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Innovation Proposals | Business | MBTA

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viewBox="0 0 16 16"> <title>Green Line C</title> <path fill="#00843d" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <path fill="#fff" d="m9.91236 6.22237a1.685 1.685 0 0 0 -.37441-.423 1.75365 1.75365 0 0 0 -1.10334-.3859 1.96325 1.96325 0 0 0 -.9632.21962 1.8196 1.8196 0 0 0 -.64318.58932 2.59 2.59 0 0 0 -.35871.84031 4.22351 4.22351 0 0 0 -.1119.97471 3.92818 3.92818 0 0 0 .1119.937 2.536 2.536 0 0 0 .35871.8194 1.83829 1.83829 0 0 0 .64318.58357 1.95744 1.95744 0 0 0 .9632.21962 1.55383 1.55383 0 0 0 1.20479-.47114 2.17357 2.17357 0 0 0 .53023-1.24243h1.62837a3.87815 3.87815 0 0 1 -.33257 1.29577 3.08815 3.08815 0 0 1 -.707.98516 2.99838 2.99838 0 0 1 -1.02805.62122 3.76351 3.76351 0 0 1 -1.29577.2144 3.92217 3.92217 0 0 1 -1.57918-.30538 3.393 3.393 0 0 1 -1.18387-.84084 3.71981 3.71981 0 0 1 -.73835-1.25812 4.61521 4.61521 0 0 1 -.25727-1.55827 4.77251 4.77251 0 0 1 .25727-1.59017 3.83132 3.83132 0 0 1 .73835-1.28008 3.3914 3.3914 0 0 1 1.18387-.85653 3.86194 3.86194 0 0 1 1.57918-.31061 3.853 3.853 0 0 1 1.19433.182 3.25411 3.25411 0 0 1 1.00712.53023 2.86159 2.86159 0 0 1 .73312.86228 3.08969 3.08969 0 0 1 .36395 1.1776h-1.6273a1.37793 1.37793 0 0 0 -.19347-.52974z"/></svg></span></div><div id="icon-feature-green_line_d"><span class="notranslate c-svg__icon-green-line-d-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Green Line D</title> <path fill="#00843d" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <path fill="#fff" d="m7.90973 4a4.12016 4.12016 0 0 1 1.43992.24673 3.12441 3.12441 0 0 1 1.15435.73966 3.404 3.404 0 0 1 .76154 1.232 4.96822 4.96822 0 0 1 .27464 1.737 5.52384 5.52384 0 0 1 -.22431 1.61335 3.55236 3.55236 0 0 1 -.67729 1.27744 3.1858 3.1858 0 0 1 -1.13137.84579 3.8368 3.8368 0 0 1 -1.59748.30803h-3.44991v-8zm-.12255 6.52123a2.252 2.252 0 0 0 .73966-.12364 1.62238 1.62238 0 0 0 .6379-.40867 2.04332 2.04332 0 0 0 .44861-.74513 3.28738 3.28738 0 0 0 .1685-1.12042 4.64682 4.64682 0 0 0 -.11817-1.09253 2.18483 2.18483 0 0 0 -.38624-.83484 1.7182 1.7182 0 0 0 -.71121-.53176 2.83742 2.83742 0 0 0 -1.09307-.18492h-1.255v5.04192z"/></svg></span></div><div id="icon-feature-green_line_e"><span class="notranslate c-svg__icon-green-line-e-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Green Line E</title> <path fill="#00843d" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <path fill="#fff" d="m11.18354 4v1.47931h-4.22454v1.714h3.8766v1.36718h-3.8766v1.96074h4.3143v1.47877h-6.07266v-8z"/></svg></span></div><div id="icon-feature-mattapan_line"><span class="notranslate c-svg__icon-mattapan-line-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Mattapan Line</title> <path fill="#da291c" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <path fill="#fff" d="m6.16836 4 1.871 5.50147h.02188l1.7704-5.50147h2.47609v8h-1.64673v-5.66942h-.023l-1.96071 5.66942h-1.35567l-1.96075-5.61308h-.02187v5.61308h-1.64673v-8z"/></svg></span></div> <div id="icon-feature-red_line"><span class="notranslate c-svg__icon-red-line-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Red Line</title> <path fill="#da291c" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <g fill="#fff"> <path d="m6.01545 4.25a2.39689 2.39689 0 0 1 .90832.16341 2.09735 2.09735 0 0 1 .694.44567 1.9348 1.9348 0 0 1 .44036.65684 2.09816 2.09816 0 0 1 .1528.80327 2.26208 2.26208 0 0 1 -.278 1.14494 1.74718 1.74718 0 0 1 -.90938.73536v.02122a1.26481 1.26481 0 0 1 .504.25679 1.42114 1.42114 0 0 1 .32576.4096 1.91173 1.91173 0 0 1 .18358.51995 4.56343 4.56343 0 0 1 .07958.5677c.00637.11884.0138.25891.02122.4202.00637.16129.01911.32576.03608.49342a3.41227 3.41227 0 0 0 .08383.4775 1.113 1.113 0 0 0 .174.38413h-1.649a2.91366 2.91366 0 0 1 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.34135 1.20284 2.06714 2.06714 0 0 1 -.22037.98211 1.91511 1.91511 0 0 1 -.59355.67756 2.626 2.626 0 0 1 -.85106.38857 3.83549 3.83549 0 0 1 -.98194.1261h-3.63452v-7.5zm-.21011 3.03566a1.1862 1.1862 0 0 0 .72478-.20994.79326.79326 0 0 0 .28368-.68286.873.873 0 0 0 -.09444-.43066.70337.70337 0 0 0 -.25221-.26264 1.06655 1.06655 0 0 0 -.36256-.13123 2.413 2.413 0 0 0 -.42518-.03679h-1.54436v1.75412zm.09444 3.1828a2.20573 2.20573 0 0 0 .46232-.04722 1.133 1.133 0 0 0 .38874-.15759.7977.7977 0 0 0 .26777-.29942 1.03078 1.03078 0 0 0 .09975-.48323.96968.96968 0 0 0 -.32578-.82453 1.3894 1.3894 0 0 0 -.86132-.2469h-1.79621v2.05885zm5.63022-6.21846v6.1134h3.65573v1.3866h-5.30479v-7.5z"/></svg></span></div><div id="icon-feature-orange_line"><span class="notranslate c-svg__icon-orange-line-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Orange Line</title> <path fill="#ed8b00" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 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0-1.54.77.77 0 1 1 0 1.54zm1.44-4.71a.52279.52279 0 0 1 -.52.52h-4.96a.51641.51641 0 0 1 -.52-.52v-1.96a.51646.51646 0 0 1 .52-.52h4.96a.52284.52284 0 0 1 .52.52z"/> <path d="m8.19 1.41a.57841.57841 0 0 1 .58-.57.56974.56974 0 0 1 .57.57.57438.57438 0 0 1 -.57.59.58266.58266 0 0 1 -.58-.59z"/> </g></svg></span></div><div id="icon-feature-commuter_rail"><span class="notranslate c-svg__icon-mode-commuter-rail-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Commuter Rail</title> <path fill="#80276c" d="m6.19 11.91998h3.63v1h-3.63z" transform="matrix(.99919448 .0401297 -.0401297 .99919448 .50486 -.31123)"/> <path fill="#80276c" d="m8 0a8.02127 8.02127 0 0 0 -7.65785 10.376 7.78359 7.78359 0 0 0 5.28185 5.28185 8.008 8.008 0 1 0 2.376-15.65785"/> <g fill="#fff"> <path d="m10.33 11.75 1.15-.85a1.46975 1.46975 0 0 0 .52-.84v-4.82a.88891.88891 0 0 0 -.3-.66.79321.79321 0 0 1 -.31-.6l-.01-1.19a.81979.81979 0 0 0 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xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16" role="img"> <title>Bus</title> <path fill="#ffc72c" d="m8.03494 0a8.04088 8.04088 0 0 0 -8 8 8 8 0 1 0 8-8"/> <path fill="#1c1e23" d="m12.55163 6.95515-.43927-3.29782c-.11487-.59469-.50684-.83119-1.088-1.07447a9.94811 9.94811 0 0 0 -2.99371-.52036 9.94139 9.94139 0 0 0 -2.98694.52036c-.57444.24328-.97312.47978-1.09476 1.07447l-.43251 3.29782v4.55476h.80756v.77716a.56688.56688 0 0 0 .29735.48655c.04054.02029.08109.04054.11487.05407a.689.689 0 0 0 .09462.027.57561.57561 0 0 0 .15546.02029h.2297a.63557.63557 0 0 0 .669-.58793v-.77716h4.363v.77716a.56686.56686 0 0 0 .29735.48655c.04054.02029.08109.04054.11487.05407a.689.689 0 0 0 .09462.027.57561.57561 0 0 0 .15546.02029h.22974a.63556.63556 0 0 0 .669-.58793v-.77716h.74252zm-6.64292-3.93953h4.25065c.20273 0 .37167.23083.37167.50782s-.16894.50781-.37167.50781h-4.25065c-.20272 0-.37167-.23083-.37167-.50781s.16896-.50782.37167-.50782zm-1.03959 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d="m12.6 13.07v1.1a.81712.81712 0 0 1 -.19-.09 1.08477 1.08477 0 0 0 -1.15-.03 1.327 1.327 0 0 1 -1.36.03 1.1128 1.1128 0 0 0 -1.19-.04 1.457 1.457 0 0 1 -1.43 0 1.09284 1.09284 0 0 0 -1.19.04 1.30468 1.30468 0 0 1 -1.36-.04 1.12472 1.12472 0 0 0 -1.16.04.25063.25063 0 0 0 -.07.04v-1.09a.07583.07583 0 0 0 .04-.02 1.22855 1.22855 0 0 1 1.4.08 1.37912 1.37912 0 0 0 1.19-.07 1.18568 1.18568 0 0 1 1.29.04 1.31353 1.31353 0 0 0 1.16 0 1.186 1.186 0 0 1 1.29-.04 1.38316 1.38316 0 0 0 1.19.07 1.24661 1.24661 0 0 1 1.4-.08.351.351 0 0 0 .14.06z"/> <path d="m11.06 10.98a.87762.87762 0 0 1 -.15.05 3.51709 3.51709 0 0 1 -.16-1.49 10.81375 10.81375 0 0 1 1.85-2.66l-.6-.24v-3.64h-1v-1h-1.99v.01h-.01v-.01h.01v-.99h-2v.99h-2.01v1h-1v3.64l-.59.24a10.46678 10.46678 0 0 1 1.83 2.64 3.75072 3.75072 0 0 1 -.15 1.5.41845.41845 0 0 1 -.15-.04 1.2264 1.2264 0 0 0 -1.4-.07c-.00995.01-.03.01-.04.02v1.08c.02-.01.05-.03.07-.04a1.10228 1.10228 0 0 1 1.16-.03 1.32675 1.32675 0 0 0 1.36.03 1.09231 1.09231 0 0 1 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c-svg__icon-subway-circle-bw-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title> subway </title> <path fill="#fff" d="m7.99993 15.50007a7.50007 7.50007 0 1 1 7.50007-7.50007 7.5 7.5 0 0 1 -7.50007 7.50007"/> <g fill="#1c1e23"> <path d="m6.67 1.41a.56974.56974 0 0 1 .57-.57.58.58 0 1 1 0 1.16h-.02a.57707.57707 0 0 1 -.55-.59z"/> <path d="m12.01 9.84v-5.91a1.43829 1.43829 0 0 0 -1.44-1.43h-5.13a1.42971 1.42971 0 0 0 -1.43 1.43v5.9a1.88 1.88 0 0 0 1.53 1.85l-1.54 2.32h1.02l1.26-1.84h3.46l1.26 1.84h1l-1.54-2.32a1.8774 1.8774 0 0 0 1.55-1.84zm-5.01-6.93h2v.84h-2zm-.58 8.3a.77.77 0 1 1 .77-.77.77027.77027 0 0 1 -.77.77zm3.15 0a.77.77 0 1 1 0-1.54.77.77 0 1 1 0 1.54zm1.44-4.71a.52279.52279 0 0 1 -.52.52h-4.96a.51641.51641 0 0 1 -.52-.52v-1.96a.51646.51646 0 0 1 .52-.52h4.96a.52284.52284 0 0 1 .52.52z"/> <path d="m8.19 1.41a.57841.57841 0 0 1 .58-.57.56974.56974 0 0 1 .57.57.57438.57438 0 0 1 -.57.59.58266.58266 0 0 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href="/fares/charliecard-store"><div>CharlieCard Store</div></a><a class="m-menu__link" data-nav="link" href="https://mycharlie.mbta.com/"><div>Sign up for Auto-pay</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="https://commerce.mbta.com/"><div>Order Monthly Passes</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/fares/charliecard#getacharliecard"><div>Get a CharlieCard</div></a><a class="m-menu__link" data-nav="link" href="/fares/retail-sales-locations"><div>Retail Sales Locations</div></a> </div> <div class="m-menu-desktop__section-feature"> <div class="m-menu__feature"> <h3 class="m-menu__section-heading">Most popular fares</h3> <dl title="Most popular fares"> <dt>Subway One-Way</dt> <dd>$2.40</dd> <dt>Local Bus One-Way</dt> <dd>$1.70</dd> <dt>Monthly LinkPass</dt> <dd>$90.00</dd> <dt> Commuter Rail One-Way <small>Zones 1A - 10</small> </dt> <dd>$2.40 - <br>$13.25</dd> </dl> </div> </div> </div> </div> </div> </div> <a class="m-menu--desktop__toggle" href="/menu#Contact-section" data-nav="toggle-desktop-nav" role="button" aria-expanded="false" aria-controls="contact"> Contact <span class="c-indicator--angle"></span> </a> <div class="m-menu--desktop__menu"> <div class="container"> <div id="contact"> <div class="m-menu-desktop__section contact" data-nav="desktop-section"> <div class="m-menu__section-heading"> Customer Support </div> <div class="m-menu-desktop__submenu-section" aria-label="Customer Support"> <a class="m-menu__link" data-nav="link" href="/customer-support"><div>Send Us Feedback</div></a><a class="m-menu__link" data-nav="link" href="/customer-support#customer_support"><div>View All Contact Numbers</div></a><a class="m-menu__link" data-nav="link" href="https://massachusettsdot.mycusthelp.com/WEBAPP/_rs/supporthome.aspx?lp=3&amp;COID=64D93B66"><div>Request Public 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href="tel:+1-617-222-1212">617-222-1212</a> </div> <div class="m-menu__feature_phone"> <strong>TTY:</strong> <a aria-label="6 1 7. 2 2 2. 1 2 0 0" class="no-wrap" href="tel:+1-617-222-1200">617-222-1200</a> </div> </div> </div> <div class="m-menu-desktop__section-feature"> <div class="m-menu__feature top-section"> <h3 class="m-menu__section-heading">Information & Support</h3> <small>Monday thru Friday: 6:30 AM - 8 PM</small> <div class="m-menu__feature_phone"> <strong>Main:</strong> <a aria-label="6 1 7. 2 2 2. 3 2 0 0" class="no-wrap" href="tel:+1-617-222-3200">617-222-3200</a> </div> <div class="m-menu__feature_phone"> 711 for TTY callers; VRS for ASL callers </div> </div> <div class="m-menu__feature emergency-contacts mobile"> <h3 class="m-menu__section-heading">Emergency Contacts</h3> <small>24 hours, 7 days a week</small> <div class="m-menu__feature_phone"> <strong>Transit Police:</strong> <a aria-label="6 1 7. 2 2 2. 1 2 1 2" class="no-wrap" href="tel:+1-617-222-1212">617-222-1212</a> </div> <div class="m-menu__feature_phone"> <strong>TTY:</strong> <a aria-label="6 1 7. 2 2 2. 1 2 0 0" class="no-wrap" href="tel:+1-617-222-1200">617-222-1200</a> </div> </div> <div class="m-menu__feature bottom-section"> <h3 class="m-menu__section-heading">Report a Railroad Crossing Gate Issue</h3> <div class="m-menu__feature_phone"> <small>To report a problem or emergency with a railroad crossing, call <a aria-label="8 0 0. 5 2 2. 8 2 3 6" class="no-wrap" href="tel:+1-800-522-8236">800-522-8236</a></small> </div> </div> </div> </div> </div> </div> </div> <a class="m-menu--desktop__toggle" href="/menu#About-section" data-nav="toggle-desktop-nav" role="button" aria-expanded="false" aria-controls="about"> About <span class="c-indicator--angle"></span> </a> <div class="m-menu--desktop__menu"> <div class="container"> <div id="about"> <div class="m-menu-desktop__section about" data-nav="desktop-section"> <div class="m-menu__section-heading"> Get 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aria-controls="search-header-mobile__container" aria-label="Search MBTA.com"> <i class="fa fa-fw fa-search" aria-hidden="true"></i> <i class="fa fa-fw fa-close" aria-hidden="true"></i> </button> </div> </div> <nav class="m-menu--mobile" id="navmenu" aria-label="Navigation Menu"> <div class="m-menu__content" data-nav="mobile-content"> <h1 class="m-menu__title text-3xl">Main Menu</h1> <nav aria-labelledby="section-heading-Transit" class="m-menu__section"> <h2 id="section-heading-Transit" class="m-menu__section-heading"> Transit </h2> <div class="c-accordion-ui c-accordion-ui--no-bootstrap" id="Transit-accordion" data-accordion role="presentation" > <h3 class="c-accordion-ui__heading" data-accordion-expanded="true"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Modes-of-Transit-title" aria-expanded="true" aria-controls="Modes-of-Transit-section"> Modes of Transit <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Modes-of-Transit-section" role="region" aria-labelledby="Modes-of-Transit-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/schedules/subway"><div>Subway</div></a><a class="m-menu__link" data-nav="link" href="/schedules/bus"><div>Bus</div></a><a class="m-menu__link" data-nav="link" href="/schedules/commuter-rail"><div>Commuter Rail</div></a><a class="m-menu__link" data-nav="link" href="/schedules/ferry"><div>Ferry</div></a><a class="m-menu__link" data-nav="link" href="/accessibility/the-ride"><div>Paratransit (The RIDE)</div></a><a class="m-menu__link" data-nav="link" href="/schedules"><div>All Schedules &amp; Maps</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/schedules/subway"><div>Subway</div></a><a class="m-menu__link" data-nav="link" href="/schedules/bus"><div>Bus</div></a><a class="m-menu__link" data-nav="link" href="/schedules/commuter-rail"><div>Commuter Rail</div></a><a class="m-menu__link" data-nav="link" href="/schedules/ferry"><div>Ferry</div></a><a class="m-menu__link" data-nav="link" href="/accessibility/the-ride"><div>Paratransit (The RIDE)</div></a><a class="m-menu__link" data-nav="link" href="/schedules"><div>All Schedules &amp; Maps</div></a> </div> </noscript> <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Plan-Your-Journey-title" aria-expanded="false" aria-controls="Plan-Your-Journey-section"> Plan Your Journey <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Plan-Your-Journey-section" role="region" aria-labelledby="Plan-Your-Journey-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/trip-planner"><div>Trip Planner</div></a><a class="m-menu__link" data-nav="link" href="/alerts"><div>Service Alerts</div></a><a class="m-menu__link" data-nav="link" href="https://alerts.mbta.com/"><div>Sign Up for Service Alerts</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/parking"><div>Parking</div></a><a class="m-menu__link" data-nav="link" href="/bikes"><div>Bikes</div></a><a class="m-menu__link" data-nav="link" href="/guides"><div>User Guides</div></a><a class="m-menu__link" data-nav="link" href="/holidays"><div>Holidays</div></a><a class="m-menu__link" data-nav="link" href="/accessibility"><div>Accessibility</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/trip-planner"><div>Trip Planner</div></a><a class="m-menu__link" data-nav="link" href="/alerts"><div>Service Alerts</div></a><a class="m-menu__link" data-nav="link" href="https://alerts.mbta.com/"><div>Sign Up for Service Alerts</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/parking"><div>Parking</div></a><a class="m-menu__link" data-nav="link" href="/bikes"><div>Bikes</div></a><a class="m-menu__link" data-nav="link" href="/guides"><div>User Guides</div></a><a class="m-menu__link" data-nav="link" href="/holidays"><div>Holidays</div></a><a class="m-menu__link" data-nav="link" href="/accessibility"><div>Accessibility</div></a> </div> </noscript> <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Find-a-Location-title" aria-expanded="false" aria-controls="Find-a-Location-section"> Find a Location <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Find-a-Location-section" role="region" aria-labelledby="Find-a-Location-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/transit-near-me"><div>Find Nearby Transit</div></a><a class="m-menu__link" data-nav="link" href="/stops"><div>MBTA Stations</div></a><a class="m-menu__link" data-nav="link" href="/destinations"><div>Destinations</div></a><a class="m-menu__link" data-nav="link" href="/maps"><div>Maps</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/transit-near-me"><div>Find Nearby Transit</div></a><a class="m-menu__link" data-nav="link" href="/stops"><div>MBTA Stations</div></a><a class="m-menu__link" data-nav="link" href="/destinations"><div>Destinations</div></a><a class="m-menu__link" data-nav="link" href="/maps"><div>Maps</div></a> </div> </noscript> </div> </nav> <nav aria-labelledby="section-heading-Fares" class="m-menu__section"> <h2 id="section-heading-Fares" class="m-menu__section-heading"> Fares </h2> <div class="c-accordion-ui c-accordion-ui--no-bootstrap" id="Fares-accordion" data-accordion role="presentation" > <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Fares-Info-title" aria-expanded="false" aria-controls="Fares-Info-section"> Fares Info <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Fares-Info-section" role="region" aria-labelledby="Fares-Info-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/fares"><div>Fares Overview</div></a><a class="m-menu__link" data-nav="link" href="/fares/reduced"><div>Reduced Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/transfers"><div>Transfers</div></a><a class="m-menu__link" data-nav="link" href="/fare-transformation"><div>Fare Transformation</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/fares"><div>Fares Overview</div></a><a class="m-menu__link" data-nav="link" href="/fares/reduced"><div>Reduced Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/transfers"><div>Transfers</div></a><a class="m-menu__link" data-nav="link" href="/fare-transformation"><div>Fare Transformation</div></a> </div> </noscript> <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Fares-by-Mode-title" aria-expanded="false" aria-controls="Fares-by-Mode-section"> Fares by Mode <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Fares-by-Mode-section" role="region" aria-labelledby="Fares-by-Mode-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/fares/subway-fares"><div>Subway Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/bus-fares"><div>Bus Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/commuter-rail-fares"><div>Commuter Rail Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/ferry-fares"><div>Ferry Fares</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/fares/subway-fares"><div>Subway Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/bus-fares"><div>Bus Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/commuter-rail-fares"><div>Commuter Rail Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/ferry-fares"><div>Ferry Fares</div></a> </div> </noscript> <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Pay-Your-Fare-title" aria-expanded="false" aria-controls="Pay-Your-Fare-section"> Pay Your Fare <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Pay-Your-Fare-section" role="region" aria-labelledby="Pay-Your-Fare-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/fares/charliecard-store"><div>CharlieCard Store</div></a><a class="m-menu__link" data-nav="link" href="https://mycharlie.mbta.com/"><div>Sign up for Auto-pay</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="https://commerce.mbta.com/"><div>Order Monthly Passes</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/fares/charliecard#getacharliecard"><div>Get a CharlieCard</div></a><a class="m-menu__link" data-nav="link" href="/fares/retail-sales-locations"><div>Retail Sales Locations</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/fares/charliecard-store"><div>CharlieCard Store</div></a><a class="m-menu__link" data-nav="link" href="https://mycharlie.mbta.com/"><div>Sign up for Auto-pay</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="https://commerce.mbta.com/"><div>Order Monthly Passes</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/fares/charliecard#getacharliecard"><div>Get a CharlieCard</div></a><a class="m-menu__link" data-nav="link" href="/fares/retail-sales-locations"><div>Retail Sales Locations</div></a> </div> </noscript> </div> <div class="m-menu__feature"> <h3 class="m-menu__section-heading">Most popular fares</h3> <dl title="Most popular fares"> <dt>Subway One-Way</dt> <dd>$2.40</dd> <dt>Local Bus One-Way</dt> <dd>$1.70</dd> <dt>Monthly LinkPass</dt> <dd>$90.00</dd> <dt> Commuter Rail One-Way <small>Zones 1A - 10</small> </dt> <dd>$2.40 - <br>$13.25</dd> </dl> </div> </nav> <nav aria-labelledby="section-heading-Contact" class="m-menu__section"> <h2 id="section-heading-Contact" class="m-menu__section-heading"> Contact </h2> <div class="c-accordion-ui c-accordion-ui--no-bootstrap" id="Contact-accordion" data-accordion role="presentation" > <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Customer-Support-title" aria-expanded="false" aria-controls="Customer-Support-section"> Customer Support <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Customer-Support-section" role="region" aria-labelledby="Customer-Support-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/customer-support"><div>Send Us Feedback</div></a><a class="m-menu__link" data-nav="link" href="/customer-support#customer_support"><div>View All Contact Numbers</div></a><a class="m-menu__link" data-nav="link" href="https://massachusettsdot.mycusthelp.com/WEBAPP/_rs/supporthome.aspx?lp=3&amp;COID=64D93B66"><div>Request Public Records</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/customer-support/lost-and-found"><div>Lost &amp; Found</div></a><a class="m-menu__link" data-nav="link" href="/language-services"><div>Language Services</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/customer-support"><div>Send Us Feedback</div></a><a class="m-menu__link" data-nav="link" href="/customer-support#customer_support"><div>View All Contact Numbers</div></a><a class="m-menu__link" data-nav="link" href="https://massachusettsdot.mycusthelp.com/WEBAPP/_rs/supporthome.aspx?lp=3&amp;COID=64D93B66"><div>Request Public Records</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/customer-support/lost-and-found"><div>Lost &amp; Found</div></a><a class="m-menu__link" data-nav="link" href="/language-services"><div>Language Services</div></a> </div> </noscript> <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Transit-Police-title" aria-expanded="false" aria-controls="Transit-Police-section"> Transit Police <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Transit-Police-section" role="region" aria-labelledby="Transit-Police-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/transit-police"><div>MBTA Transit Police</div></a><a class="m-menu__link" data-nav="link" href="/transit-police/see-something-say-something"><div>See Something, Say Something</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/transit-police"><div>MBTA Transit Police</div></a><a class="m-menu__link" data-nav="link" href="/transit-police/see-something-say-something"><div>See Something, Say Something</div></a> </div> </noscript> </div> <div class="m-menu__feature top-section"> <h3 class="m-menu__section-heading">Information & Support</h3> <small>Monday thru Friday: 6:30 AM - 8 PM</small> <div class="m-menu__feature_phone"> <strong>Main:</strong> <a aria-label="6 1 7. 2 2 2. 3 2 0 0" class="no-wrap" href="tel:+1-617-222-3200">617-222-3200</a> </div> <div class="m-menu__feature_phone"> 711 for TTY callers; VRS for ASL callers </div> </div> <div class="m-menu__feature emergency-contacts mobile"> <h3 class="m-menu__section-heading">Emergency Contacts</h3> <small>24 hours, 7 days a week</small> <div class="m-menu__feature_phone"> <strong>Transit Police:</strong> <a aria-label="6 1 7. 2 2 2. 1 2 1 2" class="no-wrap" href="tel:+1-617-222-1212">617-222-1212</a> </div> <div class="m-menu__feature_phone"> <strong>TTY:</strong> <a aria-label="6 1 7. 2 2 2. 1 2 0 0" class="no-wrap" href="tel:+1-617-222-1200">617-222-1200</a> </div> </div> <div class="m-menu__feature bottom-section"> <h3 class="m-menu__section-heading">Report a Railroad Crossing Gate Issue</h3> <div class="m-menu__feature_phone"> <small>To report a problem or emergency with a railroad crossing, call <a aria-label="8 0 0. 5 2 2. 8 2 3 6" class="no-wrap" href="tel:+1-800-522-8236">800-522-8236</a></small> </div> </div> </nav> <nav aria-labelledby="section-heading-About" class="m-menu__section"> <h2 id="section-heading-About" class="m-menu__section-heading"> About </h2> <div class="c-accordion-ui c-accordion-ui--no-bootstrap" id="About-accordion" data-accordion role="presentation" > <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Get-to-Know-Us-title" aria-expanded="false" aria-controls="Get-to-Know-Us-section"> Get to Know Us <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Get-to-Know-Us-section" role="region" aria-labelledby="Get-to-Know-Us-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/mbta-at-a-glance"><div>Overview</div></a><a class="m-menu__link" data-nav="link" href="/leadership"><div>Leadership</div></a><a class="m-menu__link" data-nav="link" href="/history"><div>History</div></a><a class="m-menu__link" data-nav="link" href="/financials"><div>Financials</div></a><a class="m-menu__link" data-nav="link" href="/events"><div>Public Meetings</div></a><a class="m-menu__link" data-nav="link" href="/news"><div>Press Releases</div></a><a class="m-menu__link" data-nav="link" href="https://www.mbtagifts.com"><div>MBTA Gift Shop</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/policies"><div>Policies &amp; Civil Rights</div></a><a class="m-menu__link" data-nav="link" href="/safety"><div>Safety</div></a><a class="m-menu__link" data-nav="link" href="/quality-compliance-oversight"><div>Quality, Compliance &amp; Oversight</div></a> </div> <noscript> <div 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class="breadcrumb-container"> <div class="container"> <span class="focusable-sm-down"><a href="/">Home</a><i class="fa fa-angle-right" aria-hidden="true"></i></span><span><a href="/business">Business</a><i class="fa fa-angle-right" aria-hidden="true"></i></span>Innovation Proposals </div> </div> <div class="page-container cmsview page-template"> <main id="main" tabindex="-1"><div class="container"> <div class="c-cms c-cms--with-sidebar c-cms--sidebar-right"> <div class="c-cms__header"> <div class="c-cms__title"> <h1 class="c-cms__title-text"> Innovation Proposals </h1> </div> </div> <div class="c-cms__content"> <div class="c-cms__body"> <div class="page-section"> <figure class="c-media c-media--image c-media--wide"><div class="c-media__content"><img class="image-style-max-2600x2600 c-media__element img-fluid" src="https://cdn.mbta.com/sites/default/files/styles/max_2600x2600/public/media/2019-12/BL-aquarium-train-passing.jpg?itok=-2cUFPkV" alt="A Blue Line train passes through Aquarium station"/></div></figure> <ul class="c-alert-group"> </ul> <div class="c-paragraph c-paragraph--custom-html"> <p>Do you have an idea that could help us innovate at the T?</p><p>Whether it would reduce costs, offer a new service, or help us deliver a better experience to our customers, we鈥檙e always looking for insights and opportunities from inside and outside our organization. At the T, we believe that innovation is not just about a product鈥攊t can also include the improvement of a process. Innovation can be both revolutionary and evolutionary.</p><p>If this sounds like you, we encourage you to submit an Innovation Proposal. An Innovation Proposal should champion novel and useful ideas and must be unsolicited (not in response to any current requests for proposals). It must address a specific challenge, leverage existing assets and data, and offer solutions and processes that enhance the T鈥檚 service.</p> </div> <div class="c-paragraph c-paragraph--description-list"> <h2>What is an Innovation Proposal?</h2> <div class="c-media c-media--table c-media--extended"><div class="c-media__content"><div class="c-media__element"> <dl class="dl" role="list"> <div role="listitem" class="dl--item"> <dt class="dt"> <p>Innovation proposals...</p> </dt> <dd class="dd"> <ul><li>Embody creative and practical ideas</li><li>Identify a problem and provide a solution</li><li>Have the potential to reduce the MBTA's capital or operating expenses</li><li>Improve customer experience, flexibility, and/or MBTA鈥檚 ability to adapt and evolve</li><li>Seek to answer the challenges that public transit faces such as financing, climate change, technology, urban sprawl, land use, etc.</li><li>Are developed and prepared without MBTA supervision or involvement (if an external proposer)</li></ul> </dd> </div> <div role="listitem" class="dl--item"> <dt class="dt"> <p>Innovation proposals are <strong>NOT</strong>...</p> </dt> <dd class="dd"> <ul><li>Offers or alternatives to bids that the MBTA currently has open, including Requests for Proposals (RFPs) or Invitations for Bid (IFBs)</li><li>Ways to bypass MBTA contract procurement procedure</li><li>Policy or operating procedure recommendations</li></ul> </dd> </div> </dl> </div></div></div> </div> <div class="c-paragraph c-paragraph--custom-html"> <h2 id="submit">How It Works</h2><p>There are two phases to submitting Innovation Proposals: <strong>Conceptual Proposals </strong>and <strong>Detailed Proposals</strong>.</p> </div> <div class="c-paragraph c-paragraph--accordion"> <div class="c-accordion-ui" id="accordion" role="presentation" > <div class="panel"> <div class="c-accordion-ui__heading fixedsticky sticky-top" role="heading" aria-level="3"> <button class="c-accordion-ui__trigger font-headings text-lg collapsed" data-target="#cms-11096-section" aria-expanded="false" aria-controls="cms-11096-section" data-toggle="collapse" data-parent="#accordion"> <span class="c-accordion-ui__title" id="cms-11096-title"> Phase 1: Submitting a Conceptual Proposal </span> <div class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </div> </button> </div> <div class="c-accordion-ui__target collapse js-focus-on-expand" id="cms-11096-section" role="region" aria-labelledby="cms-11096-title" tabindex="0"> <div class="c-accordion-ui__content"> <p>To submit an idea, download and fill out the Conceptual Proposal form, then email your completed form and related materials to <a href="mailto:innovation@mbta.com">innovation@mbta.com</a>. The MBTA will confirm receipt of your submission within three business days.</p><p>The MBTA will determine if your proposal meets the <a href="https://cdn.mbta.com/sites/default/files/2017-12/mbta-innovation-proposal-policy.pdf#page=4">minimum requirements for evaluation</a>. If it does, we will review your submission. Proposers determined eligible to move to the next stage will be contacted within 60 days from receipt of the proposal and will be asked to provide a detailed proposal.<br/><br/><a class="c-call-to-action" href="https://cdn.mbta.com/sites/default/files/2024-10/2024-10-09-innovation-proposal-concept-form_0.pdf" target="_blank">Download the Conceptual Proposal form</a> (PDF, 124 KB)</p> </div> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <p>To submit an idea, download and fill out the Conceptual Proposal form, then email your completed form and related materials to <a href="mailto:innovation@mbta.com">innovation@mbta.com</a>. The MBTA will confirm receipt of your submission within three business days.</p><p>The MBTA will determine if your proposal meets the <a href="https://cdn.mbta.com/sites/default/files/2017-12/mbta-innovation-proposal-policy.pdf#page=4">minimum requirements for evaluation</a>. If it does, we will review your submission. Proposers determined eligible to move to the next stage will be contacted within 60 days from receipt of the proposal and will be asked to provide a detailed proposal.<br/><br/><a class="c-call-to-action" href="https://cdn.mbta.com/sites/default/files/2024-10/2024-10-09-innovation-proposal-concept-form_0.pdf" target="_blank">Download the Conceptual Proposal form</a> (PDF, 124 KB)</p> </div> </noscript> </div> <div class="panel"> <div class="c-accordion-ui__heading fixedsticky sticky-top" role="heading" aria-level="3"> <button class="c-accordion-ui__trigger font-headings text-lg collapsed" data-target="#cms-11098-section" aria-expanded="false" aria-controls="cms-11098-section" data-toggle="collapse" data-parent="#accordion"> <span class="c-accordion-ui__title" id="cms-11098-title"> Phase 2: Submitting a Detailed Proposal </span> <div class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </div> </button> </div> <div class="c-accordion-ui__target collapse js-focus-on-expand" id="cms-11098-section" role="region" aria-labelledby="cms-11098-title" tabindex="0"> <div class="c-accordion-ui__content"> <p>If we鈥檙e interested, we鈥檒l notify you and ask for a <a href="https://cdn.mbta.com/sites/default/files/2017-12/mbta-innovation-proposal-policy.pdf#page=8">Detailed Proposal</a> that has more information about your proposed scope of work, terms and conditions, budget, schedule and milestones, etc. Once you鈥檝e submitted a Detailed Proposal, the MBTA will convene another team to evaluate it. This timeline is determined on a case-by-case basis.</p><p>After final review, the MBTA will opt to either forego the proposal, proceed to a sole source agreement, test a pilot program, or open a competitive procurement based on it.</p> </div> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <p>If we鈥檙e interested, we鈥檒l notify you and ask for a <a href="https://cdn.mbta.com/sites/default/files/2017-12/mbta-innovation-proposal-policy.pdf#page=8">Detailed Proposal</a> that has more information about your proposed scope of work, terms and conditions, budget, schedule and milestones, etc. Once you鈥檝e submitted a Detailed Proposal, the MBTA will convene another team to evaluate it. This timeline is determined on a case-by-case basis.</p><p>After final review, the MBTA will opt to either forego the proposal, proceed to a sole source agreement, test a pilot program, or open a competitive procurement based on it.</p> </div> </noscript> </div> <div class="panel"> <div class="c-accordion-ui__heading fixedsticky sticky-top" role="heading" aria-level="3"> <button class="c-accordion-ui__trigger font-headings text-lg collapsed" data-target="#cms-11108-section" aria-expanded="false" aria-controls="cms-11108-section" data-toggle="collapse" data-parent="#accordion"> <span class="c-accordion-ui__title" id="cms-11108-title"> Things to know about the process </span> <div class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </div> </button> </div> <div class="c-accordion-ui__target collapse js-focus-on-expand" id="cms-11108-section" role="region" aria-labelledby="cms-11108-title" tabindex="0"> <div class="c-accordion-ui__content"> <ul><li>All Innovation Proposals are subject to public disclosure.</li><li>The Innovation Proposals process cannot be used as a marketing or advertising tool for products or services that are not in themselves innovative.</li><li>Submitting an Innovation Proposal does not guarantee a working relationship with the MBTA.</li><li>The MBTA may return or reject a proposal at any point in the evaluation process.</li></ul><p>If you have additional questions, read the <a href="https://cdn.mbta.com/sites/default/files/2017-12/mbta-innovation-proposal-policy-faqs.pdf">Innovation Proposals FAQ</a> or <a href="/customer-support">contact customer support</a>.</p> </div> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <ul><li>All Innovation Proposals are subject to public disclosure.</li><li>The Innovation Proposals process cannot be used as a marketing or advertising tool for products or services that are not in themselves innovative.</li><li>Submitting an Innovation Proposal does not guarantee a working relationship with the MBTA.</li><li>The MBTA may return or reject a proposal at any point in the evaluation process.</li></ul><p>If you have additional questions, read the <a href="https://cdn.mbta.com/sites/default/files/2017-12/mbta-innovation-proposal-policy-faqs.pdf">Innovation Proposals FAQ</a> or <a href="/customer-support">contact customer support</a>.</p> </div> </noscript> </div> </div> </div> <div class="c-paragraph c-paragraph--custom-html"> <p>For more information and full requirements:</p><p><a class="c-call-to-action" href="https://cdn.mbta.com/sites/default/files/2017-12/mbta-innovation-proposal-policy.pdf">Read the Innovation Proposals Policy</a></p><p><a class="c-call-to-action" href="https://cdn.mbta.com/sites/default/files/2017-12/mbta-innovation-proposal-policy-faqs.pdf">Read the Innovation Proposals Policy FAQ</a></p> </div> <div class="c-paragraph c-paragraph--custom-html c-paragraph--right-rail u-full-bleed"> <h2>Employee Innovators</h2><figure class="c-media c-media--image c-media--wide"><div class="c-media__content"><img class="image-style-max-2600x2600 c-media__element img-fluid" src="https://cdn.mbta.com/sites/default/files/styles/max_2600x2600/public/media/2019-12/DorseyDugan_BrianClifford_2019.jpg?itok=ZIQCqVz0" alt="Road Control Supervisors Dorsey Dugan and Brian Clifford, who helped design Skate, a mobile dispatching app for bus inspectors"/></div></figure><p>Are you an MBTA employee with an innovative idea? We want to hear from you.</p><div class="c-inline-buttons"><a class="btn btn-secondary" href="https://www.mbta.com/business/innovation/employee-innovators">Learn more</a></div> </div> </div> </div> <div class="c-cms__sidebar"> <div class="c-paragraph c-paragraph--custom-html"> <h2>Employee Innovators</h2><figure class="c-media c-media--image c-media--wide"><div class="c-media__content"><img class="image-style-max-2600x2600 c-media__element img-fluid" src="https://cdn.mbta.com/sites/default/files/styles/max_2600x2600/public/media/2019-12/DorseyDugan_BrianClifford_2019.jpg?itok=ZIQCqVz0" alt="Road Control Supervisors Dorsey Dugan and Brian Clifford, who helped design Skate, a mobile dispatching app for bus inspectors"/></div></figure><p>Are you an MBTA employee with an innovative idea? We want to hear from you.</p><div class="c-inline-buttons"><a class="btn btn-secondary" href="https://www.mbta.com/business/innovation/employee-innovators">Learn more</a></div> </div> </div> </div> </div> </div> </main> </div> <div class="m-footer__outer-background"> <div class="outer-container"> <div class="all-container"> <address class="call-us-container" role="complementary"> <div class="container m-footer__links"> <div class="m-footer__group-title call-us-header">Call Us</div> </div> <div class="container m-footer__links"> <div class="m-menu__feature top-section"> <h3 class="m-menu__section-heading">Information & Support</h3> <small>Monday thru Friday: 6:30 AM - 8 PM</small> <div class="m-menu__feature_phone"> <strong>Main:</strong> <a aria-label="6 1 7. 2 2 2. 3 2 0 0" class="no-wrap" href="tel:+1-617-222-3200">617-222-3200</a> </div> <div class="m-menu__feature_phone"> 711 for TTY callers; VRS for ASL callers </div> </div> <div class="m-menu__feature emergency-contacts mobile"> <h3 class="m-menu__section-heading">Emergency Contacts</h3> <small>24 hours, 7 days a week</small> <div class="m-menu__feature_phone"> <strong>Transit Police:</strong> <a aria-label="6 1 7. 2 2 2. 1 2 1 2" class="no-wrap" href="tel:+1-617-222-1212">617-222-1212</a> </div> <div class="m-menu__feature_phone"> <strong>TTY:</strong> <a aria-label="6 1 7. 2 2 2. 1 2 0 0" class="no-wrap" href="tel:+1-617-222-1200">617-222-1200</a> </div> </div> <div class="m-menu__feature bottom-section"> <h3 class="m-menu__section-heading">Report a Railroad Crossing Gate Issue</h3> <div class="m-menu__feature_phone"> <small>To report a problem or emergency with a railroad crossing, call <a aria-label="8 0 0. 5 2 2. 8 2 3 6" class="no-wrap" href="tel:+1-800-522-8236">800-522-8236</a></small> </div> </div> <div class="container m-footer__links"> </address> <footer class="m-footer"> <div class="container m-footer__links"> <nav class="m-footer__group" aria-labelledby="footer-customer"> <div id="footer-customer" class="m-footer__group-title">Customer Support</div> <a class="m-footer__link" data-scroll href="/customer-support">Send Us Feedback</a> <a class="m-footer__link" data-scroll href="/customer-support/lost-and-found">Lost &amp; 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