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href="https://viacolorado.org/category/net-zero-emissions/" class="nav-link">Net Zero Emissions</a></li> </ul> </li> <li id="menu-item-39" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children nav-item menu-item-39 dropdown"><a title="Work with Us" href="#" data-bs-toggle="dropdown" class="nav-link dropdown-toggle">Work with Us <span class="caret"></span></a> <ul class=" dropdown-menu" role="menu"> <li id="menu-item-10309" class="menu-item menu-item-type-post_type menu-item-object-page nav-item menu-item-10309"><a title="Work with Via" href="https://viacolorado.org/work-with-us/" class="nav-link">Work with Via</a></li> <li id="menu-item-10308" class="menu-item menu-item-type-post_type menu-item-object-page nav-item menu-item-10308"><a title="Careers" href="https://viacolorado.org/work-with-us/careers/" class="nav-link">Careers</a></li> <li id="menu-item-10312" class="menu-item menu-item-type-post_type menu-item-object-page nav-item menu-item-10312"><a title="Volunteer" href="https://viacolorado.org/work-with-us/volunteer/" class="nav-link">Volunteer</a></li> <li id="menu-item-10376" class="menu-item menu-item-type-post_type menu-item-object-page nav-item menu-item-10376"><a title="Sponsorship Opportunities" href="https://viacolorado.org/work-with-us/corporate-sponsorship-opportunities/" class="nav-link">Sponsorship Opportunities</a></li> <li id="menu-item-10313" class="menu-item menu-item-type-post_type menu-item-object-page nav-item menu-item-10313"><a title="Become a Vendor" href="https://viacolorado.org/work-with-us/become-a-vendor/" class="nav-link">Become a Vendor</a></li> <li id="menu-item-10314" class="menu-item menu-item-type-post_type menu-item-object-page nav-item menu-item-10314"><a title="Requests for Proposals" href="https://viacolorado.org/work-with-us/rfp/" class="nav-link">Requests for Proposals</a></li> </ul> </li> <li id="menu-item-41" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children nav-item menu-item-41 dropdown"><a title="Contact" href="#" data-bs-toggle="dropdown" class="nav-link dropdown-toggle">Contact <span class="caret"></span></a> <ul class=" dropdown-menu" role="menu"> <li id="menu-item-10316" class="menu-item menu-item-type-post_type menu-item-object-page nav-item menu-item-10316"><a title="Contact Via" href="https://viacolorado.org/contact/" class="nav-link">Contact Via</a></li> <li id="menu-item-10315" class="menu-item menu-item-type-post_type menu-item-object-page nav-item menu-item-10315"><a title="File a Complaint" href="https://viacolorado.org/contact/file-a-complaint/" class="nav-link">File a Complaint</a></li> </ul> </li> </ul> <ul class="navbar-collapse-contact"> <li>303-447-2848</li> <li>Español: 303-444-3043</li> <li> <a href="https://viamobility.ecolane.com/selfservice/login" class="btn btn-sm btn-primary btn-header" target="_blank">Self-Service Portal</a> </li> <li> <a href="https://viacolorado.org/give/" class="btn btn-sm btn-primary btn-header">Donate</a> </li> <li> <a href="#reciteme" class="btn btn-primary btn-header">Accessibility Tools</a> </li> <li> <ul class="social-links clearfix"> <li class="facebook"> <a href="https://www.facebook.com/ViaColorado" target="_blank"><i class="fa fa-facebook"></i></a></li> <li class="youtube"> <a href="https://www.youtube.com/channel/UC21uqT2oBZfbzOvl3CkutVg" target="_blank"><i class="fa fa-youtube"></i></a></li> <li class="linkedin"> <a href="https://www.linkedin.com/company/via-mobility-services" target="_blank"><i class="fa fa-linkedin"></i></a></li> <li class="instagram"><a href="https://www.instagram.com/via_colorado/" target="_blank"><i class="fa fa-instagram"></i></a></li> </ul> </li> </ul> </div> </div> </nav> </header>  <img src="https://viacolorado.org/wp-content/uploads/2023/04/2-SelfServicePortal-1200x628-1.png" style="display: none;" />  <div id="page-hero" class="page-hero-default text-white bg-img inner-shadow" style="background-image:url('https://viacolorado.org/wp-content/uploads/2023/04/2-SelfServicePortal-1200x628-1.png');"> <div class="hero-content-centered text-white"> <div class="container-fluid"> <div class="row"> <div class="col-md-8"> <header class="entry-header internal-page-header"> <h1>Self-Service Portal</h1> </header> </div>  </div>  </div>  </div>  </div>  <section class="layout-dual-columns row-outer bg-white" > <div class="container"> <div class="row"> <div class="col-md-4"> <div class="col-content"> <div class="paintstroke paintstroke-desktop"></div> <h2 class="col-title">Self-Service Portal</h2> </div>  </div> <div class="col-md-8 position-relative"> <div class="col-content col-content-last"> <div class="paintstroke paintstroke-mobile"></div> <p class="lead ">Bypass phone calls and schedule your trips online!</p> <p>Plan your schedule conveniently up to 7 days in advance and get real-time updates about your shared-ride trips with Via’s Self-Service Portal.</p> <p>To create an account, please call a Mobility Specialist at <a href="tel:303-444-3043">303-444-3043</a>.<br /> <em>If you are new to Via’s Self-Service Portal, please read the following instructions, paying special attention to the Frequently Asked Question, “<strong>What’s the difference between Drop Off and Pick Up?</strong>“</em></p> <a href="https://viamobility.ecolane.com/selfservice/" class="btn btn-primary" target="_blank">Self-Service Portal</a> </div>  </div> </div> </div> </section><section class="layout-basic-cards row-outer bg-white" > <div class="container"> <div class="row"> <div class="col-lg-12"> <ul class="card-deck justify-content-center text-center card-deck-threes"> <li class="card"> <div class="card-img bg-img card-img-contained" style="background-image: url('https://viacolorado.org/wp-content/uploads/2023/08/internet.png');"> <a href="https://viamobility.ecolane.com/selfservice/" class="full-width" target="_blank"></a> </div> <div class="card-body"> <h4 class="card-title">Self-Service Portal for Computer</h4> <div class="divider-bar"></div> <div class="card-text"> <p>Access Via’s Self-Service Portal from your computer 24/7.</p> </div> </div> <div class="card-footer"> <a href="https://viamobility.ecolane.com/selfservice/" class="btn btn-sm btn-secondary" target="_blank">Access Via's Self-Service Portal</a> </div> </li> <li class="card"> <div class="card-img bg-img card-img-contained" style="background-image: url('https://viacolorado.org/wp-content/uploads/2023/08/icons8-google-play-240.png');"> <a href="https://play.google.com/store/apps/details?id=com.ecolane.viamobility.app" class="full-width" target="_blank"></a> </div> <div class="card-body"> <h4 class="card-title">Via Colorado App for Android</h4> <div class="divider-bar"></div> <div class="card-text"> <p>Manage your trips with the Via Colorado App for your Android smartphone.</p> </div> </div> <div class="card-footer"> <a href="https://play.google.com/store/apps/details?id=com.ecolane.viamobility.app" class="btn btn-sm btn-secondary" target="_blank">"Via Colorado" App for Android</a> </div> </li> <li class="card"> <div class="card-img bg-img card-img-contained" style="background-image: url('https://viacolorado.org/wp-content/uploads/2023/08/icons8-app-store-240.png');"> <a href="https://apps.apple.com/us/app/via-colorado/id6446026503" class="full-width" target="_blank"></a> </div> <div class="card-body"> <h4 class="card-title">Via Colorado App for iPhone</h4> <div class="divider-bar"></div> <div class="card-text"> <p>Do you use an iPhone or iPad? We have an app for that, too!</p> </div> </div> <div class="card-footer"> <a href="https://apps.apple.com/us/app/via-colorado/id6446026503" class="btn btn-sm btn-secondary" target="_blank">"Via Colorado" App for iPhone</a> </div> </li> </ul> </div> </div> </div> </section><section class="layout-basic-content row-outer bg-primary text-white " > <div class="container"> <div class="row justify-content-center text-center text-white"> <div class="col-xl-8"> <div class="content-block"> <h1><span style="font-weight: 400;">How to Sign Up</span></h1> <h2><span style="font-weight: 400;">For Via’s Self-Service Portal</span></h2> </div>  </div> </div> <div class="row justify-content-center text-white"> <div class="col-md-6"> <div class="col-content"> <h5>Step 1</h5> <ul> <li style="font-weight: 400;" aria-level="1">Contact a Mobility Specialist at <a href="tel:303-444-3043"><strong>303-444-3043</strong></a> to request access to the Self-Service Portal. You will need to provide your email address.</li> <li style="font-weight: 400;" aria-level="1">The Mobility Specialist will tell you your username. Unless the reservation tells you otherwise, your username will be your first initial and last name. (For example, if your name is John Smith, your user name will be jsmith.)</li> <li style="font-weight: 400;" aria-level="1">After creating your account, you will receive a confirmation email from noreply@ecolane.com, prompting you to create a password.</li> </ul> <h5>Step 2</h5> <ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Click the link in the email.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Create a password for your account.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Log in to the Self-Service Portal.</span></li> </ul> <h5><span style="font-weight: 400;">Step 3</span></h5> <ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">After logging in to the Self-Service Portal, click </span><b>Book a new trip</b><span style="font-weight: 400;"> or another option.</span></li> </ul> <p><i><span style="font-weight: 400;">Tip: Bookmark the Self-Service Portal URL for faster access.</span></i></p> </div> </div> <div class="col-md-6"> <div class="col-content col-content-last"> <p><img fetchpriority="high" decoding="async" class="aligncenter wp-image-10068" src="https://viacolorado.org/wp-content/uploads/2023/04/AdobeStock_99382384-667x1000.jpeg" alt="An older Asian man and older Asian woman are sitting together looking at a laptop, which the man is resting on his lap. They are smiling while looking at the laptop. The man is pointing toward the laptop screen. The man is wearing a white polo t-shirt and the woman is wearing a blue polo t-shirt." width="300" height="450" srcset="https://viacolorado.org/wp-content/uploads/2023/04/AdobeStock_99382384-667x1000.jpeg 667w, https://viacolorado.org/wp-content/uploads/2023/04/AdobeStock_99382384-1333x2000.jpeg 1333w, https://viacolorado.org/wp-content/uploads/2023/04/AdobeStock_99382384-768x1152.jpeg 768w, https://viacolorado.org/wp-content/uploads/2023/04/AdobeStock_99382384-1024x1536.jpeg 1024w, https://viacolorado.org/wp-content/uploads/2023/04/AdobeStock_99382384-1365x2048.jpeg 1365w, https://viacolorado.org/wp-content/uploads/2023/04/AdobeStock_99382384-scaled.jpeg 1707w" sizes="(max-width: 300px) 100vw, 300px" /></p> </div> </div> </div> </div> </section><section class="layout-basic-content row-outer bg-white" > <div class="container"> <div class="row justify-content-center text-center"> <div class="col-xl-8"> <div class="content-block"> <h1>How to Book a Trip</h1> </div>  </div> </div> <div class="row justify-content-center"> <div class="col-xl-8"> <div class="col-content col-content-last"> <h2>Book a New Trip</h2> <div style="position: relative; padding-bottom: 56.25%; height: 0;"><iframe style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;" src="https://www.loom.com/embed/c958dd21c92347aa9c1354331ab60709" frameborder="0" allowfullscreen="allowfullscreen" data-mce-fragment="1"></iframe></div> <p> </p> <div class="divider-bar"></div> <ol> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Click </span><b>Book a new trip</b><span style="font-weight: 400;">.</span></li> <li style="font-weight: 400;" aria-level="1"><b>Pick-up</b><span style="font-weight: 400;">: Input your </span><b>Pick-up</b><span style="font-weight: 400;"> location by typing the </span><b>Street</b><span style="font-weight: 400;"> address. You can also search for a business by name (for example, type Safeway to see a list of Safeway locations). Or, input the street </span><b>Number</b><span style="font-weight: 400;"> and </span><b>City</b><span style="font-weight: 400;">.</span></li> <li style="font-weight: 400;" aria-level="1"><b>Drop-off</b><span style="font-weight: 400;">: Input your </span><b>Drop-off</b><span style="font-weight: 400;"> location by typing the </span><b>Street</b><span style="font-weight: 400;"> address. You can also search for a business by name (for example, type Safeway to see a list of Safeway locations). Or, input the street </span><b>Number</b><span style="font-weight: 400;"> and </span><b>City</b><span style="font-weight: 400;">.</span></li> <li style="font-weight: 400;" aria-level="1"><b>Time</b><span style="font-weight: 400;">: Input the date and time of your requested trip. Choose how you’d like to schedule:</span> <ul> <li style="font-weight: 400;" aria-level="2"><b>Pick-up</b><span style="font-weight: 400;">: You will get picked up close to the time you request; at times a bit earlier or later. Your drop-off time will vary.</span></li> <li style="font-weight: 400;" aria-level="2"><b>Drop-off</b><span style="font-weight: 400;">: You will get dropped off at the time you request or earlier. Your pick up time will vary.</span></li> </ul> </li> <li style="font-weight: 400;" aria-level="1"><b>Fare</b><span style="font-weight: 400;">: Select a </span><b>Funding</b><span style="font-weight: 400;"> source (call a Mobility Specialist at 303-444-3043 to find out what Funding source to choose). Then, select a </span><b>Purpose</b><span style="font-weight: 400;"> for your trip.</span> <ul> <li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">You will also have the option to include a </span><b>Personal assistant</b><span style="font-weight: 400;"> on your trip, </span><b>companions</b><span style="font-weight: 400;">, </span><b>children</b><span style="font-weight: 400;"> (under 13), and/or </span><b>other passengers</b><span style="font-weight: 400;">.</span></li> </ul> </li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Click </span><b>Book trip</b><span style="font-weight: 400;">.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Success! </span><b>New trip accepted</b><span style="font-weight: 400;">. You will see an overview of your trip details.</span></li> </ol> </div> </div> </div> </div> </section><section class="layout-basic-content row-outer bg-primary text-white " > <div class="container"> <div class="row justify-content-center text-center text-white"> <div class="col-xl-8"> <div class="content-block"> <h1>How to Order a Return Trip</h1> </div>  </div> </div> <div class="row justify-content-center text-white"> <div class="col-xl-8"> <div class="col-content col-content-last"> <div style="position: relative; padding-bottom: 56.25%; height: 0;"><iframe style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;" src="https://www.loom.com/embed/556544cacb7144db90cf069ec87ac610" frameborder="0" allowfullscreen="allowfullscreen"></iframe></div> <p> </p> <div class="divider-bar"></div> <h3>Order a Return Trip</h3> <ol> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">After booking a trip, scroll to the bottom of the page and click </span><b>Order return trip</b><span style="font-weight: 400;">.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Input your </span><b>Pick-up</b><span style="font-weight: 400;"> address, </span><b>Drop-off </b><span style="font-weight: 400;">address, </span><b>Time</b><span style="font-weight: 400;">, and </span><b>Fare</b><span style="font-weight: 400;"> options.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Click </span><b>Book trip</b><span style="font-weight: 400;">.</span></li> </ol> </div> </div> </div> </div> </section><section class="layout-basic-content row-outer bg-white" > <div class="container"> <div class="row justify-content-center text-center"> <div class="col-xl-8"> <div class="content-block"> <h2><span style="font-weight: 400;">Viewing Your Trips</span></h2> <p><span style="font-weight: 400;">Any booked trips will be displayed in your </span><b>future trips</b><span style="font-weight: 400;"> list. On the day of your trip, </span><b>we’ll add additional information</b><span style="font-weight: 400;"> about when we expect the </span><b>vehicle to arrive</b><span style="font-weight: 400;">. Please expect a 30-minute pick-up window.</span></p> <p><span style="font-weight: 400;">In addition to </span><b>Booking a new trip</b><span style="font-weight: 400;"> in the Self-Service Portal, you can see </span><b>Future trips</b><span style="font-weight: 400;"> and </span><b>Past trips.</b><span style="font-weight: 400;"> </span></p> </div>  </div> </div> <div class="row justify-content-center"> <div class="col-md-6"> <div class="col-content"> <h3><span style="font-weight: 400;">Future Trips</span></h3> <p><span style="font-weight: 400;">When you click on </span><b>Future trips</b><span style="font-weight: 400;">, you can see the following details:</span></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Trip #</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Trip Status</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Pick-up date and time</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Drop-off date and time</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Pick-up location</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Drop-off location</span></li> </ul> <p><span style="font-weight: 400;">Click </span><b>Trip #</b><span style="font-weight: 400;"> to see more details about your trip. Scroll to the bottom of the page to </span><b>Copy this trip</b><span style="font-weight: 400;"> and schedule a new, similar trip, </span><b>Order return trip</b><span style="font-weight: 400;"> to set up a return trip, or </span><b>Cancel this trip</b><span style="font-weight: 400;"> to cancel your trip.</span></p> </div> </div> <div class="col-md-6"> <div class="col-content col-content-last"> <h3><span style="font-weight: 400;">Past Trips</span></h3> <p><span style="font-weight: 400;">When you click on </span><b>Past trips</b><span style="font-weight: 400;">, you can see the following details:</span></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Trip #</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Trip Status</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Pick-up date and time</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Drop-off date and time</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Pick-up location</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Drop-off location</span></li> </ul> <p><span style="font-weight: 400;">Click </span><b>Trip #</b><span style="font-weight: 400;"> to see more details about your trip. Scroll to the bottom of the page to </span><b>Copy this trip</b><span style="font-weight: 400;"> and schedule a new, similar trip or </span><b>Order return trip</b><span style="font-weight: 400;"> to set up a return trip.</span></p> </div> </div> </div> </div> </section><section class="layout-basic-content row-outer bg-white" > <div class="container"> <div class="row justify-content-center text-center"> <div class="col-xl-8"> <div> <h2 style="font-weight: 400;">Customer Code of Conduct for Via Paratransit</h2> <p>At Via Mobility Services, our rides are a valuable service for our community members. To ensure the safety and well-being of all, compliance with our guidelines is essential. Failure to comply may result in a suspension of ride privileges. Please click or download to view the full details of the Code of Conduct. <a href="https://viacolorado.org/wp-content/uploads/2024/10/2024_Code_of_Conduct_.pdf" target="_blank" rel="noopener">Customer Code of Conduct for Via Paratransit</a></p> </div>  </div> </div> </div> </section><section class="layout-basic-content row-outer bg-white" > <div class="container"> <div class="row justify-content-center text-center"> <div class="col-xl-8"> <div class="content-block"> <h1><span style="font-weight: 400;">Frequently Asked Questions</span></h1> </div>  </div> </div> <div class="row justify-content-center"> <div class="col-xl-8"> <div class="col-content col-content-last"> <p class="lead ">What’s the difference between <b>Drop Off</b> and <b>Pick Up</b>?</p> <p>When booking a trip, select <b>Drop Off </b>when you need to be dropped off at a certain time, like for a doctor’s appointment. Select <b>Pick Up </b>when you need to be picked up at a certain time.</p> <blockquote><p>If you will be picked up from your home or current residence, please choose <b>Drop Off</b>.<br /> <span style="font-weight: 400;">For your return trip back home, please choose <b>Pick Up</b>.</span></p></blockquote> <hr /> <p class="lead ">What’s the difference between selecting <b>Arrive By</b> or <b>Leave At</b>?</p> <p><span style="font-weight: 400;">When booking a trip, select </span><b>Arrive By</b><span style="font-weight: 400;"> when you have to be at your destination </span><b>before</b><span style="font-weight: 400;"> a certain time and your pick-up time is flexible. Select </span><b>Leave At</b><span style="font-weight: 400;"> when you will be ready to leave </span><b>after</b><span style="font-weight: 400;"> a specific time and are flexible on the arrival time to your destination.</span></p> <hr /> <p class="lead ">I tried to book a trip, but the Self-Service Portal told me, <b>“Unable to create new trip (this trip cannot be scheduled due to run availability).” </b>What does this mean?</p> <p><span style="font-weight: 400;">This means that Via cannot accommodate your trip. Please try scheduling your trip for another time.</span></p> <hr /> <p class="lead ">What does the error message <b>“Unable to create new trip (Unable to create order: internal error code ERROR_FARE_CALCULATION)” </b>mean?</p> <p><span style="font-weight: 400;">This means your </span><b>Fare</b><span style="font-weight: 400;"> selection is incorrect. Please try selecting a different </span><b>Funding</b><span style="font-weight: 400;"> source. If you have questions, please call a Mobility Specialist at 303-444-3043.</span></p> <hr /> <p class="lead ">What if I forgot my password?</p> <p><span style="font-weight: 400;">If you have forgotten your login information, open the </span><b>Self-Service Portal</b><span style="font-weight: 400;">, then click the blue text that says </span><b>forgot password?</b><span style="font-weight: 400;"> and you’ll be prompted to reset your password.</span></p> <p class="lead ">Who can I contact for help?</p> <p>For help, please contact a Mobility Specialist at <a href="tel:303-444-3043">303-444-3043</a> or email <a href="mailto:mobilityspecialist@ViaColorado.org">mobilityspecialist@ViaColorado.org</a>.</p> </div> </div> </div> </div> </section><section class="layout-basic-content row-outer bg-white" > <div class="container"> <div class="row justify-content-center text-center"> <div class="col-xl-8"> <div> <pre>Icon credits: <a title="internet icons" 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