Les Publications du Qu茅bec

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clearfix"><a href="https://archive-wikiwix-com.translate.goog/cache/index2.php?url=https://www.publicationsduquebec.gouv.qc.ca/cspq/fr/conditions-commerciales%23retours&_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" title="Retour">Retour</a> </div> <div class="yCmsComponent clearfix"><a href="https://archive-wikiwix-com.translate.goog/cache/index2.php?url=https://www.publicationsduquebec.gouv.qc.ca/cspq/fr/conditions-commerciales%23statuts&_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" title="Statuts des produits">Statuts des produits</a> </div> </div> <div class="yCmsContentSlot accountBodyContentSlot"> <div class="yCmsComponent clearfix"> <div class="simple_section"> <h2 class="simple_section_header"><a name="mod" class="simple_section_anchor">Modalit茅s et d茅lai de paiement</a></h2> <div class="content"> <p>Vous devez avoir un compte client aux Publications du Qu茅bec ou utiliser votre carte de cr茅dit Visa, Mastercard ou American Express pour le paiement de votre commande.</p> <p><a title="Formulaire de demande d'ouverture de compte client." style="font-size: 1.2em; text-decoration: none; font-family: 'trebuchet ms',sans-serif; font-weight: bold" href="https://archive-wikiwix-com.translate.goog/cache/index2.php?url=http://www2.publicationsduquebec.gouv.qc.ca/compte/formulaire.php&_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB"><span style="font-weight: bold; color: #ff8f40">禄</span> Ouvrir un compte client</a></p> <div style="margin-left: 50px"> <table title="D茅lai de paiement" style="width: 60%; text-align: center" cellpadding="10" border="0"> <tbody> <tr> <th> </th> <th>Partenaires</th> <th>Libraires<br> Distributeurs<br> Revendeurs</th> <th>Particuliers</th> <th>Non-d茅taillants</th> </tr> <tr> <th>D茅lai</th> <td>90 jours</td> <td>60 jours</td> <td>s. o.</td> <td>30 jours</td> </tr> </tbody> </table> </div><br> </div> </div> </div> <div class="yCmsComponent clearfix"> <div class="simple_section"> <h2 class="simple_section_header"><a name="frais" class="simple_section_anchor">Frais de port et de manutention</a></h2> <div class="content"> <div style="margin-left: 50px"> <table title="Commandes en ligne de particuliers" style="width: 60%; text-align: center" cellpadding="10" border="0"> <tbody> <tr> <th colspan="2">Commandes de particuliers</th> </tr> <tr> <td>Moins de 29 $</td> <td>6 $</td> </tr> <tr> <td>29 $ et plus</td> <td>Aucuns frais (Canada)</td> </tr> </tbody> </table>   </div> <div style="border-top: #73ad21 2px solid; border-right: #73ad21 2px solid; background: none transparent scroll repeat 0% 0%; border-bottom: #73ad21 2px solid; padding-bottom: 10px; padding-top: 10px; border-left: #73ad21 2px solid; border-radius: 25px; box-shadow: 10px 10px 5px #A9A9A9"> <div style="margin-left: 225px"> <table title="Commandes en ligne de d茅taillants" style="width: 60%; text-align: center" cellpadding="10" border="0"> <tbody> <tr> <th colspan="3">Commandes</th> </tr> <tr> <td> </td> <td>Partenaires, libraires, distributeurs, revendeurs</td> <td>Non-d茅taillants</td> </tr> <tr> <td>Moins de 400 $</td> <td>6 $</td> <td>6 $</td> </tr> <tr> <td>400 $ et plus</td> <td>1,5 %</td> <td>3 %</td> </tr> <tr> <td>Maximum</td> <td>200 $</td> <td>200 $</td> </tr> </tbody> </table>   </div> <div style="margin-left: 225px"> <table title="Commandes 脡tats-Unis" style="width: 60%; text-align: center" cellpadding="10" border="0"> <tbody> <tr> <th colspan="2">Commandes des 脡tats-Unis (effectif au 1<sup>er</sup> mai 2016)</th> </tr> <tr> <td>Moins de 150 $</td> <td>15 $</td> </tr> <tr> <td>150 $ et plus</td> <td>10 %</td> </tr> </tbody> </table>   </div> </div> <div style="border-top: #cccccc 1px solid; border-right: #cccccc 1px solid; border-bottom: #cccccc 1px solid; padding-bottom: 10px; padding-top: 10px; padding-left: 10px; margin: 30px 10px 10px; border-left: #cccccc 1px solid; padding-right: 10px"> <span style="border-top: #cccccc 1px solid; font-family: 'georgia'; border-right: #cccccc 1px solid; border-bottom: #cccccc 1px solid; position: relative; font-weight: bold; color: #009ddc; padding-bottom: 5px; padding-top: 5px; padding-left: 5px; border-left: #cccccc 1px solid; top: -17px; padding-right: 5px; background-color: #ffffff">Important</span> <ul> <li style="list-style-type: disc; margin-left: 12px">Les frais de port et de manutention sont taxables, sauf pour l鈥檈nvoi de commandes vers les 脡tats-Unis.</li> <li style="list-style-type: disc; margin-left: 12px">Des frais de manutention de 4,00 $ par commande s'appliquent m锚me si le client utilise son transporteur ou assure lui-m锚me la collecte (脿 l'exception des abonnements, des envois d鈥檕ffice, des pr茅not茅s et de certaines promotions).</li> <li style="list-style-type: disc; margin-left: 12px">Des frais suppl茅mentaires de 12,00$ s'appliqueront pour les commandes urgentes.</li> </ul> </div> </div> </div> </div> <div class="yCmsComponent clearfix"> <div class="simple_section"> <h2 class="simple_section_header"><a name="livraison" class="simple_section_anchor">D茅lai de livraison</a></h2> <div class="content"> <p><strong>Exp茅dition au Canada</strong></p> <p>Vous devez pr茅voir un d茅lai approximatif de 3 脿 5 jours ouvrables pour la r茅ception de votre commande.</p> <p>Transport terrestre seulement.</p> <p><strong>Exp茅dition aux 脡tats-Unis</strong></p> <p>Vous devez pr茅voir un d茅lai approximatif de 4 脿 6 semaines pour la r茅ception de votre commande.</p> <p>Transport terrestre seulement.</p> <p><strong>Exp茅dition 脿 l'ext茅rieur du Canada et des 脡tats-Unis</strong></p> <p>Veuillez vous adresser 脿:</p> <p><a href="https://archive-wikiwix-com.translate.goog/cache/index2.php?url=http://www.exportlivre.com/&_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB">Exportlivre</a> <img src="https://archive.wikiwix.com/cache/display2.php?url=https%3A%2F%2Fweb.archive.org%2Fweb%2F20170223005411im_%2Fhttp%3A%2F%2Fwww2.publicationsduquebec.gouv.qc.ca%2Fimages%2Flienext_13x13.jpg" alt="Lien externe." title="Lien externe."> <br> 289, boul. Desaulniers <br> Saint-Lambert (Qu茅bec) J4P 1M8 <br> CANADA <br> T茅l茅phone : 001-450-671-3888 <br> T茅l茅copieur : 001-450-671-2121</p> </div> </div> </div> <div class="yCmsComponent clearfix"> <div class="simple_section"> <h2 class="simple_section_header"><a name="multi" class="simple_section_anchor">Abonnements multiutilisateurs aux produits informatis茅s</a></h2> <div class="content"> <p><strong>Aucun remboursement pour les abonnements Internet</strong></p> <div style="margin-left: 40px"> <table cellpadding="10" border="0" title="Grille des licences de site" style="text-align: center; width: 80%"> <tbody> <tr align="center"> <th>Nombre<br> d'utilisateurs</th> <th>R茅duction *</th> </tr> <tr align="center"> <td>1 脿 9</td> <td>0,0 %</td> </tr> <tr align="center"> <td>10 脿 19</td> <td>50,0 %</td> </tr> <tr align="center"> <td>20 脿 49</td> <td>60,0 %</td> </tr> <tr align="center"> <td>50  et  +</td> <td>70,0 %</td> </tr> <tr> <td colspan="2"> <div style="border-bottom: #cccccc 1px solid; border-left: #cccccc 1px solid; padding-bottom: 10px; margin: 30px 10px 10px; padding-left: 5px; padding-right: 5px; border-top: #cccccc 1px solid; border-right: #cccccc 1px solid; padding-top: 10px"> <span style="border-bottom: #cccccc 1px solid; position: relative; border-left: #cccccc 1px solid; padding-bottom: 5px; background-color: #ffffff; padding-left: 5px; padding-right: 5px; font-family: 'georgia'; color: #009ddc; border-top: #cccccc 1px solid; top: -17px; font-weight: bold; border-right: #cccccc 1px solid; padding-top: 5px">Important</span> <p>* Les pourcentages d'escomptes indiqu茅s sont appliqu茅s uniquement 脿 la plage d'utilisateurs auxquels ils se r茅f猫rent.</p> <p>Exemple d鈥檜ne commande de 25 utilisateurs pour un abonnement d鈥檜ne valeur de 15$ :</p> <ul> <li>9 abonnements (1 脿 9) 脿 0% d鈥檈scompte au co没t de 135.00 $ (15.00 $ l鈥檜nit茅)</li> <li>10 abonnements (10 脿 19) 脿 50% d鈥檈scompte au co没t de 75.00 $ (7.50 $ l鈥檜nit茅)</li> <li>6 abonnements (20 脿 49) 脿 60% d鈥檈scompte au co没t de 36.00 $ (6.00 $ l鈥檜nit茅)</li> <li>Le prix de l鈥檃bonnement sera de : <strong>246.00 $</strong>. L鈥檈scompte calcul茅e est de : <strong>34.4%</strong></li> </ul> <p> </p> </div></td> </tr> </tbody> </table> </div> </div> </div> </div> <div class="yCmsComponent clearfix"> <div class="simple_section"> <h2 class="simple_section_header"><a name="quantite" class="simple_section_anchor">Remises sur quantit茅 sur produits autoris茅s</a></h2> <div class="content"> <p>Des remises sur quantit茅 sont accord茅es aux clients non d茅taillants 脿 l'achat de plusieurs exemplaires d'un m锚me ouvrage selon la grille suivante:</p> <div style="margin-left: 50px"> <table title="Remises sur quantit茅 sur produits autoris茅s" style="width: 60%; text-align: center" cellpadding="10" border="0"> <tbody> <tr align="center"> <th>Nombre<br> d'exemplaires</th> <th>Remise</th> </tr> <tr align="center"> <td>50 脿 199</td> <td>15 %</td> </tr> <tr align="center"> <td>200 脿 299</td> <td>20 %</td> </tr> <tr align="center"> <td>300 et plus</td> <td>25 %</td> </tr> </tbody> </table> <div style="border-top: #cccccc 1px solid; border-right: #cccccc 1px solid; border-bottom: #cccccc 1px solid; padding-bottom: 10px; padding-top: 10px; padding-left: 10px; margin: 30px 10px 10px; border-left: #cccccc 1px solid; padding-right: 10px"> <span style="border-top: #cccccc 1px solid; font-family: 'georgia'; border-right: #cccccc 1px solid; border-bottom: #cccccc 1px solid; position: relative; font-weight: bold; color: #009ddc; padding-bottom: 5px; padding-top: 5px; padding-left: 5px; border-left: #cccccc 1px solid; top: -17px; padding-right: 5px; background-color: #ffffff">Important</span> <a href="https://archive-wikiwix-com.translate.goog/cache/index2.php?url=https://www.publicationsduquebec.gouv.qc.ca/cspq/fr/faqFr%23specialOrder&_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB">Remise sur quantit茅 pour une commande sp茅ciale</a> </div> </div> <p> </p> </div> </div> </div> <div class="yCmsComponent clearfix"> <div class="simple_section"> <h2 class="simple_section_header"><a name="retours" class="simple_section_anchor">Retour</a></h2> <div class="content"> <p><strong>Retour de produits r茅guliers</strong></p> <p>Tout retour de marchandise doit 锚tre pr茅alablement autoris茅. Pour ce faire, vous devez d茅buter une proc茅dure de retour.</p> <p>Sauf exception, le transport li茅 au retour de marchandise est 脿 vos frais et il est payable 脿 votre transporteur.</p> <p>Le d茅lai dont vous disposez pour effectuer un retour varie selon la cat茅gorie de client 脿 laquelle vous appartenez:</p> <div style="margin-left: 50px"> <table title="D茅lai de retour" style="width: 60%; text-align: center" cellpadding="10" border="0"> <tbody> <tr> <th> </th> <th>Partenaires</th> <th>Librairies</th> <th>Distributeurs<br> Revendeurs</th> <th>Non-d茅taillants<br> Particuliers</th> </tr> <tr> <th>D茅lai de retour</th> <td>24 mois</td> <td>12 mois</td> <td>6 mois</td> <td>30 jours</td> </tr> </tbody> </table> </div> <p><strong>Retours sp茅ciaux</strong></p> <div style="margin-left: 50px"> <table title="Retours sp茅ciaux" style="width: 60%; text-align: center" cellpadding="10" border="0"> <tbody> <tr> <td><a href="https://archive-wikiwix-com.translate.goog/cache/index2.php?url=https://www.publicationsduquebec.gouv.qc.ca/cspq/fr/faqFr%23specialOrder&_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB">Commande sp茅ciale</a></td> <td>Aucun retour accept茅</td> </tr> <tr> <td>Vid茅os et photocopies de lois et de r猫glements</td> <td>Aucun retour accept茅</td> </tr> <tr> <td>Produits informatis茅s</td> <td>Retour r茅gulier, 脿 condition que les bo卯tes ou les emballages ne soient pas ouverts</td> </tr> <tr> <td>Livraison (erreur ou bris au moment de la livraison)</td> <td>Retour dans les 30 jours aux frais des Publications du Qu茅bec par le transporteur des Publications du Qu茅bec, apr猫s autorisation</td> </tr> <tr> <td>D茅faut de fabrication</td> <td>Retour aux frais des Publications du Qu茅bec par le transporteur des Publications du Qu茅bec, apr猫s autorisation</td> </tr> <tr> <td>Avis de retrait</td> <td>Retour dans les 60 jours avec copie de l鈥檃vis de retrait, si possible. Aux frais du client.</td> </tr> </tbody> </table> </div> <p><strong>Adresse de retour de marchandises</strong><br><br> Centre de services partag茅s du Qu茅bec<br> Les Publications du Qu茅bec<br> 350 de Copenhague, Local 130-3<br> Saint-Augustin-de-Desmaures(Qu茅bec)<br> G3A 2H3</p> <p> </p> </div> </div> </div> <div class="yCmsComponent clearfix"> <div class="simple_section"> <h2 class="simple_section_header"><a name="statuts" class="simple_section_anchor">Statuts des produits</a></h2> <div class="content"> <div style="margin-left: 50px"> <table cellpadding="10" border="0" title="Statuts des produits" style="text-align: center; width: 60%"> <tbody> <tr> <td>AA</td> <td>脌 para卯tre - commande not茅e</td> </tr> <tr> <td>AC</td> <td>Remise 脿 l鈥檕ffice</td> </tr> <tr> <td>AF</td> <td>脌 para卯tre - commande annul茅e</td> </tr> <tr> <td>EA</td> <td>脡puis茅 - commande not茅e</td> </tr> <tr> <td>EB</td> <td>脡puis茅 - commande annul茅e</td> </tr> <tr> <td>IA</td> <td>En r茅茅dition - commande not茅e</td> </tr> <tr> <td>IB</td> <td>En r茅茅dition - commande annul茅e</td> </tr> <tr> <td>IF</td> <td>Commande de fournitures</td> </tr> <tr> <td>IS</td> <td>Commande sp茅ciale sur demande</td> </tr> <tr> <td>IT</td> <td>T茅l茅chargement</td> </tr> <tr> <td>IY</td> <td>Abonnement 脿 para卯tre - commande not茅e</td> </tr> <tr> <td>ME</td> <td>Manquant chez l'茅diteur - commande not茅e</td> </tr> <tr> <td>MF</td> <td>Manquant chez l'茅diteur - commande annul茅e</td> </tr> <tr> <td>MH</td> <td>Manquant - sur demande - commande not茅e</td> </tr> <tr> <td>MJ</td> <td>Manquant - sans date - commande not茅e</td> </tr> <tr> <td>NB</td> <td>Non disponible - commande annul茅e</td> </tr> <tr> <td>NC</td> <td>Arr锚t de commercialisation temporaire (En embargo)</td> </tr> <tr> <td>ND</td> <td>Arr锚t de commercialisation d茅finitif</td> </tr> <tr> <td>OO</td> <td>Disponible</td> </tr> <tr> <td>PC</td> <td>Ne diffusons plus - commande annul茅e</td> </tr> <tr> <td>PF</td> <td>Ne diffusons plus - Voir le nouveau distributeur</td> </tr> <tr> <td>RF</td> <td>En r茅impression - sans date - commande not茅e</td> </tr> <tr> <td>RG</td> <td>En r茅impression - sans date - commande annul茅e</td> </tr> </tbody> </table> </div> </div> </div> </div> </div> </div> </div> </div><a id="skiptofooter"></a> <div class="yCmsContentSlot footer"> <div id="footer"> <div class="links"> <ul class="Fc left_col"> <li class="yCmsComponent"><a href="https://archive-wikiwix-com.translate.goog/cache/index2.php?url=https://www.publicationsduquebec.gouv.qc.ca/cspq/fr/qui-sommes-nous&_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" title="Qui sommes-nous">Qui sommes-nous</a></li> <li class="yCmsComponent"><a href="https://archive-wikiwix-com.translate.goog/cache/index2.php?url=https://www.publicationsduquebec.gouv.qc.ca/cspq/fr/nous-joindre&_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" title="Pour nous joindre">Pour nous joindre</a></li> <li class="yCmsComponent"><a href="https://archive-wikiwix-com.translate.goog/cache/index2.php?url=https://www.publicationsduquebec.gouv.qc.ca/cspq/fr/conditions-commerciales&_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" title="Conditions commerciales">Conditions commerciales</a></li> <li class="yCmsComponent"><a href="https://archive-wikiwix-com.translate.goog/cache/index2.php?url=http://www2.publicationsduquebec.gouv.qc.ca/accessibilite_fre.html&_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" title="Accessibilit茅">Accessibilit茅</a></li> </ul> <ul class="Fc left_col"> <li class="yCmsComponent"><a href="https://archive-wikiwix-com.translate.goog/cache/index2.php?url=https://www.publicationsduquebec.gouv.qc.ca/cspq/fr/politique-de-confidentialite&_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" title="Politique de confidentialit茅">Politique de confidentialit茅</a></li> <li class="yCmsComponent"><a href="https://archive-wikiwix-com.translate.goog/cache/index2.php?url=https://www.publicationsduquebec.gouv.qc.ca/cspq/fr/securite&_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" title="S茅curit茅">S茅curit茅</a></li> <li class="yCmsComponent"><a href="https://archive-wikiwix-com.translate.goog/cache/index2.php?url=https://www.publicationsduquebec.gouv.qc.ca/cspq/fr/assistance-technique&_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" title="Assistance technique">Assistance technique</a></li> </ul> </div> <div class="logo"> <img src="https://archive.wikiwix.com/cache/display2.php?url=https%3A%2F%2Fweb.archive.org%2Fweb%2F20170223005411im_%2Fhttps%3A%2F%2Fwww.publicationsduquebec.gouv.qc.ca%2Fcspq%2F_ui%2Fdesktop%2Fcommon%2Fimages%2FfooterLogo.gif"> </div> <div class="copyright"> 漏 Gouvernement du Qu茅bec, 2016 </div> </div> </div> </div> <form name="accessiblityForm"><input type="hidden" id="accesibility_refreshScreenReaderBufferField" name="accesibility_refreshScreenReaderBufferField" value=""> </form> <div id="ariaStatusMsg" class="skip" role="status" aria-relevant="text" aria-live="polite"></div> <script>function gtElInit() {var lib = new google.translate.TranslateService();lib.translatePage('fr', 'en', function () {});}</script> <script src="https://translate.google.com/translate_a/element.js?cb=gtElInit&hl=en-GB&client=wt" type="text/javascript"></script> </body> </html>

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