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<!DOCTYPE html><html lang="en"><head><meta charset="utf-8"><meta name="viewport" content="width=device-width, initial-scale=1.0"><link rel="preconnect" href="//www.zohowebstatic.com"><link rel="dns-prefetch" href="//www.zohowebstatic.com"><link rel="preconnect" href="https://static.zohocdn.com"><link rel="dns-prefetch" href="https://static.zohocdn.com"><link rel="preload" href="https://static.zohocdn.com/zohofonts/zohopuvi/4.0/Zoho_Puvi_Regular.woff2" as="font" type="font/woff2" crossorigin><link rel="preload" href="https://static.zohocdn.com/zohofonts/zohopuvi/4.0/Zoho_Puvi_Bold.woff2" as="font" type="font/woff2" crossorigin><link rel="preload" href="https://static.zohocdn.com/zohofonts/zohopuvi/4.0/Zoho_Puvi_Semibold.woff2" as="font" type="font/woff2" crossorigin><script src="//www.zohowebstatic.com/sites/zweb/js/common/var_init.js"></script><script>(function(w,s){var e=document.createElement("script");e.async=true;e.src="https://zohotagmanager.cdn.pagesense.io/ztmjs/9e14ca550fb345518206a5a65a40a7a9.js";var x=document.getElementsByTagName("script")[0];x.parentNode.insertBefore(e,x);})(window,"script");</script><title>Customer Service Management | Zoho Desk</title><meta name="description" content="Customers reach out to you via multiple channels, and you need to keep track of them all to ensure you resolve every issue with the apt context, right on time."><link rel="icon" href="https://www.zohowebstatic.com/sites/zweb/images/favicon.ico" type="image/vnd.microsoft.icon"><link rel="canonical" href="https://www.zoho.com/desk/lp/customer-service.html"><meta property="og:title" content="Customer Service Management | Zoho Desk"><meta property="og:description" content="Customers reach out to you via multiple channels, and you need to keep track of them all to ensure you resolve every issue with the apt context, right on time."><meta property="og:image" content="https://www.zohowebstatic.com/sites/zweb/images/ogimage/desk-logo.png"><meta property="og:url" content="https://www.zoho.com/desk/lp/customer-service.html"><meta property="og:site_name" content="Zoho"><meta property="og:type" content="website"><meta name="twitter:title" content="Customer Service Management | Zoho Desk"><meta name="twitter:description" content="Customers reach out to you via multiple channels, and you need to keep track of them all to ensure you resolve every issue with the apt context, right on time."><meta name="twitter:image" content="https://www.zohowebstatic.com/sites/zweb/images/ogimage/desk-logo.png"><meta name="twitter:card" content="summary"><meta name="twitter:site" content="@zoho"><link rel="stylesheet" href="//www.zohowebstatic.com/sites/zweb/css/common/zohocustom.css"><link rel="stylesheet" href="//www.zohowebstatic.com/sites/zweb/css/product/desk.css"><link rel="stylesheet" href="//www.zohowebstatic.com/sites/zweb/css/node/desk/7209-en.css"></head><body class="zw-page-7209 zw-product-109 zw-product-desk zw-template-just_html i18n-en" data-prdname="desk" data-prdname-display="Desk"> <header><div class="zw-promo-top"></div><div class="zw-global-header"></div><div class="zw-product-header "><div></div></div> </header> <main><div class="zw-template-inner"><div id="lp-section"> <section class="banner"><div class="content-wrap"><div class="cont title"><h1>Customer Service Management Software</h1><p>When it comes to customer service, things are always easier said than done. Customers reach out to you via multiple channels, and you need to keep track of them all to ensure you resolve every issue with the apt context, right on time.</p><p><a class="act-btn cta-btn" href="/desk/signup.html">TRY ZOHO DESK FOR FREE</a></p></div><div class="gartner"><div class="gartner-banner"><div class="gartner-banner-wrap"> <span class="ban-txt"><p>Rated for top 20 Customer Service Software by users like you on <span class="text-blur">Capterra</span></p> </span> <span class="aware-badge"> <span> <span class="img-leads"> </span> <span class="stars-container stars-4-5">★★★★★</span> </span> <span class="rating-txt"> <em class="text-blur">4.5</em> </span> </span></div> <a href="/desk/gartner-customer-engagement-center-mq-2020.html" target="_blank" class="gartner-page" rel="noopener"> </a></div></div></div> </section> <section class="badge split"><div class="content-wrap desc-wrap "><div class="cont-wrap"><h2>Which is the right tool for the best customer service management?</h2><p>A help desk software is a go-to tool to have meaningful customer interactions and empowering them to utilize your product/service to its maximum and you can rest assured that you will never breach an SLA or leave a customer unhappy.</p></div><div class="image-wrap trust-brands"><h2>Join over 40000 customers</h2><div class="trust-brands-wrap"><ul class="tp-lists"><li class="tb-nhs"><span>NHS</span></li><li class="tb-daimler"><span>daimler</span></li><li class="tb-cummins"><span>cummins</span></li><li class="tb-godrej"><span>Godrej</span></li><li class="tb-rio-tinto"><span>rio tinto</span></li><li class="tb-essilor"><span>essilor</span></li><li class="tb-rogers"><span>rogers</span></li><li class="tb-lyca-mobile"><span>lyca mobile</span></li><li class="tb-mcafee"><span>mcafee</span></li><li class="tb-stella-telecom"><span>stella telecom</span></li><li class="tb-tugo"><span>tugo</span></li><li class="tb-jaguar"><span>jaguar</span></li><li class="tb-rutgers"><span>rutgers</span></li></ul></div></div></div> </section> <section class="content-part"><div class="content-wrap"><h2>Here are some of the top features that make Zoho Desk the industry's favorite customer service software.</h2></div><div class="content-wrap slide-left-right"><div class="left-side"><ul><li class="active" data-id="assignment"><span class="ztax-txt">Automatic ticket assignment</span></li><li data-id="collaboration"><span class="ztax-txt">Ticket Collaboration</span></li><li data-id="communication"><span class="ztax-txt">Single interface communication</span></li><li data-id="interactions"><span class="ztax-txt">Convert interactions into tickets</span></li><li data-id="dashboard"><span class="ztax-txt">Daily dashboard</span></li><li data-id="insights"><span class="ztax-txt">Reports and insights</span></li><li data-id="knowledge"><span class="ztax-txt">Knowledge Base</span></li><li data-id="forums"><span class="ztax-txt">Communities and Forums</span></li><li data-id="portals"><span class="ztax-txt">In-app service portals</span></li></ul></div><div class="right-side"><ul><li class="active assignment drop-shadow"><h2 class="active">Automatic ticket assignment</h2><div><p>Direct assignment and Round Robin automations help managers reduce the amount of manual work they put in so they can concentrate on more important tasks.</p> <picture> <source srcset="//www.zohowebstatic.com/sites/zweb/images/desk/ticket-assignment.webp" type="image/webp"> <img alt="" src="//www.zohowebstatic.com/sites/zweb/images/desk/ticket-assignment.jpg"> </picture></div></li><li class="collaboration"><h2>Ticket Collaboration</h2><div><p>Your customer service reps can tag people from multiple teams, letting people from those teams comment and reply to tickets whenever they need to step in.</p> <picture> <source srcset="//www.zohowebstatic.com/sites/zweb/images/desk/ticket-collaboration.webp" type="image/webp"> <img alt="" src="//www.zohowebstatic.com/sites/zweb/images/desk/ticket-collaboration.png"> </picture></div></li><li class="communication"><h2>Single interface communication</h2><div><p>View and reply to all customer requests, from multi channel, from one screen. This brings email, social media, live chat, phone calls, and web forms together so the customer service made easy to manage.</p> <picture> <source srcset="//www.zohowebstatic.com/sites/zweb/images/desk/single-interface-communication.webp" type="image/webp"> <img alt="" src="//www.zohowebstatic.com/sites/zweb/images/desk/single-interface-communication.png"> </picture></div></li><li class="interactions drop-shadow"><h2>Convert interactions into tickets</h2><div><p>Log and monitor phone conversations, convert them to new tickets, or attach them to existing ones. Convert social media interactions and live chat into tickets, all at the click of a button.</p> <picture> <source srcset="//www.zohowebstatic.com/sites/zweb/images/desk/convert-interactions-into-tickets.webp" type="image/webp"> <img alt="" src="//www.zohowebstatic.com/sites/zweb/images/desk/convert-interactions-into-tickets.jpg"> </picture></div></li><li class="dashboard drop-shadow"><h2>Daily dashboard</h2><div><p>Access customer ticket traffic data, customer happiness levels, unassigned tickets, and agent ticket load from one dashboard, the HQ. Managers can also reply to or reassign tickets based on their analysis from within the HQ.</p> <picture> <source srcset="//www.zohowebstatic.com/sites/zweb/images/desk/daily-dashboard.webp" type="image/webp"> <img alt="" src="//www.zohowebstatic.com/sites/zweb/images/desk/daily-dashboard.jpg"> </picture></div></li><li class="insights"><h2>Reports and insights</h2><div><p>Monitor your team's performance on customer service, customize and schedule reports. You can create custom dashboards with just the data that your business requires.</p> <picture> <source srcset="//www.zohowebstatic.com/sites/zweb/images/desk/reports-and-insights.webp" type="image/webp"> <img alt="" src="//www.zohowebstatic.com/sites/zweb/images/desk/reports-and-insights.png"> </picture></div></li><li class="knowledge drop-shadow"><h2>Knowledge Base</h2><div><p>By creating a Knowledge Base with help articles and FAQs, your customers can find answers without waiting for agents. This reduces the ticket load for your reps, leaving them more time for the complex issues that really need their attention.</p> <picture> <source srcset="//www.zohowebstatic.com/sites/zweb/images/desk/knowledge-base.webp" type="image/webp"> <img alt="" src="//www.zohowebstatic.com/sites/zweb/images/desk/knowledge-base.jpg"> </picture></div></li><li class="forums"><h2>Communities and Forums</h2><div><p>Customers can start and participate in discussions, suggest ideas, and resolve issues amongst themselves. You can also use this platform to post product announcements to your customers.</p> <picture> <source srcset="//www.zohowebstatic.com/sites/zweb/images/desk/communities-and-forums.webp" type="image/webp"> <img alt="" src="//www.zohowebstatic.com/sites/zweb/images/desk/communities-and-forums.png"> </picture></div></li><li class="portals drop-shadow"><h2>In-app service portals</h2><div><p>Bring your Help Center directly to your website and strengthen self-service. Chat with Zia, an AI-powered conversation assistant.Customers can chat with Zia right from your mobile app or website. Zia processes their questions and suggests appropriate solutions from your Knowledge Base.</p> <img alt="" src="//www.zohowebstatic.com/sites/zweb/images/desk/just-ask-zia-2x.jpg"></div></li></ul></div></div> </section> <section class="testimonial-section yellow"><div class="content-wrap"><div class="testimonial-wrap desktop"> <span class="act-slider">1/3</span><ul class="testimonial-slider"><li><div class="z-testdetails"><div> <img alt="felipe" src="//www.zohowebstatic.com/sites/zweb/images/desk/felipe.jpg"></div><div><span>Felipe Quiceno</span> Manager</div></div><p class="testi-one">"Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that."</p></li><li><div class="z-testdetails"><div> <img alt="alex" src="//www.zohowebstatic.com/sites/zweb/images/desk/img-alex.jpg"></div><div><span>Alexander Buhler</span> Manager</div></div><p class="testi-two">"Easy to set up, nice design, and easy to navigate. Great value for small projects and can be scaled to larger projects at any time."</p></li><li><div class="z-testdetails"><div><img alt="swaroop" src="//www.zohowebstatic.com/sites/zweb/images/desk/img-swar.jpg"></div><div><span>Swaroop Naik</span> Senior Manager</div></div><p>" As a platform, it has a simple user interface and can be customized according to our specific requirements without much effort. The customer service team at Zoho has provided us excellent support as well."</p></li></ul></div><div class="testimonial-wrap mobile"><ul class="testimonial-slider"><li><div class="z-testdetails"><div class="user-pic"> <img alt="felipe" src="//www.zohowebstatic.com/sites/zweb/images/desk/felipe.jpg"></div><div><span>Felipe Quiceno</span> Manager</div></div><p class="testi-one">"Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that."</p><div class="user-brand"><span class="brandsprite-img bancolombia-icon"> </span></div></li><li><div class="z-testdetails"><div class="user-pic"> <img alt="alex" src="//www.zohowebstatic.com/sites/zweb/images/desk/img-alex.jpg"></div><div><span>Alexander Buhler</span> Manager</div></div><p class="testi-two">"Easy to set up, nice design, and easy to navigate. Great value for small projects and can be scaled to larger projects at any time."</p><div class="user-brand"><span class="brandsprite-img sonu-icon"> </span></div></li><li><div class="z-testdetails"><div class="user-pic"><img alt="swaroop" src="//www.zohowebstatic.com/sites/zweb/images/desk/img-swar.jpg"></div><div><span>Swaroop Naik</span> Senior Manager</div></div><p>" As a platform, it has a simple user interface and can be customized according to our specific requirements without much effort. The customer service team at Zoho has provided us excellent support as well."</p><div class="user-brand"><span class="brandsprite-img mercedes-icon"> </span></div></li></ul></div></div> </section> <section class="htabsection"><div class="content-wrap bagde"><h2>Don’t mean to brag but</h2><ul><li class="badge-1"><li class="badge-2"><li class="badge-3"><li class="badge-4"><li class="badge-5"></ul></div><div class="content-wrap"><h2>Mobile-first capabilities</h2><ul class="htabs"> <span class="selected"> </span><li class="selected" index="0">Ticketing app</li><li index="1">Radar for managers</li></ul><div class="htabs-content"><div class="hcont-sec active-htab"><div><h3>Ticketing app</h3><p>You can provide seamless issue tracking without being tied to the desk with Zoho Desk's contemporary mobile help desk apps. Agents can view, reply, collaborate with other teams, and reassign tickets from the Zoho Desk mobile app.</p> <img alt="" src="//www.zohowebstatic.com/sites/zweb/images/desk/startups-staying-mobile.png"></div></div><div class="hcont-sec"><h3>Radar for managers</h3><p>For managers, the Radar app gives agents and managers a comprehensive view of critical metrics such as ticket resolution time, customer happiness, live traffic, and individual agent stats, on the go. This helps catch exceptions and anomalies well in time.</p> <img alt="" src="//www.zohowebstatic.com/sites/zweb/images/desk/radar-realtime-stats.jpg"></div></div></div> </section> <section class="table-comp"><div class="content-wrap"><div class="title"><h2>Why is Zoho Desk the best choice?</h2><p>As the industry’s first context-aware help desk software, Zoho Desk provides context about customers, conversations, and integrations. Most businesses in the market claims they’re the best. But here’s what makes Zoho Desk truly stand apart: It has features no one else is offering, packed within budget-friendly plans.</p></div><div class="table-wrap col-5"><ul class="header-sticky"><li> <span>Features</span> <span class="zd-title"><span>Zoho Desk</span></span> <span class="zd-title"><span>Zendesk</span></span> <span class="zd-title"><span>Service Cloud</span></span> <span class="zd-title"><span>Freshdesk</span></span></li></ul><ul class="table-body"><li> <span>Features</span> <span class="zd-title"><span>Zoho Desk</span></span> <span class="zd-title"><span>Zendesk</span></span> <span class="zd-title"><span>Service Cloud</span></span> <span class="zd-title"><span>Freshdesk</span></span></li><li> <span>Real-time notification center</span> <span class="zv-tick"><span> </span></span> <span class="zv-cross"><span> </span></span> <span class="zv-cross"><span> </span></span> <span class="zv-cross"><span> </span></span></li><li> <span>Team Ticket feed</span> <span class="zv-tick"><span> </span></span> <span class="zv-cross"><span> </span></span> <span class="zv-cross"><span> </span></span> <span class="zv-cross"><span> </span></span></li><li> <span>Two-way integration with Zoho CRM</span> <span class="zv-tick"><span> </span></span> <span class="zv-cross"><span> </span></span> <span class="zv-cross"><span> </span></span> <span class="zv-cross"><span> </span></span></li><li> <span>Team Chat</span> <span class="zv-tick"><span> </span></span> <span class="zv-cross"><span> </span></span> <span class="zv-cross"><span> </span></span> <span class="zv-cross"><span> </span></span></li><li> <span>AI-powered voice assistant</span> <span class="zv-tick"><span> </span></span> <span class="zv-cross"><span> </span></span> <span class="zv-tick"><span> </span></span> <span class="zv-cross"><span> </span></span></li><li> <span>Custom Reports</span> <span class="zv-tick"><span> </span></span> <span class="zv-tick"><span> </span></span> <span class="zv-cross"><span> </span></span> <span class="zv-cross"><span> </span></span></li><li> <span>Custom Dashboards</span> <span class="zv-tick"><span> </span></span> <span class="zv-tick"><span> </span></span> <span class="zv-tick"><span> </span></span> <span class="zv-cross"><span> </span></span></li><li> <span>Dedicated Mobile App for Managers</span> <span class="zv-tick"><span> </span></span> <span class="zv-cross"><span> </span></span> <span class="zv-tick"><span> </span></span> <span class="zv-cross"><span> </span></span></li><li> <span>Advanced process automation</span> <span class="zv-tick"><span> </span></span> <span class="zv-cross"><span> </span></span> <span class="zv-tick"><span> </span></span> <span class="zv-cross"><span> </span></span></li></ul></div></div> </section> <section class="comparison"><div class="content-wrap"><div class="title"><h2>There's just one thing that we DON'T have: Unreasonable prices</h2><h4>Number of users : <span class="slider-value">50</span></h4></div><div id="slider"></div><div class="barchart-wrap"><div class="bar-wrap"><div class="bar zoho-bar"> <span class="price">$250</span> <span>Zoho Desk</span></div></div><div class="bar-wrap"><div class="bar zendesk-bar"> <span class="price">$990</span> <span>Zendesk Support</span></div></div><div class="bar-wrap"><div class="bar freshdesk-bar"> <span class="price">$700</span> <span>Freshdesk</span></div></div><div class="bar-wrap"><div class="bar desk-com-bar"> <span class="price">$1000</span> <span>Service Cloud Enterprise</span></div></div></div><p class="sm-txt">Save at least 49% with Zoho Desk.</p></div> </section> <sectiom class="bottom-cta"><div class="content-wrap"><h2>Save the world from bad customer service by choosing the right help desk software.</h2><p><a class="act-btn cta-btn" href="/desk/signup.html">TRY ZOHO DESK FOR FREE</a><a class="custom-cta" href="/desk/pricing-comparison.html">Edition Comparison</a></p></div> </sectiom> <section id="sign-form-customized"> <span class="close-btn"><span> </span></span><div class="signup-box"><h5>Get started today.</h5><div id="czone-home"></div></div> </section></div></div> </main> <footer><div class="zw-product-footer"></div><div class="zw-global-footer"></div><div class="zw-only-copyright"></div><div class="zw-promo-bottom"></div> </footer> <aside><div class="zw-other-info"></div> </aside><script src="//www.zohowebstatic.com/sites/zweb/js/common/zcms.js"></script><script src="//www.zohowebstatic.com/sites/zweb/js/common/slick-plugin.js"></script><script src="//www.zohowebstatic.com/sites/zweb/js/common/lyte-lazyload.js"></script><script src="//www.zohowebstatic.com/sites/zweb/js/common/zohocustom.js"></script><script src="//www.zohowebstatic.com/sites/zweb/js/product/desk.js"></script><script src="//www.zohowebstatic.com/sites/zweb/js/node/desk/7209-en.js"></script></body></html>