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Freshworks: Streamlined Solutions | Customer Service, IT, Sales
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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div> </div></a></div></div></div></div></section><section id="fwhomepageproductsoffsetgrid" data-target-id="fwhomepageproductsoffsetgrid" width="100%" class="sc-ace17a57-0 sc-fe753677-1 kwHNDY"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 joOoNE"><div class="sc-ace17a57-0 bBfZiG"><div display="none" class="sc-ace17a57-0 bnIrpD"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" src="https://dam.freshworks.com/m/522525e4df853e73/original/freshdesk.webp" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 hPylvm"><div class="sc-ace17a57-0 fpEQlD"><span tabindex="0" class="sc-b323b31-0 hBtsTr">SUPPORT SOLUTIONS</span><h2 tabindex="0" class="sc-4555ca6a-0 eYkskr">Less complexity. More AI capability.</h2></div><div class="sc-ace17a57-0 kChrSf"><div class="sc-ace17a57-0 fuGodO"><a href="https://www.freshworks.com/freshdesk/" rel="" target="" display="block" cursor="pointer" text-decoration="none" width="100%" class="sc-e5af17da-0 kKcCUQ sc-43e278b1-0 kSyoty" aria-label="https://www.freshworks.com/freshdesk/"><div height="100%" class="sc-ace17a57-0 foNfJr"><div class="sc-ace17a57-0 fcZHEM"><span font-weight="bold" class="sc-b323b31-0 jQqvgp">Freshdesk</span><span width="20px" height="20px" class="sc-ace17a57-0 hGIajC"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></span></div><div class="sc-ace17a57-0 dLFyTP"><span class="sc-b323b31-0 fRFVjQ">Scale faster with a unified, intelligent customer support platform.</span></div></div></a><a href="https://www.freshworks.com/freshservice/" rel="" target="" display="block" cursor="pointer" text-decoration="none" width="100%" class="sc-e5af17da-0 kKcCUQ sc-43e278b1-0 kSyoty" aria-label="https://www.freshworks.com/freshservice/"><div height="100%" class="sc-ace17a57-0 foNfJr"><div class="sc-ace17a57-0 fcZHEM"><span font-weight="bold" class="sc-b323b31-0 jQqvgp">Freshservice</span><span width="20px" height="20px" class="sc-ace17a57-0 hGIajC"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></span></div><div class="sc-ace17a57-0 dLFyTP"><span class="sc-b323b31-0 fRFVjQ">Modernize IT service and operations with an intuitive, completely integrated IT.</span></div></div></a><a href="https://www.freshworks.com/live-chat-software/" rel="" target="" display="block" cursor="pointer" text-decoration="none" width="100%" class="sc-e5af17da-0 kKcCUQ sc-43e278b1-0 kSyoty" aria-label="https://www.freshworks.com/live-chat-software/"><div height="100%" class="sc-ace17a57-0 foNfJr"><div class="sc-ace17a57-0 fcZHEM"><span font-weight="bold" class="sc-b323b31-0 jQqvgp">Freshchat</span><span width="20px" height="20px" class="sc-ace17a57-0 hGIajC"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></span></div><div class="sc-ace17a57-0 dLFyTP"><span class="sc-b323b31-0 fRFVjQ">Have more meaningful conversations, across every channel, with every customer.</span></div></div></a><a href="https://www.freshworks.com/customer-service-suite/" rel="" target="" display="block" cursor="pointer" text-decoration="none" width="100%" class="sc-e5af17da-0 kKcCUQ sc-43e278b1-0 kSyoty" aria-label="https://www.freshworks.com/customer-service-suite/"><div height="100%" class="sc-ace17a57-0 foNfJr"><div class="sc-ace17a57-0 fcZHEM"><span font-weight="bold" class="sc-b323b31-0 jQqvgp">Freshdesk Omni</span><span width="20px" height="20px" class="sc-ace17a57-0 hGIajC"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></span></div><div class="sc-ace17a57-0 dLFyTP"><span class="sc-b323b31-0 fRFVjQ">Get the whole package with our all-in-one solution, boosted with generative AI.</span></div></div></a><a href="https://www.freshworks.com/crm/sales/" rel="" target="" display="block" cursor="pointer" text-decoration="none" width="100%" class="sc-e5af17da-0 kKcCUQ sc-43e278b1-0 kSyoty" aria-label="https://www.freshworks.com/crm/sales/"><div height="100%" class="sc-ace17a57-0 foNfJr"><div class="sc-ace17a57-0 fcZHEM"><span font-weight="bold" class="sc-b323b31-0 jQqvgp">Freshsales</span><span width="20px" height="20px" class="sc-ace17a57-0 hGIajC"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></span></div><div class="sc-ace17a57-0 dLFyTP"><span class="sc-b323b31-0 fRFVjQ">Sell smarter and faster while leaving time-consuming tasks to automation.</span></div></div></a><a href="https://www.freshworks.com/crm/marketing/" rel="" target="" display="block" cursor="pointer" text-decoration="none" width="100%" class="sc-e5af17da-0 kKcCUQ sc-43e278b1-0 kSyoty" aria-label="https://www.freshworks.com/crm/marketing/"><div height="100%" class="sc-ace17a57-0 foNfJr"><div class="sc-ace17a57-0 fcZHEM"><span font-weight="bold" class="sc-b323b31-0 jQqvgp">Freshmarketer</span><span width="20px" height="20px" class="sc-ace17a57-0 hGIajC"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></span></div><div class="sc-ace17a57-0 dLFyTP"><span class="sc-b323b31-0 fRFVjQ">Attract, engage, and nurture your customers through the engagement channels they love.</span></div></div></a><a href="https://www.freshworks.com/products/" rel="" target="" display="none" cursor="pointer" text-decoration="none" width="100%" class="sc-e5af17da-0 eohWmX sc-43e278b1-0 kSyoty" aria-label="https://www.freshworks.com/products/"><div height="100%" class="sc-ace17a57-0 foNfJr"><div class="sc-ace17a57-0 fcZHEM"><span font-weight="bold" class="sc-b323b31-0 jQqvgp">All products and trials</span><span width="20px" height="20px" class="sc-ace17a57-0 hGIajC"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></span></div></div></a></div></div></div></div></div></div></section><section id="fwhomepagetestimonials" data-target-id="fwhomepagetestimonials" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 eKOIAF"><div class="sc-6293d692-0 iwlGdC"><div class="sc-ace17a57-0 fHDANn"><div class="sc-ace17a57-0 cuxKJz"><h2 class="sc-4555ca6a-0 eYkskr">Don’t just take it from us </h2></div></div></div><div class="sc-6293d692-0 kkHFqI"><div width="calc(300% + 128px)" transform="translateX(-0px)" class="sc-ace17a57-0 eOPVrX"><div width="100%" class="sc-6293d692-0 eESFVN custom-class-testimonial-0"><div cursor="pointer" class="sc-ace17a57-0 sc-9c7ccd19-0 dSdOZv hCfLDG"><div height="max-content" width="100%" class="sc-6293d692-0 WJKkH custom-class-testimonial-card-image-0"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27200%27%20height=%27200%27/%3e"/></span><img alt="Testimonial" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top"/><noscript><img alt="Testimonial" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F26e037fa4f73f82d%2Foriginal%2Fbluenile-video-testimonial-400x400.webp&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F26e037fa4f73f82d%2Foriginal%2Fbluenile-video-testimonial-400x400.webp&w=640&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F26e037fa4f73f82d%2Foriginal%2Fbluenile-video-testimonial-400x400.webp&w=640&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 frCnZh custom-class-testimonial-card-content-0"><div font-size="24" class="sc-b323b31-0 kQWUVs"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Reducing our no-show rate was important to have higher utilization of our sales team. With Freshsales, we brought it down to about 20%, and time is money.</p></div><div class="sc-ace17a57-0 cVmQEU"><span class="sc-b323b31-0 hVJReL">Mike Hopkins</span><span class="sc-b323b31-0 hVJReL">Senior VP, Sales and Service, Blue Nile</span></div><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 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Our end-users find it very simple to raise a ticket and support agents are able to easily transfer tickets within departments.</p></div><div class="sc-ace17a57-0 cVmQEU"><span class="sc-b323b31-0 hVJReL">Christy Cooper</span><span class="sc-b323b31-0 hVJReL">Senior IT Operations Analyst, Alterra Mountain Company</span></div><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 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style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27200%27%20height=%27200%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7f910630dfd170c9%2Foriginal%2Fallbirds-logo-400x400.png&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7f910630dfd170c9%2Foriginal%2Fallbirds-logo-400x400.png&w=640&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7f910630dfd170c9%2Foriginal%2Fallbirds-logo-400x400.png&w=640&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 frCnZh custom-class-testimonial-card-content-2"><div font-size="24" class="sc-b323b31-0 kQWUVs"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">We use Freshservice for everything, and that just makes it really easy—regardless of what you need as an employee—to know that you can always just go to this tool and you're going to get whatever you need.</p></div><div class="sc-ace17a57-0 cVmQEU"><span class="sc-b323b31-0 hVJReL">Rey Davila</span><span class="sc-b323b31-0 hVJReL">System Administrator, Allbirds</span></div><style 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1jw5uxz">.css-1jw5uxz{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;position:relative;box-sizing:border-box;-webkit-tap-highlight-color:transparent;background-color:transparent;outline:0;border:0;margin:0;border-radius:0;padding:0;cursor:pointer;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;vertical-align:middle;-moz-appearance:none;-webkit-appearance:none;-webkit-text-decoration:none;text-decoration:none;color:inherit;text-align:center;-webkit-flex:0 0 auto;-ms-flex:0 0 auto;flex:0 0 auto;font-size:1.9285714285714288rem;padding:8px;border-radius:50%;overflow:visible;color:rgba(0, 0, 0, 0.54);-webkit-transition:background-color 150ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 150ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;}.css-1jw5uxz::-moz-focus-inner{border-style:none;}.css-1jw5uxz.Mui-disabled{pointer-events:none;cursor:default;}@media print{.css-1jw5uxz{-webkit-print-color-adjust:exact;color-adjust:exact;}}.css-1jw5uxz.Mui-disabled{background-color:transparent;color:rgba(0, 0, 0, 0.26);}</style><button class="MuiButtonBase-root MuiIconButton-root MuiIconButton-sizeMedium sc-78422690-0 BaxLt css-1jw5uxz" tabindex="0" type="button" aria-label="Right"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><polyline points="9 18 15 12 9 6"></polyline></svg></button></div></div></div></section><section id="fwhomepagecarddeck" data-target-id="fwhomepagecarddeck" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 AHpFy"><div class="sc-ace17a57-0 lftLAG"><div 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data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 sc-c062d345-1 hIFXdk kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Freddy AI Agent has arrived</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Conversational. 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style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7118229f401a3282%2Foriginal%2FGartner.png&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7118229f401a3282%2Foriginal%2FGartner.png&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7118229f401a3282%2Foriginal%2FGartner.png&w=828&q=75 828w, 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loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 sc-c062d345-1 hIFXdk kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Gartner names Freshworks a Challenger</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Gartner recognizes Freshworks as a Challenger in the Gartner® Magic Quadrant™ for IT Service Management Platforms.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a></div><div class="sc-ace17a57-0 cfLoyf card-deck-items"><a href="https://fastcompanyme.com/collections/100-innovations-ideas-ceos-businesses-middle-east-2023/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 ihSSdi cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="100%" height="228px" class="sc-6293d692-0 sc-3a0af50c-0 bAluPN jtqyTJ"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F40870c4941efd8bd%2Foriginal%2FArticle-100InnovationsAndIdeas.png&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F40870c4941efd8bd%2Foriginal%2FArticle-100InnovationsAndIdeas.png&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F40870c4941efd8bd%2Foriginal%2FArticle-100InnovationsAndIdeas.png&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F40870c4941efd8bd%2Foriginal%2FArticle-100InnovationsAndIdeas.png&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F40870c4941efd8bd%2Foriginal%2FArticle-100InnovationsAndIdeas.png&w=1200&q=75 1200w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F40870c4941efd8bd%2Foriginal%2FArticle-100InnovationsAndIdeas.png&w=1920&q=75 1920w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F40870c4941efd8bd%2Foriginal%2FArticle-100InnovationsAndIdeas.png&w=2048&q=75 2048w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F40870c4941efd8bd%2Foriginal%2FArticle-100InnovationsAndIdeas.png&w=3840&q=75 3840w" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F40870c4941efd8bd%2Foriginal%2FArticle-100InnovationsAndIdeas.png&w=3840&q=75" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 sc-c062d345-1 hIFXdk kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">100 innovations and ideas shaping business</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Freshworks CIO says companies will deploy more bots in 2023 to reduce human dependance on mundane tasks, reduce cost and margin of error.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a></div><div class="sc-ace17a57-0 cfLoyf card-deck-items"><a href="https://youtu.be/CTrsKvoE5c4" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 ihSSdi cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="100%" height="228px" class="sc-6293d692-0 sc-3a0af50c-0 bAluPN jtqyTJ"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5f24269c43a46a34%2Foriginal%2Fmashup-video-card-342x304.webp&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5f24269c43a46a34%2Foriginal%2Fmashup-video-card-342x304.webp&w=750&q=75 750w, 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 sc-c062d345-1 hIFXdk kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">More impact, less stress</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">See how IT, customer service, and CRM teams succeed with Freshworks</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a></div></div></div></div><div class="sc-ace17a57-0 cYyaLZ"><style data-emotion="css 111224x">.css-111224x{text-align:center;-webkit-flex:0 0 auto;-ms-flex:0 0 auto;flex:0 0 auto;font-size:1.9285714285714288rem;padding:8px;border-radius:50%;overflow:visible;color:rgba(0, 0, 0, 0.54);-webkit-transition:background-color 150ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 150ms 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Your turn.</h2><div class="sc-ace17a57-0 sc-f90aba94-1 bnOzcQ"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Start your 14-day free trial. 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