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data-testid="nav-l3-link" href="/en/about-us/careers/310t-mechanics-and-apprentices-wanted">310T Mechanics and Apprentices Wanted</a></div></li></ul></div></div></div></li><li class="mb-16 last:mb-0 pr-24 mr-[-24px]" data-testid="nav-l2-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l2-link" href="/en/about-us/doing-business-with-metrolinx">Doing Business with Metrolinx</a><button class="button-reset absolute -top-[1000px] translate-x-4 px-4 text-global-black focus-visible:top-0 cx-caption whitespace-nowrap cx-focus-outline z-10" tabindex="0" aria-haspopup="true" aria-expanded="false" data-testid="nav-l2-item-expand-btn">Expand: Doing Business with Metrolinx</button></div><div class="absolute left-1/4 w-3/4 top-0 min-h-full bg-neutral-200 before:absolute before:-left-1/3 before:h-full before:w-1/3 before:bg-global-white before:-z-10 hidden"><div data-testid="nav-l3-items-container" class="flex flex-row items-stretch h-full z-10 hidden"><div class="w-2/3 flex flex-row"><ul class="p-24 w-1/2" role="menu" data-testid="nav-l3-items"><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/about-us/doing-business-with-metrolinx/commercial-opportunities">Commercial Opportunities</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/about-us/doing-business-with-metrolinx/development-opportunities">Development Opportunities</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/about-us/doing-business-with-metrolinx/tenders">Tenders</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/about-us/doing-business-with-metrolinx/isupplier-resources">iSupplier Resources</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/about-us/doing-business-with-metrolinx/development-opportunities/third-party-utility-and-roadway-work-coordination">Transit Utility Coordination</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/about-us/doing-business-with-metrolinx/safety-training">Safety Training</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/about-us/doing-business-with-metrolinx/development-opportunities/construction-beside-go-corridors">Third Party - Capital Infrastructure Coordination</a></div></li></ul></div></div></div></li><li class="mb-16 last:mb-0 pr-24 mr-[-24px]" data-testid="nav-l2-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l2-link" href="/en/about-us/doing-business-with-metrolinx/business-cases">Business Cases</a></div><div class="absolute left-1/4 w-3/4 top-0 min-h-full bg-neutral-200 before:absolute before:-left-1/3 before:h-full before:w-1/3 before:bg-global-white before:-z-10 hidden"><div data-testid="nav-l3-items-container" class="flex flex-row items-stretch h-full z-10 hidden"><div class="w-2/3 flex flex-row"></div></div></div></li><li class="mb-16 last:mb-0 pr-24 mr-[-24px]" data-testid="nav-l2-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l2-link" href="/en/about-us/document-centre">Find a Document</a><button class="button-reset absolute -top-[1000px] translate-x-4 px-4 text-global-black focus-visible:top-0 cx-caption whitespace-nowrap cx-focus-outline z-10" tabindex="0" aria-haspopup="true" aria-expanded="false" data-testid="nav-l2-item-expand-btn">Expand: Find a Document</button></div><div class="absolute left-1/4 w-3/4 top-0 min-h-full bg-neutral-200 before:absolute before:-left-1/3 before:h-full before:w-1/3 before:bg-global-white before:-z-10 hidden"><div data-testid="nav-l3-items-container" class="flex flex-row items-stretch h-full z-10 hidden"><div class="w-2/3 flex flex-row"><ul class="p-24 w-1/2" role="menu" data-testid="nav-l3-items"><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/about-us/Travel-&-Hospitality-Expenses">Travel & Hospitality Expenses</a></div></li></ul></div></div></div></li><li class="mb-16 last:mb-0 pr-24 mr-[-24px]" data-testid="nav-l2-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l2-link" href="/en/about-us/policies">Policies and Initiatives</a><button class="button-reset absolute -top-[1000px] translate-x-4 px-4 text-global-black focus-visible:top-0 cx-caption whitespace-nowrap cx-focus-outline z-10" tabindex="0" aria-haspopup="true" aria-expanded="false" data-testid="nav-l2-item-expand-btn">Expand: Policies and Initiatives</button></div><div class="absolute left-1/4 w-3/4 top-0 min-h-full bg-neutral-200 before:absolute before:-left-1/3 before:h-full before:w-1/3 before:bg-global-white before:-z-10 hidden"><div data-testid="nav-l3-items-container" class="flex flex-row items-stretch h-full z-10 hidden"><div class="w-2/3 flex flex-row"><ul class="p-24 w-1/2" role="menu" data-testid="nav-l3-items"><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/about-us/accessibility">Accessibility</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/terms-and-conditions">Terms and Conditions</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/about-us/open-data">Open Data</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/about-us/policies/french-language-services">French Language Services</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/privacy-policy">Privacy Policy</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/about-us/policies/environmental-policy">Environmental Policy</a></div></li></ul></div></div></div></li></ul><a class="mt-24 flex justify-center items-center text-center cx-btn cx-primary-btn cx-small-btn cursor-pointer" target="_self" data-testid="nav-l2-menu-cta-btn" href="/en/contact-us">Contact us</a></div></div></div><div data-focus-guard="true" tabindex="-1" style="width:1px;height:0px;padding:0;overflow:hidden;position:fixed;top:1px;left:1px"></div></div></div></li><li class="block" role="menuitem" data-testid="nav-l1-item"><a class=" hover:underline flex h-full relative items-center gap-x-4 text-global-white cx-body-text-small cx-focus-outline" target="_self" data-testid="nav-l1-link" tabindex="0" href="/en/discover"><span class="text-global-white cx-body-text" data-testid="nav-l1-item-text">Discover</span></a></li><li class="block" role="menuitem" data-testid="nav-l1-item"><a class=" hover:underline flex h-full relative items-center gap-x-4 text-global-white cx-body-text-small cx-focus-outline" target="_self" data-testid="nav-l1-link" tabindex="0" href="/en/projects-and-programs"><svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg" class="fill-global-white relative flex-none inline-block"><path d="M11.06 5.72668L8 8.78002L4.94 5.72668L4 6.66668L8 10.6667L12 6.66668L11.06 5.72668Z"></path></svg><svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg" class="fill-global-white relative flex-none hidden"><path d="M8 5.33331L4 9.33331L4.94 10.2733L8 7.21998L11.06 10.2733L12 9.33331L8 5.33331Z"></path></svg><span class="text-global-white cx-body-text" data-testid="nav-l1-item-text">Projects & Programs</span></a><div class="relative"><button class="button-reset absolute -top-[1000px] left-[20px] px-4 text-global-white focus:-top-[20px] cx-caption whitespace-nowrap cx-focus-outline" tabindex="0" data-testid="nav-l1-btn" aria-expanded="false" aria-haspopup="true" aria-controls="projects&programs-L2">Expand: Projects & Programs</button></div><div data-testid="nav-l2-container" class="absolute left-0 right-0 xl:left-48 xl:right-48 bg-neutral-200 hidden"><div class="relative bg-neutral-200"><div data-focus-guard="true" tabindex="-1" style="width:1px;height:0px;padding:0;overflow:hidden;position:fixed;top:1px;left:1px"></div><div data-focus-lock-disabled="disabled"><div class="flex min-h-[260px] text-global-black"><div class="w-1/4 p-24 bg-global-white"><ul id="projects&programs-L2" role="menu"><li class="mb-16 last:mb-0 pr-24 mr-[-24px]" data-testid="nav-l2-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l2-link" href="/en/projects-and-programs/go-expansion">GO Expansion</a><button class="button-reset absolute -top-[1000px] translate-x-4 px-4 text-global-black focus-visible:top-0 cx-caption whitespace-nowrap cx-focus-outline z-10" tabindex="0" aria-haspopup="true" aria-expanded="false" data-testid="nav-l2-item-expand-btn">Expand: GO Expansion</button></div><div class="absolute left-1/4 w-3/4 top-0 min-h-full bg-neutral-200 before:absolute before:-left-1/3 before:h-full before:w-1/3 before:bg-global-white before:-z-10 hidden"><div data-testid="nav-l3-items-container" class="flex flex-row items-stretch h-full z-10 hidden"><div class="w-2/3 flex flex-row"><ul class="p-24 w-1/2" role="menu" data-testid="nav-l3-items"><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/projects-and-programs/barrie-line-go-expansion">Barrie Line GO Expansion</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/projects-and-programs/kitchener-line-go-expansion">Kitchener Line GO Expansion</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/projects-and-programs/lakeshore-east-line-go-expansion">Lakeshore East Line GO Expansion</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/projects-and-programs/lakeshore-west-line-go-expansion">Lakeshore West Line GO Expansion</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/projects-and-programs/milton-line-go-expansion">Milton Line</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/projects-and-programs/richmond-hill-line-go-expansion">Richmond Hill Line</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/projects-and-programs/stouffville-line-go-expansion">Stouffville Line GO Expansion</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/projects-and-programs/union-station">Union Station</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/projects-and-programs/go-expansion-studies">GO Expansion Studies & FAQs </a></div></li></ul></div></div></div></li><li class="mb-16 last:mb-0 pr-24 mr-[-24px]" data-testid="nav-l2-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l2-link" href="/en/projects-and-programs/rapid-transit">Rapid Transit</a><button class="button-reset absolute -top-[1000px] translate-x-4 px-4 text-global-black focus-visible:top-0 cx-caption whitespace-nowrap cx-focus-outline z-10" tabindex="0" aria-haspopup="true" aria-expanded="false" data-testid="nav-l2-item-expand-btn">Expand: Rapid Transit</button></div><div class="absolute left-1/4 w-3/4 top-0 min-h-full bg-neutral-200 before:absolute before:-left-1/3 before:h-full before:w-1/3 before:bg-global-white before:-z-10 hidden"><div data-testid="nav-l3-items-container" class="flex flex-row items-stretch h-full z-10 hidden"><div class="w-2/3 flex flex-row"><ul class="p-24 w-1/2" role="menu" data-testid="nav-l3-items"><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/projects-and-programs/dundas-brt">Dundas BRT</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/projects-and-programs/durham-scarborough-brt">Durham-Scarborough BRT</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/projects-and-programs/queen-st-hwy-7-brt">Queen Street – Highway 7 BRT</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/projects-and-programs/eglinton-crosstown-lrt">Eglinton Crosstown LRT</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/projects-and-programs/finch-west-lrt">Finch West LRT</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/projects-and-programs/hamilton-lrt">Hamilton LRT</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/projects-and-programs/hazel-mccallion-lrt">Hazel McCallion LRT</a></div></li></ul></div></div></div></li><li class="mb-16 last:mb-0 pr-24 mr-[-24px]" data-testid="nav-l2-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l2-link" href="/en/projects-and-programs/subways">Subways</a><button class="button-reset absolute -top-[1000px] translate-x-4 px-4 text-global-black focus-visible:top-0 cx-caption whitespace-nowrap cx-focus-outline z-10" tabindex="0" aria-haspopup="true" aria-expanded="false" data-testid="nav-l2-item-expand-btn">Expand: Subways</button></div><div class="absolute left-1/4 w-3/4 top-0 min-h-full bg-neutral-200 before:absolute before:-left-1/3 before:h-full before:w-1/3 before:bg-global-white before:-z-10 hidden"><div data-testid="nav-l3-items-container" class="flex flex-row items-stretch h-full z-10 hidden"><div class="w-2/3 flex flex-row"><ul class="p-24 w-1/2" role="menu" data-testid="nav-l3-items"><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/projects-and-programs/eglinton-crosstown-west-extension">Eglinton Crosstown West Extension</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/projects-and-programs/ontario-line">Ontario Line</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/projects-and-programs/scarborough-subway-extension">Scarborough Subway Extension</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/projects-and-programs/yonge-north-subway-extension">Yonge North Subway Extension</a></div></li></ul></div></div></div></li><li class="mb-16 last:mb-0 pr-24 mr-[-24px]" data-testid="nav-l2-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l2-link" href="/en/projects-and-programs/how-we-build">How We Build</a><button class="button-reset absolute -top-[1000px] translate-x-4 px-4 text-global-black focus-visible:top-0 cx-caption whitespace-nowrap cx-focus-outline z-10" tabindex="0" aria-haspopup="true" aria-expanded="false" data-testid="nav-l2-item-expand-btn">Expand: How We Build</button></div><div class="absolute left-1/4 w-3/4 top-0 min-h-full bg-neutral-200 before:absolute before:-left-1/3 before:h-full before:w-1/3 before:bg-global-white before:-z-10 hidden"><div data-testid="nav-l3-items-container" class="flex flex-row items-stretch h-full z-10 hidden"><div class="w-2/3 flex flex-row"><ul class="p-24 w-1/2" role="menu" data-testid="nav-l3-items"><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/projects-and-programs/project-life-cycle">Project Life Cycle</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/projects-and-programs/preparing-for-construction">Preparing for Major Construction</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" href="/en/projects-and-programs/tunnelling">Tunnelling</a></div></li><li class="mb-16 last:mb-0" role="none" data-testid="nav-l3-item-container"><div class="relative inline-block"><a class="hover:underline cx-body-text cx-focus-outline text-left" target="_self" role="menuitem" data-testid="nav-l3-link" 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src="https://assets.metrolinx.com/image/upload/q_auto/f_auto/v1/Images/GO/GO-train-DowntownTO-EXT?_a=DATAdtAAZAA0" alt="GO Train at dusk in downtown Toronto with CN Tower in the background" class="w-full h-full object-cover object-center"/></picture></div><div class="cx-container relative z-10"><div class="col-span-full sm:max-w-[545px] xl:col-start-2"><div class="text-global-white empty:mb-[64px]"><h1 class="cx-headline-200 sm:cx-headline-100 mb-24 last:mb-64 break-words" data-testid="hero-title">Privacy Policy</h1></div></div></div></div></div><div class="relative z-10 lg:-mt-[128px] lg:mb-64 bg-global-white lg:bg-transparent"><div class="cx-container lg:bg-global-white xl:bg-transparent"><div class="pt-24 sm:pt-40 pb-28 sm:pb-32 col-span-full xl:col-start-2 xl:col-span-14 bg-global-white cx-inner-container"><div class="order-1 lg:col-start-2 xl:col-start-2 lg:col-span-10 lg:-mx-16 xl:mx-0 lg:col-span-10 xl:col-span-12"><div class="mb-24 peer empty:m-0"></div><div><div class="first:pt-0 last:pb-0 py-28 lg:py-32"><div data-testid="rich-text" class="w-full"><h2 data-testid="h2" id="our-commitment-to-your-privacy" class="cx-headline-200 mb-16 sm:mb-24 last:mb-0 text-neutral-900 ">Our Commitment to Your Privacy</h2><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Metrolinx is committed to maintaining the accuracy, security and privacy of the personal information we collect and use, in accordance with the Freedom of Information and Protection of Privacy Act. In order to meet this commitment, we have developed and adhere to this Privacy Policy. This Privacy Policy applies to the business and activities of Metrolinx and its divisions, including GO Transit, PRESTO and Union Pearson Express.</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>By submitting your personal information to Metrolinx, you confirm your agreement to the terms and conditions of this Privacy Policy.</p></div></div><div class="first:pt-0 last:pb-0 py-28 lg:py-32"><section data-testid="accordion-container" data-ga-role="component" data-ga-component-id="Accordion"><h2 class="cx-headline-200 text-global-black mb-24" data-testid="accordion-heading">Metrolinx Privacy Policy</h2><div data-testid="accordion-introduction"></div><div class="mt-24 sm:mt-32"><div class="border-t last:border-b border-neutral-300 " data-testid="accordion-drawer"><div tabindex="0" class="flex items-center justify-between w-full cx-focus-outline break-words py-32 cursor-pointer cx-headline-500 text-global-black " aria-expanded="false" aria-controls="content-TermsandConditionsofthisPrivacyPolicy" data-testid="accordion-drawer-heading-container"><span class="min-w-0 text-left w-full" data-testid="accordion-drawer-heading-text">Terms and Conditions of this Privacy Policy</span><i class="pl-16" role="checkbox" aria-checked="false" aria-label="toggle-arrow" data-testid="accordion-drawer-heading-arrow"><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="h-24 w-24 fill-current "><path d="M16.59 8.59 12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41Z"></path></svg></i></div><div class="pb-32 hidden " role="region" id="content-TermsandConditionsofthisPrivacyPolicy" aria-labelledby="accordion-TermsandConditionsofthisPrivacyPolicy" data-testid="accordion-drawer-content"><div class="first:pt-0 last:pb-0 py-12" data-testid="drawer-content-item"><div data-testid="rich-text" class="w-full"><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '><strong>1. Accountability for Personal Information</strong></p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Personal information is any recorded information about an identifiable individual, and may include:</p><ul data-testid='unordered-list' style="list-style: inside;" class="mb-24 last:mb-0 px-24 text-neutral-700 "><li>name, address, telephone number or email address;</li><li>birth date;</li><li>any identifying number, symbol or other particular identifier;</li><li>information relating to financial transactions, including credit card number or bank account information; and</li><li>correspondence that is implicitly or explicitly of a private or confidential nature.</li></ul><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Pursuant to Ontario’s <em>Freedom of Information and Protection of Privacy Act</em> (“FIPPA”), Metrolinx is responsible for personal information in its custody or under its control.</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Accountability for Metrolinx’ compliance with FIPPA and this Privacy Policy rests with Metrolinx’ President & CEO, although other individuals within Metrolinx are responsible for the day-to-day collection and processing of personal information. In addition, other individuals within Metrolinx are authorized to act on behalf of the CEO, such as the Senior Privacy Officer.</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '><strong>2. Consent for the Collection, Use and Disclosure of Personal Information</strong></p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>By submitting your personal information to Metrolinx, you give Metrolinx consent to collect, use and disclose your personal information:</p><ul data-testid='unordered-list' style="list-style: inside;" class="mb-24 last:mb-0 px-24 text-neutral-700 "><li>in accordance with this Privacy Policy;</li><li>for such other purposes as may be identified to you at the time of collection; and</li><li>for such purposes as are permitted pursuant to applicable law.</li></ul><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Subject to applicable law, you have the right to withdraw your consent at any time by providing written notice to us. However, please note that your withdrawal of consent may affect our ability to respond to your requests or provide services to you.</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '><strong>3. Collection of Personal Information</strong></p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Your personal information is collected as required to enable Metrolinx to provide services and/or products to you, now and in the future. Metrolinx may collect personal information from you in person, over the telephone, by mail, by fax, or through the internet.</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>We may monitor and/or record telephone discussions when you call Metrolinx (or any of its divisions), to enhance customer service, for training purposes and to confirm our discussions with you. We may also operate video cameras in our facilities for the safety, security and protection of Metrolinx staff, visitors and customers as well as for the prevention and detection of criminal activity.</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '><strong>4. Purposes for the Collection of Personal Information</strong></p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Metrolinx shall have the right to use your personal information for the following purposes:</p><ul data-testid='unordered-list' style="list-style: inside;" class="mb-24 last:mb-0 px-24 text-neutral-700 "><li>To provide our products and services to you, including:</li><ul data-testid='unordered-list' style="list-style: inside;" class="mb-24 last:mb-0 px-24 text-neutral-700 "><li>to communicate with you about our products and services;</li><li>to verify your identity and/or eligibility for certain Metrolinx services;</li><li>to process financial and other transactions, such as processing a fare payment or issuing a refund;</li><li>to conduct promotional campaigns, including contests, draws, raffles, promotions and offers for third party products and services;</li><li>to provide you with information on new or current products, services or upcoming events, including third party events sponsored by Metrolinx; and</li><li>to conduct and administer rewards or loyalty programs.</li></ul></ul><ul data-testid='unordered-list' style="list-style: inside;" class="mb-24 last:mb-0 px-24 text-neutral-700 "><li>To manage, develop and improve our operations, products and services, including:</li><ul data-testid='unordered-list' style="list-style: inside;" class="mb-24 last:mb-0 px-24 text-neutral-700 "><li>to respond to comments, questions or complaints;</li><li>to detect and prevent fraud, theft and other illegal activities;</li><li>to enforce and administer Metrolinx rules, by-laws and policies; and</li><li>to audit internal procedures.</li></ul></ul><ul data-testid='unordered-list' style="list-style: inside;" class="mb-24 last:mb-0 px-24 text-neutral-700 "><li>To assess, process and administer: applications for employment; injury, damage and other claims; and tenders, proposals and contracts.</li><li>For research, statistical, planning and actuarial purposes, including:</li><ul data-testid='unordered-list' style="list-style: inside;" class="mb-24 last:mb-0 px-24 text-neutral-700 "><li>to analyse business results, trends and patterns; and</li><li>to conduct market research.</li></ul><li>To comply with our legal and regulatory requirements and to ensure compliance with this Privacy Policy and the Website Terms and Conditions.</li><li>For any other purpose required or authorized by law.</li></ul><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>We may also use your personal information to create aggregated data. Aggregated data is data that is placed in a format that prevents or limits the chance of revealing an individual’s identity. It may be used to show general statistics or track customer behavior as a whole (for example, the number of customers living in a certain area). Such aggregated information is used by Metrolinx to plan, develop, implement, market and promote our services and products. It will not be used to identify you.</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>If we require personal information for any purpose(s) other than those set above, we will ask for and obtain your consent before using your personal information for such purpose.</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '><strong>5. Disclosure of Personal Information</strong></p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Metrolinx may from time to time provide your personal information to third parties that we work with to provide our products and services or who have a need to know the information for one of the purposes described above. This may include circumstances where:</p><ul data-testid='unordered-list' style="list-style: inside;" class="mb-24 last:mb-0 px-24 text-neutral-700 "><li>aggregated data is provided to third parties for the purposes of planning, developing, implementing, marketing or promoting Metrolinx services, or for research, statistical, planning and actuarial purposes;</li><li>disclosure is required or permitted by law or pursuant to a court order; or</li><li>disclosure to a third party is reasonably required to facilitate the provision of our products or services.</li></ul><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Third parties includes various organizations with whom we work to provide products and services to you, including contractors and other service providers, affiliates, municipalities, and other government agencies. We will not transfer personal information to third parties unless they have agreed to comply with all applicable privacy standards, including this Privacy Policy and FIPPA.</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '><strong>6. Limiting Collection, Use, Disclosure and Retention of Personal Information</strong></p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>The collection of personal information will be limited to that which is necessary to fulfill the purposes identified by Metrolinx, in this Privacy Policy or otherwise.</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Once collected, personal information will only be used and disclosed:</p><ul data-testid='unordered-list' style="list-style: inside;" class="mb-24 last:mb-0 px-24 text-neutral-700 "><li>for the purposes for which it was collected, and to which you have consented (pursuant to this Privacy Policy or otherwise), or</li><li>as required or permitted by applicable law.</li></ul><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Personal information will be retained as long as it is required for the identified purposes and, thereafter, for a further period as determined by FIPPA and other applicable law. We will act in accordance with FIPPA to destroy, delete or erase your personal information from its records when it is no longer required. There may, however, be circumstances where we may not be able to completely remove your personal information, including as a result of data backup procedures or document retention policies. In these circumstances such information will continue to be held securely pursuant to this Privacy Policy.</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '><strong>7. Ensuring Accuracy of Personal Information</strong></p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Metrolinx will take reasonable steps to ensure that your personal information is accurate, complete and up–to–date. If you wish to verify, update, remove or amend your personal information in our records, please notify us in writing at the address set out below. If you successfully demonstrate the inaccuracy or incompleteness of your personal information, we will amend your information as required. Depending upon the nature of the information challenged, amendment may involve the correction, deletion, or addition of information. Where appropriate, we will provide the corrected information to third parties that have access to your information.</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '><strong>8. Ensuring Safeguards for Personal Information</strong></p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Security safeguards appropriate to the sensitivity of the information are used to protect personal information collected by Metrolinx against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Technical, contractual administrative and physical security measures, or a combination thereof, may be used. Metrolinx protects personal information regardless of the format in which it is held.</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '><strong>9. Openness about Policies and Practices</strong></p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>We are committed to ensuring that information about our privacy policies and practices is available to you. Metrolinx makes general information regarding its privacy policies and practises available on its website. For additional information, please contact the Senior Privacy Officer at 97 Front Street West, 2nd Floor, Toronto, Ontario M5J 1E6, (416) 202-5941.</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '><strong>10. Individual Access to Your Own Personal Information</strong></p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Upon written request, we will confirm the existence, use and disclosure of your personal information. You may request access to your personal information at any time. Please provide sufficient information in your request to enable Metrolinx to provide an accurate account of your personal information. Depending on the nature and complexity of the request, you may be required to pay a fee (as prescribed by FIPPA) before your request can be processed.</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>In certain situations, Metrolinx may not be able to provide access to all personal information it holds about you. For example, we may not be able to disclose information if the record also contains references to other individuals, contains confidential information, or is subject to legal privilege. Exceptions to the access requirements are determined in accordance with applicable law, and the reasons for denying access will be provided to you.</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '><strong>11. Challenging Compliance</strong></p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Metrolinx has procedures in place to receive and respond to complaints or inquiries about its policies and practices relating to the handling of personal information. If you believe that we are not complying with the principles set out in this Privacy Policy or FIPPA, please contact the Metrolinx Senior Privacy Officer, who will investigate your concerns. We will investigate all complaints. If a complaint is found to be justified, we will take appropriate measures to resolve the matter in accordance with applicable law.</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Any questions pertaining to the privacy concerns should be addressed to:</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '><strong>Senior Privacy Officer</strong></p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Metrolinx</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>97 Front Street West, 2nd Floor</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Toronto, Ontario, M5J 1E6</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>(416) 202-5941</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '><strong>12. Changes</strong></p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Our Privacy Policy may change from time to time; however, we will not reduce your rights under this Privacy Policy without your express consent. We will post any Privacy Policy changes on our websites and, if the changes are significant, we will provide a more prominent notice (including, for certain services, an email notification of changes to this Privacy Policy). We will also keep prior versions of our Privacy Policy in an archive for your information.</p></div></div></div></div></div></section></div><div class="first:pt-0 last:pb-0 py-28 lg:py-32"><section data-testid="accordion-container" data-ga-role="component" data-ga-component-id="Accordion"><h2 class="cx-headline-200 text-global-black mb-24" data-testid="accordion-heading">Your Privacy: Frequently Asked Questions</h2><div data-testid="accordion-introduction"></div><div class="mt-24 sm:mt-32"><div class="border-t last:border-b border-neutral-300 " data-testid="accordion-drawer"><div tabindex="0" class="flex items-center justify-between w-full cx-focus-outline break-words py-32 cursor-pointer cx-headline-500 text-global-black " aria-expanded="false" aria-controls="content-Whatispersonalinformation?" data-testid="accordion-drawer-heading-container"><span class="min-w-0 text-left w-full" data-testid="accordion-drawer-heading-text">What is personal information?</span><i class="pl-16" role="checkbox" aria-checked="false" aria-label="toggle-arrow" data-testid="accordion-drawer-heading-arrow"><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="h-24 w-24 fill-current "><path d="M16.59 8.59 12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41Z"></path></svg></i></div><div class="pb-32 hidden " role="region" id="content-Whatispersonalinformation?" aria-labelledby="accordion-Whatispersonalinformation?" data-testid="accordion-drawer-content"><div class="first:pt-0 last:pb-0 py-12" data-testid="drawer-content-item"><div data-testid="rich-text" class="w-full"><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>“Personal information” is any recorded information about an identifiable individual. Examples of personal information include:</p><ul data-testid='unordered-list' style="list-style: inside;" class="mb-24 last:mb-0 px-24 text-neutral-700 "><li>your name, address, birth date, address, email address, and telephone number</li><li>financial information, such as credit or debit card information or bank account information, used to process pre-authorized payments for PRESTO or reserved parking</li><li>correspondence describing a personal experience with a Metrolinx service, and replies to that correspondence</li><li>personal opinions or views expressed in a letter or email to Metrolinx</li><li>demographic information collected as part of a survey</li><li>language preference provided when you register your PRESTO card</li><li>information relating to your education or employment history, collected when you apply to work at Metrolinx</li></ul></div></div></div></div><div class="border-t last:border-b border-neutral-300 " data-testid="accordion-drawer"><div tabindex="0" class="flex items-center justify-between w-full cx-focus-outline break-words py-32 cursor-pointer cx-headline-500 text-global-black " aria-expanded="false" aria-controls="content-WhatisNOTpersonalinformation?" data-testid="accordion-drawer-heading-container"><span class="min-w-0 text-left w-full" data-testid="accordion-drawer-heading-text">What is NOT personal information?</span><i class="pl-16" role="checkbox" aria-checked="false" aria-label="toggle-arrow" data-testid="accordion-drawer-heading-arrow"><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="h-24 w-24 fill-current "><path d="M16.59 8.59 12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41Z"></path></svg></i></div><div class="pb-32 hidden " role="region" id="content-WhatisNOTpersonalinformation?" aria-labelledby="accordion-WhatisNOTpersonalinformation?" data-testid="accordion-drawer-content"><div class="first:pt-0 last:pb-0 py-12" data-testid="drawer-content-item"><div data-testid="rich-text" class="w-full"><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Any data that has been collected in which all personal identifiers have been removed, making determination of your identity impossible, is not personal information. Also, your job title, business address and business telephone number are not personal information.</p></div></div></div></div><div class="border-t last:border-b border-neutral-300 " data-testid="accordion-drawer"><div tabindex="0" class="flex items-center justify-between w-full cx-focus-outline break-words py-32 cursor-pointer cx-headline-500 text-global-black " aria-expanded="false" aria-controls="content-WhydoesMetrolinxneedmypersonalinformation?" data-testid="accordion-drawer-heading-container"><span class="min-w-0 text-left w-full" data-testid="accordion-drawer-heading-text">Why does Metrolinx need my personal information?</span><i class="pl-16" role="checkbox" aria-checked="false" aria-label="toggle-arrow" data-testid="accordion-drawer-heading-arrow"><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="h-24 w-24 fill-current "><path d="M16.59 8.59 12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41Z"></path></svg></i></div><div class="pb-32 hidden " role="region" id="content-WhydoesMetrolinxneedmypersonalinformation?" aria-labelledby="accordion-WhydoesMetrolinxneedmypersonalinformation?" data-testid="accordion-drawer-content"><div class="first:pt-0 last:pb-0 py-12" data-testid="drawer-content-item"><div data-testid="rich-text" class="w-full"><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>We need to collect personal information from you from time to time in order to provide our services to you, to promote our services, to make our services better and to operate our business in accordance with legal requirements. Our practice is to collect only the information that we need.</p></div></div></div></div><div class="border-t last:border-b border-neutral-300 " data-testid="accordion-drawer"><div tabindex="0" class="flex items-center justify-between w-full cx-focus-outline break-words py-32 cursor-pointer cx-headline-500 text-global-black " aria-expanded="false" aria-controls="content-WhatpersonalinformationdoesMetrolinxcollect?" data-testid="accordion-drawer-heading-container"><span class="min-w-0 text-left w-full" data-testid="accordion-drawer-heading-text">What personal information does Metrolinx collect?</span><i class="pl-16" role="checkbox" aria-checked="false" aria-label="toggle-arrow" data-testid="accordion-drawer-heading-arrow"><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="h-24 w-24 fill-current "><path d="M16.59 8.59 12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41Z"></path></svg></i></div><div class="pb-32 hidden " role="region" id="content-WhatpersonalinformationdoesMetrolinxcollect?" aria-labelledby="accordion-WhatpersonalinformationdoesMetrolinxcollect?" data-testid="accordion-drawer-content"><div class="first:pt-0 last:pb-0 py-12" data-testid="drawer-content-item"><div data-testid="rich-text" class="w-full"><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>The type of information we collect depends on the Metrolinx services you choose to use. For example:</p><ul data-testid='unordered-list' style="list-style: inside;" class="mb-24 last:mb-0 px-24 text-neutral-700 "><li>We may collect your name and email address so that we can correspond with you, or respond to your questions.</li><li>If you choose to register your PRESTO card, we may collect your name, address, email address, and birth date.</li><li>If you choose to reload your PRESTO card online, we may collect financial information from you.</li><li>We may collect your name, address, email address or other personal information when you enter a contest or wish to take advantage of a promotion sponsored by Metrolinx.</li><li>More detailed information may be required if you receive a fare infraction or otherwise violate any of GO Transit’s rules. In this case, GO Transit transit enforcement officers may need to collect your name, address, telephone number and birth date.</li></ul><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>We may collect personal information from you in person, over the telephone, by mail, email or fax or through the internet. This Privacy Policy applies regardless of the method of collection.</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>More specific information about what information we collect and why can be found in our Privacy Policy, or on the website for the specific service you intend to use.</p></div></div></div></div><div class="border-t last:border-b border-neutral-300 " data-testid="accordion-drawer"><div tabindex="0" class="flex items-center justify-between w-full cx-focus-outline break-words py-32 cursor-pointer cx-headline-500 text-global-black " aria-expanded="false" aria-controls="content-HowdoesMetrolinxusemypersonalinformation?" data-testid="accordion-drawer-heading-container"><span class="min-w-0 text-left w-full" data-testid="accordion-drawer-heading-text">How does Metrolinx use my personal information?</span><i class="pl-16" role="checkbox" aria-checked="false" aria-label="toggle-arrow" data-testid="accordion-drawer-heading-arrow"><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="h-24 w-24 fill-current "><path d="M16.59 8.59 12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41Z"></path></svg></i></div><div class="pb-32 hidden " role="region" id="content-HowdoesMetrolinxusemypersonalinformation?" aria-labelledby="accordion-HowdoesMetrolinxusemypersonalinformation?" data-testid="accordion-drawer-content"><div class="first:pt-0 last:pb-0 py-12" data-testid="drawer-content-item"><div data-testid="rich-text" class="w-full"><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>We only use your personal information for the purposes identified in Section 4 of our Privacy Policy, or for purposes specifically identified to you at the time the information is collected. We may further use such information to develop and customize products and services to better meet your needs and preferences, and to offer you products and services from Metrolinx, including any divisions within Metrolinx.</p></div></div></div></div><div class="border-t last:border-b border-neutral-300 " data-testid="accordion-drawer"><div tabindex="0" class="flex items-center justify-between w-full cx-focus-outline break-words py-32 cursor-pointer cx-headline-500 text-global-black " aria-expanded="false" aria-controls="content-Whohasaccesstomypersonalinformation?" data-testid="accordion-drawer-heading-container"><span class="min-w-0 text-left w-full" data-testid="accordion-drawer-heading-text">Who has access to my personal information?</span><i class="pl-16" role="checkbox" aria-checked="false" aria-label="toggle-arrow" data-testid="accordion-drawer-heading-arrow"><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="h-24 w-24 fill-current "><path d="M16.59 8.59 12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41Z"></path></svg></i></div><div class="pb-32 hidden " role="region" id="content-Whohasaccesstomypersonalinformation?" aria-labelledby="accordion-Whohasaccesstomypersonalinformation?" data-testid="accordion-drawer-content"><div class="first:pt-0 last:pb-0 py-12" data-testid="drawer-content-item"><div data-testid="rich-text" class="w-full"><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Your personal information is only made available to those people who require access to your information for the purposes specified in Section 4 of our Privacy Policy. This includes certain Metrolinx employees. We may also from time to time disclose your information to our third party service providers who need the information to provide services to you on our behalf.</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>We make sure our employees and service providers are fully aware of our Privacy Policy and the requirements of the <em>Freedom of Information and Protection of Privacy Act</em>, and ensure that appropriate safeguards are in place to protect your personal information. We ensure that service providers who will have access to personal information are bound by contractual terms requiring them to clearly comply with our Privacy Policy and the requirements of the <em>Freedom of Information and Protection of Privacy Act</em>.</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Metrolinx may also be required to disclose your personal information to people outside of Metrolinx for legal or regulatory reasons. Such disclosure is governed by the <em>Freedom of Information and Protection of Privacy Act</em>.</p></div></div></div></div><div class="border-t last:border-b border-neutral-300 " data-testid="accordion-drawer"><div tabindex="0" class="flex items-center justify-between w-full cx-focus-outline break-words py-32 cursor-pointer cx-headline-500 text-global-black " aria-expanded="false" aria-controls="content-Howismypersonalinformationprotected?" data-testid="accordion-drawer-heading-container"><span class="min-w-0 text-left w-full" data-testid="accordion-drawer-heading-text">How is my personal information protected?</span><i class="pl-16" role="checkbox" aria-checked="false" aria-label="toggle-arrow" data-testid="accordion-drawer-heading-arrow"><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="h-24 w-24 fill-current "><path d="M16.59 8.59 12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41Z"></path></svg></i></div><div class="pb-32 hidden " role="region" id="content-Howismypersonalinformationprotected?" aria-labelledby="accordion-Howismypersonalinformationprotected?" data-testid="accordion-drawer-content"><div class="first:pt-0 last:pb-0 py-12" data-testid="drawer-content-item"><div data-testid="rich-text" class="w-full"><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>We use a variety of means to protect your personal information. Depending on the type of information, these may include any or all of the following:</p><ul data-testid='unordered-list' style="list-style: inside;" class="mb-24 last:mb-0 px-24 text-neutral-700 "><li>Technical safeguards, such as the use of passwords, encryption and firewalls;</li><li>Physical safeguards, such as facility access controls, workstation security, placing written information in locked filing cabinets, and mobile device security requirements, as and when required;</li><li>Administrative safeguards, such as requirements for employee security clearances and limiting access on a "need-to-know" basis.</li></ul><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>We make every effort to ensure that these safeguards not only comply with the <em>Freedom of Information and Protection of Privacy Act</em> but also, where appropriate, reflect current trends and privacy best practices/industry standards.</p></div></div></div></div><div class="border-t last:border-b border-neutral-300 " data-testid="accordion-drawer"><div tabindex="0" class="flex items-center justify-between w-full cx-focus-outline break-words py-32 cursor-pointer cx-headline-500 text-global-black " aria-expanded="false" aria-controls="content-CanIfindoutwhatkindofpersonalinformationMetrolinxcollectsandretains?" data-testid="accordion-drawer-heading-container"><span class="min-w-0 text-left w-full" data-testid="accordion-drawer-heading-text">Can I find out what kind of personal information Metrolinx collects and retains?</span><i class="pl-16" role="checkbox" aria-checked="false" aria-label="toggle-arrow" data-testid="accordion-drawer-heading-arrow"><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="h-24 w-24 fill-current "><path d="M16.59 8.59 12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41Z"></path></svg></i></div><div class="pb-32 hidden " role="region" id="content-CanIfindoutwhatkindofpersonalinformationMetrolinxcollectsandretains?" aria-labelledby="accordion-CanIfindoutwhatkindofpersonalinformationMetrolinxcollectsandretains?" data-testid="accordion-drawer-content"><div class="first:pt-0 last:pb-0 py-12" data-testid="drawer-content-item"><div data-testid="rich-text" class="w-full"><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Yes. For a listing of all Personal Information Banks maintained by Metrolinx, please visit the <a href="https://www.ontario.ca/page/ministry-public-business-service-delivery" class="font-semibold cx-headline-600 underline cx-focus-outline text-neutral-700" target="_blank" rel="noreferrer">Directory of Records maintained by the Ministry of Government Services</a>.</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>The <em>Freedom of Information and Protection of Privacy Act</em> (FIPPA) defines a Personal Information Bank as “a collection of personal information that is organized and capable of being retrieved using an individual’s name or an identifying number or particular assigned to the individual”.</p></div></div></div></div><div class="border-t last:border-b border-neutral-300 " data-testid="accordion-drawer"><div tabindex="0" class="flex items-center justify-between w-full cx-focus-outline break-words py-32 cursor-pointer cx-headline-500 text-global-black " aria-expanded="false" aria-controls="content-Howlongwillyoukeepmypersonalinformation?" data-testid="accordion-drawer-heading-container"><span class="min-w-0 text-left w-full" data-testid="accordion-drawer-heading-text">How long will you keep my personal information?</span><i class="pl-16" role="checkbox" aria-checked="false" aria-label="toggle-arrow" data-testid="accordion-drawer-heading-arrow"><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="h-24 w-24 fill-current "><path d="M16.59 8.59 12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41Z"></path></svg></i></div><div class="pb-32 hidden " role="region" id="content-Howlongwillyoukeepmypersonalinformation?" aria-labelledby="accordion-Howlongwillyoukeepmypersonalinformation?" data-testid="accordion-drawer-content"><div class="first:pt-0 last:pb-0 py-12" data-testid="drawer-content-item"><div data-testid="rich-text" class="w-full"><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Metrolinx will keep your personal information for as long as the information is required for the identified purpose(s). After that, Metrolinx is required to retain your personal information for a further period as determined by the <em>Freedom of Information and Protection of Privacy Act</em> and other applicable law.</p></div></div></div></div><div class="border-t last:border-b border-neutral-300 " data-testid="accordion-drawer"><div tabindex="0" class="flex items-center justify-between w-full cx-focus-outline break-words py-32 cursor-pointer cx-headline-500 text-global-black " aria-expanded="false" aria-controls="content-WhatifIdon’twantMetrolinxtousemypersonalinformation?" data-testid="accordion-drawer-heading-container"><span class="min-w-0 text-left w-full" data-testid="accordion-drawer-heading-text">What if I don’t want Metrolinx to use my personal information?</span><i class="pl-16" role="checkbox" aria-checked="false" aria-label="toggle-arrow" data-testid="accordion-drawer-heading-arrow"><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="h-24 w-24 fill-current "><path d="M16.59 8.59 12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41Z"></path></svg></i></div><div class="pb-32 hidden " role="region" id="content-WhatifIdon’twantMetrolinxtousemypersonalinformation?" aria-labelledby="accordion-WhatifIdon’twantMetrolinxtousemypersonalinformation?" data-testid="accordion-drawer-content"><div class="first:pt-0 last:pb-0 py-12" data-testid="drawer-content-item"><div data-testid="rich-text" class="w-full"><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>We will collect, use and disclose your personal information only with your knowledge and consent, except where required by law. Whenever you provide information to us, we ask for your consent to use your personal information generally for the purposes described in Section 4 of our Privacy Policy. This includes your consent to use your personal information for the purposes specified. In practice, before using your information, Metrolinx will consider the circumstances in which it was provided and the sensitivity of the information.</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>If you do not want Metrolinx to use your personal information, you may choose not to provide it to us or you may withdraw your consent at any time by providing written notice to us; however, this may affect our ability to respond to your requests or provide services to you.</p></div></div></div></div><div class="border-t last:border-b border-neutral-300 " data-testid="accordion-drawer"><div tabindex="0" class="flex items-center justify-between w-full cx-focus-outline break-words py-32 cursor-pointer cx-headline-500 text-global-black " aria-expanded="false" aria-controls="content-CanIaccessorupdatemypersonalinformation?" data-testid="accordion-drawer-heading-container"><span class="min-w-0 text-left w-full" data-testid="accordion-drawer-heading-text">Can I access or update my personal information?</span><i class="pl-16" role="checkbox" aria-checked="false" aria-label="toggle-arrow" data-testid="accordion-drawer-heading-arrow"><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="h-24 w-24 fill-current "><path d="M16.59 8.59 12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41Z"></path></svg></i></div><div class="pb-32 hidden " role="region" id="content-CanIaccessorupdatemypersonalinformation?" aria-labelledby="accordion-CanIaccessorupdatemypersonalinformation?" data-testid="accordion-drawer-content"><div class="first:pt-0 last:pb-0 py-12" data-testid="drawer-content-item"><div data-testid="rich-text" class="w-full"><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Yes. If you wish to access or update the information we have about you, please contact Metrolinx’ Senior Privacy Officer at the address listed below.</p></div></div></div></div><div class="border-t last:border-b border-neutral-300 " data-testid="accordion-drawer"><div tabindex="0" class="flex items-center justify-between w-full cx-focus-outline break-words py-32 cursor-pointer cx-headline-500 text-global-black " aria-expanded="false" aria-controls="content-WhatifIhaveaquestionaboutMetrolinx’PrivacyPolicy?" data-testid="accordion-drawer-heading-container"><span class="min-w-0 text-left w-full" data-testid="accordion-drawer-heading-text">What if I have a question about Metrolinx’ Privacy Policy?</span><i class="pl-16" role="checkbox" aria-checked="false" aria-label="toggle-arrow" data-testid="accordion-drawer-heading-arrow"><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="h-24 w-24 fill-current "><path d="M16.59 8.59 12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41Z"></path></svg></i></div><div class="pb-32 hidden " role="region" id="content-WhatifIhaveaquestionaboutMetrolinx’PrivacyPolicy?" aria-labelledby="accordion-WhatifIhaveaquestionaboutMetrolinx’PrivacyPolicy?" data-testid="accordion-drawer-content"><div class="first:pt-0 last:pb-0 py-12" data-testid="drawer-content-item"><div data-testid="rich-text" class="w-full"><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>If you have a question about our Privacy Policy or our use of your personal information, please contact Metrolinx’ Senior Privacy Officer at the address listed below.</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '><strong>Senior Privacy Officer</strong></p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Metrolinx</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>97 Front Street West, 2nd Floor</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Toronto, Ontario, M5J 1E6</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>(416) 202-5941</p></div></div></div></div><div class="border-t last:border-b border-neutral-300 " data-testid="accordion-drawer"><div tabindex="0" class="flex items-center justify-between w-full cx-focus-outline break-words py-32 cursor-pointer cx-headline-500 text-global-black " aria-expanded="false" aria-controls="content-WhatifIwanttomakeafreedomofinformationrequest?" data-testid="accordion-drawer-heading-container"><span class="min-w-0 text-left w-full" data-testid="accordion-drawer-heading-text">What if I want to make a freedom of information request?</span><i class="pl-16" role="checkbox" aria-checked="false" aria-label="toggle-arrow" data-testid="accordion-drawer-heading-arrow"><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="h-24 w-24 fill-current "><path d="M16.59 8.59 12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41Z"></path></svg></i></div><div class="pb-32 hidden " role="region" id="content-WhatifIwanttomakeafreedomofinformationrequest?" aria-labelledby="accordion-WhatifIwanttomakeafreedomofinformationrequest?" data-testid="accordion-drawer-content"><div class="first:pt-0 last:pb-0 py-12" data-testid="drawer-content-item"><div data-testid="rich-text" class="w-full"><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>To make a freedom of information request, please contact Metrolinx’s Freedom of Information Office at the address listed below:</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Metrolinx</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Freedom of Information Office</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>20 Bay Street, 6th Floor</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Toronto, Ontario</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>M5J 2W3</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '><a href="mailto:FOI@metrolinx.com" class="font-semibold cx-headline-600 underline cx-focus-outline text-neutral-700" target="_blank" rel="noreferrer">FOI@metrolinx.com</a></p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>(416) 202-7382</p></div></div></div></div></div></section></div><div class="first:pt-0 last:pb-0 py-28 lg:py-32"><section data-testid="accordion-container" data-ga-role="component" data-ga-component-id="Accordion"><h2 class="cx-headline-200 text-global-black mb-24" data-testid="accordion-heading">Get in Touch</h2><div data-testid="accordion-introduction"></div><div class="mt-24 sm:mt-32"><div class="border-t last:border-b border-neutral-300 " data-testid="accordion-drawer"><div tabindex="0" class="flex items-center justify-between w-full cx-focus-outline break-words py-32 cursor-pointer cx-headline-500 text-global-black " aria-expanded="false" aria-controls="content-ContactMetrolinx’sPrivacyOffice" data-testid="accordion-drawer-heading-container"><span class="min-w-0 text-left w-full" data-testid="accordion-drawer-heading-text">Contact Metrolinx’s Privacy Office</span><i class="pl-16" role="checkbox" aria-checked="false" aria-label="toggle-arrow" data-testid="accordion-drawer-heading-arrow"><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="h-24 w-24 fill-current "><path d="M16.59 8.59 12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41Z"></path></svg></i></div><div class="pb-32 hidden " role="region" id="content-ContactMetrolinx’sPrivacyOffice" aria-labelledby="accordion-ContactMetrolinx’sPrivacyOffice" data-testid="accordion-drawer-content"><div class="first:pt-0 last:pb-0 py-12" data-testid="drawer-content-item"><div data-testid="rich-text" class="w-full"><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>If you have a question about our Privacy Policy or our use of your personal information, please contact Metrolinx’s Privacy Office:</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '><strong>Privacy Office</strong></p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Metrolinx</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>97 Front Street West, 3rd Floor</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>Toronto, Ontario, M5J 1E6</p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '><a href="mailto:privacyoffice@metrolinx.com" class="font-semibold cx-headline-600 underline cx-focus-outline text-neutral-700" target="_blank" rel="noreferrer">privacyoffice@metrolinx.com</a></p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '><strong>Freedom of Information </strong></p><p data-testid='para' class='text-neutral-700 cx-body-text mb-24 last:mb-0 '>For information on how to make a Freedom of Information Request, please visit our <a href="/en/privacy-policy/freedom-of-information-requests" class="font-semibold cx-headline-600 underline cx-focus-outline text-neutral-700" target="_self">Freedom of Information</a> request page or contact Metrolinx’s Freedom of Information Office at <a href="mailto:FOI@metrolinx.com" class="font-semibold cx-headline-600 underline cx-focus-outline text-neutral-700" target="_blank" rel="noreferrer">FOI@metrolinx.com</a>.</p></div></div></div></div></div></section></div><div class="first:pt-0 last:pb-0 py-28 lg:py-32"><section class="flex flex-col items-start " data-testid="featured-listing-container" data-ga-role="component" data-ga-component-id="feature_listing_cards_component" style="background-color:#FFFFFF"><h2 class="cx-headline-200 text-center mb-24 sm:mb-32 text-global-black" data-testid="featured-listing-heading">Related Pages</h2><div class="flex flex-col gap-16 w-full sm:flex-row 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In order to meet this commitment, we have developed and adhere to this Privacy Policy. This Privacy Policy applies to the business and activities of Metrolinx and its divisions, including GO Transit, PRESTO and Union Pearson Express."}],"attrs":{}},{"uid":"a3162345090d4fd78e7f73ae8696107c","type":"p","children":[{"text":"By submitting your personal information to Metrolinx, you confirm your agreement to the terms and conditions of this Privacy Policy."}],"attrs":{}}],"type":"doc","_version":32}],"_metadata":{"uid":"cs2b8d5ae822ed3571"}}},{"Accordion":{"accordion_heading":"Metrolinx Privacy Policy","_metadata":{"uid":"csea0cf5b722851fe5"},"accordion_introduction":{"uid":"8dd0c1d038c248afa0425a9c9099cda2","attrs":{},"children":[{"type":"p","attrs":{},"uid":"c58ea186d9eb4bc3bfb41482060f1c2d","children":[{"text":""}]}],"type":"doc","_version":32},"accordion_content":[{"drawer":{"drawer_heading":"Terms and Conditions of this Privacy Policy","_metadata":{"uid":"csb6c03dbce1261724"},"include_on_page_navigation":false,"drawer_content":[{"Rich_Text_Editor":{"json_rte":[{"uid":"4ce5d9389eae42148d5544cc72270146","attrs":{},"children":[{"type":"p","attrs":{},"uid":"643439c203be420e904345f5c4de63ba","children":[{"text":"1. Accountability for Personal Information","bold":true}]},{"type":"p","attrs":{},"uid":"4bf7c615881046f289643381dabea3bf","children":[{"text":"Personal information is any recorded information about an identifiable individual, and may include:"}]},{"uid":"0594f023fc1b41acaf052524721ed44e","type":"ul","children":[{"type":"li","attrs":{},"uid":"2853757a39bb4f87aa734c27c509cf74","children":[{"text":"name, address, telephone number or email address;"}]},{"type":"li","attrs":{},"uid":"91ddf6222a624d079719745eb45c8ba9","children":[{"text":"birth date;"}]},{"type":"li","attrs":{},"uid":"afa78f9d2cfd4baf9e0ddc20cd24f0e2","children":[{"text":"any identifying number, symbol or other particular identifier;"}]},{"type":"li","attrs":{},"uid":"0bf667040c6b4c7eab16f25fee26d825","children":[{"text":"information relating to financial transactions, including credit card number or bank account information; and"}]},{"type":"li","attrs":{},"uid":"a10089b21a894bcaa0439a113aaec432","children":[{"text":"correspondence that is implicitly or explicitly of a private or confidential nature."}]}],"id":"e4112b9baa6d4ae89678898de2f4fbdb","attrs":{}},{"type":"p","attrs":{},"uid":"7ced0e443815457fa9fcc5517b9dcddd","children":[{"text":"Pursuant to Ontario’s "},{"text":"Freedom of Information and Protection of Privacy Act","italic":true},{"text":" (“FIPPA”), Metrolinx is responsible for personal information in its custody or under its control."}]},{"type":"p","attrs":{},"uid":"728678e8c6624d3c9a64da40bb369315","children":[{"text":"Accountability for Metrolinx’ compliance with FIPPA and this Privacy Policy rests with Metrolinx’ President \u0026 CEO, although other individuals within Metrolinx are responsible for the day-to-day collection and processing of personal information. In addition, other individuals within Metrolinx are authorized to act on behalf of the CEO, such as the Senior Privacy Officer."}]},{"type":"p","attrs":{},"uid":"9b561d7450154b87815fe0122797d5c7","children":[{"text":"2. Consent for the Collection, Use and Disclosure of Personal Information","bold":true}]},{"type":"p","attrs":{},"uid":"9e2b521346d54918b19165c9583ddba3","children":[{"text":"By submitting your personal information to Metrolinx, you give Metrolinx consent to collect, use and disclose your personal information:"}]},{"uid":"a1aa81c407584315bb561fd4877c755b","type":"ul","children":[{"type":"li","attrs":{},"uid":"08f5db00aa1f4ee48d9de2cf40501cc5","children":[{"text":"in accordance with this Privacy Policy;"}]},{"type":"li","attrs":{},"uid":"722d52562fc645c0912d604bfa138d3a","children":[{"text":"for such other purposes as may be identified to you at the time of collection; and"}]},{"type":"li","attrs":{},"uid":"2041ed17ae2342c285f0c45e207087b5","children":[{"text":"for such purposes as are permitted pursuant to applicable law."}]}],"id":"bb0b17939e4343589eae6265675f3f6a","attrs":{}},{"type":"p","attrs":{},"uid":"465f9b7b01ae4db58229a4e3933e00d1","children":[{"text":"Subject to applicable law, you have the right to withdraw your consent at any time by providing written notice to us. However, please note that your withdrawal of consent may affect our ability to respond to your requests or provide services to you."}]},{"type":"p","attrs":{},"uid":"af15c18561a24f4ca3d4c925899dfadf","children":[{"text":"3. Collection of Personal Information","bold":true}]},{"type":"p","attrs":{},"uid":"9519dd5392e64887a059984e3a047734","children":[{"text":"Your personal information is collected as required to enable Metrolinx to provide services and/or products to you, now and in the future. Metrolinx may collect personal information from you in person, over the telephone, by mail, by fax, or through the internet."}]},{"type":"p","attrs":{},"uid":"2da1695d755f49318cdced1b4515cf8c","children":[{"text":"We may monitor and/or record telephone discussions when you call Metrolinx (or any of its divisions), to enhance customer service, for training purposes and to confirm our discussions with you. We may also operate video cameras in our facilities for the safety, security and protection of Metrolinx staff, visitors and customers as well as for the prevention and detection of criminal activity."}]},{"type":"p","attrs":{},"uid":"ad8863d415164368bf83a7a43be60b8f","children":[{"text":"4. Purposes for the Collection of Personal Information","bold":true}]},{"type":"p","attrs":{},"uid":"a411333fc4574d7b9b53f13d5466eb85","children":[{"text":"Metrolinx shall have the right to use your personal information for the following purposes:"}]},{"uid":"182b7c19994046b39cb78fd5dd35a29a","type":"ul","children":[{"type":"li","attrs":{},"uid":"8b303454fa6a420b92d550ac4fab8966","children":[{"text":"To provide our products and services to you, including:"}]},{"uid":"8674e6bfb4d042cc9493df5e2bb1cc17","type":"ul","attrs":{},"children":[{"type":"li","attrs":{},"uid":"f65bebe6da8042c3b80aa1743515cb2c","children":[{"text":"to communicate with you about our products and services;"}]},{"uid":"0f3bfd86139e4a47bc3cf2de679f7d07","type":"li","attrs":{},"children":[{"text":"to verify your identity and/or eligibility for certain Metrolinx services;"}]},{"uid":"8190c1b168ed4e8aa547601343c558f7","type":"li","attrs":{},"children":[{"text":"to process financial and other transactions, such as processing a fare payment or issuing a refund;"}]},{"uid":"cf02431c1bc14dce91f1122c801d290c","type":"li","attrs":{},"children":[{"text":"to conduct promotional campaigns, including contests, draws, raffles, promotions and offers for third party products and services;"}]},{"uid":"3086df38b4704d98a9f5eb932d93531b","type":"li","attrs":{},"children":[{"text":"to provide you with information on new or current products, services or upcoming events, including third party events sponsored by Metrolinx; and"}]},{"uid":"f08dd2d1f1e7429bb71495a7bee29820","type":"li","attrs":{},"children":[{"text":"to conduct and administer rewards or loyalty programs."}]}]}],"id":"622fba2b6a374c3b915672c5fdb7abaf","attrs":{}},{"uid":"dbd90b33270148adae4b3a5b357380d7","type":"ul","children":[{"type":"li","attrs":{},"uid":"2d4ad9e86dd543ebb2ccbacb20967287","children":[{"text":"To manage, develop and improve our operations, products and services, including:"}]},{"uid":"6f4d68ed162d474e8a6fa0f591a97eb8","type":"ul","attrs":{},"children":[{"type":"li","attrs":{},"uid":"20a728e2de454be3bd8bd6a50328f504","children":[{"text":"to respond to comments, questions or complaints;"}]},{"uid":"40402419f1af4b4c926e0ff6546510f9","type":"li","attrs":{},"children":[{"text":"to detect and prevent fraud, theft and other illegal activities;"}]},{"uid":"6496067f8c3f49d48a0e4ea2f9e0647e","type":"li","attrs":{},"children":[{"text":"to enforce and administer Metrolinx rules, by-laws and policies; and"}]},{"uid":"07e56cb33ca54dacb30135b73bf574c4","type":"li","attrs":{},"children":[{"text":"to audit internal procedures."}]}]}],"id":"c7649018dce34feda34c422b1bf38783","attrs":{}},{"uid":"b39e6b109dfd4547a1988c6906df9525","type":"ul","children":[{"type":"li","attrs":{},"uid":"a2329d0e51e04eefb23687cb6d5edc72","children":[{"text":"To assess, process and administer: applications for employment; injury, damage and other claims; and tenders, proposals and contracts."}]},{"type":"li","attrs":{},"uid":"da8b38817c81462eb98c26b0fa40def1","children":[{"text":"For research, statistical, planning and actuarial purposes, including:"}]},{"uid":"5ed1fe79d39042f5813a5a03caeda78d","type":"ul","attrs":{},"children":[{"type":"li","attrs":{},"uid":"db31f788f96f4dc09be04640fd8cfff6","children":[{"text":"to analyse business results, trends and patterns; and"}]},{"uid":"b8a47be4441b4b5e97919a250c270db5","type":"li","attrs":{},"children":[{"text":"to conduct market research."}]}]},{"type":"li","attrs":{},"uid":"799c7528077b4704b25f8394451df1d2","children":[{"text":"To comply with our legal and regulatory requirements and to ensure compliance with this Privacy Policy and the Website Terms and Conditions."}]},{"type":"li","attrs":{},"uid":"61ed3ccf95914f71910f62902f8264cb","children":[{"text":"For any other purpose required or authorized by law."}]}],"id":"36e5ede3775e4dbe91bc1793ec55ef32","attrs":{}},{"type":"p","attrs":{},"uid":"a169242f3cf14ed3994d2ffa30010419","children":[{"text":"We may also use your personal information to create aggregated data. Aggregated data is data that is placed in a format that prevents or limits the chance of revealing an individual’s identity. It may be used to show general statistics or track customer behavior as a whole (for example, the number of customers living in a certain area). Such aggregated information is used by Metrolinx to plan, develop, implement, market and promote our services and products. It will not be used to identify you."}]},{"type":"p","attrs":{},"uid":"738363f56b954406b147f63eb0d37128","children":[{"text":"If we require personal information for any purpose(s) other than those set above, we will ask for and obtain your consent before using your personal information for such purpose."}]},{"type":"p","attrs":{},"uid":"f4b98d015c0e4edb851ba9aa7189c7eb","children":[{"text":"5. Disclosure of Personal Information","bold":true}]},{"type":"p","attrs":{},"uid":"8513f0a16f5b429cb0d65c466f8fd472","children":[{"text":"Metrolinx may from time to time provide your personal information to third parties that we work with to provide our products and services or who have a need to know the information for one of the purposes described above. This may include circumstances where:"}]},{"uid":"6fdedf7cdc964ffa8cc5b18f1a2b0c92","type":"ul","children":[{"type":"li","attrs":{},"uid":"e58136064a8841c1bf75f7ba23bf469c","children":[{"text":"aggregated data is provided to third parties for the purposes of planning, developing, implementing, marketing or promoting Metrolinx services, or for research, statistical, planning and actuarial purposes;"}]},{"type":"li","attrs":{},"uid":"97f37083b1da4497a4c24fd2b78d5992","children":[{"text":"disclosure is required or permitted by law or pursuant to a court order; or"}]},{"type":"li","attrs":{},"uid":"44340f8ca6544d35aa503ae1c4d31017","children":[{"text":"disclosure to a third party is reasonably required to facilitate the provision of our products or services."}]}],"id":"8f6d52eeaa1e40a48f0c9cd38db0be1f","attrs":{}},{"type":"p","attrs":{},"uid":"b682ea34a4a64b9c81c28a7f2d81906d","children":[{"text":"Third parties includes various organizations with whom we work to provide products and services to you, including contractors and other service providers, affiliates, municipalities, and other government agencies. We will not transfer personal information to third parties unless they have agreed to comply with all applicable privacy standards, including this Privacy Policy and FIPPA."}]},{"type":"p","attrs":{},"uid":"5b040f86a6e54135a76b9ad12d934e2c","children":[{"text":"6. Limiting Collection, Use, Disclosure and Retention of Personal Information","bold":true}]},{"type":"p","attrs":{},"uid":"d9ca9069b0a6439386a9dc19c60542a3","children":[{"text":"The collection of personal information will be limited to that which is necessary to fulfill the purposes identified by Metrolinx, in this Privacy Policy or otherwise."}]},{"type":"p","attrs":{},"uid":"4a8f0405968f420b819e4012fbed5baa","children":[{"text":"Once collected, personal information will only be used and disclosed:"}]},{"uid":"1019e82e910c4a9d803532af6df39f17","type":"ul","children":[{"type":"li","attrs":{},"uid":"efff8108a0964bf691a4aa487e86065a","children":[{"text":"for the purposes for which it was collected, and to which you have consented (pursuant to this Privacy Policy or otherwise), or"}]},{"type":"li","attrs":{},"uid":"838481eea5da4eafa6f2126080da8e55","children":[{"text":"as required or permitted by applicable law."}]}],"id":"8371fb7800be46bc8963840b029e06c7","attrs":{}},{"type":"p","attrs":{},"uid":"478de5b545534f2f8e250e13f63248c8","children":[{"text":"Personal information will be retained as long as it is required for the identified purposes and, thereafter, for a further period as determined by FIPPA and other applicable law. We will act in accordance with FIPPA to destroy, delete or erase your personal information from its records when it is no longer required. There may, however, be circumstances where we may not be able to completely remove your personal information, including as a result of data backup procedures or document retention policies. In these circumstances such information will continue to be held securely pursuant to this Privacy Policy."}]},{"type":"p","attrs":{},"uid":"f44e284cd0324ca7816421c31fa4fe66","children":[{"text":"7. Ensuring Accuracy of Personal Information","bold":true}]},{"type":"p","attrs":{},"uid":"5bf1c917742d4ddaba23c04791ec0482","children":[{"text":"Metrolinx will take reasonable steps to ensure that your personal information is accurate, complete and up–to–date. If you wish to verify, update, remove or amend your personal information in our records, please notify us in writing at the address set out below. If you successfully demonstrate the inaccuracy or incompleteness of your personal information, we will amend your information as required. Depending upon the nature of the information challenged, amendment may involve the correction, deletion, or addition of information. Where appropriate, we will provide the corrected information to third parties that have access to your information."}]},{"type":"p","attrs":{},"uid":"0136b5fc424b456ca2862c59c1bddd66","children":[{"text":"8. Ensuring Safeguards for Personal Information","bold":true}]},{"type":"p","attrs":{},"uid":"2500df16e7b34bdeb6cc64c0929d60de","children":[{"text":"Security safeguards appropriate to the sensitivity of the information are used to protect personal information collected by Metrolinx against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Technical, contractual administrative and physical security measures, or a combination thereof, may be used. Metrolinx protects personal information regardless of the format in which it is held."}]},{"type":"p","attrs":{},"uid":"28047d2a25fa45eb812c28c8c0df258c","children":[{"text":"9. Openness about Policies and Practices","bold":true}]},{"type":"p","attrs":{},"uid":"1cad8692d7c74e2ab98677e11a666294","children":[{"text":"We are committed to ensuring that information about our privacy policies and practices is available to you. Metrolinx makes general information regarding its privacy policies and practises available on its website. For additional information, please contact the Senior Privacy Officer at 97 Front Street West, 2nd Floor, Toronto, Ontario M5J 1E6, (416) 202-5941."}]},{"type":"p","attrs":{},"uid":"6feb3d566c3c4e879dd1b126aa3a0084","children":[{"text":"10. Individual Access to Your Own Personal Information","bold":true}]},{"type":"p","attrs":{},"uid":"1caf196216424e40a73c0397610cf317","children":[{"text":"Upon written request, we will confirm the existence, use and disclosure of your personal information. You may request access to your personal information at any time. Please provide sufficient information in your request to enable Metrolinx to provide an accurate account of your personal information. Depending on the nature and complexity of the request, you may be required to pay a fee (as prescribed by FIPPA) before your request can be processed."}]},{"type":"p","attrs":{},"uid":"157357e974ad42fa9e64ed065d6ad414","children":[{"text":"In certain situations, Metrolinx may not be able to provide access to all personal information it holds about you. For example, we may not be able to disclose information if the record also contains references to other individuals, contains confidential information, or is subject to legal privilege. Exceptions to the access requirements are determined in accordance with applicable law, and the reasons for denying access will be provided to you."}]},{"type":"p","attrs":{},"uid":"0ad2d75906cc4be6a3d77cd668c5f6be","children":[{"text":"11. Challenging Compliance","bold":true}]},{"type":"p","attrs":{},"uid":"342fd36e01084643a48ad650212a5fb4","children":[{"text":"Metrolinx has procedures in place to receive and respond to complaints or inquiries about its policies and practices relating to the handling of personal information. If you believe that we are not complying with the principles set out in this Privacy Policy or FIPPA, please contact the Metrolinx Senior Privacy Officer, who will investigate your concerns. We will investigate all complaints. If a complaint is found to be justified, we will take appropriate measures to resolve the matter in accordance with applicable law."}]},{"type":"p","attrs":{},"uid":"b0111fe4e4f142aa839a64b73459dd9f","children":[{"text":"Any questions pertaining to the privacy concerns should be addressed to:"}]},{"type":"p","attrs":{},"uid":"1f7aa53cb5a14072aabfca3eaa8c4aed","children":[{"text":"Senior Privacy Officer","bold":true}]},{"type":"p","attrs":{},"uid":"53f990ab1a18425fa04e91547a16c339","children":[{"text":"Metrolinx"}]},{"type":"p","attrs":{},"uid":"9dbdda71413347b0b152cfb5a1710986","children":[{"text":"97 Front Street West, 2nd Floor"}]},{"type":"p","attrs":{},"uid":"eac8f783b02b42d6aad22817c3bb7e99","children":[{"text":"Toronto, Ontario, M5J 1E6"}]},{"type":"p","attrs":{},"uid":"86ac24c6d3ee4ca0b97e7199a95cef92","children":[{"text":"(416) 202-5941"}]},{"type":"p","attrs":{},"uid":"15f59e7f66f74dfdb6294d93fbfa2431","children":[{"text":"12. Changes","bold":true}]},{"type":"p","attrs":{},"uid":"9cda0c77bdfc4c7a989f94c1b3beb303","children":[{"text":"Our Privacy Policy may change from time to time; however, we will not reduce your rights under this Privacy Policy without your express consent. We will post any Privacy Policy changes on our websites and, if the changes are significant, we will provide a more prominent notice (including, for certain services, an email notification of changes to this Privacy Policy). We will also keep prior versions of our Privacy Policy in an archive for your information."}]}],"type":"doc","_version":32}],"_metadata":{"uid":"cs6ca356c03f3d5934"}}}]}}]}},{"Accordion":{"accordion_heading":"Your Privacy: Frequently Asked Questions","_metadata":{"uid":"csbb9385f85faddfc2"},"accordion_introduction":{"uid":"5338d081d6f941249ba546071dced61f","attrs":{},"children":[{"type":"p","attrs":{},"uid":"1f3aa1ddcaae428da9a02205ed17278d","children":[{"text":""}]}],"type":"doc","_version":32},"accordion_content":[{"drawer":{"drawer_heading":"What is personal information?","_metadata":{"uid":"cs9848d6908657d606"},"include_on_page_navigation":false,"drawer_content":[{"Rich_Text_Editor":{"json_rte":[{"uid":"74732fd33e2742fe8337f9df0694e1ca","attrs":{},"children":[{"type":"p","attrs":{},"uid":"98c1fb022b6c42b0b1c18a18fdb23a65","children":[{"text":"“Personal information” is any recorded information about an identifiable individual. Examples of personal information include:"}]},{"uid":"414222ecc2e943588ccb1def45c90c53","type":"ul","children":[{"type":"li","attrs":{},"uid":"c6e3a93c8d4a4c938feae05a9bb595e8","children":[{"text":"your name, address, birth date, address, email address, and telephone number"}]},{"type":"li","attrs":{},"uid":"0a13a3604a804a188fc78225ea8906ad","children":[{"text":"financial information, such as credit or debit card information or bank account information, used to process pre-authorized payments for PRESTO or reserved parking"}]},{"type":"li","attrs":{},"uid":"538855dc41af4c2b8198da6dfbb6b121","children":[{"text":"correspondence describing a personal experience with a Metrolinx service, and replies to that correspondence"}]},{"type":"li","attrs":{},"uid":"795bfc240573465695e5afd60ecad4dd","children":[{"text":"personal opinions or views expressed in a letter or email to Metrolinx"}]},{"type":"li","attrs":{},"uid":"fd06aedaa9ed4a1f813092c769f1a40e","children":[{"text":"demographic information collected as part of a survey"}]},{"type":"li","attrs":{},"uid":"f354c053275046438fb3c03050dc9378","children":[{"text":"language preference provided when you register your PRESTO card"}]},{"type":"li","attrs":{},"uid":"464c6d02c7924c8a9cd38ff0f13aea2e","children":[{"text":"information relating to your education or employment history, collected when you apply to work at Metrolinx"}]}],"id":"1aa55e83714840f182133deb1c6e2dc9","attrs":{}},{"type":"p","attrs":{},"uid":"d7772144aad34f948be83afafa39a030","children":[{"text":""}]}],"type":"doc","_version":32}],"_metadata":{"uid":"cs51a521cb7b333f2e"}}}]}},{"drawer":{"drawer_heading":"What is NOT personal information?","_metadata":{"uid":"cs9d1d6fd6386d7d2e"},"include_on_page_navigation":false,"drawer_content":[{"Rich_Text_Editor":{"json_rte":[{"uid":"e32bac15a2de46a799959b35171c5c0d","attrs":{},"children":[{"type":"p","attrs":{},"uid":"c99080afedec4947a7f8436ae31d2e94","children":[{"text":"Any data that has been collected in which all personal identifiers have been removed, making determination of your identity impossible, is not personal information. Also, your job title, business address and business telephone number are not personal information."}]}],"type":"doc","_version":32}],"_metadata":{"uid":"cs8e0a4f2067daf339"}}}]}},{"drawer":{"drawer_heading":"Why does Metrolinx need my personal information?","_metadata":{"uid":"csbb12bf57f380ca12"},"include_on_page_navigation":false,"drawer_content":[{"Rich_Text_Editor":{"json_rte":[{"uid":"d3e5afcd4a2a4592baad10a5ac492545","attrs":{},"children":[{"type":"p","attrs":{},"uid":"a4d893f6ff4347efa1f54068db35e469","children":[{"text":"We need to collect personal information from you from time to time in order to provide our services to you, to promote our services, to make our services better and to operate our business in accordance with legal requirements. Our practice is to collect only the information that we need."}]}],"type":"doc","_version":32}],"_metadata":{"uid":"csb03bb0a5f15970ad"}}}]}},{"drawer":{"drawer_heading":"What personal information does Metrolinx collect?","_metadata":{"uid":"cs266f726d656c2a70"},"include_on_page_navigation":false,"drawer_content":[{"Rich_Text_Editor":{"json_rte":[{"uid":"91c1f82e4ed544d88178ec962db53995","attrs":{},"children":[{"type":"p","attrs":{},"uid":"0838d1420996456cb8df272fc1838ac9","children":[{"text":"The type of information we collect depends on the Metrolinx services you choose to use. For example:"}]},{"uid":"4fdf8c4309ec4518b716a34c2c978595","type":"ul","children":[{"type":"li","attrs":{},"uid":"5afb517f1aae4a97b632cad5adde19c8","children":[{"text":"We may collect your name and email address so that we can correspond with you, or respond to your questions."}]},{"type":"li","attrs":{},"uid":"691a0a91fa31437e8bf3db5ac806b8d4","children":[{"text":"If you choose to register your PRESTO card, we may collect your name, address, email address, and birth date."}]},{"type":"li","attrs":{},"uid":"d9b05341d28a44578381eb7a5f109534","children":[{"text":"If you choose to reload your PRESTO card online, we may collect financial information from you."}]},{"type":"li","attrs":{},"uid":"2100f017237840d898078f4f72ca2a60","children":[{"text":"We may collect your name, address, email address or other personal information when you enter a contest or wish to take advantage of a promotion sponsored by Metrolinx."}]},{"type":"li","attrs":{},"uid":"79ba5d7a2aa14c708f447d40e315e632","children":[{"text":"More detailed information may be required if you receive a fare infraction or otherwise violate any of GO Transit’s rules. In this case, GO Transit transit enforcement officers may need to collect your name, address, telephone number and birth date."}]}],"id":"b75ae0da2eb9405e8cfd854e76e42817","attrs":{}},{"type":"p","attrs":{},"uid":"5d6424534a844af0a65d37a14aa7afef","children":[{"text":"We may collect personal information from you in person, over the telephone, by mail, email or fax or through the internet. This Privacy Policy applies regardless of the method of collection."}]},{"type":"p","attrs":{},"uid":"fa12a6b79e534c109474f33a18e4ca2b","children":[{"text":"More specific information about what information we collect and why can be found in our Privacy Policy, or on the website for the specific service you intend to use."}]}],"type":"doc","_version":32}],"_metadata":{"uid":"cs953d640ac769a219"}}}]}},{"drawer":{"drawer_heading":"How does Metrolinx use my personal information?","_metadata":{"uid":"cs5c132e3024d3ee20"},"include_on_page_navigation":false,"drawer_content":[{"Rich_Text_Editor":{"json_rte":[{"uid":"25fe4419b103460d859a5534e49c3f9d","attrs":{},"children":[{"type":"p","attrs":{},"uid":"89e7bd34b0d8497f8fd32af81e38adb3","children":[{"text":"We only use your personal information for the purposes identified in Section 4 of our Privacy Policy, or for purposes specifically identified to you at the time the information is collected. We may further use such information to develop and customize products and services to better meet your needs and preferences, and to offer you products and services from Metrolinx, including any divisions within Metrolinx."}]}],"type":"doc","_version":32}],"_metadata":{"uid":"cs645d1e379246cd96"}}}]}},{"drawer":{"drawer_heading":"Who has access to my personal information?","_metadata":{"uid":"cs786dfe55edc5f7f6"},"include_on_page_navigation":false,"drawer_content":[{"Rich_Text_Editor":{"json_rte":[{"uid":"f60cda8b8e244f7791110ecec127d65c","attrs":{},"children":[{"type":"p","attrs":{},"uid":"0915e44fce174f1e833b52b0bcf73938","children":[{"text":"Your personal information is only made available to those people who require access to your information for the purposes specified in Section 4 of our Privacy Policy. This includes certain Metrolinx employees. We may also from time to time disclose your information to our third party service providers who need the information to provide services to you on our behalf."}]},{"type":"p","attrs":{},"uid":"1a331762f2e64ae29e1e7516deda800c","children":[{"text":"We make sure our employees and service providers are fully aware of our Privacy Policy and the requirements of the "},{"text":"Freedom of Information and Protection of Privacy Act","italic":true},{"text":", and ensure that appropriate safeguards are in place to protect your personal information. We ensure that service providers who will have access to personal information are bound by contractual terms requiring them to clearly comply with our Privacy Policy and the requirements of the "},{"text":"Freedom of Information and Protection of Privacy Act","italic":true},{"text":"."}]},{"type":"p","attrs":{},"uid":"20db21a840eb41d2afa1b371c56da324","children":[{"text":"Metrolinx may also be required to disclose your personal information to people outside of Metrolinx for legal or regulatory reasons. Such disclosure is governed by the "},{"text":"Freedom of Information and Protection of Privacy Act","italic":true},{"text":"."}]},{"type":"p","attrs":{},"uid":"9963eccc0c27481296e5f49e7761199b","children":[{"text":""}]}],"type":"doc","_version":32}],"_metadata":{"uid":"cs746d9b4d0fde1bf8"}}}]}},{"drawer":{"drawer_heading":"How is my personal information protected?","_metadata":{"uid":"cse67481272ed87082"},"include_on_page_navigation":false,"drawer_content":[{"Rich_Text_Editor":{"json_rte":[{"uid":"6cd53e6b320048a2bf6a363305830d89","attrs":{},"children":[{"type":"p","attrs":{},"uid":"58366f131f264ae1afb900b87e488398","children":[{"text":"We use a variety of means to protect your personal information. Depending on the type of information, these may include any or all of the following:"}]},{"uid":"28550ac5f7a44c939f432db4520bba5e","type":"ul","children":[{"type":"li","attrs":{},"uid":"eb8b7ae883b84dae9ec0be14c3860001","children":[{"text":"Technical safeguards, such as the use of passwords, encryption and firewalls;"}]},{"type":"li","attrs":{},"uid":"95f996f509f447b09b240b92751e9f98","children":[{"text":"Physical safeguards, such as facility access controls, workstation security, placing written information in locked filing cabinets, and mobile device security requirements, as and when required;"}]},{"type":"li","attrs":{},"uid":"3fda2c05f13842d9ab41301b43bb813e","children":[{"text":"Administrative safeguards, such as requirements for employee security clearances and limiting access on a \"need-to-know\" basis."}]}],"id":"952c5c90a0484ab0b9150f1cf04a40c2","attrs":{}},{"type":"p","attrs":{},"uid":"acd3a97e1c1c493098190fb74a54f73b","children":[{"text":"We make every effort to ensure that these safeguards not only comply with the "},{"text":"Freedom of Information and Protection of Privacy Act","italic":true},{"text":" but also, where appropriate, reflect current trends and privacy best practices/industry standards."}]},{"type":"p","attrs":{},"uid":"c7833317e248487cae8c3f49fda60a97","children":[{"text":""}]}],"type":"doc","_version":32}],"_metadata":{"uid":"cs8c0e16499f282b5a"}}}]}},{"drawer":{"drawer_heading":"Can I find out what kind of personal information Metrolinx collects and retains?","_metadata":{"uid":"cs2dbaab3efd83c553"},"include_on_page_navigation":false,"drawer_content":[{"Rich_Text_Editor":{"json_rte":[{"uid":"a67e9b8c85e14354b2c7f299c7683dfd","attrs":{},"children":[{"type":"p","attrs":{},"uid":"a9c367d3de0b4a2eafe6402f5ffddcb0","children":[{"text":"Yes. For a listing of all Personal Information Banks maintained by Metrolinx, please visit the "},{"uid":"922646f7ca73482fba66781c101fc1d7","type":"a","attrs":{"url":"https://www.ontario.ca/page/ministry-public-business-service-delivery","target":"_blank"},"children":[{"text":"Directory of Records maintained by the Ministry of Government Services"}]},{"text":"."}]},{"type":"p","attrs":{},"uid":"d2a65e2b58e2432f8ffe1c0a9707d3a3","children":[{"text":"The "},{"text":"Freedom of Information and Protection of Privacy Act","italic":true},{"text":" (FIPPA) defines a Personal Information Bank as “a collection of personal information that is organized and capable of being retrieved using an individual’s name or an identifying number or particular assigned to the individual”."}]}],"type":"doc","_version":32}],"_metadata":{"uid":"cs67e932f7bd040bd2"}}}]}},{"drawer":{"drawer_heading":"How long will you keep my personal information?","_metadata":{"uid":"cs1c4b29526f8ed67d"},"include_on_page_navigation":false,"drawer_content":[{"Rich_Text_Editor":{"json_rte":[{"uid":"57d35867ee3f401981315daced98afff","attrs":{},"children":[{"type":"p","attrs":{},"uid":"af490a449ff5475980ff8a27953e73fc","children":[{"text":"Metrolinx will keep your personal information for as long as the information is required for the identified purpose(s). After that, Metrolinx is required to retain your personal information for a further period as determined by the "},{"text":"Freedom of Information and Protection of Privacy Act","italic":true},{"text":" and other applicable law."}]}],"type":"doc","_version":32}],"_metadata":{"uid":"cs70e7d3520832bdb6"}}}]}},{"drawer":{"drawer_heading":"What if I don’t want Metrolinx to use my personal information?","_metadata":{"uid":"csb839f1447399b1d8"},"include_on_page_navigation":false,"drawer_content":[{"Rich_Text_Editor":{"json_rte":[{"uid":"7d2a6248ccb747ceacef9334b3815164","attrs":{},"children":[{"type":"p","attrs":{},"uid":"327ebb242ab94482b3e64d1ee89b689f","children":[{"text":"We will collect, use and disclose your personal information only with your knowledge and consent, except where required by law. Whenever you provide information to us, we ask for your consent to use your personal information generally for the purposes described in Section 4 of our Privacy Policy. This includes your consent to use your personal information for the purposes specified. In practice, before using your information, Metrolinx will consider the circumstances in which it was provided and the sensitivity of the information."}]},{"type":"p","attrs":{},"uid":"d1f30e04968e49cc9ecb1b0daa7048d0","children":[{"text":"If you do not want Metrolinx to use your personal information, you may choose not to provide it to us or you may withdraw your consent at any time by providing written notice to us; however, this may affect our ability to respond to your requests or provide services to you."}]},{"type":"p","attrs":{},"uid":"c48f757c3d914357ac04f982527e72fb","children":[{"text":""}]}],"type":"doc","_version":32}],"_metadata":{"uid":"cs59f4a027641f8ce5"}}}]}},{"drawer":{"drawer_heading":"Can I access or update my personal information?","_metadata":{"uid":"cs3e9eaf6e3887cea7"},"include_on_page_navigation":false,"drawer_content":[{"Rich_Text_Editor":{"json_rte":[{"uid":"0d2d99ae2914477c8523edfc57fbfba0","attrs":{},"children":[{"type":"p","attrs":{},"uid":"80e6b1ff89f24642a8abacc1ef85b058","children":[{"text":"Yes. If you wish to access or update the information we have about you, please contact Metrolinx’ Senior Privacy Officer at the address listed below."}]}],"type":"doc","_version":32}],"_metadata":{"uid":"cs6461021b61b15c61"}}}]}},{"drawer":{"drawer_heading":"What if I have a question about Metrolinx’ Privacy Policy?","_metadata":{"uid":"cs145be822baa17b0b"},"include_on_page_navigation":false,"drawer_content":[{"Rich_Text_Editor":{"json_rte":[{"uid":"bee91d2d7c0543d1bc30a3c6de57f07d","attrs":{},"children":[{"type":"p","attrs":{},"uid":"f434704a280e43b58ec7e9d5899fe698","children":[{"text":"If you have a question about our Privacy Policy or our use of your personal information, please contact Metrolinx’ Senior Privacy Officer at the address listed below."}]},{"type":"p","attrs":{},"uid":"03c349b2006c4c40b9323bef153cf83b","children":[{"text":"Senior Privacy Officer","bold":true}]},{"type":"p","attrs":{},"uid":"421032f24cc34c7eb3eda157bb59b3f1","children":[{"text":"Metrolinx"}]},{"type":"p","attrs":{},"uid":"5453b1b12b524d1db9ed75116a6e62b4","children":[{"text":"97 Front Street West, 2nd Floor"}]},{"type":"p","attrs":{},"uid":"96b26d3df1ac455aba8270a89d87293c","children":[{"text":"Toronto, Ontario, M5J 1E6"}]},{"type":"p","attrs":{},"uid":"410b195521a349108c16a2fb92539972","children":[{"text":"(416) 202-5941"}]}],"type":"doc","_version":32}],"_metadata":{"uid":"cs071eb059c1b4e0cd"}}}]}},{"drawer":{"drawer_heading":"What if I want to make a freedom of information request?","_metadata":{"uid":"cs95abb05086e60a49"},"include_on_page_navigation":false,"drawer_content":[{"Rich_Text_Editor":{"json_rte":[{"uid":"8ed9ce632a5441c4a0ccb1b4d5fa62cb","attrs":{},"children":[{"type":"p","attrs":{},"uid":"c84c4df80a0f4931a9bf4f4440c5cc63","children":[{"text":"To make a freedom of information request, please contact Metrolinx’s Freedom of Information Office at the address listed below:"}]},{"type":"p","attrs":{},"uid":"8dd84450117843e9872740ffe4fbb16f","children":[{"text":"Metrolinx"}]},{"type":"p","attrs":{},"uid":"0f06941835d14dc8b3022c365dc407ef","children":[{"text":"Freedom of Information Office"}]},{"type":"p","attrs":{},"uid":"a78a84d7a6a34362bf7071d8fc114b58","children":[{"text":"20 Bay Street, 6th Floor"}]},{"type":"p","attrs":{},"uid":"6ee2b495c4774131a3de7ad6a3684bcd","children":[{"text":"Toronto, Ontario"}]},{"type":"p","attrs":{},"uid":"bd1c8918dda24e7c8e7c156a93a2ac68","children":[{"text":"M5J 2W3"}]},{"type":"p","attrs":{},"uid":"5ce1701e34c043fd8b1c6451487bfda2","children":[{"text":""},{"uid":"c1bc1aebfbc143dca7306f73f7f242eb","type":"a","attrs":{"url":"mailto:FOI@metrolinx.com","target":"_self"},"children":[{"text":"FOI@metrolinx.com"}]},{"text":""}]},{"type":"p","attrs":{},"uid":"05856fee67e14683ac4ebe0e70bdbd7c","children":[{"text":"(416) 202-7382"}]}],"type":"doc","_version":32}],"_metadata":{"uid":"cs2d6c703a50736d88"}}}]}}]}},{"Accordion":{"accordion_heading":"Get in Touch","_metadata":{"uid":"csc2b56b37d4567b39"},"accordion_introduction":{"uid":"cefb6f4f1e3a44af91647cc7d4338653","attrs":{},"children":[{"type":"p","attrs":{},"uid":"c70f41cf80ef41c8bcefa9404c648d10","children":[{"text":""}]}],"type":"doc","_version":32},"accordion_content":[{"drawer":{"drawer_heading":"Contact Metrolinx’s Privacy Office","_metadata":{"uid":"cs1040da50ee1f0a82"},"include_on_page_navigation":false,"drawer_content":[{"Rich_Text_Editor":{"json_rte":[{"uid":"9c3ffce46c194dcaa6274c0011d6a11b","attrs":{},"children":[{"uid":"eb38f84a282f429088a410c4b5905a19","type":"p","children":[{"text":"If you have a question about our Privacy Policy or our use of your personal information, please contact Metrolinx’s Privacy Office:"}],"attrs":{}},{"uid":"6456cc374e4d4446b4cdf9cea392725c","type":"p","children":[{"text":"Privacy Office","bold":true}],"attrs":{}},{"uid":"2f5a4cf0ca764c05b3108f7b1a026cf2","type":"p","children":[{"text":"Metrolinx"}],"attrs":{}},{"uid":"87fc681ecdfc4193bda720b79b484f3b","type":"p","children":[{"text":"97 Front Street West, 3rd Floor"}],"attrs":{}},{"uid":"e6c5abd4625744d2be6b92d9efebff2c","type":"p","children":[{"text":"Toronto, Ontario, M5J 1E6"}],"attrs":{}},{"uid":"068f4401902b484e82a8c249baad0cf0","type":"p","children":[{"text":""},{"type":"a","attrs":{"url":"mailto:privacyoffice@metrolinx.com"},"children":[{"text":"privacyoffice@metrolinx.com"}],"uid":"3407b5e5bb9f476483c1318e34ab5148"},{"text":""}],"attrs":{}},{"uid":"679feaf235654f3599aebaa5938d0d82","type":"p","children":[{"text":"Freedom of Information ","bold":true}],"attrs":{}},{"uid":"9794686d19cc47e59f62882045677c95","type":"p","children":[{"text":"For information on how to make a Freedom of Information Request, please visit our 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