Account and Billing – Help and Support

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data-analytics-asset-type="web-content"> <link rel='stylesheet' href='//static-www.o2.co.uk/core/modules/system/css/components/hidden.module.css?v=2.4'/><link rel='stylesheet' href='//static-www.o2.co.uk/themes/o2_theme/css/global-nav.min.css?v=4.36'/><link rel='stylesheet' href='//static-www.o2.co.uk/themes/o2_theme/css/slick.css?v=4.4'/><link rel='stylesheet' href='https://assets.sitescdn.net/answers-search-bar/v1.3/answers.css'/><link rel='stylesheet' href='//static-www.o2.co.uk/sites/default/files/fonticon/o2-icon-font/style.css?1632757525'/><script src='https://assets.sitescdn.net/answers-search-bar/v1.3/answerstemplates.compiled.min.js'></script><script src='https://assets.sitescdn.net/answers-search-bar/v1.3/answers.min.js'></script><script src='//static-www.o2.co.uk/themes/o2_theme/js/global-nav-webpack.js?v=16.1'></script><script src='//static-www.o2.co.uk/themes/o2_theme/js/lazyload.js'></script><script 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</ul>  <ul class="signUpLinks" data-qa-signUpLinks> <li id="header-tool-signin"> <div class="hideWhenSignedOut welcome hide"> Hi  <span class="username"></span>  </div> <div class="hideWhenSignedIn hide"> <a class="signInLink" data-qa-signInLink href="https://accounts.o2.co.uk/signin" title="Sign In" manual_cm_re="header-_-Sign In-_-na">Sign in</a> </div> <div class="hideWhenSignedOut hide"> <span>|</span> <a class="signOutLink" data-qa-signOutLink href="https://identity.o2.co.uk/logout" title="Sign out of your account" manual_cm_re="header-_-Sign out-_-na">Sign out</a>  </div> <div class="hideWhenSignedIn hide"> or <a class="registerLink" href="https://accounts.o2.co.uk/register" title="register" manual_cm_re="header-_-Register-_-na">Register</a> </div> </li> </ul> </div> </div> <nav class='globalNav' data-qa-globalNav-bar role="navigation"> <div class="tier1"> <div class="navContainer"> <div class="brandLogo"> <a data-qa-brandLogo href="https://www.o2.co.uk" manual_cm_re="header-_-Telefonica-_-na"> <?xml version="1.0" encoding="UTF-8" standalone="no"?> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="34px" height="35px" viewBox="0 0 34 35" version="1.1">  <title>O2 Logo</title> <desc>Created with Sketch.</desc> <defs> <polygon id="path-1" points="0 28.5963489 0 0.0563479784 26.7030678 0.0563479784 26.7030678 28.5963489 3.5407696e-15 28.5963489"/> </defs> <g id="Page-1" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"> <g id="Artboard"> <g id="o2-logo"> <g id="Group-3" transform="translate(0.000000, 0.100063)"> <mask id="mask-2" fill="white"> <use xlink:href="#path-1"/> </mask> <g id="Clip-2"/> <path d="M5.145108,14.3262702 C5.145108,9.14206862 8.18067295,4.11812414 13.3773169,4.11812414 C18.5223346,4.11812414 21.5578996,9.14206862 21.5578996,14.3262702 C21.5578996,19.1898012 19.0369417,24.5344163 13.3773169,24.5344163 C7.66621634,24.5344163 5.145108,19.1898012 5.145108,14.3262702 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class="accordionToggle"> <img src="//static-www.o2.co.uk/themes/o2_theme/img/global/arrowbig.png" alt="O2" /> </span> </div> <div class="globalNavlinksWrapper"> <ul class="linksDesktop" data-qa-globalnavlinks> <li name="Shop"> <a manual_cm_re="meganav_Shop-_-na-_-na" data-parent="tier1-shop" data-parent-url="/shop" target="_self" href="https://www.o2.co.uk/shop">Shop</a> </li> <li class="hideMobile" name="Why-O2"> <a manual_cm_re="meganav_Why O2-_-na-_-na" data-parent="tier1-why-o2" data-parent-url="/why-o2" target="_self" href="https://www.o2.co.uk/why-o2">Why O2</a> </li> <li name="Help"> <a manual_cm_re="meganav_Help-_-na-_-na" data-parent="tier1-help" data-parent-url="/help" target="_self" href="https://www.o2.co.uk/help">Help</a> </li> </ul> <ul class=" otherLinks" data-qa-globalnav-otherlinks> <li class="myO2Link" data-qa-myO2Link> <a manual_cm_re="meganav_My O2-_-na-_-na" href="https://mymobile.o2.co.uk/" id="myO2Linkclick"> <span class="colorSpan">My O2</span>  </a> </li> <li class="searchLink open-overlay" tabindex="0" data-qa-searchLink role="link"> <span class="ico o2-ico-search global-nav-white"></span> <span class="hideMobile search-text">Search</span> </li> <li class="basketLink hideMobile" data-qa-basketLink> <a class="basketUrl" href="https://www.o2.co.uk/shop/basket"> <span class="svgHide"><?xml version="1.0" encoding="UTF-8" standalone="no"?> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 24 20" version="1.1">  <title>Your Basket</title> <desc>Created with Sketch.</desc> <defs/> <g id="Symbols" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round"> <g id="desktop-tier-1-v1" transform="translate(-967.000000, -48.000000)" stroke="#FFFFFF" stroke-width="1.2"> <g id="Group-2" transform="translate(882.000000, 49.000000)"> <g id="icons"> <path d="M100.94933,7.29932475 L98.3505135,0.646655413 C98.1987114,0.278223254 97.8542023,0 97.4487906,0 L96.2125576,0 C95.783512,0.000949567419 95.4117331,0.276324119 95.2572039,0.666596328 L92.5583981,7.29932475 L106.617822,7.29932475 C107.201397,7.29932475 107.674074,7.79309981 107.674074,8.40177253 C107.674074,8.58503904 107.631351,8.75691074 107.556814,8.90884153 L104.440779,16.577548 C103.970829,17.4283604 103.090922,18 102.082847,18 L91.5848646,18 C90.5904242,18 89.7177891,17.4407048 89.2423848,16.606035 L86.1190783,8.9126398 C86.0427228,8.75975944 86,8.58693817 86,8.40177253 C86,7.79309981 86.4717683,7.29932475 87.0544341,7.29932475 L90.1741045,7.29932475" id="basket"/> </g> </g> </g> </g> </svg> </span> </a> </li> </ul> </div> </div> </div> <div class="tier2" data-qa-tier2> <div class="navContainer"> <div class="linksMobile"> <ul class="accordionMobile"> <li> <a class="mobileAccodLinks" href="javascript:void(0);" manual_cm_re="meganav_Shop-_-na-_-na">Shop</a> <ul class="inner"> <li><a href="https://www.o2.co.uk/shop" manual_cm_re="meganav_Browse Shop-_-na-_-na">Browse Shop</a></li>  <li class="indented"> Phones </li>  <li> <a href="https://www.o2.co.uk/shop/phones" manual_cm_re="meganav_Shop-_-Phones-_-Phones" target="_self">Phones</a> </li>  <li> <a href="https://accounts.o2.co.uk/" manual_cm_re="meganav_Shop-_-Phones-_-Upgrades" target="_self">Upgrades</a> </li>  <li> <a href="https://www.o2.co.uk/iphone" manual_cm_re="meganav_Shop-_-Phones-_-Apple iPhone" target="_self">Apple iPhone</a> </li>  <li> <a href="https://www.o2.co.uk/shop/apple/iphone-16" manual_cm_re="meganav_Shop-_-Phones-_-iPhone 16" target="">iPhone 16</a> </li>  <li> <a href="https://www.o2.co.uk/android" manual_cm_re="meganav_Shop-_-Phones-_-Android phones" target="_self">Android phones</a> </li>  <li> <a href="https://www.o2.co.uk/shop/like-new" manual_cm_re="meganav_Shop-_-Phones-_-Refurbished phones" target="">Refurbished phones</a> </li>  <li class="indented"> Tablets, laptops & dongles </li>  <li> <a href="https://www.o2.co.uk/shop/tablets" manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Tablets" target="_self">Tablets</a> </li>  <li> <a href="https://www.o2.co.uk/ipad" manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Apple iPad" target="_self">Apple iPad</a> </li>  <li> <a href="https://www.o2.co.uk/android-tablets" manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Android tablets" target="_self">Android tablets</a> </li>  <li> <a href="https://www.o2.co.uk/laptops" manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Laptops" target="_self">Laptops</a> </li>  <li> <a href="https://www.o2.co.uk/shop/mobile-broadband" manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Dongles and mobile wifi" target="_self">Dongles and mobile wifi</a> </li>  <li class="indented"> Sims and Tariffs </li>  <li> <a href="https://www.o2.co.uk/shop/sim-cards/sim-only-deals" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Pay Monthly SIMs" target="_self">Pay Monthly SIMs</a> </li>  <li> <a href="https://www.o2.co.uk/shop/sim-cards/pay-as-you-go?simtype=bigbundles" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Pay As You Go SIMs" target="_self">Pay As You Go SIMs</a> </li>  <li> <a href="https://www.o2.co.uk/shop/all-tariffs" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Tariffs" target="_self">Tariffs</a> </li>  <li> <a href="https://www.o2.co.uk/international" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-International" target="_self">International</a> </li>  <li> <a href="https://www.o2.co.uk/topup" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Top-up" target="_self">Top-up</a> </li>  <li> <a href="https://www.o2.co.uk/essential-plan" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Essential Plan" target="">Essential Plan</a> </li>  <li class="indented"> Accessories and more </li>  <li> <a href="https://www.o2.co.uk/shop/accessories" manual_cm_re="meganav_Shop-_-Accessories and more-_-Tech and accessories" target="_self">Tech and accessories</a> </li>  <li> <a href="https://www.o2.co.uk/apple-watch" manual_cm_re="meganav_Shop-_-Accessories and more-_-Apple Watch" target="_self">Apple Watch</a> </li>  <li> <a href="https://www.o2.co.uk/smartwatches" manual_cm_re="meganav_Shop-_-Accessories and more-_-Smartwatches" target="_self">Smartwatches</a> </li>  <li> <a href="https://www.o2.co.uk/airpods" manual_cm_re="meganav_Shop-_-Accessories and more-_-AirPods" target="">AirPods</a> </li>  <li> <a href="https://www.o2.co.uk/shop/coming-soon" manual_cm_re="meganav_Shop-_-Accessories and more-_-Coming soon" target="_self">Coming soon</a> </li>  <li> <a href="https://www.o2.co.uk/shop/great-deals" manual_cm_re="meganav_Shop-_-Accessories and more-_-Great deals " target="">Great deals </a> </li>  <li> <a href="https://www.o2.co.uk/black-friday-cyber-monday" manual_cm_re="meganav_Shop-_-Accessories and more-_-Black Friday deals" target="">Black Friday deals</a> </li> </ul> </li> <li> <a class="mobileAccodLinks" href="javascript:void(0);" manual_cm_re="meganav_Why O2-_-na-_-na">Why O2</a> <ul class="inner"> <li><a href="https://www.o2.co.uk/why-o2" manual_cm_re="meganav_Browse Why O2-_-na-_-na">Browse Why O2</a></li>  <li class="indented"> Flexibility </li>  <li> <a href="https://www.o2.co.uk/o2-switch-up" manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 Switch Up" target="">O2 Switch Up</a> </li>  <li> <a href="https://www.o2.co.uk/custom-plans" manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 custom plans" target="_self">O2 custom plans</a> </li>  <li> <a href="https://www.o2.co.uk/multisave" manual_cm_re="meganav_Why O2-_-Flexibility-_-Multisave" target="">Multisave</a> </li>  <li> <a href="https://www.o2recycle.co.uk/" manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 Recycle" target="_self">O2 Recycle</a> </li>  <li> <a href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery" manual_cm_re="meganav_Why O2-_-Flexibility-_-Click and collect" target="_self">Click and collect</a> </li>  <li class="indented"> Perks </li>  <li> <a href="https://www.o2.co.uk/extras" manual_cm_re="meganav_Why O2-_-Perks-_-O2 Extras" target="">O2 Extras</a> </li>  <li> <a href="https://www.o2.co.uk/virgin-media-o2" manual_cm_re="meganav_Why O2-_-Perks-_-Volt" target="_self">Volt</a> </li>  <li> <a href="https://priority.o2.co.uk/" manual_cm_re="meganav_Why O2-_-Perks-_-Priority tickets and offers" target="_self">Priority tickets and offers</a> </li>  <li> <a href="https://www.o2.co.uk/sponsorship/our-venues" manual_cm_re="meganav_Why O2-_-Perks-_-Perks at O2 venues" target="_self">Perks at O2 venues</a> </li>  <li> <a href="https://payandgorewards.o2.co.uk/web/o2" manual_cm_re="meganav_Why O2-_-Perks-_-Pay As You Go Rewards" target="_self">Pay As You Go Rewards</a> </li>  <li class="indented"> Services </li>  <li> <a href="https://www.o2.co.uk/myo2" manual_cm_re="meganav_Why O2-_-Services-_-Manage your account" target="_self">Manage your account</a> </li>  <li> <a href="https://www.o2.co.uk/help/online-safety" manual_cm_re="meganav_Why O2-_-Services-_-Keeping kids safe online" target="_self">Keeping kids safe online</a> </li>  <li> <a href="https://www.o2.co.uk/inspiration" manual_cm_re="meganav_Why O2-_-Services-_-Ideas and Inspiration" target="_self">Ideas and Inspiration</a> </li>  <li class="indented"> Connected </li>  <li> <a href="https://www.o2.co.uk/coveragechecker" manual_cm_re="meganav_Why O2-_-Connected-_-Coverage checker" target="_self">Coverage checker</a> </li>  <li> <a href="https://www.o2.co.uk/connectivity/network-coverage" manual_cm_re="meganav_Why O2-_-Connected-_-Network coverage" target="">Network coverage</a> </li>  <li> <a href="https://www.o2.co.uk/5g" manual_cm_re="meganav_Why O2-_-Connected-_-5G network" target="_self">5G network</a> </li>  <li> <a href="https://www.o2.co.uk/connectivity/free-wifi" manual_cm_re="meganav_Why O2-_-Connected-_-O2 WiFi" target="_self">O2 WiFi</a> </li>  <li> <a href="https://www.o2.co.uk/international/using-your-phone-abroad" manual_cm_re="meganav_Why O2-_-Connected-_-Using your phone abroad" target="_self">Using your phone abroad</a> </li> </ul> </li> <li> <a class="mobileAccodLinks" href="javascript:void(0);" manual_cm_re="meganav_Help-_-na-_-na">Help</a> <ul class="inner"> <li><a href="https://www.o2.co.uk/help" manual_cm_re="meganav_Browse Help-_-na-_-na">Browse Help</a></li>  <li class="indented"> Top queries </li>  <li> <a href="https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order" manual_cm_re="meganav_Help-_-Top queries-_-Track my order" target="_self">Track my order</a> </li>  <li> <a href="https://www.o2.co.uk/help/device-and-sim-support/activating-your-sim" manual_cm_re="meganav_Help-_-Top queries-_-Sim card" target="_self">Sim card</a> </li>  <li> <a href="https://www.o2.co.uk/help/pay-as-you-go/topping-up" manual_cm_re="meganav_Help-_-Top queries-_-Top-up" target="_self">Top-up</a> </li>  <li> <a href="https://www.o2.co.uk/help/digital-services/personal-hotspot" manual_cm_re="meganav_Help-_-Top queries-_-Personal Hotspot" target="_self">Personal Hotspot</a> </li>  <li> <a href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery" manual_cm_re="meganav_Help-_-Top queries-_-Collection and delivery" target="_self">Collection and delivery</a> </li>  <li class="indented"> Device help </li>  <li> <a href="https://www.o2.co.uk/help/phones-sims-and-devices" manual_cm_re="meganav_Help-_-Device help-_-How to use your device" target="_self">How to use your device</a> </li>  <li> <a href="https://diagnostics.o2.co.uk/fix-my-device" manual_cm_re="meganav_Help-_-Device help-_-Faulty device" target="_self">Faulty device</a> </li>  <li> <a href="https://www.o2.co.uk/help/digital-services/phone-health-check" manual_cm_re="meganav_Help-_-Device help-_-Device health check" target="_self">Device health check</a> </li>  <li> <a href="https://www.o2.co.uk/help/device-and-sim-support/lost-or-stolen-device" manual_cm_re="meganav_Help-_-Device help-_-Lost or stolen" target="_self">Lost or stolen</a> </li>  <li> <a href="https://community.o2.co.uk/" manual_cm_re="meganav_Help-_-Device help-_-Check O2 Community" target="_self">Check O2 Community</a> </li>  <li class="indented"> Managing your account </li>  <li> <a href="https://accounts.o2.co.uk" manual_cm_re="meganav_Help-_-Managing your account-_-My O2" target="_self">My O2</a> </li>  <li> <a href="https://www.o2.co.uk/help/account-and-billing/understanding-your-bill" manual_cm_re="meganav_Help-_-Managing your account-_-Your bill" target="_self">Your bill</a> </li>  <li> <a href="https://www.o2.co.uk/help/account-and-billing/how-to-pay" manual_cm_re="meganav_Help-_-Managing your account-_-Payments" target="_self">Payments</a> </li>  <li> <a href="https://www.o2.co.uk/help/account-and-billing/premium-service-checker" manual_cm_re="meganav_Help-_-Managing your account-_-Premium charges" target="_self">Premium charges</a> </li>  <li> <a href="https://www.o2.co.uk/abouto2/your-data-hub" manual_cm_re="meganav_Help-_-Managing your account-_-Your Data Hub" target="_self">Your Data Hub</a> </li>  <li class="indented"> Other ways to get help </li>  <li> <a href="https://www.o2.co.uk/help" manual_cm_re="meganav_Help-_-Other ways to get help-_-Help and support" target="_self">Help and support</a> </li>  <li> <a href="https://stores.o2.co.uk/" manual_cm_re="meganav_Help-_-Other ways to get help-_-Store locator" target="_self">Store locator</a> </li>  <li> <a href="https://status.o2.co.uk/" manual_cm_re="meganav_Help-_-Other ways to get help-_-Network status" target="_self">Network status</a> </li>  <li> <a href="https://www.o2.co.uk/contactus" manual_cm_re="meganav_Help-_-Other ways to get help-_-Contact us" target="_self">Contact us</a> </li> </ul> </li> </ul>  <div class="bottomLinks"> <ul> <li> <a manual_cm_re="meganav_Find a store-_-na-_-na" href="https://www.o2.co.uk/storelocator">Find a store</a> </li> <li> <a manual_cm_re="meganav_Business-_-na-_-na" href="https://www.o2.co.uk/business">Business</a> </li> </ul> </div>  </div> <div class="linksModuleWrapper linksWrapperConsumer"> <div class="linksWrapper linksWrapperConsumerWidth"> <ul name="Shop">  <li class='tier-menu-wrapper'> <span> Phones </span> <ul>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-Phones" data-parent="Shop" data-parent-link="/shop" data-href="/shop/phones" href="https://www.o2.co.uk/shop/phones" target="_self">Phones</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-Upgrades" data-parent="Shop" data-parent-link="/shop" data-href="https://accounts.o2.co.uk/" href="https://accounts.o2.co.uk/" target="_self">Upgrades</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-Apple iPhone" data-parent="Shop" data-parent-link="/shop" data-href="/iphone" href="https://www.o2.co.uk/iphone" target="_self">Apple iPhone</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-iPhone 16" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/apple/iphone-16" href="https://www.o2.co.uk/shop/apple/iphone-16" target="">iPhone 16</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-Android phones" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/android" href="https://www.o2.co.uk/android" target="_self">Android phones</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-Refurbished phones" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/like-new" href="https://www.o2.co.uk/shop/like-new" target="">Refurbished phones</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Tablets, laptops & dongles </span> <ul>  <li> <a manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Tablets" data-parent="Shop" data-parent-link="/shop" data-href="/shop/tablets" href="https://www.o2.co.uk/shop/tablets" target="_self">Tablets</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Apple iPad" data-parent="Shop" data-parent-link="/shop" data-href="/ipad" href="https://www.o2.co.uk/ipad" target="_self">Apple iPad</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Android tablets" data-parent="Shop" data-parent-link="/shop" data-href="/android-tablets" href="https://www.o2.co.uk/android-tablets" target="_self">Android tablets</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Laptops" data-parent="Shop" data-parent-link="/shop" data-href="/laptops" href="https://www.o2.co.uk/laptops" target="_self">Laptops</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Dongles and mobile wifi" data-parent="Shop" data-parent-link="/shop" data-href="/shop/mobile-broadband" href="https://www.o2.co.uk/shop/mobile-broadband" target="_self">Dongles and mobile wifi</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Sims and Tariffs </span> <ul>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Pay Monthly SIMs" data-parent="Shop" data-parent-link="/shop" data-href="/shop/sim-cards/sim-only-deals" href="https://www.o2.co.uk/shop/sim-cards/sim-only-deals" target="_self">Pay Monthly SIMs</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Pay As You Go SIMs" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/sim-cards/pay-as-you-go?simtype=bigbundles" href="https://www.o2.co.uk/shop/sim-cards/pay-as-you-go?simtype=bigbundles" target="_self">Pay As You Go SIMs</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Tariffs" data-parent="Shop" data-parent-link="/shop" data-href="/shop/all-tariffs" href="https://www.o2.co.uk/shop/all-tariffs" target="_self">Tariffs</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-International" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/international" href="https://www.o2.co.uk/international" target="_self">International</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Top-up" data-parent="Shop" data-parent-link="/shop" data-href="/topup" href="https://www.o2.co.uk/topup" target="_self">Top-up</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Essential Plan" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/essential-plan" href="https://www.o2.co.uk/essential-plan" target="">Essential Plan</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Accessories and more </span> <ul>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Tech and accessories" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/accessories" href="https://www.o2.co.uk/shop/accessories" target="_self">Tech and accessories</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Apple Watch" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/apple-watch" href="https://www.o2.co.uk/apple-watch" target="_self">Apple Watch</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Smartwatches" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/smartwatches" href="https://www.o2.co.uk/smartwatches" target="_self">Smartwatches</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-AirPods" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/airpods" href="https://www.o2.co.uk/airpods" target="">AirPods</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Coming soon" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/coming-soon" href="https://www.o2.co.uk/shop/coming-soon" target="_self">Coming soon</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Great deals " data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/great-deals" href="https://www.o2.co.uk/shop/great-deals" target="">Great deals </a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Black Friday deals" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/black-friday-cyber-monday" href="https://www.o2.co.uk/black-friday-cyber-monday" target="">Black Friday deals</a> </li> </ul> </li> </ul> <ul name="Why-O2">  <li class='tier-menu-wrapper'> <span> Flexibility </span> <ul>  <li> <a manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 Switch Up" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://www.o2.co.uk/o2-switch-up" href="https://www.o2.co.uk/o2-switch-up" target="">O2 Switch Up</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 custom plans" data-parent="Why O2" data-parent-link="/why-o2" data-href="/custom-plans" href="https://www.o2.co.uk/custom-plans" target="_self">O2 custom plans</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Flexibility-_-Multisave" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://www.o2.co.uk/multisave" href="https://www.o2.co.uk/multisave" target="">Multisave</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 Recycle" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://www.o2recycle.co.uk/" href="https://www.o2recycle.co.uk/" target="_self">O2 Recycle</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Flexibility-_-Click and collect" data-parent="Why O2" data-parent-link="/why-o2" data-href="/help/device-and-sim-support/collection-and-delivery" href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery" target="_self">Click and collect</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Perks </span> <ul>  <li> <a manual_cm_re="meganav_Why O2-_-Perks-_-O2 Extras" data-parent="Why O2" data-parent-link="/why-o2" data-href="/extras" href="https://www.o2.co.uk/extras" target="">O2 Extras</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Perks-_-Volt" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://www.o2.co.uk/virgin-media-o2" href="https://www.o2.co.uk/virgin-media-o2" target="_self">Volt</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Perks-_-Priority tickets and offers" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://priority.o2.co.uk/" href="https://priority.o2.co.uk/" target="_self">Priority tickets and offers</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Perks-_-Perks at O2 venues" data-parent="Why O2" data-parent-link="/why-o2" data-href="/sponsorship/our-venues" href="https://www.o2.co.uk/sponsorship/our-venues" target="_self">Perks at O2 venues</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Perks-_-Pay As You Go Rewards" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://payandgorewards.o2.co.uk/web/o2" href="https://payandgorewards.o2.co.uk/web/o2" target="_self">Pay As You Go Rewards</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Services </span> <ul>  <li> <a manual_cm_re="meganav_Why O2-_-Services-_-Manage your account" data-parent="Why O2" data-parent-link="/why-o2" data-href="/myo2" href="https://www.o2.co.uk/myo2" target="_self">Manage your account</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Services-_-Keeping kids safe online" data-parent="Why O2" data-parent-link="/why-o2" data-href="/help/online-safety" href="https://www.o2.co.uk/help/online-safety" target="_self">Keeping kids safe online</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Services-_-Ideas and Inspiration" data-parent="Why O2" data-parent-link="/why-o2" data-href="/inspiration" href="https://www.o2.co.uk/inspiration" target="_self">Ideas and Inspiration</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Connected </span> <ul>  <li> <a manual_cm_re="meganav_Why O2-_-Connected-_-Coverage checker" data-parent="Why O2" data-parent-link="/why-o2" data-href="/coveragechecker" href="https://www.o2.co.uk/coveragechecker" target="_self">Coverage checker</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Connected-_-Network coverage" data-parent="Why O2" data-parent-link="/why-o2" data-href="/connectivity/network-coverage" href="https://www.o2.co.uk/connectivity/network-coverage" target="">Network coverage</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Connected-_-5G network" data-parent="Why O2" data-parent-link="/why-o2" data-href="/5g" href="https://www.o2.co.uk/5g" target="_self">5G network</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Connected-_-O2 WiFi" data-parent="Why O2" data-parent-link="/why-o2" data-href="/connectivity/free-wifi" href="https://www.o2.co.uk/connectivity/free-wifi" target="_self">O2 WiFi</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Connected-_-Using your phone abroad" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://www.o2.co.uk/international/using-your-phone-abroad" href="https://www.o2.co.uk/international/using-your-phone-abroad" target="_self">Using your phone abroad</a> </li> </ul> </li> </ul> <ul name="Help">  <li class='tier-menu-wrapper'> <span> Top queries </span> <ul>  <li> <a manual_cm_re="meganav_Help-_-Top queries-_-Track my order" data-parent="Help" data-parent-link="/help" data-href="/help/pay-monthly/how-to-track-your-order" href="https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order" target="_self">Track my order</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Top queries-_-Sim card" data-parent="Help" data-parent-link="/help" data-href="/help/device-and-sim-support/activating-your-sim" href="https://www.o2.co.uk/help/device-and-sim-support/activating-your-sim" target="_self">Sim card</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Top queries-_-Top-up" data-parent="Help" data-parent-link="/help" data-href="/help/pay-as-you-go/topping-up" href="https://www.o2.co.uk/help/pay-as-you-go/topping-up" target="_self">Top-up</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Top queries-_-Personal Hotspot" data-parent="Help" data-parent-link="/help" data-href="/help/digital-services/personal-hotspot" href="https://www.o2.co.uk/help/digital-services/personal-hotspot" target="_self">Personal Hotspot</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Top queries-_-Collection and delivery" data-parent="Help" data-parent-link="/help" data-href="/help/device-and-sim-support/collection-and-delivery" href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery" target="_self">Collection and delivery</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Device help </span> <ul>  <li> <a manual_cm_re="meganav_Help-_-Device help-_-How to use your device" data-parent="Help" data-parent-link="/help" data-href="/help/phones-sims-and-devices" href="https://www.o2.co.uk/help/phones-sims-and-devices" target="_self">How to use your device</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Device help-_-Faulty device" data-parent="Help" data-parent-link="/help" data-href="https://diagnostics.o2.co.uk/fix-my-device" href="https://diagnostics.o2.co.uk/fix-my-device" target="_self">Faulty device</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Device help-_-Device health check" data-parent="Help" data-parent-link="/help" data-href="/help/digital-services/phone-health-check" href="https://www.o2.co.uk/help/digital-services/phone-health-check" target="_self">Device health check</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Device help-_-Lost or stolen" data-parent="Help" data-parent-link="/help" data-href="/help/device-and-sim-support/lost-or-stolen-device" href="https://www.o2.co.uk/help/device-and-sim-support/lost-or-stolen-device" target="_self">Lost or stolen</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Device help-_-Check O2 Community" data-parent="Help" data-parent-link="/help" data-href="https://community.o2.co.uk/" href="https://community.o2.co.uk/" target="_self">Check O2 Community</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Managing your account </span> <ul>  <li> <a manual_cm_re="meganav_Help-_-Managing your account-_-My O2" data-parent="Help" data-parent-link="/help" data-href="https://accounts.o2.co.uk" href="https://accounts.o2.co.uk" target="_self">My O2</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Managing your account-_-Your bill" data-parent="Help" data-parent-link="/help" data-href="/help/account-and-billing/understanding-your-bill" href="https://www.o2.co.uk/help/account-and-billing/understanding-your-bill" target="_self">Your bill</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Managing your account-_-Payments" data-parent="Help" data-parent-link="/help" data-href="/help/account-and-billing/how-to-pay" href="https://www.o2.co.uk/help/account-and-billing/how-to-pay" target="_self">Payments</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Managing your account-_-Premium charges" data-parent="Help" data-parent-link="/help" data-href="/help/account-and-billing/premium-service-checker" href="https://www.o2.co.uk/help/account-and-billing/premium-service-checker" target="_self">Premium charges</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Managing your account-_-Your Data Hub" data-parent="Help" data-parent-link="/help" data-href="/abouto2/your-data-hub" href="https://www.o2.co.uk/abouto2/your-data-hub" target="_self">Your Data Hub</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Other ways to get help </span> <ul>  <li> <a manual_cm_re="meganav_Help-_-Other ways to get help-_-Help and support" data-parent="Help" data-parent-link="/help" data-href="/help" href="https://www.o2.co.uk/help" target="_self">Help and support</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Other ways to get help-_-Store locator" data-parent="Help" data-parent-link="/help" data-href="https://stores.o2.co.uk/" href="https://stores.o2.co.uk/" target="_self">Store locator</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Other ways to get help-_-Network status" data-parent="Help" data-parent-link="/help" data-href="https://status.o2.co.uk/" href="https://status.o2.co.uk/" target="_self">Network status</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Other ways to get help-_-Contact us" data-parent="Help" data-parent-link="/help" data-href="/contactus" href="https://www.o2.co.uk/contactus" target="_self">Contact us</a> </li> </ul> </li> </ul> </div>  <div class="modulesWrapper">  <div class="quickLinks" data-qa-quickLinks-module name="Shop"> <ul> <li> <span class="navigateLink" navigate_to="https://www.o2.co.uk/shop/brand/apple" manual_cm_re="meganav_Shop-_-banner-_-Apple" tabindex="0">  <picture> <source srcset="//static-www.o2.co.uk/sites/default/files/2021-07/quick-links-apple-1100.png" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="//static-www.o2.co.uk/sites/default/files/2021-07/quick-links-apple-1100.png" alt="Apple" height="32" width="137" /> </picture> </span> </li> <li> <span class="navigateLink" navigate_to="https://www.o2.co.uk/shop/brand/samsung" manual_cm_re="meganav_Shop-_-banner-_-Samsung" tabindex="0">  <picture> <source srcset="//static-www.o2.co.uk/sites/default/files/2021-07/quick-links-samsung-1100.png" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="//static-www.o2.co.uk/sites/default/files/2021-07/quick-links-samsung-1100.png" alt="Samsung" height="32" width="137" /> </picture> </span> </li> <li> <span class="navigateLink" navigate_to="https://www.o2.co.uk/shop/phones?brand=HONOR&cnd=new" manual_cm_re="meganav_Shop-_-banner-_-HONOR" tabindex="0">  <picture> <source srcset="//static-www.o2.co.uk/sites/default/files/2024-07/BAU-44171-ProjectHalo-NavChanges-Nav-Bar-Portal-Page--110724-110724.jpg" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="//static-www.o2.co.uk/sites/default/files/2024-07/BAU-44171-ProjectHalo-NavChanges-Nav-Bar-Portal-Page--110724-110724.jpg" alt="HONOR" height="32" width="137" /> </picture> </span> </li> <li> <span class="navigateLink" navigate_to="https://www.o2.co.uk/shop/brand/google" manual_cm_re="meganav_Shop-_-banner-_-Google" tabindex="0">  <picture> <source srcset="//static-www.o2.co.uk/sites/default/files/2021-07/quick-links-google-1100.png" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="//static-www.o2.co.uk/sites/default/files/2021-07/quick-links-google-1100.png" alt="Google" height="32" width="137" /> </picture> </span> </li> <li> <span class="navigateLink" navigate_to="https://www.virginmedia.com/broadband?utm_source=o2&utm_medium=referral&utm_campaign=navigation%20link&utm_content=header%20link" manual_cm_re="meganav_Shop-_-banner-_-Virgin Media" tabindex="0">  <picture> <source srcset="//static-www.o2.co.uk/sites/default/files/2024-07/BAU-44171-ProjectHalo-NavChanges-Nav-Bar-Portal-Page--110724-VMlogo-110724.jpg" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="//static-www.o2.co.uk/sites/default/files/2024-07/BAU-44171-ProjectHalo-NavChanges-Nav-Bar-Portal-Page--110724-VMlogo-110724.jpg" alt="Virgin Media" height="32" width="137" /> </picture> </span> </li> </ul> </div>   <div class="newNavModules" data-qa-newNavModules-module name="Why-O2"> <div component-name="navPromo"> <div class="module dark"> <a href="https://www.o2.co.uk/5g" manual_cm_re="meganav_Why O2-_-banner-_-5G">  <picture> <source srcset="https://origin-dapi.o2.co.uk/system/files/2024-09/5g-why-o2-thumbnail-dark-230724.jpg" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="https://origin-dapi.o2.co.uk/system/files/2024-09/5g-why-o2-thumbnail-dark-230724.jpg" alt="5G" /> </picture> <div class="module-body"> <div class="info"> <div>Are you ready for 5G?</div> <p class="product-cta">Check coverage</p> </div> </div> </a> </div> </div> <div component-name="navPromo"> <div class="module dark"> <a href="https://www.o2.co.uk/why-o2" manual_cm_re="meganav_Why O2-_-banner-_-Why O2">  <picture> <source srcset="https://origin-dapi.o2.co.uk/system/files/2024-09/why-o2-thumbnail-dark-230724.jpg" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="https://origin-dapi.o2.co.uk/system/files/2024-09/why-o2-thumbnail-dark-230724.jpg" alt="Why O2" /> </picture> <div class="module-body"> <div class="info"> <div>See all the reasons to choose O2</div> <p class="product-cta">Why join O2?</p> </div> </div> </a> </div> </div> </div>   <div class="marketingLink" data-qa-marketingLink-module name="Help"> <a href="https://community.o2.co.uk/" data-qa-marketingLink manual_cm_re="meganav_Help-_-banner-_-Why O2 Community">  <picture> <source srcset="https://origin-dapi.o2.co.uk/system/files/2024-09/global-nav-community-image-070519.jpg" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="https://origin-dapi.o2.co.uk/system/files/2024-09/global-nav-community-image-070519.jpg" alt="Why O2 Community" /> </picture> </a> </div>  </div>  </div> </div> </div> </nav>  <div class="otacPopupBgOverlay"></div> <div class="my-o-2-login-wrapper hide hide-my-o2"> <div class="my-o-2-login"> <input type="hidden" id="shopApiDataFallout" name="shop_api_data_fallout" value="" /> <input type="hidden" id="shopApiDataAcquisition" name="shop_api_data_acquisition" value="https://www.o2.co.uk/shop/ajax/checkoutReminder" /> <input type="hidden" id="shopApiDataUpgrade" name="shop_api_data_upgrade" value="https://www.o2.co.uk/upgrade/ajax/checkoutReminder" /> <div class="my-o-2-sign-in"> <div class="login"> <img src="//static-www.o2.co.uk/sites/default/files/global/close_search.png" alt="ClosePopup" class="signinPopupClose"> <div class="my-o-2">My O2</div> <form id="accountsloginForm" name="loginForm" action="https://identity.o2.co.uk/auth/password_o2" method="post"> <div class="username"> <div class="sign-in-to-check-you">Sign in to review your account</div> <input type="text" id="accountsusername" name="username" placeholder="Email or user name" class="rectangle-3 usrName usrNamenPswd"></input> <input type="password" id="accountspassword" name="password" placeholder="Password" class="rectangle-3-1 userPassword usrNamenPswd"></input> </div> <input id="rememberMe" value="true" name="remember_me" type="checkbox" class="rectangle-5"></input> <input id="accountsfailureUrl" value="https://accounts.o2.co.uk/?checkproduct=true" name="failureUrl" type="hidden"></input> <input type="hidden" name="sendTo" id="myO2Mobile" value="https://accounts.o2.co.uk/?checkproduct=true"></input> <div class="remember-my-username">Remember my user name</div> <button type="submit" class="button mask" id="SignInButton" disabled>Sign in</button> </form> <div class="forgotton-your-usern"><a href="https://accounts.o2.co.uk/resetpassword/selectusername">Forgotten your username and password?</a></div> <div class="register"><a href="https://accounts.o2.co.uk/register">Register</a></div> <div class="myo2-id-container"> <div class="hr-lines"> or </div> <div class="myo2Container"> <h3>Use your Virgin Media O2 ID</h3> <p>If you've linked your Virgin Media and O2 details to create a new Virgin Media O2 ID, sign in with it here. <a href="https://www.virginmedia.com/support/help/linked-virgin-media-o2-id" class="">Find out more</a></p> <div class="align-center"> <a class="button" href="https://accounts.o2.co.uk/openid/vmo2">Sign in with a Virgin Media O2 ID</a> </div> </div> </div> </div>  <div class="mobile-login"> <img src="//static-www.o2.co.uk/sites/default/files/global/close_search.png" alt="ClosePopup" class="signinPopupClose"> <div class="my-o-2">My O2</div> <form id="mobileNumberform" method="post"> <div class="username"> <div class="sign-in-to-check-you">Enter your mobile number below and we'll send you a code</div> <input type="text" id="accountsMobile" name="mobile_numbner" maxlength="13" placeholder="" class="rectangle-3 usrName usrNamenPswd"></input> <div class="mobilenum-error "></div> </div> <div class="loader1 loader hide"><img src="//static-www.o2.co.uk/themes/o2_theme/img/global/tariff/spinner-trans20.gif" alt="Loader"></div> <button type="submit" class="button mask" id="sendCode">Send code</button> <div class="signin-user"><a href="javascript:void(0);">Sign in with user name and password</a></div> </form> </div>  <div class="otac-login"> <img src="//static-www.o2.co.uk/sites/default/files/global/close_search.png" alt="ClosePopup" class="signinPopupClose"> <form id="otacForm" method="post"> <div class="username"> <div class="sign-in-to-check-you otacLoginRow1">We've sent a code to mobile number <span id="submittedMobile"> </span></div> <div class="sign-in-to-check-you otacLoginRow2">If this isn't your mobile number <a href="javascript:void(0);" class="another-number">please try another number</a></div> <div class="sign-in-to-check-you label">Your six digit code</div> <input type="text" id="accountsOtac" name="otac" maxlength="6" placeholder="Enter Code" class="rectangle-3 usrName usrNamenPswd"></input> <div class="otac-error "></div> </div> <input type="hidden" id="verifyUrl" name="verify_url" value="drupal/ajax/custom/otac/verify"></input> <input type="hidden" id="credhandlerURL" name="credhandler_url" value="https://identity.o2.co.uk/redeemotac/phone"></input> <div class="loader2 loader hide"><img src="//static-www.o2.co.uk/themes/o2_theme/img/global/tariff/spinner-trans20.gif" alt="Loader"></div> <button type="submit" class="button mask" id="continueOtac">Continue</button> <div class="backToMobileLogin"><a class="another-number" href="javascript:void(0);">Cancel</a></div> <div class="sign-in-to-check-you">If you've not received a code after 10 minutes we can <a href="javascript:void(0);" class="another-code">send you another code</a></div> <div class="loader1 loader hide"><img src="//static-www.o2.co.uk/themes/o2_theme/img/global/tariff/spinner-trans20.gif" alt="Loader"></div> </form> </div> </div> </div> </div> <style> .my-o-2-login-wrapper .myo2-id-container { margin: 0 20px; } .my-o-2-login-wrapper .hr-lines { position: relative; max-width: 500px; margin: 16px auto; text-align: center; line-height: 26px; } .my-o-2-login-wrapper .hr-lines::before { content: " "; height: 1px; width: 130px; background: #102A57; display: block; position: absolute; top: 50%; left: 0; } .my-o-2-login-wrapper .hr-lines::after { content: " "; height: 1px; width: 130px; background: #102A57; display: block; position: absolute; top: 50%; right: 0; } .my-o-2-login-wrapper .myo2Container { border: 2px solid transparent; border-radius: 6px; background: linear-gradient(to right,#fff,#fff),linear-gradient(to right,#f70000,#081eab); background-clip: padding-box,border-box; background-origin: padding-box,border-box; padding: 20px; } .my-o-2-login-wrapper .myo2Container h3 { color: #000; font-size: 16px; font-weight: 700; line-height: 24px; font-family: Frutiger45,sans-serif; } .my-o-2-login-wrapper .myo2Container p { color: #102A57; padding: 1em 0; } .my-o-2-login-wrapper .myo2Container a, .myo2Container p { font-size: 14px; line-height: 20px; font-family: Frutiger55,sans-serif; } .my-o-2-login-wrapper .myo2Container a { color: #5F2878; text-decoration: underline; } .my-o-2-login-wrapper .myo2Container .align-center { text-align: center; } .my-o-2-login-wrapper .my-o-2-login .myo2Container a.button { border-radius: 8px; background: #0019A5; color: #fff; text-align: center; line-height: 24px; text-decoration: none; padding: 8px 32px; font-family: Frutiger65Bold,sans-serif; margin: 1em 0; font-weight: bold; text-shadow: 0 -1px 1px rgba(0,0,0,0.5); border: none; display: inline-block; width: unset; height: unset; } </style>  </header> <div id="preload-search-icon"></div> </div>  <div id="searchPopup" component-name="searchOverlay" class="nav-overlay hideOverlay" data-qa-searchPopup> <div class="o2-modal-search searchOverlay"> <div class="o2modal-header-search"> <div class="search-form" style="float: left; width: 90%;"> </div> <div class="yxt-close" style="float: right; width: 10%;"><img src="//static-www.o2.co.uk/sites/default/files/global/close_search.png" alt="CloseSearch" class="close-overlay close-overlay-width"></div> </div> <div class="searchListWrap clearfix" data-qa-searchListWrap> <div id="autocomplete"></div> <input type="hidden" name="sp_cs" value="UTF-8" /> </div> <div class="o2modal-body-search"> <div class="heading" data-qa-heading>Top searches </div> <ul class="searchList"> <li> <a href="https://www.o2.co.uk/shop/phones?osr=ts_iphone#sort=content.sorting.featured&page=1&brand=apple" title="iPhone"> iPhone </a> </li> <li> <a href="https://www.o2.co.uk/shop/apple/iphone-15?osr=ts_iPhone15" title="iPhone 15"> iPhone 15 </a> </li> <li> <a href="https://www.o2.co.uk/apple-watch?osr=ts_applewatch" title="Apple Watch"> Apple Watch </a> </li> <li> <a href="https://www.o2.co.uk/shop/brand/samsung?osr=ts_samsung" title="Samsung"> Samsung </a> </li> <li> <a href="https://www.o2.co.uk/ipad?osr=ts_ipad" title="iPad"> iPad </a> </li> </ul> </div> </div> </div>    <div id="basketFalloutPopupStatus" class="basket-fallout-row"> <div class="basket-fallout-wrapper"> <div class="shop basket-fallout-popup basket-popup-newdesign"> <a href="#" class="close-btn"></a> <div class="readyToCheckout">Ready to check out?</div> <p class="copy">You still have items in your basket. Order by midnight for free next working day delivery.</p> <a href="/shop/basket" class="cta basketUrl">Check out now</a> </div> </div> </div>  <script type="text/javascript"> var acquisitionCheckoutReminderUrl = "https:\/\/www.o2.co.uk\/shop\/ajax\/checkoutReminder"; var upgradeCheckoutReminderUrl = "https:\/\/www.o2.co.uk\/upgrade\/ajax\/checkoutReminder" </script> <script type="text/javascript"> var isYextSearchPersonalEnabled = 1; var yext_personal_apikey = "c8fbc8ee9174a0e02ebb95e4d3b21c57"; var yext_personal_experiencekey = "consumer-answers" var yext_personal_experienceversion = "PRODUCTION" var yext_personal_businessId = "3799191" var yext_personal_redirectUrl = "https:\/\/www.o2.co.uk\/searchresult" </script> <script> document.querySelector('body').classList.remove('signed-in'); document.querySelector('body').classList.remove('signed-out'); $(".hideWhenSignedIn.pipe, .signed-out").show(); </script> </div> </div> </div> </div> </div> </section> </div> <div class="portlet-boundary portlet-boundary_com_o2_custom_breadcrumb_CustomBreadcrumbPortlet_ portlet-static portlet-static-end portlet-barebone " id="p_p_id_com_o2_custom_breadcrumb_CustomBreadcrumbPortlet_"> <span id="p_com_o2_custom_breadcrumb_CustomBreadcrumbPortlet"></span> <section class="portlet mb-0 top-content" id="portlet_com_o2_custom_breadcrumb_CustomBreadcrumbPortlet"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <style> .breadCrumbNew .menuCrumbNew li { text-transform: none !important; } </style> <div component-name="breadcrumbs" class="breadCrumbNew"> <div class="navContainer"> <ul class="menuCrumbNew"> <li class="" style="" aria-hidden="true"><a href='https://www.o2.co.uk/help' manual_cm_re="breadcrumb-_-help" class="breadcrumbTab">help</a></li> <li aria-current="page" class="currentPageTab" style="" aria-hidden="true">account and billing</li> </ul> </div> </div> <script type="text/javascript"> jQuery( document ).ready(function() { setInterval(updateBreadcrumbTab, 1000); }); function updateBreadcrumbTab() { $('.breadcrumbTab').removeAttr("tabindex"); $('.breadcrumbTab').parent().attr("tabindex","-1"); $('.currentPageTab').attr("tabindex","-1"); } </script> </div> </div> </div> </section> </div> <div component-name="template" id="main-content"> <lfr-editable> <div> <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-barebone portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_1682_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_1682"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_1682"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-1732238" data-fragments-editor-item-type="fragments-editor-mapped-item" > <div class="journal-content-article " data-analytics-asset-id="1706317" data-analytics-asset-title="Help and Support curved_header 571976" data-analytics-asset-type="web-content"> <div data-qa-curved-header="" class="containerFullWidth dark" component="headerTne"> <div class="wrapperly blue-grad"> <div class="background-limiter-2000px"> <img src="" class="background-image" data-min-width-320="/documents/456036/456101/curved-header-xxl-574x2-100720.jpg/7c957e96-0b16-5a65-f8ec-b977d0fa89a6?t=1615797789553" data-min-width-575="/documents/456036/456101/curved-header-xxl-814-100720.jpg/9af8593e-82ea-7eab-491a-d12a4a08859b?t=1615791990785" data-min-width-835="/documents/456036/456101/curved-header-xxl-1100-100720.jpg/54c2098e-b066-9f7f-cb0c-6fcfa86a0417?t=1615791726961" data-min-width-1100="/documents/456036/456101/curved-header-xxl-2000-100720.jpg/6be16601-efa7-5170-6d35-6a952fd5af66?t=1615791318037" alt="curved-header-xxl-2000-100720.jpg" /> <div class="container"> <div class=""> <div class="col-xs-12"> <h1>Account and Billing</h1> <p>Help and Support</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </lfr-editable> <div class="container"> <div class="row left-nav-page"> <div class="col-md-3 nav-content swap-order "> <div class="portlet-boundary portlet-boundary_com_liferay_site_navigation_menu_web_portlet_SiteNavigationMenuPortlet_ portlet-static portlet-static-end portlet-barebone portlet-navigation " id="p_p_id_com_liferay_site_navigation_menu_web_portlet_SiteNavigationMenuPortlet_INSTANCE_ABCDEF_"> <span id="p_com_liferay_site_navigation_menu_web_portlet_SiteNavigationMenuPortlet_INSTANCE_ABCDEF"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_site_navigation_menu_web_portlet_SiteNavigationMenuPortlet_INSTANCE_ABCDEF"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="nav-content swap-order"> <div class="region region-sidebar-first"> <nav role="navigation" id="block-leftsidebarmenu-3" data-block-plugin-id="menu_block:left-sidebar-menu"> <div component-name="navLeft"> <div class="module navleft"> <nav> <ul class=""> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/device-and-sim-support" class='dropdown-toggle' data-drupal-link-system-path="node/406">Device and sim support <span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/digital-services" class='dropdown-toggle' data-drupal-link-system-path="node/406">Digital services <span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/pay-as-you-go" class='dropdown-toggle' data-drupal-link-system-path="node/406">Pay As You Go <span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/pay-monthly" class='dropdown-toggle' data-drupal-link-system-path="node/406">Pay Monthly <span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/device-and-sim-support/help-with-mobile-broadband" class='dropdown-toggle' data-drupal-link-system-path="node/406">Help with mobile broadband <span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/phones-sims-and-devices" class='dropdown-toggle' data-drupal-link-system-path="node/406">Phones, devices and sims <span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/network-coverage-and-international" class='dropdown-toggle' data-drupal-link-system-path="node/406">Network coverage and international <span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing" class='dropdown-toggle is-active' data-drupal-link-system-path="node/406">Account and billing <span class="hover-down"></span></a> <ul class=""> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing/auto-save" class='dropdown-toggle' data-drupal-link-system-path="node/406">Auto-Save<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing/bereavement" class='dropdown-toggle' data-drupal-link-system-path="node/406">Bereavement<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing/calling-abroad-standard-rates" class='dropdown-toggle' data-drupal-link-system-path="node/406">Calling Abroad Standard Rates<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing/changing-personal-details" class='dropdown-toggle' data-drupal-link-system-path="node/406">Changing personal details in My O2<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing/device-plan" class='dropdown-toggle' data-drupal-link-system-path="node/406">Device Plan<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing/how-to-pay" class='dropdown-toggle' data-drupal-link-system-path="node/406">Direct debit<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing/extras" class='dropdown-toggle' data-drupal-link-system-path="node/406">Extras<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing/extras-partners" class='dropdown-toggle' data-drupal-link-system-path="node/406">Extras partners<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing/extra-charges-guide" class='dropdown-toggle' data-drupal-link-system-path="node/406">Extra charges guide<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing/how-to-pay" class='dropdown-toggle' data-drupal-link-system-path="node/406">How to pay<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing/late-payment-fee" class='dropdown-toggle' data-drupal-link-system-path="node/406">Late payment fee<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing/leaving-o2" class='dropdown-toggle' data-drupal-link-system-path="node/406">Leaving O2<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing/like-new-marginal-vat" class='dropdown-toggle' data-drupal-link-system-path="node/406">Like New - marginal VAT<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing/missed-calls-from-0845-and-0843-numbers" class='dropdown-toggle' data-drupal-link-system-path="node/406">Missed calls from 0845 and 0843 numbers<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges" class='dropdown-toggle' data-drupal-link-system-path="node/406">Other numbers and charges<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing/payment-date-and-billing-date" class='dropdown-toggle' data-drupal-link-system-path="node/406">Payment date and billing date<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing/payment-support" class='dropdown-toggle' data-drupal-link-system-path="node/406">Payment support<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing/premium-service-checker" class='dropdown-toggle' data-drupal-link-system-path="node/406">Premium rate services<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing/register-for-my-o2" class='dropdown-toggle' data-drupal-link-system-path="node/406">Register for My O2<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing/refunds" class='dropdown-toggle' data-drupal-link-system-path="node/406">Refunds<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing/sign-in-to-my-o2" class='dropdown-toggle' data-drupal-link-system-path="node/406">Sign in to My O2<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing/spend-cap" class='dropdown-toggle' data-drupal-link-system-path="node/406">Spend Cap<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing/text-and-picture-messaging" class='dropdown-toggle' data-drupal-link-system-path="node/406">Texts and picture messages<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing/transfer-of-ownership" class='dropdown-toggle' data-drupal-link-system-path="node/406">Transfer of ownership<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing/understanding-data" class='dropdown-toggle' data-drupal-link-system-path="node/406">Understanding data<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/account-and-billing/understanding-your-bill" class='dropdown-toggle' data-drupal-link-system-path="node/406">Understanding your bill<span class="hover-down"></span></a> </li> </ul> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/apps" class='dropdown-toggle' data-drupal-link-system-path="node/406">Apps <span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/safety-and-security" class='dropdown-toggle' data-drupal-link-system-path="node/406">Safety and Security <span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/volt-virgin-media-o2" class='dropdown-toggle' data-drupal-link-system-path="node/406">Help with Volt from Virgin Media and O2 <span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/virgin-mobile-to-o2" class='dropdown-toggle' data-drupal-link-system-path="node/406">Virgin Mobile to O2 <span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/pay-monthly/offers-explained" class='dropdown-toggle' data-drupal-link-system-path="node/406">iPhone offers explained <span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/access-for-all" class='dropdown-toggle' data-drupal-link-system-path="node/406">Access for all <span class="hover-down"></span></a> </li> </ul> </nav> </div> </div> </nav> </div> </div> </div> </div> </div> </section> </div> </div> <div class="col-md-9"> <section id="content" style="" class="help-navigation-pages"> <h1 class="hide-accessible">Account and Billing – Help and Support | O2</h1> <div component-name="template" class=""> <div class="layout-content portlet-layout" id="main-content" role="main"> <section class="bg-" style=""> <div class="container px-3 py-3"> <div class="row "> <div class="col-md-12"> <div id="fragment-0-nrcc" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_gmeuBYLOddkw_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_gmeuBYLOddkw"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_gmeuBYLOddkw"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-1732177" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="1706361" data-analytics-asset-title="Visit My O2 promo 594996" data-analytics-asset-type="web-content"> <div component-name="promo4XL" data-qa-component-name-promo4xl-visit-my-o2="" class="" id=""> <div id="promo4XL-2039460717" class="module promo short light videoPromo genericPromo"> <video autoplay="" muted loop="" id="hrd-promo-video" poster="" data-poster-bp1="" data-poster-dd="" data-poster-bp2="" data-poster-bp3="" data-poster-bp5="" style=""> <source src="" type="video/mp4" data-min-width-mobile="" data-min-width-dd="" data-min-width-bp2="" data-min-width-bp3="" data-min-width-bp5=""> </video> <a href="https://o2.onelink.me/rFS7?pid=website&c=Website&is_retargeting=true&af_web_dp=https%3A%2F%2Faccounts.o2.co.uk%2Fsignin&af_dp=DL%3A%2F%2Faccount&deep_link_value=DL%3A%2F%2Faccount&af_channel=all&af_adset=help_banner&utm_source=website&utm_campaign=help_banner" title="Log in to My O2" target="" manual_cm_re="promo4XLShort-_-row_col-_-Visit My O2" class=""> <img src="/documents/1106106/1970219/my-o2-promo-xxl-short-574x2-260521.jpg/f0db7d3f-f704-1ba5-6a0b-9e9975f68538?t=1622025340533" data-min-width-320="/documents/1106106/1970219/my-o2-promo-xxl-short-574-260521.jpg/62bc1f86-52f8-90a7-cd7a-2c8c4b2955d1?t=1622025341407" data-min-width-575="/documents/1106106/1970219/my-o2-promo-xxl-short-814-260521.jpg/06aad50f-38ea-456f-5fd5-9b1ad1d9bc96?t=1622025341186" data-min-width-835="/documents/1106106/1970219/my-o2-promo-xxl-short-1100-260521+%281%29.jpg/0a2a7423-e566-a659-b42e-047371c87c6f?t=1622025340969" data-min-width-1100="/documents/1106106/1970219/my-o2-promo-xxl-short-1100-260521.jpg/c39dde91-5552-b799-d7e3-ca755405cd73?t=1622025340751" data-init-response="" style="display:none;" id="promoComponentImage" alt="My O2 on phones"> <div class="module-body"> <h3>Visit My O2 </h3> <p> Everything you need to manage your O2 account – anywhere, anytime. </p> <p class="product-cta">Log in to My O2</p> </div> </a> </div> </div> <style type="text/css"> .no-js #promo4XL-2039460717 img{ content: url("/documents/1106106/1970219/my-o2-promo-xxl-short-574x2-260521.jpg/f0db7d3f-f704-1ba5-6a0b-9e9975f68538?t=1622025340533"); } @media screen and (min-width:575px){ .no-js #promo4XL-2039460717 img{ content: url("/documents/1106106/1970219/my-o2-promo-xxl-short-814-260521.jpg/06aad50f-38ea-456f-5fd5-9b1ad1d9bc96?t=1622025341186"); } } @media screen and (min-width:815px){ .no-js #promo4XL-2039460717 img{ content: url("/documents/1106106/1970219/my-o2-promo-xxl-short-1100-260521+%281%29.jpg/0a2a7423-e566-a659-b42e-047371c87c6f?t=1622025340969"); } } @media screen and (min-width:1100px){ .no-js #promo4XL-2039460717 img{ content: url("/documents/1106106/1970219/my-o2-promo-xxl-short-1100-260521.jpg/c39dde91-5552-b799-d7e3-ca755405cd73?t=1622025340751"); } } </style> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </section> <section class="bg-" style=""> <div class="container px-3 py-3"> <div class="row "> <div class="col-md-6"> <div id="fragment-0-xnjn" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_WubUxjHB91xQ_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_WubUxjHB91xQ"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_WubUxjHB91xQ"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-5995830" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="5990149" data-analytics-asset-title="Managing your account image_list 22586 Duplicate 1" data-analytics-asset-type="web-content"> <div component-name="imageList" class="eq-height-module "> <div class="imageList "> <div class="module-body"> <div class="info eq-height-content"> <div class="product-img"> <img src="" data-min-width-575="/documents/1106106/1970319/managing-account-bp2-270521.png/bf712797-8b72-14c0-cdb3-e177a4d5e6d8?t=1622127352685" data-min-width-835="/documents/1106106/1970319/managing-account-bp3-270521.png/d5049817-ef69-a1bf-59d8-fbb423f303c6?t=1622127352886" data-min-width-1100="/documents/1106106/1970319/managing-account-bp3-270521.png/d5049817-ef69-a1bf-59d8-fbb423f303c6?t=1622127352886" alt="Person icon"> </div> <h3>Managing your account</h3> <div class="feed-links"> <ul class="list"> <li><a class="manual-cm-re" href="https://accounts.o2.co.uk/" title="Register for My O2" manual_cm_re="imageList-_-row_col-_-Register for My O2">Register for My O2</a></li> <li><a class="manual-cm-re" href="https://www.o2.co.uk/help/account-and-billing/sign-in-to-my-o2" title="Sign in to My O2" manual_cm_re="imageList-_-row_col-_-Sign in to My O2">Sign in to My O2</a></li> <li><a class="manual-cm-re" href="https://www.o2.co.uk/help/account-and-billing/changing-personal-details" title="Changing my personal details in My O2" manual_cm_re="imageList-_-row_col-_-Changing my personal details in My O2">Changing my personal details in My O2</a></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div class="col-md-6"> <div id="fragment-0-xpwi" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_TEI9hFsjIKWK_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_TEI9hFsjIKWK"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_TEI9hFsjIKWK"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-1732251" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="1706405" data-analytics-asset-title="Billing image_list 22591" data-analytics-asset-type="web-content"> <div component-name="imageList" class="eq-height-module last-item"> <div class="imageList last-item"> <div class="module-body"> <div class="info eq-height-content"> <div class="product-img"> <img src="" data-min-width-575="/documents/1106106/1985250/billing-bp2-270521.png/e265d092-4911-ce20-5caa-a51e22c0c672?t=1622127443054" data-min-width-835="/documents/1106106/1985250/billing-bp3-270521.png/46de2c6c-3cec-5868-fa62-435e239e20ff?t=1622127443268" data-min-width-1100="/documents/1106106/1985250/billing-bp3-270521.png/46de2c6c-3cec-5868-fa62-435e239e20ff?t=1622127443268" alt="Bill icon"> </div> <h3>Billing</h3> <div class="feed-links"> <ul class="list"> <li><a class="manual-cm-re" href="/help/account-and-billing/understanding-your-bill" title="Your bill explained" manual_cm_re="imageList-_-row_col-_-Your bill explained">Your bill explained</a></li> <li><a class="manual-cm-re" href="/help/account-and-billing/your-bill" title="Viewing your bill" manual_cm_re="imageList-_-row_col-_-Viewing your bill">Viewing your bill</a></li> <li><a class="manual-cm-re" href="/help/account-and-billing/other-numbers-and-charges" title="Other numbers and charges" manual_cm_re="imageList-_-row_col-_-Other numbers and charges">Other numbers and charges</a></li> <li><a class="manual-cm-re" href="/help/account-and-billing/premium-service-checker" title="Premium rate services" manual_cm_re="imageList-_-row_col-_-Premium rate services">Premium rate services</a></li> <li><a class="manual-cm-re" href="/help/account-and-billing/extra-charges-guide" title="Extra charges guide" manual_cm_re="imageList-_-row_col-_-Extra charges guide">Extra charges guide</a></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </section> <section class="bg-" style=""> <div class="container px-3 py-3"> <div class="row "> <div class="col-md-6"> <div id="fragment-0-cucl" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_lRvhgA8ZvbeW_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_lRvhgA8ZvbeW"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_lRvhgA8ZvbeW"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-1732275" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="1706427" data-analytics-asset-title="Payments image_list 571951" data-analytics-asset-type="web-content"> <div component-name="imageList" class="eq-height-module "> <div class="imageList "> <div class="module-body"> <div class="info eq-height-content"> <div class="product-img"> <img src="" data-min-width-575="/documents/1106106/1985280/payments-bp2-270521.png/ef048938-957b-b7b8-1cd3-8640be629275?t=1622127604086" data-min-width-835="/documents/1106106/1985280/payments-bp3-270521.png/1805feef-0202-fb28-54fe-ca9f80da624a?t=1622127604308" data-min-width-1100="/documents/1106106/1985280/payments-bp3-270521.png/1805feef-0202-fb28-54fe-ca9f80da624a?t=1622127604308" alt="Bill icon"> </div> <h3>Payments</h3> <div class="feed-links"> <ul class="list"> <li><a class="manual-cm-re" href="/help/account-and-billing/payment-support" title="Payment support" manual_cm_re="imageList-_-row_col-_-Payment support">Payment support</a></li> <li><a class="manual-cm-re" href="/help/account-and-billing/payment-date-and-billing-date" title="Payment date and billing date" manual_cm_re="imageList-_-row_col-_-Payment date and billing date">Payment date and billing date</a></li> <li><a class="manual-cm-re" href="/help/account-and-billing/how-to-pay" title="How to pay" manual_cm_re="imageList-_-row_col-_-How to pay">How to pay</a></li> <li><a class="manual-cm-re" href="/help/account-and-billing/transfer-of-ownership" title="Transfer of ownership" manual_cm_re="imageList-_-row_col-_-Transfer of ownership">Transfer of ownership</a></li> <li><a class="manual-cm-re" href="/help/account-and-billing/spend-cap" title="Spend cap" manual_cm_re="imageList-_-row_col-_-Spend cap">Spend cap</a></li> <li><a class="manual-cm-re" href="/help/account-and-billing/paying-your-final-bill" title="Paying your final bill" manual_cm_re="imageList-_-row_col-_-Paying your final bill">Paying your final bill</a></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div class="col-md-6"> <div id="fragment-0-ygwb" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_qBWfwlgScX5a_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_qBWfwlgScX5a"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_qBWfwlgScX5a"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-1732154" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="1706449" data-analytics-asset-title="More help image_list 571956" data-analytics-asset-type="web-content"> <div component-name="imageList" class="eq-height-module last-item"> <div class="imageList last-item"> <div class="module-body"> <div class="info eq-height-content"> <div class="product-img"> <img src="" data-min-width-575="/documents/1106106/1985188/help-bp2-270521.png/ee0d8b9b-148b-7005-57f7-509458d1d4de?t=1622127720301" data-min-width-835="/documents/1106106/1985188/help-bp3-270521+%281%29.png/f7413ce8-7580-9caa-3f17-a349b3ef27a9?t=1622127720512" data-min-width-1100="/documents/1106106/1985188/help-bp3-270521+%281%29.png/f7413ce8-7580-9caa-3f17-a349b3ef27a9?t=1622127720512" alt="Question mark icon"> </div> <h3>More help</h3> <div class="feed-links"> <ul class="list"> <li><a class="manual-cm-re" href="/help/account-and-billing/understanding-data" title="Understanding data" manual_cm_re="imageList-_-row_col-_-Understanding data">Understanding data</a></li> <li><a class="manual-cm-re" href="/help/account-and-billing/text-and-picture-messaging" title="Texts and picture messages" manual_cm_re="imageList-_-row_col-_-Texts and picture messages">Texts and picture messages</a></li> <li><a class="manual-cm-re" href="/help/account-and-billing/refunds" title="Refunds" manual_cm_re="imageList-_-row_col-_-Refunds">Refunds</a></li> <li><a class="manual-cm-re" href="/help/account-and-billing/bereavement" title="Bereavement" manual_cm_re="imageList-_-row_col-_-Bereavement">Bereavement</a></li> <li><a class="manual-cm-re" href="/help/account-and-billing/auto-save" title="Auto-Save" manual_cm_re="imageList-_-row_col-_-Auto-Save">Auto-Save</a></li> <li><a class="manual-cm-re" href="/help/account-and-billing/leaving-o2" title="Leaving O2" manual_cm_re="imageList-_-row_col-_-Leaving O2">Leaving O2</a></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </section> <section class="bg-" style=""> <div class="container px-3 py-3"> <div class="row "> <div class="col-md-12"> <div id="fragment-0-fcvw" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_XODSM41bBVB1_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_XODSM41bBVB1"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_XODSM41bBVB1"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-1728337" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="1715596" data-analytics-asset-title="HelpSupportPromosblock Can't find what you're looking for? label 1951" data-analytics-asset-type="web-content"> <div component-name="labelXXL" class="{{ outer_div_class }}" id=""> <div class="module label-xxl label-id {{ inner_div_class }}"> <h2>Can't find what you're looking for?</h2> <div class="line" aria-hidden="true"></div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </section> <section class="bg-" style=""> <div class="container px-3 py-3"> <div class="row "> <div class="col-md-6"> <div id="fragment-0-loff" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_Zdpz5xTMFTZQ_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_Zdpz5xTMFTZQ"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_Zdpz5xTMFTZQ"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-1728246" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="1715616" data-analytics-asset-title="HelpSupportPromosblock Need help with your device? promo 1991" data-analytics-asset-type="web-content"> <div component-name="promoM" data-qa-component-name-promom-need-help-with-your-device?="" class="" id=""> <div id="promoM-25787716" class="module promo short light videoPromo genericPromo"> <video autoplay="" muted loop="" id="hrd-promo-video" poster="" data-poster-bp1="" data-poster-dd="" data-poster-bp2="" data-poster-bp3="" data-poster-bp5="" style=""> <source src="" type="video/mp4" data-min-width-mobile="" data-min-width-dd="" data-min-width-bp2="" data-min-width-bp3="" data-min-width-bp5=""> </video> <a href="/help/phones-sims-and-devices" title="Go to help" target="" manual_cm_re="promoMShort-_-row_col-_-Need help with your device?" class=""> <img src="/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-574x2-250823.jpg/bc4efea6-cd97-fa55-60bc-655b7ecbc6c7?t=1716383074543" data-min-width-320="/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-574-250823.jpg/3f72c7aa-0be4-4ea1-9ff9-8068f2643174?t=1716383074301" data-min-width-575="/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-814-250823.jpg/b2e559bb-90be-d070-3c4f-784c097fca22?t=1716383074764" data-min-width-835="/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-1100-250823.jpg/f5c90183-9345-d93c-e912-35a5280a6836?t=1716383074978" data-min-width-1100="/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-1100-250823.jpg/f5c90183-9345-d93c-e912-35a5280a6836?t=1716383074978" data-init-response="" style="display:none;" id="promoComponentImage" alt="Man looking down at phone"> <div class="module-body"> <div class=" info" data-qa-promo-info=""> <h3>Need help with your device? </h3> <p> Take a look at our useful self-help guide. </p> <p class="product-cta">Go to help</p> </div> </div> </a> </div> </div> <style type="text/css"> .no-js #promoM-25787716 img{ content: url("/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-574x2-250823.jpg/bc4efea6-cd97-fa55-60bc-655b7ecbc6c7?t=1716383074543"); } @media screen and (min-width:575px){ .no-js #promoM-25787716 img{ content: url("/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-814-250823.jpg/b2e559bb-90be-d070-3c4f-784c097fca22?t=1716383074764"); } } @media screen and (min-width:815px){ .no-js #promoM-25787716 img{ content: url("/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-1100-250823.jpg/f5c90183-9345-d93c-e912-35a5280a6836?t=1716383074978"); } } @media screen and (min-width:1100px){ .no-js #promoM-25787716 img{ content: url("/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-1100-250823.jpg/f5c90183-9345-d93c-e912-35a5280a6836?t=1716383074978"); } } </style> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div class="col-md-6"> <div id="fragment-0-bbvk" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_b7p2kQCsAdgI_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_b7p2kQCsAdgI"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_b7p2kQCsAdgI"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-1728309" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="1715642" data-analytics-asset-title="HelpSupportPromosblock My O2 promo 1996" data-analytics-asset-type="web-content"> <div component-name="promoM" data-qa-component-name-promom-my-o2="" class="" id=""> <div id="promoM-804328712" class="module promo short light last-item videoPromo genericPromo"> <video autoplay="" muted loop="" id="hrd-promo-video" poster="" data-poster-bp1="" data-poster-dd="" data-poster-bp2="" data-poster-bp3="" data-poster-bp5="" style=""> <source src="" type="video/mp4" data-min-width-mobile="" data-min-width-dd="" data-min-width-bp2="" data-min-width-bp3="" data-min-width-bp5=""> </video> <a href="/myo2" title="Go to My O2 " target="" manual_cm_re="promoMShort-_-row_col-_-My O2" class=""> <img src="/documents/456036/10823826/BAU-44074-O2BrandRefresh-Update-creative-VisitMyO2-promo-m-short-574x2-250823.jpg/54d48e90-f349-3f8d-6b52-552f9f5fe1ee?t=1716383185730" data-min-width-320="/documents/1106106/10571490/promo-m-short-574x2-240424+%281%29.jpg/bff9ea92-76fd-7e5c-536c-ad726b3106ab?t=1713963474238" data-min-width-575="/documents/456036/10823826/BAU-44074-O2BrandRefresh-Update-creative-VisitMyO2-promo-m-short-814-250823.jpg/1524938e-7000-cd84-58f9-148c195334a2?t=1716383185932" data-min-width-835="/documents/456036/10823826/BAU-44074-O2BrandRefresh-Update-creative-VisitMyO2-promo-m-short-1100-250823.jpg/93357a14-8081-6b01-2d4a-d437845d430b?t=1716383185291" data-min-width-1100="/documents/456036/10823826/BAU-44074-O2BrandRefresh-Update-creative-VisitMyO2-promo-m-short-1100-250823.jpg/93357a14-8081-6b01-2d4a-d437845d430b?t=1716383185291" data-init-response="" style="display:none;" id="promoComponentImage" alt="My O2 app on phones screens"> <div class="module-body"> <div class=" info" data-qa-promo-info=""> <h3>My O2 </h3> <p> Track your usage, check your bills, upgrade and more. </p> <p class="product-cta">Go to My O2 </p> </div> </div> </a> </div> </div> <style type="text/css"> .no-js #promoM-804328712 img{ content: url("/documents/456036/10823826/BAU-44074-O2BrandRefresh-Update-creative-VisitMyO2-promo-m-short-574x2-250823.jpg/54d48e90-f349-3f8d-6b52-552f9f5fe1ee?t=1716383185730"); } @media screen and (min-width:575px){ .no-js #promoM-804328712 img{ content: url("/documents/456036/10823826/BAU-44074-O2BrandRefresh-Update-creative-VisitMyO2-promo-m-short-814-250823.jpg/1524938e-7000-cd84-58f9-148c195334a2?t=1716383185932"); } } @media screen and (min-width:815px){ .no-js #promoM-804328712 img{ content: url("/documents/456036/10823826/BAU-44074-O2BrandRefresh-Update-creative-VisitMyO2-promo-m-short-1100-250823.jpg/93357a14-8081-6b01-2d4a-d437845d430b?t=1716383185291"); } } @media screen and (min-width:1100px){ .no-js #promoM-804328712 img{ content: url("/documents/456036/10823826/BAU-44074-O2BrandRefresh-Update-creative-VisitMyO2-promo-m-short-1100-250823.jpg/93357a14-8081-6b01-2d4a-d437845d430b?t=1716383185291"); } } </style> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </section> <section class="bg-" style=""> <div class="container px-3 py-3"> <div class="row "> <div class="col-md-6"> <div id="fragment-0-raam" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_AELB8IMyZVlX_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_AELB8IMyZVlX"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_AELB8IMyZVlX"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-1728350" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="1715942" data-analytics-asset-title="CommunityO2promoxxlshort O2 Community promo 571216" data-analytics-asset-type="web-content"> <div component-name="promoM" data-qa-component-name-promom-o2-community="" class="" id=""> <div id="promoM-1867766318" class="module promo short light videoPromo genericPromo"> <video autoplay="" muted loop="" id="hrd-promo-video" poster="" data-poster-bp1="" data-poster-dd="" data-poster-bp2="" data-poster-bp3="" data-poster-bp5="" style=""> <source src="" type="video/mp4" data-min-width-mobile="" data-min-width-dd="" data-min-width-bp2="" data-min-width-bp3="" data-min-width-bp5=""> </video> <a href="https://community.o2.co.uk/" title="Find out more" target="" manual_cm_re="promoMShort-_-row_col-_-O2 Community" class=""> <img src="/documents/456036/10823716/BAU-44074-O2BrandRefresh-Update-creative-O2Community-promo-m-short-574x2-250823.jpg/fa2043ef-7013-b3cb-6b0a-ef4dff9d6db4?t=1716383116196" data-min-width-320="/documents/456036/10823716/BAU-44074-O2BrandRefresh-Update-creative-O2Community-promo-m-short-574-250823.jpg/388561fd-ec2d-99c2-3883-ca473483c597?t=1716383115981" data-min-width-575="/documents/456036/10823716/BAU-44074-O2BrandRefresh-Update-creative-O2Community-promo-m-short-814-250823.jpg/6e4b1459-4325-aa85-bfd7-62a78e9c29ba?t=1716383116406" data-min-width-835="/documents/456036/10823716/BAU-44074-O2BrandRefresh-Update-creative-O2Community-promo-m-short-1100-250823.jpg/60161fc9-8a75-a7e7-b409-e280f9d615e9?t=1716383115720" data-min-width-1100="/documents/456036/10823716/BAU-44074-O2BrandRefresh-Update-creative-O2Community-promo-m-short-1100-250823.jpg/60161fc9-8a75-a7e7-b409-e280f9d615e9?t=1716383115720" data-init-response="" style="display:none;" id="promoComponentImage" alt="o2 icon"> <div class="module-body"> <div class=" info" data-qa-promo-info=""> <h3>O2 Community </h3> <p> Get help and chat to other customers in the O2 Community. </p> <p class="product-cta">Find out more</p> </div> </div> </a> </div> </div> <style type="text/css"> .no-js #promoM-1867766318 img{ content: url("/documents/456036/10823716/BAU-44074-O2BrandRefresh-Update-creative-O2Community-promo-m-short-574x2-250823.jpg/fa2043ef-7013-b3cb-6b0a-ef4dff9d6db4?t=1716383116196"); } @media screen and (min-width:575px){ .no-js #promoM-1867766318 img{ content: url("/documents/456036/10823716/BAU-44074-O2BrandRefresh-Update-creative-O2Community-promo-m-short-814-250823.jpg/6e4b1459-4325-aa85-bfd7-62a78e9c29ba?t=1716383116406"); } } @media screen and (min-width:815px){ .no-js #promoM-1867766318 img{ content: url("/documents/456036/10823716/BAU-44074-O2BrandRefresh-Update-creative-O2Community-promo-m-short-1100-250823.jpg/60161fc9-8a75-a7e7-b409-e280f9d615e9?t=1716383115720"); } } @media screen and (min-width:1100px){ .no-js #promoM-1867766318 img{ content: url("/documents/456036/10823716/BAU-44074-O2BrandRefresh-Update-creative-O2Community-promo-m-short-1100-250823.jpg/60161fc9-8a75-a7e7-b409-e280f9d615e9?t=1716383115720"); } } </style> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div class="col-md-6"> <div id="fragment-0-axvv" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_gzSH2FQ86RAe_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_gzSH2FQ86RAe"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_gzSH2FQ86RAe"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-1728294" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="1715966" data-analytics-asset-title="CommunityO2promoxxlshort Still need help? promo 603541" data-analytics-asset-type="web-content"> <div component-name="promoM" data-qa-component-name-promom-still-need-help?="" class="" id=""> <div id="promoM-1031444831" class="module promo short light last-item videoPromo genericPromo"> <video autoplay="" muted loop="" id="hrd-promo-video" poster="" data-poster-bp1="" data-poster-dd="" data-poster-bp2="" data-poster-bp3="" data-poster-bp5="" style=""> <source src="" type="video/mp4" data-min-width-mobile="" data-min-width-dd="" data-min-width-bp2="" data-min-width-bp3="" data-min-width-bp5=""> </video> <a href="/contactus" title="Contact us" target="" manual_cm_re="promoMShort-_-row_col-_-Still need help?" class=""> <img src="/documents/456036/10823767/BAU-44074-O2BrandRefresh-Update-creative-StillNeedHelp-promo-m-short-574x2-210524.jpg/198bf240-e708-4271-ed02-7211318de3a9?t=1716383147795" data-min-width-320="/documents/456036/10823767/BAU-44074-O2BrandRefresh-Update-creative-StillNeedHelp-promo-m-short-574-210524.jpg/ef030363-0e59-2cf6-3332-a035b23389cf?t=1716383147525" data-min-width-575="/documents/456036/10823767/BAU-44074-O2BrandRefresh-Update-creative-StillNeedHelp-promo-m-short-814-210524.jpg/71046f2c-c02f-ddf3-7336-b21a477bae6b?t=1716383148065" data-min-width-835="/documents/456036/10823767/BAU-44074-O2BrandRefresh-Update-creative-StillNeedHelp-promo-m-short-1100-210524.jpg/db83b4cf-4a43-30c0-1288-f862b9ddde5e?t=1716383148299" 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<dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/check-network%402x_0.png" alt="Check our network" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Check our network-_-na" href="https://www.o2.co.uk/coveragechecker">Check our network</a> </dd> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/my-o2%402x_0.png" alt="Sign in to My O2" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Sign in to My O2-_-na" href="https://accounts.o2.co.uk/auth">Sign in to My O2</a> </dd> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/track-order%402x.png" alt="Track my order" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Track my order-_-na" href="https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order">Track my order</a> </dd> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/search%402x_0.png" alt="Search" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Search-_-na" href="https://www.o2.co.uk/searchresult?view=html&q1=top&x1=page_type&q=">Search</a> </dd> </div> </div> </div> <div class="in-liner col-sm-offset-0 col-sm-2 col-md-offset-0 col-md-3 col-lg-3"> <div class="menu-list menu-popular"> <div id="block-personal-footer-about-o2" class="contextual-region block block-menu-block block-menu-blockpersonal-footer-menu" data-block-plugin-id="menu_block:personal-footer-menu"> <dt>Popular in shop</dt> <div data-contextual-id="block:block=personal_footer_about_o2:langcode=en|menu:menu=personal-footer-menu:langcode=en" data-contextual-token="CnibPr9pvojt0E22uPqytwzcgJx1sPPUP-a3TfxV9K4"></div> <dd class=""> <a manual_cm_re="Footerlink-_-iPhone 16 Pro Max-_-na" href="https://www.o2.co.uk/shop/apple/iphone-16-pro-max">iPhone 16 Pro Max</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_- iPhone 16 Pro-_-na" href="https://www.o2.co.uk/shop/apple/iphone-16-pro"> iPhone 16 Pro</a> </dd> <dd class=""> <a 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O2</a> </dd> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/track-order%402x.png" alt="Track my order" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Track my order-_-na" href="https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order">Track my order</a> </dd> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/search%402x_0.png" alt="Search" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Search-_-na" href="https://www.o2.co.uk/searchresult?view=html&q1=top&x1=page_type&q=">Search</a> </dd> </div> </div> </div><div class="in-liner col-xs-6"> <div class="menu-list menu-help-support"> <div id="block-personal-footer-help-and-support" class="contextual-region block block-menu-block block-menu-blockpersonal-footer-menu" data-block-plugin-id="menu_block:personal-footer-menu"> <dt>Help and support</dt> <div data-contextual-id="block:block=personal_footer_help_and_support:langcode=en|menu:menu=personal-footer-menu:langcode=en" data-contextual-token="_zJwLmbgzaKo4ix6vR9l3fAJgBp9SabRFAcKdF460Go"></div> <dd> <a manual_cm_re="Footerlink-_-Help home-_-na" href="https://www.o2.co.uk/help">Help home</a> </dd> <dd> <a manual_cm_re="Footerlink-_-Contact us-_-na" href="https://www.o2.co.uk/contactus">Contact us</a> </dd> <dd> <a manual_cm_re="Footerlink-_-My O2-_-na" href="https://www.o2.co.uk/myo2">My O2</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Collection and delivery-_-na" href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery">Collection and delivery</a> </dd> </div> </div> </div><div class="in-liner col-xs-6"><div class="menu-list menu-popular"> <div id="block-personal-footer-about-o2" class="contextual-region block block-menu-block block-menu-blockpersonal-footer-menu" data-block-plugin-id="menu_block:personal-footer-menu"> <dt>Popular in shop</dt> <div 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href="https://www.virginmediao2.co.uk/">Virgin Media O2 Joint Venture</a> </dd> </div> </div></div></div><div class="o2-footer-secondary"><div class="in-liner menu-social col-xs-6 col-sm-offset-0 col-sm-5 col-md-offset-1 col-md-8 col-lg-offset-1 col-lg-11"> <div class="menu-list menu-social-item"> <div class="region region-footer-social"> <nav role="navigation" aria-labelledby="block-personalsocialfootermenu-menu" id="block-personalsocialfootermenu" class="contextual-region" data-block-plugin-id="menu_block:personal-social-footer-menu"> <h2 class="visually-hidden" id="block-personalsocialfootermenu-menu">Personal Social Footer Menu</h2> <div data-contextual-id="block:block=personalsocialfootermenu:langcode=en|menu:menu=personal-social-footer-menu:langcode=en" data-contextual-token="JtZCtvM2rZOhm3EurH7qclOCxvQhOH9cFnfOCsHcu58"></div> <dd class=""> <a manual_cm_re="Footerlink-_-Facebook-_-na" href="https://www.facebook.com/o2uk"> <img 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'\x2fc\x2fportal\x2frender_portlet\x3fp_l_id\x3d3964\x26p_p_id\x3dcom_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_Zdpz5xTMFTZQ\x26p_p_lifecycle\x3d0\x26p_t_lifecycle\x3d0\x26p_p_state\x3dnormal\x26p_p_mode\x3dview\x26p_p_col_id\x3dnull\x26p_p_col_pos\x3dnull\x26p_p_col_count\x3dnull\x26p_p_static\x3d1\x26p_p_isolated\x3d1\x26currentURL\x3d\x252Fweb\x252Fo2static\x252Fhelp\x252Faccount-and-billing', refreshURLData: {} } ); Liferay.Loader.require('metal-dom/src/all/dom', function(metalDomSrcAllDom) { (function(){ var dom = metalDomSrcAllDom; (function() {var $ = AUI.$;var _ = AUI._; var focusInPortletHandler = dom.delegate( document, 'focusin', '.portlet', function(event) { dom.addClasses(dom.closest(event.delegateTarget, '.portlet'), 'open'); } ); var focusOutPortletHandler = dom.delegate( document, 'focusout', '.portlet', function(event) { dom.removeClasses(dom.closest(event.delegateTarget, '.portlet'), 'open'); } ); })();})(); });AUI().use('liferay-menu', 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href="/o/segments-experiment-web/css/main.css?browserId=ie&themeId=o2theme_WAR_o2theme&minifierType=css&languageId=en_GB&t=1663778262000" rel="stylesheet" type="text/css" /> <link data-senna-track="temporary" href="/o/staging-bar-web/css/main.css?browserId=ie&themeId=o2theme_WAR_o2theme&minifierType=css&languageId=en_GB&t=1663778034000" rel="stylesheet" type="text/css" /> <script data-senna-track="permanent" src="/o/staging-bar-web/js/staging.js?browserId=ie&minifierType=js&languageId=en_GB&t=1663778034000" type="text/javascript"></script> <script data-senna-track="permanent" src="/o/staging-bar-web/js/staging_branch.js?browserId=ie&minifierType=js&languageId=en_GB&t=1663778034000" type="text/javascript"></script> <script data-senna-track="permanent" src="/o/staging-bar-web/js/staging_version.js?browserId=ie&minifierType=js&languageId=en_GB&t=1663778034000" type="text/javascript"></script> <link data-senna-track="temporary" href="/o/site-navigation-menu-web/css/main.css?browserId=ie&themeId=o2theme_WAR_o2theme&minifierType=css&languageId=en_GB&t=1663777938000" rel="stylesheet" type="text/css" /> <link data-senna-track="temporary" href="/o/portal-search-web/css/main.css?browserId=ie&themeId=o2theme_WAR_o2theme&minifierType=css&languageId=en_GB&t=1663777956000" rel="stylesheet" type="text/css" /> <link data-senna-track="temporary" href="/o/com.liferay.product.navigation.user.personal.bar.web/css/main.css?browserId=ie&themeId=o2theme_WAR_o2theme&minifierType=css&languageId=en_GB&t=1663778092000" rel="stylesheet" type="text/css" /> <script src="https://www.o2.co.uk/o/o2-theme/js/main.js?browserId=ie&minifierType=js&languageId=en_GB&t=1731526648000" type="text/javascript"></script> <script type="text/javascript"> // <![CDATA[ AUI().use( 'aui-base', function(A) { var frameElement = window.frameElement; if (frameElement && frameElement.getAttribute('id') === 'simulationDeviceIframe') { 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