Bazaarvoice Status - Incident History

<?xml version="1.0" encoding="UTF-8"?> <rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"> <channel> <title>Bazaarvoice Status - Incident History</title> <link>https://status.bazaarvoice.com</link> <description>Statuspage</description> <pubDate>Fri, 22 Nov 2024 21:17:12 -0600</pubDate> <item> <title>Outage - Emails not being sent in PRR platform</title> <description> Nov <var data-var='date'>20</var>, <var data-var='time'>22:16</var> CST Resolved - Bazaarvoice has identified an issue causing an outage in our Email System on the PRR platform. So far, only two clients have reported this issue, and it does not appear to be a global problem. Therefore, we are taking this thread down as it was posted in error. [1271] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Nov <var data-var='date'>20</var>, <var data-var='time'>14:05</var> CST Update - Bazaarvoice has identified an issue impacting clients on our legacy PRR platform that is causing an outage for email sends. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: November 21st, 2024, 2:00AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Nov <var data-var='date'>20</var>, <var data-var='time'>09:55</var> CST Investigating - Bazaarvoice has identified an issue impacting clients on our legacy PRR platform that is causing an outage for email sends. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: November 20th, 2024, 2:00PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days) </description> <pubDate>Wed, 20 Nov 2024 22:16:32 -0600</pubDate> <link>https://status.bazaarvoice.com/incidents/9ybfs6x59dhk</link> <guid>https://status.bazaarvoice.com/incidents/9ybfs6x59dhk</guid> </item> <item> <title>Feeds system update</title> <description> Nov <var data-var='date'>22</var>, <var data-var='time'>07:00</var> CST Update - Bazaarvoice has successfully delivered all bulk feeds from November 20th, 21st and 22nd within the expected timeframe. The process is currently ongoing, and no issues have been reported so far. We will provide an update at the specified time or as soon as any new information becomes available. NEXT UPDATE: November 22nd, 2024, 7:00PM CST [1270] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Nov <var data-var='date'>21</var>, <var data-var='time'>19:48</var> CST Update - Bazaarvoice has successfully delivered all bulk feeds from November 20th and 21st within the expected timeframe. The bulk feeds scheduled for November 22nd are on track to be delivered by 2:00 AM CST on the same day. The process is currently ongoing, and no issues have been reported so far. We will provide an update at the specified time or as soon as any new information becomes available. NEXT UPDATE: November 22nd, 2024, 7:00AM CST [1270] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Nov <var data-var='date'>21</var>, <var data-var='time'>06:49</var> CST Update - Bazaarvoice has successfully delivered all bulk feeds from November 20th and 21st within the expected timeframe. The bulk feeds from November 22nd are on track to be delivered by November 22nd, 2:00 AM CST. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: November 21st, 2024, 7:00PM CST [1270] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Nov <var data-var='date'>20</var>, <var data-var='time'>19:19</var> CST Update - Bazaarvoice has successfully delivered all bulk feeds from November 18th, 19th and 20th within the expected timeframe. The bulk feeds from November 20th were been delivered within the expected timeframe. The bulk feeds from November 21st are on track to be delivered by November 21st, 2:00 AM CST. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: November 21st, 2024, 7:00AM CST [1270] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Nov <var data-var='date'>20</var>, <var data-var='time'>07:00</var> CST Monitoring - Bazaarvoice has successfully delivered all bulk feeds from November 18th and 19th within the expected timeframe. The bulk feeds from November 20th are delayed by 6.5 hours and are expected to be delivered by November 20th, 8:30 AM CST. The bulk feeds from November 21st are on track to be delivered by November 21st, 2:00 AM CST. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: November 20th, 2024, 7:00PM CST [1270] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Nov <var data-var='date'>19</var>, <var data-var='time'>19:06</var> CST Update - The bulk feeds from November 20th have experienced a delay of 6.5 hours and are now expected to be delivered by November 20th, 8:30 AM CST. The process is still ongoing, and no issues have been reported at this time. We will provide an update at the designated time or as soon as any new information becomes available. NEXT UPDATE: November 20th, 2024, 7:00AM CST [1270] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Nov <var data-var='date'>19</var>, <var data-var='time'>11:56</var> CST Update - Bazaarvoice has successfully delivered all bulk feeds from November 18th and 19th within the expected timeframe. The bulk feeds from November 20th are delayed by 6.5 hours and are expected to be delivered by 20th Nov, 8:30 AM CST. Bazaarvoice confirms that the discrepancies in our system have been resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: November 19th, 2024, 7:00PM CST [1270] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Nov <var data-var='date'>19</var>, <var data-var='time'>06:58</var> CST Update - Bazaarvoice has successfully delivered all bulk feeds from November 18th and 19th within the expected timeframe. The bulk feeds from November 20th are delayed by 6.5 hours and are expected to be delivered by November 20th, 8:30AM CST. Bazaarvoice confirms that the discrepancies in our system have been resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: November 20th, 2024, 12:00PM CST [1270] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Nov <var data-var='date'>18</var>, <var data-var='time'>20:55</var> CST Update - As last verified by the team, processing are on track as of now and is expected to be delivered by 19th Nov, 8:00 AM UTC. Summary:The 17th feeds All feeds have been delivered. The 18th feeds All feeds have been delivered within the expected timeframe. The 19th feeds processing are on track as of now and is expected to be delivered by 19th Nov, 8:00 AM UTC. NEXT UPDATE: November 19th, 2024, 7:00 am CST [1270] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Nov <var data-var='date'>18</var>, <var data-var='time'>14:22</var> CST Update - Bazaarvoice has successfully delivered all bulk feeds from November 18th within the expected timeframe. The bulk feeds from November 19th are on track to be delivered tomorrow. Our engineering team has been analyzing discrepancies in our system since the incident was reported. We expect this discrepancy to be resolved by tomorrow. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: November 18th, 2024, 9:00 PM CST [1270] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Nov <var data-var='date'>18</var>, <var data-var='time'>08:19</var> CST Identified - Bazaarvoice has successfully delivered all bulk feeds from November 17th. The bulk feeds from November 18th are still on track to be delivered today. The Data Storage Team has been analyzing discrepancies in Athena since the incident was reported. We expect this discrepancy to be resolved by tomorrow. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: November 18th, 2024, 3:00pm CST [1270] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Nov <var data-var='date'>17</var>, <var data-var='time'>18:41</var> CST Update - Bazaarvoice is actively investigating the issue. The Bulk Team encountered cluster failures caused by inconsistent data in the Full Stash delivered on November 16, 2024. Summary: The platform-client dataset included in the November 16 Full Stash contained duplicate or inconsistent data, which led to failures in the bulk clusters. Impact: The delay in delivering today's bulk feeds has increased. Initially estimated at 16 hours, the delay has now extended to 22 hours due to these failures. The updated expected delivery time is November 18, 3:00 AM UTC. NEXT UPDATE: November 18th, 2024, 7:00 am CST [1270] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Nov <var data-var='date'>15</var>, <var data-var='time'>16:12</var> CST Update - Bazaarvoice is preparing for the Bulk feeds system update on November 16th 00:00 CST. The export Feeds, DCE, and SEO feed will be delayed. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: November 17th, 2024, 7:00 pm CST [1270] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Nov <var data-var='date'>15</var>, <var data-var='time'>07:57</var> CST Investigating - Bazaarvoice is preparing for the Bulk feeds system update on November 16th 00:00 CST. The export Feeds, DCE, and SEO feed will be delayed. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: November 16th, 2024, 6:00 am CST [1270] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days) </description> <pubDate>Fri, 22 Nov 2024 07:00:02 -0600</pubDate> <link>https://status.bazaarvoice.com/incidents/ydds1gq355zn</link> <guid>https://status.bazaarvoice.com/incidents/ydds1gq355zn</guid> </item> <item> <title>Degradation - Social Commerce Product Tagging</title> <description> Oct <var data-var='date'>30</var>, <var data-var='time'>15:23</var> CDT Resolved - Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Oct <var data-var='date'>29</var>, <var data-var='time'>17:59</var> CDT Monitoring - Bazaarvoice has implemented a fix for the issue affecting Social Commerce product tagging functionality. We are currently monitoring the situation to ensure that all services are functioning as expected. We will continue to provide updates as necessary. NEXT UPDATE: October 30th, 2024, 11:00 am CSTOct <var data-var='date'>29</var>, <var data-var='time'>17:19</var> CDT Identified - Bazaarvoice is currently experiencing an issue impacting Social Commerce product tagging functionality. This issue also affects moderation services and may cause delays. Our team is actively investigating the root cause and working toward a resolution. The next update will be provided at the scheduled time below or sooner if more information becomes available. NEXT UPDATE: October 30th, 2024, 5:00 am CST [1268] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days) </description> <pubDate>Wed, 30 Oct 2024 15:23:07 -0500</pubDate> <link>https://status.bazaarvoice.com/incidents/cxpfxwdxk0t5</link> <guid>https://status.bazaarvoice.com/incidents/cxpfxwdxk0t5</guid> </item> <item> <title>Degradation - Delayed Export Feeds</title> <description> Oct <var data-var='date'>29</var>, <var data-var='time'>04:29</var> CDT Resolved - Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)Oct <var data-var='date'>28</var>, <var data-var='time'>11:38</var> CDT Identified - Bazaarvoice has identified an issue causing delays in our export feeds (Ratings, Standard Client, DCE, SEO) and is actively working to resolve it. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: October 29th, 2024, 10:00 am CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days) </description> <pubDate>Tue, 29 Oct 2024 04:29:51 -0500</pubDate> <link>https://status.bazaarvoice.com/incidents/nmjjys3lm6jc</link> <guid>https://status.bazaarvoice.com/incidents/nmjjys3lm6jc</guid> </item> <item> <title>Delayed Sending of Review Request Emails (RRE) and Reminder Emails (RRR)</title> <description> Oct <var data-var='date'>22</var>, <var data-var='time'>12:45</var> CDT Resolved - Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support.Oct <var data-var='date'>21</var>, <var data-var='time'>15:12</var> CDT Update - Bazaarvoice is continuing to monitor to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: October 22nd, 2024, 3:00 PM CSTOct <var data-var='date'>21</var>, <var data-var='time'>02:40</var> CDT Update - Bazaarvoice has now sent out the pending Review Request (RRE) and Review Request Reminder (RRR) emails that were affected by the send delay issue and is continuing to monitor the flow of e-mails to ensure there are no further issues. We will provide an update at the designated time below, or sooner if new information becomes available. NEXT UPDATE: October 21st, 2024, 3:00 pm CST [1266] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Oct <var data-var='date'>18</var>, <var data-var='time'>13:57</var> CDT Update - Bazaarvoice continues monitoring the flow of emails being sent to ensure there are no further delays/issues. Monitoring will continue until all delayed emails have been sent and full resolution of the issue is confirmed. NEXT UPDATE: October 18th, 2024, 11:00 pm CST [1266] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Oct <var data-var='date'>18</var>, <var data-var='time'>09:20</var> CDT Update - After implementing the fix for the Review Request (RRE) and Review Request Reminder (RRR) email send delay issue, Bazaarvoice has now stabilized the system and is monitoring the flow of e-mails being sent to ensure there are no further delays/issues. Bazaarvoice will continue to monitor the situation to ensure the issue has been fully resolved and all delayed e-mails are sent. We will provide an update at the designated time below, or sooner if new information becomes available. NEXT UPDATE: October 18th, 2024, 3:00 pm CST [1266] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Oct <var data-var='date'>18</var>, <var data-var='time'>02:13</var> CDT Monitoring - Bazaarvoice has implemented a fix for the delays in sending Review Request (RRE) and Review Request Reminder (RRR) emails. We are currently monitoring the situation to ensure the issue has been fully resolved. We will provide an update at the designated time below, or sooner if new information becomes available. NEXT UPDATE: October 18th, 2024, 7:00 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Oct <var data-var='date'>17</var>, <var data-var='time'>14:35</var> CDT Update - Bazaarvoice continues working on fixing the issue of Review Request Emails and Review Request Email Reminders not being sent out on time. No data loss has been observed, the issue appears to have only delayed the sending of emails. We will provide an update at the time below or as soon as new information becomes available. NEXT UPDATE: October 17nd, 2024, 9:00 pm CST [1266] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Oct <var data-var='date'>17</var>, <var data-var='time'>05:20</var> CDT Update - Bazaarvoice has identified the issue causing the delays in the sending of Review Request Emails (RRE) and Review Request Reminder Emails (RRR) and is actively working on the fix. No data loss is reported, only the email send timing is affected. We will provide an update at the time below or as soon as new information becomes available. NEXT UPDATE: October 17nd, 2024, 3:00 pm CST [1266] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Oct <var data-var='date'>17</var>, <var data-var='time'>01:30</var> CDT Identified - Bazaarvoice has identified an issue causing a delay in the sending of Review Request Emails (RRE) and Review Request Reminder Emails (RRR) for all clients. Our team is actively investigating the root cause of the issue. There is no data loss; only the email sends timing is affected. We will provide an update at the designated time below or as soon as new information becomes available. NEXT UPDATE: October 17th, 2024, 5:00 am CST [1266] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days) </description> <pubDate>Tue, 22 Oct 2024 12:45:07 -0500</pubDate> <link>https://status.bazaarvoice.com/incidents/7gvj3mz6jhlj</link> <guid>https://status.bazaarvoice.com/incidents/7gvj3mz6jhlj</guid> </item> <item> <title>Degradation - Portal Insight - Network Summary tab not working</title> <description> Oct <var data-var='date'> 2</var>, <var data-var='time'>08:28</var> CDT Resolved - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.Oct <var data-var='date'> 1</var>, <var data-var='time'>11:16</var> CDT Monitoring - Bazaarvoice has implemented a fix for this issue. The Insight - Network Summary functionality is now restored. We are also currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: October 2nd, 2024, 12:00 PM CST [1264]Sep <var data-var='date'>30</var>, <var data-var='time'>12:26</var> CDT Investigating - Bazaarvoice has identified an issue that is causing a degradation of the Bazaarvoice Portal Insight Platform. The Insight - Network Summary Tab is currently not working and a root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: October 1st, 2024, 12:00 PM CST [1264] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days) </description> <pubDate>Wed, 02 Oct 2024 08:28:20 -0500</pubDate> <link>https://status.bazaarvoice.com/incidents/yy3ltz5zfhbn</link> <guid>https://status.bazaarvoice.com/incidents/yy3ltz5zfhbn</guid> </item> <item> <title>Interaction feed files with encrypted email address data failure</title> <description> Sep <var data-var='date'>27</var>, <var data-var='time'>15:08</var> CDT Resolved - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.Sep <var data-var='date'>27</var>, <var data-var='time'>09:34</var> CDT Update - Bazaarvoice is currently monitoring to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 27th, 2024, 4:00 PM CSTSep <var data-var='date'>26</var>, <var data-var='time'>15:21</var> CDT Update - Bazaarvoice is currently monitoring to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 27th, 2024, 10:00 AM CSTSep <var data-var='date'>26</var>, <var data-var='time'>10:02</var> CDT Update - Bazaarvoice is currently monitoring to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 26th, 2024, 4:00 PM CSTSep <var data-var='date'>25</var>, <var data-var='time'>15:25</var> CDT Update - Bazaarvoice is currently monitoring to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 26th, 2024, 10:00 AM CSTSep <var data-var='date'>25</var>, <var data-var='time'>09:40</var> CDT Update - Bazaarvoice is currently monitoring to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 25th, 2024, 4:00 PM CSTSep <var data-var='date'>24</var>, <var data-var='time'>15:39</var> CDT Monitoring - Bazaarvoice has re-uploaded the data for both US and EU regions and is currently monitoring to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 25th, 2024, 10:00 AM CSTSep <var data-var='date'>24</var>, <var data-var='time'>09:30</var> CDT Update - Bazaarvoice is continuing to work through reprocessing the backlog of interaction feeds impacted. We will provide an update at the designated time below or as new information becomes available. NEXT UPDATE: September 24th, 2024, 4:00 PM CST [1263]Sep <var data-var='date'>23</var>, <var data-var='time'>14:35</var> CDT Update - Bazaarvoice is continuing to work through reprocessing the backlog of interaction feeds impacted. We will provide an update at the designated time below or as new information becomes available. NEXT UPDATE: September 24th, 2024, 10:00 AM CST [1263]Sep <var data-var='date'>23</var>, <var data-var='time'>05:53</var> CDT Update - Bazaarvoice is continuing to work through reprocessing the backlog of interaction feeds impacted. We will provide an update at the designated time below or as new information becomes available. NEXT UPDATE: September 23rd, 2024, 3:00 PM CST [1263] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href=“https://portal.bazaarvoice.com”>Portal</a>, select Access the Support Community from the homepage or help menu, and select “Open a Case” to submit a case with your question. CHAT: Sign in to <a href=“https://portal.bazaarvoice.com”>Portal</a>, select Access the Support Community and select the “Live Chat” button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Sep <var data-var='date'>20</var>, <var data-var='time'>14:35</var> CDT Update - Bazaarvoice has identified the clients affected by the issue and is currently working through reprocessing the backlog of interaction feeds impacted. We will provide an update at the designated time below or as new information becomes available. NEXT UPDATE: September 23th, 2024, 6:00 AM CST [1263] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Sep <var data-var='date'>20</var>, <var data-var='time'>03:36</var> CDT Update - Bazaarvoice has now fixed the issue causing the failure of ingesting the interaction feed files with encrypted email address and deployed it to production. We are currently working on identifying the list of clients impacted between September 13th and September 19th and re-uploading the non-ingested data for those clients. NEXT UPDATE: September 20th, 2024, 3:00 PM CST [1263] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Sep <var data-var='date'>20</var>, <var data-var='time'>02:03</var> CDT Identified - Bazaarvoice has identified an issue causing the failure of interaction feed files with encrypted email address data due to an internal system error. We are actively working to identify the affected clients and will re-upload the failed interaction feed files. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 20th, 2024, 6:00 AM CST [1263] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days) </description> <pubDate>Fri, 27 Sep 2024 15:08:30 -0500</pubDate> <link>https://status.bazaarvoice.com/incidents/6xq6vv9cqs7p</link> <guid>https://status.bazaarvoice.com/incidents/6xq6vv9cqs7p</guid> </item> <item> <title>Degradation - Catalog import job queue not clearing</title> <description> Sep <var data-var='date'>18</var>, <var data-var='time'>06:58</var> CDT Resolved - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Sep <var data-var='date'>17</var>, <var data-var='time'>14:24</var> CDT Update - Bazaarvoice continues to monitor the applied fix to ensure it fully resolved the issue. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 18th, 2024, 7:00 AM CST [1261] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Sep <var data-var='date'>17</var>, <var data-var='time'>07:26</var> CDT Update - Bazaarvoice is further monitoring the situation to make sure that the applied fix has completely resolved the issue. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 17th, 2024, 3:00PM CST [1261] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Sep <var data-var='date'>16</var>, <var data-var='time'>14:00</var> CDT Update - Bazaarvoice is continuing to monitor the situation to ensure the applied fix has fully resolved the issue. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 17th, 2024, 7:00 AM CST [1261] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Sep <var data-var='date'>16</var>, <var data-var='time'>06:26</var> CDT Update - Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 16th, 2024, 3 PM CST [1261] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Sep <var data-var='date'>13</var>, <var data-var='time'>13:35</var> CDT Monitoring - Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 16th, 2024, 6:00AM CST [1261] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Sep <var data-var='date'>13</var>, <var data-var='time'>09:07</var> CDT Investigating - Bazaarvoice has identified an issue preventing the catalog import job to be triggered as expected. A root cause is yet to be determined. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 13th, 2024, 3:00 pm CST [1261] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href=“https://portal.bazaarvoice.com”>Portal</a>, select Access the Support Community from the homepage or help menu and select “Open a Case” to submit a case with your question. CHAT: Sign in to <a href=“https://portal.bazaarvoice.com”>Portal</a>, select Access the Support Community and select the “Live Chat” button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days) </description> <pubDate>Wed, 18 Sep 2024 06:58:51 -0500</pubDate> <link>https://status.bazaarvoice.com/incidents/7p5q3jyrn0wj</link> <guid>https://status.bazaarvoice.com/incidents/7p5q3jyrn0wj</guid> </item> <item> <title>Export feeds are delayed</title> <description> Sep <var data-var='date'>18</var>, <var data-var='time'>04:44</var> CDT Resolved - Bazaarvoice has verified that the feed export delay issue has been resolved and is closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Sep <var data-var='date'>17</var>, <var data-var='time'>14:24</var> CDT Update - Bazaarvoice continues to monitor the applied fix to ensure it fully resolved the issue. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 18th, 2024, 7:00 AM CST [1262] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Sep <var data-var='date'>17</var>, <var data-var='time'>07:27</var> CDT Update - Bazaarvoice is further monitoring the situation to make sure that the applied fix has completely resolved the issue. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 17th, 2024, 3:00PM CST [1262] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Sep <var data-var='date'>16</var>, <var data-var='time'>13:51</var> CDT Update - Bazaarvoice continues to monitor the situation to confirm the applied fix has resolved the issue. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 17th, 2024, 7:00 AM CST [1262] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Sep <var data-var='date'>16</var>, <var data-var='time'>07:14</var> CDT Update - Bazaarvoice is continuing to monitor the situation to verify that the fix applied has fully resolved the issue. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 16th, 2024, 3:00PM CST [1262] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Sep <var data-var='date'>16</var>, <var data-var='time'>00:42</var> CDT Monitoring - Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 16th, 2024, 7:00 AM CST [1262] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Sep <var data-var='date'>14</var>, <var data-var='time'>18:13</var> CDT Investigating - Bazaarvoice has identified an issue that is causing the degradation of our export feeds (ratings feeds, client feeds, SEO feeds, etc) and is currently working to deliver these feeds. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: SEPTEMBER 16th, 2024, 7:00AM CST [1262] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.) </description> <pubDate>Wed, 18 Sep 2024 04:44:42 -0500</pubDate> <link>https://status.bazaarvoice.com/incidents/hw034j6rdrdj</link> <guid>https://status.bazaarvoice.com/incidents/hw034j6rdrdj</guid> </item> <item> <title>Scheduled Maintenance</title> <description> Sep <var data-var='date'>18</var>, <var data-var='time'>03:00</var> CDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>18</var>, <var data-var='time'>02:30</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>17</var>, <var data-var='time'>11:23</var> CDT Scheduled - Bazaarvoice will be performing scheduled maintenance from 7:30am UTC - 8:00am UTC for clients on our server cluster C4 (clients who can access Portal > Workbench can identify cluster within the browser URL shown from within the Workbench). During this time, clients may notice impacts in Portal (Manage Content and Catalog), Workbench, and Connections. This may include inability to submit content (e.g. Client Response), modify content (e.g. moderation), manage contributors/badges, or access the relevant portal. In other cases, clients may notice delays in publishing or stale UGC data during this timeframe. Functionality will be restored at the end of the maintenance window. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days) </description> <pubDate>Wed, 18 Sep 2024 03:00:02 -0500</pubDate> <maintenanceEndDate>Wed, 18 Sep 2024 03:00:00 -0500</maintenanceEndDate> <link>https://status.bazaarvoice.com/incidents/t1mmp2673btf</link> <guid>https://status.bazaarvoice.com/incidents/t1mmp2673btf</guid> </item> <item> <title>Scheduled Maintenance</title> <description> Sep <var data-var='date'>17</var>, <var data-var='time'>04:30</var> CDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>17</var>, <var data-var='time'>04:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>16</var>, <var data-var='time'>08:32</var> CDT Scheduled - Bazaarvoice will be performing scheduled maintenance from 7:45am UTC - 8:15am UTC for clients on our server cluster C4 (clients who can access Portal > Workbench can identify cluster within the browser URL shown from within the Workbench). During this time, clients may notice impacts in Portal (Manage Content and Catalog), Workbench, and Connections. This may include inability to submit content (e.g. Client Response), modify content (e.g. moderation), manage contributors/badges, or access the relevant portal. In other cases, clients may notice delays in publishing or stale UGC data during this timeframe. Functionality will be restored at the end of the maintenance window. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days) </description> <pubDate>Tue, 17 Sep 2024 04:30:02 -0500</pubDate> <maintenanceEndDate>Tue, 17 Sep 2024 04:30:00 -0500</maintenanceEndDate> <link>https://status.bazaarvoice.com/incidents/9njlp36dj40k</link> <guid>https://status.bazaarvoice.com/incidents/9njlp36dj40k</guid> </item> <item> <title>Scheduled Maintenance</title> <description> Sep <var data-var='date'> 9</var>, <var data-var='time'>03:15</var> CDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'> 9</var>, <var data-var='time'>02:45</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'> 6</var>, <var data-var='time'>09:06</var> CDT Scheduled - Bazaarvoice will be performing scheduled maintenance from 7:45am UTC - 8:15am UTC for clients on our server cluster C3 (clients who can access Portal > Workbench can identify cluster within the browser URL shown from within the Workbench). During this time, clients may notice impacts in Portal (Manage Content and Catalog), Workbench, and Connections. This may include inability to submit content (e.g. Client Response), modify content (e.g. moderation), manage contributors/badges, or access the relevant portal. In other cases, clients may notice delays in publishing or stale UGC data during this timeframe. Functionality will be restored at the end of the maintenance window. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days) </description> <pubDate>Mon, 09 Sep 2024 03:15:02 -0500</pubDate> <maintenanceEndDate>Mon, 09 Sep 2024 03:15:00 -0500</maintenanceEndDate> <link>https://status.bazaarvoice.com/incidents/pdrjvt64kgj0</link> <guid>https://status.bazaarvoice.com/incidents/pdrjvt64kgj0</guid> </item> <item> <title>Partial Outage - Connections Portal: No new content is being ingested</title> <description> Sep <var data-var='date'> 6</var>, <var data-var='time'>12:37</var> CDT Resolved - Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support.Sep <var data-var='date'> 6</var>, <var data-var='time'>11:31</var> CDT Update - Bazaarvoice is continuing to monitor the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 9th, 2024, 12:00 pm CSTSep <var data-var='date'> 5</var>, <var data-var='time'>00:26</var> CDT Monitoring - Bazaarvoice has resolved the issue identified with Connections and is monitoring closely. Next update will be provided at the designated time below or when new information becomes available. NEXT UPDATE: September 5th 2024, 12:00 pm CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href=“https://portal.bazaarvoice.com”>Portal</a>, select Access the Support Community from the homepage or help menu and select “Open a Case” to submit a case with your question. CHAT: Sign in to <a href=“https://portal.bazaarvoice.com”>Portal</a>, select Access the Support Community and select the “Live Chat” button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Sep <var data-var='date'> 5</var>, <var data-var='time'>00:12</var> CDT Update - Bazaarvoice has resolved the issue identified with Connections and is monitoring closely. Next update will be provided at the designated time below or when new information becomes available. NEXT UPDATE: September 5th 2024, 12:00 pm CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href=“https://portal.bazaarvoice.com”>Portal</a>, select Access the Support Community from the homepage or help menu and select “Open a Case” to submit a case with your question. CHAT: Sign in to <a href=“https://portal.bazaarvoice.com”>Portal</a>, select Access the Support Community and select the “Live Chat” button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Sep <var data-var='date'> 4</var>, <var data-var='time'>18:59</var> CDT Update - We are continuing to work on a fix for this issue.Sep <var data-var='date'> 4</var>, <var data-var='time'>18:07</var> CDT Identified - Bazaarvoice has identified an issue that is causing a partial outage of the Connections Portal: Both Q&A and R&R content are not being ingested. A root cause has been identified and we are working to implement a fix. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 5th, 2024, 12:00 pm CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href=“https://portal.bazaarvoice.com”>Portal</a>, select Access the Support Community from the homepage or help menu and select “Open a Case” to submit a case with your question. CHAT: Sign in to <a href=“https://portal.bazaarvoice.com”>Portal</a>, select Access the Support Community and select the “Live Chat” button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days) </description> <pubDate>Fri, 06 Sep 2024 12:37:18 -0500</pubDate> <link>https://status.bazaarvoice.com/incidents/5cq0xv63fsc7</link> <guid>https://status.bazaarvoice.com/incidents/5cq0xv63fsc7</guid> </item> <item> <title>Missing R&R from Manage Content tool</title> <description> Sep <var data-var='date'> 6</var>, <var data-var='time'>11:52</var> CDT Resolved - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support.Sep <var data-var='date'> 6</var>, <var data-var='time'>11:32</var> CDT Update - Bazaarvoice is continuing to monitor the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 9th, 2024, 12:00 pm CSTSep <var data-var='date'> 5</var>, <var data-var='time'>09:04</var> CDT Monitoring - Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 6th, 2024, 12:00 pm CSTSep <var data-var='date'> 5</var>, <var data-var='time'>04:41</var> CDT Investigating - Bazaarvoice has identified an issue of reviews missing from the Manage Content tool within the Portal for clients in the C5 cluster. A root cause is yet to be determined. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 5th 2024, 10:00 am CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days) </description> <pubDate>Fri, 06 Sep 2024 11:52:03 -0500</pubDate> <link>https://status.bazaarvoice.com/incidents/11zsdznn5yyp</link> <guid>https://status.bazaarvoice.com/incidents/11zsdznn5yyp</guid> </item> <item> <title>Missing R&R from Manage Content tool</title> <description> Sep <var data-var='date'> 4</var>, <var data-var='time'>16:36</var> CDT Resolved - Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support.Sep <var data-var='date'> 4</var>, <var data-var='time'>15:55</var> CDT Update - Bazaarvoice is continuing to monitor this situation closely and will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 5th, 2024, 4:00 pm CST If you have any questions, please contact Bazaarvoice Support.Sep <var data-var='date'> 3</var>, <var data-var='time'>14:49</var> CDT Update - Bazaarvoice is continuing to monitor this situation closely and will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 4th, 2024, 4:00 pm CST If you have any questions, please contact Bazaarvoice Support.Aug <var data-var='date'>30</var>, <var data-var='time'>15:10</var> CDT Update - Bazaarvoice continues to monitor this situation closely and will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 3rd, 2024, 4:00 pm CSTAug <var data-var='date'>29</var>, <var data-var='time'>15:32</var> CDT Monitoring - Bazaarvoice has completed the backfilling of review data missing from the Manage Content tool within the Portal for clients in the C5 cluster. We will continue to monitor this situation closely and will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: August 30th, 2024, 4:00 pm CSTAug <var data-var='date'>28</var>, <var data-var='time'>15:49</var> CDT Identified - Bazaarvoice is currently backfilling review data missing from the Manage Content tool within the Portal for clients in the C5 cluster. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: August 29th, 2024, 4:00 pm CSTAug <var data-var='date'>27</var>, <var data-var='time'>15:52</var> CDT Update - Bazaarvoice has identified a root cause, and continues to investigate an issue of reviews missing from the Manage Content tool within the Portal for clients in the C5 cluster. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: August 28th, 2024, 4:00 pm CST [1256]Aug <var data-var='date'>27</var>, <var data-var='time'>09:40</var> CDT Investigating - Bazaarvoice has identified an issue of reviews missing from the Manage Content tool within the Portal for clients in the C5 cluster. A root cause is yet to be determined. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: August 27th, 2024, 4:00 pm CST [1256] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days) </description> <pubDate>Wed, 04 Sep 2024 16:36:34 -0500</pubDate> <link>https://status.bazaarvoice.com/incidents/yqtlw6qwj4nw</link> <guid>https://status.bazaarvoice.com/incidents/yqtlw6qwj4nw</guid> </item> <item> <title>Degradation - Connections Portal: Content responses failing to submit</title> <description> Sep <var data-var='date'> 4</var>, <var data-var='time'>15:46</var> CDT Resolved - Bazaarvoice has verified that the issue has been resolved, the Connections service is fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support.Sep <var data-var='date'> 3</var>, <var data-var='time'>17:07</var> CDT Monitoring - Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 4th, 2024, 4:00 pm CSTSep <var data-var='date'> 3</var>, <var data-var='time'>14:43</var> CDT Investigating - Bazaarvoice has identified an issue that is causing a degradation of the Connections Portal: Both Q&A and R&R responses failing to submit. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 4th, 2024, 12:00 pm CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days) </description> <pubDate>Wed, 04 Sep 2024 15:46:03 -0500</pubDate> <link>https://status.bazaarvoice.com/incidents/gnjx6ldl2gxx</link> <guid>https://status.bazaarvoice.com/incidents/gnjx6ldl2gxx</guid> </item> <item> <title>Scheduled Maintenance</title> <description> Sep <var data-var='date'> 2</var>, <var data-var='time'>03:15</var> CDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'> 2</var>, <var data-var='time'>02:45</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>30</var>, <var data-var='time'>14:22</var> CDT Scheduled - Bazaarvoice will be performing scheduled maintenance from 7:45am UTC - 8:15am UTC for clients on our server cluster C1 (clients who can access Portal > Workbench can identify cluster within the browser URL shown from within the Workbench). During this time, clients may notice impacts in Portal (Manage Content and Catalog), Workbench, and Connections. This may include inability to submit content (e.g. Client Response), modify content (e.g. moderation), manage contributors/badges, or access the relevant portal. In other cases, clients may notice delays in publishing or stale UGC data during this timeframe. Functionality will be restored at the end of the maintenance window. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days) </description> <pubDate>Mon, 02 Sep 2024 03:15:02 -0500</pubDate> <maintenanceEndDate>Mon, 02 Sep 2024 03:15:00 -0500</maintenanceEndDate> <link>https://status.bazaarvoice.com/incidents/9g1s60l3ht3r</link> <guid>https://status.bazaarvoice.com/incidents/9g1s60l3ht3r</guid> </item> <item> <title>Configuration tool down in Portal</title> <description> Aug <var data-var='date'>29</var>, <var data-var='time'>05:53</var> CDT Resolved - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. [1257] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)Aug <var data-var='date'>28</var>, <var data-var='time'>14:53</var> CDT Monitoring - Bazaarvoice has implemented a fix for an issue that caused the Configuration tool in Portal to be down. We are monitoring the situation closely, and we will provide an update at the designated time below. NEXT UPDATE: August 29th, 2024, 3:00 pm CSTAug <var data-var='date'>28</var>, <var data-var='time'>12:26</var> CDT Identified - Bazaarvoice has identified an issue causing the Configuration tool in Portal to be down. A root cause has been determined and we are working to implement a fix. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: August 28th, 2024, 3:00 pm CST [1257] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days) </description> <pubDate>Thu, 29 Aug 2024 05:53:34 -0500</pubDate> <link>https://status.bazaarvoice.com/incidents/xxgmn9yl78xt</link> <guid>https://status.bazaarvoice.com/incidents/xxgmn9yl78xt</guid> </item> <item> <title>Scheduled Maintenance</title> <description> Aug <var data-var='date'>29</var>, <var data-var='time'>03:15</var> CDT Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>29</var>, <var data-var='time'>02:45</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>28</var>, <var data-var='time'>10:32</var> CDT Scheduled - Bazaarvoice will be performing scheduled maintenance from 7:45am UTC - 8:15am UTC for clients on our server cluster C7 (clients who can access Portal > Workbench can identify cluster within the browser URL shown from within the Workbench). During this time, clients may notice impacts in Portal (Manage Content and Catalog), Workbench, and Connections. This may include inability to submit content (e.g. Client Response), modify content (e.g. moderation), manage contributors/badges, or access the relevant portal. In other cases, clients may notice delays in publishing or stale UGC data during this timeframe. Functionality will be restored at the end of the maintenance window. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days) </description> <pubDate>Thu, 29 Aug 2024 03:15:02 -0500</pubDate> <maintenanceEndDate>Thu, 29 Aug 2024 03:15:00 -0500</maintenanceEndDate> <link>https://status.bazaarvoice.com/incidents/l3vl8r84bq72</link> <guid>https://status.bazaarvoice.com/incidents/l3vl8r84bq72</guid> </item> <item> <title>Scheduled Maintenance</title> <description> Aug <var data-var='date'>27</var>, <var data-var='time'>03:15</var> CDT Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>27</var>, <var data-var='time'>02:45</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>26</var>, <var data-var='time'>11:07</var> CDT Scheduled - Bazaarvoice will be performing scheduled maintenance from 7:45am UTC - 8:15am UTC for clients on our server cluster C5 (clients who can access Portal > Workbench can identify cluster within the browser URL shown from within the Workbench). During this time, clients may notice impacts in Portal (Manage Content and Catalog), Workbench, and Connections. This may include inability to submit content (e.g. Client Response), modify content (e.g. moderation), manage contributors/badges, or access the relevant portal. In other cases, clients may notice delays in publishing or stale UGC data during this timeframe. Functionality will be restored at the end of the maintenance window. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days) </description> <pubDate>Tue, 27 Aug 2024 03:15:02 -0500</pubDate> <maintenanceEndDate>Tue, 27 Aug 2024 03:15:00 -0500</maintenanceEndDate> <link>https://status.bazaarvoice.com/incidents/hstl08sqjw11</link> <guid>https://status.bazaarvoice.com/incidents/hstl08sqjw11</guid> </item> <item> <title>Degradation - Stale Data on Manage Content app</title> <description> Aug <var data-var='date'>21</var>, <var data-var='time'>07:53</var> CDT Resolved - Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Aug <var data-var='date'>20</var>, <var data-var='time'>16:00</var> CDT Monitoring - Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: August 21st, 2024, 10 am CSTAug <var data-var='date'>20</var>, <var data-var='time'>12:24</var> CDT Investigating - Bazaarvoice has identified an issue causing stale data in the Manage Content (Ratings & Reviews) app. A root cause is yet to be determined. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: August 20th, 2024, 4:00 pm CST [1255] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days) </description> <pubDate>Wed, 21 Aug 2024 07:53:42 -0500</pubDate> <link>https://status.bazaarvoice.com/incidents/d3jccz8djfpk</link> <guid>https://status.bazaarvoice.com/incidents/d3jccz8djfpk</guid> </item> <item> <title>Scheduled Maintenance</title> <description> Aug <var data-var='date'>21</var>, <var data-var='time'>03:15</var> CDT Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>21</var>, <var data-var='time'>02:45</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>19</var>, <var data-var='time'>15:04</var> CDT Scheduled - Bazaarvoice will be performing scheduled maintenance from 7:45am UTC - 8:15am UTC for clients on our server cluster C6 (clients who can access Portal > Workbench can identify cluster within the browser URL shown from within the Workbench). During this time, clients may notice impacts in Portal (Manage Content and Catalog), Workbench, and Connections. This may include inability to submit content (e.g. Client Response), modify content (e.g. moderation), manage contributors/badges, or access the relevant portal. In other cases, clients may notice delays in publishing or stale UGC data during this timeframe. Functionality will be restored at the end of the maintenance window. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days) </description> <pubDate>Wed, 21 Aug 2024 03:15:02 -0500</pubDate> <maintenanceEndDate>Wed, 21 Aug 2024 03:15:00 -0500</maintenanceEndDate> <link>https://status.bazaarvoice.com/incidents/fln9qg1vl095</link> <guid>https://status.bazaarvoice.com/incidents/fln9qg1vl095</guid> </item> <item> <title>Workbench Outage Cluster 5</title> <description> Aug <var data-var='date'>20</var>, <var data-var='time'>08:37</var> CDT Resolved - Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)Aug <var data-var='date'>20</var>, <var data-var='time'>05:51</var> CDT Monitoring - The Workbench C5 Cluster has been restarted and access has been restored. Bazaarvoice continues to monitor the fix. [REDS-1254] Next update: AUGUST 20th, 2024, 10:00 AM CST or when the next update becomes availableAug <var data-var='date'>20</var>, <var data-var='time'>05:16</var> CDT Investigating - Bazaarvoice has identified an issue with Workbench that may prevent clients in Cluster 5 from being able to access Workbench. We are attempting to redeploy the cluster to correct the issue. —How to tell if this affects you?— When you attempt to access your workbench, you can see in the URL https://workbench-c[1-7].bazaarvoice.com the number after the ‘c’ states what server cluster you are on. If you see ‘c5’ this outage affects your workbench. [REDS-1254] AUGUST 20th, 2024, 8:00 AM CST or when the next update becomes available If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href=“https://portal.bazaarvoice.com”>Portal</a>, select Access the Support Community from the homepage or help menu and select “Open a Case” to submit a case with your question. CHAT: Sign in to <a href=“https://portal.bazaarvoice.com”>Portal</a>, select Access the Support Community and select the “Live Chat” button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days) Bazaarvoice Portal - Portal Applications </description> <pubDate>Tue, 20 Aug 2024 08:37:18 -0500</pubDate> <link>https://status.bazaarvoice.com/incidents/n6xlwfr55nr6</link> <guid>https://status.bazaarvoice.com/incidents/n6xlwfr55nr6</guid> </item> <item> <title>Degradation - Bazaarvoice Portal: Accounts page is inaccessible</title> <description> Aug <var data-var='date'>15</var>, <var data-var='time'>11:09</var> CDT Resolved - Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support.Aug <var data-var='date'>14</var>, <var data-var='time'>15:03</var> CDT Monitoring - Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: AUGUST 15th, 2024, 12:00PM CST If you have any questions, please contact Bazaarvoice Support.Aug <var data-var='date'>14</var>, <var data-var='time'>13:10</var> CDT Investigating - Bazaarvoice has identified an issue that is causing a degradation of the Bazaarvoice Portal, the Accounts page is inaccessible. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: AUGUST 15th, 2024, 10:00AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href=“https://portal.bazaarvoice.com”>Portal</a>, select Access the Support Community from the homepage or help menu and select “Open a Case” to submit a case with your question. CHAT: Sign in to <a href=“https://portal.bazaarvoice.com”>Portal</a>, select Access the Support Community and select the “Live Chat” button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days) </description> <pubDate>Thu, 15 Aug 2024 11:09:19 -0500</pubDate> <link>https://status.bazaarvoice.com/incidents/tf1t0jjg6y82</link> <guid>https://status.bazaarvoice.com/incidents/tf1t0jjg6y82</guid> </item> <item> <title>Degradation - Workbench Alerts re-direct links</title> <description> Aug <var data-var='date'>13</var>, <var data-var='time'>13:14</var> CDT Resolved - Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support.Aug <var data-var='date'>13</var>, <var data-var='time'>10:02</var> CDT Investigating - Bazaarvoice has identified an issue that is causing a degradation of Workbench Alerts. When an alert is received, the re-direct link leads the user to the BV Portal homepage, instead of the specific review the alert was delivered for. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: AUGUST 13th, 2024, 5:00PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to <a href=“https://portal.bazaarvoice.com”>Portal</a>, select Access the Support Community from the homepage or help menu and select “Open a Case” to submit a case with your question. CHAT: Sign in to <a href=“https://portal.bazaarvoice.com”>Portal</a>, select Access the Support Community and select the “Live Chat” button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days) </description> <pubDate>Tue, 13 Aug 2024 13:14:00 -0500</pubDate> <link>https://status.bazaarvoice.com/incidents/xyx5vqzjq50n</link> <guid>https://status.bazaarvoice.com/incidents/xyx5vqzjq50n</guid> </item> </channel> </rss>

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