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title="Used by 100,000+ users">Used by 100,000+ users </span></p></div><div class="description"><a class="review-link" href="#expert-review" aria-hidden="true" tabindex="-1">Our Expert UserFeedback Review</a>UserFeedback is the best survey plugin for WordPress. It's easy to use, and comes with 20+ templates, so you can create engaging user surveys in minutes. </div><div class="solution-review-cta">Have you used "UserFeedback" before? <a href="#respond">Add Your Review</a> to help the community.</div></div><div class="hosting-summary"><div class="pros-cons"><p class="pros-label"><svg width="12" height="12" aria-hidden="true" role="img" focusable="false"><use xlink:href="#regular-thumbs-up"></use></svg>Pros:</p><ul> <li>Ask as many questions as you want, to an unlimited number of visitors</li> <li>Support for several question types including multiple choice</li> <li>Randomized answers</li> <li>Pre-built question templates</li> <li>Integrates with Google Analytics and MonsterInsights</li> <li>Export responses into CSV or Excel</li> </ul> </div><div class="discount"><p class="discount__title">WPBeginners users can claim a <strong>50% discount!</strong></p><a class="wp-block-button__link large" href="https://www.userfeedback.com/" target="_blank" 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It's easy to use, and comes with 20+ templates, so you can create engaging user surveys in minutes. ", "itemReviewed": { "@type": "Product", "name": "UserFeedback", "image": "https:\/\/www.wpbeginner.com\/wp-content\/uploads\/2023\/11\/userfeedback-monsterinsights-wordpress.png", "brand": { "@type": "Brand", "name": "UserFeedback" }, "aggregateRating": { "@type": "AggregateRating", "ratingValue": "5", "ratingCount": "710" } }, "reviewRating": { "@type": "Rating", "ratingValue": "5" }, "author": { "@type": "Person", "name": "Syed Balkhi", "description": "Syed Balkhi is an award winning entrepreneur and the founder of WPBeginner. Syed has over 14 years of experience in the tech industry and developing websites. He has helped thousands of business owners get started with WordPress. Due to his unique background and experiences, he is considered among the leading experts in the web hosting industry." }, "publisher": { "@type": "Organization", "name": "WPBeginner", "logo": { "@type": "ImageObject", "url": "https:\/\/www.wpbeginner.com\/wp-content\/uploads\/2010\/02\/wpbeginner-logo-520.png", "height": "130", "width": "520" } } }</script><article class="type-solution entry" aria-label="UserFeedback"><header class="entry-header"><h2 id="expert-review" class="entry-title">UserFeedback Review: Is It the Right Survey Plugin for You?</h2><p class="entry-meta">By <a href="https://www.wpbeginner.com/author/wpbeginner/">Editorial Staff</a> | <time itemprop="dateModified" datetime="2024-07-31T11:39:30-04:00">July 31, 2024</time> | <a class="reader-disclosure__link" href="#reader-disclosure">Reader Disclosure</a></p></header><div class="entry-content"> <p>We can’t overstate the importance of listening to your audience. In fact, WPBeginner has acquired new products, launched <a href="https://www.wpbeginner.com/services/" title="WPBeginner's pro WordPress services">pro WordPress services</a>, and added new features based on our annual reader survey and other user feedback. </p> <p>So, what’s the first step to giving your audience what they want? The answer is finding the right survey plugin. </p> <p>In this detailed UserFeedback review, we’ll look at its features, support, and pricing to help you decide whether it’s the right survey plugin for you.</p> <figure class="wp-block-image size-full"><a href="https://www.userfeedback.com/" target="_blank" rel="noreferrer noopener"><img title="Is UserFeedback the right WordPress survey plugin for you?" decoding="async" width="680" height="385" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='385'%20viewBox='0%200%20680%20385'%3E%3C/svg%3E" alt="Is UserFeedback the right WordPress survey plugin for you?" class="wp-image-224750 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-survey-wordpress.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-survey-wordpress.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-survey-wordpress-300x170.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="Is UserFeedback the right WordPress survey plugin for you?" decoding="async" width="680" height="385" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-survey-wordpress.png" alt="Is UserFeedback the right WordPress survey plugin for you?" class="wp-image-224750" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-survey-wordpress.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-survey-wordpress-300x170.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></a></figure> <h4 class="wp-block-heading">UserFeedback Review: Why Use It in WordPress?</h4> <p>Struggling to understand how users interact with your website? <a href="https://www.userfeedback.com/" target="_blank" rel="noopener" title="The UserFeedback survey plugin for WordPress">UserFeedback</a> is a survey plugin that can collect quality feedback from the people who visit your website. </p> <figure class="wp-block-image size-full"><img title="An example of a survey, created using UserFeedback" decoding="async" width="680" height="389" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='389'%20viewBox='0%200%20680%20389'%3E%3C/svg%3E" alt="An example of a survey, created using UserFeedback" class="wp-image-225791 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-example-userfeedback.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-example-userfeedback.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-example-userfeedback-300x172.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="An example of a survey, created using UserFeedback" decoding="async" width="680" height="389" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-example-userfeedback.png" alt="An example of a survey, created using UserFeedback" class="wp-image-225791" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-example-userfeedback.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-example-userfeedback-300x172.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <p>In this way, you can find out what’s working and what isn’t, so you can improve your <a href="https://www.wpbeginner.com/wp-tutorials/woocommerce-tutorial-ultimate-guide/" title="WooCommerce Made Simple: A Step-by-Step Tutorial [+ Resources]">WooCommerce</a> products, services, customer service, and more.</p> <p>With over 20 questionnaire templates and a user-friendly editor, you can create all kinds of surveys with ease.</p> <figure class="wp-block-image size-full"><img title="UserFeedback's built-in question templates" decoding="async" width="680" height="384" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='384'%20viewBox='0%200%20680%20384'%3E%3C/svg%3E" alt="UserFeedback's built-in question templates" class="wp-image-225793 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-question-templates.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-question-templates.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-question-templates-300x169.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="UserFeedback's built-in question templates" decoding="async" width="680" height="384" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-question-templates.png" alt="UserFeedback's built-in question templates" class="wp-image-225793" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-question-templates.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-question-templates-300x169.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <p>UserFeedback comes with multiple question types so you can get exactly the information you want, in a way that gets lots of engagement from the people who visit your website. </p> <p>UserFeedback also has targeting options so you can control exactly where each survey appears. For example, you might ask users for feedback once they scroll halfway down a <a href="https://www.wpbeginner.com/wp-tutorials/how-to-customize-woocommerce-product-pages/" title="How to Customize WooCommerce Product Pages (No Code Method)">WooCommerce product page</a>, or after they’ve spent 20 seconds on a particular <a href="https://www.wpbeginner.com/wp-tutorials/how-to-create-a-landing-page-with-wordpress/" title="How to Create a Landing Page With WordPress">landing page</a>. </p> <figure class="wp-block-image size-full"><img title="Timing your online surveys and quizzes" decoding="async" width="680" height="320" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='320'%20viewBox='0%200%20680%20320'%3E%3C/svg%3E" alt="Timing your online surveys and quizzes " class="wp-image-225794 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/targeting-survey-userfeedback.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/targeting-survey-userfeedback.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/targeting-survey-userfeedback-300x141.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="Timing your online surveys and quizzes" decoding="async" width="680" height="320" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/targeting-survey-userfeedback.png" alt="Timing your online surveys and quizzes " class="wp-image-225794" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/targeting-survey-userfeedback.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/targeting-survey-userfeedback-300x141.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <p>If you’re looking for a free plugin, then you can download <a href="https://wordpress.org/plugins/userfeedback-lite/" target="_blank" rel="noopener" title="The free User Feedback WordPress plugin">User Feedback</a> from the official WordPress repository. </p> <p>This plugin has essential features that allow you to create as many surveys as you want. It has 5 built-in templates, plus a blank design so you can create a survey from scratch. </p> <figure class="wp-block-image size-full"><a href="https://wordpress.org/plugins/userfeedback-lite/" target="_blank" rel="noreferrer noopener"><img title="The free UserFeedback WordPress plugin" decoding="async" width="680" height="319" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='319'%20viewBox='0%200%20680%20319'%3E%3C/svg%3E" alt="The free UserFeedback WordPress plugin" class="wp-image-225795 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-free-plugin.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-free-plugin.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-free-plugin-300x141.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="The free UserFeedback WordPress plugin" decoding="async" width="680" height="319" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-free-plugin.png" alt="The free UserFeedback WordPress plugin" class="wp-image-225795" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-free-plugin.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-free-plugin-300x141.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></a></figure> <p>However, if you want to schedule surveys, ask different questions based on the visitor’s device, randomize the answers, and unlock other powerful features, then you’ll need to upgrade to the premium UserFeedback plugin.</p> <h4 class="wp-block-heading">UserFeedback Review: Is it the Right Survey Plugin for You?</h4> <p>The right survey plugin can help you get valuable feedback from visitors, users, and customers. You can then fix any problems, improve areas that visitors are unhappy with, or even add new products or features based on customer feedback.</p> <p>That said, in this UserFeedback review we’ll see if it’s the right survey plugin for your <a href="https://www.wpbeginner.com/guides/" title="How to Make a WordPress Website (Ultimate Guide)">WordPress website</a>. </p> <p><strong>1. Easy to Use</strong></p> <p>You can <a href="https://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/" title="How to Install a WordPress Plugin – Step by Step for Beginners">install and activate</a> UserFeedback, just like any other WordPress plugin. </p> <p>Once the plugin is up and running, you can create your first survey in minutes and without having to write any code, or complete any complicated set up.</p> <figure class="wp-block-image size-full"><img title="The user-friendly survey builder for WordPress" decoding="async" width="680" height="372" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='372'%20viewBox='0%200%20680%20372'%3E%3C/svg%3E" alt="The user-friendly survey builder for WordPress" class="wp-image-225796 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-builder-userfeedback.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-builder-userfeedback.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-builder-userfeedback-300x164.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="The user-friendly survey builder for WordPress" decoding="async" width="680" height="372" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-builder-userfeedback.png" alt="The user-friendly survey builder for WordPress" class="wp-image-225796" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-builder-userfeedback.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-builder-userfeedback-300x164.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <p>Simply type in your questions and answers, and follow the onscreen instructions to configure the survey settings. </p> <p>When you’re finished, UserFeedback will show a helpful summary of how the survey will act on your <a href="https://www.wpbeginner.com/start-a-wordpress-blog/" title="How to Start a WordPress Blog (Beginner’s Guide)">WordPress blog</a> or website.</p> <figure class="wp-block-image size-full"><img title="A summary of a survey, created using UserFeedback" decoding="async" width="680" height="370" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='370'%20viewBox='0%200%20680%20370'%3E%3C/svg%3E" alt="A summary of a survey, created using UserFeedback" class="wp-image-226028 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-summary-wordpress.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-summary-wordpress.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-summary-wordpress-300x163.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="A summary of a survey, created using UserFeedback" decoding="async" width="680" height="370" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-summary-wordpress.png" alt="A summary of a survey, created using UserFeedback" class="wp-image-226028" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-summary-wordpress.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-summary-wordpress-300x163.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <p>If you’re happy with how the survey is set up, then you can go ahead and make it live by clicking a button. </p> <p><strong>2. Over 20 Ready-Made Templates</strong></p> <p>To help you create surveys fast, UserFeedback comes with pre-built question templates. </p> <figure class="wp-block-image size-full"><img title="UserFeedback's ready-made quiz templates" decoding="async" width="680" height="330" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='330'%20viewBox='0%200%20680%20330'%3E%3C/svg%3E" alt="UserFeedback's ready-made quiz templates " class="wp-image-225804 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-feedback-templates.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-feedback-templates.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-feedback-templates-300x146.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="UserFeedback's ready-made quiz templates" decoding="async" width="680" height="330" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-feedback-templates.png" alt="UserFeedback's ready-made quiz templates " class="wp-image-225804" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-feedback-templates.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-feedback-templates-300x146.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <p>If you run a store, then you’ll find ready-made surveys that help you learn more about your visitors, their experiences on your website, and what they think about your prices. </p> <p>You can use this information to optimize your online store, get more conversions, and <a href="https://www.wpbeginner.com/beginners-guide/grow-your-business-online-without-a-lot-of-money/" title="Tips to Grow Your Business Online (without A Lot of Money)">grow your online business</a>.</p> <figure class="wp-block-image size-full"><img title="A built-in eCommerce survey template" decoding="async" width="680" height="331" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='331'%20viewBox='0%200%20680%20331'%3E%3C/svg%3E" alt="A built-in eCommerce survey template" class="wp-image-226055 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-ecommerce-template.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-ecommerce-template.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-ecommerce-template-300x146.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="A built-in eCommerce survey template" decoding="async" width="680" height="331" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-ecommerce-template.png" alt="A built-in eCommerce survey template" class="wp-image-226055" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-ecommerce-template.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-ecommerce-template-300x146.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <p>All these templates are fully customizable, so you can add and remove questions, change the messaging, make certain questions mandatory, and more.</p> <p><strong>3. Ask Unlimited Questions</strong></p> <p>With UserFeedback, you can ask visitors as many questions as you want, to get all the information you need. You can even ask follow-up questions and use comment boxes to learn why the visitor answered your survey in the way they did. </p> <p>If you run an <a href="https://www.wpbeginner.com/wp-tutorials/how-to-create-an-online-marketplace-using-wordpress/" title="How to Create an Online Marketplace using WordPress">online marketplace</a>, then you might ask visitors to rate their shopping experience and then use a comment box to find out why they gave you that rating.</p> <p>UserFeedback also doesn’t limit how many people you can survey. This means you can keep using the same plugin, even if you <a href="https://www.wpbeginner.com/beginners-guide/how-to-increase-your-blog-traffic/" title="How to Increase Your Blog Traffic – The Easy Way (Proven Tips)">increase your blog traffic</a> and get lots of new visitors. </p> <figure class="wp-block-image size-full"><img title="Adding questions to an online popup" decoding="async" width="680" height="297" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='297'%20viewBox='0%200%20680%20297'%3E%3C/svg%3E" alt="Adding questions to an online popup" class="wp-image-225797 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/adding-questions-survey.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/adding-questions-survey.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/adding-questions-survey-300x131.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="Adding questions to an online popup" decoding="async" width="680" height="297" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/adding-questions-survey.png" alt="Adding questions to an online popup" class="wp-image-225797" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/adding-questions-survey.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/adding-questions-survey-300x131.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <p><strong>4. Choose From Multiple Question Types</strong></p> <p>As already mentioned in this UserFeedback review, you can ask multiple choice or free form questions. For example, you might ask shoppers if they’d prefer free shipping or faster shipping so you can improve the customer experience and keep people coming back to your <a href="https://www.wpbeginner.com/wp-tutorials/how-to-start-an-online-store/" title="How to Start an Online Store (Step by Step)">online store</a>. </p> <p>You can even ask for a star rating, which his perfect if you <a href="https://www.wpbeginner.com/plugins/how-to-sell-digital-downloads-on-wordpress-beginners-guide/" title="How to Sell Digital Downloads on WordPress (Beginner’s Guide)">sell digital downloads</a> or physical products on an eCommerce store. </p> <p>You might even ask readers to rate individual articles on your WordPress blog, so you can find out what posts they like the best and then create more of that content. </p> <figure class="wp-block-image size-full"><img title="Getting star ratings for your WooCommerce products, digital downloads, or services" decoding="async" width="680" height="344" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='344'%20viewBox='0%200%20680%20344'%3E%3C/svg%3E" alt="Getting star ratings for your WooCommerce products, digital downloads, or services" class="wp-image-225799 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/star-rating-userfeedback.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/star-rating-userfeedback.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/star-rating-userfeedback-300x152.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="Getting star ratings for your WooCommerce products, digital downloads, or services" decoding="async" width="680" height="344" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/star-rating-userfeedback.png" alt="Getting star ratings for your WooCommerce products, digital downloads, or services" class="wp-image-225799" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/star-rating-userfeedback.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/star-rating-userfeedback-300x152.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <p>If you want to collect more information, then you can add comment boxes to your surveys. </p> <p>This is perfect for getting additional feedback, thoughts, and ideas from the people who visit your website. For example, if you run a <a href="https://www.wpbeginner.com/wp-tutorials/how-to-easily-create-a-restaurant-website-with-wordpress/" title="How to Easily Create a Restaurant Website with WordPress">restaurant website</a> then you might ask visitors what items they’d like to see on your menu.</p> <figure class="wp-block-image size-full"><img title="An example of an online questionnaire" decoding="async" width="680" height="385" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='385'%20viewBox='0%200%20680%20385'%3E%3C/svg%3E" alt="An example of an online questionnaire " class="wp-image-225801 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/text-box-userfeedback.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/text-box-userfeedback.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/text-box-userfeedback-300x170.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="An example of an online questionnaire" decoding="async" width="680" height="385" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/text-box-userfeedback.png" alt="An example of an online questionnaire " class="wp-image-225801" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/text-box-userfeedback.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/text-box-userfeedback-300x170.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <p><strong>5. Create Mandatory Questions</strong></p> <p>Some questions may be more important than others. </p> <p>With that in mind, UserFeedback allows you to mark fields as required, so visitors must complete them before submitting their answers. </p> <figure class="wp-block-image size-full"><img title="How to mark a survey question as required" decoding="async" width="680" height="245" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='245'%20viewBox='0%200%20680%20245'%3E%3C/svg%3E" alt="How to mark a survey question as required" class="wp-image-226050 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/required-survey-question.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/required-survey-question.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/required-survey-question-300x108.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="How to mark a survey question as required" decoding="async" width="680" height="245" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/required-survey-question.png" alt="How to mark a survey question as required" class="wp-image-226050" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/required-survey-question.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/required-survey-question-300x108.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <p><strong>6. Randomized Answers</strong></p> <p>If you create multiple choice questions, then it’s important to think about the order those answers appear in. Research shows that respondents tend to favor choices at the beginning and end of a list, since they’re more memorable. This can affect the accuracy of your results. </p> <p>UserFeedback helps minimize this order bias by randomizing your answers. </p> <figure class="wp-block-image size-full"><img title="How to randomize the answers on your online marketplace or store" decoding="async" width="680" height="379" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='379'%20viewBox='0%200%20680%20379'%3E%3C/svg%3E" alt="How to randomize the answers on your online marketplace or store" class="wp-image-225807 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/randomizing-answers-feedback.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/randomizing-answers-feedback.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/randomizing-answers-feedback-300x167.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="How to randomize the answers on your online marketplace or store" decoding="async" width="680" height="379" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/randomizing-answers-feedback.png" alt="How to randomize the answers on your online marketplace or store" class="wp-image-225807" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/randomizing-answers-feedback.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/randomizing-answers-feedback-300x167.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <p>This is also useful when you suspect visitors might complete the same survey multiple times. For example, if you create a post purchase satisfaction survey, then randomizing the answers can keep shoppers engaged, even if they’ve seen this survey before. </p> <p><strong>7. Device Type Targeting</strong></p> <p>UserFeedback can show or hide surveys depending on the visitor’s device. For example, you might avoid showing surveys on mobile devices since they typically have smaller screens, and may find surveys distracting.</p> <figure class="wp-block-image size-full"><img title="Targeting devices with UserFeedback's smart rules" decoding="async" width="680" height="316" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='316'%20viewBox='0%200%20680%20316'%3E%3C/svg%3E" alt="Targeting devices with UserFeedback's smart rules" class="wp-image-225810 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/hiding-surveys-mobile.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/hiding-surveys-mobile.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/hiding-surveys-mobile-300x139.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="Targeting devices with UserFeedback's smart rules" decoding="async" width="680" height="316" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/hiding-surveys-mobile.png" alt="Targeting devices with UserFeedback's smart rules" class="wp-image-225810" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/hiding-surveys-mobile.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/hiding-surveys-mobile-300x139.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <p>You can even create different surveys for desktop, tablet, and mobile users. For example, if you’re asking for feedback on your website’s design, then you might ask different questions about the mobile browsing experience, compared to the desktop experience.</p> <p><strong>8. Add a Survey Delay</strong></p> <p>Showing a survey as soon as someone arrives on your site, can increase your <a href="https://www.wpbeginner.com/beginners-guide/how-to-increase-pageviews-and-reduce-bounce-rate-in-wordpress/" title="How to Increase Pageviews and Reduce Bounce Rate in WordPress">bounce rate</a>. The good news is that UserFeedback allows you to add a delay, so users only see the survey after they’ve been on your site for a certain about of time. </p> <figure class="wp-block-image size-full"><img title="Adding a delay to your WordPress blog or settings" decoding="async" width="680" height="329" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='329'%20viewBox='0%200%20680%20329'%3E%3C/svg%3E" alt="Adding a delay to your WordPress blog or settings" class="wp-image-225812 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/adding-delay-survey.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/adding-delay-survey.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/adding-delay-survey-300x145.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="Adding a delay to your WordPress blog or settings" decoding="async" width="680" height="329" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/adding-delay-survey.png" alt="Adding a delay to your WordPress blog or settings" class="wp-image-225812" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/adding-delay-survey.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/adding-delay-survey-300x145.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <p>You can also show the survey when a user scrolls halfway down the page.</p> <p>By using these settings, you can show surveys to people who are already engaged and interested in your content. This means they’re more likely to answer your questions, and less likely to get annoyed with the survey and abandon your site as a result. </p> <p><strong>8. Add Surveys to Any Page, Post, or Widget-Ready Area</strong></p> <p>By default, your survey will immediately appear on all the pages across your entire website. This may work for short surveys that are highly relevant, no matter what page the visitor is looking at. </p> <p>However, sometimes you might need more control over where a survey appears. For example, you could add a survey to your Services page, so you can <a href="https://www.wpbeginner.com/beginners-guide/lead-generation-in-wordpress/" title="How to Do Lead Generation in WordPress Like a Pro">do lead generation</a>. That said, showing the same survey on the checkout page may distract the visitor, and stop them from completing the checkout process. </p> <figure class="wp-block-image size-full"><img title="An example of a survey, embedded in WordPress" decoding="async" width="680" height="385" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='385'%20viewBox='0%200%20680%20385'%3E%3C/svg%3E" alt="An example of a survey, embedded in WordPress" class="wp-image-225808 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/embedded-survey-wordpress.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/embedded-survey-wordpress.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/embedded-survey-wordpress-300x170.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="An example of a survey, embedded in WordPress" decoding="async" width="680" height="385" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/embedded-survey-wordpress.png" alt="An example of a survey, embedded in WordPress" class="wp-image-225808" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/embedded-survey-wordpress.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/embedded-survey-wordpress-300x170.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <p>With that said, no UserFeedback review would be complete without confirming that you can add your quiz to a specific page or post using <a href="https://www.wpbeginner.com/wp-tutorials/how-to-add-a-shortcode-in-wordpress/" title="How to Add a Shortcode in WordPress (Beginner’s Guide)">shortcode</a>.</p> <p>You can also limit the survey to content that has a particular <a href="https://www.wpbeginner.com/plugins/how-to-add-categories-and-tags-for-wordpress-pages/" title="How to Add Categories and Tags for WordPress Pages">category or tag</a>, a specific URL, or other characteristics, using targeting rules. </p> <figure class="wp-block-image size-full"><img title="Controlling where surveys appear on your WordPress website or online store" decoding="async" width="680" height="260" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='260'%20viewBox='0%200%20680%20260'%3E%3C/svg%3E" alt="Controlling where surveys appear on your WordPress website or online store" class="wp-image-226078 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-rule-category.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-rule-category.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-rule-category-300x115.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="Controlling where surveys appear on your WordPress website or online store" decoding="async" width="680" height="260" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-rule-category.png" alt="Controlling where surveys appear on your WordPress website or online store" class="wp-image-226078" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-rule-category.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-rule-category-300x115.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <p>Using these settings, you can create multiple exclusion or inclusion rules.</p> <p>In this way, you can control exactly where the survey appears on your site.</p> <figure class="wp-block-image size-full"><img title="Adding multiple rules to your survey with UserFeedback" decoding="async" width="680" height="323" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='323'%20viewBox='0%200%20680%20323'%3E%3C/svg%3E" alt="Adding multiple rules to your survey with UserFeedback" class="wp-image-226080 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/multiple-survey-rules.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/multiple-survey-rules.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/multiple-survey-rules-300x143.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="Adding multiple rules to your survey with UserFeedback" decoding="async" width="680" height="323" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/multiple-survey-rules.png" alt="Adding multiple rules to your survey with UserFeedback" class="wp-image-226080" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/multiple-survey-rules.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/multiple-survey-rules-300x143.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <p>Another option is adding the survey to a widget-ready area such as the sidebar or footer. </p> <p>This can be an easy way to show the same survey across your entire site, without distracting from the main page content. </p> <figure class="wp-block-image size-full"><img title="Showing a survey in the WordPress sidebar or similar area" decoding="async" width="680" height="344" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='344'%20viewBox='0%200%20680%20344'%3E%3C/svg%3E" alt="Showing a survey in the WordPress sidebar or similar area" class="wp-image-225809 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-widget-survey.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-widget-survey.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-widget-survey-300x152.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="Showing a survey in the WordPress sidebar or similar area" decoding="async" width="680" height="344" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-widget-survey.png" alt="Showing a survey in the WordPress sidebar or similar area" class="wp-image-225809" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-widget-survey.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-widget-survey-300x152.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <p><strong>9. Fully Customizable</strong> <strong>Survey Widget</strong></p> <p>UserFeedback allows you to customize the built-in widget to perfectly match your brand and <a href="https://www.wpbeginner.com/showcase/best-wordpress-themes/" title="Most Popular and Best WordPress Themes (Expert Pick)">WordPress theme</a>. </p> <figure class="wp-block-image size-full"><img title="Customizing the feedback and survey widget in WordPress" decoding="async" width="680" height="385" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='385'%20viewBox='0%200%20680%20385'%3E%3C/svg%3E" alt="Customizing the feedback and survey widget in WordPress" class="wp-image-225806 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/customizing-widget-feedback.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/customizing-widget-feedback.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/customizing-widget-feedback-300x170.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="Customizing the feedback and survey widget in WordPress" decoding="async" width="680" height="385" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/customizing-widget-feedback.png" alt="Customizing the feedback and survey widget in WordPress" class="wp-image-225806" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/customizing-widget-feedback.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/customizing-widget-feedback-300x170.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <p>You can <a href="https://www.wpbeginner.com/wp-tutorials/how-to-change-font-in-wordpress/" title="How to Change Fonts in Your WordPress Theme (Easy Ways)">change the font</a>, background color, widget label, icon color, and more. You can also set the widget to appear in different positions, so it doesn’t distract from the rest of your site’s content.</p> <p>As you make changes, UserFeedback shows a live preview. This makes it easy to try different settings, to see what looks the best on your website. </p> <p><strong>10. Google Analytics Integration </strong></p> <p>UserFeedback works with both <a href="https://www.monsterinsights.com" target="_blank" title="MonsterInsights - WordPress Analytics Plugin" rel="noopener">MonsterInsights</a> and Google Analytics. </p> <figure class="wp-block-image size-full"><img title="Enabling Google Analytics for UserFeedback using MonsterInsights" decoding="async" width="680" height="273" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='273'%20viewBox='0%200%20680%20273'%3E%3C/svg%3E" alt="Enabling Google Analytics for UserFeedback using MonsterInsights" class="wp-image-226116 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/google-analytics-integration.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/google-analytics-integration.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/google-analytics-integration-300x120.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="Enabling Google Analytics for UserFeedback using MonsterInsights" decoding="async" width="680" height="273" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/google-analytics-integration.png" alt="Enabling Google Analytics for UserFeedback using MonsterInsights" class="wp-image-226116" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/google-analytics-integration.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/google-analytics-integration-300x120.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <p>You can even use analytics event tracking to segment and track which users are responding to your questions. </p> <p>If you’re not already using an analytics solution, then please see our guide on <a href="https://www.wpbeginner.com/beginners-guide/how-to-install-google-analytics-in-wordpress/" title="How to Install Google Analytics in WordPress for Beginners">how to install Google Analytics in WordPress.</a></p> <p><strong>11. Detailed Built-in Analytics</strong></p> <p>Once you have some feedback, you’ll want to study it to see how you can improve your content, products, services, or the <a href="https://www.wpbeginner.com/beginners-guide/user-experience-feedback-questions/" title="User Experience Feedback Questions to Ask Website Visitors">user experience</a>.</p> <p>You can get an overview of the responses from the UserFeedback dashboard.</p> <figure class="wp-block-image size-full"><img title="Studying the results of your surveys in WordPress" decoding="async" width="680" height="384" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='384'%20viewBox='0%200%20680%20384'%3E%3C/svg%3E" alt="Studying the results of your surveys in WordPress" class="wp-image-226117 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-results-overview.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-results-overview.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-results-overview-300x169.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="Studying the results of your surveys in WordPress" decoding="async" width="680" height="384" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-results-overview.png" alt="Studying the results of your surveys in WordPress" class="wp-image-226117" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-results-overview.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-results-overview-300x169.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <p>You can also open the analytics for individual surveys, to see its total number of responses and impressions. This can help you identify the UserFeedback surveys that are getting the most views and engagement. </p> <p>Here, you’ll also find each response, along with the percentage of people who chose each option in a multiple choice question. </p> <figure class="wp-block-image size-full"><img title="Analyzing survey results in WordPress" decoding="async" width="680" height="291" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='291'%20viewBox='0%200%20680%20291'%3E%3C/svg%3E" alt="Analyzing survey results in WordPress" class="wp-image-226118 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-results-userfeedback.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-results-userfeedback.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-results-userfeedback-300x128.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="Analyzing survey results in WordPress" decoding="async" width="680" height="291" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-results-userfeedback.png" alt="Analyzing survey results in WordPress" class="wp-image-226118" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-results-userfeedback.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-results-userfeedback-300x128.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <p>If you want even more information, then you can open an individual response. </p> <p>This shows the time the response was submitted, the page that generated this response, the user’s IP and browser, and more.</p> <figure class="wp-block-image size-full"><img title="Seeing the individual survey responses" decoding="async" width="680" height="335" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='335'%20viewBox='0%200%20680%20335'%3E%3C/svg%3E" alt="Seeing the individual survey responses" class="wp-image-226119 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-feedback-response.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-feedback-response.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-feedback-response-300x148.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="Seeing the individual survey responses" decoding="async" width="680" height="335" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-feedback-response.png" alt="Seeing the individual survey responses" class="wp-image-226119" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-feedback-response.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-feedback-response-300x148.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <p><strong>12. Export Survey Data</strong></p> <p>Sometimes you may need to share UserFeedback data with people who don’t have access to the WordPress dashboard. Creating accounts for all these people isn’t good for your <a href="https://www.wpbeginner.com/wordpress-security/" title="The Ultimate WordPress Security Guide – Step by Step">WordPress security</a>, and may put your site at risk.</p> <p>With that in mind, you can export all your UserFeedback data as a CSV or Excel file. You can then share these files with anyone else who needs access to your data. </p> <figure class="wp-block-image size-full"><img title="Exporting user feedback information" decoding="async" width="680" height="268" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='268'%20viewBox='0%200%20680%20268'%3E%3C/svg%3E" alt="Exporting user feedback information " class="wp-image-225816 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/export-responses-userfeedback.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/export-responses-userfeedback.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/export-responses-userfeedback-300x118.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="Exporting user feedback information" decoding="async" width="680" height="268" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/export-responses-userfeedback.png" alt="Exporting user feedback information " class="wp-image-225816" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/export-responses-userfeedback.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/export-responses-userfeedback-300x118.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <p>This feature also allows you to import UserFeedback data into a spreadsheet, <a href="https://www.wpbeginner.com/showcase/best-crm-software-for-small-businesses-compared/" title="Best CRM Apps for Small Businesses (With Free Options)">customer relationship management</a> program, or similar software, so you can analyze it more easily. This can help you spot trends and make decisions based on real data. </p> <p><strong>13. Customizable Email Notifications </strong></p> <p>UserFeedback has a dashboard where it shows detailed information about how each survey is performing, and the individual responses. </p> <p>UserFeedback can also notify you every time someone completes a survey, so you don’t need to log into the dashboard.</p> <figure class="wp-block-image size-full"><img title="Getting email notifications about surveys" decoding="async" width="680" height="385" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='385'%20viewBox='0%200%20680%20385'%3E%3C/svg%3E" alt="Getting email notifications about surveys" class="wp-image-226121 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-notifications-userfeedback.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-notifications-userfeedback.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-notifications-userfeedback-300x170.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="Getting email notifications about surveys" decoding="async" width="680" height="385" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-notifications-userfeedback.png" alt="Getting email notifications about surveys" class="wp-image-226121" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-notifications-userfeedback.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/survey-notifications-userfeedback-300x170.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <p>After setting up these notifications, you’ll want to make sure the emails arrive safely in your inbox and not in the spam folder. For that reason, we always recommend using an <a href="https://www.wpbeginner.com/showcase/best-smtp-service-providers-with-high-email-deliverability/" title="Best SMTP Service Providers with High Email Deliverability">SMTP service provider</a> to <a href="https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-not-sending-email-issue/" title="How to Fix WordPress Not Sending Email Issue">fix the problem with WordPress not sending emails properly</a>.</p> <p>After choosing an SMTP provider, you can set up the popular <a href="https://wpmailsmtp.com" target="_blank" title="WP Mail SMTP - Fix WordPress Email Deliverability" rel="noopener">WP Mail SMTP</a> plugin directly in the UserFeedback dashboard.</p> <figure class="wp-block-image size-full"><img title="Enabling SMTP inside the UserFeedback WordPress plugin" decoding="async" width="680" height="329" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='329'%20viewBox='0%200%20680%20329'%3E%3C/svg%3E" alt="Enabling SMTP inside the UserFeedback WordPress plugin" class="wp-image-226122 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-wpmail-smtp.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-wpmail-smtp.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-wpmail-smtp-300x145.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="Enabling SMTP inside the UserFeedback WordPress plugin" decoding="async" width="680" height="329" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-wpmail-smtp.png" alt="Enabling SMTP inside the UserFeedback WordPress plugin" class="wp-image-226122" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-wpmail-smtp.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-wpmail-smtp-300x145.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <p><strong>14. Professional and Community Support</strong></p> <p>In this UserFeedback review, you’ve seen how the plugin can quickly and easily add surveys to your WordPress website. However, sometimes you may need some extra support. </p> <p>If you prefer to find the answers yourself, then UserFeedback has useful <a href="https://www.userfeedback.com/docs/" target="_blank" rel="noopener" title="The UserFeedback online documentation and FAQ">online documentation and an FAQ</a>. </p> <figure class="wp-block-image size-full"><a href="https://www.userfeedback.com/docs/" target="_blank" rel="noreferrer noopener"><img title="userfeedback-online-documentation" decoding="async" width="680" height="300" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='300'%20viewBox='0%200%20680%20300'%3E%3C/svg%3E" alt="The UserFeedback online documentation" class="wp-image-224747 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-online-documentation.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-online-documentation.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-online-documentation-300x132.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="userfeedback-online-documentation" decoding="async" width="680" height="300" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-online-documentation.png" alt="The UserFeedback online documentation" class="wp-image-224747" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-online-documentation.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-online-documentation-300x132.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></a></figure> <p>You’ll also get access to professional support.</p> <p>Simply raise a support request in your account, and a member of the UserFeedback team will respond within 24 hours, Monday-Friday. </p> <figure class="wp-block-image size-full"><img title="Getting professional support for UserFeedback" decoding="async" width="680" height="384" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='384'%20viewBox='0%200%20680%20384'%3E%3C/svg%3E" alt="Getting professional support for UserFeedback" class="wp-image-226134 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-support-portal.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-support-portal.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-support-portal-300x169.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="Getting professional support for UserFeedback" decoding="async" width="680" height="384" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-support-portal.png" alt="Getting professional support for UserFeedback" class="wp-image-226134" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-support-portal.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-support-portal-300x169.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></figure> <h4 class="wp-block-heading">UserFeedback Review: Pricing and Plans</h4> <p>If you want to create simple surveys, then the <a href="https://wordpress.org/plugins/userfeedback-lite/" target="_blank" rel="noopener" title="The free UserFeedback WordPress plugin">free UserFeedback plugin</a> is a great choice. It comes with a selection of built-in templates, multiple question types, and integrates with Google Analytics.</p> <p>However, if you want to unlock additional templates and features such as device targeting, then you’ll need to upgrade to a premium plan. </p> <figure class="wp-block-image size-full"><a href="https://www.userfeedback.com/pricing/" target="_blank" rel="noreferrer noopener"><img title="The UserFeedback pricing plans" decoding="async" width="680" height="269" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='680'%20height='269'%20viewBox='0%200%20680%20269'%3E%3C/svg%3E" alt="The UserFeedback pricing plans" class="wp-image-224752 perfmatters-lazy" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-pricing-plans.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-pricing-plans.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-pricing-plans-300x119.png 300w" data-sizes="(max-width: 680px) 100vw, 680px" /><noscript><img title="The UserFeedback pricing plans" decoding="async" width="680" height="269" src="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-pricing-plans.png" alt="The UserFeedback pricing plans" class="wp-image-224752" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-pricing-plans.png 680w, https://www.wpbeginner.com/wp-content/uploads/2023/10/userfeedback-pricing-plans-300x119.png 300w" sizes="(max-width: 680px) 100vw, 680px" /></noscript></a></figure> <p>There are three UserFeedback pricing plans to choose from:</p> <ul class="wp-block-list"> <li><strong>Plus.</strong> For $49.50 per year, this plan unlocks the advanced star rating and NPS question types, and comes with 20+ premium templates. You can also add your own branding to the UserFeedback widget, and export the results into a CSV or XLSX file. </li> <li><strong>Pro. </strong>Priced at $99.50 per year, the Pro plan allows you to install UserFeedback on 5 websites. You can also schedule surveys, target specific devices, and eliminate bias with randomized answers. These advanced features make UserFeedback Pro a great option for online stores, or anyone who <a href="https://www.wpbeginner.com/beginners-guide/most-popular-digital-products-you-can-sell-online/" title="Most Popular Digital Products You Can Sell Online">sells digital products</a> online. </li> <li><strong>Elite.</strong> For $149.50 annually, you can install UserFeedback on up to 25 websites. It supports <a href="https://www.wpbeginner.com/wp-tutorials/how-to-install-and-setup-wordpress-multisite-network/" title="How to Install and Setup WordPress Multisite Network">WordPress multisite</a>, and comes with advanced access control and client license management features. With that being said, Elite is perfect for <a href="https://www.wpbeginner.com/showcase/best-wordpress-development-agencies/" title=" Best WordPress Development Agencies">WordPress development agencies</a>, freelancers, or anyone who manages a list of client websites.</li> </ul> <h4 class="wp-block-heading">UserFeedback Review: Is it Worth It? </h4> <p>To sum up this UserFeedback review, we’re confident that it’s the best survey plugin for your WordPress website. </p> <p>If you want to unlock all templates and question types, then UserFeedback Plus is an affordable plan that will suit all kinds of website. </p> <p>However, if you sell products, services, <a href="https://www.wpbeginner.com/wp-tutorials/how-to-create-online-course-in-wordpress/" title="How to Create and Sell Online Courses with WordPress (Step by Step)">online courses</a>, or other items, then Pro allows you to schedule surveys in advance, and randomize your answers. This helps you eliminate order bias and get more accurate feedback from your customers, so you can make business decisions based on genuine data.</p> <p>Finally, if you run a WordPress agency then Elite allows you to install UserFeedback on up to 25 websites. This means you can add surveys to all your client websites, without having to buy separate plans or plugins. </p> <p>We hope this UserFeedback review helped you decide whether it’s the right survey plugin for your WordPress website. You can also check out our guide on <a href="https://www.wpbeginner.com/beginners-guide/how-to-create-a-contact-form-in-wordpress/" title="How to Create a Contact Form in WordPress (Step by Step)">how to create a contact form in WordPress</a>, or see our expert pick of the <a href="https://www.wpbeginner.com/showcase/7-best-live-chat-support-software-for-your-wordpress-site/" title="Best Live Chat Software for Small Business Compared">best live chat software</a>. </p> <p>If you liked this article, then please subscribe to our <a href="https://youtube.com/wpbeginner?sub_confirmation=1" target="_blank" rel="noreferrer noopener nofollow" title="Subscribe to WPBeginner YouTube Channel">YouTube Channel</a> for WordPress video tutorials. You can also find us on <a href="https://twitter.com/wpbeginner" target="_blank" rel="noreferrer noopener nofollow" title="Follow WPBeginner on Twitter">Twitter</a> and <a href="https://facebook.com/wpbeginner" target="_blank" rel="noreferrer noopener nofollow" title="Join WPBeginner Community on Facebook">Facebook</a>.</p> </div><div class="hosting-footer"><div class="hosting-footer__left"><a href="" title="UserFeedback" target="_blank" rel="nofollow" aria-hidden="true" tabindex="-1" class="hosting-logo"><img width="96" height="96" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='96'%20height='96'%20viewBox='0%200%2096%2096'%3E%3C/svg%3E" class="attachment-coupon-thumb size-coupon-thumb wp-post-image perfmatters-lazy" alt="Is UserFeedback the right WordPress survey plugin for you?" title="Is UserFeedback the right WordPress survey plugin for you?" decoding="async" data-src="https://www.wpbeginner.com/wp-content/uploads/2023/11/userfeedback-monsterinsights-wordpress-96x96.png" data-srcset="https://www.wpbeginner.com/wp-content/uploads/2023/11/userfeedback-monsterinsights-wordpress-96x96.png 96w, https://www.wpbeginner.com/wp-content/uploads/2023/11/userfeedback-monsterinsights-wordpress-150x150.png 150w, https://www.wpbeginner.com/wp-content/uploads/2023/11/userfeedback-monsterinsights-wordpress-72x72.png 72w, https://www.wpbeginner.com/wp-content/uploads/2023/11/userfeedback-monsterinsights-wordpress-180x180.png 180w, https://www.wpbeginner.com/wp-content/uploads/2023/11/userfeedback-monsterinsights-wordpress.png 250w" data-sizes="(max-width: 96px) 100vw, 96px" /><noscript><img width="96" height="96" src="https://www.wpbeginner.com/wp-content/uploads/2023/11/userfeedback-monsterinsights-wordpress-96x96.png" class="attachment-coupon-thumb size-coupon-thumb wp-post-image" alt="Is UserFeedback the right WordPress survey plugin for you?" title="Is UserFeedback the right WordPress survey plugin for you?" decoding="async" srcset="https://www.wpbeginner.com/wp-content/uploads/2023/11/userfeedback-monsterinsights-wordpress-96x96.png 96w, https://www.wpbeginner.com/wp-content/uploads/2023/11/userfeedback-monsterinsights-wordpress-150x150.png 150w, https://www.wpbeginner.com/wp-content/uploads/2023/11/userfeedback-monsterinsights-wordpress-72x72.png 72w, https://www.wpbeginner.com/wp-content/uploads/2023/11/userfeedback-monsterinsights-wordpress-180x180.png 180w, https://www.wpbeginner.com/wp-content/uploads/2023/11/userfeedback-monsterinsights-wordpress.png 250w" sizes="(max-width: 96px) 100vw, 96px" /></noscript></a><p><a class="comment-link" href="#comments"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14.78 14.06" width="14" height="14" class="star"> <defs> <linearGradient id="wpb-star-progress-100"><stop offset="0%" stop-color="#ffac36" /> <stop offset="100%" stop-color="#ffac36" /></linearGradient> </defs> <g> <polygon points="3.55 9.02 .47 5.52 5.02 4.51 7.39 .49 9.76 4.51 14.32 5.52 11.23 9.02 11.67 13.66 7.39 11.81 3.11 13.66 3.55 9.02" style="stroke-width: 0px;" fill="url(#wpb-star-progress-100)"/> <path d="M7.39.98l2.1,3.56.11.19.21.05,4.03.9-2.73,3.1-.14.16.02.22.39,4.11-3.79-1.64-.2-.09-.2.09-3.79,1.64.39-4.11.02-.22-.14-.16L.94,5.67l4.03-.9.21-.05.11-.19L7.39.98M7.39,0l-2.53,4.29L0,5.37l3.3,3.73-.47,4.96,4.57-1.98,4.57,1.98-.47-4.96,3.3-3.73-4.86-1.08L7.39,0h0Z" style="fill: #ffac36; 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