Frequently asked questions

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id="number">0</span> <a href="#" id="selected-area"> My selection </a> </div> </div> </div> </div> </div> </div> </div>  <article class="page-builder"> <div id="" class="row "> <div id="" class="col-xs-12 "> <div id="" class="grey-intro "> <div class="container"> <div class="row"> <div class="claim col-md-9 col-sm-10 col-xs-12 centered"> <h1>Frequently asked questions</h1> <p>Coach parking, tourist tax, how to get around the city… Here are the answers to your FAQs.</p> </div> </div> </div> </div> </div> </div> <div id="" class="row "> <div class="container"> <div class="row"> <div id="" class="col-xs-12 col-sm-offset-1 col-sm-10 columna central "> <div id="accordion1_temp_100" class="panel-group " role="tablist" aria-multiselectable="true"> <div class="panel panel-default"> <div class="panel-heading" role="tab"> <h4 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion1_temp_100" href="#collapse-temp_100-0"> Do I need to book my clients’ tickets in advance? </a> </h4> </div> <div id="collapse-temp_100-0" class="panel-collapse collapse"> <div class="panel-body"> <p>Some of Barcelona’s best-known attractions, particularly <a href="https://parkguell.barcelona/en/buy-tickets" rel="noopener noreferrer" target="_blank">Park Güell</a> and the <a href="https://sagradafamilia.org/en/tickets" rel="noopener noreferrer" target="_blank">Sagrada Familia</a>, receive millions of visitors a year, making it essential to book. We recommend you use their official websites where ticket prices are cheaper if you book in advance.</p> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab"> <h4 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion1_temp_100" href="#collapse-temp_100-1"> Where are the parking zones for tourist coaches in the city? </a> </h4> </div> <div id="collapse-temp_100-1" class="panel-collapse collapse"> <div class="panel-body"> <p>Barcelona has a series of dedicated parking zones for tourist coaches located close to the city’s main attractions for the convenience of visitors and drivers.</p><p><a href="https://www.zonabus.cat/en/home" rel="noopener noreferrer" target="_blank">Zonabus.cat</a> provides detailed information about these zones and relevant information that may affect tourist coaches visiting the city.</p> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab"> <h4 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion1_temp_100" href="#collapse-temp_100-2"> What is the tourist tax? </a> </h4> </div> <div id="collapse-temp_100-2" class="panel-collapse collapse"> <div class="panel-body"> <p>The tourist tax applicable under Catalan law is payable at the city’s hotels and other accommodation. The tax goes towards the upkeep of the city and improving infrastructures.</p><p>See the <a href="https://atc.gencat.cat/es/tributs/ieet/quota-tributaria/" target="_blank">rates</a> according to the accommodation category.</p> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab"> <h4 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion1_temp_100" href="#collapse-temp_100-3"> How many cruise terminals does Barcelona have and what services do they provide? </a> </h4> </div> <div id="collapse-temp_100-3" class="panel-collapse collapse"> <div class="panel-body"> <p>Barcelona has seven international terminals for cruise passengers. All the terminals offer a wide range of services and fast transport links to the city centre. You can find all the information about the terminals and connections in this link to <a href="http://www.portdebarcelona.cat/en/web/port-del-ciudada/cruceros" target="_blank">Port de Barcelona</a>.</p> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab"> <h4 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion1_temp_100" href="#collapse-temp_100-4"> How do I get to the city centre from the airport? </a> </h4> </div> <div id="collapse-temp_100-4" class="panel-collapse collapse"> <div class="panel-body"> <p>There are several ways to get to the centre of Barcelona from the airport, which is 14 km (9 miles) away. </p><p>One option is the<a href="https://bcnshop.barcelonaturisme.com/shopv3/en/product/1/barcelona-card.html?o=h" rel="noopener noreferrer" target="_blank"> Barcelona Card</a>, which provides travel to the city centre by public transport. You can travel on line 9 of the metro, the 46 bus or train from terminal 2. The <a href="https://aerobusbarcelona.es/?lang=en" rel="noopener noreferrer" target="_blank">Aerobús</a> is another fast and convenient option. The journey takes approximately 30 minutes from the airport to the final stop in the city centre. The buses pick up passengers from both terminals and call at designated stops in the city before reaching the final stop. You can also <a href="https://taxi.amb.cat/en/imet" rel="noopener noreferrer" target="_blank">book a taxi</a> when you arrive at the airport.</p><p>You’ll find all the relevant information about city transport on the <a href="https://www.barcelonaturisme.com/wv3/en/page/31/how-to-get-there.html" rel="noopener noreferrer" target="_blank">official Turisme de Barcelona website</a>.</p> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab"> <h4 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion1_temp_100" href="#collapse-temp_100-5"> What’s the best way to get around the city? </a> </h4> </div> <div id="collapse-temp_100-5" class="panel-collapse collapse"> <div class="panel-body"> <p>Barcelona has an excellent public transport network connecting the city centre with the main points of arrival: airport, railway stations and port. <a href="https://www.tmb.cat/en/home" target="_blank">This link</a> features information about the best ways to get around the city. There are several types of travel card you can use on the entire transport network. We recommend the <a href="https://bcnshop.barcelonaturisme.com/shopv3/en/product/1/barcelona-card.html?o=h" target="_blank">Barcelona Card</a>, which also includes free admission to, and discounts at the city’s main attractions.</p><p>Taxis are a quick and convenient way of getting around. We recommend the <a href="http://taxiecologic.com/es/" target="_blank">Taxi Ecològic</a>, a sustainable and eco-friendly means of transport.  </p><p>You’ll also find all the information about transport from the airport to the city on the <a href="https://www.barcelonaturisme.com/wv3/en/page/31/how-to-get-there.html" target="_blank">official Turisme de Barcelona website</a>.</p> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab"> <h4 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion1_temp_100" href="#collapse-temp_100-6"> What is the Low Emission Zone (ZBE) Rondes de Barcelona? </a> </h4> </div> <div id="collapse-temp_100-6" class="panel-collapse collapse"> <div class="panel-body"> <p>From 1st January 2020, from Monday to Friday between 7am to 8pm, only motorised vehicles with the DGT environmental label will be able to drive in the area inside the city’s ring roads. Vehicles that do not have the environmental label can apply for a special permit to drive in the low-emission zones.</p><p>All vehicles registered abroad must check that they meet the DGT’s low-emission standards and apply to be included on the ZBE register. If they do not meet the standards they must apply for the daily permit at least ten days in advance.</p><p>More information <a href="https://www.zbe.barcelona/en/index.html" target="_blank">here</a>.</p> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab"> <h4 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion1_temp_100" href="#collapse-temp_100-7"> How can I obtain great photos and videos of Barcelona? </a> </h4> </div> <div id="collapse-temp_100-7" class="panel-collapse collapse"> <div class="panel-body"> <p>If you’re looking for photos and videos to make your sales aids more attractive, Turisme de Barcelona has an extensive <a href="https://professional.barcelonaturisme.com/en/media-center1/graphic-resources" rel="noopener noreferrer" target="_blank">catalogue of graphic resources</a> . You’ll find it on this website along with the terms and conditions of use.</p> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab"> <h4 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion1_temp_100" href="#collapse-temp_100-8"> Which tourism products can I offer my clients? </a> </h4> </div> <div id="collapse-temp_100-8" class="panel-collapse collapse"> <div class="panel-body"> <p>Barcelona offers a wide range of activities for all ages and sectors that make the city a magnet for visitors: from visits to landmark buildings, guided walking tours and exclusive tours, to activities for the whole family. See the full range in our <a href="https://professional.barcelonaturisme.com/en/travel-trade/tourism-products/turisme-de-barcelona-catalogue" rel="noopener noreferrer" target="_blank">product catalogue</a>.</p> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab"> <h4 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion1_temp_100" href="#collapse-temp_100-9"> Can I claim a VAT refund on my purchases? </a> </h4> </div> <div id="collapse-temp_100-9" class="panel-collapse collapse"> <div class="panel-body"> <p>Non-EU citizens are entitled to a VAT refund on purchases higher than 90.15€. When customers make a purchase for an amount above this threshold the shops will issue them with a refund form. They then take this form to our <a href="https://www.barcelonaturisme.com/wv3/en/page/106/tax-free.html" target="_blank">tourist information offices</a> to obtain a cash refund during the ten days before the end of their trip. They can also claim a VAT refund at the airport before leaving the country. </p><p>For more details:</p><ul><li><a href="https://www.innovataxfree.com/en/" target="_blank">Innova Tax Free</a></li><li><a href="https://www.globalblue.com/" target="_blank">Global Blue</a></li><li><a href="https://www.planetpayment.com/en/shoppers/" target="_blank">Premier Tax Free</a></li><li><a href="https://www.traveltaxfree.com/en/" target="_blank">Travel Tax Free</a></li></ul> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab"> <h4 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion1_temp_100" href="#collapse-temp_100-10"> Where can I find out about official city guides? </a> </h4> </div> <div id="collapse-temp_100-10" class="panel-collapse collapse"> <div class="panel-body"> <p>Here is a list of the official city guide associations and businesses:</p><h5><strong>AGUICAT - Associació de Guies de Turisme Habilitats per la Generalitat de Catalunya per un Turisme Responsable i de Qualitat </strong></h5><h5>Passeig de Gracia, 81 (08008)</h5><h5>Tel. +34 617 224 544</h5><h5><a href="https://www.aguicat.cat/" rel="noopener noreferrer" target="_blank">www.aguicat.cat </a></h5><h5><a href="mailto:aguicat@aguicat.cat" rel="noopener noreferrer" target="_blank">aguicat@aguicat.cat</a></h5><h5><br></h5><h5><strong>AlwaysBarcelona </strong></h5><h5>Tel. 639 394 722 </h5><h5><a href="https://www.toursandguidesbarcelona.com/en/" rel="noopener noreferrer" target="_blank">www.toursandguidesbarcelona.com</a> </h5><h5><a href="mailto:guiadebarcelona@gmail.com" rel="noopener noreferrer" target="_blank">guiadebarcelona@gmail.com</a> </h5><h5><br></h5><h5><strong>Associació Professional d’Informadors Turístics de Barcelona (APIT)</strong></h5><h5>Pl. Berenguer el Gran, 1, 1º 1ª C (08002) </h5><h5>Tels. 933 198 416 </h5><h5><a href="http://www.apit-barcelona.org/news.php" rel="noopener noreferrer" target="_blank">www.apit-barcelona.org</a></h5><h5><a href="mailto:info@apit-barcelona.org" rel="noopener noreferrer" target="_blank">info@apit-barcelona.org</a> </h5><h5><br></h5><h5><strong>Guías de Barcelona SCP </strong></h5><h5>Ctra. Real, 103, 1r 2a (08960 Sant Just Desvern) </h5><h5>Tel. 934 739 224 </h5><h5><a href="https://www.guiasdebarcelona.com/en/" rel="noopener noreferrer" target="_blank">www.guiasdebarcelona.com</a> </h5><h5><a href="mailto:info@guiasdebarcelona.com" rel="noopener noreferrer" target="_blank">info@guiasdebarcelona.com</a> </h5><h5><br></h5><h5><strong>Icono, Serveis Culturals </strong></h5><h5>Av. Portal de l'Angel, 38, 4t 2a (08002) </h5><h5>Tel. 934 101 405 </h5><h5><a href="https://www.iconoserveis.com/en/" rel="noopener noreferrer" target="_blank">www.iconoserveis.com</a> </h5><h5><a href="mailto:info@iconoserveis.com" rel="noopener noreferrer" target="_blank">info@iconoserveis.com</a> </h5><h5><br></h5><h5><strong>Itinera Plus S.L </strong></h5><h5>Dr. Trueta, 202 (08005) </h5><h5>Tel. 933 428 333 </h5><h5><a href="https://itineraplus.com/inicio-rutas-english/" rel="noopener noreferrer" target="_blank">www.itineraplus.com</a></h5><h5><a href="mailto:info@itineraplus.com" rel="noopener noreferrer" target="_blank">info@itineraplus.com</a></h5><h5><br></h5><h5><strong>Live Barcelona </strong></h5><h5>Av. Montserrat 18, baixos C</h5><h5>Tel. 609 205 844 </h5><h5><a href="https://livebarcelona.com/" rel="noopener noreferrer" target="_blank">www.livebarcelona.com</a></h5><h5><a href="mailto:info@itineraplus.com" rel="noopener noreferrer" target="_blank">info@livebarcelona.com</a></h5><h5><br></h5><h5><strong>Urban Cultours </strong></h5><h5>Placeta de Manuel Ribé (08002)</h5><h5>Tel. 627 558 762 </h5><h5><a href="https://urbancultours.com/index.html" rel="noopener noreferrer" target="_blank">www.urbancultours.com</a></h5><h5><a href="mailto:info@itineraplus.com" rel="noopener noreferrer" target="_blank">info@urbancultours.com</a></h5><p><br></p><p>You can also check the directory of Catalonia trained guides. <a href="https://empresa.extranet.gencat.cat/rtcwebguies/AppJava/guiesTuristics.jsp?pg=0&lg=en&pst=9&idio=null&amte=null&idregistral=" rel="noopener noreferrer" target="_blank">See directory</a></p> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab"> <h4 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion1_temp_100" href="#collapse-temp_100-11"> Where can I find the city’s what’s on listings? </a> </h4> </div> <div id="collapse-temp_100-11" class="panel-collapse collapse"> <div class="panel-body"> <p>Discover <a href="https://www.barcelonaturisme.com/uploads/web/faqs/Barcelona_Whats_New_2022_ES.pdf" rel="noopener noreferrer" target="_blank">what's on</a> in Destination Barcelona, as well as the <a href="https://www.barcelonaturisme.com/wv3/en/page/39/agenda.html" rel="noopener noreferrer" target="_blank">agenda</a>, and soak up the city’s vibrant atmosphere.</p> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab"> <h4 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion1_temp_100" href="#collapse-temp_100-12"> Useful addresses of trade fairs and businesses </a> </h4> </div> <div id="collapse-temp_100-12" class="panel-collapse collapse"> <div class="panel-body"> <h5><strong>Barcelona Activa</strong></h5><h5>Llacuna, 162-164 (08018)</h5><h5>Tel. 934 019 777</h5><h5><a href="https://www.barcelonactiva.cat/en/home" rel="noopener noreferrer" target="_blank">www.barcelonactiva.es</a></h5><h5><br></h5><h5><strong>Cambra Oficial de Comerç, Indústria i Navegació de Barcelona</strong></h5><h5>Av. Diagonal, 452 - 454 (08006)</h5><h5>Tel. 934 169 300 </h5><h5><a href="https://www.cambrabcn.org/es" rel="noopener noreferrer" target="_blank">www.cambrabcn.es</a></h5><h5><br></h5><h5><strong>Fira de Barcelona</strong> </h5><h5>Av. Reina Maria Cristina, s/n (08004)</h5><h5>Tel. 932 332 000 </h5><h5><a href="https://www.firabarcelona.com/" rel="noopener noreferrer" target="_blank">www.firabcn.es</a></h5> </div> </div> </div> </div> </div> </div> </div> </div> <div id="" class="row "> <div class="container"> <div class="row"> <div id="" class="col-xs-12 col-sm-offset-1 col-sm-10 columna central "> <div id="" class=""> <h3>Didn’t find the answer you were looking for?</h3><p>If you have any further questions please contact our team and we’ll do our best to help you resolve them. 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