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.MuiGrid-spacing-xs-2 > .MuiGrid-item { padding: 0.5rem; } .MuiGrid-spacing-xs-3 { width: calc(100% + 1.5rem); margin: -0.75rem; } .MuiGrid-spacing-xs-3 > .MuiGrid-item { padding: 0.75rem; } .MuiGrid-spacing-xs-4 { width: calc(100% + 2rem); margin: -1rem; } .MuiGrid-spacing-xs-4 > .MuiGrid-item { padding: 1rem; } .MuiGrid-spacing-xs-5 { width: calc(100% + 2.5rem); margin: -1.25rem; } .MuiGrid-spacing-xs-5 > .MuiGrid-item { padding: 1.25rem; } .MuiGrid-spacing-xs-6 { width: calc(100% + 3rem); margin: -1.5rem; } .MuiGrid-spacing-xs-6 > .MuiGrid-item { padding: 1.5rem; } .MuiGrid-spacing-xs-7 { width: calc(100% + 3.5rem); margin: -1.75rem; } .MuiGrid-spacing-xs-7 > .MuiGrid-item { padding: 1.75rem; } .MuiGrid-spacing-xs-8 { width: calc(100% + 4rem); margin: -2rem; } .MuiGrid-spacing-xs-8 > .MuiGrid-item { padding: 2rem; } .MuiGrid-spacing-xs-9 { width: calc(100% + 4.5rem); margin: -2.25rem; } .MuiGrid-spacing-xs-9 > .MuiGrid-item { padding: 2.25rem; } .MuiGrid-spacing-xs-10 { width: calc(100% + 5rem); margin: -2.5rem; } .MuiGrid-spacing-xs-10 > .MuiGrid-item { padding: 2.5rem; } .MuiGrid-grid-xs-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-xs-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-xs-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-xs-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-xs-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-xs-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-xs-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-xs-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-xs-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-xs-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-xs-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-xs-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-xs-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-xs-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } @media (min-width:600px) { .MuiGrid-grid-sm-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-sm-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-sm-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-sm-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-sm-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-sm-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-sm-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-sm-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-sm-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-sm-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-sm-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-sm-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-sm-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-sm-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } @media (min-width:960px) { .MuiGrid-grid-md-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-md-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-md-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-md-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-md-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-md-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-md-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-md-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-md-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-md-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-md-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-md-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-md-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-md-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } @media (min-width:1280px) { .MuiGrid-grid-lg-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-lg-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-lg-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-lg-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-lg-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-lg-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-lg-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-lg-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-lg-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-lg-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-lg-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-lg-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-lg-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-lg-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } @media (min-width:1920px) { .MuiGrid-grid-xl-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-xl-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-xl-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-xl-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-xl-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-xl-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-xl-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-xl-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-xl-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-xl-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-xl-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-xl-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-xl-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-xl-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } .jss2 { color: #fff; z-index: 1300; position: relative; padding-top: 1.5rem; padding-bottom: 1.5rem; background-color: #0d224c; } @media (max-width:599.95px) { .jss3 { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; } } @media (min-width:600px) { .jss3 { flex-shrink: 0; } } @media (max-width:599.95px) { .jss4 { margin-top: 1.5rem; flex-shrink: 0; } } @media (min-width:600px) { .jss5 { display: flex; align-items: center; justify-content: space-between; } } @media (min-width:600px) { .jss6 { margin-right: 1.5rem; } } @media (max-width:599.95px) { .jss7 { margin-top: 1.5rem; flex-shrink: 0; margin-right: 1rem; } } @media (min-width:600px) { .jss7 { margin-right: 1.5rem; } } .jss8 { margin-top: 1rem; } .jss1 { clip: rect(0 0 0 0); color: #000; width: 1px; height: 1px; display: block; overflow: hidden; position: absolute; clip-path: inset(50%); padding-top: 0.5rem; white-space: nowrap; padding-bottom: 0.5rem; text-decoration: unset; background-color: #fd6; } .jss1:focus { clip: unset; width: unset; height: unset; overflow: unset; position: unset; clip-path: unset; white-space: unset; } .jss33 > * { box-sizing: border-box; font-family: Roboto; } .jss34 { padding-top: 1.5rem; padding-bottom: 2.5rem; } .jss35 { padding-top: 2.5rem; padding-bottom: 2.5rem; } .jss36 { padding-top: 1.5rem; padding-bottom: 2.5rem; } .jss37 { color: #fff; } .jss38 { background-color: #4c4c4c; } .jss39 { background-color: #404040; } .jss40 { background-color: #333; } .jss41 { display: inline; } .jss42:link { color: #fff; text-decoration: none; } .jss42:visited { color: #fff; } .jss42:focus { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss42:hover { color: #d9d9d9; transition: color .2s ease; text-decoration: underline; } .jss42:focus:hover { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss42:active { color: #fff; } .jss42:focus:active { color: #fff; outline: none; box-shadow: none; text-decoration: underline; background-color: transparent; } .jss43 { margin: 0; display: inline; padding: 0; list-style: none; } .jss44 { display: inline-block; font-size: .875rem; margin-top: 1rem; font-weight: 400; line-height: 1.428571428571429rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss44 b { font-weight: bolder; } .jss44 strong { font-weight: bolder; } .jss44:not(:last-child) { margin-right: 1rem; } .jss45::before { content: ">"; margin-right: 1rem; } .jss46 { width: calc(100% + 1.5rem); margin-left: -0.75rem; margin-right: -0.75rem; } .jss46 .MuiGrid-item { padding-left: 0.75rem; padding-right: 0.75rem; } @media (max-width:959.95px) { .jss46 { width: calc(100% + 1rem); margin-left: -0.5rem; margin-right: -0.5rem; } .jss46 .MuiGrid-item { padding-left: 0.5rem; padding-right: 0.5rem; } } .jss47 { padding-top: 0; padding-bottom: 0; } .jss48 { font-size: .875rem; font-weight: 400; line-height: 1.428571428571429rem; padding-top: 1rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss48 b { font-weight: bolder; } .jss48 strong { font-weight: bolder; } @media (max-width:599.95px) { .jss48 { border-top: .0625rem solid #707070; padding-top: 1.5rem; } } .jss49 { list-style: none; margin-top: 1.5rem; padding-left: 0; margin-bottom: 0; } @media (max-width:599.95px) { .jss50 { margin-top: 3rem; } } .jss51 { font-size: 1rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 500; line-height: 1.5rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } @media (min-width:960px) { .jss51 { font-size: 1.25rem; line-height: 2rem; } } .jss51 b { font-weight: bolder; } .jss51 strong { font-weight: bolder; } .jss52 { font-size: .875rem; font-weight: 400; line-height: 1.428571428571429rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss52 b { font-weight: bolder; } .jss52 strong { font-weight: bolder; } .jss52:not(:first-child) { margin-top: 1rem; } .jss53 { margin-right: 0.5rem; } .jss54 { display: flex; flex-wrap: wrap; list-style: none; margin-top: 0; padding-left: 0; margin-bottom: 0; } .jss55 { margin-bottom: 0; } @media (max-width:599.95px) { .jss55 { margin-bottom: 1.5rem; } } .jss56 { font-size: .875rem; margin-top: 1rem; font-weight: 400; line-height: 1.428571428571429rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss56 b { font-weight: bolder; } .jss56 strong { font-weight: bolder; } .jss56:not(:last-child) { margin-right: 1.5rem; } .jss57 { font-size: .875rem; font-weight: 400; line-height: 1.428571428571429rem; padding-top: 1.5rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss57 b { font-weight: bolder; } .jss57 strong { font-weight: bolder; } @media (max-width:599.95px) { .jss57 { border-top: .0625rem solid #707070; } } .jss58:link { color: #fff; text-decoration: underline; } .jss58:visited { color: #d9d9d9; } .jss58:focus { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss58:hover { color: #d9d9d9; transition: color .2s ease; text-decoration: underline; } .jss58:focus:hover { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss58:active { color: #fff; } .jss58:focus:active { color: #fff; outline: none; box-shadow: none; text-decoration: underline; background-color: transparent; } .jss9 { z-index: 1100; position: relative; } .jss10 { color: #666; position: relative; background-color: #fff; } .jss11 { display: flex; } .jss12 { overflow: hidden; margin-left: -.25rem; padding-top: 0.5rem; white-space: nowrap; margin-right: -.25rem; padding-left: .25rem; padding-right: .25rem; text-overflow: ellipsis; padding-bottom: 0.5rem; } .jss13 { display: flex; list-style: none; margin-top: unset; align-items: center; padding-left: unset; margin-bottom: unset; } .jss14 { line-height: 0; } .jss15 { overflow: hidden; margin-left: 1rem; white-space: nowrap; text-overflow: ellipsis; } @media (max-width:599.95px) { .jss15 { font-size: 1rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 400; line-height: 1.5rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss15 b { font-weight: bolder; } .jss15 strong { font-weight: bolder; } } @media (min-width:600px) { .jss15 { font-size: 1.25rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 400; line-height: 2rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss15 b { font-weight: bolder; } .jss15 strong { font-weight: bolder; } } .jss16 { margin-right: 0.5rem; } @media (max-width:599.95px) { .jss17 { clip: rect(0 0 0 0); width: 1px; height: 1px; overflow: hidden; position: absolute; clip-path: inset(50%); white-space: nowrap; } } @media (min-width:600px) { .jss17 { overflow: hidden; font-size: 1.25rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 400; line-height: 2rem; margin-left: 0.5rem; white-space: nowrap; text-overflow: ellipsis; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss17 b { font-weight: bolder; } .jss17 strong { font-weight: bolder; } } .jss18 { clip: rect(0 0 0 0); width: 1px; height: 1px; overflow: hidden; position: absolute; clip-path: inset(50%); white-space: nowrap; } .jss19:link { color: #666; text-decoration: unset; } .jss19:visited { color: #666; } .jss19:focus { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss19:focus:not(:focus-visible) { outline: .25rem solid transparent; box-shadow: unset; text-decoration: underline; background-color: unset; } .jss19:hover { color: #004777; text-decoration: underline; } .jss19:active { color: #000; text-decoration: underline; } @media (hover: none) { .jss19:hover { color: #666; } } @media (min-width:0px) { .jss20 { width: 3.25rem; height: 3.25rem; } } @media (max-width:599.95px) { .jss20 { width: 2.5rem; height: 2.5rem; } } .jss21 { display: block; } .jss21:focus { outline: .25rem solid #fd6; } .jss21:focus:not(:focus-visible) { outline: none; } .jss21:hover { opacity: 0.7; } .jss21:active { opacity: 1; } @media (hover: none) { .jss21:hover { opacity: 1; } } .jss24 { display: flex; position: relative; align-items: center; margin-left: auto; } @media (max-width: 757px) { .jss24 { top: 100%; right: 0; display: none; padding: 1.8rem; position: absolute; border-top: 1px solid #ccc; box-shadow: 0px 5px 4px rgb(0 0 0 / 20%); -moz-box-shadow: 0px 5px 4px rgba(0,0,0,0.2); background-color: #fff; -webkit-box-shadow: 0px 5px 4px rgb(0 0 0 / 20%); } } @media (max-width: 400px) { .jss24 { left: 0; } } @media (max-width: 757px) { .jss24.visible { display: block; } } .jss25 { color: #666; display: block; font-size: 18px; text-decoration: unset; } .jss25:hover { color: #004777; text-decoration: underline; } .jss25:focus { color: #000; outline: transparent solid 0.25rem; box-shadow: rgb(255 221 102) 0px 0.25rem 0px 0px, rgb(255 221 102) 0px -0.25rem 0px 0px; text-decoration: none; background-color: rgb(255, 221, 102); } .jss26 { top: 100%; right: 0; width: 600px; display: none; padding: 20px 30px; position: absolute; border-top: 2px solid #00557f; box-shadow: 0px 5px 4px rgb(0 0 0 / 20%); text-align: center; -moz-box-shadow: 0px 5px 4px rgba(0,0,0,0.2); background-color: #fff; -webkit-box-shadow: 0px 5px 4px rgb(0 0 0 / 20%); } @media (max-width: 757px) { .jss26 { display: none; } } .jss27 { top: 50%; color: #2c3841; right: 1.8rem; width: 32px; border: none; bottom: 0; cursor: pointer; height: 32px; display: flex; position: absolute; transform: translateY(-50%); align-items: center; justify-content: center; background-color: transparent; } @media (min-width: 757px) { .jss27 { right: 10px; } } .jss27:hover { opacity: 0.5; } .jss27:focus { outline: .25rem solid #fd6; background-color: #fff; } @media (max-width: 757px) { .jss28 { width: 100%; } } @media (min-width: 757px) { .jss28:focus-within #predictive-results.visible { display: block; } } @media (min-width: 757px) { .jss29 { padding: 10px 10px; position: relative; margin-right: -10px; } .jss29.has-search-term:focus-within { box-shadow: 0 0 2px rgb(0 0 0 / 20%); -moz-box-shadow: 0 0 2px rgba(0,0,0,0.2); background-image: linear-gradient(to bottom,#e4e9ec 0%,#fff 100%); -webkit-box-shadow: 0 0 2px rgb(0 0 0 / 20%); } } .jss30 { width: 210px; border: 2px solid #E4E9EC; display: block; padding: 5px 32px 4px 9px; min-height: 31px; background-color: #fff; } .jss30:focus { outline: .25rem solid #fd6; background-color: #fff; } .jss30::-webkit-search-cancel-button, 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data-testid="replace-material-ui-hidden--1/12@sm"></div><div class="box-border px-2 sm:w-10/12"><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | mb-6 |"><h2 id="about-the-managed-router-service-d1ljy" data-block-key="d1ljy">About the managed router service</h2><p data-block-key="c5pl0">This service provides remote support to any organisation that might require additional assistance and expertise to support their Janet IP connection routers.</p><p data-block-key="16ge0">Although the service is available to all Janet connected organisations, it is particularly appropriate for FE, smaller organisations and perhaps organisation supported by small IT teams.</p><h2 id="what-the-service-includes-afms8" data-block-key="afms8">What the service includes</h2><ul><li data-block-key="e5auu">A router that is provisioned and configured to suit your connection’s bandwidth</li><li data-block-key="8ec1j">Advice on the benefits and equipment required for a router capable of a higher throughput, at additional cost</li><li data-block-key="eopf3">Resilience options including dual-power supply, dual-chassis and support for resilient circuits, at additional cost</li><li data-block-key="c46p3">Hardware support for all parts, with same business day support (4 hours + 1), subject to site access and the onsite contact’s availability</li><li data-block-key="2o68q">A router that can support connections provisioned at bandwidths of 1Gbits/s, 2x 1Gbits/s, 10 Gbits/s or 2x 10 Gbits/s</li><li data-block-key="62f1h">Router software and configuration maintenance, including OS upgrades to keep in line with best operational practises and vulnerability management</li><li data-block-key="9v3et">Router configuration changes, as requested – limited to five change requests per annum</li><li data-block-key="fr33m">Full management and administration of router including fault-reporting and health-monitoring. Additionally, you may log issues directly with the Jisc service desk</li><li data-block-key="1tujo">Adoption of your own routing equipment, subject to approval (responsibility for the hardware support remains with you)</li></ul><h3 data-block-key="1tgma">Software upgrades</h3><p data-block-key="c2c1t">The service includes application of software upgrades, managed and funded by Jisc, up to the standard software version and feature sets as provided by the manufacturer of their router. You can request software upgrades by emailing <a href="http://web.archive.org/web/20230601152420/mailto:help@jisc.ac.uk">help@jisc.ac.uk</a>.</p><p data-block-key="bnvi6">Additional feature sets above those provided as standard with their specified router will be chargeable to the you, unless a funding body is meeting this additional cost.</p></div><section class="mt-10 mb-10 text-jiscMineShaft" data-testid="call-to-action"><p class="mt-6 mb-[unset]"><a class="inline-block p-3 font-sans text-[1.25rem] antialiased font-normal leading-[2rem] text-center no-underline text-jiscWhite bg-jiscBrandGrape-main visited:bg-jiscBrandGrape-pale focus:text-jiscWhite focus:bg-jiscBrandGrape-dark visited:text-jiscBrandGrape-main focus:outline focus:outline-jiscDandelion focus:outline-4 hover:text-jiscWhite hover:bg-jiscBrandGrape-dark active:text-jiscWhite active:bg-jiscMineShaft" data-testid="call-to-action-call-to-action" href="http://web.archive.org/web/20230601152420/https://www.jisc.ac.uk/forms/managed-router-service-application-form">Apply for managed router service</a></p></section><section class="mt-10 mb-10 border-t-jiscAlto border-t-[.0625rem] border-r-0 border-b-0 border-l-0 border-solid" data-testid="expandable-group"><details class=" border-t-0 border-b-jiscAlto border-b-[.0625rem] border-x-0 border-solid" data-testid="expandable-block-2-expandable-1"><summary class="underline list-none cursor-pointer expandable-summary text-jiscBahamaBlue webkit-details-marker-hidden focus:text-jiscBlack focus:no-underline focus:bg-jiscDandelion focus:outline-transparent focus:outline focus:outline-4 focus-not-focus-visible-text-jiscBahamaBlue focus-not-focus-visible-underline focus-not-focus-visible-bg-jiscConcrete focus-not-focus-visible-outline-0 focus-not-focus-visible-hover-text-jiscRegalBlue hover:text-jiscRegalBlue active:text-jiscBlack" data-testid="expandable-block-2-expandable-1-summary"><h3 class="flex items-center p-4 my-[unset] font-sans text-[1rem] antialiased font-normal leading-[1.5rem]" data-testid="expandable-block-2-expandable-1-heading-element"><span class="grow" data-testid="expandable-block-2-expandable-1-heading-content">Resiliance options</span><span class="ml-2 shrink-0 sm:ml-4" data-testid="expandable-block-2-expandable-1-trigger-icon"><span aria-hidden="true" class="text-[.875rem]">Show</span><svg aria-hidden="true" focusable="false" data-prefix="fas" data-icon="chevron-down" class="svg-inline--fa fa-chevron-down ml-2" role="img" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512"><path fill="currentColor" d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></h3></summary><div class="px-4 mt-2 mb-6" data-testid="expandable-block-2-expandable-1-content"><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | |"><p data-block-key="al545">Resilience options can be added including;</p><ul><li data-block-key="cuk7"><strong>Power supply resilience</strong>: dual-power supply units (PSUs) in a single device, mitigating against a single PSU hardware failure</li><li data-block-key="drgg0"><strong>Chassis resilience</strong>: clustered devices acting as a logical router, mitigating against single router hardware failure – but requires two circuits</li><li data-block-key="8ii9u"><strong>Full resilience</strong>: clustered devices, each with dual-power supplies and preferably provisioned with two diversely-routed circuits (eg Openreach RO2)</li></ul></div></div></details><details class=" border-t-0 border-b-jiscAlto border-b-[.0625rem] border-x-0 border-solid" data-testid="expandable-block-2-expandable-2"><summary class="underline list-none cursor-pointer expandable-summary text-jiscBahamaBlue webkit-details-marker-hidden focus:text-jiscBlack focus:no-underline focus:bg-jiscDandelion focus:outline-transparent focus:outline focus:outline-4 focus-not-focus-visible-text-jiscBahamaBlue focus-not-focus-visible-underline focus-not-focus-visible-bg-jiscConcrete focus-not-focus-visible-outline-0 focus-not-focus-visible-hover-text-jiscRegalBlue hover:text-jiscRegalBlue active:text-jiscBlack" data-testid="expandable-block-2-expandable-2-summary"><h3 class="flex items-center p-4 my-[unset] font-sans text-[1rem] antialiased font-normal leading-[1.5rem]" data-testid="expandable-block-2-expandable-2-heading-element"><span class="grow" data-testid="expandable-block-2-expandable-2-heading-content">Eligibility</span><span class="ml-2 shrink-0 sm:ml-4" data-testid="expandable-block-2-expandable-2-trigger-icon"><span aria-hidden="true" class="text-[.875rem]">Show</span><svg aria-hidden="true" focusable="false" data-prefix="fas" data-icon="chevron-down" class="svg-inline--fa fa-chevron-down ml-2" role="img" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512"><path fill="currentColor" d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></h3></summary><div class="px-4 mt-2 mb-6" data-testid="expandable-block-2-expandable-2-content"><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | |"><p data-block-key="yqx8b">The service is available to all Janet connected organisations and is funded as part of the primary connection to the Janet Network up to a bandwidth of 1Gbit/s.</p><p data-block-key="18ehg">Higher education institutions considering the managed router service are advised to consider their requirements before opting for the service.</p><p data-block-key="75fnv">The service is available, without charge, for an eligibly-funded organisation’s primary Janet IP connection up to the bandwidth allowed for within the funding.</p><p data-block-key="f5gml">A charge for the service applies to the following classes of Janet IP connections:</p><ul><li data-block-key="3euh5">An eligible, funded, organisation’s primary Janet IP connection of more than the bandwidth allowed for within the funding</li><li data-block-key="p7cl">An eligible, funded organisation’s additional Janet IP connections</li><li data-block-key="6j8ik">All Janet IP connections for all other organisation types</li></ul><p data-block-key="ckufb">These charges are currently under review, please <a href="http://web.archive.org/web/20230601152420/https://www.jisc.ac.uk/contact/your-account-manager">contact your relationship manager for advice</a>.</p></div></div></details><details class=" border-t-0 border-b-jiscAlto border-b-[.0625rem] border-x-0 border-solid" data-testid="expandable-block-2-expandable-3"><summary class="underline list-none cursor-pointer expandable-summary text-jiscBahamaBlue webkit-details-marker-hidden focus:text-jiscBlack focus:no-underline focus:bg-jiscDandelion focus:outline-transparent focus:outline focus:outline-4 focus-not-focus-visible-text-jiscBahamaBlue focus-not-focus-visible-underline focus-not-focus-visible-bg-jiscConcrete focus-not-focus-visible-outline-0 focus-not-focus-visible-hover-text-jiscRegalBlue hover:text-jiscRegalBlue active:text-jiscBlack" data-testid="expandable-block-2-expandable-3-summary"><h3 class="flex items-center p-4 my-[unset] font-sans text-[1rem] antialiased font-normal leading-[1.5rem]" data-testid="expandable-block-2-expandable-3-heading-element"><span class="grow" data-testid="expandable-block-2-expandable-3-heading-content">Service level description</span><span class="ml-2 shrink-0 sm:ml-4" data-testid="expandable-block-2-expandable-3-trigger-icon"><span aria-hidden="true" class="text-[.875rem]">Show</span><svg aria-hidden="true" focusable="false" data-prefix="fas" data-icon="chevron-down" class="svg-inline--fa fa-chevron-down ml-2" role="img" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512"><path fill="currentColor" d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></h3></summary><div class="px-4 mt-2 mb-6" data-testid="expandable-block-2-expandable-3-content"><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | |"><h4 data-block-key="yqx8b">Service description</h4><p data-block-key="2dsb7">A service to manage the router on the organisation’s premises that connects the organisation’s network to the Janet Network.</p><p data-block-key="8pimo">The service includes the provision of the router, initial set-up, hardware maintenance, software maintenance, minor configuration changes and the analysis and rectification of faults.</p><h4 data-block-key="6l631">Charges</h4><p data-block-key="f2k98">The service is centrally funded for the Janet primary connections of further education colleges, sixth form colleges, specialist colleges, the personal and community development learning community and higher education organisations up to 1Gbit/s.</p><p data-block-key="48rsl">Other Janet Network-connected organisations and funded organisations requiring additional routers for their other connections, will pay a one-off cost of a suitable router, plus an annual charge.</p><p data-block-key="3ldn1">For further information please contact the service desk.</p><h4 data-block-key="21m5g">Your responsibilities</h4><p data-block-key="63qkg">You are responsible on an ongoing basis for:</p><ul><li data-block-key="evhan">Ensuring that the supplied router has power and is kept in a secure environment with suitable environmental control</li><li data-block-key="9o42g">Informing Janet of any configuration changes that you require.</li></ul><h4 data-block-key="30h0u">Security</h4><p data-block-key="eckga">Please ensure your organisation understands and adheres to the <a href="http://web.archive.org/web/20230601152420/https://community.jisc.ac.uk/library/janet-policies/security-policy">security policy</a>.</p><h4 data-block-key="cs244">Hours of service</h4><p data-block-key="ej2ed">The service is available during business days. Business days are defined as Monday to Friday, 08:00 to 18:00 and excludes 24-31 December, and all English public holidays.</p><p data-block-key="ebo4t">Outside of these hours your router is monitored as part of your Janet Network connection.</p><h4 data-block-key="frmen">Target availability</h4><p data-block-key="dhrtb">The target availability is 99.7% during the hours of service as defined above, measured monthly over a 12 month period and excluding service affecting maintenance.</p><p data-block-key="19g44">Service-affecting maintenance is capped at 0.5% and is normally carried out with at least two weeks notice.</p><p data-block-key="do6n2">For maintenance that causes the service to be considered ‘at risk’ an appropriate time will be agreed with you.</p><h4 data-block-key="6gsup">Fault management</h4><p data-block-key="325lp">Router fault reporting mechanisms are integrated with Janet connection fault reporting.</p><p data-block-key="98iv5">The normal fault reporting procedure for your connection should be followed as outlined in the fault reporting letter sent to the customer after the circuit has been delivered. Normal diagnosis of the fault by the managing agent will determine the nature of the fault and appropriate arrangements for repair will be made.</p><p data-block-key="5fa5">The hardware cover provided by our maintenance contract is one hour diagnosis plus four hours to site response. For complete hardware failures replacement hardware should be at the customer site within the five hours as above. In cases where the running of the router is not immediately affected, for example with a faulty fan, the hardware replacement may be provided the next working day.</p><p data-block-key="c0csa">Faults on the service may be reported at any time via the service desk on 0300 300 2212 or by emailing <a href="http://web.archive.org/web/20230601152420/mailto:help@jisc.ac.uk">help@jisc.ac.uk</a>.</p><h4 data-block-key="amv2g">Request for service</h4><p data-block-key="5bd66">You can request this service via the service desk on 0300 300 2212 or by emailing <a href="http://web.archive.org/web/20230601152420/mailto:help@jisc.ac.uk">help@jisc.ac.uk</a>.</p><h4 data-block-key="77vih">Service delivery time</h4><p data-block-key="7jhq8">Within 22 business days, as defined in the service level description definitions, or receipt of all necessary information and the network connection being available.</p><p data-block-key="9b7uh">Configuration change requests and queries will be responded to within 5 working days, and router changes will be completed at an appropriate time agreed with you.</p><h4 data-block-key="89g0o">Terms and conditions</h4><p data-block-key="cj4pp">Please ensure your organisation understands and adheres to the <a href="http://web.archive.org/web/20230601152420/https://community.jisc.ac.uk/library/janet-policies/terms-provision-janet-service">terms and conditions</a>.</p><h4 data-block-key="alkrh">Escalation</h4><p data-block-key="3fk54">If you are experiencing an issue with the service, and wish to escalate the issue please contact us via the service desk on 0300 300 2212 or by emailing <a href="http://web.archive.org/web/20230601152420/mailto:help@jisc.ac.uk">help@jisc.ac.uk</a>.</p><h4 data-block-key="9ru2u">Technical section</h4><p data-block-key="a6mkq">The managed router service can be offered on organisation-owned routing equipment, subject to agreement of the service operator. In this situation router maintenance will not be covered by the Jisc maintenance contract and the organisation will be responsible for maintaining the router.</p><p data-block-key="4tf72">Routers are normally provided with the standard operating system supplied by the manufacturer. Additional feature sets can be supplied on request. Organisations requiring additional feature sets above the standard for the particular router supplied may be charged for software upgrades at cost, unless a funding body is meeting this additional cost. Organisations should specify their requirements at the initial contact stage.</p><p data-block-key="8a7qq">Organisations may opt in to or out of the service at any time.</p><h4 data-block-key="sudb">Leaving the managed router service</h4><p data-block-key="54vqp">You may opt out of the managed router service by contacting the Jisc service desk by email. Verbal requests will not be accepted upon until advised in writing.</p><p data-block-key="9fs97">Your managed service will cease from the date Jisc confirms removal from the service, or where applicable, with the date being agreed by both parties. Once the request has been received a member of our team will contact the nominated contact at the site to provide the router access details.</p><p data-block-key="4kcqv">Ownership of all supplied equipment remains with Jisc, and must be returned to Jisc, at Jisc’s expense, if the service is ceased unless ownership is expressly transferred in writing.</p><p data-block-key="462ar">Customers wishing to provision and manage their own router may be able to use the Jisc’s <a href="http://web.archive.org/web/20230601152420/https://www.jisc.ac.uk/network-equipment-framework">network equipment framework</a> for an OJUE compliant efficient way to purchase routing equipment.</p></div></div></details></section><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | mt-6 |"><h3 data-block-key="d1ljy">ISO certification</h3><img alt="ISO9001 logo" class="richtext-image right" height="130" src="http://web.archive.org/web/20230601152420im_/https://jisc-ac-uk-static-assets-prod.s3.amazonaws.com/media/images/iso9001ukas-logo.width-500.jpg" width="200"/><p data-block-key="1clhl">This service is included within the scope of our ISO9001 certificate.</p><p data-block-key="8k9rc"><a href="http://web.archive.org/web/20230601152420/https://www.jisc.ac.uk/network/iso-certification">Read more about International Organisation for Standardisation (ISO) standards and view Jisc certificates.</a></p></div></div></div></div></div></article></main><footer aria-labelledby="site-footer" class="jss33"><div class="jss37 jss34 jss38"><div class="MuiContainer-root MuiContainer-maxWidthMd"><div class="MuiGrid-root jss46 MuiGrid-container"><div class="MuiGrid-root jss47 MuiGrid-item MuiGrid-grid-xs-12 MuiGrid-grid-sm-9"><h2 class="MuiTypography-root MuiTypography-srOnly" id="site-footer">Site footer</h2><div class=""><nav aria-label="Site footer breadcrumb" class="jss41"><ul class="jss43"><li class="jss44"><a aria-label="Jisc homepage" class="jss42" href="http://web.archive.org/web/20230601152420/https://www.jisc.ac.uk/" title="Jisc homepage"><svg aria-hidden="true" focusable="false" data-prefix="fas" 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service is available to all Janet connected organisations, it is particularly appropriate for FE, smaller organisations and perhaps organisation supported by small IT teams.\u003c/p\u003e\u003ch2 id=\"what-the-service-includes-afms8\" data-block-key=\"afms8\"\u003eWhat the service includes\u003c/h2\u003e\u003cul\u003e\u003cli data-block-key=\"e5auu\"\u003eA router that is provisioned and configured to suit your connection’s bandwidth\u003c/li\u003e\u003cli data-block-key=\"8ec1j\"\u003eAdvice on the benefits and equipment required for a router capable of a higher throughput, at additional cost\u003c/li\u003e\u003cli data-block-key=\"eopf3\"\u003eResilience options including dual-power supply, dual-chassis and support for resilient circuits, at additional cost\u003c/li\u003e\u003cli data-block-key=\"c46p3\"\u003eHardware support for all parts, with same business day support (4 hours + 1), subject to site access and the onsite contact’s availability\u003c/li\u003e\u003cli data-block-key=\"2o68q\"\u003eA router that can support connections provisioned at bandwidths of 1Gbits/s, 2x 1Gbits/s, 10 Gbits/s or 2x 10 Gbits/s\u003c/li\u003e\u003cli data-block-key=\"62f1h\"\u003eRouter software and configuration maintenance, including OS upgrades to keep in line with best operational practises and vulnerability management\u003c/li\u003e\u003cli data-block-key=\"9v3et\"\u003eRouter configuration changes, as requested – limited to five change requests per annum\u003c/li\u003e\u003cli data-block-key=\"fr33m\"\u003eFull management and administration of router including fault-reporting and health-monitoring. Additionally, you may log issues directly with the Jisc service desk\u003c/li\u003e\u003cli data-block-key=\"1tujo\"\u003eAdoption of your own routing equipment, subject to approval (responsibility for the hardware support remains with you)\u003c/li\u003e\u003c/ul\u003e\u003ch3 data-block-key=\"1tgma\"\u003eSoftware upgrades\u003c/h3\u003e\u003cp data-block-key=\"c2c1t\"\u003eThe service includes application of software upgrades, managed and funded by Jisc, up to the standard software version and feature sets as provided by the manufacturer of their router. You can request software upgrades by emailing \u003ca href=\"mailto:help@jisc.ac.uk\"\u003ehelp@jisc.ac.uk\u003c/a\u003e.\u003c/p\u003e\u003cp data-block-key=\"bnvi6\"\u003eAdditional feature sets above those provided as standard with their specified router will be chargeable to the you, unless a funding body is meeting this additional cost.\u003c/p\u003e","id":"73737ca3-447e-4ee4-8bbc-7e4d8ff3a583"},{"type":"call_to_action","value":{"headingElement":"h2","heading":"","summary":"","call_to_action_text":"Apply for managed router service","call_to_action_url":"http://web.archive.org/web/20230601152420/https://www.jisc.ac.uk/forms/managed-router-service-application-form"},"id":"91c2c1d3-34ec-4cd3-83ad-e5e5087bda14"},{"type":"expandable_content","value":{"expandable_heading_element":"h3","expandables":[{"heading":"Resiliance options","content":"\u003cp data-block-key=\"al545\"\u003eResilience options can be added including;\u003c/p\u003e\u003cul\u003e\u003cli data-block-key=\"cuk7\"\u003e\u003cstrong\u003ePower supply resilience\u003c/strong\u003e: dual-power supply units (PSUs) in a single device, mitigating against a single PSU hardware failure\u003c/li\u003e\u003cli data-block-key=\"drgg0\"\u003e\u003cstrong\u003eChassis resilience\u003c/strong\u003e: clustered devices acting as a logical router, mitigating against single router hardware failure – but requires two circuits\u003c/li\u003e\u003cli data-block-key=\"8ii9u\"\u003e\u003cstrong\u003eFull resilience\u003c/strong\u003e: clustered devices, each with dual-power supplies and preferably provisioned with two diversely-routed circuits (eg Openreach RO2)\u003c/li\u003e\u003c/ul\u003e"},{"heading":"Eligibility","content":"\u003cp data-block-key=\"yqx8b\"\u003eThe service is available to all Janet connected organisations and is funded as part of the primary connection to the Janet Network up to a bandwidth of 1Gbit/s.\u003c/p\u003e\u003cp data-block-key=\"18ehg\"\u003eHigher education institutions considering the managed router service are advised to consider their requirements before opting for the service.\u003c/p\u003e\u003cp data-block-key=\"75fnv\"\u003eThe service is available, without charge, for an eligibly-funded organisation’s primary Janet IP connection up to the bandwidth allowed for within the funding.\u003c/p\u003e\u003cp data-block-key=\"f5gml\"\u003eA charge for the service applies to the following classes of Janet IP connections:\u003c/p\u003e\u003cul\u003e\u003cli data-block-key=\"3euh5\"\u003eAn eligible, funded, organisation’s primary Janet IP connection of more than the bandwidth allowed for within the funding\u003c/li\u003e\u003cli data-block-key=\"p7cl\"\u003eAn eligible, funded organisation’s additional Janet IP connections\u003c/li\u003e\u003cli data-block-key=\"6j8ik\"\u003eAll Janet IP connections for all other organisation types\u003c/li\u003e\u003c/ul\u003e\u003cp data-block-key=\"ckufb\"\u003eThese charges are currently under review, please \u003ca href=\"https://www.jisc.ac.uk/contact/your-account-manager\"\u003econtact your relationship manager for advice\u003c/a\u003e.\u003c/p\u003e"},{"heading":"Service level description","content":"\u003ch4 data-block-key=\"yqx8b\"\u003eService description\u003c/h4\u003e\u003cp data-block-key=\"2dsb7\"\u003eA service to manage the router on the organisation’s premises that connects the organisation’s network to the Janet Network.\u003c/p\u003e\u003cp data-block-key=\"8pimo\"\u003eThe service includes the provision of the router, initial set-up, hardware maintenance, software maintenance, minor configuration changes and the analysis and rectification of faults.\u003c/p\u003e\u003ch4 data-block-key=\"6l631\"\u003eCharges\u003c/h4\u003e\u003cp data-block-key=\"f2k98\"\u003eThe service is centrally funded for the Janet primary connections of further education colleges, sixth form colleges, specialist colleges, the personal and community development learning community and higher education organisations up to 1Gbit/s.\u003c/p\u003e\u003cp data-block-key=\"48rsl\"\u003eOther Janet Network-connected organisations and funded organisations requiring additional routers for their other connections, will pay a one-off cost of a suitable router, plus an annual charge.\u003c/p\u003e\u003cp data-block-key=\"3ldn1\"\u003eFor further information please contact the service desk.\u003c/p\u003e\u003ch4 data-block-key=\"21m5g\"\u003eYour responsibilities\u003c/h4\u003e\u003cp data-block-key=\"63qkg\"\u003eYou are responsible on an ongoing basis for:\u003c/p\u003e\u003cul\u003e\u003cli data-block-key=\"evhan\"\u003eEnsuring that the supplied router has power and is kept in a secure environment with suitable environmental control\u003c/li\u003e\u003cli data-block-key=\"9o42g\"\u003eInforming Janet of any configuration changes that you require.\u003c/li\u003e\u003c/ul\u003e\u003ch4 data-block-key=\"30h0u\"\u003eSecurity\u003c/h4\u003e\u003cp data-block-key=\"eckga\"\u003ePlease ensure your organisation understands and adheres to the \u003ca href=\"https://community.jisc.ac.uk/library/janet-policies/security-policy\"\u003esecurity policy\u003c/a\u003e.\u003c/p\u003e\u003ch4 data-block-key=\"cs244\"\u003eHours of service\u003c/h4\u003e\u003cp data-block-key=\"ej2ed\"\u003eThe service is available during business days. Business days are defined as Monday to Friday, 08:00 to 18:00 and excludes 24-31 December, and all English public holidays.\u003c/p\u003e\u003cp data-block-key=\"ebo4t\"\u003eOutside of these hours your router is monitored as part of your Janet Network connection.\u003c/p\u003e\u003ch4 data-block-key=\"frmen\"\u003eTarget availability\u003c/h4\u003e\u003cp data-block-key=\"dhrtb\"\u003eThe target availability is 99.7% during the hours of service as defined above, measured monthly over a 12 month period and excluding service affecting maintenance.\u003c/p\u003e\u003cp data-block-key=\"19g44\"\u003eService-affecting maintenance is capped at 0.5% and is normally carried out with at least two weeks notice.\u003c/p\u003e\u003cp data-block-key=\"do6n2\"\u003eFor maintenance that causes the service to be considered ‘at risk’ an appropriate time will be agreed with you.\u003c/p\u003e\u003ch4 data-block-key=\"6gsup\"\u003eFault management\u003c/h4\u003e\u003cp data-block-key=\"325lp\"\u003eRouter fault reporting mechanisms are integrated with Janet connection fault reporting.\u003c/p\u003e\u003cp data-block-key=\"98iv5\"\u003eThe normal fault reporting procedure for your connection should be followed as outlined in the fault reporting letter sent to the customer after the circuit has been delivered. Normal diagnosis of the fault by the managing agent will determine the nature of the fault and appropriate arrangements for repair will be made.\u003c/p\u003e\u003cp data-block-key=\"5fa5\"\u003eThe hardware cover provided by our maintenance contract is one hour diagnosis plus four hours to site response. For complete hardware failures replacement hardware should be at the customer site within the five hours as above. In cases where the running of the router is not immediately affected, for example with a faulty fan, the hardware replacement may be provided the next working day.\u003c/p\u003e\u003cp data-block-key=\"c0csa\"\u003eFaults on the service may be reported at any time via the service desk on 0300 300 2212 or by emailing \u003ca href=\"mailto:help@jisc.ac.uk\"\u003ehelp@jisc.ac.uk\u003c/a\u003e.\u003c/p\u003e\u003ch4 data-block-key=\"amv2g\"\u003eRequest for service\u003c/h4\u003e\u003cp data-block-key=\"5bd66\"\u003eYou can request this service via the service desk on 0300 300 2212 or by emailing \u003ca href=\"mailto:help@jisc.ac.uk\"\u003ehelp@jisc.ac.uk\u003c/a\u003e.\u003c/p\u003e\u003ch4 data-block-key=\"77vih\"\u003eService delivery time\u003c/h4\u003e\u003cp data-block-key=\"7jhq8\"\u003eWithin 22 business days, as defined in the service level description definitions, or receipt of all necessary information and the network connection being available.\u003c/p\u003e\u003cp data-block-key=\"9b7uh\"\u003eConfiguration change requests and queries will be responded to within 5 working days, and router changes will be completed at an appropriate time agreed with you.\u003c/p\u003e\u003ch4 data-block-key=\"89g0o\"\u003eTerms and conditions\u003c/h4\u003e\u003cp data-block-key=\"cj4pp\"\u003ePlease ensure your organisation understands and adheres to the \u003ca href=\"https://community.jisc.ac.uk/library/janet-policies/terms-provision-janet-service\"\u003eterms and conditions\u003c/a\u003e.\u003c/p\u003e\u003ch4 data-block-key=\"alkrh\"\u003eEscalation\u003c/h4\u003e\u003cp data-block-key=\"3fk54\"\u003eIf you are experiencing an issue with the service, and wish to escalate the issue please contact us via the service desk on 0300 300 2212 or by emailing \u003ca href=\"mailto:help@jisc.ac.uk\"\u003ehelp@jisc.ac.uk\u003c/a\u003e.\u003c/p\u003e\u003ch4 data-block-key=\"9ru2u\"\u003eTechnical section\u003c/h4\u003e\u003cp data-block-key=\"a6mkq\"\u003eThe managed router service can be offered on organisation-owned routing equipment, subject to agreement of the service operator. In this situation router maintenance will not be covered by the Jisc maintenance contract and the organisation will be responsible for maintaining the router.\u003c/p\u003e\u003cp data-block-key=\"4tf72\"\u003eRouters are normally provided with the standard operating system supplied by the manufacturer. Additional feature sets can be supplied on request. Organisations requiring additional feature sets above the standard for the particular router supplied may be charged for software upgrades at cost, unless a funding body is meeting this additional cost. Organisations should specify their requirements at the initial contact stage.\u003c/p\u003e\u003cp data-block-key=\"8a7qq\"\u003eOrganisations may opt in to or out of the service at any time.\u003c/p\u003e\u003ch4 data-block-key=\"sudb\"\u003eLeaving the managed router service\u003c/h4\u003e\u003cp data-block-key=\"54vqp\"\u003eYou may opt out of the managed router service by contacting the Jisc service desk by email. Verbal requests will not be accepted upon until advised in writing.\u003c/p\u003e\u003cp data-block-key=\"9fs97\"\u003eYour managed service will cease from the date Jisc confirms removal from the service, or where applicable, with the date being agreed by both parties. Once the request has been received a member of our team will contact the nominated contact at the site to provide the router access details.\u003c/p\u003e\u003cp data-block-key=\"4kcqv\"\u003eOwnership of all supplied equipment remains with Jisc, and must be returned to Jisc, at Jisc’s expense, if the service is ceased unless ownership is expressly transferred in writing.\u003c/p\u003e\u003cp data-block-key=\"462ar\"\u003eCustomers wishing to provision and manage their own router may be able to use the Jisc’s \u003ca href=\"https://www.jisc.ac.uk/network-equipment-framework\"\u003enetwork equipment framework\u003c/a\u003e for an OJUE compliant efficient way to purchase routing equipment.\u003c/p\u003e"}]},"id":"129fe245-a8e2-4191-abe0-d70f7807aecd"},{"type":"content_block","value":"\u003ch3 data-block-key=\"d1ljy\"\u003eISO certification\u003c/h3\u003e\u003cimg alt=\"ISO9001 logo\" class=\"richtext-image right\" height=\"130\" src=\"https://jisc-ac-uk-static-assets-prod.s3.amazonaws.com/media/images/iso9001ukas-logo.width-500.jpg\" width=\"200\"\u003e\u003cp data-block-key=\"1clhl\"\u003eThis service is included within the scope of our ISO9001 certificate.\u003c/p\u003e\u003cp data-block-key=\"8k9rc\"\u003e\u003ca href=\"https://www.jisc.ac.uk/network/iso-certification\"\u003eRead more about International Organisation for Standardisation (ISO) standards and view Jisc certificates.\u003c/a\u003e\u003c/p\u003e","id":"f92e4e02-ee56-40e7-aeaf-2ed02db78cf6"}],"primary_call_to_action_text":"Apply for the managed router service","primary_call_to_action_url":"http://web.archive.org/web/20230601152420/https://www.jisc.ac.uk/forms/managed-router-service-application-form","secondary_calls_to_action":[{"type":"secondary_call_to_action","value":{"text":"0300 300 2212","url":"tel:0300 300 2212","icon_name":"phone","icon_style":"solid"},"id":"106ef08e-bf56-4275-ab66-102745d16bce"},{"type":"secondary_call_to_action","value":{"text":"help@jisc.ac.uk","url":"mailto:help@jisc.ac.uk","icon_name":"envelope","icon_style":"solid"},"id":"997910af-97d8-40c6-ab25-74aa93f2e329"}],"summary":"Giving you peace of mind by providing full-service management of the router on your premises that connects your network to the Janet Network.","redirect_url":""}},"__N_SSP":true},"page":"/[...path]","query":{"path":["managed-router-service"]},"buildId":"2ef9ac5d48eb929909709c9b612cad47a6dd68b1","isFallback":false,"gssp":true,"scriptLoader":[]}</script></body></html>