advertising cookies","checkbox_default_state":"unchecked","weight":-8}},"enable_save_preferences_button":true,"cookie_value_disagreed":"0","cookie_value_agreed_show_thank_you":"1","cookie_value_agreed":"2","containing_element":"body","settings_tab_enabled":false,"olivero_primary_button_classes":"","olivero_secondary_button_classes":"","close_button_action":"close_banner","open_by_default":true,"modules_allow_popup":true,"hide_the_banner":false,"geoip_match":true},"simpleautologout":{"popup":1500000},"bootstrap":{"forms_has_error_value_toggle":1,"modal_animation":1,"modal_backdrop":"true","modal_focus_input":1,"modal_keyboard":1,"modal_select_text":1,"modal_show":1,"modal_size":"","popover_enabled":1,"popover_animation":1,"popover_auto_close":1,"popover_container":"body","popover_content":"","popover_delay":"0","popover_html":0,"popover_placement":"right","popover_selector":"","popover_title":"","popover_trigger":"click"},"ajaxTrustedUrl":{"form_action_p_pvdeGsVG5zNF_XLGPTvYSKCf43t8qZYSwcfZl2uzM#webform-submission-page-feedback-form-node-3646-add-form":true,"form_action_p_pvdeGsVG5zNF_XLGPTvYSKCf43t8qZYSwcfZl2uzM":true},"fcaFunnelback":{"funnelbackCollection":"fcauk~sp-push-prod","profiles":{"header":"investsmart"}},"disable_all_popups":1,"global_popup":{"popup_global_enabled":1,"popup_global_title":"Global popup banner test","popup_global_text":"\u003Cp\u003Etest content\u0026nbsp;test content\u0026nbsp;test content\u0026nbsp;test content\u0026nbsp;test content\u0026nbsp;test content\u0026nbsp;test content.\u003C\/p\u003E\r\n","popup_config_button":"Continue"},"ckeditor5Premium":{"isMediaInstalled":true},"user":{"uid":0,"permissionsHash":"6f6109d1fc5d7d0e28d845bee4f04c752dd4edba77c644ed82733edde817fbbe"}}</script> <script src="/sites/default/files/js/js_2vY6qqlB8YhKGr2s_OT0SoJiXQ4E4gD0T5hCZ27VO_4.js?scope=footer&amp;delta=0&amp;language=en&amp;theme=fca&amp;include=eJyVkWFuwyAMRi9E4EjIIQ6JYjDCpltvP4K6btNSTfuD4fHJwEOQMOjO2csGFauTTzANsJg1gIvEM9Akeqc9R4Pv2uvhltoKkH0sDTYfmI8de0mFdsgB3RU0M7OKViiucOEb1nGKbpjQSqhMJOVu3nBeuSb3qPYcfsF-3YRZ7YIKO4kVuOGfIeUY6XUsoQhENBUDFA0buOfsG4vMvYl9Ao_5ZUcup1I5n-nXljPSDOFwX9MJmvIwhIrDxs-oF4QaNj8cnFtdXBv6Wplm6LHh8OIDLul_sj5q-gBEKNeM"></script> <script src="/modules/contrib/eu_cookie_compliance/js/eu_cookie_compliance.min.js?v=10.3.9" defer></script> <script src="/themes/custom/fca/assets/js/fca-cookie-patch.min.js?snrt07" defer></script> <script src="/sites/default/files/js/js_oX8uMm_fVO-qTlkMt2jQtbG11fU8DUQcPDHnm9l9uQ4.js?scope=footer&amp;delta=3&amp;language=en&amp;theme=fca&amp;include=eJyVkWFuwyAMRi9E4EjIIQ6JYjDCpltvP4K6btNSTfuD4fHJwEOQMOjO2csGFauTTzANsJg1gIvEM9Akeqc9R4Pv2uvhltoKkH0sDTYfmI8de0mFdsgB3RU0M7OKViiucOEb1nGKbpjQSqhMJOVu3nBeuSb3qPYcfsF-3YRZ7YIKO4kVuOGfIeUY6XUsoQhENBUDFA0buOfsG4vMvYl9Ao_5ZUcup1I5n-nXljPSDOFwX9MJmvIwhIrDxs-oF4QaNj8cnFtdXBv6Wplm6LHh8OIDLul_sj5q-gBEKNeM"></script> <script src="//code.jquery.com/ui/1.11.4/jquery-ui.min.js"></script> <script src="/sites/default/files/js/js_HFLW_3cv6opV4NgX4gLFc923GyUm962qeyuyvxafTAM.js?scope=footer&amp;delta=5&amp;language=en&amp;theme=fca&amp;include=eJyVkWFuwyAMRi9E4EjIIQ6JYjDCpltvP4K6btNSTfuD4fHJwEOQMOjO2csGFauTTzANsJg1gIvEM9Akeqc9R4Pv2uvhltoKkH0sDTYfmI8de0mFdsgB3RU0M7OKViiucOEb1nGKbpjQSqhMJOVu3nBeuSb3qPYcfsF-3YRZ7YIKO4kVuOGfIeUY6XUsoQhENBUDFA0buOfsG4vMvYl9Ao_5ZUcup1I5n-nXljPSDOFwX9MJmvIwhIrDxs-oF4QaNj8cnFtdXBv6Wplm6LHh8OIDLul_sj5q-gBEKNeM"></script> </body> </html>

Pages: 1 2 3 4 5 6 7 8 9 10