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How to complain - queries and complaints with Grampian Online

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queries please click <a href="/digital-subscription-queries/"><u>here</u></a></h3> <hr> <div class="row"> <div class="col-lg-12"> <p>If the matter cannot be resolved it will then be referred to the </p> </div> <div class="col-lg-7"> <h3>Independent Press Standards Organisation</h3> <p> Gate House<br> 1 Farringdon Street<br> London<br> EC4M 7LG</p> </div> <div class="col-lg-5"> <a href="https://www.ipso.co.uk/" target="_blank"> <img src="/_assets/ipso_regulated.jpg" class="img-fluid" alt="IPSO"> </a> </div> <div class="col-lg-12"> <p>For information on the Code of Practice or IPSO, visit <a href="https://www.ipso.co.uk/" target="_blank"><u>www.ipso.co.uk</u></a>, email <a href="mailto:inquiries@ipso.co.uk"><u>inquiries@ipso.co.uk</u></a> or call <a href="tel:0300-123-2220"><u>0300 123 2220</u></a>.</p> </div> </div> <hr></div> <div class="col-12 col-md-12 col-lg-4 sidebar"> <div class="MPU mb-3 text-center"> <span id="p_mpu1" class="VRUYCQ" style="width: 300px; height: 250px;" 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