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<!doctype html> <html data-n-head-ssr lang="ja-JP" data-n-head="%7B%22lang%22:%7B%22ssr%22:%22ja-JP%22%7D%7D"> <head > <title>新プロダクト開発を3倍速進行！対話型AIでUX向上を仕掛けるグローバルチーム｜Micoworks株式会社</title><meta data-n-head="ssr" charset="utf-8"><meta data-n-head="ssr" name="viewport" content="width=device-width, initial-scale=1.0"><meta data-n-head="ssr" http-equiv="X-UA-Compatible" content="IE=edge"><meta data-n-head="ssr" data-hid="description" name="description" content="こんにちは！Micoworksの採用チームです。 Micoworksの新サービスであるAI電話システム『MicoVoice（ミコボイス）』の開発プロジェクトを率いる、プロジェクトマネージャーの犬丸さん。自然な対話体験を実現する技術「カンバセーショナルAI（対話型AI）」を用いたプロダクトを、入社から半年の間にローンチを成し遂げています。プロダクトの概要や、外国籍エンジニアを擁するチーム、組織カルチャーについて聞きました。様々なWebサービスと組織を経験したからこそ見える、Micoworksならではの新規事業チームのカルチャーを語ってくださいました。犬丸　純（いぬまる・じゅん）"><meta data-n-head="ssr" data-hid="og:site_name" property="og:site_name" content="note（ノート）"><meta data-n-head="ssr" data-hid="og:url" property="og:url" content="https://note.com/micoworks/n/nb969ad30c816"><meta data-n-head="ssr" 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cubic-bezier(1,0,0,1)}.a-button[data-type=facebook]:hover{background-color:var(--color-social-facebook-reaction)}}.a-button[data-type=floating]{color:var(--color-custom-accent);border:1px solid var(--color-custom-accent);border-radius:9999px}@media only screen and (min-width:769px){.a-button[data-type=floating]{transition:all .2s cubic-bezier(1,0,0,1)}.a-button[data-type=floating]:hover{color:var(--color-custom-accent);border-color:var(--color-custom-accent-reaction)}}.a-button[data-type=primaryNext]{color:var(--color-text-invert);background-color:var(--color-surface-primary)}.a-button[data-type=secondaryNext]{color:var(--color-text-primary);border:1px solid var(--color-border-primary)}.a-button[data-size=small]{min-height:32px}@media only screen and (max-width:480px){.a-button[data-size=small]{padding-right:12px;padding-left:12px}}.a-button[data-size=small] .a-button__inner{font-size:var(--font-size-xs)}.a-button[data-size=large]{min-height:48px}.a-button[data-size=large] 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pre,.note-common-styles__textnote-body>blockquote:last-child,.note-common-styles__textnote-body>figure:last-child,.note-common-styles__textnote-body>h2:last-child,.note-common-styles__textnote-body>h3:last-child,.note-common-styles__textnote-body>hr:last-child,.note-common-styles__textnote-body>ol:last-child,.note-common-styles__textnote-body>p:last-child,.note-common-styles__textnote-body>ul:last-child{margin-bottom:0}.note-common-styles__textnote-body a{text-decoration:underline;cursor:pointer}@media only screen and (min-width:769px){.note-common-styles__textnote-body a:hover{color:var(--color-text-primary);text-decoration:none}}.note-common-styles__textnote-body img{display:block;max-width:100%;height:auto!important;margin:0 auto;text-align:center;cursor:pointer;border:1px solid var(--color-border-weak)}.note-common-styles__textnote-body img.is-slide{cursor:zoom-in}.note-common-styles__textnote-body img.lazyload{width:1000px;height:100px;object-fit:cover;border-radius:8px}.note-common-styles__textnote-body figure>a:has(img){display:table;margin:0 auto}.note-common-styles__textnote-body figcaption{display:block;margin-top:16px;font-size:var(--font-size-sm);text-align:center}.note-common-styles__textnote-body figcaption:empty{margin-top:0}.note-common-styles__textnote-body figure[data-align=right] a,.note-common-styles__textnote-body figure[data-align=right] img{margin:0 0 0 auto}.note-common-styles__textnote-body figure[data-align=left] a,.note-common-styles__textnote-body figure[data-align=left] img{margin:0 auto 0 0}.note-common-styles__textnote-body h2,.note-common-styles__textnote-body h3{margin-bottom:-18px;font-weight:700;font-feature-settings:"palt" 1;line-height:2.25rem;letter-spacing:.04em}@media only screen and (max-width:480px){.note-common-styles__textnote-body h2,.note-common-styles__textnote-body h3{margin-bottom:-15px;line-height:1.875rem}}.note-common-styles__textnote-body h2:last-child,.note-common-styles__textnote-body h3:last-child{margin-bottom:0}.note-common-styles__textnote-body h2{margin-top:54px;font-size:var(--font-size-2xl)}@media only screen and (max-width:480px){.note-common-styles__textnote-body h2{margin-top:45px;font-size:var(--font-size-xl)}}.note-common-styles__textnote-body h3{margin-top:36px;font-size:var(--font-size-xl)}@media only screen and (max-width:480px){.note-common-styles__textnote-body h3{margin-top:30px;font-size:var(--font-size-lg)}}.note-common-styles__textnote-body h2+h3{margin-top:54px}@media only screen and (max-width:480px){.note-common-styles__textnote-body h2+h3{margin-top:45px}}.note-common-styles__textnote-body p,.note-common-styles__textnote-body ul li{font-size:var(--font-size-lg);line-height:2.25rem}@media only screen and (max-width:480px){.note-common-styles__textnote-body p,.note-common-styles__textnote-body ul 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blockquote+figcaption,.note-common-styles__textnote-body figure blockquote+figcaption{text-align:right}.note-common-styles__textnote-body figure blockquote{margin:0}.note-common-styles__textnote-body ol,.note-common-styles__textnote-body ul{padding-left:24px}.note-common-styles__textnote-body ol li,.note-common-styles__textnote-body ul li{margin-top:9px;margin-bottom:9px;overflow:initial}@media only screen and (max-width:480px){.note-common-styles__textnote-body ol li,.note-common-styles__textnote-body ul li{margin-top:7px;margin-bottom:7px}}.note-common-styles__textnote-body ol li p,.note-common-styles__textnote-body ul li p{margin:0 auto}.note-common-styles__textnote-body ul>li{list-style-type:disc}.note-common-styles__textnote-body ol{counter-reset:num 0}.note-common-styles__textnote-body ol>li{list-style-type:none;counter-increment:num 1}.note-common-styles__textnote-body ol>li>p:before{padding-right:4px;margin-left:-20px;content:counter(num) ".";speak:none}.note-common-styles__textnote-body hr{border:none;border-bottom:1px solid var(--color-border-strong)}.note-common-styles__textnote-body ruby rt{color:var(--color-text-secondary)}@media print{.note-common-styles__textnote-body p,.note-common-styles__textnote-body ul li{font-size:var(--font-size-sm);line-height:1.3125rem}.note-common-styles__textnote-body blockquote{font-size:var(--font-size-sm)}.note-common-styles__textnote-body img{max-width:320px;max-height:400px;object-fit:contain}.note-common-styles__textnote-body figcaption{font-size:.625rem}}.note-common-styles__textnote-body [embedded-service=alu]{max-width:500px;margin-right:auto;margin-left:auto}.note-common-styles__textnote-body .fude-iframe-ratio-widget__wrap{position:relative;width:100%;height:0;overflow:hidden;border-radius:4px}.note-common-styles__textnote-body 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class="o-noteContentText o-noteContentText--font_sansserif o-noteContentText--device_windows" data-v-e7ed8ff0><figure class="o-noteEyecatch" data-v-6cfcce9a data-v-e7ed8ff0><img src="https://assets.st-note.com/production/uploads/images/165065873/rectangle_large_type_2_84a2dfca2839b1694e845d9c33a0ac8e.png?width=1200" alt="見出し画像" decoding="async" loading="lazy" width="1200" height="628" class="a-image o-noteEyecatch__image" data-v-50e2377b data-v-6cfcce9a>  </figure> <div class="o-noteContentHeader o-noteContentText__header" data-v-757f6c48 data-v-e7ed8ff0><div class="o-noteContentHeader__titleContainer o-noteContentHeader__titleContainer--font_sansserif o-noteContentHeader__titleContainer--device_windows" data-v-757f6c48><h1 class="o-noteContentHeader__title" data-v-757f6c48> 新プロダクト開発を3倍速進行！対話型AIでUX向上を仕掛けるグローバルチーム </h1> <div class="o-noteContentHeader__titleAttachment" data-v-757f6c48><div class="flex" data-v-757f6c48><span class="o-noteLikeV3" data-v-5b0bbae8 data-v-757f6c48><span class="o-noteLikeV3__iconContainer" data-v-5b0bbae8><span class="o-noteLikeV3__iconContainerInner" data-v-5b0bbae8><button aria-pressed="false" aria-label="スキ" class="o-noteLikeV3__iconButton leading-none flex items-center" data-v-5b0bbae8><i aria-hidden="true" data-disable-focus="true" data-tooltip="スキ" data-fill="lightGray" class="o-noteLikeV3__icon a-icon a-icon--heart a-icon--size_mediumSmall" data-v-5b0bbae8></i> </button> </span></span>  <button aria-label="52スキこの記事にスキをつけたユーザーを見る" class="text-text-secondary o-noteLikeV3__count o-noteLikeV3__count--mediumSmall" data-v-5b0bbae8> 52 </button></span> </div> <div class="flex items-center gap-2 justify-center flex-wrap shrink grow-0" data-v-757f6c48>   </div></div></div> <div class="o-noteContentHeader__creatorInfo" data-v-757f6c48><a href="/micoworks" aria-hidden="true" class="o-noteContentHeader__avatar a-link" data-v-43e40ddc data-v-757f6c48><div class="m-avatar m-avatar--medium" data-v-5c1c7fdc data-v-757f6c48><img src="data:image/svg+xml;charset=utf8,%3Csvg%20viewBox%3D%220%200%20100%20100%22%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%3E%3Cdefs%3E%3ClinearGradient%20id%3D%22a%22%3E%3Cstop%20offset%3D%220%25%22%20stop-color%3D%22%23f7f9f9%22%2F%3E%3Cstop%20offset%3D%2233%25%22%20stop-color%3D%22%23f7f9f9%22%2F%3E%3Cstop%20offset%3D%2250%25%22%20stop-color%3D%22%23fff%22%2F%3E%3Cstop%20offset%3D%2267%25%22%20stop-color%3D%22%23f7f9f9%22%2F%3E%3Cstop%20offset%3D%22100%25%22%20stop-color%3D%22%23f7f9f9%22%2F%3E%3CanimateTransform%20attributeName%3D%22gradientTransform%22%20type%3D%22translate%22%20from%3D%22-1%200%22%20to%3D%221%200%22%20begin%3D%220s%22%20dur%3D%221.5s%22%20repeatCount%3D%22indefinite%22%2F%3E%3C%2FlinearGradient%3E%3C%2Fdefs%3E%3Cpath%20class%3D%22rect%22%20fill%3D%22url(%23a)%22%20d%3D%22M-100-100h300v300h-300z%22%2F%3E%3C%2Fsvg%3E" data-src="https://assets.st-note.com/production/uploads/images/52257616/profile_c293c1a0a113e1a1c7373c47e05be211.png?width=60" alt="Micoworks株式会社" decoding="async" loading="lazy" width="56" height="56" class="a-image m-avatar__image lazyload" data-v-50e2377b data-v-5c1c7fdc></div></a> <div class="o-noteContentHeader__info" data-v-757f6c48><div class="o-noteContentHeader__name" data-v-757f6c48><a href="/micoworks" class="a-link" data-v-43e40ddc data-v-757f6c48> Micoworks株式会社 </a></div> <span class="o-noteContentHeader__date" data-v-757f6c48><time datetime="2024-12-11T10:58:14.000+09:00" data-v-757f6c48>2024年12月11日 10:58</time></span> </div>  <div class="o-noteContentHeader__status" data-v-757f6c48> </div></div></div> <div data-name="body" class="note-common-styles__textnote-body" data-v-e7ed8ff0><p name="41d645ae-cf1b-456a-8c54-abf0a205955f" id="41d645ae-cf1b-456a-8c54-abf0a205955f">こんにちは！Micoworksの採用チームです。<br>Micoworksの新サービスであるAI電話システム『MicoVoice（ミコボイス）』の開発プロジェクトを率いる、プロジェクトマネージャーの犬丸さん。自然な対話体験を実現する技術「カンバセーショナルAI（対話型AI）」を用いたプロダクトを、入社から半年の間にローンチを成し遂げています。プロダクトの概要や、外国籍エンジニアを擁するチーム、組織カルチャーについて聞きました。</p><p name="fb699a9a-604c-4288-b397-4a52c8fb2e7f" id="fb699a9a-604c-4288-b397-4a52c8fb2e7f">様々なWebサービスと組織を経験したからこそ見える、Micoworksならではの新規事業チームのカルチャーを語ってくださいました。</p><figure name="9850489a-0c94-4e8f-946c-a727671003e8" id="9850489a-0c94-4e8f-946c-a727671003e8"><img src="https://assets.st-note.com/img/1733726365-UXYSksNMxm5ynhJ24GlTiwVK.png?width=1200" alt="" width="620" height="373" loading="lazy"><figcaption></figcaption></figure><figure name="503e2398-e061-4436-a7ca-a5c6f37d1b6f" id="503e2398-e061-4436-a7ca-a5c6f37d1b6f"><blockquote><p name="4292af4f-0667-4638-a4a3-e737970acdf9" id="4292af4f-0667-4638-a4a3-e737970acdf9"><strong>犬丸　純（いぬまる・じゅん）<br>Conversational AI統括本部　Producer</strong><br>大学卒業後、ベンチャー企業にてEC事業の運営スタッフとしてキャリアをスタート。2013年に株式会社ぐるなびへ転職し、マルチ決済システム、POSレジアプリ、予約台帳といった店舗経営を支援するツールなどの新規サービスの立ち上げを経験。2019年に楽天グループ株式会社へ入社し、開発部門で新しく立ちあがったカンバセーショナルAI課へ参画。70以上ある事業部のカスタマーサービス領域へ、NLUや生成AIなどの最先端AI技術を活用したソリューションの導入を推進し、各事業部の課題解決と業務効率化に注力。2024年にMicoworks株式会社に入社。</p></blockquote><figcaption></figcaption></figure><table-of-contents name="c33321c5-8b44-4794-82a5-e9fce3b52da7" id="c33321c5-8b44-4794-82a5-e9fce3b52da7"><br></table-of-contents><h2 name="0e7b10c0-e6cf-44ce-af85-204c01eff201" id="0e7b10c0-e6cf-44ce-af85-204c01eff201">新天地はスピード感とビッグチャレンジが共存する場、AI事業にゼロから挑む</h2><p name="9d3e3b55-3d3d-4ca9-9173-7c5cc80b18dd" id="9d3e3b55-3d3d-4ca9-9173-7c5cc80b18dd"><strong>ーこれまでのご経歴を教えてください。</strong></p><p name="2fa1be45-d78c-47fd-8273-39ab2eb40a61" id="2fa1be45-d78c-47fd-8273-39ab2eb40a61">大学を卒業後、ベンチャー企業で幅広い経験をしたくて、EC事業を行っている会社で新規事業に携わっていました。2社目はユーザー規模の大きなサービスで企画に関わりたい、と当時業績が右肩上がりのぐるなびにジョインし、5年ほどPMをメインにあらゆるポジションを経験しました。</p><p name="9e7ab5e2-284c-492c-8d09-4a1a09a07ad6" id="9e7ab5e2-284c-492c-8d09-4a1a09a07ad6">その次にご縁があったのが楽天です。<strong>グローバル環境であるこ</strong>とと<strong>、チャレンジングな体質</strong>の企業ということに惹かれて入社しました。</p><p name="eb3808cf-e697-42d8-aac8-4517593c7a3e" id="eb3808cf-e697-42d8-aac8-4517593c7a3e"><strong><br>ーグローバル環境にご興味があったのですね。</strong></p><p name="476121b7-7d77-429d-95bf-a53eb7a529ad" id="476121b7-7d77-429d-95bf-a53eb7a529ad">私は幼少期から高校時代にかけて、アメリカとオランダに住んでいたので、国際色豊かな組織に関心がありました。加えて、大きな会社に移ってできることのスケールを広げたいという意図もありました。実際に企業規模が大きくなることで予算やアセットが広がったぶん、色々な経験ができました。</p><p name="1038cbe6-5ef2-40d8-9b66-45f2505f0b51" id="1038cbe6-5ef2-40d8-9b66-45f2505f0b51"><strong><br>ーその後、Micoworksに入社されているのですね。どんな点が決め手だったのか教えてください。</strong></p><p name="62b9bf3d-510d-4556-974c-9b9909ea2459" id="62b9bf3d-510d-4556-974c-9b9909ea2459">一つは、Micoworksの<strong>スピード重視のスタンスに魅力を感じた</strong>ことです。<br>前職の楽天も速さは重んじているのですが、サイズの大きな組織なので、どうしても多数の調整や連携が必要になる環境です。そこで、スタートアップのように<strong>個人が裁量を持って身軽に物事を推進できるような環境</strong>に惹かれました。</p><p name="d075e8d1-acb3-4b45-8712-ed428fdfc8ef" id="d075e8d1-acb3-4b45-8712-ed428fdfc8ef">もう1点は、Micoworksが<strong>バリューをしっかり掲げ、それに共感した</strong>ことです。<br>入社前に目にすることのできる資料やコンテンツにもMicoworksのバリューである「WOW THE CUSTOMER」が前面に打ち出されていました。<strong>私も常々「顧客に驚きや感動を与えたい」と考えていた</strong>んです。通底する<strong>ギバー精神が共通している</strong>と感じました。</p><p name="b87dc76c-fe94-40c9-9e18-51fdb1b108d6" id="b87dc76c-fe94-40c9-9e18-51fdb1b108d6"><strong><br>ー組織やカルチャー面のフィットがあったのですね。事業的にはどのように感じられましたか？</strong></p><p name="80622af4-3d3e-4a5d-913c-75a341d662dd" id="80622af4-3d3e-4a5d-913c-75a341d662dd">楽天を退職する直前はAIの活用事業に携わっていたのですが、Micoworksからいただいたオファーも、<strong>カンバセーショナルAIを立ち上げる</strong>という内容だったので、経験を活かせそうだと感じました。</p><p name="6982d934-ff78-4669-ac0f-54345269adb0" id="6982d934-ff78-4669-ac0f-54345269adb0">加えて、私はゼロから自分の手で自社プロダクトを開発する経験がまだなかったんですよね。<br>事業の親和性が強く、経験したことを活かして、<strong>新しく立ち上げを経験できる。ものすごくやりたい、と感じました</strong>。</p><p name="e953f92c-00d6-44e6-837d-ba8cd19021ae" id="e953f92c-00d6-44e6-837d-ba8cd19021ae">----------------<br>※カンバセーショナルAI（対話型AI）…ユーザーの発話、言葉を汲み取り、自然な会話で応答をおこなうAI技術のこと。<br>----------------</p><figure name="392cb2fe-ff91-4196-982e-506d10039f58" id="392cb2fe-ff91-4196-982e-506d10039f58"><img src="https://assets.st-note.com/img/1733818400-DGFN3OlIHk6XYC8R9pUxyqE0.png?width=1200" alt="" width="620" height="398" loading="lazy"><figcaption></figcaption></figure><h2 name="e0e62bc4-4a0d-4b8a-a8e7-1dfbb95d3d36" id="e0e62bc4-4a0d-4b8a-a8e7-1dfbb95d3d36">多様化する顧客コミュニケーションの最適化とUX向上を担う「カンバセーショナルAI」</h2><p name="24f0def5-7b7a-403a-a18c-2aec1748dc2e" id="24f0def5-7b7a-403a-a18c-2aec1748dc2e"><strong>ー現在のポジションとミッションはどのようなものでしょうか？</strong></p><p name="0a98c822-e9f2-45f7-a506-f74e349775b0" id="0a98c822-e9f2-45f7-a506-f74e349775b0"><strong>カンバセーショナルAIを活用した新サービス『MicoVoice』の立ち上げ</strong>に、プロジェクトマネージャーとして携わっています。サービスをお客様にデリバリーするまでのプロセスの設計、調整が主な業務ですね。</p><p name="2e886fc8-79a0-4b44-916b-4562f0b887cb" id="2e886fc8-79a0-4b44-916b-4562f0b887cb"><strong><br>ーこのチームもグローバルな組織だとうかがいました。</strong></p><p name="80e15b28-cbe9-431e-a0e4-0840b97a205e" id="80e15b28-cbe9-431e-a0e4-0840b97a205e">開発チームは数名のコンパクトな体制からスタートして、<strong>直近半年間で現在20名ほど</strong>になっています。様々な国籍のメンバーがいて、アイルランド、アメリカ、カナダ、スウェーデン、ブラジルﾠベトナム、ベルラーシ、ミャンマー……<strong>私ともう一名以外は外国籍のメンバーで構成</strong>されています。</p><p name="54c34834-400f-4014-9203-26313a16970f" id="54c34834-400f-4014-9203-26313a16970f"><strong>ー日本国籍は2名のみ！多様なチームで新サービスに挑んでいるのですね</strong></p><p name="675c712f-66ef-49d9-af86-3d12fe0bbc06" id="675c712f-66ef-49d9-af86-3d12fe0bbc06"><strong><br>ー新サービス『MicoVoice』の概要を教えてください。</strong></p><p name="eba6db12-1a55-40e3-89f0-8063b782f6c6" id="eba6db12-1a55-40e3-89f0-8063b782f6c6">MicoVoiceは<strong>SaaS型のAI電話システム</strong>です。電話自動音声ガイダンスのことをIVRと言うのですが、それをAIを使って行っています。今は電話をかける時の機能に絞って提供していて、企業がユーザーにご案内やリマインド、フォローアップをする時にご利用いただくイメージですね。「電話」の切り口でのサービス提供は、Micoworksにとっても新たな試みです。</p><p name="0eaae053-ff43-4d97-add8-4e57ce1e918c" id="0eaae053-ff43-4d97-add8-4e57ce1e918c"><strong><br>ー従来のIVRサービスとはどんな違いがあるのでしょうか。</strong></p><p name="8cb3d77b-826e-417f-bf33-059dce57de5d" id="8cb3d77b-826e-417f-bf33-059dce57de5d">これまでのIVRを用いたコミュニケーションは、自動音声の問いに対してプッシュボタンで回答してやり取りしていました。</p><p name="d078ccf7-d602-40e6-9a6d-df14406a3d63" id="d078ccf7-d602-40e6-9a6d-df14406a3d63">それを、自動音声側に高度なAIを用いることで、<strong>人間の言語を使って自然な会話ができるようになったのが特徴</strong>です。AIがユーザー側の発話を理解して、適切に返答する。<br>現在はまだ本格的には実装されていない状態なのですが、<strong>AI活用によりユーザー体験が向上し、ブランドと顧客のコミュニケーションが促進される未来</strong>を描いています。</p><p name="66d76796-9564-47f4-8283-045e39e3321d" id="66d76796-9564-47f4-8283-045e39e3321d"><strong><br>ーAI技術を活用するのはトレンドのひとつですが、MicoVoiceはどんな特徴がありますか？</strong></p><p name="9a64fbbf-ad7e-439a-a418-b56d9feacddb" id="9a64fbbf-ad7e-439a-a418-b56d9feacddb">大切にしているのは<strong>声のクオリティ</strong>です。<br>IVRで耳にする案内音声は、すぐに機械だとわかるので、電話口のユーザーは会話を続けるモチベーションを保つことが難しいんですよね。それが、<strong>自然な発声であれば、一方的に聞くのではなく「会話」になりやすく</strong>、コミュニケーションが成り立ちます。</p><p name="142a2f1f-74b1-4c18-bd6d-92b13cd044ac" id="142a2f1f-74b1-4c18-bd6d-92b13cd044ac">AIならではのパーソナライズな会話体験とスムーズな対話を提供することで、<strong>ユーザー側の体験を向上させることが肝</strong>だと考えています。</p><p name="a727ff27-032c-42e4-9c4b-ab6b26c1546d" id="a727ff27-032c-42e4-9c4b-ab6b26c1546d"><strong><br>ーMicoworksがAI活用に乗り出したのはどのような背景なのでしょうか？</strong></p><p name="f132eba8-f41c-4aa4-8fdb-0c78d6e64c17" id="f132eba8-f41c-4aa4-8fdb-0c78d6e64c17">私の個人的な見方も含むのですが、Micoworksのメインプロダクト「MicoCloud（ミコクラウド）」は、LINEを通してお客様とコミュニケーションすることを追求してきました。同時に、<strong>コミュニケーションの間口はどんどんマルチチャネル化する時代</strong>になってきています。</p><p name="44e85bd2-6fd9-46ed-98a8-4285a5cdebee" id="44e85bd2-6fd9-46ed-98a8-4285a5cdebee">こうしたコミュニケーションの多様化によって増大した工数を効率化、最適化するのにAIを活用して、コア業務へ集中する。AI活用における価値の大きなポイントです。</p><p name="a70b4492-8c55-434f-bf23-73e4e92c1a42" id="a70b4492-8c55-434f-bf23-73e4e92c1a42"><strong><br>ーサービスは今後どのようなスケジュールで展開していくのでしょうか？</strong></p><p name="7e58669d-89fe-4098-957f-ebe431c667c8" id="7e58669d-89fe-4098-957f-ebe431c667c8">音声の生成やテキスト読み上げには既にAIが搭載されている部分もありますが、前述したような<strong>本格的な活用をローンチするのは2025年になる見込み</strong>です。</p><p name="c4c92d27-3426-46b0-8585-91e51b1b903a" id="c4c92d27-3426-46b0-8585-91e51b1b903a">まずはPoCを関係各社と進める予定でして、実証の過程で学習を進めつつ、チューニングをかけてユーザー体験を向上させていきます。</p><figure name="5504d96e-d8b8-4b6d-a7e9-6af152ef53ec" id="5504d96e-d8b8-4b6d-a7e9-6af152ef53ec"><img src="https://assets.st-note.com/img/1733818439-MemGCXwzsBEhQVRHx5Fy0UN8.png?width=1200" alt="" width="620" height="341" loading="lazy"><figcaption></figcaption></figure><h2 name="49ed1289-17e4-491e-89f0-06e967e0964a" id="49ed1289-17e4-491e-89f0-06e967e0964a">3倍速ローンチ！速度を落とさず未来も見据える</h2><p name="b16ce37f-7760-4898-b78d-b014186e0d35" id="b16ce37f-7760-4898-b78d-b014186e0d35"><strong>ー新しい物事の推進は苦労も伴うと思うのですが、どんなことにやりがいを感じますか？</strong></p><p name="46ba8ca5-9af9-425b-a060-071071229d9e" id="46ba8ca5-9af9-425b-a060-071071229d9e">まずは、前述した入社理由にもあった、ゼロから物事をつくりあげる<strong>「ゼロイチ」に携わっていること</strong>です。私にとって新しい経験で、キャリアが育っているのを感じています。</p><p name="6df840b2-e030-4878-bf0a-15719c395fef" id="6df840b2-e030-4878-bf0a-15719c395fef">もう1点は<strong>お客様にダイレクトに喜びを提供できている実感が得られる点</strong>です。前職まではプラットフォームを通して提供するサービスが多かったので、少しお客様との距離を感じていたんですよね。<strong>今は届けるのも、喜んでもらえる姿も間近で感じられるのは、日々嬉しく感じています。</strong></p><p name="ac221596-d585-4741-8c8a-2a6515e6cade" id="ac221596-d585-4741-8c8a-2a6515e6cade"><strong><br>ー入社理由の中でもご自身とメンバーに「ギバー精神がある」と表現されていましたよね。やりがいに直結する手触り感ですね。逆に、課題はどんな点でしょうか。</strong></p><p name="f19ce5e9-2792-4b95-9aca-9462245e2b9f" id="f19ce5e9-2792-4b95-9aca-9462245e2b9f">Micoworksは、とにかくスピードが速いのが特徴なので、<strong>どうしても目の前のことに追われてしまいがちな点</strong>ですね。この先、3年後や5年後のことを考えなくてはならないのですが、どうしても走りながらになります。これは今まで経験のない環境で、チャレンジングなところです。</p><p name="d6b50524-ecf6-4d66-a5c4-522ed174d595" id="d6b50524-ecf6-4d66-a5c4-522ed174d595"><strong><br>ーMicoworksのスピード感の速さは、これまでのご経験と比較するとどう感じられますか？</strong></p><p name="08a26c6f-339b-41e4-a2c7-11f9a8494f5e" id="08a26c6f-339b-41e4-a2c7-11f9a8494f5e">たとえば、<strong>通常は1年かけるようなプロジェクトを3ヶ月で完遂させる</strong>。そんなイメージです。というか、実際にこのスピード感で進行していますね。私が入社した時点では、まだエンジニアが全員揃っていない状態からMicoVoiceのプロジェクトを進行し、2か月後にはリリース、というスケジュールだったので。</p><p name="20566b96-5414-4b0c-8726-2d54570f9339" id="20566b96-5414-4b0c-8726-2d54570f9339"><strong><br>ーしかも入社直後から！なぜ実現できているのでしょうか。</strong></p><p name="c100c5d5-caef-4a91-b029-c8a20b6661ac" id="c100c5d5-caef-4a91-b029-c8a20b6661ac">この速さはMicoworksならではですね。<br>もちろん<strong>優秀なメンバーが揃っている</strong>ことと、バリューのひとつ<strong>「SMART SPEED」が根強く浸透している</strong>ことの2点が大きいです。</p><p name="07fb193f-7a5f-4255-9ceb-29cf6f922c18" id="07fb193f-7a5f-4255-9ceb-29cf6f922c18">それを支えているのは、自チームで言うと、<strong>エンジニアチームの圧倒的当事者意識</strong>です。決まった要件をその通りに実現するにとどまらず、お客様の視点に立ってどうあるべきなのか考えて提案、軌道修正しつつ実現してくれます。加えて、それもフロントメンバーがお客様と良い関係を構築でき、間近でインサイトを発見できる環境だからこそ。</p><p name="1ef70707-2bbd-4927-bd69-d0d3c66800ea" id="1ef70707-2bbd-4927-bd69-d0d3c66800ea">そうやって、<strong>メンバー全員が少しずつ自分の領域より前のめりになって役割をまっとうする</strong>からこそ、このスピードが成し得ているのだと、日々実感しています。</p><figure name="fb8b55af-3850-46c0-8699-d18bf5696d28" id="fb8b55af-3850-46c0-8699-d18bf5696d28"><img src="https://assets.st-note.com/img/1733818555-OmMkVNZy4tqRijgGUQs3pIKl.png?width=1200" alt="" width="620" height="446" loading="lazy"><figcaption></figcaption></figure><h2 name="ec88d895-8075-4ffa-b648-abf359a295ba" id="ec88d895-8075-4ffa-b648-abf359a295ba">「アジアNo,1」に確実に歩んでいる実感</h2><p name="260ff50b-c730-4ff9-813e-213490975ee1" id="260ff50b-c730-4ff9-813e-213490975ee1"><strong>ーMicoworksのパワフルな風土を感じるエピソードばかりでした。</strong></p><p name="aadc05fd-3a4d-4088-92f5-1cd799c32126" id="aadc05fd-3a4d-4088-92f5-1cd799c32126">振り落とされそうな勢いですよね。サービスやプロダクトだけでなく、Micoworksそのものも、掲げている目標<strong>「アジアNo.1のブランドエンパワーメントカンパニー」に向かって確実に歩みを進めている</strong>と感じます。</p><p name="0ef1e165-0b7e-4fca-a5a4-d1318c77bafc" id="0ef1e165-0b7e-4fca-a5a4-d1318c77bafc"><strong><br>ー内側にいて、その目標に向かっている感触があるんですね。</strong></p><p name="83cc7eb8-1a6a-43c7-8ef3-5f247d109dd4" id="83cc7eb8-1a6a-43c7-8ef3-5f247d109dd4">はい、本当にアジアNo.1を勝ち取るのだろうな、という実感がありますね。<br>私が入社してからの<strong>半年間だけでもグローバルメンバーが一気に増え、その環境整備も短期間で構築されてすっかり馴染んでいます</strong>。高速かつ柔軟に、組織がどんどん変化していますし、何よりメンバーが<strong>前向きなエネルギーに溢れています</strong>。実現できる要素が揃っていると感じますね。</p><p name="49bf9a26-2c9a-46bc-afe8-c1c118e60ba2" id="49bf9a26-2c9a-46bc-afe8-c1c118e60ba2"><strong><br>ー今のMicoworksにはどんな方がフィットすると感じられますか？</strong></p><p name="1949a2d7-d136-44cf-b6f4-40abf04aa8bf" id="1949a2d7-d136-44cf-b6f4-40abf04aa8bf">Micoworksは、グローバルな組織ですし、価値観が多様です。そしてとにかくスピードが速い。これらを楽しめることは大事だと思います。<strong>変化を恐れず柔軟に、前向きに捉えて対応できる</strong>とマッチしますね。</p><p name="3ab271d5-a688-46de-8484-619100de9913" id="3ab271d5-a688-46de-8484-619100de9913">また、ベースのマインドとして重要だと感じるのは、<strong>「自分の成功はイコール、チームの成功でもあり、お客様の成功」</strong>という点です。さらに、お客様の先にいるエンドユーザーのことも想像しながら、より良いプロダクトを作り上げる、<strong>自社のプロダクトに愛情を注げる方</strong>がいいなと思っています。</p><p name="4dc1c319-58e5-4a3d-9519-f737f24f8cf4" id="4dc1c319-58e5-4a3d-9519-f737f24f8cf4"><strong><br>ーこれも前述されていたギバー精神に通じるものがありますね。</strong></p><p name="e04d5555-4dd4-48db-a433-cd67d5374589" id="e04d5555-4dd4-48db-a433-cd67d5374589">そうですね。今いるメンバーが体現していることでもあります。</p><figure name="64c2dad9-ecc7-46b0-9f4d-a8cca35f518c" id="64c2dad9-ecc7-46b0-9f4d-a8cca35f518c"><img src="https://assets.st-note.com/img/1733818634-pnAWxOHtQTcrwSIhGDiJ1VP4.png?width=1200" alt="" width="620" height="440" loading="lazy"><figcaption></figcaption></figure><p style="text-align: center" name="e73be7ab-a4b8-4214-899e-6e8b03f6f071" id="e73be7ab-a4b8-4214-899e-6e8b03f6f071">Micoworksに興味を持ってくださった方は、<a href="https://speakerdeck.com/micoworks/micoworkszhu-shi-hui-she-cai-yong-deck" target="_blank" rel="noopener noreferrer nofollow"><strong>採用Deck</strong></a>もぜひご覧ください。</p><figure name="7c7f353f-4f73-4d0f-9752-41c785bd22e8" id="7c7f353f-4f73-4d0f-9752-41c785bd22e8" data-src="https://speakerdeck.com/micoworks/micoworkszhu-shi-hui-she-cai-yong-deck" data-identifier="null" embedded-service="speakerdeck" embedded-content-key="emb081a232fd542"><div data-name="embedContainer"><div data-embed-service="speakerdeck"><span><div style="left: 0; width: 100%; height: 0; position: relative; padding-bottom: 56.1972%;"><iframe src="https://speakerdeck.com/player/3b224fb9e1f146d69808d3c1f2fbd27b" style="top: 0; left: 0; width: 100%; height: 100%; position: absolute; border: 0;" allowfullscreen="" scrolling="no" loading="lazy"></iframe></div></span></div></div></figure><p style="text-align: center" name="cb86a63d-5643-4594-8b72-4acfbb86a6ee" id="cb86a63d-5643-4594-8b72-4acfbb86a6ee"><strong><br>＼ Micoworksでは仲間を募集中です！応募はこちらから！／</strong></p><figure name="fe591593-da45-4e96-a346-c19d3510f142" id="fe591593-da45-4e96-a346-c19d3510f142" data-src="https://herp.careers/v1/micoworksinc" data-identifier="null" embedded-service="external-article" embedded-content-key="emb973a600982d6"><div data-name="embedContainer"><div data-embed-service="external-article"><span><div class="external-article-widget"> <a href="https://herp.careers/v1/micoworksinc" rel="noopener noreferrer nofollow" target="_blank"> <strong class="external-article-widget-title"> Micoworks株式会社の全ての求人一覧 </strong> <em class="external-article-widget-description"> Micoworks株式会社の全ての求人一覧です。 </em> <em class="external-article-widget-url"> herp.careers </em> </a><a class="external-article-widget-image" href="https://herp.careers/v1/micoworksinc" rel="noopener noreferrer nofollow" style="background-image: url('https://assets.st-note.com/production/uploads/ext/2332a15b642f9e9e96020ccdd3fbe0f92a21ed143af48f33db09cb3f2de9.png?x-type=ogp');" target="_blank"></a> </div> </span></div></div></figure><p name="e1a5e169-aa11-4bc9-a0d1-5d2354c1e333" id="e1a5e169-aa11-4bc9-a0d1-5d2354c1e333"><br></p></div>   <div style="display:none;" data-v-e7ed8ff0><button data-type="primary" data-size="small" data-width="fit" data-disable-focus="false" type="button" data-file-widget="fileDownloadButton" undefined="" class="a-button" data-v-76f5188b><div class="a-button__inner" data-v-76f5188b><i aria-hidden="true" class="a-icon a-icon--fileDownload a-icon--size_small"></i> ダウンロード </div></button></div>  <button data-type="none" data-size="small" data-disable-focus="false" type="button" data-v-1f4b2e10="" aria-label="コードをコピー" class="a-button m-copyCodeButton m-iconButton" style="display:none;" data-v-1f4b2e10 data-v-76f5188b><div class="a-button__inner" data-v-76f5188b><span data-v-1f4b2e10><span class="visually-hidden" data-v-1f4b2e10> copy </span> <i aria-hidden="true" class="a-icon a-icon--copy a-icon--size_small" data-v-1f4b2e10></i></span> </div></button> </div></div> </div>     <div class="p-article__hashtags" data-v-4468fbb9><div class="o-hashtags" data-v-51579e24 data-v-4468fbb9><div class="m-tagList" data-v-4084a5f2 data-v-51579e24> <ul id="tagListBody" class="m-tagList__body" data-v-4084a5f2><li tabindex="-1" class="m-tagList__item" style="display:;" data-v-4084a5f2><a href="/hashtag/AI" rel="noopener noreferrer" class="hashtag a-link a-tag__link" data-v-43e40ddc data-v-193a6d49 data-v-4084a5f2><div class="a-tag a-tag__size_small" data-v-193a6d49>  <div class="a-tag__label" data-v-193a6d49> #AI </div>  </div></a></li><li tabindex="-1" class="m-tagList__item" style="display:;" data-v-4084a5f2><a href="/hashtag/%E3%82%B9%E3%82%BF%E3%83%BC%E3%83%88%E3%82%A2%E3%83%83%E3%83%97" rel="noopener noreferrer" class="hashtag a-link a-tag__link" data-v-43e40ddc data-v-193a6d49 data-v-4084a5f2><div class="a-tag a-tag__size_small" data-v-193a6d49>  <div class="a-tag__label" data-v-193a6d49> #スタートアップ </div>  </div></a></li><li tabindex="-1" class="m-tagList__item" 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name=\"41d645ae-cf1b-456a-8c54-abf0a205955f\" id=\"41d645ae-cf1b-456a-8c54-abf0a205955f\"\u003Eこんにちは！Micoworksの採用チームです。\u003Cbr\u003EMicoworksの新サービスであるAI電話システム『MicoVoice（ミコボイス）』の開発プロジェクトを率いる、プロジェクトマネージャーの犬丸さん。自然な対話体験を実現する技術「カンバセーショナルAI（対話型AI）」を用いたプロダクトを、入社から半年の間にローンチを成し遂げています。プロダクトの概要や、外国籍エンジニアを擁するチーム、組織カルチャーについて聞きました。\u003C\u002Fp\u003E\u003Cp name=\"fb699a9a-604c-4288-b397-4a52c8fb2e7f\" id=\"fb699a9a-604c-4288-b397-4a52c8fb2e7f\"\u003E様々なWebサービスと組織を経験したからこそ見える、Micoworksならではの新規事業チームのカルチャーを語ってくださいました。\u003C\u002Fp\u003E\u003Cfigure name=\"9850489a-0c94-4e8f-946c-a727671003e8\" id=\"9850489a-0c94-4e8f-946c-a727671003e8\"\u003E\u003Cimg src=\"https:\u002F\u002Fassets.st-note.com\u002Fimg\u002F1733726365-UXYSksNMxm5ynhJ24GlTiwVK.png?width=1200\" alt=\"\" width=\"620\" height=\"373\" loading=\"lazy\"\u003E\u003Cfigcaption\u003E\u003C\u002Ffigcaption\u003E\u003C\u002Ffigure\u003E\u003Cfigure name=\"503e2398-e061-4436-a7ca-a5c6f37d1b6f\" id=\"503e2398-e061-4436-a7ca-a5c6f37d1b6f\"\u003E\u003Cblockquote\u003E\u003Cp name=\"4292af4f-0667-4638-a4a3-e737970acdf9\" id=\"4292af4f-0667-4638-a4a3-e737970acdf9\"\u003E\u003Cstrong\u003E犬丸　純（いぬまる・じゅん）\u003Cbr\u003EConversational AI統括本部　Producer\u003C\u002Fstrong\u003E\u003Cbr\u003E大学卒業後、ベンチャー企業にてEC事業の運営スタッフとしてキャリアをスタート。2013年に株式会社ぐるなびへ転職し、マルチ決済システム、POSレジアプリ、予約台帳といった店舗経営を支援するツールなどの新規サービスの立ち上げを経験。2019年に楽天グループ株式会社へ入社し、開発部門で新しく立ちあがったカンバセーショナルAI課へ参画。70以上ある事業部のカスタマーサービス領域へ、NLUや生成AIなどの最先端AI技術を活用したソリューションの導入を推進し、各事業部の課題解決と業務効率化に注力。2024年にMicoworks株式会社に入社。\u003C\u002Fp\u003E\u003C\u002Fblockquote\u003E\u003Cfigcaption\u003E\u003C\u002Ffigcaption\u003E\u003C\u002Ffigure\u003E\u003Ctable-of-contents name=\"c33321c5-8b44-4794-82a5-e9fce3b52da7\" id=\"c33321c5-8b44-4794-82a5-e9fce3b52da7\"\u003E\u003Cbr\u003E\u003C\u002Ftable-of-contents\u003E\u003Ch2 name=\"0e7b10c0-e6cf-44ce-af85-204c01eff201\" id=\"0e7b10c0-e6cf-44ce-af85-204c01eff201\"\u003E新天地はスピード感とビッグチャレンジが共存する場、AI事業にゼロから挑む\u003C\u002Fh2\u003E\u003Cp name=\"9d3e3b55-3d3d-4ca9-9173-7c5cc80b18dd\" id=\"9d3e3b55-3d3d-4ca9-9173-7c5cc80b18dd\"\u003E\u003Cstrong\u003Eーこれまでのご経歴を教えてください。\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"2fa1be45-d78c-47fd-8273-39ab2eb40a61\" id=\"2fa1be45-d78c-47fd-8273-39ab2eb40a61\"\u003E大学を卒業後、ベンチャー企業で幅広い経験をしたくて、EC事業を行っている会社で新規事業に携わっていました。2社目はユーザー規模の大きなサービスで企画に関わりたい、と当時業績が右肩上がりのぐるなびにジョインし、5年ほどPMをメインにあらゆるポジションを経験しました。\u003C\u002Fp\u003E\u003Cp name=\"9e7ab5e2-284c-492c-8d09-4a1a09a07ad6\" id=\"9e7ab5e2-284c-492c-8d09-4a1a09a07ad6\"\u003Eその次にご縁があったのが楽天です。\u003Cstrong\u003Eグローバル環境であるこ\u003C\u002Fstrong\u003Eとと\u003Cstrong\u003E、チャレンジングな体質\u003C\u002Fstrong\u003Eの企業ということに惹かれて入社しました。\u003C\u002Fp\u003E\u003Cp name=\"eb3808cf-e697-42d8-aac8-4517593c7a3e\" id=\"eb3808cf-e697-42d8-aac8-4517593c7a3e\"\u003E\u003Cstrong\u003E\u003Cbr\u003Eーグローバル環境にご興味があったのですね。\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"476121b7-7d77-429d-95bf-a53eb7a529ad\" id=\"476121b7-7d77-429d-95bf-a53eb7a529ad\"\u003E私は幼少期から高校時代にかけて、アメリカとオランダに住んでいたので、国際色豊かな組織に関心がありました。加えて、大きな会社に移ってできることのスケールを広げたいという意図もありました。実際に企業規模が大きくなることで予算やアセットが広がったぶん、色々な経験ができました。\u003C\u002Fp\u003E\u003Cp name=\"1038cbe6-5ef2-40d8-9b66-45f2505f0b51\" id=\"1038cbe6-5ef2-40d8-9b66-45f2505f0b51\"\u003E\u003Cstrong\u003E\u003Cbr\u003Eーその後、Micoworksに入社されているのですね。どんな点が決め手だったのか教えてください。\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"62b9bf3d-510d-4556-974c-9b9909ea2459\" id=\"62b9bf3d-510d-4556-974c-9b9909ea2459\"\u003E一つは、Micoworksの\u003Cstrong\u003Eスピード重視のスタンスに魅力を感じた\u003C\u002Fstrong\u003Eことです。\u003Cbr\u003E前職の楽天も速さは重んじているのですが、サイズの大きな組織なので、どうしても多数の調整や連携が必要になる環境です。そこで、スタートアップのように\u003Cstrong\u003E個人が裁量を持って身軽に物事を推進できるような環境\u003C\u002Fstrong\u003Eに惹かれました。\u003C\u002Fp\u003E\u003Cp name=\"d075e8d1-acb3-4b45-8712-ed428fdfc8ef\" id=\"d075e8d1-acb3-4b45-8712-ed428fdfc8ef\"\u003Eもう1点は、Micoworksが\u003Cstrong\u003Eバリューをしっかり掲げ、それに共感した\u003C\u002Fstrong\u003Eことです。\u003Cbr\u003E入社前に目にすることのできる資料やコンテンツにもMicoworksのバリューである「WOW THE CUSTOMER」が前面に打ち出されていました。\u003Cstrong\u003E私も常々「顧客に驚きや感動を与えたい」と考えていた\u003C\u002Fstrong\u003Eんです。通底する\u003Cstrong\u003Eギバー精神が共通している\u003C\u002Fstrong\u003Eと感じました。\u003C\u002Fp\u003E\u003Cp name=\"b87dc76c-fe94-40c9-9e18-51fdb1b108d6\" id=\"b87dc76c-fe94-40c9-9e18-51fdb1b108d6\"\u003E\u003Cstrong\u003E\u003Cbr\u003Eー組織やカルチャー面のフィットがあったのですね。事業的にはどのように感じられましたか？\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"80622af4-3d3e-4a5d-913c-75a341d662dd\" id=\"80622af4-3d3e-4a5d-913c-75a341d662dd\"\u003E楽天を退職する直前はAIの活用事業に携わっていたのですが、Micoworksからいただいたオファーも、\u003Cstrong\u003EカンバセーショナルAIを立ち上げる\u003C\u002Fstrong\u003Eという内容だったので、経験を活かせそうだと感じました。\u003C\u002Fp\u003E\u003Cp name=\"6982d934-ff78-4669-ac0f-54345269adb0\" id=\"6982d934-ff78-4669-ac0f-54345269adb0\"\u003E加えて、私はゼロから自分の手で自社プロダクトを開発する経験がまだなかったんですよね。\u003Cbr\u003E事業の親和性が強く、経験したことを活かして、\u003Cstrong\u003E新しく立ち上げを経験できる。ものすごくやりたい、と感じました\u003C\u002Fstrong\u003E。\u003C\u002Fp\u003E\u003Cp name=\"e953f92c-00d6-44e6-837d-ba8cd19021ae\" id=\"e953f92c-00d6-44e6-837d-ba8cd19021ae\"\u003E----------------\u003Cbr\u003E※カンバセーショナルAI（対話型AI）…ユーザーの発話、言葉を汲み取り、自然な会話で応答をおこなうAI技術のこと。\u003Cbr\u003E----------------\u003C\u002Fp\u003E\u003Cfigure name=\"392cb2fe-ff91-4196-982e-506d10039f58\" id=\"392cb2fe-ff91-4196-982e-506d10039f58\"\u003E\u003Cimg src=\"https:\u002F\u002Fassets.st-note.com\u002Fimg\u002F1733818400-DGFN3OlIHk6XYC8R9pUxyqE0.png?width=1200\" alt=\"\" width=\"620\" height=\"398\" loading=\"lazy\"\u003E\u003Cfigcaption\u003E\u003C\u002Ffigcaption\u003E\u003C\u002Ffigure\u003E\u003Ch2 name=\"e0e62bc4-4a0d-4b8a-a8e7-1dfbb95d3d36\" id=\"e0e62bc4-4a0d-4b8a-a8e7-1dfbb95d3d36\"\u003E多様化する顧客コミュニケーションの最適化とUX向上を担う「カンバセーショナルAI」\u003C\u002Fh2\u003E\u003Cp name=\"24f0def5-7b7a-403a-a18c-2aec1748dc2e\" id=\"24f0def5-7b7a-403a-a18c-2aec1748dc2e\"\u003E\u003Cstrong\u003Eー現在のポジションとミッションはどのようなものでしょうか？\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"0a98c822-e9f2-45f7-a506-f74e349775b0\" id=\"0a98c822-e9f2-45f7-a506-f74e349775b0\"\u003E\u003Cstrong\u003EカンバセーショナルAIを活用した新サービス『MicoVoice』の立ち上げ\u003C\u002Fstrong\u003Eに、プロジェクトマネージャーとして携わっています。サービスをお客様にデリバリーするまでのプロセスの設計、調整が主な業務ですね。\u003C\u002Fp\u003E\u003Cp name=\"2e886fc8-79a0-4b44-916b-4562f0b887cb\" id=\"2e886fc8-79a0-4b44-916b-4562f0b887cb\"\u003E\u003Cstrong\u003E\u003Cbr\u003Eーこのチームもグローバルな組織だとうかがいました。\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"80e15b28-cbe9-431e-a0e4-0840b97a205e\" id=\"80e15b28-cbe9-431e-a0e4-0840b97a205e\"\u003E開発チームは数名のコンパクトな体制からスタートして、\u003Cstrong\u003E直近半年間で現在20名ほど\u003C\u002Fstrong\u003Eになっています。様々な国籍のメンバーがいて、アイルランド、アメリカ、カナダ、スウェーデン、ブラジルﾠベトナム、ベルラーシ、ミャンマー……\u003Cstrong\u003E私ともう一名以外は外国籍のメンバーで構成\u003C\u002Fstrong\u003Eされています。\u003C\u002Fp\u003E\u003Cp name=\"54c34834-400f-4014-9203-26313a16970f\" id=\"54c34834-400f-4014-9203-26313a16970f\"\u003E\u003Cstrong\u003Eー日本国籍は2名のみ！多様なチームで新サービスに挑んでいるのですね\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"675c712f-66ef-49d9-af86-3d12fe0bbc06\" id=\"675c712f-66ef-49d9-af86-3d12fe0bbc06\"\u003E\u003Cstrong\u003E\u003Cbr\u003Eー新サービス『MicoVoice』の概要を教えてください。\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"eba6db12-1a55-40e3-89f0-8063b782f6c6\" id=\"eba6db12-1a55-40e3-89f0-8063b782f6c6\"\u003EMicoVoiceは\u003Cstrong\u003ESaaS型のAI電話システム\u003C\u002Fstrong\u003Eです。電話自動音声ガイダンスのことをIVRと言うのですが、それをAIを使って行っています。今は電話をかける時の機能に絞って提供していて、企業がユーザーにご案内やリマインド、フォローアップをする時にご利用いただくイメージですね。「電話」の切り口でのサービス提供は、Micoworksにとっても新たな試みです。\u003C\u002Fp\u003E\u003Cp name=\"0eaae053-ff43-4d97-add8-4e57ce1e918c\" id=\"0eaae053-ff43-4d97-add8-4e57ce1e918c\"\u003E\u003Cstrong\u003E\u003Cbr\u003Eー従来のIVRサービスとはどんな違いがあるのでしょうか。\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"8cb3d77b-826e-417f-bf33-059dce57de5d\" id=\"8cb3d77b-826e-417f-bf33-059dce57de5d\"\u003EこれまでのIVRを用いたコミュニケーションは、自動音声の問いに対してプッシュボタンで回答してやり取りしていました。\u003C\u002Fp\u003E\u003Cp name=\"d078ccf7-d602-40e6-9a6d-df14406a3d63\" id=\"d078ccf7-d602-40e6-9a6d-df14406a3d63\"\u003Eそれを、自動音声側に高度なAIを用いることで、\u003Cstrong\u003E人間の言語を使って自然な会話ができるようになったのが特徴\u003C\u002Fstrong\u003Eです。AIがユーザー側の発話を理解して、適切に返答する。\u003Cbr\u003E現在はまだ本格的には実装されていない状態なのですが、\u003Cstrong\u003EAI活用によりユーザー体験が向上し、ブランドと顧客のコミュニケーションが促進される未来\u003C\u002Fstrong\u003Eを描いています。\u003C\u002Fp\u003E\u003Cp name=\"66d76796-9564-47f4-8283-045e39e3321d\" id=\"66d76796-9564-47f4-8283-045e39e3321d\"\u003E\u003Cstrong\u003E\u003Cbr\u003EーAI技術を活用するのはトレンドのひとつですが、MicoVoiceはどんな特徴がありますか？\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"9a64fbbf-ad7e-439a-a418-b56d9feacddb\" id=\"9a64fbbf-ad7e-439a-a418-b56d9feacddb\"\u003E大切にしているのは\u003Cstrong\u003E声のクオリティ\u003C\u002Fstrong\u003Eです。\u003Cbr\u003EIVRで耳にする案内音声は、すぐに機械だとわかるので、電話口のユーザーは会話を続けるモチベーションを保つことが難しいんですよね。それが、\u003Cstrong\u003E自然な発声であれば、一方的に聞くのではなく「会話」になりやすく\u003C\u002Fstrong\u003E、コミュニケーションが成り立ちます。\u003C\u002Fp\u003E\u003Cp name=\"142a2f1f-74b1-4c18-bd6d-92b13cd044ac\" id=\"142a2f1f-74b1-4c18-bd6d-92b13cd044ac\"\u003EAIならではのパーソナライズな会話体験とスムーズな対話を提供することで、\u003Cstrong\u003Eユーザー側の体験を向上させることが肝\u003C\u002Fstrong\u003Eだと考えています。\u003C\u002Fp\u003E\u003Cp name=\"a727ff27-032c-42e4-9c4b-ab6b26c1546d\" id=\"a727ff27-032c-42e4-9c4b-ab6b26c1546d\"\u003E\u003Cstrong\u003E\u003Cbr\u003EーMicoworksがAI活用に乗り出したのはどのような背景なのでしょうか？\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"f132eba8-f41c-4aa4-8fdb-0c78d6e64c17\" id=\"f132eba8-f41c-4aa4-8fdb-0c78d6e64c17\"\u003E私の個人的な見方も含むのですが、Micoworksのメインプロダクト「MicoCloud（ミコクラウド）」は、LINEを通してお客様とコミュニケーションすることを追求してきました。同時に、\u003Cstrong\u003Eコミュニケーションの間口はどんどんマルチチャネル化する時代\u003C\u002Fstrong\u003Eになってきています。\u003C\u002Fp\u003E\u003Cp name=\"44e85bd2-6fd9-46ed-98a8-4285a5cdebee\" id=\"44e85bd2-6fd9-46ed-98a8-4285a5cdebee\"\u003Eこうしたコミュニケーションの多様化によって増大した工数を効率化、最適化するのにAIを活用して、コア業務へ集中する。AI活用における価値の大きなポイントです。\u003C\u002Fp\u003E\u003Cp name=\"a70b4492-8c55-434f-bf23-73e4e92c1a42\" id=\"a70b4492-8c55-434f-bf23-73e4e92c1a42\"\u003E\u003Cstrong\u003E\u003Cbr\u003Eーサービスは今後どのようなスケジュールで展開していくのでしょうか？\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"7e58669d-89fe-4098-957f-ebe431c667c8\" id=\"7e58669d-89fe-4098-957f-ebe431c667c8\"\u003E音声の生成やテキスト読み上げには既にAIが搭載されている部分もありますが、前述したような\u003Cstrong\u003E本格的な活用をローンチするのは2025年になる見込み\u003C\u002Fstrong\u003Eです。\u003C\u002Fp\u003E\u003Cp name=\"c4c92d27-3426-46b0-8585-91e51b1b903a\" id=\"c4c92d27-3426-46b0-8585-91e51b1b903a\"\u003EまずはPoCを関係各社と進める予定でして、実証の過程で学習を進めつつ、チューニングをかけてユーザー体験を向上させていきます。\u003C\u002Fp\u003E\u003Cfigure name=\"5504d96e-d8b8-4b6d-a7e9-6af152ef53ec\" id=\"5504d96e-d8b8-4b6d-a7e9-6af152ef53ec\"\u003E\u003Cimg src=\"https:\u002F\u002Fassets.st-note.com\u002Fimg\u002F1733818439-MemGCXwzsBEhQVRHx5Fy0UN8.png?width=1200\" alt=\"\" width=\"620\" height=\"341\" loading=\"lazy\"\u003E\u003Cfigcaption\u003E\u003C\u002Ffigcaption\u003E\u003C\u002Ffigure\u003E\u003Ch2 name=\"49ed1289-17e4-491e-89f0-06e967e0964a\" id=\"49ed1289-17e4-491e-89f0-06e967e0964a\"\u003E3倍速ローンチ！速度を落とさず未来も見据える\u003C\u002Fh2\u003E\u003Cp name=\"b16ce37f-7760-4898-b78d-b014186e0d35\" id=\"b16ce37f-7760-4898-b78d-b014186e0d35\"\u003E\u003Cstrong\u003Eー新しい物事の推進は苦労も伴うと思うのですが、どんなことにやりがいを感じますか？\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"46ba8ca5-9af9-425b-a060-071071229d9e\" id=\"46ba8ca5-9af9-425b-a060-071071229d9e\"\u003Eまずは、前述した入社理由にもあった、ゼロから物事をつくりあげる\u003Cstrong\u003E「ゼロイチ」に携わっていること\u003C\u002Fstrong\u003Eです。私にとって新しい経験で、キャリアが育っているのを感じています。\u003C\u002Fp\u003E\u003Cp name=\"6df840b2-e030-4878-bf0a-15719c395fef\" id=\"6df840b2-e030-4878-bf0a-15719c395fef\"\u003Eもう1点は\u003Cstrong\u003Eお客様にダイレクトに喜びを提供できている実感が得られる点\u003C\u002Fstrong\u003Eです。前職まではプラットフォームを通して提供するサービスが多かったので、少しお客様との距離を感じていたんですよね。\u003Cstrong\u003E今は届けるのも、喜んでもらえる姿も間近で感じられるのは、日々嬉しく感じています。\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"ac221596-d585-4741-8c8a-2a6515e6cade\" id=\"ac221596-d585-4741-8c8a-2a6515e6cade\"\u003E\u003Cstrong\u003E\u003Cbr\u003Eー入社理由の中でもご自身とメンバーに「ギバー精神がある」と表現されていましたよね。やりがいに直結する手触り感ですね。逆に、課題はどんな点でしょうか。\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"f19ce5e9-2792-4b95-9aca-9462245e2b9f\" id=\"f19ce5e9-2792-4b95-9aca-9462245e2b9f\"\u003EMicoworksは、とにかくスピードが速いのが特徴なので、\u003Cstrong\u003Eどうしても目の前のことに追われてしまいがちな点\u003C\u002Fstrong\u003Eですね。この先、3年後や5年後のことを考えなくてはならないのですが、どうしても走りながらになります。これは今まで経験のない環境で、チャレンジングなところです。\u003C\u002Fp\u003E\u003Cp name=\"d6b50524-ecf6-4d66-a5c4-522ed174d595\" id=\"d6b50524-ecf6-4d66-a5c4-522ed174d595\"\u003E\u003Cstrong\u003E\u003Cbr\u003EーMicoworksのスピード感の速さは、これまでのご経験と比較するとどう感じられますか？\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"08a26c6f-339b-41e4-a2c7-11f9a8494f5e\" id=\"08a26c6f-339b-41e4-a2c7-11f9a8494f5e\"\u003Eたとえば、\u003Cstrong\u003E通常は1年かけるようなプロジェクトを3ヶ月で完遂させる\u003C\u002Fstrong\u003E。そんなイメージです。というか、実際にこのスピード感で進行していますね。私が入社した時点では、まだエンジニアが全員揃っていない状態からMicoVoiceのプロジェクトを進行し、2か月後にはリリース、というスケジュールだったので。\u003C\u002Fp\u003E\u003Cp name=\"20566b96-5414-4b0c-8726-2d54570f9339\" id=\"20566b96-5414-4b0c-8726-2d54570f9339\"\u003E\u003Cstrong\u003E\u003Cbr\u003Eーしかも入社直後から！なぜ実現できているのでしょうか。\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"c100c5d5-caef-4a91-b029-c8a20b6661ac\" id=\"c100c5d5-caef-4a91-b029-c8a20b6661ac\"\u003Eこの速さはMicoworksならではですね。\u003Cbr\u003Eもちろん\u003Cstrong\u003E優秀なメンバーが揃っている\u003C\u002Fstrong\u003Eことと、バリューのひとつ\u003Cstrong\u003E「SMART SPEED」が根強く浸透している\u003C\u002Fstrong\u003Eことの2点が大きいです。\u003C\u002Fp\u003E\u003Cp name=\"07fb193f-7a5f-4255-9ceb-29cf6f922c18\" id=\"07fb193f-7a5f-4255-9ceb-29cf6f922c18\"\u003Eそれを支えているのは、自チームで言うと、\u003Cstrong\u003Eエンジニアチームの圧倒的当事者意識\u003C\u002Fstrong\u003Eです。決まった要件をその通りに実現するにとどまらず、お客様の視点に立ってどうあるべきなのか考えて提案、軌道修正しつつ実現してくれます。加えて、それもフロントメンバーがお客様と良い関係を構築でき、間近でインサイトを発見できる環境だからこそ。\u003C\u002Fp\u003E\u003Cp name=\"1ef70707-2bbd-4927-bd69-d0d3c66800ea\" id=\"1ef70707-2bbd-4927-bd69-d0d3c66800ea\"\u003Eそうやって、\u003Cstrong\u003Eメンバー全員が少しずつ自分の領域より前のめりになって役割をまっとうする\u003C\u002Fstrong\u003Eからこそ、このスピードが成し得ているのだと、日々実感しています。\u003C\u002Fp\u003E\u003Cfigure name=\"fb8b55af-3850-46c0-8699-d18bf5696d28\" id=\"fb8b55af-3850-46c0-8699-d18bf5696d28\"\u003E\u003Cimg src=\"https:\u002F\u002Fassets.st-note.com\u002Fimg\u002F1733818555-OmMkVNZy4tqRijgGUQs3pIKl.png?width=1200\" alt=\"\" width=\"620\" height=\"446\" loading=\"lazy\"\u003E\u003Cfigcaption\u003E\u003C\u002Ffigcaption\u003E\u003C\u002Ffigure\u003E\u003Ch2 name=\"ec88d895-8075-4ffa-b648-abf359a295ba\" id=\"ec88d895-8075-4ffa-b648-abf359a295ba\"\u003E「アジアNo,1」に確実に歩んでいる実感\u003C\u002Fh2\u003E\u003Cp name=\"260ff50b-c730-4ff9-813e-213490975ee1\" id=\"260ff50b-c730-4ff9-813e-213490975ee1\"\u003E\u003Cstrong\u003EーMicoworksのパワフルな風土を感じるエピソードばかりでした。\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"aadc05fd-3a4d-4088-92f5-1cd799c32126\" id=\"aadc05fd-3a4d-4088-92f5-1cd799c32126\"\u003E振り落とされそうな勢いですよね。サービスやプロダクトだけでなく、Micoworksそのものも、掲げている目標\u003Cstrong\u003E「アジアNo.1のブランドエンパワーメントカンパニー」に向かって確実に歩みを進めている\u003C\u002Fstrong\u003Eと感じます。\u003C\u002Fp\u003E\u003Cp name=\"0ef1e165-0b7e-4fca-a5a4-d1318c77bafc\" id=\"0ef1e165-0b7e-4fca-a5a4-d1318c77bafc\"\u003E\u003Cstrong\u003E\u003Cbr\u003Eー内側にいて、その目標に向かっている感触があるんですね。\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"83cc7eb8-1a6a-43c7-8ef3-5f247d109dd4\" id=\"83cc7eb8-1a6a-43c7-8ef3-5f247d109dd4\"\u003Eはい、本当にアジアNo.1を勝ち取るのだろうな、という実感がありますね。\u003Cbr\u003E私が入社してからの\u003Cstrong\u003E半年間だけでもグローバルメンバーが一気に増え、その環境整備も短期間で構築されてすっかり馴染んでいます\u003C\u002Fstrong\u003E。高速かつ柔軟に、組織がどんどん変化していますし、何よりメンバーが\u003Cstrong\u003E前向きなエネルギーに溢れています\u003C\u002Fstrong\u003E。実現できる要素が揃っていると感じますね。\u003C\u002Fp\u003E\u003Cp name=\"49bf9a26-2c9a-46bc-afe8-c1c118e60ba2\" id=\"49bf9a26-2c9a-46bc-afe8-c1c118e60ba2\"\u003E\u003Cstrong\u003E\u003Cbr\u003Eー今のMicoworksにはどんな方がフィットすると感じられますか？\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"1949a2d7-d136-44cf-b6f4-40abf04aa8bf\" id=\"1949a2d7-d136-44cf-b6f4-40abf04aa8bf\"\u003EMicoworksは、グローバルな組織ですし、価値観が多様です。そしてとにかくスピードが速い。これらを楽しめることは大事だと思います。\u003Cstrong\u003E変化を恐れず柔軟に、前向きに捉えて対応できる\u003C\u002Fstrong\u003Eとマッチしますね。\u003C\u002Fp\u003E\u003Cp name=\"3ab271d5-a688-46de-8484-619100de9913\" id=\"3ab271d5-a688-46de-8484-619100de9913\"\u003Eまた、ベースのマインドとして重要だと感じるのは、\u003Cstrong\u003E「自分の成功はイコール、チームの成功でもあり、お客様の成功」\u003C\u002Fstrong\u003Eという点です。さらに、お客様の先にいるエンドユーザーのことも想像しながら、より良いプロダクトを作り上げる、\u003Cstrong\u003E自社のプロダクトに愛情を注げる方\u003C\u002Fstrong\u003Eがいいなと思っています。\u003C\u002Fp\u003E\u003Cp name=\"4dc1c319-58e5-4a3d-9519-f737f24f8cf4\" id=\"4dc1c319-58e5-4a3d-9519-f737f24f8cf4\"\u003E\u003Cstrong\u003E\u003Cbr\u003Eーこれも前述されていたギバー精神に通じるものがありますね。\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"e04d5555-4dd4-48db-a433-cd67d5374589\" id=\"e04d5555-4dd4-48db-a433-cd67d5374589\"\u003Eそうですね。今いるメンバーが体現していることでもあります。\u003C\u002Fp\u003E\u003Cfigure name=\"64c2dad9-ecc7-46b0-9f4d-a8cca35f518c\" id=\"64c2dad9-ecc7-46b0-9f4d-a8cca35f518c\"\u003E\u003Cimg src=\"https:\u002F\u002Fassets.st-note.com\u002Fimg\u002F1733818634-pnAWxOHtQTcrwSIhGDiJ1VP4.png?width=1200\" alt=\"\" width=\"620\" height=\"440\" loading=\"lazy\"\u003E\u003Cfigcaption\u003E\u003C\u002Ffigcaption\u003E\u003C\u002Ffigure\u003E\u003Cp style=\"text-align: center\" name=\"e73be7ab-a4b8-4214-899e-6e8b03f6f071\" id=\"e73be7ab-a4b8-4214-899e-6e8b03f6f071\"\u003EMicoworksに興味を持ってくださった方は、\u003Ca href=\"https:\u002F\u002Fspeakerdeck.com\u002Fmicoworks\u002Fmicoworkszhu-shi-hui-she-cai-yong-deck\" target=\"_blank\" rel=\"noopener noreferrer nofollow\"\u003E\u003Cstrong\u003E採用Deck\u003C\u002Fstrong\u003E\u003C\u002Fa\u003Eもぜひご覧ください。\u003C\u002Fp\u003E\u003Cfigure name=\"7c7f353f-4f73-4d0f-9752-41c785bd22e8\" id=\"7c7f353f-4f73-4d0f-9752-41c785bd22e8\" data-src=\"https:\u002F\u002Fspeakerdeck.com\u002Fmicoworks\u002Fmicoworkszhu-shi-hui-she-cai-yong-deck\" data-identifier=\"null\" embedded-service=\"speakerdeck\" embedded-content-key=\"emb081a232fd542\"\u003E\u003Cdiv data-name=\"embedContainer\"\u003E\u003Cdiv data-embed-service=\"speakerdeck\"\u003E\u003Cspan\u003E\u003Cdiv style=\"left: 0; width: 100%; height: 0; position: relative; padding-bottom: 56.1972%;\"\u003E\u003Ciframe src=\"https:\u002F\u002Fspeakerdeck.com\u002Fplayer\u002F3b224fb9e1f146d69808d3c1f2fbd27b\" style=\"top: 0; left: 0; width: 100%; height: 100%; position: absolute; border: 0;\" allowfullscreen=\"\" scrolling=\"no\" loading=\"lazy\"\u003E\u003C\u002Fiframe\u003E\u003C\u002Fdiv\u003E\u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003C\u002Fdiv\u003E\u003C\u002Ffigure\u003E\u003Cp style=\"text-align: center\" name=\"cb86a63d-5643-4594-8b72-4acfbb86a6ee\" id=\"cb86a63d-5643-4594-8b72-4acfbb86a6ee\"\u003E\u003Cstrong\u003E\u003Cbr\u003E＼ Micoworksでは仲間を募集中です！応募はこちらから！／\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cfigure name=\"fe591593-da45-4e96-a346-c19d3510f142\" id=\"fe591593-da45-4e96-a346-c19d3510f142\" data-src=\"https:\u002F\u002Fherp.careers\u002Fv1\u002Fmicoworksinc\" data-identifier=\"null\" embedded-service=\"external-article\" embedded-content-key=\"emb973a600982d6\"\u003E\u003Cdiv data-name=\"embedContainer\"\u003E\u003Cdiv data-embed-service=\"external-article\"\u003E\u003Cspan\u003E\u003Cdiv class=\"external-article-widget\"\u003E\n\u003Ca href=\"https:\u002F\u002Fherp.careers\u002Fv1\u002Fmicoworksinc\" rel=\"noopener noreferrer nofollow\" target=\"_blank\"\u003E\n\u003Cstrong class=\"external-article-widget-title\"\u003E\nMicoworks株式会社の全ての求人一覧\n\u003C\u002Fstrong\u003E\n\u003Cem class=\"external-article-widget-description\"\u003E\nMicoworks株式会社の全ての求人一覧です。\n\u003C\u002Fem\u003E\n\u003Cem class=\"external-article-widget-url\"\u003E\nherp.careers\n\u003C\u002Fem\u003E\n\u003C\u002Fa\u003E\u003Ca class=\"external-article-widget-image\" href=\"https:\u002F\u002Fherp.careers\u002Fv1\u002Fmicoworksinc\" rel=\"noopener noreferrer nofollow\" style=\"background-image: url('https:\u002F\u002Fassets.st-note.com\u002Fproduction\u002Fuploads\u002Fext\u002F2332a15b642f9e9e96020ccdd3fbe0f92a21ed143af48f33db09cb3f2de9.png?x-type=ogp');\" target=\"_blank\"\u003E\u003C\u002Fa\u003E\n\n\u003C\u002Fdiv\u003E\n\u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003C\u002Fdiv\u003E\u003C\u002Ffigure\u003E\u003Cp name=\"e1a5e169-aa11-4bc9-a0d1-5d2354c1e333\" 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