Frequently asked questions patients

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rel="noopener">Care institutions</a></li> </ul> <p style="font-size: .88rem; margin-bottom: 20px;"><em>One digital health record</em></p> <hr style="margin: 0px 0px 16px 0px; border-top: 4px solid #add8e3; width: 20px; border-radius: 100px;"> <ul> <li style="list-style-type: none;"> <ul> <li><a href="https://www.nexuzhealth.com/en/hospitals" rel="noopener" role="menuitem">Hospitals</a></li> </ul> </li> </ul> </div><div class="nav__mega-col col s4"> <ul> <li><a href="https://www.nexuzhealth.com/en/why-care-professionals" style="margin-bottom: 8px; font-size: 22px;" rel="noopener">Care professionals</a></li> </ul> <p style="font-size: .88rem; margin-bottom: 20px;"><em>One digital health record</em></p> <hr style="margin: 0px 0px 16px 0px; border-top: 4px solid #add8e3; width: 20px; border-radius: 100px;"> <ul> <li> <ul> <li><a href="https://www.nexuzhealth.com/en/why-home-nursing" rel="noopener" role="menuitem">Home nurses</a></li> <li><a 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margin-bottom: 8px; color: #0c1827;">Success stories</p> <p style="font-size: .88rem; margin-bottom: 20px;"><em>Together, we strive for growth, success and benefits.</em></p> <p><a class="btn btn--fill btn--small btn--custom-color" href="https://www.nexuzhealth.com/en/succes-stories" style="background: #561651; color: #ffffff;" rel="noopener">Read the stories</a></p> </div> </div> </div></div> </div> </div></li><li class="nav__item nav__item--branch nav__item--mega-branch"> <a class="nav__link" href="https://www.nexuzhealth.com/en/solutions">Solutions<span class="nav__mega-hover-extender"></span></a><div class="nav__mega"> <div class="container"> <div class="row"> <div class="col s12"> <div class="row"> <div class="nav__mega-header col s12"> <h3 style="margin-bottom: 12px;">Care through connection</h3> </div> </div> <div class="row"> <div class="nav__mega-cols col s12"> <div style="width: 100%;"> <div class="row justify-around"><div class="nav__mega-col col s4"> <ul> <li><a 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href="https://www.nexuzhealth.com/en/mynexuzhealth" style="margin-bottom: 8px; font-size: 22px;" rel="noopener">mynexuzhealth</a></li> </ul> <p style="font-size: .88rem; margin-bottom: 20px;"><em>Your digital health record</em></p> <hr style="margin: 0px 0px 16px 0px; border-top: 4px solid #add8e3; width: 20px; border-radius: 100px;"> </div><div class="nav__mega-col col s4"> <ul> <li><a href="https://www.nexuzhealth.com/en/nexuzhealth-consult" style="margin-bottom: 8px; font-size: 22px;" rel="noopener">nexuzhealth consult</a></li> </ul> <p style="font-size: .88rem; margin-bottom: 20px;"><em>Access to digital health records</em></p> <hr style="margin: 0px 0px 16px 0px; border-top: 4px solid #add8e3; width: 20px; border-radius: 100px;"> </div></div> </div> </div> </div> <div class="row"> <div class="nav__mega-footer col s12"> <hr style="margin-top: 0px;"> <p style="font-size: 18px; margin-bottom: 8px; color: #0c1827;">The nexuzhealth platform</p> <p style="font-size: .88rem; 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style="margin-bottom: 8px; font-size: 22px;" rel="noopener">For care professionals</a></li> </ul> <p style="font-size: .88rem; margin-bottom: 20px;"><em>Transforming healthcare together</em></p> <hr style="margin: 0px 0px 16px 0px; border-top: 4px solid #add8e3; width: 20px; border-radius: 100px;"> <ul> <li style="list-style-type: none;"> <ul> <li><a href="https://www.nexuzhealth.com/en/blog" rel="noopener" role="menuitem">Blogs</a></li> <li><a href="https://www.nexuzhealth.com/en/professionals-downloads" rel="noopener">Downloads</a></li> <li><a href="https://www.nexuzhealth.com/en/professionals-frequently-asked-questions" rel="noopener" role="menuitem">Frequently asked questions</a></li> </ul> </li> </ul> </div><div class="nav__mega-col col s6"> <ul> <li><a href="https://www.nexuzhealth.com/en/insights-patients" style="margin-bottom: 8px; font-size: 22px;" rel="noopener">For patients</a></li> </ul> <p style="font-size: .88rem; margin-bottom: 20px;"><em>The latest news</em></p> <hr 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mnav__menu__item--parent"> <div class="mnav__menu__label"> <a class="mnav__menu__link" href="https://www.nexuzhealth.com/en/solutions">Solutions</a> <div class="mnav__menu__toggle" role="button"> <div class="mnav__menu__toggle__open-icon"> <svg class="mnav__menu__toggle__open" width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path d="M5.29289 8.29289C4.90237 8.68342 4.90237 9.31658 5.29289 9.70711L11.2929 15.7071C11.6834 16.0976 12.3166 16.0976 12.7071 15.7071L18.7071 9.70711C19.0976 9.31658 19.0976 8.68342 18.7071 8.29289C18.3166 7.90237 17.6834 7.90237 17.2929 8.29289L12 13.5858L6.70711 8.29289C6.31658 7.90237 5.68342 7.90237 5.29289 8.29289Z" fill="currentColor" /> </svg> </div> <div class="mnav__menu__toggle__close-icon"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path d="M5.29289 15.7071C4.90237 15.3166 4.90237 14.6834 5.29289 14.2929L11.2929 8.29289C11.6834 7.90237 12.3166 7.90237 12.7071 8.29289L18.7071 14.2929C19.0976 14.6834 19.0976 15.3166 18.7071 15.7071C18.3166 16.0976 17.6834 16.0976 17.2929 15.7071L12 10.4142L6.70711 15.7071C6.31658 16.0976 5.68342 16.0976 5.29289 15.7071Z" fill="currentColor" /> </svg> </div> </div> </div> <ul class="mnav__menu__list mnav__menu__list--level2 mnav__menu__list--child"> <li class="mnav__menu__item"> <div class="mnav__menu__label"> <a class="mnav__menu__link" href="https://www.nexuzhealth.com/en/solutions/platforms">The nexuzhealth platform</a> </div> </li> <li class="mnav__menu__item mnav__menu__item--parent"> <div class="mnav__menu__label"> <a class="mnav__menu__link" href="https://www.nexuzhealth.com/en/solutions/nexuzhealth-pro-kws">nexuzhealth pro & KWS</a> <div class="mnav__menu__toggle" role="button"> <div class="mnav__menu__toggle__open-icon"> <svg class="mnav__menu__toggle__open" width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path d="M5.29289 8.29289C4.90237 8.68342 4.90237 9.31658 5.29289 9.70711L11.2929 15.7071C11.6834 16.0976 12.3166 16.0976 12.7071 15.7071L18.7071 9.70711C19.0976 9.31658 19.0976 8.68342 18.7071 8.29289C18.3166 7.90237 17.6834 7.90237 17.2929 8.29289L12 13.5858L6.70711 8.29289C6.31658 7.90237 5.68342 7.90237 5.29289 8.29289Z" fill="currentColor" /> </svg> </div> <div class="mnav__menu__toggle__close-icon"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path d="M5.29289 15.7071C4.90237 15.3166 4.90237 14.6834 5.29289 14.2929L11.2929 8.29289C11.6834 7.90237 12.3166 7.90237 12.7071 8.29289L18.7071 14.2929C19.0976 14.6834 19.0976 15.3166 18.7071 15.7071C18.3166 16.0976 17.6834 16.0976 17.2929 15.7071L12 10.4142L6.70711 15.7071C6.31658 16.0976 5.68342 16.0976 5.29289 15.7071Z" fill="currentColor" /> </svg> </div> </div> </div> <ul class="mnav__menu__list mnav__menu__list--level3 mnav__menu__list--child"> <li class="mnav__menu__item"> <div class="mnav__menu__label"> <a class="mnav__menu__link" href="https://www.nexuzhealth.com/en/solutions/kws-hospitals">nexuzhealth pro & KWS hospitals</a> </div> </li> <li class="mnav__menu__item"> <div class="mnav__menu__label"> <a class="mnav__menu__link" href="https://www.nexuzhealth.com/en/solutions/nexuzhealth-pro-nurse">nexuzhealth pro nurse</a> </div> </li> <li class="mnav__menu__item"> <div class="mnav__menu__label"> <a class="mnav__menu__link" href="https://www.nexuzhealth.com/en/solutions/nexuzhealth-pro-doctor">nexuzhealth pro doctor</a> </div> </li> </ul> </li> <li class="mnav__menu__item"> <div class="mnav__menu__label"> <a class="mnav__menu__link" href="https://www.nexuzhealth.com/en/solutions/nexuzhealth-consult">nexuzhealth consult</a> </div> </li> <li class="mnav__menu__item"> <div class="mnav__menu__label"> <a class="mnav__menu__link" href="https://www.nexuzhealth.com/en/solutions/mynexuzhealth">mynexuzhealth (patients)</a> </div> </li> </ul> </li> <li class="mnav__menu__item mnav__menu__item--parent 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Ask your healthcare provider or hospital.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-4 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_content_bucket-module-4" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <style>@media(max-width:767px){.module--content_bucket-module-4{margin-bottom:40px;}}</style> <div class="module module--content_bucket-module-4 module--compact-card"> <div class="module__inner"> <div class="row items-stretch justify-center"> <div class="col s4 md-s4 sm-s12"> <div class="compact-card compact-card--content_bucket-module-4-1 compact-card--white compact-card--with-link compact-card--shadow"> <div class="compact-card__img"> <img src="https://www.nexuzhealth.com/hubfs/Demo/nexuzhealth-icon-digital-experiences.svg" alt="nexuzhealth-icon-digital-experiences" width="90" height="90" loading="lazy"> </div> <div class="compact-card__txt"> <h5 class="compact-card__title ui-label">Starting with mynexuzhealth</h5> <p class="compact-card__desc">Installation and use</p> </div> <a href="#mynexuzhealth" class="compact-card__link "><span class="screen-reader-text">Starting with mynexuzhealth</span></a> </div> </div> <div class="col s4 md-s4 sm-s12"> <div class="compact-card compact-card--content_bucket-module-4-2 compact-card--white compact-card--with-link compact-card--shadow"> <div class="compact-card__img"> <img src="https://www.nexuzhealth.com/hubfs/Demo/nexuzhealth-icon-digital-ecosystem.svg" alt="nexuzhealth-icon-digital-ecosystem" width="89" height="90" loading="lazy"> </div> <div class="compact-card__txt"> <h5 class="compact-card__title ui-label">Health record</h5> <p class="compact-card__desc">Access and data</p> </div> <a href="#dossier" class="compact-card__link "><span class="screen-reader-text">Health record</span></a> </div> </div> <div class="col s4 md-s4 sm-s12"> <div class="compact-card compact-card--content_bucket-module-4-3 compact-card--white compact-card--with-link compact-card--shadow"> <div class="compact-card__img"> <img src="https://www.nexuzhealth.com/hubfs/Demo/nexuzhealth-icon-patient.svg" alt="nexuzhealth-icon-patient" width="90" height="90" loading="lazy"> </div> <div class="compact-card__txt"> <h5 class="compact-card__title ui-label">Exclusion</h5> <p class="compact-card__desc">Health records</p> </div> <a href="#uitsluiting" class="compact-card__link "><span class="screen-reader-text">Exclusion</span></a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-5 content_bucket-row-1-padding dnd-section content_bucket-row-1-max-width-section-centering"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-6 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget content_bucket-module-6-hidden dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_content_bucket-module-6" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module--section-bg module--content_bucket-module-6"><div id="mynexuzhealth" class="section-bg section-bg--none section-bg--top-border-none section-bg--bottom-border-none"> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-7 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_content_bucket-module-7" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="module module--content_bucket-module-7 module--accordion"> <div class="module__inner"> <div class="with-struct-data accordion accordion--light txt--light accordion--back-to-top accordion--toggle accordion--boxed accordion--box-shadow"> <div class="accordion__inner clear" style="max-width: 930px"> <h2 class="accordion__group-title" style="margin-bottom: 40px">Starting with mynexuzhealth</h2> <div class="accordion__group-desc clear" style="margin-bottom: 0px"> <div style="text-align: center;"> </div> </div> <div class="accordion__items"> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title-summary"> <div class="accordion__title accordion__title--default large-text important-text">How can I <strong>log in</strong> on the mynexuzhealth website?</div> <div class="accordion__summary small-text"></div> </div> <button class="accordion__chevron ui-icon" aria-label="Expand/collapse How can I <strong>log in</strong> on the mynexuzhealth website?"> <span class="accordion__chevron__down"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 8.29289C4.90237 8.68342 4.90237 9.31658 5.29289 9.70711L11.2929 15.7071C11.6834 16.0976 12.3166 16.0976 12.7071 15.7071L18.7071 9.70711C19.0976 9.31658 19.0976 8.68342 18.7071 8.29289C18.3166 7.90237 17.6834 7.90237 17.2929 8.29289L12 13.5858L6.70711 8.29289C6.31658 7.90237 5.68342 7.90237 5.29289 8.29289Z" fill="currentColor" /> </svg> </span> <span class="accordion__chevron__up"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 15.7071C4.90237 15.3166 4.90237 14.6834 5.29289 14.2929L11.2929 8.29289C11.6834 7.90237 12.3166 7.90237 12.7071 8.29289L18.7071 14.2929C19.0976 14.6834 19.0976 15.3166 18.7071 15.7071C18.3166 16.0976 17.6834 16.0976 17.2929 15.7071L12 10.4142L6.70711 15.7071C6.31658 16.0976 5.68342 16.0976 5.29289 15.7071Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="accordion__details"><p><span>Visit the website <a href="http://www.mynexuzhealth.be/" target="_new">www.mynexuzhealth.be</a> to consult your medical data from our partner hospitals. You can log in using three different methods</span><a href="http://www.mynexuzhealth.be/" target="_blank" rel="noreferrer noopener"></a></p> <p><a class="btn btn--outline btn--medium btn--accent" href="/en/register-via-itsme-web" rel="noopener">itsme®</a></p> <p><a class="btn btn--outline btn--medium btn--accent" href="/register-via-electronic-identity-card-eid" rel="noopener">Electronic identity card reader (eID)</a></p> <p><a class="btn btn--outline btn--medium btn--accent" href="/en/register-via-codecard" rel="noopener">Code card (no Belgian national registration number)</a></p></div> </div> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title-summary"> <div class="accordion__title accordion__title--default large-text important-text">How to <strong>register</strong> the mynexuzhealth app on my smartphone or tablet?</div> <div class="accordion__summary small-text"></div> </div> <button class="accordion__chevron ui-icon" aria-label="Expand/collapse How to <strong>register</strong> the mynexuzhealth app on my smartphone or tablet?"> <span class="accordion__chevron__down"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 8.29289C4.90237 8.68342 4.90237 9.31658 5.29289 9.70711L11.2929 15.7071C11.6834 16.0976 12.3166 16.0976 12.7071 15.7071L18.7071 9.70711C19.0976 9.31658 19.0976 8.68342 18.7071 8.29289C18.3166 7.90237 17.6834 7.90237 17.2929 8.29289L12 13.5858L6.70711 8.29289C6.31658 7.90237 5.68342 7.90237 5.29289 8.29289Z" fill="currentColor" /> </svg> </span> <span class="accordion__chevron__up"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 15.7071C4.90237 15.3166 4.90237 14.6834 5.29289 14.2929L11.2929 8.29289C11.6834 7.90237 12.3166 7.90237 12.7071 8.29289L18.7071 14.2929C19.0976 14.6834 19.0976 15.3166 18.7071 15.7071C18.3166 16.0976 17.6834 16.0976 17.2929 15.7071L12 10.4142L6.70711 15.7071C6.31658 16.0976 5.68342 16.0976 5.29289 15.7071Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="accordion__details"><p>The 'mynexuzhealth' application allows the patient to access their medical record in a structured manner using a smartphone or tablet. Install the 'mynexuzhealth' application via the ‘<a href="https://play.google.com/store/apps/details?id=be.nexuzhealth.mobile.mynexuz&hl=nl&gl=US" target="_blank" rel="noreferrer noopener">Google Play Store</a>‘ (Android) or ‘<a href="https://apps.apple.com/be/app/mynexuzhealth/id1459856321" target="_blank" rel="noreferrer noopener">App Store</a>‘ (Apple)</p> <p>To use the 'mynexuzhealth' application, you need to register the device once. Afterward, you can always log in with a PIN code. Discover the different login methods below:</p> <p><a class="btn btn--outline btn--medium btn--accent" href="/register-via-itsme" rel="noopener">itsme®</a></p> <p><a class="btn btn--outline btn--medium btn--accent" href="/register-via-personal-computer-pc" rel="noopener">Personal computer (PC)</a></p> <p><a class="btn btn--outline btn--medium btn--accent" href="/en/register-via-sms" rel="noopener">SMS</a></p> <p><a class="btn btn--outline btn--medium btn--accent" href="/en/register-via-codecard" rel="noopener">Code card</a></p></div> </div> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title-summary"> <div class="accordion__title accordion__title--default large-text important-text">Blocked / Forgotten / Change <strong>PIN code</strong> </div> <div class="accordion__summary small-text"></div> </div> <button class="accordion__chevron ui-icon" aria-label="Expand/collapse Blocked / Forgotten / Change <strong>PIN code</strong> "> <span class="accordion__chevron__down"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 8.29289C4.90237 8.68342 4.90237 9.31658 5.29289 9.70711L11.2929 15.7071C11.6834 16.0976 12.3166 16.0976 12.7071 15.7071L18.7071 9.70711C19.0976 9.31658 19.0976 8.68342 18.7071 8.29289C18.3166 7.90237 17.6834 7.90237 17.2929 8.29289L12 13.5858L6.70711 8.29289C6.31658 7.90237 5.68342 7.90237 5.29289 8.29289Z" fill="currentColor" /> </svg> </span> <span class="accordion__chevron__up"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 15.7071C4.90237 15.3166 4.90237 14.6834 5.29289 14.2929L11.2929 8.29289C11.6834 7.90237 12.3166 7.90237 12.7071 8.29289L18.7071 14.2929C19.0976 14.6834 19.0976 15.3166 18.7071 15.7071C18.3166 16.0976 17.6834 16.0976 17.2929 15.7071L12 10.4142L6.70711 15.7071C6.31658 16.0976 5.68342 16.0976 5.29289 15.7071Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="accordion__details"><p><span>If your account is blocked or if you need to register again, click on the buttons below for more information.</span></p> <p><a class="btn btn--outline btn--medium btn--accent" href="/en/unblock-account" rel="noopener">Deblock account</a></p> <p><a class="btn btn--outline btn--medium btn--accent" href="/en/new-registration" rel="noopener">Register again</a></p></div> </div> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title-summary"> <div class="accordion__title accordion__title--default large-text important-text"><strong>Safetynet foutcode 2</strong>: my smartphone or tablet is not compliant</div> <div class="accordion__summary small-text"></div> </div> <button class="accordion__chevron ui-icon" aria-label="Expand/collapse <strong>Safetynet foutcode 2</strong>: my smartphone or tablet is not compliant"> <span class="accordion__chevron__down"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 8.29289C4.90237 8.68342 4.90237 9.31658 5.29289 9.70711L11.2929 15.7071C11.6834 16.0976 12.3166 16.0976 12.7071 15.7071L18.7071 9.70711C19.0976 9.31658 19.0976 8.68342 18.7071 8.29289C18.3166 7.90237 17.6834 7.90237 17.2929 8.29289L12 13.5858L6.70711 8.29289C6.31658 7.90237 5.68342 7.90237 5.29289 8.29289Z" fill="currentColor" /> </svg> </span> <span class="accordion__chevron__up"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 15.7071C4.90237 15.3166 4.90237 14.6834 5.29289 14.2929L11.2929 8.29289C11.6834 7.90237 12.3166 7.90237 12.7071 8.29289L18.7071 14.2929C19.0976 14.6834 19.0976 15.3166 18.7071 15.7071C18.3166 16.0976 17.6834 16.0976 17.2929 15.7071L12 10.4142L6.70711 15.7071C6.31658 16.0976 5.68342 16.0976 5.29289 15.7071Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="accordion__details"><p>Are you receiving the error message <strong>"your device is not compliant with this application or the company policy (code 2)"</strong>? This error code indicates that SafetyNet, a Google application that verifies the device, does not consider the device to be compliant.</p> <p>The application cannot be installed because the device or operating system may be outdated. Another reason for this could be that the device no longer has the original factory settings.</p></div> </div> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title-summary"> <div class="accordion__title accordion__title--default large-text important-text"><strong>Opening Questionnaires</strong> via email</div> <div class="accordion__summary small-text"></div> </div> <button class="accordion__chevron ui-icon" aria-label="Expand/collapse <strong>Opening Questionnaires</strong> via email"> <span class="accordion__chevron__down"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 8.29289C4.90237 8.68342 4.90237 9.31658 5.29289 9.70711L11.2929 15.7071C11.6834 16.0976 12.3166 16.0976 12.7071 15.7071L18.7071 9.70711C19.0976 9.31658 19.0976 8.68342 18.7071 8.29289C18.3166 7.90237 17.6834 7.90237 17.2929 8.29289L12 13.5858L6.70711 8.29289C6.31658 7.90237 5.68342 7.90237 5.29289 8.29289Z" fill="currentColor" /> </svg> </span> <span class="accordion__chevron__up"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 15.7071C4.90237 15.3166 4.90237 14.6834 5.29289 14.2929L11.2929 8.29289C11.6834 7.90237 12.3166 7.90237 12.7071 8.29289L18.7071 14.2929C19.0976 14.6834 19.0976 15.3166 18.7071 15.7071C18.3166 16.0976 17.6834 16.0976 17.2929 15.7071L12 10.4142L6.70711 15.7071C6.31658 16.0976 5.68342 16.0976 5.29289 15.7071Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="accordion__details"><p>Your hospital provides the option to send <strong>questionnaires digitally</strong>. These are added to '<strong><a href="http://www.mynexuzhealth.be/"><span style="color: #4498bc;">mynexuzhealth'</span></a></strong> (your medical record), and you also receive a <strong>notification</strong> via <strong>email</strong>. This allows you to access and fill out the questionnaire.</p> <p><strong>Step 1</strong>: To <strong>respond</strong> to questionnaires via email, click on <strong>'fill out questionnaire(s).'</strong></p> <p><strong>Step 2</strong>: A new web page will open, where you can find a <strong>filled-in code</strong>. The code is automatically entered and should <strong>not</strong> be changed.</p> <p><strong>Step 3</strong>: Enter your <strong>date of birth</strong> as shown in the example '01/01/2000,' or click on the calendar icon. First, choose the year, then the month, and finally, the day.</p> <p><strong>Step 4</strong>: After entering the date of birth, click <strong>'log in'</strong> to access the<strong> questionnaire(s).</strong></p></div> </div> </div> <a class="accordion__back-to-top" href="#top">Back to top</a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-8 content_bucket-row-2-padding dnd-section content_bucket-row-2-max-width-section-centering"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-9 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_content_bucket-module-9" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module--section-bg module--content_bucket-module-9"><div id="dossier" class="section-bg section-bg--none section-bg--top-border-none section-bg--bottom-border-none"> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-10 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget module_1691138220398-hidden dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_1691138220398" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="module module--1691138220398 module--accordion"> <div class="module__inner"> <div class="with-struct-data accordion accordion--light txt--light accordion--back-to-top accordion--toggle accordion--boxed accordion--box-shadow"> <div class="accordion__inner clear" style="max-width: 930px"> <h2 class="accordion__group-title" style="margin-bottom: 40px">Health record</h2> <div class="accordion__items"> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title-summary"> <div class="accordion__title accordion__title--default large-text important-text"><strong>Consult record</strong> for third parties</div> <div class="accordion__summary small-text"></div> </div> <button class="accordion__chevron ui-icon" aria-label="Expand/collapse <strong>Consult record</strong> for third parties"> <span class="accordion__chevron__down"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 8.29289C4.90237 8.68342 4.90237 9.31658 5.29289 9.70711L11.2929 15.7071C11.6834 16.0976 12.3166 16.0976 12.7071 15.7071L18.7071 9.70711C19.0976 9.31658 19.0976 8.68342 18.7071 8.29289C18.3166 7.90237 17.6834 7.90237 17.2929 8.29289L12 13.5858L6.70711 8.29289C6.31658 7.90237 5.68342 7.90237 5.29289 8.29289Z" fill="currentColor" /> </svg> </span> <span class="accordion__chevron__up"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 15.7071C4.90237 15.3166 4.90237 14.6834 5.29289 14.2929L11.2929 8.29289C11.6834 7.90237 12.3166 7.90237 12.7071 8.29289L18.7071 14.2929C19.0976 14.6834 19.0976 15.3166 18.7071 15.7071C18.3166 16.0976 17.6834 16.0976 17.2929 15.7071L12 10.4142L6.70711 15.7071C6.31658 16.0976 5.68342 16.0976 5.29289 15.7071Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="accordion__details"><p><strong>Exercising</strong> the <strong>rights</strong> of <strong>another patient</strong> can be done in various roles:</p> <p>A <span><a class="btn btn--outline btn--medium btn--accent" href="/en/confidante" rel="noopener">representative</a></span> can gather information about the health condition and <strong>access the patient's medical record.</strong></p> <p>Are you responsible for <strong>making medical decisions </strong>on behalf of another patient? In this case, you can become a <a class="btn btn--outline btn--medium btn--accent" href="/en/confidante" rel="noopener">representative</a> or <a class="btn btn--outline btn--medium btn--accent" href="/en/administrator-and-medical-rights/decisions" rel="noopener">legal guardian</a>.</p> <p><a class="btn btn--outline btn--medium btn--accent" href="/en/parental-authority" rel="noopener">Foster parents</a> and <a class="btn btn--outline btn--medium btn--accent" href="/en/administrator-and-medical-rights/decisions" rel="noopener">proxy holders for healthcare decisions</a> also have certain rights regarding a patient and may access the medical record.</p></div> </div> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title-summary"> <div class="accordion__title accordion__title--default large-text important-text">As a parent, how can I access <strong>my child's record?</strong></div> <div class="accordion__summary small-text"></div> </div> <button class="accordion__chevron ui-icon" aria-label="Expand/collapse As a parent, how can I access <strong>my child's record?</strong>"> <span class="accordion__chevron__down"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 8.29289C4.90237 8.68342 4.90237 9.31658 5.29289 9.70711L11.2929 15.7071C11.6834 16.0976 12.3166 16.0976 12.7071 15.7071L18.7071 9.70711C19.0976 9.31658 19.0976 8.68342 18.7071 8.29289C18.3166 7.90237 17.6834 7.90237 17.2929 8.29289L12 13.5858L6.70711 8.29289C6.31658 7.90237 5.68342 7.90237 5.29289 8.29289Z" fill="currentColor" /> </svg> </span> <span class="accordion__chevron__up"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 15.7071C4.90237 15.3166 4.90237 14.6834 5.29289 14.2929L11.2929 8.29289C11.6834 7.90237 12.3166 7.90237 12.7071 8.29289L18.7071 14.2929C19.0976 14.6834 19.0976 15.3166 18.7071 15.7071C18.3166 16.0976 17.6834 16.0976 17.2929 15.7071L12 10.4142L6.70711 15.7071C6.31658 16.0976 5.68342 16.0976 5.29289 15.7071Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="accordion__details"><p><span>As a parent, you can access the medical record of your child <strong>(under 15 years old)</strong> through a <strong>parent/child link</strong>. To prove that you have <strong>parental authority, additional documents</strong> may be required.</span></p> <p><a class="btn btn--outline btn--medium btn--accent" href="/en/child-below-the-age-of-15" rel="noopener">For a child under 15 years (parent/child link)</a></p> <p><a class="btn btn--outline btn--medium btn--accent" href="/en/child-from-the-age-of-15" rel="noopener">For a child over 15 years (representative)</a></p> <p><a class="btn btn--outline btn--medium btn--accent" href="/en/parental-authority" rel="noopener">Parental authority</a></p> <p><a class="btn btn--outline btn--medium btn--accent" href="/en/additional-documents" rel="noopener">Additional documents</a></p> <p> </p></div> </div> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title-summary"> <div class="accordion__title accordion__title--default large-text important-text">Does my general practitioner or healthcare provider have <strong>access to my record</strong>?</div> <div class="accordion__summary small-text"></div> </div> <button class="accordion__chevron ui-icon" aria-label="Expand/collapse Does my general practitioner or healthcare provider have <strong>access to my record</strong>?"> <span class="accordion__chevron__down"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 8.29289C4.90237 8.68342 4.90237 9.31658 5.29289 9.70711L11.2929 15.7071C11.6834 16.0976 12.3166 16.0976 12.7071 15.7071L18.7071 9.70711C19.0976 9.31658 19.0976 8.68342 18.7071 8.29289C18.3166 7.90237 17.6834 7.90237 17.2929 8.29289L12 13.5858L6.70711 8.29289C6.31658 7.90237 5.68342 7.90237 5.29289 8.29289Z" fill="currentColor" /> </svg> </span> <span class="accordion__chevron__up"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 15.7071C4.90237 15.3166 4.90237 14.6834 5.29289 14.2929L11.2929 8.29289C11.6834 7.90237 12.3166 7.90237 12.7071 8.29289L18.7071 14.2929C19.0976 14.6834 19.0976 15.3166 18.7071 15.7071C18.3166 16.0976 17.6834 16.0976 17.2929 15.7071L12 10.4142L6.70711 15.7071C6.31658 16.0976 5.68342 16.0976 5.29289 15.7071Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="accordion__details"><p>Information about your <strong>privacy and who has access</strong> to your medical record can be found <a href="https://nexuzhealth.com/en/the-central-patient-record/" rel="noreferrer noopener">here</a>.</p> <p>In the <strong>'Access'</strong> section, you can find an overview of healthcare providers who have access to your medical record (e.g., general practitioner, healthcare provider, representative, etc.).</p> <p>Your <strong>general practitioner</strong> automatically has access to your record. If you do not want this, you can report it to the registration desk at your hospital or revoke access on the website <a href="http://www.mynexuzhealth.be/" target="_new">www.mynexuzhealth.be</a>. <strong>Other healthcare providers</strong> do not have automatic access to your nexuzhealth record.</p> <p>If you want to grant access to an <strong>external healthcare provider</strong>, they must register through <a href="/en/nexuzhealth-consult" rel="noopener">www.nexuzhealth.com/en/consult</a>. Once the healthcare provider has access to nexuzhealth consult, they need to submit a request to access your record.</p> <p>If you later wish to <strong>deny access</strong> to a healthcare provider, you can report it to the registration desk at your hospital or revoke access via <a href="http://www.mynexuzhealth.be/" rel="noopener">www.mynexuzhealth.be</a>.</p></div> </div> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title-summary"> <div class="accordion__title accordion__title--default large-text important-text">Why can I no longer access a <strong>deceased patient's</strong> health record?</div> <div class="accordion__summary small-text"></div> </div> <button class="accordion__chevron ui-icon" aria-label="Expand/collapse Why can I no longer access a <strong>deceased patient's</strong> health record?"> <span class="accordion__chevron__down"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 8.29289C4.90237 8.68342 4.90237 9.31658 5.29289 9.70711L11.2929 15.7071C11.6834 16.0976 12.3166 16.0976 12.7071 15.7071L18.7071 9.70711C19.0976 9.31658 19.0976 8.68342 18.7071 8.29289C18.3166 7.90237 17.6834 7.90237 17.2929 8.29289L12 13.5858L6.70711 8.29289C6.31658 7.90237 5.68342 7.90237 5.29289 8.29289Z" fill="currentColor" /> </svg> </span> <span class="accordion__chevron__up"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 15.7071C4.90237 15.3166 4.90237 14.6834 5.29289 14.2929L11.2929 8.29289C11.6834 7.90237 12.3166 7.90237 12.7071 8.29289L18.7071 14.2929C19.0976 14.6834 19.0976 15.3166 18.7071 15.7071C18.3166 16.0976 17.6834 16.0976 17.2929 15.7071L12 10.4142L6.70711 15.7071C6.31658 16.0976 5.68342 16.0976 5.29289 15.7071Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="accordion__details"><p>Accessing the medical record after a patient's death is often a challenging and delicate matter. On one hand, it involves privacy and the protection of personal data, while on the other hand, the patient has passed away and cannot personally object.</p> <p>The Patient Rights Act provides for <strong>only indirect access</strong> to the medical record after the patient's death by a healthcare professional (e.g., doctor, nurse, pharmacist, dentist, or paramedic) designated by the requester. This means that the requester cannot personally view the record.</p> <p>Article 9 of the Law of August 22, 2002, concerning patient rights, stipulates that <strong>indirect access</strong> to the record of the deceased patient can be requested by the spouse, legal cohabiting partner, partner, and blood relatives up to the second degree (e.g., sisters, grandparents, and grandchildren). Access to the record must be sufficiently motivated and is only possible if the patient did not explicitly object to it during their lifetime.</p> <p>In the <strong>mynexuzhealth</strong> application, access to the patient's record is immediately closed upon the patient's death. The entitled individuals can submit a request for indirect access through the hospital's ombudsman service.</p></div> </div> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title-summary"> <div class="accordion__title accordion__title--default large-text important-text"><strong>Medical reports</strong></div> <div class="accordion__summary small-text"></div> </div> <button class="accordion__chevron ui-icon" aria-label="Expand/collapse <strong>Medical reports</strong>"> <span class="accordion__chevron__down"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 8.29289C4.90237 8.68342 4.90237 9.31658 5.29289 9.70711L11.2929 15.7071C11.6834 16.0976 12.3166 16.0976 12.7071 15.7071L18.7071 9.70711C19.0976 9.31658 19.0976 8.68342 18.7071 8.29289C18.3166 7.90237 17.6834 7.90237 17.2929 8.29289L12 13.5858L6.70711 8.29289C6.31658 7.90237 5.68342 7.90237 5.29289 8.29289Z" fill="currentColor" /> </svg> </span> <span class="accordion__chevron__up"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 15.7071C4.90237 15.3166 4.90237 14.6834 5.29289 14.2929L11.2929 8.29289C11.6834 7.90237 12.3166 7.90237 12.7071 8.29289L18.7071 14.2929C19.0976 14.6834 19.0976 15.3166 18.7071 15.7071C18.3166 16.0976 17.6834 16.0976 17.2929 15.7071L12 10.4142L6.70711 15.7071C6.31658 16.0976 5.68342 16.0976 5.29289 15.7071Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="accordion__details"><p><strong>Reports </strong>of examinations can be <strong>saved</strong> or <strong>printed </strong>in 'mynexuzhealth.' <br>Click below for more information.</p> <p><span><a class="btn btn--outline btn--medium btn--accent" href="/en/report-access" rel="noopener">What should I consider when viewing my reports?</a></span></p> <p><a class="btn btn--outline btn--medium btn--accent" href="/en/printing-reports" rel="noopener">How to print or save your reports as a PDF?</a></p></div> </div> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title-summary"> <div class="accordion__title accordion__title--default large-text important-text"><strong>Radiological images</strong>: create a code or download</div> <div class="accordion__summary small-text"></div> </div> <button class="accordion__chevron ui-icon" aria-label="Expand/collapse <strong>Radiological images</strong>: create a code or download"> <span class="accordion__chevron__down"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 8.29289C4.90237 8.68342 4.90237 9.31658 5.29289 9.70711L11.2929 15.7071C11.6834 16.0976 12.3166 16.0976 12.7071 15.7071L18.7071 9.70711C19.0976 9.31658 19.0976 8.68342 18.7071 8.29289C18.3166 7.90237 17.6834 7.90237 17.2929 8.29289L12 13.5858L6.70711 8.29289C6.31658 7.90237 5.68342 7.90237 5.29289 8.29289Z" fill="currentColor" /> </svg> </span> <span class="accordion__chevron__up"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 15.7071C4.90237 15.3166 4.90237 14.6834 5.29289 14.2929L11.2929 8.29289C11.6834 7.90237 12.3166 7.90237 12.7071 8.29289L18.7071 14.2929C19.0976 14.6834 19.0976 15.3166 18.7071 15.7071C18.3166 16.0976 17.6834 16.0976 17.2929 15.7071L12 10.4142L6.70711 15.7071C6.31658 16.0976 5.68342 16.0976 5.29289 15.7071Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="accordion__details"><p>With the help of 'mynexuzhealth,' it is possible to share radiological images (ultrasounds, MRIs, etc.) with external healthcare providers.</p> <p>We recommend opening images on a computer for the best performance.</p> <p><a class="btn btn--outline btn--medium btn--accent" href="/en/opening-or-printing-radiological-images" rel="noopener">Open or print images</a></p> <p> </p></div> </div> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title-summary"> <div class="accordion__title accordion__title--default large-text important-text"><strong>Appointment</strong> via video consultation</div> <div class="accordion__summary small-text"></div> </div> <button class="accordion__chevron ui-icon" aria-label="Expand/collapse <strong>Appointment</strong> via video consultation"> <span class="accordion__chevron__down"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 8.29289C4.90237 8.68342 4.90237 9.31658 5.29289 9.70711L11.2929 15.7071C11.6834 16.0976 12.3166 16.0976 12.7071 15.7071L18.7071 9.70711C19.0976 9.31658 19.0976 8.68342 18.7071 8.29289C18.3166 7.90237 17.6834 7.90237 17.2929 8.29289L12 13.5858L6.70711 8.29289C6.31658 7.90237 5.68342 7.90237 5.29289 8.29289Z" fill="currentColor" /> </svg> </span> <span class="accordion__chevron__up"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 15.7071C4.90237 15.3166 4.90237 14.6834 5.29289 14.2929L11.2929 8.29289C11.6834 7.90237 12.3166 7.90237 12.7071 8.29289L18.7071 14.2929C19.0976 14.6834 19.0976 15.3166 18.7071 15.7071C18.3166 16.0976 17.6834 16.0976 17.2929 15.7071L12 10.4142L6.70711 15.7071C6.31658 16.0976 5.68342 16.0976 5.29289 15.7071Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="accordion__details"><p>Consultations can now also be conducted remotely through a video consultation.</p> <p><a class="btn btn--outline btn--medium btn--accent" href="/en/video-consultation" rel="noopener">What do I need?</a></p> <p><a class="btn btn--outline btn--medium btn--accent" href="/en/starting-a-video-consultation" rel="noopener">How do I initiate a video consultation?</a></p></div> </div> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title-summary"> <div class="accordion__title accordion__title--default large-text important-text">Edit <strong>personal details</strong> </div> <div class="accordion__summary small-text"></div> </div> <button class="accordion__chevron ui-icon" aria-label="Expand/collapse Edit <strong>personal details</strong> "> <span class="accordion__chevron__down"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 8.29289C4.90237 8.68342 4.90237 9.31658 5.29289 9.70711L11.2929 15.7071C11.6834 16.0976 12.3166 16.0976 12.7071 15.7071L18.7071 9.70711C19.0976 9.31658 19.0976 8.68342 18.7071 8.29289C18.3166 7.90237 17.6834 7.90237 17.2929 8.29289L12 13.5858L6.70711 8.29289C6.31658 7.90237 5.68342 7.90237 5.29289 8.29289Z" fill="currentColor" /> </svg> </span> <span class="accordion__chevron__up"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 15.7071C4.90237 15.3166 4.90237 14.6834 5.29289 14.2929L11.2929 8.29289C11.6834 7.90237 12.3166 7.90237 12.7071 8.29289L18.7071 14.2929C19.0976 14.6834 19.0976 15.3166 18.7071 15.7071C18.3166 16.0976 17.6834 16.0976 17.2929 15.7071L12 10.4142L6.70711 15.7071C6.31658 16.0976 5.68342 16.0976 5.29289 15.7071Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="accordion__details"><p>You can <strong>update</strong> your <strong>personal information</strong> to ensure it is current for your healthcare providers. If you have access to another patient's record through a <strong>parent/child link</strong> or as a <strong>representative</strong>, you can also modify their information.</p> <p><a class="btn btn--outline btn--medium btn--accent" href="/en/changing-contact-details" rel="noopener">Which data can I change and which can I not?</a></p> <p><a class="btn btn--outline btn--medium btn--accent" href="/en/setting-up-notifications" rel="noopener">Setting up notifications.</a></p> <p> </p></div> </div> </div> <a class="accordion__back-to-top" href="#top">Back to top</a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-11 dnd-section content_bucket-row-3-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-12 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_content_bucket-module-12" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module--section-bg module--content_bucket-module-12"><div id="uitsluiting" class="section-bg section-bg--none section-bg--top-border-none section-bg--bottom-border-none"> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-13 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_1691138615631" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="module module--1691138615631 module--accordion"> <div class="module__inner"> <div class="with-struct-data accordion accordion--light txt--light accordion--back-to-top accordion--toggle accordion--boxed accordion--box-shadow"> <div class="accordion__inner clear" style="max-width: 930px"> <h2 class="accordion__group-title" style="margin-bottom: 40px">Exclusion</h2> <div class="accordion__items"> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title-summary"> <div class="accordion__title accordion__title--default large-text important-text"><strong>What</strong> is an exlusion?</div> <div class="accordion__summary small-text"></div> </div> <button class="accordion__chevron ui-icon" aria-label="Expand/collapse <strong>What</strong> is an exlusion?"> <span class="accordion__chevron__down"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 8.29289C4.90237 8.68342 4.90237 9.31658 5.29289 9.70711L11.2929 15.7071C11.6834 16.0976 12.3166 16.0976 12.7071 15.7071L18.7071 9.70711C19.0976 9.31658 19.0976 8.68342 18.7071 8.29289C18.3166 7.90237 17.6834 7.90237 17.2929 8.29289L12 13.5858L6.70711 8.29289C6.31658 7.90237 5.68342 7.90237 5.29289 8.29289Z" fill="currentColor" /> </svg> </span> <span class="accordion__chevron__up"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 15.7071C4.90237 15.3166 4.90237 14.6834 5.29289 14.2929L11.2929 8.29289C11.6834 7.90237 12.3166 7.90237 12.7071 8.29289L18.7071 14.2929C19.0976 14.6834 19.0976 15.3166 18.7071 15.7071C18.3166 16.0976 17.6834 16.0976 17.2929 15.7071L12 10.4142L6.70711 15.7071C6.31658 16.0976 5.68342 16.0976 5.29289 15.7071Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="accordion__details"><p>A patient’s file is shared with a healthcare provider when a<span> </span><strong>therapeutic relationship</strong><span> </span>is established between the patient and this healthcare provider. A therapeutic relationship is a relationship between a patient and a healthcare provider in the context of which healthcare is provided, or simply put, the relationship of trust between patient and healthcare provider.</p> <p>In the absence of a known therapeutic relationship in the system, healthcare providers do not, in principle, have access to the patient’s medical records. However, several other scenarios are possible where access to the file is required. Some examples to illustrate this:</p> <ul> <li>When a healthcare provider sends a sample to the hospital laboratory, a clinical biologist or laboratory technician can consult the patient’s file;</li> <li>Within the framework of clinical studies, medical data from health records may be consulted by a researcher;</li> <li>A healthcare provider is called by the patient’s general practitioner with questions about a report of a treatment some months ago;</li> <li>When a patient arrives unconscious in an emergency room and their representative cannot be reached in time, the healthcare provider will be able to consult the patient’s record in order to administer appropriate care.</li> <li> </li> </ul> <p>In the above cases, the healthcare provider must apply<span> </span><strong>the ‘<em>break the glass principle</em></strong><span> </span>‘. This will also be logged in the system with the corresponding justification of the care provider (e.g. the therapeutic relationship is not yet known by the system).</p> <p>A patient can choose to deny specific healthcare providers access to their file (so-called<span> </span><strong>“exclusion”</strong><span> </span>of a healthcare provider). As a result, a healthcare provider may, in principle, no longer access the patient file in any way whatsoever. The patient may request an exclusion regardless of whether or not a therapeutic relationship exists or has existed. This allows a patient to apply for a preventive exclusion (e.g. if an ex-partner is a healthcare provider).</p> <p>In order to ensure continuity of care,<span> </span><strong>a temporary override of an exclusion may be applied</strong>. Suppose that an excluded healthcare provider is the only one on duty for a specific medical discipline for which the patient requires urgent care, this healthcare provider will still be able to gain access to the health record.</p> <p>There are<span> </span><strong>two different types of exclusions</strong>:</p> <ol type="1"> <li><strong>eHealth exclusions</strong>: via the eHealth platform, healthcare providers (with a NIHDI number) can be excluded. These are included in the nexuzhealth applications (starting at Q1 2023), but can only be managed via the eHealth platform (e.g. to stop an exclusion) which can be reached via https://www.mijngezondheid.belgie.be/.</li> <li><strong>nexuzhealth exclusions</strong>: via the<span> </span><a href="https://nexuzhealth.com/nl/zorginstellingen/">nexuzhealth healthcare institutions</a><span> </span>healthcare providers and staff can also be excluded. These can be accessed and managed via mynexuzhealth, but are not taken over by the eHealth platform.</li> </ol> <p>In order for an exclusion to have the broadest possible effect, it is therefore advisable to register it via the eHealth platform, where non-nexus healthcare institutions can also consult these exclusions (starting at Q1 2023).</p> <p>For more information, click on <a class="btn btn--outline btn--medium btn--accent" href="/en/exclusions" rel="noopener">Exclusion</a>.</p></div> </div> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title-summary"> <div class="accordion__title accordion__title--default large-text important-text"><strong>Who</strong> can be excluded?</div> <div class="accordion__summary small-text"></div> </div> <button class="accordion__chevron ui-icon" aria-label="Expand/collapse <strong>Who</strong> can be excluded?"> <span class="accordion__chevron__down"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 8.29289C4.90237 8.68342 4.90237 9.31658 5.29289 9.70711L11.2929 15.7071C11.6834 16.0976 12.3166 16.0976 12.7071 15.7071L18.7071 9.70711C19.0976 9.31658 19.0976 8.68342 18.7071 8.29289C18.3166 7.90237 17.6834 7.90237 17.2929 8.29289L12 13.5858L6.70711 8.29289C6.31658 7.90237 5.68342 7.90237 5.29289 8.29289Z" fill="currentColor" /> </svg> </span> <span class="accordion__chevron__up"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 15.7071C4.90237 15.3166 4.90237 14.6834 5.29289 14.2929L11.2929 8.29289C11.6834 7.90237 12.3166 7.90237 12.7071 8.29289L18.7071 14.2929C19.0976 14.6834 19.0976 15.3166 18.7071 15.7071C18.3166 16.0976 17.6834 16.0976 17.2929 15.7071L12 10.4142L6.70711 15.7071C6.31658 16.0976 5.68342 16.0976 5.29289 15.7071Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="accordion__details"><p><strong>Via the<span> </span></strong><a href="https://nexuzhealth.com/nl/zorginstellingen/"><strong>nexuzhealth care institutions</strong></a><span>, care providers as well as support staff can be excluded. For example, an administrative employee who can no longer consult the patient’s agenda due to an exclusion.</span><strong>Via the eHealth platform</strong><span>, only healthcare providers with a NIHDI number can be excluded for the time being</span></p> <p>For more information, click on: <a class="btn btn--outline btn--medium btn--accent" href="/en/exclusions" rel="noopener">Exclusions</a>.</p></div> </div> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title-summary"> <div class="accordion__title accordion__title--default large-text important-text"><strong>How</strong> can I register an exclusion in mynexuzhealth?</div> <div class="accordion__summary small-text"></div> </div> <button class="accordion__chevron ui-icon" aria-label="Expand/collapse <strong>How</strong> can I register an exclusion in mynexuzhealth?"> <span class="accordion__chevron__down"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 8.29289C4.90237 8.68342 4.90237 9.31658 5.29289 9.70711L11.2929 15.7071C11.6834 16.0976 12.3166 16.0976 12.7071 15.7071L18.7071 9.70711C19.0976 9.31658 19.0976 8.68342 18.7071 8.29289C18.3166 7.90237 17.6834 7.90237 17.2929 8.29289L12 13.5858L6.70711 8.29289C6.31658 7.90237 5.68342 7.90237 5.29289 8.29289Z" fill="currentColor" /> </svg> </span> <span class="accordion__chevron__up"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 15.7071C4.90237 15.3166 4.90237 14.6834 5.29289 14.2929L11.2929 8.29289C11.6834 7.90237 12.3166 7.90237 12.7071 8.29289L18.7071 14.2929C19.0976 14.6834 19.0976 15.3166 18.7071 15.7071C18.3166 16.0976 17.6834 16.0976 17.2929 15.7071L12 10.4142L6.70711 15.7071C6.31658 16.0976 5.68342 16.0976 5.29289 15.7071Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="accordion__details"><p>An exclusion<span> </span><strong>cannot be registered directly by the patient</strong><span> </span>via mynexuzhealth. In order to register an exclusion, the patient must<span> </span><strong>contact the hospital</strong><span> </span>where the relevant healthcare provider or staff member is active. An application form will have to be completed.</p> <p>If a healthcare provider or staff member<span> </span><strong>works at several<span> </span></strong><a href="https://nexuzhealth.com/nl/zorginstellingen/"><strong>nexuzhealth healthcare institutions</strong></a><strong><span> </span></strong>, the exclusion registered by one of these healthcare institutions will take effect in all nexuzhealth healthcare institutions. The patient can find the correct<span> </span><strong>contact details</strong><span> </span>via ‘Your healthcare facility’ in the mynexuzhealth (web) application or via the website of the hospital in question.</p> <p>For more information click on: <a class="btn btn--outline btn--medium btn--accent" href="/en/exclusions" rel="noopener">Exclusions</a>.</p></div> </div> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title-summary"> <div class="accordion__title accordion__title--default large-text important-text">What is the link between <strong>eHealth and nexuzhealth exclusions</strong>?</div> <div class="accordion__summary small-text"></div> </div> <button class="accordion__chevron ui-icon" aria-label="Expand/collapse What is the link between <strong>eHealth and nexuzhealth exclusions</strong>?"> <span class="accordion__chevron__down"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 8.29289C4.90237 8.68342 4.90237 9.31658 5.29289 9.70711L11.2929 15.7071C11.6834 16.0976 12.3166 16.0976 12.7071 15.7071L18.7071 9.70711C19.0976 9.31658 19.0976 8.68342 18.7071 8.29289C18.3166 7.90237 17.6834 7.90237 17.2929 8.29289L12 13.5858L6.70711 8.29289C6.31658 7.90237 5.68342 7.90237 5.29289 8.29289Z" fill="currentColor" /> </svg> </span> <span class="accordion__chevron__up"> <svg width="24" height="24" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.29289 15.7071C4.90237 15.3166 4.90237 14.6834 5.29289 14.2929L11.2929 8.29289C11.6834 7.90237 12.3166 7.90237 12.7071 8.29289L18.7071 14.2929C19.0976 14.6834 19.0976 15.3166 18.7071 15.7071C18.3166 16.0976 17.6834 16.0976 17.2929 15.7071L12 10.4142L6.70711 15.7071C6.31658 16.0976 5.68342 16.0976 5.29289 15.7071Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="accordion__details"><p>The federal eHealth platform is used as a so-called metahub and connects all regional hubs (such as CoZo or VZN KUL) so that healthcare providers who have a therapeutic relationship with this patient can consult the available documents about the patient (provided the patient has given their global consent). The patient can register exclusions in the eHealth platform that will result in the excluded healthcare providers no longer having access to the health record via the eHealth platform.</p> <p>Nexuzhealth supplies an Electronic Health Record (EHR) to the<span> </span><a href="https://nexuzhealth.com/nl/zorginstellingen/">nexuzhealth care institutions</a>. The exclusions of healthcare providers and staff members that the patient has registered via a nexuzhealth healthcare institution has effect in all nexuzhealth healthcare institutions.</p> <p>In addition,<span> </span><strong>the nexuzhealth applications take over the exclusions registered in the eHealth platform</strong><span> </span>(starting at Q1 2023), so that the healthcare providers who were already excluded for the health record in the eHealth platform are automatically excluded for the health record in the nexuzhealth healthcare institutions.<br>Conversely, the eHealth platform does not take over any exclusions from the nexuzhealth applications.<strong>If the patient wants to stop an exclusion, this requires going through the same process as for the application.<span> </span></strong>In concrete terms, this means that an exclusion originally registered via the eHealth platform must be stopped via the eHealth platform. An exclusion requested via a nexuzhealth healthcare institution can be stopped via the mynexuzhealth (web) application or via the nexuzhealth healthcare institution.</p> <p>For more information, click on: <a class="btn btn--outline btn--medium btn--accent" href="/en/exclusions" rel="noopener">Exclusions</a></p></div> </div> </div> <a class="accordion__back-to-top" href="#top">Back to top</a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-14 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-15 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_16911346795669" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module--section-bg module--16911346795669"><div class="section-bg section-bg--accent section-bg--top-border-none section-bg--bottom-border-none"> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-16 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_169113467956610" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="module module--169113467956610 module--img-txt"> <div class="module__inner"> <div class="img-txt img-txt--dark img-txt--ti img-txt--sit img-txt--stacked-txt-center img-txt--stacked-img-center"> <div class="img-txt__col img-txt__col--txt"> <div class="img-txt__col-content"> <div class="img-txt__txt txt--dark clear"> <p class="section-intro__overline">Let us help</p> <h2>No answer yet?</h2> <p>We are happy to help you, please contact us via our service desk, for urgent questions you can also contact us by phone using the details below.</p> <p style="padding-left: 5.75pt;"><em>Questions about the content of your record? Ask your healthcare provider or hospital.</em></p> </div> <div class="img-txt__btn inline-items" style="gap: 16px;"> <a href="https://nexuzhealth.atlassian.net/servicedesk/customer/portals" class="btn btn--fill btn--medium btn--custom-color btn--default btn--169113467956610-1">Our servicedesk</a><style> .btn--169113467956610-1.btn--outline { border-color: #561651; color: #561651; } .btn--169113467956610-1.btn--fill, .btn--169113467956610-1.btn--outline:hover { background: #561651; color: #ffffff; } .btn--169113467956610-1:focus-visible:not(:hover):not(:active) { box-shadow: rgba(86, 22, 81, .15); } </style> <a href="tel:+3216393865" class="btn btn--outline btn--medium btn--white btn--default btn--169113467956610-2">Call +32 16 39 38 65</a></div> </div> </div> <div class="img-txt__col img-txt__col--img"> <div class="img-txt__col-content"> <img src="https://www.nexuzhealth.com/hs-fs/hubfs/PEOPLE/nexuzhealth-employee-7.png?width=720&height=520&name=nexuzhealth-employee-7.png" 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target="_blank">AZ Turnhout</a> – <a href="https://www.sint-trudo.be/nl/adres-en-contactgegevens" rel="noopener" target="_blank">Sint-Trudo Sint-Truiden</a> – <a href="https://azglorieux.be/nl/contact/" rel="noopener" target="_blank">AZ Glorieux Ronse</a> – <a href="https://www.azjanportaels.be/nl" rel="noopener" target="_blank">AZ Jan Portaels</a> – <a href="https://www.inkendaal.be/contact/contacteer-ons" rel="noopener" target="_blank">Rehabilitation Hospital Inkendaal</a></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </main> <div data-global-resource-path="Act3 nexuzhealth/partials/footer-03.html"> <div class="container-fluid above-footer"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> </div> </div> </div> </div> <footer class="footer footer--3 hs-search-hidden"> <div class="footer__section 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