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So work in Google docs, Rev79, etc. is really hard in French, where the keyboard is needed. Any ideas what might be going on? I haven’t tried uninstalling and reinstalling Keyman yet, but it’s a fairly recent version of Keyman so it wasn’t that long ago that it was installed. It is Windows 11, using the Chad QWERTY keyboard, which is working fine on my Windows 11 machine. Computer has been res..." /> <meta name="twitter:description" content="I have a user whose Keyman keyboard seems to work in Word, Outlook, WhatsApp, etc. but not in browsers. So work in Google docs, Rev79, etc. is really hard in French, where the keyboard is needed. Any ideas what might be going on? I haven’t tried uninstalling and reinstalling Keyman yet, but it’s a fairly recent version of Keyman so it wasn’t that long ago that it was installed. It is Windows 11, using the Chad QWERTY keyboard, which is working fine on my Windows 11 machine. Computer has been res..." /> <meta property="og:article:section" content="Keyman" /> <meta property="og:article:section:color" content="FFFFFF" /> <meta property="article:published_time" content="2024-11-13T15:25:45+00:00" /> <meta property="og:ignore_canonical" content="true" /> </head> <body class="crawler browser-update"> <nav id="bar"> <a id="softwareSiteLink" href="http://software.sil.org"> <img src="/uploads/default/original/2X/e/ef582ee150167aae331b77366d9b8774585dd95d.png" alt="SIL Language Software"> </a> <ul> <li><a href="http://software.sil.org/news/">News</a></li> <li><a href="http://software.sil.org/products/">Products</a></li> <li><a href="http://software.sil.org/about/">Contact</a></li> </ul> </nav> <header> <a href="/"> SIL Language Software Community </a> </header> <div id="main-outlet" class="wrap" role="main"> <div id="topic-title"> <h1> <a href="/t/keyman-not-working-with-browsers/9386">Keyman not working with browsers</a> </h1> <div class="topic-category" itemscope itemtype="http://schema.org/BreadcrumbList"> <span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <a href="/c/keyman/19" class="badge-wrapper bullet" itemprop="item"> <span class='badge-category-bg' style='background-color: #FFFFFF'></span> <span class='badge-category clear-badge'> <span class='category-name' itemprop='name'>Keyman</span> </span> </a> <meta itemprop="position" content="1" /> </span> </div> </div> <div itemscope itemtype='http://schema.org/DiscussionForumPosting'> <meta itemprop='headline' content='Keyman not working with browsers'> <link itemprop='url' href='https://community.software.sil.org/t/keyman-not-working-with-browsers/9386'> <meta itemprop='datePublished' content='2024-11-13T15:25:44Z'> <meta itemprop='articleSection' content='Keyman'> <meta itemprop='keywords' content=''> <div itemprop='publisher' itemscope itemtype="http://schema.org/Organization"> <meta itemprop='name' content='SIL International'> <div itemprop='logo' itemscope itemtype="http://schema.org/ImageObject"> <meta itemprop='url' content='https://community.software.sil.org/uploads/default/original/1X/43507a8a0b20553fc8d5ff0c509b36326aff3dbf.png'> </div> </div> <div id='post_1' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" href='https://community.software.sil.org/u/jheath'><span itemprop='name'>jheath</span></a> </span> <link itemprop="mainEntityOfPage" href="https://community.software.sil.org/t/keyman-not-working-with-browsers/9386"> <span class="crawler-post-infos"> <time datetime='2024-11-13T15:25:45Z' class='post-time'> November 13, 2024, 3:25pm </time> <meta itemprop='dateModified' content='2024-11-13T15:25:45Z'> <span itemprop='position'>1</span> </span> </div> <div class='post' itemprop='text'> <p>I have a user whose Keyman keyboard seems to work in Word, Outlook, WhatsApp, etc. but not in browsers. So work in Google docs, Rev79, etc. is really hard in French, where the keyboard is needed. Any ideas what might be going on? I haven’t tried uninstalling and reinstalling Keyman yet, but it’s a fairly recent version of Keyman so it wasn’t that long ago that it was installed. It is Windows 11, using the Chad QWERTY keyboard, which is working fine on my Windows 11 machine. Computer has been restarted fairly recently as well.</p> <p>Thanks,<br> Jeff</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_2' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" href='https://community.software.sil.org/u/jheath'><span itemprop='name'>jheath</span></a> </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2024-11-14T10:40:38Z' class='post-time'> November 14, 2024, 10:40am </time> <meta itemprop='dateModified' content='2024-11-14T10:40:38Z'> <span itemprop='position'>2</span> </span> </div> <div class='post' itemprop='text'> <p>Seeing the same problem in Firefox, Chrome and Edge…</p> <p>User says that there are times when Keyman refuses to work elsewhere (or is problematic, like the keyboard is activated, but the icon doesn’t show up), but in general, Keyman is working except in browsers.</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_3' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" href='https://community.software.sil.org/u/Marc'><span itemprop='name'>Marc</span></a> </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2024-11-14T23:39:23Z' class='post-time'> November 14, 2024, 11:39pm </time> <meta itemprop='dateModified' content='2024-11-14T23:39:23Z'> <span itemprop='position'>3</span> </span> </div> <div class='post' itemprop='text'> <p><a class="mention" href="/u/jheath">@jheath</a> is it possible to get a diagnostic report from the user? It seems like there may be some other software on the machine that could be conflicting (it could be security software, another utility, or even malware)</p> <p><a href="https://kmn.sh/kb40" class="onebox" target="_blank" rel="noopener">https://kmn.sh/kb40</a></p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_4' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" href='https://community.software.sil.org/u/judy_heath_sil_org'><span itemprop='name'>judy_heath_sil_org</span></a> </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2024-11-17T03:22:38Z' class='post-time'> November 17, 2024, 3:22am </time> <meta itemprop='dateModified' content='2024-11-17T03:22:38Z'> <span itemprop='position'>4</span> </span> </div> <div class='post' itemprop='text'> <p>I tried sending the diagnostic report from within Keyman. It prepared the report but failed to send it. Error message says: The report was not successfully sent. Error 400 posting to server.</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_5' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" href='https://community.software.sil.org/u/Marc'><span itemprop='name'>Marc</span></a> </span> <link itemprop="image" href="https://community.software.sil.org/uploads/default/original/2X/5/55e5571a1c2912e476fc5efa10a01c8ff8202b3e.png"> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2024-11-18T00:37:45Z' class='post-time'> November 18, 2024, 12:37am </time> <meta itemprop='dateModified' content='2024-11-18T00:37:45Z'> <span itemprop='position'>5</span> </span> </div> <div class='post' itemprop='text'> <p><a class="mention" href="/u/judy_heath_sil_org">@judy_heath_sil_org</a> Sorry to hear that – I am not sure what would be causing that, but we’ll look into it.</p> <p>Could you save the diagnostic report in the Keyman diagnostics tool, and then share it on Google Drive, Dropbox or something like that? (You can send the link in a private message to <a class="mention-group notify" href="/groups/keyman">@keyman</a> here.)</p> <p><div class="lightbox-wrapper"><a class="lightbox" href="https://community.software.sil.org/uploads/default/original/2X/5/55e5571a1c2912e476fc5efa10a01c8ff8202b3e.png" data-download-href="https://community.software.sil.org/uploads/default/55e5571a1c2912e476fc5efa10a01c8ff8202b3e" title="image"><img src="https://community.software.sil.org/uploads/default/original/2X/5/55e5571a1c2912e476fc5efa10a01c8ff8202b3e.png" alt="image" data-base62-sha1="cfRWxt7uwWQwY65Bt1R7A0UKON8" width="690" height="491" data-dominant-color="E6E7E7"><div class="meta"><svg class="fa d-icon d-icon-far-image svg-icon" aria-hidden="true"><use href="#far-image"></use></svg><span class="filename">image</span><span class="informations">1162×827 30.6 KB</span><svg class="fa d-icon d-icon-discourse-expand svg-icon" aria-hidden="true"><use href="#discourse-expand"></use></svg></div></a></div></p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_6' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" href='https://community.software.sil.org/u/Marc'><span itemprop='name'>Marc</span></a> </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2024-11-18T00:43:04Z' class='post-time'> November 18, 2024, 12:43am </time> <meta itemprop='dateModified' content='2024-11-18T00:43:04Z'> <span itemprop='position'>6</span> </span> </div> <div class='post' itemprop='text'> <p>Note: I have managed to reproduce the error here, so we will look into this further; <a href="https://github.com/keymanapp/keyman/issues/12678" class="inline-onebox">bug(windows): diagnostic reports are blocked with 400 eror · Issue #12678 · keymanapp/keyman · GitHub</a></p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_7' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" href='https://community.software.sil.org/u/Marc'><span itemprop='name'>Marc</span></a> </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2024-11-19T23:23:22Z' class='post-time'> November 19, 2024, 11:23pm </time> <meta itemprop='dateModified' content='2024-11-19T23:23:22Z'> <span itemprop='position'>7</span> </span> </div> <div class='post' itemprop='text'> <p>(We addressed the diagnostic report upload issue)</p> <p>I’ve taken a look at the diagnostic report and cannot see anything immediately wrong. The only thing I noted was that Keyman did not appear to be running at the time the report was collected.</p> <p>It is possible that a security software update is blocking Keyman. Would you be able to temporarily disable security software (Eset?) and try again?</p> <p>If that doesn’t work, we may need to organize a remote support session to get any further.</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_8' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" href='https://community.software.sil.org/u/judy_heath_sil_org'><span itemprop='name'>judy_heath_sil_org</span></a> </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2024-11-20T19:03:36Z' class='post-time'> November 20, 2024, 7:03pm </time> <meta itemprop='dateModified' content='2024-11-20T19:03:36Z'> <span itemprop='position'>8</span> </span> </div> <div class='post' itemprop='text'> <p>Hi Marc, I disabled ESET protection and tried using Keyman in my browsers (both Firefox and Chrome) with no success. It worked in WORD just fine.<br> Jeff is planning to uninstall and reinstall Keyman this weekend. We’ll see if that helps at all.<br> Thx,<br> Judy</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_9' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" href='https://community.software.sil.org/u/Marc'><span itemprop='name'>Marc</span></a> </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2024-11-21T00:26:25Z' class='post-time'> November 21, 2024, 12:26am </time> <meta itemprop='dateModified' content='2024-11-21T00:26:25Z'> <span itemprop='position'>9</span> </span> </div> <div class='post' itemprop='text'> <p>It is strange that it is not working in either Chrome or Firefox. Are there any browser updates that you can install? (Another user who had problems with Chrome found that updating their browser and then reinstalling the keyboard resolved the issue – <a href="https://community.software.sil.org/t/keyman-ipa-sil-keyboard-doesnt-show-up/9402/3" class="inline-onebox">Keyman IPA SIL keyboard doesn't show up - #3 by Sally_Thompson</a>)</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> </div> </div> <footer class="container wrap"> <nav class='crawler-nav'> <ul> <li itemscope itemtype='http://schema.org/SiteNavigationElement'> <span itemprop='name'> <a href='/' itemprop="url">Home </a> </span> </li> <li itemscope itemtype='http://schema.org/SiteNavigationElement'> <span itemprop='name'> <a href='/categories' itemprop="url">Categories </a> </span> </li> <li itemscope itemtype='http://schema.org/SiteNavigationElement'> <span itemprop='name'> <a href='/guidelines' itemprop="url">Guidelines </a> </span> </li> <li itemscope itemtype='http://schema.org/SiteNavigationElement'> <span itemprop='name'> <a href='http://software.sil.org/terms-of-use/' itemprop="url">Terms of Service </a> </span> </li> <li itemscope itemtype='http://schema.org/SiteNavigationElement'> <span itemprop='name'> <a href='http://software.sil.org/privacy-policy/' itemprop="url">Privacy Policy </a> </span> </li> </ul> </nav> <p class='powered-by-link'>Powered by <a href="https://www.discourse.org">Discourse</a>, best viewed with JavaScript enabled</p> </footer> <div class="buorg"><div>Unfortunately, <a href="https://www.discourse.org/faq/#browser">your browser is unsupported</a>. 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