CINXE.COM

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href="https://onlineharassmentfieldmanual.pen.org/fr/parler-du-cyberharcelement-a-vos-proches"><span class="link-inner">Parler du cyberharcèlement à vos proches</span></a></li> <li id="menu-item-3155" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3155"><a href="https://onlineharassmentfieldmanual.pen.org/fr/parler-du-cyberharcelement-aux-employeurs"><span class="link-inner">Parler du cyberharcèlement aux employeurs</span></a></li> <li id="menu-item-3156" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3156"><a href="https://onlineharassmentfieldmanual.pen.org/fr/bonnes-pratiques-pour-les-allies-ou-temoins"><span class="link-inner">Bonnes pratiques pour les allié(e)s ou témoins</span></a></li> <li id="menu-item-3157" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3157"><a href="https://onlineharassmentfieldmanual.pen.org/fr/10-bonnes-pratiques-pour-les-responsables-de-redactions"><span class="link-inner">10 bonnes pratiques pour les responsables de rédactions</span></a></li> </ul> </li> <li id="menu-item-3139" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children dropdown menu-item-3139"><a href="#"><span class="link-inner">EN SAVOIR PLUS</span></a> <ul class="sub-menu"> <li id="menu-item-3158" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3158"><a href="https://onlineharassmentfieldmanual.pen.org/fr/glossaire-du-cyberharcelement/"><span class="link-inner">Glossaire du cyberharcèlement</span></a></li> <li id="menu-item-3159" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3159"><a href="https://onlineharassmentfieldmanual.pen.org/fr/cyberharcelement-une-menace-pour-la-liberte-d-expression"><span class="link-inner">Cyberharcèlement: une menace pour la liberté d’expression</span></a></li> <li id="menu-item-3160" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3160"><a 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class="searchform wpex-relative" action="https://onlineharassmentfieldmanual.pen.org/fr/"> <label class="searchform-label wpex-text-current wpex-block wpex-m-0 wpex-p-0"> <span class="screen-reader-text">Rechercher</span> <input type="search" class="searchform-input field" name="s" placeholder="Rechercher"> </label> <button type="submit" class="searchform-submit"><span class="ticon ticon-search" aria-hidden="true"></span><span class="screen-reader-text">Envoyer</span></button> </form> </div> </li></ul></nav> </div> </header> <main id="main" class="site-main wpex-clr"> <header class="page-header has-aside default-page-header wpex-relative wpex-mb-40 wpex-surface-2 wpex-py-20 wpex-border-t wpex-border-b wpex-border-solid wpex-border-surface-3 wpex-text-2 wpex-supports-mods"> <div class="page-header-inner container wpex-md-flex wpex-md-flex-wrap wpex-md-items-center wpex-md-justify-between"> <div class="page-header-content wpex-md-mr-15"> <h1 class="page-header-title wpex-block wpex-m-0 wpex-text-2xl"> <span>Le signalement aux plateformes</span> </h1> </div> <div class="page-header-aside wpex-md-text-right"><nav class="site-breadcrumbs position-page_header_aside wpex-text-4 wpex-text-sm" aria-label="You are here:"><span class="breadcrumb-trail wpex-clr"><span><span><a href="https://onlineharassmentfieldmanual.pen.org/fr/">Home</a></span> » <span class="breadcrumb_last" aria-current="page">Le signalement aux plateformes</span></span></span></nav></div></div> </header> <div id="content-wrap" class="container wpex-clr"> <div id="primary" class="content-area wpex-clr"> <div id="content" class="site-content wpex-clr"> <article id="single-blocks" class="single-page-article wpex-clr"> <div class="single-page-content single-content entry wpex-clr"><p><span class="coral">Signaler le cyberharcèlement aux plateformes peut sembler vain. Mais il s’agit là d’une étape importante, qui peut aussi donner des résultats.</span></p> <p><img fetchpriority="high" decoding="async" class="alignnone wp-image-2603" src="https://onlineharassmentfieldmanual.pen.org/wp-content/uploads/2020/11/Copy-of-woman-icon-networks-internet-1.jpg" alt="Different social media logos" width="872" height="582" srcset="https://onlineharassmentfieldmanual.pen.org/wp-content/uploads/2020/11/Copy-of-woman-icon-networks-internet-1.jpg 910w, https://onlineharassmentfieldmanual.pen.org/wp-content/uploads/2020/11/Copy-of-woman-icon-networks-internet-1-300x200.jpg 300w, https://onlineharassmentfieldmanual.pen.org/wp-content/uploads/2020/11/Copy-of-woman-icon-networks-internet-1-768x512.jpg 768w" sizes="(max-width: 872px) 100vw, 872px" /></p> <p>Que vous soyez harcelé(e) sur les réseaux sociaux ou qu’une autre personne le soit, le fait de le signaler permet de documenter les faits auprès de la plateforme et peut éventuellement entraîner des sanctions à l’encontre du harceleur, comme par exemple le retrait de contenus préjudiciables ou la désactivation de son compte.</p> <p>Malheureusement, les plateformes ne sont pas toujours aussi réactives que nous le souhaiterions, et <a href="https://www.lepoint.fr/high-tech-internet/facebook-dans-le-secret-de-ses-regles-de-censure-02-07-2017-2139880_47.php" target="_blank" rel="noopener noreferrer">beaucoup d’entre elles ont par le passé montré qu’elles respectaient surtout leurs propres règles</a>, parfois difficiles à comprendre. Dans tous les cas, préparez-vous à ce que le signalement d’un comportement abusif en ligne puisse ne pas aboutir au résultat souhaité. Familiarisez-vous avec les règles d’utilisation des plateformes, comme <a href="https://www.facebook.com/communitystandards/" target="_blank" rel="noopener noreferrer">celles de Facebook</a> ou <a href="https://help.twitter.com/fr/rules-and-policies/twitter-rules" target="_blank" rel="noopener noreferrer">de Twitter</a> par exemple. Vous pouvez faire appel à des membres de <a href="https://onlineharassmentfieldmanual.pen.org/fr/communautes-soutien-en-ligne/">votre communauté de soutien</a> pour partager le travail de documentation et de signalement du harcèlement.</p> <h2 style="margin: 0;"><strong>Ce qu’il faut savoir avant de signaler un abus en ligne</strong></h2> <p>Pour signaler un contenu aux plateformes, l’utilisateur(trice) doit généralement décrire l’incident et le type de menace qui s’est produit, qu’il s’agisse d’une menace sexuelle, de violence, de menace physique, etc. Certaines plateformes, comme Twitter et Facebook, ont des options de « signalement » intégrées directement dans l’interface (généralement dans le coin supérieur droit d’un message), vous donnant la possibilité de signaler le contenu au moment où vous le voyez. Dans d’autres cas, il peut être demandé aux utilisateur(trice)s de fournir une capture d’écran ou un lien vers le contenu préjudiciable, d’où l’importance de <a href="https://onlineharassmentfieldmanual.pen.org/fr/documenter-le-harcelement-en-ligne/">documenter</a> votre cyberharcèlement.</p> <p>De nombreux mécanismes de signalement aux plateformes vous demandent de choisir parmi un ensemble d’options prédéterminées. Mais si vous avez réellement la possibilité d’ajouter du texte ou du contexte, sachez que la clarté et la précision sont cruciales lorsque vous signalez un abus. Comme les plateformes reçoivent des milliers de plaintes chaque jour, l’utilisation d’un langage clair et simple ainsi que la mention de la règle d’utilisation (aussi appelée “standard de la communauté ») particulière qui a été violée peuvent contribuer à faire en sorte que que votre plainte soit prise au sérieux.</p> <h2 style="margin: 0;"><strong>Plateforme par Plateforme</strong></h2> <p><em>Dernière mise à jour: Juillet 2021.</em></p> <h3 style="margin: 0;">Twitter</h3> <p><strong>Lien:</strong> <a href="https://help.twitter.com/fr/safety-and-security/report-abusive-behavior" target="_blank" rel="noopener noreferrer">Centre d’assistance</a></p> <p><strong>Règles de la communauté:</strong> Vous pouvez accéder à toutes les politiques de Twitter relatives au comportement en ligne sur <a href="https://help.twitter.com/fr/rules-and-policies#twitter-rules" target="_blank" rel="noopener noreferrer">la page des règles et politiques</a> de Twitter.</p> <p><strong>Mécanismes de signalement:</strong> Vous pouvez signaler un compte, un tweet, un message privé, une liste ou une conversation. Vous devriez recevoir une copie de votre plainte par email. Limitation de la visibilité d’un tweet, masquage d’un tweet en infraction, suspension… Voici <a href="https://help.twitter.com/fr/rules-and-policies/enforcement-options" target="_blank" rel="noopener noreferrer">une explication détaillée de la manière dont sont appliquées les sanctions</a>. Les utilisateur(trice)s peuvent:</p> <ul> <li><a href="https://help.twitter.com/fr/forms" target="_blank" rel="noopener noreferrer">Remplir et soumettre un ticket</a> lorsqu’ils rencontrent un problème ou sont témoins d’une infraction</li> <li><a href="https://help.twitter.com/fr/forms/safety-and-sensitive-content/abuse" target="_blank" rel="noopener noreferrer">Signaler un comportement harcelant ou abusif</a></li> <li><a href="https://help.twitter.com/fr/forms/authenticity/impersonation" target="_blank" rel="noopener noreferrer">Signaler un compte pour usurpation d’identité</a></li> <li><a href="https://help.twitter.com/fr/rules-and-policies/personal-information" target="_blank" rel="noopener noreferrer">Signaler un compte pour doxing (exposition d’informations privées)</a></li> </ul> <h3 style="margin: 0;">Facebook</h3> <p><strong>Lien:</strong> <a href="https://www.facebook.com/help/1753719584844061?helpref=page_content" target="_blank" rel="noopener noreferrer">Signaler un abus</a></p> <p><strong>Standards de la communauté:</strong> Les <a href="https://www.facebook.com/communitystandards" target="_blank" rel="noopener noreferrer">règles communautaires</a> de Facebook décrivent comment la plateforme répond aux menaces, à l’intimidation et aux contenus violents ou abusifs – avec une mise en garde: <em>« Dans certains cas, nous autorisons – à des fins de sensibilisation – la publication de contenu qui va à l’encontre de nos Standards de la communauté s’il est pertinent et d’intérêt public. »</em> Twitter a une politique similaire.</p> <p><strong>Mécanismes de signalement:</strong> Vous pouvez signaler des profils, des messages vus sur votre page d’accueil où défile le flux d’informations (“newsfeed”), des messages sur votre profil, des photos, des vidéos, des messages privés, des pages, des groupes, des annonces, des événements et des commentaires. Le moyen le plus rapide pour un(e) utilisateur(trice) de signaler un abus en ligne est de cliquer sur « Signaler » dans le coin supérieur droit d’un message Facebook. Parmi les ressources supplémentaires, retenons:</p> <ul> <li><a href="https://www.facebook.com/help/messenger-app/833709093422928" target="_blank" rel="noopener noreferrer">Lignes directrices pour le signalement des messages privés (sur Messenger)</a></li> <li><a href="https://www.facebook.com/help/report/report-a-violation" target="_blank" rel="noopener noreferrer">Comment signaler quelque chose sur Facebook?</a></li> </ul> <h3 style="margin: 0;">Instagram</h3> <p><strong>Lien:</strong> <a href="https://help.instagram.com/192435014247952" target="_blank" rel="noopener noreferrer">Signaler une publication ou un profil</a></p> <p><strong>Standards de la communauté:</strong> Instagram répertorie des <a href="https://help.instagram.com/477434105621119" target="_blank" rel="noopener noreferrer">règles de la communauté</a> et offre des conseils sur la résolution des conflits, suggérant aux utilisateur(trice)s de se tourner vers leur famille et leurs ami(e)s pour obtenir un soutien et des conseils.</p> <p><strong>Mécanismes de signalement:</strong> Vous pouvez signaler des messages, des publications, des commentaires et des comptes abusifs. Instagram déclare examiner les contenus signalés et supprimer tout ce qui contient des menaces crédibles ou des propos haineux. Les écrivain(e)s et les journalistes qui utilisent Instagram à des fins professionnelles doivent prendre note de la politique d’Instagram qui permet une <em>« conversation plus forte »</em> autour des utilisateur(trice)s qui font souvent l’objet de reportages ou sont connu(e)s du public en raison de leur profession. Les utilisateur(trice)s d’Instagram ont la possibilité de:</p> <ul> <li><a href="https://help.instagram.com/165828726894770/?helpref=hc_fnav&bc[0]=Instagram%20Help&bc[1]=Privacy%20and%20Safety%20Center&bc[2]=Report%20Something" target="_blank" rel="noopener noreferrer">Signaler un contenu violant les règles de la communauté d’Instagram</a></li> <li><a href="https://help.instagram.com/contact/188391886430254" target="_blank" rel="noopener noreferrer">Signaler du harcèlement</a></li> <li><a href="https://help.instagram.com/contact/636276399721841" target="_blank" rel="noopener noreferrer">Signaler une usurpation d’identité sur Instagram</a></li> <li><a href="https://help.instagram.com/122717417885747" target="_blank" rel="noopener noreferrer">Signaler le doxing (exposition d’informations privées)</a></li> </ul> <p><strong>Mécanismes de signalement:</strong> Vous pouvez signaler une vidéo, une liste de lecture, une vignette, un commentaire, un message du <em>live</em> ou une chaîne. Les scénaristes, poètes ou autres auteur(e)s qui ont l’habitude d’utiliser YouTube et qui se trouvent ciblé(e)s par des contenus ou des commentaires haineux disposent de quelques options:</p> <h3 style="margin: 0;">YouTube</h3> <p><strong>Lien direct:</strong> <a href="https://support.google.com/youtube/answer/2802268?hl=fr" target="_blank" rel="noopener noreferrer">Les règles de Youtube contre le cyberharcèlement</a></p> <p><strong>Normes de la communauté:</strong> <a href="https://www.youtube.com/intl/ALL_fr/howyoutubeworks/policies/community-guidelines/" target="_blank" rel="noopener noreferrer">Le règlement de la communauté</a> de YouTube met en garde contre la publication de vidéos contenant des contenus haineux, sexuels, violents, graphiques, dangereux ou menaçants.</p> <ul> <li>Signaler le contenu qui viole les règles de la communauté (ce qui peut entraîner une <a href="https://support.google.com/youtube/answer/2802032?hl=fr" target="_blank" rel="noopener noreferrer">suspension de contenu</a>, donnant à l’auteur le temps d’examiner et de contester ce retrait )</li> <li>Signaler un contenu inapproprié via <a href="https://support.google.com/youtube/answer/2802027?hl=fr" target="_blank" rel="noopener">l’outil de signalement</a> de YouTube</li> </ul> <h3 style="margin: 0;">WhatsApp</h3> <p><strong>Lien:</strong> <a href="https://faq.whatsapp.com/general/security-and-privacy/staying-safe-on-whatsapp/?lang=fr" target="_blank" rel="noopener noreferrer">Rester en sécurité sur WhatsApp</a></p> <p><strong>Normes de la communauté:</strong> Les <a href="https://www.whatsapp.com/legal/terms-of-service" target="_blank" rel="noopener noreferrer">conditions d’utilisation de WhatsApp</a> interdisent l’utilisation de leurs services d’une manière qui <em>« est de nature illégale, obscène, diffamatoire, menaçante, intimidante, haineuse, racialement ou ethniquement offensante, est assimilée à du harcèlement ou incite ou encourage un comportement illégal ou déplacé pour d’autres raisons, y compris la promotion de crimes violents</em> [ou bien] <em>usurpe l’identité de quelqu’un. »</em></p> <p><strong>Mécanismes de signalement:</strong> Sur WhatsApp, vous pouvez « signaler », « signaler et bloquer » un compte individuel, ou « signaler et quitter » un groupe. Si vous « signalez » un agresseur, il peut toujours vous envoyer des messages ou des notes vocales. Si vous « signalez et bloquez », vos discussions avec l’abuseur seront supprimées. Prenez si possible une capture d’écran avant de signaler et de bloquer un utilisateur, et ce afin de <a href="https://onlineharassmentfieldmanual.pen.org/fr/documenter-le-harcelement-en-ligne/" target="_blank" rel="noopener noreferrer">documenter votre harcèlement</a>. WhatsApp conseille aux utilisateur(trice)s qui signalent un contenu abusif de <em>« fournir autant d’informations que possible »</em>.</p> <h3 style="margin: 0;">TikTok</h3> <p><strong>Lien:</strong> <a href="https://support.tiktok.com/fr/safety-hc/report-a-problem" target="_blank" rel="noopener noreferrer">Signaler un problème</a></p> <p><strong>Normes de la communauté:</strong> Les <a href="https://www.tiktok.com/safety/fr-fr/content-controls/" target="_blank" rel="noopener noreferrer">paramètres de contenu</a> permettent de gérer les vidéos que vous voyez dans l’appli. Si vous voyez quelque chose qui pourrait enfreindre les <a href="https://www.tiktok.com/legal/page/eea/terms-of-service/fr" target="_blank" rel="noopener noreferrer">conditions de service</a> ou les <a href="https://newsroom.tiktok.com/fr-fr/comprendre-les-regles-communautaires-de-tiktok" target="_blank" rel="noopener noreferrer">règles communautaires</a> de TikTok, vous pouvez le signaler. Vous pouvez signaler une vidéo spécifique, un livestream, un utilisateur, un message direct ou un commentaire au sein de l’application. Pour signaler, appuyez longuement sur la vidéo. Un message apparaîtra. Sélectionnez Signaler et suivez les directives données.</p> <h3 style="margin: 0;">Twitch</h3> <p><strong>Lien:</strong> <a href="https://help.twitch.tv/s/article/how-to-file-a-user-report?language=fr" target="_blank" rel="noopener noreferrer">Comment déposer un rapport d’utilisateur</a></p> <p>Si vous êtes confronté à un diffuseur ou un utilisateur sur Twitch dont vous pensez qu’il a enfreint les <a href="https://www.twitch.tv/p/fr-fr/legal/terms-of-service/" target="_blank" rel="noopener noreferrer">Conditions d’utilisation</a> de Twitch ou les <a href="https://link.twitch.tv/community-guidelines" target="_blank" rel="noopener noreferrer">Lignes de conduite de la communauté</a>, vous pouvez envoyer un rapport. Découvrez <a href="https://help.twitch.tv/s/article/how-to-file-a-user-report?language=fr#BestPractices" target="_blank" rel="noopener noreferrer">ici</a> les bonnes pratiques de signalement.</p> <h3 style="margin: 0;">Medium</h3> <p><strong>Lien:</strong> <a href="https://help.medium.com/hc/en-us/articles/217047977-Report-posts-users" target="_blank" rel="noopener noreferrer">Procédures de signalement</a> [en anglais] <p><strong>Normes de la communauté:</strong> <a href="https://help.medium.com/hc/en-us/articles/213477928-Medium-Rules" target="_blank" rel="noopener noreferrer">Les règles de Medium</a> mentionnent une liste de comportements qui ne sont pas autorisés sur la plateforme.</p> <p><strong>Mécanismes de signalement:</strong> Medium déclare ne pas tolérer l’intimidation, le doxing ou le harcèlement. Les règles de Medium, destinées à promouvoir des échanges respectueux entre les utilisateur(trice)s, sont <a href="https://github.com/Medium/Policy/blob/master/Rules.md" target="_blank" rel="noopener noreferrer">mises à jour</a> sur la plateforme GitHub. Vous pouvez soumettre une plainte par <a href="https://yourfriends.medium.com/" target="_blank" rel="noopener noreferrer">voie électronique</a> pour demander à Medium d’examiner une demande.</p> <h3 style="margin: 0;">WordPress</h3> <p><strong>Lien:</strong> <a href="https://wordpress.com/support/report-blogs/" target="_blank" rel="noopener noreferrer">Signaler un site</a> [en anglais] <p><strong>Normes de la communauté:</strong> Les normes de la communauté de WordPress peuvent être consultées <a href="https://en.support.wordpress.com/user-guidelines/" target="_blank" rel="noopener noreferrer">ici</a>.</p> <p><strong>Mécanismes de signalement:</strong> WordPress permet aux utilisateur(trice)s de <a href="https://en.wordpress.com/abuse/" target="_blank" rel="noopener noreferrer">signaler</a> des contenus en soumettant un formulaire en ligne précisant si le contenu est du spam, abusif ou violent, ou bien s’il s’agit d’une violation des droits d’auteur, d’une suggestion d’automutilation, et ce si le site est hébergé par WordPress. Les sites « propulsés » par WordPress.org, c’est-à-dire qui sont produits grâce à WordPress mais ne sont pas hébergés par WordPress, n’entrent pas dans cette catégorie.</p> </div> </article> </div> </div> <aside id="sidebar" class="sidebar-primary sidebar-container wpex-print-hidden"> <div id="sidebar-inner" class="sidebar-container-inner wpex-mb-40"></div> </aside> </div> </main> <style>.vc_custom_1524085143925{padding-top: 5px !important;}</style> <div id="footer-callout-wrap" class="wpex-surface-2 wpex-text-2 wpex-py-30 wpex-border-solid wpex-border-surface-3 wpex-border-y wpex-print-hidden"> <div id="footer-callout" class="container"> <div id="footer-callout-left" class="footer-callout-content wpex-text-xl"><div class="vc_row wpb_row vc_row-fluid no-bottom-margins wpex-vc-full-width-row wpex-vc-full-width-row--centered"><div class="wpb_column vc_column_container vc_col-sm-9"><div class="vc_column-inner"><div class="wpb_wrapper"> <div style="font-size:16px;line-height:25px;" class="wpb_text_column wpb_content_element " > <div class="wpb_wrapper"> <p><strong>A propos de PEN America:</strong> Fondée 1922, l’organisation PEN America travaille à l'intersection entre la littérature et les droits humains pour protéger la liberté d’expression aux États-Unis et dans le reste du monde. 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