Support Home | Official Samsung Support US

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class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="mobile"> Mobile <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv & audio"> TV & Audio <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="appliances"> Appliances <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="computing"> Computing <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="displays"> Displays <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="accessories"> Accessories <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> </ul> <ul class="nv00-gnb__l0-menu-list right-menu" role="menubar"> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-la="explore"> Explore <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-la="support"> Support <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-la="for business"> For Business <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> </ul> </div> <div class="nv00-gnb__utility-wrap"> <div class="nv00-gnb__utility search"> <button role="button" aria-label="Search" class="nv00-gnb__utility-btn gnb__search-btn-js" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="search"> <span class="hidden">Search</span> <svg class="icon" id="search-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M40.581 4.09c20.126 0 36.5 16.374 36.5 36.5a36.325 36.325 0 01-7.963 22.733l22.8 22.948-5.674 5.639-22.767-22.913a36.327 36.327 0 01-22.896 8.093c-20.126 0-36.5-16.374-36.5-36.5s16.374-36.5 36.5-36.5zm0 8c-15.715 0-28.5 12.785-28.5 28.5s12.785 28.5 28.5 28.5 28.5-12.785 28.5-28.5-12.785-28.5-28.5-28.5z"></path> </svg> </button> </div> <div class="nv00-gnb__utility cart"> <a role="link" aria-label="Navigate to Cart" href="/us/web/express/cart/" class="nv00-gnb__utility-btn js-gp-cart-btn" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="cart"> <span class="hidden">Navigate to Cart</span> <svg class="icon" id="cart-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M72.848 70.25c6.075 0 11 4.925 11 11s-4.925 11-11 11-11-4.925-11-11 4.925-11 11-11zm-35 0c6.075 0 11 4.925 11 11s-4.925 11-11 11-11-4.925-11-11c0-6.074 4.926-11 11-11zm35 7a4 4 0 10.002 8.001 4 4 0 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31.054V89c0 2.757-2.243 5-5 5H21c-2.757 0-5-2.243-5-5v-7.946C16 64.221 30.654 50 48 50zm0 8c-12.785 0-24 10.773-24 23.054V86h48v-4.946C72 68.773 60.785 58 48 58zm-.002-56c12.133 0 22.003 9.87 22.003 22.001C70 36.131 60.13 46 47.998 46c-12.13 0-21.997-9.869-21.997-21.999C26 11.87 35.867 2 47.998 2zm0 8c-7.718 0-13.997 6.281-13.997 14.001C34 31.72 40.28 38 47.998 38 55.718 38 62 31.72 62 24.001 62 16.281 55.719 10 47.998 10z"></path> </svg> </a> <ul class="nv00-gnb__utility-user-menu-list" role="menu"> <li class="nv00-gnb__utility-user-menu desktop-only" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link loginBtn gnb-login" href="javascript:;" data-linkinfo="https://account.samsung.com/accounts/v1/samsung_com_us/signInGate" aria-label="sign in/create account"> Sign in/Create Account </a> </li>  <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/samsung-account-benefits/" an-la="why create an account?" aria-label="why create an account?"> Why Create an Account? </a> </li> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/web/search-orders/" an-la="track your orders" aria-label="track your orders"> Track your orders </a> </li> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/business/account/login/" an-la="business account" aria-label="business account"> Business Account </a> </li>  </ul> </div> <div class="nv00-gnb__utility after-login"> <a class="nv00-gnb__utility-btn" aria-expanded="false" aria-haspopup="true" aria-label="Manage Account"> <span class="hidden">Manage Account</span> <div class="image js-gnb-afterlogin-image"> <img class="image__main" src="" alt="alternative-text" role="img" data-comp-name="image"/> </div> <span class="account-icon js-gnb-afterlogin-no-image"> <svg class="icon" id="user-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M48 50c17.346 0 32 14.221 32 31.054V89c0 2.757-2.243 5-5 5H21c-2.757 0-5-2.243-5-5v-7.946C16 64.221 30.654 50 48 50zm0 8c-12.785 0-24 10.773-24 23.054V86h48v-4.946C72 68.773 60.785 58 48 58zm-.002-56c12.133 0 22.003 9.87 22.003 22.001C70 36.131 60.13 46 47.998 46c-12.13 0-21.997-9.869-21.997-21.999C26 11.87 35.867 2 47.998 2zm0 8c-7.718 0-13.997 6.281-13.997 14.001C34 31.72 40.28 38 47.998 38 55.718 38 62 31.72 62 24.001 62 16.281 55.719 10 47.998 10z"></path> </svg> </span> </a> <ul class="nv00-gnb__utility-user-menu-list" role="menu"> <li class="nv00-gnb__utility-user-menu user desktop-only" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link js-user-name" aria-label="Manage Account" href="https://account.samsung.com/membership/contents/profile/profile-gate"> <div class="image js-gnb-afterlogin-image"> <img class="image__main" src="" alt="alternative-text" role="img" data-comp-name="image"/> </div> <span class="account-icon js-gnb-afterlogin-no-image"> <svg class="icon" id="user-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M48 50c17.346 0 32 14.221 32 31.054V89c0 2.757-2.243 5-5 5H21c-2.757 0-5-2.243-5-5v-7.946C16 64.221 30.654 50 48 50zm0 8c-12.785 0-24 10.773-24 23.054V86h48v-4.946C72 68.773 60.785 58 48 58zm-.002-56c12.133 0 22.003 9.87 22.003 22.001C70 36.131 60.13 46 47.998 46c-12.13 0-21.997-9.869-21.997-21.999C26 11.87 35.867 2 47.998 2zm0 8c-7.718 0-13.997 6.281-13.997 14.001C34 31.72 40.28 38 47.998 38 55.718 38 62 31.72 62 24.001 62 16.281 55.719 10 47.998 10z"></path> </svg> </span> <p class="user-name"></p> </a> </li>  <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/web/my-orders/" aria-label="My Orders">My Orders</a> </li> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/support/account/products/" aria-label="My Page & Products">My Page & Products</a> </li> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/web/account/my-referrals/" aria-label="My Referrals">My Referrals</a> </li> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/web/account/my-rewards/" aria-label="My Rewards">My Rewards</a> </li> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/support/register/" aria-label="Product Registration">Product Registration</a> </li> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="https://v3.account.samsung.com/dashboard/" target="_blank" aria-label="Samsung Account">Samsung Account</a> </li>    <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a href="javascript:;" class="nv00-gnb__utility-user-menu-link logoutBtn" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="logout" aria-label="Log Out">Log Out</a> </li> </ul> </div> <div class="nv00-gnb__utility hamburger"> <button class="nv00-gnb__utility-btn" aria-expanded="false" aria-label="navigation" aria-haspopup="true" an-tr="nv00_gnb-gnb-navigation2" an-ca="navigation" an-ac="gnb" an-la="gnb:open"> <span class="hidden">Hamburger</span> <svg class="icon" id="menu-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M83 70v8H13v-8h70zm0-26v8H13v-8h70zm0-26v8H13v-8h70z"></path> </svg> </button> </div> </div> </div> <div class="nv00-gnb__dim-wrap" aria-hidden="true"></div> <form id="signInForm" name="signInForm" method="get" action="https://account.samsung.com/accounts/v1/samsung_com_us/signInGate"> <input type="hidden" name="response_type" id="response_type" value=""/> <input type="hidden" name="client_id" value="kv5di1wr19"/> <input type="hidden" name="locale" id="locale" value=""/> <input type="hidden" name="countryCode" value="US"/> <input type="hidden" name="redirect_uri" id="redirect_uri" value="/aemapi/v6/data-login/afterLogin.us.json"/> <input type="hidden" name="state" id="signInState" value=""/> <input type="hidden" name="goBackURL" id="signInGoBackURL" value=""/> <input type="hidden" name="scope" id="scope" value=""/> </form>  <form id="signOutForm" name="signOutForm" method="get" action="https://account.samsung.com/accounts/v1/samsung_com_us/signOutGate"> <input type="hidden" name="client_id" value="kv5di1wr19"/> <input type="hidden" name="state" id="signOutState" value=""/> <input type="hidden" name="signOutURL" id="signOutURL" value="/aemapi/v6/data-login/afterLogout.us.json"/> </form>  <form id="joinForm" name="joinForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="SignupAP"/> <input type="hidden" name="serviceID" value="kv5di1wr19"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value="www.samsung.com"/> <input type="hidden" name="countryCode" value="US"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="registURL" id="joinRegistURL" value="/aemapi/v6/data-login/afterLogin.us.json"/> <input type="hidden" name="returnURL" id="joinReturnURL" value=""/> <input type="hidden" name="goBackURL" id="joinGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> <input type="hidden" name="emailActivationURL" id="joinEmailActivationURL" value="/aemapi/v6/data-login/emailActivationURL.us.json"/> </form>  <form id="findAccountForm" name="findAccountForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="FindEmail"/> <input type="hidden" name="serviceID" value="kv5di1wr19"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="US"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="goBackURL" id="findGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form>  <form id="accountModifyForm" name="accountModifyForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="ModifyUserInfo"/> <input type="hidden" name="serviceID" value="kv5di1wr19"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="US"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="goBackURL" id="accountModifyGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form> <form id="textForm" name="textForm"> <input type="hidden" name="productCountText" id="productCountText" value="Number of Products"/> </form> <input type="hidden" name="domain" id="domain" value="www.samsung.com"/> <input type="hidden" name="useLogin" id="useLogin" value="Y"/> <input type="hidden" name="useStore" id="useStore" value="Y"/> <input type="hidden" name="storeDomain" id="storeDomain" value="https://www.samsung.com/us/api"/> <input type="hidden" name="hybrisApiJson" id="hybrisApiJson" value=""/> <input type="hidden" name="addToCartPostYn" id="addToCartPostYn" value=""/> <input type="hidden" name="loginLinkURL" id="loginLinkURL" value="https://account.samsung.com/accounts/v1/samsung_com_us/signInGate"/>  <input type="hidden" name="logoutURL" id="logoutURL" value="https://account.samsung.com/accounts/v1/samsung_com_us/signOutGate"/>  <input type="hidden" name="updateProfileURL" id="updateProfileURL" value=""/> <input type="hidden" name="isLoginWithNoStore" id="isLoginWithNoStore" value=""/> <input type="hidden" name="countryCode" id="countryCode" value="US"/> <input type="hidden" name="languageCode" id="languageCode" value="en"/> <input type="hidden" name="loginAccountServiceId" id="loginAccountServiceId" value="kv5di1wr19"/> <input type="hidden" name="emailActivationURL" id="emailActivationURL" value="/aemapi/v6/data-login/emailActivationURL.us.json"/> <input type="hidden" name="shopIntegrationFlag" id="shopIntegrationFlag" value="GPv2"/> <input type="hidden" name="tieredPriceUseYn" id="tieredPriceUseYn" value=""/> <input type="hidden" name="countryIsoCode" id="countryIsoCode" value="USA"/>  <input type="hidden" name="loginValidateYnForGPv2" id="loginValidateYnForGPv2" value=""/> <div class="nv00-gnb__layer-popup-wrap"> <div class="nv00-gnb__layer-popup-looping--start" tabindex="0"></div> <div class="layer-popup gnb-layer_popup-js" id="layerEmptyCart"> <svg class="icon icon--information" id="info-regular" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M48 2.5c25.129 0 45.5 20.371 45.5 45.501S73.13 93.5 48 93.5 2.5 73.13 2.5 48.001C2.5 22.871 22.871 2.5 48 2.5zm0 5C25.633 7.5 7.5 25.633 7.5 48.001S25.632 88.5 48 88.5s40.5-18.131 40.5-40.499C88.5 25.633 70.367 7.5 48 7.5zm2.5 31V75h-5V43.5H40v-5h10.5zm-3.502-16.595C49.209 21.905 51 23.737 51 26c0 2.262-1.791 4.095-4.002 4.095C44.79 30.095 43 28.262 43 26c0-2.263 1.79-4.095 3.998-4.095z"></path> </svg> <p class="layer-popup__desc information-text">Your cart is empty.</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--contained cta--black gnb-js-layer-close" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);"> OK </button> </div> <button class="layer-popup__close"> <span class="hidden">Layer Popup Close</span> <svg class="icon" id="delete-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 48l31.17-31.17z"></path> </svg> </button> </div> <div class="layer-popup gnb-layer_popup-js" id="layerInsufficientStock"> <svg class="icon icon--information" id="info-regular" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M48 2.5c25.129 0 45.5 20.371 45.5 45.501S73.13 93.5 48 93.5 2.5 73.13 2.5 48.001C2.5 22.871 22.871 2.5 48 2.5zm0 5C25.633 7.5 7.5 25.633 7.5 48.001S25.632 88.5 48 88.5s40.5-18.131 40.5-40.499C88.5 25.633 70.367 7.5 48 7.5zm2.5 31V75h-5V43.5H40v-5h10.5zm-3.502-16.595C49.209 21.905 51 23.737 51 26c0 2.262-1.791 4.095-4.002 4.095C44.79 30.095 43 28.262 43 26c0-2.263 1.79-4.095 3.998-4.095z"></path> </svg> <p class="layer-popup__desc information-text">Sorry, there is insufficient stock for your cart.</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--contained cta--black gnb-js-layer-close" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);"> OK </button> </div> <button class="layer-popup__close"> <span class="hidden">Layer Popup Close</span> <svg class="icon" id="delete-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 48l31.17-31.17z"></path> </svg> </button> </div> <div class="layer-popup gnb__remove-product gnb-layer_popup-js" id="layerRemoveProduct"> <p class="layer-popup__title">Remove a Product</p> <p class="layer-popup__desc">Without this product, applied coupon or promotion code cannot be redeemed.<br/>Are you sure to remove this product?</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--outlined cta--black" aria-label="Accessibility Text"> Move to wish list </button> <button class="cta cta--contained cta--black" aria-label="Accessibility Text"> Delete </button> </div> <button class="layer-popup__close"> <span class="hidden">Layer Popup Close</span> <svg class="icon" id="delete-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 48l31.17-31.17z"></path> </svg> </button> </div> <div class="layer-popup gnb__popup-privacy gnb-layer_popup-js" id="layerPreference"> <p class="layer-popup__title">Check Preferences</p> <p class="layer-popup__desc">Help us to make recommendations for you by updating your product preferences.</p> <div class="layer-popup__cta-wrap"> <button id="preferenceCheckBtn" class="cta cta--outlined cta--black" aria-label="Accessibility Text">YES</button> <button id="privacyCloseBtn" class="cta cta--contained cta--black" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);">LATER</button> </div> <button class="layer-popup__close" data-focus-id="shop-popover-close" data-tab-disable="true"> <span class="hidden">Close Check Preferences</span> <svg class="icon" id="delete-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 48l31.17-31.17z"></path> </svg> </button> </div> <div class="nv00-gnb__layer-popup-looping--end" tabindex="0"></div> </div> </nav>    <input type="hidden" name="searchDomain" id="searchDomain" value="//searchapi.samsung.com"/> <input type="hidden" name="esapiSearchDomain" id="esapiSearchDomain" value="https://esapi.samsung.com"/> <input type="hidden" name="scene7domain" id="scene7domain" value="//images.samsung.com/is/image/samsung/"/> <input type="hidden" name="reviewUseYN" id="reviewUseYN" value="Y"/> <input type="hidden" name="reevooUseYN" id="reevooUseYN" value="N"/> <input type="hidden" name="bvFlag" id="bvFlag" value="N"/> <input type="hidden" name="bvRTLFlag" id="bvRTLFlag" value="N"/> <input type="hidden" name="multiLanguageYn" id="multiLanguageYn"/> <input type="hidden" name="hreflang" id="hreflang" value="en"/>  <input type="hidden" name="runmodeInfo" id="runmodeInfo" value="live"/> <input type="hidden" name="apiStageInfo" id="apiStageInfo" value="front"/> <input type="hidden" name="tempTitle" id="tempTitle" value=""/> <input type="hidden" name="siteCode" id="siteCode" value="us"/> <input type="hidden" name="countryIsoCode" id="countryIsoCode" value="USA"/> <input type="hidden" name="bvIAFlag" id="bvIAFlag" value="N"/> <input type="hidden" name="language" id="language" value="en_US"/> <input type="hidden" name="serverType" id="serverType" value="stg"/>  <input type="hidden" name="sc_gnb_searchURL" id="sc_gnb_searchURL" value="/us/search"/> <input type="hidden" name="sc_gnb_matchedcontentsusable" id="sc_gnb_matchedcontentsusable" value="Y"/> <input type="hidden" name="sc_gnb_suggestedsearchauto" id="sc_gnb_suggestedsearchauto" value="false"/> <input type="hidden" name="sc_gnb_placeholder" id="sc_gnb_placeholder" value="Search Samsung.com"/> <section class="gnb-search" tabindex="0" role="dialog" aria-modal="true" style="display: none;"> <div class="gnb-search__dimmed"></div> <div class="gnb-search__contents"> <h2 class="text-title">What are you looking for?</h2> <div class="gnb-search__search-wrap"> <form action="javascript:;" class="gnb-search__form" role="search" autocomplete="off"> <fieldset> <legend>Search form</legend> <div class="gnb-search__input-wrap"> <button type="button" class="gnb-search__input-btn--close"> <span class="hidden">Close</span> <svg class="icon" focusable="false"> <use xlink:href="#backward-bold" href="/us/smg/etc.clientlibs/samsung/clientlibs/us/common/clientlib-dependencies/resources/images/icons/p6-footer.svg#backward-bold"></use> </svg> </button> <input type="text" name="search" class="gnb-search__input sl-search-input" maxlength="64" an-tr="search layer--search bar-submit" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit"/> <span class="gnb-search__placeholder">Search Samsung.com</span>  <button type="button" class="gnb-search__input-btn--cancel" data-link_cat="search" data-link_id="close" data-link_meta="close" data-link_position="search>type_header" data-event_name="type_header_close"> <span class="hidden">Cancel</span> <svg class="icon" focusable="false"> <use xlink:href="#cancel-bold" href="/us/smg/etc.clientlibs/samsung/clientlibs/us/common/clientlib-dependencies/resources/images/icons/p6-footer.svg#cancel-bold"></use> </svg> </button> <button type="submit" class="gnb-search__input-btn--search" an-tr="search layer--Image-submit" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit"> <span class="hidden">Search</span> <svg class="icon" focusable="false"> <use xlink:href="#search-bold" href="/us/smg/etc.clientlibs/samsung/clientlibs/us/common/clientlib-dependencies/resources/images/icons/p6-footer.svg#search-bold"></use> </svg> </button> </div> </fieldset> </form> <div class="gnb-search__trending_search gnb-search__trending_search--hide "> <div class="gnb-search__result-list">  </div> </div> <div class="gnb-search__result-wrap sl-search-keyword gnb-search__result-wrap--hide"> <div class="gnb-search__suggested gnb-search__suggested--hide"> <div class="gnb-search__result-title-wrap"> <p class="gnb-search__result-title">Suggested Searches</p> </div> <ul class="gnb-search__result-list"> </ul> </div> <div class="gnb-search__no-suggestions gnb-search__no-suggestions--hide"> <div class="gnb-search__result-title-wrap"> <p class="gnb-search__result-title">NO SUGGESTIONS</p> </div> </div> <div class="gnb-search__history gnb-search__history--hide"> <div class="gnb-search__result-title-wrap"> <p class="gnb-search__result-title">Search History</p> <button class="gnb-search__btn--history-clear" an-tr="search layer--text-link" an-ca="search" an-ac="search layer" an-la="search history:clear all"> Clear All </button> </div> <ul class="gnb-search__result-list"> </ul> </div> <div class="gnb-search__related gnb-search__related--hide"> <div class="gnb-search__result-title-wrap"> <p class="gnb-search__result-title">Related Searches</p> </div> <ul class="gnb-search__result-list"> </ul> </div> <div class="gnb-search__matched gnb-search__matched--hide"> <div class="gnb-search__result-title-wrap"> <p class="gnb-search__result-title">Matched Contents</p> </div> <ul class="gnb-search__result-list"> </ul> </div> </div> </div>  <div class="gnb-search__chip-wrap"> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:Galaxy Note" data-link_cat="search" data-link_id="search chips: Galaxy Note" data-link_meta="search chips: Galaxy Note" data-link_position="search>search layer" data-event_name="select_search_chips">Galaxy Note</button> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:Galaxy Z Flip" data-link_cat="search" data-link_id="search chips: Galaxy Z Flip" data-link_meta="search chips: Galaxy Z Flip" data-link_position="search>search layer" data-event_name="select_search_chips">Galaxy Z Flip</button> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:Galaxy S" data-link_cat="search" data-link_id="search chips: Galaxy S" data-link_meta="search chips: Galaxy S" data-link_position="search>search layer" data-event_name="select_search_chips">Galaxy S</button> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:The Frame" data-link_cat="search" data-link_id="search chips: The Frame" data-link_meta="search chips: The Frame" data-link_position="search>search layer" data-event_name="select_search_chips">The Frame</button> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:QLED 8K" data-link_cat="search" data-link_id="search chips: QLED 8K" data-link_meta="search chips: QLED 8K" data-link_position="search>search layer" data-event_name="select_search_chips">QLED 8K</button> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:Galaxy A" data-link_cat="search" data-link_id="search chips: Galaxy A" data-link_meta="search chips: Galaxy A" data-link_position="search>search layer" data-event_name="select_search_chips">Galaxy A</button> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:Certified Pre-Owned" data-link_cat="search" data-link_id="search chips: Certified Pre-Owned" data-link_meta="search chips: Certified Pre-Owned" data-link_position="search>search layer" data-event_name="select_search_chips">Certified Re-Newed</button> </div> <button class="gnb-search__btn--close" an-tr="search layer--Image-link" an-ca="search" an-ac="search layer" an-la="close" data-link_cat="search" data-link_id="close" data-link_meta="close" data-link_position="search>search layer" data-event_name="search_layer_close"> <span class="hidden">Cancel</span> <svg class="icon" viewBox="0 0 96 96" id="cancel-close-regular" xmlns="http://www.w3.org/2000/svg"><path d="M80.233 12.232l3.535 3.536-32.232 32.231 32.23 32.231-3.535 3.536L48 51.535 15.768 83.768l-3.535-3.536 32.232-32.233-32.233-32.231 3.535-3.536L48 44.464z"></path></svg> </button> </div> </section>  </div> <div id="content" role="main"> <div class="newpar new section"> </div> <div class="par iparys_inherited"> </div> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="su-g-notice-card-container aem-GridColumn aem-GridColumn--default--12"> </div> <div class="su-g-notice-card-container aem-GridColumn aem-GridColumn--default--12"> </div> <div class="ex-g-floating-navigation aem-GridColumn aem-GridColumn--default--12"> <div class="explore-lnb-navigation"> <div class="explore-lnb explore-lnb--white-theme none none sticky-nav " id="floating-navigation"> <div class="explore-lnb__title"> <h1> </h1> <a href="/us/support/" target="_self" title data-link_cat="support homepage" data-link_id="Support>1" data-link_position="homepage>header buttons" data-dest_url="/us/support/" data-event_name="support_homepage_click"> <span>Support</span> </a> </h1> </div>  <div class="explore-lnb__link-container dt explore-lnb__no-cta"> <div class="explore-lnb__dropdown"> <a href="#search" target="_self" class="explore-lnb__link " tabindex="-1" title data-link_cat="support homepage" data-link_id="Search>2" data-link_position="homepage>header buttons" data-dest_url="#search" data-event_name="support_homepage_click"> <div tabindex="0">Search</div> </a> </div> <div class="explore-lnb__dropdown"> <a href="#Find-Resources" target="_self" class="explore-lnb__link " tabindex="-1" title data-link_cat="support homepage" data-link_id="Find resources>3" data-link_position="homepage>header buttons" data-dest_url="#Find-Resources" data-event_name="support_homepage_click"> <div tabindex="0">Find resources</div> </a> </div> <div class="explore-lnb__dropdown"> <a href="#Contact-info" target="_self" class="explore-lnb__link " tabindex="-1" title data-link_cat="support homepage" data-link_id="Contact us>4" data-link_position="homepage>header buttons" data-dest_url="#Contact-info" data-event_name="support_homepage_click"> <div tabindex="0">Contact us</div> </a> </div> </div>  <div class="explore-lnb__link-container mb"> <div class="explore-lnb__dropdown"> <a href="#search" target="_self" class="explore-lnb__link " tabindex="-1" title data-link_cat="support homepage" data-link_id="Search>2" data-link_position="homepage>header buttons" data-dest_url="#search" data-event_name="support_homepage_click"> <div tabindex="0">Search</div> </a> </div> <div class="explore-lnb__dropdown"> <a href="#Find-Resources" target="_self" class="explore-lnb__link " tabindex="-1" title data-link_cat="support homepage" data-link_id="Find resources>3" data-link_position="homepage>header buttons" data-dest_url="#Find-Resources" data-event_name="support_homepage_click"> <div tabindex="0">Find resources</div> </a> </div> <div class="explore-lnb__dropdown"> <a href="#Contact-info" target="_self" class="explore-lnb__link " tabindex="-1" title data-link_cat="support homepage" data-link_id="Contact us>4" data-link_position="homepage>header buttons" data-dest_url="#Contact-info" data-event_name="support_homepage_click"> <div tabindex="0">Contact us</div> </a> </div> <span class="explore-lnb__link-gradation"></span> </div>  </div> </div> </div> <div class="su-g-search-kv aem-GridColumn aem-GridColumn--default--12"> <section data-link_cat="support homepage" data-link_position="homepage" data-event_name="support_homepage_click" class="su07-search-kv " id="search"> <input id="displayPlaceholder" type="hidden" value="Search to find a solution"/> <div class="su07-search-kv__container"> <div class="su07-search-kv__contents"> <p class="su07-search-kv__eyebrow-text">We're here for you</p> <h1 class="su07-search-kv__title"> Search Samsung Support</h1> <div class="su07-search-kv__image"> <div class="image">  <img class="image__main responsive-img" width="1440px" height="500px" data-desktop-src="//image-us.samsung.com/SamsungUS/support/p6-support-home/Image23.png?$1440_500_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/p6-support-home/Image23.png?$720_640_PNG$" alt="Welcome to Samsung Customer Support"/> </div> </div> </div> <div class="su07-search-kv__search-wrap"> <div class="su07-search-kv__form-wrap"> <fieldset> <legend>Search form</legend> <div class="su07-search-kv__searchcontainer" data-hintText="Search to find a solution" data-animatedHint="0"></div> <div class="su07-search-kv__animation-list"> <div class="su07-search-kv__animation-text">How do I reset my ice maker?</div> <div class="su07-search-kv__animation-text">Where can I find a user manual?</div> <div class="su07-search-kv__animation-text">How do I find a replacement remote control for my TV?</div> </div> </fieldset> </div> <div class="su07-search-kv__keyword"> <p class="hidden">related search</p> <ul class="su07-search-kv__keyword-list"> </ul> </div> </div> </div> </section> </div> <div class="su-g-search-product-card aem-GridColumn aem-GridColumn--default--12"> <div data-link_cat="support homepage" data-link_position="homepage>product picker" data-link_position_searchresult="homepage>model code" data-event_name="support_homepage_click" class="search-product-card find-my-model " data-modelLinkType="detail" id="model-search"> <div class="search-product-card__support"> <h2 class="search-product-card__title">Get product help</h2> <div class="search-product-card__description"></div> <div class="search-product-card__search-wrap"> <div class="search-product-card__form-wrap"> <form action="javascript:void(0);" class="search-product-card__form" role="search"> <fieldset> <legend>Search form</legend> <div class="search-product-card__form-container"> <div class="text-field-wrap"> <div class="text-field"> <label for="search-product-card-support">Search by model number or product name</label> <input id="search-product-card-support" type="text" autocomplete="off"/> <button type="button" class="search-product-card__form-delete"><span class="hidden">Delete</span> <svg class="icon" focusable="false"> <use xlink:href="/us/smg/etc.clientlibs/samsung/clientlibs/us/support/clientlib-common/resources/images/svg-sprite.svg#cancel-bold"></use> </svg> </button> </div> <button type="button" class="search-product-card__form-submit"><span class="hidden">Search</span> <svg class="icon" focusable="false"> <use xlink:href="/us/smg/etc.clientlibs/samsung/clientlibs/us/support/clientlib-common/resources/images/svg-sprite.svg#search-bold"></use> </svg> </button> </div> <div class="search-product-card__suggested-searches-wrap scrollbar"> <div class="scrollbar__contents"> <p class="search-product-card__searches-title">Suggested Searches</p> <ul class="u07-search-kv__searches-list" role="listbox"></ul> </div> </div> <div class="search-product-card__no-result-wrap"> <p class="search-product-card__searches-title">Please enter a valid model number or name</p> </div> </div> </fieldset> </form> <span class="search-product-card__cta-wrap find-my-model__cta-wrap"> <a href="#find-codes" class="cta cta--underline cta--black" title="How to find my model number" data-link_cat="support homepage" data-link_id="how to find my model number" data-link_position="homepage>model code" data-event_name="support_homepage_click"> How to find my model number </a> </span> </div> </div> <div class="search-product-card__items"> <div class="search-product-card__item-listcta"> <a class="cta cta--outlined cta--black cta--icon" href="javascript:void(0);" title="Search by product category" data-link_cat="support" data-link_id="search by product category" data-link_position="get product help" data-event_name="select_search by product category">Search by product category <svg class="icon" focusable="false"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </a> <h2 class="search-product-card__title">Choose your product</h2> <ul class="search-product-card__item-list"></ul> </div> </div> </div> <div class="search-product-card__model"> <h2 class="search-product-card__title"> </h2> <div 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With thoughtful approach of the technology, Samsung has been able to better process the conversations and deliver consistent communications to truly understand what Samsung customers are experiencing.</div> </div> <div class="sp-g-award-info__figure image image--dyn-height"> <img class="image__preview lazy-load responsive-img" alt="" data-mobile-src="//image-us.samsung.com/SamsungUS/2024_ICMI_Award_MO.png?$276_188_PNG$" data-desktop-src="//image-us.samsung.com/SamsungUS/2024_ICMI_Award_PC.png?$400_272_PNG$"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/2024_ICMI_Award_PC.png?$400_272_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/2024_ICMI_Award_MO.png?$276_188_PNG$"/> </div> </div> </div> <div class="sp-g-award-info__wrap swiper-slide-carousel"> <div class="sp-g-award-info__inner"> <div class="sp-g-award-info__content-area"> <div class="sp-g-award-info__subtitle">Technology of the Year</div> <h2 class="sp-g-award-info__title">2024 Winner</h2> <div class="sp-g-award-info__desc">Samsung was recognized by the Business Intelligence Group for Excellence in Customer Service Award for our Supporting Consumers via SMS Using AI Language Initiative.</div> </div> <div class="sp-g-award-info__figure image image--dyn-height"> <img class="image__preview lazy-load responsive-img" alt="" data-mobile-src="//image-us.samsung.com/SamsungUS/support_award_banner_2_MO.png?$276_188_PNG$" data-desktop-src="//image-us.samsung.com/SamsungUS/support_award_banner_2_PC.png?$400_272_PNG$"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support_award_banner_2_PC.png?$400_272_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support_award_banner_2_MO.png?$276_188_PNG$" alt="Business Intelligence Group Excellence in Customer Service Award 2024"/> </div> </div> </div> <div class="sp-g-award-info__wrap swiper-slide-carousel"> <div class="sp-g-award-info__inner"> <div class="sp-g-award-info__content-area"> <div class="sp-g-award-info__subtitle">Innovation in Customer Service & Best Customer Satisfaction Strategy</div> <h2 class="sp-g-award-info__title">Gold Award Winner</h2> <div class="sp-g-award-info__desc">Samsung Care was recognized with a gold Stevie award for Supporting Consumers via SMS Using AI-Language Translation Technology Award for Innovation in Customer Service and Best Customer Satisfaction Strategy for Samsung Beyond Boundaries, a program that provides customers in rural areas with access to quality repair service.</div> </div> <div class="sp-g-award-info__figure image image--dyn-height"> <img class="image__preview lazy-load responsive-img" alt="" data-mobile-src="//image-us.samsung.com/SamsungUS/2024-Stevie-winner-MO.png?$276_188_PNG$" data-desktop-src="//image-us.samsung.com/SamsungUS/2024-Stevie-winner-PC.png?$400_272_PNG$"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/2024-Stevie-winner-PC.png?$400_272_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/2024-Stevie-winner-MO.png?$276_188_PNG$" alt="Stevie Innovation in Customer Service Award 2024"/> </div> </div> </div> <div class="sp-g-award-info__wrap swiper-slide-carousel"> <div class="sp-g-award-info__inner"> <div class="sp-g-award-info__content-area"> <div class="sp-g-award-info__subtitle">ACSI</div> <h2 class="sp-g-award-info__title">2024 Ranked #1</h2> <div class="sp-g-award-info__desc"><p><b>Samsung Appliances</b> for Warranty Coverage, Service Experience, Ease of Arranging Service, Timeliness of Service Repair, Courtesy and Helpfulness of Service Tech.<sup>*</sup></p> <p> </p> <p><b>Samsung TV</b> for Overall Customer Satisfaction, Product Quality, Service Quality and Service Experience.<sup>1</sup></p> <p> </p> </div> </div> <div class="sp-g-award-info__figure image image--dyn-height"> <img class="image__preview lazy-load responsive-img" alt="" data-mobile-src="//image-us.samsung.com/SamsungUS/support/award/MO-acsi.png?$276_188_PNG$" data-desktop-src="//image-us.samsung.com/SamsungUS/support/award/PC-acsi.png?$400_272_PNG$"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/award/PC-acsi.png?$400_272_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/award/MO-acsi.png?$276_188_PNG$" alt="American Customer Satisfaction Index (ASCI) Award 2023"/> </div> </div> </div> <div class="sp-g-award-info__wrap swiper-slide-carousel"> <div class="sp-g-award-info__inner"> <div class="sp-g-award-info__content-area"> <div class="sp-g-award-info__subtitle">Best Customer Experience Strategy – Over 10,000 Employees</div> <h2 class="sp-g-award-info__title">Gold Award Winner</h2> <div class="sp-g-award-info__desc">For the second year in a row, Samsung Electronics America has been given a GOLD award in the International Customer Experience Awards. Samsung is recognized for developing and implementing a customer experience strategy intended to provide customers in rural areas with access to quality Samsung care for their TVs and home appliances through its “Samsung Beyond Boundaries” project.</div> </div> <div class="sp-g-award-info__figure image image--dyn-height"> <img class="image__preview lazy-load responsive-img" alt="" data-mobile-src="//image-us.samsung.com/SamsungUS/iCXA2023.Mo.png?$276_188_PNG$" data-desktop-src="//image-us.samsung.com/SamsungUS/iCXA2023.pc.png?$400_272_PNG$"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/iCXA2023.pc.png?$400_272_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/iCXA2023.Mo.png?$276_188_PNG$" alt="International Customer Experience (ICXA) Award 2023"/> </div> </div> </div> </div> <div class="sp-g-award-info-swiper-pagination sp-g-award-info-swiper-pagination-clickable sp-g-award-info-swiper-pagination-bullets"> <span class="sp-g-award-info-swiper-pagination-bullet current_slide sp-g-award-info-swiper-pagination-bullet-active" tabindex="0" role="button" aria-label="Go to slide 3"></span> <span class="sp-g-award-info-swiper-pagination-bullet" tabindex="0" role="button" aria-label="Go to slide 3"></span> <span class="sp-g-award-info-swiper-pagination-bullet" tabindex="0" role="button" aria-label="Go to slide 3"></span> <span class="sp-g-award-info-swiper-pagination-bullet" tabindex="0" role="button" aria-label="Go to slide 3"></span> <span class="sp-g-award-info-swiper-pagination-bullet" tabindex="0" role="button" aria-label="Go to slide 3"></span> </div> </div> </div> </div> <div class="co-g-showcase-card aem-GridColumn aem-GridColumn--default--12"> <section id="do-more" comp-id="do-more" class="co-showcase-card co-showcase-card--l margin-top--none margin-bottom--none"> <div class="co-showcase-card__wrap"> <div class="co-showcase-card__inner"> <h2 class="co-showcase-card__title ">Do more</h2> <div class="co-showcase-card__grid"> <div class="co-showcase-card__col col-lg-50 col-sm-100 col-order-0"> <div class="co-showcase-card__card-container lg life-style co-showcase-card--bottom co-showcase-card--center"> <a class="co-showcase-card__card-inner co-showcase-card__card-gradient" data-link_cat="support homepage" data-link_id="Learn more>1" data-link_position="homepage>do more" data-dest_url="https://www.samsung.com/us/support/samsung-care/" data-event_name="support_homepage_click" href="https://www.samsung.com/us/support/samsung-care/" target="_self" title> <div class="co-showcase-card__figure figure image image--dyn-height"> <img alt="auto-We-got-you-PC" class="image__preview lazy-load responsive-img " data-mobile-src="//image-us.samsung.com/SamsungUS/We-got-you-MO.png?$LazyLoad_Home_PNG$" data-desktop-src="//image-us.samsung.com/SamsungUS/We-got-you-PC.png?$LazyLoad_Home_PNG$"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/We-got-you-PC.png?$684_684_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/We-got-you-MO.png?$684_684_PNG$" alt="auto-We-got-you-PC"/> </div> <div class="co-showcase-card__card-content"> <p class="co-showcase-card__big-card-title">We’re here to make sure you’re taken care of, with convenient service options </p> <p class="co-showcase-card__big-card-sub-title"></p> </div> <div class="co-showcase-card__cta"> <span class="scta scta--reverse scta--contained scta--white "> Learn more </span> </div> </a> </div> </div> <div class="co-showcase-card__col col-lg-25 col-sm-100 col-order-1"> <div class="co-showcase-card__grid"> <div class="co-showcase-card__col col-lg-100 col-sm-50"> <div class="co-showcase-card__card-container sm life-style co-showcase-card--bottom co-showcase-card--center"> <a class="co-showcase-card__card-inner co-showcase-card__card-gradient" data-link_cat="support homepage" data-link_id="Learn more>2" data-link_position="homepage>do more" data-dest_url="https://www.samsung.com/us/support/owners/app/samsung-one-ui-6" data-event_name="support_homepage_click" target="_self" title href="https://www.samsung.com/us/support/owners/app/samsung-one-ui-6"> <div class="co-showcase-card__figure figure image image--dyn-height"> <img alt="Samsung One UI 6 for your Galaxy Phone" class="image__preview lazy-load responsive-img " data-mobile-src="//image-us.samsung.com/SamsungUS/support/solutions/mobile/phones/galaxy-s/s23/PH_S23_One-UI-5-personalization-with-Galaxy-S23-2.png?$LazyLoad_Home_PNG$" data-desktop-src="//image-us.samsung.com/SamsungUS/support/solutions/mobile/phones/galaxy-s/s23/PH_S23_One-UI-5-personalization-with-Galaxy-S23-2.png?$LazyLoad_Home_PNG$"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/solutions/mobile/phones/galaxy-s/s23/PH_S23_One-UI-5-personalization-with-Galaxy-S23-2.png?$330_330_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/solutions/mobile/phones/galaxy-s/s23/PH_S23_One-UI-5-personalization-with-Galaxy-S23-2.png?$330_330_PNG$" alt="Samsung One UI 6 for your Galaxy Phone"/> </div> <p class="co-showcase-card__small-card-title">One UI 6</p> <div class="co-showcase-card__cta"> <span class="scta scta--reverse scta--contained scta--white "> Learn more </span> </div> </a> </div> </div> <div class="co-showcase-card__col col-lg-100 col-sm-50"> <div class="co-showcase-card__card-container sm life-style co-showcase-card--bottom co-showcase-card--center"> <a class="co-showcase-card__card-inner co-showcase-card__card-gradient" data-link_cat="support homepage" data-link_id="Learn more>3" data-link_position="homepage>do more" data-dest_url="https://www.samsung.com/us/smartthings/" data-event_name="support_homepage_click" target="_self" title href="https://www.samsung.com/us/smartthings/"> <div class="co-showcase-card__figure figure image image--dyn-height"> <img alt="Samsung SmartThings to manage all your Smart Connected devices in one App" class="image__preview lazy-load responsive-img " data-mobile-src="//image-us.samsung.com/SamsungUS/support/solutions/home-appliances/washers/HA_WSH_DRY_Use-SmartThings-to-control-your-Samsung-dryer-remotely.jpg?$LazyLoad_Home_JPG$" data-desktop-src="//image-us.samsung.com/SamsungUS/support/solutions/home-appliances/washers/HA_WSH_DRY_Use-SmartThings-to-control-your-Samsung-dryer-remotely.jpg?$LazyLoad_Home_JPG$"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/solutions/home-appliances/washers/HA_WSH_DRY_Use-SmartThings-to-control-your-Samsung-dryer-remotely.jpg?$330_330_JPG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/solutions/home-appliances/washers/HA_WSH_DRY_Use-SmartThings-to-control-your-Samsung-dryer-remotely.jpg?$330_330_JPG$" alt="Samsung SmartThings to manage all your Smart Connected devices in one App"/> </div> <p class="co-showcase-card__small-card-title">Use SmartThings with your devices</p> <div class="co-showcase-card__cta"> <span class="scta scta--reverse scta--contained scta--white "> Learn more </span> </div> </a> </div> </div> </div> </div> <div class="co-showcase-card__col col-lg-25 col-sm-100 col-order-2"> <div class="co-showcase-card__grid"> <div class="co-showcase-card__col col-lg-100 col-sm-50"> <div class="co-showcase-card__card-container sm life-style co-showcase-card--bottom co-showcase-card--center"> <a class="co-showcase-card__card-inner co-showcase-card__card-gradient" data-link_cat="support homepage" data-link_id="Learn more>4" data-link_position="homepage>do more" data-dest_url="https://www.samsung.com/us/support/answer/ANS00079347/" data-event_name="support_homepage_click" target="_self" title href="https://www.samsung.com/us/support/answer/ANS00079347/"> <div class="co-showcase-card__figure figure image image--dyn-height"> <img alt="Use Bluetooth with your Samsung TV to eliminate wires with your Samsung Soundbar and Samsung Galaxy Phone" class="image__preview lazy-load responsive-img " data-mobile-src="//image-us.samsung.com/SamsungUS/domore_bt.png?$LazyLoad_Home_PNG$" data-desktop-src="//image-us.samsung.com/SamsungUS/domore_bt.png?$LazyLoad_Home_PNG$"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/domore_bt.png?$330_330_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/domore_bt.png?$330_330_PNG$" alt="Use Bluetooth with your Samsung TV to eliminate wires with your Samsung Soundbar and Samsung Galaxy Phone"/> </div> <p class="co-showcase-card__small-card-title">Use Bluetooth devices with your smart TV</p> <div class="co-showcase-card__cta"> <span class="scta scta--reverse scta--contained scta--white "> Learn more </span> </div> </a> </div> </div> <div class="co-showcase-card__col col-lg-100 col-sm-50"> <div class="co-showcase-card__card-container sm life-style co-showcase-card--bottom co-showcase-card--center"> <a class="co-showcase-card__card-inner co-showcase-card__card-gradient" data-link_cat="support homepage" data-link_id="Learn more>5" data-link_position="homepage>do more" data-dest_url="https://www.samsung.com/us/support/samsung-care-plus/" data-event_name="support_homepage_click" target="_self" title href="https://www.samsung.com/us/support/samsung-care-plus/"> <div class="co-showcase-card__figure figure image image--dyn-height"> <img alt="Samsung Care+ for all you Samsung Products" class="image__preview lazy-load responsive-img " data-mobile-src="//image-us.samsung.com/SamsungUS/Care+_Person_MO.png?$LazyLoad_Home_PNG$" data-desktop-src="//image-us.samsung.com/SamsungUS/Care+_Person_PC.png?$LazyLoad_Home_PNG$"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/Care+_Person_PC.png?$330_330_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/Care+_Person_MO.png?$330_330_PNG$" alt="Samsung Care+ for all you Samsung Products"/> </div> <p class="co-showcase-card__small-card-title">Samsung Care+, your phone with added peace of mind</p> <div class="co-showcase-card__cta"> <span class="scta scta--reverse scta--contained scta--white "> Learn more </span> </div> </a> </div> </div> </div> </div> </div> </div> </div> </section> </div> <div class="su-g-link-card aem-GridColumn aem-GridColumn--default--12"> <div id="text-chat"></div> <div class="su11-link-card none none button-theme--underline " id="Find-Resources" comp-id="Find-Resources" data-pagetype="homepage"> <div class="su11-link-card__wrap"> <h2 class="su11-link-card__headline-text">Find resources</h2> <div class="su11-link-card__list"> <div class="su11-link-card__list-wrap "> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title">Manuals, drivers, and software </h3> <span class="su11-link-card__list-item-description">Get the latest drivers, manuals, firmware, and software.</span> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="scta scta--underline scta--black link" data-sms-message="HELP" data-rand-ratio="100" href="https://www.samsung.com/us/support/downloads/" target="_self" title="Visit the Samsung Download Center" data-link_cat="support homepage" data-link_id="Learn more>manuals, drivers, and software>1" data-link_position="homepage>find resources" data-dest_url="https://www.samsung.com/us/support/downloads/" data-event_name="support_homepage_click">Learn more </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title">Request repair service </h3> <span class="su11-link-card__list-item-description"><p>Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair.</p> </span> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="scta scta--underline scta--black link" data-sms-message="HELP" data-rand-ratio="100" href="https://www.samsung.com/us/support/service/" target="_self" title="Create a repair request" data-link_cat="support homepage" data-link_id="Start repair service>request repair service>1" data-link_position="homepage>find resources" data-dest_url="https://www.samsung.com/us/support/service/" data-event_name="support_homepage_click">Start repair service </a> </span> <span class="su11-link-card__list-item-cta-wrap"> <a class="scta scta--underline scta--black link" data-sms-message="HELP" data-rand-ratio="100" href="https://www.samsung.com/us/support/service/#track" target="_self" title="Track a repair request" data-link_cat="support homepage" data-link_id="Track service request>request repair service>2" data-link_position="homepage>find resources" data-dest_url="https://www.samsung.com/us/support/service/#track" data-event_name="support_homepage_click">Track service request </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title">Watch how-to videos </h3> <span class="su11-link-card__list-item-description">Watch our helpful videos to get the most out of your Samsung products.</span> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="scta scta--underline scta--black scta--icon link" data-sms-message="HELP" data-rand-ratio="100" href="https://www.youtube.com/user/samsungspstv" target="_blank" title="Open in a new window : Visit the Samsung Care YouTube channel" data-link_cat="support homepage" data-link_id="Watch now>watch how-to videos>1" data-link_position="homepage>find resources" data-dest_url="https://www.youtube.com/user/samsungspstv" data-event_name="support_homepage_click">Watch now </a> <a class="scta scta--black scta--icon icon link" data-sms-message="HELP" data-rand-ratio="100" href="https://www.youtube.com/user/samsungspstv" target="_blank" title="Open in a new window : Visit the Samsung Care YouTube channel" data-link_cat="support homepage" data-link_id="Watch now>watch how-to videos>1" data-link_position="homepage>find resources" data-dest_url="https://www.youtube.com/user/samsungspstv" data-event_name="support_homepage_click"> <svg class="icon" focusable="false"> <use xlink:href="/us/smg/etc.clientlibs/samsung/clientlibs/us/support/clientlib-common/resources/images/svg-sprite.svg#outlink-bold"></use> </svg> </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title">Register your product </h3> <span class="su11-link-card__list-item-description">Gain access to exclusive offers and perks, apps and services, world-class customer support and more.</span> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="scta scta--underline scta--black link" data-sms-message="HELP" data-rand-ratio="100" href="http://www.samsung.com/us/support/register/" target="_self" title="Register your Samsung product" data-link_cat="support homepage" data-link_id="Learn more>register your product>1" data-link_position="homepage>find resources" data-dest_url="http://www.samsung.com/us/support/register/" data-event_name="support_homepage_click">Learn more </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title">Windows update information </h3> <span class="su11-link-card__list-item-description"><p>Get all the information you need to update your Samsung PC to the latest version of Windows.</p> </span> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="scta scta--underline scta--black link" data-sms-message="HELP" data-rand-ratio="100" href="https://www.samsung.com/us/support/answer/ANS00089582/" target="_self" title="Upgrade eligible Samsung PCs to Windows 11" data-link_cat="support homepage" data-link_id="Windows 11>windows update information>1" data-link_position="homepage>find resources" data-dest_url="https://www.samsung.com/us/support/answer/ANS00089582/" data-event_name="support_homepage_click">Windows 11 </a> </span> <span class="su11-link-card__list-item-cta-wrap"> <a class="scta scta--underline scta--black link" data-sms-message="HELP" data-rand-ratio="100" href="https://www.samsung.com/us/support/answer/ANS00087922/" target="_self" title="Upgrade eligible Samsung PCs to Windows 10" data-link_cat="support homepage" data-link_id="Windows 10>windows update information>2" data-link_position="homepage>find resources" data-dest_url="https://www.samsung.com/us/support/answer/ANS00087922/" data-event_name="support_homepage_click">Windows 10 </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title">Warranty </h3> <span class="su11-link-card__list-item-description">Register your product and find out what’s covered.</span> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="scta scta--underline scta--black link" data-sms-message="HELP" data-rand-ratio="100" href="https://www.samsung.com/us/support/warranty/" target="_self" title="Check the Warranty coverage of your Samsung product" data-link_cat="support homepage" data-link_id="Learn more>warranty>1" data-link_position="homepage>find resources" data-dest_url="https://www.samsung.com/us/support/warranty/" data-event_name="support_homepage_click">Learn more </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title">Cracked screen? Skip the repairs. </h3> <span class="su11-link-card__list-item-description"><p>Trade-in & Upgrade to a Certified Re-Newed Galaxy phone for as low as $250**. Additional 5% applied at cart.</p> </span> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="scta scta--underline scta--black link" data-sms-message="HELP" data-rand-ratio="100" href="https://www.samsung.com/us/mobile/phones/all-phones/?shop=Certified+Re-Newed" target="_self" title="Shop for Samsung Certified Re-Newed devices" data-link_cat="support homepage" data-link_id="Shop Now>cracked screen? skip the repairs.>1" data-link_position="homepage>find resources" data-dest_url="https://www.samsung.com/us/mobile/phones/all-phones/?shop=Certified+Re-Newed" data-event_name="support_homepage_click">Shop Now </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title">Product simulators </h3> <span class="su11-link-card__list-item-description"><p>Use our interactive simulators to walk through select hardware and software features on your device step by step.</p> </span> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="scta scta--underline scta--black link" data-sms-message="HELP" data-rand-ratio="100" href="https://www.samsung.com/us/support/simulators/" target="_self" title="See the latest Samsung support product Simulators" data-link_cat="support homepage" data-link_id="Get started>product simulators>1" data-link_position="homepage>find resources" data-dest_url="https://www.samsung.com/us/support/simulators/" data-event_name="support_homepage_click">Get started </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title">Find replacement parts or start a self-repair </h3> <span class="su11-link-card__list-item-description"><p>If you’re looking for a replacement part, visit Samsung Parts to find what you need. To self-repair a mobile phone or tablet, visit our partner site, Encompass, for step-by-step guides and Samsung genuine parts. </p> </span> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="scta scta--underline scta--black scta--icon link" data-sms-message="HELP" data-rand-ratio="100" href="https://www.samsungparts.com/Default.aspx" target="_blank" title="Open in a new window : Buy genuine Samsung parts" data-link_cat="support homepage" data-link_id="Find parts>find replacement parts or start a self-repair>1" data-link_position="homepage>find resources" data-dest_url="https://www.samsungparts.com/Default.aspx" data-event_name="support_homepage_click">Find parts </a> <a class="scta scta--black scta--icon icon link" data-sms-message="HELP" data-rand-ratio="100" href="https://www.samsungparts.com/Default.aspx" target="_blank" title="Open in a new window : Buy genuine Samsung parts" data-link_cat="support homepage" data-link_id="Find parts>find replacement parts or start a self-repair>1" data-link_position="homepage>find resources" data-dest_url="https://www.samsungparts.com/Default.aspx" data-event_name="support_homepage_click"> <svg class="icon" focusable="false"> <use xlink:href="/us/smg/etc.clientlibs/samsung/clientlibs/us/support/clientlib-common/resources/images/svg-sprite.svg#outlink-bold"></use> </svg> </a> </span> <span class="su11-link-card__list-item-cta-wrap"> <a class="scta scta--underline scta--black scta--icon link" data-sms-message="HELP" data-rand-ratio="100" href="https://samsungparts.com/pages/self-repair-services" target="_blank" title="Open in a new window : Repair eligible Samsung phones and PCs on your own" data-link_cat="support homepage" data-link_id="Start a self-repair >find replacement parts or start a self-repair>2" data-link_position="homepage>find resources" data-dest_url="https://samsungparts.com/pages/self-repair-services" data-event_name="support_homepage_click">Start a self-repair </a> <a class="scta scta--black scta--icon icon link" data-sms-message="HELP" data-rand-ratio="100" href="https://samsungparts.com/pages/self-repair-services" target="_blank" title="Open in a new window : Repair eligible Samsung phones and PCs on your own" data-link_cat="support homepage" data-link_id="Start a self-repair >find replacement parts or start a self-repair>2" data-link_position="homepage>find resources" data-dest_url="https://samsungparts.com/pages/self-repair-services" data-event_name="support_homepage_click"> <svg class="icon" focusable="false"> <use xlink:href="/us/smg/etc.clientlibs/samsung/clientlibs/us/support/clientlib-common/resources/images/svg-sprite.svg#outlink-bold"></use> </svg> </a> </span> </div> </div> </div> </div> </div> </div> </div> </div> <div class="su-g-notice-card-container aem-GridColumn aem-GridColumn--default--12"> </div> <div class="su-g-notice-card-container aem-GridColumn aem-GridColumn--default--12"> </div> <div 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class="menu filled"> <select class="menu__select" data-default-message="" tabindex="-1"></select> <button class="menu__select-field" aria-haspopup="listbox" aria-expanded="false"> <span class="menu__select-field-text"></span> <svg class="menu__select-field-icon down" focusable="false"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> <svg class="menu__select-field-icon up" focusable="false"> <use xlink:href="#close-up-bold" href="#close-up-bold"></use> </svg> </button> </div> </div> </li> </ul> </div> </div> <div class="layer-popup__info-wrap"> <div class="layer-popup__swiper"> <div class="layer-popup__swiper-list layer-popup__swiper-container swiper-container basic-swiper"> <div class="swiper-wrapper"></div> <div class="swiper-controll-container"> <div class="swiper-navigation-prev" style="display: none"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"> <g fill="rgba(255,255,255,0.45)" stroke="rgba(0,0,0,0.1)" stroke-width="1"> 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Close</span> <svg class="icon" focusable="false"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> </div> </div> </section> </div> <section class="freeform section aem-GridColumn aem-GridColumn--default--12"><html> <style> li:has(> a.search-product-card__item[data-product_name="Ring"]) { display:none; } </style> </html> </section> </div> </div> </div> <div class="sp-g-contact-info"> <div id="text-chat"></div> <section class="margin-top--none margin-bottom--none" id="Contact-info" comp-id="Contact-info"> <div class="sp-g-contact-info__container"> <div class="sp-g-contact-info__wrap sp-g-contact-info--theme-white bg-light-gray"> <div class="sp-g-contact-info__inner"> <div class="sp-g-contact-info__content-area"> <div class="sp-g-contact-info__subtitle">We're here for you</div> <h2 class="sp-g-contact-info__title">Contact Samsung Support</h2> <div class="sp-g-contact-info__desc">Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.</div> <div class="sp-g-contact-info__cta"> <a data-link_cat="support homepage" data-link_id="get support" data-link_position="contact us" data-dest_url="/us/support/contact/" data-event_name="contact_us" class="scta scta--contained scta--black link" href="/us/support/contact/" target="_self" title="Get support"> Get support </a> </div> </div> <div class="sp-g-contact-info__figure figure image"> <img alt="auto-contact_us-pc-2x" class="image__preview lazy-load responsive-img " data-mobile-src="//image-us.samsung.com/SamsungUS/support/support-home/contact_us_mo-2x.png?$LazyLoad_Home_PNG$" data-desktop-src="//image-us.samsung.com/SamsungUS/support/support-home/contact_us-pc-2x.png?$LazyLoad_Home_PNG$"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/support-home/contact_us-pc-2x.png?$566_440_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/support-home/contact_us_mo-2x.png?$624_486_PNG$" alt="auto-contact_us-pc-2x"/> </div> </div> </div> </div> </section> </div> <section id="contactUs" class="sp-g-contact-us section"> <script> popUp = function() { window.open('about:blank', 'popup', 'width=810,height=550,resizeable=yes'); document.callMeForm.setAttribute('target', 'popup'); document.callMeForm.submit(); }; </script> <script type="text/javascript"> var lhnAccountN = "29783-1"; var lhnButtonN = 0; var lhnChatPosition = 'default'; var lhnWindowN = 0; var lhnDepartmentN = 0; </script> <script src="//www.livehelpnow.net/lhn/widgets/chatbutton/lhnchatbutton-current.min.js" defer type="text/javascript" id="lhnscript"></script> <style> #lhnContainerDone{display:none;} </style> <div id="text-chat"></div> <div class="sp-g-contact-us__container__blue "> <div class="sp-g-contact-us__container__blue__cta-holder"> <a class="sp-g-contact-us__container__blue__cta" data-link_cat="support homepage" data-link_id="contact_pill_open" data-link_position="homepage>blue pill" data-event_name="support_homepage_click">Contact</a> </div> <div class="sp-g-contact-us__container__blue__items-holder hide" id="sp-g-contact-us__container__blue__items-holder__mainMenu"> <div class="sp-g-contact-us__container__blue__items-holder__header"> <div class="sp-g-contact-us__container__blue__items-holder__header__subheader"> <div> <img class="sp-g-contact-us__container__blue__items-holder__close-btn image__main lazy-load" data-src="/us/smg/etc.clientlibs/samsung/clientlibs/us/support/clientlib-common/resources/images/icon_bold_action_minus.svg" title="action minus" alt="action minus"/> </div> <div> <img class="sp-g-contact-us__container__blue__items-holder__samsung-icon image__main lazy-load" data-src="/us/smg/etc.clientlibs/samsung/clientlibs/us/support/clientlib-common/resources/images/icon_samsung.svg" title="samsung logo" alt="samsung logo"/> </div> </div> </div> <div class="sp-g-contact-us__container__blue__items-holder__title">Contact us</div> <div class="sp-g-contact-us__container__blue__items-holder__subtitle">We're here for you.</div> <ul> <li class="SMS_chat" style="display: none" data-link_cat="support homepage" data-link_id="Text "SUPPORT"" data-link_position="homepage>blue pill" data-event_name="support_homepage_click" data-rand-ratio="100"> <a id="SMS_chat" data-sms-number="8007267864" data-sms-message="Support"> <img data-src="/us/smg/etc.clientlibs/samsung/clientlibs/us/support/clientlib-common/resources/images/sms.svg" title="sms Chat" alt="sms chat alt" class="image__main lazy-load"/> <div class="content"> <span class="title">Text "SUPPORT"</span> <span style="white-space:pre-line; font-weight: 400" class="week">to 800-SAMSUNG (800-726-7864)</span> </div> </a> </li> <li class="livechat"> <a data-link_cat="support homepage" data-link_id="Message Us" data-link_position="homepage>blue pill" data-event_name="support_homepage_click"> <img 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See <a href="https://www.samsung.com/us/trade-in/terms-and-conditions/" target="_self">Terms & Conditions</a></p> <p>1 Based on the 2024 ACSI® Survey of customers rating their TV manufacturer. Samsung was rated #1 in Overall Customer Satisfaction, Product Quality, Service Quality and Service Experience. Samsung tied with one other manufacturer for Courtesy and helpfulness of Service Tech, Service Experience and Call Center Satisfaction Index. Samsung tied with two other manufacturers for Ease of arranging service. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index. For more about the ACSI, visit <a href="https://protect2.fireeye.com/v1/url?k=6af7f532-0b8cadbc-6af64624-74fe4858bad3-f38b945470c50352&q=1&e=c925c16b-bdd8-4b83-9a67-63755edc23d6&u=http%3A%2F%2Fwww.theacsi.org%2F" title="Follow link">www.theacsi.org</a></p> <p>* Based on the 2024 ACSI® Survey of customers rating their appliance manufacturer. Samsung was rated #1 in Warranty coverage, Service Experience, Ease of Arranging Service, Courtesy and Helpfulness of Service Tech, and Timeliness of Service Repair. The #1 rating for warranty coverage is shared with one other manufacturer. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index. 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