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2.0059751-2.6008236-2.0964281h4.1017028c.0383225.0299175.0773453.0598351.1156678.090453z" /> </g> </svg> <span class="element-invisible">Baptist Health South Florida</span> </a> </div> <div class="header-bar__navs"> <div class="header-bar__main-menu"> <div class="header-bar__main-menu"> <nav class="main-menu__items"> <a class="main-menu__link" href="/doctors">Find a Doctor</a> <a class="main-menu__link" href="/locations">Locations</a> <a class="main-menu__link" href="/services">Services</a> </nav> <button class="button--main-menu desktop-menu-button" type="button">Menu</button> </div> </div> <div class="header-bar__ctas"> <button id="buttonSearch" class="button button--search ctas__button" type="button"><span>Search</span></button> <a class="button button ctas__button ctas__button--apt" href="/appointments">Appointments</a> </div> </div> </div> </div> </div> </div> <div class="global-header__menus"> <input id="mainMenuCheckbox" class="menus__hamburger-input" type="checkbox" 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class="dropdown-menu-2"> <h2 class="dropdown-menu__heading allcaps-text">Baptist Health Resources</h2> <nav class="dropdown-menu__items dropdown-menu__items--2up"> <a class="dropdown-menu__link" href="/get-care-now">Get Care Now</a> <a class="dropdown-menu__link" href="/patient-resources">Patient Resources</a> <a class="dropdown-menu__link" href="/international-services">International Services</a> <a class="dropdown-menu__link" href="https://academics.baptisthealth.net/">Academics & Learning</a> <a class="dropdown-menu__link" href="/healthcare-professionals">For Professionals</a> <a class="dropdown-menu__link" href="/about-baptist-health">About Baptist Health</a> </nav> </div> <div class="dropdown-utility"> <nav class="dropdown-utility__items"> <a class="dropdown-utility__link external " href="https://baptisthealth.net/pay-a-bill">Pay a Bill</a> <a class="dropdown-utility__link " href="tel:1-833-692-2784">Call 1-833-692-2784</a> <a class="dropdown-utility__link " href="https://careers.baptisthealth.net/us/en">Careers</a> <a class="dropdown-utility__link " href="/donate-to-baptist-health">Giving</a> </nav> </div> </div> <button class="close-menu close-main-menu element-focusable" type="">Close Main Menu</button> </div> </div> </div> </div> <div class="menus__search"> <div class="container--outer"> <div class="menus__search__container"> <div class="container--inner"> <h2 class="menus__search__heading heading--h4">Search Baptist Health South Florida</h2> <div class="search_form"> </div> <button class="close-menu close-search element-focusable">Close Search</button> </div> </div> </div> </div> <div class="menus__overlay"> </div> </div> </header> <section class="page-header page-header--image-half has-image-medium bg bg--center bg--top"> <div class="container"> <div class="l-page-header-grid"> <div class="page-header__content"> <div class="page-header__content-inner"> <h1 class="page-header__seo-title">Virtual Urgent Care with Baptist Health</h1> <span class="page-header__seo-message ">Virtual Urgent Care from Anywhere</span> <div class="page-header__desc heading--h5 typeset"> <p>Get the care you need from the comfort of your home with Baptist Health's virtual urgent care. Our providers are here to help you 24/7 with convenient, online visits.</p> </div> <div class="page-header__desc typeset"> <p><style> @media screen and (max-width: 56.24em) { .desktop { display: none; } } @media screen and (min-width: 56.25em) { .mobile { display: none; } } </style> <div class="desktop"> <br/> <a class="button " href="https://baptisthealth.net/patient-resources/my-baptist-health-account">Start a Visit</a> </div> <div class="mobile"> <div class="app-promo__downloads" style="text-align: center;"> <a class="app-promo__download" href="https://apps.apple.com/us/app/pineapp/id393333579 " target="'_blank'" data-uw-rm-brl="exc" aria-label="Download on the App Store - opens in new tab" data-uw-rm-ext-link="" uw-rm-external-link-id="https://apps.apple.com/us/app/pineapp/id393333579$downloadontheappstore"> <span class="element-invisible">Download on the App Store</span> <svg width="168" height="50" viewBox="0 0 168 50" xmlns="http://www.w3.org/2000/svg"><g fill="none" 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class="page-header__image"> <div class="page-header__image-half"> <img src="/-/media/Images/Services/Headers/lp-pineapp-home-online-couch-header-1409x903.jpg" alt="Virtual Urgent Care from Anywhere"> </div> </div> </div> </div> </section> <main id="main"> <div><style> .flex-container { display: flex; width: 100%; margin: 0 auto; border: 3px solid #2ea84a; border-radius: 10px; margin-bottom: 20px; text-align: center; } .font-styles-left { color: #2ea84a; font-weight: 900; } .font-styles-right { color: white; font-weight: 700; } .left-element { max-width: 50%; padding: 30px 50px; } .right-element { flex: 1; padding: 30px 20px; color: white; background-color: #2ea84a; border-radius: 0 5px 5px 0; font-weight: 900; } @media (max-width: 37.5em) { .flex-container { flex-direction: column; text-align: center; } .right-element { padding: 10px 30px; border-radius: 0 5px 0 0; } .left-element { max-width: 100%; padding: 10px 20px; } } </style> <div style="padding-top: 2em; padding-bottom: 2em;" class="container"> <li class="flex-container"> <div class="left-element"> <h3 class="font-styles-left">50% off your next virtual urgent care visit</h3> </div> <div class="right-element"> <h3 class="font-styles-right">Code: FLUCARE50</h3> <p>Expires 1/31/25</p> </div> </li> </div> <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "SoftwareApplication", "name": "Baptist Health PineApp", "operatingSystem": "All", "applicationCategory": "HealthApplication", "description": "Get the care you need from the comfort of your home with Baptist Health's virtual urgent care. Our providers are here to help you 24/7 with convenient, online visits.", "offers": { "@type": "Offer", "url": "https://baptisthealth.net/services/online-urgent-care", "price": "Free", "priceCurrency": "USD" }, "aggregateRating": { "@type": "AggregateRating", "ratingValue": "4.7", "ratingCount": "1400" }, "author": { "@type": "Organization", "name": "Baptist Health South Florida", "url": "https://baptisthealth.net" }, "softwareVersion": "1.0", "datePublished": "2024-10-09", "applicationSubCategory": "Telehealth" } </script></div> <section class="section simple-cta-image simple-cta--inverted-colors "> <div class="container grid--2col "> <div class="l-2up--1 simple-cta-image__image"> <img src="/-/media/Images/LP/Pineapp/pineapp-urgent-care-online-poval.png" alt="Virtual Urgent Care Visits"> </div> <div class="l-2up--2 simple-cta-image__content"> <h2 class="simple-cta-image__heading heading--h3">Virtual Urgent Care Visits</h2> <div class="simple-cta-image__desc typeset"> <p>With Baptist Health virtual urgent care, we bring our expertise to you. No matter where you are, you can see one of our caring physicians for minor illnesses and injuries.</p> <p>Our virtual urgent care service is available 24/7, no insurance is required and it is available in both English and Spanish. Thanks to our secure app, the Baptist Health PineApp, it鈥檚 easier and safer than ever to see a doctor from anywhere. If you need medication, we鈥檝e got you covered. After your telehealth visit, our doctors will send the prescription to your nearest pharmacy for fast pickup.</p> <p>When life demands more, we鈥檝e got urgent care on the go.</p> <div class="mobile"> <div style="margin-top: 2em; margin-bottom: 3em !important;" class="app-promo__downloads"> <a class="app-promo__download" href="https://apps.apple.com/us/app/pineapp/id393333579" target="'_blank'" aria-label="Download on the App Store Download on the App Store - opens in new tab" data-uw-rm-ext-link="" uw-rm-external-link-id="https://apps.apple.com/us/app/pineapp/id393333579$downloadontheappstoredownloadontheappstore"> <span class="element-invisible">Download on the App Store</span> <img src="/-/media/palantirv2/appstore/appstore_en.ashx" alt="Download on the App Store" data-uw-rm-alt-original="Download on the App Store" data-uw-rm-alt="ALT"> </a> <a class="app-promo__download" href="https://play.google.com/store/apps/details?id=com.osellus.android.pineapp&hl=en_US&gl=US" target="'_blank'" aria-label="Get it on Google Play Get it on Google Play - opens in new tab" data-uw-rm-ext-link="" uw-rm-external-link-id="https://play.google.com/store/apps/details?id=com.osellus.android.pineapp&hl=en_us&gl=us$getitongoogleplaygetitongoogleplay"> <span class="element-invisible">Get it on Google Play</span> <img src="/-/media/palantirv2/googleplay/googleplay_en.ashx" alt="Get it on Google Play" data-uw-rm-alt-original="Get it on Google Play" data-uw-rm-alt="ALT"> </a> </div> </div> <div class="desktop "> <footer class="simple-cta-image__footer simple-cta-secondary-image__footer"> <a class="button button--secondary" href="https://baptisthealth.net/patient-resources/my-baptist-health-account">Start Your Visit Now</a> </footer> <p>Or download the PineApp</p> <p><img style="height: 200px; width: auto;" src="/-/media/images/lp/pineapp/icons/pineapp_landing_page_as_of_2_8_23_.ashx" alt="All your healthcare needs, one convenient app." data-uw-rm-ima-original="all your healthcare needs, one convenient app." data-uw-rm-alt-original="All your healthcare needs, one convenient app." data-uw-rm-alt="ALT"></p> </div> </div> <footer class="simple-cta-image__footer simple-cta-secondary-image__footer"> </footer> </div> </div> </section> <div class="container"> <div class="container--inner"> <div><header class="section-header section-header--centered"> <h2>Commonly Treated Conditions</h2> </header> <div class="group-list__wrap typeset"> <ul class="group-list__items"> <li class="group-list__item">Allergies (Seasonal)</li> <li class="group-list__item">Asthma</li> <li class="group-list__item">Back Strains and Sprains</li> <li class="group-list__item">Bronchitis</li> <li class="group-list__item">Conjunctivitis (Pink Eye)</li> <li class="group-list__item">Common Cold</li> <li class="group-list__item">Influenza (Flu)</li> <li class="group-list__item">Minor Burns or Lacerations</li> <li class="group-list__item">Painful Urination</li> <li class="group-list__item">Rashes</li> <li class="group-list__item">Sinus Infections</li> <li class="group-list__item">Upper Respiratory Illness</li> <li class="group-list__item">Urinary Tract Infections</li> <li class="group-list__item">Yeast Infections</li> </ul> </div></div> </div> </div> <div><section class="faculty-block section" style="background-color: #f1f1f1;"> <div class="container "> <p> </p> <h2 style="text-align: center;">Connecting to Virtual Urgent Care Is Simple</h2> <section class="section snippet-cta snippet-cta--with-icons snippet-cta--center-text "> <div class="container "> <div class="snippet-cta__items"> <div class="snippet-cta__item"> <div class="snippet-cta__icon"> <img alt="" src="-/media/705a4f74a7424ad682c9df37a3b1962a.ashx" /></div> <h3 class="snippet-cta__heading">1. Enroll</h3> <div class="snippet-cta__desc"> Download The Baptist Health PineApp and enroll in just a few minutes. </div> <footer class="snippet-cta__footer"> </footer> </div> <div class="snippet-cta__item"> <div class="snippet-cta__icon"> <img alt="" src="-/media/1b180f9eaabc49ae95814c605a534621.ashx" /></div> <h3 class="snippet-cta__heading">2. Consult</h3> <div class="snippet-cta__desc"> Select the provider who is best for you and start your secure visit in no time, for just $59. </div> <footer class="snippet-cta__footer"> </footer> </div> <div class="snippet-cta__item"> <div class="snippet-cta__icon"> <img alt="" src="-/media/c778456b79ca4c38a7b8767f29121d3e.ashx" /> </div> <h3 class="snippet-cta__heading">3. Feel Better</h3> <div class="snippet-cta__desc"> Receive care and treatment as well as a prescription to your preferred pharmacy, if needed. </div> <footer class="snippet-cta__footer"> </footer> </div> </div> </div> </section> <div class="container--inner"> <figure class="inline-video"> <div class="inline-video-container"> <iframe title="My Video Title" allowfullscreen="allowfullscreen" src="https://baptisthealth.widen.net/s/lw2ccptc8f/howtousecareondemand30sechd"></iframe> </div> </figure> <p> </p> </div> </div> </section></div> <div><section class="faculty-block section"> <div class="container "> <p> </p> <h2 style="text-align: center;">The Benefits of an Online Visit</h2> <section class="section simple-cards "> <div class="container "> <header class="section-header section-header--centered"> <div class="simple-cards__items"> <div class="card "> <div class="card__content"> <div class="icon-offset cta-bar__icon"> <svg xmlns="http://www.w3.org/2000/svg" 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Most visits last less than 10 minutes. </div> </div> </div> <div class="card "> <div class="card__content"> <div class="icon-offset cta-bar__icon"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="px" height="90px" viewBox="0 0 75 90" version="1.1"> <g id="surface1"> <path style=" stroke:none;fill-rule:nonzero;fill:rgb(18.039216%,65.882353%,29.019608%);fill-opacity:1;" d="M 37.5 0 C 58.199219 0 75 16.800781 75 37.5 L 75 52.5 C 75 73.199219 58.199219 90 37.5 90 C 16.800781 90 0 73.199219 0 52.5 L 0 37.5 C 0 16.800781 16.800781 0 37.5 0 Z M 37.5 0 "/> <path style=" stroke:none;fill-rule:nonzero;fill:rgb(100%,100%,100%);fill-opacity:1;" d="M 61.574219 45 L 59.101562 45 L 59.175781 45 C 59.175781 32.398438 48.523438 22.273438 35.699219 23.175781 C 24.898438 23.925781 16.199219 32.699219 15.449219 43.425781 C 14.550781 56.175781 24.675781 66.898438 37.273438 66.898438 C 44.175781 66.898438 50.625 63.601562 54.75 58.199219 C 55.273438 57.449219 55.125 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</svg> </div> <h3 class="card__title">Prescriptions</h3> <div class="card__desc"> If you鈥檙e prescribed a medication, it will be electronically sent to your pharmacy of choice. </div> </div> </div> </div> </header> </div> </section> <p> </p> </div> </section></div> <div><section class="section centered-cta-default"> <div class="container "> <div class="centered-cta__wrap"> <div class="container--inner"> <h3 class="icon-heading__heading" style="text-align: center;">Your Online Urgent Care Visit is Just $59</h3> </div> </div> </div> </section></div> <div><a id="testimonials"></a> <section class="section slideshow "> <div class="container "> <header class="section-header section-header--centered"> <h2 class="section-header__heading">What Our Patients Have to Say</h2> </header> <div class="slider "> <figure role="group" class="align-none"> <div class="section patient-story--text-only "> <div class="patient-story__wrap"> <div class="patient-story__content"> <span class="patient-story__icon"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="px" height="90px" viewBox="0 0 75 90" version="1.1"> <g id="surface1"> <path style=" stroke:none;fill-rule:nonzero;fill:rgb(18.039216%,65.882353%,29.019608%);fill-opacity:1;" d="M 37.5 0 C 58.210938 0 75 16.789062 75 37.5 L 75 52.5 C 75 73.210938 58.210938 90 37.5 90 C 16.789062 90 0 73.210938 0 52.5 L 0 37.5 C 0 16.789062 16.789062 0 37.5 0 Z M 37.5 0 "/> <path style=" stroke:none;fill-rule:nonzero;fill:rgb(100%,100%,100%);fill-opacity:1;" d="M 22.175781 46.179688 C 22.175781 41.988281 23.238281 38.660156 25.367188 36.203125 C 27.328125 33.933594 30.148438 32.714844 33.824219 32.539062 C 34.332031 32.515625 34.757812 32.90625 34.757812 33.410156 L 34.757812 37.542969 C 34.757812 37.980469 34.429688 38.351562 33.996094 38.40625 C 31.386719 38.710938 30.085938 40.675781 30.085938 44.292969 L 30.085938 44.859375 C 30.085938 45.339844 30.476562 45.730469 30.957031 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56.175781 C 39.785156 52.792969 39.253906 49.460938 39.253906 46.183594 Z M 39.253906 46.179688 "/> </g> </svg></span> <blockquote style="width: 80%; margin: 10px; margin-right: auto; margin-left: auto; display: block;" class="patient-story__quote"> "The doctor was awesome, especially for the time of night I needed my diagnosis. Thank you Baptist Health!!" </blockquote> <footer style="text-align: center;" class="patient-story__footer"> <span class="patient-story__name">-D. Gutierrez</span> <span class="patient-story__treatment">Baptist Health Patient</span> </footer> </div> </div> </div> </figure> <figure role="group" class="align-none"> <div class="section patient-story--text-only "> <div class="patient-story__wrap"> <div class="patient-story__content"> <span class="patient-story__icon"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="px" height="90px" viewBox="0 0 75 90" version="1.1"> <g id="surface1"> <path style=" stroke:none;fill-rule:nonzero;fill:rgb(18.039216%,65.882353%,29.019608%);fill-opacity:1;" d="M 37.5 0 C 58.210938 0 75 16.789062 75 37.5 L 75 52.5 C 75 73.210938 58.210938 90 37.5 90 C 16.789062 90 0 73.210938 0 52.5 L 0 37.5 C 0 16.789062 16.789062 0 37.5 0 Z M 37.5 0 "/> <path style=" stroke:none;fill-rule:nonzero;fill:rgb(100%,100%,100%);fill-opacity:1;" d="M 22.175781 46.179688 C 22.175781 41.988281 23.238281 38.660156 25.367188 36.203125 C 27.328125 33.933594 30.148438 32.714844 33.824219 32.539062 C 34.332031 32.515625 34.757812 32.90625 34.757812 33.410156 L 34.757812 37.542969 C 34.757812 37.980469 34.429688 38.351562 33.996094 38.40625 C 31.386719 38.710938 30.085938 40.675781 30.085938 44.292969 L 30.085938 44.859375 C 30.085938 45.339844 30.476562 45.730469 30.957031 45.730469 L 34.875 45.730469 C 35.355469 45.730469 35.746094 46.121094 35.746094 46.605469 L 35.746094 55.914062 C 35.746094 56.398438 35.355469 56.789062 34.875 56.789062 L 24.613281 56.789062 C 24.230469 56.789062 23.886719 56.539062 23.773438 56.175781 C 22.707031 52.789062 22.175781 49.460938 22.175781 46.179688 Z M 39.253906 46.179688 C 39.253906 41.988281 40.316406 38.660156 42.441406 36.203125 C 44.40625 33.933594 47.226562 32.714844 50.902344 32.539062 C 51.410156 32.515625 51.835938 32.90625 51.835938 33.410156 L 51.835938 37.542969 C 51.835938 37.980469 51.507812 38.351562 51.074219 38.40625 C 48.464844 38.710938 47.164062 40.675781 47.164062 44.292969 L 47.164062 44.859375 C 47.164062 45.339844 47.554688 45.730469 48.035156 45.730469 L 51.953125 45.730469 C 52.433594 45.730469 52.828125 46.121094 52.828125 46.605469 L 52.828125 55.914062 C 52.828125 56.398438 52.433594 56.789062 51.953125 56.789062 L 41.691406 56.789062 C 41.308594 56.789062 40.964844 56.539062 40.851562 56.175781 C 39.785156 52.792969 39.253906 49.460938 39.253906 46.183594 Z M 39.253906 46.179688 "/> </g> </svg></span> <blockquote style="width: 80%; margin: 10px; margin-right: auto; margin-left: auto; display: block;" class="patient-story__quote"> "Used it last week. Awesome doctor. Got all answers, calmed my fears and was better in 2 days. Great experience!" </blockquote> <footer style="text-align: center;" class="patient-story__footer"> <span class="patient-story__name">-I. Montagner</span> <span class="patient-story__treatment">Baptist Health Patient</span> </footer> <div class="patient-story__action"> </div> </div> </div> </figure> </div> </div> </section></div> <div class="container"> <div class="container--inner"> <div><h2>Get To Know Our Team</h2></div> </div> </div> <section class="section faculty-bios " id="faculty"> <div class="container"> <ul class="faculty-bio-list"> <li class="faculty-list__item"> <div class="faculty-list__image-wrap"> <img class="faculty-list__image" src="/-/media/Images/Services/Headshots/Dr-Mishkin164x200headshot2.jpg" alt="Dr. David Mishkin" /> </div> <div class="faculty-list__wrap"> <h4 class="faculty-list__name">Dr. David Mishkin</h4> <span class="faculty-list__title">Emergency Medicine</span> <div class="faculty-list__content typeset"> <p><p>Welcome to Urgent Care Online. It is my pleasure to address your medical concerns today. I am a Board-Certified Emergency Medicine Physician with experience in diagnosing and treating a broad scope of medical conditions. My philosophy as a clinician has always been to serve and advocate for my patient鈥檚 best interest. I take pride in what I do and believe the doctor-patient is built on trust, service, and quality.</p> <p><strong>Languages Spoken:</strong><br /> English</p></p> </div> </div> </li> <li class="faculty-list__item"> <div class="faculty-list__image-wrap"> <img class="faculty-list__image" src="/-/media/Images/Services/Headshots/M-Rodriguez-headshot-164x200.jpg" alt="Melanie Rodriguez" /> </div> <div class="faculty-list__wrap"> <h4 class="faculty-list__name">Melanie Rodriguez</h4> <span class="faculty-list__title">Urgent Care Provider</span> <div class="faculty-list__content typeset"> <p><p>I am a certified physician assistant with special experience in urgent care medicine. In addition to combining acute care with best-practices, I utilize an evidence-based, personalized approach to treatment. I particularly enjoy women鈥檚 health needs, talking to patients and discussing a plan for their care. I take pride in what I do and believe the provider-patient relationship is built on trust, service, and quality.</p> <p><strong>Languages Spoken:</strong><br /> English</p></p> </div> </div> </li> <li class="faculty-list__item"> <div class="faculty-list__image-wrap"> <img class="faculty-list__image" src="/-/media/Images/Services/Headshots/Services-OnlineUrgentCare-SantiagoPena.jpeg" alt="Santiago Pena PA-C" /> </div> <div class="faculty-list__wrap"> <h4 class="faculty-list__name">Santiago Pena PA-C</h4> <span class="faculty-list__title">Urgent Care Provider</span> <div class="faculty-list__content typeset"> <p><p>Thank you for choosing Urgent Care Online! I am an Emergency Medicine Fellowship trained Physician Assistant, and I look forward to helping with your urgent care need today.</p> <p><strong>Languages Spoken:</strong><br /> English, Spanish</p></p> </div> </div> </li> <li class="faculty-list__item"> <div class="faculty-list__image-wrap"> <img class="faculty-list__image" src="/-/media/Images/Services/Headshots/Services-OnlineUrgentCare-Tala-Karnani.jpeg" alt="Tala R. Karnani" /> </div> <div class="faculty-list__wrap"> <h4 class="faculty-list__name">Tala R. Karnani</h4> <span class="faculty-list__title">Urgent Care Provider</span> <div class="faculty-list__content typeset"> <p><p>My name is Tala Karnani and I'm a part of the Baptist Health Urgent Care Team. I graduated from the University of Florida with my Bachelors in Health Education and continued on for my Masters in Physician Assistant Studies. I graduated from UF PA School, top of my class, and I am now a NCCPA board-certified Physician Assistant. I have a strong passion for patient advocacy. My goal is to provide convenient, quality care.</p> <p><strong>Languages Spoken:</strong><br /> English</p></p> </div> </div> </li> </ul> </div> </section> <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "Is telehealth covered by insurance?", "acceptedAnswer": { "@type": "Answer", "text": "<p>No, virtual urgent care visits are not covered by insurance. Please be prepared to pay out-of-pocket for these services.</p>" } } , { "@type": "Question", "name": "What information do I need to have on hand for a telehealth appointment?", "acceptedAnswer": { "@type": "Answer", "text": "<p>Have your medical history, a list of current medications and a credit card ready.</p>" } } , { "@type": "Question", "name": "Can all medical issues be handled through virtual urgent care?", "acceptedAnswer": { "@type": "Answer", "text": "<p>While many conditions can be assessed and managed through virtual urgent care, some may require a physical examination or further testing. Our providers will advise you on the best treatment plan, including whether in-person care is needed.</p>" } } , { "@type": "Question", "name": "Who is eligible for a virtual urgent care visit?", "acceptedAnswer": { "@type": "Answer", "text": "<p>Patients aged 2 years and older are eligible for virtual visits.</p>" } } , { "@type": "Question", "name": "Can you receive prescriptions through a virtual visit?", "acceptedAnswer": { "@type": "Answer", "text": "<p>Yes, our providers can e-prescribe medications to your preferred pharmacy.</p>" } } , { "@type": "Question", "name": "How do I prepare for my virtual appointment?", "acceptedAnswer": { "@type": "Answer", "text": "<p>Ensure you have a stable internet connection, a quiet environment and any necessary medical information on hand.</p>" } } , { "@type": "Question", "name": "What happens if the video is disconnected during my visit?", "acceptedAnswer": { "@type": "Answer", "text": "<p>If disconnected, your provider will contact you via telephone to continue your visit.</p>" } } , { "@type": "Question", "name": "Can I cancel or reschedule my virtual visit?", "acceptedAnswer": { "@type": "Answer", "text": "<p>Our virtual urgent care visits are not scheduled in advance, so cancellation or rescheduling is not applicable.</p>" } } , { "@type": "Question", "name": "When is online urgent care available?", "acceptedAnswer": { "@type": "Answer", "text": "<p>Our virtual urgent care is available 24/7.</p>" } } , { "@type": "Question", "name": "Does online urgent care include pediatric care?", "acceptedAnswer": { "@type": "Answer", "text": "<p>Yes, we see patients aged 2 years and older.</p>" } } , { "@type": "Question", "name": "What devices can I use for my virtual urgent care visit?", "acceptedAnswer": { "@type": "Answer", "text": "<p>You can use any smart device or PC for your virtual visit.</p>" } } , { "@type": "Question", "name": "What if I need follow-up care?", "acceptedAnswer": { "@type": "Answer", "text": "<p>The provider will discuss follow-up care options and next steps during your visit.</p>" } } ] } </script> <section class="section accordion-section "> <div class="container "> <div class="container--inner"> <header class="section-header "> <h2 class="section-header__heading">Frequently Asked Questions</h2> </header> <div class="accordion"> <ul class="accordion__items"> <li class="accordion__item"> <h3 class="accordion__title heading--h6" id="accordionTitle--0"> <button aria-controls="accordion--0" class="accordion__button ">Is telehealth covered by insurance?</button> </h3> <div id="#accordion--0" class="accordion__content typeset"> <p><p>No, virtual urgent care visits are not covered by insurance. Please be prepared to pay out-of-pocket for these services.</p></p> </div> </li> <li class="accordion__item"> <h3 class="accordion__title heading--h6" id="accordionTitle--1"> <button aria-controls="accordion--1" class="accordion__button ">What information do I need to have on hand for a telehealth appointment?</button> </h3> <div id="#accordion--1" class="accordion__content typeset"> <p><p>Have your medical history, a list of current medications and a credit card ready.</p></p> </div> </li> <li class="accordion__item"> <h3 class="accordion__title heading--h6" id="accordionTitle--2"> <button aria-controls="accordion--2" class="accordion__button ">Can all medical issues be handled through virtual urgent care?</button> </h3> <div id="#accordion--2" class="accordion__content typeset"> <p><p>While many conditions can be assessed and managed through virtual urgent care, some may require a physical examination or further testing. Our providers will advise you on the best treatment plan, including whether in-person care is needed.</p></p> </div> </li> <li class="accordion__item"> <h3 class="accordion__title heading--h6" id="accordionTitle--3"> <button aria-controls="accordion--3" class="accordion__button ">Who is eligible for a virtual urgent care visit?</button> </h3> <div id="#accordion--3" class="accordion__content typeset"> <p><p>Patients aged 2 years and older are eligible for virtual visits.</p></p> </div> </li> <li class="accordion__item"> <h3 class="accordion__title heading--h6" id="accordionTitle--4"> <button aria-controls="accordion--4" class="accordion__button ">Can you receive prescriptions through a virtual visit?</button> </h3> <div id="#accordion--4" class="accordion__content typeset"> <p><p>Yes, our providers can e-prescribe medications to your preferred pharmacy.</p></p> </div> </li> <li class="accordion__item"> <h3 class="accordion__title heading--h6" id="accordionTitle--5"> <button aria-controls="accordion--5" class="accordion__button ">How do I prepare for my virtual appointment?</button> </h3> <div id="#accordion--5" class="accordion__content typeset"> <p><p>Ensure you have a stable internet connection, a quiet environment and any necessary medical information on hand.</p></p> </div> </li> <li class="accordion__item"> <h3 class="accordion__title heading--h6" id="accordionTitle--6"> <button aria-controls="accordion--6" class="accordion__button ">What happens if the video is disconnected during my visit?</button> </h3> <div id="#accordion--6" class="accordion__content typeset"> <p><p>If disconnected, your provider will contact you via telephone to continue your visit.</p></p> </div> </li> <li class="accordion__item"> <h3 class="accordion__title heading--h6" id="accordionTitle--7"> <button aria-controls="accordion--7" class="accordion__button ">Can I cancel or reschedule my virtual visit?</button> </h3> <div id="#accordion--7" class="accordion__content typeset"> <p><p>Our virtual urgent care visits are not scheduled in advance, so cancellation or rescheduling is not applicable.</p></p> </div> </li> <li class="accordion__item"> <h3 class="accordion__title heading--h6" id="accordionTitle--8"> <button aria-controls="accordion--8" class="accordion__button ">When is online urgent care available?</button> </h3> <div id="#accordion--8" class="accordion__content typeset"> <p><p>Our virtual urgent care is available 24/7.</p></p> </div> </li> <li class="accordion__item"> <h3 class="accordion__title heading--h6" id="accordionTitle--9"> <button aria-controls="accordion--9" class="accordion__button ">Does online urgent care include pediatric care?</button> </h3> <div id="#accordion--9" class="accordion__content typeset"> <p><p>Yes, we see patients aged 2 years and older.</p></p> </div> </li> <li class="accordion__item"> <h3 class="accordion__title heading--h6" id="accordionTitle--10"> <button aria-controls="accordion--10" class="accordion__button ">What devices can I use for my virtual urgent care visit?</button> </h3> <div id="#accordion--10" class="accordion__content typeset"> <p><p>You can use any smart device or PC for your virtual visit.</p></p> </div> </li> <li class="accordion__item"> <h3 class="accordion__title heading--h6" id="accordionTitle--11"> <button aria-controls="accordion--11" class="accordion__button ">What if I need follow-up care?</button> </h3> <div id="#accordion--11" class="accordion__content typeset"> <p><p>The provider will discuss follow-up care options and next steps during your visit.</p></p> </div> </li> </ul> </div> </div> </div> </section> <script src="/content/assets/js/accordioncomponent.js?v=20241120044044"></script> <section class="section simple-cta simple-cta--inverted-colors"> <div class="container "> <div class="simple-cta__wrap"> <div class="simple-cta__content"> <h2 class="simple-cta__heading heading--h3">Contact Support</h2> <div class="simple-cta__desc typeset"> Our customer support team is ready and available to answer your questions. Need help with a bill? Having issues with your prescription getting to your pharmacy? We are here to help - contact us now. </div> </div> <footer class="simple-cta__footer"> <a class="button button--secondary" href="tel:8778245854" >Call 877-824-5854</a> <div class="cta_block__secondary-button"> <a class="button button--secondary" href="mailto:HelpCareOnDemand@baptisthealth.net" >HelpCareOnDemand@baptisthealth.net</a> </div> </footer> </div> </div> </section> </main> <script type="text/javascript"> $(function () { $(".header__brand-link:not(.blog)").attr("href", currentLangCode === 'en' ? 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