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KnowledgeBase Legal & Terms of Use
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<div class="u-flex u-justify-center"> <p class="u-text-p9 b--u-text-black-500 u-my-sm u-Mr-xs">Discover <a href="https://text.com/?utm_source=knowledgebase.com&utm_medium=referral&utm_campaign=productbar" target="_blank" class="c-productbar__text u-text-p9 b--u-text-white-200 b--hover:u-text-white b--u-text-bold u-hover-none" data-controller="track" data-track-category="Product Bar" data-track-action="Clicked on Text" data-action="click->track#send">Text</a> products:</p> <a href="https://www.livechat.com/?utm_source=knowledgebase.com&utm_medium=referral&utm_campaign=productbar" target="_blank" class="c-productbar__livechat u-flex u-flex-row u-items-center u-hover-none u-Mr-xs" data-controller="track" data-track-category="Product Bar" data-track-action="Clicked on LiveChat" data-action="click->track#send"> <svg width="16" height="16" fill="none" style="margin-right: 3px;" xmlns="http://www.w3.org/2000/svg"><path d="M15.2 10c-.1.9-.5 1.8-1.2 2.4-.7.7-1.5 1-2.5 1h-2L5.7 16v-2.6l3.8-2.6h2c.3 0 .6 0 .8-.3.2-.2.4-.5.4-.8v-6l-.3-.7a1 1 0 00-.7-.3 63.2 63.2 0 00-8.1 0 1 1 0 00-.7.4c-.2.1-.3.4-.3.7-.2 2-.2 4 0 6 0 .3.1.5.3.7.3.2.5.3.8.3h2v2.6h-2c-.9 0-1.8-.3-2.4-1C.6 11.8.2 11 0 10 0 8 0 5.7 0 3.5c0-.8.5-1.7 1-2.3.7-.6 1.5-1 2.3-1a57 57 0 018.4 0c.9 0 1.7.4 2.3 1 .6.6 1 1.5 1 2.4.2 2 .2 4.2 0 6.3z" fill="#C6C6CA"/></svg> <p class="u-text-p9 u-text-p9 u-mb-0 u-text-gray-700"><span class="c-productbar__name u-text-gray-700">LiveChat</span> - Connect with customers</p> </a> <a href="https://www.chatbot.com/?utm_source=knowledgebase.com&utm_medium=referral&utm_campaign=productbar" target="_blank" class="c-productbar__chatbot u-flex u-flex-row u-items-center u-hover-none u-Mr-xs" data-controller="track" data-track-category="Product Bar" data-track-action="Clicked on ChatBot" data-action="click->track#send"> <svg width="16" height="16" fill="none" style="margin-right: 3px;" xmlns="http://www.w3.org/2000/svg"><path d="M11.8 6.3v1.5a.6.6 0 01-.3.6c-1.1.5-2.3.8-3.5.8-1.2 0-2.4-.3-3.5-.8a.6.6 0 01-.3-.6V6.3a.4.4 0 01.6-.4c1 .4 2 .7 3.2.7 1 0 2.2-.3 3.2-.7a.4.4 0 01.6.4z" fill="#C6C6CA"/><path d="M15.9 10a3.8 3.8 0 01-3.8 3.4H10L6 16v-2.6l4-2.6H12a1.2 1.2 0 001.2-1v-6a1.1 1.1 0 00-1-1 69.4 69.4 0 00-8.5 0 1.1 1.1 0 00-1 1c-.2 2-.2 4-.1 6a1.2 1.2 0 001.2 1h2v2.6H4A3.8 3.8 0 010 9.9a48 48 0 010-6.4A3.7 3.7 0 013.6.2a62.5 62.5 0 018.8 0A3.7 3.7 0 0116 3.6a48 48 0 010 6.3z" fill="#C6C6CA"/></svg> <p class="u-text-p9 u-text-p9 u-mb-0 u-text-gray-700"><span class="c-productbar__name u-text-gray-700">ChatBot</span> - Automate customer service with AI</p> </a> <a href="https://www.helpdesk.com/?utm_source=knowledgebase.com&utm_medium=referral&utm_campaign=productbar" target="_blank" class="c-productbar__helpdesk u-flex u-flex-row u-items-center u-hover-none" data-controller="track" data-track-category="Product Bar" data-track-action="Clicked on HelpDesk" data-action="click->track#send"> <svg width="17" height="14" fill="none" 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5.7 0 0118 20H15L9 24v-3.9l6-3.9H18a1.8 1.8 0 001.9-1.6v-9a1.7 1.7 0 00-1.7-1.5 104.1 104.1 0 00-12.7 0 1.7 1.7 0 00-1.5 1.5c-.3 3-.3 6 0 9a1.8 1.8 0 001.7 1.6H9v3.9H5.8a5.7 5.7 0 01-5.7-5.2 72 72 0 010-9.6 5.6 5.6 0 015.3-5 93.7 93.7 0 0113.2 0 5.6 5.6 0 015.2 5 72 72 0 010 9.6z" fill="#FF5100"/></svg> </div> <div class="u-mt-2xs u-basis-11">LiveChat Integration</div> </a> </li> </ul> <a href="https://app.knowledgebase.ai/?source_id=header_submenu_signup&source_type=website&source_url=https://www.knowledgebase.com/legal/" class="c-menu__sub__button u-bg-gray-900 u-text-p6" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="Start a free 14-day trial" data-action="track#send" > <span class="u-mr-xs">Start a free 14-day trial</span> <svg width="16" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M14 8H2m7.3-4.7L14 8 9.3 3.3zM14 8l-4.7 4.7L14 8z" stroke="#1B1B20" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </a> </div> <div> <p class="c-menu__header u-mt-1">Solutions</p> <ul> <li> <a href="/customer-support-knowledge-base/" class="c-menu__item u-flex u-items-start"> <span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M5.1 17.8a14 14 0 0113.8 0M15 10a3 3 0 11-6 0 3 3 0 016 0zm6 2a9 9 0 11-18 0 9 9 0 0118 0z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span> KnowledgeBase for Support Teams </a> <a href="/r/saas-knowledge-base/" class="c-menu__item u-flex u-items-start"> <span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M5.1 17.8a14 14 0 0113.8 0M15 10a3 3 0 11-6 0 3 3 0 016 0zm6 2a9 9 0 11-18 0 9 9 0 0118 0z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span> SaaS Knowledge Base </a> <a href="/r/ai-customer-service/" class="c-menu__item u-flex u-items-start"> <span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M5.1 17.8a14 14 0 0113.8 0M15 10a3 3 0 11-6 0 3 3 0 016 0zm6 2a9 9 0 11-18 0 9 9 0 0118 0z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span> AI Knowledge Base </a> </li> </ul> </div> </div> </div> </li> <li data-target="menu.root"> <a class="c-menu__item v--top" href="/r/pricing/" data-target="menu.top">Pricing</a> </li> <li data-target="menu.root"> <a class="c-menu__item v--top" href="/help/" data-target="menu.top">Help Center</a> </li> <li data-target="menu.root"> <a class="c-menu__item v--top" href="/blog/" data-target="menu.top">Blog</a> </li> </ul> <div class="v--only-mobile u-p-lg u-mt-auto u-mb-0"> <form action="https://app.knowledgebase.ai/?source_id=header_mobile_menu_form_signup&source_type=website&source_url=https://www.knowledgebase.com/legal/" method="GET" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="navigation_mobile" data-action="track#send" class="o-input-group u-mb-lg" > <input type="email" name="email" class="" style="border-color: #767680;" placeholder="Enter your email" aria-label="Business Email" required> <div class="o-input-group__append"> <button type="submit" class="c-btn v--signup">Sign up free</button> </div> </form> <p class="u-text-center"> <a href="https://app.knowledgebase.ai/?source_id=header_mobile_menu_form_login&source_type=website&source_url=https://www.knowledgebase.com/legal/" data-controller="track" data-track-category="Log In Button" data-track-action="Instant Login" data-track-label="navigation_mobile" data-action="track#send" > Already a customer? <span class="u-text-primary">Log in</span> </a> </p> </div> </nav> <div class="c-navbar__actions"> <a href="https://app.knowledgebase.ai/?source_id=header_login&source_type=website&source_url=https://www.knowledgebase.com/legal/" class="u-text-p7-bold u-text-black u-pt-xs u-pb-2xs u-px-sm" data-controller="track" data-track-category="Log In Button" data-track-action="Instant Login" data-track-label="Top Nav" data-action="track#send" > Log in </a> <span data-controller="highlight-signup"> <a href="https://app.knowledgebase.ai/?source_id=header_signup&source_type=website&source_url=https://www.knowledgebase.com/legal/" class="c-btn v--secondary v--sm" data-target="highlight-signup.button" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="Top Nav" data-action="track#send" >Sign up free</a> </span> </div> </div> </div> <section class="o-container u-py-6 md:u-py-8"> <div class="u-w-full u-text-center"> <img src="/legal/icons/legal-for-knowledgebase.svg" alt="" width="64" height="64" class="u-w-auto temp_word u-mb-3" alt=""> <h1 class="u-text-4xl u-py-1">KnowledgeBase Legal</h1> </div><div class="o-container u-text-center"> <form action="search/" class="u-hidden sm:u-block c-search c-compact-form u-Mb-2xs" autocomplete="off" class="u-Mb-lg" id="search" data-controller="algolia-search" data-app-id="QWAPZX0OJM" data-search-key="d0a79f4667652e72f2bdf662daa174f6" data-search-index="dev_legal_knowledgebase" > <div class="u-maxw-6 u-mx-auto u-flex"> <input type="search" name="query" class="c-search-input c-compact-form__input" placeholder="Search topics" required data-target="algolia-search.search"> <button type="submit" class="c-btn v--primary c-compact-form__button">Search</button> </div> <div data-target="algolia-search.results" class="c-search__results c-search__results--absolute u-shadow-lg"></div> </form> <form action="search/" class="sm:u-hidden c-search c-compact-form" autocomplete="off" class="u-Mb-lg" id="search" data-controller="algolia-search" data-app-id="QWAPZX0OJM" data-search-key="d0a79f4667652e72f2bdf662daa174f6" data-search-index="" > <div class="u-maxw-6 u-mx-auto u-Mb-2xs u-flex"> <input type="search" name="query" class="c-compact-form__input" placeholder="Search topics" required data-target="algolia-search.search"> <button type="submit" class="c-btn v--primary c-compact-form__button c-search-button" title="Search"></button> </div> <div data-target="algolia-search.results" class="c-search__results c-search__results--absolute"></div> </form> </div> <script id="search-results-item" type="template"> <a href="{{ relpermalink }}" class="c-search__result u-px-xl u-py-sm u-text-left v--no-underline"> <h2 class="c-link u-text-p6-bold"> {{#helpers.highlight}}{ "attribute": "title" }{{/helpers.highlight}} </h2> <p class="u-text-black">{{#helpers.highlight}}{ "attribute": "description" }{{/helpers.highlight}}</p> <ul class="c-list u-pl-0 u-text-left"> <li class="u-inline-block u-text-p8-bold u-mr-md u-inline-flex u-items-center"> <span class="u-text-gray-600 u-mr-md">KnowledgeBase Legal</span> <svg xmlns="http://www.w3.org/2000/svg" width="9" height="12" viewBox="0 0 15 48" class="u-inline-block"> <g fill="#1B1B20"> <path d="M13.75 23.698L-1.06 8.887 0 7.827l15.872 15.871L0 39.57l-1.06-1.06z"/> </g> </svg> </li> {{#main_cat}} <li class="u-inline-block u-text-p8-bold u-mr-md u-inline-flex u-items-center"> <span class="u-text-gray-600 u-mr-md">{{ main_cat }}</span> <svg xmlns="http://www.w3.org/2000/svg" width="9" height="12" viewBox="0 0 15 48" class="u-inline-block"> <g fill="#1B1B20"> <path d="M13.75 23.698L-1.06 8.887 0 7.827l15.872 15.871L0 39.57l-1.06-1.06z"/> </g> </svg> </li> {{/main_cat}} </ul> </a> </script> <script id="search-results-empty" type="template"> <span class="c-search__result">No results</span> </script> </section> <section> <div class="o-container-xl u-w-full u-mx-auto u-bg-black-50 lg:u-rounded-lg u-px-2 sm:u-px-4 md:u-px-6 lg:u-px-12 u-pt-4 md:u-pt-8 u-pb-2 md:u-pb-2 u-mb-6 md:u-mb-12"> <div > <div> <h2 class="u-text-4xl u-mb-2">The Agreement</h2> <p class="u-mb-6 md:u-mb-8" style="max-width:640px">In this section, you will find all the documents that are binding when you use our services as a customer. If you have questions about the rules on which we provide you with the services, want to know how we handle your data, or have inquiries about intellectual property, check the documents below.</p> </div> <div class="o-grid o-grid--1 md:o-grid--3 o-grid--gap-2 lg:o-grid--gap-4 u-mb-6"> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-terms-of-use.svg" alt="" width="64" height="64" class="u-w-auto u-mb-2"> <h2 class="u-text-xl u-flex u-items-center u-mb-1" style="height: 80px;" >Terms of Use</h2> <a href="/legal/terms-of-use/" class="u-text-blue-500 u-text-bold u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-privacy-policy.svg" alt="" width="64" height="64" class="u-w-auto u-mb-2"> <h2 class="u-text-xl u-flex u-items-center u-mb-1" style="height: 80px;" >Privacy Policy</h2> <a href="/legal/privacy-policy/" class="u-text-blue-500 u-text-bold u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-dpa.svg" alt="" width="64" height="64" class="u-w-auto u-mb-2"> <h2 class="u-text-xl u-flex u-items-center u-mb-1" style="height: 80px;" >Data Processing Addendum</h2> <a href="/legal/data-processing-addendum/" class="u-text-blue-500 u-text-bold u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> </div> </div> <div data-controller="show-more-elements"> <h2 class="u-text-xl u-mb-3">Frequenty Asked Questions</h2> <div class="faq o-grid o-grid--1 md:o-grid--2 o-grid--gap-0 md:o-grid--gap-4 u-mb-6"> <div> <div ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What do you mean by “the Agreement”?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">By clicking the "Create an Account" button (or a similar button or checkbox that confirms that you are signing up for the Services), you accept the Terms of Use, Privacy Policy, and Data Processing Addendum, which together constitute a contract between us (referred to as the "Agreement"). In the case of an Order Form (if applicable to you), the Agreement begins to bind you on the effective date set forth in your signed Order Form.</p> </div> </div> <div ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Do I need to sign the Agreement?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">No, you don’t need to sign the Agreement to make it binding, but the usage of our service.</p> </div> </div> <div ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">How often do you change the Agreement?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">From time to time, we may change the provisions of the Agreement. You should remember that the updated version supersedes all prior versions and is effective and binding immediately after posting on the website. We advise you to review it periodically.</p> </div> </div> </div> <div> <div ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">How do I accept this Agreement?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">The Agreement is effective on the earliest of the day of your sign-up to our services or from the date specified in the Order Form.</p> </div> </div> <div ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">How do you manage dispute resolution?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">In case anything goes wrong, let’s contact us, and we will try to amicably resolve any claims, disputes, disagreements, or other matters. If it doesn’t work, all issues will be governed by the laws of the State of Massachusetts, United States of America.</p> </div> </div> <div ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Who can use our services?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">You must be at least sixteen (16) years of age to be able to register and access our service. We do not knowingly provide services to anyone under sixteen (16). If it comes to our knowledge that a person under the abovementioned age is accessing or using the services, with no liability whatsoever towards such a person, we will prohibit and block such an account without any prior notice.</p> </div> </div> </div> </div> </div> </div> </section> <section> <div class="o-container-xl u-w-full u-mx-auto u-bg-black-50 lg:u-rounded-lg u-px-2 sm:u-px-4 md:u-px-6 lg:u-px-12 u-pt-4 md:u-pt-8 u-pb-2 md:u-pb-2 u-mb-6 md:u-mb-12"> <div > <div> <h2 class="u-text-4xl u-mb-2">Privacy</h2> <p class="u-mb-6 md:u-mb-8" style="max-width:640px">Here you can find all the documents referring to how we process personal data including the GDPR-related requirements. In this section, you can find details on how we collect, transfer, and further use personal information.</p> </div> <div class="o-grid o-grid--1 md:o-grid--3 o-grid--gap-2 lg:o-grid--gap-4 u-mb-6"> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-idt.svg" alt="" width="64" height="64" class="u-w-auto u-mb-2"> <h2 class="u-text-xl u-flex u-items-center u-mb-1" style="height: 80px;" >International Data Transfer</h2> <a href="/legal/international-data-transfer/" class="u-text-blue-500 u-text-bold u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-cookie.svg" alt="" width="64" height="64" class="u-w-auto u-mb-2"> <h2 class="u-text-xl u-flex u-items-center u-mb-1" style="height: 80px;" >Cookies Policy</h2> <a href="/legal/cookies-policy/" class="u-text-blue-500 u-text-bold u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-team-structure.svg" alt="" width="64" height="64" class="u-w-auto u-mb-2"> <h2 class="u-text-xl u-flex u-items-center u-mb-1" style="height: 80px;" >Sub-Processors<br>List</h2> <a href="https://www.livechat.com/help/livechat-list-of-subprocessors/" class="u-text-blue-500 u-text-bold u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> </div> </div> <div data-controller="show-more-elements"> <h2 class="u-text-xl u-mb-3">Frequenty Asked Questions</h2> <div class="faq o-grid o-grid--1 md:o-grid--2 o-grid--gap-0 md:o-grid--gap-4 u-mb-6"> <div> <div ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What organization provides services and stores my data? Are you a data controller or a data processor?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">Services are provided, and your personal data are processed by Text, Inc. (101 Arch Street, 8th Floor, Boston, MA 02110, United States of America). You can contact us via chat or at support@text.com (or via a support email). We act as a data processor since we do not determine the purposes of your (including your customer’s or users’ data) data processing. It is you who decide how to use our software. Thus, you will supply us with personal data to facilitate communication between you and your customers. We only process the data in order to provide, maintain, and improve our services as well as to secure yours and our potential claims. In some exceptional cases, we may also act as a data controller. It is explained fully in our Privacy Policy.</p> </div> </div> <div ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What is the basis for personal data processing? Is customers’ consent required?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">The basis for your personal data processing by Text, Inc. is an agreement between you and us concluded when you sign up for the service (create an account). Remember that for the duration of your subscription to our services, you must have a legal basis to collect, process, and transfer any personal data to our services in order to provide the services to you. “The Agreement” is constituted by “Terms of Use,” “Privacy Policy,” and “DPA”. This is why separate consent for your data processing is not required. However, you may need to gain consent for data processing and transferring from your customer’s or your users. It depends if you collect your customer’s or user’s data, and what your data processing basis is. To help you comply with the e.g. GDPR requirements, we have created a simple and free <a href="https://www.livechat.com/privacy-policy-generator/" target="_blank">Privacy Policy Generator</a> that helps you gain such consent. If it’s required by law, you may need to at least notify your customers about using our services and transferring data to us.</p> </div> </div> <div ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Do you have a Data Processing Addendum?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">Yes, we have. Regardless of being a data controller or a data processor, when you transfer EU/EEA or UK or California citizen’s personal data to us (and you do so while using our services), we have prepared a <a href="/legal/data-processing-addendum/">Data Processing Addendum</a> incorporated by reference to the Agreement, so you don’t have to take any further action. Our Data Processing Addendum includes updated SCCs, as approved by the European Commission in June 2021, that comply with the newest recommendations of the European Commission and are relevant for your use us as a data processor if you’re based in the EU/EEA or California.</p> </div> </div> <div data-target="show-more-elements.hidden" class="u-hidden" ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">How is my personal data used/processed? How can I execute my right to be forgotten?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">We store and process the personal data of our customers and people permitted by our client to use and operate the services for or on behalf of them while using our services. We store such data as first name, last name, email address, IP number, browser information, operating system, geolocation, payment/credit card details (and other information listed in our Privacy Policy.). We process these data only for purposes listed in the Agreement. We do not sell your data. We also store the data you and your customers inserted into our services. It allows you to have constant access to the history of your conversations and other content. You can freely decide whether you want to delete your data and content permanently from a system. If you wish to remove the data, just send us a request at support@text.com, and we will delete the requested data within 30 days.</p> </div> </div> <div data-target="show-more-elements.hidden" class="u-hidden" ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Do you share any personal data with any sub-processors (other entities)?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">To make our services work properly, we use other third-party services. We do so to maintain our services, improve our tools, and enable and simplify their usage. If there is a necessity to give sub-processors access to a part of your data, firstly, they will gain only the necessary data enabling them to provide us with their services. Secondly, we enter into a separate agreement to make sure our sub-processors have at least the same level of protection as we do. Please note some of our sub-processors process their data outside the EU.</p> </div> </div> <div data-target="show-more-elements.hidden" class="u-hidden" ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">How do you choose and verify sub-processors?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">We are committed to complying with GDPR and accordingly to transferring personal data lawfully and with an adequate security level. This is why we work only with inspected third-party services providers. We have verified all the sub-processors we currently cooperate with. Besides the ‘location requirement’ (we cooperate mostly with companies from the EU or the US), every time before we start cooperation with a new sub-processor, we make sure it is GDPR compliant (if applicable). We also enter into agreements with our sub-processors that guarantee adequate obligations due to data protection. Only if we are sure your data will be transferred and stored securely, will we work with the provider and, if needed, apply additional measures (i.e., Standard Contractual Clauses) to transfer data in line with the GDPR.</p> </div> </div> <div data-target="show-more-elements.hidden" class="u-hidden" ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">How do you lawfully transfer personal data outside the EU and the UK to the U.S.?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">When personal data is hosted or processed outside of the European Economic Area and the UK, GDPR requires that it remains protected by appropriate safeguards in line with EU law. We meet these requirements by implementing the appropriate safeguards required by the GDPR. Please go to <a href="/legal/international-data-transfer/">International Data Transfer</a> to get more information.</p> </div> </div> <div data-target="show-more-elements.hidden" class="u-hidden" ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What does the new EU-US DPF mean in practice and why is it necessary?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">The <a href="https://ec.europa.eu/commission/presscorner/detail/en/ip_23_3721" target="_blank">adequacy decision for EU-US DPF</a> reaffirms that personal data transmitted to US companies participating in the framework is held to an adequate level of protection. This means that data is able to flow safely between EU and US companies certified by the US Department of Commerce.</p> </div> </div> <div data-target="show-more-elements.hidden" class="u-hidden" ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What about the Swiss-U.S. DPF and the UK Extension to the EU-U.S. DPF?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">Text, as an active participant in the Swiss-U.S. Privacy Shield, has automatically transitioned into the <a href='https://www.dataprivacyframework.gov/list' rel='noopener noreferrer nofollow'>Swiss-US Data Privacy Framework</a> (Swiss-U.S. DPF). We have also successfully self-certified to the <a href='https://www.dataprivacyframework.gov/list' rel='noopener noreferrer nofollow'>UK Extension of the EU-U.S. DPF</a>. With the UK Adequacy Decision for the EU-U.S. Data Privacy Framework issued on October 12, 2023, we may now receive personal data from the UK and Gibraltar under the UK Extension to the EU-U.S. DPF. As of September 15, 2024, the Swiss Federal Council has recognized the adequacy of the Swiss-U.S. DPF, meaning that organizations participating in the Swiss-U.S. DPF, including Text, may now receive personal data from Switzerland based on this framework. This recognition officially allows us to rely on the Swiss-U.S. DPF for data transfers from Switzerland, effective from this date.</p> </div> </div> </div> <div> <div ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What data do you process?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">While registering for one of the services, we request you to provide us with such information as the first name, last name, company business name, address, website address, and email address. This is the basic data of yours that we process and store. We also store the data (including personal data) you and/or your customers insert into the services or other data you ask your customers for via the service you use (i.e. in a pre-chat survey). You can find a full description of the data processing in our Privacy Policy.</p> </div> </div> <div ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Am I a data controller or a data processor?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">Firstly, you need to figure out if you process or provide the personal data of EU citizens. If you process the personal data of European citizens, you must comply with this regulation. You or your company (organization) may act as a data controller. It happens when you are a natural or legal person, public authority, agency, or other body, and you, alone or jointly with others, determine the purposes and means of the processing of personal data. You may also act as a data processor. It happens when – as a natural or legal person, public authority, agency, or other bodies – you process personal data on behalf of the data controller. Simply, when you do not determine the purposes of the processing but use data according to the controllers’ instructions.</p> </div> </div> <div ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Should I separately sign the Data Processing Addendum?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">We do not sign the DPA as a separate agreement anymore - the DPA is already an integral part of the Agreement, meaning it does not require a separate signature. The reason why we have included the DPA in the Agreement is the need to simplify the work and “keep it simple.”</p> </div> </div> <div data-target="show-more-elements.hidden" class="u-hidden" ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What can I do to become GDPR compliant using your services? How to prepare my services for GDPR?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">We store and process the personal data of your customers or users within your connection while using our services. We especially store data provided in the pre-chat survey, chat content, and ticket content. Thus, if you collect your customer or users’ personal data and transfer them to us, you may need to gain their consent and notify them you use our services. You can find the instructions on how to customize your pre-chat survey to comply with this rule in <a href="https://www.livechat.com/help/prepare-chat-gdpr#be-forgotten/" target="_blank">Prepare your chat for GDPR</a>. If you wish and if they meet your company’s requirements, you can use one of (or more than one) the clauses we have prepared for you. The clauses can be found in <a href="https://www.livechat.com/help/chat-surveys#pre-chat-gdpr" target="_blank">Chat Survey</a>.</p> </div> </div> <div data-target="show-more-elements.hidden" class="u-hidden" ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Where can I find a sub-processors list?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">You can find more information about sub-processing rules in our DPA and check which sub-processors have access to the personal data of your customers/users/visitors under the following <a href="https://www.livechat.com/help/livechat-list-of-subprocessors/" target="_blank">list</a>.</p> </div> </div> <div data-target="show-more-elements.hidden" class="u-hidden" ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Have you appointed a Data Protection Officer?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">Data Protection Officer is Maciej Malesa Text, Inc. 101 Arch Street, 8th Floor, Boston, MA 02110, United States of America, support@text.com</p> </div> </div> <div data-target="show-more-elements.hidden" class="u-hidden" ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What about cookies?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">We use cookies to provide you with the best software service possible. Cookies are pieces of information sent by the server, and stored on a user’s computer for the purpose of automatic identification of a particular user when using our services or browsing the website and are used while using our services or browsing any websites where our services are installed. You can simply delete cookies from your browser anytime. Go to our Privacy Policy to get more info.</p> </div> </div> <div data-target="show-more-elements.hidden" class="u-hidden" ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">How does Text adhere to the new EU-US DPF?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">We are proud to be <a href="https://www.dataprivacyframework.gov/s/participant-search/participant-detail?id=a2zt0000000L16xAAC&status=Active" target="_blank">certified</a> under the new EU-US DPF provisions which means that you can be confident that your personal data will be protected when it is transferred to us from the EU. In line with this, we have recently updated our <a href="https://www.livechat.com/legal/privacy-policy/" target="_blank">Privacy Policy</a>, to reflect the EU-US DPF's core principles and we stay committed to upholding them.<br/><br/>While the EU-U.S. DPF is a standalone transfer mechanism that can be used instead of the Standard Contractual Clauses (“SCCs”) we're not letting our guard down. We are still continuing to maintain our ongoing <a href="https://www.livechat.com/legal/security/" target="_blank">supplementary measures</a>, including safeguards like the Standard Contractual Clauses (SCC) to make sure your personal data is safe when it travels, as keeping your data secure is a top priority for us.</p> </div> </div> </div> </div> <div class="u-text-center" data-target="show-more-elements.button"> <button class="c-btn v--secondary v--transparent v--thick v--chevron-b u-mtn-2 u-mb-6" data-action="click->show-more-elements#showMore">Read more FAQ</button> </div> </div> </div> </section> <section> <div class="o-container-xl u-w-full u-mx-auto u-bg-black-50 lg:u-rounded-lg u-px-2 sm:u-px-4 md:u-px-6 lg:u-px-12 u-pt-4 md:u-pt-8 u-pb-2 md:u-pb-2 u-mb-6 md:u-mb-12"> <div > <div> <h2 class="u-text-4xl u-mb-2">Security</h2> <p class="u-mb-6 md:u-mb-8" style="max-width:640px">Questions about security? You are in the right place. Here you will learn where we store data, where our servers are located, how we provide security as well as to whom and in what circumstances we can share data.</p> </div> <div class="o-grid o-grid--1 md:o-grid--3 o-grid--gap-2 lg:o-grid--gap-4 u-mb-6"> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-file-security.svg" alt="" width="64" height="64" class="u-w-auto u-mb-2"> <h2 class="u-text-xl u-flex u-items-center u-mb-1" style="height: 80px;" >Data Storage and Hosting Policy</h2> <a href="/legal/data-storage-hosting-policy/" class="u-text-blue-500 u-text-bold u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-law.svg" alt="" width="64" height="64" class="u-w-auto u-mb-2"> <h2 class="u-text-xl u-flex u-items-center u-mb-1" style="height: 80px;" >Law Enforcement</h2> <a href="/legal/law-enforcement/" class="u-text-blue-500 u-text-bold u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> </div> </div> <div data-controller="show-more-elements"> <h2 class="u-text-xl u-mb-3">Frequenty Asked Questions</h2> <div class="faq o-grid o-grid--1 md:o-grid--2 o-grid--gap-0 md:o-grid--gap-4 u-mb-6"> <div> <div ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What security measures does Text, Inc. implement to protect the data?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">As a company offering its services in SaaS model we are aware that the security of our customers and their data is crucial. We treat security as a basic aspect of our business. We know that it is a matter of trust. Currently, we made sure our safeguards comply with the regulation and adjusted some new ones if necessary. More information about our technical and security measures you may find in Exhibit B of the Data Processing Addendum.</p> </div> </div> <div ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What are your processes for identifying and remediating vulnerabilities in your application and the underlying software and infrastructure?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">Running an external audit, fixing all found vulnerabilities, testing the implemented fix, and iterating this procedure until the issue is fixed and periodic systems scanning with tools for automatic issue recognition.</p> </div> </div> <div ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Do you have a DR plan? How quickly could you restore from a data backup if you suffered a major loss, and what is the maximum amount of data that might be lost?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">Yes, we have a DR plan; each part of the system can be restored within 24 to 48 hours (considering a complete disaster). Moreover, each instance of the whole infrastructure is multiplied, so losing a single instance will not cause the service to degrade. Provided time refers to the flood scale of the disaster.</p> </div> </div> <div data-target="show-more-elements.hidden" class="u-hidden" ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Is Text Service a single tenant or multi-tenant? If multi-tenant, what steps have been taken to secure the data from being accessed by other tenants?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">The application is multi-tenant, so the data for each license is accessible only to accounts assigned to the license; the person that wants access to license data, needs a corresponding login and password. This is the basic logic behind the whole application infrastructure, and it’s not possible to access other users’ data, as the access request without needed credentials will be considered an unauthorized call and denied. Also, one set of credentials (login + password) can be used for one license only.</p> </div> </div> </div> <div> <div ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Do you have an incident management process in place?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">Yes, we have breach detection, investigation, and internal reporting procedure in place. In case of any management incident, we are ready to react immediately to protect your data from unjustified disclosure or any other infringement.</p> </div> </div> <div ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What should I do if I suspect an incident has occurred?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">Please contact us promptly via support@text.com or chat with us on our website.</p> </div> </div> <div ><div class="c-faq-entry u-bg-white u-rounded-md u-shadow u-hover-lift u-mb-2" data-controller="accordion-tile" data-target="accordion-tile.answer"> <button data-action="accordion-tile#toggleAnswer" class="c-faq-entry-question u-px-2 u-pr-8 u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Do you have any DDoS protection in place?</button> <p class="c-faq-entry-answer u-text-sm u-px-2 u-pr-4">Yes, we do have DDoS protection provided by Akamai.</p> </div> </div> </div> </div> <div class="u-text-center" data-target="show-more-elements.button"> <button class="c-btn v--secondary v--transparent v--thick v--chevron-b u-mtn-2 u-mb-6" data-action="click->show-more-elements#showMore">Read more FAQ</button> </div> </div> </div> </section> <section> <div class="o-container-xl u-w-full u-mx-auto u-bg-black-50 lg:u-rounded-lg u-px-2 sm:u-px-4 md:u-px-6 lg:u-px-12 u-pt-4 md:u-pt-8 u-pb-2 md:u-pb-2 u-mb-6 md:u-mb-12"> <div > <div> <h2 class="u-text-4xl u-mb-2">Guidelines and Policies</h2> <p class="u-mb-6 md:u-mb-8" style="max-width:640px">Here you can find more information about our company standards, values, and general recommendations about how to use our services.</p> </div> <div class="o-grid o-grid--1 md:o-grid--4 o-grid--gap-2 lg:o-grid--gap-4 u-mb-6"> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-information.svg" alt="" width="64" height="64" class="u-w-auto u-mb-2"> <h2 class="u-text-xl u-flex u-items-center u-mb-1" style="height: 112px" >Business Code of Conduct</h2> <a href="https://investor.text.com/uploads/livechat-inc.-s-code-of-busines-conduct_26_05_2021.pdf" class="u-text-blue-500 u-text-bold u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-dmca.svg" alt="" width="64" height="64" class="u-w-auto u-mb-2"> <h2 class="u-text-xl u-flex u-items-center u-mb-1" style="height: 112px" >DMCA Policy</h2> <a href="/legal/dmca-policy/" class="u-text-blue-500 u-text-bold u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-dmca.svg" alt="" width="64" height="64" class="u-w-auto u-mb-2"> <h2 class="u-text-xl u-flex u-items-center u-mb-1" style="height: 112px" >DSA Policy</h2> <a href="/legal/dsa-policy/" class="u-text-blue-500 u-text-bold u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-theme.svg" alt="" width="64" height="64" class="u-w-auto u-mb-2"> <h2 class="u-text-xl u-flex u-items-center u-mb-1" style="height: 112px" >Brand Identity Policy</h2> <a 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