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<div id="block-minimally-branded-subtheme-branding" class="su-lockup su-lockup--option-none"> <a href="https://www.lockss.org/" > <div class="su-lockup__cell1"> <div class="su-lockup__logo-wrapper"> <img src="/sites/g/files/sbiybj27616/files/2024-03/lockss-program-400x59.png" alt="LOCKSS Program" class="su-lockup__custom-logo" /> </div> </div> </a> </div> <div class="su-site-search su-site-search" role="search"> <form action="/search" method="get" accept-charset="UTF-8"> <label class="su-site-search__sr-label" for="key">Search this site</label> <input type="text" id="key" name="key" class="su-site-search__input" placeholder="Search this site" maxlength="128"> <button type="submit" name="search" class="su-site-search__submit su-sr-only-text">Submit Search</button></form> </div> <div id="block-minimally-branded-subtheme-main-navigation" class="system-menu-block main"> <nav class="su-multi-menu--dropdowns su-multi-menu su-multi-menu--buttons su-multi-menu--right no-js" aria-label="main 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class="su-multi-menu__link-text-wrapper">David S.H. Rosenthal</span></a></li><li class="su-multi-menu__item"><a class="su-multi-menu__link" href="/about/history/victoria-reich"><span class="su-multi-menu__link-text-wrapper">Victoria Reich</span></a></li></ul></li><li class="su-multi-menu__item"><a class="su-multi-menu__link" href="/about/about-our-logo"><span class="su-multi-menu__link-text-wrapper">Our Logo</span></a></li><li class="su-multi-menu__item"><a class="su-multi-menu__link" href="/license"><span class="su-multi-menu__link-text-wrapper">Software License</span></a></li><li class="su-multi-menu__item"><a class="su-multi-menu__link" href="/about/privacy-policy"><span class="su-multi-menu__link-text-wrapper">Privacy Policy</span></a></li></ul></li><li class="su-multi-menu__item"><a class="su-multi-menu__link" href="/why-lockss" data-toggle="tooltip" title="Additional link to the Why LOCKSS page"><span class="su-multi-menu__link-text-wrapper">Why LOCKSS?</span></a></li><li class="su-multi-menu__item su-multi-menu__item--parent su-multi-menu__item--active-trail"><a class="su-multi-menu__link" href="/use-lockss"><span class="su-multi-menu__link-text-wrapper">Use LOCKSS</span></a><ul class="su-multi-menu__menu su-multi-menu__menu-lv2"><li class="su-multi-menu__item"><a class="su-multi-menu__link" href="/use-lockss/how-lockss-works"><span class="su-multi-menu__link-text-wrapper">How LOCKSS Works</span></a></li><li class="su-multi-menu__item"><a class="su-multi-menu__link" href="/about/software"><span class="su-multi-menu__link-text-wrapper">Software</span></a></li><li class="su-multi-menu__item su-multi-menu__item--active-trail su-multi-menu__item--current"><a class="su-multi-menu__link" href="/use-lockss/support" aria-current="true"><span class="su-multi-menu__link-text-wrapper">Support</span></a></li><li class="su-multi-menu__item"><a class="su-multi-menu__link" href="/use-lockss/post-cancellation-and-perpetual-access"><span class="su-multi-menu__link-text-wrapper">Post-Cancellation and Perpetual Access</span></a></li><li class="su-multi-menu__item"><a class="su-multi-menu__link" href="/use-lockss/publishers"><span class="su-multi-menu__link-text-wrapper">For Publishers</span></a></li><li class="su-multi-menu__item"><a class="su-multi-menu__link" href="/use-lockss/industry-standards"><span class="su-multi-menu__link-text-wrapper">Industry Standards</span></a></li></ul></li><li class="su-multi-menu__item su-multi-menu__item--parent"><a class="su-multi-menu__link" href="/join-lockss"><span class="su-multi-menu__link-text-wrapper">Join LOCKSS</span></a><ul class="su-multi-menu__menu su-multi-menu__menu-lv2"><li class="su-multi-menu__item"><a class="su-multi-menu__link" href="/join-lockss/code-conduct"><span class="su-multi-menu__link-text-wrapper">Code of Conduct</span></a></li><li class="su-multi-menu__item"><a class="su-multi-menu__link" href="/join-lockss/build-network"><span class="su-multi-menu__link-text-wrapper">Build a Network</span></a></li><li class="su-multi-menu__item su-multi-menu__item--parent"><a class="su-multi-menu__link" href="/join-lockss/networks"><span class="su-multi-menu__link-text-wrapper">Networks</span></a><ul class="su-multi-menu__menu su-multi-menu__menu-lv3"><li class="su-multi-menu__item"><a class="su-multi-menu__link" href="/gln"><span class="su-multi-menu__link-text-wrapper">Global LOCKSS Network</span></a></li><li class="su-multi-menu__item"><a class="su-multi-menu__link" href="/join-lockss/networks/digital-federal-depository-library-program"><span class="su-multi-menu__link-text-wrapper">Digital Federal Depository Library Program</span></a></li></ul></li><li class="su-multi-menu__item"><a class="su-multi-menu__link" href="/join-lockss/partner-communities"><span class="su-multi-menu__link-text-wrapper">Partner Communities</span></a></li><li class="su-multi-menu__item"><a class="su-multi-menu__link" href="/join-lockss/case-studies"><span class="su-multi-menu__link-text-wrapper">Case Studies</span></a></li><li class="su-multi-menu__item"><a class="su-multi-menu__link" href="/join-lockss/governance"><span class="su-multi-menu__link-text-wrapper">Governance</span></a></li></ul></li><li class="su-multi-menu__item"><a class="su-multi-menu__link" href="/contact"><span class="su-multi-menu__link-text-wrapper">Contact</span></a></li></ul></nav> </div> </section> </header><main class="page-content" id="page-content"><div data-drupal-messages-fallback class="hidden"></div> <div id="block-minimally-branded-subtheme-content" class="system-main-block block-system block-minimally-branded-subtheme-content"> <section class="node basic-page node--layout-full"> <div class="content"> <div class="jumpstart-ui--one-column"> <div class="main-region"> </div> </div> <div class="jumpstart-ui--one-column centered-container"> <div class="main-region flex-12-of-12"> <div class="field-block node-stanford-page-title block-layout-builder"> <div class="node stanford-page title string label-hidden"><h1>Support</h1> </div> </div> </div> </div> <div class="jumpstart-ui--two-column flex-container centered-container"> <div class="left-region flex-lg-3-of-12"> <div class="menu-block main block block-menu navigation menu--main"> <h2 aria-hidden="true" class="visually-hidden" id="menu-blockmain-menu">Main navigation</h2> <a href="#main-content" class="visually-hidden focusable su-skipnav su-skipnav--content">Skip to main content</a> <nav class="su-multi-menu--dropdowns su-secondary-nav--light su-secondary-nav su-secondary-nav--static no-js" aria-label="secondary menu"> <div id="secondary-navigation" tabindex="-1" class="visually-hidden focusable">Secondary Navigation</div> <ul class="su-secondary-nav__menu su-secondary-nav__menu-lv1"><li class="su-secondary-nav__item"><a class="su-secondary-nav__link" href="/use-lockss/how-lockss-works"> How LOCKSS Works </a></li><li class="su-secondary-nav__item"><a class="su-secondary-nav__link" href="/about/software"> Software </a></li><li class="su-secondary-nav__item su-secondary-nav__item--active-trail su-secondary-nav__item--current"><a aria-current="true" class="su-secondary-nav__link" href="/use-lockss/support"> Support </a></li><li class="su-secondary-nav__item"><a class="su-secondary-nav__link" href="/use-lockss/post-cancellation-and-perpetual-access"> Post-Cancellation and Perpetual Access </a></li><li class="su-secondary-nav__item"><a class="su-secondary-nav__link" href="/use-lockss/publishers"> For Publishers </a></li><li class="su-secondary-nav__item"><a class="su-secondary-nav__link" href="/use-lockss/industry-standards"> Industry Standards </a></li></ul></nav> </div> </div> <div class="flex-lg-9-of-12 main-region"> <div class="jumpstart-ui-skipnav-main-anchor block-jumpstart-ui"> <div id="main-content" tabindex="-1" class="visually-hidden focusable">Main content start</div> </div> <div class="field-block node-stanford-page-su-page-components block-layout-builder"> <div class="node stanford-page su-page-components entity-reference-revisions label-hidden"> <div class="paragraph-item ptype-stanford-layout"> <div class="ptype-stanford-layout paragraph paragraph--type--stanford-layout paragraph--view-mode--default"> <div class="layout layout--layout-paragraphs-one-column"> <div class="layout__region layout__region--main"> <div class="ptype-stanford-wysiwyg paragraph paragraph--type--stanford-wysiwyg paragraph--view-mode--default"> <div class="su-wysiwyg-text paragraph stanford-wysiwyg text-long label-hidden"><p class="su-intro-text">The LOCKSS Program and its partner organizations offer a vibrant support network and community of practice for end users, system administrators, software developers, publishers, and publishing technology providers.</p> <h2>Documentation</h2> <p>The <a href="https://docs.lockss.org/">LOCKSS Documentation Portal</a> is the authoritative reference for LOCKSS software documentation, featuring the <a href="https://docs.lockss.org/projects/manual">LOCKSS 2.x System Manual</a>, the <a href="https://docs.lockss.org/en/latest/plugin">LOCKSS Plugin Developer Guide</a>, and more.</p> <p>The <a href="https://github.com/lockss/community/wiki">LOCKSS Community Wiki</a> complements the LOCKSS Documentation Portal, with technical information for software developers and system administrators.</p> <h2>Online Support</h2> <p>We invite end users, system administrators, software developers, publishers, content providers, and any interested parties to <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="73f577b1-ed94-4cbf-a07a-5528133ce283" href="/contact" title="Contact">submit a support request to the LOCKSS Program by e-mail</a>.</p> <p>The <a href="https://github.com/lockss/community/discussions">LOCKSS Community Discussions</a> at GitHub are a public message board for end users, software developers and system administrators.</p> <h2>LOCKSS Alliance Benefits</h2> <p>The <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="095871c2-4bae-43b6-8570-e15e5d4baa80" href="/about/software" title="Software">LOCKSS software</a> and <a href="https://docs.lockss.org/">documentation</a> are available at no cost and under open licenses. We strive to make LOCKSS technologies as accessible and widely-applicable as possible with the resources above alone. <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="557057d8-a7fd-4fd6-bfc0-92903a6ffb74" href="/join-lockss" title="Join LOCKSS">LOCKSS Alliance Members</a> are additionally entitled to direct technical support, for managing or participating in an <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="249a7bc8-d4cd-4d9a-89a7-78c2de9d0264" href="/join-lockss/networks" title="Networks">existing network</a>.</p> <p>This support covers the following aspects:</p> <ul> <li>LOCKSS network infrastructure: maintenance of the LOCKSS property server, plugin registry, and title database.</li> <li>LOCKSS nodes:       <ul> <li>consultation on hardware, software, and network requirements as well as technical and security policy constraints;</li> <li>implementation assistance including installation and configuration of the operating system, RAID, and LOCKSS technologies, as well as firewall testing and LOCKSS software operation verification;</li> <li>ongoing maintenance for operating system upgrades, storage additions and reconfigurations, server replacements, data migrations, and network changes.</li> </ul> </li> <li>Training: direct tutoring on the administrative user interface and other dimensions of managing LOCKSS systems.</li> </ul> <p>We can also provide support for <a href="/join-lockss/build-network">setting up new networks</a>, though this may entail additional fees beyond the <a href="/join-lockss/networks/global-lockss-network#participation-fees">LOCKSS Alliance participation fee</a>.</p></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div></section> </div> <button id="back-to-top"> <span class="fas fa-chevron-up"></span> Back to Top </button> </main> <footer id="footer"> <div id="block-minimally-branded-subtheme-config-pages" class="config-pages-block 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