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src="https://travelodge.wpengine.com/wp-content/themes/travelodge/dist/images/hamburger.png"> </button> <a class="navbar-brand" href="https://www.travelodge.co.uk"><img src="https://travelodge.wpengine.com/wp-content/themes/travelodge/dist/svg/travelodge-web-logo.svg" width="176" height="44" alt="Travelodge"></a> <div id="bs4navbar" class="collapse navbar-collapse justify-content-end"><ul id="menu-primary-navigation" class="navbar-nav"><li id="menu-item-6" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-6 nav-item"><a href="https://www.travelodge.co.uk/" class="nav-link" data-ps2id-api="true">Home</a><li id="menu-item-7" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-7 nav-item"><a href="https://www.travelodge.co.uk/business" class="nav-link" data-ps2id-api="true">Business</a><li id="menu-item-2874" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2874 nav-item"><a href="https://pricefinder.travelodge.co.uk/" class="nav-link" data-ps2id-api="true">Best Price Finder</a><li id="menu-item-8" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-8 nav-item"><a href="https://www.travelodge.co.uk/hotel-deals" class="nav-link" data-ps2id-api="true">Deals</a><li id="menu-item-9" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-9 nav-item"><a href="https://www.travelodge.co.uk/destinations" class="nav-link" data-ps2id-api="true">Destinations</a><li id="menu-item-10" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-10 nav-item"><a href="https://www.travelodge.co.uk/manage-bookings" class="nav-link" data-ps2id-api="true">Manage Booking</a><li id="menu-item-81" class="button menu-item menu-item-type-custom menu-item-object-custom menu-item-81 nav-item"><a href="https://www.travelodge.co.uk/login" class="nav-link" data-ps2id-api="true">Login / Sign up</a></ul></div> </nav> </div> </header> <div class="page-builder"> <section class="module module-wysiwyg" > <div class="row"> <div class="content-container"> <h1><b>Travelodge responsible disclosure policy</b></h1> <p> </p> <p><span style="font-weight: 400;">Travelodge appreciates the investigative work into security vulnerabilities which is carried out by well-intentioned, ethical security researchers. We are committed to thoroughly investigating and resolving security issues in our platform and services in collaboration with the security community. This document defines a method by which we can work with the security research community to improve our online security.</span></p> <p><span style="font-weight: 400;"> </span></p> <h3><b>Scope</b></h3> <p><b> </b></p> <p><span style="font-weight: 400;">This disclosure policy applies only to vulnerabilities in Travelodge products and services under the following conditions:</span></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Only vulnerabilities which are original, previously unreported, and not already discovered by internal procedures are in scope.</span></li> </ul> <p><span style="font-weight: 400;">The following security issues are currently not in scope (please don’t report them):</span></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Volumetric vulnerabilities (i.e. simply overwhelming our service with a high volume of requests).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">TLS configuration weaknesses (e.g. “weak” cipher suite support, TLS1.0 support, sweet32 etc.).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Reports of non-exploitable vulnerabilities.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Reports indicating that our services do not fully align with “best practice” e.g. missing security headers (CSP, x-frame-options, x-prevent-xss etc) or suboptimal email related configuration (SPF, DMARC etc).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Reports of improper session management / session fixation vulnerabilities.</span></li> </ul> <p> </p> <h3><b>Bug Bounty</b></h3> <p><b> </b></p> <p><span style="font-weight: 400;">We </span><b>do not</b><span style="font-weight: 400;"> offer a paid bug bounty programme. We may, after due consideration, offer a token of appreciation to security researchers who take the time and effort to investigate and report security vulnerabilities to us according to this policy. This is entirely at our discretion. The uniqueness and rating of the vulnerability will be taken into consideration. </span></p> <p> </p> <h3><b>Reporting a vulnerability</b></h3> <p> </p> <p><span style="font-weight: 400;">If you have discovered an issue which you believe is an in-scope security vulnerability (please see section 2 above for more detail on scope), please email disclosure@travelodge.co.uk including:</span></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">The website or page in which the vulnerability exists.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">A brief description of the class (e.g. “XSS vulnerability”) of the vulnerability. Please avoid including any details which would allow reproduction of the issue at this stage. Detail will be requested subsequently. </span></li> </ul> <p><span style="font-weight: 400;">In accordance with industry convention, we ask that reporters provide a benign (i.e. non-destructive) proof of exploitation wherever possible. This helps to ensure that the report can be triaged quickly and accurately whilst also reducing the likelihood of duplicate reports and/or malicious exploitation for some vulnerability classes (e.g. sub-domain takeovers). Please ensure that you do not send your proof of exploit in the initial email if the vulnerability is still exploitable. Please also ensure that all proof of exploits is in accordance with our guidance (below), if you are in any doubt, please email disclosure@travelodge.co.uk for advice. Please read this document fully prior to reporting any vulnerabilities to ensure that you understand the policy and can act in compliance with it.</span></p> <p><span style="font-weight: 400;"> </span></p> <h3><b>What to expect</b></h3> <p><span style="font-weight: 400;"> </span><span style="font-weight: 400;">In response to your initial email to disclosure@travelodge.co.uk you will receive an acknowledgement reply email from the Travelodge Security Team, this is usually within 24 hours of your report being received.</span></p> <p><span style="font-weight: 400;">The acknowledgment email will include a ticket reference number which you can quote in any further communications with our Security Team.</span></p> <p><span style="font-weight: 400;">Following the initial contact, our Security Team will work to triage the reported vulnerability and will respond to you as soon as possible to confirm whether further information is required and/or whether the vulnerability qualifies as per the above scope or is a duplicate report. From this point, necessary remediation work will be assigned to the appropriate teams and/or supplier(s). Priority for bug fixes and/or mitigations will be assigned based on the severity of impact and complexity of exploitation. Vulnerability reports may take some time to triage and/or remediate, you’re welcome to enquire on the status of the process but please limit this to no more than once every 14 days, this helps our Security team focus on the reports as much as possible.</span></p> <p><span style="font-weight: 400;"> </span><span style="font-weight: 400;">Our Security Team will notify you when the reported vulnerability is resolved (or remediation work is scheduled) and will ask you to confirm that the solution covers the vulnerability adequately. We will offer you the opportunity to feed back to us on the process and relationship as well as the vulnerability resolution. This information will be used in strict confidence to help us improve the way in which we handle reports and/or develop services and resolve vulnerabilities. </span></p> <p><span style="font-weight: 400;"> </span></p> <h3><b>Guidance</b></h3> <p><span style="font-weight: 400;"> </span></p> <p><span style="font-weight: 400;">Security researchers must not:</span></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Access unnecessary amounts of data. For example, 2 or 3 records is enough to demonstrate most vulnerabilities (such as an enumeration or direct object reference vulnerability);</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Violate the privacy of Travelodge users, staff, contractors, systems etc. For example, by sharing, redistributing and/or not properly securing data retrieved from our systems or services;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Communicate any vulnerabilities or associated details via methods not described in this policy or with anyone other than your dedicated Travelodge security contact;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Modify data in our systems/services which is not your own;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Disrupt our service(s) and/or systems; or</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Disclose any vulnerabilities in Travelodge systems/services to 3rd parties/the public prior to the us confirming that those vulnerabilities have been mitigated or rectified. This does not prevent notification of a vulnerability to 3rd parties to whom the vulnerability is directly relevant, for example where the vulnerability being reported is in a software library or framework – but details of the specific vulnerability of Travelodge must not be referenced in such reports. If you are unsure about the status of a 3rd party to whom you wish to send notification, please email disclosure@travelodge.co.uk for clarification.</span></li> </ul> <p><span style="font-weight: 400;">We request that any and all data retrieved during research is securely deleted as soon as it is no longer required and at most, 1 month after the vulnerability is resolved, whichever occurs soonest.</span></p> <p><span style="font-weight: 400;"> </span><span style="font-weight: 400;">If you are unsure at any stage whether the actions you are thinking of taking are acceptable, please contact our security team for guidance (please do not include any sensitive information in the initial communications): disclosure@travelodge.co.uk.</span></p> <p><b> </b></p> <h3><b>Legalities</b></h3> <p><span style="font-weight: 400;"> </span><span style="font-weight: 400;">This policy is designed to be compatible with common good practice among well-intentioned security researchers. It does not give you permission to act in any manner that is inconsistent with the law or cause Travelodge to be in breach of any of its legal obligations, including but not limited to:</span></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">The Computer Misuse Act (1990).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">The General Data Protection Regulation 2016/679 (GDPR) and the Data Protection Act 2018.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">The Copyright, Designs and Patents Act (1988).</span></li> </ul> <p><span style="font-weight: 400;">Travelodge will not seek prosecution of any security researcher who reports, in good faith and in accordance with this policy, any security vulnerability on an in-scope Travelodge service.</span></p> <p><b> </b></p> <h3><b>Feedback</b></h3> <p><b> </b></p> <p><span style="font-weight: 400;">If you wish to provide feedback or suggestions on this policy, please contact our security team: </span><a href="mailto:disclosure@travelodge.co.uk"><span style="font-weight: 400;">disclosure@travelodge.co.uk</span></a><span style="font-weight: 400;">. 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