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>新款包袋</a><br /> <br /> <a href="new-this-week-children.php" >本周新品</a><br/> <a href="new-this-month-children.php" >本月新品</a> <br /> <br> <div><a href="new-arrivals-children.php" >本季新品</a> <i class="icon-flecheDroite"></i></div> </div><div> <div class="headerMenu_linkListTitle"><a href="shoes-luxury.php?classement=NEW_PRODUCTS" >奢侈品牌</a></div> <div class="listLiens_specialLink_newK" style="background: url(https://imgext.spartoo.cn/images//header_menu_luxe---20241122.jpg) no-repeat 0 0;"></div> <div><a href="shoes-luxury.php?classement=NEW_PRODUCTS" >春夏款</a></div> <a href="shoes-luxury-shoes.php?classement=NEW_PRODUCTS" >新款鞋履</a><br /> <a href="shoes-luxury-clothes.php?classement=NEW_PRODUCTS" >新款服饰</a><br /> <a href="shoes-luxury-bags.php?classement=NEW_PRODUCTS" >新款包袋</a><br /> <br /> <br /><br /><br /> <div><a href="shoes-luxury.php?classement=NEW_PRODUCTS" >本季新品</a> <i class="icon-flecheDroite"></i></div> </div><div class="headerMenu_opEdit"> <a href="家居.php" aria-label="灯具"> <img 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href="长靴-women-st-10217-10124-0.php" ><i class="icon-bottes"></i> 长靴</a><br /><a href="皮便鞋-et-船鞋-women-st-10217-10129-0.php" ><i class="icon-mocassins"></i> 皮便鞋 & 船鞋</a><br /><a href="高跟鞋-women-st-10217-10134-0.php" ><i class="icon-escarpins"></i> 高跟鞋</a><br /><a href="平底鞋-women-st-10217-10119-0.php" ><i class="icon-ballerines"></i> 平底鞋</a><br /><a href="德比-et-系带短筒靴-women-st-10217-10156-0.php" ><i class="icon-derbies"></i> 德比 & 系带短筒靴</a><br /><a href="人字拖-women-st-10217-10155-0.php" ><i class="icon-tongs"></i> 人字拖</a><br /><a href="草底帆布鞋-women-st-10217-10135-0.php" ><i class="icon-espadrilles"></i> 草底帆布鞋</a><br /><a href="棉拖鞋-便鞋-women-st-10217-10141-0.php" ><i class="icon-chaussons"></i> 棉拖鞋/便鞋</a><br /> <br> <div><a href="shoes-women.php" >所有女鞋 <i class="icon-flecheDroite"></i></a></div> </div><div> <div class="headerMenu_linkListTitle"><a href="clothing-women.php" >女装</a></div> <a href="连衣裙-women-st-10617-10515-0.php" ><i class="icon-robes"></i> 连衣裙</a><br /><a href="大衣-women-st-10617-10168-0.php" ><i class="icon-manteaux"></i> 大衣</a><br /><a href="T恤-保罗衫-women-st-10617-10170-0.php" ><i class="icon-tshirt"></i> T恤&保罗衫</a><br /><a href="外套-women-st-10617-10174-0.php" ><i class="icon-vestes"></i> 外套</a><br /><a href="衬衣-长袖衬衫-women-st-10617-10183-0.php" ><i class="icon-blouses"></i> 女士上衣/罩衫</a><br /><a href="毛衣-线衣-women-st-10617-10171-0.php" ><i class="icon-pulls"></i> 毛衣&线衣</a><br /><a href="牛仔-women-st-10617-10176-0.php" ><i class="icon-jeans"></i> 牛仔</a><br /><a href="卫衣-抓绒衣-women-st-10617-10801-0.php" ><i class="icon-sweats"></i> 卫衣&抓绒衣</a><br /><a href="裤子-women-st-10617-10179-0.php" ><i class="icon-pantalons"></i> 裤子</a><br /><a href="半身裙-women-st-10617-10508-0.php" ><i class="icon-jupes"></i> 半身裙</a><br /><a href="衬衣-women-st-10617-10166-0.php" ><i class="icon-chemises"></i> 衬衣</a><br /><a href="短裤-百慕大短裤-women-st-10617-10181-0.php" ><i class="icon-bermudas"></i> 短裤&百慕大短裤</a><br /> <br> <div><a href="clothing-women.php" >所有女装 <i class="icon-flecheDroite"></i></a></div> </div><div> <div class="headerMenu_linkListTitle"><a href="内衣-st-11474-0-women.php" >女士内衣</a></div> <a href="文胸-胸衣-women-st-11474-10191-0.php" ><i class="icon-soutifs"></i> 文胸 & 胸衣</a><br /><a href="底裤-长筒袜-women-st-11474-11392-0.php" ><i class="icon-slips"></i> 底裤 & 长筒袜</a><br /><a href="其他内衣-women-st-11474-11393-0.php" ><i class="icon-underwear"></i> 其他内衣</a><br /> <br /> <div class="headerMenu_linkListTitle"><a href="bags-women.php" >女士包</a></div> <a href="手提包-women-st-10568-10160-0.php" ><i class="icon-sacamain"></i> 手提包</a><br /><a href="单肩斜挎包-women-st-10568-10147-0.php" ><i class="icon-bandouliere"></i> 单肩斜挎包</a><br /><a href="双肩包-women-st-10568-10162-0.php" ><i class="icon-sacados"></i> 双肩包</a><br /><a href="购物袋-单肩包-women-st-10568-10674-0.php" ><i class="icon-cabas"></i> 购物袋/单肩包</a><br /><a href="行李箱-women-st-10568-10215-0.php" ><i class="icon-valise"></i> 行李箱</a><br /><a href="小挎包-women-st-10568-10677-0.php" ><i class="icon-pochette"></i> 小挎包</a><br /><a href="钱包-零钱包-women-st-10568-10201-0.php" ><i class="icon-portefeuille"></i> 钱包/零钱包</a><br /> <br> <div><a href="bags-women.php" >所有女包 <i class="icon-flecheDroite"></i></a></div> </div><div> <div class="headerMenu_linkListTitle"><a href="shoes-sport-women.php#rst">运动</a></div> <a href="运动鞋-women-st-2-10005-0.php" ><i class="icon-sport"></i> 运动鞋</a><br /><a href="慢跑裤-厚外套-women-st-2-10997-0.php" ><i class="icon-joggings"></i> 慢跑裤/厚外套</a><br /><a href="文胸-women-st-2-11056-0.php" ><i class="icon-brassieres"></i> 文胸</a><br /><a href="打底裤-women-st-2-10203-0.php" ><i class="icon-leggings"></i> 打底裤</a><br /><a href="时尚板鞋-women-st-2-10157-0.php" ><i class="icon-sneakers"></i> 时尚板鞋</a><br /> <br /><div class="headerMenu_linkListTitle"><a href="shoes-luxury.php">奢侈品牌</a></div> <a href="时尚板鞋-women-st-10641-10157-0.php" ><i class="icon-sneakers"></i> 时尚板鞋</a><br /><a href="凉鞋-拖鞋-women-st-10641-10148-0.php" ><i class="icon-sandales"></i> 凉鞋/拖鞋</a><br /><a href="短靴-women-st-10641-10127-0.php" ><i class="icon-boots"></i> 短靴</a><br /><a href="连衣裙-women-st-10641-10515-0.php" ><i class="icon-robes"></i> 连衣裙</a><br /><a href="高跟鞋-women-st-10641-10134-0.php" ><i class="icon-escarpins"></i> 高跟鞋</a><br /><a href="大衣-women-st-10641-10168-0.php" ><i class="icon-manteaux"></i> 大衣</a><br /> </div><div> <div class="headerMenu_linkListTitle"><a href="marques.php">精选品牌</a></div> <a href="1789-b1888-women.php" >1789</a><br /><a href="adidas-women.php" >Adidas Originals 阿迪达斯三叶草</a><br /><a href="adidas-women.php" >Adidas Sportswear</a><br /><a href="adidas-women.php" >adidas Performance 阿迪达斯运动训练</a><br /><a href="adidas-TERREX-b74646-women.php" >adidas TERREX</a><br /> <br /> <div class="headerMenu_linkListTitle" style="font-family: OpenSansCond, Arial, sans-serif;">来看看整个系列产品吧</div> <a href="made-in-china-st-11576-0-women.php" ><img src="https://imgext.spartoo.cn/images//flags_alt/flag_cn.png" width="15" alt="Made in China" /> Made in China</a><br /> <a href="large-sizes-women.php" >大码</a><br /> <a href="shoes-trendy-women.php" >街头时尚</a><br /> <a href="shoes-eco-friendly-women.php" ><i class="icon-eco" style="color: #428863;"></i> 环境友好</a><br /> <a href="service_cadeau.php" class="header_carteKdo" style="margin-top:20px;"> <img class="lazyHeader" src="https://imgext.spartoo.cn/images/trans.gif" data-original="https://imgext.spartoo.cn/images/header_menu_carteKdo.gif" alt="让礼品带给您时尚惊喜" /> 礼品卡 </a> </div></div> </li> <li><a href="men.php">男士</a> <div id="menuHomme"> <div> <div class="headerMenu_linkListTitle"><a href="shoes-men.php" >男士鞋履</a></div> <a href="时尚板鞋-men-st-10218-10157-0.php" ><i class="icon-sneakers"></i> 时尚板鞋</a><br /><a href="短靴-men-st-10218-10127-0.php" ><i class="icon-boots"></i> 短靴</a><br /><a href="德比-et-系带短筒靴-men-st-10218-10156-0.php" ><i class="icon-derbies"></i> 德比 & 系带短筒靴</a><br /><a href="运动鞋-men-st-10218-10005-0.php" ><i class="icon-sport"></i> 运动鞋</a><br /><a href="凉拖鞋-men-st-10218-10139-0.php" ><i class="icon-mules"></i> 凉拖鞋</a><br /><a href="皮便鞋-et-船鞋-men-st-10218-10129-0.php" ><i class="icon-mocassins"></i> 皮便鞋 & 船鞋</a><br /><a href="人字拖-men-st-10218-10155-0.php" ><i class="icon-tongs"></i> 人字拖</a><br /><a href="棉拖鞋-便鞋-men-st-10218-10141-0.php" ><i class="icon-chaussons"></i> 棉拖鞋/便鞋</a><br /><a href="草底帆布鞋-men-st-10218-10135-0.php" ><i class="icon-espadrilles"></i> 草底帆布鞋</a><br /><a href="凉鞋-拖鞋-men-st-10218-10148-0.php" ><i class="icon-sandales"></i> 凉鞋/拖鞋</a><br /><a href="平底帆布鞋-men-st-10218-10152-0.php" ><i class="icon-slipon"></i> 平底帆布鞋</a><br /><a href="板鞋-men-st-10218-10150-0.php" ><i class="icon-skate"></i> 板鞋</a><br /> <br> <div><a href="shoes-men.php" >所有男鞋 <i class="icon-flecheDroite"></i></a></div> </div><div> <div class="headerMenu_linkListTitle"><a href="clothing-men.php" >男装</a></div> <a href="T恤-保罗衫-men-st-10617-10170-0.php" ><i class="icon-tshirt"></i> T恤&保罗衫</a><br /><a href="卫衣-抓绒衣-men-st-10617-10801-0.php" ><i class="icon-sweats"></i> 卫衣&抓绒衣</a><br /><a href="大衣-men-st-10617-10168-0.php" ><i class="icon-manteaux"></i> 大衣</a><br /><a href="外套-men-st-10617-10174-0.php" ><i class="icon-vestes"></i> 外套</a><br /><a href="衬衣-men-st-10617-10166-0.php" ><i class="icon-chemises"></i> 衬衣</a><br /><a href="慢跑裤-厚外套-men-st-10617-10997-0.php" ><i class="icon-joggings"></i> 慢跑裤/厚外套</a><br /><a href="短裤-百慕大短裤-men-st-10617-10181-0.php" ><i class="icon-bermudas"></i> 短裤&百慕大短裤</a><br /><a href="牛仔-men-st-10617-10176-0.php" ><i class="icon-jeans"></i> 牛仔</a><br /><a href="毛衣-线衣-men-st-10617-10171-0.php" ><i class="icon-pulls"></i> 毛衣&线衣</a><br /><a href="裤子-men-st-10617-10179-0.php" ><i class="icon-pantalons"></i> 裤子</a><br /><a href="泳衣-men-st-10617-10193-0.php" ><i class="icon-maillotsbain"></i> 泳裤</a><br /><a href="男士睡衣-men-st-10617-9988-0.php" ><i class="icon-pyjamas"></i> 男士睡衣</a><br /> <br> <div><a href="clothing-men.php" >所有男装 <i class="icon-flecheDroite"></i></a></div> </div><div> <div class="headerMenu_linkListTitle"><a href="内衣-st-11474-0-men.php" >男士内衣</a></div> <a href="拳击-men-st-11474-10185-0.php" ><i class="icon-boxers"></i> 拳击</a><br /><a href="三角裤-men-st-11474-10190-0.php" ><i class="icon-slips"></i> 三角裤</a><br /><a href="男士短裤-men-st-11474-10187-0.php" ><i class="icon-calecons"></i> 男士短裤</a><br /> <br /> <div class="headerMenu_linkListTitle"><a href="bags-men.php" >包袋</a></div> <a href="双肩包-men-st-10568-10162-0.php" ><i class="icon-sacados"></i> 双肩包</a><br /><a href="小挎包-men-st-10568-10677-0.php" ><i class="icon-pochette"></i> 小挎包</a><br /><a href="行李箱-men-st-10568-10215-0.php" ><i class="icon-valise"></i> 行李箱</a><br /><a href="钱包-零钱包-men-st-10568-10201-0.php" ><i class="icon-portefeuille"></i> 钱包/零钱包</a><br /><a href="行李包-men-st-10568-10213-0.php" ><i class="icon-valise"></i> 行李包</a><br /><a href="公文包-men-st-10568-10683-0.php" ><i class="icon-portedoc"></i> 公文包</a><br /><a href="单肩斜挎包-men-st-10568-10147-0.php" ><i class="icon-bandouliere"></i> 单肩斜挎包</a><br /> <br> <div><a href="bags-men.php" >所有男包 <i class="icon-flecheDroite"></i></a></div> </div><div> <div class="headerMenu_linkListTitle"><a href="shoes-sport-men.php#rst">运动</a></div> <a href="运动鞋-men-st-2-10005-0.php" ><i class="icon-sport"></i> 运动鞋</a><br /><a href="慢跑裤-厚外套-men-st-2-10997-0.php" ><i class="icon-joggings"></i> 慢跑裤/厚外套</a><br /><a href="T恤-保罗衫-men-st-2-10170-0.php" ><i class="icon-tshirt"></i> T恤&保罗衫</a><br /><a href="时尚板鞋-men-st-2-10157-0.php" ><i class="icon-sneakers"></i> 时尚板鞋</a><br /><a href="双肩包-men-st-2-10162-0.php" ><i class="icon-sacados"></i> 双肩包</a><br /> <br /><div class="headerMenu_linkListTitle"><a href="shoes-luxury.php">奢侈品牌</a></div> <a href="T恤-保罗衫-men-st-10641-10170-0.php" ><i class="icon-tshirt"></i> T恤&保罗衫</a><br /><a href="时尚板鞋-men-st-10641-10157-0.php" ><i class="icon-sneakers"></i> 时尚板鞋</a><br /><a href="卫衣-抓绒衣-men-st-10641-10801-0.php" ><i class="icon-sweats"></i> 卫衣&抓绒衣</a><br /><a href="衬衣-men-st-10641-10166-0.php" ><i class="icon-chemises"></i> 衬衣</a><br /><a href="大衣-men-st-10641-10168-0.php" ><i class="icon-manteaux"></i> 大衣</a><br /><a href="慢跑裤-厚外套-men-st-10641-10997-0.php" ><i class="icon-joggings"></i> 慢跑裤/厚外套</a><br /> </div><div> <div class="headerMenu_linkListTitle"><a href="marques.php">精选品牌</a></div> <a href="1789-b1888-men.php" >1789</a><br /><a href="adidas-men.php" >Adidas Originals 阿迪达斯三叶草</a><br /><a href="adidas-men.php" >Adidas Sportswear</a><br /><a href="Pellet-b1526-men.php" >Pellet</a><br /><a href="adidas-men.php" >adidas Performance 阿迪达斯运动训练</a><br /> <br /> <div class="headerMenu_linkListTitle" style="font-family: OpenSansCond, Arial, sans-serif;">来看看整个系列产品吧</div> <a href="made-in-china-st-11576-0-men.php" ><img src="https://imgext.spartoo.cn/images//flags_alt/flag_cn.png" width="15" alt="Made in China" /> Made in China</a><br /> <a href="large-sizes-men.php" >大码</a><br /> <a href="shoes-trendy-men.php" >街头时尚</a><br /> <a href="shoes-eco-friendly-men.php" ><i class="icon-eco" style="color: #428863;"></i> 环境友好</a><br /> <a href="service_cadeau.php" class="header_carteKdo" style="margin-top:20px;"> <img class="lazyHeader" src="https://imgext.spartoo.cn/images/trans.gif" data-original="https://imgext.spartoo.cn/images/header_menu_carteKdo.gif" alt="让礼品带给您时尚惊喜" /> 礼品卡 </a> </div> </div> </li> <li><a href="child.php">儿童</a> <div id="menuEnfant"> <div> <div class="headerMenu_linkListTitle"><a href="infant.php" >婴儿（0-2 岁）</a></div> <a href="时尚板鞋-st-32-10157.php" ><i class="icon-sneakers"></i> 时尚板鞋</a><br /><a href="凉鞋-拖鞋-st-32-10148.php" ><i class="icon-sandales"></i> 凉鞋/拖鞋</a><br /><a href="短靴-st-32-10127.php" ><i class="icon-boots"></i> 短靴</a><br /><a href="棉拖鞋-便鞋-st-32-10141.php" ><i class="icon-chaussons"></i> 棉拖鞋/便鞋</a><br /><a href="平底鞋-st-32-10119.php" ><i class="icon-ballerines"></i> 平底鞋</a><br /> <a href="T恤-保罗衫-st-32-10170.php" ><i class="icon-tshirt"></i> T恤&保罗衫</a><br /><a href="女士套装-st-32-9990.php" > 女士套装</a><br /><a href="大衣-st-32-10168.php" ><i class="icon-manteaux"></i> 大衣</a><br /> <br /><br /> <br> <div><a href="infant-shoes.php" >所有鞋子 <i class="icon-flecheDroite"></i></a></div> <div><a href="infant-clothes.php" >所有服饰 <i class="icon-flecheDroite"></i></a></div> <div><a href="infant-bags.php" >包袋 <i class="icon-flecheDroite"></i></a></div> </div><div> <div class="headerMenu_linkListTitle"><a href="children.php" >儿童（2-12 岁）</a></div> <a href="时尚板鞋-st-33-10157.php" ><i class="icon-sneakers"></i> 时尚板鞋</a><br /><a href="凉鞋-拖鞋-st-33-10148.php" ><i class="icon-sandales"></i> 凉鞋/拖鞋</a><br /><a href="短靴-st-33-10127.php" ><i class="icon-boots"></i> 短靴</a><br /><a href="长靴-st-33-10124.php" ><i class="icon-bottes"></i> 长靴</a><br /><a href="棉拖鞋-便鞋-st-33-10141.php" ><i class="icon-chaussons"></i> 棉拖鞋/便鞋</a><br /> <a href="T恤-保罗衫-st-33-10170.php" ><i class="icon-tshirt"></i> T恤&保罗衫</a><br /><a href="大衣-st-33-10168.php" ><i class="icon-manteaux"></i> 大衣</a><br /><a href="卫衣-抓绒衣-st-33-10801.php" ><i class="icon-sweats"></i> 卫衣&抓绒衣</a><br /> <a href="书包-st-33-10610.php" ><i class="icon-cartable"></i> 书包</a><br /><a href="双肩包-st-33-10162.php" ><i class="icon-sacados"></i> 双肩包</a><br /> <br> <div><a href="children-shoes.php" >所有鞋子 <i class="icon-flecheDroite"></i></a></div> <div><a href="children-clothes.php" >所有服饰 <i class="icon-flecheDroite"></i></a></div> <div><a href="children-bags.php" >包袋 <i class="icon-flecheDroite"></i></a></div> </div><div> <div class="headerMenu_linkListTitle"><a href="teens.php" >青少年（12-16 岁）</a></div> <a href="时尚板鞋-st-34-10157.php" ><i class="icon-sneakers"></i> 时尚板鞋</a><br /><a href="凉鞋-拖鞋-st-34-10148.php" ><i class="icon-sandales"></i> 凉鞋/拖鞋</a><br /><a href="短靴-st-34-10127.php" ><i class="icon-boots"></i> 短靴</a><br /><a href="平底鞋-st-34-10119.php" ><i class="icon-ballerines"></i> 平底鞋</a><br /><a href="运动鞋-st-34-10005.php" ><i class="icon-sport"></i> 运动鞋</a><br /> <a href="T恤-保罗衫-st-34-10170.php" ><i class="icon-tshirt"></i> T恤&保罗衫</a><br /><a href="大衣-st-34-10168.php" ><i class="icon-manteaux"></i> 大衣</a><br /><a href="卫衣-抓绒衣-st-34-10801.php" ><i class="icon-sweats"></i> 卫衣&抓绒衣</a><br /> <a href="双肩包-st-34-10162.php" ><i class="icon-sacados"></i> 双肩包</a><br /><a href="笔袋-st-34-10566.php" ><i class="icon-trousse"></i> 笔袋</a><br /> <br> <div><a href="teens-shoes.php" >所有鞋子 <i class="icon-flecheDroite"></i></a></div> <div><a href="teens-clothes.php" >所有服饰 <i class="icon-flecheDroite"></i></a></div> <div><a href="teens-bags.php" >包袋 <i class="icon-flecheDroite"></i></a></div> </div> <div> <div class="headerMenu_linkListTitle"><a href="marques.php">精选品牌</a></div> <a href="Acebo's-b10187-children.php" >Acebo's</a><br /><a href="adidas-children.php" >Adidas Originals 阿迪达斯三叶草</a><br /><a href="adidas-children.php" >Adidas Sportswear</a><br /><a href="Agatha-Ruiz-de-la-Prada-阿嘉莎·鲁兹·德-b481-children.php" >Agatha Ruiz de la Prada 阿嘉莎·鲁兹·德</a><br /><a href="Anatonic-b63964-children.php" >Anatonic</a><br /><a href="Armistice-b43017-children.php" >Armistice</a><br /><a href="Asics-亚瑟士-b63-children.php" >Asics 亚瑟士</a><br /><a href="Aster-b117-children.php" >Aster</a><br /><a href="Easy-Peasy-b7936-children.php" >Easy Peasy</a><br /><a href="GBB-b487-children.php" >GBB</a><br /><a href="Little-Mary-b806-children.php" >Little Mary</a><br /><a href="adidas-children.php" >adidas Performance 阿迪达斯运动训练</a><br /><a href="adidas-TERREX-b74646-children.php" >adidas TERREX</a><br /> <div><a href="brands.php?gender=K" >所有的儿童品牌 <i class="icon-flecheDroite"></i></a></div> </div><div> <div class="headerMenu_linkListTitle" style="font-family: OpenSansCond, Arial, sans-serif; font-size: 15px;">主打品牌</div><a href="Citrouille-et-Compagnie-b1154.php#rst"> <img class="lazyHeader" src="https://imgext.spartoo.cn/images/trans.gif" data-original="https://imgext.spartoo.cn/images/header_kids_1154---20241122.jpg" alt="Citrouille et Compagnie" /> </a> <a href="service_cadeau.php" class="header_carteKdo" style="margin-top:20px;"> <img class="lazyHeader" src="https://imgext.spartoo.cn/images/trans.gif" data-original="https://imgext.spartoo.cn/images/header_menu_carteKdo.gif" alt="让礼品带给您时尚惊喜" /> 礼品卡 </a> </div> </div> </li> <li> <a href="brands.php" id="headerMenuBrand">683 品牌</a> <div id="menuBrand"> <ul> <li> <p class="menuBrandDiv">前100</p> <div id="topBrand"> <div class="listBrand"><span class="brandLetter">B</span><br /> <a href="B.O.T.D-b29549.php" class="bestBrand">B.O.T.D</a> <br> <a href="Betty-London-b939.php" class="bestBrand">Betty London</a> <br><span class="brandLetter">C</span><br /> <a href="Carlington-卡尔顿-b472.php" class="bestBrand">Carlington 卡尔顿</a> <br> <a href="Casual-Attitude-b985.php" class="bestBrand">Casual Attitude</a> <br> <a href="Citrouille-et-Compagnie-b1154.php" class="bestBrand">Citrouille et Compagnie</a> <br><span class="brandLetter">D</span><br /> <a href="Dream-in-Green-b940.php" class="bestBrand">Dream in Green</a> <br><span class="brandLetter">E</span><br /> <a href="Easy-Peasy-b7936.php" class="bestBrand">Easy Peasy</a> <br><span 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href="Armistice-b43017.php" >Armistice</a><br /><a href="Art-b105.php" >Art</a><br /><a href="Art-of-Soule-b754.php" >Art of Soule</a><br /><a href="Arthur-Aston-b1297.php" >Arthur & Aston</a><br /><a href="Asfvlt-b27262.php" >Asfvlt</a><br /><a href="Ash-艾熙-b121.php" >Ash 艾熙</a><br /><a href="Asics-亚瑟士-b63.php" >Asics 亚瑟士</a><br /><a href="Asolo-阿索罗-b702.php" >Asolo 阿索罗</a><br /><a href="Aster-b117.php" >Aster</a><br /><a href="Atelier-Voisin-b479.php" >Atelier Voisin</a><br /><a href="Audley-澳德利-b778.php" >Audley 澳德利</a><br /> </div> <div class="listBrand"><a href="Axelda-b2727.php" >Axelda</a><br /><a href="Azzaro-阿莎露-b122.php" >Azzaro 阿莎露</a><br /><span class="brandLetter">B</span><br /><a href="Babybotte-宝宝波特-b1644.php" >Babybotte 宝宝波特</a><br /><a href="Balsamik-b7739.php" >Balsamik</a><br /><a href="Bamba-By-Victoria-b27461.php" >Bamba By Victori..</a><br /><a href="Banana-Moon-b1593.php" >Banana Moon</a><br /><a href="Baranne-b86166.php" >Baranne</a><br /><a 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href="D.Co-Copenhagen-b1555.php" >D.Co Copenhagen</a><br /><a href="D.Franklin-b88188.php" >D.Franklin</a><br /><a href="Damart-b52218.php" >Damart</a><br /><a href="Daniel-Hechter-丹尼爱特-b1078.php" >Daniel Hechter 丹..</a><br /><a href="David-Jones-b996.php" >David Jones</a><br /><a href="DC-Shoes-b61.php" >DC Shoes</a><br /><a href="DDP-b748.php" >DDP</a><br /><a href="Deeluxe-b1042.php" >Deeluxe</a><br /><a href="Delsey-b1108.php" >Delsey</a><br /><a href="Derhy-b1847.php" >Derhy</a><br /><a href="Desigual-b749.php" >Desigual</a><br /><a href="Dessins-Animés-b1416.php" >Dessins Animés</a><br /><a href="Diadora-迪亚多纳-b2003.php" >Diadora 迪亚多纳</a><br /><a href="Dickies-迪凯思-b938.php" >Dickies 迪凯思</a><br /><a href="Diesel-迪赛尔-b240.php" >Diesel 迪赛尔</a><br /> </div> <div class="listBrand"><a href="DIM-b1523.php" >DIM</a><br /><a href="Dkode-b407.php" >Dkode</a><br /><a href="Dockers-b1446.php" >Dockers</a><br /><a href="Dockers-by-Gerli-b968.php" >Dockers by Gerli</a><br /><a href="Dorking-b680.php" >Dorking</a><br /><a href="Dr-Martens-b76.php" >Dr Martens</a><br /><a href="Dragon-Sea-爵根仕-b1034.php" >Dragon Sea 爵根仕</a><br /><a href="Dream-in-Green-b940.php" class="bestBrand">Dream in Green</a><br /><a href="Dumond-b7313.php" >Dumond</a><br /><a href="Dune-b1904.php" >Dune</a><br /><a href="DVS-b20.php" >DVS</a><br /><span class="brandLetter">E</span><br /><a href="EA7-EMPORIO-ARMANI-st-11503-0.php" >EA7 EMPORIO ARMA..</a><br /><a href="Easy-Peasy-b7936.php" class="bestBrand">Easy Peasy</a><br /><a href="Edith-Ella-b1405.php" >Edith & Ella</a><br /><a href="Eject-b816.php" >Eject</a><br /><a href="El-Naturalista-b43.php" >El Naturalista</a><br /><a href="Element-b238.php" >Element</a><br /><a href="Eleven-Paris-b1377.php" >Eleven Paris</a><br /><a href="Elia-B-b7306.php" >Elia B</a><br /><a href="Elizabeth-Stuart-b35791.php" >Elizabeth Stuart</a><br /><a href="Elle-b107.php" >Elle</a><br /><a href="Elue-par-nous-b824.php" >Elue par nous</a><br /> </div> <div class="listBrand"><a href="Emma-Go-b896.php" >Emma Go</a><br /><a href="Emmshu-b61442.php" >Emmshu</a><br /><a href="Emporio-Armani-st-11503-0.php" >Emporio Armani</a><br /><a href="EMPORIO-ARMANI-EAX-st-11503-0.php" >EMPORIO ARMANI E..</a><br /><a href="EMU-b672.php" >EMU</a><br /><a href="Energie-b41.php" >Energie</a><br /><a href="Escada-b1948.php" >Escada</a><br /><a href="Espace-b331.php" >Espace</a><br /><a href="Esprit-埃斯普利-b229.php" >Esprit 埃斯普利</a><br /><a href="Esska-b820.php" >Esska</a><br /><a href="Etnies-b60.php" >Etnies</a><br /><a href="Etro-艾特罗-b909.php" >Etro 艾特罗</a><br /><a href="Eva-Turner-b1399.php" >Eva Turner</a><br /><a href="Everlast-b2510.php" >Everlast</a><br /><a href="Exéshoes-b88190.php" >Exéshoes</a><br /> </div> </div> </li> <li> <p class="menuBrandDiv">F - K</p> <div id="brand3"> <div class="listBrand"><span class="brandLetter">F</span><br /><a href="F-Troupe-b7530.php" >F-Troupe</a><br /><a href="Fabi-b1080.php" >Fabi</a><br /><a href="Faguo-b838.php" >Faguo</a><br /><a href="Faguo-PAP-b88134.php" >Faguo PAP</a><br /><a href="Famaco-b35494.php" >Famaco</a><br /><a href="Fashion-brands-b68758.php" class="bestBrand">Fashion brands</a><br /><a href="Feiyue-飞跃-b914.php" >Feiyue 飞跃</a><br /><a href="Felmini-b2071.php" >Felmini</a><br /><a href="Fericelli-b984.php" class="bestBrand">Fericelli</a><br /><a href="Feud-b1113.php" >Feud</a><br /><a href="Fidji-b518.php" >Fidji</a><br /><a href="Fila-b1615.php" >Fila</a><br /><a href="FitFlop-b402.php" >FitFlop</a><br /><a href="Fluchos-富乐驰-b678.php" >Fluchos 富乐驰</a><br /><a href="Fly-London-b474.php" >Fly London</a><br /><a href="Fornarina-b477.php" >Fornarina</a><br /><a href="France-Mode-b27705.php" >France Mode</a><br /><a href="Frank-Wright-b942.php" >Frank Wright</a><br /><a href="Franklin-Marshall-b1660.php" >Franklin & Marsh..</a><br /><a href="Fred-de-la-Bretoniere-b10275.php" >Fred de la Breto..</a><br /><a href="Fred-Marzo-b1029.php" >Fred Marzo</a><br /><a 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data-original="https://imgext.spartoo.cn/images/marques/headerMenu_29549---20241122.jpg" alt="BOTD" /></a></div></div><div><div><a href="Citrouille-et-Compagnie-b1154.php" ><img class="lazyHeader" src="https://imgext.spartoo.cn/images/trans.gif" data-original="https://imgext.spartoo.cn/images/marques/headerMenu_1154---20241122.jpg" alt="Citrouille et Compagnie" /></a></div><div><a href="André-b46526.php" ><img class="lazyHeader" src="https://imgext.spartoo.cn/images/trans.gif" data-original="https://imgext.spartoo.cn/images/marques/headerMenu_46526---20241122.jpg" alt="André" /></a></div></div><div class="headerAllExclus"><a href="exclusives.php" >查看所有独家品牌 <i class="icon-flecheDroite"></i></a></div> </div> </li> <li><a href="clearance.php" >Outlet</a> <div id="menuPrixdoux"> <div> <div class="headerMenu_linkListTitle"><a href="clearance-women.php" >女士</a></div> <a href="时尚板鞋-women-st-10951-10157-0.php" ><i class="icon-sneakers"></i> 时尚板鞋</a><br /><a href="凉鞋-拖鞋-women-st-10951-10148-0.php" ><i class="icon-sandales"></i> 凉鞋/拖鞋</a><br /><a href="短靴-women-st-10951-10127-0.php" ><i class="icon-boots"></i> 短靴</a><br /><a href="凉拖鞋-women-st-10951-10139-0.php" ><i class="icon-mules"></i> 凉拖鞋</a><br /><a href="长靴-women-st-10951-10124-0.php" ><i class="icon-bottes"></i> 长靴</a><br /> <a href="连衣裙-women-st-10951-10515-0.php" ><i class="icon-robes"></i> 连衣裙</a><br /><a href="大衣-women-st-10951-10168-0.php" ><i class="icon-manteaux"></i> 大衣</a><br /><a href="T恤-保罗衫-women-st-10951-10170-0.php" ><i class="icon-tshirt"></i> T恤&保罗衫</a><br /> <a href="单肩斜挎包-women-st-10951-10147-0.php" ><i class="icon-bandouliere"></i> 单肩斜挎包</a><br /><a href="手提包-women-st-10951-10160-0.php" ><i class="icon-sacamain"></i> 手提包</a><br /><a href="双肩包-women-st-10951-10162-0.php" ><i class="icon-sacados"></i> 双肩包</a><br /> <div><a href="clearance-women-shoes.php" >所有女鞋 <i class="icon-flecheDroite"></i></a></div> <div><a href="clearance-women-clothes.php" >查看所有女装 <i class="icon-flecheDroite"></i></a></div> <div><a href="clearance-women-bags.php" >所有女包 <i class="icon-flecheDroite"></i></a></div> </div><div> <div class="headerMenu_linkListTitle"><a href="clearance-men.php" >男士</a></div> <a href="时尚板鞋-men-st-10951-10157-0.php" ><i class="icon-sneakers"></i> 时尚板鞋</a><br /><a href="短靴-men-st-10951-10127-0.php" ><i class="icon-boots"></i> 短靴</a><br /><a href="德比-et-系带短筒靴-men-st-10951-10156-0.php" ><i class="icon-derbies"></i> 德比 & 系带短筒靴</a><br /><a href="皮便鞋-et-船鞋-men-st-10951-10129-0.php" ><i class="icon-mocassins"></i> 皮便鞋 & 船鞋</a><br /><a href="运动鞋-men-st-10951-10005-0.php" ><i class="icon-sport"></i> 运动鞋</a><br /> <a href="T恤-保罗衫-men-st-10951-10170-0.php" ><i class="icon-tshirt"></i> T恤&保罗衫</a><br /><a href="大衣-men-st-10951-10168-0.php" ><i class="icon-manteaux"></i> 大衣</a><br /><a href="卫衣-抓绒衣-men-st-10951-10801-0.php" ><i class="icon-sweats"></i> 卫衣&抓绒衣</a><br /> <a href="双肩包-men-st-10951-10162-0.php" ><i class="icon-sacados"></i> 双肩包</a><br /><a href="小挎包-men-st-10951-10677-0.php" ><i class="icon-pochette"></i> 小挎包</a><br /><a href="钱包-零钱包-men-st-10951-10201-0.php" ><i class="icon-portefeuille"></i> 钱包/零钱包</a><br /> <div><a href="clearance-men-shoes.php" >所有男鞋 <i class="icon-flecheDroite"></i></a></div> <div><a href="clearance-men-clothes.php" >查看所有男装 <i class="icon-flecheDroite"></i></a></div> <div><a href="clearance-men-bags.php" >所有男包 <i class="icon-flecheDroite"></i></a></div> </div><div> <div class="headerMenu_linkListTitle"><a href="clearance-children.php" >儿童</a></div> <a href="时尚板鞋-children-st-10951-10157-0.php" ><i class="icon-sneakers"></i> 时尚板鞋</a><br /><a href="凉鞋-拖鞋-children-st-10951-10148-0.php" ><i class="icon-sandales"></i> 凉鞋/拖鞋</a><br /><a href="短靴-children-st-10951-10127-0.php" ><i class="icon-boots"></i> 短靴</a><br /><a href="棉拖鞋-便鞋-children-st-10951-10141-0.php" ><i class="icon-chaussons"></i> 棉拖鞋/便鞋</a><br /><a href="平底鞋-children-st-10951-10119-0.php" ><i class="icon-ballerines"></i> 平底鞋</a><br /> <a href="T恤-保罗衫-children-st-10951-10170-0.php" ><i class="icon-tshirt"></i> T恤&保罗衫</a><br /><a href="大衣-children-st-10951-10168-0.php" ><i class="icon-manteaux"></i> 大衣</a><br /><a href="卫衣-抓绒衣-children-st-10951-10801-0.php" ><i class="icon-sweats"></i> 卫衣&抓绒衣</a><br /> <a href="书包-children-st-10951-10610-0.php" ><i class="icon-cartable"></i> 书包</a><br /><a href="双肩包-children-st-10951-10162-0.php" ><i class="icon-sacados"></i> 双肩包</a><br /><a href="笔袋-children-st-10951-10566-0.php" ><i class="icon-trousse"></i> 笔袋</a><br /> <div><a href="clearance-children-shoes.php" >所有鞋子 <i class="icon-flecheDroite"></i></a></div> <div><a href="clearance-children-clothes.php" >服装 <i class="icon-flecheDroite"></i></a></div> <div><a href="clearance-children-bags.php" >包袋 <i class="icon-flecheDroite"></i></a></div> </div><div id="destock"> <div class="headerMenu_linkListTitle"><a href="last-size.php" >最后一双</a></div> <div class="headerMenu_linkListSubTitle">鞋履</div><span class="headerMenuSize"><a href="last-size-size-102.php" >16</a></span><span class="headerMenuSize"><a href="last-size-size-23.php" >17</a></span><span class="headerMenuSize"><a href="last-size-size-24.php" >18</a></span><span class="headerMenuSize"><a href="last-size-size-25.php" >19</a></span><span class="headerMenuSize"><a href="last-size-size-26.php" >20</a></span><span class="headerMenuSize"><a href="last-size-size-27.php" >21</a></span><span class="headerMenuSize"><a href="last-size-size-28.php" >22</a></span><span class="headerMenuSize"><a href="last-size-size-29.php" >23</a></span><span class="headerMenuSize"><a href="last-size-size-30.php" >24</a></span><span class="headerMenuSize"><a href="last-size-size-31.php" >25</a></span><span class="headerMenuSize"><a href="last-size-size-32.php" >26</a></span><span class="headerMenuSize"><a href="last-size-size-33.php" >27</a></span><span class="headerMenuSize"><a href="last-size-size-34.php" >28</a></span><span class="headerMenuSize"><a href="last-size-size-35.php" >29</a></span><span class="headerMenuSize"><a href="last-size-size-36.php" >30</a></span><span class="headerMenuSize"><a href="last-size-size-37.php" >31</a></span><span class="headerMenuSize"><a href="last-size-size-38.php" >32</a></span><span class="headerMenuSize"><a href="last-size-size-39.php" >33</a></span><span class="headerMenuSize"><a href="last-size-size-40.php" >34</a></span><span class="headerMenuSize"><a href="last-size-size-41.php" >35</a></span><span class="headerMenuSize"><a href="last-size-size-1.php" >36</a></span><span class="headerMenuSize"><a href="last-size-size-2.php" >37</a></span><span class="headerMenuSize"><a href="last-size-size-3.php" >38</a></span><span class="headerMenuSize"><a href="last-size-size-4.php" >39</a></span><span class="headerMenuSize"><a href="last-size-size-5.php" >40</a></span><span class="headerMenuSize"><a href="last-size-size-6.php" >41</a></span><span class="headerMenuSize"><a href="last-size-size-7.php" >42</a></span><span class="headerMenuSize"><a href="last-size-size-8.php" >43</a></span><span class="headerMenuSize"><a href="last-size-size-9.php" >44</a></span><span class="headerMenuSize"><a href="last-size-size-10.php" >45</a></span><span class="headerMenuSize"><a href="last-size-size-11.php" >46</a></span><span class="headerMenuSize"><a href="last-size-size-84.php" >47</a></span><span class="headerMenuSize"><a href="last-size-size-85.php" >48</a></span><span class="headerMenuSize"><a href="last-size-size-86.php" >49</a></span><span class="headerMenuSize"><a href="last-size-size-105.php" >50</a></span><span class="headerMenuSize"><a href="last-size-size-673.php" >52</a></span><div class="headerMenu_linkListSubTitle">服装</div><span class="headerMenuSize"><a href="last-size-size-14979.php" >EU XXS</a></span><span class="headerMenuSize"><a href="last-size-size-291.php" >EU XS</a></span><span class="headerMenuSize"><a href="last-size-size-282.php" >EU S</a></span><span class="headerMenuSize"><a href="last-size-size-283.php" >EU M</a></span><span class="headerMenuSize"><a href="last-size-size-284.php" >EU L</a></span><span class="headerMenuSize"><a href="last-size-size-285.php" >EU XL</a></span><span class="headerMenuSize"><a href="last-size-size-250.php" >EU XXL</a></span><span class="headerMenuSize"><a href="last-size-size-604.php" >EU 3XL</a></span><span class="headerMenuSize"><a href="last-size-size-15432.php" >FR 32</a></span><span class="headerMenuSize"><a href="last-size-size-15066.php" >FR 34</a></span><span class="headerMenuSize"><a href="last-size-size-15067.php" >FR 36</a></span><span class="headerMenuSize"><a href="last-size-size-15068.php" >FR 38</a></span><span class="headerMenuSize"><a href="last-size-size-15069.php" >FR 40</a></span><span class="headerMenuSize"><a href="last-size-size-15070.php" >FR 42</a></span><span class="headerMenuSize"><a href="last-size-size-15071.php" >FR 44</a></span><span class="headerMenuSize"><a href="last-size-size-15072.php" >FR 46</a></span><span class="headerMenuSize"><a href="last-size-size-15073.php" >FR 48</a></span><span class="headerMenuSize"><a href="last-size-size-15074.php" >FR 50</a></span><span class="headerMenuSize"><a href="last-size-size-15075.php" >FR 52</a></span><span class="headerMenuSize"><a href="last-size-size-15076.php" >FR 54</a></span><span class="headerMenuSize"><a href="last-size-size-15078.php" >FR 58</a></span><span class="headerMenuSize"><a href="last-size-size-15080.php" >US 24</a></span><span class="headerMenuSize"><a href="last-size-size-15081.php" >US 25</a></span><span class="headerMenuSize"><a href="last-size-size-662.php" >US 26</a></span><span class="headerMenuSize"><a href="last-size-size-649.php" >US 27</a></span><span class="headerMenuSize"><a href="last-size-size-641.php" >US 28</a></span><span class="headerMenuSize"><a href="last-size-size-642.php" >US 29</a></span><span class="headerMenuSize"><a href="last-size-size-643.php" >US 30</a></span><span class="headerMenuSize"><a href="last-size-size-15082.php" >US 31</a></span><span class="headerMenuSize"><a href="last-size-size-15083.php" >US 32</a></span><span class="headerMenuSize"><a href="last-size-size-15084.php" >US 33</a></span><span class="headerMenuSize"><a href="last-size-size-15085.php" >US 34</a></span><span class="headerMenuSize"><a href="last-size-size-15087.php" >US 36</a></span><span class="headerMenuSize"><a href="last-size-size-15089.php" >US 38</a></span><span class="headerMenuSize"><a href="last-size-size-15725.php" >T00</a></span><span class="headerMenuSize"><a href="last-size-size-14828.php" >T0</a></span><span class="headerMenuSize"><a href="last-size-size-891.php" >T1</a></span><span class="headerMenuSize"><a href="last-size-size-890.php" >T2</a></span><span class="headerMenuSize"><a href="last-size-size-716.php" >T3</a></span><span class="headerMenuSize"><a href="last-size-size-14868.php" >T4</a></span><span class="headerMenuSize"><a href="last-size-size-14765.php" >T5</a></span><span class="headerMenuSize"><a href="last-size-size-15110.php" >T6</a></span><span class="headerMenuSize"><a href="last-size-size-15111.php" >T7</a></span><span class="headerMenuSize"><a href="last-size-size-718.php" >T8</a></span><span class="headerMenuSize"><a href="last-size-size-719.php" >T10</a></span><span class="headerMenuSize"><a href="last-size-size-15893.php" >Newborn</a></span><span class="headerMenuSize"><a href="last-size-size-15896.php" >1 month</a></span><span class="headerMenuSize"><a href="last-size-size-15726.php" >3 months</a></span><span class="headerMenuSize"><a href="last-size-size-15727.php" >6 months</a></span><span class="headerMenuSize"><a href="last-size-size-15728.php" >9 months</a></span><span class="headerMenuSize"><a href="last-size-size-15729.php" >12 mois</a></span><span class="headerMenuSize"><a href="last-size-size-15730.php" >18 months</a></span><span class="headerMenuSize"><a href="last-size-size-15731.php" >2 years</a></span><span class="headerMenuSize"><a href="last-size-size-15732.php" >3 ans</a></span><span class="headerMenuSize"><a href="last-size-size-15733.php" >4 years</a></span><span class="headerMenuSize"><a href="last-size-size-15734.php" >5 years</a></span><span class="headerMenuSize"><a href="last-size-size-15735.php" >6 years</a></span><span class="headerMenuSize"><a href="last-size-size-15736.php" >7 years</a></span><span class="headerMenuSize"><a href="last-size-size-15737.php" >8 years</a></span><span class="headerMenuSize"><a href="last-size-size-15902.php" >9 years</a></span><span class="headerMenuSize"><a href="last-size-size-15738.php" >10 years </a></span><span class="headerMenuSize"><a href="last-size-size-15739.php" >12 years</a></span><span class="headerMenuSize"><a href="last-size-size-15740.php" >14 years</a></span><span class="headerMenuSize"><a href="last-size-size-15741.php" >16 years</a></span><span class="headerMenuSize"><a href="last-size-size-19781.php" >18 ans</a></span></div> </div> </li> <li><a href="shoes-luxury.php">奢侈品牌</a> <div id="menuLuxe"> <div> <div class="headerMenu_linkListTitle"><a href="marques.php?type=2">精选品牌</a></div> <a href="Alexis-Mabille-艾历克西斯·马毕-b901.php" >Alexis Mabille 艾历克西斯·马毕</a><br /><a href="Antonio-Marras-安东尼奥·马拉斯-b1272.php" >Antonio Marras 安东尼奥·马拉斯</a><br /><a href="Armani-jeans-b33342.php" >Armani jeans</a><br /><a href="Azzaro-阿莎露-b122.php" >Azzaro 阿莎露</a><br /><a href="BOSS-b41020.php" >BOSS</a><br /><a href="Barker-b1070.php" >Barker</a><br /><a href="Calvin-Klein-Jeans-b403.php" >Calvin Klein Jeans</a><br /><a href="Casadei-卡萨蒂-b899.php" >Casadei 卡萨蒂</a><br /><a href="Charles-Jourdan-b281.php" >Charles Jourdan</a><br /><a href="Coach-b59002.php" >Coach</a><br /><a href="EA7-EMPORIO-ARMANI-st-11503-0.php" >EA7 EMPORIO ARMANI</a><br /><a href="EMPORIO-ARMANI-EAX-st-11503-0.php" >EMPORIO ARMANI EAX</a><br /><a href="Emporio-Armani-st-11503-0.php" >Emporio Armani</a><br /> <div><a href="marques.php?type=2">所有奢侈品牌 <i class="icon-flecheDroite"></i></a></div> </div> <div> <div class="headerMenu_linkListTitle"><a href="shoes-luxury-shoes.php" >鞋履 <i class="icon-flecheDroite"></i></a></div> <a href="时尚板鞋-st-10641-10157.php" ><i class="icon-sneakers"></i> 时尚板鞋</a><br /><a href="短靴-st-10641-10127.php" ><i class="icon-boots"></i> 短靴</a><br /><a href="凉鞋-拖鞋-st-10641-10148.php" ><i class="icon-sandales"></i> 凉鞋/拖鞋</a><br /><a href="凉拖鞋-st-10641-10139.php" ><i class="icon-mules"></i> 凉拖鞋</a><br /><a href="长靴-st-10641-10124.php" ><i class="icon-bottes"></i> 长靴</a><br /><a href="高跟鞋-st-10641-10134.php" ><i class="icon-escarpins"></i> 高跟鞋</a><br /><a href="皮便鞋-et-船鞋-st-10641-10129.php" ><i class="icon-mocassins"></i> 皮便鞋 & 船鞋</a><br /><a href="平底鞋-st-10641-10119.php" ><i class="icon-ballerines"></i> 平底鞋</a><br /><a href="草底帆布鞋-st-10641-10135.php" ><i class="icon-espadrilles"></i> 草底帆布鞋</a><br /><a href="棉拖鞋-便鞋-st-10641-10141.php" ><i class="icon-chaussons"></i> 棉拖鞋/便鞋</a><br /><a href="德比-et-系带短筒靴-st-10641-10156.php" ><i class="icon-derbies"></i> 德比 & 系带短筒靴</a><br /><a href="人字拖-st-10641-10155.php" ><i class="icon-tongs"></i> 人字拖</a><br /><a href="平底帆布鞋-st-10641-10152.php" ><i class="icon-slipon"></i> 平底帆布鞋</a><br /> <div><a href="shoes-luxury-shoes.php" >所有奢侈鞋类 <i class="icon-flecheDroite"></i></a></div> </div> <div> <div class="headerMenu_linkListTitle"><a href="shoes-luxury-bags.php" >皮具 <i class="icon-flecheDroite"></i></a></div> <a href="手提包-st-10641-10160.php" ><i class="icon-sacamain"></i> 手提包</a><br /><a href="单肩斜挎包-st-10641-10147.php" ><i class="icon-bandouliere"></i> 单肩斜挎包</a><br /><a href="小挎包-st-10641-10677.php" ><i class="icon-pochette"></i> 小挎包</a><br /><a href="购物袋-单肩包-st-10641-10674.php" ><i class="icon-cabas"></i> 购物袋/单肩包</a><br /><a href="钱包-零钱包-st-10641-10201.php" ><i class="icon-portefeuille"></i> 钱包/零钱包</a><br /><a href="公文包-st-10641-10683.php" ><i class="icon-portedoc"></i> 公文包</a><br /><a href="双肩包-st-10641-10162.php" ><i class="icon-sacados"></i> 双肩包</a><br /><a href="行李包-st-10641-10213.php" ><i class="icon-valise"></i> 行李包</a><br /><a href="运动包-st-10641-10146.php" ><i class="icon-sacsport"></i> 运动包</a><br /><a href="化妆箱-洗漱包-st-10641-10673.php" ><i class="icon-vanity"></i> 化妆箱/洗漱包</a><br /><br /><br /><br /> <div><a href="shoes-luxury-bags.php" >所有奢侈皮革制品 <i class="icon-flecheDroite"></i></a></div> </div> <img class="lazyHeader" src="https://imgext.spartoo.cn/images/trans.gif" data-original="https://imgext.spartoo.cn/images//headerMenu_luxe.jpg" alt="" style="margin: 25px 0 0 50px;align-self: baseline;" /> </div> </li><div style="width:calc((100% - 1200px)/2);"></div> </ul> <script> $(document).ready( function() { if (is_touch_device()) { $("#nav > ul > li > a").on("mousedown", false); $("#nav > ul > li > a").on("click", false); $("#nav > ul > li > div > ul > li > a").on("mousedown", false); $("#nav > ul > li > div > ul > li > a").on("click", false); $("#menuBrand > ul > li > div.menuBrandDiv").on("mousedown", false); $("#menuBrand > ul > li > div.menuBrandDiv").on("click", false); } function openLink(event) { event.preventDefault(); } }); </script> </nav> <div id="skip-link-anchor"></div> <div id="skip-link-anchor"></div> <div id="content-contact"><div id="contentTop"> <h1>帮助</h1> </div><div style="display: flex;display: flex;margin: auto;width: 1200px;justify-content:center;"><div id="contactBoxes"> <div id="faqBox"> <div>最常见的10个问题</div> <div><a href="javascript:showLevel4('8','46','79','550', 7, 0, '/contact.php')">1- 我希望和spartoo成为合作伙伴</a><br /><a href="javascript:showLevel4('8','46','79','551', 7, 0, '/contact.php')">2- 我希望成为spartoo的连锁伙伴</a><br /><a href="javascript:showLevel4('10','51','89','570', 7, 0, '/contact.php')">3- 退款流程</a><br /><a href="javascript:showLevel4('10','51','89','571', 7, 0, '/contact.php')">4- 退货以及退款</a><br /><a href="javascript:showLevel4('10','51','89','573', 7, 0, '/contact.php')">5- 退货费用</a><br /><a href="javascript:showLevel4('8','46','79','549', 7, 0, '/contact.php')">6- 我希望在spartoo就职</a><br /><a href="javascript:showLevel4('10','49','84','561', 7, 0, '/contact.php')">7- Spartoo有超大码吗？</a><br /><a href="javascript:showLevel4('8','47','80','552', 7, 0, '/contact.php')">8- 在spartoo上批量购买</a><br /><a href="javascript:showLevel4('10','51','89','572', 7, 0, '/contact.php')">9- 如何退款？</a><br /><a href="javascript:showLevel4('10','48','81','553', 7, 0, '/contact.php')">10- 怎么下订单？</a><br /></div> </div> </div> <div class="helpRubriques"> <div>请选择</div> <div class="helpRubriqueTitle" id="level1_commander" onclick="window.location.href='/contact.php?idLevel1=10'"><i class="icon-panier"></i>下单前</div><div class="helpRubriqueTitle" id="level1_commandes" onclick="showSecureLogin();"><i class="icon-logistic"></i>下单后</div><div class="helpRubriqueTitle" id="level1_compte" onclick="window.location.href='/contact.php?idLevel1=9'"><i class="icon-tools"></i>我的账户</div><div class="helpRubriqueTitle" id="level1_contact" onclick="window.location.href='/contact.php?idLevel1=8'"><i class="icon-parrainage"></i>商务合作</div> </div></div><div id="aide"><div class="blocLevel1" id="level1_10"><h2 class="h2level"><i class="icon-flecheDroite"></i>下订单</h2> <div class="blocLevel2" id="level2_48"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>下订单 </h3> <div class="blocLevel3" id="level3_81"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>下订单 </h4> <div class="blocLevel4" id="level4_553"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>怎么下订单？ </h5> <div class="blocLevel5"> 以下是在Spartoo下订单的步骤：如果您已经有了一个账户，输入您的注册邮箱以及密码，登录您的个人账户。如果您还没有账户，您需要撞见一个账户。（如果您想要下单，创建账户是必需的。）您只需以下几步就能成功下单： <ol> <li>选择您心爱的产品，选好颜色以及适合您的尺码，将它添加进购物车。</li> <li>一旦您把所有您希望购买的商品添加进购物车，点击页面右上角的“我的购物车”，然后点击绿色的“现在安全支付”按钮。</li> <li>接下来的五步将帮助您成功完成下单： <ul> <li>如果您有优惠码，在“优惠码”一栏中输入；</li> <li>选择您的支付方式； </li> <li>选择您的物流类型；</li> <li>选择您的收件地址；</li> </ul> 您的收件地址需要对应我们不同国家的子网站。如果您的收件地址在法国，您需要在spartoo.com上下单，如果您的收件地址在中国，您需要在spartoo.cn上下单。</li> <li>在付款前，请再次确认您得购物车里的商品的尺码，鞋码，颜色是否正确。然后输入您的银行卡信息，完成下单。</li> </ol> 在您下单成功之后，您将在您的注册邮箱中收到一封确认邮件。在您的包裹寄出之后，您将再次收到邮件通知。点击主页右上角的<B style="color:#c30040 ; ">“我的账户”</B>然后在<B style="color:#c30040 ; ">“我的订单”</B>一栏中，选择<B style="color:#c30040 ; ">“查看我最近的订单”</B>，您可以随时跟踪您的包裹状态。在此栏里您也可以找到您的历史订单，以及每笔订单的发票。如果您有任何关于您的订单的问题，请在前往 <B style="color:#c30040 ; ">“我的订单”</B>一栏。 <div class="faq_feedback"> <form id="feed_553" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="553"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_553', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_553', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-48-81-553', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_556"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>使用一个优惠码或礼品卡 </h5> <div class="blocLevel5"> 如果您有一张礼品卡，您可以在您下单的过剩中使用它，在支付页面的第1栏“优惠码”中输入您的礼品码即可。如果您的优惠码或礼品卡已经保存在您的个人账户中，在您付款时它们会自动显示在可用优惠中。如果您的礼品卡是有效的，并且您的订单符合可使用礼品卡的要求，您的折扣会自动显示在付款页面。如果显示错误提示，请确认您的订单满足优惠券的使用条件。我们建议您在使用礼品券前确认该礼品券的使用条件（使用条件可在您的账户中我的优惠一栏点击<B style="color:#c30040 ; "> “我的礼品券” </B> 然后点击 <B style="color:#c30040 ; "> “更多信息”</B> 查看）。 <br/><B style="color:#c30040 ; "> 请注意 : </B> <ol> <li> Spartoo礼品券不能使用于合作商商品 </li> <li> 在退货或退款的情况下，礼品券不予退还。 </li> </ol> <div class="faq_feedback"> <form id="feed_556" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="556"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_556', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_556', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-48-81-556', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_555"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>以礼物的形式下单 </h5> <div class="blocLevel5"> 您的礼品卡可以用于直接付款，因此当您使用礼品卡付款时请选择“银行卡付款”。<br/> <B style="color:#c30040 ; "> 请注意：</B> 我们建议您选择的商品总价值小于或等于礼品卡价值，因为您不能选择其他支付方式支付超出的部分。我们也同样建议您在下单完成后妥善保存您的礼品卡，在需要退货的情况下，退款将会返回至您的礼品卡上。 <B style="color:#c30040 ; "> 送出礼品卡：</B> 在Spartoo，您可以赠送礼品卡给您的亲友： <ul> <li> 选择礼品卡金额； </li> <li> 你可以为他（她）写信留言；</li> <li> 您的礼品卡将可以通过邮件发送给您的亲友，或打印出来亲手送出。 </li> </ul> 礼品卡自激活日起一年内有效。<br/> <B style="color:#c30040 ; "> 请注意：此礼品卡只用于Spartoo商品。如果您的订单内包含合作商商品，您不能使用此礼品卡。 </B> 获取礼品卡请点击 : https://www.spartoo.cn/cheque-cadeau.php <div class="faq_feedback"> <form id="feed_555" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="555"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_555', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_555', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-48-81-555', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_554"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我的购物车 </h5> <div class="blocLevel5"> <B style="color:#c30040 ; ">在您的购物车添加一件商品</B> <br/>前往您希望添加的商品页面。选择适合您的尺码。点击“添加到购物车”。 <br/><B style="color:#c30040 ; ">确认您的购物车</B> <br/>您希望确认您的订单：前往页面右上角的“我的购物车”，点击绿色按钮“确认订单”。<br/> <B style="color:#c30040 ; ">删除您的购物车内的商品</B> <br/>如果您希望删除您购物车内的一件商品，直接点击垃圾箱按钮。如果您希望修改商品数量，请直接点击加好或者减号按钮。<br/> <B style="color:#c30040 ; ">完成订单的延迟时间</B><br/> 您有15分钟的延迟时间用来完成您的订单。在这15分钟内，这件商品不能被其他的顾客订购。超过这个时间，您订购的这件商品将会重新上架销售。 <div class="faq_feedback"> <form id="feed_554" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="554"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_554', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_554', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-48-81-554', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div></div> <div class="blocLevel2" id="level2_55"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>合作商产品 </h3> <div class="blocLevel3" id="level3_93"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>合作商产品 </h4> <div class="blocLevel4" id="level4_584"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>合作商产品怎么退回？ </h5> <div class="blocLevel5"> 您在合作商处购买的产品在一定的时间期限有退货的可能性。最迟退货时间在产品描述页面的退换货政策里有注明。如果您希望退货，登录您的个人账户，前往我的退货一栏可直接提出退货申请。退货费用将由您来承担。您将收到一个带有退货地址的标签以及退货码的邮件。您需要将退货码放进包裹内，退货标签贴在您的包裹上通过物流商寄回。一旦您的包裹被接收，我们的合作商会确认您的退款申请，Spartoo随后将为您退回您的订单金额。 <div class="faq_feedback"> <form id="feed_584" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="584"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_584', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_584', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-55-93-584', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_583"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>合作商产品的物流是怎么查看的？ </h5> <div class="blocLevel5"> 一旦您在Spartoo.cn上下单，我们的合作商将在随后的48小时内为您准备您的订单。当您的包裹发出后，您将在您的注册邮箱中收到一封带有您的包裹信息以及物流单号的邮件。您可以凭借此单号在物流商网站上跟踪您的物流信息。 <div class="faq_feedback"> <form id="feed_583" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="583"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_583', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_583', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-55-93-583', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_582"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>支付，物流以及合作商产品退回条件 </h5> <div class="blocLevel5"> <B style="color:#c30040 ; ">支付</B> <br/>您可以通过信用卡，银联卡或者支付宝进行支付。您的支付全程是受Spartoo的安全保护的。在您购买合作商产品时，您的付款细节不会被透露给我们的合作商。<br/> <B style="color:#c30040 ; ">送货以及退货</B> <br/>您可以在产品描述页面找到送货以及退货的相关政策。您可以直接点击查看已获得更多相关信息。我们在尽力寻找可以提供和Spartoo相同的送货以及退换货政策的合作商。然而我们的合作商有规定和修改他们的送货服务细节以及费用的权利。 <div class="faq_feedback"> <form id="feed_582" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="582"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_582', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_582', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-55-93-582', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_581"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>合作商产品是什么? </h5> <div class="blocLevel5"> 合作商产品是品牌商通过Spartoo.com平台来销售他们的产品。所有的合作商都是经过Spartoo严格挑选的，他们的产品质量优良，服务上乘，您购买合作商的产品一样能享受安全支付等服务。所有的合作商产品在每件产品的页面上均有“合作商产品”的标志。您也可以通过筛选框来筛选不同的销售商（“Spartoo产品”，“合作商产品“或”所有产品“）。产品描述页面的链接能为您提供更多的销售商信息，以及他们的送货，退换货政策。 <div class="faq_feedback"> <form id="feed_581" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="581"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_581', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_581', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-55-93-581', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div></div> <div class="blocLevel2" id="level2_54"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>在订单确认过程中遇到的问题 </h3> <div class="blocLevel3" id="level3_92"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>在订单确认过程中遇到的问题 </h4> <div class="blocLevel4" id="level4_595"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我在支付确认过程中遇到了问题 </h5> <div class="blocLevel5"> 尽管Spartoo已经在尽力减少系统运作的问题，以及提高我们的银行效率和质量，一些不可避免的系统问题总是在您支付的过程中时不时地出现。如果您在支付的过程中遇到问题，请联系我们的客服中心，我们的客服人员将帮助您解决支付的问题，我们将在最快的时间内联系您。 <div class="faq_feedback"> <form id="feed_595" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="595"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_595', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_595', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-54-92-595', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_580"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我的购物车 </h5> <div class="blocLevel5"> <B style="color:#c30040 ; ">在您的购物车添加一件商品</B> <br/>前往您希望添加的商品页面。选择适合您的尺码。点击“添加到购物车”。<br/> <B style="color:#c30040 ; ">确认您的购物车</B> <br/>您希望确认您的订单：前往页面右上角的“我的购物车”，点击绿色按钮“确认订单”。 <br/><B style="color:#c30040 ; ">删除您的购物车内的商品</B> <br/>v如果您希望删除您购物车内的一件商品，直接点击垃圾箱按钮。如果您希望修改商品数量，请直接点击加好或者减号按钮。<br/> <B style="color:#c30040 ; ">完成订单的延迟时间</B><br/> 您有15分钟的延迟时间用来完成您的订单。在这15分钟内，这件商品不能被其他的顾客订购。超过这个时间，您订购的这件商品将会重新上架销售。 <div class="faq_feedback"> <form id="feed_580" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="580"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_580', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_580', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-54-92-580', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_579"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我的订单没有在账户中显示 </h5> <div class="blocLevel5"> 如果您的订单没有在您的账户里出现，您可以通过填写下面的联系人表格与我们联系。请注明您的下单日期以及您的订单号码，以便我们为您快速查询订单状况。 <div class="faq_feedback"> <form id="feed_579" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="579"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_579', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_579', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-54-92-579', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_578"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我的优惠码/礼品卡没有使用成功 </h5> <div class="blocLevel5"> 您可以在您的个人账户中获得相关优惠码以及礼品卡的使用条件。在您的个人账户中，优惠码的页面下方，点击<B style="color:#c30040 ; ">“获取更多信息”</B>。登录您的账户请点击<B style="color:#c30040 ; ">“我的账户”</B>然后点击<B style="color:#c30040 ; ">“我的优惠” </B>一栏。我们希望您知道优惠码不可与现有折扣叠加使用，因为这些商品自带折扣。折扣码不能叠加使用，并且均要求最低消费。优惠码不可用于合作商产品。 <div class="faq_feedback"> <form id="feed_578" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="578"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_578', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_578', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-54-92-578', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_577"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我找不到我的优惠码或者礼品卡 </h5> <div class="blocLevel5"> 如果您有可使用的优惠，您可以在 <B style="color:#c30040 ; ">“我的优惠”</B>一栏中找到它们。如果您未找到，可能是由于您的优惠码已过期的原因。您可以在您的个人账户中获得相关优惠码以及礼品卡的使用条件，在您的个人账户中，优惠码的页面下方，点击<B style="color:#c30040 ; ">“获取更多信息”</B>。 <br/><B style="color:#c30040 ; ">我们希望您知道在退款以及退货时的情况下，已使用过的优惠码不会被退回。 </B> <div class="faq_feedback"> <form id="feed_577" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="577"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_577', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_577', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-54-92-577', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div></div> <div class="blocLevel2" id="level2_53"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>我发现了网页上有一个错误 </h3> <div class="blocLevel3" id="level3_91"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>我发现了网页上有一个错误 </h4> <div class="blocLevel4" id="level4_576"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我发现了网页上有一个错误 </h5> <div class="blocLevel5"> 我们尤其关注我们的网站设计以及运行状况。如果任何时候您在我们网站上发现了一个错误。请您尽快联系我们，通过填写联系表格或者直接拨打我们的电话(010) 87833320。万分感谢您的帮助。 <div class="faq_feedback"> <form id="feed_576" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="576"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_576', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_576', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-53-91-576', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div></div> <div class="blocLevel2" id="level2_50"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>支付 </h3> <div class="blocLevel3" id="level3_88"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>支付 </h4> <div class="blocLevel4" id="level4_594"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>如果我的支付请求倍银行拒绝怎么办？ </h5> <div class="blocLevel5"> 如果您的银行拒绝了您的支付请求，您的订单将会自动取消，您的账户不会发生任何扣款操作。我们建议您联系您的银行了解相关网络消费的条件。随后您即可重新下单。 <div class="faq_feedback"> <form id="feed_594" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="594"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_594', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_594', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-50-88-594', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_568"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我在订单确认过程中遇到了问题 </h5> <div class="blocLevel5"> 如果您的银行拒绝了您的支付请求，您的订单将会自动取消，您的账户不会发生任何扣款操作。我们建议您联系您的银行了解相关网络消费的条件。随后您即可重新下单。 <div class="faq_feedback"> <form id="feed_568" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="568"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_568', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_568', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-50-88-568', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_567"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>增值税 </h5> <div class="blocLevel5"> 在产品页面显示的价格是在法国税率的基础上，包含了增值税的价格。在支付页面显示的产品价格： <ul> <li>对居住在欧盟以外地区的顾客：商品所示价格均为不含税价格，所有国际订单配送至目的地国家可能产生的进口关税由用户承担。想要获得更多相关信息，请查看我们的销售条款：</li> </ul> <div class="faq_feedback"> <form id="feed_567" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="567"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_567', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_567', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-50-88-567', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_566"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>安全支付 </h5> <div class="blocLevel5"> 我们选择了法国工商信贷银行（Credit Industriel & Commercial）来为我们确保顾客的安全支付。您的银行卡信息会根据SSL安全协议协议（SSL protocol）以加密的形式，在一个安全的坏境中传送给我们的银行，您无需顾虑支付风险的问题。所有的安全标准法则都保证您最安全的交易。 <div class="faq_feedback"> <form id="feed_566" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="566"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_566', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_566', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-50-88-566', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_565"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>支付方式 </h5> <div class="blocLevel5"> <B style="color:#c30040 ; "> Spartoo产品： </B> <ul> <li> Visa或Mastercard信用卡； </li> <li> 银联卡； </li> <li> 支付宝； </li> <li> Spartoo礼品卡。 </li> </ul> <div class="faq_feedback"> <form id="feed_565" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="565"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_565', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_565', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-50-88-565', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div></div> <div class="blocLevel2" id="level2_56"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>物流 </h3> <div class="blocLevel3" id="level3_96"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>送到我的另一个地址 </h4> <div class="blocLevel4" id="level4_593"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>送到我的另一个地址 </h5> <div class="blocLevel5"> <B style="color:#c30040 ; ">Spartoo的产品</B><br/> Spartoo给您提供了配送到其他地址的机会： <ul> <li>在从您的订单确认到在包裹准备阶段，您有修改订单送货地址的机会。包裹准备完成后您的地址将无法修改。 </li><br/> <B style="color:#c30040 ; ">合作商产品</B> <br/>“合作商”产品有不同的送货以及退换货政策。了解更多信息请前往产品页面，点击“查看送货政策”。 <div class="faq_feedback"> <form id="feed_593" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="593"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_593', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_593', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-56-96-593', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div> <div class="blocLevel3" id="level3_95"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>运送方式 – 运费 – 物流延迟 </h4> <div class="blocLevel4" id="level4_587"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>送货到其他地区 </h5> <div class="blocLevel5"> <B style="color:#c30040 ; "> BPOST比利时邮政+EMS转运到国内</B> 配送时间：10-15个工作日运费：包邮 <div class="faq_feedback"> <form id="feed_587" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="587"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_587', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_587', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-56-95-587', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div> <div class="blocLevel3" id="level3_94"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>物流范围 </h4> <div class="blocLevel4" id="level4_585"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>物流范围 </h5> <div class="blocLevel5"> <B style="color:#c30040 ; ">Spartoo.com产品的配送地区包括：</B> <ul> <li>中国大陆所有地区</li> <li>香港地区</li> <li>澳门地区</li> </ul> <div class="faq_feedback"> <form id="feed_585" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="585"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_585', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_585', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-56-94-585', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div> <div class="blocLevel3" id="level3_95"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>运送方式 – 运费 – 物流延迟 </h4> <div class="blocLevel4" id="level4_586"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>送货到中国大陆，香港以及澳门地区 </h5> <div class="blocLevel5"> <B style="color:#c30040 ; "> 免费直邮中国 </B> 配送方式：BPOST比利时邮政，经比利时中转，再由EMS承运发往国内。配送时间：10-15个工作日运费：包邮 <div class="faq_feedback"> <form id="feed_586" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="586"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_586', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_586', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-56-95-586', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div></div> <div class="blocLevel2" id="level2_52"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>网络连接问题 </h3> <div class="blocLevel3" id="level3_90"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>网络连接问题 </h4> <div class="blocLevel4" id="level4_575"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>网络连接问题 </h5> <div class="blocLevel5"> 如果您遇到了网络连接的问题，首先请您确认您的网络服务正确，没有掉线现象。如果问题仍然存在，请您联系我们，并说明您使用的连接工具（电脑，平板，智能手机）以及您所用的浏览器（IE浏览器，火狐浏览器，谷歌浏览器...），以便我们的IT部门更好的确认以及解决您的问题。 <div class="faq_feedback"> <form id="feed_575" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="575"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_575', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_575', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-52-90-575', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div></div> <div class="blocLevel2" id="level2_51"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>退货以及退款 </h3> <div class="blocLevel3" id="level3_89"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>退货以及退款 </h4> <div class="blocLevel4" id="level4_571"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>退货以及退款 </h5> <div class="blocLevel5"> <B style="color:#c30040 ; "> Spartoo商品退货条件 </b><br/> Spartoo官网所售所有商品都可以接受无理由退货。自收到商品起30天以内，您都可以申请退货。您可以申请：更换商品尺寸，银行卡退款，或同价值礼品卡。自收到商品起超过30天，您必须按照以下步骤申请退货。<br/> <B style="color:#c30040 ; "> 注意：为了您的退货申请得以通过，需符合以下几点要求 : </B> <ul> <li> 商品未穿；</li> <li> 商品全新；; </li> <li> 退还的商品必须与送达的商品一致； </li> <li> 商品必须在比较完好的原包装内退还（内部的鞋盒请勿用胶带密封），外部spartoo包装盒请完好密封；</li> <li> 商品需在自收到日起30天内退还； </li> <li> 如果包装盒内无商品，您的退换货申请将不被受理； </li> <li> 遵守退货流程； </li> </ul> 退货申请将在7-10个工作日内受理。一旦通过，客服中心将在72h小时之内为您办理退款（至多5个工作日）。 <div class="faq_feedback"> <form id="feed_571" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="571"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_571', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_571', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-51-89-571', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_569"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>退货的期限 </h5> <div class="blocLevel5"> <B style="color:#c30040 ; "> 退回一件Spartoo产品的期限 </B><br/> 在包裹确认接收的那天起，您有30天的时间提出退货申请。<br/> <B style="color:#c30040 ; "> 退回一件合作商产品的期限 </B> <br/>退回一件合作商产品的期限根据合作商的条款的不同会有变化。在您的订单页面查看合作商产品条款，点击<B style="color:#c30040 ; ">“查看我的退货”</B>一栏即可。 <div class="faq_feedback"> <form id="feed_569" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="569"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_569', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_569', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-51-89-569', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_570"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>退款流程 </h5> <div class="blocLevel5"> <B style="color:#c30040 ; "> 返回一件Spartoo商品的具体流程 </B> 如果您希望返回一件商品，您需要前往您的个人账户，选择“我的退货”一栏， <B style="color:#c30040 ; "> “我要提出退货申请” </B>. 然后遵循以下步骤：<br/> <B style="color:#c30040 ; "> 步骤： </B> 首先，我们希望您了解，所有在SPARTOO.CN官网购买的商品在商品本身不合适，尺码不符，颜色不符等合理情况下造成的退货，运费将由顾客来承担。 <ol> <li> 选择您想要退货的订单，勾选您想要退货的商品。填写您的退货原因。</li> <li> 填写以及保存您的银行卡信息（用于收取退款）。 </li> <li> 随后您将在您的邮件内收到一封带有公司退货标签的邮件。打印此退货标签并粘贴在您的包裹上。</li> <li> 将您的包裹通过任意物流商寄回。我们希望提醒您要退回的商品需要以原包装盒子以及商品原标签寄回，如果您寄回的是一件衣服，那么衣服需要在原包装袋内寄回。如果商品有破损，穿戴痕迹，污迹等不利于二次销售的痕迹，您的退货将不被接受。您的退货商品将被返还，我们将不予退款。 </li> <li> 想要跟踪您的退货状态，前往您的个人账户中，在“我的退货”一栏，点击“查看最近的退货”。 </li> <li> 一旦我们的仓库接收了您的包裹，并且确认了您的退货，您的退货申请将进入退款流程。退款金额为您的退货商品的价格。您的退款将根据您在下单时使用的付款方式，以银行卡退款或国际转账的形式退回至您的银行账户中。 - 对于退回至信用卡的退款，在退款执行和您的账户收到退款之间可能会有一定的时间延迟。如果您的账户是延期付款，您的退款也将会延期到账。 - 如果您是支付宝或银联卡支付，或者您的信用卡即将到期，我们会问询您的有效银行卡信息，以便客服中心在后台帮您保存您的银行卡信息并帮您提出退款申请，您的退款将以银行国际转账的形式退回。 </li> </ol> <div class="faq_feedback"> <form id="feed_570" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="570"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_570', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_570', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-51-89-570', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_574"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>换货 </h5> <div class="blocLevel5"> <B style="color:#c30040 ; "> Spartoo产品换货 </B> <ul> <li> 更换鞋码/尺寸 </li> </ul> 我们给您提供一个更换一个其他尺码/鞋码的机会。当您提出一个退换货申请时，您可以直接选择您希望更换的尺码或鞋码。 <ul> <li> 更换样式或颜色 </li> </ul> 我们不接受产品样式或颜色的更改。当您对产品样式或颜色不满意时，您可以直接提出退货或重新下单。<br/> <B style="color:#c30040 ; "> 更换合作商产品 </B><br/> 合作商产品不可更换。您可以直接提出退货以及退款，或者在spartoo网上重新下单。 <div class="faq_feedback"> <form id="feed_574" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="574"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_574', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_574', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-51-89-574', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_572"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>如何退款？ </h5> <div class="blocLevel5"> 您在没有遵循退货流程的情况下把您的包裹寄回至我们的法国仓库。首先请您确认您的包裹运送地址填写正确。我们将需要更多的时间来处理您的退货，因为我们的退货来自不同的国家和市场，严格遵循退货流程的包裹会被优先处理，并且对于无退货流程退回的包裹，我们需要更多的时间找寻确认包裹以及退货人信息。一般情况下的退货申请会在7到10个工作日内处理，无退货流程的包裹将需要额外两个周的时间来处理。感谢您的理解。 <div class="faq_feedback"> <form id="feed_572" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="572"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_572', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_572', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-51-89-572', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_573"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>退货费用 </h5> <div class="blocLevel5"> <B style="color:#c30040 ; "> Spartoo产品的退货费用 </B> <ul> <li>所有在SPARTOO.CN官网购买的商品在商品本身不合适，尺码不符，颜色不符等合理情况下均可退换。退货费用将由顾客来承担。</li> </ul> <B style="color:#c30040 ; "> 合作商产品的退货费用 </B> <br/>合作上的产品有不同的配送以及退货条款。在您的订单页面查看合作商产品条款，点击<B style="color:#c30040 ; ">“查看退货条款”</B>一栏即可。 <div class="faq_feedback"> <form id="feed_573" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="573"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_573', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_573', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-51-89-573', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div></div> <div class="blocLevel2" id="level2_49"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>选择商品以及库存 </h3> <div class="blocLevel3" id="level3_84"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>产品的尺码 </h4> <div class="blocLevel4" id="level4_561"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>Spartoo有超大码吗？ </h5> <div class="blocLevel5"> 在Spartoo，我们在成千上万的款式上都为您提供了最大的选择。我们在鞋码上也为您提供了更多的选择。女士鞋码41码以上，以及男士鞋码直到54码。查看您需要的尺码，请直接使用页面左侧的搜索框：选择您想要的鞋子类型，以及您希望的尺码：所有符合您搜索标准鞋子就会全部出现。 <div class="faq_feedback"> <form id="feed_561" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="561"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_561', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_561', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-49-84-561', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div> <div class="blocLevel3" id="level3_82"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>寻找一件产品 </h4> <div class="blocLevel4" id="level4_557"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>寻找一件产品 </h5> <div class="blocLevel5"> <B style="color:#c30040 ; ">通过搜索框来寻找您心仪的产品或品牌：</B> 点击主页上方的搜索框，输入您感兴趣的产品或品牌名称。所有符合您的搜索的产品将会显示在搜索结果里。<br/> <B style="color:#c30040 ; ">通过产品种类来搜索：</B> 您可以自行通过选择产品类别来找到您想要的商品。在主页上方，您可以看到可以点击的一栏黑体的关键字，它们代表着我们产品的不同类别。您可以直接点击合适您的类别来进入此类别进行挑选。例如：新品，女士，男士，儿童，独家产品，优惠...然后选择鞋类，箱包，衣服...或者板鞋，连衣裙，手提包，等等。 <br/><B style="color:#c30040 ; ">通过品牌名称来搜索：</B> 您可以直接通过点击页面上方“所有品牌”一栏来直接寻找您想要的品牌名称。一旦您点击品牌的名称，您可以通过页面左侧更多的搜索框来更进一步寻找您心仪的商品。例如：种类（男士/女士），种类，价格，尺码，颜色等。<br/><B style="color:#c30040 ; ">通过产品码来寻找商品：</B> 如果您知道您想要的商品的产品码，您可以直接在我们的搜索框内输入相应的产品码即可。 <div class="faq_feedback"> <form id="feed_557" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="557"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_557', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_557', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-49-82-557', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div> <div class="blocLevel3" id="level3_83"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>寻找商品详细信息 </h4> <div class="blocLevel4" id="level4_558"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>寻找商品详细信息 </h5> <div class="blocLevel5"> 如果您希望获得有关一件产品的信息，我们邀请您去产品介绍页面。在那里，您能看到关于这件产品的所有描述，保罗它的材质，尺寸等等。您同样也可以看到由我们的工作室拍摄的产品多角度照片，有时您还可以看到它的360 °影像，您可以自由旋转这个影像，就像它在您的手里一样。 <div class="faq_feedback"> <form id="feed_558" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="558"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_558', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_558', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-49-83-558', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div> <div class="blocLevel3" id="level3_84"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>产品的尺码 </h4> <div class="blocLevel4" id="level4_559"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>怎么选择您的鞋码？ </h5> <div class="blocLevel5"> 请参考产品描述页的尺码推荐来选择您的鞋码。这些建议来自我们的顾客，我们建议您按照此推荐，不过仍提醒您在少数情况下有可能不符合您的情况。您也同样可以在产品描述页面查看尺码表以获得更多相关信息。<br/> <B style="color:#c30040 ; "> 没有找到您的鞋码？ </B> 您可以点击“尺码提醒”：当您的尺码重新补货后会发给您一封邮件。如果您后续没有收到邮件，证明这件商品在我们官网已经售罄。我们因此建议您挑选其他相似的款式。 <div class="faq_feedback"> <form id="feed_559" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="559"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_559', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_559', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-49-84-559', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_560"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>怎样选择衣服的尺码？ </h5> <div class="blocLevel5"> 请参考产品描述页的尺码推荐来选择您的尺码。这些建议来自我们的顾客，我们建议您按照此推荐，不过仍提醒您在少数情况下有可能不符合您的情况。您也同样可以在产品描述页面查看尺码表以获得更多相关信息。<br/> <B style="color:#c30040 ; "> 没有找到您的尺码？ </B> 您可以点击“尺码提醒”：当您的尺码重新补货后会发给您一封邮件。如果您后续没有收到邮件，证明这件商品在我们官网已经售罄。我们因此建议您挑选其他相似的款式。 <div class="faq_feedback"> <form id="feed_560" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="560"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_560', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_560', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-49-84-560', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div> <div class="blocLevel3" id="level3_85"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>产品库存以及可购买数量 </h4> <div class="blocLevel4" id="level4_562"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>产品库存以及可购买数量 </h5> <div class="blocLevel5"> 在Spartoo，只有有库存的尺码才会在商品页面显示。有可能您心仪的尺码没有库存。如出现此情况，您可以点击“尺码提醒”，这样当您的尺码有货时，我们将给您发邮件告知您的尺码已到货。<br/> <B style="color:#c30040 ; ">尺码提醒：</b> 如果您希望使用尺码提醒功能，你需要选择您希望被提醒的尺码，随后在空白栏中输入您的电子邮箱地址。如果您后续没有收到邮件，证明这件商品在我们官网已经售罄。我们因此建议您挑选其他相似的款式。 <div class="faq_feedback"> <form id="feed_562" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="562"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_562', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_562', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-49-85-562', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div> <div class="blocLevel3" id="level3_86"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>预定一件产品 </h4> <div class="blocLevel4" id="level4_563"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>预定一件产品 </h5> <div class="blocLevel5"> 很抱歉，在spartoo，我们不接受商品预定。为了保证不错过您心仪的商品，我们建议您在商品库存有货的前提下尽快下单。 <div class="faq_feedback"> <form id="feed_563" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="563"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_563', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_563', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-49-86-563', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div> <div class="blocLevel3" id="level3_87"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>Spartoo和伪造产品 </h4> <div class="blocLevel4" id="level4_564"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>Spartoo和伪造产品 </h5> <div class="blocLevel5"> 根据法国法律，销售赝品是被法律禁止的，一切销售赝品的行为将会受到受到刑事惩罚。因此，spartoo尊重法律并且它所有的产品都是直接从品牌商处购买。 <B style="color:#c30040 ; ">因此，顾客收到赝品的情况是绝对不可能出现的。</B> <div class="faq_feedback"> <form id="feed_564" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="564"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_564', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_564', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('10-49-87-564', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div></div></div><div class="blocLevel1" id="level1_7"><h2 class="h2level"><i class="icon-flecheDroite"></i>我的订单</h2><div class="blocLevel2" id="afficheAide"></div> <div class="blocLevel2" id="level2_30"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>修改 – 取消我的订单 </h3> <div class="blocLevel3" id="level3_51"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>修改 – 取消我的订单 </h4> <div class="blocLevel4" id="level4_500"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>修改/取消我的订单 </h5> <div class="blocLevel5"> <ul> <li> 如果您的订单状态显示“等待配货”: </li> </ul> 您可以在您的账户或订单确认邮件中取消您的订单，或修改订单的尺寸/码数。如果是Spartoo发货商品，您也可以修改送货地址。如果您想做其他修改，请联系客服中心。 <ul> <li>如果您的订单状态显示“等待验证” 或 “正在配货” : </li> </ul> 您可以通过拨打客服电话010 87833320（为您提供中文服务，按当地通话资费）取消或修改您的订单。工作时间为周一至周五14:30-18:30 & 19:30-22:30 （北京时间）。客服中心或许还可以为您联络我们的仓库或者我们的合作商卖家取消或修改您的订单。 <ul> <li> 如果您的订单状态显示“即将发货” 或 “已发货” : </li> </ul> 抱歉我们不能为您修改订单，因为包裹已经离开仓库。您将会在您指定的收件人地址收到您的包裹。我们一方面建议您拒收这个包裹以加快退货过程，另一方面提醒您不要支付退货运费用如果您购买的是我们的合作商产品。<br/> <B style="color:#c30040 ; "> 如果您想查看您的订单状态，请登录您的账户，查看我的订单一栏。</B> <div class="faq_feedback"> <form id="feed_500" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="500"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_500', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_500', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('7-30-51-500', 1)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div></div> <div class="blocLevel2" id="level2_57"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>我希望咨询另一个订单 </h3> <div class="blocLevel4" id="level4_596"> <h5 class="h5level"> <i class="icon-flecheDroite"></i> </h5> <div class="blocLevel5"> <div class="faq_feedback"> <form id="feed_596" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="596"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_596', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_596', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('7-57-97-596', 1)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div> <div class="blocLevel2" id="level2_32"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>获得我的发票 </h3> <div class="blocLevel3" id="level3_59"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>获得我的发票 </h4> <div class="blocLevel4" id="level4_512"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>获得我的发票 </h5> <div class="blocLevel5"> <B style="color:#c30040 ; "> Spartoo订单：</B> 为了获得您的发票，您需要前往您的个人账户。在“我的订单”一栏，选择您想要发票的订单。然后在页面右上角点击“下载我的发票”。您的发票直到您的包裹通过物流商发出之后才可以下载。 <br/><B style="color:#c30040 ; "> 合作商产品订单： </B> 为了获取您的发票，我们请您联系我们的客服中心。随后您的客服人员将联系合作商为您索要发票。 Spartoo感谢您的理解。 <div class="faq_feedback"> <form id="feed_512" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="512"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_512', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_512', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('7-32-59-512', 1)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div></div> <div class="blocLevel2" id="level2_31"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>追踪订单 – 订单延迟 – 物流问题 </h3> <div class="blocLevel3" id="level3_52"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>追踪我的包裹 </h4> <div class="blocLevel4" id="level4_501"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>追踪我的包裹 </h5> <div class="blocLevel5"> 您的包裹状态随着物流进程而更新。以下是几个不同的物流状态： <ul> <li> 等待配货状态：Spartoo已经接到您的订单； </li> <li> 正在配货状态：我们的物流团队正在为您准备包裹； </li> <li> 即将离开仓库：您的订单即将发货，它将在当晚之前移交给运输公司； </li> <li> 已发货：您的包裹已离开我们的仓库：您将在您的注册邮箱中收到一封带有链接的物流查询邮件。 </li></ul> <br/> <B style="color:#c30040 ; "> 如果想获得更多您的包裹状态的信息，前往您的个人账户，点击“我的订单”一栏。 </B> 如果您的订单已经发货，您可以在物流商的网站上面查询到您的包裹状态：想要跟踪您的包裹，前往您的个人账户，点击 <B style="color:#c30040 ; "> “我的订单” </B>一栏。之后选择您的订单，点击 <B style="color:#c30040 ; "> “跟踪我的包裹” </B> （页面右上方）。 <B style="color:#c30040 ; "> 注意：物流信息可能有一定时间的延迟。如果您的物流在一定时间内仍然没有更新，请您联系我们的客服中心。 </B> <div class="faq_feedback"> <form id="feed_501" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="501"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_501', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_501', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('7-31-52-501', 1)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div> <div class="blocLevel3" id="level3_54"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>我什么时候将收到我的包裹？ </h4> <div class="blocLevel4" id="level4_502"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我什么时候将收到我的包裹？ </h5> <div class="blocLevel5"> 如果您想知道您的包裹的送达时间，前往您的个人账户，点击 <B style="color:#c30040 ; "> “我的订单” </B>一栏。之后选择您的订单，点击 <B style="color:#c30040 ; "> “跟踪我的包裹” </B> 。如果您的订单已经发货，您可以在物流商的网站上面查询到您的包裹状态：想要跟踪您的包裹，前往您的个人账户，点击 <B style="color:#c30040 ; "> “我的订单” </B>一栏。之后选择您的订单，点击 <B style="color:#c30040 ; "> “跟踪我的包裹” </B> （页面右上方）。 <br/><B style="color:#c30040 ; "> 注意：物流信息可能有一定时间的延迟。如果您的物流在一定时间内仍然没有更新，请您联系我们的客服中心。 </B> <div class="faq_feedback"> <form id="feed_502" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="502"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_502', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_502', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('7-31-54-502', 1)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div> <div class="blocLevel3" id="level3_58"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>我收到的订单有问题 </h4> <div class="blocLevel4" id="level4_511"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我收到的商品有破损 </h5> <div class="blocLevel5"> 您收到的产品中有制造上的不足之处。首先我们对为您造成的麻烦表示抱歉。我们邀请您与我们的客服中心联系，我们的客服人员会为您解释相关的操作流程。感谢您在联系客服中心是附上<B style="color:#c30040 ; ">带有瑕疵的商品照片</B>。我们将在最快的时间内联系您。 <div class="faq_feedback"> <form id="feed_511" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="511"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_511', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_511', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('7-31-58-511', 1)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_510"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>订单不一致 </h5> <div class="blocLevel5"> 您收到了一个和订单不一致的包裹。首先我们对为您造成的麻烦表示抱歉。我们邀请您与我们的客服中心联系，我们的客服人员会为您解释相关的操作流程。感谢您在联系客服中心是附上<B style="color:#c30040 ; ">包裹照片</B>。我们的客服人员将在最快的时间内联系您。 <div class="faq_feedback"> <form id="feed_510" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="510"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_510', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_510', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('7-31-58-510', 1)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div> <div class="blocLevel3" id="level3_57"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>我收到了一个空的包裹 </h4> <div class="blocLevel4" id="level4_509"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我收到了一个空的包裹 </h5> <div class="blocLevel5"> 您收到了一个空的包裹。首先我们对为您造成的麻烦表示抱歉。我们邀请您与我们的客服中心联系，我们的客服人员会为您解释相关的操作流程。感谢您在联系客服中心是附上<B style="color:#c30040 ; ">包裹照片</B>。我们将在最快的时间内联系您。 <div class="faq_feedback"> <form id="feed_509" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="509"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_509', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_509', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('7-31-57-509', 1)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div> <div class="blocLevel3" id="level3_56"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>我拒绝了一个包裹 </h4> <div class="blocLevel4" id="level4_508"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我拒绝了一个包裹 </h5> <div class="blocLevel5"> 您在包裹送达时拒收了您在Spartoo.cn购买的商品<br/> <B style="color:#c30040 ; "> Spartoo.cn的订单：</B> 在仓库接收退回产品后，您将收到一封邮件告知您选择重新发货到另一地址，或者直接申请退款。您需要给客服打电话告知您的选择，客服中心将协助您完成剩下的操作。 <br/><B style="color:#c30040 ; "> 合作商产品订单：</B> 当合作商处接收退回产品后，我们将开始着手进行退款操作。 <div class="faq_feedback"> <form id="feed_508" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="508"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_508', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_508', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('7-31-56-508', 1)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div> <div class="blocLevel3" id="level3_55"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>我有一个关于物流的问题（我没有收到我的包裹） </h4> <div class="blocLevel4" id="level4_507"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>包裹送达时我不在家会怎样？ </h5> <div class="blocLevel5"> <B style="color:#c30040 ; "> 送货到家：</B> 如果投递员在给您送包裹时您不在家，投递员将会在您的邮箱内留下消息或者给您的手机联系。您可以通过和投递员沟通再次安排配送或自行前往配送点取货。取包裹的延迟时间根据不同配送点规则而定。 <br/><B style="color:#c30040 ; "> 送货至自提点： </B> 如果您选择了送货至自提点，包裹会直接送至您指定的自提点处。您不需要等待包裹送至您的家里，您可以在包裹到达自提点之后10天内直接前往自提点去取回您的包裹。您需要携带一个有效身份证明以便顺利取得您的包裹。 <div class="faq_feedback"> <form id="feed_507" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="507"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_507', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_507', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('7-31-55-507', 1)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_506"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我的自提点更改了，造成了我的不便 </h5> <div class="blocLevel5"> 首先，我们对为您造成的不便表示抱歉。我们给您提供了以下解决方法。当一个自提点地址因不可控原因（此自提点接受包裹数量到达上限，或因故暂时关闭）无法接收您的包裹，您的包裹将会放在另一个离您住址比较近的自提点，以便您能在最快的时间内取到您的包裹。如果您没有办法前往自提点取回您的包裹，您的包裹将返回我们的仓库或者合作商处。 <br/><B style="color:#c30040 ; "> 如果是在Spartoo购买的产品 </B>，在您的商品被我们的仓库接收后，您将在您的邮箱里收到一封邮件，您可以选择重新发货或是退款。您需要告知我们的客服人员您的选择。 <br/><B style="color:#c30040 ; "> 如果是在合作商处购买的产品</B>，合作商接收了您的包裹后，会直接给您退款。感谢您的理解。 <div class="faq_feedback"> <form id="feed_506" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="506"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_506', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_506', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('7-31-55-506', 1)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_505"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>物流已经超过最大延迟期限 </h5> <div class="blocLevel5"> 首先，我们为对您造成的不便表示抱歉。这个问题可能是由于多种原因造成的。<B style="color:#c30040 ; "> 为了弄清楚问题的根源，我们先请您前往物流商网站（在您的个人账户页面可以直接点击进入）追踪您的物流信息。您的物流商会在网页上更新您的包裹的最新物流信息。 </B> <ul> <li> 可能您的投递员在您外出的时候忘记联系您。您的包裹在邮局处于“等待投递”的状态。我们建议您尽快前往邮局自提。 </li> <li> 可能您的包裹被标记了“返回发货人”。这种情况是因为您的送货地址有问题，投递员未能成功找到您的地址完成投递。我们将在收到退回包裹的第一时间联系您，以便为您重新发货或退款。 </li> <li> 可能您的包裹被标记“已送达”。这表示投递员已经把包裹投递到了相应地址。我们请您确认一下是否是您的一个亲友（邻居，或安保人员）在您不在的时候替您把包裹收下了。 </li> <li> 有一些迹象可能表明您的包裹在运输过程中丢失（长时间未更新物流状态等），我们请您在最快的时间内联系我们，以便我们帮您向物流商问询包裹下落。 </li> </ul> <div class="faq_feedback"> <form id="feed_505" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="505"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_505', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_505', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('7-31-55-505', 1)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_504"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我没有收到我的包裹，但是包裹状态显示“已送达” </h5> <div class="blocLevel5"> 首先，我们对为您造成的不便表示抱歉。我们请您核查是否为您的邻居或安保人员代替您收取了包裹。如果不是，我们邀请您与我们的客服中心联系，我们的客服人员会为您解释相关的操作流程。我们将在最快的时间内联系您。 <div class="faq_feedback"> <form id="feed_504" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="504"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_504', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_504', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('7-31-55-504', 1)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_503"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我有一个关于物流的问题（我没有收到我的包裹） </h5> <div class="blocLevel5"> <B style="color:#c30040 ; "> 如果延迟时间还没到： </B> 我们请您耐心等待。包裹还在运送的途中，预计会在延迟期限前送达。 <B style="color:#c30040 ; "> 如果延迟最大期限已过： </B> <ul> <li> 您没有在您的邮箱中收到任何的消息提醒？ </li> </ul> 您可以致电您的邮局或自提点，报上您的单号。他们应该有关于您包裹地点，以及是否已经配送成功的详细信息。 <ul> <li> 包裹状态显示为“已配送”但是您并未收到？</li> </ul> 可能是您的一个亲友（邻居，看门人，警卫...）在您不在的时候替您把包裹收下了。请和他们联系已确认相关包裹信息。如果您还是没有找到包裹，请您和我们的客服中心联系，我们的一个客服人员将帮助您问询相关信息。我们将在最快的时间内联系您，并为对您造成的不便表示抱歉。 <div class="faq_feedback"> <form id="feed_503" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="503"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_503', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_503', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('7-31-55-503', 1)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div></div> <div class="blocLevel2" id="level2_33"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>退货 – 换货 – 退款 </h3> <div class="blocLevel3" id="level3_60"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>我想要退货 </h4> <div class="blocLevel4" id="level4_515"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>退货费用 </h5> <div class="blocLevel5"> <B style="color:#c30040 ; "> Spartoo产品的退货费用 </B> <ul> <li>所有在SPARTOO.CN官网购买的商品在商品本身不合适，尺码不符，颜色不符等合理情况下均可退换。退货费用将由顾客来承担。</li> </ul> <B style="color:#c30040 ; "> 合作商产品的退货费用 </B> <br/>合作上的产品有不同的配送以及退货条款。在您的订单页面查看合作商产品条款，点击<B style="color:#c30040 ; ">“查看退货条款”</B>一栏即可。 <div class="faq_feedback"> <form id="feed_515" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="515"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_515', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_515', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('7-33-60-515', 1)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div> <div class="blocLevel3" id="level3_62"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>我没有遵从退货流程，完成流程处理要多久？ </h4> <div class="blocLevel4" id="level4_524"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我没有遵从退货流程，完成流程处理要多久？ </h5> <div class="blocLevel5"> 您在没有遵循退货流程的情况下把您的包裹寄回至我们的法国仓库。首先请您确认您的包裹运送地址填写正确。我们将需要更多的时间来处理您的退货，因为我们的退货来自不同的国家和市场，严格遵循退货流程的包裹会被优先处理，并且对于无退货流程退回的包裹，我们需要更多的时间找寻确认包裹以及退货人信息。一般情况下的退货申请会在7到10个工作日内处理，无退货流程的包裹将需要额外两个周的时间来处理。感谢您的理解。 <div class="faq_feedback"> <form id="feed_524" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="524"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_524', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_524', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('7-33-62-524', 1)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div> <div class="blocLevel3" id="level3_61"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>我已经把需要退货的商品寄出 </h4> <div class="blocLevel4" id="level4_523"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我有一些退款的问题希望联系您解决 </h5> <div class="blocLevel5"> 首先我们对为您造成的麻烦表示抱歉。我们请您通过电话或邮件与我们的客服中心联系，或者填写我们的联系表格，以便于我们的一位客服人员为您提供关于您的退款的细节信息。您可以通过点击下方链接联系我们： <div class="faq_feedback"> <form id="feed_523" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="523"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_523', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_523', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('7-33-61-523', 1)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_522"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我希望获得更多关于我的退货的信息 </h5> <div class="blocLevel5"> 想要查看您的订单，请前往您的个人账户。然后找到“我的退货”一栏，选择 <B style="color:#c30040 ; "> “查看我的退货” </B>。如果您希望了解相关完整信息，请直接联系我们的客服中心。 <div class="faq_feedback"> <form id="feed_522" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="522"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_522', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_522', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('7-33-61-522', 1)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_521"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我希望取消我的退货申请 </h5> <div class="blocLevel5"> 您已经申请了退货，但是您最后选择了保留您的商品，请给客服中心写一封邮件告知取消您的退货申请，客服中心将协助您完成剩余操作。 <div class="faq_feedback"> <form id="feed_521" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="521"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_521', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_521', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('7-33-61-521', 1)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_520"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我希望获得退货标签 </h5> <div class="blocLevel5"> 如果您想要获得退货标签，请前往您的个人账户页面。在“我的退货”一栏，选择<B style="color:#c30040 ; ">“查看我的退货”</B>。然后： <ul> <li> 选择您希望退货的订单； </li> <li> 填写并保存相关信息； </li> <li> 随后您将在您的邮箱内收到一封带有退货标签的邮件。 </li> </ul> <div class="faq_feedback"> <form id="feed_520" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="520"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_520', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_520', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('7-33-61-520', 1)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div> <div class="blocLevel3" id="level3_60"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>我想要退货 </h4> <div class="blocLevel4" id="level4_519"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>退货以及退款条件 </h5> <div class="blocLevel5"> <B style="color:#c30040 ; "> Spartoo商品退货条件 </b><br/>Spartoo官网所售所有商品都可以接受无理由退货。自收到商品起30天以内，您都可以申请退货。您可以申请：更换商品尺寸，银行卡退款，或同价值礼品卡。自收到商品起超过30天，您必须按照以下步骤申请退货。<br/> <B style="color:#c30040 ; "> 注意：为了您的退货申请得以通过，需符合以下几点要求 : </B> <ul> <li> 商品未穿；</li> <li> 商品全新；; </li> <li> 退还的商品必须与送达的商品一致； </li> <li> 商品必须在比较完好的原包装内退还（内部的鞋盒请勿用胶带密封），外部spartoo包装盒请完好密封；</li> <li> 商品需在自收到日起30天内退还； </li> <li> 如果包装盒内无商品，您的退换货申请将不被受理； </li> <li> 遵守退货流程； </li> </ul> 退货申请将在7-10个工作日内受理。一旦通过，客服中心将在72h小时之内为您办理退款（至多5个工作日）。 <div class="faq_feedback"> <form id="feed_519" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="519"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_519', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_519', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('7-33-60-519', 1)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_518"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>换货的最多受理时间是多久？ </h5> <div class="blocLevel5"> 接收您的退换包裹的最大期限是 <B style="color:#c30040 ; "> 15个工作日 </B> （星期六，星期日，公共假日除外）。处理您的退回包裹的期限是您的包裹寄回仓库之日起的7到10个工作日。这个延迟包括了物流送达时间以及处理您的退回包裹的时间（包裹检查，确认，准备换货等）。在这个期限过后，我们的物流团队将吧您的包裹移交给物流商。此过程的处理期限为2到5个工作日。在每一个流程您将会收到相关邮件告知您处理进程。 <div class="faq_feedback"> <form id="feed_518" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="518"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_518', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_518', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('7-33-60-518', 1)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_517"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>退货的最大受理时间是多久？ </h5> <div class="blocLevel5"> <B style="color:#c30040 ; "> 退回一件Spartoo产品的期限 </B><br/> 在包裹确认接收的那天起，您有30天的时间提出退货申请。<br/> <B style="color:#c30040 ; "> 退回一件合作商产品的期限 </B> <br/>退回一件合作商产品的期限根据合作商的条款的不同会有变化。在您的订单页面查看合作商产品条款，点击<B style="color:#c30040 ; ">“查看我的退货”</B>一栏即可。 <div class="faq_feedback"> <form id="feed_517" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="517"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_517', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_517', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('7-33-60-517', 1)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_516"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>有可能换货吗？ </h5> <div class="blocLevel5"> <B style="color:#c30040 ; "> Spartoo产品换货 </B> <ul> <li> 更换鞋码/尺寸 </li> </ul> 我们给您提供一个更换一个其他尺码/鞋码的机会。当您提出一个退换货申请时，您可以直接选择您希望更换的尺码或鞋码。 <ul> <li> 更换样式或颜色 </li> </ul> 我们不接受产品样式或颜色的更改。当您对产品样式或颜色不满意时，您可以直接提出退货或重新下单。 <B style="color:#c30040 ; "> 更换合作商产品 </B><br/> 合作商产品不可更换。您可以直接提出退货以及退款，或者在spartoo网上重新下单。 <div class="faq_feedback"> <form id="feed_516" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="516"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_516', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_516', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('7-33-60-516', 1)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_514"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我什么时候以及如何获得我的退款？ </h5> <div class="blocLevel5"> <B style="color:#c30040 ; "> Spartoo产品的退款 </B> <br/>您的退货一旦被仓库接收，您的退款将以和您的付款同样的方式退回。您的退货将在7到10个工作日内处理。一旦您退回的包裹被仓库确认，我们将在72小时（最多5个工作日）内处理您的退款流程。 <ul> <li>对于退回至信用卡的退款，银行间的跨境交易操作有可能造成您的退款有几个工作日的延迟。如果您的信用卡是延迟扣款，您的退款也将同样延迟到账。 </li> <li> 如果您选择使用支付宝，银联卡付款，或者您的信用卡即将到期，我们会询问您的有效银行卡信息，替您保存在后台，随后您的退款将以国际转账的形式发出。 </li> <B style="color:#c30040 ; "> 合作商产品的退款 </B> <br/>一旦您的退货被合作商接收，您的退款将以以和您的付款同样的方式退回。一旦您退回的包裹被仓库接收，spartoo将在72小时内为您处理退款流程。 <div class="faq_feedback"> <form id="feed_514" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="514"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_514', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_514', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('7-33-60-514', 1)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_513"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>退款流程 </h5> <div class="blocLevel5"> <B style="color:#c30040 ; "> 返回一件Spartoo商品的具体流程 </B> 如果您希望返回一件商品，您需要前往您的个人账户，选择“我的退货”一栏， <B style="color:#c30040 ; "> “我要提出退货申请” </B>. 然后遵循以下步骤： <B style="color:#c30040 ; "> 步骤： </B> 首先，我们希望您了解，所有在SPARTOO.CN官网购买的商品在商品本身不合适，尺码不符，颜色不符等合理情况下造成的退货，运费将由顾客来承担。 <ol> <li> 选择您想要退货的订单，勾选您想要退货的商品。填写您的退货原因。</li> <li> 填写以及保存您的银行卡信息（用于收取退款）。 </li> <li> 随后您将在您的邮件内收到一封带有公司退货标签的邮件。打印此退货标签并粘贴在您的包裹上。</li> <li> 将您的包裹通过任意物流商寄回。我们希望提醒您要退回的商品需要以原包装盒子以及商品原标签寄回，如果您寄回的是一件衣服，那么衣服需要在原包装袋内寄回。如果商品有破损，穿戴痕迹，污迹等不利于二次销售的痕迹，您的退货将不被接受。您的退货商品将被返还，我们将不予退款。 </li> <li> 想要跟踪您的退货状态，前往您的个人账户中，在“我的退货”一栏，点击“查看最近的退货”。 </li> <li> 一旦我们的仓库接收了您的包裹，并且确认了您的退货，您的退货申请将进入退款流程。退款金额为您的退货商品的价格。您的退款将根据您在下单时使用的付款方式，以银行卡退款或国际转账的形式退回至您的银行账户中。 - 对于退回至信用卡的退款，在退款执行和您的账户收到退款之间可能会有一定的时间延迟。如果您的账户是延期付款，您的退款也将会延期到账。 - 如果您是支付宝或银联卡支付，或者您的信用卡即将到期，我们会问询您的有效银行卡信息，以便客服中心在后台帮您保存您的银行卡信息并帮您提出退款申请，您的退款将以银行国际转账的形式退回。 </li> </ol> <div class="faq_feedback"> <form id="feed_513" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="513"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_513', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_513', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('7-33-60-513', 1)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div></div></div><div class="blocLevel1" id="level1_9"><h2 class="h2level"><i class="icon-flecheDroite"></i>我的账户</h2> <div class="blocLevel2" id="level2_40"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>修改我的个人信息 </h3> <div class="blocLevel3" id="level3_73"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>修改我的个人信息 </h4> <div class="blocLevel4" id="level4_543"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>修改我的个人信息 </h5> <div class="blocLevel5"> 请登录您的账户修改个人信息。点击页面右上角</B> “我的账户” </B> 进入您的个人账户，接着点击页面左边目录栏的</B> “我的账户” </B> 修改个人信息。 <br/> <B style="color:#c30040 ; "> 请注意！ </B> 如果您希望修改未完成派送订单的收货地址，请您查看左侧目录栏中的<B style="color:#c30040 ; ">“我的订单”</B>。您的订单收货地址已经确认，修改个人信息中的地址信息将不会改变此订单的收货地址。感谢您的理解。 <div class="faq_feedback"> <form id="feed_543" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="543"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_543', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_543', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('9-40-73-543', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_542"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>给一个正在处理的订单修改送货地址 </h5> <div class="blocLevel5"> 如果您想要修改您的送货地址，请前往“我的订单”一栏，感谢您的理解。 <div class="faq_feedback"> <form id="feed_542" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="542"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_542', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_542', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('9-40-73-542', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div></div> <div class="blocLevel2" id="level2_42"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>修改我的电子邮件地址 </h3> <div class="blocLevel3" id="level3_75"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>修改我的电子邮件地址 </h4> <div class="blocLevel4" id="level4_545"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>修改我的电子邮件地址 </h5> <div class="blocLevel5"> 您的电子邮箱地址是您的用户名，您无法自行修改。我们邀请您通过电话联系我们的客服中心，或者填写下面的联系人表格：我们的客服人员将在最快的时间联系您！ <div class="faq_feedback"> <form id="feed_545" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="545"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_545', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_545', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('9-42-75-545', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div></div> <div class="blocLevel2" id="level2_44"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>创建一个账户 </h3> <div class="blocLevel3" id="level3_77"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>创建一个账户 </h4> <div class="blocLevel4" id="level4_547"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>创建一个账户 </h5> <div class="blocLevel5"> <B style="color:#c30040 ; ">为什么要创建一个Spartoo账户？</B> 如果您想要在我们的网站上下单，您首先需要创建一个账户，以便您的身份验证以及存储您的物流信息。另外，您的账户能使您浏览您的历史订单，以及查看您的忠诚度，优惠码，积分等信息。 <br/> <B style="color:#c30040 ; ">怎样创建一个Spartoo个人账户？</B> 点击主页右上角的“我的账户”，然后在“我是新用户，创建账户”一栏中，输入您的电子邮箱地址。然后按照指示输入相应必要的信息即可创建您的账户。 <br/> <B style="color:#c30040 ; ">更多信息：</B> 当您下一次登录您的账户时，只需点击“已是客户，登录账户”即可。 <div class="faq_feedback"> <form id="feed_547" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="547"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_547', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_547', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('9-44-77-547', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div></div> <div class="blocLevel2" id="level2_39"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>我的优惠 </h3> <div class="blocLevel3" id="level3_72"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>礼品卡和优惠码 </h4> <div class="blocLevel4" id="level4_538"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>为什么我的优惠码或礼品卡不能使用？ </h5> <div class="blocLevel5"> 您可以在您的个人账户中获得相关优惠码以及礼品卡的使用条件。在您的个人账户中，优惠码的页面下方，点击<B style="color:#c30040 ; ">“获取更多信息”</B>。登录您的账户请点击<B style="color:#c30040 ; ">“我的账户”</B>然后点击<B style="color:#c30040 ; ">“我的优惠” </B>一栏。我们希望您知道优惠码不可与现有折扣叠加使用，因为这些商品自带折扣。折扣码不能叠加使用，并且均要求最低消费。优惠码不可用于合作商产品。 <div class="faq_feedback"> <form id="feed_538" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="538"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_538', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_538', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('9-39-72-538', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_537"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我在我的个人账户中找不到我的优惠码了 </h5> <div class="blocLevel5"> 如果您有可使用的优惠，您可以在 <B style="color:#c30040 ; ">“我的优惠”</B>一栏中找到它们。如果您未找到，可能是由于您的优惠码已过期的原因。您可以在您的个人账户中获得相关优惠码以及礼品卡的使用条件，在您的个人账户中，优惠码的页面下方，点击<B style="color:#c30040 ; ">“获取更多信息”</B>。 <B style="color:#c30040 ; ">我们希望您知道在退款以及退货时的情况下，已使用过的优惠码不会被退回。 </B> <div class="faq_feedback"> <form id="feed_537" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="537"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_537', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_537', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('9-39-72-537', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_539"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>怎么使用我的礼品券？ </h5> <div class="blocLevel5"> 如果您有一张礼品卡，您可以在您下单的过剩中使用它，在支付页面的第1栏“优惠码”中输入您的礼品码即可。如果您的优惠码或礼品卡已经保存在您的个人账户中，在您付款时它们会自动显示在可用优惠中。如果您的礼品卡是有效的，并且您的订单符合可使用礼品卡的要求，您的折扣会自动显示在付款页面。如果显示错误提示，请确认您的订单满足优惠券的使用条件。我们建议您在使用礼品券前确认该礼品券的使用条件（使用条件可在您的账户中我的优惠一栏点击<B style="color:#c30040 ; "> “我的礼品券” </B> 然后点击 <B style="color:#c30040 ; "> “更多信息” </B>查看）。 <br/> <B style="color:#c30040 ; "> 请注意 : </B> <ol> <li> Spartoo礼品券不能使用于合作商商品 </li> <li> 在退货或退款的情况下，礼品券不予退还。 </li> </ol> <div class="faq_feedback"> <form id="feed_539" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="539"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_539', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_539', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('9-39-72-539', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_540"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>怎么使用我的优惠码？ </h5> <div class="blocLevel5"> 如果您有一张礼品卡，您可以在您下单的过剩中使用它，在支付页面的第1栏“优惠码”中输入您的礼品码即可。如果您的优惠码或礼品卡已经保存在您的个人账户中，在您付款时它们会自动显示在可用优惠中。如果您的礼品卡是有效的，并且您的订单符合可使用礼品卡的要求，您的折扣会自动显示在付款页面。如果显示错误提示，请确认您的订单满足优惠券的使用条件。我们建议您在使用礼品券前确认该礼品券的使用条件（使用条件可在您的账户中我的优惠一栏点击<B style="color:#c30040 ; "> “我的礼品券” </B> 然后点击 <B style="color:#c30040 ; "> “更多信息” </B>查看）。<br/> <B style="color:#c30040 ; "> 请注意 : </B> <ol> <li> Spartoo礼品券不能使用于合作商商品 </li> <li> 在退货或退款的情况下，礼品券不予退还。 </li> </ol> <div class="faq_feedback"> <form id="feed_540" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="540"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_540', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_540', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('9-39-72-540', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_541"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>为什么我的优惠码不能和打折商品叠加使用？ </h5> <div class="blocLevel5"> 优惠码一般不能和其他折扣叠加使用。您可以在您的账户内查看优惠码的使用条件。具体操作：在 <B style="color:#c30040 ; "> “我的优惠” </B>一栏，选择 </B> “我的礼品卡” </B> 点击 <B style="color:#c30040 ; "> “查看更多信息” </B>. 打折季属于折扣活动，因此您不能在打折商品上叠加使用您的优惠码。相反地，请保管好您的折扣券：在您的某次使用中肯定会用到的！ <div class="faq_feedback"> <form id="feed_541" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="541"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_541', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_541', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('9-39-72-541', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div> <div class="blocLevel3" id="level3_71"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>礼品卡 </h4> <div class="blocLevel4" id="level4_536"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>Spartoo礼品卡 </h5> <div class="blocLevel5"> 您的礼品卡可以用于直接付款，因此当您使用礼品卡付款时请选择“银行卡付款”。 <br/><B style="color:#c30040 ; "> 请注意：</B> 我们建议您选择的商品总价值小于或等于礼品卡价值，因为您不能选择其他支付方式支付超出的部分。我们也同样建议您在下单完成后妥善保存您的礼品卡，在需要退货的情况下，退款将会返回至您的礼品卡上。 <br/><B style="color:#c30040 ; "> 送出礼品卡：</B> 在Spartoo，您可以赠送礼品卡给您的亲友： <ul> <li> 选择礼品卡金额； </li> <li> 你可以为他（她）写信留言；</li> <li> 您的礼品卡将可以通过邮件发送给您的亲友，或打印出来亲手送出。 </li> </ul> 礼品卡自激活日起一年内有效。 <B style="color:#c30040 ; "> 请注意：此礼品卡只用于Spartoo商品。如果您的订单内包含合作商商品，您不能使用此礼品卡。 </B> 获取礼品卡请点击 : https://www.spartoo.cn/cheque-cadeau.php <div class="faq_feedback"> <form id="feed_536" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="536"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_536', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_536', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('9-39-71-536', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div> <div class="blocLevel3" id="level3_70"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>最低价格保证 </h4> <div class="blocLevel4" id="level4_535"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>最低价格保证 </h5> <div class="blocLevel5"> 如果在我们网站下单后，您在别的法国网站上发现相同产品的更低的价格（包括运输费用），Spartoo给您退回两倍的产品差价。<br/> <B style="color:#c30040 ; ">产品差价退回政策遵循以下条件：</B> <ol> <li>低价产品必须包含运费；</li> <li>低价产品必须没有享受任何折扣优惠；</li> <li>配送条件需和Spartoo一致（库存数量，配送时间在大概10-15个工作日，至少提供一次免费配送）；</li> <li>产品必须是一样的：全新，来自同一个品牌，同一款式，使用同样的材料，同样的颜色；</li> <li>提供更低价格的网站上的产品的鞋码，颜色或尺码必须是齐全的；</li> <li>提供更低价格的网站必须是在法国法律监管下的以欧元为结算货币的网站；</li> <li>支付方式必须是通过网上支付系统来进行的；</li> <li>此差价退回服务每名顾客只能在一件商品上使用一次；</li> </ol> <B style="color:#c30040 ; "> 以下产品不享受最低价格保证政策：</B> <ol> <li> 缺货产品，或折扣产品；</li> <li> 在拍卖网站、小广告或特卖网站上销售的产品；</li> <li> 我们的合作商卖家售出或发货的产品；</li> <li> 配送至非法国本土的产品；</li> </ol> <B style="color:#c30040 ; "> 最低价格保证的实施方法 : </B> 在下单五个工作日之内，您需要填写客户服务表格向Spartoo提出申请，请遵循以下流程： <ol> <li> 在信息中包含Spartoo订单号码； </li> <li> 发现更低价格的网站的网址，以及该产品的产品页面网址； </li> </ol> 如果满足以上所有条件，并且在取消订单的法定期限之内，Spartoo将会返还您两倍差价。退款将在30个工作日内返还至您的个人账户里，退款方式由Spartoo选择。 <div class="faq_feedback"> <form id="feed_535" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="535"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_535', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_535', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('9-39-70-535', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div> <div class="blocLevel3" id="level3_69"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>尊享会员服务 </h4> <div class="blocLevel4" id="level4_534"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>尊享会员服务 </h5> <div class="blocLevel5"> Spartoo特享会员的优惠只对Spartoo产品有效。<br/> <B style="color:#c30040 ; ">尊享会员卡的优惠都有什么？</B> <br/>Spartoo尊享会员卡的优惠根据您的所在国家地区而不同。对中国地区顾客来说以下是Spartoo尊享会员的特权服务： <ol> <li>所有商品立享10%的折扣，打折季期间除外。</li> <li>打折季期间所有商品立享5%的折扣。</li> <li>特享优惠：特享会员日有专属叠加优惠。</li> </ol> <B style="color:#c30040 ; ">折扣使用条件：</B> <br/><B style="color:#c30040 ; ">10%折扣的使用条件：</B> 此折扣不与其他优惠叠加使用，且只适用于参加折扣的品牌。(详情参考优惠条件)。此折扣只能在购买网站上的无折扣商品时使用。 <br/><B style="color:#c30040 ; ">5%折扣的使用条件：</B> 此折扣只能与打折季期间的指定优惠叠加使用。除了打折季期间的指定商品以及价格，此折扣不与其他优惠叠加使用。此优惠只能用于打折季期间的商品。<br/> <B style="color:#c30040 ; ">怎么订购尊享会员服务？</B> 您可以点击这里订购为期12个月的尊享会员服务。如果在到期后，如果您希望继续享受该服务，可以在官网申请并付费续订另外12个月的服务。如果您有一个特享会员卡的激活码，请前往您的个人账户，在“尊享会员”一栏中输入您的激活码即可。 <div class="faq_feedback"> <form id="feed_534" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="534"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_534', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_534', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('9-39-69-534', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div> <div class="blocLevel3" id="level3_68"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>尊享会员项目 </h4> <div class="blocLevel4" id="level4_533"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>尊享会员项目 </h5> <div class="blocLevel5"> 您在Spartoo.cn的每一笔订单都能为您赢得相应的积分。每消费￥1= 0.3个积分）。每件商品所能获得的积分都在产品页面有显示。您在每次下单后，您的积分将在包裹届售后的30天内计入账户，已退回产品除外。您的积分将保留12个月。如果您想要查看您的积分数，请点击主页右上角的<B style="color:#c30040 ; ">“我的账户”</B>，然后在<B style="color:#c30040 ; ">“我的优惠”</B>一栏中点击“我的忠诚度积分”。积满500点积分，大约等值为35人民币，您即可申请领取礼物卷，下一次下单时方可使用。我们希望您知道您的忠诚度积分不能用于购买合作商产品。感谢您的理解。 <div class="faq_feedback"> <form id="feed_533" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="533"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_533', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_533', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('9-39-68-533', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div></div> <div class="blocLevel2" id="level2_38"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>我的分享 </h3> <div class="blocLevel3" id="level3_67"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>我的分享 </h4> <div class="blocLevel4" id="level4_532"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我的分享 </h5> <div class="blocLevel5"> <B>Spartoo为您提供和亲友分享购物的机会：</B> 在您为您的亲友下第一笔订单后，<B>您将会得到一张价值为70人民币的礼品码。</B>您的订单需大于350人民币，并且没有退货。您的亲友也将在第一笔订单后得到一张70元人民币的礼品码！ <B>怎样和亲友分享？</B> 当您的亲友创建他的账户时，他需在“指定您的分享人”一栏里填上您的邮箱地址。您也可以邀请您的朋友来完成您的亲友程序，在相应栏里填写您的邮箱地址即可。 <B>使用条件：</B> 您可以指定100个人作为您的亲友，赢取高达7000元人民币的奖品。奖品以礼品码的形式发放，有效期为自发放日起一年，可以用于您的下次订单。您可以累积您的礼品码，在一次下单中选择使用两张礼品码，即140元人民币的抵值券（两个亲友分享）。 <div class="faq_feedback"> <form id="feed_532" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="532"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_532', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_532', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('9-38-67-532', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div></div> <div class="blocLevel2" id="level2_36"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>我的密码 </h3> <div class="blocLevel3" id="level3_65"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>我的密码 </h4> <div class="blocLevel4" id="level4_529"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我的登录密码不能用 </h5> <div class="blocLevel5"> 如果您希望管理您的订阅，请前往您的个人账户，然后点击页面右上角的 <B style="color:#c30040 ; "> “我的账户”</B>。然后在页面左侧的<B style="color:#c30040 ; ">”我的账户“ </B>选择<B style="color:#c30040 ; "> ”我的订阅“</B>一栏。如果您希望接收订阅消息，在第2栏<B style="color:#c30040 ; ">“管理我的订阅”</B>，如果您希望节收订阅消息，勾选相应选项没如果您希望取消订阅，则使选项留空不要勾选。您也可以选择您希望接收消息的频率等。您只需页面底部的相应选项上打钩就可以了。不要忘记保存您的修改！ <div class="faq_feedback"> <form id="feed_529" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="529"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_529', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_529', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('9-36-65-529', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_528"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我希望修改我的密码 </h5> <div class="blocLevel5"> 如果您希望修改您的登录密码，请前往您的个人账户，然后点击页面右上角的 <B style="color:#c30040 ; "> “我的账户”</B>。登录密码的修改需要在您的个人账户里进行。前往页面左侧的<B style="color:#c30040 ; ">“我的账户“ </B>一栏，选择<B style="color:#c30040 ; "> “我的登录密码”</B>然后做出修改。 <div class="faq_feedback"> <form id="feed_528" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="528"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_528', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_528', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('9-36-65-528', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_527"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我忘记了的登录密码 </h5> <div class="blocLevel5"> 首先我们请您确认您输入了和在创建账户时一样的邮箱地址。为了顺利登陆，您需要创建一个个人账户。如果您只是订阅了我们的邮件推送，您还未创建您的个人账户。如果您在登录时遇到问题，您可以重新设置您的登录密码。点击主页右上角的<B style="color:#c30040 ; "> “我的账户” </B>。然后在<B style="color:#c30040 ; "> “已注册用户，请登录”</B> 一栏，点击 <B style="color:#c30040 ; ">“忘记密码？点击这里”</B>。再次重新输入您的注册邮箱，随后您的邮箱将会收到一封可以修改密码的邮件。随后您可在您的个人账户里修改您的登录密码。 <div class="faq_feedback"> <form id="feed_527" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="527"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_527', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_527', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('9-36-65-527', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div></div> <div class="blocLevel2" id="level2_37"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>我的订阅 </h3> <div class="blocLevel3" id="level3_66"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>我的订阅 </h4> <div class="blocLevel4" id="level4_530"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>管理我的订阅 </h5> <div class="blocLevel5"> 如果您希望管理您的订阅，请前往您的个人账户，然后点击页面右上角的 <B style="color:#c30040 ; "> “我的账户”</B>。然后在页面左侧的<B style="color:#c30040 ; "> ”我的账户“ </B>选择<B style="color:#c30040 ; "> ”我的订阅“</B>一栏。</br> </br> 如果您希望接收订阅消息，在第2栏<B style="color:#c30040 ; "> “管理我的订阅”</B>，如果您希望节收订阅消息，勾选相应选项没如果您希望取消订阅，则使选项留空不要勾选。</br> </br> 您也可以选择您希望接收消息的频率等。您只需页面底部的相应选项上打钩就可以了。</br> </br> 不要忘记保存您的修改！ <div class="faq_feedback"> <form id="feed_530" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="530"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_530', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_530', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('9-37-66-530', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_531"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>取消我的订阅 </h5> <div class="blocLevel5"> 如果您希望管理您的订阅，请前往您的个人账户，然后点击页面右上角的 <B style="color:#c30040 ; "> “我的账户”</B>。然后在页面左侧的<B style="color:#c30040 ; ">”我的账户“ </B>选择<B style="color:#c30040 ; "> ”我的订阅“</B>一栏。 </br> </br> 如果您希望停止接收订阅消息，您只需在第3栏点击<B style="color:#c30040 ; ">”取消订阅“ </B> 然后选择您希望取消的订阅内容。不要忘记保存您的修改！ <div class="faq_feedback"> <form id="feed_531" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="531"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_531', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_531', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('9-37-66-531', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div></div> <div class="blocLevel2" id="level2_43"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>注销我的账户 </h3> <div class="blocLevel3" id="level3_76"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>注销我的账户 </h4> <div class="blocLevel4" id="level4_546"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>注销我的账户 </h5> <div class="blocLevel5"> <B style="color:#c30040 ;">您可以随时停止接收我们的邮件订阅提醒。如果您想要了解流程，点击“取消我的订阅”即可。</B>我们建议您在接收您的包裹开始的30天内保留您的账号。否则，在您的产品出现问题时，您将不能前往您的账户提出退货申请。如果您想注销您的账户，请通过电话或填写联系人表格联系我们的客服中心。 <div class="faq_feedback"> <form id="feed_546" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="546"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_546', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_546', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('9-43-76-546', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div></div> <div class="blocLevel2" id="level2_34"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>登入我的账户 </h3> <div class="blocLevel3" id="level3_63"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>登入我的账户 </h4> <div class="blocLevel4" id="level4_525"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>登入我的账户 </h5> <div class="blocLevel5"> <B style="color:#c30040 ; "> 如果您已经是Spartoo注册用户： </B> 如果您希望登录您的个人账户，点击主页右上角的“我的账户”。在“已注册用户，请登录”一栏，输入您的登录邮箱以及您的登录密码。点击登录即可。 <br/><B style="color:#c30040 ; "> 如果您还未成为Spartoo注册用户： </B> 点击主页右上角的“我的账户”，然后前往“新用户，请注册”一栏，填写相关必要信息即可创建您的个人账户。 <div class="faq_feedback"> <form id="feed_525" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="525"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_525', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_525', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('9-34-63-525', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div></div> <div class="blocLevel2" id="level2_35"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>登出我的账户 </h3> <div class="blocLevel3" id="level3_64"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>登出我的账户 </h4> <div class="blocLevel4" id="level4_526"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>登出我的账户 </h5> <div class="blocLevel5"> 如果您想要登出您的个人账户，点击首页右上方的“我的账户”，然后点击“登出我的账户”。一旦您登出了账户，您就可以继续使您的电脑保持工作状态，并且不会有个人账户被使用的风险。 <div class="faq_feedback"> <form id="feed_526" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="526"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_526', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_526', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('9-35-64-526', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div></div> <div class="blocLevel2" id="level2_41"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>礼品卡退款 </h3> <div class="blocLevel3" id="level3_74"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>礼品卡退款 </h4> <div class="blocLevel4" id="level4_544"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>礼品卡退款 </h5> <div class="blocLevel5"> 请登录您的个人账户申请礼品券退款。点击页面右上角<B style="color:#c30040 ; ">“我的账户”</B> 进入您的个人账户，您可以在目录栏中的<B style="color:#c30040 ; ">“我的优惠”</B>中申请礼品券退款。<br/> <B style="color:#c30040 ; "> 流程：</B> <ul> <li> 点击您的礼品券，接着点击“申请退款”。 </li> <li> 申请礼品券通过银行卡退款。 </li> <li> 您的礼品券退款将在48到72个小时内到账。 </li> </ul> <I> 有时客服中心会要求您提供银行卡信息以进行银行卡转账退款，您提供的信息仅供转账退款使用，请放心。 </I> <div class="faq_feedback"> <form id="feed_544" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="544"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_544', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_544', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('9-41-74-544', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div></div></div><div class="blocLevel1" id="level1_8"><h2 class="h2level"><i class="icon-flecheDroite"></i>业务联系</h2> <div class="blocLevel2" id="level2_46"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>业务联系 </h3> <div class="blocLevel3" id="level3_79"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>业务联系 </h4> <div class="blocLevel4" id="level4_549"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我希望在spartoo就职 </h5> <div class="blocLevel5"> 如果您希望加入spartoo团队，您可以在我们网站上找到相关开放的正式岗位以及实习职位： https://www.spartoo.cn/recrutement.php?services=e-marketing <div class="faq_feedback"> <form id="feed_549" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="549"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_549', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_549', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('8-46-79-549', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_551"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我希望成为spartoo的连锁伙伴 </h5> <div class="blocLevel5"> 如果您希望成为Spartoo的连锁合伙人，请点击下方链接： https://www.spartoo.cn/affiliation.php <div class="faq_feedback"> <form id="feed_551" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="551"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_551', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_551', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('8-46-79-551', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div> <div class="blocLevel4" id="level4_550"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>我希望和spartoo成为合作伙伴 </h5> <div class="blocLevel5"> 如果您希望加入spartoo的团队，您可以点击下面的链接获取相关信息： https://www.spartoo.cn/marketplace_mentions.php <div class="faq_feedback"> <form id="feed_550" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="550"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_550', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_550', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('8-46-79-550', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div></div></div></div> <div class="blocLevel2" id="level2_47"> <h3 class="h3level"> <i class="icon-flecheDroite"></i>在spartoo上批量购买 </h3> <div class="blocLevel3" id="level3_80"> <h4 class="h4level"> <i class="icon-flecheDroite"></i>在上批量购买 </h4> <div class="blocLevel4" id="level4_552"> <h5 class="h5level"> <i class="icon-flecheDroite"></i>在spartoo上批量购买 </h5> <div class="blocLevel5"> 首先向您对我们网站的兴趣表示感谢。由于Spartoo是一个面向个人顾客的鞋类网上销售团体。因此很抱歉我们不提供批量购买的服务。 <div class="faq_feedback"> <form id="feed_552" action="#" onsubmit="send_feedback(event);"> <input type="hidden" name="section" value="552"> <input type="hidden" name="type" value="2"> <div> <b>Did you find the answer to your question?</b> </div> <label> <input type="radio" name="found" value="1" onchange="ask_more_details('feed_552', 0)" required> 是 </label> <label> <input type="radio" name="found" value="2" onchange="ask_more_details('feed_552', 1)"> 否 </label> <div class="feed_comment" style="display:none"> <b>Could you give more details?</b> <label> <input type="radio" name="comment" value="1"> Incomplete </label> <label> <input type="radio" name="comment" value="2"> Incorrect </label> <label> <input type="radio" name="comment" value="3"> Difficult to understand </label> </div> <input type="submit" value="Send"> </form> </div> <div class="showHelpForm"> <i class="icon-flecheDroite"></i> <a href="javascript:showCallForm('8-47-80-552', 0)">如果您希望了解更多信息，请点击这里以联系我们的客服。</a> </div> </div> </div> </div> </div> </div></div><input type="hidden" id="formQuestion" value="<form enctype="multipart/form-data" name="create" method="post" action="ticket_create.php?action=send" onsubmit="return verif_form_aide(this, 5, {&quot;text_error_verif_form&quot;:&quot;\u683c\u5f0f\u4e0d\u5b8c\u6574\uff0c\u5fc5\u987b\u8f93\u5165 <br/>&quot;,&quot;text_error_reason_com&quot;:&quot;* \u8bc4\u8bba (\u81f3\u5c1125\u4e2a\u5b57\u7b26)&quot;,&quot;error_name_ticket&quot;:&quot;* \u60a8\u7684\u540d\u5b57 <br/>&quot;,&quot;error_email_ticket&quot;:&quot;* \u60a8\u7684\u90ae\u7bb1 <br/>&quot;,&quot;error_email_valid&quot;:&quot;* \u6536\u4ef6\u4eba\u90ae\u7bb1\u4e0d\u6b63\u786e&quot;,&quot;ticket_pj_num&quot;:&quot;\u9644\u4ef6\u7f16\u53f7 n\u00b0&quot;});"> <h2>写邮件：</h2> <input type="hidden" name="codeLevel" id="formCodeLevel" value=""> <input type="hidden" name="chat_id" id="chat_id" value=""> <div class="ticketContact">如果您已有客户账户，请点击<a href="compte.php">我的账户</a>登录，以便我们更快回复您的邮件。</div> <div class="TicketInfoInputContainer"> <div class="formQuestionTicketInfo"> <b>名字</b> <input type="text" name="name" size="20" placeholder="名字"></div><div class="formQuestionTicketInfo"> <b>邮件</b> <input type="email" name="email" size="20" placeholder="邮件"></div><div class="formQuestionTicketInfo"> <b>电话</b> <input type="tel" name="phone" size="20" placeholder="电话"></div><div class="formQuestionTicketInfo" id="numOrder" style="display: none;"> <b>订单号:</b> <input type="text" name="order" readonly="readonly"> <input type="hidden" id="orderID" value="" /> </div> </div> <div class="formQuestionTicketTextArea"> <div id="error_help" class="registration_error"></div> <div><b>类别</b></div> <select id="mainCategory" name="mainCategory" onChange="showCategory(this.value)"> <option value="-1"></option> <option value="1471">售前问题</option> <option value="1487">个人账户相关问题</option> <option value="1494">支付问题</option> <option value="1502">订单问题</option> <option value="1511">快递信息</option> <option value="1520">退货问题</option> <option value="1528">商品申诉</option> <option value="1534">其它问题</option> <option value="1540">Votre vente New Life</option> </select> <div id="subCategories"> <div id="subject" style="display: none;"><b>主题</b></div> <select style="display: none;" id="subCategory-1471" onChange="saveSubCategory(this.value)"> <option value="1472">问询商品信息</option> <option value="1473">库存及尺码问题</option> <option value="1474">请求有关尺寸的信息</option> <option value="1475">我能预定吗？</option> <option value="1476">问询优惠券信息</option> <option value="1477">问询优惠信息</option> <option value="1478">问询会员信息</option> <option value="1479">下单流程</option> <option value="1480">创建账户流程</option> <option value="1481">问询商品价格变动信息</option> <option value="1482">问询合作商产品信息</option> <option value="1483">问询国际快递信息</option> <option value="1484">问询服务信息</option> <option value="1485">问询网站安全信息</option> <option value="1486">其它</option> <option value="1545">Demande d'information avant une vente</option> </select> <select style="display: none;" id="subCategory-1487" onChange="saveSubCategory(this.value)"> <option value="1488">修改密码</option> <option value="1489">取消订阅资讯</option> <option value="1490">修改个人信息</option> <option value="1491">问询积分信息</option> <option value="1492">注销账户</option> <option value="1493">其它</option> </select> <select style="display: none;" id="subCategory-1494" onChange="saveSubCategory(this.value)"> <option value="1495">支付后账单显示异常</option> <option value="1496">银行卡被盗</option> <option value="1497">问询优惠信息</option> <option value="1498">需要发票</option> <option value="1499">支付页面故障</option> <option value="1500">问询退款信息</option> <option value="1501">问询分期付款（分3次）信息</option> </select> <select style="display: none;" id="subCategory-1502" onChange="saveSubCategory(this.value)"> <option value="1503">取消或修改订单</option> <option value="1504">问询订单取消信息</option> <option value="1505">问询价格变动信息</option> <option value="1506">问询邮费信息</option> <option value="1507">问询订单验证信息</option> <option value="1509">请求有关您的订单验证的信息</option> <option value="1510">其它</option> </select> <select style="display: none;" id="subCategory-1511" 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