Your Privacy & Hotjar

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href="/web/20210927013540/https://www.hotjar.com/about-us/" aria-haspopup="true" aria-expanded="false">Company</a> <ul class="nav__submenu nav__submenu--single-column" role="menu"> <li role="none"> <a title="About us" class="nav__submenu-link" role="menuitem" href="/web/20210927013540/https://www.hotjar.com/about-us/"> <span class="nav__submenu-text"> <strong class="nav__submenu-title">About us</strong> <span class="nav__submenu-subtitle">Who we are and what we do</span> </span> </a> </li> <li role="none"> <a title="Careers" class="nav__submenu-link" role="menuitem" href="https://web.archive.org/web/20210927013540/https://careers.hotjar.com/"> <span class="nav__submenu-text"> <strong class="nav__submenu-title">Careers</strong> <span class="nav__submenu-subtitle">See our open roles</span> </span> </a> </li> <li role="none"> <a title="Privacy" class="nav__submenu-link" role="menuitem" href="/web/20210927013540/https://www.hotjar.com/privacy/"> <span class="nav__submenu-text"> <strong 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role="navigation" aria-label="Primary"> <ul class="nav nav--primary" role="menubar" data-sticky-nav data-primary-navigation> <li class="nav__item nav__item--primary nav__item--dropdown" role="presentation"> <a title="Product" class="nav__link" href="/web/20210927013540/https://www.hotjar.com/tour/" aria-haspopup="true" aria-expanded="false">Product</a> <ul class="nav__submenu" role="menu"> <li role="none"> <a title="Heatmaps" class="nav__submenu-link" role="menuitem" href="/web/20210927013540/https://www.hotjar.com/tour/#heatmaps"> <svg class="nav__submenu-icon"> <use xlink:href="/web/20210927013540im_/https://www.hotjar.com/privacy/#icon-heatmaps-line"></use> </svg> <span class="nav__submenu-text"> <strong class="nav__submenu-title">Heatmaps</strong> <span class="nav__submenu-subtitle">Visualize your user behavior</span> </span> </a> </li> <li role="none"> <a title="Recordings" class="nav__submenu-link" role="menuitem" href="/web/20210927013540/https://www.hotjar.com/tour/#recordings"> <svg class="nav__submenu-icon"> <use xlink:href="/web/20210927013540im_/https://www.hotjar.com/privacy/#icon-recordings-line"></use> </svg> <span class="nav__submenu-text"> <strong class="nav__submenu-title">Recordings</strong> <span class="nav__submenu-subtitle">See what your users see</span> </span> </a> </li> <li role="none"> <a title="Incoming Feedback" class="nav__submenu-link" role="menuitem" href="/web/20210927013540/https://www.hotjar.com/tour/#incoming-feedback"> <svg class="nav__submenu-icon"> <use xlink:href="/web/20210927013540im_/https://www.hotjar.com/privacy/#icon-incoming-feedback-line"></use> </svg> <span class="nav__submenu-text"> <strong class="nav__submenu-title">Incoming Feedback</strong> <span class="nav__submenu-subtitle">Instant visual feedback</span> </span> </a> </li> <li role="none"> <a title="Polls" class="nav__submenu-link" role="menuitem" href="/web/20210927013540/https://www.hotjar.com/tour/#polls"> <svg class="nav__submenu-icon"> <use xlink:href="/web/20210927013540im_/https://www.hotjar.com/privacy/#icon-polls-line"></use> </svg> <span class="nav__submenu-text"> <strong class="nav__submenu-title">Surveys</strong> <span class="nav__submenu-subtitle">Get context behind users’ actions</span> </span> </a> </li> <li style="padding: 0px;" role="none" class="nav__submenu-footer"></li> <li role="none"> <a title="Product tour" class="nav__submenu-link" role="menuitem" href="/web/20210927013540/https://www.hotjar.com/tour/"> <svg class="nav__submenu-icon"></svg> <span class="nav__submenu-text"> <strong class="nav__submenu-title">Product tour</strong> <span class="nav__submenu-subtitle">See all Hotjar has to offer</span> </span> </a> </li> <li role="none"> <a title="Survey templates" class="nav__submenu-link" role="menuitem" href="/web/20210927013540/https://www.hotjar.com/survey-templates/"> <svg class="nav__submenu-icon"></svg> <span class="nav__submenu-text"> <strong class="nav__submenu-title">Survey templates</strong> <span class="nav__submenu-subtitle">Templates for all types of surveys</span> </span> </a> </li> </ul> </li> <li class="nav__item nav__item--primary nav__item--dropdown" role="presentation"> <a title="Resources" class="nav__link" aria-haspopup="true" aria-expanded="false" href="https://web.archive.org/web/20210927013540/https://help.hotjar.com/hc/en-us">Why Hotjar?</a> <ul class="nav__submenu nav__submenu--single-column" role="menu"> <li role="none"> <a title="For product managers" class="nav__submenu-link" role="menuitem" href="/web/20210927013540/https://www.hotjar.com/product-manager/"> <span class="nav__submenu-text"> <strong class="nav__submenu-title">For product managers</strong> <span class="nav__submenu-subtitle">Understand your users</span> </span> </a> </li> <li role="none"> <a title="For product designers" class="nav__submenu-link" role="menuitem" href="/web/20210927013540/https://www.hotjar.com/product-designer/"> <span class="nav__submenu-text"> <strong class="nav__submenu-title">For product designers</strong> <span class="nav__submenu-subtitle">Create designs that resonate</span> </span> </a> </li> <li role="none"> <a title="For researchers" class="nav__submenu-link" role="menuitem" href="/web/20210927013540/https://www.hotjar.com/researcher-analyst/"> <span class="nav__submenu-text"> <strong class="nav__submenu-title">For researchers</strong> <span class="nav__submenu-subtitle">Map the user journey</span> </span> </a> </li> <li role="none"> <a title="Case studies" class="nav__submenu-link" role="menuitem" href="/web/20210927013540/https://www.hotjar.com/customers/"> <span class="nav__submenu-text"> <strong class="nav__submenu-title">Case studies</strong> <span class="nav__submenu-subtitle">How our customers use Hotjar</span> </span> </a> </li> </ul> </li> <li class="nav__item nav__item--primary" role="presentation"> <a title="Pricing" class="nav__link" href="/web/20210927013540/https://www.hotjar.com/pricing/">Pricing</a> </li> <li class="nav__item nav__item--primary nav__item--dropdown" role="presentation"> <a title="Learn" class="nav__link" aria-haspopup="true" aria-expanded="false" href="https://web.archive.org/web/20210927013540/https://help.hotjar.com/hc/en-us">Learn</a> <ul class="nav__submenu nav__submenu--single-column" role="menu"> <li role="none"> <a title="Guides" class="nav__submenu-link" role="menuitem" href="/web/20210927013540/https://www.hotjar.com/guides/"> <span class="nav__submenu-text"> <strong class="nav__submenu-title">Guides</strong> <span class="nav__submenu-subtitle">Get the most out of Hotjar</span> </span> </a> </li> <li role="none"> <a title="Blog" class="nav__submenu-link" role="menuitem" href="/web/20210927013540/https://www.hotjar.com/blog/"> <span class="nav__submenu-text"> <strong class="nav__submenu-title">Blog</strong> <span class="nav__submenu-subtitle">Tips and tutorials from Hotjar</span> </span> </a> </li> <li role="none"> <a title="Product updates" class="nav__submenu-link" role="menuitem" href="https://web.archive.org/web/20210927013540/https://www.hotjar.com/updates/en"> <span class="nav__submenu-text"> <strong class="nav__submenu-title">Product updates</strong> <span class="nav__submenu-subtitle">What’s new in Hotjar</span> </span> </a> </li> <li role="none"> <a title="Support" class="nav__submenu-link" role="menuitem" href="https://web.archive.org/web/20210927013540/https://help.hotjar.com/hc/en-us"> <span class="nav__submenu-text"> <strong class="nav__submenu-title">Support</strong> <span class="nav__submenu-subtitle">Learn how to set up and use Hotjar</span> </span> </a> </li> </ul> </li> <li class="nav__item nav__item--primary nav__item--dropdown" role="presentation"> <a title="Company" class="nav__link" href="/web/20210927013540/https://www.hotjar.com/about-us/" aria-haspopup="true" aria-expanded="false">Company</a> <ul class="nav__submenu nav__submenu--single-column" role="menu"> <li role="none"> <a title="About us" class="nav__submenu-link" role="menuitem" href="/web/20210927013540/https://www.hotjar.com/about-us/"> <span class="nav__submenu-text"> <strong class="nav__submenu-title">About us</strong> <span class="nav__submenu-subtitle">Who we are and what we do</span> </span> </a> </li> <li role="none"> <a title="Careers" class="nav__submenu-link" role="menuitem" href="https://web.archive.org/web/20210927013540/https://careers.hotjar.com/"> <span class="nav__submenu-text"> <strong class="nav__submenu-title">Careers</strong> <span class="nav__submenu-subtitle">See our open roles</span> </span> </a> </li> <li role="none"> <a title="Privacy" class="nav__submenu-link" role="menuitem" href="/web/20210927013540/https://www.hotjar.com/privacy/"> <span class="nav__submenu-text"> <strong class="nav__submenu-title">Privacy</strong> <span class="nav__submenu-subtitle">Our approach to end-user privacy</span> </span> </a> </li> </ul> </li> <li class="nav__item nav__item--primary" role="presentation"> <a title="Try it free" class="nav__link nav__link--alt nav__link--alt-one" href="https://web.archive.org/web/20210927013540/https://insights.hotjar.com/register?c=da35c33027914dfded1b7de847f5887a&signup_source=top-cta">Try it free</a> </li> <li class="nav__item nav__item--primary" role="presentation"> <a title="Sign in" class="nav__link nav__link--alt nav__link--alt-two" href="https://web.archive.org/web/20210927013540/https://insights.hotjar.com/login">Sign in</a> </li> </ul> </nav> </section> <div class="header__menu-underlay" data-mobile-menu-underlay></div> </div> </div> </header> <div class="body-container-wrapper"> <div class="pp__section__col--bg-grey"> <section class="pp__section"> <div class="pp__section__col pp__section__col--1 pp__section__col--bg-grey pp__section--top"> <div class="pp__section__content"> <h1 class="pp__section__title--h1">Your privacy & Hotjar</h1> <p class="pp__section__summary">From day one, Hotjar was designed and built with privacy in mind. We wanted to help our customers improve their websites and create better user experiences, while keeping privacy at the core of our software—and we’ve been doing it since 2014.</p><p class="pp__section__summary">Today, Hotjar is used on over 900,000 websites in 180+ countries. We believe we have a responsibility to set the example and protect not just the privacy of our customers, but also that of the people who visit their websites—in other words: you.</p> <div class="pp__section__copy-block"> </div> </div> </div> <div class="pp__section__col pp__section__col--2 pp__section__col--bg-grey pp__section__top--img-block"> <div class="pp__section__content"> <img class="pp__section__img pp__section__img--large" src="https://web.archive.org/web/20210927013540im_/https://static-cms.hotjar.com/documents/privacy-6.svg"/> </div> </div> </section> <div class="pp__section__chevron"> <a href="#improving-websites-for-you" class="pp__section__chevron__link"> <svg width="38px" height="22px" viewbox="0 0 38 22" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"> <title>Rectangle</title> <desc>Created with Sketch.</desc> <g id="Symbols" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd" stroke-linecap="round"> <g id="Desktop-/-Sections-/-Header" transform="translate(-742.000000, -619.000000)" stroke="#979797" stroke-width="4"> <polyline id="Rectangle" transform="translate(761.000000, 621.000000) rotate(-315.000000) translate(-761.000000, -621.000000) " points="773 609 773 633 749 633"></polyline> </g> </g> </svg> </a> </div> </div> <div class="pp__section__col--bg-white" id="improving-websites-for-you"> <section class="pp__section"> <div class="pp__section__col pp__section__col--1 pp__section__col--bg-white "> <div class="pp__section__content"> <h2 class="pp__section__title--h2 pp__section__title--h2--scale-animation">Improving websites, for you.</h2> <p class="pp__section__summary">Online businesses use Hotjar to create better website experiences.</p> <div class="pp__section__copy-block"> <p class="pp__section__copy" style="animation-delay: 0.2s;"> Nobody wants to waste their time on a website that is confusing and hard to navigate.</p> <p class="pp__section__copy" style="animation-delay: 0.4s;"> You know it, we know it, and website owners know it too—which is why they turn to Hotjar.</p> <p class="pp__section__copy" style="animation-delay: 0.6000000000000001s;"> Website owners use Hotjar to better understand user behavior: what actions people take on a website, what elements of a page they click or ignore, what they enjoy, where they struggle. With this insight, website owners can then make changes that improve the overall experience for all website users. And that includes you.</p> </div> <div class="pp__hide-show"> <button class="pp__hide-show__button pp__hide-show__button--show"> More </button> <button class="pp__hide-show__button pp__hide-show__button--hide"> Show less </button> </div> </div> </div> <div class="pp__section__col pp__section__col--2 pp__section__col--bg-blue "> <div class="pp__section__content"> <img class="pp__section__img " src="https://web.archive.org/web/20210927013540im_/https://static-cms.hotjar.com/documents/privacy-7.svg"/> </div> </div> </section> </div> <div class="pp__section__col--bg-white"> <section class="pp__section"> <div class="pp__section__col pp__section__col--1 pp__section__col--bg-white "> <div class="pp__section__content"> <h2 class="pp__section__title--h2 pp__section__title--h2--scale-animation">We record interactions, not your sensitive data.</h2> <p class="pp__section__summary">Hotjar is designed for websites to get insights. And respect your privacy.</p> <div class="pp__section__copy-block"> <p class="pp__section__copy" style="animation-delay: 0.2s;"> When you browse a website that has Hotjar installed, we collect data about your interactions (e.g. where you click, scroll your mouse, move in between pages) and use it to create visual representations of the experience. Website owners get these insights without tracking IP/MAC addresses-- the stuff that relates to the device you use.</p> <p class="pp__section__copy" style="animation-delay: 0.4s;"> Some Hotjar tools, like session recordings, reconstruct the individual actions you took during a website visit; others, like heatmaps, aggregate data points from you and hundreds of other visitors in one report.</p> <p class="pp__section__copy" style="animation-delay: 0.6000000000000001s;"> But in all cases, by default, sensitive data that you might enter on the site (your credit card details or phone numbers) will never reach our servers: we cannot see it, and neither can the website owner. Hotjar customers viewing a session recording will only see asterisks (‘***’ ) instead of numbers.</p> <p class="pp__section__copy" style="animation-delay: 0.8s;"> For more information, head over to our <a href="https://web.archive.org/web/20210927013540/https://help.hotjar.com/hc/en-us/articles/360045420794-Privacy-FAQs" target="_blank">Privacy FAQs.</a></p> </div> <div class="pp__hide-show"> <button class="pp__hide-show__button pp__hide-show__button--show"> More </button> <button class="pp__hide-show__button pp__hide-show__button--hide"> Show less </button> </div> </div> </div> <div class="pp__section__col pp__section__col--2 pp__section__col--bg-yellow "> <div class="pp__section__content"> <img class="pp__section__img " src="https://web.archive.org/web/20210927013540im_/https://static-cms.hotjar.com/documents/privacy-5.svg"/> </div> </div> </section> </div> <div class="pp__section__col--bg-white"> <section class="pp__section"> <div class="pp__section__col pp__section__col--1 pp__section__col--bg-white "> <div class="pp__section__content"> <h2 class="pp__section__title--h2 pp__section__title--h2--scale-animation">We will never share or sell your data.</h2> <p class="pp__section__summary">Not to advertisers. Not to third-party services. Not to anyone.</p> <div class="pp__section__copy-block"> <p class="pp__section__copy" style="animation-delay: 0.2s;"> Nobody here at Hotjar likes the idea of tools following us around different websites or companies sharing and selling our data without our permission. We are committed to making sure this doesn’t happen to you, either.</p> <p class="pp__section__copy" style="animation-delay: 0.4s;"> Hotjar is designed to help make websites easier to use, and the data we track about your website visit (for example, what and where you click) is only used for this purpose. We don’t follow you around the Internet: website owners who use Hotjar cannot see or find out about your activity on sites they don’t own. Likewise, we don’t harvest personal data or sell it to anyone, ever, for any reason. Nor do we mine it for profiling or advertising purposes.</p> <p class="pp__section__copy" style="animation-delay: 0.6000000000000001s;"> To learn more about data privacy, head over to our <a href="https://web.archive.org/web/20210927013540/https://help.hotjar.com/hc/en-us/articles/360045420794-Privacy-FAQs" target="_blank">Privacy FAQs.</a></p> </div> <div class="pp__hide-show"> <button class="pp__hide-show__button pp__hide-show__button--show"> More </button> <button class="pp__hide-show__button pp__hide-show__button--hide"> Show less </button> </div> </div> </div> <div class="pp__section__col pp__section__col--2 pp__section__col--bg-pink "> <div class="pp__section__content"> <img class="pp__section__img " src="https://web.archive.org/web/20210927013540im_/https://static-cms.hotjar.com/documents/privacy-3.svg"/> </div> </div> </section> </div> <div class="pp__section__col--bg-white"> <section class="pp__section"> <div class="pp__section__col pp__section__col--1 pp__section__col--bg-white "> <div class="pp__section__content"> <h2 class="pp__section__title--h2 pp__section__title--h2--scale-animation">Request and access your data, anytime.</h2> <p class="pp__section__summary">Your data is stored securely, and you can ask to see it whenever you want.</p> <div class="pp__section__copy-block"> <p class="pp__section__copy" style="animation-delay: 0.2s;"> As a website visitor, you have the right to request access to the personal identifiable information a website owner collected and stored about you. You also have the right to request that this information is deleted.</p> <p class="pp__section__copy" style="animation-delay: 0.4s;"> At any time, you can request a website owner who uses Hotjar to give you access to your data. They can run a search for personal data from inside the Hotjar dashboard; the system will then generate and email you a report that lets you view, and delete, any data connected with you.</p> <p class="pp__section__copy" style="animation-delay: 0.6000000000000001s;"> To learn more about data privacy and accessing your data, head over to our <a href="https://web.archive.org/web/20210927013540/https://help.hotjar.com/hc/en-us/articles/360045420794-Privacy-FAQs" target="_blank">Privacy FAQs.</a></p> </div> <div class="pp__hide-show"> <button class="pp__hide-show__button pp__hide-show__button--show"> More </button> <button class="pp__hide-show__button pp__hide-show__button--hide"> Show less </button> </div> </div> </div> <div class="pp__section__col pp__section__col--2 pp__section__col--bg-turqoise "> <div class="pp__section__content"> <img class="pp__section__img " src="https://web.archive.org/web/20210927013540im_/https://static-cms.hotjar.com/documents/privacy-4.svg"/> </div> </div> </section> </div> <div class="pp__section__col--bg-white-pink"> <section class="pp__section"> <div class="pp__section__col pp__section__col--1 pp__section__col--bg-white-pink "> <div class="pp__section__content"> <h2 class="pp__section__title--h2 pp__section__title--h2--scale-animation">Tracking: we'll always give you options.</h2> <p class="pp__section__summary">If you prefer websites not to track data about your visit, we can help.</p> <div class="pp__section__copy-block"> <p class="pp__section__copy" style="animation-delay: 0.2s;"> If you prefer websites not to track data about your visit, we can help.</p> <p class="pp__section__copy" style="animation-delay: 0.4s;"> If you want to stop a website using Hotjar from collecting data about your visit, you should know that the website owner is responsible for getting your consent to collect and process data about your visit (and must allow you to withdraw that consent as well).</p> <p class="pp__section__copy" style="animation-delay: 0.6000000000000001s;"> But we understand that you might want Hotjar (and other tools) to not process data about you regardless of whether a site owner asks for permission or not, so we want to give you an extra option. If you put a ‘Do Not Track’ flag on your browser, Hotjar will look for it before we collect any data about your site visit. Not everybody does that, but we do.</p> <p class="pp__section__copy" style="animation-delay: 0.8s;"> For more information about this take a look at our <a href="https://web.archive.org/web/20210927013540/https://www.hotjar.com/legal/compliance/opt-out/" target="_blank">guide on how ‘Do Not Track’ in your browser works</a>.</p> </div> <div class="pp__hide-show"> <button class="pp__hide-show__button pp__hide-show__button--show"> More </button> <button class="pp__hide-show__button pp__hide-show__button--hide"> Show less </button> </div> </div> </div> <div class="pp__section__col pp__section__col--2 pp__section__col--bg-light-pink "> <div class="pp__section__content"> <img class="pp__section__img " src="https://web.archive.org/web/20210927013540im_/https://static-cms.hotjar.com/documents/privacy-1.svg"/> </div> </div> </section> </div> <div class="pp__section__col--bg-white"> <section class="pp__section"> <div class="pp__section__col pp__section__col--1 pp__section__col--bg-white "> <div class="pp__section__content"> <h2 class="pp__section__title--h2 pp__section__title--h2--scale-animation">Compliance commitment: GDPR, CCPA, and more.</h2> <p class="pp__section__summary">Our customers can use Hotjar in a compliant manner, for you.</p> <div class="pp__section__copy-block"> <p class="pp__section__copy" style="animation-delay: 0.2s;"> We have followed a ‘privacy by design’ approach since our very first day, back in 2014, so we’re big supporters of privacy acts and regulations like the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Lei Geral de Proteção de Dados (LGPD) that enhance your privacy rights and protection as a consumer.</p> <p class="pp__section__copy" style="animation-delay: 0.4s;"> We have built the necessary controls around anonymity and consent to make sure website owners who use Hotjar can do it in a compliant manner. Plus, our legal team is fully committed to keeping up-to-date with any changes in the law and making sure they are reflected in our product.</p> <p class="pp__section__copy" style="animation-delay: 0.6000000000000001s;"> You can read more about GDPR, CCPA, LGPD, and our other commitments over in our <a href="https://web.archive.org/web/20210927013540/https://help.hotjar.com/hc/en-us/sections/360007812474-Compliance" target="_blank">Compliance resources.</a></p> </div> <div class="pp__hide-show"> <button class="pp__hide-show__button pp__hide-show__button--show"> More </button> <button class="pp__hide-show__button pp__hide-show__button--hide"> Show less </button> </div> </div> </div> <div class="pp__section__col pp__section__col--2 pp__section__col--bg-yellow "> <div class="pp__section__content"> <img class="pp__section__img " src="https://web.archive.org/web/20210927013540im_/https://static-cms.hotjar.com/documents/privacy-2.svg"/> </div> </div> </section> </div> <section class="pp_section__cta-section pp__section__col--bg-dark-grey"> <div class="pp_section__cta-section__content"> <h2 class="pp_section__cta-section__title">Questions? 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