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class="ga-main article-content" id="main-article"> <h1 class="page-title"> Personal Independence Payment (PIP)</h1> <div class="page-summary" role="presentation"><p>Personal Independence Payment (PIP) is a benefit which has replaced Disability Living Allowance (DLA) for people between 16 and State Pension age.</p> </div> <h2>Introduction to Personal Independence Payment (PIP)</h2> <p>PIP helps towards some of the extra living costs arising from having a long-term physical or mental health condition or disability that is expected to last for 12 months or longer.</p> <h3>What PIP is for</h3> <p>PIP can help with extra living costs if you have both:</p> <ul><li>a long-term physical or mental health condition or disability </li> <li>difficulty doing certain everyday tasks or getting around because of your condition</li> </ul><p>You can get PIP even if you’re working, have savings or are getting most other benefits.</p> <h2>PIP eligibility</h2> <p class="Default">You can get Personal Independence Payment (PIP) if all of the following apply to you:</p> <ul><li>you are aged 16 or over</li> <li>you have a long-term physical or mental health condition or disability</li> <li>you have difficulties doing certain everyday tasks or getting around</li> <li>you have had these difficulties for at least three months and expect them to last for at least another nine months</li> <li><span><span><span><span><span><span><span><span><span>you live in Northern Ireland and usually have lived in Northern Ireland, Great Britain, Isle of Man, Jersey or Guernsey for two out of the last three years</span></span></span></span></span></span></span></span></span></li> <li>you are under State Pension age</li> <li><a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/articles/check-your-state-pension-age" rel="noreferrer">Check your State Pension age</a></li> </ul><p class="Default">If you’re over State Pension age, you can apply for <a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/articles/attendance-allowance" rel="noreferrer">Attendance Allowance</a> instead. Or if you’ve received PIP before, you can still make a new claim if you were eligible for it in the year before you reached State Pension age.</p> <p><span><span><span><span><span><span><span>If you live abroad, you may be entitled to claim </span></span></span><span><a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/articles/payment-disability-benefits-other-european-countries" rel="noreferrer"><span><span>benefits in another European country</span></span></a></span></span></span></span></span></p> <p><span><span><span><span><span><span><span>If you have moved to the UK from abroad and are not a British or Irish citizen, you may still be entitled to </span></span></span><span><a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/articles/benefits-non-uk-nationals" rel="noreferrer"><span><span>benefits</span></span></a></span></span></span></span></span></p> <h2>How PIP works </h2> <p>There are two parts to PIP:</p> <ul><li>a daily living part - if you need help with everyday tasks</li> <li>a mobility part - if you need help with getting around</li> </ul><p>Whether you get one or both parts and how much you get depends on how difficult you find everyday tasks and getting around.</p> <h3>Daily living part</h3> <p>You might get the daily living part of PIP if you need help with:</p> <ul><li>preparing food</li> <li>taking nutrition</li> <li>managing therapy or monitoring a health condition</li> <li>washing and bathing </li> <li>managing toilet needs or incontinence</li> <li>dressing and undressing</li> <li>communicating verbally</li> <li>reading and understanding signs, symbols and words</li> <li>engaging with other people face to face</li> <li>making budgeting decisions</li> </ul><h4>Mobility part</h4> <p>You might get the mobility part of PIP if you need help with:</p> <ul><li>planning and following journeys</li> <li>moving around</li> </ul><p>You do not have to have a physical disability to get the mobility part. You might also be eligible if you have difficulty getting around because of a cognitive or mental health condition, like anxiety.</p> <p>PIP is not affected by income or savings, it is not taxable and you can get it whether you are in work or not.</p> <h3><span><span><span><span>Claiming PIP if you might have 12 months or less to live</span></span></span></span></h3> <p>There are special rules if you're nearing the end of life and are not expected to live for more than 12 months. </p> <p>If you have been given a diagnosis of less than 12 months to live, you’ll automatically get the daily living part. Whether you get the mobility part depends on your needs.</p> <p>Find out how to claim and how much you’ll get if you're nearing the end of life</p> <ul><li><a href="/web/20230307001227/https://www.nidirect.gov.uk/contacts/personal-independence-payment-pip-centre">Personal Independence Payment (PIP) Centre </a></li> </ul><h2>If you get Disability Living Allowance (DLA)</h2> <p>DLA will continue to be paid for children up to the age of 16, both for existing or new claimants. </p> <p>If you are a parent or guardian of a child under 16 years who is receiving DLA, you will receive a letter before your child turns 16. It will explain how to apply for PIP, when to claim and what will happen to DLA.</p> <p>Measures are in place to support you if you received DLA and are financially worse off after you have been assessed for PIP.</p> <p>More information is available to find out more about welfare supplementary payments</p> <ul><li><a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/contacts/welfare-supplementary-payments-team" rel="noreferrer">Welfare Supplementary Payments Team</a></li> </ul><h2>How to claim PIP</h2> <div> <p>As part of your claim for this benefit, or a review of an existing claim, you may need to have a health assessment.</p> <p><span>There are four steps to claiming Personal Independence Payment.</span></p> </div> <h3>Step one</h3> <p>Contact the <a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/contacts/personal-independence-payment-pip-centre" rel="noreferrer">Personal Independence Payment (PIP) Centre</a> by phone, by post or by using sign language. If you use sign language, you might be able to use the video relay service to claim PIP. This information is available in <a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/pip-easy-read-guides" rel="noreferrer">Easy Read</a> format.</p> <h4>If you use sign language</h4> <p>You can use British Sign Language (BSL) or Irish Sign Language (ISL) to contact the Personal Independence Payment Centre.</p> <p>To use the video relay service:</p> <ul><li><a href="http://web.archive.org/web/20230307001227/https://www.youtube.com/watch?v=oELNMfAvDxw" rel="noreferrer">check that you can use the BSL video relay service </a></li> <li><a href="http://web.archive.org/web/20230307001227/https://www.youtube.com/watch?v=CoSvJKZPc9w" rel="noreferrer">check that you can use the ISL video relay service </a></li> <li>contact the Personal Independence Payment Centre via the <a href="http://web.archive.org/web/20230307001227/https://connect.interpreterslive.co.uk/vrs?ilc=DfCNI-DWP" rel="noreferrer">video relay service</a></li> <li>The interpreter will check whether you require BSL or ISL</li> </ul><h3>Claiming PIP by post</h3> <p>If you cannot use a phone or the video relay service or have no one to support you to make your claim by phone, you can make a claim by post instead. This means it takes longer to get a decision. You can write to the PIP Independence Payment (PIP) Centre at the address on the following link to ask for a paper claim form:</p> <ul><li>contact information for the <a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/contacts/personal-independence-payment-pip-centre" rel="noreferrer">Personal Independence Payment (PIP) Centre</a>.</li> </ul><h4>Information you’ll be asked for</h4> <p>To make a claim you'll be asked for information, including:</p> <ul><li>your contact details</li> <li>your date of birth</li> <li>your National Insurance number (if you have one)</li> <li>your bank or building society details</li> <li>the name and contact details of your GP or other healthcare professionals</li> <li>details of any time you’ve spent abroad, or in a care home or hospital</li> </ul><p>If you have claimed DLA before you can ask that your earlier medical evidence is also made available. Start collecting any other supporting evidence you might want to send.</p> <p>Someone else can call on your behalf but you’ll need to be with them when they call.</p> <h3>Step two</h3> <h4>Explain how your disability affects you</h4> <p>You’ll be sent a ‘How your disability affects you’ form (also known as PIP2). It comes with notes to help you fill it in and has useful information on the types of evidence to send to PIP. It also asks you to explain how your condition affects your daily life, both on good and bad days, and over a range of activities.</p> <p>It is important you fill in this form and return it in the envelope given as soon as possible. If you need help to fill in the form you can contact the Department for Communities <a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/campaigns/unclaimed-benefits" rel="noreferrer">Make the Call</a> Service.</p> <p>You have one month to return the form. If you need more time to return your ‘How your disability affects you’ or PIP2 form, more time is available. You should contact the <a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/contacts/personal-independence-payment-pip-centre" rel="noreferrer">PIP Centre</a> to arrange this.<br/><br/> You should include any other supporting evidence you already have about your condition with the PIP2 form. </p> <p>This is important and could mean you do not need to have an assessment. If you do not return this form your claim to PIP may be disallowed.</p> <h3>Information to support your claim</h3> <p>Information from the following people or places could help to support your PIP claim:</p> <ul><li>specialist nurses</li> <li>community psychiatric nurses</li> <li>social workers</li> <li>occupational therapists</li> <li>GPs</li> <li>hospital doctors</li> <li>physiotherapists</li> <li>support workers</li> </ul><p>You could also send care or treatment plans from:</p> <ul><li>occupational therapists</li> <li>social workers</li> <li>community psychiatric nurses</li> <li>learning disability support teams</li> </ul><p>Other sources of information that can help are:</p> <ul><li>hospital discharge or outpatient clinic letters</li> <li>a statement of special educational needs</li> <li>a certificate of visual impairment</li> <li>repeat prescription lists</li> <li>photographs or x-rays</li> <li>letters about other benefits</li> <li>test results like scans, diagnostic tests or audiology</li> </ul><p>Letters from people who know you are only helpful if they can give you information about how your condition affects you.</p> <h3>Step three</h3> <h4>Assessment</h4> <p>Your claim will be assessed by an independent health assessor to help work out the level of help you need. Assessments can be in person or over the phone.</p> <p>The health assessor will look at the information you give and may ask your GP or other contacts you’ve given for more information if they think they need it. This means they can sometimes assess your claim by just using the written information.</p> <p>Some assessments can take place at home but you may be asked to come to an assessment with a health assessor. If an assessment is needed, the health assessor will contact you to arrange it. </p> <p>The assessment will give you the chance to explain your needs in your own words. You can have someone with you for support and they can take part in the discussion too.</p> <p>You can now also have your assessment recorded. Contact the health assessor before your appointment to arrange this. After your appointment you will receive a link to your recording by text message or email.</p> <h3>Step four</h3> <h4>Decision</h4> <p>Once the assessment has finished, it will be returned and a PIP case manager will consider all the information, including the advice from the health assessor and information you have given.</p> <p>The case manager will make a decision on your claim and write to you with a clear explanation of how it was made.</p> <p><span><span><span><span><span><span><span>You can get a copy of the report completed by the independent health assessor. Contact the PIP Centre to request this.</span></span></span></span></span></span></span></p> <p>If you qualify for PIP, your claim will be periodically reviewed to make sure you are getting the right support.</p> <h2>How much you’ll get</h2> <p>How much PIP you get depends on how difficult you find:</p> <ul><li>everyday activities (‘daily living’ tasks)</li> <li>getting around (‘mobility’ tasks)</li> </ul><p>Find out what tasks count as daily living and mobility tasks.</p> <h3>PIP amounts</h3> <table><thead><tr><th scope="col">2022/23 rates</th> <th scope="col">Standard weekly rate</th> <th scope="col">Enhanced weekly rate</th> </tr></thead><tbody><tr><td>Daily living part</td> <td>£61.85</td> <td>£92.40</td> </tr><tr><td>Mobility part</td> <td>£24.45</td> <td>£64.50</td> </tr></tbody></table><p>PIP is tax free. The amount you get is not affected by your income or savings and you can get it whether you are in work or not.</p> <p>Tell the Department for Communities (DfC) straight away if there’s a change in your personal circumstances or how your condition affects you.</p> <h2>If your PIP Claim is reviewed</h2> <p>The letter you got when your PIP was approved will tell you when your claim will end and if it will be reviewed.</p> <h2>How PIP reviews work</h2> <p>You will continue to get PIP while your claim is being reviewed.</p> <ul><li>you’ll get a letter asking you to fill in a form called ‘Award review – how your disability affects you’</li> <li>fill in the form using the notes that come with it</li> </ul><p>Send the form and any supporting information you have not shared with the DfC before.</p> <p>The form explains what to include and where to send it. You’ll need to return it within one month. </p> <p>Contact the <a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/contacts/personal-independence-payment-pip-centre" rel="noreferrer">PIP Centre</a> if you need more time. There's information to support your claim above for examples of what can be sent if you haven’t already done so.</p> <p>DfC will review your form. If they need more information, an independent health professional might phone you to ask some questions or send a letter inviting you to an assessment. Assessments can be in person or over the phone.</p> <p>You’ll get a letter that tells you what will happen with your PIP. If your needs have changed, your PIP might be increased, reduced or stopped.</p> <h2>If you're nearing the end of life</h2> <p>There are special rules if you're nearing the end of life and are not expected to live for more than 12 months.<br/><br/> If you meet the criteria for the special rules for end of life:</p> <ul><li>you will not have to fill in the form ‘How your disability affects you’</li> <li>you will not need an assessment</li> <li>you will be entitled to an award of the enhanced rate of the daily living part of PIP without having to satisfy the normal qualifying period</li> <li>you may also be entitled to the mobility part of PIP depending on your mobility needs</li> </ul><p class="Default">You can make a claim to PIP under the special rules by phoning the <a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/contacts/personal-independence-payment-pip-centre" rel="noreferrer">Personal Independence Payment (PIP) Centre</a>.</p> <p class="Default">Some extra questions will be asked whilst on the phone about your condition and how it affects your ability to get around. Someone else can make the call on your behalf.</p> <p>If you're nearing the end of life you are encouraged to get an SR1 form from a medical professional such as a GP, hospital or hospice doctor or registered nurse, for example, Macmillan nurses or specialist nurses to support your claim unless you have sent one for PIP or any other benefit in the last 11 months. The SR1 is a report about your medical condition. You won’t have to pay for it.</p> <p>You can ask the doctor’s receptionist, a nurse or a social worker to arrange it for you. You don’t have to see the doctor. A completed SR1 cannot be treated as a claim to PIP.</p> <h2>If your circumstances change</h2> <p>You must contact the Personal Independence Payment (PIP) enquiry line if:</p> <ul><li>your personal details change, for example your name, address or doctor</li> <li>the help you need or your condition changes</li> <li>your condition has worsened and you’re not expected to live more than 12 months</li> <li>you go into hospital or a care home</li> <li>you go abroad</li> <li>you’re imprisoned or held in detention</li> <li>your immigration status has changed, if you’re not a British or Irish citizen</li> </ul><p>Contact the <a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/contacts/personal-independence-payment-pip-centre" rel="noreferrer">PIP Centre</a> to report a change of circumstances.</p> <h2>Disability premiums, other benefits and PIP</h2> <p>You may get a top-up (called a Disability Premium) if you get:</p> <ul><li><a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/articles/income-support" rel="noreferrer">Income Support</a></li> <li><a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/articles/jobseekers-allowance" rel="noreferrer">Income-based Jobseeker’s Allowance (JSA)</a></li> <li><a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/articles/employment-and-support-allowance" rel="noreferrer">Income-related Employment and Support Allowance (ESA)</a></li> <li><a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/articles/housing-benefit-and-rate-relief-tenants" rel="noreferrer">Housing Benefit</a></li> </ul><p>You might get the disability element of <a href="http://web.archive.org/web/20230307001227/https://www.gov.uk/working-tax-credit" rel="noreferrer">Working Tax Credit</a> if you’re eligible.</p> <p>If you get <a href="/web/20230307001227/https://www.nidirect.gov.uk/articles/constant-attendance-allowance">Constant Attendance Allowance </a>you’ll get less of the daily part of PIP.</p> <p>If you get <a href="http://web.archive.org/web/20230307001227/https://www.gov.uk/guidance/war-pension-scheme-mobility-supplement-wpms" rel="noreferrer">War Pensioners’ Mobility Supplement</a> you will not get the mobility part of PIP.</p> <h2 id="toc-5">Cost of Living Support Payment</h2> <p>A Cost of Living Support package has been put in place for 2022 that includes one-off payments to those on income related benefits, disabled claimants and pensioners. These payments are intended to provide support with the current rise in the cost of living.</p> <p>You may be eligible for one, or more, of these Cost of Living Support Payments if you get or had started a claim for Personal Independence Payment on 25 May 2022.</p> <p>Find out more about <a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/articles/cost-living-support" rel="noreferrer">Cost of Living support</a></p> <h2>Contacting the PIP Centre</h2> <p>Use the following link to contact the PIP Centre by phone, post or using sign language:</p> <ul><li><a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/contacts/personal-independence-payment-pip-centre" rel="noreferrer">Personal Independence Payment (PIP) Centre</a></li> </ul><h2>Other help you can get</h2> <p>If you receive the mobility part of PIP, you might be eligible for a:</p> <ul><li><a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/articles/blue-badge-eligibility-criteria" rel="noreferrer">Blue Badge</a></li> <li><a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/external-link/vehicle-tax-people-disabilities" rel="noreferrer">Vehicle Tax Discount or exemption</a></li> <li><a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/contacts/motability" rel="noreferrer">Motability Scheme vehicle</a> - if you get the higher mobility rate of PIP</li> </ul><p>If someone helps to care for you, they may be able to get <a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/articles/carers-allowance" rel="noreferrer">Carer’s Allowance</a> or <a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/articles/carers-credit" rel="noreferrer">Carer’s Credit</a>.</p> <h3>Information videos</h3> <p>A series of videos help explain the key stages when claiming PIP. Videos are also available in British and Irish Sign Language, and with subtitles.</p> <ul><li><a href="http://web.archive.org/web/20230307001227/https://www.youtube.com/playlist?list=PLd6GQkE1fVSE4EHRlPks5NcxiBVGIGQ7v" rel="noreferrer">PIP information videos</a></li> <li><a href="http://web.archive.org/web/20230307001227/https://www.youtube.com/playlist?list=PLd6GQkE1fVSGj1deIRuFuBVHL0wFlrIwG" rel="noreferrer">PIP information videos - British Sign Language </a></li> <li><a href="http://web.archive.org/web/20230307001227/https://www.youtube.com/playlist?list=PLd6GQkE1fVSEPpByLneWXeq1jyob3rbV1" rel="noreferrer">PIP information videos - Irish Sign Language</a></li> </ul><h2>What to do if you disagree with the decision</h2> <p>If you disagree with the decision, <a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/articles/appeal-benefits-decision" rel="noreferrer">you can appeal</a>. This is called asking for a ‘mandatory reconsideration’ and means the PIP Centre will look at the decision again. Your decision letter will explain if you can ask for a mandatory reconsideration and explain how to apply for one.</p> <p>You must apply for a mandatory reconsideration within one calendar month of the date on your decision notice. If you don’t apply within this time limit, you may not be able to appeal against the decision.</p> <p>The time limit for applying for a mandatory reconsideration can be extended in exceptional circumstances. For more information on these circumstances, contact the <a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/contacts/personal-independence-payment-pip-centre" rel="noreferrer">PIP Centre</a>. </p> <p>You cannot appeal to the Appeals Service until you have had a mandatory reconsideration.</p> <h3>How to apply for a mandatory reconsideration</h3> <p>You can ask for a mandatory reconsideration by contacting the <a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/contacts/personal-independence-payment-pip-centre" rel="noreferrer">PIP Centre</a>:</p> <ul><li>by phone</li> <li>by letter</li> <li>by filling in and returning an <a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/mandatory-reconsideration-request" rel="noreferrer">MR2(NI) request form</a></li> </ul><h4>If you want to send evidence</h4> <p>This needs to show why the decision was wrong. It could, for example, be:</p> <ul><li>new medical evidence</li> <li>reports or care plans from specialists, therapists or nurses</li> <li>bank statements or payslips</li> </ul><p>Only include evidence you have not already sent.</p> <p>Write your full name, date of birth and National Insurance number at the top of each piece of evidence and send it to the <a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/contacts/personal-independence-payment-pip-centre" rel="noreferrer">PIP Centre</a>.</p> <h3>What happens next</h3> <p>A case manager who was not involved in making the original benefit decision will look at the decision again. You’ll get a Mandatory Reconsideration Notice (MRN) telling you whether they’ve changed the decision. It’ll explain the reasons for that decision and the evidence it was based on. </p> <p><span><span><span><span>This is your opportunity to say why you think the decision is wrong. You must include any information that shows the wrong decision has been made. If you disagree with more than one part of the decision, say why you disagree with each part. </span></span></span></span></p> <p>Once you have received the MRN, if you are still unhappy with the decision, you can appeal to an Independent Appeal Tribunal. </p> <p>The case will be reviewed again before it goes to an Independent Appeal Tribunal. New or more evidence can be sent to support your appeal at this stage.</p> <p><span><span><span><span><span><span><span>You will be written to if this review changes your decision. The letter will tell you what happens if you accept the new decision and what this means for your appeal to the Independent Tribunal.</span></span></span></span></span></span></span></p> <p>Information on the appeals process is on the following page: </p> <ul><li><a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/appeal-benefits-decision#toc-1" rel="noreferrer">Appeal a benefits decision</a></li> </ul><h2>How to complain about the service you get</h2> <p>If you are unhappy about any aspect of the service given you can make a complaint to the Department for Communities (DfC). You can contact DfC about any aspect of the service you’ve received. This will not affect your claim.</p> <p>Further information is available at:</p> <ul><li><a href="http://web.archive.org/web/20230307001227/https://www.communities-ni.gov.uk/dfc-complaints-procedure" rel="noreferrer">Department for Communities complaints procedure</a></li> <li><a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/articles/jobs-and-benefits-office-complaints" rel="noreferrer">Jobs and Benefits office complaints</a></li> </ul><h3>How to complain about the PIP Assessment Service Provider</h3> <p>You can make a complaint about a service from the PIP Assessment Service Provider - <a href="http://web.archive.org/web/20230307001227/https://capita-pip.co.uk/NI" rel="noreferrer">Capita PIP Northern Ireland.</a></p> <p>A complaint will not affect your PIP claim.</p> <h2>Benefit over-payments</h2> <p>There are circumstances when you may be paid too much benefit and you will be asked to repay this. To make a repayment contact <a href="http://web.archive.org/web/20230307001227/https://www.nidirect.gov.uk/contacts/debt-management" rel="noreferrer">Debt Management</a>.</p> <p>If you require further support, contact Debt Management as soon as possible to discuss an affordable repayment plan and other potential options.</p> <h2>Help and support</h2> <p>If you would like independent help and advice on Personal Independence Payment or any other welfare changes, you can visit any independent advice office or contact <a href="http://web.archive.org/web/20230307001227/https://www.adviceni.net/" rel="noreferrer">Advice NI</a>.</p> <ul><li><a href="/web/20230307001227/https://www.nidirect.gov.uk/contacts/make-call-service">Make the Call team</a></li> <li><a href="http://web.archive.org/web/20230307001227/https://www.youtube.com/playlist?list=PLd6GQkE1fVSE4EHRlPks5NcxiBVGIGQ7v" rel="noreferrer">PIP Information videos</a></li> </ul> <h2>More useful links</h2> <ul> <li><a href="/web/20230307001227/https://www.nidirect.gov.uk/contacts/welfare-changes-helpline">Welfare Changes Helpline</a></li> <li><a href="/web/20230307001227/https://www.nidirect.gov.uk/contacts/disability-and-carers-service">Disability and Carers Service</a></li> <li><a href="/web/20230307001227/https://www.nidirect.gov.uk/articles/common-travel-area-and-social-security-benefits">The Common Travel Area and social security benefits</a></li> <li><a href="http://web.archive.org/web/20230307001227/https://www.adviceni.net/" rel="noreferrer">Advice NI</a></li> </ul> <div class="page-footer-text" role="presentation"><ul><li><a href="/web/20230307001227/https://www.nidirect.gov.uk/articles/contacting-08-and-03-numbers">Contacting 08 and 03 numbers</a></li> </ul></div> <div id="block-originssocialsharing" class="container"> <div class="social-sharing"> <span class="social-sharing__label">Share this page</span> <span class="social-sharing__buttons"> <a class="facebook-share share-link 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data-drupal-selector="edit-is-your-feedback-about-report-problem" type="radio" id="edit-is-your-feedback-about-report-problem" name="is_your_feedback_about" value="report_problem" class="form-radio"/> <label for="edit-is-your-feedback-about-report-problem" class="option">report a problem</label> </div> <div class="js-form-item form-item js-form-type-radio form-type-radio js-form-item-is-your-feedback-about form-item-is-your-feedback-about"> <input data-webform-required-error="You must choose what you want to do" data-drupal-selector="edit-is-your-feedback-about-feedback" type="radio" id="edit-is-your-feedback-about-feedback" name="is_your_feedback_about" value="feedback" class="form-radio"/> <label for="edit-is-your-feedback-about-feedback" class="option">leave feedback</label> </div> <div class="js-form-item form-item js-form-type-radio form-type-radio js-form-item-is-your-feedback-about form-item-is-your-feedback-about"> <input data-webform-required-error="You must choose what you want to do" data-drupal-selector="edit-is-your-feedback-about-question-other" type="radio" id="edit-is-your-feedback-about-question-other" name="is_your_feedback_about" value="question_other" class="form-radio"/> <label for="edit-is-your-feedback-about-question-other" class="option">ask a question</label> </div> </div> </div> </fieldset> <fieldset data-drupal-selector="edit-which-of-these-options-best-describes-the-problem-" data-msg-required="Report a problem field is required." aria-describedby="report_a_problem_instr" class="webform-has-field-prefix js-webform-states-hidden checkboxes--wrapper fieldgroup form-composite webform-composite-visible-title js-webform-type-checkboxes webform-type-checkboxes js-form-item form-item js-form-wrapper form-wrapper" id="edit-which-of-these-options-best-describes-the-problem---wrapper" data-drupal-states="{"visible":{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022is_your_feedback_about\u0022]":{"value":"report_problem"}},"required":{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022is_your_feedback_about\u0022]":{"value":"report_problem"}}}"> <legend> <span class="fieldset-legend">Report a problem</span> </legend> <div class="fieldset-wrapper"> <div class="field-prefix"><div class="description"><span id="report_a_problem_instr"> Which problem did you find on this page? (Tick all that apply) </span></div></div> <div id="edit-which-of-these-options-best-describes-the-problem-" class="js-webform-checkboxes webform-options-display-one-column form-checkboxes"><div class="js-form-item form-item js-form-type-checkbox form-type-checkbox js-form-item-which-of-these-options-best-describes-the-problem--link-button-video form-item-which-of-these-options-best-describes-the-problem--link-button-video"> <input data-drupal-selector="edit-which-of-these-options-best-describes-the-problem-link-button-video" type="checkbox" id="edit-which-of-these-options-best-describes-the-problem-link-button-video" name="which_of_these_options_best_describes_the_problem_[link_button_video]" value="link_button_video" class="form-checkbox"/> <label for="edit-which-of-these-options-best-describes-the-problem-link-button-video" class="option">A link, button or video is not working</label> </div> <div class="js-form-item form-item js-form-type-checkbox form-type-checkbox js-form-item-which-of-these-options-best-describes-the-problem--spelling form-item-which-of-these-options-best-describes-the-problem--spelling"> <input data-drupal-selector="edit-which-of-these-options-best-describes-the-problem-spelling" type="checkbox" id="edit-which-of-these-options-best-describes-the-problem-spelling" name="which_of_these_options_best_describes_the_problem_[spelling]" value="spelling" class="form-checkbox"/> <label for="edit-which-of-these-options-best-describes-the-problem-spelling" class="option">There is a spelling mistake</label> </div> <div class="js-form-item form-item js-form-type-checkbox form-type-checkbox js-form-item-which-of-these-options-best-describes-the-problem--info-missing form-item-which-of-these-options-best-describes-the-problem--info-missing"> <input data-drupal-selector="edit-which-of-these-options-best-describes-the-problem-info-missing" type="checkbox" id="edit-which-of-these-options-best-describes-the-problem-info-missing" name="which_of_these_options_best_describes_the_problem_[info_missing]" value="info_missing" class="form-checkbox"/> <label for="edit-which-of-these-options-best-describes-the-problem-info-missing" class="option">Information is missing, outdated or wrong</label> </div> <div class="js-form-item form-item js-form-type-checkbox form-type-checkbox js-form-item-which-of-these-options-best-describes-the-problem--cannot-find form-item-which-of-these-options-best-describes-the-problem--cannot-find"> <input data-drupal-selector="edit-which-of-these-options-best-describes-the-problem-cannot-find" type="checkbox" id="edit-which-of-these-options-best-describes-the-problem-cannot-find" name="which_of_these_options_best_describes_the_problem_[cannot_find]" value="cannot_find" class="form-checkbox"/> <label for="edit-which-of-these-options-best-describes-the-problem-cannot-find" class="option">I can't find what I'm looking for</label> </div> <div class="js-form-item form-item js-form-type-checkbox form-type-checkbox js-form-item-which-of-these-options-best-describes-the-problem--other form-item-which-of-these-options-best-describes-the-problem--other"> <input data-drupal-selector="edit-which-of-these-options-best-describes-the-problem-other" type="checkbox" id="edit-which-of-these-options-best-describes-the-problem-other" name="which_of_these_options_best_describes_the_problem_[other]" value="other" class="form-checkbox"/> <label for="edit-which-of-these-options-best-describes-the-problem-other" class="option">Another issue</label> </div> </div> </div> </fieldset> <section aria-live="assertive" data-drupal-selector="edit-messages" id="edit-messages" class="js-form-item form-item js-form-wrapper form-wrapper webform-section"> <h2 class="visually-hidden webform-section-title">Messages</h2> <div class="webform-section-wrapper"> <div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":[{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022is_your_feedback_about\u0022]":{"value":"feedback"}},"or",{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022is_your_feedback_about\u0022]":{"value":"report_problem"}}]}"><div class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label" id="edit-info-notice-noreply"> <p class="info-notice info-notice--warning">You will not receive a reply. We will consider your feedback to help improve the site.<br/><br/> Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers.</p> </div> </div> </div> </section> <div class="js-webform-states-hidden js-form-item form-item js-form-type-textarea form-type-textarea js-form-item-provide-more-information form-item-provide-more-information"> <label for="edit-provide-more-information">Tell us more about the problem you're having with the nidirect website.</label> <div class="form-textarea-wrapper"> <textarea data-counter-type="character" data-counter-minimum="1" data-counter-maximum="3000" class="js-webform-counter webform-counter form-textarea resize-vertical" minlength="1" data-drupal-selector="edit-provide-more-information" data-msg-maxlength="Tell us more about the problem you're having with the nidirect website. field has a maximum length of 3000." data-msg-required="Tell us more about the problem you're having with the nidirect website. field is required." data-drupal-states="{"visible":{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022is_your_feedback_about\u0022]":{"value":"report_problem"}},"required":{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022is_your_feedback_about\u0022]":{"value":"report_problem"}}}" id="edit-provide-more-information" name="provide_more_information" rows="5" cols="60" maxlength="3000"></textarea> </div> </div> <div class="js-webform-states-hidden js-form-item form-item js-form-type-textarea form-type-textarea js-form-item-enter-your-feedback form-item-enter-your-feedback"> <label for="edit-enter-your-feedback">Enter your feedback</label> <div class="form-textarea-wrapper"> <textarea data-webform-required-error="Please provide your feedback" data-counter-type="character" data-counter-minimum="1" data-counter-maximum="3000" class="js-webform-counter webform-counter form-textarea resize-vertical" minlength="1" data-drupal-selector="edit-enter-your-feedback" data-msg-maxlength="Enter your feedback field has a maximum length of 3000." data-msg-required="Please provide your feedback" data-drupal-states="{"visible":{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022is_your_feedback_about\u0022]":{"value":"feedback"}},"required":{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022is_your_feedback_about\u0022]":{"value":"feedback"}}}" id="edit-enter-your-feedback" name="enter_your_feedback" rows="5" cols="60" maxlength="3000"></textarea> </div> </div> <fieldset class="js-webform-states-hidden js-webform-type-fieldset webform-type-fieldset js-form-item form-item js-form-wrapper form-wrapper" data-drupal-selector="edit-what-is-your-question-about" data-drupal-states="{"visible":{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022is_your_feedback_about\u0022]":{"value":"question_other"}}}" id="edit-what-is-your-question-about"> <legend> <span class="fieldset-legend">What is your question about?</span> </legend> <div class="fieldset-wrapper"> <div class="js-form-item form-item js-form-type-select form-type-select js-form-item-feedback-about form-item-feedback-about"> <label for="edit-feedback-about">Choose a topic for your question:</label> <select data-webform-required-error="You must tell us what your question is about" data-drupal-selector="edit-feedback-about" data-msg-required="You must tell us what your question is about" id="edit-feedback-about" name="feedback_about" class="form-select" data-drupal-states="{"required":{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022is_your_feedback_about\u0022]":{"value":"question_other"}}}"><option value="" selected="selected">- Select -</option><optgroup label="I have a question about ..."><option value="angling">Angling</option><option value="benefits">Benefits</option><option value="groni_birth">Birth certificates</option><option value="blue_badge">Blue Badge</option><option value="careers">Careers</option><option value="claiming_compensation_roads">Compensation due to a road problem</option><option value="child_maintenance">Child Maintenance</option><option value="groni_civil_partnerships">Civil partnership certificates</option><option value="covid_19">Coronavirus (COVID-19)</option><option value="covid_19_certificate">COVID vaccination certificate</option><option value="criminal_record_checks">Criminal record checks (AccessNI)</option><option value="groni_death">Death certificates</option><option value="educational_maintenance_allowance">Educational Maintenance Allowance</option><option value="employment_rights">Employment rights</option><option value="high_street_voucher">High Street Spend Local Scheme</option><option value="groni_marriage">Marriage certificates</option><option value="motoring">Motoring</option><option value="nidirect_account">nidirect account</option><option value="passports">Passports</option><option value="PCNs">Penalty Charge Notices</option><option value="pensions">Pensions</option><option value="proni">PRONI - historical records</option><option value="rates">Rates or property valuation</option><option value="report_a_fault">Problems with roads and streets</option><option value="smartpass">Smartpass</option></optgroup><optgroup label="Other"><option value="something_else">My question is about something else</option></optgroup></select> </div> </div> </fieldset> <section aria-live="assertive" class="js-webform-states-hidden js-form-item form-item js-form-wrapper form-wrapper webform-section" data-drupal-selector="edit-what-to-do-next" data-drupal-states="{"visible":{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022feedback_about\u0022]":{"filled":true}}}" id="edit-what-to-do-next"> <h2 class="webform-section-title">What to do next</h2> <div class="webform-section-wrapper"> <div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022feedback_about\u0022]":{"value":"angling"}}}"><div class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label" id="edit-angling"> <div class="no-submit"> <p>Comments or queries about angling can be emailed to <a href="http://web.archive.org/web/20230307001227/mailto:anglingcorrespondence@daera-ni.gov.uk" rel="noreferrer">anglingcorrespondence@daera-ni.gov.uk </a></p> </div> </div> </div><div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022feedback_about\u0022]":{"value":"benefits"}}}"><div class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label" id="edit-benefits"> <div class="no-submit"> <p>If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit. Contacts for common benefits are listed below.</p> <h3>Carer's Allowance</h3> <p><span>Call 0800 587 0912<br/> Email </span><a href="http://web.archive.org/web/20230307001227/mailto:dcs.incomingpostteamdhc2@nissa.gsi.gov.uk" rel="noreferrer">dcs.incomingpostteamdhc2@nissa.gsi.gov.uk</a></p> <h3>Discretionary support / Short-term benefit advance</h3> <p><span>Call 0800 587 2750 <br/> Email </span><a href="http://web.archive.org/web/20230307001227/mailto:customerservice.unit@communities-ni.gov.uk " rel="noreferrer">customerservice.unit@communities-ni.gov.uk</a></p> <h3>Disability Living Allowance</h3> <p>Call 0800 587 0912 <br/><span>Email <a href="http://web.archive.org/web/20230307001227/mailto:dcs.incomingpostteamdhc2@nissa.gsi.gov.uk" rel="noreferrer">dcs.incomingpostteamdhc2@nissa.gsi.gov.uk</a></span></p> <h3>Employment and Support Allowance</h3> <p>Call 0800 587 1377</p> <h3>Jobseeker’s Allowance</h3> <p>Contact your local <a href="/web/20230307001227/https://www.nidirect.gov.uk/node/2739">Jobs & Benefits office</a></p> <h3>Personal Independence Payment</h3> <p>Call 0800 587 0932</p> <p>If your query is about another benefit, select ‘Other’ from the drop-down menu above.</p> </div> </div> </div><div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022feedback_about\u0022]":{"value":"blue_badge"}}}"><div class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label" id="edit-blue-badge"> <div class="no-submit"> <p>Comments or queries about the Blue Badge scheme can be emailed to <a href="http://web.archive.org/web/20230307001227/mailto:bluebadges@infrastructure-ni.gov.uk" rel="noreferrer">bluebadges@infrastructure-ni.gov.uk</a> or you can also call 0300 200 7818.</p> </div> </div> </div><div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022feedback_about\u0022]":{"value":"careers"}}}"><div class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label" id="edit-careers"> <p>For queries or advice about careers, contact the <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="4849e4ec-9cbb-4ff9-a26b-7e2397f748b7" href="/web/20230307001227/https://www.nidirect.gov.uk/careers-service">Careers Service</a>.</p> </div> </div><div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022feedback_about\u0022]":{"value":"child_maintenance"}}}"><div class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label" id="edit-child-maintenance"> <div class="no-submit"><p>For queries or advice about Child Maintenance, contact the <a href="/web/20230307001227/https://www.nidirect.gov.uk/node/4185">Child Maintenance Service</a>.</p></div> </div> </div><div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022feedback_about\u0022]":{"value":"claiming_compensation_roads"}}}"><div class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label" id="edit-claiming-compensation-road-problem"> <div class="no-submit"> <p>For queries or advice about claiming compensation due to a road problem, contact <a href="/web/20230307001227/https://www.nidirect.gov.uk/node/125">DFI Roads claim unit</a>.</p> </div> </div> </div><div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022feedback_about\u0022]":{"value":"covid_19"}}}"><div class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label" id="edit-covid-19"> <div class="no-submit"> <p>If you can’t find the information you’re looking for in the <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="9fbac1c3-b232-4b5b-a7ad-a150c1760a8b" href="/web/20230307001227/https://www.nidirect.gov.uk/campaigns/coronavirus-covid-19">Coronavirus (COVID-19) section</a>, then for queries about:</p> <ul><li>Restrictions or regulations — <a href="http://web.archive.org/web/20230307001227/https://www.health-ni.gov.uk/contact" rel="noopener noreferrer" target="_blank" title="external link opens in a new window / tab">contact the Department of Health</a></li> <li>Travel advice (including self-isolation) — <a href="http://web.archive.org/web/20230307001227/https://www.health-ni.gov.uk/contact" rel="noopener noreferrer" target="_blank" title="external link opens in a new window / tab">contact the Department of Health</a></li> <li>Coronavirus (COVID-19) vaccinations — contact the <a href="http://web.archive.org/web/20230307001227/https://www.health-ni.gov.uk/contact" rel="noopener noreferrer" target="_blank" title="external link opens in a new window / tab">Department of Health</a> or <a href="http://web.archive.org/web/20230307001227/https://www.publichealth.hscni.net/node/4802" rel="noopener noreferrer" target="_blank" title="external link opens in a new window / tab">Public Health Agency</a></li> </ul><p>If your query is about another topic, select ‘Other’ from the drop-down menu above.</p> </div> </div> </div><div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022feedback_about\u0022]":{"value":"covid_19_certificate"}}}"><div class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label" id="edit-covid-19-certificate"> <div class="no-submit"> <p>For queries about your identity check, email <a href="http://web.archive.org/web/20230307001227/mailto:nida@nidirect.gov.uk" rel="noreferrer">nida@nidirect.gov.uk</a> and for queries about your certificate, email <a href="http://web.archive.org/web/20230307001227/mailto:covidcertni@hscni.net" rel="noreferrer">covidcertni@hscni.net</a>.</p> </div> </div> </div><div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022feedback_about\u0022]":{"value":"criminal_record_checks"}}}"><div class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label" id="edit-criminal-records-checks"> <div class="no-submit"><p>For queries or advice about criminal record checks, email <a href="http://web.archive.org/web/20230307001227/mailto:ani@accessni.gov.uk" rel="noreferrer">ani@accessni.gov.uk</a></p></div> </div> </div><div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022feedback_about\u0022]":{"value":"educational_maintenance_allowance"}}}"><div class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label" id="edit-educational-maintenance-allowance"> <div class="no-submit"><p>Application and payment queries can be emailed to <a href="http://web.archive.org/web/20230307001227/mailto:ema_ni@slc.co.uk" rel="noreferrer">ema_ni@slc.co.uk</a></p></div> </div> </div><div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022feedback_about\u0022]":{"value":"employment_rights"}}}"><div class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label" id="edit-employment-rights"> <div class="no-submit"> <p>For queries or advice about employment rights, contact the <a href="/web/20230307001227/https://www.nidirect.gov.uk/node/866">Labour Relations Agency</a>.</p> </div> </div> </div><div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":[{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022feedback_about\u0022]":{"value":"groni_birth"}},"or",{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022feedback_about\u0022]":{"value":"groni_civil_partnerships"}},"or",{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022feedback_about\u0022]":{"value":"groni_death"}},"or",{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022feedback_about\u0022]":{"value":"groni_marriage"}}]}"><div class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label" id="edit-groni"> <div class="no-submit"><p>For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email <a href="http://web.archive.org/web/20230307001227/mailto:gro_nisra@finance-ni.gov.uk" rel="noreferrer">gro_nisra@finance-ni.gov.uk</a></p></div> </div> </div><div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022feedback_about\u0022]":{"value":"high_street_voucher"}}}"><div class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label" id="edit-high-street-voucher-scheme"> <div class="no-submit"> <p>For queries about the High Street Spend Local Scheme, email <a href="http://web.archive.org/web/20230307001227/mailto:HSSS.mail@economy-ni.gov.uk" rel="noreferrer">HSSS.mail@economy-ni.gov.uk</a>.</p> </div> </div> </div><div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022feedback_about\u0022]":{"value":"motoring"}}}"><div class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label" id="edit-motoring"> <div class="no-submit"><p>For queries about:</p><ul><li>Car tax, vehicle registration and SORN<br/>contact the <a href="http://web.archive.org/web/20230307001227/https://www.gov.uk/contact-the-dvla" rel="noreferrer">Driver and Vehicle Licensing Agency (DVLA), Swansea</a><br/> </li><li>Driver licensing and tests, MOT and vehicle testing<br/>contact the <a href="/web/20230307001227/https://www.nidirect.gov.uk/node/4236">Driver & Vehicle Agency (DVA), Northern Ireland</a></li></ul><p>If your query is about another topic, select ‘Other’ from the drop-down menu above.</p></div> </div> </div><div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022feedback_about\u0022]":{"value":"nidirect_account"}}}"><div class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label" id="edit-nidirect-account"> <div class="no-submit"> <p>For queries about your identity check, email <a href="http://web.archive.org/web/20230307001227/mailto:nida@nidirect.gov.uk" rel="noreferrer">nida@nidirect.gov.uk</a>.</p> <p> </p> </div> </div> </div><div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022feedback_about\u0022]":{"value":"passports"}}}"><div class="js-form-item form-item 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href="/web/20230307001227/https://www.nidirect.gov.uk/node/4683">Public Record Office of Northern Ireland (PRONI) enquiry service</a>.</p></div> </div> </div><div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022feedback_about\u0022]":{"value":"rates"}}}"><div class="js-form-item form-item js-form-type-processed-text form-type-processed-text js-form-item- form-item- form-no-label" id="edit-rates"> <div class="no-submit"><p>For queries or advice about rates, email <a href="http://web.archive.org/web/20230307001227/mailto:LPSCustomerTeam@lpsni.gov.uk" rel="noreferrer">LPSCustomerTeam@lpsni.gov.uk</a></p></div> </div> </div><div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-your-comments-block_content-3-add-form :input[name=\u0022feedback_about\u0022]":{"value":"smartpass"}}}"><div class="js-form-item form-item 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