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left: 5px; line-height: normal; padding: 15px 23px 14px; text-decoration: none; top: 5px; width: auto; z-index: 100000; } </style> <style id='wpxpo-global-style-inline-css'> :root { --preset-color1: #037fff --preset-color2: #026fe0 --preset-color3: #071323 --preset-color4: #132133 --preset-color5: #34495e --preset-color6: #787676 --preset-color7: #f0f2f3 --preset-color8: #f8f9fa --preset-color9: #ffffff } </style> <style id='ultp-preset-colors-style-inline-css'> :root { --postx_preset_Base_1_color: #f4f4ff; --postx_preset_Base_2_color: #dddff8; --postx_preset_Base_3_color: #B4B4D6; --postx_preset_Primary_color: #3323f0; --postx_preset_Secondary_color: #4a5fff; --postx_preset_Tertiary_color: #FFFFFF; --postx_preset_Contrast_3_color: #545472; --postx_preset_Contrast_2_color: #262657; --postx_preset_Contrast_1_color: #10102e; --postx_preset_Over_Primary_color: #ffffff; --postx_preset_Custom_2d_color: rgba(247,0,0,1); } </style> <style id='ultp-preset-gradient-style-inline-css'> :root { 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.block-editor-block-list__layout, .ultp-block-5e788b > .ultp-row-wrapper > .ultp-row-content { column-gap: 0px;}.ultp-block-5e788b > .ultp-row-wrapper > .block-editor-inner-blocks > .block-editor-block-list__layout, .ultp-block-5e788b > .ultp-row-wrapper > .ultp-row-content { row-gap: 0px } .ultp-block-5e788b > .ultp-row-wrapper > .block-editor-inner-blocks > .block-editor-block-list__layout, .ultp-block-5e788b > .ultp-row-wrapper > .ultp-row-content { max-width: 1270px; margin-left: auto !important; margin-right: auto !important;}.ultp-block-5e788b > .ultp-row-wrapper { margin:30px 0px 0px 0px; }.ultp-block-5e788b.wp-block-ultimate-post-row > .ultp-row-wrapper:not(:has( > .components-resizable-box__container)), .ultp-block-5e788b.wp-block-ultimate-post-row > .ultp-row-wrapper:has( > .components-resizable-box__container) > .block-editor-inner-blocks {padding: 5px 0px 5px 0px; }@media (max-width: 991px) {.ultp-block-5e788b > .ultp-row-wrapper > .block-editor-inner-blocks > .block-editor-block-list__layout, .ultp-block-5e788b > .ultp-row-wrapper > .ultp-row-content { column-gap: 10px;}}@media (max-width: 767px) {.ultp-block-5e788b > .ultp-row-wrapper > .block-editor-inner-blocks > .block-editor-block-list__layout, .ultp-block-5e788b > .ultp-row-wrapper > .ultp-row-content { column-gap: 5px;}}.ultp-block-5e788b > .ultp-row-wrapper > .block-editor-inner-blocks > .block-editor-block-list__layout, .ultp-block-5e788b > .ultp-row-wrapper > .ultp-row-content { overflow: visible }.ultp-block-5e788b > .ultp-row-wrapper > .ultp-row-overlay { opacity:50%; }.ultp-block-5e788b > .ultp-row-wrapper:hover > .ultp-row-overlay { opacity:50% }.ultp-block-5e788b > .ultp-row-wrapper{ border-color: rgba(115,115,115,1); border-style: solid; border-width: 1px 0px 0px 0px; }@media (min-width: 992px) {}@media only screen and (max-width: 991px) and (min-width: 768px) {}@media (max-width: 767px) {}[data-ultp=".ultp-block-a73ff0"], .ultp-row-content > .ultp-block-a73ff0 { flex-basis: calc(50% - 0px);}.ultp-block-a73ff0 > .ultp-column-wrapper { margin: 0px 0px 0px 0px; }.ultp-block-a73ff0 > .ultp-column-wrapper { padding: 0px 0px 0px 0px; }@media (max-width: 991px) {[data-ultp=".ultp-block-a73ff0"], .ultp-row-content > .ultp-block-a73ff0 { flex-basis: calc(50% - 5px);}}@media (max-width: 767px) {[data-ultp=".ultp-block-a73ff0"], .ultp-row-content > .ultp-block-a73ff0 { flex-basis: calc(100% - 0px);}}.ultp-block-a73ff0 > .ultp-column-wrapper > .block-editor-inner-blocks > .block-editor-block-list__layout, .ultp-row-content > .ultp-block-a73ff0 > .ultp-column-wrapper { display: flex; flex-direction: row }.ultp-block-a73ff0 > .ultp-column-wrapper > .block-editor-inner-blocks > .block-editor-block-list__layout, .ultp-row-content > .ultp-block-a73ff0 > .ultp-column-wrapper { justify-content: flex-start; }.ultp-block-a73ff0 > .ultp-column-wrapper > .block-editor-inner-blocks > .block-editor-block-list__layout, .ultp-row-content > .ultp-block-a73ff0 > .ultp-column-wrapper { align-content: center; }.ultp-block-a73ff0 > .ultp-column-wrapper > .block-editor-inner-blocks > .block-editor-block-list__layout, .ultp-row-content > .ultp-block-a73ff0 > .ultp-column-wrapper { align-items: center; }.ultp-block-a73ff0 > .ultp-column-wrapper > .block-editor-inner-blocks > .block-editor-block-list__layout, .ultp-row-content > .ultp-block-a73ff0 > .ultp-column-wrapper { flex-wrap: nowrap; }.ultp-block-a73ff0 > .ultp-column-wrapper > .ultp-column-overlay { opacity: 50%; }.ultp-block-a73ff0 > .ultp-column-wrapper:hover > .ultp-column-overlay { opacity: 50%; }.block-editor-block-list__block > .ultp-block-a73ff0 > .ultp-column-wrapper, .ultp-row-content > .ultp-block-a73ff0 > .ultp-column-wrapper { overflow: visible; }@media (min-width: 992px) {}@media only screen and (max-width: 991px) and (min-width: 768px) {}@media (max-width: 767px) {}[data-ultp=".ultp-block-9c0ec4"], .ultp-row-content > .ultp-block-9c0ec4 { flex-basis: calc(50.00% - 0px);}.ultp-block-9c0ec4 > .ultp-column-wrapper { margin: 0px 0px 0px 0px; }.ultp-block-9c0ec4 > .ultp-column-wrapper { padding: 0px 0px 0px 0px; }@media (max-width: 991px) {[data-ultp=".ultp-block-9c0ec4"], .ultp-row-content > .ultp-block-9c0ec4 { flex-basis: calc(50% - 5px);}}@media (max-width: 767px) {[data-ultp=".ultp-block-9c0ec4"], .ultp-row-content > .ultp-block-9c0ec4 { flex-basis: calc(100% - 0px);}}.ultp-block-9c0ec4 > .ultp-column-wrapper > .block-editor-inner-blocks > .block-editor-block-list__layout, .ultp-row-content > .ultp-block-9c0ec4 > .ultp-column-wrapper { display: flex; flex-direction: column;}.ultp-block-9c0ec4 > .ultp-column-wrapper > .ultp-column-overlay { opacity: 50%; }.ultp-block-9c0ec4 > .ultp-column-wrapper:hover > .ultp-column-overlay { opacity: 50%; }.block-editor-block-list__block > .ultp-block-9c0ec4 > .ultp-column-wrapper, .ultp-row-content > .ultp-block-9c0ec4 > .ultp-column-wrapper { overflow: visible; }@media (min-width: 992px) {}@media only screen and (max-width: 991px) and (min-width: 768px) {}@media (max-width: 767px) {}/*TEMPLATE_CLOSE_footer*/ </style> <style id='ultp-post-2869-inline-css'> .ultp-block-ef752d.wp-block-ultimate-post-post-list-3 .ultp-block-row.ultp-block-items-wrap { grid-template-columns: repeat(1, 1fr); }.ultp-block-ef752d .ultp-block-row { grid-column-gap: 30px; }.ultp-block-ef752d .ultp-block-item { padding-bottom: 30px; margin-bottom:30px; }.ultp-block-ef752d .ultp-heading-wrap .ultp-heading-inner{font-size:20px;}.ultp-block-ef752d .ultp-heading-wrap {margin-top:0; margin-bottom:20px; }.ultp-block-ef752d .ultp-block-items-wrap .ultp-block-item .ultp-block-title, .ultp-block-ef752d .ultp-block-items-wrap .ultp-block-item .ultp-block-title a{font-size:24px;line-height:30px !important;letter-spacing:0px;}.ultp-block-ef752d .ultp-block-content .ultp-block-title { padding:0px 0px 0px 0px; }.ultp-block-ef752d .ultp-block-excerpt, .ultp-block-ef752d .ultp-block-excerpt p{font-size:14px;line-height:21px !important;}.ultp-block-ef752d 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media='all' /> <style id='woocommerce-layout-inline-css'> .infinite-scroll .woocommerce-pagination { display: none; } </style> <link rel='stylesheet' id='woocommerce-smallscreen-css' href='https://c0.wp.com/p/woocommerce/9.4.3/assets/css/woocommerce-smallscreen.css' media='only screen and (max-width: 768px)' /> <link rel='stylesheet' id='woocommerce-general-css' href='https://c0.wp.com/p/woocommerce/9.4.3/assets/css/woocommerce.css' media='all' /> <link rel='stylesheet' id='woocommerce-blocktheme-css' href='https://c0.wp.com/p/woocommerce/9.4.3/assets/css/woocommerce-blocktheme.css' media='all' /> <style id='woocommerce-inline-inline-css'> .woocommerce form .form-row .required { visibility: visible; } </style> <link rel='stylesheet' id='wp-components-css' href='https://c0.wp.com/c/6.7.1/wp-includes/css/dist/components/style.min.css' media='all' /> <link rel='stylesheet' id='godaddy-styles-css' 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href="https://globeeawards.com/cyber-security/winners-circle/"><span class="wp-block-navigation-item__label">Winners’ Circle</span></a></li><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="https://globeeawards.com/cyber-security/judges/"><span class="wp-block-navigation-item__label">Judges | Cybersecurity</span></a></li><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="https://globeeawards.com/cyber-security/vote/"><span class="wp-block-navigation-item__label">People’s Choice Vote</span></a></li></ul></li><li data-wp-context="{ "submenuOpenedBy": { "click": false, "hover": false, "focus": false }, "type": "submenu" }" data-wp-interactive="core/navigation" data-wp-on--focusout="actions.handleMenuFocusout" data-wp-on--keydown="actions.handleMenuKeydown" data-wp-on-async--mouseenter="actions.openMenuOnHover" 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Customer Excellence</h1></div><div class="wp-block-group is-layout-flow wp-block-group-is-layout-flow" style="margin-top:0px;margin-bottom:0px;padding-top:30px;padding-bottom:30px"><div class="entry-content wp-block-post-content is-layout-constrained wp-block-post-content-is-layout-constrained"><h1 class="wp-block-heading" id="h-winners-11th-annual-2024-globee-nbsp-awards-for-customer-excellence">Winners <strong><strong>11th Annual 2024 Globee® Awards for Customer Excellence</strong></strong></h1><p class="has-large-font-size">“We are thrilled to recognize the remarkable achievements of this year’s winners,” said San Madan, President of Globee® Awards. “Their dedication to excellence and innovation in customer service sets a benchmark for others to follow. Each winner has demonstrated a unique ability to adapt and excel in their respective fields, ultimately enhancing customer experiences and driving success.”</p><p>Achievement in Customer Engagement Strategy:<br>GOLD GLOBEE® WINNER<br>Bank of America | Charlotte, NC, | Guided Onboarding launches value-added customer engagement from the beginning. | |<br>SILVER GLOBEE® WINNER<br>Keysight Global Services | Santa Rosa, California, United States, | Keysight Technologies’ Services Strategy Designed for Complete End-to-End Customer Engagement | |</p><p>Achievement in Customer Success Story<br>GOLD GLOBEE® WINNER<br>KAUST | Thuwal, | the significant changes were the introduction of digital ID technology | |<br>BRONZE GLOBEE® WINNER<br>Makers Nutrition | Hauppauge, NY 11788, | Private Label Pet Supplements and Energy Drinks | |</p><p>Achievement in Innovation for Customer Experience<br>GOLD GLOBEE® WINNER<br>Verizon Connect | Alpharetta Georgia, | Empowering customers with device health technology for seamless operations. | |<br>SILVER GLOBEE® WINNER<br>Bank of America | Charlotte, NC, | Financial Health Resource Center – Innovation for the Customer Experience | |<br>BRONZE GLOBEE® WINNER<br>Concentrix | Fremont, CA, United States, | The Web3 wallet management solution offers customizable custody and governance. | |</p><p>Achievement in Most Successful Implementation<br>GOLD GLOBEE® WINNER<br>NetApp – Digital Support Experience | San Jose, California, United States, | Award-winning shift-left digital strategy and feature implementation with record-breaking results | |<br>BRONZE GLOBEE® WINNER<br>Kaust | Thuwal, | we have developed the innovative Redbox concept. | |</p><p>Achievement in Outstanding Return on Investment (ROI)<br>GOLD GLOBEE® WINNER<br>Pindrop | Atlanta, Georgia, United States, | 171% ROI, Less than 6 month payback; $11.6M NPV | |</p><p>Achievement in Rapid Deployment Excellence<br>GOLD GLOBEE® WINNER<br>IBM | Guadalajara, Mexico; Markham, Canada; Atlanta GA, USA, | Remarkable 30% reduction in technology repair cycle time | |</p><p>Achievement in Seamless Integration<br>GOLD GLOBEE® WINNER<br>IBM | Armonk, New York, United States, | Integrated the incentive processes to expand capabilities and improve experience | |<br>BRONZE GLOBEE® WINNER<br>Kaust | Thuwal, | We provide an extraordinary client experience through innovation & seamless integration. | |</p><p>Achievement in Transformational Impact<br>GOLD GLOBEE® WINNER<br>Teleperformance | Gurugram, Haryana, India, | Robotic Process Automation & BPM Enhancement for a Middle Eastern bank | |</p><p>Best Deployments in Canada and the U.S.A.<br>GOLD GLOBEE® WINNER<br>Kanda Software | Newton, Massachusetts, United States, | Kanda optimizes efficiency, scalability and security of Trapelo’s platform. | |</p><p>Best Deployments in India, China, Japan and Korea<br>GOLD GLOBEE® WINNER<br>IBM | Okinawa, Japan; Dalian, China., | Team achieved 48.5% productivity increase across end-to-end bid process | |</p><p>Best Deployments in Mexico, the Caribbean & Central and South America<br>GOLD GLOBEE® WINNER<br>IBM | Peru, Lima; Heredia, Costa Rica; Hortolandia, Brazil; Guadalajara, Mexico, | Transformational automation, cost savings, and regional excellence with global scalability | |</p><p>Best Deployments in Middle East and Africa<br>GOLD GLOBEE® WINNER<br>KAUST, Government Affairs and Security. | Thuwal, Saudi Arabia, | We launched our outstanding customer feedback dashboard. | |</p><p>Achievement in Continuous Improvement for Customer Excellence<br>GOLD GLOBEE® WINNER<br>PowerSchool | Folsom, California, United States, | Launched new customer account portal for enhanced customer journey experience. | |<br>SILVER GLOBEE® WINNERS<br>SplashLearn | San Francisco, California, United States, | Continuous Improvement in Support CSAT as it went past 90% | |<br>Concentrix | Fremont, CA, United States, | CxQI Transforms Value and Speed of Game-changers’ and Customers’ Experience | |</p><p>Achievement in Customer Education and Training<br>GOLD GLOBEE® WINNER<br>Broadcom | San Jose, California, United States, | How Broadcom delivers learner-friendly training for thousands of customers | |</p><p>Achievement in Customer Retention<br>GOLD GLOBEE® WINNER<br>Workbooks | Reading, UK, | Launching our Shared Success program to drive 110% customer retention | |</p><p>Achievement in Customer Service Excellence<br>GOLD GLOBEE® WINNER<br>PowerSchool | Folsom, California, United States, | Launched new customer account portal for enhanced customer journey experience. | |<br>SILVER GLOBEE® WINNERS<br>Signia | Iselin, New Jersey, | Scaled transformational customer support system providing exceptional service. | |<br>Workbooks | Reading, UK, | Launching our Shared Success program to drive 110% customer retention | |<br>Xray | Lisbon, Portugal, | Xray Customer Support Team achieved a 99.8% SLA compliance | |<br>BRONZE GLOBEE® WINNERS<br>Corza Medical | Boston, Massachusetts, United States, | Corza Medical’s three-pronged approach to exceed customer expectations | |<br>Royal Commission at Yanbu | Yanbu Industrial City, AL Madinah AL Munawwarah, KSA, | Achieved 84% of Satisfied Customers | |</p><p>Achievement in Customer-Centric Data Analytics<br>GOLD GLOBEE® WINNER<br>IBM | Guadalajara, Mexico; Warwick, United Kingdom, | Groundbreaking customer-centric data analytics and success in customer advocacy | |</p><p>Achievement in Innovation for Customer Value<br>GOLD GLOBEE® WINNER<br>Enerjisa Enerji A.Ş | ISTANBUL, | Designed to meet customer expectations. | |</p><p>Achievement in Voice of the Customer<br>GOLD GLOBEE® WINNER<br>Concentrix | Fremont, CA, United States, | ELLIE Brings Velocity to VOC With Speed-to-Insight | |</p><p>Achievement in Business Development Support<br>GOLD GLOBEE® WINNER<br>Zum Services Inc. | Redwood City, California, United States, | Served 130+ School_districts, 4000_schools, 7.8M+ rides, 4.9/5 Parent_Rating , Acquired_6_Clients_in_1_Year_worth$150M+ | | Aditya Kumar Sharma</p><p>Achievement in Customer Service Excellence<br>GOLD GLOBEE® WINNER<br>Twilio Inc. | Irving, Texas, United States | Bridging Solutions: Empowering Developers through Informative Blogs | | Khushbu Mehboob Shaikh</p><p>Achievement in Multichannel Support<br>GOLD GLOBEE® WINNER<br>CVS Health | Acton, Massachusetts, United States, | Seamless CDP Integration Enhancing Multichannel Personalization | | Sumeer Basha Peta</p><p>Customer Experience Champion<br>GOLD GLOBEE® WINNER<br>CVS Health | Woonsocket, Rhode Island, United States, | Seamless CDP integration for unmatched personalization in healthcare customer experience. | | Sumeer Basha Peta</p><p>Customer Service Engagement Individual of the Year<br>GOLD GLOBEE® WINNER<br>CVS Health | Acton, Massachusetts, United States, | Revolutionized healthcare with seamless CDP personalization at CVS Health. | | Sumeer Basha Peta</p><p>Front-Line Customer Service Professional of the Year<br>GOLD GLOBEE® WINNER<br>Makers Nutrition | Hauppauge, NY 11788, | Unparalleled customer service for clients, helping us surpass $30 million | | Stephen Finnegan</p><p>Achievement in Team Collaboration<br>GOLD GLOBEE® WINNER<br>EKCS UK Ltd. | United Kingdom, | Collaborative working practices delivering measurable results for global customers | |<br>BRONZE GLOBEE® WINNER<br>DreamHost | Brea, California, United States | Boosted customer satisfaction through strategic project management and data-driven strategies | |</p><p>Achievement in Team Continuous Improvement<br>GOLD GLOBEE® WINNER<br>DreamHost | Brea, California, United States | Improved customer interaction and issue resolution with demonstrable business outcomes | |</p><p>Achievement in Team Customer Service Excellence<br>GOLD GLOBEE® WINNER<br>Birdeye | Palo Alto, California, United States, | Outstanding service by consistently resolving over 97% of customer issues. | |<br>SILVER GLOBEE® WINNER<br>INTOO | Los Angeles, CA, USA, | INTOO’s Client Success Team facilitated a 367% global service increase | |<br>BRONZE GLOBEE® WINNERS<br>a1qa | Lakewood, Colorado, United States, | a1qa helped the client release robust software & minimize business risks | |<br>ACES – Amazing Customer Experience Specialists | Kennesaw, Georgia, United States, | Gaining over 6,400 5 star reviews from happy customers. | |<br>British Columbia Lottery Corporation | Kamloops, British Columbia, Canada, | Strong commitment to cultivating a culture that prioritizes employee engagement | |<br>Paycom | Oklahoma City, Oklahoma, United States, | Leading the industry with rapid growth and personalized customer service. | |<br>Xray | Lisbon, Portugal, | Xray Customer Support Team achieved a 99.8% SLA compliance | |</p><p>Achievement in Team Customer Service Innovation<br>GOLD GLOBEE® WINNER<br>Automation Anywhere | San Jose, California, United States, | Transforming the Customer Experience with Generative AI and Intelligent Automation | |<br>SILVER GLOBEE® WINNERS<br>Demandbase | San Francisco, CA, | Demandbase consolidated six customer-facing teams into one Customer Experience organization | |<br>PowerSchool | Folsom, California, United States, | Launched new customer account portal for enhanced customer journey experience. | |</p><p>Achievement in Team Customer Success<br>GOLD GLOBEE® WINNER<br>FastSpring | Santa Barbara, California, United States, | Tripled managed account coverage while maintaining 100% top account retention. | |</p><p>Achievement in Team Service Desk Support<br>GOLD GLOBEE® WINNER<br>NFINITY SOLUTIONS PVT.LTD | Hyderabad, Telangana, India, | Unstoppable Remote Infrastructure Team Commitment towards Customer Excellence in Adversity | |</p><p>Achievement in Team Technical Support<br>GOLD GLOBEE® WINNER<br>Agora | California, | Agora- consistently delivering unparalleled technical support globally for diverse clients. | |<br>SILVER GLOBEE® WINNER<br>iSpring Solutions | Alexandria, | First-class support service for every customer, in every case | |</p><p>Team Adaptability and Resilience Award<br>GOLD GLOBEE® WINNER<br>College of Registered Nurses of Alberta | Edmonton, Alberta, Canada., | World leading nursing registration policy changes resulting in 677% increase. | |</p><p>Team Customer Relationship Building<br>GOLD GLOBEE® WINNER<br>Packhelp.com | Warsaw, Poland, | Boosting metrics connected to the retention behavior of Packhelp’s clients. | |</p><p>Team Customer Satisfaction Achievement<br>GOLD GLOBEE® WINNER<br>ParkHub | Dallas, Texas, United States, | ParkHub Support maintained a CSAT score of 98% in 2023! | |<br>SILVER GLOBEE® WINNERS<br>MaintainX | Toronto, Ontario, Canada | Montreal, Quebec, Canada | Argentina and Phillipines., | Customer Satisfaction | |<br>Phoenix Energy Technologies | Irvine, California, United States, | Consistently achieved 4.3+ customer satisfaction, with high referral rate | |<br>Pindrop | Atlanta, Georgia, United States, | Achieving extremely high CSAT marks across the customer service lifecycle | |</p><p>Team Innovation and Process Improvement<br>GOLD GLOBEE® WINNER<br>IBM | Singapore, SG, | Eliminated 4.8k hours of manual effort, 66% cycle time improvement | |</p><p>Front-Line Customer Service Team of the Year<br>GOLD GLOBEE® WINNER<br>PowerSchool | Folsom, California, USA, | Exceptional Customer Service Through Effective Cross-Organizational Collaboration | |</p><p>Virtual Customer Service Team of the Year<br>GOLD GLOBEE® WINNER<br>Automation Anywhere | San Jose, California, United States, | Improving the Customer Experience Using intelligent automation and generative AI | |<br>SILVER GLOBEE® WINNER<br>Kaust | Thuwal, | The communication techniques within the center facilitates smooth contact. | |</p><p>Achievement in Digital Marketing<br>GOLD GLOBEE® WINNER<br>Merck | Somerville, NJ, | Transforming digital tools used by pharma reps | | Sayali Kadam</p><p>Achievement in Digital Transformation<br>GOLD GLOBEE® WINNER<br>Viseven | Tallinn, Estonia, | Content Experience Platform – eWizard | |</p><p>Achievement in Cybersecurity and Data Protection<br>GOLD GLOBEE® WINNER<br>Inspiro | Makati City, Philippines, | Integrating security into culture and business strategy | |</p><p>Business Role Model of the Year<br>GOLD GLOBEE® WINNER<br>Rabdan Academy | Abu Dhabi, UAE, | Transforming student affairs: Pioneering customer-centric strategy for enhanced campus experiences | | Dr. Khadija Al Humaid<br>BRONZE GLOBEE® WINNER<br>Ernst & Young LLP | EAST AMHERST, | Developed algorithm using AI’s Behavioral analysis for National security system | | Preethi Kolluru Ramanaiah</p><p>Champion of Customer Excellence<br>GOLD GLOBEE® WINNER<br>Parul Batra | Issaquah, Washington, USA, | Launch Amazon Flex Globally to deliver perishable and non-perishable packages | | Parul Batra<br>BRONZE GLOBEE® WINNER<br>BPC | Neuhofstrasse 5a 6340 Baar, Switzerland, | Ultimate leader aligning business needs and technology for customer’s satisfaction | | Vadim Grepan</p><p>Creative Mind for Customer Excellence<br>GOLD GLOBEE® WINNER<br>CVS Health | Acton, Massachusetts, United States, | Masterful CDP Deployment Elevating Customer Health Experiences at CVS. | | Sumeer Basha Peta</p><p>Lifetime Achievement in Customer Excellence<br>GOLD GLOBEE® WINNER<br>Amazon – Amazon Web Services Inc. | East Palo Alto, California, United States, | Design leadership and mentorship for customer excellence | | Khushali Sandhi<br>BRONZE GLOBEE® WINNER<br>CVS Health | Acton, Massachusetts, United States, | Seamless CDP Integration for Unmatched Healthcare Personalization | | Sumeer Basha Peta</p><p>Mentor for Customer Excellence<br>GOLD GLOBEE® WINNER<br>Makers Nutrition | Hauppauge, NY 11788, | Outstanding sales retention, helping Makers surpass $30 million in revenue | | Pat Gillespie</p><p>Visionary for Customer Excellence<br>GOLD GLOBEE® WINNER<br>Far surpassing $30 million in annual revenue, donating over $400,000 | Hauppauge, NY, United States, | Surpassing $30 million in annual revenue, donating over $400,000 | | Jason Provenzano</p><p>Chief Executive Officer<br>GOLD GLOBEE® WINNER<br>Makers Nutrition | Hauppauge, New York, United States, | Surpassing $30 million in annual revenue, donating over $500,000 | | Jason Provenzano</p><p>Achievement in Brand Strategy and Development<br>GOLD GLOBEE® WINNER<br>Industrial Technology Research Institute (ITRI) | Hsinchu County, Taiwan, | Reinforcing ITRI’s branding as an industry pioneer and leader | |</p><p>Achievement in Event Planning and Execution<br>GOLD GLOBEE® WINNER<br>Hawke Media | Santa Monica, California, United States, | Yielded 45 influencers, gaining 668,000+ impressions reaching 262,000+ | |</p><p>Achievement in Marketing Campaign ROI and Performance<br>GOLD GLOBEE® WINNER<br>Hawke Media | Santa Monica, California, United States, | Achieved 403% Google Ads ROI and 274% Facebook ROI YoY | |</p><p>Achievement in Marketing Innovation and Disruption<br>GOLD GLOBEE® WINNER<br>Cofidis Italy | Milano, Italia, Europa, | The innovative service to enrich customer experience | |</p><p>Achievement in New Product Development<br>GOLD GLOBEE® WINNER<br>Peerly Inc. | Huntsville, Alabama, United States, | Reshaping Advertising: Creating HD Video Texting to Bypass Linear Commercials | |<br>BRONZE GLOBEE® WINNERS<br>Cofidis Italy | Milano, Italia, Europe, | The innovative service for a better Customer Experience | |<br>Dexatel | Tallinn, Harju Maakond, Estonia, | Unified Inbox for Handling Business Communications | |</p><p>Achievement in Product Innovation<br>GOLD GLOBEE® WINNER<br>RPG Brands | Phoenix, Arizona, USA, | Exceeding $30 million revenue with eco-friendly fireplaces and grills | |<br>SILVER GLOBEE® WINNER<br>Peerly Inc. | Huntsville, Alabama, United States, | Reshaping Advertising: Creating HD Video Texting to Bypass Linear Commercials | |<br>BRONZE GLOBEE® WINNER<br>Makers Nutrition | Hauppauge, New York, United States, | Private Label Expansion with Pet Supplements and Energy Drinks | |</p><p>Achievement in Product Partnerships and Collaboration<br>GOLD GLOBEE® WINNER<br>Concentrix | Newark, California, United States, | Optimizing front- and back-office processes to improve CX and ROI | |</p><p>Achievement in Sales Leadership<br>GOLD GLOBEE® WINNER<br>Makers Nutrition | Hauppauge, New York, United States, | *Outstanding sales retention, helping Makers surpass $30 million in revenue | | Patrick Gillespie</p><p>Innovative Sales Team of the Year<br>GOLD GLOBEE® WINNER<br>Pfizer Connect | Tampa, Florida, United States AND Lake Forest, Illinois, United States, | Pfizer Connect implemented multiple innovative #PfizerFirst solutions within a year | |</p><p>Thought Leadership in Customer Experience<br>GOLD GLOBEE® WINNER<br>EZLynx – Applied Systems | Lewisville, Texas, United States, | Pioneered EZLynx Automation Center, transforming insurance customer service efficiency | | Vijay Rengarajan</p><p>Thought Leadership in Customer Insights<br>GOLD GLOBEE® WINNER<br>Pindrop | Atlanta, Georgia, United States, | Data Breaches & AI Adoption Are Driving Record Rates of Fraud | |</p><p>Thought Leadership in Customer Service<br>GOLD GLOBEE® WINNER<br>Unparalleled customer service for clients, helping us surpass $30 million | Hauppauge, New York, United States, | Unparalleled customer service for clients, helping us surpass $30 million | | Stephen Finnegan</p><p>Thought Leadership in Technology<br>GOLD GLOBEE® WINNER<br>Omnia Strategy Group | Cary, North Carolina, United States, | Leading the Charge: Global Breakthrough in API Security Awareness | | Jessica Marie<br>SILVER GLOBEE® WINNERS<br>Google | Dallas, | Most Valuable Player in Cloud Business | | Wilson Karunakar Puvvula<br>IBM | Armonk, New York, United States, | Deployed Sales Cloud to digitally transform how teams work together | |</p><p>Training | Achievement in Sales Training<br>GOLD GLOBEE® WINNERS<br>IBM | Armonk, New York, United States, | Approximately 13% reduction in number of inquiries and search time | |<br>Tyson Group | Dublin, Ohio – USA, | Creation of the evidence-based, 360° sales solution: Sales Team Science | |</p><p>Finance | Achievement in Financial Reporting<br>GOLD GLOBEE® WINNER<br>UBS | Chicago, Illinois, United States, | Transformed Financial Reporting, achieving 99% efficiency with automation and Intelligence | | Manoj Kumar Vandanapu</p><p>Operations | Achievement in Risk Management<br>GOLD GLOBEE® WINNER<br>Broadstone Risks | United Kingdom, | Enhanced global VIP protection with innovative, client-focused risk management. | | Peter Miles</p><p>Operations | Achievement in Supply Chain Optimization<br>GOLD GLOBEE® WINNER<br>Cepheid | LODI, CALIFORNIA, | Led supply chain improvements, significantly boosting operational efficiency and delivery. | | Krishna Chaitanya Raja Hajarath</p><p>Contact Center or Customer Service Outsourcing Provider<br>GOLD GLOBEE® WINNER<br>ibex | Washington, DC, | ibex’s AI-driven Wave iX is revolutionizing customer and employee experiences. | ibex Wave iX |<br>BRONZE GLOBEE® WINNER<br>ModSquad | Sacramento, California, USA, | ModSquad Provides Improved CX Quality and Cost Savings for VSCO | Customer Experience Service |</p><p>Contact Center Solution<br>GOLD GLOBEE® WINNER<br>evaluagent | Middlesbrough, Cleveland, UK, | SmartScore™ from evaluagent Provides an Elevated and Differentiated Customer Experience | SmartScore™ from evaluagent |</p><p>Customer Relationship Management (CRM)<br>GOLD GLOBEE® WINNER<br>Workbooks | Reading, UK, | Launching our Shared Success program to drive 110% customer retention | Workbooks |</p><p>Customer Service or Call Center Training Practice<br>GOLD GLOBEE® WINNER<br>Inspiro | Makati City, Philippines, | Empowering EX and CX through training innovation | Simulate by Inspiro |<br>SILVER GLOBEE® WINNER<br>Automation Anywhere | San Jose, California, United States, | Transforming Business Processes and Employee Development | Customer Service Onboarding and Coaching |</p><p>Customer Service Training Product<br>GOLD GLOBEE® WINNER<br>Concentrix | Fremont, CA, United States, | Digitized content reducing training time ~30%, improving knowledge retention ~15% | Concentrix Training AI |</p><p>SaaS or Cloud Based Solutions<br>GOLD GLOBEE® WINNER<br>rankingCoach GmbH | Cologne, NRW, Germany, | Revolutionized digital marketing for SMBs with user-friendly, AI-driven platform | Local Marketing 2.0, Online Presence & Web Reputation AI driven |<br>SILVER GLOBEE® WINNER<br>Paycom | Oklahoma City, Oklahoma, United States, | GONE™ transforms time-off management with automated, customizable decisioning | GONE™ |</p><p>Sales Automation Solution<br>GOLD GLOBEE® WINNER<br>IBM | Armonk, New York, United States, | This solution allowed for over 10K hours of productivity savings | My AR Inbox and EngageAR Virtual Assistant |</p><p>Sales Enablement Tools<br>GOLD GLOBEE® WINNER<br>Revenue Grid | Atlanta, Georgia, United States, | Revenue Grid empowering winning teams with activity capture-driven revenue intelligence | Revenue Grid Platform |<br>SILVER GLOBEE® WINNER<br>IBM | Armonk, New York, United States, | Developed capabilities to improve users’ understanding of AI-recommended price computations | COPRA Hub R.10 |</p><p>Sales or Customer Service Solutions Technology Partner<br>GOLD GLOBEE® WINNER<br>Workbooks | Reading, UK, | Launching our Shared Success program to drive 110% customer retention | Workbooks CRM |</p><p>Artificial Intelligence Achievement of the Year<br>GOLD GLOBEE® WINNER<br>Palayekar Companies Inc DBA PALNAR | Cranbury, New Jersey, United States, | Developed – AI Products / Services / Proof-Of-Concepts | Servcies – PIS, Product – Physifitness | Vivek Singh</p><p>Business Philanthropist of the Year<br>GOLD GLOBEE® WINNER<br>Vitamin CS Coaching | DOUALA, | Empowering startups to achieve 57%+ revenue growth in six months | | Franklin KAMNANG NGANSOP<br>SILVER GLOBEE® WINNERS<br>GainGuy | San Francisco. 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