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lia-component-forums-action-print-message" rel="nofollow" id="printMessage" href="https://forum.videotron.com/t5/forums/forumtopicprintpage/board-id/television-divertissement/message-id/12701/print-single-message/true/page/1">Imprimer</a></li> <li aria-hidden="true"><span class="lia-separator lia-component-common-widget-link-separator"> <span class="lia-separator-post"></span> <span class="lia-separator-pre"></span> </span></li> <li role="listitem"><a class="lia-link-navigation report-abuse-link lia-component-forums-action-report-abuse" rel="nofollow" id="reportAbuse" href="/t5/notifications/notifymoderatorpage/message-uid/47162">Signaler un contenu inapproprié</a></li> </ul> </div> </div> </div> </div> </div> <p class="lia-message-dates lia-message-post-date lia-component-post-date-last-edited lia-component-message-view-widget-post-date-last-edited"> le <span class="DateTime lia-message-posted-on lia-component-common-widget-date"> <span class="local-date">23-10-2024</span> <span class="local-time">07:43 AM</span> </span> </p> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-message-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-message-main-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div itemprop="text" id="bodyDisplay" class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"> <div class="lia-message-body-content"> <P>Quelque-chose qui me purge au plus haut point.<BR />Les 2 factures différentes pour les services c'est une chose, mais le fait que lorsqu'on paie notre facture Helix le solde ne s'ajuste pas comme c'est le cas avec l'autre facture non Helix c'est d'un ridicule.<BR />C'est la 2e fois que je me fais avoir et paie en double ma facturation Helix car je pense que je n'ai pas payé vu que mon solde ne change jamais pour 0 sauf quand j'ai payé en double comme ce fût le cas ce mois-ci...<BR />Il faut aller voir dans l'historique des paiements pour savoir si on a payé notre service.<BR />Comme si ce n'était pas assez, en plus j'ai maintenant un message comme quoi mon paiement par carte de crédit n'a pu se prendre le 1er octobre car elle est échue...<BR />Le pire c'est qU'effectivement ma carte de crédit Visa tombait à échéance le 1er, mais novembre...<BR />Le fait est que je n'ai jamais payé par carte de crédit mes factures, toujours par paiement banquaire et manuellement : pas question de prélèvement automatiques au cas où j'aurais à me battre en cas de surfacturation.<BR />J'ai communiqué avec les service à la clientèle qui me ramène toujours l'excuse ce sont 2 systèmes de facturation différente; je veux bien croire mais pourquoi dans un cas le solde s'ajuste dans les jours qui suivent un paiement mais pas dans l'autre...<BR />On me réponds à chaque fois monsieur votre solde sera de 0 le mois prochain, en gros nous avons profité de votre argent 1 mois d'avance on vous remerci...<BR />Ce n'est pas de la faute des agents du service à la clientèle donc je reste poli et compréhensif mais il faut avouer que c'est très ordinaire...</P> </div> </div> <div class="lia-rating-metoo lia-component-me-too lia-component-message-view-widget-me-too"> </div> <div id="labelsWithEvent" class="LabelsForArticle lia-component-labels lia-component-message-view-widget-labels-with-event"> <span aria-level="5" role="heading" class="article-labels-title"> Étiquettes : </span> <div class="LabelsList"> <ul role="list" id="list_0" class="lia-list-standard-inline"> <li aria-hidden="true"> Étiquettes:</li> <li class="label"> <a class="label-link lia-link-navigation lia-custom-event" id="link_4" href="/t5/forums/filteredbylabelpage/board-id/television-divertissement/label-name/facturation%20historique%20solde">facturation historique solde<wbr /></a> </li> </ul> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-message-footer"> <div class="lia-quilt-column lia-quilt-column-08 lia-quilt-column-left lia-quilt-column-message-footer-left"> <div class="lia-quilt-column-alley lia-quilt-column-alley-left"> <div data-lia-kudos-id="47162" id="kudosButtonV2" class="KudosButton lia-button-image-kudos-wrapper lia-component-kudos-widget-button-version-3 lia-component-kudos-widget-button-horizontal lia-component-kudos-widget-button lia-component-kudos-action lia-component-message-view-widget-kudos-action"> <div class="lia-button-image-kudos lia-button-image-kudos-horizontal lia-button-image-kudos-enabled lia-button-image-kudos-not-kudoed lia-button-image-kudos-has-kudoes lia-button-image-kudos-has-kudos lia-button"> <div class="lia-button-image-kudos-count"> <a class="lia-link-navigation kudos-count-link" title="Cliquez ici pour voir qui a fait des Mentions J'aime sur cet envoi." id="link_5" href="/t5/kudos/messagepage/board-id/television-divertissement/message-id/12701/tab/all-users"> <span itemprop="upvoteCount" id="messageKudosCount_249fc909bb82b1" class="MessageKudosCount lia-component-kudos-widget-message-kudos-count"> 1 </span><span class="lia-button-image-kudos-label lia-component-kudos-widget-kudos-count-label"> Mention J'aime </span> </a> </div> <div class="lia-button-image-kudos-give"> <a onclick="return LITHIUM.EarlyEventCapture(this, 'click', true)" class="lia-link-navigation kudos-link lia-link-ticket-post-action" role="button" data-lia-kudos-entity-uid="47162" aria-label="Cliquez ici pour faire des Mentions J'aime sur cet envoi." title="Cliquez ici pour faire des Mentions J'aime sur cet envoi." data-lia-action-token="WoG-z1uG9PTisGMbLQ_VLWrEON7wqRpTs4cP9VGoaXQ." rel="nofollow" id="kudoEntity" href="https://forum.videotron.com/t5/forums/forumtopicprintpage.kudosbuttonv2.kudoentity:kudoentity/kudosable-gid/47162?t:ac=board-id/television-divertissement/message-id/12701/print-single-message/false/page/1&t:cp=kudos/contributions/tapletcontributionspage"> </a> </div> </div> </div> </div> </div><div class="lia-quilt-column lia-quilt-column-16 lia-quilt-column-right lia-quilt-column-message-footer-right"> <div class="lia-quilt-column-alley lia-quilt-column-alley-right"> <div class="lia-inline-message-reply-container lia-component-messages-widget-reply-inline-button" id="inlineMessageReplyContainer"> <div id="replyWrapper" class="lia-inline-message-reply-wrapper"> <div id="messageActions" class="lia-message-actions"> <div class="lia-button-group"> <span class="lia-button-wrapper lia-button-wrapper-secondary"><a class="lia-button lia-button-secondary reply-action-link lia-action-reply iconClass lia-button-slim" aria-label="Reply to Facturation unique ou au moins ajustement du solde en ligne post" id="link_6" href="">Répondre</a></span> </div> </div> <div class="lia-inline-message-reply-placeholder"></div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-message-moderation"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-message-moderation-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single lia-mark-empty"> </div> </div> </div> </div> </div> </div> <div class="lia-progress lia-js-hidden" id="progressBar"> <div class="lia-progress-indeterminate"></div> </div> </div> <div itemtype="http://schema.org/Answer" itemscope="itemscope" itemprop="suggestedAnswer" data-lia-message-uid="47180" id="messageview_0" class="lia-panel-message message-uid-47180"> <div data-lia-message-uid="47180" class="lia-message-view-wrapper lia-js-data-messageUid-47180 lia-component-forums-widget-message-view-two" id="messageView2_1_0"> <span id="U47180"> </span> <span id="M12702"> </span> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback_0"></div> </div> <div class="MessageView lia-message-view-forum-message lia-message-view-display lia-row-standard-unread lia-thread-reply"> <span class="lia-message-state-indicator"></span> <div class="lia-quilt lia-quilt-forum-message lia-quilt-layout-custom-message"> <div class="lia-quilt-row lia-quilt-row-message-header-top"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-message-header-top-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class='lia-message-subject lia-component-message-view-widget-subject'> <div class='MessageSubject'> <div class='MessageSubjectIcons '> <h4 class='message-subject'> <span class='lia-message-unread lia-message-unread-windows'> </span> </h4> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-message-header-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-message-header-main-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="solution-link-wrapper lia-mark-empty"> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-message-header-bottom"> <div class="lia-quilt-column lia-quilt-column-18 lia-quilt-column-left lia-quilt-column-message-header-bottom-left"> <div class="lia-quilt-column-alley lia-quilt-column-alley-left"> <div class="lia-message-author-avatar"> <div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar lia-component-message-view-widget-author-avatar"> <img class="lia-user-avatar-profile" title="internetique" alt="internetique" id="imagedisplay_0" src="/t5/image/serverpage/avatar-name/avatar-10/avatar-theme/candy/avatar-collection/Hermes_Default/avatar-display-size/profile/version/2?xdesc=1.0"/> </div> </div> <div class="lia-message-author-with-avatar"> <span class="UserName lia-user-name lia-user-rank-Spartiate lia-component-message-view-widget-author-username"> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="" target="_self" aria-label="Voir le profil de internetique" itemprop="url" id="link_7" href="https://forum.videotron.com/t5/user/viewprofilepage/user-id/32052"><span class="">internetique</span></a> </span> <div class="lia-message-author-rank lia-component-author-rank lia-component-message-view-widget-author-rank"> Spartiate </div> <div class="MessageInResponseTo lia-component-message-view-widget-in-response-to lia-component-in-response-to"> </div> </div> </div> </div><div class="lia-quilt-column lia-quilt-column-06 lia-quilt-column-right lia-quilt-column-message-header-bottom-right"> <div class="lia-quilt-column-alley lia-quilt-column-alley-right"> <div class="lia-menu-navigation-wrapper lia-js-hidden lia-menu-action lia-component-message-view-widget-action-menu" id="actionMenuDropDown_0"> <div class="lia-menu-navigation"> <div class="dropdown-default-item"><a title="Afficher le menu des options" class="lia-js-menu-opener default-menu-option lia-js-mouseover-menu lia-link-navigation" aria-expanded="false" role="button" aria-label="Show comment option menu" id="dropDownLink_0" href="#">Options</a> <div class="dropdown-positioning"> <div class="dropdown-positioning-static"> <ul aria-label="Éléments du menu déroulant" role="list" id="dropdownmenuitems_0" class="lia-menu-dropdown-items"> <li role="listitem"><span class="lia-link-navigation mark-message-unread lia-link-disabled lia-component-forums-action-mark-message-unread" aria-disabled="true" id="markMessageUnread_0">Marquer comme nouveau</span></li> <li aria-hidden="true"><span class="lia-separator lia-component-common-widget-link-separator"> <span class="lia-separator-post"></span> <span class="lia-separator-pre"></span> </span></li> <li role="listitem"><a class="lia-link-navigation rss-message-link lia-component-rss-action-message" rel="nofollow noopener noreferrer" id="rssMessage_0" href="https://forum.videotron.com/rss/message?board.id=television-divertissement&message.id=12702">S'abonner au fil RSS</a></li> <li aria-hidden="true"><span class="lia-separator lia-component-common-widget-link-separator"> <span class="lia-separator-post"></span> <span class="lia-separator-pre"></span> </span></li> <li role="listitem"><a class="lia-link-navigation highlight-message lia-component-forums-action-highlight-message" id="highlightMessage_0" href="/t5/tele-et-divertissement/facturation-unique-ou-au-moins-ajustement-du-solde-en-ligne/m-p/47180/highlight/true#M12702">Surligner</a></li> <li role="listitem"><a class="lia-link-navigation print-message lia-component-forums-action-print-message" rel="nofollow" id="printMessage_0" href="https://forum.videotron.com/t5/forums/forumtopicprintpage/board-id/television-divertissement/message-id/12702/print-single-message/true/page/1">Imprimer</a></li> <li aria-hidden="true"><span class="lia-separator lia-component-common-widget-link-separator"> <span class="lia-separator-post"></span> <span class="lia-separator-pre"></span> </span></li> <li role="listitem"><a class="lia-link-navigation report-abuse-link lia-component-forums-action-report-abuse" rel="nofollow" id="reportAbuse_0" href="/t5/notifications/notifymoderatorpage/message-uid/47180">Signaler un contenu inapproprié</a></li> </ul> </div> </div> </div> </div> </div> <p class="lia-message-dates lia-message-post-date lia-component-post-date-last-edited lia-component-message-view-widget-post-date-last-edited"> le <span class="DateTime lia-message-posted-on lia-component-common-widget-date"> <span class="local-date">23-10-2024</span> <span class="local-time">10:53 AM</span> </span> </p> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-message-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-message-main-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div itemprop="text" id="bodyDisplay_0" class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"> <div class="lia-message-body-content"> <P>Vous avez bien raison. En plus, il faut créer deux comptes pour les paiements en ligne. J'ai payé ma facture Hélix sur mon compte habituel, ça a été crédité sur mon compte téléphone dont le solde est devenu négatif, mais j'ai eu des frais de retard sur mon compte Hélix.<BR />Comment se fait-il qu'il n'y ait pas un seul informaticien chez Vidéotron pour corriger ces problèmes ? S'il y en a un, changez-le APS, ça n'a pas d'allure.</P> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-message-footer"> <div class="lia-quilt-column lia-quilt-column-08 lia-quilt-column-left lia-quilt-column-message-footer-left"> <div class="lia-quilt-column-alley lia-quilt-column-alley-left"> <div data-lia-kudos-id="47180" id="kudosButtonV2_0" class="KudosButton lia-button-image-kudos-wrapper lia-component-kudos-widget-button-version-3 lia-component-kudos-widget-button-horizontal lia-component-kudos-widget-button lia-component-kudos-action lia-component-message-view-widget-kudos-action"> <div class="lia-button-image-kudos lia-button-image-kudos-horizontal lia-button-image-kudos-enabled lia-button-image-kudos-not-kudoed lia-button"> <div class="lia-button-image-kudos-count"> <span class="lia-link-navigation kudos-count-link lia-link-disabled" aria-disabled="true" title="Nombre total de Mentions J'aime reçus par cet envoi." id="link_8"> <span itemprop="upvoteCount" id="messageKudosCount_249fc90b453cfb" class="MessageKudosCount lia-component-kudos-widget-message-kudos-count"> 0 </span><span class="lia-button-image-kudos-label lia-component-kudos-widget-kudos-count-label"> Mentions J'aime </span> </span> </div> <div class="lia-button-image-kudos-give"> <a onclick="return LITHIUM.EarlyEventCapture(this, 'click', true)" class="lia-link-navigation kudos-link lia-link-ticket-post-action" role="button" data-lia-kudos-entity-uid="47180" aria-label="Cliquez ici pour faire des Mentions J'aime sur cet envoi." title="Cliquez ici pour faire des Mentions J'aime sur cet envoi." data-lia-action-token="Lp8uhQQEQR4niLxSibA_ZoVewnPkQdS-zQG7VUkUVe8." rel="nofollow" id="kudoEntity_0" href="https://forum.videotron.com/t5/forums/forumtopicprintpage.kudosbuttonv2.kudoentity:kudoentity/kudosable-gid/47180?t:ac=board-id/television-divertissement/message-id/12701/print-single-message/false/page/1&t:cp=kudos/contributions/tapletcontributionspage"> </a> </div> </div> </div> </div> </div><div class="lia-quilt-column lia-quilt-column-16 lia-quilt-column-right lia-quilt-column-message-footer-right"> <div class="lia-quilt-column-alley lia-quilt-column-alley-right"> <div class="lia-inline-message-reply-container lia-component-messages-widget-reply-inline-button" id="inlineMessageReplyContainer_0"> <div id="replyWrapper_0" class="lia-inline-message-reply-wrapper"> <div id="messageActions_0" class="lia-message-actions"> <div class="lia-button-group"> <span class="lia-button-wrapper lia-button-wrapper-secondary"><a class="lia-button lia-button-secondary reply-action-link lia-action-reply iconClass lia-button-slim" aria-label="Reply to comment" id="link_9" href="">Répondre</a></span> </div> </div> <div class="lia-inline-message-reply-placeholder"></div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-message-moderation"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-message-moderation-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single lia-mark-empty"> </div> </div> </div> </div> </div> </div> <div class="lia-progress lia-js-hidden" id="progressBar_0"> <div class="lia-progress-indeterminate"></div> </div> </div> <div itemtype="http://schema.org/Answer" itemscope="itemscope" itemprop="suggestedAnswer" data-lia-message-uid="47181" id="messageview_1" class="lia-panel-message message-uid-47181"> <div data-lia-message-uid="47181" class="lia-message-view-wrapper lia-js-data-messageUid-47181 lia-component-forums-widget-message-view-two" id="messageView2_1_1"> <span id="U47181"> </span> <span id="M12703"> </span> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback_1"></div> </div> <div class="MessageView lia-message-view-forum-message lia-message-view-display lia-row-standard-unread lia-thread-reply"> <span class="lia-message-state-indicator"></span> <div class="lia-quilt lia-quilt-forum-message lia-quilt-layout-custom-message"> <div class="lia-quilt-row lia-quilt-row-message-header-top"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-message-header-top-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class='lia-message-subject lia-component-message-view-widget-subject'> <div class='MessageSubject'> <div class='MessageSubjectIcons '> <h4 class='message-subject'> <span class='lia-message-unread lia-message-unread-windows'> </span> </h4> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-message-header-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-message-header-main-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="solution-link-wrapper lia-mark-empty"> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-message-header-bottom"> <div class="lia-quilt-column lia-quilt-column-18 lia-quilt-column-left lia-quilt-column-message-header-bottom-left"> <div class="lia-quilt-column-alley lia-quilt-column-alley-left"> <div class="lia-message-author-avatar"> <div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar lia-component-message-view-widget-author-avatar"> <img class="lia-user-avatar-profile" title="StephanieTP" alt="StephanieTP" id="imagedisplay_1" src="/t5/image/serverpage/image-id/1834i407C89BDDEB1862B/image-dimensions/150x150/image-coordinates/0%2C0%2C124%2C124/constrain-image/false?v=v2"/> </div> </div> <div class="lia-message-author-with-avatar"> <span class="UserName lia-user-name lia-user-rank-Mod-rateur---Expert-Solution lia-component-message-view-widget-author-username"> <img class="lia-user-rank-icon lia-user-rank-icon-left" title="Modérateur - Expert Solution" alt="Modérateur - Expert Solution" id="display_2" src="/html/@0553F3BB0138FA55A158E0A262F2BAA6/assets/MOD_v2.png"/> <a class="lia-link-navigation lia-page-link lia-user-name-link" style="color:#0B8339" target="_self" aria-label="Voir le profil de StephanieTP" itemprop="url" id="link_10" href="https://forum.videotron.com/t5/user/viewprofilepage/user-id/24387"><span class="login-bold">StephanieTP</span></a> </span> <div class="lia-message-author-rank lia-component-author-rank lia-component-message-view-widget-author-rank"> Modérateur - Expert Solution </div> <div class="MessageInResponseTo lia-component-message-view-widget-in-response-to lia-component-in-response-to"> <a class="lia-link-navigation lia-message-reply-in-response-to" id="inResponseTo" href="/t5/tele-et-divertissement/facturation-unique-ou-au-moins-ajustement-du-solde-en-ligne/m-p/47180/highlight/true#M12702">En réponse à <span class="lia-message-in-response-to-username">internetique</span></a> </div> </div> </div> </div><div class="lia-quilt-column lia-quilt-column-06 lia-quilt-column-right lia-quilt-column-message-header-bottom-right"> <div class="lia-quilt-column-alley lia-quilt-column-alley-right"> <div class="lia-menu-navigation-wrapper lia-js-hidden lia-menu-action lia-component-message-view-widget-action-menu" id="actionMenuDropDown_1"> <div class="lia-menu-navigation"> <div class="dropdown-default-item"><a title="Afficher le menu des options" class="lia-js-menu-opener default-menu-option lia-js-mouseover-menu lia-link-navigation" aria-expanded="false" role="button" aria-label="Show comment option menu" id="dropDownLink_1" href="#">Options</a> <div class="dropdown-positioning"> <div class="dropdown-positioning-static"> <ul aria-label="Éléments du menu déroulant" role="list" id="dropdownmenuitems_1" class="lia-menu-dropdown-items"> <li role="listitem"><span class="lia-link-navigation mark-message-unread lia-link-disabled lia-component-forums-action-mark-message-unread" aria-disabled="true" id="markMessageUnread_1">Marquer comme nouveau</span></li> <li aria-hidden="true"><span class="lia-separator lia-component-common-widget-link-separator"> <span class="lia-separator-post"></span> <span class="lia-separator-pre"></span> </span></li> <li role="listitem"><a class="lia-link-navigation rss-message-link lia-component-rss-action-message" rel="nofollow noopener noreferrer" id="rssMessage_1" href="https://forum.videotron.com/rss/message?board.id=television-divertissement&message.id=12703">S'abonner au fil RSS</a></li> <li aria-hidden="true"><span class="lia-separator lia-component-common-widget-link-separator"> <span class="lia-separator-post"></span> <span class="lia-separator-pre"></span> </span></li> <li role="listitem"><a class="lia-link-navigation highlight-message lia-component-forums-action-highlight-message" id="highlightMessage_1" href="/t5/tele-et-divertissement/facturation-unique-ou-au-moins-ajustement-du-solde-en-ligne/m-p/47181/highlight/true#M12703">Surligner</a></li> <li role="listitem"><a class="lia-link-navigation print-message lia-component-forums-action-print-message" rel="nofollow" id="printMessage_1" href="https://forum.videotron.com/t5/forums/forumtopicprintpage/board-id/television-divertissement/message-id/12703/print-single-message/true/page/1">Imprimer</a></li> <li aria-hidden="true"><span class="lia-separator lia-component-common-widget-link-separator"> <span class="lia-separator-post"></span> <span class="lia-separator-pre"></span> </span></li> <li role="listitem"><a class="lia-link-navigation report-abuse-link lia-component-forums-action-report-abuse" rel="nofollow" id="reportAbuse_1" href="/t5/notifications/notifymoderatorpage/message-uid/47181">Signaler un contenu inapproprié</a></li> </ul> </div> </div> </div> </div> </div> <p class="lia-message-dates lia-message-post-date lia-component-post-date-last-edited lia-component-message-view-widget-post-date-last-edited"> <span class="DateTime lia-message-posted-on lia-component-common-widget-date"> <span class="local-date">23-10-2024</span> <span class="local-time">10:57 AM</span> </span> - modifié <span class="DateTime lia-message-edited-on lia-component-common-widget-date"> <span class="local-date">23-10-2024</span> <span class="local-time">10:57 AM</span> </span> </p> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-message-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-message-main-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div itemprop="text" id="bodyDisplay_1" class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"> <div class="lia-message-body-content"> <P>Merci de votre intérêt ! </P><P> </P><P>Nous sommes en phase de test depuis un bon moment pour avoir les services de téléphonie sur la facture Helix et ainsi éviter des maux de têtes aux clients et aux agents. </P><P>Toutefois, ce n'est pas encore à point. Ça devrait l'être au courant de la prochaine année. </P><P>Nous vous remercions de votre patience en attendant ! </P><P> </P><P>- StephanieTP</P> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-message-footer"> <div class="lia-quilt-column lia-quilt-column-08 lia-quilt-column-left lia-quilt-column-message-footer-left"> <div class="lia-quilt-column-alley lia-quilt-column-alley-left"> <div data-lia-kudos-id="47181" id="kudosButtonV2_1" class="KudosButton lia-button-image-kudos-wrapper lia-component-kudos-widget-button-version-3 lia-component-kudos-widget-button-horizontal lia-component-kudos-widget-button lia-component-kudos-action lia-component-message-view-widget-kudos-action"> <div class="lia-button-image-kudos lia-button-image-kudos-horizontal lia-button-image-kudos-enabled lia-button-image-kudos-not-kudoed lia-button-image-kudos-has-kudoes lia-button-image-kudos-has-kudos lia-button"> <div class="lia-button-image-kudos-count"> <a class="lia-link-navigation kudos-count-link" title="Cliquez ici pour voir qui a fait des Mentions J'aime sur cet envoi." id="link_11" href="/t5/kudos/messagepage/board-id/television-divertissement/message-id/12703/tab/all-users"> <span itemprop="upvoteCount" id="messageKudosCount_249fc90cf7e102" class="MessageKudosCount lia-component-kudos-widget-message-kudos-count"> 3 </span><span class="lia-button-image-kudos-label lia-component-kudos-widget-kudos-count-label"> Mentions J'aime </span> </a> </div> <div class="lia-button-image-kudos-give"> <a onclick="return LITHIUM.EarlyEventCapture(this, 'click', true)" class="lia-link-navigation kudos-link lia-link-ticket-post-action" role="button" data-lia-kudos-entity-uid="47181" aria-label="Cliquez ici pour faire des Mentions J'aime sur cet envoi." title="Cliquez ici pour faire des Mentions J'aime sur cet envoi." data-lia-action-token="ihNQRiQO8P1mlCUXSw9bhAuFiSgAP4VbAXCraXvwhe0." rel="nofollow" id="kudoEntity_1" href="https://forum.videotron.com/t5/forums/forumtopicprintpage.kudosbuttonv2.kudoentity:kudoentity/kudosable-gid/47181?t:ac=board-id/television-divertissement/message-id/12701/print-single-message/false/page/1&t:cp=kudos/contributions/tapletcontributionspage"> </a> </div> </div> </div> </div> </div><div class="lia-quilt-column lia-quilt-column-16 lia-quilt-column-right lia-quilt-column-message-footer-right"> <div class="lia-quilt-column-alley lia-quilt-column-alley-right"> <div class="lia-inline-message-reply-container lia-component-messages-widget-reply-inline-button" id="inlineMessageReplyContainer_1"> <div id="replyWrapper_1" class="lia-inline-message-reply-wrapper"> <div id="messageActions_1" class="lia-message-actions"> <div class="lia-button-group"> <span class="lia-button-wrapper lia-button-wrapper-secondary"><a class="lia-button lia-button-secondary reply-action-link lia-action-reply iconClass lia-button-slim" aria-label="Reply to comment" id="link_12" href="">Répondre</a></span> </div> </div> <div class="lia-inline-message-reply-placeholder"></div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-message-moderation"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-message-moderation-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single lia-mark-empty"> </div> </div> </div> </div> </div> </div> <div class="lia-progress lia-js-hidden" id="progressBar_1"> <div class="lia-progress-indeterminate"></div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-common-footer"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="LithiumLogo lia-component-common-widget-lithium-logo"> <a class="lia-link-navigation lia-powered-by-khoros-logo" alt="Généré par Lithium" title="Solutions de réseau social pour GRC et communautés générées par Lithium" target="_blank" rel="noopener" id="link_13" href="https://khoros.com/powered-by-khoros"><img class="lia-img-powered-by-khoros lia-fa-powered lia-fa-by lia-fa-khoros" title="Solutions de réseau social pour GRC et communautés générées par Khoros" alt="Généré par Khoros" aria-label="Solutions de réseau social pour GRC et communautés générées par Khoros" id="display_3" src="/skins/images/F33C32D85C7CB9E68478049899335BEA/responsive_peak/images/powered_by_khoros.svg"/></a> </div> </div> </div> </div> </div> </div> </div> <script type="text/javascript" src="/t5/scripts/8016E4FC3B23A5110FC1769E8A07C73D/lia-scripts-common-min.js"></script><script type="text/javascript" src="/t5/scripts/69EEC3C6C5AB231530A7C0FDE924BD23/lia-scripts-body-min.js"></script><script language="javascript" type="text/javascript"> <!-- LITHIUM.Sandbox.restore(); 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Voulez-vous vraiment continuer ?","messageActionsSelector":"#messageActions_0","loaderSelector":"#loader","topicMessageSelector":".lia-forum-topic-message-gte-5","containerSelector":"#inlineMessageReplyContainer_0","loaderEnabled":false,"useSimpleEditor":false,"isReplyButtonDisabled":false,"linearDisplayViewSelector":".lia-linear-display-message-view","threadedDetailDisplayViewSelector":".lia-threaded-detail-display-message-view","replyEditorPlaceholderWrapperSelector":".lia-placeholder-wrapper","renderEvent":"LITHIUM:renderInlineMessageReply","expandedRepliesSelector":".lia-inline-message-reply-form-expanded","isLazyLoadEnabled":false,"layoutView":"linear","isAllowAnonUserToReply":false,"replyButtonSelector":".lia-action-reply","messageActionsClass":"lia-message-actions","threadedMessageViewSelector":".lia-threaded-display-message-view-wrapper","lazyLoadScriptsEvent":"LITHIUM:lazyLoadScripts","isGteForumV5":true}); LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:renderInlineMessageReply"},"tokenId":"ajax","elementSelector":"#inlineMessageReplyContainer_0","action":"renderInlineMessageReply","feedbackSelector":"#inlineMessageReplyContainer_0","url":"https://forum.videotron.com/t5/forums/forumtopicprintpage.inlinemessagereplycontainer:renderinlinemessagereply?t:ac=board-id/television-divertissement/message-id/12701/print-single-message/false/page/1&t:cp=messages/contributions/messageeditorscontributionpage","ajaxErrorEventName":"LITHIUM:ajaxError","token":"5OLYFVNY1BRFJJWXqtbgblOnoGiJLZzCQ2P5sxMcHpI."}); LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:lazyLoadScripts"},"tokenId":"ajax","elementSelector":"#inlineMessageReplyContainer_0","action":"lazyLoadScripts","feedbackSelector":"#inlineMessageReplyContainer_0","url":"https://forum.videotron.com/t5/forums/forumtopicprintpage.inlinemessagereplycontainer:lazyloadscripts?t:ac=board-id/television-divertissement/message-id/12701/print-single-message/false/page/1&t:cp=messages/contributions/messageeditorscontributionpage","ajaxErrorEventName":"LITHIUM:ajaxError","token":"crq-HrrJPgpgKtLDTnvU2LFvTjrkBBPWUrpjRFbML-Y."}); LITHIUM.AjaxSupport.ComponentEvents.set({ "eventActions" : [ { "event" : "approveMessage", "actions" : [ { "context" : "", "action" : "rerender" }, { "context" : "", "action" : "pulsate" } ] }, { "event" : "unapproveMessage", "actions" : [ { "context" : "", "action" : "rerender" }, { "context" : "", "action" : "pulsate" } ] }, { "event" : "deleteMessage", "actions" : [ { "context" : "lia-deleted-state", "action" : "addClassName" }, { "context" : "", "action" : "pulsate" } ] }, { "event" : "QuickReply", "actions" : [ { "context" : "envParam:feedbackData", "action" : "rerender" } ] }, { "event" : "expandMessage", "actions" : [ { "context" : "envParam:quiltName,expandedQuiltName", "action" : "rerender" } ] }, { "event" : "ProductAnswer", "actions" : [ { "context" : "envParam:quiltName", "action" : "rerender" } ] }, { "event" : "ProductAnswerComment", "actions" : [ { "context" : "envParam:selectedMessage", "action" : "rerender" } ] }, { "event" : "editProductMessage", "actions" : [ { "context" : "envParam:quiltName,message", "action" : "rerender" } ] }, { "event" : "MessagesWidgetEditAction", "actions" : [ { "context" : "envParam:quiltName,message,product,contextId,contextUrl", "action" : "rerender" } ] }, { "event" : "ProductMessageEdit", "actions" : [ { "context" : "envParam:quiltName", "action" : "rerender" } ] }, { "event" : "MessagesWidgetMessageEdit", "actions" : [ { "context" : "envParam:quiltName,product,contextId,contextUrl", "action" : "rerender" } ] }, { "event" : "AcceptSolutionAction", "actions" : [ { "context" : "", "action" : "rerender" } ] }, { "event" : "RevokeSolutionAction", "actions" : [ { "context" : "", "action" : "rerender" } ] }, { "event" : "addThreadUserEmailSubscription", "actions" : [ { "context" : "", "action" : "rerender" } ] }, { "event" : "removeThreadUserEmailSubscription", "actions" : [ { "context" : "", "action" : "rerender" } ] }, { "event" : "addMessageUserEmailSubscription", "actions" : [ { "context" : "", "action" : "rerender" } ] }, { "event" : "removeMessageUserEmailSubscription", "actions" : [ { "context" : "", "action" : "rerender" } ] }, { "event" : "markAsSpamWithoutRedirect", "actions" : [ { "context" : "", "action" : "rerender" } ] }, { "event" : "MessagesWidgetAnswerForm", "actions" : [ { "context" : "envParam:messageUid,page,quiltName,product,contextId,contextUrl", "action" : "rerender" } ] }, { "event" : "MessagesWidgetEditAnswerForm", "actions" : [ { "context" : "envParam:messageUid,quiltName,product,contextId,contextUrl", "action" : "rerender" } ] }, { "event" : "MessagesWidgetCommentForm", "actions" : [ { "context" : "envParam:messageUid,quiltName,product,contextId,contextUrl", "action" : "rerender" } ] }, { "event" : "MessagesWidgetEditCommentForm", "actions" : [ { "context" : "envParam:messageUid,quiltName,product,contextId,contextUrl", "action" : "rerender" } ] } ], "componentId" : "forums.widget.message-view", "initiatorBinding" : true, "selector" : "#messageview_0", "parameters" : { "disableLabelLinks" : "false", "truncateBodyRetainsHtml" : "false", "forceSearchRequestParameterForBlurbBuilder" : "false", "kudosLinksDisabled" : "false", "useSubjectIcons" : "true", "quiltName" : "ForumMessage", "truncateBody" : "true", "message" : "47180", "includeRepliesModerationState" : "true", "useSimpleView" : "false", "useTruncatedSubject" : "true", "disableLinks" : "false", "messageViewOptions" : "1100010011010100111101101110100101111001", "displaySubject" : "true" }, "initiatorDataMatcher" : "data-lia-message-uid" }); LITHIUM.InformationBox({"updateFeedbackEvent":"LITHIUM:updateAjaxFeedback","componentSelector":"#informationbox_3","feedbackSelector":".InfoMessage"}); LITHIUM.InformationBox({"updateFeedbackEvent":"LITHIUM:updateAjaxFeedback","componentSelector":"#informationbox_4","feedbackSelector":".InfoMessage"}); LITHIUM.DropDownMenuVisibilityHandler({"selectors":{"menuSelector":"#actionMenuDropDown_1","menuItemsSelector":".lia-menu-dropdown-items"}}); LITHIUM.MessageBodyDisplay('#bodyDisplay_1', '.lia-truncated-body-container', '#viewMoreLink', '.lia-full-body-container' ); LITHIUM.AjaxSupport.fromLink('#kudoEntity_1', 'kudoEntity', '#ajaxfeedback_1', 'LITHIUM:ajaxError', {}, 'cfnEcW5q4mQ6lXH78iDFnjDRd-DHBcQZfrjVD3GbOCg.', 'ajax'); LITHIUM.AjaxSupport.ComponentEvents.set({ "eventActions" : [ { "event" : "kudoEntity", "actions" : [ { "context" : "envParam:entity", "action" : "rerender" } ] } ], "componentId" : "kudos.widget.button", "initiatorBinding" : true, "selector" : "#kudosButtonV2_1", "parameters" : { "displayStyle" : "horizontal", "disallowZeroCount" : "false", "revokeMode" : "true", "kudosable" : "true", "showCountOnly" : "false", "disableKudosForAnonUser" : "false", "useCountToKudo" : "false", "entity" : "47181", "linkDisabled" : "false" }, "initiatorDataMatcher" : "data-lia-kudos-id" }); LITHIUM.InlineMessageReplyContainer({"openEditsSelector":".lia-inline-message-edit","renderEventParams":{"replyWrapperId":"replyWrapper_1","messageId":47181,"messageActionsId":"messageActions_1"},"isRootMessage":false,"collapseEvent":"LITHIUM:collapseInlineMessageEditor","confimationText":"Vous avez d'autres éditeurs de message ouverts, et les données qu'ils contiennent pourraient être perdues. Voulez-vous vraiment continuer ?","messageActionsSelector":"#messageActions_1","loaderSelector":"#loader","topicMessageSelector":".lia-forum-topic-message-gte-5","containerSelector":"#inlineMessageReplyContainer_1","loaderEnabled":false,"useSimpleEditor":false,"isReplyButtonDisabled":false,"linearDisplayViewSelector":".lia-linear-display-message-view","threadedDetailDisplayViewSelector":".lia-threaded-detail-display-message-view","replyEditorPlaceholderWrapperSelector":".lia-placeholder-wrapper","renderEvent":"LITHIUM:renderInlineMessageReply","expandedRepliesSelector":".lia-inline-message-reply-form-expanded","isLazyLoadEnabled":false,"layoutView":"linear","isAllowAnonUserToReply":false,"replyButtonSelector":".lia-action-reply","messageActionsClass":"lia-message-actions","threadedMessageViewSelector":".lia-threaded-display-message-view-wrapper","lazyLoadScriptsEvent":"LITHIUM:lazyLoadScripts","isGteForumV5":true}); LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:renderInlineMessageReply"},"tokenId":"ajax","elementSelector":"#inlineMessageReplyContainer_1","action":"renderInlineMessageReply","feedbackSelector":"#inlineMessageReplyContainer_1","url":"https://forum.videotron.com/t5/forums/forumtopicprintpage.inlinemessagereplycontainer:renderinlinemessagereply?t:ac=board-id/television-divertissement/message-id/12701/print-single-message/false/page/1&t:cp=messages/contributions/messageeditorscontributionpage","ajaxErrorEventName":"LITHIUM:ajaxError","token":"MBIaqJiniqr-zGkpVnnN8KA5B8yCz7nMBgCr7AWZ2EM."}); LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:lazyLoadScripts"},"tokenId":"ajax","elementSelector":"#inlineMessageReplyContainer_1","action":"lazyLoadScripts","feedbackSelector":"#inlineMessageReplyContainer_1","url":"https://forum.videotron.com/t5/forums/forumtopicprintpage.inlinemessagereplycontainer:lazyloadscripts?t:ac=board-id/television-divertissement/message-id/12701/print-single-message/false/page/1&t:cp=messages/contributions/messageeditorscontributionpage","ajaxErrorEventName":"LITHIUM:ajaxError","token":"y2zoQNU8alelpUC0lK5HGGKL7tlFgIFPo7a2Cqs7EOw."}); LITHIUM.AjaxSupport.ComponentEvents.set({ "eventActions" : [ { "event" : "approveMessage", "actions" : [ { "context" : "", "action" : "rerender" }, { "context" : "", "action" : "pulsate" } ] }, { "event" : "unapproveMessage", "actions" : [ { "context" : "", "action" : "rerender" }, { "context" : "", "action" : "pulsate" } ] }, { "event" : "deleteMessage", "actions" : [ { "context" : "lia-deleted-state", "action" : "addClassName" }, { "context" : "", "action" : "pulsate" } ] }, { "event" : "QuickReply", "actions" : [ { "context" : "envParam:feedbackData", "action" : "rerender" } ] }, { "event" : "expandMessage", "actions" : [ { "context" : "envParam:quiltName,expandedQuiltName", "action" : "rerender" } ] }, { "event" : "ProductAnswer", "actions" : [ { "context" : "envParam:quiltName", "action" : "rerender" } ] }, { "event" : "ProductAnswerComment", "actions" : [ { "context" : "envParam:selectedMessage", "action" : "rerender" } ] }, { "event" : "editProductMessage", "actions" : [ { "context" : "envParam:quiltName,message", "action" : "rerender" } ] }, { "event" : "MessagesWidgetEditAction", "actions" : [ { "context" : "envParam:quiltName,message,product,contextId,contextUrl", "action" : "rerender" } ] }, { "event" : "ProductMessageEdit", "actions" : [ { "context" : "envParam:quiltName", "action" : "rerender" } ] }, { "event" : "MessagesWidgetMessageEdit", "actions" : [ { "context" : "envParam:quiltName,product,contextId,contextUrl", "action" : "rerender" } ] }, { "event" : "AcceptSolutionAction", "actions" : [ { "context" : "", "action" : "rerender" } ] }, { "event" : "RevokeSolutionAction", "actions" : [ { "context" : "", "action" : "rerender" } ] }, { "event" : "addThreadUserEmailSubscription", "actions" : [ { "context" : "", "action" : "rerender" } ] }, { "event" : "removeThreadUserEmailSubscription", "actions" : [ { "context" : "", "action" : "rerender" } ] }, { "event" : "addMessageUserEmailSubscription", "actions" : [ { "context" : "", "action" : "rerender" } ] }, { "event" : "removeMessageUserEmailSubscription", "actions" : [ { "context" : "", "action" : "rerender" } ] }, { "event" : "markAsSpamWithoutRedirect", "actions" : [ { "context" : "", "action" : "rerender" } ] }, { "event" : "MessagesWidgetAnswerForm", "actions" : [ { "context" : "envParam:messageUid,page,quiltName,product,contextId,contextUrl", "action" : "rerender" } ] }, { "event" : "MessagesWidgetEditAnswerForm", "actions" : [ { "context" : "envParam:messageUid,quiltName,product,contextId,contextUrl", "action" : "rerender" } ] }, { "event" : "MessagesWidgetCommentForm", "actions" : [ { "context" : "envParam:messageUid,quiltName,product,contextId,contextUrl", "action" : "rerender" } ] }, { "event" : "MessagesWidgetEditCommentForm", "actions" : [ { "context" : "envParam:messageUid,quiltName,product,contextId,contextUrl", "action" : "rerender" } ] } ], "componentId" : "forums.widget.message-view", "initiatorBinding" : true, "selector" : "#messageview_1", "parameters" : { "disableLabelLinks" : "false", "truncateBodyRetainsHtml" : "false", "forceSearchRequestParameterForBlurbBuilder" : "false", "kudosLinksDisabled" : "false", "useSubjectIcons" : "true", "quiltName" : "ForumMessage", "truncateBody" : "true", "message" : "47181", "includeRepliesModerationState" : "true", "useSimpleView" : "false", "useTruncatedSubject" : "true", "disableLinks" : "false", "messageViewOptions" : "1100010011010100111101101110100101111001", "displaySubject" : "true" }, "initiatorDataMatcher" : "data-lia-message-uid" }); LITHIUM.Auth.API_URL = "/t5/util/authcheckpage"; LITHIUM.Auth.LOGIN_URL_TMPL = "https://forum.videotron.com/t5/user/userloginpage?dest_url=#{destUrl}"; LITHIUM.Auth.KEEP_ALIVE_URL = "/t5/status/blankpage?keepalive"; LITHIUM.Auth.KEEP_ALIVE_TIME = 180000; LITHIUM.Auth.CHECK_SESSION_TOKEN = '7k6TWlmx_ug6Uy88p8glbe04VdPzbQuZS9SRezIZ_5c.'; LITHIUM.AjaxSupport.useTickets = false; LITHIUM.Cache.CustomEvent.set([{"elementId":"link_4","stopTriggerEvent":false,"fireEvent":"LITHIUM:labelSelected","triggerEvent":"click","eventContext":{"uid":1669,"selectedLabel":"facturation historique solde","title":"facturation historique solde"}}]); LITHIUM.Loader.runJsAttached(); // --> </script></body> </html>