Emergency Ride Home Program | Stanford Transportation

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class="page-above__logo link--block"> <img src="/themes/custom/spts/logo-full-inline.svg" alt="Stanford University" onerror="this.onerror=null; this.src='/themes/custom/spts/logo-full-inline.png'"> </a> </h4> </div> </section> <header role="banner" class="clearfix"> <div class="header__inner l--constrained l--bleed clearfix"> <h1 class="header__logo logo--full"> <a href="/" class="link--block"> <img src="/themes/custom/spts/logo.svg" alt="" onerror="this.onerror=null; this.src='/themes/custom/spts/logo.png'"> <span>Transportation</span> </a> </h1> <input type="checkbox" id="nav-trigger" class="nav-trigger" /> <label for="nav-trigger"> <svg id="mobile-open" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" x="0px" y="0px" width="30px" height="30px" viewBox="0 0 30 30" enable-background="new 0 0 30 30" xml:space="preserve"> <rect width="30" height="4"/> <rect y="20" width="30" height="4"/> <rect y="10" width="30" height="4"/> </svg> <svg 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id="block-spts-main-menu" class="menu--main-menu"> <h2 class="visually-hidden" id="block-spts-main-menu-menu">SP&TS Primary Navigation</h2> <ul class="menu"> <li class="menu-item menu-item--expanded"> <a href="/bicycle" title="Bicycle" data-drupal-link-system-path="node/14">Bicycle</a> <ul class="menu"> <li class="menu-item menu-item--expanded"> <a href="/bicycle/find-resources/attend-an-event" data-drupal-link-system-path="node/34">Attend an Event</a> <ul class="menu"> <li class="menu-item"> <a href="/free-bike-repair-101-fix-flat-classes" data-drupal-link-system-path="node/1460">Free Bike Repair 101 & Fix-a-Flat Classes</a> </li> <li class="menu-item"> <a href="/news/2023-new-student-orientation-bike-safety-events-and-trainings" data-drupal-link-system-path="node/1520">2023 New Student Orientation Bike Safety Events and Trainings</a> </li> </ul> </li> <li class="menu-item menu-item--expanded"> <a href="/bicycle/learn-about-bike-safety" title="Learn About Bike Safety" data-drupal-link-system-path="node/15">Learn About Bike Safety</a> <ul class="menu"> <li class="menu-item"> <a href="/bicycle/learn-about-bike-safety/bike-safety-tips" title="Bike Safety Tips" data-drupal-link-system-path="node/325">Bike Safety Tips</a> </li> <li class="menu-item"> <a href="/bicycle/learn-about-bike-safety/love-your-brain" data-drupal-link-system-path="node/230">Love Your Brain</a> </li> <li class="menu-item"> <a href="/bicycle/find-resources/attend-an-event" title="Attend a bike safety event" data-drupal-link-system-path="node/34">Attend a Bike Safety Event</a> </li> <li class="menu-item"> <a href="/bicycle/learn-about-bike-safety/bicycle-safety-testimonials" data-drupal-link-system-path="node/222">Bicycle Safety Testimonials</a> </li> <li class="menu-item"> <a href="/bicycle/learn-about-bike-safety/comply-with-bike-laws" title="Comply With bike laws" data-drupal-link-system-path="node/16">Comply With Bike Laws</a> </li> <li class="menu-item"> <a 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data-drupal-link-system-path="node/38">Rideshare</a> <ul class="menu"> <li class="menu-item menu-item--expanded"> <a href="/rideshare/find-a-rideshare" data-drupal-link-system-path="node/39">Find a Rideshare</a> <ul class="menu"> <li class="menu-item"> <a href="/rideshare/find-a-rideshare/sign-ridematching-services" data-drupal-link-system-path="node/342">Sign up for Ridematching Services</a> </li> <li class="menu-item"> <a href="/rideshare/find-a-rideshare/vanpools" data-drupal-link-system-path="node/358">Current & Now Forming Stanford Vanpools</a> </li> <li class="menu-item"> <a href="https://transportation-forms.stanford.edu/pools/">View Stanford Rideshare Listings</a> </li> </ul> </li> <li class="menu-item"> <a href="/rideshare/learn-about-carpooling" data-drupal-link-system-path="node/40">Learn About Carpooling</a> </li> <li class="menu-item"> <a href="/rideshare/learn-about-vanpooling" data-drupal-link-system-path="node/41">Learn About Vanpooling</a> </li> <li class="menu-item 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data-drupal-link-system-path="node/1623">Department Parking</a> </li> <li class="menu-item"> <a href="/vendor-parking" data-drupal-link-system-path="node/1617">Vendor Parking</a> </li> <li class="menu-item"> <a href="/contractor-parking" data-drupal-link-system-path="node/1622">Contractor Parking</a> </li> <li class="menu-item"> <a href="/frequently-asked-questions-parking-permits" data-drupal-link-system-path="node/1160">Frequently Asked Questions: Parking Permits</a> </li> <li class="menu-item"> <a href="/order-or-apply/guide/how-to-guides" data-drupal-link-system-path="node/1704">"How To" Guides - Parking Permits</a> </li> </ul> </li> <li class="menu-item menu-item--expanded"> <a href="/parking/deal-with-parking-tickets" data-drupal-link-system-path="node/52">Learn About Tickets, Enforcement, and Lost/Stolen Permits</a> <ul class="menu"> <li class="menu-item"> <a href="/parking/learn-about-vehicle-policies/stanford-university-traffic-and-parking-code" 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Parking</a> </li> <li class="menu-item menu-item--expanded"> <a href="/parking/learn-about-vehicle-policies" data-drupal-link-system-path="node/138">Learn About Carts, Service Vehicles, and Access</a> <ul class="menu"> <li class="menu-item"> <a href="/parking-garage-height-restrictions" data-drupal-link-system-path="node/1145">Parking Garage Height Restrictions</a> </li> <li class="menu-item"> <a href="/parking/about-parking-permits/persons-disabilities" data-drupal-link-system-path="node/195">Persons With Disabilities</a> </li> <li class="menu-item"> <a href="/parking/learn-about-vehicle-policies/golf-cart-type-vehicles" data-drupal-link-system-path="node/140">Golf Cart-Type Vehicles</a> </li> <li class="menu-item"> <a href="/parking/learn-about-vehicle-policies/servicedelivery-vehicles" data-drupal-link-system-path="node/141">Service/Delivery Vehicles</a> </li> <li class="menu-item"> <a href="/pedestrian-zone-access" data-drupal-link-system-path="node/515">Pedestrian Zone Access</a> </li> </ul> </li> </ul> </li> <li class="menu-item menu-item--expanded"> <a href="/charter-services" data-drupal-link-system-path="node/132">Charter Services</a> <ul class="menu"> <li class="menu-item"> <a href="/charter-services/find-rates-request" data-drupal-link-system-path="node/67">Find Rates and Request a Charter Reservation</a> </li> <li class="menu-item"> <a href="/review-terms-and-conditions" data-drupal-link-system-path="node/130">Review Terms and Conditions</a> </li> <li class="menu-item"> <a href="/charter-services/learn-more-about-charter-services" data-drupal-link-system-path="node/137">Learn More About Charter Services</a> </li> <li class="menu-item"> <a href="/contact-charter-services" data-drupal-link-system-path="node/131">Contact Charter Services</a> </li> </ul> </li> <li class="menu-item menu-item--expanded"> <a href="/transit" title="Transit" data-drupal-link-system-path="node/46">Transit</a> <ul class="menu"> <li class="menu-item menu-item--expanded"> <a href="/transit/free-transit-and-incentives" data-drupal-link-system-path="node/224">Free Transit and Commuter Benefits</a> <ul class="menu"> <li class="menu-item"> <a href="/transit/free-transit-and-incentives/payroll-deduction">Pre-Tax Payroll Deduction</a> </li> <li class="menu-item"> <a href="/transit/free-transit-incentives/line-u" data-drupal-link-system-path="node/378">Line U</a> </li> <li class="menu-item"> <a href="/transit/free-transit-incentives/caltrain-go-pass" data-drupal-link-system-path="node/150">Caltrain Go Pass</a> </li> <li class="menu-item"> <a href="/transit/free-transit-and-incentives/vta-smart-pass" data-drupal-link-system-path="node/234">VTA SmartPass</a> </li> <li class="menu-item"> <a href="/ac-transit-easypass" data-drupal-link-system-path="node/1219">AC Transit EasyPass</a> </li> </ul> </li> <li class="menu-item"> <a href="/transit/train" title="Train" data-drupal-link-system-path="node/87">Train</a> </li> <li class="menu-item"> <a 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class="search-block-form" data-drupal-selector="search-block-form" id="block-spts-search" role="search"> <form action="/search/content" method="get" id="search-block-form" accept-charset="UTF-8"> <div class="js-form-item form-item js-form-type-search form-item-keys js-form-item-keys form-no-label"> <label for="edit-keys" class="visually-hidden">Search</label> <input title="Enter the terms you wish to search for." data-drupal-selector="edit-keys" type="search" id="edit-keys" name="keys" value="" size="15" maxlength="128" class="form-search" /> </div> <div data-drupal-selector="edit-actions" class="form-actions js-form-wrapper form-wrapper" id="edit-actions"><input data-drupal-selector="edit-submit" type="submit" id="edit-submit" value="Search" class="button js-form-submit form-submit" /> </div> </form> </div> </div> </div> </header> <section class="marquee-top banner banner--key-page"> <div class="field field--name-field-key-banner field--type-entity-reference field--label-hidden field__item"><div class="banner--primary-image banner--page--primary-image"> <div class="field field--name-field-key-banner-image field--type-image field--label-hidden field__item"> <img src="/sites/default/files/styles/banner_image_page_/public/2016-07/Van%20Pool%202016_22_crop_1.jpg?itok=YQc7wha3" width="2200" height="220" alt="" typeof="foaf:Image" /> </div> </div> <div data-history-node-id="82" role="article" about="/node/82" class="l--constrained banner--content--key-page"> <div class="inner l--bleed icon--rideshare"> <h2 class="banner--title banner--key-page--title"> <a href="/rideshare"> <span> <span>Rideshare</span> </span> </a> </h2> </div> </div> </div> </section> <main role="main" class="has-sidebar"> <div class="l--constrained l--sidebar-before l--bleed--med"> <div data-history-node-id="332" role="article" about="/rideshare/erh" typeof="schema:WebPage" class="layout-content l-primary"> <a id="main-content" tabindex="-1"></a> <div class="views-element-container" id="block-views-block-marguerite-alerts-block-1"> <div><div class="alerts--all js-view-dom-id-525cb5f1123e87aa1d695365c2b87906dfc372a2283f752fd3cd2c8c35f3aefc"> <div class="views-row odd first-of-three"> <article data-history-node-id="1745" role="article" about="/node/1745"> <button class="button--toggle">Toggle Alert</button> <h2 class="h2--toggle"> <span>The parking citation website pticket.com is currently unavailable.</span> </h2> <div> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Do you have a citation from Pticket? The聽<a href="https://pticket.com/">https://pticket.com</a>聽website is currently unavailable. You will not be able to view, pay or contest at this time. Once the website is restored, payment deadlines that were effected will be extended.<br /> <br /> Citations issued by the County of Santa Clara can still be viewed, paid or contested at <a href="http://citationprocessingcenter.com">http://citationprocessingcenter.com</a>.<br /> This issue does not affect your ability to purchase a parking permit. To purchase a permit go to聽<a href="https://permitparking.stanford.edu">https://permitparking.stanford.edu</a>.</p></div> </div> </article> </div> </div> </div> </div> <div data-drupal-messages-fallback class="hidden"></div> <h1 class="page-title"><span property="schema:name">Emergency Ride Home Program</span> </h1> <span property="schema:name" content="Emergency Ride Home Program" class="hidden"></span> <div> <div data-history-node-id="332" role="article" about="/rideshare/erh" typeof="schema:WebPage" class="layout-content l-primary intro testimonial--content"> <blockquote> <div class="field field--name-field-quote-intro-text field--type-string-long field--label-hidden field__item">Are you considering alternative transportation but concerned you won鈥檛 have a car if an emergency occurs? We have you covered with the Emergency Ride Home (ERH) program. </div> </blockquote> </div> <div property="schema:text" class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>聽</p> <p>If you have an <a href="#covered-need">eligible emergency</a> on a day you commuted to Stanford with alternative transportation, we will help you get home.</p> <h2>Rules and Restrictions</h2> <p>The ERH program is open to eligible non-resident students and university employees. The program ensures commuters using alternative transportation have a quick and easy alternative to get home in case of a personal emergency. You are allowed four (4) free rides per academic year (September 1 through August 31). Rules and policies of the ERH program may change without notification to eligible participants.</p> <p><br /> <span>If you are a Stanford Healthcare or Lucile Packard Children's Hospital employee, you can get a <a href="https://www.stanfordmedicinetransportation.org/transportation-programs/guaranteed-ride-home">Guaranteed Ride Home</a> for qualifying events up to six times per year.</span></p> <h3>To qualify for a free ride, you must:</h3> <ul> <li>Be using an alternative to driving alone to the Stanford Campus or Stanford Redwood City Campus on the day you need a ride.</li> <li>Have a covered, verifiable need. <span style="font-style:italic">Note: We can only cover matters of personal necessity, not personal choice.</span></li> <li>Not be a Stanford campus resident.</li> </ul> <h3 id="covered-need">What is a "covered need"?</h3> <ul> <li>Minor accident or injury (you or your immediate family)</li> <li>Sudden and unexpected illness (you or your immediate family)</li> <li>Major accident or injury to a family member</li> <li>Major individual catastrophes such as a house fire, gas leak, or flood</li> <li>Your carpool or vanpool driver needs to leave campus unexpectedly</li> <li>Bicycle flat tire or mechanical failure</li> </ul> <h3>What is NOT a "covered need"?</h3> <ul> <li>Injury requiring immediate medical attention. In these cases, please call 911 or ask a coworker/friend to drive you; contact Workers' Comp if job-related.</li> <li>Soiled or damaged clothing</li> <li>Region-wide natural disasters such as an earthquake</li> <li>Situations in which your immediate presence is not required</li> <li>Breakdown of public transit (e.g., Line U, bus, or Caltrain delays and cancellations)</li> <li>You need to stay late unexpectedly, and you miss your bus, train, or carpool.</li> </ul> <h2>How to use the ERH program</h2> <p>When an unforeseen emergency arises, call us at 650.723.9362聽to confirm you are eligible and that your emergency is covered under the program.</p> <ul> <li>Ride-hailing provider: You can聽arrange your own ride from a ride-hailing provider (Uber or Lyft) then submit your receipt to聽<a href="mailto:commuteclub@stanford.edu">commuteclub@stanford.edu</a> for reimbursement.</li> <li>If your destination is within 20 miles of campus, we can send a taxi.聽Wait times for taxis may vary from 15 to 30 minutes. When meeting your taxi, ask the driver to confirm your name and destination to ensure we will cover your fare. The taxi should be dispatched by Yellow Checker Rainbow Cab.</li> </ul> <p><em>Please note: Tips should not exceed 20% and should be based on the total that excludes tax, discounts, and fees.</em></p> <h3>If our office is closed</h3> <p>If you meet all of the ERH eligibility requirements, follow the steps below to arrange a ride and ensure reimbursement:</p> <ul> <li>Check to see if your situation is eligible for an Emergency Ride Home.</li> <li>Arrange your ride by: <ul> <li>Calling Yellow Checker Rainbow Cab at 650.999.9999</li> <li>Using another taxi service, Uber, or Lyft.</li> </ul> </li> <li>Remember to retain your receipts and collect supporting materials to help us verify your request and maintain the program's integrity. Doctor's receipts, documentation from your daycare provider, or an email from your rideshare partner, are examples of approved verification.</li> <li>Upon your return to Stanford, email Stanford Transportation at <a href="mailto:commuteclub@stanford.edu"><span style="color:#8c1515">commuteclub@stanford.edu</span></a> and explain your situation. Include the reason for the ride and any supporting materials (such as receipts)<span style="color:#8c1515">.</span></li> </ul> <h3>What to do if your need is not "covered"</h3> <p><em>If your situation does not qualify for the ERH program, but you still need quick transportation, consider using a <a href="https://transportation.stanford.edu/zipcar-stanford" style="text-decoration:none"><span style="color:#8c1515">Zipcar </span></a>or <a href="https://transportation.stanford.edu/hertz">rental car</a>.</em></p> </div> </div> </div> <aside class="layout-sidebar-first l-secondary" role="complementary"> <nav role="navigation" aria-labelledby="block-sptsprimarynavigation-menu" id="block-sptsprimarynavigation" class="menu--aside--green menu--aside"> <h2 class="visually-hidden" id="block-sptsprimarynavigation-menu">SP&TS Primary Navigation (Second Level)</h2> <ul class="menu"> <li class="menu-item menu-item--expanded"> <a href="/rideshare/find-a-rideshare" data-drupal-link-system-path="node/39">Find a Rideshare</a> <ul class="menu"> <li class="menu-item"> <a href="/rideshare/find-a-rideshare/sign-ridematching-services" data-drupal-link-system-path="node/342">Sign up for Ridematching Services</a> </li> <li class="menu-item"> <a href="/rideshare/find-a-rideshare/vanpools" data-drupal-link-system-path="node/358">Current & Now Forming Stanford Vanpools</a> </li> <li class="menu-item"> <a href="https://transportation-forms.stanford.edu/pools/">View Stanford Rideshare Listings</a> </li> </ul> </li> <li class="menu-item"> <a href="/rideshare/learn-about-carpooling" data-drupal-link-system-path="node/40">Learn About Carpooling</a> </li> <li class="menu-item"> <a href="/rideshare/learn-about-vanpooling" data-drupal-link-system-path="node/41">Learn About Vanpooling</a> </li> <li class="menu-item menu-item--active-trail"> <a href="/rideshare/erh" data-drupal-link-system-path="node/332" class="is-active">Emergency Ride Home Program</a> </li> </ul> </nav> </aside> </div> </main> <footer role="contentinfo" class="clearfix"> <div class="footer__inner l--constrained l--bleed clearfix"> <div> <nav role="navigation" aria-labelledby="block-spts-footer-menu" id="block-spts-footer" class="menu--footer-menu"> <h2 class="visually-hidden" id="block-spts-footer-menu">SP&TS Footer Navigation</h2> <ul class="menu"> <li class="menu-item menu-item--collapsed"> <a href="/visitors-vendors-and-departments" data-drupal-link-system-path="node/498">Visitors, Vendors, and Departments</a> </li> <li class="menu-item menu-item--collapsed menu-item--active-trail"> <a href="/maps-resources-and-access" title="Maps, Resources & Access" data-drupal-link-system-path="node/90">Maps, Resources, and Access</a> </li> <li class="menu-item menu-item--collapsed"> <a href="/get-started-stanford" data-drupal-link-system-path="node/539">Getting Started at Stanford</a> </li> <li class="menu-item menu-item--collapsed"> <a href="/about" title="About" data-drupal-link-system-path="node/107">About</a> </li> <li class="menu-item"> <a href="/privacy-policy" data-drupal-link-system-path="node/797">Privacy Policy</a> </li> <li class="menu-item"> <a href="/about/contact" data-drupal-link-system-path="node/245">Contact</a> </li> <li class="menu-item"> <a href="/news" data-drupal-link-system-path="node/388">News</a> </li> </ul> </nav> </div> </div> </footer> <section class="page-below background--red clearfix"> <div class="page-below__inner l--constrained l--bleed"> <h4 class="page-below__logo image--zero logo--stacked"> <a href="https://www.stanford.edu" class="link--block"> <img src="/themes/custom/spts/logo-full-stacked.svg" alt="Stanford University" onerror="this.onerror=null; 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