Tech Disruptions & AI Driven CX

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} .count-area-content p { color: #fff; font-size: 18px; } /* Faq End */ /*.rounded-circle { height:50px; }*/ @media only screen and (max-width: 767px) { .videoImg {position: relative; width: 80px; height: 80px; } .tab-teaser-sub img {width: 80px !important; height: 80px; } .tab-teaser-sub .pl-0 {padding-left: 15px !important;} .custom-table td { font-size: 13px; padding-left: 30px; vertical-align: inherit !important; } } </style> <div class="main-wrapper" style="background-color: #f7f7f7; margin-top:75px;" id="overviews"> <div class="header-hero"> <div class="hero-content"> <div class="container"> <div class="row"> <div class="col-xl-7 c-width-58 lineheight-reset col-lg-7 col-md-12"> <div class="white font28"> MarketsandMarkets</div> <h1 class="hero-title pink py-4"> Technology Disruptions & AI Driven CX Webinar </h1> <p><span class="c-white font18 pr-4"><span class="fa fa-calendar mr-3"></span> 2nd December 2024 - 8 PM IST </span></p> <a href="https://events.marketsandmarkets.com/tech-disruption-ai-driven-cx-webinar/register" class="js-scroll-trigger"><button class="btn btn-info btn-lg mb-2">Register Now</button></a>  </div> <div class="col-xl-5 c-width-37 col-lg-5 col-md-12"> <div class="row bannerRhs"> </div> </div> </div> </div> </div> </div> </div> <div class="container"> <div class="count-area" data-diff="100">  <div class="count-box justify-content-center" style="z-index:11;"> <div class="row justify-content-center"> <div class="col-12"> <div class="row" uk-scrollspy="cls: uk-animation-slide-top-small;delay:300; repeat: true"> <div class="col text-center p-3 count-area-content"> <h2 class="c-white"><span class="count-digit">75</span>+</h2> <p>Minutes</p> </div> <div class="col text-center p-3 border-left count-area-content"> <h2 class="c-white"><span class="count-digit">5</span>+</h2> <p>Industry Leaders</p> </div> <div class="col text-center p-3 border-left count-area-content"> <h2 class="c-white"><span class="count-digit">1</span>+</h2> <p>Stellar Panel</p> </div> </div> </div> </div> </div> </div> </div> <div class="container pb-4"> <div class="py-4"> <h2 class="pageHead">Redefining Travel & Transportation for the Modern Traveler!</h2> <p class="font15"><p>The tectonic plates are shifting within the evolving travel, tourism and transportation industry. The emergent demand of the modern-day traveler is both a daunting challenge and a realm of unprecedented opportunities for companies in this domain.</p> <p>Estimates peg the <strong>spending on customer experiences (CX) in the travel, tourism, and transportation domain at 75 Billion USD </strong>(globally), which is likely to continue increasing at a breakneck pace. Companies are increasingly looking at AI-driven customer experience solutions to respond to these novel challenges and capitalize on the contemporary opportunities available .</p> </p> </div> <p>Advanced technologies such as <strong>artificial intelligence (AI), virtual experiences, marketing automation, customer intelligence, and big data analytics </strong>among others are enhancing both front-end customer services and back-end operations. From streamlined booking platforms to real-time data insights, AI is reshaping every step of the traveler’s journey, offering <strong>unprecedented personalization, convenience, and operational efficiency</strong>. For instance, Booking.com has recently introduced AI Trip Planner, based on LLM technology and OpenAI’s ChatGPT it can create a conversational experience for people to start their trip planning process. Similarly, AI powered chatbots has enabled Airbnb to streamline guest communications and offer quick resolutions.</p> <p>The modern traveler operates in a <strong>hyper-connected world </strong>where real-time access to information is a baseline expectation. One of the most transformative <strong>technologies redefining CX in travel is the Customer Data Platform (CDP) </strong>which allows travel companies to centralize customer data from multiple touchpoints into a single, unified view, providing a holistic perspective of each customer. For example, airlines can track a customer’s previous flight history, preferences for seating or meals, and can help travel companies offer targeted promotions, personalized itineraries, or even anticipate service needs such as hotel bookings or rental cars.<br /> <br /> Furthermore, <strong>loyalty management </strong>systems have gone beyond traditional points-based rewards, and are now delivering personalized experiences, exclusive access, and even dynamic offers based on a customer’s unique preferences and behaviors. By integrating loyalty management systems with CDPs, companies can maintain a continuous dialogue with their customers and can help in nurturing long-term relationships and increasing customer lifetime value.</p> <p>However, integrating advanced technology solutions comes with <strong>significant challenges</strong>. Many travel providers still use <strong>legacy systems </strong>that struggle to integrate with AI-powered platforms, leading to inefficiencies and <strong>service interruptions</strong>. Furthermore, <strong>high costs of implementing cutting-edge solutions </strong>pose barriers, especially for small & mid-sized companies.</p> </div> <div class="wte-Wrap"> <div class="container"> <h3 class="e-head0">WHAT TO EXPECT</h3>  <div class="tab-teaser"> <div class="tab-menu"> <ul> <li><a href="#" class="active" data-rel="tab-11"> <svg class="mr-2" xmlns="http://www.w3.org/2000/svg" width="40" height="40" fill="currentColor" class="bi bi-card-checklist" viewBox="0 0 16 16"> <path d="M14.5 3a.5.5 0 0 1 .5.5v9a.5.5 0 0 1-.5.5h-13a.5.5 0 0 1-.5-.5v-9a.5.5 0 0 1 .5-.5h13zm-13-1A1.5 1.5 0 0 0 0 3.5v9A1.5 1.5 0 0 0 1.5 14h13a1.5 1.5 0 0 0 1.5-1.5v-9A1.5 1.5 0 0 0 14.5 2h-13z"/> <path d="M7 5.5a.5.5 0 0 1 .5-.5h5a.5.5 0 0 1 0 1h-5a.5.5 0 0 1-.5-.5zm-1.496-.854a.5.5 0 0 1 0 .708l-1.5 1.5a.5.5 0 0 1-.708 0l-.5-.5a.5.5 0 1 1 .708-.708l.146.147 1.146-1.147a.5.5 0 0 1 .708 0zM7 9.5a.5.5 0 0 1 .5-.5h5a.5.5 0 0 1 0 1h-5a.5.5 0 0 1-.5-.5zm-1.496-.854a.5.5 0 0 1 0 .708l-1.5 1.5a.5.5 0 0 1-.708 0l-.5-.5a.5.5 0 0 1 .708-.708l.146.147 1.146-1.147a.5.5 0 0 1 .708 0z"/> </svg> Key Areas of Discussion</a></li> </ul> </div> <style> </style> <div class="tab-main-box"> <div class="tab-box" id="tab-11" style="display:block;"> <div class="row d-flex align-items-center"> <div class="col-12 col-md-9"> <p><ol> <li> <p>How can companies/markets deploy advanced technologies like CDPs, marketing automation, predictive analytics, to cater to the changing expectations of customers in quest of competitive advantage?<br />  </p> </li> <li> <p>What are the most promising AI applications (chatbots, virtual assistants, predictive analytics) and emerging technologies like virtual reality (VR) revolutionizing the future of customer experience in the travel and transportation sector?<br />  </p> </li> <li> <p>How do you overcome challenges in implementing emerging technologies (e.g., AI, automation, immersive tech) in travel & transportation industry? What factors were most important while selecting the solutions? and How have you measured the success of the implementation?<br />  </p> </li> <li> <p>What strategies are you using to modernize your loyalty management systems, and how do you see blockchain improving trust, traceability, and customer satisfaction in reward distribution?<br />  </p> </li> <li> <p>How can companies strike a balance between offering personalized customer experiences and maintaining data privacy for travelers?</p> </li> </ol> </p> </div> <div class="col-12 col-md-3"> <svg class="c-grayLight" xmlns="http://www.w3.org/2000/svg" width="200" height="200" fill="currentColor" class="bi bi-card-checklist" viewBox="0 0 16 16"> <path d="M14.5 3a.5.5 0 0 1 .5.5v9a.5.5 0 0 1-.5.5h-13a.5.5 0 0 1-.5-.5v-9a.5.5 0 0 1 .5-.5h13zm-13-1A1.5 1.5 0 0 0 0 3.5v9A1.5 1.5 0 0 0 1.5 14h13a1.5 1.5 0 0 0 1.5-1.5v-9A1.5 1.5 0 0 0 14.5 2h-13z"/> <path d="M7 5.5a.5.5 0 0 1 .5-.5h5a.5.5 0 0 1 0 1h-5a.5.5 0 0 1-.5-.5zm-1.496-.854a.5.5 0 0 1 0 .708l-1.5 1.5a.5.5 0 0 1-.708 0l-.5-.5a.5.5 0 1 1 .708-.708l.146.147 1.146-1.147a.5.5 0 0 1 .708 0zM7 9.5a.5.5 0 0 1 .5-.5h5a.5.5 0 0 1 0 1h-5a.5.5 0 0 1-.5-.5zm-1.496-.854a.5.5 0 0 1 0 .708l-1.5 1.5a.5.5 0 0 1-.708 0l-.5-.5a.5.5 0 0 1 .708-.708l.146.147 1.146-1.147a.5.5 0 0 1 .708 0z"/> </svg> </div> </div> </div> </div> </div>  </div> </div> <div class="spicker py-5 " id="speakers"> <div class="container"> <h3 class="white pt-4">SPEAKERS</h3> <div class="scrollright scrollbar"> <div class="row"> <div class="col-md-2 per20"> <img src="https://events.marketsandmarkets.com/imagesdata/speakers/978023765-IA-Web.png" alt="Iovana May Cervantes" class="w-100"> <div class="py-3"> <h3 class="white font22">Iovana May Cervantes </h3> <p class="font13 white linehight17">VP of Global Customer Service, <b>GetYourGuide</b></p> </div> </div> <div class="col-md-2 per20"> <img src="https://events.marketsandmarkets.com/imagesdata/speakers/1076164494-TD-WEB.jpg" alt="Tarun Dhawan" class="w-100"> <div class="py-3"> <h3 class="white font22">Tarun Dhawan </h3> <p class="font13 white linehight17">Director of Product, <b>SIXT </b></p> </div> </div> <div class="col-md-2 per20"> <img src="https://events.marketsandmarkets.com/imagesdata/speakers/910465338-Colin-WEB.jpg" alt="Colin Emberson " class="w-100"> <div class="py-3"> <h3 class="white font22">Colin Emberson </h3> <p class="font13 white linehight17">VP of Commercial Operations, <b>Coach USA</b></p> </div> </div> <div class="col-md-2 per20"> <img src="https://events.marketsandmarkets.com/imagesdata/speakers/1628011211-TA-WEB.jpg" alt="Tarun Aggarwal" class="w-100"> <div class="py-3"> <h3 class="white font22">Tarun Aggarwal </h3> <p class="font13 white linehight17">SVP and Business Head, <b>HCLTech </b></p> </div> </div> <div class="col-md-2 per20"> <img src="https://events.marketsandmarkets.com/imagesdata/speakers/1994892157-KG-Web.jpg" alt="Katyayan Gupta" class="w-100"> <div class="py-3"> <h3 class="white font22">Katyayan Gupta </h3> <p class="font13 white linehight17">Vice President - Advisory, <b>MarketsandMarkets</b></p> </div> </div> </div> </div> <div class="fadebox"></div> <div class="text-right py-2">  <a href="https://events.marketsandmarkets.com/tech-disruption-ai-driven-cx-webinar/speakers"><button type="submit" class="btn btn-primary btngreen">View All Speakers</button></a> </div> </div> </div> <div class="bg-white p-4"> <div class="container">    <div class="row" id="venue"> <div class="col-12 col-md-9"> <style> .gallery .inner { position: relative; 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