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Frequently Asked Questions
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href="https://warwick.ac.uk/alumni/alumni-news/all-news/" data-page-url="/alumni/alumni-news/all-news/">All News</a> </li></ul> </li><li class="recently-updated" data-lastmodified="1732185933873"> <a href="https://warwick.ac.uk/alumni/events/" data-page-url="/alumni/events/">Your Events</a></li><li class="dropdown" data-lastmodified="1731331420834"> <a href="https://warwick.ac.uk/alumni/joinus/" data-page-url="/alumni/joinus/">Recruitment in Development and Alumni Engagement</a> <ul class="dropdown-menu" role="menu"><li data-lastmodified="1728378363113"> <a href="https://warwick.ac.uk/alumni/joinus/work/" data-page-url="/alumni/joinus/work/">A great place to work</a> </li><li data-lastmodified="1728897045815"> <a href="https://warwick.ac.uk/alumni/joinus/vacancies/" data-page-url="/alumni/joinus/vacancies/">Current opportunities</a> </li><li data-lastmodified="1718017869876"> <a href="https://warwick.ac.uk/alumni/joinus/daeteam/" data-page-url="/alumni/joinus/daeteam/">Many backgrounds, one team</a> </li><li data-lastmodified="1718017595345"> <a href="https://warwick.ac.uk/alumni/joinus/team/" data-page-url="/alumni/joinus/team/">Meet the team</a> </li><li data-lastmodified="1712650332435"> <a href="https://warwick.ac.uk/alumni/joinus/whatwedo/" data-page-url="/alumni/joinus/whatwedo/">What we do</a> </li><li data-lastmodified="1712650332396"> <a href="https://warwick.ac.uk/alumni/joinus/lovewarwick/" data-page-url="/alumni/joinus/lovewarwick/">Why we love Warwick</a> </li></ul> </li><li class="next-secondary active dropdown" data-lastmodified="1728378284184"> <a href="https://warwick.ac.uk/alumni/contacts/" data-page-url="/alumni/contacts/">Get in touch</a> <ul class="dropdown-menu" role="menu"><li data-lastmodified="1728378438070"> <a href="https://warwick.ac.uk/alumni/contacts/faqs/" data-page-url="/alumni/contacts/faqs/">FAQs</a> </li></ul> </li></ul></nav><nav class="navbar navbar-secondary" role="navigation" aria-label="Secondary navigation"> <ul class="nav navbar-nav"><li class="nav-breadcrumb first" data-lastmodified="1728378284184"> <a href="https://warwick.ac.uk/alumni/contacts/" data-page-url="/alumni/contacts/">Get in touch</a></li><li class="active nav-breadcrumb second last" data-lastmodified="1728378438070"> <a tabindex="0" data-page-url="/alumni/contacts/faqs/">FAQs</a></li></ul></nav> </div> </header> <main id="main" class="id7-main-content-area"> <header> <div class="id7-horizontal-divider"> <svg xmlns="http://www.w3.org/2000/svg" x="0" y="0" version="1.1" width="1130" height="41" viewBox="0, 0, 1130, 41"> <path d="m 0,0.5 1030.48, 0 22.8,40 16.96,-31.4 16.96,31.4 22.8,-40 20,0" class="divider" stroke="#383838" fill="none" /> </svg> </div> <div class="id7-page-title"> <h1> Frequently Asked Questions </h1> </div> </header> <div class="id7-main-content"> <div class="layout layout-100"> <div class="column-1"><div class="column-1-content"> <div class="margins"><hr /> <p><a href="#Benefits">What benefits do alumni receive?</a></p> <p><a href="#Alumni-Number">What is my alumni number?</a></p> <p><a href="#Alumni-Card">How can I obtain my alumni card?</a></p> <p><a href="#Renew">How can I renew my alumni card?</a></p> <p><a href="#Buildings">Which buildings can I access with my alumni card?</a></p> <p><a href="#Contact-details">How can I update my contact details?</a></p> <p><a href="#Certificate">How do I get a copy of my degree certificate?</a></p> <p><a href="#Transcript">How do I get a copy of my transcript?</a></p> <p><a href="#Proof">How do I obtain Proof of Study?</a></p> <p><a href="#Contact">How can I contact someone I have lost touch with?</a></p> <p><a href="#Email">Can I keep my student email after graduation?</a></p> <p><a href="#Mentoring">What is e-mentoring?</a></p> <p><a href="#Password">I can't remember my User ID/password for warwickgrad.net?</a></p> <hr /> <h5 class="margins"><strong><a id="Benefits"></a>What benefits do alumni receive? </strong></h5> <div class="margins"> <p>Our benefits and services information can be found <a href="https://warwick.ac.uk/alumni/services/"> here</a></p> <hr /> <h5><strong><a id="Alumni-Number"></a>What is my alumni number?</strong></h5> <p>Your alumni number is your old student ID starting with “A” in front. If you are unsure of your alumni number please email alumni@warwick.ac.uk with your full name and date of birth.</p> <hr /> <h5><strong><a id="Alumni-Card"></a>How can I obtain my alumni card? </strong></h5> <p>To apply for an alumni card please complete our <a href="https://warwick.ac.uk/alumni/services/joinonline/">online form</a>.</p> <hr /> <h5><strong><a id="Renew"></a>How can I renew my alumni card?</strong></h5> <p>To renew your alumni card please complete our <a href="https://warwick.ac.uk/alumni/services/renewal/">renewal form</a>.</p> <hr /> <h5><strong><a id="Buildings"></a>Which buildings can I access with my alumni card?</strong></h5> <p>The Alumni card allows you to access the Library, Learning Grids on campus and the Sports and Wellness Hub (when you join a Sports membership scheme).</p> <hr /> <h5><strong><a id="Contact-details"></a>How can I update my contact details?</strong></h5> <p>You can update your details at <a href="https://www.warwickgrad.net/">warwickgrad.net</a>, filling out our <a href="https://warwick.ac.uk/alumni/services/updateyourdetails/">online form</a> or by emailing <a href="mailto:dataservices@warwick.ac.uk">dataservices@warwick.ac.uk</a></p> <hr /> <h5><strong><a id="Certificate"></a>How do I get a copy of my degree certificate?</strong></h5> <p>Please use <a href="https://warwick.ac.uk/services/academicoffice/congregation/certificates/replacement/#:~:text=Replacement%20certificates%20can%20be%20collected,on%20receipt%20of%20adequate%20identification.">this form</a> to request a replacement copy of your award certificate, where your original certificate is lost or stolen. The University may produce a single replacement copy of your award certificate, with the original certificate cancelled upon issuing a replacement, so please be sure you need to do this. Replacement certificates are issued with the name that you were known as at the time of your studies. If your request is linked to a change of name associated with a change of gender/gender identity, please first read our <a href="https://warwick.ac.uk/fac/cross_fac/academy/activities/learningcircles/transqueerpedagogies/queeringuniversity/resources/transguide/#degreecert">Guide to Being Trans at Warwick.</a></p> <h5><strong>Electronic Certificates</strong></h5> <p>We now offer <a href="https://warwick.ac.uk/services/academicoffice/congregation/certificates/digitalnews/">electronic certificates</a> for students that graduated from the 1st of January 2009. For students that graduates between 2009 and April 2021, you will need to meet all of the <a href="https://warwick.ac.uk/services/academicoffice/congregation/certificates/digital/">eligibility requirements</a> to be able to generate your digital certificate/s.</p> <p>If you obtain an award from May 2021 onwards but do not already have a Gradintelligence account, we will create one for you and you will receive an email inviting you to activate the account once your digital certificate is ready to view. Please do not register your own account but rather wait for the university to do this on your behalf. If you did not receive, or have lost, your digital certificate/automated account registration email, please <a href="https://warwick.ac.uk/services/academicoffice/congregation/contactingus/">Contact Us</a> to let us know. </p> <hr /> <h5><strong><a id="Transcript"></a>How do I get a copy of my transcript?</strong></h5> <p>If you studied an <strong>undergraduate</strong> course, and graduated after July 2012, the <a href="https://warwick.ac.uk/services/academicoffice/studentrecords/records/hear">Higher Education Achievement Report (HEAR)</a> has replaced the previous hard-copy academic transcript. You can access a digital copy of your transcript by logging into <a href="https://gradintel.com/index.php/en/">GradIntel</a>.</p> <p>If you studied a <strong>postgraduate</strong> course, you can request a copy of your transcript from <a href="https://warwick.ac.uk/services/academicoffice/studentrecords/records/transcript/">Student Records</a> by completing their <a href="https://warwick.ac.uk/services/academicoffice/studentrecords/records/transcript/transcripts">online form</a>.</p> <hr /> <h5><strong><a id="Proof"></a>How do I obtain Proof of Study?</strong></h5> <p>For proof of study letters you please contact <a href="mailto:studentreception@warwick.ac.uk">studentreception@warwick.ac.uk</a>. In your email you will need to include your full name, date of birth and your Warwick Student ID if you know it.</p> <hr /> <h5><strong><a id="Contact"></a>How can I contact someone I have lost touch with?</strong></h5> <p>Unfortunately we cannot give out personal information such as postal or email addresses and phone numbers. However, we do offer a forwarding service through which we can forward your email or letter. Please contact <span id="email1250591549">alumni at warwick dot ac dot uk</span></p> <hr /> <h5><strong><a id="Email"></a>Can I keep my student email after graduation?</strong></h5> <p>Your Warwick student email address will remain valid for one year after your course end date. Please contact IT Services at <a href="mailto:helpdesk@warwick.ac.uk">helpdesk@warwick.ac.uk</a> for further information. For any other questions related to graduation, please contact <a href="mailto:graduation@warwick.ac.uk">graduation@warwick.ac.uk</a>.</p> <hr /> <h5><strong><a id="Mentoring"></a>What is e-mentoring?</strong></h5> <p>The E-mentoring program allows you to become a mentee or a mentor, mutually benefitting from networking and support.</p> <p>You can register at <a href="http://www.warwickgrad.net">www.warwickgrad.net</a> where you can create your own profile. You can find more information <a href="https://warwick.ac.uk/alumni/services/warwickgrad/ementoring ">here</a>.</p> <hr /> <h5><strong><a id="Password"></a>I can't remember my User ID/password for warwickgrad.net? </strong></h5> <p>If you have forgotten your password, you can recover this <a href="https://secure2.aluminati.net/warwickgrad.net/content/help/forgotPassword.php">here</a>.</p> <p>If you require further assistance, please email <a href="mailto:help@aluminati.net">help@aluminati.net</a>.</p> <p> </p> <p> </p> </div> </div> </div></div> </div> </div> </main> <footer class="id7-page-footer id7-footer-coloured"> <div class="id7-site-footer"> <div class="id7-site-footer-content"> <div class="row"> <div class="col-md-3"> <h4>Quick links</h4> <p><a href="http://go.warwick.ac.uk/giving/">Giving to Warwick<br /></a><a href="/alumni/international-networks/">International Networks</a><br /><a href="/alumni/services/">Alumni Benefits</a><br /><a href="http://go.warwick.ac.uk/knowledge">Warwick Knowledge Centre</a><br /><a href="http://go.warwick.ac.uk/careers">Student Opportunity</a><br /><a href="/alumni/i-am-warwick/">Alumni Spotlight</a><br /><a href="https://warwick.ac.uk/alumni/privacynotice01">Data Protection statement</a></p> </div> <div class="col-md-3"> <p><strong>General alumni queries:</strong><br />Email: <span id="email550779510">alumni at warwick dot ac dot uk</span><br />Tel: +44 (0)24 7657 4036<br />University of Warwick<br />University House, Kirby Corner Road<br />Coventry CV4 8UW</p> </div> <div class="col-md-3"> <p><strong>Enquiries regarding donations:</strong><br />Email: <span id="email1299351231">benefactors at warwick dot ac dot uk</span><br />Tel: +44 (0)24 7657 4037</p> </div> <div class="col-md-3 brand-text text-right"><a href="https://warwick.ac.uk/alumni/contacts/faqs/" title="FAQs"><em class="fa fa-question-circle fa-3x fa-fw"></em><span class="sr-only">Frequently asked questions</span></a> <a href="https://www.facebook.com/warwickuniversity" title="Warwick Alumni on Facebook"><em class="fa fa-facebook fa-3x fa-fw"></em><span class="sr-only">Warwick Alumni on Facebook</span></a> <a href="https://twitter.com/uniofwarwick" title="Warwick Alumni on Twitter"><em class="fa fa-twitter fa-3x fa-fw"></em><span class="sr-only">Warwick Alumni on Twitter</span></a> <a href="https://warwick.ac.uk/alumni/networks/professional/" title="Warwick Alumni on LinkedIn"><em class="fa fa-linkedin fa-3x fa-fw"></em><span class="sr-only">Warwick Alumni on LinkedIn</span></a></div> </div> </div> </div> <div class="id7-app-footer"> <div class="id7-logo-bleed"></div> <div class="id7-app-footer-content"> <div id="page-footer-elements" class="nofollow clearfix page-footer-elements"> Page contact: <a id="email-owner-link" href="/sitebuilder2/api/ajax/emailOwner.htm?page=%2Falumni%2Fcontacts%2Ffaqs" class="no-print-expand" aria-controls="email-page-owner" title="Send an email to WGA" rel="nofollow">WGA</a> <br> Last revised: Tue 27 Feb 2024 </div> <div id="email-page-owner" class="hidden"> </div> <div class="id7-footer-utility"> <ul> <li id="powered-by-link"> Powered by <a href="https://warwick.ac.uk/sitebuilder" title="More information about SiteBuilder">Sitebuilder</a> </li> <li id="accessibility-link"><a href="https://warwick.ac.uk/accessibility" title="Accessibility information [0]" accesskey="0">Accessibility</a></li> <li id="cookies-link"><a href="http://warwick.ac.uk/cookies" title="Information about cookies">Cookies</a></li> <li id="copyright-link"><a href="http://warwick.ac.uk/copyright" title="Copyright Statement">© MMXXIV</a></li> <li id="modern-slavery-link"><a href="https://warwick.ac.uk/modernslavery">Modern Slavery Statement</a></li> <li id="privacy-link"><a href="http://warwick.ac.uk/privacy" title="Privacy notice">Privacy</a></li> <li id="terms-link"><a href="http://warwick.ac.uk/terms/general" title="Terms of use">Terms</a></li> </ul> </div> </div> <!-- Hide vacancies link on custom domains and nonbranded sites --> <div id="university-vacancies-link"> <a class="btn btn-info" href="https://warwick.ac.uk/vacancies">Work with us</a> </div> </div> </footer> </div> <div class="id7-right-border"></div> <aside id="cookie-banner"> <div class="container"> <h2>Let us know you agree to cookies</h2> <form id="cookiePreferenceForm" action="/sitebuilder2/user/cookiepreference?returnTo=%2Falumni%2Fcontacts%2Ffaqs%2F" method="POST"> <div class="row"> <div class="col-sm-12 col-md-4"> <p class="cookie-description">We use cookies to give you the best online experience. 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