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AppleCare Products - Apple TV - Apple (CA)

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Find out how to connect to Wi-Fi and iCloud, rent and purchase movies from iTunes, use AirPlay and more." /> <meta property="og:image" content="https://www.apple.com/v/support/products/r/images/meta/applecare__cw39tloj3vki_og.png?202406280547" /> <meta property="og:title" content="AppleCare Products - Apple TV" /> <meta property="og:description" content="Learn how to set up and use your Apple TV. 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globalnav-submenu-trigger-link globalnav-link-vision"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg xmlns="http://www.w3.org/2000/svg" width="34" height="44" viewBox="0 0 34 44"><path 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</span><span class="globalnav-link-text">Vision</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - airpods" class=" globalnav-item globalnav-item-airpods globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="/ca/airpods/" data-globalnav-item-name="airpods" data-topnav-flyout-trigger-compact="true" data-analytics-title="airpods" data-analytics-element-engagement="hover - airpods" aria-label="AirPods" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-airpods"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"><path d="m11.7153 19.6836h.961v.937h.094c.187-.615.914-1.048 1.752-1.048.164 0 .375.011.504.029v1.008c-.082-.024-.446-.059-.645-.059-.961 0-1.658.645-1.658 1.535v3.914h-1.008zm28.135-.111c1.324 0 2.244.656 2.379 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1.6992-1.8047 0-2.8946-1.2656-2.8946-3.2461zm1.0606-.5449h3.4922c-.1055-1.248-.7969-1.8398-1.7285-1.8398-.9376 0-1.6524.6386-1.7637 1.8398zm5.9912-2.6367h1.0195v.9492h.0938c.3164-.668.9082-1.0605 1.8398-1.0605 1.418 0 2.209.8379 2.209 2.3379v4.0898h-1.0195v-3.8438c0-1.1367-.4688-1.6816-1.4766-1.6816s-1.6465.6797-1.6465 1.7871v3.7383h-1.0195zm7.2802 4.6758v-3.832h-.9961v-.8438h.9961v-1.6348h1.0547v1.6348h1.3828v.8438h-1.3828v3.5742c0 .7441.2578 1.043.9141 1.043.1816 0 .2812-.0059.4688-.0234v.8672c-.1992.0352-.3926.0586-.5918.0586-1.3008-.0001-1.8458-.4806-1.8458-1.6876z"/></svg></span><span class="globalnav-link-text">Entertainment</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - accessories" class=" globalnav-item globalnav-item-accessories globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="/ca/shop/goto/buy_accessories" data-globalnav-item-name="accessories" 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id="globalnav-menubutton-link-search" href="/ca/search" data-topnav-flyout-trigger-regular="true" data-topnav-flyout-trigger-compact="true" aria-label="Search apple.com" data-analytics-title="open - search field" class="globalnav-link globalnav-link-search"><span class="globalnav-image-regular"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="44px" viewBox="0 0 15 44"> <path d="M14.298,27.202l-3.87-3.87c0.701-0.929,1.122-2.081,1.122-3.332c0-3.06-2.489-5.55-5.55-5.55c-3.06,0-5.55,2.49-5.55,5.55 c0,3.061,2.49,5.55,5.55,5.55c1.251,0,2.403-0.421,3.332-1.122l3.87,3.87c0.151,0.151,0.35,0.228,0.548,0.228 s0.396-0.076,0.548-0.228C14.601,27.995,14.601,27.505,14.298,27.202z M1.55,20c0-2.454,1.997-4.45,4.45-4.45 c2.454,0,4.45,1.997,4.45,4.45S8.454,24.45,6,24.45C3.546,24.45,1.55,22.454,1.55,20z"/> </svg> </span><span class="globalnav-image-compact"><svg height="48" viewBox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"><path d="m16.2294 29.9556-4.1755-4.0821a6.4711 6.4711 0 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href="/ca/support/products/headphones/" class="ac-ln-menu-link" data-analytics-title="headphones">Headphones</a> </li> <li class="ac-ln-menu-item"> <span class="ac-ln-menu-link current" role="link" aria-disabled="true" aria-current="page">TV &amp; Home</span> </li> </ul> </div> <div class="ac-ln-actions"> <div class="ac-ln-action ac-ln-action-menucta" aria-hidden="true"> <label for="ac-ln-menustate" class="ac-ln-menucta"> <span class="ac-ln-menucta-chevron"></span> </label> </div> <div class="ac-ln-action ac-ln-action-button"> <a class="ac-ln-button" href="https://mysupport.apple.com/add-coverage/" data-analytics-title="buy" data-analytics-exit-link>Buy <span class="ac-ln-action-product">buy applecare products</span></a> </div> </div> </div> </div> </div> </nav> <label id="ac-ln-curtain" for="ac-ln-menustate"></label> <script type="text/javascript" src="/ac/localnav/9/scripts/ac-localnav.built.js"></script> <main id="main" class="main" role="main" data-page-type="appletv"> <section class="section section-hero" data-analytics-section-engagement="name:hero"> <div class="section-content"> <div class="row toggle"> <div class="column large-12 large-centered small-12"> <figure class="image-hero-icon"></figure> <h1 class="typography-headline-elevated large-10 large-centered small-12">Service and support from the people who know your Apple TV best.</h1> <p class="typography-intro-elevated">Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues<br class="large" /> in a single conversation.</p> <ul class="support-toggle-nav"> <li class="toggle-item"> <a class="toggle-link toggle-appletv" data-analytics-title="appletv" href=/ca/support/products/appletv/>Apple&nbsp;TV</a> </li> <li class="toggle-item"> <a class="toggle-link toggle-homepod" data-analytics-title="homepod" href=/ca/support/products/homepod/>HomePod</a> </li> </ul> <figure class="image-hero-lockup"></figure> </div> </div> </div> </section> <section class="section section-applecare" data-analytics-section-engagement="name:applecare"> <div class="section-content"> <div class="row"> <div class="column large-11 large-centered small-12 small-uncentered"> <h2 class="typography-applecare-headline">Enjoy up to 3 years of peace of mind when you buy AppleCare+ for Apple TV.</h2> <p class="typography-intro-elevated">Every Apple TV comes with a one-year <a href="/ca/legal/warranty/" data-analytics-title="limited warranty">limited warranty</a> and 90 days of <a href="https://support.apple.com/en-ca/complimentary" data-analytics-title="90 days of complimentary technical support" data-analytics-exit-link>complimentary technical support</a>.<sup><a href="#footnote-1" class="footnote">1</a></sup> AppleCare+ extends your coverage to three years from your AppleCare+ purchase date and includes unlimited incidents of accidental damage protection, each subject to a service fee of $19, plus applicable tax.<sup><a href="#footnote-1" class="footnote">1</a></sup> In addition, you’ll get 24/7 priority access to Apple experts via chat or phone.<sup><a href="#footnote-2" class="footnote">2</a></sup></p> </div> </div> <div class="row badges-container"> <div class="column large-4 small-12 badge-container"> <figure class="badge badge-center"> <div class="badge-content"> <figure class="image-hardware-coverage-icon"></figure> <span class="badge-caption">3 years of Apple-certified service and support coverage</span> </div> </figure> </div> <div class="column large-4 small-12 badge-container"> <figure class="badge badge-center"> <div class="badge-content"> <figure class="image-technical-support-icon"></figure> <span class="badge-caption">24/7 priority access to technical support</span> </div> </figure> </div> <div class="column large-4 small-12 badge-container"> <figure class="badge badge-center"> <div class="badge-content"> <figure class="image-accidental-damage-icon"></figure> <span class="badge-caption">Get unlimited incidents of accidental damage protection<sup><a href="#footnote-1" class="footnote">1</a></sup></span> </div> </figure> </div> </div> </div> </section> <section class="section section-technical" data-analytics-section-engagement="name:technical"> <div class="section-content"> <div class="row"> <div class="column large-4 large-offset-1 small-12 small-offset-0 heading-column"> <h2 class="typography-headline">One stop for support</h2> <div class="column large-5 small-12"> <figure class="icon-support"></figure> <figcaption class="typography-caption">Minimize the amount of time without your Apple&nbsp;TV with Express Replacement Service</figcaption> </div> </div> <div class="column large-6 small-12"> <p>Because Apple designs Apple&nbsp;TV and tvOS, you get a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.</p> <ul> <li>24/7 priority access to Apple experts via chat or phone</li> <li>Global repair coverage<sup><a href="#footnote-3" class="footnote">3</a></sup></li> <li>Carry-in repair: Take your Apple TV to an Apple Store or other Apple Authorized Service Provider</li> <li>Express Replacement Service</li> </ul> </div> </div> </div> </section> <section class="section section-hardware" data-analytics-section-engagement="name:hardware"> <div class="section-content"> <div class="row"> <div class="column large-4 large-offset-1 small-12 small-offset-0 heading-column"> <h2 class="typography-headline">Hardware coverage</h2> <div class="column large-5 small-12"> <figure class="icon-accidental-damage"></figure> <figcaption class="typography-caption">Get unlimited incidents of accidental damage protection<sup><a href="#footnote-1" class="footnote">1</a></sup></figcaption> </div> </div> <div class="column large-6 small-12"> <p>AppleCare+ provides global repair or replacement coverage, both parts and labour, from Apple-authorized technicians around the world.</p> <p>Service coverage includes the following:</p> <ul> <li>Your Apple&nbsp;TV</li> <li>Included Siri&nbsp;Remote and power cord</li> <li>Unlimited incidents of accidental damage protection, each subject to a service fee of $19, plus applicable tax</li> </ul> </div> </div> </div> </section> <section class="section section-software" data-analytics-section-engagement="name:software"> <div class="section-content"> <div class="row"> <div class="column large-4 large-offset-1 small-12 small-offset-0 heading-column"> <h2 class="typography-headline">Software support</h2> <div class="column large-5 small-12"> <figure class="icon-connect"></figure> <figcaption class="typography-caption">Get direct access to Apple experts for connection support and more</figcaption> </div> </div> <div class="column large-6 small-12"> <p>Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including:</p> <ul> <li>Setting up Apple&nbsp;TV and connecting to your Wi-Fi network and iCloud</li> <li>Streaming original shows and movies from Apple TV+</li> <li>Using AirPlay to play content from iPhone, iPad, iPod&nbsp;touch or Mac on your HDTV</li> </ul> </div> </div> </div> </section> <section class="section section-plans" data-analytics-section-engagement="name:plans"> <div class="section-content" data-pricing-hide-all="S9631"> <div class="row"> <div class="column large-4 large-offset-1 medium-3 small-12 small-offset-0 section-headline"> <h2 class="typography-headline-reduced">Protect your Apple&nbsp;TV</h2> </div> <div class="column column-plan-group large-6 medium-7 medium-offset-1 small-12 small-offset-0"> <div class="applecare-plan pricing-columns-1 is-first" data-pricing-hide-all="S9631"> <h2 class="typography-eyebrow">AppleCare+</h2> <p>You can buy coverage on a fixed-term plan.</p> <div class="flex-row column-labels typography-pricing-body-semibold"> <div class="column column-1 column-dynamic-pricing is-last"> <p>3 yrs</p> </div> </div> <div class="flex-row pricing-row" data-pricing-hide-all="S9631"> <div class="column column-product-group"> <p>Apple&nbsp;TV</p> </div> <div class="column column-1 column-dynamic-pricing is-last"> <p> <span data-pricing-product="S9631" data-product-template="${price.display.smart}"></span> </p> </div> </div> </div> </div> </div> </div> </section> <section class="section section-how-to-buy" data-analytics-section-engagement="name:how-to-buy"> <div class="section-content"> <div class="row noproducts"> <div class="column large-10 large-centered small-12"> <h2 class="typography-headline">How to buy</h2> <div class="copy-section-1"> <ol class="list"> <li>Purchase AppleCare+ with your new Apple&nbsp;TV.</li> <li>Or buy it within 60 days of your Apple&nbsp;TV purchase:</li> <ul> <li><a href="https://mysupport.apple.com/en-ca/add-coverage?productTypeId=PGF62001" data-analytics-title="online" data-analytics-exit-link>Online</a></li> <li>At an <a href="/ca/retail/storelist/" data-analytics-title="apple store">Apple&nbsp;Store</a> (inspection of Apple&nbsp;TV and proof of purchase are required)</li> <li>By calling 800-263‑3394 (requires you to provide proof of purchase)</li> </ul> </ol> <p>See AppleCare+ <a href="/ca/legal/sales-support/applecare/applecareplus/ca-en/" data-analytics-title="applecare+ terms and conditions">Terms and Conditions</a> for complete product details.</p> </div> </div> </div> <div class="row noproducts"> <div class="column large-10 large-centered small-12"> <p class="copy-section-2">For Quebec customers, please read the <a href="/legal/warranty/docs/Quebec_Consumer_Warranty_Notice_text.pdf" data-analytics-region="learn more" data-analytics-title="quebec consumer protection act">Quebec Consumer Protection Act</a>.</p> </div> </div> </div> </section> <section class="section section-support" data-analytics-section-engagement="name:additional support"> <div class="section-content"> <div class="row heading-row"> <div class="column large-12 small-12"> <h2 class="typography-headline">Additional Support</h2> </div> </div> <div class="row"> <div class="column large-6 small-12 chat-support"> <figure class="image-chat-support-icon"></figure> <h2 class="headline typography-support-headline">Get support now by phone or chat,<br />set up a repair and more.</h2> <p><a href="https://support.apple.com/en-ca/HT201232" data-analytics-title="contact apple support" data-analytics-region="learn more" class="icon-wrapper"><span class="icon-copy">Find your Apple&nbsp;Support phone number here</span><span class="icon icon-after more"></span></a></p> <a href="https://getsupport.apple.com/?locale=en_CA" data-analytics-title="contact apple support" data-analytics-exit-link class="icon-wrapper"><span class="icon-copy">Contact Apple&nbsp;Support</span><span class="icon icon-after more"></span></a> </div> <div class="column large-6 small-12 support-app"> <figure class="image-support-app-icon"></figure> <h2 class="headline typography-support-headline">Get support for all of your<br />Apple devices in one app.</h2> <a href="https://apps.apple.com/ca/app/apple-support/id1130498044?mt&#x3D;8" data-analytics-title="get the apple support app" data-analytics-exit-link class="icon-wrapper"><span class="icon-copy">Get the Apple&nbsp;Support app</span><span class="icon icon-after more"></span></a> </div> </div> </div> </section> </main> <!--/main--> <footer id="ac-globalfooter" class="no-js" lang="en-CA" dir="ltr" data-analytics-region="global footer" role="contentinfo" aria-labelledby="ac-gf-label"> <div class="ac-gf-content"> <h2 class="ac-gf-label" id="ac-gf-label">Apple Footer</h2> <section class="ac-gf-sosumi" data-nosnippet aria-label="Footnotes"> <ol> <li id="footnote-1">Service coverage is available only for Apple&nbsp;TV and its original included accessories for protection against (i) defects in materials or workmanship and (ii) unlimited incidents of accidental damage from handling, each incident being subject to a service fee of $19, plus applicable tax. Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements. See <a href="/ca/legal/sales-support/applecare/applecareplus/ca-en/">terms</a> for full details.</li> <li id="footnote-2">Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.</li> <li id="footnote-3">Availability of each option depends on country in which service is requested and location of Apple Authorized Service Provider. Service coverage may be subject to certain restrictions.</li> </ol> <ul> <li>AppleCare+ benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by consumer protection laws in your jurisdiction. Purchase of the plan is not required to purchase the covered equipment. 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href="/ca/today/camp/" data-analytics-title="apple camp">Apple Camp</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="https://apps.apple.com/ca/app/apple-store/id375380948" data-analytics-title="apple store app" data-analytics-exit-link>Apple Store App</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/ca/shop/goto/special_deals" data-analytics-title="certified refurbished">Certified Refurbished</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/ca/shop/goto/trade_in" data-analytics-title="apple trade in">Apple Trade In</a></li> <li class="ac-gf-directory-column-section-item" role="listitem"><a class="ac-gf-directory-column-section-link" href="/ca/shop/goto/financing" data-analytics-title="financing">Financing</a></li> <li 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