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2.7-2.7-1.2-2.7-2.7-2.7z"></path> </svg> </a> </div> </div> </header> <div class="govuk-width-container"> <header class="header" aria-label="blog name"> <div class="govuk-grid-row"> <div class="govuk-grid-column-two-thirds"> <div class="blog-title govuk-heading-xl"> <span class="blog"><a href="https://www.blog.gov.uk/">Blog</a></span> <a href="https://gds.blog.gov.uk">Government Digital Service</a> </div> <div class="bottom blog-meta"> <dl> <dt>Organisations:</dt> <dd><a href="https://www.gov.uk/government/organisations/government-digital-service">Government Digital Service</a>, <a href="https://www.gov.uk/government/organisations/department-for-science-innovation-and-technology">Department for Science, Innovation and Technology</a></dd> </dl> </div> </div> <div class="govuk-grid-column-one-third"> <div class="bottom search-container"> <form role="search" method="get" id="searchform" class="form-search" action="https://gds.blog.gov.uk/"> <label class="govuk-label govuk-label--m" for="s">Search blog</label> <div class="search-input-wrapper"> <input enterkeyhint="search" title="Search" type="search" value="" name="s" id="s" class="search-query"> <input type="submit" id="searchsubmit" value="Search" class="btn"> </div> </form> </div> </div> </div> </header> <main id="content" class="govuk-grid-row" role="main"> <div class="govuk-grid-column-two-thirds main-content"> <article class="govuk-clearfix post-34213 post type-post status-publish format-standard has-post-thumbnail hentry category-digital-engagement category-transformation"> <div class="visible-print"> <p>https://gds.blog.gov.uk/2021/02/05/delivering-digital-transformation-through-remote-partnerships/</p> </div> <header> <h1 class="govuk-heading-xl">Delivering digital transformation through remote partnerships</h1> <div class="govuk-body-s"> <span class="govuk-visually-hidden">Posted by: </span> <a href="https://gds.blog.gov.uk/author/max-fitzhugh-delivery-manager/" title="Posts by Max Fitzhugh - Senior Delivery Manager, Government Digital Service" class="author url fn" rel="author">Max Fitzhugh - Senior Delivery Manager, Government Digital Service</a>, <a href="https://gds.blog.gov.uk/author/sarah-crandall-international-regional-engagement-manager/" title="Posts by Sarah Crandall - Delivery Manager, Government Digital Service" class="author url fn" rel="author">Sarah Crandall - Delivery Manager, Government Digital Service</a> and <a href="https://gds.blog.gov.uk/author/jude-hanan-international-principal-digital-advisor/" title="Posts by Jude Hanan - Principal Digital Advisor, Government Digital Service" class="author url fn" rel="author">Jude Hanan - Principal Digital Advisor, Government Digital Service</a>, <span class="govuk-visually-hidden">Posted on: </span><time class="updated" datetime="2021-02-05T13:00:55+00:00">5 February 2021</time> - <span class="govuk-visually-hidden">Categories: </span> <a href="https://gds.blog.gov.uk/category/digital-engagement/" rel="category tag">Digital engagement</a>, <a href="https://gds.blog.gov.uk/category/transformation/" rel="category tag">Transformation</a></div> </header> <div class="entry-content"> <p><img fetchpriority="high" decoding="async" class="aligncenter size-large wp-image-34223" src="https://gds.blog.gov.uk/wp-content/uploads/sites/60/2021/02/PXL_20210202_162011322-e1612284913775-620x413.jpg" alt="A digital collaborative board with notes outlining scope or minimum viable product goals, and sorting them into a spectrum ranging from high to low priority. Blue notes fall outside of the minimum viable product. There are also notes showing ideas for future problems to solve." width="620" height="413" srcset="https://gds.blog.gov.uk/wp-content/uploads/sites/60/2021/02/PXL_20210202_162011322-e1612284913775-620x413.jpg 620w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2021/02/PXL_20210202_162011322-e1612284913775-310x207.jpg 310w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2021/02/PXL_20210202_162011322-e1612284913775-768x512.jpg 768w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2021/02/PXL_20210202_162011322-e1612284913775-435x290.jpg 435w, https://gds.blog.gov.uk/wp-content/uploads/sites/60/2021/02/PXL_20210202_162011322-e1612284913775.jpg 960w" sizes="(max-width: 620px) 100vw, 620px" /></p> <p><span style="font-weight: 400">The Government Digital Service (GDS) is a world leader in </span><a href="https://gds.blog.gov.uk/2020/10/16/uk-claims-number-2-spot-in-oecd-digital-government-rankings/"><span style="font-weight: 400">digital government</span></a><span style="font-weight: 400"> and leads the UK鈥檚 digital transformation, which is built upon </span><a href="https://www.gov.uk/guidance/government-design-principles"><span style="font-weight: 400">principles</span></a><span style="font-weight: 400"> that reflect the role of digital in supporting an open society. The GDS International team has built partnerships across the globe with more than 30 countries who are keen to implement their own transformations.</span></p> <p><span style="font-weight: 400">GDS International is currently partnering with the governments of Rwanda and Colombia to support them to build their digital capability to deliver more efficient, transparent, secure and inclusive services for their citizens and, in the immediate term, help manage COVID-generated demands. This work is supported and funded by the Foreign, Commonwealth and Development Office (FCDO), under their Partnership for Development programme.</span></p> <p><span style="font-weight: 400">Since the start of the global pandemic, digital has been the driving force for change in how we connect; colleagues in governments across the globe are working from home and building relationships through screens. As travel restrictions have remained in place, it鈥檚 changed how we approach our work in the Partnership for Development programme, moving from working in a country, to working entirely remotely.</span></p> <h2><b>Real change, remotely</b></h2> <p><span style="font-weight: 400">Strong relationships are the foundation of our work with countries. To keep our relationships strong and the work moving forward, we鈥檝e created regular, predictable ways of working together across different organisational cultures and timezones. It also means that we regularly reflect together on how we can improve the way we work.</span></p> <p><span style="font-weight: 400">Building and maintaining connections entirely online was not always easy. We鈥檝e had to rethink and experiment with new techniques to find the best ways to help partners try out agile practices, such as </span><a href="https://www.gov.uk/service-manual/agile-delivery/writing-user-stories"><span style="font-weight: 400">user-story drafting</span></a><span style="font-weight: 400">, </span><a href="https://services.blog.gov.uk/2020/09/01/service-mapping-a-step-by-step-guide/"><span style="font-weight: 400">process mapping</span></a><span style="font-weight: 400"> and creating virtual </span><a href="https://www.atlassian.com/agile/kanban"><span style="font-weight: 400">kan-ban</span></a><span style="font-weight: 400"> boards. We鈥檝e tried and tested new on-line tools </span><span style="font-weight: 400">to visualise our work in progress and collaborate together finding </span><span style="font-weight: 400">virtual replacements for post-its and whiteboards on </span><a href="https://padlet.com/"><span style="font-weight: 400">Padlet</span></a><span style="font-weight: 400">, and </span><a href="https://trello.com/"><span style="font-weight: 400">Trello</span></a><span style="font-weight: 400">. We have also had to find new opportunities to talk about and do things like </span><a href="https://www.gov.uk/service-manual/user-research/find-user-research-participants"><span style="font-weight: 400">user mapping</span></a><span style="font-weight: 400"> and </span><a href="https://www.gov.uk/service-manual/user-research/using-in-depth-interviews"><span style="font-weight: 400">user interviews</span></a><span style="font-weight: 400"> so that we can integrate </span><a href="https://www.gov.uk/service-manual/user-research"><span style="font-weight: 400">user research</span></a><span style="font-weight: 400"> into all our delivery plans - all of which we envisage continuing even when travel is allowed again.</span></p> <p><span style="font-weight: 400">In the new year, we鈥檙e looking to expand our peer-to-peer partnership model with more countries.</span></p> <p><span style="font-weight: 400">Other areas of our work vary, depending on where partner governments are on their journeys and what their priorities are, as their most important challenges can be different. How and what we share is influenced by areas where the UK has been an early adopter or leader in digital government, and where we have been able to consolidate our breadth of expertise and experience.</span></p> <h2><b>Our work with Rwanda</b></h2> <p><span style="font-weight: 400">One of our partners is the Rwanda Information Society Authority (RISA), which leads the government鈥檚 digital transformation agenda, implementing government projects that help digitise services and the civil service in Rwanda.</span></p> <p><span style="font-weight: 400">Over this last year, we've been working with RISA to explore how we can best work together on digital transformation remotely.聽</span></p> <blockquote><p>RISA is working in partnership with GDS to further our department鈥檚 digital goals and capabilities. Based on the GDS experience and knowledge base, the partnership is contributing to the development of not only useful processes and tools, but also skills and culture change that promote our digital ambitions to deliver innovative services to citizens and organizations we support.</p></blockquote> <p style="padding-left: 40px"><i>Antoine Sebera, Government Chief Innovation Officer, Rwanda</i></p> <p><span style="font-weight: 400">The value of our work is shown in the strength of the partnerships that we are building and in what we are helping countries to deliver. These relationships have survived, and thrived, in a tumultuous year because we have focused on experimenting and adapting the way we work. Both our partners and ourselves have embraced new tools and techniques to help us adapt to these new operational contexts quickly.</span></p> <p><span style="font-weight: 400">Despite the logistical and operational challenges our goals remain the same: focusing on behaviour and culture change, capacity-building and developing a government鈥檚 digital foundations, while increasing transparency and accessibility for citizens.聽 The UK鈥檚 experience as an early leader in digital government and the breadth of Digital, Data and Technology (DDaT) expertise means there continues to be a lot to share.</span></p> <p><span style="font-weight: 400">In our next blog posts, we鈥檒l talk more about our work in Colombia, and our support for GOV.CO and Rwanda on User-Centred Design as an essential part of delivery and how it impacts their work and helps governments make better digital services.</span></p> </div> <div class="footer single"> </div> </article> <nav class="page-numbers-container page-navigation" aria-label="Pagination"> <div class="previous"> <a href="https://gds.blog.gov.uk/2021/01/19/spending-review-getting-the-right-funding-for-the-right-challenges/" rel="prev">Spending Review - getting the right funding for the right challenges</a> </div> <div class="next"> <a href="https://gds.blog.gov.uk/2021/02/22/government-as-a-platform-gaap-milestones/" rel="next">Government as a Platform (GaaP) milestones</a> </div> </nav> <h2 class="govuk-visually-hidden">Sharing and comments</h2> <div class="icons-buttons"> <h3>Share this page</h3> <ul> <li> <a target="_blank" href="https://twitter.com/intent/tweet?original_referer&url=https%3A%2F%2Fgds.blog.gov.uk%2F2021%2F02%2F05%2Fdelivering-digital-transformation-through-remote-partnerships%2F&text=Delivering+digital+transformation+through+remote+partnerships" class="twitter">Twitter</a> </li> <li> <a target="_blank" href="https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fgds.blog.gov.uk%2F2021%2F02%2F05%2Fdelivering-digital-transformation-through-remote-partnerships%2F" class="facebook">Facebook</a> </li> <li> <a target="_blank" href="https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fgds.blog.gov.uk%2F2021%2F02%2F05%2Fdelivering-digital-transformation-through-remote-partnerships%2F" class="linkedin">LinkedIn</a> </li> <li> <a href="mailto:?subject=I wanted to share this post with you from Government Digital Service&body=Delivering digital transformation through remote partnerships https://gds.blog.gov.uk/2021/02/05/delivering-digital-transformation-through-remote-partnerships/" class="email">Email</a> </li> </ul> <div class="govuk-clearfix"></div> </div> <section id="comments" class="comments"> <h3 class="govuk-heading-m">2 comments</h3> <ol class="media-list"> <li id="comment-967919" class="comment even thread-even depth-1 media comment-967919"> <div class="media-body"> <p class="govuk-body media-heading"> <span class="govuk-visually-hidden">Comment by</span> <span class="author">Innocent B Muhizi</span> <span class="govuk-visually-hidden">posted on </span> <time datetime="2021-02-17T06:20:01+00:00">17 February 2021</time> </p> <div class="comment-body"> <p>In GDS we have found a great partner who not only understands the dynamics of digital transformation, the required experience and expertise, but one who is also very committed to sharing their experience in this journey. We look forward to taking the partnership to greater heights.<br /> Innocent B. MUHIZI, Chief Executive Officer, Rwanda Information Society Authority.</p> <div class="comment-links"> <a href="https://gds.blog.gov.uk/2021/02/05/delivering-digital-transformation-through-remote-partnerships/#comment-967919" rel="external nofollow">Link to this comment</a> </div> </div> <ul class="comment odd alt thread-odd thread-alt depth-1 media unstyled comment-967919"> <li id="comment-967926" class="comment byuser comment-author-vanessaschneider bypostauthor even depth-2 media comment-967926"> <span class="govuk-visually-hidden">Replies to Innocent B Muhizi></span> <div class="media-body"> <p class="govuk-body media-heading"> <span class="govuk-visually-hidden">Comment by</span> <span class="author"><a href="https://gds.blog.gov.uk/author/vanessaschneider/">The GDS Team</a></span> <span class="govuk-visually-hidden">posted on </span> <time datetime="2021-02-17T14:45:34+00:00">17 February 2021</time> </p> <div class="comment-body"> <p>Thank you for your kind comments, Innocent.</p> <p>Together, we鈥檝e built a strong partnership. Our work with you shows the strengths of peer-to-peer partnerships, and how great collaboration creates success. We also look forward to continuing to work with you and your teams.</p> <p>Thanks,<br /> The GDS Team</p> <div class="comment-links"> <a href="https://gds.blog.gov.uk/2021/02/05/delivering-digital-transformation-through-remote-partnerships/#comment-967926" rel="external nofollow">Link to this comment</a> </div> </div> </div></li> </ul></div></li> </ol> </section> </div> <div class="govuk-grid-column-one-third sidebar-contain"> <div class="sidebar"> <h2 class="govuk-heading-m govuk-visually-hidden">Related content and links</h2> <section class="widget about_widget"><h3>Government Digital Service</h3><p>We are the digital centre of government. 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