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src="https://cdn.jsdelivr.net/npm/@finsweet/attributes-scrolldisable@1/scrolldisable.js"></script></head><body><div class="global-styles w-embed"><style> /* Site colors */ :root { --grey-90: #222325; --grey-70: #636D86; --grey-50: #848FAD; --grey-30: #CDD5E9; --grey-20: #E5EAF6; --grey-10: #F5F8FF; --primary-90: #00096E; --primary-80: #0011B7; --primary-70: #0019FF; --primary-60: #0A50FF; --accent: #00F295; } /* Snippet gets rid of top margin on first element in any rich text*/ .w-richtext>:first-child { margin-top: 0; } /* Snippet gets rid of bottom margin on last element in any rich text*/ .w-richtext>:last-child, .w-richtext ol li:last-child, .w-richtext ul li:last-child { margin-bottom: 0; } /* Snippet prevents all click and hover interaction with an element */ .clickable-off { pointer-events: none; } /* Snippet enables all click and hover interaction with an element */ .clickable-on{ pointer-events: auto; } /* Snippet enables you to add class of div-square which creates and maintains a 1:1 dimension of a div.*/ .div-square::after { content: ""; display: block; padding-bottom: 100%; } /*Hide focus outline for main content element*/ main:focus-visible { outline: -webkit-focus-ring-color auto 0px; } /* Make sure containers never lose their center alignment*/ .container-medium, .container-small, .container-large { margin-right: auto !important; margin-left: auto !important; } /*Reset buttons, and links styles*/ a { color: inherit; text-decoration: inherit; font-size: inherit; } /*Apply "..." after 3 lines of text */ .text-style-3lines { display: -webkit-box; overflow: hidden; -webkit-line-clamp: 3; -webkit-box-orient: vertical; } /*Apply "..." after 2 lines of text */ .text-style-2lines { display: -webkit-box; overflow: hidden; -webkit-line-clamp: 2; -webkit-box-orient: vertical; } /* Adjusts font rendering */ body { -moz-osx-font-smoothing: grayscale; -webkit-font-smoothing: antialiased; } /* Left aligns all rich text images */ .w-richtext figure.w-richtext-align-center, .w-richtext figure.w-richtext-align-fullwidth { margin-left: 0rem; text-align: left; } /* In rich text, makes videos full width when set to default position */ .w-richtext figure.w-richtext-align-center.w-richtext-figure-type-video { width: 100%; padding-bottom: 56.206088992974244% !important; } /* class for the svg icons */ .svg-icon{ width: 100%; height: 100%; stroke-width: 0; stroke: currentColor; fill: currentColor; } .sr-only{ position: absolute; width: 1px; height: 1px; margin: -1px; border: 0; padding: 0; white-space: nowrap; clip-path: inset(100%); clip: rect(0 0 0 0); overflow: hidden; } /* Focus for drop downs, tablinks, nav buttons, slider dots */ .w-dropdown-toggle:focus, .w-tab-link:focus, .w-nav-button:focus, .w-slider-dot:focus{ outline: auto; outline-color: -webkit-focus-ring-color; outline-offset: 2px; } /* hack for text buttons to meet 44px size */ .btn-text, .btn-text-lg, .footer-link{ outline-offset: 8px; position: relative; } .btn-text:focus::after, .btn-text-lg:focus::after, .btn-text:hover::after, .btn-text-lg:hover::after, .btn-text::after, .btn-text-lg::after, .footer-link::after{ content: ''; position: absolute; top: -10px; left: -4px; right: -4px; bottom: -10px; } /* class and animation for the button with arrows */ .arrow > .arrow-icon{ transition: all 0.15s linear; } .arrow:hover > .arrow-icon, .arrow:focus > .arrow-icon{ transform: translate3d(8px, 0px, 0px) scale3d(1, 1, 1) rotateX(0deg) rotateY(0deg) rotateZ(0deg) skew(0deg, 0deg); transform-style: preserve-3d; } /* link block styles */ .block-link:focus > .arrow .arrow-icon, .block-link:hover > .arrow .arrow-icon{ transform: translate3d(8px, 0px, 0px) scale3d(1, 1, 1) rotateX(0deg) rotateY(0deg) rotateZ(0deg) skew(0deg, 0deg); transform-style: preserve-3d; } .block-link:hover > .btn-text, .block-link:focus > .btn-text{ color: #192db7; text-decoration: none; } /* focus for drop downs, tablinks, nav buttons, slider dots, modal buttons and banner button */ .w-dropdown-toggle:focus, .w-tab-link:focus, .w-nav-button:focus, .w-slider-dot:focus, .dropdown-link:focus, .modal_close:focus, .banner_close:focus{ outline: auto; outline-color: -webkit-focus-ring-color; outline-offset: 2px; } /* hover and focus for blog links */ .blog-link:hover > .blog-link_image-container .blog-link_image, .blog-link:focus > .blog-link_image-container .blog-link_image{ transform: scale(1.1); } /* hover and focus for accordions */ .accordion_trigger > .text-h6, .accordion_trigger > .btn-text-lg{ transition: all 0.3s cubic-bezier(0.22, 1, 0.36, 1); transform: translate3d(0px, 0px, 0px) scale3d(1, 1, 1) rotateX(0deg) rotateY(0deg) rotateZ(0deg) skew(0deg, 0deg); transform-style: preserve-3d; } .accordion_trigger{ transition: all 0.3s cubic-bezier(0.22, 1, 0.36, 1); } .accordion_trigger:focus > .text-h6, .accordion_trigger:focus > .btn-text-lg, .accordion_trigger:hover > .btn-text-lg, .accordion_trigger:hover > .text-h6{ transform: translate3d(8px, 0px, 0px) scale3d(1, 1, 1) rotateX(0deg) rotateY(0deg) rotateZ(0deg) skew(0deg, 0deg); transform-style: preserve-3d; } .accordion_trigger:focus, .accordion_trigger:hover{ background-color: #f9faff; } .job-item { list-style: none; } .icon { display: inline-block; width: 1.25rem; height: 1.25rem; stroke-width: 0; stroke: currentColor; fill: currentColor; font-size: 2.4rem; } .arrow-icon-wrap { position: relative; display: inline; } .no-wrap { white-space: nowrap; } .arrow-link .the-arrow { transform: translate(0px, 2px); } .arrow-link:hover .the-arrow { transform: translate(5px, 2px); } .arrow-link, .arrow-link-down { width: fit-content; } .arrow-link:hover > .arrow-link_icon, .arrow-link:focus > .arrow-link_icon, .brand-card:hover > .brand-card-bottom .brand-card-bottom-wrapper .arrow-link .arrow-link_icon, .brand-card:focus > .brand-card-bottom .brand-card-bottom-wrapper .arrow-link .arrow-link_icon, .about-us_brand-card:hover > .brand-card-bottom .brand-card-bottom-wrapper .arrow-link .arrow-link_icon, .about-us_brand-card:focus > .brand-card-bottom .brand-card-bottom-wrapper .arrow-link .arrow-link_icon, .job-link-grid:hover > img { transform: translateX(5px); } .arrow-link-down:hover > .arrow-link_down-icon, .arrow-link-down:focus > .arrow-link_down-icon { transform: translateY(5px); } .arrow-link-left:hover > .arrow-link_left-icon, .arrow-link-left:focus > .arrow-link_left-icon { transform: translateX(-5px); } .arrow-link > .arrow-link_icon, .arrow-link-down > .arrow-link_down-icon, .arrow-link-left > .arrow-link_left-icon, .job-link-grid > img, .arrow-link .the-arrow { transition: all ease 0.2s; } .brand-card:hover > .brand-card-bottom .brand-card-bottom-wrapper .arrow-link, .brand-card:focus > .brand-card-bottom .brand-card-bottom-wrapper .arrow-link, .about-us_brand-card:hover > .brand-card-bottom .brand-card-bottom-wrapper .arrow-link, .about-us_brand-card:focus > .brand-card-bottom .brand-card-bottom-wrapper .arrow-link{ color: #00096E; } .audio-timestamps ul { padding-left: 5px; } .audio-timestamps li { list-style: none; } .icon-container-with-background::before { content: ""; position: absolute; height: 30px; width: 100%; background-color: var(--accent); top: 20px; left: 0px; z-index: -10; } .word-break { word-break: break-all; } .highlighted-text::before { content: ""; position: absolute; height: 120%; width: 100%; background-color: var(--accent); top: -3px; left: -2px; padding: 0 3px; z-index: -10; } ::-webkit-scrollbar:horizontal { opacity: 0.2; } .btn-small-close::after { content: ''; width: 16px; height: 16px; position: absolute; top: 2px; right: 1px; background: url(https://cdn.prod.website-files.com/627e806eabdfa0abab967259/63470375fa7c3abfa2e9b9f5_close-blue.svg); } .btn-small-close:hover::after { background: url(https://cdn.prod.website-files.com/627e806eabdfa0abab967259/6346fc9391e64a14a283b370_close-white.svg); } input[type=search]::-webkit-search-cancel-button { display: block; opacity: 1; -webkit-appearance: auto; } input[type=search]::-webkit-search-cancel-button:hover { cursor: pointer; } @media screen and (max-width: 767px) { .swap-places { grid-row-start: 2; grid-row-end: 2; } } </style></div><header class="nav"><div class="embed_nav-css w-embed"><style> .nav-link:focus { outline: auto; outline-color: -webkit-focus-ring-color; outline-offset: 2px; } /* current underline for nav */ .nav-link.w--current::after, .nav-link.w--current:focus::after, .nav-link.w--current:hover::after, .nav-link.is-dropdown.w--current::after, .nav-link.is-dropdown.w--current:hover::after, .nav-link.is-dropdown.w--current:focus::after{ content: ""; display: block; width: 100%; height: 2px; background-color: #3253ff; border-radius: 500px; transform: translate3d(0px, 0px, 0px) scale3d(1, 1, 1) rotateX(0deg) rotateY(0deg) rotateZ(0deg) skew(0deg, 0deg); transform-style: preserve-3d; } /* underline animation for nav */ .nav-link::after, .nav-link.is-dropdown::after { content: ""; display: block; width: 100%; height: 2px; background-color: #0A50FF; border-radius: 500px; transition: transform 0.5s cubic-bezier(0.22, 1, 0.36, 1); transform-origin: center; transform: translate3d(0px, 0px, 0px) scale3d(0, 1, 1) rotateX(0deg) rotateY(0deg) rotateZ(0deg) skew(0deg, 0deg); transform-style: preserve-3d; } .nav-link.is-dropdown:hover::after, .nav-link.is-dropdown:focus::after, .nav-link:hover::after, .nav-link:focus::after { transform: translate3d(0px, 0px, 0px) scale3d(1, 1, 1) rotateX(0deg) rotateY(0deg) rotateZ(0deg) skew(0deg, 0deg); transform-style: preserve-3d; } .nav-link.btn-secondary::after { display: none; } a.nav-link.btn-secondary.w--current::after { display: none; } .w--nav-dropdown-toggle-open { display: inline-block; } /* disable background scroll when navigation drawer is open */ body.disable-scroll { overflow: hidden; } @media only screen and (max-width: 1079px) and (min-width: 992px) { .brand { margin-right: 1.5rem; } .nav_menu-list-item { margin-right: 0; } .nav-link { padding: 20px 14px; } } 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a.brand:focus { color: #CDD5E9; } .white-nav .nav-link::after, .white-nav .nav-link.is-dropdown::after { background-color: #00f295; } .white-nav .btn-secondary { border-color: white; } .white-nav [data-nav-menu-open] .btn-secondary { border-color: #00096e; } .white-nav .nav-link.btn-secondary:hover, .white-nav .nav-link.btn-secondary:focus { background-color: white; color: #00096e; } .white-nav [data-nav-menu-open] .btn-secondary:hover, .white-nav [data-nav-menu-open] .btn-secondary:focus { background-color: #00096e; color: white; } .white-nav .burger-line { background-color: white; } </style></div></div><main id="main" class="main"><div class="simple-header is-blue knockout-text"><div class="nav-spacer"></div><div class="wrapper"><div class="text-align-center"><h1 class="knockout-text">Privacy policy</h1></div></div></div><div class="privacy-content margin-top margin-huge"><div class="wrapper-960"><div class="margin-bottom margin-xxhuge"><p class="text-size-default margin-bottom margin-small">Tucows, Inc. uses multiple websites to provide our services to various customers and each site has a privacy policy specific to that site. This privacy policy applies only to tucows.com; please check the other sites you may be using for other, more specific, policies. Please note that tucows.com/careers has <a href="/careers/privacy" class="text-style-link">a specific privacy policy for our applicants</a>.</p><h2 class="heading-medium-h3">Our privacy and data collection practices</h2><p class="text-size-default">Like most online businesses, tucows.com collects and processes information in coordination with certain internet services.<br/></p><p class="text-size-default margin-bottom margin-small">We’ve tried hard to keep this document simple and readable and if you have any suggestions for how we can improve it, please let us know.</p><h2 class="heading-medium-h3">Contacting us</h2><p class="text-size-default margin-bottom margin-small">When you submit information to us through our <a href="/contact" class="text-style-link">Contact Us</a> form, we store and process the information you provide to us through that form, and through any subsequent communication, for the purposes that best suit your concern. This information may include your name, your email address, and any information you provide in your request.</p><h2 class="heading-medium-h3">Our use of your data</h2><p class="text-size-default">We use the information you provide to address your concern and to make our services better for everyone. We use third party services to provide you with the highest level of service. Here is a list of the services we use:</p><ul role="list" class="margin-bottom margin-tiny"><li><div>Amazon Web Services (AWS)</div></li><li><div>Delighted</div></li><li><div>Facebook Ads</div></li><li><div>Fivetran</div></li><li><div>Google Ads</div></li><li><div>Google Analytics</div></li><li><div>Google Workspace (includes SSO)</div></li><li><div>HubSpot (<a href="https://tucowsdomains.com/hubspot-data-removal/" aria-label="Opens in a new tab" target="_blank" class="text-style-link">HubSpot data removal request</a>)</div></li><li><div>LinkedIn Ads</div></li><li><div>Pipedrive</div></li><li><div>Slack</div></li><li><div>Snowflake</div></li><li><div>Zendesk</div></li></ul><p class="text-size-default margin-bottom margin-small">We only share personal information when necessary to provide a service and we make sure that the third parties we work with are responsible stewards of that information.</p><h2 class="heading-medium-h3">Location of data collection and processing</h2><p class="text-size-default margin-bottom margin-small">Your data are collected and processed by us in Ontario, Canada. When necessary, your data may also be processed elsewhere, within or outside of Canada, in accord with legal regulations.</p><h2 class="heading-medium-h3">Data security and retention</h2><p class="text-size-default">We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored. We use encryption where appropriate.</p><p class="text-size-default margin-bottom margin-small">We retain personal data only for as long as necessary, although we may retain that information for legal or business purposes after termination of the services. These post-services retention periods are either mandated by law or contract and are necessary for preserving, resolving, defending, or enforcing our rights or maintaining accurate business and financial records.</p><h2 class="heading-medium-h3">Data access and correction</h2><p class="text-size-default margin-bottom margin-small">You may view the personal information we have about you inside your account. You also may request, free of charge, information on the scope, origin, and recipients of any stored data as well as the purpose of storage. You may request that incorrect data be corrected at any time, or you may correct any data elements inside your account to which you have access.</p><h2 class="heading-medium-h3">Age restrictions</h2><p class="text-size-default margin-bottom margin-small">We do not target our services to persons under the age of 18. If you know of, or have reason to believe, anyone under the age of 18 has provided us with any personal data, please contact us.</p><h2 class="heading-medium-h3">Changes in our privacy policy</h2><p class="text-size-default margin-bottom margin-small">We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes here, among other places we think you are likely to visit. We will place a date on any new privacy policy with material changes, so you will be able to see the last revision date.</p><h2 class="heading-medium-h3">Data protection authority</h2><p class="text-size-default">If you are a resident of the European Economic Area (EEA) and believe we maintain your personal data subject to the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority, responsible for the territory in which we maintain a subsidiary office in Germany. Our lead supervisory authority is:</p><p class="text-size-default margin-bottom margin-small">Landesbeauftragte für Datenschutz und Informationsfreiheit<br/>Nordrhein-Westfalen<br/>Postfach 20 04 44<br/>40102 Düsseldorf<br/>Tel.: 0211/38424-0</p><h2 class="heading-medium-h3">Contact us</h2><p class="text-size-default">If you have any questions, concerns or complaints about our Privacy Policy, our practices or our Services, you may contact our Office of the DPO by email at DPO @ tucows.com. In the alternative, you may contact us by either of the following means:</p><p class="text-size-default">By Mail:<br/><br/>Tucows<br/>96 Mowat Avenue<br/>Toronto, Ontario<br/>M6K 3M1<br/>CANADA<br/>(Attention: Office of the Data Protection Officer)</p><p class="text-size-default">or for customers established in the EEA:<br/><br/>Attn:<br/>Tucows Data Protection Officer<br/>Rickert Rechtsanwaltsgesellschaft m.b.H<br/>Kaiserplatz 7 – 9<br/>53113 Bonn<br/>DPO @ Tucows.com</p><p class="text-size-default">We will respond to all requests, inquiries or concerns within thirty (30) days.</p></div></div></div></main><footer class="footer_component"><div class="wrapper"><div class="footer-top"><div class="footer-top-left"><a aria-label="Tucows home" href="/" class="tucows-logomark_footer w-inline-block"><div class="html-embed w-embed"><svg width="38" height="24" viewBox="0 0 38 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M19.4312 16.898L29.0458 0.244898H37.2465L23.5315 24L19.4312 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