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0-1.9252.7581-3.08.7581s-1.9611-1.0589-2.8876-2.3584a11.3987 11.3987 0 0 1 -1.9373-6.1487c0-3.61 2.3464-5.523 4.6566-5.523 1.2274 0 2.25.8062 3.02.8062.734 0 1.8771-.8543 3.2729-.8543a4.3778 4.3778 0 0 1 3.6822 1.841zm-6.8586-2.0456a1.3865 1.3865 0 0 1 -.2527-.024 1.6557 1.6557 0 0 1 -.0361-.337 4.0341 4.0341 0 0 1 1.0228-2.5148 4.1571 4.1571 0 0 1 2.7314-1.4078 1.7815 1.7815 0 0 1 .0361.373 4.1487 4.1487 0 0 1 -.9867 2.587 3.6039 3.6039 0 0 1 -2.5148 1.3236z"></path> </svg></span> <span class="globalnav-link-text"> Apple </span> </a></li> </ul> </div> </nav> <div id="globalnav-curtain" class="globalnav-curtain"></div> <div id="globalnav-placeholder" class="globalnav-placeholder"></div> </div> <script type="text/javascript" src="https://www.apple.com/api-www/global-elements/global-header/v1/assets/globalheader.umd.js"></script> <div id="app"> <div class="main section viewport-content" role="main" id="content"> <div id="sections" class="oberon-content"> <h1 class="gb-header">If you forgot your iPhone passcode or your iPhone is disabled</h1> <p class="gb-paragraph">If your iPhone uses iOS 15.2 or later, <a href="https://support-apple-com.translate.goog/105090?_x_tr_sl=pl&_x_tr_tl=no&_x_tr_hl=en-GB" class="gb-anchor">reset your passcode on your device without the need for a computer</a>.</p> <p class="gb-paragraph">If your iPhone uses an earlier version of iOS, select your iPhone type:</p> <div class="content-type-dropdown form-dropdown large-4 medium-6 small-12"><select class="form-dropdown-select" id="content_dropdown" aria-labelledby="content_dropdown_label"> <option value="TAG_1714760890688" name="iphone-with-face-id" selected>iPhone with Face ID</option> <option value="TAG_1714760950982" name="iphone-with-home-button">iPhone with Home Button</option> </select> <span class="form-dropdown-chevron" aria-hidden="true"></span> <span class="form-dropdown-label" id="content_dropdown_label" name="iphone-authentication-type" aria-hidden="true" data-ss-analytics-tag-id="TAG_1714760869988">iPhone Authentication Type</span> </div> <h2 class="gb-header">What you need</h2> <ul class="list gb-list undecorated-list"> <li class="gb-list_item"><p class="gb-paragraph"><span class="inline-icon gb-inline-icon"> <img class="gb-inline-icon-image" alt="" src="https://cdsassets.apple.com/live/7WUAS350/images/what-you-need-computer-icon.png" height="200" width="300"></span> Mac or Windows PC</p></li> <li class="gb-list_item"><p class="gb-paragraph"><span class="inline-icon gb-inline-icon"> <img class="gb-inline-icon-image" alt="" src="https://cdsassets.apple.com/live/7WUAS350/images/what-you-need-cable-icon.png" height="300" width="300"></span> Cable that could charge your phone</p></li> <li class="gb-list_item"><p class="gb-paragraph"><span class="inline-icon gb-inline-icon"> <img class="gb-inline-icon-image" alt="" src="https://cdsassets.apple.com/live/7WUAS350/images/what-you-need-internet-icon.png" height="300" width="300"></span> Internet connection</p></li> <li class="gb-list_item"><p class="gb-paragraph"><span class="inline-icon gb-inline-icon"> <img class="gb-inline-icon-image" alt="" src="https://cdsassets.apple.com/live/7WUAS350/images/what-you-need-time-icon.png" height="300" width="300"></span> Up to 60 minutes</p></li> </ul> <p class="gb-paragraph">If you don't have a computer and you can't borrow one, you need to go to <a href="https://translate.google.com/website?sl=pl&tl=no&hl=en-GB&u=https://locate.apple.com" class="gb-anchor">an Apple Store or Apple Authorized Service Provider</a> for help.</p> <div class="note gb-note"> <p class="gb-paragraph">To use a Windows PC to reset your iPhone, you must have either Apple Devices or iTunes installed on your computer.</p> </div> <div class="callout gb-callout"> <p class="gb-paragraph">If you reset your device with these steps, the process erases the data currently on your iPhone. After you reset your device, you can restore your iPhone from a backup if you previously created one.</p> </div> <div class="gb-group has-h2 step-layout step-numbered"> <h2 class="gb-header">Turn off your iPhone</h2> <h3 class="gb-header TAG_1714760890688 inactive">On your iPhone with Face ID</h3> <p class="gb-paragraph TAG_1714760890688 inactive">Press and hold both the side button and the Volume down button until the power off slider appears.</p><img class="gb-image TAG_1714760890688 inactive" alt="These are the Volume down and side buttons on an iPhone with Face ID." src="https://cdsassets.apple.com/live/7WUAS350/images/turn-off-iphone-face-id.png" height="760" width="760" style="max-width: min(100%,380px);"> <p class="gb-paragraph TAG_1714760890688 inactive">Drag the slider to power off your iPhone.</p> <h3 class="gb-header TAG_1714760950982 inactive">On your iPhone with a Home Button or top button</h3> <p class="gb-paragraph TAG_1714760950982 inactive">Press and hold either the top button or the side button until the power off slider appears.</p> <p class="gb-paragraph TAG_1714760950982 inactive">Drag the slider to power off your iPhone.</p> </div> <div class="gb-group has-h2 step-layout step-numbered"> <h2 class="gb-header">Connect to your computer as you hold the side button</h2> <h3 class="gb-header TAG_1714760890688 inactive">On your iPhone with Face ID</h3> <p class="gb-paragraph TAG_1714760890688 inactive">Connect the cable to your Mac or Windows PC. Next, connect the cable to your iPhone and quickly hold the side button. Do not release it.</p> <p class="gb-paragraph TAG_1714760890688 inactive">Continue to hold the side button while the Apple logo appears. Do not release the side button until an image of a computer and a cable appears.</p> </div> <div class="gb-group step-layout step-numbered"> <img class="gb-image TAG_1714760890688 inactive" alt="To put your iPhone in recovery mode, you need to hold the side button on an iPhone with Face ID as you connect the device to your computer with a cable." src="https://cdsassets.apple.com/live/7WUAS350/images/recovery-mode-iphone-face-id.png" height="760" width="760" style="max-width: min(100%,380px);"> <div class="note gb-note TAG_1714760890688 inactive"> <p class="gb-paragraph">If your iPhone buttons don't respond and you can't get to the image of a computer and a cable on the recovery mode screen, you might need service. <a href="https://translate.google.com/website?sl=pl&tl=no&hl=en-GB&u=https://getsupport.apple.com/?caller%3Dkbase" class="gb-anchor" link-type="ICON">Get service</a></p> </div> <h3 class="gb-header TAG_1714760950982 inactive">On iPhone 8, iPhone 8 Plus, and iPhone SE (2nd and 3rd generation)</h3> <p class="gb-paragraph TAG_1714760950982 inactive">Connect the cable to your Mac or Windows PC. Next, connect the cable to your iPhone and quickly hold the side button. Do not release it.</p> <p class="gb-paragraph TAG_1714760950982 inactive">Continue to hold the button while the Apple logo appears. Do not release the side button until an image of a computer and a cable appears.</p><img class="gb-image TAG_1714760950982 inactive" alt="To put an iPhone 8, iPhone 8 Plus, or iPhone SE (2nd and 3rd generation) in recovery mode, you need to hold the side button as you connect the device to your computer with a cable." src="https://cdsassets.apple.com/live/7WUAS350/images/recovery-mode-iphone-8.png" height="760" width="760" style="max-width: min(100%,380px);"> <h3 class="gb-header TAG_1714760950982 inactive">On iPhone 7 and iPhone 7 Plus</h3> <p class="gb-paragraph TAG_1714760950982 inactive">Connect the cable to your Mac or Windows PC. Next, connect the cable to your iPhone and quickly hold the Volume down button. Do not release it.</p> <p class="gb-paragraph TAG_1714760950982 inactive">Continue to hold the button while the Apple logo appears. Do not release the button until an image of a computer and a cable appears.</p><img class="gb-image TAG_1714760950982 inactive" alt="To put an iPhone 7 or iPhone 7 Plus in recovery mode, you need to hold the Volume down button as you connect the device to your computer with a cable." src="https://cdsassets.apple.com/live/7WUAS350/images/recovery-mode-iphone-7.png" height="760" width="760" style="max-width: min(100%,380px);"> <h3 class="gb-header TAG_1714760950982 inactive">On iPhone 6s and earlier or iPhone SE (1st generation)</h3> <p class="gb-paragraph TAG_1714760950982 inactive">Connect the cable to your Mac or Windows PC. Next, connect the cable to your iPhone and quickly hold the Home button. Do not release it.</p> <p class="gb-paragraph TAG_1714760950982 inactive">Continue to hold the button while the Apple logo appears. Do not release the button until an image of a computer and a cable appears.</p><img class="gb-image TAG_1714760950982 inactive" alt="Your iPhone is in recovery mode when a picture of a computer with a cable appears." src="https://cdsassets.apple.com/live/7WUAS350/images/recovery-mode-iphone-6.png" height="760" width="760" style="max-width: min(100%,380px);"> </div> <div class="note gb-note TAG_1714760950982 inactive"> <p class="gb-paragraph">If your iPhone buttons don't respond and you can't get to the image of a computer and a cable on the recovery mode screen, you might need service. <a href="https://translate.google.com/website?sl=pl&tl=no&hl=en-GB&u=https://getsupport.apple.com/?caller%3Dkbase" class="gb-anchor" link-type="ICON">Get service</a></p> </div> <div class="gb-group has-h2 step-layout step-numbered"> <h2 class="gb-header">Use your computer to restore your iPhone</h2> <h3 class="gb-header">On your Mac</h3> <p class="gb-paragraph">Open the Finder and locate your iPhone in the sidebar under Locations. Select Trust [your device] on your Mac if necessary. Choose Restore when you have the option to Restore or Update.</p> <p class="gb-paragraph">You might need to update your iPhone before you can finish restoring it, and this download can take more than 15 minutes to complete. If your device restarts during this process, turn off your iPhone and try the previous steps again.</p> <h3 class="gb-header">On your Windows PC</h3> <p class="gb-paragraph">Open Apple Devices and select your iPhone in the sidebar. Select Trust [your device] on your Windows PC if necessary. Then, select General. If you have a backup, select Restore Backup and follow the onscreen instructions. If you don't have a backup, select Restore [device] and follow the onscreen instructions.</p> <ul class="list gb-list undecorated-list"> <li class="gb-list_item"><p class="gb-paragraph"><a href="https://translate.google.com/website?sl=pl&tl=no&hl=en-GB&u=https://apps.microsoft.com/detail/9np83lwlpz9k" class="gb-anchor" link-type="External link">Get the Apple Devices app from the Microsoft Store</a></p></li> <li class="gb-list_item"><p class="gb-paragraph"><a href="https://support-apple-com.translate.goog/guide/devices-windows/restore-your-device-to-factory-settings-mchl21d802fe/1.4/windows/10?_x_tr_sl=pl&_x_tr_tl=no&_x_tr_hl=en-GB" class="gb-anchor" link-type="ICON">Learn how to restore your iPhone using Apple Devices on your Windows PC</a></p></li> </ul> <p class="gb-paragraph">If you don't have Apple Devices, open iTunes. Select Trust [your device] on your Windows PC if necessary. Then select the iPhone icon in the top of the window. Click Summary in the sidebar. Then, click Restore iPhone. Choose Restore when you have the option to Restore or Update.</p> <ul class="list gb-list undecorated-list"> <li class="gb-list_item"><p class="gb-paragraph"><a href="https://translate.google.com/website?sl=pl&tl=no&hl=en-GB&u=https://apps.microsoft.com/detail/9pb2mz1zmb1s" class="gb-anchor" link-type="External link">Get the iTunes app from the Microsoft Store</a></p></li> <li class="gb-list_item"><p class="gb-paragraph"><a href="https://support-apple-com.translate.goog/guide/itunes/restore-to-factory-settings-itnsdb1fe305/windows?_x_tr_sl=pl&_x_tr_tl=no&_x_tr_hl=en-GB" class="gb-anchor" link-type="ICON">Learn how to restore your iPhone using iTunes on your Windows PC</a></p></li> </ul> <p class="gb-paragraph">If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then turn off your iPhone and start again.</p> </div> <div class="gb-group has-h2 step-layout step-numbered"> <h2 class="gb-header">Follow the onscreen instructions to set up your iPhone</h2> <p class="gb-paragraph">Once the restore process finishes, the Hello screen will appear on your iPhone. Disconnect your phone from the computer and set up and use your iPhone.</p> <p class="gb-paragraph"><a href="https://support-apple-com.translate.goog/105132?_x_tr_sl=pl&_x_tr_tl=no&_x_tr_hl=en-GB" class="gb-anchor" link-type="ICON">Learn more about the process to set up your iPhone</a></p> <p class="gb-paragraph"><a href="https://support-apple-com.translate.goog/en-us/119858?_x_tr_sl=pl&_x_tr_tl=no&_x_tr_hl=en-GB" class="gb-anchor" link-type="ICON">Learn what to do if you forgot your iPad passcode</a></p> </div> <div class="mod-date"><span>Published Date:</span> <time datetime="November" 12, 2024itemprop="datePublished">November 12, 2024</time> </div> </div> </div> <div id="helpful-rating-wrapper"> <div id="helpful" class="ratings okapi-enabled"> <div> <fieldset id="question-state" class="show"><legend class="helpful-heading"> <span id="okapi-a">Helpful?</span> </legend> <div class="helpful-btn-grp"><button class="button button-reduced button-secondary" id="yes-button" data-ss-analytics-link-component_name="helpful" data-ss-analytics-link-component_type="helpful" data-ss-analytics-link-text="yes" data-ss-analytics-event="acs.link_click" title="Solved my problem"> Yes </button> <button class="button button-reduced button-secondary" id="no-button" data-ss-analytics-link-component_name="helpful" data-ss-analytics-link-component_type="helpful" data-ss-analytics-link-text="no" data-ss-analytics-event="acs.link_click" title="Not helpful"> No </button> </div> </fieldset> </div> <div id="feedback-state" class="form-element form-textbox-labelbelow hide"> <form autocomplete="off"><input type="hidden" id="form-counter-error-message" value="Maximum character limit is 250."> <label id="feedback-label" data-no-label="Thanks for letting us know." data-yes-label="We’re glad this article helped."></label> <div class="form-element form-textbox-labelbelow" id="feedback"> <div class="textarea-wrapper"> <div> <div class="form-textbox form-textbox-with-counter"><span class="form-label" id="optional_label" aria-hidden="true"></span> <textarea type="text" class="form-textbox-textarea form-counter-textarea form-text-area form-textbox-input" data-max-length="250" aria-labelledby="optional_label" aria-describedby="char_limit_counter" data-no-placeholder="How can we make this article more helpful? 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