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hidden" onclick='return {"mobileWidth":1200,"mobileBehavior":1}'></div></nav></div><div class="l-subheader-cell at_right"></div></div></div><div class="l-subheader for_hidden hidden"></div></header><main id="page-content" class="l-main" itemprop="mainContentOfPage"> <section class="l-section wpb_row container breadcrumb2 height_medium"><div class="l-section-h i-cf"><div class="g-cols vc_row via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="wpb_text_column"><div class="wpb_wrapper"><pre><span><span><a href="https://www.fgc.cat/es/">Portada</a></span> 禄 <span><a href="https://www.fgc.cat/es/acerca-de-nosotros/">Sobre FGC</a></span> 禄 <span class="breadcrumb_last" aria-current="page">Dec谩logo de compromiso</span></span></pre> </div></div></div></div></div></div></div></section><section class="l-section wpb_row us_custom_f88c2bc0 container height_medium"><div class="l-section-h i-cf"><div class="g-cols vc_row via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container"><div class="vc_column-inner"><div class="wpb_wrapper"><h1 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >DEC脕LOGO DE COMPROMISO DE FGC CON LA CALIDAD DE NUESTROS SERVICIOS</h1><div class="g-cols wpb_row via_flex valign_top type_default stacking_default"><div class="vc_col-sm-8 wpb_column vc_column_container"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="wpb_text_column"><div class="wpb_wrapper"><p><strong>El cliente de FGC tiene derecho a:</strong></p> <p>1. Viajar en un entorno agradable, limpio y seguro.</p> <p>2. Ser informado de las caracter铆sticas de prestaci贸n y del funcionamiento de los servicios de transporte, de las incidencias con afectaci贸n al servicio, de la oferta de t铆tulos de transporte que puede escoger, y de las condiciones de uso vigentes.</p> <p>3. Ser transportado con los objetos y paquetes que lleve, siempre que no supongan molestias o un peligro para los otros usuarios, circunstancia que tendr谩 que ser valorada por los agentes de atenci贸n al cliente.</p> <p>4. Ser atendido en catal谩n, o en castellano si as铆 lo pide.</p> <p>5. En caso de incidencia o suspensi贸n del servicio, disponer de medios de transporte alternativos cuando las circunstancias lo permitan y, en cualquier caso, ser compensado en funci贸n de la pol铆tica de devoluciones vigente.</p> <p>6. Ser tratado por todo el personal de FGC y de sus proveedores con trato directo con los clientes, con respeto y con atenci贸n a sus caracter铆sticas y necesidades personales.</p> <p>7. Formular las reclamaciones o sugerencias que considere convenientes en relaci贸n a la prestaci贸n del servicio, mediante las hojas de reclamaciones que est谩n a su disposici贸n en todas las estaciones, a trav茅s de los interfonos de estaci贸n, a trav茅s de la web corporativa y del tel茅fono gratuito puesto a su disposici贸n.</p> <p>8. Recibir respuesta de la empresa en un plazo m谩ximo de 11 d铆as h谩biles desde la fecha de sus reclamaciones.</p> <p>9. Las personas con movilidad reducida, la gente de edad avanzada, las mujeres embarazadas y otras personas o colectivos que merecen una atenci贸n especial, disponen de asientos de uso preferente, debidamente se帽alizados.</p> <p>10. Viajar con animales de compa帽铆a, sin limitaci贸n horaria, siempre que los peque帽os vayan en un cesto, y los medianos y grandes atados y con bozal. Los perros gu铆a o de asistencia quedan excluidos de esta restricci贸n.</p> <p>11. Ser asistido por un agente de FGC cuando lo necesite, utilizando el medio a su disposici贸n en cada momento, o lugar de la red donde se encuentre, ya sea presencialmente o a trav茅s de los sistemas de interfono.</p> </div></div></div></div></div><div class="vc_col-sm-4 wpb_column vc_column_container"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="wpb_text_column"><div class="wpb_wrapper"><p><a class="link_descarga" href="https://www.fgc.cat/wp-content/uploads/2021/04/Decaleg-de-compromis_CAS.pdf"><img decoding="async" src="/wp-content/uploads/2017/07/pdf.png" alt="pdf icon" /><strong>Dec谩logo de compromiso</strong></a></p> </div></div></div></div></div></div></div></div></div></div></div></section> </main> </div> <style data-type="us_custom-css">.footer_header{font-size:16px;font-weight:bold;line-height:1.13;color:var(--slime-green);margin-left:2.5rem}.lista_footer{list-style-type:none}.lista_footer li a,.lista_footer li a:hover{color:white}.menu_subfooter 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noreferrer">Portal de Transparencia</a></li> <li><a href="https://www.fgc.cat/es/sobre-fgc/responsabilidad-social/">Responsabilidad social</a></li> <li><a href="/es/gabinete-de-prensa/">Gabinete de prensa</a></li> </ul> </div></div></div></div></div><div class="vc_col-sm-3 wpb_column vc_column_container"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="wpb_text_column"><div class="wpb_wrapper"><h3 class="footer_header">Atenci贸n al cliente</h3> <ul class="lista_footer"> <li><a href="https://www.fgc.cat//es/atencion-al-cliente/consultas/">Consultas</a></li> <li><a href="https://www.fgc.cat//es/atencion-al-cliente/reclamaciones/">Quejas y reclamaciones</a></li> <li><a href="https://www.fgc.cat/es/faq/">Preguntas frecuentes</a></li> <li><a href="https://www.fgc.cat/es/atencion-al-cliente/sugerencias/">Sugerencias y agradecimientos</a></li> </ul> </div></div></div></div></div><div class="vc_col-sm-3 wpb_column vc_column_container"><div class="vc_column-inner"><div 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target="_blank"> <div class="social-icon"> <div class="fab fa-facebook-f fa-2x"><span style="display:none">facebook fgc</span></div> </div> </a> <a href="https://www.instagram.com/fgc.cat/" target="_blank"> <div class="social-icon"> <div class="fab fa-instagram fa-2x"><span style="display:none">instagram fgc</span></div> </div> </a> <a href="https://www.youtube.com/user/FGCferrocarrils" target="_blank"> <div class="social-icon"> <div class="fab fa-youtube fa-2x"><span style="display:none">youtube fgc</span></div> </div> </a> <a href="https://www.linkedin.com/company/ferrocarrils-de-la-generalitat-de-catalunya" target="_blank"> <div class="social-icon"> <div class="fab fa-linkedin-in fa-2x"><span style="display:none">linkedin fgc</span></div> </div> </a> </div> </div></div></div></div></div></div><div class="g-cols wpb_row us_custom_2ee41f36 via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container"><div class="vc_column-inner"><div 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data-value="CA">Catal谩n</li> <li role="option" tabindex="0" @click="changeLanguage('ES')" data-value="ES">Espa帽ol</li> <li role="option" tabindex="0" @click="changeLanguage('EN')" data-value="EN">Ingles</li> </ul> </div> </header> <main class="chatBox-content" ref="chatBoxContent"> <ul role="listbox" aria-label="Message list" ref="conversation"> <li class="chatBox-content-msg " role="option" tabindex="0"> <div class="chatBox-content-msg-container"> <div class="chatBox-content-msg-avatar" aria-hidden="true"> <img src="https://www.fgc.cat/wp-content/plugins/chatbot/assets/avatar.png" alt=" " aria-hidden="true"/> </div> <div class="chatBox-content-msg-list"> <p class="chatBox-content-msg-text first-text"></p> <button class="chatBox-content-msg-question q-1" :class="{'active': id_generico == id_selected, 'hide': id_generico != id_selected && 0 != id_selected}" @click="init(id_generico, 'id_generico')"></button> <button class="chatBox-content-msg-question q-2" :class="{'active': 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