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Best Ticketing Software in 2023 - Zendesk Ticketing System | Zendesk Singapore

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itemProp="name" content="Zendesk for service"/><meta itemProp="position" content="1"/></li><li itemProp="itemListElement" itemscope="" itemType="https://schema.org/ListItem" class="Breadcrumbsstyle__Crumb-sc-16xz1hx-2 iYXkfi"><span data-interaction-type="link-primary" aria-current="page" itemProp="item" class="Breadcrumbsstyle__FauxLink-sc-16xz1hx-4 ihQZPj Linkstyle__LinkRoot-sc-1cm3ukq-2 hPvZoB"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Ticketing system</span></span><meta itemProp="name" content="Ticketing system"/><meta itemProp="position" content="2"/></li></ol></nav></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 gFciBV"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 eYalpn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Integrated ticketing system</h2><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 erblZw">Do customer service right</h1><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">A powerfully easy system for tracking, prioritising and solving customer support tickets</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a href="/sg/register/" data-interaction-type="button-primary" data-location="hero" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 eTmXgE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 hDRdYf" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Start your free trial<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a><a href="/sg/demo/" data-interaction-type="link-primary" data-location="hero" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 eTmXgE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dfYZwp" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">View demo</span></a></div></div><div class="StyledCol-sc-inuw62-0 jlCjvV Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 hGZBGY"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" fetchpriority="high" src="https://web-assets.zendesk.com/images/p-capabilities/ticketing-system/hero-2x.jpg" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 hXuZnp"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27270%27%20height=%27216%27/%3e"/></span><img alt="" fetchpriority="high" src="https://web-assets.zendesk.com/images/p-capabilities/ticketing-system/hero-product-2x.png" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 dyulyR Introstyle__IntroRoot-sc-1f5erxy-0 fzrNwH"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bLyxSP Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Known as Zendesk Support</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">The core of customer support</h2><p class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">A fully integrated ticketing system is the first step to building a great customer experience. It&#x27;s a central hub for all your customer questions, requests and concerns. Above all, it gives you a complete picture of each customer, so you can offer the right support.</p><div class="VideoLinkstyle__VideoLinkRoot-sc-gjmjt8-0 hDiUHA"><img src="https://web-assets.zendesk.com/images/p-capabilities/ticketing-system/video-2x.jpg" alt=""/></div></div><div class="StyledCol-sc-inuw62-0 hNuVsR Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 kMJDon bullet-icon"><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 17 16" fill="currentColor" class="sc-42615e58-0 isoyas"><path d="M0 16h17.231v-3.692H0zM8.616 0 3.693 8.615.001 4.923v6.154h17.23V4.923l-3.692 3.692z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">A win for customers</h3>Easily offer support on any channel, such as email, <a href="/sg/service/messaging/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>messaging</span></a>, <a href="/sg/service/messaging/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>social</span></a>, <a href="/sg/service/help-center/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>help centre</span></a>, <a href="/sg/service/voice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>voice</span></a>, <a href="/sg/service/answer-bot/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>bots</span></a> and <a href="/sg/service/community-forum/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>community forums</span></a>.</div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 17 16" fill="currentColor" class="sc-42615e58-1 eDdURx"><path d="M3.2 6.4C1.44 6.4 0 7.84 0 9.6s1.44 3.2 3.2 3.2V6.4zm10.667 6.4c1.76 0 3.2-1.44 3.2-3.2s-1.44-3.2-3.2-3.2v6.4zm-3.734 1.6c0 .907-.693 1.6-1.6 1.6s-1.6-.693-1.6-1.6.693-1.6 1.6-1.6 1.6.693 1.6 1.6zm-6.933.533H8v-1.067H3.2zm10.667-9.6H12.8c0-2.347-1.92-4.267-4.267-4.267s-4.267 1.92-4.267 4.267H3.199C3.199 2.4 5.599 0 8.532 0s5.333 2.4 5.333 5.333z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Easy for agents</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Give agents everything they need to deliver high quality support.</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 13 16" fill="currentColor" class="sc-42615e58-2 jLXLEO"><path d="M9.058 5.867h2.151V0H9.058v5.867zm-7.467-3.2h2.151V.001H1.591v2.666zm0 13.333h2.151v-5.867H1.591V16zm7.467 0h2.151v-2.667H9.058V16zM2.667 3.733a2.667 2.667 0 1 1 0 5.334 2.667 2.667 0 0 1 0-5.334zm7.466 3.2a2.667 2.667 0 1 1 0 5.334 2.667 2.667 0 0 1 0-5.334z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Adaptable to your business</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Stay agile with a powerful and flexible solution that can fit your business needs at any stage of growth.</p></div></li></ul></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 bXJdJo"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bGwNCO Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Deliver customer satisfaction</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Never lose a request</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Whether customers contact you via email, chat, phone, or any web, mobile or social channel, every submission creates a ticket and enters a queue. Customers get a notification to confirm that your support team has received the request and help is on the way. Meanwhile, robust tools such as routing, CSAT ratings, time tracking, service level agreements and more, ensure your agents won’t miss a beat.</p></div><div class="StyledCol-sc-inuw62-0 RErwA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27520%27%20height=%27387%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/ticketing-system/section-1-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/ticketing-system/section-1-2x.png 2x" 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Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Manage all interactions in one place</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">A workspace that sparks joy</h2></div></div><div class="StyledRow-sc-xjsdg1-0 hKibhX Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 hHkeAk Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk active"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27502%27%20height=%27425%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/ticketing-system/tab-1-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/ticketing-system/tab-1-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/ticketing-system/tab-1-2x.png"/></noscript></span></span></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/ticketing-system/tab-3-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/ticketing-system/tab-3-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/ticketing-system/tab-3-2x.png"/></noscript></span></span></div></div><div class="StyledCol-sc-inuw62-0 fZpTxx Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 bJrggW" data-garden-id="accordions.section" data-garden-version="8.76.2"><div class="Accordionstyle__AccordionMediaMobile-sc-ga9m60-5 igtvOJ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27502%27%20height=%27425%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/ticketing-system/tab-1-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/ticketing-system/tab-1-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/ticketing-system/tab-1-2x.png"/></noscript></span></span></div><div role="heading" aria-level="4" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Racm76:--trigger:0" role="button" tabindex="0" aria-controls=":Racm76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">One place to do it all</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 ebDyEI"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Racm76:--panel:0" aria-hidden="false" aria-labelledby=":Racm76:--trigger:0" class="StyledPanel-sc-1piryze-0 eXetsp Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Increase agent happiness and productivity. Give agents the ability to manage support across multiple channels, and the freedom to collaborate without switching between tabs or browsers.</p> <div class="VideoLinkstyle__VideoLinkRoot-sc-gjmjt8-0 iyFHqw"></div></p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div class="Accordionstyle__AccordionMediaMobile-sc-ga9m60-5 igtvOJ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27536%27%20height=%27392%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/ticketing-system/tab-2-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/ticketing-system/tab-2-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/ticketing-system/tab-2-2x.png"/></noscript></span></span></div><div role="heading" aria-level="4" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Racm76:--trigger:1" role="button" tabindex="0" aria-controls=":Racm76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">All the details agents need</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Racm76:--panel:1" aria-hidden="true" aria-labelledby=":Racm76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Give agents access to all the <a href="/sg/platform/features/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>customer context</span></a> and tools they need – including order history, loyalty status and web activity – so they can provide a faster, more personalised service. </p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div class="Accordionstyle__AccordionMediaMobile-sc-ga9m60-5 igtvOJ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27536%27%20height=%27369%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/ticketing-system/tab-3-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/ticketing-system/tab-3-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/ticketing-system/tab-3-2x.png"/></noscript></span></span></div><div role="heading" aria-level="4" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Racm76:--trigger:2" role="button" tabindex="0" aria-controls=":Racm76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Reclaim your time</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Racm76:--panel:2" aria-hidden="true" aria-labelledby=":Racm76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Set up automations to improve agent bandwidth and produce faster resolutions. You can add a personalised touch to keep the exchange natural and on brand.</p></div></section></div></div></div></div></div></div></section><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 jUHGHO Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/sg/pricing/#compare-plans" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">View all features</span></a></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 bJotli"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Run a smooth operation</h3></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iQLIVg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27330%27%20height=%27246%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=384,q=45,f=auto/images/p-capabilities/ticketing-system/explore-1-2x.jpg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-capabilities/ticketing-system/explore-1-2x.jpg 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-capabilities/ticketing-system/explore-1-2x.jpg"/></noscript></span></span><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Integrate in minutes</h5><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Our <a href="/sg/apps/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>out-of-the-box apps</span></a> empower admins to integrate with other business systems without requiring any code.</p></div><div class="StyledCol-sc-inuw62-0 iQLIVg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27330%27%20height=%27246%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=384,q=45,f=auto/images/p-capabilities/ticketing-system/explore-2-2x.jpg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-capabilities/ticketing-system/explore-2-2x.jpg 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-capabilities/ticketing-system/explore-2-2x.jpg"/></noscript></span></span><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Optimise your operations</h5><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Gain visibility into your performance with <a href="/sg/service/analytics/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>prebuilt dashboards</span></a> or drill deeper with customised reports. Identify what customers need and ways to improve efficiency.</p></div><div class="StyledCol-sc-inuw62-0 iQLIVg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27330%27%20height=%27246%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=384,q=45,f=auto/images/p-capabilities/ticketing-system/explore-3-2x.jpg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-capabilities/ticketing-system/explore-3-2x.jpg 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-capabilities/ticketing-system/explore-3-2x.jpg"/></noscript></span></span><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Customise your way</h5><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Whether your needs are minimal or complex, Zendesk provides the flexibility to build customised integrations and configure workflows.</p></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hPNIKC"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cKBTpM Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 heYmwg"><img src="https://web-assets.zendesk.com/images/p-capabilities/ticketing-system/quote-logo.svg" alt="Logo: Instacart" class="Quotestyle__QuoteImg-sc-rczw5k-1 cKaysk"/><blockquote class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">“The concept of a shared ticketing system is valuable for every piece of a support organization. We can pull in every piece of Zendesk data into our internal database—furthermore, we can create an extraordinarily vivid picture of the customer journey. Zendesk provides a vast collection of integrations and opportunities for customization.”</blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Jeremy Flanagan</p><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Customer Ops Project Lead of Tools at <a href="/sg/customer/instacart/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>Instacart</span></a></p></cite><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Quotestyle__QuoteStatsRow-sc-rczw5k-4 bEEqbX bNLckv" data-garden-id="grid.row" data-garden-version="8.76.2"></div></div></div></div><div class="StyledCol-sc-inuw62-0 ehaMPe Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG bftXJe" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27381%27%20height=%27476%27/%3e"/></span><img alt="" srcset="https://web-assets.zendesk.com/images/p-capabilities/ticketing-system/quote-2x.jpg" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" srcset="https://web-assets.zendesk.com/images/p-capabilities/ticketing-system/quote-2x.jpg" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src=""/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hPNIKC"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 fVmbno Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div color="peppermint_patty" class="Statstyle__StatRoot-sc-17s8ggd-0 gRWxwe"><p class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR stat-figure">90%</p><p class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW stat-headline"> CSAT</p><p class="stat-text"></p></div></div><div class="StyledCol-sc-inuw62-0 fVmbno Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div color="peppermint_patty" class="Statstyle__StatRoot-sc-17s8ggd-0 gRWxwe"><p class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR stat-figure">175K+</p><p class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW stat-headline"> monthly ticket volume</p><p class="stat-text"></p></div></div><div class="StyledCol-sc-inuw62-0 fVmbno Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div color="peppermint_patty" class="Statstyle__StatRoot-sc-17s8ggd-0 gRWxwe"><p class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR stat-figure">20K</p><p class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW stat-headline"> email contacts per week</p><p class="stat-text"></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 bJotli"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="Carouselstyle__CarouselHeader-sc-o4o4ur-4 iHOpQj"><div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Explore our ticketing system resources</h3></div><div class="Carouselstyle__CarouselArrowsContainer-sc-o4o4ur-5 jEKEwf"><button aria-label="Previous" disabled="" class="Carouselstyle__CarouselArrowContainer-sc-o4o4ur-2 bjKwkY"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 8 16" fill="currentColor" class="Carouselstyle__CarouselArrowLeft-sc-o4o4ur-1 kcbGIx"><path d="m8.274 14.956-.997.97L.538 8.999a1.533 1.533 0 0 1-.084-2.11l.084-.091L7.291.045l.984.984-6.753 6.753c-.065.065-.075.134-.024.205l.03.035 6.746 6.933z"></path></svg></button><button aria-label="Next" class="Carouselstyle__CarouselArrowContainer-sc-o4o4ur-2 bZNNdy"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 8 16" fill="currentColor" class="Carouselstyle__CarouselArrowRight-sc-o4o4ur-0 cmHDpI"><path d="m.073 14.956.997.97 6.739-6.927c.59-.59.618-1.491.084-2.11l-.084-.091L1.056.045l-.984.984 6.753 6.753c.065.065.075.134.024.205l-.03.035-6.746 6.933z"></path></svg></button></div></div><div class="slick-slider Carouselstyle__CarouselSlider-sc-o4o4ur-6 PnLxO slick-initialized" dir="ltr"><button type="button" data-role="none" class="slick-arrow slick-prev slick-disabled" style="display:block"> <!-- -->Previous</button><div class="slick-list"><div class="slick-track" style="width:133.33333333333334%;left:0%"><div data-index="0" class="slick-slide slick-active slick-current" tabindex="-1" aria-hidden="false" style="outline:none;width:25%"><div><div tabindex="-1" style="width:100%;display:inline-block"><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408832456602" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD Cardstyle__CardRoot-sc-1g3sojj-1 bWdrIp" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Best practices for using Zendesk</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Help center article</p><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27302%27%20height=%27374%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=384,q=45,f=auto/images/p-capabilities/ticketing-system/resource-1-2x.jpg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/ticketing-system/resource-1-2x.jpg 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/ticketing-system/resource-1-2x.jpg"/></noscript></span></span><p data-interaction-type="link-primary" class="Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Learn more</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></p><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 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style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27302%27%20height=%27374%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=384,q=45,f=auto/images/p-capabilities/ticketing-system/resource-2-2x.jpg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/ticketing-system/resource-2-2x.jpg 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/ticketing-system/resource-2-2x.jpg"/></noscript></span></span><p data-interaction-type="link-primary" class="Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Get the report</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></p></a></div></div></div><div data-index="2" class="slick-slide slick-active" tabindex="-1" aria-hidden="false" style="outline:none;width:25%"><div><div tabindex="-1" style="width:100%;display:inline-block"><a href="/sg/blog/help-desk/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD Cardstyle__CardRoot-sc-1g3sojj-1 bWdrIp" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">What is a help desk?</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Blog post</p><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"de":"https://www.zendesk.de/service/ticketing-system/","es":"https://www.zendesk.es/service/ticketing-system/","fr":"https://www.zendesk.fr/service/ticketing-system/","hk":"https://www.zendesk.hk/service/ticketing-system/","it":"https://www.zendesk.com/it/service/ticketing-system/","kr":"https://www.zendesk.kr/service/ticketing-system/","mx":"https://www.zendesk.com.mx/service/ticketing-system/","nl":"https://www.zendesk.nl/service/ticketing-system/","th":"https://www.zendesk.com/th/service/ticketing-system/","tw":"https://www.zendesk.tw/service/ticketing-system/","in":"https://www.zendesk.com/in/service/ticketing-system/","au":"https://www.zendesk.com/au/service/ticketing-system/","dk":"https://www.zendesk.com/dk/service/ticketing-system/","se":"https://www.zendesk.com/se/service/ticketing-system/","sg":"https://www.zendesk.com/sg/service/ticketing-system/","us":"https://www.zendesk.com/service/ticketing-system/","jp":"https://www.zendesk.co.jp/service/ticketing-system/","br":"https://www.zendesk.com.br/service/ticketing-system/","gb":"https://www.zendesk.co.uk/service/ticketing-system/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_wp_page_template":"templates/page-capability-ticketing-system.php","_trash_the_other_posts":"0","katamari-1":"Integrated ticketing system","katamari-2":"Do customer service right","katamari-3":"A powerfully easy system for tracking, prioritising and solving customer support tickets","katamari-cta-1":"Start your free trial","katamari-cta-2":"View demo","katamari-4":"Known as Zendesk Support","katamari-5":"The core of customer support","katamari-6":"A fully integrated ticketing system is the first step to building a great customer experience. It's a central hub for all your customer questions, requests and concerns. Above all, it gives you a complete picture of each customer, so you can offer the right support.","katamari-swap-1":"\u003cimg class=\"play-bg lazyload no-src\" data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/ticketing-system/video.jpg, https://web-assets.zendesk.com/images/p-capabilities/ticketing-system/video-2x.jpg 2x\" alt=\"\"\u003e \u003cdiv class=\"wistia_embed wistia_async_u7pbtggdg2 popover=true popoverContent=link popoverSize=960x540 anchor-video-\"\u003e\u003ca class=\"anchor-video anchor\" tabindex=\"0\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/a\u003e\u003c/div\u003e","katamari-7":"A win for customers","katamari-8":"Easily offer support on any channel, such as email, \u003ca href=\"/service/messaging/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003emessaging\u003c/span\u003e\u003c/a\u003e, \u003ca href=\"/service/messaging/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003esocial\u003c/span\u003e\u003c/a\u003e, \u003ca href=\"/service/help-center/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003ehelp centre\u003c/span\u003e\u003c/a\u003e, \u003ca href=\"/service/voice/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003evoice\u003c/span\u003e\u003c/a\u003e, \u003ca href=\"/service/answer-bot/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003ebots\u003c/span\u003e\u003c/a\u003e and \u003ca href=\"/service/community-forum/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003ecommunity forums\u003c/span\u003e\u003c/a\u003e.","katamari-9":"Easy for agents","katamari-10":"Give agents everything they need to deliver high quality support.","katamari-11":"Adaptable to your business","katamari-12":"Stay agile with a powerful and flexible solution that can fit your business needs at any stage of growth.","katamari-13":"Deliver customer satisfaction","katamari-14":"Never lose a request","katamari-15":"Whether customers contact you via email, chat, phone, or any web, mobile or social channel, every submission creates a ticket and enters a queue. Customers get a notification to confirm that your support team has received the request and help is on the way. Meanwhile, robust tools such as routing, CSAT ratings, time tracking, service level agreements and more, ensure your agents won’t miss a beat.","katamari-16":"Manage all interactions in one place","katamari-17":"A workspace that sparks joy","katamari-18":"One place to do it all","katamari-19":"Increase agent happiness and productivity. Give agents the ability to manage support across multiple channels, and the freedom to collaborate without switching between tabs or browsers.","katamari-swap-2":"\u003cdiv class=\"wistia_embed wistia_async_zqpxe3ha4a popover=true popoverContent=link popoverSize=960x540 anchor-video-small\"\u003e\u003ca class=\"anchor-video anchor anchor-small\" tabindex=\"0\"\u003e\u003cspan\u003eWatch the video\u003c/span\u003e\u003c/a\u003e\u003c/div\u003e","katamari-20":"All the details agents need","katamari-21":"Give agents access to all the \u003ca href=\"/platform/features/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003ecustomer context\u003c/span\u003e\u003c/a\u003e and tools they need – including order history, loyalty status and web activity – so they can provide a faster, more personalised service. ","katamari-22":"Reclaim your time","katamari-23":"Set up automations to improve agent bandwidth and produce faster resolutions. You can add a personalised touch to keep the exchange natural and on brand.","katamari-24":"One place to do it all","katamari-swap-3":"\u003cp\u003eIncrease agent happiness and productivity. Give agents the ability to manage support across multiple channels, and the freedom to collaborate without switching between tabs or browsers.\u003c/p\u003e \u003cdiv class=\"wistia_embed wistia_async_zqpxe3ha4a popover=true popoverContent=link popoverSize=960x540 anchor-video-small\"\u003e\u003ca class=\"anchor-video anchor anchor-small\" tabindex=\"0\"\u003e\u003cspan\u003eWatch the video\u003c/span\u003e\u003c/a\u003e\u003c/div\u003e","katamari-25":"All the details agents need","katamari-26":"Give agents access to all the \u003ca href=\"/platform/features/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003ecustomer context\u003c/span\u003e\u003c/a\u003e and tools they need – including order history, loyalty status and web activity – so they can provide a faster, more personalised service. ","katamari-27":"Reclaim your time","katamari-28":"Set up automations to improve agent bandwidth and produce faster resolutions. You can add a personalised touch to keep the exchange natural and on brand.","katamari-anchor-1":"View all features","katamari-29":"Run a smooth operation","katamari-30":"Integrate in minutes","katamari-31":"Our \u003ca href=\"/apps/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eout-of-the-box apps\u003c/span\u003e\u003c/a\u003e empower admins to integrate with other business systems without requiring any code.","katamari-32":"Optimise your operations","katamari-33":"Gain visibility into your performance with \u003ca href=\"/service/analytics/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eprebuilt dashboards\u003c/span\u003e\u003c/a\u003e or drill deeper with customised reports. Identify what customers need and ways to improve efficiency.","katamari-34":"Customise your way","katamari-35":"Whether your needs are minimal or complex, Zendesk provides the flexibility to build customised integrations and configure workflows.","katamari-swap-4":"\u003cdiv class=\"quote-inner\"\u003e \u003cdiv class=\"container grid\"\u003e \u003cdiv class=\"row\"\u003e \u003cdiv class=\"col col-small-6 col-medium-5 quote-image\"\u003e \u003cdiv class=\"quote-image-inner\"\u003e \u003cimg class=\"lazyload no-src\" data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/ticketing-system/quote.jpg, https://web-assets.zendesk.com/images/p-capabilities/ticketing-system/quote-2x.jpg 2x\" alt=\"\"\u003e \u003c/div\u003e \u003c/div\u003e \u003cdiv class=\"col col-small-5 col-medium-4 push-small-1 push-medium-2 quote-copy\"\u003e \u003cdiv class=\"logo\"\u003e \u003cimg class=\"lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/ticketing-system/quote-logo.svg\" alt=\"Logo: Instacart\"\u003e \u003c/div\u003e \u003cblockquote class=\"h5\"\u003e “The concept of a shared ticketing system is valuable for every piece of a support organization. We can pull in every piece of Zendesk data into our internal database—furthermore, we can create an extraordinarily vivid picture of the customer journey. Zendesk provides a vast collection of integrations and opportunities for customization.” \u003c/blockquote\u003e \u003ccite\u003e \u003cp class=\"h6\"\u003eJeremy Flanagan\u003c/p\u003e \u003cp class=\"caption\"\u003eCustomer Ops Project Lead of Tools at \u003ca href=\"/customer/instacart/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eInstacart\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e \u003c/cite\u003e \u003c/div\u003e \u003c/div\u003e \u003c/div\u003e \u003c/div\u003e","katamari-36":"\u003cspan class=\"stat-figure\"\u003e90%\u003c/span\u003e CSAT","katamari-37":"\u003cspan class=\"stat-figure\"\u003e175K+\u003c/span\u003e monthly ticket \u003cbr\u003evolume","katamari-38":"\u003cspan class=\"stat-figure\"\u003e20K\u003c/span\u003e email contacts \u003cbr\u003eper week","katamari-39":"Explore our ticketing system resources","katamari-swap-5":"\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"https://support.zendesk.com/hc/en-us/articles/203661856-Zendesk-Support-best-practices-docs\"\u003e\r\n \u003ch4\u003eBest practices for using Zendesk\u003c/h4\u003e\r\n \u003cp\u003eHelp center article\u003c/p\u003e\r\n \u003cimg\r\n class=\"lazyload no-src\"\r\n data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/ticketing-system/resource-1.jpg, https://web-assets.zendesk.com/images/p-capabilities/ticketing-system/resource-1-2x.jpg 2x\"\r\n alt=\"\"\r\n /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLearn more\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/customer-experience-trends-2020/\"\u003e\r\n \u003ch4\u003eZendesk CX Trends Report 2020\u003c/h4\u003e\r\n \u003cp\u003eReport\u003c/p\u003e\r\n \u003cimg\r\n class=\"lazyload no-src\"\r\n data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/ticketing-system/resource-2.jpg, https://web-assets.zendesk.com/images/p-capabilities/ticketing-system/resource-2-2x.jpg 2x\"\r\n alt=\"\"\r\n /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eGet the report\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/help-desk/\"\u003e\r\n \u003ch4\u003eWhat is a help desk?\u003c/h4\u003e\r\n \u003cp\u003eBlog post\u003c/p\u003e\r\n \u003cimg\r\n class=\"lazyload no-src\"\r\n data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/ticketing-system/resource-3.jpg, https://web-assets.zendesk.com/images/p-capabilities/ticketing-system/resource-3-2x.jpg 2x\"\r\n alt=\"\"\r\n /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLearn more\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/support-tools/\"\u003e\r\n \u003ch4\u003e11 tools every customer service team should have\u003c/h4\u003e\r\n \u003cp\u003eBlog post\u003c/p\u003e\r\n \u003cimg\r\n class=\"lazyload no-src\"\r\n data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/ticketing-system/resource-4.jpg, https://web-assets.zendesk.com/images/p-capabilities/ticketing-system/resource-4-2x.jpg 2x\"\r\n alt=\"\"\r\n /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eRead the article\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n","katamari-40":"Customer service is hard. Zendesk makes it easier.","katamari-cta-3":"Start your free trial","katamari-cta-4":"View demo","_edit_lock":"1677520966:5395","_edit_last":"5395","zen-breadcrumb-text-1":"Zendesk for service","zen-breadcrumb-text-2":"Ticketing system","l10n-variant-blockquote-quote":"“The concept of a shared ticketing system is valuable for every piece of a support organization. We can pull in every piece of Zendesk data into our internal database—furthermore, we can create an extraordinarily vivid picture of the customer journey. Zendesk provides a vast collection of integrations and opportunities for customization.”","l10n-variant-blockquote-name":"Jeremy Flanagan","l10n-variant-blockquote-job-title":"Customer Ops Project Lead of Tools at \u003ca href=\"/customer/instacart/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eInstacart\u003c/span\u003e\u003c/a\u003e","l10n-variant-blockquote-img":"https://web-assets.zendesk.com/images/p-capabilities/ticketing-system/quote-2x.jpg","l10n-variant-blockquote-logo":"https://web-assets.zendesk.com/images/p-capabilities/ticketing-system/quote-logo.svg","l10n-variant-card-1-h4":"Best practices for using Zendesk","l10n-variant-card-1-p":"Help center article","l10n-variant-card-1-cta":"Learn more","l10n-variant-card-1-img":"https://web-assets.zendesk.com/images/p-capabilities/ticketing-system/resource-1-2x.jpg","l10n-variant-card-1-href":"https://support.zendesk.com/hc/en-us/articles/4408832456602","l10n-variant-card-2-h4":"Zendesk CX Trends Report 2020","l10n-variant-card-2-p":"Report","l10n-variant-card-2-cta":"Get the report","l10n-variant-card-2-img":"https://web-assets.zendesk.com/images/p-capabilities/ticketing-system/resource-2-2x.jpg","l10n-variant-card-2-href":"/customer-experience-trends-2020/","l10n-variant-card-3-h4":"What is a help desk?","l10n-variant-card-3-p":"Blog post","l10n-variant-card-3-cta":"Learn more","l10n-variant-card-3-img":"https://web-assets.zendesk.com/images/p-capabilities/ticketing-system/resource-3-2x.jpg","l10n-variant-card-3-href":"/blog/help-desk/","l10n-variant-card-4-h4":"11 tools every customer service team should have","l10n-variant-card-4-p":"Blog post","l10n-variant-card-4-cta":"Read the article","l10n-variant-card-4-img":"https://web-assets.zendesk.com/images/p-capabilities/ticketing-system/resource-4-2x.jpg","l10n-variant-card-4-href":"/blog/support-tools/","l10n-variant-blockquote-logo-alt":"Logo: Instacart","canonical":"https://www.zendesk.com/sg/service/ticketing-system/","seoTitle":"Best Ticketing Software in 2023 - Zendesk Ticketing System | Zendesk Singapore","seoDescription":"Zendesk's ticketing system and helpdesk make it simple to track, prioritise, and solve customer support tickets. Start a free trial today","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-2.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-2.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","shareLinks":{"twitter":"https://www.zendesk.com/sg/service/ticketing-system/?utm_source=twitter\u0026utm_medium=organic_social\u0026utm_campaign=social_share","facebook":"https://www.zendesk.com/sg/service/ticketing-system/?utm_source=facebook\u0026utm_medium=organic_social\u0026utm_campaign=social_share","linkedin":"https://www.zendesk.com/sg/service/ticketing-system/?utm_source=linkedin\u0026utm_medium=organic_social\u0026utm_campaign=social_share"},"path":"/service/ticketing-system/","title":"Capability - Ticketing system","publishedAt":"2022-02-02 08:59:00","updatedAt":"2023-02-28 02:03:57","updatedAtFormatted":"February 28, 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