NICE on LinkedIn: #nicecustomerstories #customerexperience #artificialintelligence

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Sharon Gamble, MBA, Customer…"> <meta property="og:title" content="NICE on LinkedIn: #nicecustomerstories #customerexperience #artificialintelligence"> <meta name="twitter:title" content="NICE on LinkedIn: #nicecustomerstories #customerexperience #artificialintelligence"> <title>NICE on LinkedIn: #nicecustomerstories #customerexperience #artificialintelligence</title> <meta name="twitter:card" content="summary_large_image"> <meta name="robots" content="noarchive, max-image-preview:large"> <meta property="lnkd:url" content="https://www.linkedin.com/feed/update/urn:li:activity:7265712211342336001"> <meta property="og:type" content="article"> <meta property="og:url" content="https://www.linkedin.com/posts/nice-systems_nicecustomerstories-customerexperience-activity-7265712211342336001-BvWM"> <meta property="og:image" 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customerexperience, artificialintelligence","width":1280,"name":"NICE on LinkedIn: #nicecustomerstories #customerexperience #artificialintelligence","thumbnailUrl":"https://media.licdn.com/dms/image/v2/D4D10AQEWlbyTv1KQvQ/videocover-high/videocover-high/0/1732280767460?e=2147483647&v=beta&t=Baw5oF2UBObgm0eOUeIbjh4pIBaFVtp11Tdh_WbtclU","uploadDate":"2024-11-22T13:06:21.552Z","description":"To keep pace with the city’s rapid, sustained growth, the City of Fort Worth is always looking for ways to improve operations.\n\nSharon Gamble, MBA, Customer Service Administrator at the City of Fort Worth, explains how NICE transformed this government entity, and how purpose-built AI will continue to support its contact centers as their unique needs grow.\n\nhttps://bit.ly/4gpcBIt\n\n#NICECustomerStories #CustomerExperience 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class="relative px-2 pb-0 bg-color-background-container container-lined pt-1.5 main-feed-activity-card main-feed-activity-card-with-comments" data-activity-urn="urn:li:activity:7265712211342336001" data-featured-activity-urn="urn:li:activity:7265712211342336001" data-attributed-urn="urn:li:ugcPost:7265712210222469120">   <div class="flex"> <div class="base-main-feed-card__entity-lockup"> <div class="flex items-center font-sans mb-1" data-test-id="main-feed-activity-card__entity-lockup"> <a href="https://www.linkedin.com/company/nice-systems?trk=public_post_feed-actor-image" class="relative" data-tracking-control-name="public_post_feed-actor-image" data-tracking-will-navigate> <img class="inline-block relative w-6 h-6 " data-delayed-url="https://media.licdn.com/dms/image/v2/D4D0BAQFF50nIM3iIOA/company-logo_100_100/company-logo_100_100/0/1688279748841/nice_systems_logo?e=2147483647&v=beta&t=V8gXD7ZkrKpyOUhzjgCKJMjoxNvyIflyx1951MwFdYA" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/cs8pjfgyw96g44ln9r7tct85f" alt="View organization page for NICE, graphic">  </a> <div class="flex flex-col self-start min-w-0 ml-1 "> <div class="text-color-text "> <a class="text-sm link-styled no-underline leading-open" href="https://www.linkedin.com/company/nice-systems?trk=public_post_feed-actor-name" data-tracking-control-name="public_post_feed-actor-name" aria-label="View organization page for NICE" data-tracking-will-navigate> NICE </a>  </div> <p class="!text-xs text-color-text-low-emphasis leading-[1.33333] m-0 truncate">  359,686 followers </p>  <span class="!text-xs text-color-text-low-emphasis leading-[1.33333] flex"> <time class="flex-none"> 2mo <span aria-hidden="true" class="text-color-text-low-emphasis before:middot"></span> <span> Edited </span> </time>  </span> </div>  </div> </div> <div class="ellipsis-menu absolute right-0 top-0 main-feed-activity-card__ellipsis-menu !top-auto !relative !mr-1" 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outline-offset-[-2px]">  <icon class="ellipsis-menu__item-icon text-color-text h-[24px] w-[24px] mr-1" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/iq0x9q37wj214o129ai1yjut"> </icon> Report this post </a>  </li>  </ul>  </div> </div> </div> <div class="attributed-text-segment-list__container relative mt-1 mb-1.5 babybear:mt-0 babybear:mb-0.5"> <p class="attributed-text-segment-list__content text-color-text !text-sm whitespace-pre-wrap break-words attributed-text-segment-list__content-truncated" dir="ltr" data-test-id="main-feed-activity-card__commentary">To keep pace with the city’s rapid, sustained growth, the <a class="link" href="https://www.linkedin.com/company/city-of-fort-worth?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>City of Fort Worth</a> is always looking for ways to improve operations. Sharon Gamble, MBA, Customer Service Administrator at the City of Fort Worth, explains how NICE transformed this government entity, and how purpose-built AI will continue to support its contact centers as their unique needs grow. <a class="link" href="https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Fbit%2Ely%2F4gpcBIt&urlhash=Y4oA&trk=public_post-text" target="_self" rel="nofollow" data-tracking-control-name="public_post-text" data-tracking-will-navigate>https://bit.ly/4gpcBIt</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fnicecustomerstories&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#NICECustomerStories</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fcustomerexperience&trk=public_post-text" target="_self" 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link">sign in</a> </p> </article> <code id="is-mobile" style="display: none"></code> </section> <section class="core-section-container my-3 related-posts">  <h2 class="core-section-container__title section-title"> More Relevant Posts </h2>  <div class="core-section-container__content break-words"> <ul> <li class="mb-1.5"> <div class="link-overlay relative"> <a aria-label="Post by Steve Infante" class="absolute left-0 top-0 h-full w-full z-1 !border-0" data-tracking-control-name="link-overlay-public_post" href="https://www.linkedin.com/posts/steveinfante_nice-customer-stories-city-of-fort-worth-activity-7270910433983684610-UhU6" target="_self"></a> <article class="relative px-2 pb-0 bg-color-background-container container-lined pt-1.5 main-feed-activity-card related-posts__crosslink" data-activity-urn="urn:li:activity:7270910433983684610" data-featured-activity-urn="urn:li:activity:7270910433983684610" data-attributed-urn="urn:li:ugcPost:7270910403944050688">   <div class="flex"> <div class="base-main-feed-card__entity-lockup"> <div class="flex items-center font-sans mb-1" data-test-id="main-feed-activity-card__entity-lockup"> <a href="https://www.linkedin.com/in/steveinfante?trk=public_post_feed-actor-image" class="relative" data-tracking-control-name="public_post_feed-actor-image" data-tracking-will-navigate> <img class="inline-block relative rounded-[50%] w-6 h-6 " data-delayed-url="https://media.licdn.com/dms/image/v2/D5603AQHUVRVQXXgnrg/profile-displayphoto-shrink_400_400/profile-displayphoto-shrink_400_400/0/1703084809767?e=2147483647&v=beta&t=E_waodZ1T8cCn1Iu0UIqlUxYqEmrmyhlL4jokdcjjs8" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt="View profile for Steve Infante, graphic">  </a> <div class="flex flex-col self-start min-w-0 ml-1 "> <div class="text-color-text "> <a class="text-sm link-styled no-underline leading-open" href="https://www.linkedin.com/in/steveinfante?trk=public_post_feed-actor-name" data-tracking-control-name="public_post_feed-actor-name" aria-label="View profile for Steve Infante" data-tracking-will-navigate> Steve Infante </a>  </div> <p class="!text-xs text-color-text-low-emphasis leading-[1.33333] m-0 truncate">  Vice President of Partner Sales, CX Americas for NICE </p>  <span class="!text-xs text-color-text-low-emphasis leading-[1.33333] flex"> <time class="flex-none"> 2mo  </time>  </span> </div>  </div> </div> <div class="ellipsis-menu absolute right-0 top-0 main-feed-activity-card__ellipsis-menu !top-auto !relative !mr-1" data-test-id="main-feed-activity-card__ellipsis-menu"> <div class="collapsible-dropdown flex items-center relative hyphens-auto"> <button class="ellipsis-menu__trigger collapsible-dropdown__button btn-md btn-tertiary cursor-pointer !py-[6px] !px-1 flex items-center rounded-[50%] " aria-expanded="false" aria-label="Open menu" 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break-words attributed-text-segment-list__content-truncated" dir="ltr" data-test-id="main-feed-activity-card__commentary">To keep pace with the city’s rapid, sustained growth, the <a class="link" href="https://www.linkedin.com/company/city-of-fort-worth?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>City of Fort Worth</a> is always looking for ways to improve operations. Sharon Gamble, Customer Service Administrator at the City of Fort Worth, explains how <a class="link" href="https://www.linkedin.com/company/nice-systems?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>NICE</a> transformed this government entity, and how purpose-built AI will continue to support its contact centers as their unique needs grow. <a class="link" href="https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Fbit%2Ely%2F4gpcBIt&urlhash=Y4oA&trk=public_post-text" target="_self" rel="nofollow" data-tracking-control-name="public_post-text" data-tracking-will-navigate>https://bit.ly/4gpcBIt</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fnicecustomerstories&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#NICECustomerStories</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fcustomerexperience&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#CustomerExperience</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fartificialintelligence&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#ArtificialIntelligence</a></p> <button class="attributed-text-segment-list__btn-truncation absolute right-0 bottom-0 pl-1 bg-color-background-container text-color-text-secondary text-sm font-medium babybear:font-bold invisible cursor-pointer hover:text-color-link-hover hover:underline" data-feed-action="see-more-post" data-feed-action-category="EXPAND" data-feed-action-type="expandCommentaryText" data-feed-control="commentary_expand" aria-hidden="true" tabindex="0"> …more </button> </div>  <div class="share-native-video w-main-feed-card-media " data-test-id="feed-native-video-content">  <video class="share-native-video__node video-js" crossorigin="anonymous" data-poster-url="https://media.licdn.com/dms/image/v2/D5610AQGhlrl4cdLfxQ/videocover-high/videocover-high/0/1733520128997?e=2147483647&v=beta&t=5UiUTG_q0p1Z058ai6Umdjn9SXtSSoDtGviaJLZqwBw" data-aspect-ratio="1.7777778" data-adaptive-aspect-ratio="true" data-digitalmedia-asset-urn="urn:li:digitalmediaAsset:D5610AQGhlrl4cdLfxQ" data-tracking-id="MH5QMsMQSJS9I9SHjEeAbA==" playsinline> </video> </div> <div class="sponsored-video-footer flex justify-between py-1 px-1.5 -mx-2 border-1 border-solid border-color-border-faint bg-color-background-container-tint" data-feed-action-type="viewLink" data-feed-control="linkedin_video_description" data-feed-action-category="VIEW"> <h5 class="text-sm text-color-text font-medium" dir="ltr">NICE Customer Stories | City of Fort Worth: Government Solutions</h5>  </div> <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs main-feed-activity-card__social-actions"> <a href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Fposts%2Fsteveinfante_nice-customer-stories-city-of-fort-worth-activity-7270910433983684610-UhU6&trk=public_post_social-actions-reactions" target="_self" data-tracking-control-name="public_post_social-actions-reactions" data-tracking-will-navigate class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="16 Reactions" data-separate-ctas="false" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="16" data-singular="%numReactions%" data-plural="%numReactions%" tabindex="0"> <img alt data-reaction-type="LIKE" 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data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt="View profile for Miles Hamilton, graphic">  </a> <div class="flex flex-col self-start min-w-0 ml-1 "> <div class="text-color-text "> <a class="text-sm link-styled no-underline leading-open" href="https://www.linkedin.com/in/miles-hamilton-3b4a97210?trk=public_post_feed-actor-name" data-tracking-control-name="public_post_feed-actor-name" aria-label="View profile for Miles Hamilton" data-tracking-will-navigate> Miles Hamilton </a>  </div> <p class="!text-xs text-color-text-low-emphasis leading-[1.33333] m-0 truncate">  Increasing Cost Savings For Companies With Automation & A.I.| A.I. Consultant | Monday.com expert | Monday.com Implementation Consultant </p>  <span class="!text-xs text-color-text-low-emphasis leading-[1.33333] flex"> <time class="flex-none"> 4mo  </time>  </span> </div>  </div> </div> <div class="ellipsis-menu absolute right-0 top-0 main-feed-activity-card__ellipsis-menu !top-auto !relative !mr-1" data-test-id="main-feed-activity-card__ellipsis-menu"> <div class="collapsible-dropdown flex items-center relative hyphens-auto"> <button class="ellipsis-menu__trigger collapsible-dropdown__button btn-md btn-tertiary cursor-pointer !py-[6px] !px-1 flex items-center rounded-[50%] " aria-expanded="false" aria-label="Open menu" data-tracking-control-name="public_post_ellipsis-menu-trigger" tabindex="0"> <icon class="ellipsis-menu__trigger-icon m-0 p-0 centered-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/671xosfpvk4c0kqtyl87hashi"></icon> </button> <ul class="collapsible-dropdown__list hidden container-raised absolute w-auto overflow-y-auto flex-col items-stretch z-1 bottom-auto top-[100%]" role="menu" tabindex="-1"> <li class="ellipsis-menu__item border-t-1 border-solid border-color-border-low-emphasis first-of-type:border-none flex"> <a href="/uas/login?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Fposts%2Fmiles-hamilton-3b4a97210_chanhassen-will-start-using-artificial-intelligence-activity-7245093289484279808-mi1h&trk=public_post_ellipsis-menu-semaphore-sign-in-redirect&guestReportContentType=POST&_f=guest-reporting" data-tracking-control-name="public_post_ellipsis-menu-semaphore-sign-in-redirect" data-tracking-will-navigate data-item-type="semaphore" data-semaphore-content-type="POST" data-semaphore-content-urn="urn:li:activity:7245093289484279808" data-semaphore-tracking-prefix="public_post_ellipsis-menu-semaphore" data-is-logged-in="false" data-modal="semaphore__toggle" class="semaphore__toggle visited:text-color-text-secondary ellipsis-menu__semaphore ellipsis-menu__item-button flex items-center w-full p-1 cursor-pointer font-sans text-sm font-bold link-styled focus:link-styled link:no-underline active:bg-color-background-container-tint focus:bg-color-background-container-tint hover:bg-color-background-container-tint outline-offset-[-2px]">  <icon class="ellipsis-menu__item-icon text-color-text h-[24px] w-[24px] mr-1" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/iq0x9q37wj214o129ai1yjut"> </icon> Report this post </a>  </li>  </ul>  </div> </div> </div> <div class="attributed-text-segment-list__container relative mt-1 mb-1.5 babybear:mt-0 babybear:mb-0.5"> <p class="attributed-text-segment-list__content text-color-text !text-sm whitespace-pre-wrap break-words " dir="ltr" data-test-id="main-feed-activity-card__commentary">In the digital era, we are frequently confronted with buzzwords like 'Artificial Intelligence' and 'Automation', rapidly becoming core aspects of the business landscape. When we peel back the intrigue of these phrases, it's nothing short of fascinating to comprehend their true magnitude. The potential of this disruptive technology extends far beyond the standard realms of productivity and cost-efficiency, especially for small businesses and large enterprises alike. Let's take the logistics industry as an example. The manual intensive tasks of inventory management, delivery scheduling, and workforce allocation can be significantly optimized using this technology. Smart algorithms can predict and manage inventory levels based on demand, automating processes that would typically require multiple resources. The result? Improved productivity, resource efficiency, and ultimately more significant bottom-line margins. Visualization is key here. Imagine a factory operating 24/7 with self-coordinating systems, robotic sorters handling packages, and software analyzing performance in real-time. This isn't some futuristic scenario, it's the present. Leveraging AI and automation, businesses can transform their fundamental operations, proactively addressing bottlenecks and continuously improving and evolving. However, it's essential not to lose sight of the human element. While these technologies offer fantastic benefits, the magic truly sparks when human ingenuity collaboratively works with automated systems. It’s not about replacing, but enhancing human capacity in surprising and beneficial ways. Walking in this evolving technological landscape, having genuine conversations, and sharing knowledge is one my passion. Your insights also matter - so connect with me, and let's shape our understanding of the future of business, together. <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fai&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#AI</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fautomation&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#Automation</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Finnovation&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#Innovation</a> <a class="link" 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data-tracking-control-name="public_post_feed-actor-name" aria-label="View organization page for Design for All" data-tracking-will-navigate> Design for All </a>  </div> <p class="!text-xs text-color-text-low-emphasis leading-[1.33333] m-0 truncate">  77 followers </p>  <span class="!text-xs text-color-text-low-emphasis leading-[1.33333] flex"> <time class="flex-none"> 8mo  </time>  </span> </div>  </div> </div> <div class="ellipsis-menu absolute right-0 top-0 main-feed-activity-card__ellipsis-menu !top-auto !relative !mr-1" data-test-id="main-feed-activity-card__ellipsis-menu"> <div class="collapsible-dropdown flex items-center relative hyphens-auto"> <button class="ellipsis-menu__trigger collapsible-dropdown__button btn-md btn-tertiary cursor-pointer !py-[6px] !px-1 flex items-center rounded-[50%] " aria-expanded="false" aria-label="Open menu" data-tracking-control-name="public_post_ellipsis-menu-trigger" tabindex="0"> <icon class="ellipsis-menu__trigger-icon m-0 p-0 centered-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/671xosfpvk4c0kqtyl87hashi"></icon> </button> <ul class="collapsible-dropdown__list hidden container-raised absolute w-auto overflow-y-auto flex-col items-stretch z-1 bottom-auto top-[100%]" role="menu" tabindex="-1"> <li class="ellipsis-menu__item border-t-1 border-solid border-color-border-low-emphasis first-of-type:border-none flex"> <a href="/uas/login?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Fposts%2Fdesign-for-all-europe_eidd-designforall-activity-7204458120067166208-veuw&trk=public_post_ellipsis-menu-semaphore-sign-in-redirect&guestReportContentType=POST&_f=guest-reporting" data-tracking-control-name="public_post_ellipsis-menu-semaphore-sign-in-redirect" data-tracking-will-navigate data-item-type="semaphore" data-semaphore-content-type="POST" data-semaphore-content-urn="urn:li:activity:7204458120067166208" data-semaphore-tracking-prefix="public_post_ellipsis-menu-semaphore" data-is-logged-in="false" 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We talked about Design For All, Artificial Intelligence and Energy. Now we stop for a lunch break, waiting for the second session at 2 pm. 🔗 If you have not yet downloaded the program, you can do so at the following link: <a class="link" href="https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Flinktr%2Eee%2Feidd%2Edfa&urlhash=fNGC&trk=public_post-text" target="_self" rel="nofollow" data-tracking-control-name="public_post-text" data-tracking-will-navigate>https://linktr.ee/eidd.dfa</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Feidd&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#EIDD</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fdesignforall&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#DesignForAll</a></p>  </div> <ul class="grid grid-cols-6 grid-rows-[60%_40%] w-main-feed-card-media feed-images-content list-none pl-0 gap-0.125 h-[425px] babybear:h-[360px]" data-test-id="feed-images-content"> <li class="bg-color-background-container-tint text-[0px] col-span-3 " data-test-id="feed-images-content__list-item" data-position="0"> <img class="lazy-load w-full object-cover object-center h-full babybear:max-h-[400px]" data-delayed-url="https://media.licdn.com/dms/image/v2/D4D22AQEXwYcPSh8gZg/feedshare-shrink_2048_1536/feedshare-shrink_2048_1536/0/1717676666699?e=2147483647&v=beta&t=JulWdyc8Efl9up5wRpm6AKShqU_m5Yl_y16FHOgvaMU" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/921ynb2z53z33mhm3061qvjag" alt="No alternative text description for this image">  </li> <li class="bg-color-background-container-tint text-[0px] col-span-3 " data-test-id="feed-images-content__list-item" data-position="1"> <img class="lazy-load w-full object-cover object-center h-full babybear:max-h-[400px]" data-delayed-url="https://media.licdn.com/dms/image/v2/D4D22AQHoI12oHI2dPw/feedshare-shrink_2048_1536/feedshare-shrink_2048_1536/0/1717676664445?e=2147483647&v=beta&t=tdQkiv3oapYJtLV98aO-Ro7jLH-3EEvyh_8zWTSxUTI" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/921ynb2z53z33mhm3061qvjag" alt="No alternative text description for this image">  </li> <li class="bg-color-background-container-tint text-[0px] col-span-2 " data-test-id="feed-images-content__list-item" data-position="2"> <img class="lazy-load w-full object-cover object-center h-full babybear:max-h-[400px]" data-delayed-url="https://media.licdn.com/dms/image/v2/D4D22AQE0S09DFSJJhw/feedshare-shrink_2048_1536/feedshare-shrink_2048_1536/0/1717676666537?e=2147483647&v=beta&t=JMIm61BjCaoY-G2uCxjqPRD7kkk-mG3771mb1ORCz6Y" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/921ynb2z53z33mhm3061qvjag" alt="No alternative text description for this image">  </li> <li class="bg-color-background-container-tint text-[0px] col-span-2 " data-test-id="feed-images-content__list-item" data-position="3"> <img class="lazy-load w-full object-cover object-center h-full babybear:max-h-[400px]" data-delayed-url="https://media.licdn.com/dms/image/v2/D4D22AQFmAIYT_Yjvhg/feedshare-shrink_2048_1536/feedshare-shrink_2048_1536/0/1717676666549?e=2147483647&v=beta&t=VqlElqRqmfFjqLurML2gXBxcoAr4SXEmFSIckLJShjc" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/921ynb2z53z33mhm3061qvjag" alt="No alternative text description for this image">  </li> <li class="bg-color-background-container-tint text-[0px] col-span-2 relative " data-test-id="feed-images-content__list-item" data-position="4"> <img class="lazy-load w-full object-cover object-center h-full babybear:max-h-[400px]" data-delayed-url="https://media.licdn.com/dms/image/v2/D4D22AQEBmf15mlmLSw/feedshare-shrink_2048_1536/feedshare-shrink_2048_1536/0/1717676666472?e=2147483647&v=beta&t=DAIeYV5IfMWV_Xsoi4_Ym-kYCn6jC5H7K6vjl1HZK-4" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/921ynb2z53z33mhm3061qvjag" alt="No alternative text description for this image"> <div class="absolute inset-0 bg-black-a60 text-center text-display-md text-white leading-[170px] babybear:leading-[150px]" data-test-id="feed-images-content__overlay"> +4 </div>  </li> </ul>  <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs main-feed-activity-card__social-actions"> <a href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Fposts%2Fdesign-for-all-europe_eidd-designforall-activity-7204458120067166208-veuw&trk=public_post_social-actions-reactions" target="_self" data-tracking-control-name="public_post_social-actions-reactions" data-tracking-will-navigate class="flex items-center font-normal text-color-text-low-emphasis no-underline visited:text-color-text-low-emphasis my-1" aria-label="9 Reactions" data-separate-ctas="false" data-test-id="social-actions__reactions" data-id="social-actions__reactions" data-num-reactions="9" data-singular="%numReactions%" data-plural="%numReactions%" tabindex="0"> <img alt data-reaction-type="LIKE" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bn39hirwzjqj18ej1fkz55671" height="16px" width="16px"> <span aria-hidden="true" class="font-normal ml-0.5" data-test-id="social-actions__reaction-count"> 9 </span> </a> <code id="social-actions__reaction-image-APPRECIATION" style="display: none"></code>  <code id="social-actions__reaction-image-EMPATHY" style="display: none"></code> <code id="social-actions__reaction-image-ENTERTAINMENT" style="display: none"></code>  <code id="social-actions__reaction-image-INTEREST" style="display: none"></code> <code id="social-actions__reaction-image-LIKE" style="display: none"></code> <code id="social-actions__reaction-image-MAYBE" style="display: none"></code> <code id="social-actions__reaction-image-PRAISE" style="display: none"></code>  </div> <div class="social-action-bar border-t-1 border-solid border-color-border-faint min-h-[44px] items-center flex flex-wrap babybear:justify-around !m-0"> <a class="social-action-bar__button " href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Fposts%2Fdesign-for-all-europe_eidd-designforall-activity-7204458120067166208-veuw&trk=public_post_like-cta" data-tracking-control-name="public_post_like-cta" data-tracking-will-navigate> <icon class="social-action-bar__icon " data-svg-class-name="social-action-bar__icon--svg " data-delayed-url="https://static.licdn.com/aero-v1/sc/h/70k0g8kmgdfjjymflqqzipzxj"> </icon> <span class="social-action-bar__button-text "> Like </span> </a> <a class="social-action-bar__button " href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Fposts%2Fdesign-for-all-europe_eidd-designforall-activity-7204458120067166208-veuw&trk=public_post_comment-cta" data-tracking-control-name="public_post_comment-cta" data-tracking-will-navigate> <icon class="social-action-bar__icon " data-svg-class-name="social-action-bar__icon--svg " data-delayed-url="https://static.licdn.com/aero-v1/sc/h/4ol9mo4lxvobj5ww3va90wz1o"> </icon> <span class="social-action-bar__button-text "> Comment </span> </a> <code id="i18n_copy_cta_message_success" style="display: none"></code> <code id="i18n_copy_cta_message_error" style="display: none"></code> <div class="collapsible-dropdown flex items-center relative hyphens-auto social-share inline-block relative select-none share-button " data-share-message="Share" 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</p> </article> <code id="is-mobile" style="display: none"></code> </div> </li> <li class="mb-1.5"> <div class="link-overlay relative"> <a aria-label="Post by iovox" class="absolute left-0 top-0 h-full w-full z-1 !border-0" data-tracking-control-name="link-overlay-public_post" href="https://www.linkedin.com/posts/iovox_toll-free-intelligence-activity-7235890480939442176-I7FA" target="_self"></a> <article class="relative px-2 pb-0 bg-color-background-container container-lined pt-1.5 main-feed-activity-card related-posts__crosslink" data-activity-urn="urn:li:activity:7235890480939442176" data-featured-activity-urn="urn:li:activity:7235890480939442176" data-attributed-urn="urn:li:share:7235890480280915969">   <div class="flex"> <div class="base-main-feed-card__entity-lockup"> <div class="flex items-center font-sans mb-1" data-test-id="main-feed-activity-card__entity-lockup"> <a href="https://uk.linkedin.com/company/iovox?trk=public_post_feed-actor-image" class="relative" data-tracking-control-name="public_post_feed-actor-image" data-tracking-will-navigate> <img class="inline-block relative w-6 h-6 " data-delayed-url="https://media.licdn.com/dms/image/v2/D560BAQFY266W5pH-mQ/company-logo_100_100/company-logo_100_100/0/1725559949566/iovox_logo?e=2147483647&v=beta&t=GwPv2wXe4fV6KyJyDey1AKFMFpD-bp5gGrniPznzTWk" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/cs8pjfgyw96g44ln9r7tct85f" alt="View organization page for iovox, graphic">  </a> <div class="flex flex-col self-start min-w-0 ml-1 "> <div class="text-color-text "> <a class="text-sm link-styled no-underline leading-open" href="https://uk.linkedin.com/company/iovox?trk=public_post_feed-actor-name" data-tracking-control-name="public_post_feed-actor-name" aria-label="View organization page for iovox" data-tracking-will-navigate> iovox </a>  </div> <p class="!text-xs text-color-text-low-emphasis leading-[1.33333] m-0 truncate">  7,026 followers </p>  <span class="!text-xs text-color-text-low-emphasis leading-[1.33333] flex"> <time class="flex-none"> 5mo  </time>  </span> </div>  </div> </div> <div class="ellipsis-menu absolute right-0 top-0 main-feed-activity-card__ellipsis-menu !top-auto !relative !mr-1" data-test-id="main-feed-activity-card__ellipsis-menu"> <div class="collapsible-dropdown flex items-center relative hyphens-auto"> <button class="ellipsis-menu__trigger collapsible-dropdown__button btn-md btn-tertiary cursor-pointer !py-[6px] !px-1 flex items-center rounded-[50%] " aria-expanded="false" aria-label="Open menu" data-tracking-control-name="public_post_ellipsis-menu-trigger" tabindex="0"> <icon class="ellipsis-menu__trigger-icon m-0 p-0 centered-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/671xosfpvk4c0kqtyl87hashi"></icon> </button> <ul class="collapsible-dropdown__list hidden container-raised absolute w-auto overflow-y-auto flex-col items-stretch z-1 bottom-auto top-[100%]" role="menu" tabindex="-1"> <li class="ellipsis-menu__item border-t-1 border-solid border-color-border-low-emphasis first-of-type:border-none flex"> <a href="/uas/login?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Fposts%2Fiovox_toll-free-intelligence-activity-7235890480939442176-I7FA&trk=public_post_ellipsis-menu-semaphore-sign-in-redirect&guestReportContentType=POST&_f=guest-reporting" data-tracking-control-name="public_post_ellipsis-menu-semaphore-sign-in-redirect" data-tracking-will-navigate data-item-type="semaphore" data-semaphore-content-type="POST" data-semaphore-content-urn="urn:li:activity:7235890480939442176" data-semaphore-tracking-prefix="public_post_ellipsis-menu-semaphore" data-is-logged-in="false" data-modal="semaphore__toggle" class="semaphore__toggle visited:text-color-text-secondary ellipsis-menu__semaphore ellipsis-menu__item-button flex items-center w-full p-1 cursor-pointer font-sans text-sm font-bold link-styled focus:link-styled link:no-underline 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Transform every call into actionable insights. Don't miss opportunities - optimize your toll-free numbers now. 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Uncover hidden revenue with iovox Insights for toll-free numbers. Turn every call into actionable data. Learn how top enterprises are boosting sales and service with AI-powered call analytics. <a class="link" href="https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Fbuff%2Ely%2F3AdVCZ4&urlhash=Upck&trk=public_post-text" target="_self" rel="nofollow" data-tracking-control-name="public_post-text" data-tracking-will-navigate>https://buff.ly/3AdVCZ4</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fiovoxtollfree&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#iovoxTollFree</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fintelligenttollfree&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#IntelligentTollFree</a> <a class="link" 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 </ul>  </div>  </div>  <p class="feed-cta-banner__text border-t-1 border-color-surface-border border-solid p-3 text-center text-md text-color-text-low-emphasis"> To view or add a comment, <a href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Fposts%2Fiovox_toll-free-intelligence-activity-7258736019716333568-9Mmp&trk=public_post_feed-cta-banner-cta" target="" aria-label="To view or add a comment, sign in" data-tracking-control-name="public_post_feed-cta-banner-cta" data-tracking-will-navigate="true" class="feed-cta-banner__link link">sign in</a> </p> </article> <code id="is-mobile" style="display: none"></code> </div> </li> <li class="mb-1.5"> <div class="link-overlay relative"> <a aria-label="Post by Thomas Kull" class="absolute left-0 top-0 h-full w-full z-1 !border-0" data-tracking-control-name="link-overlay-public_post" 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Is technology a cause or solution to <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fmodernslavery&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#modernslavery</a> in supply chains? Learn about STS to help (video 1 of 6). There's growing re-interest in socio-technical systems (STS) theory to understand why we continue having "people problems" and "tech failures". Special issue from <a class="link" href="https://www.linkedin.com/company/journal-of-operations-management?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>Journal of Operations Management (JOM)</a>: <a class="link" href="https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Flnkd%2Ein%2Fg-U8SC9a&urlhash=qZNz&trk=public_post-text" target="_self" rel="nofollow" data-tracking-control-name="public_post-text" data-tracking-will-navigate>https://lnkd.in/g-U8SC9a</a> Modern slavery special issue from <a class="link" href="https://www.linkedin.com/company/pomsociety?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>Production and Operations Management Society (POMS)</a>: <a class="link" href="https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Flnkd%2Ein%2FgmycBtCs&urlhash=43WB&trk=public_post-text" target="_self" rel="nofollow" data-tracking-control-name="public_post-text" data-tracking-will-navigate>https://lnkd.in/gmycBtCs</a> Reflections on STS design from Pasmore: <a class="link" href="https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Flnkd%2Ein%2FgZi8duJB&urlhash=1UcM&trk=public_post-text" target="_self" rel="nofollow" data-tracking-control-name="public_post-text" data-tracking-will-navigate>https://lnkd.in/gZi8duJB</a> STS and AI: <a class="link" href="https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Flnkd%2Ein%2Fg2fFuKpn&urlhash=JIa8&trk=public_post-text" target="_self" rel="nofollow" data-tracking-control-name="public_post-text" data-tracking-will-navigate>https://lnkd.in/g2fFuKpn</a> Share your thoughts and watch for our next video soon. <a class="link" href="https://www.linkedin.com/in/scott-ellis-6a75277?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>Scott Ellis</a> <a class="link" href="https://www.linkedin.com/in/ram-narasimhan-ph-d-87358b1?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>Ram Narasimhan Ph.D.</a> <a class="link" href="https://au.linkedin.com/in/sajadfayezi?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>Sajad Fayezi</a> <a class="link" href="https://ca.linkedin.com/in/rklassen1?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>Robert D. Klassen</a> <a class="link" href="https://de.linkedin.com/in/stefan-gold-84239491?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>Stefan Gold</a> <a class="link" href="https://uk.linkedin.com/in/dr-amy-benstead-41363619?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>Dr Amy Benstead</a> <a class="link" href="https://nl.linkedin.com/in/meriekestevens?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>Merieke Stevens</a> <a class="link" href="https://www.linkedin.com/in/amrou?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>Amrou Awaysheh</a> <a class="link" href="https://au.linkedin.com/in/ganna-pogrebna-7a846493?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>Ganna Pogrebna</a> <a class="link" href="https://www.linkedin.com/in/mateus-do-rego-ferreira-lima-ph-d-534b37a4?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>Mateus do Rego Ferreira Lima</a> <a class="link" href="https://www.linkedin.com/in/william-pasmore-4164321?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>Bill Pasmore</a> <a class="link" href="https://www.linkedin.com/in/stu-winby-20310?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>Stu Winby</a> <a class="link" href="https://www.linkedin.com/in/mohrman-susan-b4a7125b?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>Mohrman Susan</a> <a class="link" href="https://www.linkedin.com/in/rick-vanasse-vistagechair?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>Rick Vanasse</a> <a class="link" href="https://uk.linkedin.com/in/xinying-irene-yu-b967435b?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>Xinying (Irene) Yu</a> <a class="link" href="https://uk.linkedin.com/in/mark-ashton-fih-13562617?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>Mark Ashton FIH</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fsociotechnicalsystems&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#sociotechnicalsystems</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fsupplychain&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" 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class="attributed-text-segment-list__container relative mt-1 mb-1.5 babybear:mt-0 babybear:mb-0.5"> <p class="attributed-text-segment-list__content text-color-text !text-sm whitespace-pre-wrap break-words " dir="ltr" data-test-id="main-feed-activity-card__commentary">Reflecting on my recent attendance at the Warranty & Service Contract conference hosted by <a class="link" href="https://www.linkedin.com/company/strategic-solutions-network?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>Strategic Solutions Network</a>, I’m still struck by the whirlwind of insights discussed & shared. Diving back into my conference notes & reconnecting with the many subject matter experts I had the pleasure of meeting, the prevailing industry discourse included: - Dynamic Regulatory Landscape: The shifts are incessant, demanding vigilant attention from providers. Each state has its own “unique” set of laws & regulations. - The Rise of AI: AI's ascent has been nothing short of meteoric, transforming last year's peripheral discussions into this year's central themes. Delving into AI's potential to streamline contact center operations & unlock deeper insights from data ignited most discussions. - Rural Service Delivery: The cost, time, & the availability of service providers continues to puzzle providers & frustrate customers. There is no clear solution. For those entrenched in the Warranty industry or contemplating entry, I highly recommend this conference. Its rich tapestry of insights & networking opportunities is invaluable. <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fwarrantysupport&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#warrantysupport</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fwarrantyproviders&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#warrantyproviders</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fwarrantyindustry&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#warrantyindustry</a></p>  </div> <ul class="grid grid-cols-6 grid-rows-[60%_40%] w-main-feed-card-media 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Their groundbreaking computer vision technology, driven by AI, can identify potential hazards and risks that might otherwise go unnoticed. Learn more about what this powerful technology offers your workers compensation program. <a class="link" href="https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Flnkd%2Ein%2FgwtPdTfx&urlhash=bYna&trk=public_post-text" target="_self" rel="nofollow" data-tracking-control-name="public_post-text" data-tracking-will-navigate>https://lnkd.in/gwtPdTfx</a></p>  </div> <ul class="grid grid-cols-6 grid-rows-[60%_40%] w-main-feed-card-media feed-images-content list-none pl-0 " data-test-id="feed-images-content"> <li class="bg-color-background-container-tint text-[0px] col-span-full row-span-full " data-test-id="feed-images-content__list-item" data-position="0"> <img class="lazy-load w-full object-cover object-center h-full babybear:max-h-[400px]" data-delayed-url="https://media.licdn.com/dms/image/v2/D5622AQGe0eZY6QmOQw/feedshare-shrink_800/feedshare-shrink_800/0/1731438974564?e=2147483647&v=beta&t=QgidjzrjfJYw8yohHU-RHUaW2Yydif-4hIDCFysgO0k" 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block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-sv_SE" data-locale="sv_SE" role="menuitem" lang="sv_SE"> Svenska (Swedish) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="తెలుగు (Telugu)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-te_IN" data-locale="te_IN" role="menuitem" lang="te_IN"> తెలుగు (Telugu) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="ภาษาไทย (Thai)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action 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language-selector__link !font-regular" data-tracking-control-name="language-selector-tr_TR" data-locale="tr_TR" role="menuitem" lang="tr_TR"> Türkçe (Turkish) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Українська (Ukrainian)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-uk_UA" data-locale="uk_UA" role="menuitem" lang="uk_UA"> Українська (Ukrainian) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Tiếng Việt (Vietnamese)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" 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class="modal__overlay flex items-center bg-color-background-scrim justify-center fixed bottom-0 left-0 right-0 top-0 opacity-0 invisible pointer-events-none z-[1000] transition-[opacity] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.17s] py-4 " aria-hidden="true"> <section aria-modal="true" role="dialog" aria-labelledby="public_post_contextual-sign-in-modal-header" tabindex="-1" class="max-h-full modal__wrapper overflow-auto p-0 bg-color-surface max-w-[1128px] min-h-[160px] relative scale-[0.25] shadow-sm shadow-color-border-faint transition-[transform] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.33s] focus:outline-0 w-[1128px] mamabear:w-[744px] babybear:w-[360px] rounded-md"> <button class="modal__dismiss btn-tertiary h-[40px] w-[40px] p-0 rounded-full indent-0 contextual-sign-in-modal__modal-dismiss absolute right-0 m-[20px] cursor-pointer" aria-label="Dismiss" data-tracking-control-name="public_post_contextual-sign-in-modal_modal_dismiss"> <icon 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pointer-events-none z-[1000] transition-[opacity] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.17s] py-4 " aria-hidden="true"> <section aria-modal="true" role="dialog" aria-labelledby="public_post_contextual-sign-in_sign-in-modal-modal-header" tabindex="-1" class="max-h-full modal__wrapper overflow-auto p-0 bg-color-surface max-w-[1128px] min-h-[160px] relative scale-[0.25] shadow-sm shadow-color-border-faint transition-[transform] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.33s] focus:outline-0 w-[1128px] mamabear:w-[744px] babybear:w-[360px] rounded-md"> <button class="modal__dismiss btn-tertiary h-[40px] w-[40px] p-0 rounded-full indent-0 sign-in-modal__dismiss absolute right-0 cursor-pointer m-[20px]" aria-label="Dismiss" data-tracking-control-name="public_post_contextual-sign-in-modal_sign-in-modal_dismiss"> <icon class="sign-in-modal__dismiss-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/gs508lg3t2o81tq7pmcgn6m2"></icon> </button> <div class="modal__main w-full"> <div class="sign-in-modal__screen flex flex-col py-4 w-[513px] babybear:w-full px-3"> <h2 class="sign-in-modal__header font-sans text-display-md text-color-text "> Welcome back </h2> <code id="i18n_sign_in_form_show_text" style="display: none"></code> <code id="i18n_sign_in_form_show_label" style="display: none"></code> <code id="i18n_sign_in_form_hide_text" style="display: none"></code> <code id="i18n_sign_in_form_hide_label" style="display: none"></code> <code id="i18n_username_error_empty" style="display: none"></code> <code id="i18n_username_error_too_long" style="display: none"></code> <code id="i18n_username_error_too_short" style="display: none"></code> <code id="i18n_password_error_empty" style="display: none"></code> <code id="i18n_password_error_too_short" style="display: none"></code> <code id="i18n_password_error_too_long" style="display: none"></code>  <form data-id="sign-in-form" action="https://www.linkedin.com/uas/login-submit" method="post" novalidate class="mt-1.5 mb-2"> <input name="loginCsrfParam" value="2891624e-cc8f-44df-889e-fa02b079a098" type="hidden"> <div class="flex flex-col"> <div class="mt-1.5" data-js-module-id="guest-input"> <div class="flex flex-col"> <label class="input-label mb-1" for="public_post_contextual-sign-in_sign-in-modal_session_key"> Email or phone </label> <div class="text-input flex"> <input class="text-color-text font-sans text-md outline-0 bg-color-transparent grow" autocomplete="username" id="public_post_contextual-sign-in_sign-in-modal_session_key" name="session_key" required data-tracking-control-name="public_post_contextual-sign-in-modal_sign-in-modal_sign-in-session-key" data-tracking-client-ingraph type="text"> </div> </div> <p class="input-helper mt-1.5" for="public_post_contextual-sign-in_sign-in-modal_session_key" role="alert" data-js-module-id="guest-input__message"></p> </div> <div class="mt-1.5" data-js-module-id="guest-input"> <div class="flex flex-col"> <label class="input-label mb-1" for="public_post_contextual-sign-in_sign-in-modal_session_password"> Password </label> <div class="text-input flex"> <input class="text-color-text font-sans text-md outline-0 bg-color-transparent grow" autocomplete="current-password" id="public_post_contextual-sign-in_sign-in-modal_session_password" name="session_password" required data-tracking-control-name="public_post_contextual-sign-in-modal_sign-in-modal_sign-in-password" data-tracking-client-ingraph type="password"> <button aria-live="assertive" aria-relevant="text" data-id="sign-in-form__password-visibility-toggle" class="font-sans text-md font-bold text-color-action z-10 ml-[12px] hover:cursor-pointer" aria-label="Show your LinkedIn password" data-tracking-control-name="public_post_contextual-sign-in-modal_sign-in-modal_sign-in-password-visibility-toggle-btn" type="button">Show</button> </div> </div> <p class="input-helper mt-1.5" for="public_post_contextual-sign-in_sign-in-modal_session_password" role="alert" data-js-module-id="guest-input__message"></p> </div> <input name="session_redirect" value="https://www.linkedin.com/posts/nice-systems_nicecustomerstories-customerexperience-activity-7265712211342336001-BvWM" type="hidden">  </div> <div data-id="sign-in-form__footer" class="flex justify-between sign-in-form__footer--full-width"> <a data-id="sign-in-form__forgot-password" class="font-sans text-md font-bold link leading-regular sign-in-form__forgot-password--full-width" href="https://www.linkedin.com/uas/request-password-reset?trk=public_post_contextual-sign-in-modal_sign-in-modal_forgot_password" data-tracking-control-name="public_post_contextual-sign-in-modal_sign-in-modal_forgot_password" data-tracking-will-navigate>Forgot password?</a>  <input name="trk" value="public_post_contextual-sign-in-modal_sign-in-modal_sign-in-submit" type="hidden"> <button class="btn-md btn-primary flex-shrink-0 cursor-pointer sign-in-form__submit-btn--full-width" data-id="sign-in-form__submit-btn" data-tracking-control-name="public_post_contextual-sign-in-modal_sign-in-modal_sign-in-submit-btn" data-tracking-client-ingraph data-tracking-litms type="submit"> Sign in </button> </div> <div class="sign-in-form__divider left-right-divider pt-2 pb-3"> <p class="sign-in-form__divider-text font-sans text-sm text-color-text px-2"> or </p> </div> </form> <div class="w-full max-w-[400px] mx-auto"> <div class="google-auth-button" data-tracking-control-name="public_post_contextual-sign-in-modal_sign-in-modal_google-auth-button" data-tracking-client-ingraph> <code id="isTermsAndConditionsSkipEnabledAuthButton" style="display: none"></code> <p class="linkedin-tc__text text-color-text-low-emphasis text-xs pb-2" data-impression-id="public_post_contextual-sign-in-modal_sign-in-modal__button-skip-tc-text"> By clicking Continue to join or sign in, you agree to LinkedIn’s <a href="/legal/user-agreement?trk=public_post_contextual-sign-in-modal_sign-in-modal_auth-button_user-agreement" target="_blank" data-tracking-control-name="public_post_contextual-sign-in-modal_sign-in-modal_auth-button_user-agreement" data-tracking-will-navigate="true">User Agreement</a>, <a href="/legal/privacy-policy?trk=public_post_contextual-sign-in-modal_sign-in-modal_auth-button_privacy-policy" target="_blank" data-tracking-control-name="public_post_contextual-sign-in-modal_sign-in-modal_auth-button_privacy-policy" data-tracking-will-navigate="true">Privacy Policy</a>, and <a href="/legal/cookie-policy?trk=public_post_contextual-sign-in-modal_sign-in-modal_auth-button_cookie-policy" target="_blank" data-tracking-control-name="public_post_contextual-sign-in-modal_sign-in-modal_auth-button_cookie-policy" data-tracking-will-navigate="true">Cookie Policy</a>. </p> <div class="google-auth-button__placeholder google-auth-button__placeholder--black-border" data-theme="outline" data-logo-alignment="center" data-locale="en_US"></div>  </div> </div>  <p class="sign-in-modal__join-now m-auto font-sans text-md text-color-text mt-2"> New to LinkedIn? <a href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Fposts%2Fnice-systems_nicecustomerstories-customerexperience-activity-7265712211342336001-BvWM&trk=public_post_contextual-sign-in-modal_sign-in-modal_join-link" data-tracking-control-name="public_post_contextual-sign-in-modal_sign-in-modal_join-link" data-tracking-will-navigate="true" class="sign-in-modal__join-link">Join now</a> </p> </div> </div>  </section> </div> </div> </div> </div> <div class="contextual-sign-in-modal__divider left-right-divider"> <p class="contextual-sign-in-modal__divider-text font-sans text-sm text-color-text px-2"> or </p> </div> </div> <p class="contextual-sign-in-modal__join-now m-auto font-sans text-md text-color-text my-1"> New to LinkedIn? <a href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Fposts%2Fnice-systems_nicecustomerstories-customerexperience-activity-7265712211342336001-BvWM&trk=public_post_contextual-sign-in-modal_join-link" data-tracking-control-name="public_post_contextual-sign-in-modal_join-link" data-tracking-will-navigate="true" class="contextual-sign-in-modal__join-link">Join now</a> </p> <p class="linkedin-tc__text text-color-text-low-emphasis text-xs pb-2 contextual-sign-in-modal__terms-and-conditions m-auto w-[320px] pt-2 babybear:w-full" data-impression-id="linkedin-tc__button-skip-tc-text"> By clicking Continue to join or sign in, you agree to LinkedIn’s <a href="/legal/user-agreement?trk=linkedin-tc_auth-button_user-agreement" target="_blank" data-tracking-control-name="linkedin-tc_auth-button_user-agreement" data-tracking-will-navigate="true">User Agreement</a>, <a href="/legal/privacy-policy?trk=linkedin-tc_auth-button_privacy-policy" target="_blank" data-tracking-control-name="linkedin-tc_auth-button_privacy-policy" data-tracking-will-navigate="true">Privacy Policy</a>, and <a href="/legal/cookie-policy?trk=linkedin-tc_auth-button_cookie-policy" target="_blank" data-tracking-control-name="linkedin-tc_auth-button_cookie-policy" data-tracking-will-navigate="true">Cookie Policy</a>. </p> </div> </div>  </section> </div> </div> </div> </div> <div class="cta-modal overflow-hidden container-raised z-10 fixed bottom-3 right-3 min-h-[56px] p-2 babybear:hidden windows-app-upsell windows-app-upsell--msft flex flex-col p-2 w-[359px] !bg-[#F1F8FA] opacity-90 backdrop-blur-[2px] z-1" data-impression-id="public_post_windows-app-upsell_cta-modal" role="dialog" aria-labelledby="cta-modal-header" aria-describedby="cta-modal-subheader"> <div class="windows-app-upsell__linkedin-title-container pt-[6px] mb-1.5 flex align-center"> <icon class="windows-app-upsell__linkedin-bug-icon block w-[21px] h-[21px]" data-svg-class-name="windows-app-upsell__linkedin-bug-icon-svg w-[21px] h-[21px]" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/euqjj7tf5wvr33frd3x1jj9s"></icon> <p class="windows-app-upsell__linkedin-title uppercase text-xs text-color-text-secondary leading-[21px] ml-1"> LinkedIn </p> </div> <p class="windows-app-upsell__title font-sans text-md text-color-text-accent-4-hover font-semibold leading-regular mb-1"> Never miss a beat on the app </p> <p class="windows-app-upsell__body font-sans text-sm text-color-text-secondary leading-regular"> Don’t have the app? 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