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globalnav-item-store globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/hk/shop/goto/store" data-globalnav-item-name="store" data-topnav-flyout-trigger-compact="true" data-analytics-title="store" data-analytics-element-engagement="hover - store" aria-label="Store" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-store"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 30 44" width="30" xmlns="http://www.w3.org/2000/svg"><path d="m26.5679 20.4629c1.002 0 1.67.738 1.693 1.857h-3.48c.076-1.119.779-1.857 1.787-1.857zm2.754 2.672v-.387c0-1.963-1.037-3.176-2.742-3.176-1.735 0-2.848 1.289-2.848 3.276 0 1.998 1.096 3.263 2.848 3.263 1.383 0 2.367-.668 2.66-1.746h-1.008c-.264.557-.814.856-1.629.856-1.072 0-1.769-.791-1.822-2.039v-.047zm-9.547-3.451h.96v.937h.094c.188-.615.914-1.049 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globalnav-item-ipad globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/hk/en/ipad/" data-globalnav-item-name="ipad" data-topnav-flyout-trigger-compact="true" data-analytics-title="ipad" data-analytics-element-engagement="hover - ipad" aria-label="iPad" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-ipad"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 24 44" width="24" xmlns="http://www.w3.org/2000/svg"><path d="m14.9575 23.7002c0 .902-.768 1.582-1.805 1.582-.732 0-1.277-.375-1.277-1.02 0-.632.422-.966 1.383-1.031l1.699-.111zm-1.395-4.072c-1.347 0-2.343.668-2.478 1.681h1.019c.141-.498.668-.785 1.424-.785.944 0 1.43.428 1.43 1.207v.574l-1.822.112c-1.471.088-2.303.738-2.303 1.869 0 1.154.908 1.881 2.133 1.881.844 0 1.535-.369 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class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/hk/en/iphone/" data-globalnav-item-name="iphone" data-topnav-flyout-trigger-compact="true" data-analytics-title="iphone" data-analytics-element-engagement="hover - iphone" aria-label="iPhone" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-iphone"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"><path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 2.039 1.822 2.039.815 0 1.366-.298 1.629-.855zm-12.282-4.682h.961v.996h.094c.316-.697.932-1.107 1.898-1.107 1.418 0 2.209.838 2.209 2.338v4.09h-1.007v-3.844c0-1.137-.481-1.676-1.489-1.676s-1.658.674-1.658 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globalnav-item-vision globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/hk/en/apple-vision-pro/" data-globalnav-item-name="vision" data-topnav-flyout-trigger-compact="true" data-analytics-title="vision" data-analytics-element-engagement="hover - vision" aria-label="Vision" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-vision"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg xmlns="http://www.w3.org/2000/svg" width="34" height="44" viewBox="0 0 34 44"><g id="en-US_globalnav_links_vision_image_large"><rect id="box_" width="34" height="44" fill="none"></rect><path id="art_" 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your iPhone or iPad</h2> <p class="gb-paragraph">With your Apple Watch, in the Find My app, or on the web at iCloud.com/find, you can play a sound to help find your device if it's nearby or find it on a map. </p> <p class="gb-paragraph">If you can't find your device right away, <a href="#lost" class="gb-anchor" link-type="ANCHOR">mark it as lost to protect it</a></p> <p class="gb-paragraph"><a href="/en-hk/120837" class="gb-anchor" link-type="ICON">Learn what to do if your iPhone or iPad was stolen</a></p> <div class="gb-group group-column-layout column-2-layout"><div class="gb-group"><h3 class="gb-header">Use your Apple Watch</h3><p class="gb-paragraph">Think your iPhone is nearby? If you have an Apple Watch, open Control Center and tap the Ping your iPhone button. You can tap to play a sound on your iPhone or hold the button down to flash the iPhone flashlight, and you can even get directions to your phone's location right on your watch.*</p><p class="gb-paragraph"><a href="https://support.apple.com/guide/watch/apd06bc15da1/watchos" class="gb-anchor" link-type="ICON">Open Control Center on Apple Watch</a></p></div><div class="gb-group"><h3 class="gb-header">Use Find Devices on iCloud.com/find</h3><p class="gb-paragraph">When you sign in to iCloud.com/find, you don't need to enter a verification code — so you can use Find Devices even if your trusted device is lost. If you're asked to enter a verification code, select the Find Devices button instead. On iCloud.com/find, you can also mark your device as lost.</p><p class="gb-paragraph"><a href="https://www.icloud.com/find/" class="gb-anchor" aria-label="Use Find Devices to find your lost iPhone or iPad" link-type="External link">Sign in to iCloud.com/find</a></p></div></div> <div class="gb-group group-column-layout column-2-layout"><div class="gb-group"><h3 class="gb-header">Use the Find My app on another device</h3><p class="gb-paragraph">If you have another Apple device that's signed in with your Apple Account, use Find My on that device to lock and find your iPhone or iPad.</p><p class="gb-paragraph"><a href="/en-hk/104978" class="gb-anchor" aria-label="Find your lost devices or items with Find My" link-type="ICON">Use Find My on another Apple device</a></p></div><div class="gb-group"><h3 class="gb-header">Use a family member's device</h3><p class="gb-paragraph">If you're part of a Family Sharing group, your devices can appear in Find My on your family members' devices.</p><p class="gb-paragraph"><a href="https://support.apple.com/guide/iphone/iph6231f621a" class="gb-anchor" aria-label="Use Find My on a family member's Apple device" link-type="ICON">Use a family member's iPhone</a></p></div></div> <div class="note gb-note"><p class="gb-paragraph">*To use Precision Finding to get directions to your iPhone with the Ping your iPhone button, you need Apple Watch Series 9 or Apple Watch Ultra 2 and iPhone 15 or later. If your Apple Watch is in <a href="/en-hk/108320" class="gb-anchor" aria-label="Use Low Power Mode on your Apple Watch">Low Power </a>Mode, you can't get directions to your iPhone with the Ping your iPhone button.</p></div> <h2 class="gb-header">Mark as your iPhone or iPad as lost</h2> <p class="gb-paragraph">When you mark your iPhone or iPad as lost, your device is put in Lost Mode — it's locked with a passcode, payment cards and passes that you use with Apple Pay are suspended, and you can display a phone number and message for someone who finds your device.</p> <ul class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">If you turned on Stolen Device Protection for iPhone, you need to authenticate with Face ID or Touch ID to turn off Lost Mode.</p></li><li class="gb-list_item"><p class="gb-paragraph">If you have AppleCare+ with Theft and Loss, don't remove your iPhone from Find My or your Apple Account until your claim has been fully approved.</p></li></ul> <div class="callout gb-callout"><p class="gb-paragraph">Apple will never contact you to say that your iPhone or iPad has been found. Never share your device passcode or other account information (such as passwords or verification codes) with anyone else.</p><p class="gb-paragraph">Stay vigilant to avoid social engineering schemes, including phishing messages, phony support calls, and other scams.</p><p class="gb-paragraph"><a href="/en-hk/102568" class="gb-anchor" link-type="ICON">Learn more about social engineering and steps that you can take to protect your personal data</a></p></div> <h3 class="gb-header">Use Find Devices on iCloud.com/find</h3> <p class="gb-paragraph">To sign in to iCloud.com/find, you don't need a verification code — so you can mark your device as lost, even if it's your trusted device that's lost. If you're asked for a verification code, select the Find Devices button instead.</p> <p class="gb-paragraph"><a href="https://www.icloud.com/find/" class="gb-anchor" link-type="External link">Mark your device as lost on iCloud.com/find</a></p> <p class="gb-paragraph"><a href="https://support.apple.com/guide/icloud/mmfc0f0165/icloud" class="gb-anchor" link-type="ICON">Learn more about using Lost Mode on iCloud.com</a></p> <h3 class="gb-header">Use the Find My app on another device or a family member's device</h3> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">In the Find My app (or Find Devices on Apple Watch), select your missing iPhone or iPad.</p></li><li class="gb-list_item"><p class="gb-paragraph">Scroll down to Mark as Lost (or Lost Mode), then select Activate (on Apple Watch, turn on Lost Mode).</p></li><li class="gb-list_item"><p class="gb-paragraph">Follow the onscreen steps if you want to display your contact information on your missing device.</p></li><li class="gb-list_item"><p class="gb-paragraph">If needed, select Activate.</p></li></ol> <p class="gb-paragraph">On a family member's device, your iPhone or iPad appears underneath their devices.</p> <div class="note gb-note"><p class="gb-paragraph">If Find My wasn't turned on for your device before it was lost or stolen, it won't appear at iCloud.com/find or in the Find My app and you can't mark it as lost or remotely erase it. To protect your personal information, you should sign in to <a href="https://account.apple.com" class="gb-anchor">account.apple.com</a> and change your Apple Account password right away.</p></div> <h2 class="gb-header">If your iPhone or iPad is lost permanently</h2> <p class="gb-paragraph">If your iPhone or iPad is lost and you're unable to find it, follow these additional steps to protect your accounts and personal information, and replace your device (if applicable).</p> <h3 class="gb-header">File a claim with AppleCare+ with Theft and Loss</h3> <p class="gb-paragraph">If your iPhone is covered by AppleCare+ with Theft and Loss, <a href="https://support.apple.com/iphone/theft-loss-claims" class="gb-anchor">file a claim for an iPhone replacement</a>.</p> <p class="gb-paragraph">Don't remove your iPhone from Find My or your Apple Account until your claim has been fully approved.</p> <div class="note gb-note"><p class="gb-paragraph">AppleCare+ with Theft and Loss is not available in all countries and regions.</p></div> <h3 class="gb-header">Report your missing iPhone or iPad</h3> <ul class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Report it to local law enforcement. They might request the serial number of your iPhone or iPad, which you can find even if you don't have the device.</p></li><li class="gb-list_item"><p class="gb-paragraph">Contact your wireless carrier to report your missing iPhone, ask them to disable your account, and file a claim if your iPhone is covered under your wireless carrier plan.</p></li></ul> <p class="gb-paragraph"><a href="/en-hk/108037#help" class="gb-anchor" aria-label="Find the serial number of your iPhone" link-type="ICON">Learn how to find the serial number of your device</a></p> <h3 class="gb-header">Update your account information</h3> <ul class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Change your Apple Account password: Sign in to <a href="https://account.apple.com" class="gb-anchor" aria-label="Manage your Apple ID">account.apple.com</a>, then choose Sign-in and Security. Select Password and follow the onscreen instructions.</p></li><li class="gb-list_item"><p class="gb-paragraph">Remove your iPhone or iPad from your Apple Account trusted devices: Sign in to <a href="https://account.apple.com/" class="gb-anchor" aria-label="Manage your Apple ID">account.apple.com</a>, then choose Devices from the sidebar. Select your device, scroll down, and select Remove from account.</p></li><li class="gb-list_item"><p class="gb-paragraph">If you filed a claim with AppleCare+ with Theft and Loss, don't remove the iPhone from Find My or your Apple Account until your claim has been fully approved.</p></li><li class="gb-list_item"><p class="gb-paragraph">If you have Stolen Device Protection turned on for your missing iPhone, you might not be able to update some account information on the web (such as changing your Apple Account password or removing your device from your Apple Account). To make these account changes, you can use another trusted iPhone, iPad, or Mac.</p></li></ul> <h3 class="gb-header">Remotely erase your iPhone or iPad</h3> <ul class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">If your device can't be recovered, erase it. Make sure that you've tried everything else to find it — erasing your device can't be undone.</p></li><li class="gb-list_item"><p class="gb-paragraph">You can remotely erase your device using the Find My app on another device or at <a href="https://www.icloud.com/find/" class="gb-anchor" aria-label="Find Devices on the web">iCloud.com/find</a>.</p></li><li class="gb-list_item"><p class="gb-paragraph">If your device has iOS 15 or later, or iPadOS 15 or later, you can still use Find My or <a href="https://www.icloud.com/find/" class="gb-anchor" aria-label="Find Devices on the web">iCloud.com/find</a> to locate it after you erase it.</p></li><li class="gb-list_item"><p class="gb-paragraph">If you filed a claim with AppleCare+ with Theft and Loss, don't remove the device from Find My or your Apple Account, even if you remotely erase it.</p></li></ul> <div class="note gb-note"><p class="gb-paragraph">If your device is offline, the remote erase process begins the next time it's online.</p></div> <p class="gb-paragraph"><a href="https://support.apple.com/guide/icloud/mmfc0ef36f/icloud" class="gb-anchor" aria-label="Remotely erase your device" link-type="ICON">Remotely erase your iPhone or iPad on iCloud.com/find</a></p> <p class="gb-paragraph"><a href="https://support.apple.com/guide/iphone/iph21a030ae3/ios" class="gb-anchor" link-type="ICON">Remotely erase a device in the Find My app on iPhone</a></p> <div id="disclaimer"> <div class="sosumi"><p class="gb-paragraph">Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. 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