Helplines - Beat

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</a> </li> <li class="main-nav__item"> <a class="main-nav__link-2 " href="/support-our-work/fundraise-for-beat/charity-of-the-year/" data-text="Choose Beat as Your Charity of The Year" > Choose Beat as Your Charity of The Year </a> </li> <li class="main-nav__item"> <a class="main-nav__link-2 " href="/support-our-work/fundraise-for-beat/fundraising-guidelines/" data-text="Fundraising Guidelines" > Fundraising Guidelines </a> </li> <li class="main-nav__item"> <a class="main-nav__link-2 " href="/support-our-work/fundraise-for-beat/beat-1-2-5-challenge/" data-text="Beat 1-2-5 Challenge" > Beat 1-2-5 Challenge </a> </li> <li class="main-nav__item"> <a class="main-nav__link-2 " href="/support-our-work/fundraise-for-beat/fundraise-for-edaw-twogether/" data-text="Twogether 2025" > Twogether 2025 </a> </li></ul> </li> <li class="main-nav__item"> <a class="main-nav__link-1 " href="/support-our-work/campaign-for-beat/" data-text="Campaign with Beat" > Campaign with Beat </a> <ul class="main-nav__level-3"> <li class="main-nav__item"> <a class="main-nav__link-2 " href="/support-our-work/campaign-for-beat/current/" data-text="Current Campaigns" > Current Campaigns </a> </li> <li class="main-nav__item"> <a class="main-nav__link-2 " href="/support-our-work/campaign-for-beat/how-to-campaign/" data-text="Campaigner Toolkit" > Campaigner Toolkit </a> </li> <li class="main-nav__item"> <a class="main-nav__link-2 " href="/support-our-work/campaign-for-beat/campaigning-successes-so-far/" data-text="The Impact We're Having" > The Impact We're Having </a> </li></ul> </li> <li class="main-nav__item"> <a class="main-nav__link-1 " href="/support-our-work/volunteer-with-beat/" data-text="Volunteer with Beat" > Volunteer with Beat </a> <ul class="main-nav__level-3"> <li class="main-nav__item"> <a class="main-nav__link-2 " href="/support-our-work/volunteer-with-beat/request-support-from-a-lived-experience-volunteer/" data-text="Request a Lived Experience Volunteer Talk" > Request a Lived Experience Volunteer Talk </a> </li></ul> </li></ul> </li></ul> <div class="donate-button"> <div> </div> <a href="https://donate.beateatingdisorders.org.uk/page/129694/donate/1?ea.tracking.id=web_main23" class="button button--donate"> Donate </a> </div> </nav> </div> <div class="nav--mobile"> <form action="/search/" class="search-form"> <label for="q2" class="visually-hidden">Search</label> <input type="text" placeholder="Search" id="q2" name="query" /> <button type="submit" class="search-form__button"> <span class="visually-hidden">Search</span> <svg class="icon" role="presentation"> <use xlink:href="/static/dist/svg/sprite.b18cd926324f.svg#search" /> </svg> </button> </form> <ul class="main-nav__level-1"> <li class="main-nav__item"> <a class="main-nav__link main-nav__link--active" href="/get-information-and-support/" data-text="Get information and support" > Get information and support </a> <input type="checkbox" id="subnav-toggle-1" class="visually-hidden"> <label 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class="main-nav__link-2 " href="/get-information-and-support/about-eating-disorders/do-i-have-an-eating-disorder/" data-text="Do I have an eating disorder?" > Do I have an eating disorder? </a> </li> <li class="main-nav__item"> <a class="main-nav__link-2 " href="/get-information-and-support/about-eating-disorders/how-many-people-eating-disorder-uk/" data-text="How many people have an eating disorder in the UK?" > How many people have an eating disorder in the UK? </a> </li> <li class="main-nav__item"> <a class="main-nav__link-2 " href="/get-information-and-support/about-eating-disorders/do-men-get-eating-disorders/" data-text="Do men get eating disorders?" > Do men get eating disorders? </a> </li> <li class="main-nav__item"> <a class="main-nav__link-2 " href="/get-information-and-support/about-eating-disorders/glossary-of-terms/" data-text="Glossary of terms" > Glossary of terms </a> </li> <li class="main-nav__item"> <a class="main-nav__link-2 " href="/get-information-and-support/about-eating-disorders/downloads-resources/" data-text="Downloads and Resources" > Downloads and Resources </a> </li> <li class="main-nav__item"> <a class="main-nav__link-2 " href="/get-information-and-support/about-eating-disorders/research/" data-text="Eating Disorder Research" > Eating Disorder Research </a> </li> <li class="main-nav__item"> <a class="main-nav__link-2 " href="/get-information-and-support/about-eating-disorders/have-you-got-a-question-about-eating-disorders/" data-text="Have you got a question about eating disorders?" > Have you got a question about eating disorders? </a> </li></ul> </li> <li class="main-nav__item"> <a class="main-nav__link-1 main-nav__link--active" href="/get-information-and-support/get-help-for-myself/" data-text="Get help for myself" > Get help for myself </a> <ul class="main-nav__level-3"> <li class="main-nav__item"> <a class="main-nav__link-2 main-nav__link--active" 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data-label="Training & Events" > Training & Events </a> </li> <li> <a href="/about-beat/" data-label="About Us" > About Us </a> </li> </ul> </div> <nav class="breadcrumbs" aria-label="Helpfinder site trail"> <ul> <li> <a href="/"> <span class="visually-hidden">Home</span> <svg class="icon" role="presentation"> <use xlink:href="/static/dist/svg/sprite.b18cd926324f.svg#home" /> </svg> </a> </li> <li><a href="/get-information-and-support/">Get information and support</a></li> <li><a href="/get-information-and-support/get-help-for-myself/">Get help for myself</a></li> <li><a href="/get-information-and-support/get-help-for-myself/i-need-support-now/">I need support now</a></li> <li class="active">Helplines</li> </ul> </nav> <div class="notification-bar"> <div class="container notification-bar__container"> <span class="notification-bar__title">Looking for eating disorder support in your area?</span> <a href="https://helpfinder.beateatingdisorders.org.uk/?utm_source=beat&utm_medium=website&utm_campaign=helpfinder2023&utm_content=notification-bar" class="button button--outline button--outline--white">Visit HelpFinder <svg class="icon" role="presentation"> <use xlink:href="/static/dist/svg/sprite.b18cd926324f.svg#arrow_right" /> </svg> </a> </div> </div> <main class="main"> <div class="page-title "> <h1>Helplines</h1> </div> <div class="block container cta-block cta-block--turquoise cta-block--large"> <div class="cta-block__content rich-text"> <p data-block-key="gf4jx">We are currently experiencing technical difficulties that may cause intermittent connectivity issues or disruptions with our call and 1-1 webchat services. Please be assured that our team is actively working with our IT providers to resolve these issues as quickly as possible. </p><p data-block-key="ao3dn"></p><p data-block-key="166h7">If you encounter any disruptions or are unable to reach us, please contact us via <a href="mailto:help@beateatingdisorders.org.uk">email</a>, however, please be aware that we are currently experiencing a higher-than-usual volume of emails, which means our response times may be a bit slower than usual. We appreciate your patience and understanding as we work to get back to you as quickly as possible.</p> </div> </div> <div class="block container container--small rich-text"> <h2 data-block-key="vd3ec" id="our-helplines-are-open-from-3pm-8pm-monday-to-friday.">Our Helplines are open from 3pm– 8pm, Monday to Friday.</h2><p data-block-key="y0oip">Support on the Helpline is available by phone, email, <a href="https://www.beateatingdisorders.org.uk/get-information-and-support/get-help-for-myself/i-need-support-now/one-to-one-web-chat/">webchat</a> through our social media accounts and by letter. Calls to the helpline are free from landlines and mobile phones within the UK and do not appear on itemised bills.</p><p data-block-key="iy8sd">Sometimes our lines are busy. If you can't get through immediately, please do try again or try our <a href="https://www.beateatingdisorders.org.uk/get-information-and-support/get-help-for-myself/i-need-support-now/one-to-one-web-chat/"><b>one-to-one web chat</b></a> or send us an <a href="mailto:help@beateatingdisorders.org.uk"><b>email</b></a><b>.</b></p><p data-block-key="udeow">If you are in need of urgent help or medical advice for yourself or someone else please contact 999 or the Samaritans on 116 123 if you or someone else is in immediate danger. If you are looking for medical advice contact your GP or 111.</p><p data-block-key="cf2uu">Beat provides Helplines for people of all ages, offering support and information about eating disorders no matter where you are in your journey. These Helplines are free to call from all phones.</p><p data-block-key="0vi32"><b>Staff will end telephone calls if they consider the caller aggressive, abusive or offensive.</b></p><p data-block-key="aoq7o"></p> </div> <div class="container container--large four-column-block block"> <div class="grid grid--four grid--gap-2"> <div class="column column-one"> <div class="block container cta-block cta-block--turquoise cta-block--large"> <div class="cta-block__content rich-text"> <h3 data-block-key="83qm3" id="england">England</h3><p data-block-key="q4pbf"><a href="tel:0808 801 0677">0808 801 0677</a></p> </div> </div> </div> <div class="column column-two"> <div class="block container cta-block cta-block--turquoise cta-block--large"> <div class="cta-block__content rich-text"> <h3 data-block-key="1bv4i" id="scotland">Scotland</h3><p data-block-key="uzgay"><a href="tel:0808 801 0432">0808 801 0432</a></p> </div> </div> </div> <div class="column column-three"> <div class="block container cta-block cta-block--turquoise cta-block--large"> <div class="cta-block__content rich-text"> <h3 data-block-key="y5nb4" id="wales">Wales</h3><p data-block-key="9cll0"><a href="tel:0808 801 0433">0808 801 0433</a></p> </div> </div> </div> <div class="column column-four"> <div class="block container cta-block cta-block--turquoise cta-block--large"> <div class="cta-block__content rich-text"> <h3 data-block-key="bd4tw" id="northern-ireland">Northern Ireland</h3><p data-block-key="epr8o"><a href="tel:0808 801 0434">0808 801 0434</a></p> </div> </div> </div> </div> </div> <div class="block container container--small rich-text"> <h4 data-block-key="kmj65" id="email-support">Email support</h4><p data-block-key="lhp4o">Email support for England:<br/><a href="mailto:help@beateatingdisorders.org.uk">help@beateatingdisorders.org.uk</a></p><p data-block-key="zhd02">Email support for Scotland:<br/><a href="mailto:Scotlandhelp@beateatingdisorders.org.uk">Scotlandhelp@beateatingdisorders.org.uk</a></p><p data-block-key="v3s73">Email support for Wales:<br/><a href="mailto:Waleshelp@beateatingdisorders.org.uk">Waleshelp@beateatingdisorders.org.uk</a></p><p data-block-key="nn7n5">Email support for Northern Ireland:</p><p data-block-key="2fb72"><a href="mailto:NIhelp@beateatingdisorders.org.uk">NIhelp@beateatingdisorders.org.uk</a></p> </div> <div class="container quote-block quote-block__left"> <div class="quote-block__img"> <div class="quote-block__img-icon"> <svg class="icon" role="presentation"> <use xlink:href="/static/dist/svg/sprite.b18cd926324f.svg#quote" /> </svg> </div> </div> <div class="quote-block__copy"> <p data-block-key="is67i">I've had great experiences when using Beat's Helpline services. The people I have personally spoken to have been very empathetic with all of my needs in my most challenging times.</p> <div class="quote-block__source"> Helpline User </div> </div> </div> <div class="block container cta-block cta-block--grey cta-block--large"> <div class="cta-block__content rich-text"> <p data-block-key="wwccc">Got questions about what to expect when calling the Beat Helpline for eating disorder support? We're here to help.</p> </div> <div class="button-block container container--small"> <a href="https://www.beateatingdisorders.org.uk/get-information-and-support/get-help-for-myself/i-need-support-now/faqs/" class="button button--purple" > Find out more about what to expect </a> </div> </div> <div class="block container container--small rich-text"> <h4 data-block-key="05q49" id="confidentiality">Confidentiality</h4><p data-block-key="4k7ir">Confidentiality is fundamental to Beat’s services. However, there are some exceptional circumstances where we may pass on information, for example:</p><ul><li data-block-key="ufu4k">We suspect a child may be at risk from harm.</li><li data-block-key="tlh8t">A contact is at serious risk of harm, either from themselves or others.</li><li data-block-key="iq2xq">A contact threatens or abuses our staff.</li></ul><p data-block-key="600sz">To ensure the quality and consistency of our services, support contacts may be monitored.</p> </div> <div class="block container container--small rich-text"> <h4 data-block-key="h4s1v" id="how-we-can-help">How we can help</h4><p data-block-key="g4dca">If you contact our Helpline you will speak to a trained advisor experienced in providing support, information and signposting to people in a similar situation to you. Our helpline is action focused, giving you a space to explore your concerns and identify next steps.</p><p data-block-key="82bxh"><b>You don’t need a formal diagnosis to use our Helpline</b></p><p data-block-key="hh7an">Our eating disorder Helpline advisors are trained to:</p><ul><li data-block-key="i34u3">Offer a supportive space for you to explore your feelings and thoughts around eating disorders.</li><li data-block-key="zveqn">Provide information about eating disorders. When we do not have the information that someone is looking for, we might be able to give you some ideas about who might be able to help.</li><li data-block-key="jnsve">Explore options for help with eating disorders and to enable you to come to your own decisions about what might be best for you. This might include NHS treatment, private therapy, support from charitable organisations, peer support or self-help.</li></ul> </div> <div class="container quote-block quote-block__left"> <div class="quote-block__img"> <div class="quote-block__img-icon"> <svg class="icon" role="presentation"> <use xlink:href="/static/dist/svg/sprite.b18cd926324f.svg#quote" /> </svg> </div> </div> <div class="quote-block__copy"> <p data-block-key="n4nmk"><i>I rang the Helpline because I was struggling so much, but the lady I spoke to was so lovely and listened to me.</i> <b><i>Without the Helpline, I wouldn't have been able to make the step to tell services and get the help I needed</i></b><i>.</i></p> <div class="quote-block__source"> Helpline User </div> </div> </div> <div class="block container container--small rich-text"> <h4 data-block-key="3do0y" id="interpreting-service">Interpreting service</h4><p data-block-key="jozys">Beat is a member of Language Line and can provide access to an interpreter on the phone callers whose first language is not English. Support can also be requested in Welsh.</p><h4 data-block-key="hseq7" id="support-to-those-in-prison">Support to those in prison</h4><p data-block-key="6tc39">Beat offers support to those in prison via its freephone telephone Helpline and also via post.</p><p data-block-key="jr65y">Letters should be addressed and sent to :</p><p data-block-key="ciqn0"><b>FAO Helpline</b></p><p data-block-key="9l8mm">Beat<br/>Unit 1 Chalk Hill House<br/>19 Rosary Road<br/>Norwich<br/>Norfolk<br/>NR1 1SZ</p><h4 data-block-key="8wa0x" id="other-sources-of-support">Other sources of support</h4><ul><li data-block-key="6wpid"><a href="https://www.beateatingdisorders.org.uk/resource-index-page/">Downloadable resources</a></li><li data-block-key="ge3p0"><a href="https://helpfinder.beateatingdisorders.org.uk/">Find treatment </a></li><li data-block-key="gmdjv"><a href="https://www.beateatingdisorders.org.uk/your-stories/recovery/">Recovery stories </a></li></ul> </div> <div class="container quote-block quote-block__left"> <div class="quote-block__img"> <div class="quote-block__img-icon"> <svg class="icon" role="presentation"> <use xlink:href="/static/dist/svg/sprite.b18cd926324f.svg#quote" /> </svg> </div> </div> <div class="quote-block__copy"> <p data-block-key="vkswl"><i>It took a lot for me to call</i> <i>Beat;</i> <i>I was so</i> <i>nervous</i> <i>but I am so glad I did. Sitting here now knowing I am three years in recovery, I owe my life to Beat. If it</i> <i>wasn’t</i> <i>for the</i> <i>Helpline and making that</i> <i>initial</i> <i>call I really</i> <i>don’t</i> <i>know where I would be now.</i></p> <div class="quote-block__source"> Helpline User </div> </div> </div> <div class="container block three-column-block "> <div class="grid grid--three grid--gap-2"> <div class="column column-one"> <div class="block container cta-block cta-block--transparent cta-block--large"> <div class="cta-block__content rich-text"> <p data-block-key="enlj2"></p><p data-block-key="dtz65"></p><img alt="" class="richtext-image full-width" height="600" src="https://beat.contentfiles.net/media/images/HELPLINES_PARTNERSHIP_LOGO.width-800.png" width="500"><p data-block-key="f369k"></p><p data-block-key="4lfl6">Beat is a member of the Helplines Partnership, the membership body for organisations that provide Helplines in the UK and internationally.</p> </div> </div> </div> <div class="column column-two"> <div class="block container cta-block cta-block--transparent cta-block--large"> <div class="cta-block__content rich-text"> <p data-block-key="t8787"></p><img alt="helplines-FVo1.png" class="richtext-image full-width" height="125" src="https://beat.contentfiles.net/media/images/helplines-FVo1.width-800.png" width="204"><p data-block-key="r37f1">Beat’s Helpline is a member of Child Helpline International, a network of over 180 organisations supporting children via helplines in 139 countries all over the world.</p> </div> </div> </div> <div class="column column-three"> <div class="block container cta-block cta-block--transparent cta-block--large"> <div class="cta-block__content rich-text"> <p data-block-key="9pail"></p><img alt="download.png" class="richtext-image full-width" height="227" src="https://beat.contentfiles.net/media/images/download.width-800.png" width="222"><p data-block-key="gyk9w">Calls to this helpline are free from landlines and mobile phones within the UK and do not appear on itemised bills.</p> </div> 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