Manage request types and fields in service projects : Atlassian

<!DOCTYPE html> <html class="" lang="en" dir="ltr"> <head> <script> window.Intellum = { ...window.Intellum, accountName: 'Atlassian', datepickerI18n: { previousMonth: "Previous Month", nextMonth: "Next Month", weekdays: ["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"], weekdaysShort: ["Sun","Mon","Tue","Wed","Thu","Fri","Sat"], months: ["January","February","March","April","May","June","July","August","September","October","November","December"], }, i18nStrings: { add_text_here: "Add text here", in_days: "in {{COUNT}} days", in_hours: "in {{COUNT}} hours", in_minutes: "in {{COUNT}} minutes", in_one_hour: "in 1 hour", in_one_minute: "in 1 minute", item_dropped: "\"{{ITEM NAME}}\" dropped at position {{POSITION}} of {{TOTAL ITEMS}}.", item_grabbed: "\"{{ITEM NAME}}\" grabbed. Current position: {{POSITION}} of {{TOTAL ITEMS}}. Use up and down keys to move the item, space bar to drop it, Escape to cancel.", item_move_canceled: "Move of \"{{ITEM NAME}}\" canceled.", item_moved_to_position: "\"{{ITEM NAME}}\" moved to position {{POSITION}} of {{TOTAL ITEMS}}.", item_moved_to_position_in_list: "\"{{ITEM NAME}}\" moved to position {{POSITION}} of {{TOTAL ITEMS}} in \"{{LIST NAME}}.\"", live_now: "LIVE NOW", loading: "Loading...", processing_ellipsis: "Processing...", remove: "Remove", removing_ellipsis: "Removing...", saving_ellipsis: "Saving...", search_results: "Search Results", showing_item_position_of_total: "Showing item {{POSITION}} of {{TOTAL ITEMS}}", start_creating_content: "Start creating content", there_was_a_problem_getting_your_updates: "There was a problem in getting your updates.", tomorrow: "tomorrow", topicsSuggestionEmpty: "Sorry. We've run out of suggested topics.", topicsSelectionEmpty: "No topics have been assigned to this activity.", topicsFollowedSelectionEmpty: "No topics have been followed yet.", upload_canceled: "The upload was canceled.", uploadfile_no_file_selected: "No file selected", uploadfile_uploading_msg: "Uploading {{FILENAME}}", uploadfile_error_format_msg: "{{FILENAME}} is not the correct file type. Please try again.", uploadfile_error_size_coursefile_msg: "{{FILENAME}} is too large. Size limit: 10MB for images, 3GB for videos and audio.", uploadfile_error_size_msg: "{{FILENAME}} is too big. Please try again.", uploadfile_error_msg: "There was a problem uploading {{FILENAME}}. Please try again.", uploading_ellipsis: "Uploading...", use_menu_edit_html: "Use menu to edit HTML", when_datepicket_widget_appears: "When the datepicker widget appears, use arrow keys to navigate dates and select a date.", }, mediumEditorI18n: { bold: "Bold", italic: "Italic", link: "Link", title: "Title", subtitle: "Subtitle", unorderedList: "Unordered List", orderedList: "Ordered List", quote: "Quote", linkPlaceholderText: "Paste or type a link...", save: "Save", close: "Close", }, properties: { courseContentFileSizeConstraintsInMB: { image: 10485760, video: 3221225472, audio: 3221225472, }, }, translation_paths: { 'ar': '/locales/ar.9ab301cc05087d57b43e521433a1a9cb.json', 'bg': '/locales/bg.b4b7449391388a49f819d452d24a43ea.json', 'bn': '/locales/bn.c779fe52eaa988df5bde08344e7df093.json', 'cs': '/locales/cs.898aa1620bc5182750602c91eed21d51.json', 'da': '/locales/da.4744bc38b807ae4b520f8ea3fffe770d.json', 'de': '/locales/de.045e8684dcde78cf3c92423329afafcc.json', 'el': '/locales/el.28615ca17789bedb8b30d063713d7454.json', 'en-AU': '/locales/en-AU.d9efdc799d9340c3f49596d4158f6aa2.json', 'en-CA': '/locales/en-CA.b37c119ee44d6c8cb32572dcf33d3c9e.json', 'en-GB': '/locales/en-GB.6cca833957bfce559474cf76370eb762.json', 'en-IN': '/locales/en-IN.b53c74b6bf763380c7d254e0198ced99.json', 'en-SG': '/locales/en-SG.2751e962376e0366ee752469c31707fe.json', 'en': '/locales/en.b615881492af8fbf347f55f7efdbe26c.json', 'es-419': '/locales/es-419.fc15de31024b69c010e7fcb93b37263d.json', 'es-MX': '/locales/es-MX.7a95c39c39f3231da5c6a4c5e9877350.json', 'es': '/locales/es.b7033090d8d24f286134c72e88bd0ef0.json', 'et': '/locales/et.465cb51cb8c5671097ea831abae21ee7.json', 'fi': '/locales/fi.0e4947f82f6669e87bf49a067b138d3b.json', 'fr-CA': '/locales/fr-CA.5b98f8ec97952e1eee13f0ba91d0dcf5.json', 'fr': '/locales/fr.0c908a9863f7bed088a85718abaf386e.json', 'he': '/locales/he.4eb99c8cd028e44dbbc1b42b81e61d94.json', 'hi': '/locales/hi.93f636b25eae72e2cbe8a02c1f86ff58.json', 'hr': '/locales/hr.d7a97312209a81a7dc8aad3a6f537db7.json', 'hu': '/locales/hu.edf6f72693cd659e003125c9e45b61c0.json', 'id': '/locales/id.9e958c201d4752e69db0facebf9c8543.json', 'it': '/locales/it.7e4e25c3f1b5a0afe298380f8bfdb9ee.json', 'ja': '/locales/ja.d8c8a6b6110436a8cd091af83a5f1859.json', 'kn': '/locales/kn.44c9a26aff92ee1598cbf6d0c33805eb.json', 'ko': '/locales/ko.73c4962c313284f36fff4f02c747c13b.json', 'lt': '/locales/lt.dd7ce29cf873eb4906722d08e1daed05.json', 'lv': '/locales/lv.7b2a36b833d20cff298f74df356e9e7e.json', 'mn': '/locales/mn.f7712d504d9400381de35af7990beb5f.json', 'mr': '/locales/mr.d16a7ed1ae1bf05768ac921bde7e2cc2.json', 'ms': '/locales/ms.4d3f25ed269d7d54520c49b38551888e.json', 'my': '/locales/my.ea0cec5295de7349b185ce452b79205d.json', 'nb': '/locales/nb.a7d246526e22819549e4924a0a2d0005.json', 'nl': '/locales/nl.805af11a9c7b61012a94e3bb1b900347.json', 'pl': '/locales/pl.428346f8eead658e1c66d570c82a7c1c.json', 'pt-BR': '/locales/pt-BR.61570a62d2fa191bc61556524bc98592.json', 'pt-PT': '/locales/pt-PT.f3749cede3e1f84cce4207a58c645474.json', 'ro': '/locales/ro.cfa73f3946b4fdaed235e9364f658329.json', 'ru': '/locales/ru.84949cbc6547b93e1826c58494155020.json', 'si': '/locales/si.1435cfa7223fd3feab15085abf82a607.json', 'sk': '/locales/sk.4f60f06321d19306eb60bb6ef937bb53.json', 'sl': '/locales/sl.d7dc91c15fa3481b3346772c36793ee5.json', 'sr-Cyrl': '/locales/sr-Cyrl.8bd5424e0aabd29939fd482a2426552c.json', 'sr-Latn': '/locales/sr-Latn.8f6ffbf8e194cc5f0d1a35df6580f21b.json', 'sv': '/locales/sv.fa1e9cb6c04d0d25264c1f5f4a87ee58.json', 'ta': '/locales/ta.d32b067736f2dd57d14e915926bda3ea.json', 'te': '/locales/te.d1f44adc47a2685930206c945a2f0fa3.json', 'th': '/locales/th.e57c037ecc0d746062e69b2f3550cfc5.json', 'tr': '/locales/tr.5a416590d39cd6f78820f2b4548b2770.json', 'uk': '/locales/uk.1cf10aa44f5e6b32d2de9ae3f9df6b2e.json', 'vi': '/locales/vi.b325c8aa00f8825b2d47f026b362e8d8.json', 'zh-CN': '/locales/zh-CN.f991c6651a4d6ca82698314e7348cd3b.json', 'zh-TW': '/locales/zh-TW.86fdf6ed5875492216ba19833c0211f0.json', }, }; </script> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <link rel="icon" type="image/png" href="https://exceed-primary-production-main.s3.amazonaws.com/uploads/organizations/favicons/3564/small/Artboard_86.png?X-Amz-Expires=86400&X-Amz-Date=20241129T173549Z&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAVN5TH7LDD5UX254Y/20241129/us-east-1/s3/aws4_request&X-Amz-SignedHeaders=host&X-Amz-Signature=944cfbce1da93e30945f329bc594efb74566e94dc070234518f416a28838a9e7" sizes="16x16"> <link rel="icon" type="image/png" href="https://exceed-primary-production-main.s3.amazonaws.com/uploads/organizations/favicons/3564/medium/Artboard_86.png?X-Amz-Expires=86400&X-Amz-Date=20241129T173549Z&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAVN5TH7LDD5UX254Y/20241129/us-east-1/s3/aws4_request&X-Amz-SignedHeaders=host&X-Amz-Signature=d7687ec5fffdd6e697726dd45185702f15645e81d3859258a02e205f45f6a715" sizes="32x32"> <link rel="icon" type="image/png" href="https://exceed-primary-production-main.s3.amazonaws.com/uploads/organizations/favicons/3564/large/Artboard_86.png?X-Amz-Expires=86400&X-Amz-Date=20241129T173549Z&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAVN5TH7LDD5UX254Y/20241129/us-east-1/s3/aws4_request&X-Amz-SignedHeaders=host&X-Amz-Signature=fd5bdc1839bb9b2eeecc380d79693606c197154bcf7e1af207d2fd46bb6a595d" sizes="96x96"> <meta charset="utf-8" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <meta name="apple-mobile-web-app-capable" content="yes"> <meta name="apple-mobile-web-app-status-bar-style" content="white"> <title>Manage request types and fields in service projects : Atlassian</title> <meta content="https://exceed-primary-production-main.s3.amazonaws.com/uploads/organizations/open_graph_images/3564/full/uni-graph.png" property="og:image" /> <link rel="stylesheet" href="https://university.atlassian.com/custom_fonts/3564/font_faces-1732308321787183.css" media="all" /> <link rel="stylesheet" href="/assets/default/all-9f4e75c40c138c9a8c63f986817e6c00ff62d701f6469ba971c240ec4c1a216a.css" media="all" /> <link rel="stylesheet" href="/theme/3564-atlassian-university/1732963942/styles-8fac5610964b7b93cc750b80aca195c0.css" media="all" /> <meta name="csrf-param" content="authenticity_token" /> <meta name="csrf-token" content="swywRPoRskTBtdOsvwmsqW_Qp2Oph1H-73V_U0SUzNB9PX2JEN5siY29xKbQQ1cZgS3H0ao7hDnwHgj83u9TKg" /> <meta property="og:type" content="exceedlms:lmscourse" /> <meta name="twitter:card" content="summary" /> <meta property="og:title" content="Manage request types and fields in service projects from Atlassian University" /> <meta property="og:url" content="https://university.atlassian.com/student/path/2098060-manage-request-types-and-fields-in-service-projects?sid=893f639f-8e21-4a4a-a8d5-da06e9ebd135&sid_i=19" /> <meta property="og:image" content="https://exceed-primary-production-main.s3.amazonaws.com/uploads/resource_course_pictures/targets/5686933/w550/manage-request-types-and-fields-in-service-projects.png" /> <meta property="og:site_name" content="Atlassian" /> <meta name="description" property="og:description" content="Explore ways to organize, track, and view requests in company-managed and team-managed service projects. Then, standardize work across company-managed projects and configure layouts according to team and customer needs. You鈥檒l also see how to add issue types and request types to team-managed projects and customize fields and layouts." /> <meta name="keywords" property="og:keywords" content="allcatalog, Company-managed project, team-managed project, layout, issue type, field, request type, screen, scheme, issue layout, cards, card layout" /> <meta property="exceed:course_type" content="CourseCurriculum" /> <meta property="exceed:embeddable" content="false" /> <meta property="og:article:tag" content="Content by Product" /> <meta property="og:article:tag" content="Highlights" /> <meta property="og:article:tag" content="Price" /> <meta property="og:article:tag" content="Content by Deployment" /> <meta property="og:article:tag" content="Content by Format" /> <meta property="og:article:tag" content="Jira Service Management" /> <meta property="og:article:tag" content="New & Refreshed" /> <meta property="og:article:tag" content="Free Training" /> <meta property="og:article:tag" content="On-Demand" /> <meta property="og:article:tag" content="Cloud" /> <meta property="og:article:tag" content="Confluence" /> <meta property="og:article:tag" content="Jira Software" /> <meta property="og:locale" content="en" /> <link rel="alternate" hreflang="en" href="https://university.atlassian.com/student/path/2098060-manage-request-types-and-fields-in-service-projects" /> <link rel="canonical" href="https://university.atlassian.com/student/path/2098060-manage-request-types-and-fields-in-service-projects" /> <script type="application/ld+json"> {"@context":"http://schema.org","@type":"Course","inLanguage":"en","isAccessibleForFree":true,"courseCode":"UNI-MRTFSP","coursePrerequisites":"none","name":"Manage request types and fields in service projects from Atlassian University","description":"Explore ways to organize, track, and view requests in company-managed and team-managed service projects. Then, standardize work across company-managed projects and configure layouts according to team and customer needs. You鈥檒l also see how to add issue types and request types to team-managed projects and customize fields and layouts.","keywords":["Content by Product","Highlights","Price","Content by Deployment","Content by Format","Jira Service Management","New \u0026 Refreshed","Free Training","On-Demand","Cloud","Confluence","Jira Software"],"image":"https://exceed-primary-production-main.s3.amazonaws.com/uploads/resource_course_pictures/targets/5686933/w550/manage-request-types-and-fields-in-service-projects.png","url":"https://university.atlassian.com/student/path/2098060-manage-request-types-and-fields-in-service-projects","provider":{"@type":"Organization","name":"Atlassian"}} </script> <script> window.dataLayer = window.dataLayer || []; window.dataLayer.push( {'user_id': null} ); window.dataLayer.push({'cluster': "primary"}); window.dataLayer.push( { 'course_id': 2098060 }, { 'enrollment_id': }, { 'course_type': 'CourseCurriculum' }, { 'course_subtype': null }, { 'is_enrolled': true } ); window.dataLayer.push({'environment': "production"}) </script> <script> window.IntellumDataLayer = window.IntellumDataLayer || {"account":{"id":1479,"name":"Atlassian"},"organization":{"id":3564,"code":"university","name":"Atlassian University"},"user":null,"course":{"id":2098060,"code":"UNI-MRTFSP","name":"Manage request types and fields in service projects","author":"","locale":"en","type":"CourseCurriculum","subtype":null,"price":null,"due_within":90,"completion_type":null,"duration":2700,"published_on":null,"require_purchase":false,"version_number":5,"is_versioned":true,"custom_a":"","custom_b":"","custom_c":"","custom_d":"Cloud","custom_e":"","custom_f":"","custom_g":"","custom_h":"Manage request types and fields in service projects","custom_i":"OD","custom_j":"1","taxonomy_tags":[{"id":18713,"code":null,"name":"Jira Software"},{"id":18714,"code":null,"name":"Confluence"},{"id":18717,"code":null,"name":"Jira Service Management"},{"id":18720,"code":null,"name":"Cloud"},{"id":18724,"code":null,"name":"Admin"},{"id":18728,"code":null,"name":"30 min - 1 hour"},{"id":18732,"code":null,"name":"On-Demand"},{"id":18735,"code":null,"name":"Free"},{"id":28978,"code":null,"name":"Configure Atlassian tools for effective service ma"}],"categories":[{"id":21559,"code":"UNI-TPC-CBP","name":"Content by Product"},{"id":22819,"code":"","name":"Highlights"},{"id":21733,"code":"","name":"Price"},{"id":21719,"code":"UNI-TPC-DP","name":"Content by Deployment"},{"id":21722,"code":"UNI-TPC-LYW","name":"Content by Format"},{"id":21562,"code":"UNI-TPC-JSM","name":"Jira Service Management"},{"id":22820,"code":"UNI-FRESH","name":"New \u0026 Refreshed"},{"id":21734,"code":"UNI-TPC-FREE","name":"Free Training"},{"id":21723,"code":"UNI-TPC-OD","name":"On-Demand"},{"id":21720,"code":"UNI-TPC-CLD","name":"Cloud"},{"id":21564,"code":"UNI-TPC-CONF","name":"Confluence"},{"id":21560,"code":"UNI-TPC-JSW","name":"Jira Software"}],"difficulty":"Intermediate","review_average":0.0,"reviews_count":0},"course_session":null,"enrollment":{"id":null,"code":null,"started_on":null,"enrolled_on":null,"due_on":null,"expires_on":null,"completed_on":null,"last_opened_on":null,"status":"in-progress","relationship_type":"recommended"},"page_type":"course","search":null}; </script> <script> //<![CDATA[ window.gon={};gon.page_entity={"page_type":"course","course_id":2098060,"course_version":5,"course_type":"CourseCurriculum","locale":"en"}; //]]> </script> <script async="1"> function getCookie(name) { const value = `; ${document.cookie}`; const parts = value.split(`; ${name}=`); if (parts.length === 2) return parts.pop().split(';').shift(); } function trackLinkClick(element) { snowplow('trackSelfDescribingEvent' + trackersToUse, { event: { schema: "iglu:com.intellum/link_click/jsonschema/1-0-0", data: { link_name: element.dataset.objectName || 'unnamed_link', link_title: element.dataset.objectTitle || (element.innerText || element.textContent).trim(), link_href: element.href } } }) } function trackButtonClick(element) { snowplow('trackSelfDescribingEvent' + trackersToUse, { event: { schema: "iglu:com.intellum/button_click/jsonschema/1-0-0", data: { button_name: element.dataset.objectName || 'unnamed_button', button_title: element.dataset.objectTitle || (element.innerText || element.textContent).trim() } } }) } (function (p, l, o, w, i, n, g) { if (!p[i]) { p.GlobalSnowplowNamespace = p.GlobalSnowplowNamespace || []; p.GlobalSnowplowNamespace.push(i); p[i] = function () { (p[i].q = p[i].q || []).push(arguments); }; p[i].q = p[i].q || []; n = l.createElement(o); g = l.getElementsByTagName(o)[0]; n.async = 1; n.src = w; g.parentNode.insertBefore(n, g); } })( window, document, "script", "/assets/snowplow/sp-001e8f5f3fd0505bcecf97203bd6a99b1633754ba364a4194b154bd8f90996ba.js", "snowplow" ) snowplow("newTracker", "production-sp-production", "https://collector.intellumanalytics.com", { appId: "Primary-1479", platform: 'web', cookieSameSite: 'Lax', cookieSecure: true, discoverRootDomain: true, bufferSize: 1 }) var context = [ { schema: "iglu:com.intellum/page/jsonschema/1-0-7", data: Object.assign({}, gon.page_entity, {"is_embedded": (window === window.parent) ? false : true}) }, { schema: "iglu:com.intellum/account/jsonschema/1-0-1", data: { cluster_name: "Primary", account_id: 1479 } }, { schema: "iglu:com.intellum/user/jsonschema/1-0-2", data: { tracking_id: getCookie("tid") || null, user_id: null, organization_id: null } }, { schema: "iglu:com.intellum/application/jsonschema/1-0-1", data: { application: "exceed", env: "production" } } ] snowplow('setUserId', null) snowplow('addGlobalContexts', context) var trackersToUse = ":production-sp-production" function trackVideos() { videos = document.querySelectorAll('video') videos_arr = Array.from(videos) percent_bucket_size = 10 videos_completed_percentage = {} function trackVideoUsage(video, videos_completed_percentage, percent_bucket_size) { totalLength = video.duration percentageCompleted = (video.currentTime / totalLength) * 100 percentageCompletedRatio = Math.floor(percentageCompleted / percent_bucket_size) if (!videos_completed_percentage[video.id].has(percentageCompletedRatio)) { snowplow('trackSelfDescribingEvent' + trackersToUse, { event: { schema: "iglu:com.intellum/video_track/jsonschema/1-0-0", data: { percentage_completed_bucket: percentageCompletedRatio * percent_bucket_size, video_id: video.id, percentage_completed: Math.floor(percentageCompleted), video_size_in_s: Math.floor(video.duration), video_current_time_in_s: Math.floor(video.currentTime) } } }) videos_completed_percentage[video.id].add(percentageCompletedRatio) } } videos_arr.forEach(video => { if (video.id) { video.ontimeupdate = function () { if (!videos_completed_percentage[video.id]) { videos_completed_percentage[video.id] = new Set() } trackVideoUsage(video, videos_completed_percentage, percent_bucket_size) } } }) } snowplow("enableActivityTracking" + trackersToUse, { // The enableActivityTracking method must be called before the trackPageView method (https://docs.snowplowanalytics.com/docs/collecting-data/collecting-from-own-applications/javascript-trackers/javascript-tracker/javascript-tracker-v3/tracking-events/#activity-tracking-page-pings) minimumVisitLength: 10, heartbeatDelay: 10 }) snowplow('trackPageView' + trackersToUse, {}) snowplow('enableErrorTracking' + trackersToUse, {}) snowplow('enableFormTracking' + trackersToUse, {}) document.addEventListener('DOMContentLoaded', function() { // Track clicks on buttons buttons = document.getElementsByTagName("button") button_arr = Array.from(buttons) button_arr.forEach(element => { element.addEventListener("click", function () { snowplow('trackSelfDescribingEvent' + trackersToUse, { event: { schema: "iglu:com.intellum/button_click/jsonschema/1-0-0", data: { button_name: element.dataset.objectName || 'unnamed_button', button_title: (element.innerText || element.textContent).trim() } } }) }) }) // Track clicks on links links = document.getElementsByTagName("a") links_arr = Array.from(links) links_arr.forEach(element => { element.addEventListener("click", function () { snowplow('trackSelfDescribingEvent' + trackersToUse, { event: { schema: "iglu:com.intellum/link_click/jsonschema/1-0-0", data: { link_name: element.dataset.objectName || 'unnamed_link', link_title: (element.innerText || element.textContent).trim(), link_href: element.href } } }) }) element.addEventListener("auxclick", function () { snowplow('trackSelfDescribingEvent' + trackersToUse, { event: { schema: "iglu:com.intellum/link_click/jsonschema/1-0-0", data: { link_name: element.dataset.objectName || 'unnamed_link', link_title: (element.innerText || element.textContent).trim(), link_href: element.href } } }) }) }) // Track video usage trackVideos() // Track catalog cards impressions if (gon.page_entity && gon.page_entity["page_type"] == 'homepage') { prevVisibleCatalogCards = new Set() maxChecks = 20 checkInterval = 5000 currentCheck = 0 function checkNewCatalogCards(prevVisibleCatalogCards) { catalogCards = Array.from(document.getElementsByClassName("catalogcards")) catalogCards.forEach((el, index) => { if (el.getElementsByTagName("h2")[0]) { title = el.getElementsByTagName("h2")[0].innerText courses = Array.from(el.getElementsByClassName("catalogcard")) .map(el => { return { course_id: parseInt(el.dataset.courseId, 10), course_type: el.dataset.courseType } }) .filter(el => !isNaN(el["course_id"])) if (courses.length != 0 && !prevVisibleCatalogCards.has(title)) { snowplow('trackSelfDescribingEvent' + trackersToUse, { event: { schema: "iglu:com.intellum/gallery_impression/jsonschema/1-0-0", data: { title: title, gallery_position: index, results: courses } } }) prevVisibleCatalogCards.add(title) } } }) } checkNewCatalogCards(prevVisibleCatalogCards) const catalogCheckInterval = setInterval(function() { checkNewCatalogCards(prevVisibleCatalogCards) if (currentCheck > maxChecks) { clearInterval(catalogCheckInterval) } currentCheck += 1 }, checkInterval) } if (gon.page_entity && gon.page_entity["page_type"] == 'search_result_page') { searchList = document.getElementsByTagName("exceed-filter-content")[0] if (searchList != undefined) { courses = Array.from(searchList.getElementsByTagName("article")).map(x => { return { course_id: parseInt(x.dataset.courseId, 10), course_type: x.dataset.courseType } }) snowplow('trackSelfDescribingEvent' + trackersToUse, { event: { schema: "iglu:com.intellum/search_impression/jsonschema/1-0-2", data: { search_query: gon.page_entity["search_query"], results: courses } } }) } } }, false) </script>  <script async src="https://www.googletagmanager.com/gtag/js?id=G-9QZZZPK0JH"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-9QZZZPK0JH'); </script> <script> window.ga=window.ga||function(){(ga.q=ga.q||[]).push(arguments)};ga.l=+new Date; ga('create', 'UA-45326746-3', 'auto', {'name': 'intellumTracker'}); ga('intellumTracker.set', 'anonymizeIp', true); ga('intellumTracker.send', 'pageview'); </script> <script class="optanon-category-C0002" type="text/plain" async src='https://www.google-analytics.com/analytics.js'></script> <script> function OTWrapperGetIdentifier() { let aaid = null; try { aaid = IntellumDataLayer.user.code; } catch { aaid = null; } return aaid; } </script> <script src="https://atl-onetrust-wrapper.atlassian.com/assets/atl-onetrust-wrapper.min.js" type="text/javascript" data-domain="c3705a00-89d6-4227-b78f-36d7fa5d0c04" data-test="false" data-geofence="true" data-sync="true" ></script> <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.5.1/jquery.min.js"></script> <script type="text/javascript"> var loadExternalJS = function(url, location, callback) { var scriptTag = document.createElement('script'); scriptTag.src = url; scriptTag.type = 'text/javascript'; // bind the event to the callback function scriptTag.onreadystatechange = callback; scriptTag.onload = callback; location.appendChild(scriptTag); } </script> <script> function initializeATLAnalytics() { if (typeof ace !== 'undefined') { console.log('Initializing ATL analytics'); ace.analytics.Initializer.initWithPageAnalytics('EAtjpfuqWFc9BKC8rFj4ZpgnAbVKEhZf'); $(document).ready(function() { const enrollButtons = Array.from($(".btn.small")); enrollButtons.map(button => { button.addEventListener('click', function(){ window.ace.analytics.Tracking.trackEvent('clicked', { event: "clicked", eventComponent: "button", actionSubjectId: "enrollButton", course: "Learn_Jira_Basics", schemaVersion: 1, label: button.textContent }) }); }); }); } } </script> <script type="text/plain" class="optanon-category-2"> loadExternalJS("https://atl-global.atlassian.com/js/atl-global.min.js", document.body, initializeATLAnalytics); </script> </head> <body class="body--logged-out" data-controller="tree_activity" data-action="show">  <noscript><iframe src="//www.googletagmanager.com/ns.html?id=GTM-NFTRWNR" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <script class="optanon-category-C0002" type="text/plain" >(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= '//www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-NFTRWNR');</script>  <a href="#main" class="skip2content"> Skip to main content </a> <div class="appheader appheader--exceed u-org--header"> <div class="appheader__navigation"> <div class="appheader__section appheader__section--title u-org--header"> <exceed-nav-menu trigger-el-selector=".appheader__button--appnavmobile" menu-el-selector=".appnav--mobile" menu-visible-class="appnav--mobilevisible" option-el-selector=".navmenu__option"> <button type="button" class="appheader__button appheader__button--appnavmobile u-org--header" aria-label="Toggle Navigation"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" class="appheader__icon" focusable="false"> <path aria-hidden="true" d="M0 0h24v24H0V0z" fill="none"></path> <path aria-hidden="true" d="M3 18h18v-2H3v2zm0-5h18v-2H3v2zm0-7v2h18V6H3z" fill="currentColor"></path> </svg> </button> <nav class="appnav appnav--mobile"> <div class="appheader__categories appheader__categories--mobile"> <div class="appheader__categoriesbuttoncontainer--mobile navmenu__option"> <button name="button" type="button" class="button button--toggle appheader__categoriesbutton appheader__categoriesbutton--mobile" data-trigger="modal.open" data-trigger-target="mobile-categories-menu-modal"> Topics <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" class="button__icon button__icon--toggle" focusable="false"> <g fill="currentColor" aria-hidden="true"> <path d="M18.6,16.4L12,9.8l-6.6,6.6L4,15l8-8l8,8L18.6,16.4z"></path> </g> </svg> </button> </div> </div> <ul class="appnav__list--mobile"> <li class="navmenu__listitem--mobile navmenu__option"> <a class="appnav__link appnav__link--mobile" href="/student/activity/2227111-home#/page/670e8ce7a1887954d13a856a"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" class="appnav__icon appnav__icon--left" focusable="false"> <g aria-hidden="true" fill="currentColor"> <path d="M11.594,2.681l-8,3.556C3.233,6.397,3,6.755,3,7.15V8c0,0.552,0.448,1,1,1h1v7c0,0.552,0.448,1,1,1l0,0c0.552,0,1-0.448,1-1 V9h2v7c0,0.552,0.448,1,1,1l0,0c0.552,0,1-0.448,1-1V9h2v7c0,0.552,0.448,1,1,1l0,0c0.552,0,1-0.448,1-1V9h2v7c0,0.552,0.448,1,1,1 l0,0c0.552,0,1-0.448,1-1V9h1c0.552,0,1-0.448,1-1V7.15c0-0.395-0.233-0.753-0.594-0.914l-8-3.556 C12.148,2.566,11.852,2.566,11.594,2.681z M12,4.689L17.201,7H6.799L12,4.689z M3,20L3,20c0,0.552,0.448,1,1,1h16 c0.552,0,1-0.448,1-1l0,0c0-0.552-0.448-1-1-1H4C3.448,19,3,19.448,3,20z"></path> </g> </svg> <span class="appnav__label"> Home </span> </a></li> <li class="navmenu__listitem--mobile navmenu__option"> <a class="appnav__link appnav__link--mobile" href="/student/activity/2227811-all-learning-paths#/page/670eacc2a1887954d11de529"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" class="appnav__icon appnav__icon--left" focusable="false"> <g aria-hidden="true" fill="currentColor"> <path d="M12,3c-0.46,0-0.93,0.04-1.4,0.14C7.84,3.67,5.64,5.9,5.12,8.66c-0.48,2.61,0.48,5.01,2.22,6.56C7.77,15.6,8,16.13,8,16.69 V19c0,1.1,0.9,2,2,2h0.28c0.35,0.6,0.98,1,1.72,1s1.38-0.4,1.72-1H14c1.1,0,2-0.9,2-2v-2.31c0-0.55,0.22-1.09,0.64-1.46 C18.09,13.95,19,12.08,19,10C19,6.13,15.87,3,12,3z M14,19h-4v-1h4V19z M14,17h-4v-1h4V17z M15.31,13.74 c-0.09,0.08-0.16,0.18-0.24,0.26H12.5v-2.58l1.829-1.829l-0.707-0.707L12.006,10.5L10.38,8.874L9.672,9.581l1.828,1.828V14H8.92 c-0.08-0.09-0.15-0.19-0.24-0.27c-1.32-1.18-1.91-2.94-1.59-4.7c0.36-1.94,1.96-3.55,3.89-3.93C11.32,5.03,11.66,5,12,5 c2.76,0,5,2.24,5,5C17,11.43,16.39,12.79,15.31,13.74z"></path> </g> </svg> <span class="appnav__label"> Learning Paths </span> </a></li> <li class="navmenu__listitem--mobile navmenu__option"> <a class="appnav__link appnav__link--mobile" href="/student/activity/2227506-certifications#/page/670e956da1887954d1e6d3db"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" class="appnav__icon appnav__icon--left" focusable="false"> <g aria-hidden="true" fill="currentColor"> <path d="M5,2C3.346,2,2,3.346,2,5v3h2v12h5v-2H6V8h11V5c0-0.551,0.448-1,1-1c0.565,0,1,0.435,1,1v15h2V5c0-1.645-1.355-3-3-3H5z M5,4h10.172C15.061,4.313,15,4.65,15,5v1H4V5C4,4.449,4.449,4,5,4z M8,10v2h9v-2H8z M8,14v2h2v-2H8z M14,14c-1.645,0-3,1.355-3,3 c0,0.876,0.392,1.662,1,2.213v3.592l2-1.25l2,1.25v-3.592c0.608-0.551,1-1.336,1-2.213C17,15.355,15.645,14,14,14z M14,16 c0.564,0,1,0.436,1,1s-0.436,1-1,1s-1-0.436-1-1S13.436,16,14,16z"></path> </g> </svg> <span class="appnav__label"> Get Certified </span> </a></li> <li class="navmenu__listitem--mobile navmenu__option"> <a class="appnav__link appnav__link--mobile" href="/student/activity/2227848-live-training#/page/670eb12ba1887954d14dd68e"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" class="appnav__icon appnav__icon--left" focusable="false"> <g aria-hidden="true" fill="currentColor"> <path d="M5,3C3.907,3,3,3.907,3,5v14c0,1.093,0.907,2,2,2h14c1.093,0,2-0.907,2-2V5c0-1.093-0.907-2-2-2H5z M5,5h14v14H5V5z M7,7v2 h2V7H7z M11,7v2h2V7H11z M15,7v2h2V7H15z M7,11v2h2v-2H7z M11,11v2h2v-2H11z M15,11v2h2v-2H15z M7,15v2h2v-2H7z M11,15v2h2v-2H11z M15,15v2h2v-2H15z"></path> </g> </svg> <span class="appnav__label"> Live Training </span> </a></li> <li class="navmenu__listitem--mobile navmenu__option"> <button name="button" type="submit" class="appnav__link appnav__link--mobile" role="button" data-behavior="show.dialog" data-dialog-url="/student/authentication/public_modal" aria-label="Log In to Continue"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" class="appnav__icon appnav__icon--left" focusable="false"> <g aria-hidden="true" fill="currentColor"> <path d="M20.5,3l-0.16,0.03L15,5.1L9,3L3.36,4.9C3.15,4.97,3,5.15,3,5.38V20.5C3,20.78,3.22,21,3.5,21l0.16-0.03L9,18.9l6,2.1 l5.64-1.9c0.21-0.07,0.36-0.25,0.36-0.48V3.5C21,3.22,20.78,3,20.5,3z M10,5.47l4,1.4v11.66l-4-1.4V5.47z M5,6.46l3-1.01v11.7 l-3,1.16V6.46z M19,17.54l-3,1.01V6.86l3-1.16V17.54z"></path> </g> </svg> <span class="appnav__label">Plan</span> </button></li> <li class="navmenu__listitem--mobile navmenu__option"> <a class="appnav__link appnav__link--mobile" target="_blank" href="https://community.atlassian.com/"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" class="appnav__icon appnav__icon--left" focusable="false"> <g aria-hidden="true" fill="currentColor"> <path d="M11.163 12.161a4.501 4.501 0 0 0 1.396-3.246A4.53 4.53 0 0 0 8.034 4.39 4.53 4.53 0 0 0 3.51 8.915c0 1.277.542 2.423 1.396 3.246C2.521 13.326.87 15.767.87 18.594a1.004 1.004 0 1 0 2.01 0 5.16 5.16 0 0 1 5.13-5.155h.024v-.125.125h.025a5.16 5.16 0 0 1 5.13 5.155 1.004 1.004 0 1 0 2.01 0c0-2.828-1.652-5.269-4.036-6.434v.001Zm-3.129-.614v-.117h-.022A2.518 2.518 0 0 1 5.52 8.915 2.518 2.518 0 0 1 8.034 6.4a2.518 2.518 0 0 1 2.515 2.515 2.519 2.519 0 0 1-2.493 2.515h-.02v.117h-.002Zm11.05.615a4.497 4.497 0 0 0 1.395-3.246 4.53 4.53 0 0 0-4.525-4.525c-.795 0-1.578.209-2.263.606a1.006 1.006 0 0 0 1.007 1.739 2.516 2.516 0 1 1 1.28 4.695h-.022a1.005 1.005 0 1 0 0 2.01h.025a5.16 5.16 0 0 1 5.13 5.155 1.004 1.004 0 1 0 2.01 0c0-2.828-1.652-5.269-4.036-6.434h-.002Zm-4.449-5.534.008.014-.008-.014Z"></path> </g> </svg> <span class="appnav__label"> Community </span> </a></li> </ul> </nav> </exceed-nav-menu> <a class="appheader__titlelink u-org--header" href="/"><img class="appheader__titleimage" alt="Atlassian" src="https://exceed-primary-production-main.s3.amazonaws.com/uploads/organizations/branding_logos/3564/full/Atlassian-University-blue-rgb.png?X-Amz-Expires=86400&X-Amz-Date=20241129T173543Z&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAVN5TH7LDD5UX254Y/20241129/us-east-1/s3/aws4_request&X-Amz-SignedHeaders=host&X-Amz-Signature=4f03ad17ab5e29a520519de960759b3213dd1b1e11224f97c40b938c656e57eb" /></a> <nav class="appnav appnav--text"> <exceed-nav-text> <ul class="appnav__list"> <li class="appnav__listitem appnav__listitem--text"> <a class="appnav__link appnav__link--text u-org--header u-orgcolor--borderhover" href="/student/activity/2227111-home#/page/670e8ce7a1887954d13a856a"> Home </a></li> <li class="appnav__listitem appnav__listitem--text"> <a class="appnav__link appnav__link--text u-org--header u-orgcolor--borderhover" href="/student/activity/2227811-all-learning-paths#/page/670eacc2a1887954d11de529"> Learning Paths </a></li> <li class="appnav__listitem appnav__listitem--text"> <a class="appnav__link appnav__link--text u-org--header u-orgcolor--borderhover" href="/student/activity/2227506-certifications#/page/670e956da1887954d1e6d3db"> Get Certified </a></li> <li class="appnav__listitem appnav__listitem--text"> <a class="appnav__link appnav__link--text u-org--header u-orgcolor--borderhover" href="/student/activity/2227848-live-training#/page/670eb12ba1887954d14dd68e"> Live Training </a></li> <li class="appnav__listitem appnav__listitem--text"> <button name="button" type="submit" class="appnav__link appnav__link--text u-org--header u-orgcolor--borderhover" role="button" data-behavior="show.dialog" data-dialog-id="public-login-dialog" data-dialog-url="/student/authentication/public_modal"> Plan </button></li> <li class="appnav__listitem appnav__listitem--text"> <a class="appnav__link appnav__link--text u-org--header u-orgcolor--borderhover" target="_blank" href="https://community.atlassian.com/"> Community </a></li> <li class="appnav__listitem" hidden> <exceed-nav-menu class="navmenu"> <button name="button" type="button" role="button" class="appnav__link appnav__link--more navmenu__trigger u-org--header" aria-haspopup="true" aria-expanded="false" aria-label="More"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 18 18" aria-hidden="true" class="appnav__icon" focusable="false"> <g fill="currentColor" aria-hidden="true"> <path d="M9,6c0.825,0,1.5-0.675,1.5-1.5S9.825,3,9,3S7.5,3.675,7.5,4.5S8.175,6,9,6z M9,7.5C8.175,7.5,7.5,8.175,7.5,9s0.675,1.5,1.5,1.5s1.5-0.675,1.5-1.5S9.825,7.5,9,7.5z M9,12c-0.825,0-1.5,0.675-1.5,1.5S8.175,15,9,15s1.5-0.675,1.5-1.5 S9.825,12,9,12z"></path> </g> </svg> </button> <ul class="appnav__sublist navmenu__menu"></ul> </exceed-nav-menu> </li> </ul> </exceed-nav-text> </nav> </div> <div class="appheader__section u-org--header"> <exceed-nav-menu class="appheader__search" trigger-el-selector=".appheader__searchbutton" blur-trigger-el-selector=".appsearch__backdrop" menu-el-selector=".appheader__searchmenu" menu-visible-class="appheader__searchmenu--visible" trigger-active-class="appheader__searchbutton--active" dynamic-content-container-selector=".appsearch__recommendations" dynamic-content-endpoint="/student/catalog/recommend_for_user" is-dynamic-content-delayed="true" > <button class="button button--toggle appheader__searchbutton u-org--header" aria-haspopup="true" aria-expanded="false" data-object-name="header_search" > <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" class="appheader__icon appheader__icon--searchbuttonicon appheader__searchbuttonicon--inactive" focusable="false"> <path aria-hidden="true" d="M15.5 14h-.79l-.28-.27C15.41 12.59 16 11.11 16 9.5 16 5.91 13.09 3 9.5 3S3 5.91 3 9.5 5.91 16 9.5 16c1.61 0 3.09-.59 4.23-1.57l.27.28v.79l5 4.99L20.49 19l-4.99-5zm-6 0C7.01 14 5 11.99 5 9.5S7.01 5 9.5 5 14 7.01 14 9.5 11.99 14 9.5 14z" fill="currentColor"></path> <path aria-hidden="true" d="M0 0h24v24H0V0z" fill="none"></path> </svg> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" aria-hidden="true" class="appheader__icon appheader__icon--searchbuttonicon appheader__searchbuttonicon--active" focusable="false"> <g fill="currentColor" aria-hidden="true"> <path d="M8 0.5C3.8525 0.5 0.5 3.8525 0.5 8C0.5 12.1475 3.8525 15.5 8 15.5C12.1475 15.5 15.5 12.1475 15.5 8C15.5 3.8525 12.1475 0.5 8 0.5ZM11.75 10.6925L10.6925 11.75L8 9.0575L5.3075 11.75L4.25 10.6925L6.9425 8L4.25 5.3075L5.3075 4.25L8 6.9425L10.6925 4.25L11.75 5.3075L9.0575 8L11.75 10.6925Z"></path> </g> </svg> <span class="appheader__searchbuttontext">Search</span> </button> <div class="appheader__searchmenu"> <div class="appsearch appsearch--menu"> <form class="appsearch__form appsearch__form--menu" action="/student/catalog/list"> <input type="search" name="search" id="app-search" class="appsearch__input" placeholder="Search..." value="" aria-label="Search" data-search-path="/student/catalog/list" data-is-menu-focus="true" /> </form> <div class="appsearch__recommendations"></div> </div> <div class="appsearch__backdrop"></div> </div> </exceed-nav-menu> <exceed-nav-menu class="appheader__categories" trigger-el-selector=".button--toggle" menu-el-selector=".categoriesmenu" menu-visible-class="categoriesmenu--visible"> <button name="button" type="button" class="button button--toggle appheader__categoriesbutton u-org--header" aria-haspopup="true" aria-expanded="false" data-object-name="topics_filter"> Topics <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" class="button__icon button__icon--toggle" focusable="false"> <g fill="currentColor" aria-hidden="true"> <path d="M18.6,16.4L12,9.8l-6.6,6.6L4,15l8-8l8,8L18.6,16.4z"></path> </g> </svg> </button> <div class="categoriesmenu"> <section class="categoriesmenu__wrap"> <div id="categoriesmenu-aside-21559" class="categoriesmenu__aside"> <exceed-toggle-button trigger-selector="#categoriesmenu-21559-back" target-selector="#categoriesmenu-aside-21559" target-focus="#categoriesmenu-21559-select" trigger-toggle-class="current" toggle-class="categoriesmenu__aside--current"> <button type="button" id="categoriesmenu-aside-21559-back" class="button button--link categoriesmenu__back" aria-controls="categoriesmenu-aside-21559"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" class="categoriesmenu__icon categoriesmenu__icon--offset" focusable="false"> <g fill="currentColor" aria-hidden="true"> <path d="M15.41,7.41,10.83,12l4.58,4.59L14,18,8,12l6-6Z"></path> </g> </svg> All Topics </button> </exceed-toggle-button> <div class="categoriesmenu__heading"> <a href="/student/catalog/list?category_ids=21559-content-by-product">Content by Product</a> </div> <ul class="categoriesmenu__list"> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" href="/student/catalog/list?category_ids=21560-jira-software">Jira Software</a> </li> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" href="/student/catalog/list?category_ids=21562-jira-service-management">Jira Service Management</a> </li> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" href="/student/catalog/list?category_ids=21563-jira-align">Jira Align</a> </li> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" href="/student/catalog/list?category_ids=21564-confluence">Confluence</a> </li> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" href="/student/catalog/list?category_ids=26536-trello">Trello</a> </li> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" href="/student/catalog/list?category_ids=25309-bitbucket">Bitbucket</a> </li> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" href="/student/catalog/list?category_ids=21565-other-atlassian-products">Other Atlassian Products</a> </li> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" href="/student/catalog/list?category_ids=33172-jira-work-management">Jira Work Management</a> </li> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" href="/student/catalog/list?category_ids=39227-rovo">Rovo</a> </li> </ul> </div> <div id="categoriesmenu-aside-21719" class="categoriesmenu__aside"> <exceed-toggle-button trigger-selector="#categoriesmenu-21719-back" target-selector="#categoriesmenu-aside-21719" target-focus="#categoriesmenu-21719-select" trigger-toggle-class="current" toggle-class="categoriesmenu__aside--current"> <button type="button" id="categoriesmenu-aside-21719-back" class="button button--link categoriesmenu__back" aria-controls="categoriesmenu-aside-21719"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" class="categoriesmenu__icon categoriesmenu__icon--offset" focusable="false"> <g fill="currentColor" aria-hidden="true"> <path d="M15.41,7.41,10.83,12l4.58,4.59L14,18,8,12l6-6Z"></path> </g> </svg> All Topics </button> </exceed-toggle-button> <div class="categoriesmenu__heading"> <a href="/student/catalog/list?category_ids=21719-content-by-deployment">Content by Deployment</a> </div> <ul class="categoriesmenu__list"> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" href="/student/catalog/list?category_ids=21720-cloud">Cloud</a> </li> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" href="/student/catalog/list?category_ids=21721-data-center">Data Center</a> </li> </ul> </div> <div id="categoriesmenu-aside-21722" class="categoriesmenu__aside"> <exceed-toggle-button trigger-selector="#categoriesmenu-21722-back" target-selector="#categoriesmenu-aside-21722" target-focus="#categoriesmenu-21722-select" trigger-toggle-class="current" toggle-class="categoriesmenu__aside--current"> <button type="button" id="categoriesmenu-aside-21722-back" class="button button--link categoriesmenu__back" aria-controls="categoriesmenu-aside-21722"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" class="categoriesmenu__icon categoriesmenu__icon--offset" focusable="false"> <g fill="currentColor" aria-hidden="true"> <path d="M15.41,7.41,10.83,12l4.58,4.59L14,18,8,12l6-6Z"></path> </g> </svg> All Topics </button> </exceed-toggle-button> <div class="categoriesmenu__heading"> <a href="/student/catalog/list?category_ids=21722-content-by-format">Content by Format</a> </div> <ul class="categoriesmenu__list"> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" href="/student/catalog/list?category_ids=21723-on-demand">On-Demand</a> </li> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" href="/student/catalog/list?category_ids=21724-team-training">Team Training</a> </li> </ul> </div> <div class="categoriesmenu__content"> <div class="categoriesmenu__heading"> <a href="/student/catalog/browse">All Topics</a> </div> <ul class="categoriesmenu__list"> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" data-object-name="topic_list_item" href="/student/catalog/list?category_ids=36881-what-s-new-it-service-management-delivery">What's New: IT Service Management - Delivery </a> </li> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" data-object-name="topic_list_item" href="/student/catalog/list?category_ids=22820-new-refreshed">New & Refreshed</a> </li> <li class="categoriesmenu__listitem"> <exceed-toggle-button trigger-selector="#categoriesmenu-21559-select" target-selector="#categoriesmenu-aside-21559" target-focus="#categoriesmenu-aside-21559-back" trigger-toggle-class="current" toggle-class="categoriesmenu__aside--current"> <button type="button" id="categoriesmenu-21559-select" class="button button--link categoriesmenu__name" aria-controls="categoriesmenu-aside-21559"> Content by Product <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" class="categoriesmenu__icon" focusable="false"> <g fill="currentColor" aria-hidden="true"> <path d="M8.59 16.59 13.17 12 8.59 7.41 10 6l6 6-6 6Z" transform="translate(0 0)"></path> </g> </svg> </button> </exceed-toggle-button> </li> <li class="categoriesmenu__listitem"> <exceed-toggle-button trigger-selector="#categoriesmenu-21719-select" target-selector="#categoriesmenu-aside-21719" target-focus="#categoriesmenu-aside-21719-back" trigger-toggle-class="current" toggle-class="categoriesmenu__aside--current"> <button type="button" id="categoriesmenu-21719-select" class="button button--link categoriesmenu__name" aria-controls="categoriesmenu-aside-21719"> Content by Deployment <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" class="categoriesmenu__icon" focusable="false"> <g fill="currentColor" aria-hidden="true"> <path d="M8.59 16.59 13.17 12 8.59 7.41 10 6l6 6-6 6Z" transform="translate(0 0)"></path> </g> </svg> </button> </exceed-toggle-button> </li> <li class="categoriesmenu__listitem"> <exceed-toggle-button trigger-selector="#categoriesmenu-21722-select" target-selector="#categoriesmenu-aside-21722" target-focus="#categoriesmenu-aside-21722-back" trigger-toggle-class="current" toggle-class="categoriesmenu__aside--current"> <button type="button" id="categoriesmenu-21722-select" class="button button--link categoriesmenu__name" aria-controls="categoriesmenu-aside-21722"> Content by Format <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" class="categoriesmenu__icon" focusable="false"> <g fill="currentColor" aria-hidden="true"> <path d="M8.59 16.59 13.17 12 8.59 7.41 10 6l6 6-6 6Z" transform="translate(0 0)"></path> </g> </svg> </button> </exceed-toggle-button> </li> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" data-object-name="topic_list_item" href="/student/catalog/list?category_ids=38767-grow-your-career">Grow Your Career</a> </li> </ul> <ul class="categoriesmenu__list"> <li class="categoriesmenu__listitem categoriesmenu__listitem--nosubitems"> <a class="categoriesmenu__name" data-object-name="topic_list_item" href="/student/catalog/list">All Activities</a> </li> </ul> </div> </section> </div> </exceed-nav-menu> <div class="direct-login"> <div class="login-form"> <div class="clearfix"> <a class="button button--primary button--appheader" target="_self" rel="nofollow" data-method="post" href="https://university.atlassian.com/auth/oauth2">Log In</a> </div> <br/> </div> </div> </div> </div> </div> <main class="main main--student" id="main" data-save-state="scroll.y" > <div class="coursepage" data-scroll-y-state> <div class="coursepage__content"> <article class="coursepage__contentmain course" > <div class="course__fullwidthcontainer"> <div class="hero hero--course" style="--hero-ratio: 1.7361111111111112%; --hero-ratio-mobile: 5.5%;"><picture alt="Manage request types and fields in service projects" class="hero__image"><source media="(min-width: 480px)" srcset="https://exceed-primary-production-main.s3.amazonaws.com/uploads/resource_hero_pictures/targets/5686939/w550/header.png?X-Amz-Expires=86400&X-Amz-Date=20241130T011800Z&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAVN5TH7LDD5UX254Y/20241130/us-east-1/s3/aws4_request&X-Amz-SignedHeaders=host&X-Amz-Signature=7401f7b3808e877f5a6ef229bcefb991eed9068345f2cd6546f4990a28faad3f 550w, https://exceed-primary-production-main.s3.amazonaws.com/uploads/resource_hero_pictures/targets/5686939/w800/header.png?X-Amz-Expires=86400&X-Amz-Date=20241130T011800Z&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAVN5TH7LDD5UX254Y/20241130/us-east-1/s3/aws4_request&X-Amz-SignedHeaders=host&X-Amz-Signature=051242cfe3f93650d04e0b1fb6d5adac32b9891cc974e8f3c8c58242f16c9313 800w, https://exceed-primary-production-main.s3.amazonaws.com/uploads/resource_hero_pictures/targets/5686939/w1100/header.png?X-Amz-Expires=86400&X-Amz-Date=20241130T011800Z&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAVN5TH7LDD5UX254Y/20241130/us-east-1/s3/aws4_request&X-Amz-SignedHeaders=host&X-Amz-Signature=01c4ac025ea6d94461f08f6b126ee1a5971d299ab788a5a71ef4489f2c18e349 1100w, https://exceed-primary-production-main.s3.amazonaws.com/uploads/resource_hero_pictures/targets/5686939/w1600/header.png?X-Amz-Expires=86400&X-Amz-Date=20241130T011800Z&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAVN5TH7LDD5UX254Y/20241130/us-east-1/s3/aws4_request&X-Amz-SignedHeaders=host&X-Amz-Signature=3caed5ebf8e4b53e5f3b87e3e562b49b7a680b47887920414461885f89effe40 1600w, https://exceed-primary-production-main.s3.amazonaws.com/uploads/resource_hero_pictures/targets/5686939/w2400/header.png?X-Amz-Expires=86400&X-Amz-Date=20241130T011800Z&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAVN5TH7LDD5UX254Y/20241130/us-east-1/s3/aws4_request&X-Amz-SignedHeaders=host&X-Amz-Signature=48ec18feef69caef91421fa7c5ca192e505b2943d9eb238ebf5b5c6599831d16 2400w"></source><source media="(max-width: 479px)" srcset="https://exceed-primary-production-main.s3.amazonaws.com/uploads/resource_hero_pictures/mobile_targets/5686939/w550/header-mobile.png?X-Amz-Expires=86400&X-Amz-Date=20241130T011800Z&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAVN5TH7LDD5UX254Y/20241130/us-east-1/s3/aws4_request&X-Amz-SignedHeaders=host&X-Amz-Signature=f2f296872640e5a6e3d9c7653cbf20091e68bfdea56afb966815f80b71bac234 550w, https://exceed-primary-production-main.s3.amazonaws.com/uploads/resource_hero_pictures/mobile_targets/5686939/w800/header-mobile.png?X-Amz-Expires=86400&X-Amz-Date=20241130T011800Z&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAVN5TH7LDD5UX254Y/20241130/us-east-1/s3/aws4_request&X-Amz-SignedHeaders=host&X-Amz-Signature=91d88ab0a4331dd2c41facc5e819011d26bf550fcb29854d26af44fda276e436 800w"></source><img alt="Manage request types and fields in service projects" class="hero__image" src="https://exceed-primary-production-main.s3.amazonaws.com/uploads/resource_hero_pictures/targets/5686939/w550/header.png?X-Amz-Expires=86400&X-Amz-Date=20241130T011800Z&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAVN5TH7LDD5UX254Y/20241130/us-east-1/s3/aws4_request&X-Amz-SignedHeaders=host&X-Amz-Signature=7401f7b3808e877f5a6ef229bcefb991eed9068345f2cd6546f4990a28faad3f" /></picture></div> </div> <header class="course__headercontainer" data-save-state-restore-el> <script> if (window.Intellum && window.Intellum.util && window.Intellum.util.reinitialize) { // Re-init dialog window.Intellum.util.reinitialize.trigger(); }; </script> <div class="course__header"> <div class="activityheading"> <h1 class="u-headingpage--activity activityheading__name" dir="ltr"> Manage request types and fields in service projects </h1> <ul class="activityheading__meta activitymeta activitymeta--heading"> <li class="activitymeta__item"> <span class="a11y-atonly">Duration </span>45m </li> <li class="activitymeta__item"><span class="a11y-atonly">Difficulty </span>Intermediate</li> <li class="activitymeta__item"> <ul class="activitymeta__rewards"> <li class="activitymeta__rewardsitem"> <span class="hint--top" data-hint="Credential For Completion" data-disable-hint-a11y> <span class="a11y-atonly">Credential For Completion</span> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" class="activitymeta__rewardsicon" focusable="false"> <g fill="currentColor" aria-hidden="true"> <path d="M12 2C11.82 2 11.64 2.06786 11.5009 2.20176L10.1318 3.51819L8.24818 3.2531C7.86455 3.19881 7.50727 3.45757 7.44 3.83757L7.11 5.7041L5.43 6.59076C5.08727 6.77171 4.95091 7.18971 5.12091 7.53624L5.95818 9.2381L5.12182 10.94C4.95182 11.2865 5.08818 11.7045 5.43091 11.8854L7.11273 12.7721L7.44091 14.6377C7.50818 15.0177 7.86545 15.2765 8.24909 15.2222L10.1345 14.9571L11.5018 16.2735C11.78 16.5413 12.2236 16.5413 12.5018 16.2735L13.8709 14.9571L15.7545 15.2222C16.1382 15.2765 16.4955 15.0177 16.5627 14.6377L16.8927 12.7721L18.5727 11.8854C18.9155 11.7045 19.0518 11.2865 18.8818 10.94L18.0418 9.2381L18.8782 7.53624C19.0482 7.18971 18.9118 6.77171 18.5691 6.59076L16.8873 5.7041L16.5591 3.83848C16.4918 3.45848 16.1345 3.19971 15.7509 3.254L13.8655 3.5191L12.4982 2.20267C12.36 2.06786 12.18 2 12 2ZM5.62 13.7782L2 17.381L4.72727 18.2857L5.63636 21L9.80909 16.8471L9.58545 16.6354L8.47 16.791C8.36091 16.8064 8.25455 16.8137 8.14727 16.8137C7.02364 16.8137 6.06636 16.013 5.87273 14.9119L5.67909 13.809L5.62 13.7782ZM18.38 13.7782L18.3218 13.8099L18.1282 14.9128C17.9336 16.0148 16.9773 16.8146 15.8536 16.8146C15.7464 16.8146 15.64 16.8073 15.5309 16.792L14.4155 16.6363L14.1918 16.8499L18.3636 21L19.2727 18.2857L22 17.381L18.38 13.7782Z"></path> </g> </svg> </span> </li> </ul> </li> </ul> <ul class="activityheading__actions"> <li class="activityheading__actionsitem"> <button class="activityheading__actionsbtn hint--top" data-behavior="show.dialog" data-dialog-id="public-login-dialog" data-dialog-url="/student/authentication/public_modal" data-hint="Add Path to Favorites" data-object-name="add_to_favorites"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 35 35" aria-hidden="true" class="activityheading__icon" focusable="false"> <path aria-hidden="true" d="M24.664 9.984a5.78 5.78 0 0 0-7.66 1.09 5.78 5.78 0 0 0-7.66-1.09 5.47 5.47 0 0 0-2.34 4.28c-.13 3.88 3.3 7 8.55 11.76l.1.09a2 2 0 0 0 2.69 0l.11-.1c5.25-4.76 8.68-7.87 8.55-11.75a5.47 5.47 0 0 0-2.34-4.28zm-7.56 14.55l-.1.1-.1-.1c-4.9-4.47-8.13-7.37-7.9-10.37a3.43 3.43 0 0 1 .78-1.87 3.72 3.72 0 0 1 6 .43 1.36 1.36 0 0 0 1.13.62h.25a1.41 1.41 0 0 0 1.15-.65 3.7 3.7 0 0 1 6-.37 3.4 3.4 0 0 1 .69 1.87c.21 2.99-3 5.88-7.9 10.34z" fill="currentColor"></path> </svg> <span>Favorites</span> </button> </li> <li class="activityheading__actionsitem dropdown"> <button class="activityheading__actionsbtn dropdown__trigger hint--top" id="share-toggle" data-hint="Share Path" data-hide-hint-on-click="true" data-neeman-class="share-button" data-object-name="share_course" aria-controls="share-menu-content" aria-expanded="false" > <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 35 35" aria-hidden="true" class="activityheading__icon" focusable="false"> <path aria-hidden="true" d="M23 21.1c-.7 0-1.5.3-2 .8l-7.1-4.1c.1-.3.1-.6.1-.8 0-.2 0-.5-.1-.7l7.1-4.1c1.2 1.1 3.1 1 4.2-.2s1-3.1-.2-4.2-3.1-1-4.2.2c-.5.5-.8 1.2-.8 2 0 .2 0 .5.1.7L13 14.8c-1.2-1.1-3.1-1.1-4.2.1s-1.1 3.1.1 4.2c1.2 1.1 2.9 1.1 4.1 0l7.1 4.2c0 .3-.1.5-.1.7 0 1.6 1.3 2.9 2.9 2.9 1.6 0 2.9-1.3 2.9-2.9.1-1.6-1.2-2.9-2.8-2.9z" fill="currentColor"></path> </svg> <span>Share</span> </button> <div class="dropdown__content" id="share-menu-content" aria-labelledby="share-toggle" role="group"> <ul class="sharelinks sharelinks--activityheading"> <li class="sharelinks__item"> <a href="https://twitter.com/intent/tweet?url=https%3A%2F%2Funiversity.atlassian.com%2Fstudent%2Fpath%2F2098060-manage-request-types-and-fields-in-service-projects%3Fsid%3D893f639f-8e21-4a4a-a8d5-da06e9ebd135%26sid_i%3D19&text=Manage+request+types+and+fields+in+service+projects" class="sharelinks__link" data-object-name="share-twitter" data-object-title="Share on Twitter" onclick="trackLinkClick(this);window.open(this.href, 'share-twitter_window','left=20,top=20,width=600,height=300,toolbar=0,resizable=1'); return false;" aria-label="Share on Twitter (the form for sharing will open in a new window)" title="Share on Twitter"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 36 35" aria-hidden="true" class="sharelinks__icon" focusable="false"> <g fill="currentColor" aria-hidden="true"> <path d="M33.8 34.9c1.1 0 1.9-.9 1.9-1.9V1.9c0-1.1-.9-1.9-1.9-1.9H2.7C1.6 0 .8.9.8 1.9V33c0 1.1.9 1.9 1.9 1.9h31.1z"></path> <path d="M13.9 27.1c8.9 0 13.8-7.4 13.8-13.8v-.6c.9-.7 1.8-1.5 2.4-2.5-.9.4-1.8.6-2.8.8 1-.6 1.8-1.6 2.1-2.7-.9.6-2 1-3.1 1.2-.9-.9-2.1-1.5-3.5-1.5-2.7 0-4.9 2.2-4.9 4.9 0 .4 0 .8.1 1.1-4-.2-7.6-2.1-10-5.1-.4.7-.7 1.6-.7 2.4 0 1.7.9 3.2 2.2 4-.8 0-1.5-.2-2.2-.6v.1c0 2.4 1.7 4.3 3.9 4.8-.4.1-.8.2-1.3.2-.3 0-.6 0-.9-.1.6 1.9 2.4 3.3 4.5 3.4-1.7 1.3-3.8 2.1-6 2.1-.4 0-.8 0-1.2-.1 2.3 1.2 4.8 2 7.6 2" fill="#FFF"></path> </g> </svg> </a> </li> <li class="sharelinks__item"> <a href="https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Funiversity.atlassian.com%2Fstudent%2Fpath%2F2098060-manage-request-types-and-fields-in-service-projects%3Fsid%3D893f639f-8e21-4a4a-a8d5-da06e9ebd135%26sid_i%3D19" class="sharelinks__link" data-object-name="share-facebook" data-object-title="Share on Facebook" onclick="trackLinkClick(this);window.open(this.href, 'share-facebook_window','left=20,top=20,width=600,height=500,toolbar=0,resizable=1'); return false;" aria-label="Share on Facebook (the form for sharing will open in a new window)" title="Share on Facebook"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 36 35" aria-hidden="true" class="sharelinks__icon" focusable="false"> <g fill="currentColor" aria-hidden="true"> <path d="M33.3 34.9c1.1 0 1.9-.9 1.9-1.9V1.9c0-1.1-.9-1.9-1.9-1.9H2.2C1.1 0 .3.9.3 1.9V33c0 1.1.9 1.9 1.9 1.9h31.1z"></path> <path d="M24.4 34.9V21.3h4.5l.7-5.3h-5.2v-3.4c0-1.5.4-2.6 2.6-2.6h2.8V5.3c-.5-.1-2.1-.2-4.1-.2-4 0-6.8 2.5-6.8 7V16h-4.6v5.3h4.6v13.6h5.5z" fill="#FFF"></path> </g> </svg> </a> </li> <li class="sharelinks__item"> <a href="http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Funiversity.atlassian.com%2Fstudent%2Fpath%2F2098060-manage-request-types-and-fields-in-service-projects%3Fsid%3D893f639f-8e21-4a4a-a8d5-da06e9ebd135%26sid_i%3D19&title=Manage+request+types+and+fields+in+service+projects" class="sharelinks__link" data-object-name="share-linkedin" data-object-title="Share on LinkedIn" onclick="trackLinkClick(this);window.open(this.href, 'share-linkedin_window','left=20,top=20,width=600,height=500,toolbar=0,resizable=1'); return false;" aria-label="Share on LinkedIn (the form for sharing will open in a new window)" title="Share on LinkedIn"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 36 35" aria-hidden="true" class="sharelinks__icon" focusable="false"> <g fill="currentColor" aria-hidden="true"> <path d="M33.8 34.9c1.1 0 1.9-.9 1.9-1.9V1.9c0-1.1-.9-1.9-1.9-1.9H2.7C1.6 0 .8.9.8 1.9V33c0 1.1.9 1.9 1.9 1.9h31.1z"></path> <path d="M5.9 13.1h5.2v16.7H5.9V13.1zm2.6-8.3c1.7 0 3 1.3 3 3s-1.3 3-3 3-3-1.3-3-3 1.4-3 3-3zM14.4 13.1h5v2.3h.1c.7-1.3 2.4-2.7 4.9-2.7 5.3 0 6.2 3.5 6.2 8v9.2h-5.2v-8.1c0-1.9 0-4.4-2.7-4.4s-3.1 2.1-3.1 4.3V30h-5.2V13.1z" fill="#FFF"></path> </g> </svg> </a> </li> <li class="sharelinks__item"> <button class="button button--link sharelinks__link" onClick="trackButtonClick(this)" data-copy-to-clipboard="true" data-clipboard-text="https://university.atlassian.com/student/path/2098060-manage-request-types-and-fields-in-service-projects?sid=893f639f-8e21-4a4a-a8d5-da06e9ebd135&sid_i=19" data-object-name="share-copy-url" data-clipboard-success-message="Link copied to clipboard" aria-label="Copy this URL"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 36 35" aria-hidden="true" class="sharelinks__icon" focusable="false"> <g fill="currentColor" aria-hidden="true"> <path d="M33.095 35C34.198 35 35 34.097 35 33.095V1.905C35 .802 34.097 0 33.095 0H1.905C.802 0 0 .903 0 1.905v31.19C0 34.198.903 35 1.905 35h31.19z"></path> <path d="M14.597 20.403c2.495 2.495 6.486 2.495 8.902-.014l4.5-4.503c2.496-2.402 2.496-6.393 0-8.888-2.494-2.496-6.485-2.496-8.9.012l-2.245 2.245 1.414 1.414 2.257-2.257c1.646-1.71 4.35-1.71 6.06 0s1.71 4.414.013 6.047l-4.53 4.53c-1.645 1.708-4.35 1.708-6.06 0l-1.413 1.413z" fill="#FFF"></path> <path d="M19.748 15.252c-2.494-2.495-6.486-2.495-8.9.013l-4.504 4.502c-2.494 2.402-2.494 6.394 0 8.89 2.495 2.493 6.487 2.493 8.902-.015l2.245-2.244-1.414-1.414-2.257 2.257c-1.648 1.71-4.352 1.71-6.06 0-1.71-1.708-1.71-4.412-.015-6.045l4.53-4.53c1.646-1.71 4.35-1.71 6.06 0l1.413-1.413z" fill="#FFF"></path> </g> </svg> </button> </li> </ul> </div> </li> </ul> </div> </div> </header> <div class="course__contentcontainer" data-save-state-restore-el="true" dir="ltr"> <div class="course__content"> <div class="course__description postcontent"><h2 id="organize-and-customize">Organize and customize</h2> <p>Explore ways to organize, track, and view requests in company-managed and team-managed service projects. Then, standardize work across company-managed projects and configure layouts according to team and customer needs. You鈥檒l also see how to add issue types and request types to team-managed projects and customize fields and layouts.</p> <p>After this course, you鈥檒l be able to:</p> <ul> <li>Describe the purpose of issue types, request types, fields, and more for company-managed and team-managed projects.</li> <li>List the benefits of sharing schemes among company-managed projects.</li> <li>Configure the issue layout.</li> <li>Customize the fields on the request form or issue view for a request type.</li> <li>Create custom fields and configure the layout for issue types and request types in team-managed projects.</li> <li>Display important fields on cards.</li> <li>Differentiate the issue layout and card layout.</li> </ul> <hr> <p><em>Manage request types and fields in service projects</em> is part of a larger <a href="https://university.atlassian.com/student/path/2098095-configure-atlassian-tools-for-effective-service-management" target="_blank">Configure Atlassian tools for effective service management</a> learning path.</p> </div> <div class="course__quickstart"> <a class="double_click_protection quickstartbtn button button--primary button--large" data-activity-type="CourseScorm" href="/student/path/2098060/activity/3018657"> Get Started <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" class="button__icon" focusable="false"> <g fill="currentColor" aria-hidden="true"> <path d="M8.59 16.59 13.17 12 8.59 7.41 10 6l6 6-6 6Z" transform="translate(0 0)"></path> </g> </svg> </a> </div> <div id="course_content" dir="ltr"> <section class="activitysection" data-section-id="2993258"> <header> <button type="button" id="path-section-toggle-2993258" class="activitysection__header activitysection__header--pathsection activitysection__header--toggle" data-behavior="toggle.collapsible" data-collapse-save-key="p_a_2993258" data-collapse-target="path-section-content-2993258" aria-owns="path-section-content-2993258" aria-controls="path-section-content-2993258" aria-expanded="true"> <h2 class="u-headingsection--activity activitysection__name"> Lessons </h2> <span class="activitysection__toggle" aria-hidden="true"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" focusable="false"> <g fill="currentColor" aria-hidden="true"> <path d="M18.6,16.4L12,9.8l-6.6,6.6L4,15l8-8l8,8L18.6,16.4z"></path> </g> </svg> </span> </button> </header> <div class="activitysection__content collapsible " id="path-section-content-2993258" aria-labelledby="path-section-toggle-2993258" > <ul class="activitysection__list courselist"> <li class="activitysection__item courselist__item" > <a class="double_click_protection" data-activity-type="CourseScorm" href="/student/path/2098060/activity/3018657"> <div class="courselist__marker"> </div> <div class="courselist__itemcontent"> <h3 class="u-headingitem activitysection__itemname">Explore issue types, request types, fields, and screens in company-managed projects</h3> </div> </a> </li> <li class="activitysection__item courselist__item" > <a class="double_click_protection" data-activity-type="CourseScorm" href="/student/path/2098060/activity/3018658"> <div class="courselist__marker"> </div> <div class="courselist__itemcontent"> <h3 class="u-headingitem activitysection__itemname">Use schemes to standardize company-managed projects</h3> </div> </a> </li> <li class="activitysection__item courselist__item" > <a class="double_click_protection" data-activity-type="CourseScorm" href="/student/path/2098060/activity/3018659"> <div class="courselist__marker"> </div> <div class="courselist__itemcontent"> <h3 class="u-headingitem activitysection__itemname">Configure how fields appear on issues and requests in company-managed projects</h3> </div> </a> </li> <li class="activitysection__item courselist__item" > <a class="double_click_protection" data-activity-type="CourseScorm" href="/student/path/2098060/activity/3018660"> <div class="courselist__marker"> </div> <div class="courselist__itemcontent"> <h3 class="u-headingitem activitysection__itemname">Configure issue types, request types, fields, and layouts in team-managed projects</h3> </div> </a> </li> <li class="activitysection__item courselist__item" > <a class="double_click_protection" data-activity-type="CourseScorm" href="/student/path/2098060/activity/3018661"> <div class="courselist__marker"> </div> <div class="courselist__itemcontent"> <h3 class="u-headingitem activitysection__itemname">Customize card layouts for a Jira board</h3> </div> </a> </li> </ul> </div> </section> </div> <div class="course__actions"> </div> </div> </div> <div class="course__footercontainer"> <div class="gamefooter"> </div> </div> </article> </div> </div> <div class="dialog dialog--award" id="award-dialog" role="dialog" aria-hidden="true"> <div class="dialog__content award dialog__content--removedefaults" role="document"></div> </div> <div class="dialog dialog--publiclogin" id="public-login-dialog" role="dialog" aria-hidden="true"> <div class="dialog__content publiclogin " role="document"></div> </div> <exceed-modal id="mobile-categories-menu-modal" class="modal " role="dialog" preserve-on-close="true" aria-hidden="true" > <section class="modal__content"> <div class="categoriesmenu categoriesmenu--mobile"> <section class="categoriesmenu__wrap"> <div id="categoriesmenu-aside-mobile-21559" class="categoriesmenu__aside"> <exceed-toggle-button trigger-selector="#categoriesmenu-21559-back" target-selector="#categoriesmenu-aside-mobile-21559" target-focus="#categoriesmenu-mobile-21559-select" trigger-toggle-class="current" toggle-class="categoriesmenu__aside--current"> <button type="button" id="categoriesmenu-aside-mobile-21559-back" class="button button--link categoriesmenu__back" aria-controls="categoriesmenu-aside-mobile-21559"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" class="categoriesmenu__icon categoriesmenu__icon--offset" focusable="false"> <g fill="currentColor" aria-hidden="true"> <path d="M15.41,7.41,10.83,12l4.58,4.59L14,18,8,12l6-6Z"></path> </g> </svg> All Topics </button> </exceed-toggle-button> <div class="categoriesmenu__heading"> <a href="/student/catalog/list?category_ids=21559-content-by-product">Content by Product</a> </div> <ul class="categoriesmenu__list"> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" href="/student/catalog/list?category_ids=21560-jira-software">Jira Software</a> </li> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" href="/student/catalog/list?category_ids=21562-jira-service-management">Jira Service Management</a> </li> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" href="/student/catalog/list?category_ids=21563-jira-align">Jira Align</a> </li> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" href="/student/catalog/list?category_ids=21564-confluence">Confluence</a> </li> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" href="/student/catalog/list?category_ids=26536-trello">Trello</a> </li> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" href="/student/catalog/list?category_ids=25309-bitbucket">Bitbucket</a> </li> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" href="/student/catalog/list?category_ids=21565-other-atlassian-products">Other Atlassian Products</a> </li> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" href="/student/catalog/list?category_ids=33172-jira-work-management">Jira Work Management</a> </li> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" href="/student/catalog/list?category_ids=39227-rovo">Rovo</a> </li> </ul> </div> <div id="categoriesmenu-aside-mobile-21719" class="categoriesmenu__aside"> <exceed-toggle-button trigger-selector="#categoriesmenu-21719-back" target-selector="#categoriesmenu-aside-mobile-21719" target-focus="#categoriesmenu-mobile-21719-select" trigger-toggle-class="current" toggle-class="categoriesmenu__aside--current"> <button type="button" id="categoriesmenu-aside-mobile-21719-back" class="button button--link categoriesmenu__back" aria-controls="categoriesmenu-aside-mobile-21719"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" class="categoriesmenu__icon categoriesmenu__icon--offset" focusable="false"> <g fill="currentColor" aria-hidden="true"> <path d="M15.41,7.41,10.83,12l4.58,4.59L14,18,8,12l6-6Z"></path> </g> </svg> All Topics </button> </exceed-toggle-button> <div class="categoriesmenu__heading"> <a href="/student/catalog/list?category_ids=21719-content-by-deployment">Content by Deployment</a> </div> <ul class="categoriesmenu__list"> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" href="/student/catalog/list?category_ids=21720-cloud">Cloud</a> </li> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" href="/student/catalog/list?category_ids=21721-data-center">Data Center</a> </li> </ul> </div> <div id="categoriesmenu-aside-mobile-21722" class="categoriesmenu__aside"> <exceed-toggle-button trigger-selector="#categoriesmenu-21722-back" target-selector="#categoriesmenu-aside-mobile-21722" target-focus="#categoriesmenu-mobile-21722-select" trigger-toggle-class="current" toggle-class="categoriesmenu__aside--current"> <button type="button" id="categoriesmenu-aside-mobile-21722-back" class="button button--link categoriesmenu__back" aria-controls="categoriesmenu-aside-mobile-21722"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" class="categoriesmenu__icon categoriesmenu__icon--offset" focusable="false"> <g fill="currentColor" aria-hidden="true"> <path d="M15.41,7.41,10.83,12l4.58,4.59L14,18,8,12l6-6Z"></path> </g> </svg> All Topics </button> </exceed-toggle-button> <div class="categoriesmenu__heading"> <a href="/student/catalog/list?category_ids=21722-content-by-format">Content by Format</a> </div> <ul class="categoriesmenu__list"> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" href="/student/catalog/list?category_ids=21723-on-demand">On-Demand</a> </li> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" href="/student/catalog/list?category_ids=21724-team-training">Team Training</a> </li> </ul> </div> <div class="categoriesmenu__content"> <div class="categoriesmenu__heading"> <a href="/student/catalog/browse">All Topics</a> </div> <ul class="categoriesmenu__list"> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" data-object-name="topic_list_item" href="/student/catalog/list?category_ids=36881-what-s-new-it-service-management-delivery">What's New: IT Service Management - Delivery </a> </li> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" data-object-name="topic_list_item" href="/student/catalog/list?category_ids=22820-new-refreshed">New & Refreshed</a> </li> <li class="categoriesmenu__listitem"> <exceed-toggle-button trigger-selector="#categoriesmenu-mobile-21559-select" target-selector="#categoriesmenu-aside-mobile-21559" target-focus="#categoriesmenu-aside-mobile-21559-back" trigger-toggle-class="current" toggle-class="categoriesmenu__aside--current"> <button type="button" id="categoriesmenu-mobile-21559-select" class="button button--link categoriesmenu__name" aria-controls="categoriesmenu-aside-mobile-21559"> Content by Product <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" class="categoriesmenu__icon" focusable="false"> <g fill="currentColor" aria-hidden="true"> <path d="M8.59 16.59 13.17 12 8.59 7.41 10 6l6 6-6 6Z" transform="translate(0 0)"></path> </g> </svg> </button> </exceed-toggle-button> </li> <li class="categoriesmenu__listitem"> <exceed-toggle-button trigger-selector="#categoriesmenu-mobile-21719-select" target-selector="#categoriesmenu-aside-mobile-21719" target-focus="#categoriesmenu-aside-mobile-21719-back" trigger-toggle-class="current" toggle-class="categoriesmenu__aside--current"> <button type="button" id="categoriesmenu-mobile-21719-select" class="button button--link categoriesmenu__name" aria-controls="categoriesmenu-aside-mobile-21719"> Content by Deployment <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" class="categoriesmenu__icon" focusable="false"> <g fill="currentColor" aria-hidden="true"> <path d="M8.59 16.59 13.17 12 8.59 7.41 10 6l6 6-6 6Z" transform="translate(0 0)"></path> </g> </svg> </button> </exceed-toggle-button> </li> <li class="categoriesmenu__listitem"> <exceed-toggle-button trigger-selector="#categoriesmenu-mobile-21722-select" target-selector="#categoriesmenu-aside-mobile-21722" target-focus="#categoriesmenu-aside-mobile-21722-back" trigger-toggle-class="current" toggle-class="categoriesmenu__aside--current"> <button type="button" id="categoriesmenu-mobile-21722-select" class="button button--link categoriesmenu__name" aria-controls="categoriesmenu-aside-mobile-21722"> Content by Format <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" class="categoriesmenu__icon" focusable="false"> <g fill="currentColor" aria-hidden="true"> <path d="M8.59 16.59 13.17 12 8.59 7.41 10 6l6 6-6 6Z" transform="translate(0 0)"></path> </g> </svg> </button> </exceed-toggle-button> </li> <li class="categoriesmenu__listitem"> <a class="categoriesmenu__name" data-object-name="topic_list_item" href="/student/catalog/list?category_ids=38767-grow-your-career">Grow Your Career</a> </li> </ul> <ul class="categoriesmenu__list"> <li class="categoriesmenu__listitem categoriesmenu__listitem--nosubitems"> <a class="categoriesmenu__name" data-object-name="topic_list_item" href="/student/catalog/list">All Activities</a> </li> </ul> </div> </section> </div> <footer> <button class="button button--link button--close modal__close" type="button" data-trigger="modal.close" data-trigger-target="mobile-categories-menu-modal" aria-label="Close"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 35 35" aria-hidden="true" class="btnicon" focusable="false"> <g fill="currentColor" aria-hidden="true"> <path d="M11.84,24.57 L24.57,11.84 L23.16,10.43 L10.43,23.16 z"></path> <path d="M10.43,11.84 L23.16,24.57 L24.57,23.16 L11.84,10.43 z"></path> </g> </svg> </button> </footer> </section> </exceed-modal> <div class="dialog " id="scorm_window_warning" role="dialog" aria-hidden="true" aria-describedby="scorm_window_warning-heading" > <div class="dialog__content "> <div class="dialog__header"> <h2 id="scorm_window_warning-heading" class="u-headingdialog dialog__heading"> Warning: Closing this page may affect activity tracking! </h2> </div> <div class="dialog__contentbody" data-dialog-content="true"> <p>This page is used by your activity to communicate with the learning platform. Please be sure to close all activity windows before closing or navigating away from this page.</p> <p> <a class="button button--primary" onClick="location && location.reload && location.reload()" href="#">Return to activity</a> </p> <p>Did you arrive on this page without seeing a new activity window launch? You may have a pop-up blocker. <a target="_blank" rel="noopener noreferrer" class="link--primary" href="https://experience.exceedlms.com/student/page/594044">Check out pop-up blocker tips here.</a></p> </div> </div> </div> <exceed-modal-helper aria-live="polite"></exceed-modal-helper> </main> <script src="/assets/student/application-e9e18645acf73307e6a60fa5e0a2909d46b88cf2314f6f40e294843f6751690e.js"></script> <script type="text/javascript"> var debugScorm = false; var courseware_window; function setCmi(temp_cmi) { // Deep clone the object, so that it is not read only for the opener page. cmi = jQuery.extend(true, {}, temp_cmi) } </script> <script src="/assets/scorm_extensions-537aeb5060c365031d87b93a2495cc9a8efa862cd936df4e86ca180b86bca80a.js"></script> <script src="/assets/scorm12_api_interactions-53a3140884c191c9769ed490d5176c6503d43208a072c23f8f58915d8510325b.js"></script> <script type="text/javascript"> (function() { var isRefresh; var isParentClosing; var isClicked = false; function setPopupExitEvents(courseware_window) { var timeout = 20000, startTime = Date.now(), popupInterval; popupInterval = setInterval(function() { if ((courseware_window && courseware_window.location.pathname.indexOf("/resource_courses/") > -1) || Date.now() - startTime > timeout) { clearInterval(popupInterval); courseware_window.document.addEventListener('visibilitychange', function() { // fires when user switches tabs, apps, goes to homescreen, etc. if (courseware_window.document.visibilityState === 'hidden') { LMSCommit(); } }); courseware_window.addEventListener('unload', function() { finalLMSCommit(); refreshParentWindow(); }); $(courseware_window).on("keydown", disableF5); } }, 500); } function refreshParentWindow() { if (!isRefresh) { isRefresh = true; location && location.reload && location.reload(); } } function setCloseCoursewareIfParentRefreshes(courseware_window) { window.addEventListener('beforeunload', function() { isParentClosing = true; closeCoursewareWindow(courseware_window); }); } function closeCoursewareWindow(courseware_window) { try { courseware_window && courseware_window !== null && courseware_window.closed !== 1 && courseware_window.close(); } catch(e) { } } function disableF5(e) { if ((e.which || e.keyCode) == 116) e.preventDefault(); }; // Ensures that after the end of each ajax call // we schedule next request from the `SubmitQueue` $(document).ready(function() { $(document).ajaxStop(function() { submitNextInQueue(); }); }); $('.setup_show_enrollment').on('click', function (event) { isRefresh = false; if (isClicked) { return false; } isClicked = true; var path_id = $(this).data('path-id'); var curriculum_activity_id = $(this).data('curriculum-activity-id'); var enrollment_activity_id = $(this).data('enrollment-activity-id') || ""; var url = '/student/path/' + path_id + '/activity/' + curriculum_activity_id + "?activity_id=" + enrollment_activity_id + "&skip_interstitial=true"; courseware_window = window.open(url, '_blank'); setPopupExitEvents(courseware_window); event.stopPropagation(); event.preventDefault(); }); })(); </script> <footer id="page-footer" class="appfooter footer"> <div class="appfooter__content footer__content"> <div class="appfooter__item appfooter__customcontent footer__item footer__customcontent"> <a href="https://university.atlassian.com/student/activity/836764-about-us">About Atlassian University</a> | <a href="https://university.atlassian.com/student/activity/1938006-resources-and-support">Resources and support </a> | <a href="https://www.atlassian.com/legal/privacy-policy#what-this-policy-covers">Privacy Policy</a> | <a href="https://www.atlassian.com/legal/training-terms-and-policies">Training Terms & Policies </a> <span class="atl-policy-link-container"> | <a class="atl-policy-link atl-policy-link-text"> Notice at Collection </a> </span> </div> <p class="appfooter__item footer__item"> <a target="_blank" rel="noopener noreferrer" class="appfooter__link appfooter__link--poweredby" href="https://www.intellum.com/platform/powered-by-intellum/?utm_source=Atlassian&utm_medium=referral&utm_campaign=powered-by"> Powered by: <span class="appfooter__logo footer__logo"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 75 21" title="Intellum"> <g fill="currentColor"> <path class="st0" d="M8.8 13.9H7V7.1h1.8v6.8zM11.9 7.1h1.8l3.2 4.2V7.1h1.8v6.8H17l-3.2-4.2v4.2H12V7.1zM25 13.9h-1.8V8.6h-1.5V7.1h4.7v1.5H25v5.3zM31.6 8.6v1.1h2v1.5h-2v1.2h2.1v1.5h-3.9V7.1h3.9v1.5h-2.1zM39.3 12.4h2.1v1.5h-3.9V7.1h1.8v5.3zM46.5 12.4h2.1v1.5h-3.9V7.1h1.8v5.3zM57.1 7.1v3.8c0 .9 0 1.7-.7 2.4-.6.6-1.5.8-2.3.8-.8 0-1.7-.2-2.3-.8-.7-.7-.7-1.5-.7-2.4V7.1h1.8v3.6c0 .9.1 1.9 1.2 1.9 1.1 0 1.2-1 1.2-1.9V7.1h1.8zM60.6 7.1h1.7l1.4 3.6 1.5-3.6H67l1 6.8h-1.8l-.4-3.9-1.6 3.9h-.7L61.8 10l-.6 3.9h-1.8l1.2-6.8z"/> <g> <path d="M70.4 1.5h3.2v3.2L75 6.1v-6h-6zM73.6 8.6v10.9H1.4v-18h65.1L65.1.1H0v20.8h75V10z"/> </g> </g> </svg> </span> </a> </p> </div> </footer> <script src="/assets/jstz.min-fcb43ceef2681fdde16ae58668f93e72a24aa8399bc3838acf51ccabb3f3e24c.js"></script> <script type="text/javascript"> var tz = jstz.determine(); document.cookie = "jstztimezone=" + tz.name(); </script> <script src="/vite/assets/components-c26d3595.js" crossorigin="anonymous" type="module"></script><link rel="modulepreload" href="/vite/assets/exceed-searchable-select-710be208.js" as="script" crossorigin="anonymous"> <link rel="modulepreload" href="/vite/assets/index-4b84654f.js" as="script" crossorigin="anonymous"> <link rel="modulepreload" href="/vite/assets/initMarkdownEditor-711d5529.js" as="script" crossorigin="anonymous"> <link rel="modulepreload" href="/vite/assets/index-62a7a937.js" as="script" crossorigin="anonymous"> <link rel="modulepreload" href="/vite/assets/centrifugo-dd29121e.js" as="script" crossorigin="anonymous"> <link rel="modulepreload" href="/vite/assets/index-fb7c5e9b.js" as="script" crossorigin="anonymous"> <link rel="modulepreload" href="/vite/assets/_commonjsHelpers-de833af9.js" as="script" crossorigin="anonymous"> <link rel="modulepreload" href="/vite/assets/jsx-runtime-38cf41f1.js" as="script" crossorigin="anonymous"> <link rel="modulepreload" href="/vite/assets/index-d7bd9d42.js" as="script" crossorigin="anonymous"> <link rel="modulepreload" href="/vite/assets/index-42c33c00.js" as="script" crossorigin="anonymous"> </body></html>

CINXE.COM

Manage request types and fields in service projects : Atlassian