Support - Optibrium

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Get in touch with the team via the form or try to find an answer in our </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW266017962 BCX0"><a href="#faqs">FAQs.</a></span></span></p> </div> </div> <div class="two-column-content__column is-second nflm"> <script charset="utf-8" type="text/javascript" src="//js-eu1.hsforms.net/forms/embed/v2.js"></script> <script> hbspt.forms.create({ region: "eu1", portalId: "26508147", formId: "ebb2b435-6a99-41c3-bff3-854bc7e2991a" }); </script> </div> </div> </section> <blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow"> <p>I find the support at optibrium to be swift and helpful, more so than most companies I have dealt with either professionally or personally.</p> <cite>Senior Research Fellow</cite></blockquote> <section id="faqs" class="accordion wp-block alignwide"> <div class="accordion__outer"> <div class="accordion__header nflm"> <h2 class="accordion__heading is-style-typestyle-h1">Frequently asked questions</h2> </div> <div class="accordion__items nflm"> <details class="accordion__item"> <summary class="accordion__item-control"><span>How do I cite StarDrop in my publications? </span></summary> <div class="accordion__item-panel nflm"> <p>You can cite the latest version of StarDrop using the text below. You can find your StarDrop version information by choosing <strong>About</strong> under the <strong>Help</strong> menu in the StarDrop platform:</p> <p>StarDrop v. XXX, Optibrium Ltd; https://optibrium.com/stardrop/</p> </div> </details><details class="accordion__item"> <summary class="accordion__item-control"><span>Is there a limit to the number of compounds I can analyse in StarDrop? </span></summary> <div class="accordion__item-panel nflm"> <p><span data-contrast="auto">There is no hard limit to the number of compounds that can be loaded and analysed in StarDrop since it would depend on the size and complexity of the compounds themselves. The upper limits also depend on the specifications of your computer, especially memory. Based on our experience, StarDrop can open and manipulate a file effectively with low, several hundred thousand compounds.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">However, you will most likely begin to encounter performance issues with such a large data set when performing more computationally intensive analyses, such as a Matched Pairs analysis or Clustering of the compounds in Card View.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":259}"> </span></p> </div> </details><details class="accordion__item"> <summary class="accordion__item-control"><span>What file types can I upload into StarDrop or Semeta? </span></summary> <div class="accordion__item-panel nflm"> <p>StarDrop and Semeta can read SD (.sdf), comma separated value (.csv), SMILES (.smi), text (.txt), mol (.mol) and mol2 (.mol2) files. </p> </div> </details><details class="accordion__item"> <summary class="accordion__item-control"><span>How do I make a template project that can automatically analyse and plot my data? </span></summary> <div class="accordion__item-panel nflm"> <p>Everything that a user has been working on with in StarDrop at any one time is part of a single project. When the user saves a project, all data sets, visualisations, dashboards, scoring profiles, summary analyses, functions, and Card View templates will be saved with the project enabling you, the user, to save, restore and share complete StarDrop sessions.</p> <p>You can import items into your project that have been saved as part of another project by selecting <strong>Import From Project</strong> from the <strong>File</strong> menu. Select a project file from which to import and click <strong>Open</strong>.</p> <p>This will display a ‘Import from Project’ window with a list of items in the selected project. Tick the boxes next to those items which you would like to copy into your current project and click <strong>Import</strong>.</p> <p>You can also save the data from a StarDrop Project (also to include the statistics for each value). From the <strong>File</strong> menu, choose <strong>Save Data Set As</strong>, and the <strong>Save As</strong> dialogue will appear. Specify the file name where prompted, choose the export file type, and click the <strong>Save</strong> button.</p> </div> </details><details class="accordion__item"> <summary class="accordion__item-control"><span>Can I add Macrocycle templates to StarDrop?</span></summary> <div class="accordion__item-panel nflm"> <p>Yes, it is possible to add templates into StarDrop to govern how macrocycles are displayed. If you have a preferred rendering of a particular macrocycle (for example, one that you have drawn in a specific chemical drawing package), you can save that molecule (and others in the same file) in SDF format. Then copy the .sdf file to the following folder:</p> <p><strong>C:\Users\<username>\AppData\Roaming\StarDrop\RingTemplates</strong></p> <p>After adding the file to the <strong>RingTemplates</strong> folder, you will need to quit and restart StarDrop. Any structures in your StarDrop project file should now be rendered according to the template you added.</p> <p>Please note, if you are unable to see the <strong>AppData</strong> folder in the <strong>C:\Users\<username>\</strong> area, it may be hidden on your system. To be able to see the folder, please follow the instructions on how hidden files and folders for either Windows 10 & 11 depending on your system:</p> <p><a href="https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5#WindowsVersion=Windows_10" target="_blank" rel="noopener">https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5#WindowsVersion=Windows_10</a></p> <p>If you require help on the above, please contact <a href="mailto:support@optibrium.com">support@optibrium.com</a>.</p> </div> </details> </div> </div> </section> <section id="Search" class="search-cta wp-block alignwide"> <div class="search-cta__inner"> <h2 class="search-cta__heading is-style-typestyle-h3">What’s your question? Search our website</h2> <form role="search" method="get" class="search-form" action="https://optibrium.com/"> <label> <span class="screen-reader-text">Search for:</span> <input type="search" class="search-field" placeholder="Enter a search word..." value="" name="s" /> </label> <input type="submit" class="search-submit" value="Search" /> </form> </div> </section> <section id="meet-the-team" class="quick-links wp-block is-tiles alignwide"> <div class="quick-links__inner"> <div class="quick-links__header"> <h2 class="quick-links__heading is-style-typestyle-h3">More resources</h2> </div> <ul class="quick-links__items"> <li> <a href="https://optibrium.com/resources/?_tax%5Bproduct%5D%5B%5D=&_tax%5Bsolution%5D%5B%5D=&_tax%5Bresource-content-type%5D%5B%5D=48&_tax%5Btopic%5D%5B%5D=" class="quick-links__item">Browse our tutorials<span style="mask-image: url(https://optibrium.com/wp-content/themes/optibrium/assets/images/theme-icons/white-board.svg)"></span></a> </li> <li> <a href="https://optibrium.com/products/stardrop/open-training/" class="quick-links__item">Join a live StarDrop training session<span style="mask-image: url(https://optibrium.com/wp-content/themes/optibrium/assets/images/theme-icons/open-training.svg)"></span></a> </li> <li> <a href="https://optibrium.com/knowledge-base/" class="quick-links__item">Access our knowledge base<span style="mask-image: url(https://optibrium.com/wp-content/themes/optibrium/assets/images/theme-icons/science-book.svg)"></span></a> </li> </ul> </div> </section> <section class="flag-grid wp-block alignwide"> <div class="flag-grid__inner"> <div class="flag-grid__header"> <h2 class="flag-grid__heading">Meet the team</h2> <div class="flag-grid__content"> <p>Our team of in-house scientists is based in the UK and US.</p> </div> </div> <div class="flag-grid__items"> <div class="flag-grid__item"> <div class="flag-grid__item-inner"> <h3 class="flag-grid__item-heading is-style-typestyle-h5"> Tamsin Mansley, PhD </h3> <div class="flag-grid__item-content nflm"> <p>President, Optibrium Inc. and Global Head of Application Science<br /> Location: USA</p> <p><a class="arrow-link" href="https://www.linkedin.com/in/tmansley/" target="_blank" rel="noopener">Linkedin</a></p> </div> </div> <div class="flag-grid__item-media img-fit"> <img fetchpriority="high" decoding="async" width="768" height="768" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAxMDAwIDEwMDAiIHdpZHRoPSIxMDAwIiBoZWlnaHQ9IjEwMDAiIGRhdGEtdT0iaHR0cHMlM0ElMkYlMkZvcHRpYnJpdW0uY29tJTJGd3AtY29udGVudCUyRnVwbG9hZHMlMkYyMDI0JTJGMDUlMkZUYW1zaW4tc3F1YXJlLmpwZyIgZGF0YS13PSIxMDAwIiBkYXRhLWg9IjEwMDAiPjwvc3ZnPg==" data-spai="1" class="attachment-medium_large size-medium_large" alt="Tamsin Mansley, PhD" srcset=" " sizes="(max-width: 768px) 100vw, 768px" /> </div> </div> <div class="flag-grid__item"> <div class="flag-grid__item-inner"> <h3 class="flag-grid__item-heading is-style-typestyle-h5"> Daniel Barr </h3> <div class="flag-grid__item-content nflm"> <p>Senior Application Scientist<br /> Location: USA</p> <p><a class="arrow-link" href="https://www.linkedin.com/in/danielabarr/" target="_blank" rel="noopener">Linkedin</a></p> </div> </div> <div class="flag-grid__item-media img-fit"> <img decoding="async" width="768" height="768" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAxMDAwIDEwMDAiIHdpZHRoPSIxMDAwIiBoZWlnaHQ9IjEwMDAiIGRhdGEtdT0iaHR0cHMlM0ElMkYlMkZvcHRpYnJpdW0uY29tJTJGd3AtY29udGVudCUyRnVwbG9hZHMlMkYyMDI0JTJGMDUlMkZkYW5pZWwtY3JvcHBlZC5qcGciIGRhdGEtdz0iMTAwMCIgZGF0YS1oPSIxMDAwIj48L3N2Zz4=" data-spai="1" class="attachment-medium_large size-medium_large" alt="Daniel Barr, Senior Application Scientist" srcset=" " sizes="(max-width: 768px) 100vw, 768px" /> </div> </div> <div class="flag-grid__item"> <div class="flag-grid__item-inner"> <h3 class="flag-grid__item-heading is-style-typestyle-h5"> Alessia Centi </h3> <div class="flag-grid__item-content nflm"> <p>Application Support Science Team Lead<br /> Location: UK</p> <p><a class="arrow-link" href="https://www.linkedin.com/in/acenti/" target="_blank" rel="noopener">Linkedin</a></p> </div> </div> <div class="flag-grid__item-media img-fit"> <img decoding="async" width="768" height="768" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAxMDAwIDEwMDAiIHdpZHRoPSIxMDAwIiBoZWlnaHQ9IjEwMDAiIGRhdGEtdT0iaHR0cHMlM0ElMkYlMkZvcHRpYnJpdW0uY29tJTJGd3AtY29udGVudCUyRnVwbG9hZHMlMkYyMDI0JTJGMDUlMkZBbGVzc2lhLWNyb3BwZWQuanBnIiBkYXRhLXc9IjEwMDAiIGRhdGEtaD0iMTAwMCI+PC9zdmc+" data-spai="1" class="attachment-medium_large size-medium_large" alt="Alessia Centi, Application Support Science Team Leader" srcset=" " sizes="(max-width: 768px) 100vw, 768px" /> </div> </div> <div class="flag-grid__item"> <div class="flag-grid__item-inner"> <h3 class="flag-grid__item-heading is-style-typestyle-h5"> Barry Wong </h3> <div class="flag-grid__item-content nflm"> <p>Application Support Scientist<br /> Location: UK</p> <p><a class="arrow-link" href="https://www.linkedin.com/in/barry-wong-6209a814/" target="_blank" rel="noopener">Linkedin</a></p> </div> </div> <div class="flag-grid__item-media img-fit"> <img decoding="async" width="768" height="768" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAxMDAwIDEwMDAiIHdpZHRoPSIxMDAwIiBoZWlnaHQ9IjEwMDAiIGRhdGEtdT0iaHR0cHMlM0ElMkYlMkZvcHRpYnJpdW0uY29tJTJGd3AtY29udGVudCUyRnVwbG9hZHMlMkYyMDI0JTJGMDUlMkZCYXJyeS1Xb25nLmpwZyIgZGF0YS13PSIxMDAwIiBkYXRhLWg9IjEwMDAiPjwvc3ZnPg==" data-spai="1" class="attachment-medium_large size-medium_large" alt="Barry Wong, Application Support Scientist" srcset=" " sizes="(max-width: 768px) 100vw, 768px" /> </div> </div> </div> </div> </section> </div> </div> </main> <footer class="site-footer"> <div class="site-footer__inner alignwide"> <div class="site-footer__top"> <div 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