Customer Service with Generative AI | Microsoft Dynamics 365

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SMB_cont","cT":"Container","id":"c6c2c3c8c3m1r1a1","sN":6,"aN":"c2c3c8c3m1r1a1"}"><a id="shellmenu_10" class="js-subm-uhf-nav-link" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/solutions/small-business?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-m="{"cN":"CatNav_Grow your SMB_nav","id":"n1c6c2c3c8c3m1r1a1","sN":1,"aN":"c6c2c3c8c3m1r1a1"}">Grow your SMB</a></li> <li class="js-nav-menu single-link" data-m="{"cN":"Deliver supply chain agility_cont","cT":"Container","id":"c7c2c3c8c3m1r1a1","sN":7,"aN":"c2c3c8c3m1r1a1"}"><a id="shellmenu_11" class="js-subm-uhf-nav-link" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/solutions/supply-chain?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-m="{"cN":"CatNav_Deliver supply chain agility_nav","id":"n1c7c2c3c8c3m1r1a1","sN":1,"aN":"c7c2c3c8c3m1r1a1"}">Deliver supply chain agility</a></li> <li class="js-nav-menu single-link" data-m="{"cN":"Strengthen financial and operating models_cont","cT":"Container","id":"c8c2c3c8c3m1r1a1","sN":8,"aN":"c2c3c8c3m1r1a1"}"><a id="shellmenu_12" class="js-subm-uhf-nav-link" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/solutions/finance?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-m="{"cN":"CatNav_Strengthen financial and operating models_nav","id":"n1c8c2c3c8c3m1r1a1","sN":1,"aN":"c8c2c3c8c3m1r1a1"}">Strengthen financial and operating models</a></li> <li class="js-nav-menu single-link" data-m="{"cN":"Boost productivity with AI_cont","cT":"Container","id":"c9c2c3c8c3m1r1a1","sN":9,"aN":"c2c3c8c3m1r1a1"}"><a id="shellmenu_13" class="js-subm-uhf-nav-link" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/solutions/ai?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-m="{"cN":"CatNav_Boost productivity with AI_nav","id":"n1c9c2c3c8c3m1r1a1","sN":1,"aN":"c9c2c3c8c3m1r1a1"}">Boost productivity with AI</a></li> </ul></li> </ul> </div></li> <li class="nested-menu uhf-menu-item"> <div 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single-link" data-m="{"cN":"Contact Center_cont","cT":"Container","id":"c4c2c5c8c3m1r1a1","sN":4,"aN":"c2c5c8c3m1r1a1"}"><a id="shellmenu_20" class="js-subm-uhf-nav-link" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/contact-center?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-m="{"cN":"CatNav_Contact Center_nav","id":"n1c4c2c5c8c3m1r1a1","sN":1,"aN":"c4c2c5c8c3m1r1a1"}">Contact Center</a></li> <li class="js-nav-menu single-link" data-m="{"cN":"Field Service_cont","cT":"Container","id":"c5c2c5c8c3m1r1a1","sN":5,"aN":"c2c5c8c3m1r1a1"}"><a id="shellmenu_21" class="js-subm-uhf-nav-link" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/field-service?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-m="{"cN":"CatNav_Field Service_nav","id":"n1c5c2c5c8c3m1r1a1","sN":1,"aN":"c5c2c5c8c3m1r1a1"}">Field Service</a></li> </ul></li> <li class="f-sub-menu js-nav-menu nested-menu" data-m="{"cT":"Container","id":"c3c5c8c3m1r1a1","sN":3,"aN":"c5c8c3m1r1a1"}"><span id="uhf-navspn-shellmenu_22-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m="{"id":"nn1c3c5c8c3m1r1a1","sN":1,"aN":"c3c5c8c3m1r1a1"}">Supply chain</span> <button id="uhf-navbtn-shellmenu_22-button" type="button" f-multi-parent="true" aria-expanded="false" data-m="{"id":"nn2c3c5c8c3m1r1a1","sN":2,"aN":"c3c5c8c3m1r1a1"}">Supply chain</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_22-span"> <li class="js-nav-menu single-link" data-m="{"cN":"Supply Chain Management_cont","cT":"Container","id":"c3c3c5c8c3m1r1a1","sN":3,"aN":"c3c5c8c3m1r1a1"}"><a id="shellmenu_23" class="js-subm-uhf-nav-link" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/supply-chain-management?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-m="{"cN":"CatNav_Supply Chain Management_nav","id":"n1c3c3c5c8c3m1r1a1","sN":1,"aN":"c3c3c5c8c3m1r1a1"}">Supply Chain Management</a></li> <li class="js-nav-menu single-link" data-m="{"cN":"Guides_cont","cT":"Container","id":"c4c3c5c8c3m1r1a1","sN":4,"aN":"c3c5c8c3m1r1a1"}"><a id="shellmenu_24" class="js-subm-uhf-nav-link" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/guides?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-m="{"cN":"CatNav_Guides_nav","id":"n1c4c3c5c8c3m1r1a1","sN":1,"aN":"c4c3c5c8c3m1r1a1"}">Guides</a></li> <li class="js-nav-menu single-link" data-m="{"cN":"Commerce_cont","cT":"Container","id":"c5c3c5c8c3m1r1a1","sN":5,"aN":"c3c5c8c3m1r1a1"}"><a id="shellmenu_25" class="js-subm-uhf-nav-link" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/commerce?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-m="{"cN":"CatNav_Commerce_nav","id":"n1c5c3c5c8c3m1r1a1","sN":1,"aN":"c5c3c5c8c3m1r1a1"}">Commerce</a></li> </ul></li> <li class="f-sub-menu js-nav-menu nested-menu" data-m="{"cT":"Container","id":"c4c5c8c3m1r1a1","sN":4,"aN":"c5c8c3m1r1a1"}"><span id="uhf-navspn-shellmenu_26-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m="{"id":"nn1c4c5c8c3m1r1a1","sN":1,"aN":"c4c5c8c3m1r1a1"}">Finance</span> <button id="uhf-navbtn-shellmenu_26-button" type="button" f-multi-parent="true" aria-expanded="false" data-m="{"id":"nn2c4c5c8c3m1r1a1","sN":2,"aN":"c4c5c8c3m1r1a1"}">Finance</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_26-span"> <li class="js-nav-menu single-link" data-m="{"cN":"Finance_cont","cT":"Container","id":"c3c4c5c8c3m1r1a1","sN":3,"aN":"c4c5c8c3m1r1a1"}"><a id="shellmenu_27" class="js-subm-uhf-nav-link" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/finance?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-m="{"cN":"CatNav_Finance_nav","id":"n1c3c4c5c8c3m1r1a1","sN":1,"aN":"c3c4c5c8c3m1r1a1"}">Finance</a></li> <li class="js-nav-menu single-link" data-m="{"cN":"Project 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uhf-menu-item"><a id="c-shellmenu_32" class="c-uhf-nav-link" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/pricing-overview?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-m="{"cN":"CatNav_Pricing_nav","id":"n6c8c3m1r1a1","sN":6,"aN":"c8c3m1r1a1"}">Pricing</a></li> <li class="nested-menu uhf-menu-item"> <div class="c-uhf-menu js-nav-menu"><button type="button" id="c-shellmenu_33" aria-expanded="false" data-m="{"cN":"CatNav_Resources_nonnav","id":"nn7c8c3m1r1a1","sN":7,"aN":"c8c3m1r1a1"}">Resources</button> <ul class="f-multi-column f-multi-column-4" data-class-idn="f-multi-column f-multi-column-4" aria-hidden="true" data-m="{"cN":"Resources_cont","cT":"Container","id":"c8c8c3m1r1a1","sN":8,"aN":"c8c3m1r1a1"}"> <li class="f-sub-menu js-nav-menu nested-menu" data-m="{"cT":"Container","id":"c1c8c8c3m1r1a1","sN":1,"aN":"c8c8c3m1r1a1"}"><span id="uhf-navspn-shellmenu_34-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m="{"id":"nn1c1c8c8c3m1r1a1","sN":1,"aN":"c1c8c8c3m1r1a1"}">Learning</span> <button id="uhf-navbtn-shellmenu_34-button" type="button" f-multi-parent="true" aria-expanded="false" data-m="{"id":"nn2c1c8c8c3m1r1a1","sN":2,"aN":"c1c8c8c3m1r1a1"}">Learning</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_34-span"> <li class="js-nav-menu single-link" data-m="{"cN":"Business application topics_cont","cT":"Container","id":"c3c1c8c8c3m1r1a1","sN":3,"aN":"c1c8c8c3m1r1a1"}"><a id="shellmenu_35" class="js-subm-uhf-nav-link" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/resources?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-m="{"cN":"CatNav_Business application topics_nav","id":"n1c3c1c8c8c3m1r1a1","sN":1,"aN":"c3c1c8c8c3m1r1a1"}">Business application topics</a></li> <li class="js-nav-menu single-link" data-m="{"cN":"Training \u0026 certifications_cont","cT":"Container","id":"c4c1c8c8c3m1r1a1","sN":4,"aN":"c1c8c8c3m1r1a1"}"><a id="shellmenu_36" 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Overview </div> </div> <div class=" block-heading__title" ocr-telemetry-name ocr-en-title="<h2>Empower your service reps and transform customer service</h2> "> <div data-oc-token-text> <h2>Empower your service reps and transform customer service</h2> </div> </div> <div class=" block-heading__paragraph"> <div data-oc-token-text> Exceed customer expectations by delivering exceptional service on any channel. </div> </div> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> <div ocr-component-name="tabs-pill-bar" class="tabs-pill-bar tabs animation animation--effect-2-scroll" data-component-id="a6ec002c9fc08e6eb70ef3ac2ba79ac3"> <div class="cmp-tabs d-contents" data-cmp-is="tabs"> <div class="pill-bar no-gutters "> <div id="pill-bar_tabs-pill-bar-ocb9d4" data-mount="tab-slider" class="col"> <div class="tab-overflow"> <div class="tab-window"> <div class="tab-group" role="tablist"><button id="tabs-pill-bar-ocb9d4_tab0-tab" 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service" data-bi-ct="Accordion Collapse" data-bi-hn="Empower your service reps and transform customer service" data-bi-bhvr="8" data-bi-compnm="Accordion - Filtered" data-bi-cn="Resolve issues faster with Copilot" data-bi-view="Overview | Empower your service reps and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Resolve issues faster with Copilot </div></h3></button> </div> <div class="collapse show" id="accordion-oc787b-item_1690872940042" data-parent="accordion-container-accordion-oc787b"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Save service representatives time by using Copilot in Dynamics 365 Customer Service to help diagnose, troubleshoot, and draft customer responses. </div> </div> <div> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"><a class="link link-inline " data-bi-ecn="Read the infographic" data-bi-ehn="Resolve issues faster with Copilot" data-bi-tags="{"Bilinkname":"readtheinfographic"}" tabindex="0" data-bi-hn="Resolve issues faster with Copilot" data-bi-bhvr="231" data-bi-cn="Read the infographic" data-bi-compnm="Accordion - Filtered" data-regenerate-fwlink="true" target="_blank" data-bi-an="Tab_1_Make service rep work effortless" data-oc="ocfd16" data-bi-ct="Subheader Link" id="action-ocfd16" href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://go.microsoft.com/fwlink/?linkid%3D2296643%26clcid%3D0x409%26culture%3Den-us%26country%3Dus" data-bi-sn="1" aria-label="Read the infographic : Copilot in Dynamics 365 Customer Service Infographic" data-bi-view="Overview | Empower your service reps and transform customer service"> <span class="link__text">Read the infographic</span> </a> </div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div 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service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Get real-time insights" data-bi-view="Overview | Empower your service reps and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Get real-time insights </div></h3></button> </div> <div class="collapse " id="accordion-oc787b-item_1690872945851" data-parent="accordion-container-accordion-oc787b"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Empower service representatives with sentiment analysis, translations, transcriptions, and AI-recommended knowledge articles. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/1.2%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="oc9d84" id="image-oc9d84"> </div> </div> </div> </div> </div> </div></li> <li class="ocr-accordion-item"><span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "><button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc787b-item_1690872952598_c" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_1_Make service rep work effortless" data-bi-ecn="Connect with the right service rep" data-bi-ehn="Empower your service reps and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your service reps and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Connect with the right service rep" data-bi-view="Overview | Empower your service reps and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Connect with the right service rep </div></h3></button> </div> <div class="collapse " id="accordion-oc787b-item_1690872952598_c" data-parent="accordion-container-accordion-oc787b"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Increase first-call resolution with AI-based routing that classifies issues and assigns them to the best-suited service representative. </div> </div> <div> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"><a class="link link-inline " data-bi-ecn="Learn more about Dynamics 365 Contact Center" data-bi-ehn="Connect with the right service rep" data-bi-tags="{"Bilinkname":"learnmore"}" tabindex="0" data-bi-hn="Connect with the right service rep" data-bi-bhvr="0" data-bi-cn="Learn more about Dynamics 365 Contact Center" data-bi-compnm="Accordion - Filtered" target="_self" data-bi-an="Tab_1_Make service rep work effortless" data-oc="oc8fd2" data-bi-ct="Subheader Link" id="action-oc8fd2" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/contact-center?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-bi-sn="3" aria-label="Learn more about Dynamics 365 Contact Center" data-bi-view="Overview | Empower your service reps and transform customer service"> <span class="link__text">Learn more about Dynamics 365 Contact Center</span> </a> </div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/1.3-Overview-768x432?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1126&qlt=95&fit=constrain" class=" " alt loading="lazy" data-oc="oc1d41" id="image-oc1d41"> </div> </div> </div> </div> </div> </div></li> <li class="ocr-accordion-item"><span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "><button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc787b-item_1690872952598" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_1_Make service rep work effortless" data-bi-ecn="Collaborate live in Teams" data-bi-ehn="Empower your service reps and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your service reps and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Collaborate live in Teams" data-bi-view="Overview | Empower your service reps and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Collaborate live in Teams </div></h3></button> </div> <div class="collapse " id="accordion-oc787b-item_1690872952598" data-parent="accordion-container-accordion-oc787b"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Bring together experts who resolved similar cases, and then collaborate in Microsoft Teams for quicker issue resolution. </div> </div> <div> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"><a class="link link-inline " data-bi-ecn="Learn more about Teams" data-bi-ehn="Collaborate live in Teams" data-bi-tags="{"Bilinkname":"learnmoreaboutteams"}" tabindex="0" data-bi-hn="Collaborate live in Teams" data-bi-bhvr="0" data-bi-cn="Learn more about Teams" data-bi-compnm="Accordion - Filtered" target="_self" data-bi-an="Tab_1_Make service rep work effortless" data-oc="oc8fd2" data-bi-ct="Subheader Link" id="action-oc8fd2" href="https://www-microsoft-com.translate.goog/en-us/microsoft-teams/group-chat-software?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-bi-sn="4" aria-label="Learn more about Teams: Working together is easier with Microsoft Teams." data-bi-view="Overview | Empower your service reps and transform customer service"> <span class="link__text">Learn more about Teams</span> </a> </div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/1.4%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="ocf9f1" id="image-ocf9f1"> </div> </div> </div> </div> </div> </div></li> </ul> </div> </div> <script 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data-mount="ocr-collapse" data-bi-an="Tab_2_Enable self-service" data-bi-ecn="Provide AI-powered chatbots" data-bi-ehn="Empower your service reps and transform customer service" data-bi-ct="Accordion Collapse" data-bi-hn="Empower your service reps and transform customer service" data-bi-bhvr="8" data-bi-compnm="Accordion - Filtered" data-bi-cn="Provide AI-powered chatbots" data-bi-view="Overview | Empower your service reps and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Provide AI-powered chatbots </div></h3></button> </div> <div class="collapse show" id="accordion-oc89da-item_1690874443320" data-parent="accordion-container-accordion-oc89da"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Resolve customer issues in real time with intelligent, conversational, generative AI-powered bots. </div> </div> <div> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"><a class="link link-inline " data-bi-ecn="Learn more about Dynamics 365 Contact Center" data-bi-ehn="Provide AI-powered chatbots" data-bi-tags="{"BiLinkName":"learnmore2"}" tabindex="0" data-bi-hn="Provide AI-powered chatbots" data-bi-bhvr="0" data-bi-cn="Learn more about Dynamics 365 Contact Center" data-bi-compnm="Accordion - Filtered" target="_self" data-bi-an="Tab_2_Enable self-service" data-oc="oc1ee8" data-bi-ct="Subheader Link" id="action-oc1ee8" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/contact-center?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-bi-sn="1" aria-label="Learn more about Dynamics 365 Contact Center" data-bi-view="Overview | Empower your service reps and transform customer service"> <span class="link__text">Learn more about Dynamics 365 Contact Center</span> </a> </div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/2.1%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=99&fit=constrain" class=" " alt loading="lazy" data-oc="ocb38c" id="image-ocb38c"> </div> </div> </div> </div> </div> </div></li> <li class="ocr-accordion-item"><span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "><button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc89da-item_1690874449333" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_2_Enable self-service" data-bi-ecn="Deliver conversational IVR" data-bi-ehn="Empower your service reps and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your service reps and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Deliver conversational IVR" data-bi-view="Overview | Empower your service reps and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Deliver conversational IVR </div></h3></button> </div> <div class="collapse " id="accordion-oc89da-item_1690874449333" data-parent="accordion-container-accordion-oc89da"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Resolve issues quickly through human-like interactions with generative AI-powered, conversational interactive voice response (IVR). </div> </div> <div> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"><a class="link link-inline " data-bi-ecn="Learn more about Dynamics 365 Contact Center" data-bi-ehn="Deliver conversational IVR" data-bi-tags="{"BiLinkName":"learnmore3"}" tabindex="0" data-bi-hn="Deliver conversational IVR" data-bi-bhvr="0" data-bi-cn="Learn more about Dynamics 365 Contact Center" data-bi-compnm="Accordion - Filtered" target="_self" data-bi-an="Tab_2_Enable self-service" data-oc="oca8a5" data-bi-ct="Subheader Link" id="action-oca8a5" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/contact-center?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-bi-sn="2" aria-label="Learn more about Dynamics 365 Contact Center" data-bi-view="Overview | Empower your service reps and transform customer service"> <span class="link__text">Learn more about Dynamics 365 Contact Center</span> </a> </div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/2.2%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=99&fit=constrain" class=" " alt loading="lazy" data-oc="oc7577" id="image-oc7577"> </div> </div> </div> </div> </div> </div></li> <li class="ocr-accordion-item"><span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "><button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc89da-item_1690874456393_c" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_2_Enable self-service" data-bi-ecn="Self-serve with automation" data-bi-ehn="Empower your service reps and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your service reps and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Self-serve with automation" data-bi-view="Overview | Empower your service reps and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Self-serve with automation </div></h3></button> </div> <div class="collapse " id="accordion-oc89da-item_1690874456393_c" data-parent="accordion-container-accordion-oc89da"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Increase productivity by automating routine tasks as well as complex transactions. </div> </div> <div> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"><a class="link link-inline " data-bi-ecn="Learn more about Dynamics 365 Contact Center" data-bi-ehn="Self-serve with automation" data-bi-tags="{"BiLinkName":"learnmoreaboutdynamics365contactcenter"}" tabindex="0" data-bi-hn="Self-serve with automation" data-bi-bhvr="231" data-bi-cn="Learn more about Dynamics 365 Contact Center" data-bi-compnm="Accordion - Filtered" target="_self" data-bi-an="Tab_2_Enable self-service" data-oc="oc52d9" data-bi-ct="Subheader Link" id="action-oc52d9" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/contact-center?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-bi-sn="3" aria-label="Learn more about Dynamics 365 Contact Center" data-bi-view="Overview | Empower your service reps and transform customer service"> <span class="link__text">Learn more about Dynamics 365 Contact Center</span> </a> </div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/2.3%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=95&fit=constrain" class=" " alt loading="lazy" data-oc="oca468" id="image-oca468"> </div> </div> </div> </div> </div> </div></li> <li class="ocr-accordion-item"><span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "><button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc89da-item_1690874456393" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_2_Enable self-service" data-bi-ecn="Get answers from community portals" data-bi-ehn="Empower your service reps and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your service reps and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Get answers from community portals" data-bi-view="Overview | Empower your service reps and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Get answers from community portals </div></h3></button> </div> <div class="collapse " id="accordion-oc89da-item_1690874456393" data-parent="accordion-container-accordion-oc89da"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Collaborate, share tips, and gather rich insights from other users and experts in personalized community portals. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/2.4%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=95&fit=constrain" class=" " alt loading="lazy" data-oc="ocdfe3" id="image-ocdfe3"> </div> </div> </div> </div> </div> </div></li> </ul> </div> </div> </div> </div> </div> <div data-cmp-hook-tabs="tabitems" id="tabs-pill-bar-ocb9d4_tab2" class="tab-panel fade " role="tabpanel" aria-labelledby="_tab2-tab" tabindex="2tabs-pill-bar-ocb9d4" hidden> <div> <div ocr-component-name="accordion" data-component-id="83a648d7a0b795a0825b6d7dfc9568c8" class="accordion animation animation--effect-2-scroll"> <div class="ocr-accordion accordion--vertical accordion--vertical-product "> <div data-mount="ocr-accordion"> <ul class="accordion" id="accordion-container-accordion-oc302c"> <li class="ocr-accordion-item"><span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "><button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc302c-item_1690875730204" aria-expanded="true" data-mount="ocr-collapse" data-bi-an="Tab_3_Optimize service operations" data-bi-ecn="Get supervisor insights" data-bi-ehn="Empower your service reps and transform customer service" data-bi-ct="Accordion Collapse" data-bi-hn="Empower your service reps and transform customer service" data-bi-bhvr="8" data-bi-compnm="Accordion - Filtered" data-bi-cn="Get supervisor insights" data-bi-view="Overview | Empower your service reps and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Get supervisor insights </div></h3></button> </div> <div class="collapse show" id="accordion-oc302c-item_1690875730204" data-parent="accordion-container-accordion-oc302c"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Access an omnichannel insights dashboard with AI-driven conversation, channel analytics, and key performance indicators all in one place. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/3.1%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="ocb7e6" id="image-ocb7e6"> </div> </div> </div> </div> </div> </div></li> <li class="ocr-accordion-item"><span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "><button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc302c-item_1690875737053" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_3_Optimize service operations" data-bi-ecn="Find coaching opportunities" data-bi-ehn="Empower your service reps and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your service reps and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Find coaching opportunities" data-bi-view="Overview | Empower your service reps and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Find coaching opportunities </div></h3></button> </div> <div class="collapse " id="accordion-oc302c-item_1690875737053" data-parent="accordion-container-accordion-oc302c"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Detect emerging trends and identify improvements across support topics, service rep-customer interactions, and knowledge management. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/3.2%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="oc272d" id="image-oc272d"> </div> </div> </div> </div> </div> </div></li> <li class="ocr-accordion-item"><span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "><button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc302c-item_1690875740772_c" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_3_Optimize service operations" data-bi-ecn="Drive efficiency with automation" data-bi-ehn="Empower your service reps and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your service reps and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Drive efficiency with automation" data-bi-view="Overview | Empower your service reps and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Drive efficiency with automation </div></h3></button> </div> <div class="collapse " id="accordion-oc302c-item_1690875740772_c" data-parent="accordion-container-accordion-oc302c"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Eliminate manual processes with more than 1,000 prebuilt flows and add custom data connectors to your ecosystem. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/3.3%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=95&fit=constrain" class=" " alt loading="lazy" data-oc="oc1a36" id="image-oc1a36"> </div> </div> </div> </div> </div> </div></li> <li class="ocr-accordion-item"><span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "><button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc302c-item_1690875730204_c" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_3_Optimize service operations" data-bi-ecn="Predict and plan staffing levels" data-bi-ehn="Empower your service reps and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your service reps and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Predict and plan staffing levels" data-bi-view="Overview | Empower your service reps and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Predict and plan staffing levels </div></h3></button> </div> <div class="collapse " id="accordion-oc302c-item_1690875730204_c" data-parent="accordion-container-accordion-oc302c"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Plan for the right level of staffing based on seasonality, predicted number of cases, and conversational volume with the forecast report feature. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/3.4%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="oc3aad" id="image-oc3aad"> </div> </div> </div> </div> </div> </div></li> <li class="ocr-accordion-item"><span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "><button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc302c-item_1690875740772" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_3_Optimize service operations" data-bi-ecn="Build on an open and extensible platform" data-bi-ehn="Empower your service reps and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your service reps and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Build on an open and extensible platform" data-bi-view="Overview | Empower your service reps and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Build on an open and extensible platform </div></h3></button> </div> <div class="collapse " id="accordion-oc302c-item_1690875740772" data-parent="accordion-container-accordion-oc302c"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Reduce costs by building on existing capabilities and interoperating with other business applications—all on a single platform. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/371970-Accordion-3.5?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=100&fit=constrain" class=" " alt="A screenshot displaying various Microsoft services and platforms like Microsoft 365, Dynamics 365, and Azure OpenAI Service." loading="lazy" data-oc="oc6e9c" id="image-oc6e9c"> </div> </div> </div> </div> </div> </div></li> </ul> </div> </div> </div> </div> </div> <div data-cmp-hook-tabs="tabitems" id="tabs-pill-bar-ocb9d4_tab3" class="tab-panel fade " role="tabpanel" aria-labelledby="_tab3-tab" tabindex="3tabs-pill-bar-ocb9d4" hidden> <div> <div ocr-component-name="accordion" data-component-id="83a648d7a0b795a0825b6d7dfc9568c8" class="accordion animation animation--effect-2-scroll"> <div class="ocr-accordion accordion--vertical accordion--vertical-product "> <div data-mount="ocr-accordion"> <ul class="accordion" id="accordion-container-accordion-oc4582"> <li class="ocr-accordion-item"><span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "><button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc4582-item_1690875730204_c_922775432" aria-expanded="true" data-mount="ocr-collapse" data-bi-an="Tab_4_Meet customers where they are" data-bi-ecn="Set up voice channels" data-bi-ehn="Empower your service reps and transform customer service" data-bi-ct="Accordion Collapse" data-bi-hn="Empower your service reps and transform customer service" data-bi-bhvr="8" data-bi-compnm="Accordion - Filtered" data-bi-cn="Set up voice channels" data-bi-view="Overview | Empower your service reps and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Set up voice channels </div></h3></button> </div> <div class="collapse show" id="accordion-oc4582-item_1690875730204_c_922775432" data-parent="accordion-container-accordion-oc4582"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Quickly set up phone systems for service representatives to assist customers on a scalable platform built and operated by Microsoft. </div> </div> <div> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"><a class="link link-inline " data-bi-ecn="Learn more about Dynamics 365 Contact Center" data-bi-ehn="Set up voice channels" data-bi-tags="{"BiLinkName":"learnomore4"}" tabindex="0" data-bi-hn="Set up voice channels" data-bi-bhvr="0" data-bi-cn="Learn more about Dynamics 365 Contact Center" data-bi-compnm="Accordion - Filtered" target="_self" data-bi-an="Tab_4_Meet customers where they are" data-oc="oc3b18" data-bi-ct="Subheader Link" id="action-oc3b18" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/contact-center?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-bi-sn="1" aria-label="Learn more about Dynamics 365 Contact Center" data-bi-view="Overview | Empower your service reps and transform customer service"> <span class="link__text">Learn more about Dynamics 365 Contact Center</span> </a> </div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/4.1%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="oca2ae" id="image-oca2ae"> </div> </div> </div> </div> </div> </div></li> <li class="ocr-accordion-item"><span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "><button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc4582-item_1690875730204_c_1099591443" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_4_Meet customers where they are" data-bi-ecn="Enhance digital engagement" data-bi-ehn="Empower your service reps and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your service reps and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Enhance digital engagement" data-bi-view="Overview | Empower your service reps and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Enhance digital engagement </div></h3></button> </div> <div class="collapse " id="accordion-oc4582-item_1690875730204_c_1099591443" data-parent="accordion-container-accordion-oc4582"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Provide faster service to customers on their preferred digital channel, including email, text, social network, or virtual assistant. </div> </div> <div> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"><a class="link link-inline " data-bi-ecn="Learn more about Dynamics 365 Contact Center" data-bi-ehn="Enhance digital engagement" data-bi-tags="{"BiLinkName":"learnmore6"}" tabindex="0" data-bi-hn="Enhance digital engagement" data-bi-bhvr="0" data-bi-cn="Learn more about Dynamics 365 Contact Center" data-bi-compnm="Accordion - Filtered" target="_self" data-bi-an="Tab_4_Meet customers where they are" data-oc="oc3b18" data-bi-ct="Subheader Link" id="action-oc3b18" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/contact-center?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-bi-sn="2" aria-label="Learn more about Dynamics 365 Contact Center" data-bi-view="Overview | Empower your service reps and transform customer service"> <span class="link__text">Learn more about Dynamics 365 Contact Center</span> </a> </div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/4.2%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="oc4043" id="image-oc4043"> </div> </div> </div> </div> </div> </div></li> <li class="ocr-accordion-item"><span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "><button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc4582-item_1690875730204_c_1353519311" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_4_Meet customers where they are" data-bi-ecn="Provide real-time translation" data-bi-ehn="Empower your service reps and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your service reps and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Provide real-time translation" data-bi-view="Overview | Empower your service reps and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Provide real-time translation </div></h3></button> </div> <div class="collapse " id="accordion-oc4582-item_1690875730204_c_1353519311" data-parent="accordion-container-accordion-oc4582"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Effectively communicate with customers in their chosen language using real-time translation. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/287291-DYN-CustomerService-4.3-2000x1125?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=95&fit=constrain" class=" " alt="A man sitting on a bench looking at his phone." loading="lazy" data-oc="oc3906" id="image-oc3906"> </div> </div> </div> </div> </div> </div></li> <li class="ocr-accordion-item"><span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "><button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc4582-item_1690875730204_c" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_4_Meet customers where they are" data-bi-ecn="Use sentiment-based routing" data-bi-ehn="Empower your service reps and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your service reps and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Use sentiment-based routing" data-bi-view="Overview | Empower your service reps and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Use sentiment-based routing </div></h3></button> </div> <div class="collapse " id="accordion-oc4582-item_1690875730204_c" data-parent="accordion-container-accordion-oc4582"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Based on the customer’s emotions and needs, route the case to the right service representative every time.  </div> </div> <div> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"><a class="link link-inline " data-bi-ecn="Learn more about Dynamics 365 Contact Center" data-bi-ehn="Use sentiment-based routing" data-bi-tags="{"BiLinkName":"learnmore6"}" tabindex="0" data-bi-hn="Use sentiment-based routing" data-bi-bhvr="0" data-bi-cn="Learn more about Dynamics 365 Contact Center" data-bi-compnm="Accordion - Filtered" target="_self" data-bi-an="Tab_4_Meet customers where they are" data-oc="oc3b18" data-bi-ct="Subheader Link" id="action-oc3b18" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/contact-center?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-bi-sn="4" aria-label="Learn more about Dynamics 365 Contact Center" data-bi-view="Overview | Empower your service reps and transform customer service"> <span class="link__text">Learn more about Dynamics 365 Contact Center</span> </a> </div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/287291-DYN-CustomerService-4.4-2000x1125?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=95&fit=constrain" class=" " alt="A woman on a cell phone is sitting on the ground." loading="lazy" data-oc="oc82f1" id="image-oc82f1"> </div> </div> </div> </div> </div> </div></li> </ul> </div> </div> </div> </div> </div> <div data-cmp-hook-tabs="tabitems" id="tabs-pill-bar-ocb9d4_tab4" class="tab-panel fade " role="tabpanel" aria-labelledby="_tab4-tab" tabindex="4tabs-pill-bar-ocb9d4" hidden> <div> <div 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class=" " alt loading="lazy" data-oc="oc753b" id="image-oc753b"> </div> </div> </div> </div> </div> </div></li> <li class="ocr-accordion-item"><span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "><button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oca657-item_1690875730204_c_593301360" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_5_Show them you know them" data-bi-ecn="Analyze sentiment" data-bi-ehn="Empower your service reps and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your service reps and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Analyze sentiment" data-bi-view="Overview | Empower your service reps and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Analyze sentiment </div></h3></button> </div> <div class="collapse " id="accordion-oca657-item_1690875730204_c_593301360" data-parent="accordion-container-accordion-oca657"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Deliver personalized responses with AI that registers customer engagement and understands customer intent in real time. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/5.3%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=95&fit=constrain" class=" " alt loading="lazy" data-oc="oc1e1c" id="image-oc1e1c"> </div> </div> </div> </div> </div> </div></li> <li class="ocr-accordion-item"><span class="indicator indicator--shape-pill"></span> 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interactions and journeys to personalize offers and recommendations. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/5.4%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=95&fit=constrain" class=" " alt loading="lazy" data-oc="ocb041" id="image-ocb041"> </div> </div> </div> </div> </div> </div></li> </ul> </div> </div> </div> </div> </div><a class="btn btn-link sr-only-focusable" aria-label="Back to tabs" data-focus="back-to-tabs">Back to tabs</a> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div data-component-id="0b49b9b5e044b98c3a79fc020b855de4" class="oc-utility-container" oc-component-name="utility-container"> <div class=" mt-n5 mb-n5 " data-oc="oc1339" id="utility-container-oc1339"> </div> </div> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master theme-night"> <div class="section-master__image "> <div class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/371970-bg-Banner?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=750&qlt=100&fit=constrain" class=" " alt loading="lazy"> </div> </div> <div class="container" data-oc="oc4388" id="section-master-oc4388"> <div class="row"> <div class="col"> <div class="layout section-master__layout"> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading"> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> <div 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data-oc="occa4e" id="section-master-occa4e"> <div class="row"> <div class="col"> <div class="layout section-master__layout"> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading block-heading--alignment-centered block-heading--size-xs container animation animation--effect-2-scroll"> <div class=" block-heading__title" ocr-telemetry-name ocr-en-title="<h2>The Total Economic Impact™ Of Microsoft Dynamics 365 Customer Service</h2> "> <div data-oc-token-text> <h2><span class="d-block h1">The Total Economic Impact™ Of Microsoft Dynamics 365 Customer Service</span></h2> </div> </div> <div class=" block-heading__paragraph"> <div data-oc-token-text> Discover the cost savings and business benefits enabled by Dynamics 365 Customer Service in this commissioned study conducted by Forrester Consulting.<sup><a aria-label="Footnote 1" 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Impact™ Of Microsoft Dynamics 365 Customer Service" data-isenvauthor="false"> <span class="btn__text">Read the infographic</span> </a> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> <div ocr-component-name="stats" class="stats tabs" data-component-id="bb3015a4d1784d8c89c058be74efc373"> <div class="stats layout layout--cols-4"> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--stat animation animation--effect-3-scroll"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text><span class="d-block h3">311%</span> </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Return on investment </div> </div> </div> </div> </div> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--stat animation animation--effect-3-scroll"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text><span class="d-block h3">40%</span> </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Reduction in average handling time </div> </div> </div> </div> </div> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--stat animation animation--effect-3-scroll"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text><span class="d-block h3">20%</span> </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Improvement in first call resolution </div> </div> </div> </div> </div> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--stat animation animation--effect-3-scroll"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text><span class="d-block h3">15%</span> </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Decrease in misroutes </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> 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class="card-plan-detail card-plan-detail--product card-plan-detail--vertical card-plan-detail--grid-card"> <div class="card-plan-detail__style-div"></div> <div class="layout__col card-plan-detail__sku"> <div ocr-component-name="sku" data-component-id="29d382aad0139a094d341ff4dd652cd5" data-ocr-pricing-component="sku" class="sku"> <div class="sku" data-oc-market-selector data-ocr-product="product main Success" data-ocr-skurequest="a0c4p0_pidcfq7ttc0tdkx_skuid0005_r2p1" data-ocr-pricing-section="render"> <div class="sku__title" data-ocr-pricing-render="title"> <h3 class="oc-product-title">Dynamics 365 Customer Service Premium</h3> </div> <div class="sku__paragraph"> <div data-oc-token-text> Transform customer engagement with an integrated contact center and CRM service solution—all powered by generative AI. </div> </div> <div class="sku__pricing" data-ocr-pricing-render="pricing" aria-hidden="false"> <div class="sku__pricing-current"><span class="oc-displayListPrice">$195.00</span> 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src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Partners-card1-Consulting-services-416%20x%20179?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=357&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A group of people sitting in a conference room." loading="lazy" data-oc="oc1e18" id="image-oc1e18"> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs block-feature--align-stacked"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h3>Consulting services</h3> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Consulting services</span></h3> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column 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class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-Logo-1-microsoft-174x75?resMode=sharp2&op_usm=1.5,0.65,15,0&qlt=95" class=" " alt="Microsoft Logo" loading="lazy" data-oc="oc2b77" id="image-oc2b77"> </div> </div> </div><span class="indicator" role="presentation"></span> </div></a></li> <li><a href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-service?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#carousel-occb7f-2" class="carousel__indicators-item" role="button" aria-controls="carousel-occb7f-2" aria-label="Slide 3 Aberdeen City Council Slide 2 indicator" aria-current="false" data-current-slide-translatable="current slide" data-bi-an="apollo logo" data-bi-ehn="Real customers, real results" data-bi-hn="Real customers, real results" 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indicator" aria-current="false" data-current-slide-translatable="current slide" data-bi-an="Microsoft Logo" data-bi-ehn="Real customers, real results" data-bi-hn="Real customers, real results" data-bi-compnm="Carousel" data-bi-view="Customer stories | Real customers, real results"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-Logo-1-microsoft-174x75?resMode=sharp2&op_usm=1.5,0.65,15,0&qlt=95" class=" " alt="Microsoft Logo" loading="lazy" data-oc="oc2b77" id="image-oc2b77"> </div> </div> </div><span class="indicator" role="presentation"></span> </div></a></li> <li><a href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-service?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#carousel-occb7f-4" class="carousel__indicators-item" role="button" aria-controls="carousel-occb7f-4" aria-label="Slide 5 Natwest Group Slide 4 indicator" aria-current="false" data-current-slide-translatable="current slide" data-bi-an="Natwest group logo" data-bi-ehn="Real customers, real results" data-bi-hn="Real customers, real results" data-bi-compnm="Carousel" data-bi-view="Customer stories | Real customers, real results"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-Logo-3-NatWest-174x75?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=174&hei=75&qlt=95&fit=constrain" class=" " alt="Natwest group logo" loading="lazy" data-oc="oc33c8" id="image-oc33c8"> </div> </div> </div><span class="indicator" role="presentation"></span> </div></a></li> <li><a href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-service?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#carousel-occb7f-5" class="carousel__indicators-item" role="button" aria-controls="carousel-occb7f-5" aria-label="Slide 6 Vattenfall Slide 6 indicator" aria-current="false" data-current-slide-translatable="current slide" data-bi-an="vattenfall logo" data-bi-ehn="Real customers, real results" data-bi-hn="Real customers, real results" data-bi-compnm="Carousel" data-bi-view="Customer stories | Real customers, real results"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-Logo-5-Vattenfall-174x75?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=174&hei=75&qlt=95&fit=constrain" class=" " alt="vattenfall logo" loading="lazy" data-oc="occc5e" id="image-occc5e"> </div> </div> </div><span class="indicator" role="presentation"></span> </div></a></li> </ol><button type="button" class="carousel__arrow-next" title="Next Slide" data-slide="next" aria-labelledby="carousel-control-next-carousel-occb7f" aria-controls="carousel-occb7f-carousel__container" data-bi-ecn="Next Slide" data-bi-ct="Nav Right" data-bi-ehn="Real customers, real results" data-bi-hn="Real customers, real results" data-bi-cn="Next Slide" data-bi-compnm="Carousel" data-bi-view="Customer stories | Real customers, real results"> <span class="sr-only" id="carousel-control-next-carousel-occb7f">Next Slide</span> <span class="glyph-prepend glyph-prepend-forward glyph-prepend-medium" aria-hidden="true"></span> </button> </div> <div class="carousel__window hide-scrollbar "> <div id="carousel-occb7f-carousel__container" class="carousel__container layout layout--overflow "> <div role="group" aria-roledescription="slide" id="carousel-occb7f-0" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 0" aria-label="1 of 6"> <div ocr-component-name="testimonial-card" data-component-id="1d89c9144380e9a74ec8e9c95779a19a" class="testimonial-card bg--card-normal depth-4 rounded-l row m-0"> <div class="testimonial-card__media order-md-1 col-6 col-md-6 col-lg-12"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/372053-CaseStudy?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1000&hei=700&qlt=100&fit=constrain" class=" " alt="A man in a suit writing on a tablet." loading="lazy" data-oc="ocb6b2" id="image-ocb6b2"> </div> <div class="media__slot"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"><a class="btn btn--icon btn--icon-only " data-target="#modal-3" data-bi-ecn="Watch video" role="button" data-bi-ehn="Lenovo reduces handling time by 20% with Copilot in Dynamics 365 Customer Service and Copilot in Dynamics 365 Contact Center." data-bi-tags="{"BiLinkName":"watchvideo"}" tabindex="0" data-bi-hn="Lenovo reduces handling time by 20% with Copilot in Dynamics 365 Customer Service and Copilot in Dynamics 365 Contact Center." data-bi-bhvr="240" data-bi-cn="Watch video" data-bi-compnm="Carousel" target="_self" data-bi-an="A man in a suit writing on a tablet." data-oc="oc776c" data-bi-ct="Card Button" id="action-oc776c" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-service?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#modal-3" aria-label="Watch Lenovo customer story video" data-bi-view="Customer stories | Real customers, real results" data-isenvauthor="false"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex img-hc-dark"><span class="glyph-prepend glyph-prepend-play-solid" role="presentation" aria-hidden="true"> </span> </div></a> </div> </div> </div> </div> <div class="testimonial-card__content col-6 col-md-6 col-lg-12"> <div class="testimonial-card__body"> <div class="testimonial-card__quote"> <div class="testimonial-card__content-media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/372053-CaseStudy1?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=200&hei=90&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="occ8a6" id="image-occ8a6"> </div> </div> </div> <div data-oc-token-text><span class="d-block h4">Lenovo reduces handling time by 20% with Copilot in Dynamics 365 Customer Service and Copilot in Dynamics 365 Contact Center.</span> </div> </div> <div class="testimonial-card__footer"> <div class="testimonial-card__products"> <div class="label " data-oc-token-text> <h3><span class="d-block h6">Products</span></h3> </div> <div ocr-component-name="block-slim" class="block-slim block-slim--related-products" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="<a aria-label="Dynamics 365 Contact Center" href="https://www.microsoft.com/en-us/dynamics-365/products/contact-center" class="ms-rte-link" target="_self">Dynamics 365 Contact Center</a>"> <div class="list-item__leading"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-m"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/dynamics-365-contact-center-updated-16x16-356896?resMode=sharp2&op_usm=1.5,0.65,15,0&qlt=85" class=" " alt loading="lazy" data-oc="ocf5fb" id="image-ocf5fb"> </div> </div> </div> </div> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text><a aria-label="Dynamics 365 Contact Center" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/contact-center?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" class="ms-rte-link" target="_self">Dynamics 365 Contact Center</a> </div> </div> </div> </div> </div> </div> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Dynamics 365 Customer Service"> <div class="list-item__leading"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-m"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/371970-casestudy1?resMode=sharp2&op_usm=1.5,0.65,15,0&qlt=85" class=" " alt loading="lazy" data-oc="oce754" id="image-oce754"> </div> </div> </div> </div> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Dynamics 365 Customer Service </div> </div> </div> </div> </div> </div> </div> </div> <div> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"><a class="btn btn--md " data-bi-ecn="Read the story" data-bi-ehn="Lenovo reduces handling time by 20% with Copilot in Dynamics 365 Customer Service and Copilot in Dynamics 365 Contact Center." data-bi-tags="{"BiLinkName":"readthestory22"}" tabindex="0" data-bi-hn="Lenovo reduces handling time by 20% with Copilot in Dynamics 365 Customer Service and Copilot in Dynamics 365 Contact Center." data-bi-bhvr="231" data-bi-cn="Read the story" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-bi-an="A man in a suit writing on a tablet." data-oc="ocbe70" data-bi-ct="Card Button" id="action-ocbe70" href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://go.microsoft.com/fwlink/?linkid%3D2296000%26clcid%3D0x409%26culture%3Den-us%26country%3Dus" aria-label="Read the story of Lenovo" data-bi-view="Customer stories | Real customers, real results" data-isenvauthor="false"> <span class="btn__text">Read the story</span> </a> </div> </div> </div> </div> </div> </div> </div> <div role="group" aria-roledescription="slide" id="carousel-occb7f-1" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 1" aria-label="2 of 6"> <div ocr-component-name="testimonial-card" data-component-id="1d89c9144380e9a74ec8e9c95779a19a" class="testimonial-card bg--card-normal depth-4 rounded-l row m-0"> <div class="testimonial-card__media order-md-1 col-6 col-md-6 col-lg-12"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/1-CustomerStories-656x478?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1328&hei=966&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A man working on laptop in an office." loading="lazy" data-oc="ocadd0" id="image-ocadd0"> </div> <div class="media__slot"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"><a class="btn btn--icon btn--icon-only " data-target="#modal-testimonial" data-bi-ecn="Modal" role="button" data-bi-ehn="Microsoft service representatives become super reps with Copilot in Dynamics 365 Customer Service." data-bi-tags="{"BiLinkName":"modal"}" tabindex="0" data-bi-hn="Microsoft service representatives become super reps with Copilot in Dynamics 365 Customer Service." data-bi-bhvr="240" data-bi-cn="Modal" data-bi-compnm="Carousel" target="_self" data-bi-an="Microsoft Logo" data-oc="oce890" data-bi-ct="Card Button" id="action-oce890" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-service?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#modal-testimonial" aria-label="Watch the video about Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service." data-bi-view="Customer stories | Real customers, real results" data-isenvauthor="false"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex"><span class="glyph-prepend glyph-prepend-play-solid" role="presentation" aria-hidden="true"> </span> </div></a> </div> </div> </div> </div> <div class="testimonial-card__content col-6 col-md-6 col-lg-12"> <div class="testimonial-card__body"> <div class="testimonial-card__quote"> <div class="testimonial-card__content-media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-s"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-Logo-1-microsoft-174x75?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=175&hei=75&qlt=95&fmt=png-alpha&fit=constrain" class=" " alt="Microsoft Logo" loading="lazy" data-oc="oc9205" id="image-oc9205"> </div> </div> </div> <div data-oc-token-text><span class="d-block h4">Microsoft service representatives become super reps with Copilot in Dynamics 365 Customer Service.</span> </div> </div> <div class="testimonial-card__stats"> <div ocr-component-name="stats" class="stats tabs" data-component-id="bb3015a4d1784d8c89c058be74efc373"> <div class="stats layout layout--cols-1"> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--s block-feature--stat"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text><span class="d-block h3">50%</span> </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Process time savings </div> </div> </div> </div> </div> </div> </div> </div> <div class="testimonial-card__footer"> <div class="testimonial-card__products"> <div class="label " data-oc-token-text> <h3><span class="d-block h6">Products</span></h3> </div> <div ocr-component-name="block-slim" class="block-slim block-slim--related-products" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Customer Service"> <div class="list-item__leading"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-m"> <div class="ocr-img media__asset"><img src="/content/dam/microsoft/final/en-us/microsoft-product-and-services/power-platform/power-bi-migration/customer-service.png" aria-hidden="true" role="presentation" alt> </div> </div> </div> </div> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Customer Service </div> </div> </div> </div> </div> </div> </div> </div> <div> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"><a class="btn btn--md " data-bi-ecn="Read the story" data-bi-ehn="Microsoft service representatives become super reps with Copilot in Dynamics 365 Customer Service." data-bi-tags="{"BiLinkName":"readthestory1"}" tabindex="0" data-bi-hn="Microsoft service representatives become super reps with Copilot in Dynamics 365 Customer Service." data-bi-bhvr="231" data-bi-cn="Read the story" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-bi-an="Microsoft Logo" data-oc="oc30f5" data-bi-ct="Card Button" id="action-story12" href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://go.microsoft.com/fwlink/?linkid%3D2264775%26clcid%3D0x409%26culture%3Den-us%26country%3Dus" data-bi-sn="1" aria-label="Read the story - How Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service" data-bi-view="Customer stories | Real customers, real results" data-isenvauthor="false"> <span class="btn__text">Read the story</span> </a> </div> </div> </div> </div> </div> </div> </div> <div role="group" aria-roledescription="slide" id="carousel-occb7f-2" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 2" aria-label="3 of 6"> <div ocr-component-name="testimonial-card" data-component-id="1d89c9144380e9a74ec8e9c95779a19a" class="testimonial-card bg--card-normal depth-4 rounded-l row m-0"> <div class="testimonial-card__media order-md-1 col-6 col-md-6 col-lg-12"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/371970-CaseStudy-03-apollo?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1328&hei=1030&qlt=95&fmt=png-alpha&fit=constrain" class=" " alt="A white umbrella and lounge chairs by a pool with a blue surface." loading="lazy" data-oc="ocadd0" id="image-ocadd0"> </div> </div> </div> <div class="testimonial-card__content col-6 col-md-6 col-lg-12"> <div class="testimonial-card__body"> <div class="testimonial-card__quote"> <div class="testimonial-card__content-media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-s"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/371970-casestudy-03-apollo-logo?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=175&hei=75&qlt=95&fmt=png-alpha&fit=constrain" class=" " alt="apollo logo" width="175" loading="lazy" data-oc="oc9205" id="image-oc9205"> </div> </div> </div> <div data-oc-token-text><span class="d-block h4">Apollo scales personalized travel services, boosting efficiency and customer satisfaction.</span> </div> </div> <div class="testimonial-card__stats"> <div ocr-component-name="stats" class="stats tabs" data-component-id="bb3015a4d1784d8c89c058be74efc373"> </div> </div> <div class="testimonial-card__footer"> <div class="testimonial-card__products"> <div class="label " data-oc-token-text> <h3><span class="d-block h6">Products</span></h3> </div> <div ocr-component-name="block-slim" class="block-slim block-slim--related-products" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Customer Service"> <div class="list-item__leading"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-m"> <div class="ocr-img media__asset"><img src="/content/dam/microsoft/final/en-us/microsoft-product-and-services/power-platform/power-bi-migration/customer-service.png" aria-hidden="true" role="presentation" alt> </div> </div> </div> </div> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Customer Service </div> </div> </div> </div> </div> </div> </div> </div> <div> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"><a class="btn btn--md " data-bi-ecn="Read the story" data-bi-ehn="Apollo scales personalized travel services, boosting efficiency and customer satisfaction." data-bi-tags="{"BiLinkName":"readthestory2"}" tabindex="0" data-bi-hn="Apollo scales personalized travel services, boosting efficiency and customer satisfaction." data-bi-bhvr="231" data-bi-cn="Read the story" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-bi-an="apollo logo" data-oc="oc30f5" data-bi-ct="Card Button" id="action-story2" href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://go.microsoft.com/fwlink/?linkid%3D2285007%26clcid%3D0x409%26culture%3Den-us%26country%3Dus" data-bi-sn="1" aria-label="Read the story -Customers travel smart with Apollo and Dynamics 365" data-bi-view="Customer stories | Real customers, real results" data-isenvauthor="false"> <span class="btn__text">Read the story</span> </a> </div> </div> </div> </div> </div> </div> </div> <div role="group" aria-roledescription="slide" id="carousel-occb7f-3" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 3" aria-label="4 of 6"> <div ocr-component-name="testimonial-card" data-component-id="1d89c9144380e9a74ec8e9c95779a19a" class="testimonial-card bg--card-normal depth-4 rounded-l row m-0"> <div class="testimonial-card__media order-md-1 col-6 col-md-6 col-lg-12"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-1-Microsoft-664x483?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1328&hei=966&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A man wearing a headset in an office." loading="lazy" data-oc="ocadd0" id="image-ocadd0"> </div> </div> </div> <div class="testimonial-card__content col-6 col-md-6 col-lg-12"> <div class="testimonial-card__body"> <div class="testimonial-card__quote"> <div class="testimonial-card__content-media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-s"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-Logo-1-microsoft-174x75?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=175&hei=75&qlt=95&fmt=png-alpha&fit=constrain" class=" " alt="Microsoft Logo" loading="lazy" data-oc="oc9205" id="image-oc9205"> </div> </div> </div> <div data-oc-token-text><span class="d-block h4">Microsoft empowers its service representatives and modernizes its support team to AI-powered customer service.</span> </div> </div> <div class="testimonial-card__stats"> <div ocr-component-name="stats" class="stats tabs" data-component-id="bb3015a4d1784d8c89c058be74efc373"> <div class="stats layout layout--cols-2"> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--s block-feature--stat"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text> 31% </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Increase in first-call resolution </div> </div> </div> </div> </div> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--s block-feature--stat"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text> 20% </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Decrease in missed routes </div> </div> </div> </div> </div> </div> </div> </div> <div class="testimonial-card__footer"> <div class="testimonial-card__products"> <div class="label " data-oc-token-text> <h3><span class="d-block h6">Products</span></h3> </div> <div ocr-component-name="block-slim" class="block-slim block-slim--related-products" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Customer Service"> <div class="list-item__leading"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-m"> <div class="ocr-img media__asset"><img src="/content/dam/microsoft/final/en-us/microsoft-product-and-services/power-platform/power-bi-migration/customer-service.png" aria-hidden="true" role="presentation" alt> </div> </div> </div> </div> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Customer Service </div> </div> </div> </div> </div> </div> </div> </div> <div> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"><a class="btn btn--md " data-bi-ecn="Read the story" data-bi-ehn="Microsoft empowers its service representatives and modernizes its support team to AI-powered customer service." data-bi-tags="{"BiLinkName":"readthestory1"}" tabindex="0" data-bi-hn="Microsoft empowers its service representatives and modernizes its support team to AI-powered customer service." data-bi-bhvr="231" data-bi-cn="Read the story" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-bi-an="Microsoft Logo" data-oc="oc30f5" data-bi-ct="Card Button" id="action-story1" href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://go.microsoft.com/fwlink/p/?linkid%3D2253423%26clcid%3D0x409%26culture%3Den-us%26country%3Dus" data-bi-sn="1" aria-label="Read the story - How Microsoft empowers support engineers to shine brighter with Dynamics 365 Customer Service" data-bi-view="Customer stories | Real customers, real results" data-isenvauthor="false"> <span class="btn__text">Read the story</span> </a> </div> </div> </div> </div> </div> </div> </div> <div role="group" aria-roledescription="slide" id="carousel-occb7f-4" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 4" aria-label="5 of 6"> <div ocr-component-name="testimonial-card" data-component-id="1d89c9144380e9a74ec8e9c95779a19a" class="testimonial-card bg--card-normal depth-4 rounded-l row m-0"> <div class="testimonial-card__media order-md-1 col-6 col-md-6 col-lg-12"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-3-NatWest-664x483?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1328&hei=966&qlt=95&fit=constrain" class=" " alt="A man and woman are looking at a laptop." loading="lazy" data-oc="oc5a6d" id="image-oc5a6d"> </div> <div class="media__slot"> </div> </div> </div> <div class="testimonial-card__content col-6 col-md-6 col-lg-12"> <div class="testimonial-card__body"> <div class="testimonial-card__quote"> <div class="testimonial-card__content-media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-s"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-Logo-3-NatWest-174x75?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=174&hei=75&qlt=95&fmt=png-alpha&fit=constrain" class=" " alt="Natwest group logo" loading="lazy" data-oc="occb48" id="image-occb48"> </div> </div> </div> <div data-oc-token-text><span class="d-block h4">NatWest streamlines its legacy systems to provide faster and more responsive customer service.</span> </div> </div> <div class="testimonial-card__stats"> <div ocr-component-name="stats" class="stats tabs" data-component-id="bb3015a4d1784d8c89c058be74efc373"> <div class="stats layout layout--cols-2"> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--s block-feature--stat"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text> £10M+ </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Savings on software </div> </div> </div> </div> </div> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--s block-feature--stat"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text> 50M </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Customer interactions per year </div> </div> </div> </div> </div> </div> </div> </div> <div class="testimonial-card__footer"> <div class="testimonial-card__products"> <div class="label " data-oc-token-text> <h3><span class="d-block h6">Products</span></h3> </div> <div ocr-component-name="block-slim" class="block-slim block-slim--related-products" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Customer Service"> <div class="list-item__leading"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-m"> <div class="ocr-img media__asset"><img src="/content/dam/microsoft/final/en-us/microsoft-product-and-services/power-platform/power-bi-migration/customer-service.png" aria-hidden="true" role="presentation" alt> </div> </div> </div> </div> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Customer Service </div> </div> </div> </div> </div> </div> </div> </div> <div> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"><a class="btn btn--md " data-bi-ecn="Read the story" data-bi-ehn="NatWest streamlines its legacy systems to provide faster and more responsive customer service." data-bi-tags="{"BiLinkName":"readthestory3"}" tabindex="0" data-bi-hn="NatWest streamlines its legacy systems to provide faster and more responsive customer service." data-bi-bhvr="231" data-bi-cn="Read the story" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-bi-an="Natwest group logo" data-oc="oc30f5" data-bi-ct="Card Button" id="action-story3" href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://go.microsoft.com/fwlink/p/?linkid%3D2253321%26clcid%3D0x409%26culture%3Den-us%26country%3Dus" data-bi-sn="2" aria-label="Read the story - How NatWest moves to Microsoft Dynamics 365 Customer Service resulting in £10m+ software savings" data-bi-view="Customer stories | Real customers, real results" data-isenvauthor="false"> <span class="btn__text">Read the story</span> </a> </div> </div> </div> </div> </div> </div> </div> <div role="group" aria-roledescription="slide" id="carousel-occb7f-5" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 5" aria-label="6 of 6"> <div ocr-component-name="testimonial-card" data-component-id="1d89c9144380e9a74ec8e9c95779a19a" class="testimonial-card bg--card-normal depth-4 rounded-l row m-0"> <div class="testimonial-card__media order-md-1 col-6 col-md-6 col-lg-12"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-5-Vattenfall-image-664x419?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1328&hei=966&qlt=95&fit=constrain" class=" " alt="A woman is charging her BMW i3 in front of a house." loading="lazy" data-oc="oc70dd" id="image-oc70dd"> </div> <div class="media__slot"> </div> </div> </div> <div class="testimonial-card__content col-6 col-md-6 col-lg-12"> <div class="testimonial-card__body"> <div class="testimonial-card__quote"> <div class="testimonial-card__content-media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-s"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-Logo-5-Vattenfall-174x75?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=174&hei=75&qlt=95&fmt=png-alpha&fit=constrain" class=" " alt="vattenfall logo" loading="lazy" data-oc="ocd4aa" id="image-ocd4aa"> </div> </div> </div> <div data-oc-token-text><span class="d-block h4">Vattenfall simplifies and scales for climate-neutral solutions while supporting customers and sustainable innovation.</span> 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alt> </div> </div> </div> </div> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Customer Service </div> </div> </div> </div> </div> </div> </div> </div> <div> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"><a class="btn btn--md " data-bi-ecn="Read the story" data-bi-ehn="Vattenfall simplifies and scales for climate-neutral solutions while supporting customers and sustainable innovation." data-bi-tags="{"BiLinkName":"readthestory5"}" tabindex="0" data-bi-hn="Vattenfall simplifies and scales for climate-neutral solutions while supporting customers and sustainable innovation." data-bi-bhvr="231" data-bi-cn="Read the story" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-bi-an="vattenfall logo" data-oc="oc30f5" data-bi-ct="Card Button" id="action-story5" 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Your actual price will be reflected at checkout.</p> </div> </section> </div> <div class="footnote" data-component-id="90f410e46dab75f685faffe8f751000c"> <ol data-component-id="90f410e46dab75f685faffe8f751000c" role="list" class="footnote-list tabs"> <li> <div class="footnote-item tabs" data-component-id="140c44720ac487f8182e5e266b9acf96"> <div class="footnote__item"><a id="footnote-1" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-service?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#footnotes1" class="footnote__item-number fg--accent-subtle-normal label-eyebrow" aria-label="Back to footnote 1"> [1] </a> <div class="footnote__item-text fg--base-subtle small "> Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Customer Service, February 2024. </div> </div> </div></li> <li> <div class="footnote-item tabs" data-component-id="140c44720ac487f8182e5e266b9acf96"> <div class="footnote__item"><a id="footnote2" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-service?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#note2" class="footnote__item-number fg--accent-subtle-normal label-eyebrow" aria-label="Back to Footnote 2"> [2] </a> <div class="footnote__item-text fg--base-subtle small "> <p>Gartner, Magic Quadrant for the CRM Customer Engagement Center, Pri Rathnayake, Wynn White, Drew Kraus, 1 November 2023.</p> <p> </p> <p>Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. 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bg-transparent text-white" aria-hidden="true"></span> </div> <div class="collapse h-100 collapse-me pr-3 pl-2"> <div class="contact-sales-link"><a class="cta text-white text-nowrap null null null null null null" role=" " data-target=", .contact-sales-widget, .collapse-me" aria-label="Contact us" href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://go.microsoft.com/fwlink/?linkid%3D2248458%26clcid%3D0x409" data-isautoappendreferrer="true" data-bi-bhvr="124" data-bi-cn="ContactSales_ContactUs_Widget"> Contact us </a> </div> </div></li> <li class="align-items-center pr-g pl-1 py-1 contact-sales-widget"> <div class="h-100 align-self-start collapse-me show"><button class="btn glyph-prepend p-3 d-flex justify-content-center btn-glyph-only glyph-prepend-phone bg-transparent text-white" data-bi-bhvr="7" data-bi-cn="ContactSales_Call_Widget_Icon" data-target=".collapse-contact-sales, .contact-sales-widget, .collapse-me" aria-label="Call or add to Skype now" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-service?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#" data-mount="multi-collapse" aria-expanded="false"> </button> </div> <div class="h-100 align-self-start collapse-me collapse"><span class="btn glyph-prepend p-3 d-flex justify-content-center btn-glyph-only glyph-prepend-phone bg-transparent text-white" aria-hidden="true"></span> </div> <div class="collapse h-100 collapse-me pr-3 pl-2"> <div class="d-flex flex-column"> <div class="link-group"> <div class="contact-sales-link"><a class="text-white text-nowrap null null null null null null" role=" " data-target=", .contact-sales-widget, .collapse-me" aria-label="Call or add to Skype now" href="tel:1-855-270-0615?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-bi-bhvr="123" data-bi-cn="ContactSales_Call_Widget"> 1-855-270-0615 </a> </div> </div> </div> <p class="pt-1 m-0 font-weight-semibold">Available M-F 6 AM to 3 PM PT.</p> </div></li> </ul> </div> </section> 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