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stroke-width="1.5"></line><line y1="11.25" x2="27" y2="11.25" stroke="#94008C" stroke-width="1.5"></line><line y1="21.25" x2="27" y2="21.25" stroke="#94008C" stroke-width="1.5"></line></svg></button></li></ul></nav></div></header><main id="main-content" class="jsx-4200330821"><div class="sc-41186aab-0 lnWa-dp"><div class="sc-ccdcf73-0 hVtHXJ"><div class="sc-ccdcf73-2 kgRbkt"><div class="sc-ccdcf73-1 exhcXz"><h1 aria-label="Accessibilité " class="sc-e5c9b9a1-0 dPlNRD sc-ccdcf73-3 bGvDUg"><span></span><mark>Accessibilité</mark><span> </span></h1></div><div class="sc-ccdcf73-6 gfqkEE"><div class="sc-ccdcf73-7 ikmVmh"><span aria-hidden="true" class="sc-bd4f2f37-0 ehpQCs">💻</span></div></div></div></div><div aria-hidden="true" data-testid="separator" class="sc-edd274a6-0 bFHahA"></div><section data-testid="simple-text" class="sc-261fdc11-0 sc-f433699f-0 iZgVGg hPXCEO"><h2 class="sc-e5c9b9a1-1 hUVQmM sc-f433699f-5 gcLYQD" aria-label="Les engagements du pass Culture pour l’accessibilité numérique"><span>Les </span><mark>engagements du pass Culture</mark><span> pour l’accessibilité numérique</span></h2><div class="sc-f433699f-1 keWFGM"><br/><h6>Date de publication : 21 mai 2024</h6><p>Le pass Culture est né de la volonté de mettre à disposition des jeunes un nouveau dispositif favorisant l’accès à la culture afin de renforcer et diversifier les pratiques culturelles, en révélant la richesse culturelle des territoires. En d’autres termes, le pass Culture a pour vocation de rendre accessible la culture à une population qui est souvent empêchée par de multiples freins. Le pass Culture s’appuie sur la longue histoire des politiques françaises de démocratisation de la culture pour rapprocher tous les usagers des acteurs culturels, quelle que soit leur situation.</p><p>Le choix d’une politique publique matérialisée par un produit numérique nous oblige à envisager cette question également sous le prisme de l’ accessibilité numérique.</p><p>Le pass Culture s’inscrit ainsi dans la continuité des politiques publiques d’inclusion numérique. Tout d’abord en s’appuyant sur les initiatives existantes tournées vers l’illettrisme numérique, vers l’engagement du “non-public”, la mise à disposition d’équipements numériques et plus globalement la médiation numérique. Nous travaillons également à l’adaptation du service aux personnes en situation de handicap, qu’il s’agissent des jeunes bénéficiaires de cette politique ou des acteurs culturels.</p><p>À cet égard et afin de pérenniser la démarche, un groupe de travail transversal a été créé en interne. Il est composé de personnes en lien avec les publics, d’ingénieurs en informatique, de designeurs, de sociologues et de personnes dédiées à la conception du produit.</p><br/><h4>L’inclusion au cœur de la stratégie technique</h4><p>Deux audits évaluant l’accessibilité de la version web du pass Culture ont déjà été conduits en 2020 et 2022 pour permettre de rendre compte et d’évaluer le travail effectué. Fin 2023 et début 2024, le travail s’est poursuivi sur le site à destination des acteurs culturels.</p><br/><p>Nous prenons en compte dans nos développements la compatibilité avec un maximum de versions de système d’exploitation ou de modèles de téléphone. Cependant, nous recommandons aux utilisateurs en situation de handicap d’utiliser les dernières versions de notre application, de leur navigateur, de leur système d’exploitation et des logiciels d’assistance.</p><br/><p>Ce travail pour rendre et maintenir accessibles les parcours clé de l’application web est le socle pour construire un environnement numérique inclusif et ainsi initier des échanges dédiés avec les acteurs du monde de l’accessibilité et utilisateurs en situation de handicap.</p><br/><h4>Collaboration et sensibilisation</h4><p>Au-delà de la technologie utilisée, les acteurs culturels avec lesquels nous travaillons sont sensibilisés à la question de l’accessibilité. Ils ont l’obligation d’indiquer si leur lieu et leurs offres sont accessibles selon une nomenclature faisant référence aux différentes catégories de handicap. L’implication des acteurs culturels dans notre démarche d’accessibilité est évidemment essentielle à la dimension inclusive de l’ensemble du dispositif pass Culture et, in fine , à l’accès de tous les jeunes à la culture. En 2024, ce travail a été prolongé avec la mise en place d’un partenariat technologique avec acceslibre afin d’enrichir plus largement les informations d’accessibilité des lieux tout en contribuant à ce projet qui dépasse le pass Culture et qui vise à rendre faciliter l’accès pour les personnes en situation de handicap. Un filtre dédié a également été ajouté dans la recherche du site à destination des jeunes bénéficiaires. Ce filtre permet aux jeunes bénéficiaires d’identifier facilement les établissements qui proposent un accueil adapté.</p><br/><p>Au delà de ces premiers aspects, le rôle des aidants et des structures d’accompagnement est primordial pour garantir une bonne information auprès des publics en situation de handicap et éventuellement fournir un appui nécessaire aux moins autonomes. Ainsi, nous sommes en contact avec certains grands réseaux nationaux à travers lesquels nous diffusons de l’information sur le pass Culture. Notre volonté est d’être le plus possible au contact des structures et des professionnels pour leur donner les moyens d’accompagner leurs publics mais également pour être à l’écoute des retours des utilisateurs.</p><br/><p>Ces retours utilisateurs nourrirons alors le travail de nos équipes pour continuer à adapter le pass Culture aux usages de l’ensemble de nos utilisateurs. L’accessibilité est toujours une histoire en mouvement. Vous trouverez d’ailleurs dans le schéma pluriannuel les chantiers sur lesquels nous travaillons à ce niveau. Si vous avez des retours au sujet de notre traitement, n’hésitez pas à écrire à <a href="mailto:accessibilite@passculture.app">accessibilite@passculture.app</a></p><br/><p>Vous pouvez retrouver également toutes nos fiches d’aide pour vous inscrire sur le pass Culture directement dans notre centre d’aide.</p><br/><h4>Déclaration d’accessibilité</h4><p>Accessibilité : <strong>partiellement conforme</strong>.</p><p><a href="/declaration-accessibilite">Voir la déclaration d’accessibilité réalisée en septembre 2024. </a></p><br/><h4>Retour d’information et contact</h4><p>Si vous n’arrivez pas à accéder à un contenu ou à un service, vous pouvez contacter le responsable du site web pour être orienté vers une alternative accessible ou obtenir le contenu sous une autre forme. </p><p><a href="mailto:communication@passculture.app">Écrire un message au responsable du site web</a>, le service communication du pass Culture<a href="mailto:support@passculture.app"></a></p><br/><h4>Voies de recours</h4><p>Cette procédure est à utiliser dans le cas suivant :</p><p>Vous avez signalé au responsable du site internet un défaut d’accessibilité qui vous empêche d’accéder à un contenu ou à un des services du portail et vous n’avez pas obtenu de réponse satisfaisante.</p><p><a href="https://formulaire.defenseurdesdroits.fr/formulaire_saisine/">Écrire un message au Défenseur des droits</a></p><p><a href="https://www.defenseurdesdroits.fr/carte-des-delegues">Contacter le délégué du Défenseur des droits dans votre région</a></p><p>Envoyer un courrier par la poste (gratuit, ne pas mettre de timbre) Défenseur des droits Libre réponse 71120 75342 Paris CEDEX 07</p></div></section><div aria-hidden="true" data-testid="separator" class="sc-edd274a6-0 bFHahA"></div></div></main><footer id="footer" class="sc-1a4c291f-0 cUmdhF"><div class="sc-1a4c291f-1 LgvtX"><div class="sc-1a4c291f-2 biOkXS"><div class="sc-1a4c291f-3 cmingw"><a target="_blank" rel="noopener,noreferrer" 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2-31 5-45l164-54c32-76-6-109-52-109-78 0-166 136-166 243 0 51 24 79 62 79 45 0 91-43 129-114m-382 66c-16 0-39-15-39-28 0-4 7-23 16-46l26-70c28-34 72-71 97-71 15 0 26 10 26 31-1 66-61 184-126 184m182-209c0-48-12-66-46-66-42 0-81 45-121 99l84-226-5-7-104 12v12l20 15c18 14 12 28-4 72l-91 239c-8 20-17 44-17 50 0 28 38 55 73 55 79 2 211-143 211-255m-307-31c6-22-8-34-20-34-47 0-104 43-126 102h15c15-22 41-46 66-50l-91 236c-8 22 8 34 20 34 45 0 98-43 120-102h-15c-15 22-41 46-66 50zm10-94c20 0 37-17 37-37s-17-37-37-37c-13 0-25 7-32 18-7 11-7 26 0 38 7 11 19 19 32 18m-231-45h-216l-6 18c63 13 69 19 40 101l-65 177c-30 81-42 88-115 101l-5 18h328l71-127h-25c-41 45-88 102-161 102-55 0-63-10-32-95l65-177c30-81 42-88 115-101z"></path></svg></a><a target="_blank" rel="noopener,noreferrer" class="sc-26a22ece-0 iWbXok" href="https://passculture.app"><p>Télécharger l'application sur les stores</p></a></div><div class="sc-1a4c291f-4 dcqHjL"><div class="sc-95249a68-0 hiReoV"><h3>Jeunes et parents</h3><ul><li><a aria-label="Le pass Culture, c’est quoi ?" href="/le-pass-culture-cest-quoi"><span>Le pass Culture, c’est quoi ?</span></a></li><li><a aria-label="Les offres et expériences" href="/liste-offres"><span>Les offres et expériences</span></a></li><li><a aria-label="Comment débloquer ton crédit ?" href="/comment-debloquer-ton-credit"><span>Comment débloquer ton crédit ?</span></a></li><li><a aria-label="Le programme Ambassadeurs" href="/le-programme-ambassadeurs"><span>Le programme Ambassadeurs</span></a></li><li><a aria-label="Les actus du pass" href="/actualites-jeunes-parents"><span>Les actus du pass</span></a></li><li><a aria-label="Aide et support" href="/aide-jeunes-parents"><span>Aide et support</span></a></li><li><a target="_blank" rel="noopener,noreferrer" aria-label="FAQ" href="https://aide.passculture.app/hc/fr"><span>FAQ</span></a></li><li><a aria-label="Vous êtes parent" href="/vous-etes-parent"><span>Vous êtes parent</span></a></li></ul></div><details class="sc-abf2ddc-0 iqTzKZ"><summary><h3>Jeunes et parents</h3><svg aria-hidden="true" width="16" height="9" viewBox="0 0 16 9" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M14.7598 2L8.2959 7.56945L1.99977 2" stroke="#EB0055" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><ul><li><a href="/le-pass-culture-cest-quoi">Le pass Culture, c’est quoi ?</a></li><li><a href="/liste-offres">Les offres et expériences</a></li><li><a href="/comment-debloquer-ton-credit">Comment débloquer ton crédit ?</a></li><li><a href="/le-programme-ambassadeurs">Le programme Ambassadeurs</a></li><li><a href="/actualites-jeunes-parents">Les actus du pass</a></li><li><a href="/aide-jeunes-parents">Aide et support</a></li><li><a target="_blank" rel="noopener,noreferrer" href="https://aide.passculture.app/hc/fr">FAQ</a></li><li><a href="/vous-etes-parent">Vous êtes parent</a></li></ul></details><div class="sc-95249a68-0 hiReoV"><h3>Acteurs culturels</h3><ul><li><a aria-label="L’essentiel du pass Culture" href="/lessentiel-du-pass-culture-acteurs-culturels"><span>L’essentiel du pass Culture</span></a></li><li><a aria-label="Comment proposer des offres ?" href="/comment-proposer-des-offres"><span>Comment proposer des offres ?</span></a></li><li><a aria-label="Le programme Ambassadeurs" href="/le-programme-ambassadeurs-acteurs-culturels"><span>Le programme Ambassadeurs</span></a></li><li><a aria-label="Actualités et prochains rendez-vous" href="/actualites-rdv-acteurs-culturels"><span>Actualités et prochains rendez-vous</span></a></li><li><a aria-label="Aide et support" href="/aide-acteurs-culturels"><span>Aide et support</span></a></li></ul></div><details class="sc-abf2ddc-0 iqTzKZ"><summary><h3>Acteurs culturels</h3><svg aria-hidden="true" width="16" height="9" viewBox="0 0 16 9" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M14.7598 2L8.2959 7.56945L1.99977 2" stroke="#EB0055" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><ul><li><a href="/lessentiel-du-pass-culture-acteurs-culturels">L’essentiel du pass Culture</a></li><li><a href="/comment-proposer-des-offres">Comment proposer des offres ?</a></li><li><a href="/le-programme-ambassadeurs-acteurs-culturels">Le programme Ambassadeurs</a></li><li><a href="/actualites-rdv-acteurs-culturels">Actualités et prochains rendez-vous</a></li><li><a href="/aide-acteurs-culturels">Aide et support</a></li></ul></details><div class="sc-95249a68-0 hiReoV"><h3>Enseignants</h3><ul><li><a aria-label="L’essentiel du pass Culture" href="/lessentiel-du-pass-enseignants"><span>L’essentiel du pass Culture</span></a></li><li><a aria-label="Comment ça marche ?" href="/comment-ca-marche-enseignants"><span>Comment ça marche ?</span></a></li><li><a aria-label="Aide et support" href="/aide-enseignants"><span>Aide et support</span></a></li></ul></div><details class="sc-abf2ddc-0 iqTzKZ"><summary><h3>Enseignants</h3><svg aria-hidden="true" width="16" height="9" viewBox="0 0 16 9" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M14.7598 2L8.2959 7.56945L1.99977 2" stroke="#EB0055" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><ul><li><a href="/lessentiel-du-pass-enseignants">L’essentiel du pass Culture</a></li><li><a href="/comment-ca-marche-enseignants">Comment ça marche ?</a></li><li><a href="/aide-enseignants">Aide et support</a></li></ul></details><div class="sc-95249a68-0 hiReoV"><h3>Partenaires</h3><ul><li><a aria-label="Collectivités" href="/collectivites"><span>Collectivités</span></a></li><li><a aria-label="Partenaires culturels " href="/partenaires-culturels"><span>Partenaires culturels </span></a></li><li><a aria-label="Chercheurs" href="/chercheurs"><span>Chercheurs</span></a></li><li><a aria-label="Relais sociaux éducatifs" href="/relais-socio-educatifs"><span>Relais sociaux éducatifs</span></a></li></ul></div><details class="sc-abf2ddc-0 iqTzKZ"><summary><h3>Partenaires</h3><svg aria-hidden="true" width="16" height="9" viewBox="0 0 16 9" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M14.7598 2L8.2959 7.56945L1.99977 2" stroke="#EB0055" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><ul><li><a href="/collectivites">Collectivités</a></li><li><a href="/partenaires-culturels">Partenaires culturels </a></li><li><a href="/chercheurs">Chercheurs</a></li><li><a href="/relais-socio-educatifs">Relais sociaux éducatifs</a></li></ul></details><div class="sc-95249a68-0 hiReoV"><h3>Nous connaître</h3><ul><li><a aria-label="Notre mission" href="/notre-mission"><span>Notre mission</span></a></li><li><a aria-label="Notre gouvernance" href="/notre-gouvernance"><span>Notre gouvernance</span></a></li><li><a aria-label="Un observatoire des pratiques culturelles des jeunes" href="/un-observatoire-des-pratiques-culturelles-des-jeunes"><span>Un observatoire des pratiques culturelles des jeunes</span></a></li><li><a aria-label="Nos rapports d'activité" href="/nos-rapports-d'activite"><span>Nos rapports d'activité</span></a></li><li><a aria-label="Notre équipe" href="/notre-equipe"><span>Notre équipe</span></a></li><li><a aria-label="Nous rejoindre" href="/nous-rejoindre"><span>Nous rejoindre</span></a></li></ul></div><details class="sc-abf2ddc-0 iqTzKZ"><summary><h3>Nous connaître</h3><svg aria-hidden="true" width="16" height="9" viewBox="0 0 16 9" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M14.7598 2L8.2959 7.56945L1.99977 2" stroke="#EB0055" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><ul><li><a href="/notre-mission">Notre mission</a></li><li><a href="/notre-gouvernance">Notre gouvernance</a></li><li><a href="/un-observatoire-des-pratiques-culturelles-des-jeunes">Un observatoire des pratiques culturelles des jeunes</a></li><li><a href="/nos-rapports-d'activite">Nos rapports d'activité</a></li><li><a href="/notre-equipe">Notre équipe</a></li><li><a href="/nous-rejoindre">Nous rejoindre</a></li></ul></details><div class="sc-95249a68-0 hiReoV"><h3>S'informer</h3><ul><li><a aria-label="Nos études" href="/etudes-pass-culture"><span>Nos études</span></a></li><li><a aria-label="Actualités" href="/actualites-pass-culture"><span>Actualités</span></a></li><li><a aria-label="Espace presse" href="/presse"><span>Espace presse</span></a></li><li><a aria-label="Ressources pass Culture" href="/ressources-pass-culture"><span>Ressources pass Culture</span></a></li><li><a aria-label="Blog Tech " href="/blog-tech"><span>Blog Tech </span></a></li></ul></div><details class="sc-abf2ddc-0 iqTzKZ"><summary><h3>S'informer</h3><svg aria-hidden="true" width="16" height="9" viewBox="0 0 16 9" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M14.7598 2L8.2959 7.56945L1.99977 2" stroke="#EB0055" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><ul><li><a href="/etudes-pass-culture">Nos études</a></li><li><a href="/actualites-pass-culture">Actualités</a></li><li><a href="/presse">Espace presse</a></li><li><a href="/ressources-pass-culture">Ressources pass Culture</a></li><li><a href="/blog-tech">Blog Tech </a></li></ul></details></div><ul class="sc-1a4c291f-5 hCOUIm"><li><a href="/accessibilite">Accessibilité : partiellement conforme</a></li><li><a href="/mentions-legales-et-cgu-site">Mentions légales et CGU site</a></li><li><a href="/cgu-utilisateurs">CGU utilisateurs</a></li><li><a href="/cgu-professionnels">CGU professionnels</a></li><li><a href="/charte-des-donnees-personnelles">Charte des données personnelles</a></li><li><a href="/politique-de-cookies"> Politique de cookies</a></li><li><a href="/marches-publics"> Marchés publics</a></li><li><a href="/services-publics">Services Publics +</a></li><li><a href="/reglements">Règlements des jeux-concours</a></li></ul></div></div></footer></div><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{"data":{"id":2411,"attributes":{"Path":"accessibilite","createdAt":"2024-07-23T09:05:48.762Z","updatedAt":"2024-09-30T13:03:52.757Z","publishedAt":"2024-08-30T14:10:44.768Z","Blocks":[{"id":2637,"__component":"block.header","title":"**Accessibilité** ","text":null,"icon":"💻","icon2":null,"aboveTitle":null,"cta":null,"image":{"data":{"id":46021,"attributes":{"name":"TÉLÉPHONES.png","alternativeText":null,"caption":null,"width":2461,"height":2490,"formats":{"large":{"ext":".png","url":"https://storage.googleapis.com/site-instit-testing-assets-00d8cd06ae6a0838/large_TELEPHONES_5b76dd6b22/large_TELEPHONES_5b76dd6b22.png","hash":"large_TELEPHONES_5b76dd6b22","mime":"image/png","name":"large_TÉLÉPHONES.png","path":null,"size":664.96,"width":988,"height":1000,"sizeInBytes":664958},"small":{"ext":".png","url":"https://storage.googleapis.com/site-instit-testing-assets-00d8cd06ae6a0838/small_TELEPHONES_5b76dd6b22/small_TELEPHONES_5b76dd6b22.png","hash":"small_TELEPHONES_5b76dd6b22","mime":"image/png","name":"small_TÉLÉPHONES.png","path":null,"size":177.43,"width":494,"height":500,"sizeInBytes":177434},"medium":{"ext":".png","url":"https://storage.googleapis.com/site-instit-testing-assets-00d8cd06ae6a0838/medium_TELEPHONES_5b76dd6b22/medium_TELEPHONES_5b76dd6b22.png","hash":"medium_TELEPHONES_5b76dd6b22","mime":"image/png","name":"medium_TÉLÉPHONES.png","path":null,"size":385.45,"width":741,"height":750,"sizeInBytes":385454},"thumbnail":{"ext":".png","url":"https://storage.googleapis.com/site-instit-testing-assets-00d8cd06ae6a0838/thumbnail_TELEPHONES_5b76dd6b22/thumbnail_TELEPHONES_5b76dd6b22.png","hash":"thumbnail_TELEPHONES_5b76dd6b22","mime":"image/png","name":"thumbnail_TÉLÉPHONES.png","path":null,"size":20.32,"width":154,"height":156,"sizeInBytes":20322}},"hash":"TELEPHONES_5b76dd6b22","ext":".png","mime":"image/png","size":854.74,"url":"https://storage.googleapis.com/site-instit-testing-assets-00d8cd06ae6a0838/TELEPHONES_5b76dd6b22/TELEPHONES_5b76dd6b22.png","previewUrl":null,"provider":"@strapi-community/strapi-provider-upload-google-cloud-storage","provider_metadata":null,"createdAt":"2024-09-01T13:54:39.974Z","updatedAt":"2024-09-01T13:54:39.974Z"}}}},{"id":8634,"__component":"block.simple-text-v2","title":"Les **engagements du pass Culture** pour l’accessibilité numérique","text":[{"type":"paragraph","children":[{"text":"","type":"text","italic":true}]},{"type":"heading","level":6,"children":[{"text":"Date de publication : 21 mai 2024","type":"text"}]},{"type":"paragraph","children":[{"text":"Le pass Culture est né de la volonté de mettre à disposition des jeunes un nouveau dispositif favorisant l’accès à la culture afin de renforcer et diversifier les pratiques culturelles, en révélant la richesse culturelle des territoires. En d’autres termes, le pass Culture a pour vocation de rendre accessible la culture à une population qui est souvent empêchée par de multiples freins. Le pass Culture s’appuie sur la longue histoire des politiques françaises de démocratisation de la culture pour rapprocher tous les usagers des acteurs culturels, quelle que soit leur situation.","type":"text"}]},{"type":"paragraph","children":[{"text":"Le choix d’une politique publique matérialisée par un produit numérique nous oblige à envisager cette question également sous le prisme de l’ accessibilité numérique.","type":"text"}]},{"type":"paragraph","children":[{"text":"Le pass Culture s’inscrit ainsi dans la continuité des politiques publiques d’inclusion numérique. Tout d’abord en s’appuyant sur les initiatives existantes tournées vers l’illettrisme numérique, vers l’engagement du “non-public”, la mise à disposition d’équipements numériques et plus globalement la médiation numérique. Nous travaillons également à l’adaptation du service aux personnes en situation de handicap, qu’il s’agissent des jeunes bénéficiaires de cette politique ou des acteurs culturels.","type":"text"}]},{"type":"paragraph","children":[{"text":"À cet égard et afin de pérenniser la démarche, un groupe de travail transversal a été créé en interne. Il est composé de personnes en lien avec les publics, d’ingénieurs en informatique, de designeurs, de sociologues et de personnes dédiées à la conception du produit.","type":"text"}]},{"type":"paragraph","children":[{"text":"","type":"text"}]},{"type":"heading","level":4,"children":[{"text":"L’inclusion au cœur de la stratégie technique","type":"text"}]},{"type":"paragraph","children":[{"text":"Deux audits évaluant l’accessibilité de la version web du pass Culture ont déjà été conduits en 2020 et 2022 pour permettre de rendre compte et d’évaluer le travail effectué. Fin 2023 et début 2024, le travail s’est poursuivi sur le site à destination des acteurs culturels.","type":"text"}]},{"type":"paragraph","children":[{"text":"","type":"text"}]},{"type":"paragraph","children":[{"text":"Nous prenons en compte dans nos développements la compatibilité avec un maximum de versions de système d’exploitation ou de modèles de téléphone. Cependant, nous recommandons aux utilisateurs en situation de handicap d’utiliser les dernières versions de notre application, de leur navigateur, de leur système d’exploitation et des logiciels d’assistance.","type":"text"}]},{"type":"paragraph","children":[{"text":"","type":"text"}]},{"type":"paragraph","children":[{"text":"Ce travail pour rendre et maintenir accessibles les parcours clé de l’application web est le socle pour construire un environnement numérique inclusif et ainsi initier des échanges dédiés avec les acteurs du monde de l’accessibilité et utilisateurs en situation de handicap.","type":"text"}]},{"type":"paragraph","children":[{"text":"","type":"text"}]},{"type":"heading","level":4,"children":[{"text":"Collaboration et sensibilisation","type":"text"}]},{"type":"paragraph","children":[{"text":"Au-delà de la technologie utilisée, les acteurs culturels avec lesquels nous travaillons sont sensibilisés à la question de l’accessibilité. Ils ont l’obligation d’indiquer si leur lieu et leurs offres sont accessibles selon une nomenclature faisant référence aux différentes catégories de handicap. L’implication des acteurs culturels dans notre démarche d’accessibilité est évidemment essentielle à la dimension inclusive de l’ensemble du dispositif pass Culture et, in fine , à l’accès de tous les jeunes à la culture. En 2024, ce travail a été prolongé avec la mise en place d’un partenariat technologique avec acceslibre afin d’enrichir plus largement les informations d’accessibilité des lieux tout en contribuant à ce projet qui dépasse le pass Culture et qui vise à rendre faciliter l’accès pour les personnes en situation de handicap. Un filtre dédié a également été ajouté dans la recherche du site à destination des jeunes bénéficiaires. Ce filtre permet aux jeunes bénéficiaires d’identifier facilement les établissements qui proposent un accueil adapté.","type":"text"}]},{"type":"paragraph","children":[{"text":"","type":"text"}]},{"type":"paragraph","children":[{"text":"Au delà de ces premiers aspects, le rôle des aidants et des structures d’accompagnement est primordial pour garantir une bonne information auprès des publics en situation de handicap et éventuellement fournir un appui nécessaire aux moins autonomes. Ainsi, nous sommes en contact avec certains grands réseaux nationaux à travers lesquels nous diffusons de l’information sur le pass Culture. Notre volonté est d’être le plus possible au contact des structures et des professionnels pour leur donner les moyens d’accompagner leurs publics mais également pour être à l’écoute des retours des utilisateurs.","type":"text"}]},{"type":"paragraph","children":[{"text":"","type":"text"}]},{"type":"paragraph","children":[{"text":"Ces retours utilisateurs nourrirons alors le travail de nos équipes pour continuer à adapter le pass Culture aux usages de l’ensemble de nos utilisateurs. L’accessibilité est toujours une histoire en mouvement. Vous trouverez d’ailleurs dans le schéma pluriannuel les chantiers sur lesquels nous travaillons à ce niveau. Si vous avez des retours au sujet de notre traitement, n’hésitez pas à écrire à ","type":"text"},{"url":"mailto:accessibilite@passculture.app","type":"link","children":[{"text":"accessibilite@passculture.app","type":"text"}]},{"text":"","type":"text"}]},{"type":"paragraph","children":[{"text":"","type":"text"}]},{"type":"paragraph","children":[{"text":"Vous pouvez retrouver également toutes nos fiches d’aide pour vous inscrire sur le pass Culture directement dans notre centre d’aide.","type":"text"}]},{"type":"paragraph","children":[{"text":"","type":"text"}]},{"type":"heading","level":4,"children":[{"text":"Déclaration d’accessibilité","type":"text"}]},{"type":"paragraph","children":[{"text":"Accessibilité : ","type":"text"},{"bold":true,"text":"partiellement conforme","type":"text"},{"text":".","type":"text"}]},{"type":"paragraph","children":[{"text":"","type":"text"},{"url":"/declaration-accessibilite","type":"link","children":[{"text":"Voir la déclaration d’accessibilité réalisée en septembre 2024. ","type":"text"}]},{"text":"","type":"text"}]},{"type":"paragraph","children":[{"text":"","type":"text"}]},{"type":"heading","level":4,"children":[{"text":"Retour d’information et contact","type":"text"}]},{"type":"paragraph","children":[{"text":"Si vous n’arrivez pas à accéder à un contenu ou à un service, vous pouvez contacter le responsable du site web pour être orienté vers une alternative accessible ou obtenir le contenu sous une autre forme. ","type":"text"}]},{"type":"paragraph","children":[{"text":"","type":"text"},{"url":"mailto:communication@passculture.app","type":"link","children":[{"text":"Écrire un message au responsable du site web","type":"text"}]},{"text":", le service communication du pass Culture","type":"text"},{"url":"mailto:support@passculture.app","type":"link","children":[{"text":"","type":"text"}]},{"text":"","type":"text"}]},{"type":"paragraph","children":[{"text":"","type":"text"}]},{"type":"heading","level":4,"children":[{"text":"Voies de recours","type":"text"}]},{"type":"paragraph","children":[{"text":"Cette procédure est à utiliser dans le cas suivant :","type":"text"}]},{"type":"paragraph","children":[{"text":"Vous avez signalé au responsable du site internet un défaut d’accessibilité qui vous empêche d’accéder à un contenu ou à un des services du portail et vous n’avez pas obtenu de réponse satisfaisante.","type":"text"}]},{"type":"paragraph","children":[{"text":"","type":"text"},{"url":"https://formulaire.defenseurdesdroits.fr/formulaire_saisine/","type":"link","children":[{"text":"Écrire un message au Défenseur des droits","type":"text"}]},{"text":"","type":"text"}]},{"type":"paragraph","children":[{"text":"","type":"text"},{"url":"https://www.defenseurdesdroits.fr/carte-des-delegues","type":"link","children":[{"text":"Contacter le délégué du Défenseur des droits dans votre région","type":"text"}]},{"text":"","type":"text"}]},{"type":"paragraph","children":[{"text":"Envoyer un courrier par la poste (gratuit, ne pas mettre de timbre) \nDéfenseur des droits \nLibre réponse 71120 \n75342 Paris CEDEX 07","type":"text"}]}],"columns":[]}],"seo":{"id":6062,"metaTitle":"Accessibilité - pass Culture ","metaDescription":"Les engagements du pass Culture pour l’accessibilité 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