Help centre | About us | The Kennel Club

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<section class="t-landing__intro"> <h1 class="t-landing__title">Help centre </h1> <div class="a-wysiwyg t-landing__blurb"> Find help and advice to our most frequently asked questions. If you are unable to find the answer you need then you can contact the department you need via email or phone. </div> </section> <div class="t-landing__inner"> <section class="o-section"> <header class="m-section-header m-section-header--tertiary"> </header> <div class="o-section__body"> <div class="u-card-grid u-card-grid--columns-3"> <article class="m-card m-card--padded"> <div class="a-media a-media--4x3 m-card__media"> <img class="a-media__image" alt="" src="https://kc-media-production.azureedge.net/media/4650/kc_icons_online-accounts.png?rmode=crop&width=800&height=600&rnd=132799159495900000"> </div> <div class="m-card__body"> <h3 class="m-card__title">Online account services</h3> <div class="a-wysiwyg m-card__content"><p>Need to set up a new one? Missing dogs from your profile? Use this section for information about your online account.</p></div> <a class="a-button a-button--primary a-button--elastic m-card__cta" target="" href="/about-us/help-centre/help-centre-online-account-services/">Online account services</a> </div> </article> <article class="m-card m-card--padded"> <div class="a-media a-media--4x3 m-card__media"> <img class="a-media__image" alt="" src="https://kc-media-production.azureedge.net/media/4642/kc_icons_documents.png?rmode=crop&width=800&height=600&rnd=132799159478530000"> </div> <div class="m-card__body"> <h3 class="m-card__title">Registrations </h3> <div class="a-wysiwyg m-card__content"><p>Need to know the status of your litter application? Need help with changing ownership? Find out more about our applications</p></div> <a class="a-button a-button--primary a-button--elastic m-card__cta" target="" href="/about-us/help-centre/help-centre-registrations/">Registrations</a> </div> </article> <article class="m-card m-card--padded"> <div class="a-media a-media--4x3 m-card__media"> <img class="a-media__image" alt="" src="https://kc-media-production.azureedge.net/media/4651/kc_icons_pet-insurance.png?rmode=crop&width=800&height=600&rnd=132799159497930000"> </div> <div class="m-card__body"> <h3 class="m-card__title">Pet insurance</h3> <div class="a-wysiwyg m-card__content"><p>Need to find out more about Kennel Club Pet Insurance? Speak with our insurance team to find out more about your insurance cover.</p></div> <a class="a-button a-button--primary a-button--elastic m-card__cta" target="" href="/about-us/help-centre/help-centre-pet-insurance/">Pet insurance</a> </div> </article> </div> </div> </section> <section class="o-section o-section--padded o-section--centred t-homepage__services"> <header class="o-section__header"> <h2 class="o-section__title">All help topics</h2> <div class="a-wysiwyg o-section__blurb"> </div> </header> <div class="o-section__body"> <div class="u-card-grid u-card-grid--columns-3"> </div> </div> <footer class="o-section__footer"> </footer> </section> <section class="o-section"> <header class="m-section-header m-section-header--tertiary"> </header> <div class="o-section__body"> <div class="u-card-grid u-card-grid--columns-3"> <article class="m-card m-card--padded"> <div class="a-media a-media--4x3 m-card__media"> <img class="a-media__image" alt="" src="https://kc-media-production.azureedge.net/media/4640/kc_icons_breeders.png?rmode=crop&width=800&height=600&rnd=132799159474170000"> </div> <div class="m-card__body"> <h3 class="m-card__title">Breeders</h3> <div class="a-wysiwyg m-card__content"><p>Need support or advice? Need to check the status of your registration application? Contact us for further help.</p></div> <a class="a-button a-button--primary a-button--elastic m-card__cta" target="" href="/about-us/help-centre/help-centre-breeders/">Breeders</a> </div> </article> <article class="m-card m-card--padded"> <div class="a-media a-media--4x3 m-card__media"> <img class="a-media__image" alt="" src="https://kc-media-production.azureedge.net/media/4641/kc_icons_canine-activities.png?rmode=crop&width=800&height=600&rnd=132799159476370000"> </div> <div class="m-card__body"> <h3 class="m-card__title">Canine activities</h3> <div class="a-wysiwyg m-card__content"><p>There are a wide range of competitive dog activities on offer if you need help speak with our canine activities team.</p></div> <a class="a-button a-button--primary a-button--elastic m-card__cta" target="" href="/about-us/help-centre/help-centre-canine-activities/">Canine activities</a> </div> </article> <article class="m-card m-card--padded"> <div class="a-media a-media--4x3 m-card__media"> <img class="a-media__image" alt="" src="https://kc-media-production.azureedge.net/media/4644/kc_icons_dog-training.png?rmode=crop&width=800&height=600&rnd=132799159483070000"> </div> <div class="m-card__body"> <h3 class="m-card__title">Dog training </h3> <div class="a-wysiwyg m-card__content"><p>Are you looking for a training club? Or are you an instructor needing help? Help can be found in this section.</p></div> <a class="a-button a-button--primary a-button--elastic m-card__cta" target="" href="/about-us/help-centre/help-centre-dog-training/">Dog training</a> </div> </article> </div> </div> </section> <section class="o-section"> <header class="m-section-header m-section-header--tertiary"> </header> <div class="o-section__body"> <div class="u-card-grid u-card-grid--columns-3"> <article class="m-card m-card--padded"> <div class="a-media a-media--4x3 m-card__media"> <img class="a-media__image" alt="" src="https://kc-media-production.azureedge.net/media/4643/kc_icons_dog-owners.png?rmode=crop&width=800&height=600&rnd=132799159481200000"> </div> <div class="m-card__body"> <h3 class="m-card__title">Dog owners </h3> <div class="a-wysiwyg m-card__content"><p>Are you a new dog owner looking for advice? Or an existing dog owner who needs support? Contact our team below.</p></div> <a class="a-button a-button--primary a-button--elastic m-card__cta" target="" href="/about-us/help-centre/help-centre-dog-owners/">Dog owners</a> </div> </article> <article class="m-card m-card--padded"> <div class="a-media a-media--4x3 m-card__media"> <img class="a-media__image" alt="" src="https://kc-media-production.azureedge.net/media/4645/kc_icons_events.png?rmode=crop&width=800&height=600&rnd=132799159485270000"> </div> <div class="m-card__body"> <h3 class="m-card__title">Events</h3> <div class="a-wysiwyg m-card__content"><p>Need to speak with our events team about one of our events e.g. Crufts, Discover Dogs or The Kennel Club International Agility Festival?</p></div> <a class="a-button a-button--primary a-button--elastic m-card__cta" target="" href="/about-us/help-centre/help-centre-events/">Events</a> </div> </article> <article class="m-card m-card--padded"> <div class="a-media a-media--4x3 m-card__media"> <img class="a-media__image" alt="" src="https://kc-media-production.azureedge.net/media/4646/kc_icons_facilities.png?rmode=crop&width=800&height=600&rnd=132799159487600000"> </div> <div class="m-card__body"> <h3 class="m-card__title">Facilities </h3> <div class="a-wysiwyg m-card__content"><p>Do you have a booking at The Kennel Club building Stoneligh? Or want to take a tour of our library? Find out more below.</p></div> <a class="a-button a-button--primary a-button--elastic m-card__cta" target="" href="/about-us/help-centre/help-centre-facilities/">Facilities</a> </div> </article> </div> </div> </section> <section class="o-section"> <header class="m-section-header m-section-header--tertiary"> </header> <div class="o-section__body"> <div class="u-card-grid u-card-grid--columns-3"> <article class="m-card m-card--padded"> <div class="a-media a-media--4x3 m-card__media"> <img class="a-media__image" alt="" src="https://kc-media-production.azureedge.net/media/4647/kc_icons_health-welfare.png?rmode=crop&width=800&height=600&rnd=132799159489800000"> </div> <div class="m-card__body"> <h3 class="m-card__title">Health and welfare</h3> <div class="a-wysiwyg m-card__content"><p>Have you submitted results to us that you can't see? Or need to understand what tests you need? Speak with our health team.</p></div> <a class="a-button a-button--primary a-button--elastic m-card__cta" target="" href="/about-us/help-centre/help-centre-health-and-welfare/">Health and welfare</a> </div> </article> <article class="m-card m-card--padded"> <div class="a-media a-media--4x3 m-card__media"> <img class="a-media__image" alt="" src="https://kc-media-production.azureedge.net/media/4648/kc_icons_marketing-pr.png?rmode=crop&width=800&height=600&rnd=132799159491970000"> </div> <div class="m-card__body"> <h3 class="m-card__title">Marketing and Press</h3> <div class="a-wysiwyg m-card__content"><p>Looking to advertise with us or become a new sponsor? Are you a member of the press who needs to speak with our PR team.</p></div> <a class="a-button a-button--primary a-button--elastic m-card__cta" target="" href="/about-us/help-centre/help-centre-marketing-and-press/">Marketing and Press</a> </div> </article> <article class="m-card m-card--padded"> <div class="a-media a-media--4x3 m-card__media"> <img class="a-media__image" alt="" src="https://kc-media-production.azureedge.net/media/4649/kc_icons_memberships.png?rmode=crop&width=800&height=600&rnd=132799159494000000"> </div> <div class="m-card__body"> <h3 class="m-card__title">Memberships</h3> <div class="a-wysiwyg m-card__content"><p>Looking to renew your membership with us? Or find out more about how you can become a member. Speak with our team here.</p></div> <a class="a-button a-button--primary a-button--elastic m-card__cta" target="" href="/about-us/help-centre/help-centre-memberships/">Memberships</a> </div> </article> </div> </div> </section> <div class="a-wysiwyg"> <h2>Customer complaints policy</h2> If you've contacted us and you feel that we haven't resolved your complaint satisfactorily, please see our <a href="/policies/customer-complaints-policy/" title="Test" data-anchor="#">customer complaints policy</a>. </div> <div class="t-article__columns"> <div class="t-article__column"> <div class="a-wysiwyg"> </div> </div> <div class="t-article__column"> <div class="a-wysiwyg"> </div> </div> </div> <section class="o-section t-article__ad-bar"> <div class="u-card-grid u-card-grid--columns-3"> <div class="a-mpu">  <script type="text/javascript">if (!window.AdButler){(function(){var s = document.createElement("script"); s.async = true; s.type = "text/javascript";s.src = 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